FCC ID: EO9IMRD Automatic Meter Reading Belt Worn Reader and Programmer

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/5534078.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Itron Mobile Radio User Guide USERGUIDE knowledge to shape your future Itron Mobile Radio User Guide Itron Mobile Radio User Guide 19 October 2021 815-0410-00 REV 001 Copyright 2021 Itron, Inc. All rights reserved.salted Confidentiality Notice Confidential Information of Itron, Inc., provided under nondisclosure obligations. The information contained herein is proprietary and confidential and is being provided subject to the condition that (i) it be held in confidence except to the extent required otherwise by law and (ii) it will be used only for the purposes described herein. Any third party that is given access to this information shall be similarly bound in writing. Trademark Notice Itron is a registered trademark of Itron, Inc. All other product names and logos in this documentation are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. For more information about Itron or Itron products, go to www.itron.com. If you have questions or comments about a software or hardware product, contact Itron Technical Support Services. Contact Email: support@itron.com Itron Access: https://access.itron.com Telephone Itron Technical Support North America: 1-877-487-6602 For technical support contact information by region, go to www.itron.com and select your country and language. New In This Document Revision Date Description REV 001 October 19, 2021 Combines all IMR models and supported countries into one user guide and updates photos. Adds IMR 2.2 (IMRD) models. Adds New Zealand. Adds a rubber duck antenna for IMR-FT models. REV 000 September 01, 2020 First release of this docment 19 October 2021 815-0410-00 REV 001 2 Contents Table of Contents ContentsTable of Contents Itron Mobile Radio Compliance 1 Introduction Feature List Related Documents List 2 3 About Your Itron Mobile Radio Itron Mobile Radio Parts List Daily Operation Charging the Portable IMR Battery Providing Power to the Mobile IMR-FT Turning the Radio On or Off 4 LED Status Indicators 5 6 7 Power Indicator LED Table Comm Indicator LED Table Communication Ports Carrying the Portable Itron Mobile Radio Installing the IMR-FT External Vehicle Antenna Specifications Antenna Parts Installing the Mobile Vehicle Antenna Selecting an Antenna Location on the Vehicle Installing the Permanent Antenna Mount Installing the Magnetic Antenna Mount Using the Rubber Duck Antenna Installing the DC Power Cable Power Cable Routing - All Installations Power Cable Installation--Removable Power Cable Installation--Permanent 3 5 9 9 9 11 12 14 14 14 15 16 16 17 18 19 20 20 21 22 23 23 25 25 27 27 28 28 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 3 of 52 Itron Mobile Radio User Guide Contents Installing the Mounting Jacket in the Vehicle Installing on a Lap Seat Belt Installing on a Partition or Other Vehicle Structure Installing on a Pedestal Installing the IMR-FT in the Mounting Jacket Removing the IMR-FT from the Mounting Jacket 8 Maintaining your Itron Mobile Radio Cleaning the Radio Case Installing a Replacement Battery Servicing the IMR-FT Charge Base Removing the IMR-FT Charge Base Replacing the Charge Base Antenna Cable Servicing the IMR-FT External Antenna Inspecting the Antenna Connectors and Cables Inspecting the Antenna Base and Whip Cleaning the Antenna Replacing the Antenna Gasket Replacing the Mobile Vehicle Antenna Cable 9 Storing Your Radio 10 Battery Basics Battery Best Practices List 11 Safety AC Power Adapter 12 Troubleshooting Issue and Solution Table Radio Readings Tips 13 Optimizing Bluetooth Performance Pairing Bluetooth for Itron Mobile for FCS Users Pairing Bluetooth in Windows To Pair Bluetooth in Windows 14 Itron Mobile Radio Capabilities and Limitations 28 31 31 32 32 32 34 34 35 36 36 37 37 38 38 39 39 39 41 42 42 44 44 46 46 47 48 48 48 48 51 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 4 of 52 Itron Mobile Radio Compliance Equipment description Itron Mobile Radio IMR Model:

FCC ID:

IMR IMR 2 IMR-FT IMR 2.1 IMR-FT 2.1 IMR 2.2 IMR-FT 2.2 EO9IMRA EO9IMRB EO9IMRB EO9IMRC EO9IMRC EO9IMRD EO9IMRD ISED, IC:

864A-IMRA 864A-IMRB 864A-IMRB N/A N/A 864A-IMRD 864A-IMRD ISED, HVIN:

IMRA IMRB-INT IMRB-EXT N/A N/A IMRD-INT IMRD-EXT FCC USA intentional radiator compliance statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. FCC USA un-intentional radiator compliance statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 5 of 52 Itron Mobile Radio User Guide Itron Mobile Radio Compliance connected. Consult the dealer or an experienced radio or TV technician for help. ISED Canada compliance statements Compliance Statement Canada Dclaration de Conformit Under Innovation, Science and Economic Development Canada (ISED) regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Conformment la rglementation d'Industrie Canada, le prsent metteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou infrieur) approuv pour l'metteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas l'intensit ncessaire l'tablissement d'une communication satisfaisante Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radio lectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. RF Exposure (FCC/ISED) Compliance Statement Canada Dclaration de Conformit This equipment complies with radiation exposure limits set forth for an uncontrolled environment. The IMRB vehicle antenna(s) must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Cet quipement est conforme l'exposition au rayonnement limites dfinies pour un environnement non contrl. L'antenne du vhicule IMRB doit tre installe de manire prvoir une distance de sparation d'au moins 20 cm de toutes les personnes et ne doit pas tre colocalis ou fonctionnant en conjonction avec toute autre antenne ou metteur. Electromagnetic compatibility Caution: ELECTROMAGNETIC COMPATIBILITY Use only approved accessories with this equipment. In general all cables must be high quality, shielded, and correctly terminated. Unapproved modifications or operation beyond or in conflict with these instructions for use, may void authorization by the authorities to operate the equipment. 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 6 of 52 Itron Mobile Radio User Guide Itron Mobile Radio Compliance Important! Changes or modifications to the device or its antenna not expressly approved by the party responsible for compliance could void the users authority to operate the device. Transportation classification The Federal Aviation Administration prohibits operating transmitters and receivers on all commercial aircraft. When powered, Itron Mobile Radios are considered operating transmitters and receivers and cannot be shipped by air with the battery installed. To ship by air, remove the battery and follow Li-ion shipping regulations. Specific absorption rate data The IMR and IMR-FT devices meet the government's requirements for exposure to radio waves. Your Itron Mobile Radio has a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government and by the Canadian regulatory authorities. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age or health. The exposure standard for wireless mobile and/or portable devices employs a unit of measurement known as the specific absorption rate, or SAR. The SAR limit set by the FCC and by the Canadian regulatory authorities is 1.6 W/kg (body), and 4 W/kg (extremities)1. Tests for SAR are conducted using standard operating positions accepted by the FCC and by Innovation, Science and Economic Development Canada with the radio transmitting at its highest certified power level in all test frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the radio while operating can be well below the maximum level. This is because the Radio is designed to operate at multiple power levels, depending on the needs of the customer. Before an Itron Mobile Radio is available for sale to the public in the U.S. and Canada, it must be tested and certified to the FCC and Innovation, Science and Economic Development Canada that it does not exceed the limit established by each government for safe exposure. The tests are performed in positions and locations (for example, worn on the body) and reported to the FCC and made available for review by Innovation, Science and Economic 1In the United States and Canada, the SAR limit for wireless mobile and/or portable devices used by the public is 1.6 W per kilogram averaged over 1 g of tissue for body (Head, Neck and Trunk), and 4 W per kilogram averaged over 10 g of tissue for extremities (Limbs). The standard incorporates a substantial margin of safety to get additional protection for the public and to account for any variations in measurements. 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 7 of 52 Itron Mobile Radio User Guide Itron Mobile Radio Compliance Development Canada. The highest SAR value for the Itron Mobile Radio, as tested for use when worn on the body as described in the users guide, is no higher than 1.56 W/kg for body and 2.67 W/kg for extremities. While there may be differences between the SAR levels of various Itron Mobile Radio models and at various positions, they all meet the government requirements for safe exposure. Please note that improvements to this product model could cause differences in the SAR value for later products; and in all cases, products are designed to be within the guidelines. Warning! Use this device only in a manner consistent with the Itron Mobile Radio User Guide The Australian version of this device has been tested and found to be compliant to Australian standards. It is identified with the RCM mark on the label. The New Zealand version of this device has been tested and found to be compliant to New Zealand standards. It is identified with the R-NZ mark on the label. R-NZ 19 October 2021 815-0410-00 REV 001 Itron, Inc. Page 8 of 52 1Introduction This document details the features and functions of the Itron Mobile Radio and provides information relating to its use and maintenance. The Itron Mobile Radio is available in two models: the original handheld, portable Itron Mobile Radio (IMR) with a built-in antenna and the new IMR-FT Field Tools version that is mounted in a vehicle for curbside endpoint reading and field tool operations, respectively. All IMR models share many of the same features and operations. Those common to all models will be described and attributed to the IMR in a generic sense. Key differences in models will be described and attributed to either the portable IMR or the mobile IMR-FT. Feature List Each Itron Mobile Radio is equipped with the following features. Table 1 Feature IMR IMR-FT Power button. See Turning the Radio On or Off on page 15. LED status indicators. See LED Status Indicators on page 16. USB communication port. See Communication Ports on page 18. Bluetooth wireless communications. See Optimizing Bluetooth Performance on page 48 X X X X X X X X Related Documents List For more information about the Itron Mobile Radio and the Itron Mobile for FCS app. See the most current versions of the following documents. Itron Mobile for FCS User Guide The Itron Mobile Radio is designed for use with handheld and laptop computers running the Itron Mobile for FCS application. 19 October 2021 815-0410-00 REV 001 9 Itron Mobile Radio User Guide Chapter 1 Introduction Itron Mobile Radio Quick Reference Guide Itron Mobile Radio Compliance Statement 19 October 2021 815-0410-00 REV 001 10 2About Your Itron Mobile Radio When you unpack your radio, make sure you have all of the components listed in the following tables. If any are missing, contact Itron Support Services immediately. For the portable IMR, an optional Radio Carrying Kit is available for order separately. The Radio Carrying Kit contains a belt clip and a shoulder harness. 19 October 2021 815-0410-00 REV 001 11 Itron Mobile Radio User Guide Chapter 2 About Your Itron Mobile Radio Itron Mobile Radio Parts List Table 2 The portable Itron Mobile Radio comes with the following items. Itron Mobile Radio with built-in antenna AC power adapter AC wall plug with USB type A port. Communication and charging cable USB cable. Documentation Itron Mobile Radio Quick Reference Guide Itron Mobile Radio Compliance Statement

(Optional) Belt clip and shoulder harness Included if the optional Radio Carrying Kit is ordered. Table 3 The mobile IMR-FT come with the following items. Itron Mobile Radio with attached charge base External vehicle antenna 26.5 inch antenna whip Antenna vehicle mount with cable Rubber duck antenna and adapter Antenna mount with attached cable. Available as a permanent mount with a 17-foot cable or a magnetic mount with a 12-foot cable. 8 inch rubber duck antenna with connector adapter. Can be attached to the connector on the IMR-FT in place of the vehicle antenna cable when it is necessary to carry the IMR-FT away from the vehicle to complete a task. IMR-FT mounting jacket with adapter plate Securely holds the IMR-FT and mounts to a seat belt, partition, or pedestal. DC power cable Two-meter cable with 12V DC vehicle accessory plug. Communication and charging cable Two-meter USB cable with right-angle micro-USB plug. 19 October 2021 815-0410-00 REV 001 12 Itron Mobile Radio User Guide Chapter 2 About Your Itron Mobile Radio Table 3 (continued) Documentation Itron Mobile Radio Quick Reference Guide Itron Mobile Radio Compliance Statement 19 October 2021 815-0410-00 REV 001 13 3Daily Operation Inspect the radio for broken, loose, or missing parts and fasteners, taking corrective action as required. Ensure that the IMR-FT external whip is securely connected to its mounting base, and the mounting base is securely attached to the vehicle. Make sure the radio is operated and stored within the recommended temperature range:

Operating temperature: -5 F to 140 F (-15 C to 50 C) Storage temperature: -40 F to 158 F (-40 C to 70 C) Cold temperature extremes may result in reduced available energy from the battery pack. This energy is recoverable as the battery pack warms to 68 F (20 C). Do not subject the radio to extreme temperatures, such as leaving it in a vehicle in bright sunlight. Extended exposure to warm temperature extremes can result in permanent reduction in available energy from the battery pack. Exit all external applications at the end of each work day and power the radio off. This ensures that all applications communicating with the radio have terminated their communication links and the IMR battery is not being discharged. Charge the portable IMR battery nightly. Charging the Portable IMR Battery 1. Plug the micro-USB cable connector into the radio. 2. Plug the USB cable into a PC or an AC wall adaptor. 3. Allow the radio to charge for at least six hours before you use it for the first time or before you store it. Providing Power to the Mobile IMR-FT 1. Plug the vehicle DC power cable into the charge base. 2. Connect the DC power cable to 12V DC vehicle power. 19 October 2021 815-0410-00 REV 001 14 Itron Mobile Radio User Guide Chapter 3 Daily Operation The radio remains on and the battery charges as long as power is being supplied by the vehicle. Note: If the radio is connected to the PC over USB and the vehicle power is removed, the PC will power the radio and charge the battery. If the PC is not externally powered this will drain the PC battery over time. Turning the Radio On or Off Turn on while using battery power:

Press and hold the button for three seconds (until the Power LED turns green) to turn the radio on. Turn off while using battery power:

Press and hold the button for three seconds (until the Power LED turns white) to turn the radio off. Turn on while using external power:

The radio is always on when using external power. When a portable IMR is connected to an energy source with the USBcable, pressing the button turns the power LEDgreen until the button is released, but it does not turn the radio off. When an IMR-FT is connected to 12V DC vehicle power, pressing the button turns the power LEDgreen until the button is released, but it does not turn the radio off. The IMR-FT radio remains on as long as it is powered by the vehicle. Important! To preserve battery energy, a radio not connected to external power automatically shuts down after one hour of inactivity. If this occurs, turn the unit on as described above. 19 October 2021 815-0410-00 REV 001 15 4LED Status Indicators Two multi-color LED status indicators are located on the top of the radio. These indicators are labeled with a power icon and a communication icon

. The color and illumination of the LED lights provide feedback about the Itron Mobile Radio's status. The LED lights have two patterns for displaying different states. Solid. LED is on continuously. Flash. LED turns off and on at a constant interval. Power Indicator LED Table The following table describes the LED colors and patterns for the most common power conditions. Table 4 Power indicator Solid Flash green Initializing green Battery more than 50%

Button pressed Charged yellow N/A yellow Battery more than 20%

red white Charging Error: Battery Turning on red white Battery less than 20%

Error: General 19 October 2021 815-0410-00 REV 001 16 Itron Mobile Radio User Guide Chapter 4 LED Status Indicators Note: When an IMR with a fully discharged battery is connected to power via its USB cable, it may display a white battery error indicator. This is normal behavior while a fully discharged battery is charging to a minimum voltage, at which time it should follow the states shown in the Power indicator LED table. Wait several hours while the battery charges and you should eventually see the power LED turn solid red, indicating it is charging, and finally solid green, indicating that it is fully charged and ready for use. If the white LED never turns off while the IMR is connected to power, the battery is likely bad and must be replaced. This will need to be done approximately every 300 to 500 charge cycles. See Installing a Replacement Battery on page 35. Comm Indicator LED Table The following table describes the LED colors and patterns for the most common communication conditions. Table 5 Comm indicator Solid green blue USB connected Bluetooth connected Flash white blue Error Bluetooth low energy connected Note: The application connected to the radio may assign a display pattern to the LEDs that is not described in these tables. 19 October 2021 815-0410-00 REV 001 17 5Communication Ports The Itron Mobile Radio has one micro-USB communication port under a protective rubber flap on the side of the radio near the top. Note: The USB cable supplied with the IMR-FT has a down-angle micro-USB connector to facilitate proper cable management with the mounting jacket. Using a cable with a straight or up-angle connector will put unnecessary stress on the radio USB port and may, over time, lead to a poor cable connection. In addition, the radio is equipped with an internal port for wireless Bluetooth communications. If communication is in place through Bluetooth, attaching the USB cable only provides power. Communication may occur through Bluetooth while charging with the USB. Note: Some Windows 7 or Windows 8 users may experience difficulty connecting to the device via USB or may see a prompt to install an updated Texas Instruments driver for the device. Download and install the Itron Mobile Radio USB driver available from Itron Access at https://access.itron.com/ (available for registered users). 19 October 2021 815-0410-00 REV 001 18 6Carrying the Portable Itron Mobile Radio The portable Itron Mobile Radios optional shoulder harness and belt clip provide convenient, hands-free ways to carry the radio while installing, reading, and maintaining meters and endpoints. The shoulder harness and belt clip let you wear the radio comfortably while walking or driving. As a safety feature, the clips are designed to break away if the radio snags or becomes caught, releasing the wearer and reducing the likelihood of injury. The radio may also be carried in a pocket, backpack, or bag. The radio is water resistant. Note: If you are carrying the radio, make sure the side with the ridges is facing away from your body, conductive materials, or anything else which may shield the radio signal. 19 October 2021 815-0410-00 REV 001 19 7Installing the IMR-FT Refer to the following procedures for guidance on installing your IMR-FT. Installing the Mobile Vehicle Antenna on page 22 Using the Rubber Duck Antenna on page 25 Power Cable Routing - All Installations on page 27 Installing the Mounting Jacket in the Vehicle on page 28 External Vehicle Antenna Specifications This section provides the specifications for the external vehicle antenna. Caution: The mobile IMR system is designed to operate with the external vehicle antenna or portable rubber duck antenna listed here. Antennas not listed here are strictly prohibited for use with this system. The required antenna impedance is 50 ohms. Table 6External Vehicle Antenna Specifications Specification 915 MHz Mobile Antenna 915 MHz Rubber Duck Antenna Itron part number MSE-0122-002 Frequency range 908-958 MHz Maximum gain 5 dBi 155-1010-00 860-960 MHz 3 dBi Polarization Vertical omni-directional Vertical omni-directional Impedance 50 ohms 50 ohms Termination 1-1/8-inch 18 thread mount RP-SMA plug Overall dimensions 26.5-inch length x 1.43-inch diameter 8.62-inch length x 0.66-inch diameter 19 October 2021 815-0410-00 REV 001 20 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Innovation, Science, and Economic Development Canada (ISED) Conformity This radio transmitter has been approved by Innovation, Science and Economic Development Canada (ISED) to operate with the antenna types listed previously with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Le prsent metteur radio est conforme aux CNR d'Industrie Canada pour fonctionner avec les types d'antenne numrs ci-dessus et ayant un gain admissible maximal et l'impdance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est suprieur au gain maximal indiqu, sont strictement interdits pour l'exploitation del'metteur. Antenna Parts Your IMR-FT comes with the whip antenna specified in the table, External Vehicle Antenna Specifications on page 20 and either a permanent or a magnetic mount. The whip antenna base is compatible with either mount. The antenna mount is attached to the proper coaxial cable and the connector required by the IMR-FT. Figure 1Whip Antenna Figure 2Whip Antenna Base and Gasket 19 October 2021 815-0410-00 REV 001 21 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Figure 3Permanent Antenna Mount and Cable Figure 4Magnetic Antenna Mount and Cable Your IMR-FT also comes with the rubber duck antenna specified in the table External Vehicle Antenna Specifications on page 20 and an antenna connector adapter. The rubber duck antenna temporarily replaces the vehicle antenna when it is necessary to carry the IMR-FT away from the vehicle to complete a task. Figure 5Rubber Duck Antenna and Adapter Installing the Mobile Vehicle Antenna Installation of the antenna includes the following tasks. Perform the tasks in the order shown in the following list. 19 October 2021 815-0410-00 REV 001 22 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT 1. Selecting an Antenna Location on the Vehicle on page 23 2. Installing the Permanent Antenna Mount on page 23 3. Installing the Magnetic Antenna Mount on page 25 Selecting an Antenna Location on the Vehicle The antenna remains installed on the vehicle. The manufacturer's instructions, which ship with the antenna components, are summarized in the following procedures. Itron recommends consulting the antenna manufacturer's instructions in addition to this guide. Note: Do not trim, shorten, or secure any cabling until you are confident of its routing. Location selection criteria include the following. Access from inside the vehicle to the exterior antenna mounting location may be required. If the vehicle has a headliner, remove nearby trim pieces or even a dome light to gain access to the mounting location. Install the antenna a minimum of 12 inches from any other antennas or metal structures on the vehicle's roof that could disrupt communication with endpoints. 30 inches is recommended. Select a location on the vehicle's roof that has as flat a surface as possible. The metal of the roof must be 0.02 to 0.04 inches thick. The location should be no more than one inch deep and at least 2.5 inches in diameter to properly secure the antenna base. To meet RF exposure safety requirements, the antenna must be installed a minimum of 21.7 inches (55 centimeters) from where any bystanders may be located. The diameter of the ground plane at the antenna base should be at least three feet for best performance. Ideally, the ground plane should be a minimum of three times the wavelength being received. For example, a 900 MHz signal, having a 13 inch wavelength, should have a ground plane of 39 inches. Installing the Permanent Antenna Mount The permanent antenna mount is installed through the roof of the vehicle. 1. Drill or cut a -inch diameter hole in the vehicle where the permanent mount antenna is to be located. 19 October 2021 815-0410-00 REV 001 23 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT 2. Carefully feed the connector and coaxial cable through the hole from the top side and thread it out of the headliner near the IMR-FT mounting location. 3. Insert the rest of the cable and the lower tabs of the mount body through the hole from the top. 4. Center the mount body in the hole. 5. Ensure that the rubber O-ring is pressed into the groove in the brass nut and thread the nut onto the mount body. 6. Finger-tighten the nut and then use a wrench to tighten the nut until the O-ring is compressed. If the mount body spins while you are tightening the nut, use a spanner wrench applied to the two holes on the top of the mount body to hold it still. 7. Clean the surface of the vehicle around the antenna mount body. 8. Ensure that the gasket is properly set in the antenna base. 9. Thread the antenna base onto the mount body, making sure not to cross-thread the mount. 10. Continue tightening the antenna base until it seats to the vehicle. 11. Complete the cable routing to the IMR-FT in the vehicle and secure the cable. 19 October 2021 815-0410-00 REV 001 24 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Installing the Magnetic Antenna Mount The magnetic antenna mount can be installed temporarily on the metal roof of the vehicle and then removed as desired. 1. Ensure that the gasket is properly set in the antenna base. 2. Pre-assemble the antenna to the magnetic mount by threading the antenna base onto the mount body, making sure not to cross-thread the mount. 3. Continue tightening the antenna base until it seats to the mount. 4. Before mounting the magnetic base on the vehicle, clean both the magnet surface and the vehicle mounting surface. 5. Place the antenna mount on the vehicle where it is flat and ensure that the entire magnet is making secure contact with the vehicle. 6. Route the antenna cable through an open window or door and secure it in such a way that it will not be accidentally pinched and kinked or damaged. Complete the cable routing to the IMR-FT in the vehicle and secure the cable. Important! If the vehicle door must be opened with the cable in place, make sure to leave enough slack in the cable so as not to pull on the IMR-FT or the antenna when the door opens. Improper use or damage to the magnetic mount antenna or cable can adversely affect system performance. 7. When removing the antenna, hold the antenna at the bottom of its base and tilt the antenna mount to release the magnetic force. Do not pull on the coaxial cable to release the magnetic force and do not drag the magnet across the surface of the vehicle. Using the Rubber Duck Antenna The IMR-FT is normally mounted in a vehicle with a roof-mounted external antenna for curbside field tool operations. Connections for antenna, power, and communication with the host computer are all hardwired. Occasionally the vehicle may not be able to get close enough to an endpoint for reliable communications. In this case, the IMR-FT with the supplied rubber duck antenna, along with the host computer, can be temporarily taken out of the vehicle and operated as a handheld IMR would be. 19 October 2021 815-0410-00 REV 001 25 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Note: When the IMR-FT micro-USB cable is disconnected, communication with the host computer running the application software may be interrupted, and application settings may need to be changed to establish a wireless Bluetooth connection between the host and the IMR-FT. Those settings may need to be changed again when reconnecting in the vehicle via the micro-USB cable. Refer to your application documentation for instructions on USB and Bluetooth connection settings. Rubber Duck Antenna Assembly You may pre-assemble the supplied connector adapter to the rubber duck antenna by threading the adapter into the rubber duck antenna connector, making sure not to cross-

thread the adapter. Finger-tighten the adapter securely to the antenna. The adapter may be left connected to the rubber duck antenna when the antenna is not in use. Using the IMR-FT and rubber duck antenna 1. Disconnect the DC power, antenna, and micro-USB cables from the IMR-FT and remove it from its Mounting Jacket. See Removing the IMR-FT from the Mounting Jacket on page 32. If the IMR-FT is under power in the vehicle it will automatically switch to internal battery power. 2. Attach the pre-assembled rubber duck antenna to the IMR-FT by threading the adapter onto the IMR-FT charge base antenna connector, making sure not to cross-thread the adapter. Finger-tighten the adapter securely to the charge base connector and check that the antenna is still securely threaded onto the adapter. 3. Upon returning to the vehicle, remove the rubber duck antenna and adapter from the charge base antenna connector. The adapter may be left connected to the rubber duck 19 October 2021 815-0410-00 REV 001 26 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT antenna. Reinstall and reconnect the IMR-FT in the vehicle. Follow the instructions found in Installing the IMR-FT in the Mounting Jacket on page 32. Note: Antenna connectors should only be finger-tightened. Do not tighten the connectors with a tool. Installing the DC Power Cable The DC power supply cable connects to the vehicle's electrical system so you can easily connect and disconnect power for the IMR-FT. The DC power cable is shipped with a vehicle accessory (12V) adapter attached so the cable and the IMR can be easily moved between different vehicles. The accessory adapter comes with a replaceable five amp fuse installed. If preferred, the accessory adapter may be cut off and the unterminated end of the cable hardwired permanently to the vehicle fuse block or other 12V DC power source, so the cable remains in the vehicle. The IMR is still removable. The following images show the unterminated end of the power supply cable with the accessory adapter removed and the vehicle accessory adapter. Notice the polarity and marking of the power supply cable wires. Table 6 Wire Black, no writing Black, with writing Description Positive Negative Power Cable Routing - All Installations 1. Once the mounting location of the IMR-FT is known, select a location in the vehicle for the IMR connector end of the cable so that it reaches the Itron Mobile Radio power jack without putting stress on the cable or radio. 2. Route the vehicle accessory adapter end of the cable to the desired voltage and grounding sites in the vehicle, typically either an accessory jack for a removable installation or the fuse block for a permanent installation. Leave enough slack in the cable to work with it and 19 October 2021 815-0410-00 REV 001 27 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT so it is not stressed during use. Caution: Do not route the cable where it can become abraded or damaged, such as under the carpet in high traffic areas, over sharp edges, near hot engine components, near brake or clutch linkages, or where it can be exposed to oil or other corrosive liquids. Power Cable Installation--Removable To temporarily install the DC power cable using the vehicle accessory adapter, route the adapter end of the cable to a 12V DC accessory jack and plug the adapter in securely. To remove the adapter, grip the adapter body and pull; do not pull on the cable. Note: Some accessory jacks are unswitched and have power always on, and some are switched by the vehicle ignition key. Determine which accessory jacks you have and which you intend to use before routing the cable. Power Cable Installation--Permanent 1. To permanently hard wire the DC power cable, first remove the vehicle accessory adapter from the DC power cable by cutting the cable where it connects to the adapter. Dispose of the adapter properly. 2. Route the unterminated end of the cable to the fuse block or other 12V DC source. If necessary, trim the cable wires to a suitable length and strip the insulation from the wires according to the requirements of the installation. 3. Connect the plain black wire (without white writing) to a spare fuse location in the vehicle fuse block that has a rating of five amps. If no spare fuse location is available, a five amp inline fuse must be spliced into the positive side of the cable. Then the wire can be connected to either a switched or unswitched 12V DC power source, depending on the user requirements. Caution: When hard wiring the DC power cable to the vehicle a five ampere fused connection is required. 4. Connect the black wire with white writing directly to the vehicle's chassis ground. Installing the Mounting Jacket in the Vehicle The IMRMounting Jacket and included multipurpose mounting plate are designed to allow installation of the IMR-FT in a vehicle in several possible ways, holding your radio securely in place. Features of the Mounting Jacket and mounting plate are shown and described below. 19 October 2021 815-0410-00 REV 001 28 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Figure 1Mounting Jacket Figure 1 shows the plastic side release buckles and straps, used to secure the IMR-FT within the Mounting Jacket. Inside the Mounting Jacket is the Velcro seatbelt retaining flap, used to secure the Mounting Jacket onto a lap seatbelt. This allows for easy temporary installation of the IMR-FT in the vehicle and easy removal. Figure 2Cable Retaining Flap Figure 1 shows the Velcro cable retaining flap on the side of the Mounting Jacket, used to hold the micro-USB cable securely in place once it is plugged into the installed IMR-FT. Figure 3Mounting Jacket and Mounting Plate 19 October 2021 815-0410-00 REV 001 29 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Figure 1 shows the back of the Mounting Jacket with the included mounting plate. The back of the Mounting Jacket has four threaded screw holes arranged in the universal AMPS hole pattern. Four screws are also provided with the Mounting Jacket. This allows the Mounting Jacket to be mounted to a compatible vehicle device mount, such as a pedestal, partition, or other vehicle structure. The vehicle device mount is supplied and installed by the user. Included with the IMR-FT is a multipurpose mounting plate. The mounting plate can be attached to the Mounting Jacket, and then to the vehicle in several ways. Two orientations of the mounting plate on the Mounting Jacket are shown below. Figure 4Vertical Mounting Plate Figure 5Horizontal Mounting Plate Eight holes in a rectangle are arranged in the universal AMPS hole pattern in two directions, allowing the Mounting Jacket to be attached in either a horizontal or vertical orientation. Two through-holes in the ends of the mounting plate allow the plate to be attached to a structure in the vehicle with up to -inch bolts or other fasteners (not supplied by Itron). 19 October 2021 815-0410-00 REV 001 30 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT Six slots on the sides of the mounting plate allow the plate to be attached to a structure in the vehicle with locking cable ties or other fasteners (not supplied by Itron). Warning! The primary consideration when installing the IMR Mounting Jacket is that the IMR be securely attached to the vehicle. Failure to do so could lead to injury or death from unsecured components during a sudden stop, rollover, or collision. The following procedures describe several possible mounting configurations. Installing on a Lap Seat Belt Attach the Mounting Jacket to the lap seat belt using the seat belt retaining flap as shown below. The Mounting Jacket may be installed with the top of the jacket facing either way. Warning! For safety, the Mounting Jacket should only be attached to a lap seat belt., Attaching it to a shoulder belt may allow the IMR-FT to swing unrestrained, causing a potential hazard. Caution: When the IMR-FT is installed on a lap seat belt, do not place other items on top of the IMR-FT or its cables. Do not allow passengers to sit on the IMR-FT or to wear a seat belt with an IMR-FT attached to it. Installing on a Partition or Other Vehicle Structure 1. Attach the supplied mounting plate to the Mounting Jacket in the orientation most useful for your purpose using the screws supplied by Itron. Torque the screws to 17-19 in. lbs. 19 October 2021 815-0410-00 REV 001 31 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT 2. Using cable ties, two -inch bolts, or some other secure fasteners, attach the mounting plate to the vehicle partition or other suitable vehicle structure. (Fasteners are not supplied by Itron.) Installing on a Pedestal Attach the Mounting Jacket to a pedestal device mount with the screws supplied by Itron. Torque the screws to 17-19 in. lbs. The pedestal device mount must match the universal AMPS hole pattern used by the Mounting Jacket. (Itron does not supply pedestal device mounts.) Installing the IMR-FT in the Mounting Jacket 1. Place the IMR-FT in the Mounting Jacket and engage the plastic side release buckles. 2. Ensure the IMR-FT is securely enclosed in the Mounting Jacket and tighten the straps, if necessary. 3. After installing the IMR-FT in the Mounting Jacket, plug the micro-USB cable into the IMR-

FT and secure the cable with the cable retaining flap. 4. Attach the DC power cable and antenna cable to their connectors on the charge base. Note: The DC power cable connector and antenna cable connector should only be finger tightened. Do not tighten the connectors with a tool. When complete, your IMR-FT installation should look like this:

Removing the IMR-FT from the Mounting Jacket 1. Disconnect the DC power cable and the antenna cable from the bottom of the IMR-FT. 2. Unplug the micro-USB cable and open the Velcro cable retaining flap. 19 October 2021 815-0410-00 REV 001 32 Itron Mobile Radio User Guide Chapter 7 Installing the IMR-FT 3. Disengage the plastic side release buckles on the Mounting Jacket and remove the IMR-

FT. 19 October 2021 815-0410-00 REV 001 33 8Maintaining your Itron Mobile Radio Your Itron Mobile Radio is rugged and water-resistant. However, you should take the following precautions to ensure that it gives you many years of reliable service. Do not subject the radio to extreme temperatures, such as leaving it in a vehicle in bright sunlight. For more information, see Battery Best Practices List on page 42. Do not leave it in damp or dusty places. Do not drop your radio or subject it to severe impacts. Do not use products containing DEET near the Itron Mobile Radio. DEET will degrade the radio's casing. DEET is a common ingredient in many insect repellents. When installing or replacing the battery, make sure to follow the provided instructions to maintain water tightness. Use the rubber flap to protect the radios USB port in dusty conditions. Protect the antenna and power connectors on the IMR-FT charge base when the radio is being installed, removed, or carried. The IMR-FT charge base is not water resistant. Protect it from rain and moisture. Ensure that the IMR-FT external antenna whip is securely connected to its mounting base. Cleaning the Radio Case To clean the radio case:

1. Wipe the radios case with a damp cloth. 2. Use a soft-bristle brush to remove stubborn deposits. 3. Blow any water out of the connector and then leave the radio to drain and air-dry. Caution: Never use solvents of any kind on the case. Do not expose it to temperatures above 140 F (50 C). 19 October 2021 815-0410-00 REV 001 34 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio Installing a Replacement Battery 1. Make sure the IMR is powered off and disconnected from other power sources. 2. Remove the battery compartment door. For the IMR-FT you must first remove the charge base. 3. Grasp the battery removal tab and carefully slide the battery out of the IMR body. 4. Unplug the old battery from the connector inside the battery compartment. 5. Plug the new battery into the connector inside the battery compartment. Observe the correct polarity of the connector and seat the connector all the way down. 6. Insert the new battery into the compartment. Make sure the battery label is facing the ridges on the radio case. Make sure the wires are along the same side as the connector. Make sure the removal tab is facing out. Caution: Do not pinch the battery wires when replacing the battery compartment cover. 7. Replace the battery compartment cover making sure the O-ring gasket is properly aligned for water tightness. 8. Fasten the battery compartment cover in place with the provided screws. Tighten the screws to ensure water tightness. For the IMR-FT, reinstall the charge base. 9. Plug the USB cable into the radio. 10. Plug the USB cable into a PC or an AC wall adapter, or connect the charge base cable to a 19 October 2021 815-0410-00 REV 001 35 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio 12V DC vehicle accessory adapter. 11. Allow the radio to charge for at least six hours. Servicing the IMR-FT Charge Base Itron recommends changing the antenna cable connection in the charge base every 500 disconnects. If you take the radio out of the vehicle at the end of each day, you will need to replace the antenna cable connector about every 2.5 years. If the IMR-FT is frequently removed from the vehicle and operated with the rubber duck antenna, each of those disconnects should also be factored into your service schedule. Note that the cable replacement interval may be shorter. Important! Servicing the charge base should only be done indoors, at a clean location, with the radio powered off. Safeguards against static electricity should be observed. Removing the IMR-FT Charge Base The charge base is located at the end of the radio opposite the label. 1. Unscrew four screws to remove the charge base from the IMR-FT and carefully lift off the top half of the charge base, exposing the cable. 19 October 2021 815-0410-00 REV 001 36 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio 2. Carefully lift the body of the IMR-FT off the bottom half of the charge base. Replacing the Charge Base Antenna Cable 1. Remove the charge base from the IMR-FT and note the positioning of the antenna cable. 2. Unscrew the small antenna cable connector (1) from the body of the IMR-FT. 3. Unscrew the large antenna cable connector (2) from the bottom half of the charge base. Note the order of the washers and jam nut as they are removed. 4. Install the large connector (2) of the new antenna cable into the charge base, ensuring that the washers and jam nut are added in the correct order. Tighten the jam nut to 26 to 30 inch-pounds of torque. 5. Carefully attach the small connector (1) of the new antenna cable to its mating connector on the body of the IMR-FT. Position the cable so it is extending vertically from the connector and hold it in position while you tighten the connector to 7 - 9 inch-pounds of torque. 6. Reattach the two halves of the charge base around the body of the IMR-FT. Insert the four screws into the base and tighten them to 4 to 6 inch-pounds of torque. Servicing the IMR-FT External Antenna Regularly perform the following basic maintenance procedures to ensure optimal performance of your antenna. 19 October 2021 815-0410-00 REV 001 37 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio Inspecting the Antenna Connectors and Cables on page 38 Inspecting the Antenna Base and Whip on page 38 Cleaning the Antenna on page 39 Replacing the Antenna Gasket on page 39 Replacing the Mobile Vehicle Antenna Cable on page 39 Inspecting the Antenna Connectors and Cables The connections and cables to the radio typically experience the most wear. Many customers remove the radio on a daily basis. Removing and installing the connectors daily can cause the cable and connector to begin separating. This is considered normal wear and tear. The coax cables (used in the magnetic mount base) can be damaged if they are accidentally pinched in a window or door jamb. Any damage to the coax cables or the connectors will lead to decreased reading performance and transmitter failures due to high reflected power. 1. Create a regular maintenance schedule and inspect the following. Coax cables Ensure the cable is not loose from the connector. Inspect for hard kinks or bends in the cable, which can cause an electrical short. Inspect for cuts or nicks in the cable. Coax shield. Do not expose the inner cable shield at the connector or anywhere along the cable. Connector. The center pin of the connector should not be recessed or pushed in to the connector housing. 2. Replace the entire antenna mount if the cables or connectors are damaged. Contact Itron Support Services if you need assistance. Inspecting the Antenna Base and Whip The antenna whip is the radiating element that both transmits and receives the signals for the system. The whip attaches to a base. The base is either mounted permanently through the roof of the vehicle, or is a magnet mount. Moisture can build up between the base and the mount. This moisture buildup leads to oxidation and corrosion which results in a loss of signal quality. Evidence of moisture buildup (oxidation) on the antenna base threads is usually light and hazy in appearance. The appearance of darker areas or spots indicates a more severe condition which may lead to corrosion. 1. Create a maintenance schedule and look for the following. Oxidation, corrosion, and dirt on the antenna base. Oxidation, corrosion, and dirt on the whip. 19 October 2021 815-0410-00 REV 001 38 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio Missing contact element in the whip. Loose or damaged coax cable at the antenna base. Missing or damaged O-ring gasket. 2. Use a good contact cleaner to clean the area if oxidation or corrosion is found. Follow with a good conductive protectant. Contact Itron Support Services if you need assistance. Cleaning the Antenna Regular cleaning is recommended to maintain both the performance and the appearance of your omni-directional RF antenna. Clean the antenna in the same manner as your vehicle. Apply a quality car wax to the antenna and base to help protect the finish and extend the life of the antenna. Note: Before taking the vehicle through an automatic car wash that might damage the antenna, Itron recommends that you remove the antenna whip from the permanent mount or the magnetic mount and antenna from the vehicle. Replacing the Antenna Gasket Inspect the gasket regularly to verify that it is intact, free from debris, and properly seals the antenna and base. To maintain the integrity and performance of the antenna, Itron recommends that you replace the gasket located in the antenna base minimally once a year. For more information about ordering the gasket, log onto Itron Access or contact Itron Support Services at 1.877.487.6602. 1. Turn the antenna base counter-clockwise to remove it from the mount. 2. Remove the gasket from the base. 3. Place a new gasket on the base and push it firmly into place. 4. Ensure that the gasket is level with the antenna base to prevent pinching when the antenna is reconnected. 5. Reconnect the antenna to the mount by turning it clockwise until it is firmly seated on the base. Replacing the Mobile Vehicle Antenna Cable Itron recommends changing the antenna cable once a year. For more information about ordering the antenna cable, log onto Itron Access or contact Itron Support Services at 1.877.487.6602. 1. Unscrew the antenna cable from the IMR-FT. 2. Unscrew the antenna cable from the antenna base. 3. Attach the new antenna cable to the antenna base. 19 October 2021 815-0410-00 REV 001 39 Itron Mobile Radio User Guide Chapter 8 Maintaining your Itron Mobile Radio 4. Attach the antenna cable to the IMR-FT. 19 October 2021 815-0410-00 REV 001 40 9Storing Your Radio Your radio can be safely stored for six months or less with simple preparation. Connect the Itron Mobile Radio to external power and allow the battery pack to fully charge. For information about charging status, see LED Status Indicators on page 16. If you are storing the Itron Mobile Radio for an extended period of time, you should let it remain charging or remove its battery. Note: Remove the Itron Mobile Radios battery before storing the device for periods longer than six months. 19 October 2021 815-0410-00 REV 001 41 10Battery Basics The Itron Mobile Radio uses a rechargeable lithium-ion (Li-Ion) battery pack as its main power source whenever it is not receiving power externally. Caution: Do not use any battery other than the Itron-recommended battery. Using another battery could damage the radio. Warning! Danger: Risk of Explosion! There is a risk of explosion if the battery is replaced by an incorrect battery type. Dispose of used batteries in accordance with local regulatory guidelines. Warning! Danger: Il y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type equivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. Charge the radio's battery to 100 percent capacity before using it. Complete charging takes about six hours. Charge the battery pack through the USB cable, which can draw power from a computer, an AC wall adapter, or a 12V DC car adapter. The Itron Mobile Radio meets the USB 2.0 Power Delivery standards. If the IMR does not charge with your third-party device, validate that your device meets USB 2.0 standards. Not all micro-USB connectors meet the USB 2.0 standards. Battery Best Practices List Itron recommends the following practices to ensure long battery life. Charge the radio at the end of each work day. Check the charge status at the beginning of each work day. Charge the radio at room temperature (68 F/20 C). 19 October 2021 815-0410-00 REV 001 42 Itron Mobile Radio User Guide Chapter 10 Battery Basics Charging is disabled below 32 F (0 C) and above 104 F (40 C) to protect the lithium-ion batteries. In cold weather, keep the portable IMR inside your outer clothing. A cold battery will not last all day even with full charge. In hot weather, keep the radio out of direct sunlight. A hot battery's capacity is degraded over time and eventually the battery will not last all day even with a full charge. If an IMR has been left in a hot vehicle (above 104 F, 40 C), allow the vehicle and the IMR to cool down before powering the IMR on. Shallow or partial discharge and charge cycles are preferred, rather than allowing the battery pack to drain completely before recharging it. Charging after a shallow or partial discharge does not degrade battery pack life or performance. The lithium-ion IMR battery is good for approximately 300 to 500 charge cycles, depending on its usage, before it must be replaced. 19 October 2021 815-0410-00 REV 001 43 11Safety Your Itron Mobile Radio is ergonomically designed for safe, comfortable use. However, as with all equipment, you should follow good working practices while using it. Minimize risk by following these guidelines. Maintain good posture while using the radio. Keep your fingers and body relaxed whenever possible. Avoid keeping your muscles tense for long periods. Change tasks often to avoid prolonged muscle strain. Support the radio while using it. Take frequent short breaks. Use these breaks to exercise the muscles in your hands, arms, shoulders, neck, and back. Do not attempt to operate or adjust the IMR-FT while driving. AC Power Adapter Follow these instructions to help ensure your safety and extend the life of the adapter. Use the adapter indoors only. Avoid spilling liquid on the adapter. Do not connect it if it is damp. Make sure ventilation around the adapter is not restricted while it is in use. Itron recommends using only the AC adaptor supplied with your portable Itron Mobile Radio. Inspect the AC adapter before use. Do not use it if there are any signs of damage or deterioration. Make sure the connector is firmly connected. Avoid mechanical strain to cables and connectors. In the event of overloading, the AC adapter is designed to be fail-safe and may stop functioning. 19 October 2021 815-0410-00 REV 001 44 Itron Mobile Radio User Guide Chapter 11 Safety Do not try to use the AC adapter to power any other equipment. Avoid use in dusty, damp, or contaminated environments. 19 October 2021 815-0410-00 REV 001 45 12Troubleshooting If you have a problem with your radio, review the appropriate troubleshooting steps listed in the following table. If the problem remains unresolved, contact an Itron customer service representative (e-mail: support@itron.com; phone: 1.877.487.6602). Issue and Solution Table Table 7 Issue Possible Solutions Battery does not charge

(portable IMR) Ensure the USB charger adapter is USB 2.0 compliant. Itron recommends using only the supplied adaptor. Make sure the USB ports on the IMR and adapter are clean and free of dirt or other contaminants. Radio does not remain on or battery does not charge (IMR-FT) If charging from a PC through the USB cable, try a different USB port on the PC. The port may be bad or incapable of providing sufficient current for charging. Try a different AC outlet. If the previous troubleshooting suggestions do not solve the issue, replace the battery. Make sure the DC power connector is securely seated in the IMR-FT charge base. Make sure +12V DC vehicle power is being supplied to the vehicle accessory adapter or fuse block where the power cable is connected. Check that the five amp fuse supplying the accessory adapter or power cable is not blown. If you are using the vehicle accessory adapter, make sure the plug stays seated in the 12V DC vehicle accessory jack. If it does not, try a different 12V accessory jack or change to a hard wired cable installation. If the previous troubleshooting suggestions do not solve the issue, replace the battery. Battery power drains quickly Make sure the battery indicates a full charge following an overnight charge

(see LED Status Indicators). If the IMR has been in a hot vehicle or in full sun, change location and allow it to cool down. If the previous troubleshooting suggestions do not solve the issue, replace the battery. 19 October 2021 815-0410-00 REV 001 46 Itron Mobile Radio User Guide Chapter 12 Troubleshooting Table 7(continued) Issue Possible Solutions USB connection problems If using Windows 7 or 8, install the Itron Mobile Radio USB drivers for Windows 7 & 8 available for download from https://access.itron.com. Inspect the radio and PC USB ports for damage, dirt, or other contaminants. Inspect the USB cable and connectors for damage, dirt, or other contaminants. Ensure the USB cable is USB 2.0 compliant. Itron recommends using only the supplied cables. See your applications user guide for setup information. Ensure that the portable IMR and PC are near each other and the signal is not blocked. Disconnect the radio from external power sources and press the button firmly for six seconds. This will force the radio to reset. Bluetooth connection problems Radio will not turn off Radio will not turn on Radio Readings Tips The Itron Mobile Radio is used to receive the radio signals from ERT module equipped meters. To maximize the radio performance, consider the following factors when collecting data. Absorption. Conductive material such as steel, metallic pipe and siding, and tree leaves and branches absorb more of a radio signal than concrete, bricks, sheet rock, plastic, and wood. Due to absorption, you may have shorter readability distances in industrial or business areas than in residential areas. Shielding. When conductive materials are close together, as in metal partitions or narrow-

mesh fencing, they act as a shield and absorb the entire radio signal. Move a short distance away from conductive material so the ERT module signal is not shielded. Keep moving to assist in receiving signals that may be shielded. Metalized fabrics should not be worn over the radio as they may severely reduce reading success. Reflection. Radio signals can be reflected by some of the same types of conductive material that absorb them. Move a short distance away from the reflective material to find the direct ERT module signal or a strong reflected signal. Keep moving to assist in receiving signals that may be reflected. Interference. Radio signals may be interfered with by noise emanating from other sources of radio signals operating at similar frequencies. This can affect readability. Common sources of noise may be security systems, intercoms, or paging systems. Move to a location where the effect of the noise is minimized. 19 October 2021 815-0410-00 REV 001 47 13Optimizing Bluetooth Performance Bluetooth communication works best when the communicating devices have an unobstructed view from one device to the other. When possible, remove or reduce obstacles between the radio and the mobile device during Bluetooth communication. Pairing Bluetooth for Itron Mobile for FCS Users Bluetooth Low Energy (BLE) pairing is performed by Itron Mobile for FCS installed on your mobile device. Select your radio from the list of radios in Itron Mobile for FCS. Pairing Bluetooth in Windows The default Bluetooth Classic PINis the last 4 digits of the IMR serial number. If you attempt to pair your Itron Mobile Radio (IMR) with your Windows device using the Windows Settings, two identical Bluetooth connections will be shown for your Itron Mobile Radio. There will be one entry for Bluetooth Low Energy (BLE) and one for Bluetooth Classic. There is no indication of which entry is which version of Bluetooth. For this reason, you should not pair the radio with your Windows device using Windows Settings. To ensure you are properly connected to Bluetooth Classic, Itron recommends that you download the Itron Bluetooth Pairing Tool from the Itron Access website. The tool will force your Windows device to pair with the Itron Mobile Radio using only Bluetooth Classic. To Pair Bluetooth in Windows 1. Install the Itron Bluetooth Pairing Tool on your Windows device. 2. Turn on your Itron Mobile Radio. 3. Run the Itron Bluetooth Pairing Tool on your Windows device. Your Windows device will automatically begin looking for Bluetooth devices to pair with. 19 October 2021 815-0410-00 REV 001 48 Itron Mobile Radio User Guide Chapter 13 Optimizing Bluetooth Performance 4. If necessary, click RESCAN until the IMR you are trying to pair with appears in the list of devices. The device name is IMRnnnnnn where n equals the last six digits of the serial number of the device you are trying to pair with. 5. Select your device and click PAIR. A tabbed dialog box for the radio appears. 6. Select the Services tab. 7. Verify that the Serial port is selected. This must be selected for the radio to connect. If the Serial port check box is not selected, select it and click OK. 8. Close the Itron Pairing Tool. 9. Select your radio from the list of radios in Itron Mobile for FCS. 19 October 2021 815-0410-00 REV 001 49 Itron Mobile Radio User Guide Chapter 13 Optimizing Bluetooth Performance If your radio is not listed, click the Refresh button. 19 October 2021 815-0410-00 REV 001 50 14Itron Mobile Radio Capabilities and Limitations Equipment Description Table 8 Itron Mobile Radio IMR Model:

IMR IMR 2 IMR-FT IMR 2.1 IMR-FT 2.1 IMR 2.2 IMR-FT 2.2 FCC ID:

EO9IMRA EO9IMRB EO9IMRB EO9IMRC EO9IMRC EO9IMRD EO9IMRD ISED, IC:

864A-IMRA 864A-IMRB 864A-IMRB N/A N/A 864A-IMRD 864A-IMRD ISED, HVIN:

IMRA IMRB-INT IMRB-EXT N/A N/A IMRD-INT IMRD-EXT Itron Mobile Radio Transmitter Information, USA and Canada Transmit frequency MAS, FCC: 952 MHz959.850 MHz Transmit frequency MAS, ISED: 952 MHz953 MHz Transmit frequency ISM: 908 MHz923.8 MHz Antenna Type Internal Antenna (portable IMR models): Internal directional antenna with maximum gain perpendicular to the front face of the Itron Mobile Radio unit. External Vehicle Antenna (mobile IMR-FT models): External vertical omnidirectional whip antenna with 5 dBi gain. External Rubber Duck Antenna (mobile IMR-FT models): External vertical omnidirectional rubber duck antenna with 3 dBi gain. Receiver Information; USA and Canada Frequency ISM: 908923.8 MHz 19 October 2021 815-0410-00 REV 001 51 Itron Mobile Radio User Guide Chapter 14 Itron Mobile Radio Capabilities and Limitations Bluetooth Manufacturer: Panasonic Model: PAN1326B FCC ID: T7V1316 IC: 216Q-1316 Transmitter class: Class 1 Transmit/receive frequency: 2402 MHz2480 MHz Maximum transmitter power: 10.5 dBm IMR built-in antenna type: integral, chip Note: The following sections apply only to IMR models sold in the countries indicated. Contact Itron sales or Technical Support Services for the IMR models that are compliant in each country. Itron Mobile Radio Radio Information, Australia Transmit/Receive frequency SRD: 916 MHz - 926.8 MHz Itron Mobile Radio Radio Information, Tonga Transmit/Receive frequency: 916.6 MHz - 919.4 MHz Itron Mobile Radio Radio Information, New Zealand Transmit/Receive frequency: 921.2 MHz - 927 MHz 19 October 2021 815-0410-00 REV 001 52

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/5534068.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case IMRD-INT - label location:

EO9-864A-IMRD label location page 1 of 1 view of the back. IMRD-EXT - label location:

view of the back. imrd_label location_001.docx rev 001

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/5534071.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case 1) IMRDEXT 908958MHz,5dBigain,Omnidirectional,Verticalpolarization,26.5long VehicleAntenna E09-864A-IMRD Antennas Page 1 of 2 a. IMRDEXT VehicleAntennamount warning label RP-TNC IMRDEXT 2) 860960MHz,3dBigain,Omnidirectional RubberDuck,915MHz StandardRPSMAJacktoRPTNCPlug IMRDEXTandIMRINT 3) OninternalmodulePAN1326,containedintheIMR:FCCID:T7V1316/IC:216Q1316 FrequencyBand:2.4GHz Gain(dBi):+0.9 Type:Chip 2400MHz Rev b IMRDINT 4) Customantenna,902958MHz, InternaltoIMRC,directional,1.2dBigainISMbandand2.0dBigainMASband ISM/MASbands E09-864A-IMRD Antennas Page 2 of 2 Rev b

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/5534065.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case 20 September 2021 Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046 Subject: Request for confidentiality FCC ID: EO9IMRD Dear Sir or Madam:

This letter is to comply with 47CFR Section 0.457 and Section 0.459 pertaining to confidential material. Itron, Inc. requests the following documents regarding this submission for FCC ID:

EO9IMRD to be held confidential, long term. 1. Schematics, 2. Block Diagrams, 3. Theory of Operations, 4. Bill of Materials, The above material contains trade secrets as specified by 47CFR 0.457 (d) and technical data, which would customarily be guarded from competitors. We do not want these documents that are submitted to any regulatory authority including but not limited to the FCC, Industry Canada or a TCB, to be accessible to the general public or anyone other than Itron. Sincerely, Jay R. Holcomb R&D Spectrum Regulatory jay.holcomb@itron.com Itron, Inc. Enclosure: other exhibits cc: n/a

WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/5534066.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case 20 September 2021 Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046 Subject: Request for certification FCC ID: EO9IMRD Dear Sir/Madam:

Itron herby requests a new certification for an Automatic Meter Reading device for communicating with AMR equipped utility meters, FCC ID: EO9IMRD. Sincerely, Jay R. Holcomb R&D Spectrum Regulatory jay.holcomb@itron.com Itron, Inc. Enclosure: other exhibits cc: n/a