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1 | Cover Letter(s) | / September 04 2019 | ||||||
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1 | ID Label/Location Info | / September 04 2019 | ||||||
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1 | Users Manual | Users Manual | 2.04 MiB | / September 04 2019 |
UserManual DC3300CardPrinter Dascom DC-3300 User Manual v1.0 ImportantSafetyInstructions(English) Readthefollowinginstructionsthoroughlybeforestartingupyourprinter. Thedeviceandpowersupplymustalltimesbeeasilyaccessible. Never carry out maintenance or repair work yourself. Always contact a Dascom qualifiedservicetechnician. Keepthisuserguideinaplacewhichiseasilyaccessibleatalltimes. Placetheprinteronasolidandlevelbaseforreliableoperation. Neverplacetheprinterinthevicinityofinflammablegasorexplosivesubstances. Ensuretheprinterisconnectedtoasocketwiththecorrectvoltage. Always disconnect the printer from power source before opening the device to performmaintenanceworkorremedyerrors. Donotexposetheprintertohightemperature,directsunlight,ordust. Keepallliquidsawayfromtheprinter. Protecttheprinterfromshock,impactandvibration. Make sure that both printer and computer are switched off before connecting the datacable. Theprintheadwillbecomeveryhotduringprinting;avoidcontactwiththeprinthead afterprintinghasfinished. Donotperformanyoperationoractioninanywayotherthanthoseprovidedinthis manual.Whenindoubt,contactyourDascomdealerorcustomersupport. I Dascom DC-3300 User Manual v1.0 WichtigeSicherheitshinweise(German) LesenSiebittedieseSicherheitshinweisedurch,bevorSiedenDruckerinBetriebnehmen. DasGertunddieNetzsteckdosemssenjederZeitleichtzugnglichsein. Fhren Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verstndigen Sie immereinenqualifiziertenServicetechniker. BewahrenSiedieseDokumentationaneinemjederzeitzugnglichenOrtauf. Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Bodenfallenkann. StellenSiedenDruckerkeinesfallsinderNhevonleichtentzndlichenGasenoder explosivenStoffenauf. DenDruckernuraneineSteckdosemitderrichtigenSpannunganschlieen. WennSiedenDruckervomNetztrennenwollen,denDruckerausschaltenundimmer denNetzsteckeranderSteckdoseziehen. Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen. KeineFlssigkeitenmitdemDruckerinBerhrungbringen. DenDruckerkeinenErschtterungen,StenoderVibrationenaussetzen. Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabelangeschlossenwird. Der Druckkopf wird whrend desDruckens hei. Vordem Berhren deshalb einige Zeitabkhlenlassen. Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation ab. Bei Unklarheiten wenden Sie sich bitte an Ihren Hndler oder Ihren Kundendienst. II Dascom DC-3300 User Manual v1.0 Consignesimportantesdescurit(French) Lireattentivementlesinstructionssuivantesavantdemettrelimprimanteenservice. Ledispositifetlapriseprincipaledoiventtoujourstreaccessiblesfacilement. Ne jamais effectuer soimme les travaux dentretien et de rparations. Contacter toujoursundpanneurqualifi. Placerlimprimantesurunsupportstabledefaoncequellenepuissepastomber. Nejamaisplacerlimprimanteproximitdesourcesdegazaismentinflammables oudesubstancesexplosives. Neconnecterlimprimanteuneprisequelorsquelatensionestcorrecte. Pourdconnecterlimprimantedelalimentationprincipale,mettrelimprimantehors tensionettoujoursdbrancherleconnecteursecteurdelaprisemurale. Ne pas exposer limprimante des tempratures leves, la lumire directe du soleiloulapoussire. Nepasmettrelimprimanteencontactavecdesliquides. Nepasexposerlimprimantedeschocs,impactsouvibrations. Sassurer que limprimante et lordinateur sont hors tension avant de connecter le cblededonnes. La tte dimpression est brlante pendant limpression. Cest pourquoi laissezla refroidirquelquesinstantsavantdytoucher. N'excutezaucuneoprationniactiond'uneautremanirequecelleindiquedans cemanuel.Encasdedoute,veuillezcontactervotredistributeurouserviceaprsvente. III Dascom DC-3300 User Manual v1.0 Indicazionidisicurezzaimportanti(Italian) Primadimettereinfunzionelastampante,leggereattentamenteleseguentiindicazioni. Ildispositivoelapresadicorrentedevonoesseresemprefacilmenteaccessibili. Non eseguire mai da s gli interventi di manutenzione e riparazione, ma rivolgersi sempreauntecnicodiassistenzaqualificato. Conservarelepresentiistruzioniperlusoinunluogosempreaccessibile. Collocarelastampantesuunasuperficiestabile,perevitarechecadaaterra. Noncollocarelastampanteinprossimitdigasfacilmenteinfiammabiliodisostanze esplosive. Collegarelastampanteaunapresadicorrentecontensioneadeguata. Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinseriresempreilconnettorediretedallapresa. Non esporre la stampante ad elevate temperature n alla luce solare diretta e alla polvere. Evitareilcontattodellastampanteconliquidi. Nonesporrelastampanteacolpi,scosseovibrazioni. Verificare che la stampantee il computer siano spenti prima di collegare il cavodi trasmissionedati. Durante la stampa, la testina si surriscalda notevolmente. Prima di toccarla, se necessarioopportunoquindilasciarlaraffreddarequalcheistante. Noneseguirealcunaoperazioneoazionesenonnellamanieradescrittanelpresente manuale.Incasodidubbio,contattareilrivenditoreodallasocietincaricatadellassistenza. IV Dascom DC-3300 User Manual v1.0 Instruccionesdeseguridadimportantes(Spanish) Lealassiguientesinstruccionesconesmeroantesdeponerlaimpresoraenservicio. El dispositivo y la toma de corriente deben estar ubicados de forma que sea fcil accederaellos. NuncalleveacabotrabajosdemantenimientooreparacinUd.mismo,sinoconsulte auntcnicodeserviciocalificado. Guarde las presentes instrucciones de servicio en un lugar de fcil acceso en cualquiermomento. Pongalaimpresorasobreunsuperficieestabledemaneraquenopuedacaeralsuelo. Nunca coloque la impresora en la vecindad de gases inflamables o sunstancias explosivas. Asegureconectarlaimpresorasloaunenchufeconunvoltajecorrecto. Cuando quiera desconectar la impresora de la red,apague la impresora y siempre haledelaclavijadealimentacindelenchufenuncadelcable. Noexpongalaimpresoraatemperaturasaltas,alaluzsolardirectayalpolvo. Nopongalaimpresoraencontactoconfluidos. Nuncaexpongalaimpresoraasacudidas,choquesovibraciones. Asegrese de que la impresoray el ordenador estn apagdos antesde conectar el cablededatos. enfriarse algntiempoantesdetocarla. Lacabezadeimpresinseponemuycalientedurantelaimpresin.Porlotanto,Djela Nopermitaqueserealicecualquieroperacinoaccindeunaformadiferentealo quesesealaenelmanual.Encasodeduda,pngaseencontactoconsucomercianteocon suserviciopostventa. V Dascom DC-3300 User Manual v1.0
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. VI Dascom DC-3300 User Manual v1.0 InstruesImportantessobreSegurana(Portuguese) Leiaasinstruesdeseguranaantesdeusaraimpressora. Aimpressoraeatomadadevemserfacilmenteemtodososmomentosacessveis. Consultesempreumtcnicoqualificadoparaexecutarumareparao. Coloqueaimpressorasobreumabaseslidaenivelada,paraqueelanosofraquedas. Jamaisinstaleaimpressoranasproximidadesdelugaresondehajagsinflamvelou substnciasexplosivas. Asseguresedeconectaraimpressoratomadaeltricacomavoltagemapropriada. Quandodesligaraimpressoradarede,desliguesempreaimpressoraeretireocabo datomada. Noexponhaaimpressoraatemperaturasaltasouluzsolardireta. Noaproximesubstnciaslquidasdaimpressora. Protejaaimpressoradechoques,impactosevibraes. Desligueaimpressoraeocomputadorantesdeconectarocabodarede. A cabea da impressora pode ficar muito quente . Portanto, espere algum tempo antesdetocla. No faa nenhuma operao ou ao alm das recomendadas neste manual. Em casodedvida,contateseurevendedoroucompanhiadeservio. VII Dascom DC-3300 User Manual v1.0 nemliGvenlikTalimatlar(Turkish) Ltfen,yazcyiletimegeirmedenncebugvenliktalimatlarnbtnyledikkatleokuyun. Cihazveelektrikprizininherzamankolaycaeriilebilirolmasgerekir. Bakmvetamiralmalarnkesinliklevehibirsurettekendibanzayapmayn;her zamankalifiyebiruzmanservisteknisyeninehaberverin. Yazcy,zerindenyeredmesimmknolmayacaksabitvedzbirzemineyerletirin. Yazcy kesinlikle ve hibir surette kolayca yanabilecek gaz veya patlayc maddeler ierennesnelerinyaknnakoymayn. Yazcakmkablosunusadecedorugerilimesahipbirprizetakn. Yazcyebekeandanayrmakistediinizde,yazcykapatnveafiiniherzaman prizdenkartn. Yazcyneyksekslnededorudangnenavetozamruzkalanmeknlarda bulundurun. Yazchibirsvmaddeyletemastaolmamaldr. Yazchibirsarsntya,darbeyeveyatitreimemruzkalmamaldr. Veri kablosu balanmadan nce hem yazcnn hem de bilgisayarn kapal olduklarndaneminolmalsnz. Yazcnnba basma esnasnda yksek sya ulayor.Bu yzden ltfen dokunmadan nceksasresoumasnbekleyin. Yazcnn iletimi ve kullanmnda bu dokmantasyondaki talimatlarn hi dna kmayn. Sorunlu grnenhususlarda ltfen imlatnzaveyamterihizmetleriservisinize bavurun. VIII DC-3300 User Manual v1.0 TRADEMARKACKNOWLEDGEMENTS Windows, Windows 7, Windows 8, Windows 10, Windows XP and Windows VistaaretrademarksofMicrosoftCorporation. Allotherproductnamesandcompanynamesappearinginthismanualaretheregistered trademarksortrademarksoftheirrespectiveholders. I DC-3300 User Manual v1.0 AboutThisManual Thismanualprovidesinformationthatdescribesthebasicoperation,enablingsafeandcorrect use to theoperatorsofDC3300Printer. I DC-3300 User Manual v1.0 SymbolDescription Thesymbolsinthismanualareidentifiedbytheirlevelofimportance,asdefinedbelow.Read thefollowingcarefullybeforehandlingtheproduct. CAUTION: Provides information that must be observed toprevent damage totheequipmentorlossofdata. NOTE:Advisesyouofinformationthatisessentialtocompleteatask. II DC-3300 User Manual v1.0 TABLEOFCONTENTS CHAPTER1INTRODUCTION......................................................................................................1 1.1Unpacking........................................................................................................................1 1.2OperatingthePrinterSafely.............................................................................................3 1.3PrinterComponents.........................................................................................................5 1.3.1Componentandfunction.................................................................................................5 1.3.2ControlPanel....................................................................................................................7 1.4AttachingPower..............................................................................................................8 1.5ConnectingtoComputer..................................................................................................9 1.5.1ConnectingtoComputerviaUSBport.............................................................................9 1.5.2ConnectingtoComputerviaEthernetport.....................................................................9 1.6Duplexoption................................................................................................................10 1.7InstallingWindowsDriver..............................................................................................11 1.7.1InstallingWindowsDriverviaUSB.................................................................................11 1.7.2InstallingWindowsDriverviaEthernet..........................................................................14 CHAPTER2INSTALLATION.......................................................................................................23 2.1InstallingCards..............................................................................................................23 2.1.1CardSpecifications.........................................................................................................23 2.1.2Loadingthecards...........................................................................................................24 2.1.3Adjustingthecardinletaccordingtothethicknessofthecards...................................25 2.1.4ManagingRejectedCards...............................................................................................25 2.2ReplacingtheRibbon.....................................................................................................26 2.3ReplacingtheCleaningRoller.........................................................................................28 2.4Printingcard..................................................................................................................29 2.5UpdatingFirmware........................................................................................................39 CHAPTER3NORMALMODEANDUSERMODE........................................................................41 3.1NormalMode................................................................................................................41 3.2UserMode.....................................................................................................................41 3.3Themajormenus...........................................................................................................44 3.3.1SubmenusforPrinterInfo.............................................................................................44 3.3.2SubmenusforHeadInfo...............................................................................................44 3.3.3SubmenusforVersionInfo............................................................................................44 3.3.4SubmenusforPrinterSetup..........................................................................................45 3.3.5Submenusforcardsetup..............................................................................................45 3.3.6SubmenusforRibbonSetup.........................................................................................45 3.3.7SubmenusforImageSetup...........................................................................................45 3.3.8SubmenusforInterfaceSetup......................................................................................46 3.3.9SubmenusforCleaning.................................................................................................46 3.3.10SubmenusforOption..................................................................................................46 3.3.11SubmenusforResetDefault.......................................................................................46 CHATPER4CLEANING.............................................................................................................47 4.1CleaningwithaCleaningCard........................................................................................47 4.2Maintainingtheprinthead............................................................................................47 DC-3300 User Manual v1.0 CHATPER5TROUBLESHOOTING..............................................................................................48 5.1WarningMessagesandTroubleshooting........................................................................48 5.2ValuableHelpfromYouForTroubleshooting.................................................................49 5.3Troubleshooting.............................................................................................................50 5.3.1FaultsRelatedtoPrinting...............................................................................................50 5.3.2ClearJammedCard........................................................................................................52 5.3.3ChangethePrintHead...................................................................................................53 5.4Technicalsupport...........................................................................................................53 5.4.1DASCOMpartnernetwork..............................................................................................53 5.4.2Moreinformation...........................................................................................................54 CHAPTER6SPECIFICATION......................................................................................................55 APPENDIXIOPTIONS..............................................................................................................57 APPENDIXIIFCCSTATEMENT..................................................................................................60 APPENDIXIIIDASCOMEPRESENTATIVES.................................................................................61 DC-3300 User Manual v1.0 Chapter1Introduction Thank you for choosing Dascom DC3300 card printer. You can print highquality cards of different colorsandstyleswiththisprinter.Theprintershouldusetheconsumablesandaccessoriesprovidedby Dascom.Formoredetails,pleasevisitourwebsiteWWW.DASCOM.COM. 1.1Unpacking Openthepackage,takeouttheprinterandremovetheprotectmaterial.Checkiftheparts andaccessoriesintheboxarecompleteasthefollowingpicture.Iffoundanydamage.Please contactthecarrierandnotifyyourauthorizedDascomresellertorealizethestepstobetaken. Whenrepairingtheprinter,youmustprovidethecompleteoriginalpackage(outer crate,wedgeandpackage).Ifsendbacktheprinterwithoutoriginalpackage,orthe accessoriesaredamagedintransit,thewarrantyofaccessorieswillbeinvalid.The newpackingchargefortheprinterwillbechargedbyyourself. Thepackagecontentsvarywithdifferentcustomizedorderrequirements. 1 DC-3300 User Manual v1.0 PackageContents:
Standard Printer Powercord USBcable CleaningCard CleaningStick ACadapter 1unit 1piece 1piece 1piece 1piece 1piece GraphicInstallationGuide 1piece CDROM 1piece option option Includes Driver, CardEditor software, CardEditor User Guide, User manual, InstallationGuide 2 DC-3300 User Manual v1.0 1.2OperatingthePrinterSafely Thefollowingprecautionsmustbeobservedtoassuresafeoperationofyourprinter.Donotdo anything that is not described in this manual. Doing so could cause an unexpected failure. The manufacturerisnotresponsibleforanyproblemscausedbyincorrectoperationoftheprinter. Installation location Powersupply Handling Donotinstalltheprinterinadampordustylocation. Donotinstalltheprinternearflammableorexplosivematerialsoraheater, stove or any other device that produces heat. Do not place the printer near volatilecombustiblematerialssuchascombustiblematerials. Placetheprinterawayfromwallstomaintainairflow.Also,maintainatleast 30cm(12inches)ofopenspaceabovetheprinter. Blockingventsmaycausetheprintertooverheatandfailprematurely. Donotinstallprinteronanunstabletable,onaslant,oranyplacewherethere isexcessivevibration. Do not install the printer in a location susceptible to rapid fluctuations in temperature. Donotinstalltheprinterinalocationexposedtodirectsunlight. Useadedicatedpowercableanddonotuseanextensioncordwithmultiple outlets. Besuretoremoveanydustfromtheplugandelectricaloutlet. Humidityproducesamicrocurrentonthesurfacecausingoverheating. DonotdamageormodifythePowerCable.Also,donotplaceheavyobjects, pull,orbendpowercordexcessively. DonotpluginorunplugthePowerCableifyourhandsarewet. Ensureagroundwireisconnected. Whenconnectingthegroundwire,notethefollowingcautions. Recommendedconnectionsforgroundwires Electricaloutletgroundterminal GroundterminalsinstalledastypeA,B,orC Acopperrod65cm(25.6inches)orlongerburiedintheground. Notpermittedforgroundwires Gaspiping(riskoffireorexplosion) Water pipes or taps (water pipes that include plastic piping cannot act as a ground However, if a water pipe is configured to act as a ground, then connectionofagroundwireispermitted.) Telephone line ground wires or lightning conductors (danger of high current flowintheeventofalightningstrike.) Be sure to turn off power and unplug the plug from electrical outlet before movingtheprinter. Pullontheplugorcablewhenunpluggingitfromanelectricaloutlet. Donotuseanunderratedextensioncord. Donotuseflammablespraysneartheprinter. Donottouchanythinginsidetheprinterunlessspecifiedinthismanual. Donotplaceheavyitemsontheprinteranddonotleanontheprinter. Whiletheprinterisoperating,donotturnoffthepower,unplugthepower cable,orlookinside(open)theprinter. 3 DC-3300 User Manual v1.0 WARNING ThelowerpartoftheTopAccessCover,theprinterinternalheatrollersection,andthe thermalheadsectionbecomeveryhot.Ensureyoudonottouchthesethreelocations. The cooling fan is always running for cooling inside the printer. This is not a malfunction. Contactyourresellerifthereisacurrentleak. The printer may cause static, flickering or interrupt reception of televisions or radiosiftheyaretooclosetotheprinter. Thelowerpartofcovertop,internalheatingplatenandprinterheadmayproduce hightemperature,pleasedonttouchthesethreeparts. Under the following conditions images on cards may deteriorate or cardsmaywarpafterprinting:
Thesurfaceofthecardisincontactforanextendedperiodwitha vinylcardholderorsyntheticleatherorothermaterialthatcontainsa plasticizer. Thesurfaceofthecardisexposedtodirectsunlightforanextended period. Thecardisrepeatedlyrubbedagainstahardobjectsuchasakey. Thefacesoftwocardsareincontactforanextendedperiod. Thecardiskeptforanextendedperiodinaveryhotlocationsuchas acarparkedinthesun. Thecardisbent,orusedwithexcessiveforce. Ifacardwithamagneticstripisplacednearamagneticsource,thedata onthestripcouldbecomecorrupted. Additionally,ifanICchipcardisbent,orusedwithexcessiveforce,the ICchipmaybedamaged. 4 DC-3300 User Manual v1.0 1.3PrinterComponents 1.3.1Componentandfunction Thermalprinthead Topcover Frontcover Controlpanel Cardejectslot Knob Partname Function Topcover Frontcover Protectstheprintheadandtheinternalcomponents.Open toreplacetheribbon. Open to load cards. Max. 100 pieces of 0.76mm thickness cardscanbeplaced. Thermalprinthead Corecomponentoftheprinter. Controlpanel Includes the keys, the LCD Panel, and LED indicator for operatingtheprinter. Cardejectslot Ejectsprintedcards. Knob Ifthejammedcardcannotbeejected,powerofftheprinter andturntheknob. 5 DC-3300 User Manual v1.0 Coveropenlever Powersocket Powerswitch USBHubport Ethernetport USBport Partname Function Coveropenlever Pulltheleveruptoopenthetopcover. Powersocket UsedtoconnectPowerCable. Powerswitch Turnspoweronandoff. USBHubport ConnecttotheprinterviaUSBHubport. USBport ConnecttotheprinterviaUSBport. Ethernetport ConnecttotheprinterviaEthernetport. 6 DC-3300 User Manual v1.0 1.3.2ControlPanel Button There are four buttons. Logo Name Function Menu/Exit key Enterorexitcurrentsetup Set key Confirmcurrentsetting
/ Up/Down key Choosebetweenornavigatesettings StatusLEDandbuzzer ThereretwoLEDlights:bluemeansready,redmeanserror. Thefollowingcombinationsofdifferentlightsandbuzzershowdifferentstatusesoftheprinter. Printer Status Initiating Heating Ready Menu setup Printing Warning Error Ready
(Blue) Flashes On On Flashes Flashes Off LED ErrorLED(Red) Buzzer Flashes Off On Off Flashes On
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Buzz constantly LCD Usercanviewthestatusofprinterand/ormodifytheparametersofprinterviatheLCD. 7 DC-3300 User Manual v1.0 1.4AttachingPower 1Makesuretheprinterandthecomputerarepoweredoff. 2Connectthepoweradaptertotheprinter. 3Connectthepowercordtothepoweradapter. 4Connectthepowercordtothepowersocket. Poweronandpoweroff Pressthepowerswitch: I, switchontheprinter. Pressthepowerswitch: O, switchofftheprinter. 8 DC-3300 User Manual v1.0 1.5ConnectingtoComputer The standard Onboard ports of this printer are a USB port and a Ethernet port. All the ports are locatedontheleftsideoftheprinter,pleasechoosetheproperport. 1Ensureyourprinterisswitchoff. 2Inserttheinterfacecableintothecorrespondingport. 3Connecttheotherendoftheinterfacecabletothehostcomputer. 1.5.1ConnectingtoComputerviaUSBport 1.5.2ConnectingtoComputerviaEthernetport 9 DC-3300 User Manual v1.0 1.6Duplexoption DC3300canbeconfiguredwithaDuplexoptionbasedonthecustomersrequirement.InUserMode, setupthemenutoimplementDoubleSidedPrintingandRearSideEjectingfunctions. Frontviewoftheprinterwithaduplexoption Rearviewoftheprinterwithaduplexoption 10 DC-3300 User Manual v1.0 1.7InstallingWindowsDriver Thedriveristheconnectionandtransformationplatformbetweenthecardprinterandthecomputer operatingsystemtoachievetheinteractiveprocessingoftheinformation. Usercansetuprelevantsettings,getprintstatusandetc.viathedriver.WehaveprovidedtheDriver ontheaccompaniedCD. TheguidestepsareoperatedwithWin10system. 1.7.1InstallingWindowsDriverviaUSB ConnecttheUSBcabletothecomputerandturnontheprinter.PuttheCDROMintothecomputer, thenchoosePrintersdriverInstallprogram.TheInstallprogramwillguideyouthroughthenecessary stepstofinishthewholeinstallation. Pleasefollowtheinstallercarefully.SomeWindowsversionsrequireusers tohaveadministratorprivilegestoinstallthedriver. 1 SelectUSBconnection.ClickNext. 11 DC-3300 User Manual v1.0 2 SelecttheDriverSelectionandappropriatePortSelection,clickNext. 3 Setuptheprinternameorgowiththedefault,clickStarttobegintheprocess. 12 DC-3300 User Manual v1.0 4 Waitingfortheinstallation. 5 WhentheDriverhasbeensuccessfullyinstalled,clicktheFinishbutton. 13 DC-3300 User Manual v1.0 1.7.2InstallingWindowsDriverviaEthernet ConnecttheEthernetcordfromthePrintertoanavailableportonaEthernetSwitchorRouter.Turn OnthePrinter,puttheCDROMintothecomputerandchoosetheDriversInstallprogram. TheInstallprogramwillguideyouthroughthenecessarystepstofinishthewholeinstallation. Ensure the printer and the computer are on the same LAN before installation. Switch on the printer. Please follow the installer carefully. Some Windows versions require users to haveadministrator privileges to installthedriver. 1 SelectEthernetconnection.ClickNext. 14 DC-3300 User Manual v1.0 2 TosearchforthenetworkattachedPrinter,clickSearchbutton. 15 DC-3300 User Manual v1.0 3 Selectyourprinterbyclickingonit,thenclickontheModifyPrinterbutton. 16 DC-3300 User Manual v1.0 4 YoucanmodifythePrintername,IPaddressacquisitionmodeIPaddress,Subnetmask.Click theOKwhenyoufinish. 17 DC-3300 User Manual v1.0 5 Return to the Ethernet port configuration page, wait for a few seconds, you can see the updatedEthernetinformation. 18 DC-3300 User Manual v1.0 6 Selectyourprinter,clickSelect.ThecorrespondingIPaddressinformationisdisplayedatthe bottomleft.TheinstallationwillstartwhenyouclickonOK. 19 DC-3300 User Manual v1.0 7 SelecttheDriverSelectionandappropriatePortSelection,clickNext. 8 Setuptheprinternameorgowiththedefault,clickStarttobegintheprocess. 20 DC-3300 User Manual v1.0 9 Waitingfortheinstallation. 10 Whenthedriverhasbeensuccessfullyinstalled,clicktheFinishbutton. 21 DC-3300 User Manual v1.0 22 DC-3300 User Manual v1.0 CHAPTER2INSTALLATION 2.1 InstallingCards Cards can be loaded automatically from the card cassette, which can hold a large quantity of cardsmakingitconvenientformassorlargescaleprinting. 2.1.1 CardSpecifications ThisprintersupportsCR80cards. Dimensions:85.6mm54mm Thickness:0.25mm1.25mm Types: blank card, magnetic stripe card, contact smart card, contactless smart card, and preprintedcard. NonCR80cardsmaycausedefectiveprintresultsorbecomestuckorlodged intheprinterrequiringservice. Donotusethecardslistedbelow:
Previouslyprintedcardsbyothercardprinters Cardscontainingforeignparticles,suchasglassormetal Embossedcards Cardscontaminatedwithoil,greaseordirt
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- Dampcards
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- Defectivecardswithdamages,cracks,brokencorners,orbends
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TransparentCards CardswithoddshapesthatarenotCR80size 23 DC-3300 User Manual v1.0 2.1.2 Loadingthecards 1Openthefrontcover. 2Load the cards to the Card cassette. Max. 100 pieces of 0.76mm thickness cards can be stored. Please load the cards carefully. Ensure that magnetic stripe CARDS and contactsmartCARDSareproperlyplacedinthecardfeeder.Ifthecardis insertedinthewrongdirection,thecodeselectionmaynotworkproperly. 24 DC-3300 User Manual v1.0 2.1.3 Adjustingthecardinletaccordingtothethicknessofthecards The factory default supports 0.76mm (30mil) card thickness. Confirm the correct thickness setting before installing new cards to the card cassette. The printer configures with 0.25mm(10mil)~
0.76mm(30mil)and0.76mm(30mil)~1.25mm(50mil),2levels.Setthelevertothecorrectposition. 2.1.4 ManagingRejectedCards Usingduplexoption,thisprinterisequippedwithfrontandrearslotstoseparatecorrectlyprinted cardsfromrejectedones.Bydefault,rejectedcardsareejectedfromtherearslot.However,thetwo slotsareinterchangeableforyourpreference. FollowthebelowprocedurestoassignthelocationoftheRejectSlot:
ReferSection3.2tochangefromNormalModetoUserMode. Pressthe Pressthe/
Pressthe/
Key until[CardSetup]isdisplayed.PresstheSETKey. Keyuntil[Stdcardexit]/[Errorcardexit]isdisplayed.PresstheSETKey. Keytoselecttheproperrejectslot.PresstheSETKey. Byfactorydefaults,theprinteroutputscorrectlyprintedcardsandrejectedones to the front and rear slots, respectively. If configured with duplex option, the rejectedcardsareejectedfromrearslotbydefault,whilewithoutduplexoption, therejectedcardsareejectedfromfrontslotbydefault. 25 DC-3300 User Manual v1.0 2.2 ReplacingtheRibbon ChangetheribbonwhentheLCDprompts[RIBBONEND]message. Approvedribbonsforthisprinter:
Type YMCKribbon YMCKKribbon YMCKOribbon Description
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yellow, magenta, cyan, black,transparent YMCKOKribbon Kribbon
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black ProductCode
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27056003(DUS) 27056004(DEU) 27056005(DAP)
/
PN:
27056006(DUS) 27056007(DEU) 27056008(DAP) Pleasecontactyourlocalresellerforribbonsnotlistedabove. Direct touching contaminates the ribbon and causes uneven print quality. Avoidexcessiveimpactontheribbonwhenreplacingthem. Usingnongenuine products may cause poor print quality and printer malfunction. Qualityandreliabilityofthenongenuineproductsarenotguaranteed. Evenwithinthewarrantyperiod,feesmaybechargedonservicingthe printerusingnongenuineproducts. Youcangettheunusedquantityofribbon. ReferSection3.3togettheunusedamountofyourribbon. ViatheLCDPanelorthroughthePrintersDriver,anestimationoftheremainingRibbonquantitycan beviewedifitissufficientforyourcurrentprintjob. The LCD displays the [RIBBON END] warning whenribbonisclosetorunningout. Consumetheribbonassoonaspossibleafterpurchase. 26 DC-3300 User Manual v1.0 1Liftthecoveropenlevertoopen thetopcover. 2Placetheribbonverticallyinto theribboncartridgeslot(thenew ribbonspindleintothefrontribbon cartridgeslot,andtheemptyribbon spindleintotherearribboncartridge slot).Tightentheribbon,andclosethe topcovertoitsoriginalposition. 1When the ribbon roller is mounted to the cartridge base, push it downtothebottomwithalittleforce. 2After installation, the ribbon film should be slightly tightened, withoutanynoskew. 27 DC-3300 User Manual v1.0 2.3 ReplacingtheCleaningRoller OneCleaningRollerisshippedwitheachRibboninapackage. IMPORTANT:Replacecleaningrollereachtimeyouchangetheribbon,toguaranteetheprint qualityandprotecttheprinthead. 1Liftthecoveropenlevertoopen thetopcover. 2Tear off the protective film on thecleaningroller. 3Placethebigendofthecleaning roller to the left (when facing the printer), while the small end to the right, and put it vertically into the slot, in front of the ribbon cartridge slot. 28 DC-3300 User Manual v1.0 2.4Printingcard AllkindsofWindowsapplicationshavedocumentprintingcapabilities(suchasMicrosoftOfficesuite MSWord,MSAccess,MSExcel,MSPowerPoint,andtheDASCOMselfdesignedcardeditingsoftware CardEditor). To understand the card layout, its format and print configuration, you are advised to refer to the followingexample. DascomSoftwareCardEditorisusedtosupportDASCOMcardprinters.Userscanquicklygenerateand editcontentthatneedstobeprinted.
(1) DoubleclickonCardEditoricontostarttheprogram. OntheCardEditorHomePage,youwillsee5buttons:
Clickabovebuttonsseparatelycancontroldifferentfunction:
Button1:New,usercancreateanewcard. Button2:Template,usercanchooseasuitablecardtemplate,theneditandmodifyit. Button3:Open,usercanopenthecardfilewhichfilenameextensionisCE. Button4:Wizard,usercanaddblackground,images,barcodeandtextwhencreatinganewcard. Button5:Quit,clickthisbuttontoquitCARDEDITOR. ViewtheCardEditorUserManualforacompleteunderstandingoffeaturesavailableinCardEditor. 29 DC-3300 User Manual v1.0
(2) Afterclicknewbutton,usercanchoosethecardtypehe/shewants.SelectCR80incard typeandselectLandscapeorPortraitdependingonthecarddirection.ThenclickOK.
(3) Click Template on the right side of the user interface, then user can see many default templatesasfollow:
30 DC-3300 User Manual v1.0
(4) Doubleclicksthemodelyouwanttoedit,whenyoufinishclicktheprintonthefilemenu.
(5) YoucanprintthecarddirectlybyclickingonthePrintbutton.
(6) If you want to modify the driver settings, such as card direction, single side or doublesided printing,cardmodificationorprocessing,youcanclick"AdvancedOption"tochangethedriver. AsforpopupprintSettings,andthenclick"ok"tosaveSettings.Thenclick"print". 31 DC-3300 User Manual v1.0 ThemainselectionsofthePrinterDriverareCard,Graphicsetting,Graphicsetting(reverse side),PrinterMode,PrintArea,OlayerSettingandMaintenance. CardTab CardSize AutomaticRibbonDetection PrintSide(Usercanchoosefront/reversesidetoprint.Printercanprinttheimageonthe cardreversesideandcanalsosplitthedifferentcoloroftheribbon.) PrintQuantity CardOrientation(PortraitorLandscape) Rotation(Rotate180printingonthefront/reverseside) 32 DC-3300 User Manual v1.0 GraphicsTab Colorsettings(Usercangetthepropercolorviasettings.Usercanalsoadjustthecolorbrightness, contrastandchroma.) Blacksettings(UsercanprintblackviaprintKcolororYMCsecondarycolorsandKcolor.Aswell as,usercanchoosemonochromeprinting,colorprinting,settheblackvalidareaandtheblack invalidarea.) 33 DC-3300 User Manual v1.0 Graphics(Back)Tab Colorsettings(Usercangetthepropercolorviasettings.Usercanalsoadjustthecolorbrightness, contrastandchroma.) Blacksettings(UsercanprintblackviaprintKcolororYMCsecondarycolorsandKcolor.Aswell as,usercanchoosemonochromeprinting,colorprinting,settheblackvalidareaandtheblack invalidarea.) 34 DC-3300 User Manual v1.0 PrintModeTab Standard Best Custom 35 DC-3300 User Manual v1.0 PrintAreaTab FrontSidePrintArea BackSidePrintArea 36 DC-3300 User Manual v1.0 OLayersettingTab OLayerarea OLayerFilePath Printableareacolor 37 DC-3300 User Manual v1.0 MaintenanceTab Printingtest(Printthetestcontent.) Printer information (User can check the printer DPI, the maximum printing area and minimum printingarea.) Printerparametersetting(Usercanreadthedetailedprinterparameter.) EnableStatusMonitor(DecidewhethertoshowthePrinterStatusMonitorornotduringprinting) ColorManagement(ProcessingoptimizationofColorcanmakethecolormoreconsistentwiththe colordisplayedbythesoftware.) 38 DC-3300 User Manual v1.0 2.5UpdatingFirmware Itsveryeasytoupdatethefirmware,butiftheinstallationoffirmwareisincorrect,theprinterwillbe damaged. Beforeupdating,pleasecontactDASCOMdealerforadviceontheimplementationoftheupgrade.In general,updatesarerequiredonlywhenaproblemorfailureisexplicitlyidentifiedinDASCOM. Todownloadtheupdate,pleasevisitWWW.DASCOM.COM Thestepstoupdatefirmware:
(1) SelectthecontrolpanelonthestartkeyinthelowerleftcorneroftheWindowstaskbar.
(2) Selectthedeviceandprinter,thendoubleclicks.
(3) Choosetheprinterpropertyontheprintermenu.
(4) Selectthetoolslabelandclicktheprintericon. 39 DC-3300 User Manual v1.0
(5) ClicktheBrowseicon,gotoandchoosetheupdatefirmware,choosewhichUpdateModethen clicktheUpdatebutton.Whentheupdateisfinished,clickExit.
(6) Aftertheupgrade,youcancreatethepersonalizationcardwiththisprinter. Do not interrupt the transmission between the computer to the printer duringthedownload.(Suchasswitchofftheprinterorcomputerpower, unplugthecable,etc.).Otherwise,printermightnotrestart.Incaseofsuch failure,pleasecontactDASCOMdealer. 40 DC-3300 User Manual v1.0 CHAPTER3NORMALMODEANDUSERMODE YoucanchangebetweenNormalandUserModeswhentheprinterisoperating. Thissectionoutlinesthedifferencesbetweenthesetwomodesandhowtoswitchfromonetothe other. 3.1NormalMode Normalmode:Afterstartup,theprintergoesintoNormalModeinwhichtheprintercanprintcards. Inthismode,afteryoupresstheKeyfor1second,theLCDdisplaystheunusedribbon indicated byaseriesof*marks.Each*represents20%remaining:
Ribbon Empty[*****]Full Inthismode,afteryoupresstheKeyfor1second,theLCDdisplaysthetemperatureoftheheater unitandprinthead:
HeaterTemp 43 PrintheadTemp 38 remaining The printer undergoes system diagnostic andinitialization. Cards fromapreviousirregularsessionwillbeejected. The commands. Theprinterisinaprintingsession. Theprinterisinanenergysavingstate. is awaiting host requests or printer printer in NormalModeMessageList:
Initialize Ready Printing PowerSaveMode 3.2UserMode UserModeallowschangingtheparametersandcheckingthestatus. StepstochangefromNormalModetoUserMode:
1) AfterLCDdisplays[READY],pressMenu/ExitKeyfor1secondthenreleaseit.TheLCD changesitsdisplayto[PrinterInfo.],whichistheentrymenuinUserMode:
Ready Menu/Exit Printer Info. Setup:
41 DC-3300 User Manual v1.0 2) Press Menu/ExitKeyfor3secondthenreleaseit.TheLCDshows[Choosemode].Press UserModeorServiceMode:
Keystoselect or Ready Menu/Exit Choose mode User Mode Choose mode Service Mode Evenwhentheprinterisinanerrorstate,youcanchangemodes. Continually press Menu/Exit Key until the LCD shows [Quit the Menu]. Then press SET Key to StepstoreturntoNormalModefromUserMode:
returntoNormalMode:
QuittheMenu Yes FunctionoffourkeysinUserMode:
Menu/ExitKey: back toitsparentmenu,i.e.onelevelupinthemenuhierarchy. SETKey:anaffirmativeresponsetothesecondlineintheLCD. Key: previous item. Key:nextitem. Movingbetweenmenusinthesamelevel:
Section3.3listsoutelevenmenusinthesamelevel,fromPrinterInfo,VersionInfo,... to ResetUserDefault.Consecutivelypressing keysscrollsthroughthevariousmenus.It doesntmaterwhicharrowkeyispressedsincethemenuslooparound.Butwhenthedesired Menuisdisplayed,presstheSETkey.
/
42 DC-3300 User Manual v1.0 Forexample:
Printer Info SET: >>
Version Info SET: >>
Printer Info SET: >>
Enteringasubmenu(godownonelevelinthemenuhierarchy) Sections3.3.1~3.3.11arethesubmenusassociatedwiththecorrespondingparentmenus listedinSection3.3. When SET: >> appears on the second line of the menu, pressing SET Key enters availablesubmenusorparametervalues.Below,therightmenuisthesubmenuoftheleftone. Printer Info SET: >>
Version Info SET Key Main Version SET: >>
Menu/Exit Key 1.0.10.0 Consecutively press Menu/Exit Key until the LCD shows [Quit the Menu]. Then press SETKeytoreturntoNormalMode:
Ready SET Key Quit the Menu?
Yes 43 DC-3300 User Manual v1.0 SETKeymustbepressedtosavethenewlychangedvalue. PressingMenu/ExitKeyorswitchingofftheprinterwillnotsaveanynewly changedvalue(s). 3.3Themajormenus PrinterInfo HeadInfo VersionInfo PrinterSetup CardSetup RibbonSetup ImageSetup InterfaceSetup Option Cleaning ResetUserDefault 3.3.1 Viewtheutilizationhistoryofthisprinterineachsubmenu:
SubmenusforPrinterInfo CardCount PrintCount RibbonRemainder PrinterS/N PrinterID Forqualityassuranceatthefactory,itisnecessarytorunvariousprinttests on the printer. A value of tens or more for Card Count is normal during manufacturingofyourprinter. 3.3.2 Viewtheprintheadinformationintwosubmenus:
SubmenusforHeadInfo PrintCount PrintheadS/N Record the new print head serial number after replacement; otherwise, failure to do soaffectsprint quality and voidsthewarrantyfor thisprint head. 3.3.3 Viewthelatestversion(s)inthisprinter:
SubmenusforVersionInfo FWVersion FPGAVersion BootVersion 44 DC-3300 User Manual v1.0 SubmenusforPrinterSetup 3.3.4 Viewandchangeoperationparameters:
Buzzer: OFF\ON PowerSaveMode:OFF\5~120 Language:Chinese\English\Japanese LCDContrast:128 LCDLight:ON\OFF Carddetection:OFF\ON(In"readytoprint"statetodetectwhethercardslotisempty) 3.3.5 Submenusforcardsetup Viewandchangecardproperties:
Cardtype:PVC/PET/PETG/PC Stdcardexit:FRONTSIDE\REARSIDE Errorcardexit:FRONTSIDE\REARSIDE If the printer is not configured with duplex option, the error cards are ejectedfromfrontslotbydefault. SubmenusforRibbonSetup 3.3.6 Viewandchangeribbon:
RibbonType:YMCK/YMCKK/ YMCKO /YMCKOK/ BLACK Ribbonnearend(%)% 0~100 When the unused amounts of ribbon reaches the values specified in Ribbonnearend(%),theLCDdisplayswarningmessages:CheckRibbon. 3.3.7 SubmenusforImageSetup Viewandmanagethecolorsettings:
YellowBalance:64 MagentaBalance:64 CyanBalance:64 BlackBalance:32 OPBalance:64 ColorBrightness:light/dark/customersetting 45 DC-3300 User Manual v1.0 3.3.8 SubmenusforInterfaceSetup Viewandchangetheinterfacesettings:
PrinterID:015 IPType:Static/DHCP IPAddress:192.168.0.12 SubnetMask:255.255.255.0 DefaultGateway:192.168.0.1 MACAddress:BC9DA5074F56 Timeouts(s):10 USBID:OFF/ON SubmenusforCleaning 3.3.9 ExecutethecleaningprocessfollowinginstructionsshownontheLCDdisplay 3.3.10 SubmenusforOption MagneticEncoder ICR/W1 ICR/W2 duplex 3.3.11 SubmenusforResetDefault ResetFactoryDefault 46 DC-3300 User Manual v1.0 CHATPER4CLEANING 4.1 CleaningwithaCleaningCard UsetheCleaningCardprovidedtocleantheCardTransportRollerifcardsdonotfeedsmoothly. Werecommendcleaningtherollersafterprinting250cards. Cleaning Cards can only be used once and cannot be reused. Use a new CleaningCardwiththeadhesivesidedowneverytimeyoucleantherollers. Donottouchtheplatenwithhands. 1 SwitchfromNormalModetoUserMode.Pressthe ortofindthe[Cleaning]. 2 PresstheSETKey,thesecondlinedisplaysNo.PresstheSETKeyandpress,the secondlinedisplaysYes,thenpresstheSETKey.Atthemoment,thesecondlinedisplays
[Removeribbon/sponge]. 3Openthetopcovertoremovetheribbon,thenclosethecover.[Cleaning,CleaningCard,Set Key]isdisplayed. 4Putthecleaningcardinthecardfeedingslot,andpresstheSETKeytostartcleaning. 5Aftercleaning,[Cleaning,Over,Putribbon/sponge]isdisplayed. 6Openthetopcovertoputintheribbon,thenclosethecover.[Cleaning,MenuKey,Exit]
isdisplayed. 7ExittheUserMode,[PushSetKey]isdisplayed. 8WhenuserpressestheSetKey,theprinterwillbeinitialized.Afterinitialization,theprinter cancontinueprinting. 4.2 Maintainingtheprinthead Useacleancottonswaborasoftclothtoremoveanyforeignmaterialaccumulatedontheprint head,suchasdust,stickydirt,etc. Afterlongtermprinting,itisparticularlyimportanttocleantheprintinghead,whichcan guaranteetheprintqualityandextendtheservicelifeoftheprintinghead. 47 DC-3300 User Manual v1.0 CHATPER5TROUBLESHOOTING 5.1 WarningMessagesandTroubleshooting This printer is designed for minimal user intervention. Occasionally, the LCD displays messages to adviseuserstotakecorrectiveactions. Afterclearinganerror,pressSETKeytoinitializetheprinterand[Ready]willbedisplayed. Warning/ErrorList Display Solution PushSetKey Feederempty CoverOpen Headheathigh TempDisorder CheckRibbon NoRibbon InvalidRibbon RibbonJam FeederCardJam PrinterCardJam is operating at the specified PushtheSETKeyonce. Cardcassetteisempty.Refillcardstothefeeder.Press SETKeytoresumeprinting. Closethefrontcovertightly. Whenprintheadtemperatureistoohigh,theprinter willstopprintinguntilthetemperaturedrops. Ensure the printer ambienttemperature.Then restarttheprinter. Cause: The unused ribbon reached the levels set in RibbonNearEnd. Action: Beware if unused ribbon is sufficient for your printjob. Donotturnoffpower.RefertoSection2.2toreplacea new ribbon. Press SET Key to clear this warning and the printer resumes the previous printing after initialization. ProbableCause:Unrecognizedribbon. Action:Donotturnoffpower.RefertoSection2.2to reload the ribbon if ribbon is skewed. Or, check if ribbon type is YMCK/YMCKK. Press SET Key to clear this warning and the printer will resume previous printingafterinitialization. ProbableCause:Ribbonwindingproblem. Action:Donotturnoffpower.RefertoSection2.2to reloadtheribbon.PressSETKeytoclearthiswarning and the printer will resume previous printing after initialization. Pressing SET Key as LCD display shown may eject jammedcardafterinitialization. Ifthefaultisnotclearedafter lever, turntherollers manuallytoclearjammedcard. Donotturnoffpower.Openthefrontcover.Turnthe rollers to clear jammed card. Close the front cover. PressSETKeytoclearthiswarningandtheprinterwill resumepreviousprintingafterinitialization. 48 DC-3300 User Manual v1.0 Check if genuine ribbon is used. Next, check if the ribbon has an RFID ring. Press SET Key as the LCD showntoinitializetheprinter. Check if genuine ribbon is used. Next, check if the ribbon has an RFID ring. Press SET Key as the LCD showntoinitializetheprinter. RFID_AUTH_ERR OR CallSupport Contact your resellers service support team if you find errors not listed above.PleaseinformErrorCodedisplayedonthelowerrightoftheLCD. 5.2 ValuableHelpfromYouForTroubleshooting Helpusidentifythefollowingforustoresolveyourproblem(s):
Theversionnumberofthesoftwareinstalled. YoucanconfirmtheversionnumberofdriverinstalledinyourMicrosoftWindowsPCasfollow steps:
1 PressthestartbuttoninthelowerleftcorneroftheWindowstaskbartoselecttheprinterandfax. 2 Selecttheprinter,doubleclicks. 3 Selecttheprintingpreferencesontheprintermenu. 4 TurntothecardTAB,thenclicktheversion. 49 DC-3300 User Manual v1.0 5.3 Troubleshooting Do not attempt to use any tool to fix any problem. This may cause serious damage to the printer. 5.3.1 Noprintout?
FaultsRelatedtoPrinting Checktheprinterdriver CheckcompatibleprinterdriverforMicrosoftWindows. CheckifthisprinteristhedefaultdriverinMicrosoftWindows. Checkifpowerisconnectedtotheprinter. Checkiftheprinterisconnectedcorrectlytopower. CheckiftheLCDdisplayshows:READY. Confirmpoweraccessoriesprovidedforthisprinterarecorrectlyinstalled. ChecktheUSBcable CheckiftheUSBcableisconnectedtoyourprinterandyourhost. Checktheribbon Check if the ribbon is properly installed. Check if associated parts are locked in properly. Checkcardjam Checkifanycardremainsintransportarea.Checkifanycardjam. 6 Printthetestcard Youcanrealizethereversestepsrefertothissection. 50 DC-3300 User Manual v1.0 Blankcardejected?
Checktheribbon Checkifribbonrunoutorisdamaged.Replacethemifnecessary. Checkifprintheadisdamaged.Printtestpattern. If failed to print the test pattern, contact local reseller for support, or visit website http://www.dascom.com. Istheprintingqualitydissatisfactory?
ProbableCause DirtyCardSurface CorrectiveActions Checkthatcardsurfacesarecleananddust free. Usenew,cleancards. Cleanthetransportrollers Checktheproperinstallationoftheribbon. Checkifribbonisfoldedup. Pleasecontactlocalreseller. Checktheproperinstallationoftheribbon. Checkifribbonisfoldedup. CleaningRoller Ribbonnotproperly installed Dirty or defective print head Improper installation ribbon Ribbon synchronized not Open and close synchronizetheribbon. the front cover to Dirty printer cleaningrollers or Cleantheprinter. Nongenuinecards Check if your cards meet specifications. Recommend that you purchase cards from Dascomauthorizedreseller. If the problem persists, please contact yourDascomreseller. Faults DefectiveSpots WhiteLine VagueorLightImage BlankCards Improperribbon installation Check that print ribbon is installed properly. 51 DC-3300 User Manual v1.0 Incompleteprintout?
Checkmanualsettings Checkcardsoftwaredesignlayoutmatchescarddimensions. Checkthelandscape/portraitorientationinthedriver. Checkinterfacecable Ifthetextisprintedinstrangecolors,usetheUSBcablesuppliedwiththe printer. Check secure and proper connection between printer and your computer. Tryanothercable. Checkiftheprinterisclean SeeSection2.3toclean/replacecleaningrollers. Checkifcardsareclean Takeprecautionstokeepscardsfreefromdustandcontamination. Checkribbon Checkifribbonisinstalledproperly.Checkthattheribbonisrunningsmoothly. Checkprinthead Ifastraightwhiteline(s)travelsacrossthelengthofyourcard,theprintheadmaybe dirtyordefective.Iftheproblempersistsaftercleaning,pleasecontactyourDascom reseller. ClearJammedCard Donotturnoffthepower.Theprintjobwillbelost. Donotattempttouseanytool(screwdriverorsharpobject)toremoveajammedcard. Sharp objects may damage the rollers and heating rollers. Damages caused by such actionmayvoidthewarranty 5.3.2 Toreducethechanceofcardjamming SeeSection2.1.3tosetthepropercardthicknessdial
. Usecardswiththicknessspecifiedinthe specifications. Checkthatcardsarenotbent. 52 DC-3300 User Manual v1.0 Beforeputtingthecardstothecardcassette,shufflethecardsbyholdingtheoutside edgestopreventstickingcards. Totakeoutjammedcard Whencardjamoccurs,theLCDdisplayprompts"PrinterCardJam,pressSETKey".ThePrinter willinitializetoejectthecard.Ifthecardstillcannotbeejected,powerofftheprinterandturn theknob. 5.3.3 The print head is a heating element and directly affects print quality. A dirty or dusty environmentseriouslyaffectsitslifeandcancausedamagetotheprinthead. ChangethePrintHead ConsultyourDascomresellerifprintheadreplacementisnecessary. TomeetDASCOMswarrantypolicyforprintheadreplacement,youmust:
UseDascomapprovedconsumables,includingcards,ribbonsandserviceparts. Maintainregularcleaningandmaintenanceoftheprinter. Installtheprinterinadustfreeenvironmentasdetailedinthespecifications Usegoodwellconditionedcards:clean,withoutdeteriorationcausingheaddamage. 5.4 Technicalsupport Ifyouhavetroubleconfiguringandusingaprinter,readthismanualcarefully. Ifyoustillcan'tsolvetheproblem,youcangetdetailedinformationandhelpviatheDASCOM partnernetwork. 5.4.1 DASCOMpartnernetwork Ifyouhaveanyproblemcantbesolved,pleasecontacttheDASCOMdealer.Ifyoudontknow anyDASCOMdealer,pleasevisitWWW.DASCOM.COMtotellusyourproblems. DASCOMwillinformyouofthedetailedcontactofyourlocalDASCOMdealer.Whenyoucallthe DASCOMdealer,youmustprovidetheinformationasfollowing:
1 Theprintermodelandserialnumber. 2 Thecurrentconfigurationandoperatingsystem. 3 Adescriptionofwhathappened. 4 Adescriptionofthestepstakentoaddressthisproblem. In addition, to help answer your questions around the clock, WWW.DASCOM.COM provides a varietyofexplanationsforthedailyuseofprinters. 53 DC-3300 User Manual v1.0 5.4.2 Moreinformation If additional can visit DASCOM website WWW.DASCOM.COM, and find information about the use and troubleshooting of DASCOM printersinthedriverandsupportsection. technical assistance required, you is Youcandownloadthelatestversionoffirmware,printdriverandusemanual,DASCOMprinter usageandmaintenancerelatedvideo,andFAQ(FAQ)section. 54 DC-3300 User Manual v1.0 CHAPTER6SPECIFICATION Model Printing system Function DC3300 Directthermalprinting Singlesidedprinting, edgetoedgeprinting, doublesidedprinting Resolution 3001200DPI Card thickness Cardtype Printtones Ribbon Printspeed Security feature Connection Option Supported OS 0.25~1.27mm PVC,ABS,PET,PETG 85.6mm53.98mm(ISO ID1/CR80) Inputtones:RGB,256tones/color,K2tones Outputtones:YMC,256tones/color,K2tones YMCKRibbon YMCKKRibbon YMCKORibbon YMCKOKRibbon BLACKRibbon Singlesided,colour(YMCKO):220cards/hour Monochromatic(K):1000cards/hour Doublesided,colour(YMCKOK):165cards/hour RibbonencryptionRFID USB(1.0,1.1,2.0) Ethernet10/100BaseT USBHUB Duplex, magnetic stripe card, contact smart card, contactlesssmartcard,bigcardcassettefor200pieces cards,CardEditorsoftware Cleaningcard Cleaningstick WindowsXP/Vista/7/8/10,32&64bitOS Powersource AC100~240V,50/60Hz Dimension
(mm) 450216234(withoutautoduplex) 550216234(withautoduplex) 55 DC-3300 User Manual v1.0 Weight 7KG Card feeding capacity Card feeding system Cardejecting Operation panel Operating environment Storage environment AutomaticfeedfromCardCassette:
100piecesof0.76mmthicknesscards
(Option:bigcardcassettefor200piecescards) Manualfeed:singlepiece 30piecesof0.76mmthicknesscards AutomaticfeedfromCardCassette Manualfeed(singlepiece) Frontin,frontout;Frontin,rearout LCD+button Temperature:1530 Humidity:3595%RH Temperature:545 Humidity:3596%RH 56 AppendixIOPTIONS 1ContactlessCardReader The contactless card reader is installed inside the printer. When loading contactless cards or takingoutcontactlesscards,itisnecessarytoremovetheprintercase. Please contact the aftersales service center to implement the operation by professional personnel. 1Switchofftheprinter.Removetheprintercaseasshownbelow. 57 2Turnovertheprinter,andthepositionofthecardreaderisshownbelow. 3Pushtheslotcoverinthedirectionindicatedbythearrowasshownbelow.Whenyouhear aclicksound,turnuptheslotcover. 4Placethecardintothecorrespondingpositionoftheslot,closetheslotcoverandpushitin thedirectionindictedbythearrowasshownbelow.Whenyouhearaclicksound,thecardis installedproperly. 58 2. Duplex(factoryoption) Usingduplexoption,theprintercanrealizethedoublesidedprintingfeature. Byfactorydefaults,theprinteroutputscorrectlyprintedcardstothefrontslotandrejected wrongly printed cards to the rear slot, respectively. However, these two slots are interchangeableforyourpreference.Itcanbesetinthecardsetupofthemenuunderuser mode. Theduplexhasbeeninstalledproperlybeforeshipment,itisthefactoryoption.Ifitisdamaged, pleasecontacttheaftersalesservicecenter,askingfortheprofessionalrepair. Sideviewoftheprinterwiththeduplexoption Sideviewoftheduplexoption 59 AppendixIIFCCSTATEMENT 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the followingtwoconditions:
i. Thisdevicemaynotcauseharmfulinterference. ii. Thisdevicemustacceptanyinterferencereceived,includinginterferencethat maycauseundesiredoperation. 2. Changes or modifications not expressly approved by the party responsible for compliancecouldvoidtheuser'sauthoritytooperatetheequipment. ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClass Bdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesigned to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with Dascom instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interferencebyoneormoreofthefollowingmeasures:
Reorientateorrelocatethereceivingantenna. Connect the equipment into an electrical outlet on a circuit different from Increasetheseparationbetweentheequipment(printer)andreceiver. thattowhichthereceiverisconnected. Consultyourdealeroranexperiencedradio/TVtechnicianforhelp. 60 AppendixIIIDASCOMEPRESENTATIVES SINGAPORE(ASIAPACIFIC) DASCOMAPPteLtd 2JurongEastStreet21
#0542,IMMBuilding Singapore609601 Phone:+6567608833 Fax:+6567601066 www.dascom.com UNITEDKINGDOM DASCOMGBLtd HartHouse,PriestleyRoad Basingstoke,Hampshire RG249PU,England Phone:+44(0)1256355130 Fax:+44(0)1256481400 www.dascom.com CHINA JiangmenDascomComputerPeripherals Co.,Ltd. No.399,JinxingRoad,JianghaiDistrict, JiangmenCity,GuangdongProvince, P.R.China www.dascom.com GERMANY DASCOMEuropeGmbH Heuweg3 D89079Ulm Deutschland Phone:+49(0)73120750 Fax:+49(0)7312075100 www.dascom.com AMERICAS DASCOMAmericasLLC 34LakeviewCourt, Verona,VA24482 USA Phone:+1(877)4341377 Fax:+1(540)2427221 www.dascom.com FRANCE DASCOMEuropeGmbH 117AvenueVictorHugo 92100BoulogneBillancourt France Phone:+33(1)73025198 www.dascom.com Allrightsreserved.Translations,reprintingorcopyingbyanymeansofthismanualcompleteor in part or in any different form requires our explicit approval. We reserve the right to make changes to this manual without notice. All care has been taken to ensure accuracy of informationcontainedinthismanual.However,wecannotacceptresponsibilityforanyerrorsor damagesresultingfromerrorsorinaccuraciesofinformationherein. 2019DASCOM 61
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2019-04-09 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2019-04-09
|
||||
1 | Applicant's complete, legal business name |
Jiangmen Dascom Computer Peripherals Co.,Ltd.
|
||||
1 | FCC Registration Number (FRN) |
0021247903
|
||||
1 | Physical Address |
No 399,Jin Xing Road,Jiang Hai District
|
||||
1 |
Jiangmen City Guang Dong Province, N/A
|
|||||
1 |
China
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
a******@compliancetesting.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
Z7O
|
||||
1 | Equipment Product Code |
DC3300
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
Y******** H****
|
||||
1 | Title |
Manager
|
||||
1 | Telephone Number |
0750-********
|
||||
1 | Fax Number |
0750-********
|
||||
1 |
1******@qq.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | card printer | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Shenzhen BALUN Technology Co., Ltd.
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1 | Name |
H**** Q****
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1 | Telephone Number |
086-7********
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1 |
q******@baluntek.com
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Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
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Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC