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User Manual | Users Manual | 579.62 KiB | June 09 2017 | |||
1 | Cover Letter(s) | June 09 2017 | ||||||
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1 | Cover Letter(s) | June 09 2017 | ||||||
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1 | Cover Letter(s) | June 09 2017 | ||||||
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1 | ID Label/Location Info | June 09 2017 | ||||||
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1 | Test Setup Photos | June 09 2017 |
1 | User Manual | Users Manual | 579.62 KiB | June 09 2017 |
DP3 330 Ser Ope ies rators sManu ual D DP-3 mal Th herm 330 Pri DASC pe GmbH COM Europ Heuweg 3 lm 89168 Ul German y m.com www.dascom w nte r 925b 3799 This device fulfills the European standards requirements by complying with the Directive relating to electromagnetic compatibility and relating to low-voltage electrical equipment. Furthermore it fulfills the requirements for RoHS and R&TTE if applicable. Conformity with the above mentioned Directives is indicated by the CE symbol attached to the device. Note: Conformity may be affected by:
- using interface cables not complying with the specifications
- non-observance of important instructions in the operators manual
- installing components not approved for this device by the manufacturer
- unauthorized manipulation Dieses Gert erfllt die Anforderungen der Europischen Normen durch Einhaltung der Richtlinien bezglich der Elektromagnetischen Vertrglichkeit sowie bezglich Elektrischer Betriebsmittel mit Niederspannung. Des Weiteren werden die Anforderungen bezglich RoHS und falls anwendbar R&TTE erfllt. Die Konformitt zu den oben angefhrten Richtlinien ist durch das am Gert angebrachte CE-Zeichen gekennzeichnet. Hinweis: Die Konformitt kann beeinflusst werden durch:
- Benutzung von nicht spezifizierten Schnittstellen
- Nichtbeachtung wichtiger Hinweise der Bedienungsanleitung
- Ersetzen von Bauteilen, die nicht vom Hersteller fr dieses Gert freigegeben wurden
- Eingriffe durch Unbefugte FCC Part 15 Class B 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation. 2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Re-orientate or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Canadian Department of Communications Radio Interference Statement i www.dascom.com ThisdevicecomplieswithIndustryCanadalicenseexemptRSSstandard(s).Operationissubjecttothefollowingtwo conditions:1)thisdevicemaynotcauseinterference;2)thisdevicemustacceptanyinterference,including interferencethatmaycauseundesiredoperationofthedevice.UnderIndustryCanadaregulations,thisradio transmittermayonlyoperateusinganantennaofatypeandmaximum(orlesser)gainapprovedforthetransmitter byIndustryCanada.Toreducepotentialradiointerferencetootherusers,theantennatypeanditsgainshouldbe sochosenthattheequivalentisotropicallyradiatedpower(e.i.r.p.)isnotmorethanthatnecessaryforsuccessful communication.MaximumpoweroutputplusmaximumantennagainoftheEUTis:4.5W/m2,Limitis10Wm2. LeprsentappareilestconformeauxCNRd'IndustrieCanadaapplicablesauxappareilsradioexemptsdelicence. L'exploitationestautoriseauxdeuxconditionssuivantes:(1)l'appareilnedoitpasproduiredebrouillage,et(2) l'utilisateurdel'appareildoitacceptertoutbrouillageradiolectriquesubi,mmesilebrouillageestsusceptibled'en compromettrelefonctionnement.Conformmentlarglementationd'IndustrieCanada,leprsentmetteurradio peutfonctionneravecuneantenned'untypeetd'ungainmaximal(ouinfrieur)approuvpourl'metteurpar IndustrieCanada. Danslebutderduirelesrisquesdebrouillageradiolectriquel'intentiondesautresutilisateurs,ilfautchoisirle typed'antenneetsongaindesortequelapuissanceisotroperayonnequivalente(p.i.r.e.)nedpassepas l'intensitncessairel'tablissementd'unecommunicationsatisfaisante.Lapuissancedesortiemaximaleplusgain d'antennemaximalduEUTest:4.5W/m2Limiteest10W/m2 Battery Disposal Only disposes of used batteries according instructions and/or your local regulations. Acknowledgments:
DASCOM is a registered trademark of DASCOM Europe GmbH Zebra, CPCL and ZPL are registered trademarks of Zebra Technologies Wi-Fi is a registered trademark of the Wi-Fi Alliance Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners. 2015 by DASCOM Europe GmbH, Ulm, Germany. All rights reserved. Read all set up and operating instructions before proceeding with operation. Do not operate in an enclosure unless properly ventilated. Do not operate near a heat source. ii www.dascom.com Lesen Sie vor der Inbetriebnahme die Aufbau- und Bedienungsanleitung Betreiben Sie den Drucker nicht in einem kleinen, geschlossenen Raum, es sei denn dieser wird ordnungsgem belftet. Nehmen Sie den Drucker nicht in der Nhe einer Wrmequelle in Betrieb No user-serviceable parts inside. Refer service or repairs to a qualified service professional. Use of genuine DASCOM replacement parts is required to warrant proper, safe operation. Any alteration or modification of this device voids the user warranty and may make the product unsafe to operate. The print head and motors get hot during use. Wait until they cool before touching them. Make certain the printer is disconnected from AC power before removing any covers or performing any required cleaning or maintenance. Connecting this printer to an ungrounded receptacle can result in electrical shock. Never place the printer near inflammable or explosive substances. Do not operate near liquid or spill liquid into the printer at any time. Enthlt keine Teile, die vom Bediener instandgesetzt werden knnen. Bitte wenden Sie sich bei Instandsetzung oder Reparatur an qualifiziertes Kundendienstpersonal. Die Verwendung von echten DASCOM Ersatzteilen ist notwendig, um ordnungsgemen, sicheren Betrieb zu gewhrleisten. nderungen oder Modifikationen dieses Gerts machen die Garantie ungltig und knnen den sicheren Betrieb des Produkts gefhrden. Whrend des Druckens werden Druckerkopf und Motoren hei. Warten Sie, bis sich die Teile abgekhlt haben, bevor Sie sie berhren. Vergewissern Sie sich, dass der Drucker nicht mehr an die Stromquelle angeschlossen ist, bevor Sie Abdeckungen abnehmen oder das Gert reinigen bzw. warten. Schlieen Sie diesen Drucker nicht an eine ungeerdete Steckdose an; dies kann zum Elektroschock fhren. Setzen Sie den Drucker niemals in die Nhe von feuer- oder explosionsgefhrlichen Stoffen. Betreiben Sie den Drucker nicht in der Nhe von Flssigkeiten und lassen Sie keine Flssigkeiten in den Drucker gelangen. Specifications are subject to change without notice. DASCOM Representatives:
Germany :
UK:
France:
Singapore (AP): DASCOM AP Pte Ltd, 21 Bukit Batok Crescent, #29-81, WCEGA Tower, 658065, Phone: +65 6760 8833 Americas:
China:
Dascom Americas Corp, 34 Lakeview Court, Verona, VA 24482, USA, Phone: +1 (877) 434 1377 Jiangmen Dascom Computer Periphals Co., Ltd, No.399, jinxing Road, Jianghai District Jiangmen DASCOM Europe GmbH, Heuweg 3, D-89079 Ulm, Phone: +49 (0) 731 2075 0 DASCOM GB Ltd, Hart House, Priestley Road, Basingstoke, Hampshire, RG24 9PU, Phone: +44 (0) 1256 481481 DASCOM Europe GmbH, 117 Avenue Victor Hugo 92100 Boulogne-Billancourt, Phone: +33 (1)73 02 51 98 iii www.dascom.com Table of Contents Introduction.................................................................................................................................................. 2 Printer Features ........................................................................................................................................... 3 Quick Start Instructions .............................................................................................................................. 4 A. Paper Load ........................................................................................................................................ 4 B. Printer Installation .............................................................................................................................. 5 C. Battery Installation ............................................................................................................................. 5 D. Charge Battery ................................................................................................................................... 6 E. Power On ........................................................................................................................................... 6 F. Control Panel ..................................................................................................................................... 7 G. Performing a Printer Self-Test ........................................................................................................... 7 Configuration ............................................................................................................................................... 8 A. Install Config Tool .............................................................................................................................. 8 B. Configuration Setup ........................................................................................................................... 9 Integrating the Printer into your Business Applications ...................................................................... 11 A. Windows Desktop Computers ......................................................................................................... 11 Print Drivers ............................................................................................................................................. 11 I. USB ............................................................................................................................................. 11 II. Wi-Fi ............................................................................................................................................ 11 B. Windows Tablets and Smartphones ................................................................................................ 12 C. Android Tablets & Smart phones ..................................................................................................... 12 I. Wi- Fi ........................................................................................................................................... 12 D. Apple Tablets & Smartphones ..................................................................................................... 12 I. Wi-Fi ............................................................................................................................................ 12 Media .......................................................................................................................................................... 13 A. Standard Media ................................................................................................................................ 13 B. Black Mark Media Position ............................................................................................................... 13 Maintenance and Troubleshooting .......................................................................................................... 14 A. Cleaning ........................................................................................................................................... 14 B. Battery Care ..................................................................................................................................... 14 I. Getting the Maximum Battery Life ............................................................................................... 14 II. Charging the Battery ................................................................................................................... 14 III. Additional Battery and Safety Information .................................................................................. 15 IV. Testing the Power Adapter and Battery ...................................................................................... 15 C. Troubleshooting ............................................................................................................................... 16 I. General Error Conditions ............................................................................................................ 16 II. Fault Description and Resolution ................................................................................................ 16 D. Obtaining Service ............................................................................................................................. 17 APPENDIX .................................................................................................................................................. 18 A. Appendix A DP-330 Printer Specifications ................................................................................... 18 B. Appendix B DP-330L Printer Specifications ................................................................................. 19 Glossary of Terms ..................................................................................................................................... 20 Index ........................................................................................................................................................... 22 1 www.dascom.com Introduction Thank you for purchasing the Tally Dascom DP-330 Series mobile thermal printer also referred to in this manual as the DP-330 (for Receipt) or DP-330L (for Label). The DP-330 series prints on special thermal media supplied in roll form up to 80 mm wide. All models are equipped with a USB port which supports cabled communications. All models support an optional internal Wi-Fi interface. Complete specifications may be found in Appendix A DP-330 Printer Specifications and Appendix B DP-330L Printer Specifications. The remainder of this manual focuses on preparing the printer for initial use and performing tasks that will be encountered during daily use. Maintenance and Troubleshooting describes how to maintain the printer for optimal performance and has information on how to diagnose any problems that may occur. 2 www.dascom.com Printer Features Your DP-330 features:
IP54 rated for water and dust resistance... plus rated for repeated 6-foot drops to concrete Easy-to-read control face and simple drop-in paper loading Quickly prints a wide variety of tickets, receipts, and labels (330L) Print speeds up to 4 ips Extensive fonts, character sets, bar codes and graphic capabilities Printer configuration is quick and easy with a setup tool The latest in battery technology provides for full-shift printing in all modes Compatible with Windows, Windows Mobile, Apple iOS, and Android Emulations that allow the printer to be a drop-in replacement for nearly any mobile printer For detailed specifications reference Appendix A DP-330 Printer Specifications and Appendix B DP-330L Specifications. 3 www.dascom.com Quick Start Instructions A. Paper Load 4 www.dascom.com B. Printer Installation You could put the printer on desktop, carry with your hand or carry it with the should strap (option) 1) Desktop Installation Theprintermustbeinstalledhorizontally.Placetheprinteronasolid,flat,stablesurface;ensurethe printerisplacedinastablepositionandthereiseasyaccessforuserstothecontrolpanelandroll paperholder.Alsoensurethereisenoughspaceforsufficientventilationandfortheprintout. 2) Hans Strap Installation The hand strap provides the user with a convenient and secure method of carrying the printer. To attach the hand strap to the printer:
Insert the end of the strap through the cut out on the front of the printer. Loop the end of the strap back around the cut out and secure it over. Repeat this process for the opposite end of the strap. 3) Shoulder Strap Installation If your printer is equipped with the shoulder strap option. Insert each end of the shoulder strap into the cut-outs in each top corner of the printer and secure the looped end over the button on the end of the strap to fasten. Hold the buckle and pull the strap as shown below until you achieve the desired length. C. Battery Installation 5 www.dascom.com D. Charge Battery Uncover the printer ports and plug in your AC power adapter to the Power port (must be a DASCOM-
supplied accessory). The yellow LED will show solid ON while the printer battery is charging. E. Power On Depress the Power button on the control panel. The green LED and the red LED will both be lit while the printer is going through its startup sequence (about 10 seconds). The red LED will go off, leaving the green LED on to indicate the printer is ready to print. 6 www.dascom.com Off Off Off Off On (Red) On (Orange) Flashing (Red) On (Green) On (Green) On (Red) On (Green) Off Buzzer buzz every 2 seconds
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F. Control Panel Control Panel Power Button Paper Feed Button Indication Data in Buffer No Data in Buffer Ready Setup Mode Paper End/Lid Open Power Up Power Down Toggle IP over USB on/off Advance paper Print Setup Report Enter Configuration Mode Press & Release Press & Hold Press twice Press once Press & Hold for 3 seconds Press & Hold & Turn on the printer Battery
(Yellow) Alert (Green/
Red/Orange) Power (Green/
Red/Orange) Flashing (Green) On (Green) Refer to buffer status On (Orange) Refer to buffer status On (Red) On (Red) Media on the peeler Black Mark/Label positioning error Print head over heat Print head over cold EEPROM Error Cannot read battery volume Power save mode Download mode Downloading G. Performing a Printer Self-Test On (Green) Refer to buffer status According to actual volume Off Off Flashing (Green-Red) Flashing (Orange) With power on, press the paper feed button for three seconds. 7 www.dascom.com Configuration Configuration of the DP-330 printer is done through a configuration tool downloaded from the website
(www.dascom.com). This allows you to configure the printer from any windows computer and is compatible with your DP-330 communication capabilities. A. Install Config Tool 1. Double click the config tool software. Click Next to continue. 2. Select installation folder, and click Next to continue. 8 www.dascom.com 3. Click next to continue and complete installation. B. Configuration Setup 1. Turn the printer ON. 2. Make sure you installed the latest configuration tool. 3. Connect a USB cable between the printer and a PC. 4. Open the configuration tool on the desktop. You could change the settings. Units Select between inches or millimeters. Default setting is inches. Max Paper Speed Possible values: 1.0 to 5.5 ips, Default = 5.0 When using labels or heavy paper stock, you may need to decrease the paper speed to prevent paper jam errors. Mark Seeking Possible values: Off, Front, Rear, Gap. Default= Off (Note: Rear and Gap apply to 530L models only) Set the value when using regular or label media with appropriate characteristics. To align the printed image to the media, the printer will use the indicator according to the user choice here. Front Paper Sensor Threshold Possible values 0-100%. Default value is 75%
When using paper with a black on the front adjust this setting to insure the paper stops at the black mark. If the printer is not detecting black marks reliably, set the Mark Sensitivity to a lower value. 9 www.dascom.com If the printer is detecting false check paper conditions, set the Mark Sensitivity to a higher value. If the printer is detecting black marks where none exist, set the Mark Sensitivity to a higher value. Rear Paper Sensor Threshold (DP-330L models only) Possible values 0-100%. Default value is 75%
When using paper with a Black on the back adjust this setting to ensure the paper stops at the Black Mark. If the printer is not detecting Black Marks reliably, set the Mark Sensitivity to a lower value. If the printer is detecting false Check Paper conditions, set the Mark Sensitivity to a higher value. If the printer is detecting Black Marks where none exist, set the Mark Sensitivity to a higher value. Gap Paper Sensor Threshold (DP-330L models only) Possible values 0-100%. Default value is 75%
When using labels without a Black Mark, adjust this setting to insure the label stops at the gap in between labels. If the printer is not detecting gaps between labels reliably, set the Gap Sensitivity to a higher value. If the printer is detecting gaps where none exist, set the Gap Sensitivity to a lower value. Backup Distance Before Printing Used with Mark Seek. User defined. This is the distance the printer will pull in the paper before starting to print. Max Mark Search Distance Used with Mark Seek. User defined. This is the distance the printer will advance paper to seek the mark before displaying a Paper Out condition. Stop Distance after Mark Use with Mark Seeking. User defined. This is the distance the printer will advance the paper after the mark is detected. Left Margin Setting this value will tell the printer how far from the left edge of the paper to start the print job. Contrast Possible values 0 10. Default value is 5 The lower the value the lighter the print. The higher the value the darker the print. Paper Energy Values This is a locked value. These settings are supplied by the paper manufacturer. The default settings cover most grades of paper. If you are using non-standard paper consult the paper manufacturer for recommended settings. 10 www.dascom.com Integrating the Printer into your Business Applications Step by Step Creating a Link from Host to Printer A. Windows Desktop Computers Print Drivers You may download the appropriate Windows driver from our website. Install the printer driver by the standard method for your version of Windows. I. USB a) Install the printer driver onto your hostbefore connecting the printer. Follow prompts displayed during installation. b) Plug the printer into a USB port on your host system using a mini-USB cable. c) The printer will appear in the Unspecified devices section. Right click on the icon. d) In the popup window, select the Hardware tab. Note the USB port number displayed. e) Using the Add Printer wizard, install the printer using the driver file obtained from DASCOM and the USB port number noted above. f) After the printer driver installs, the printer will appear as Dascom 3-inch printer under the Printers and Faxes heading of your Windows Devices and Printers screen. II. Wi-Fi Note: The following instructions are fundamentally the same for an Infrastructure or Wi-Fi Direct (peer to peer) setup. They also assume that you have already configured your Wi-Fi interface via the DP-
330 printer web page (see the section on Configuration). a) Perform a configuration printout to verify the printer Wi-Fi setup and to record the IP address assigned and the Port number. b) Install the printer as a local printer using the USB instructions above. c) In the Devices and Printers screen, right click the printer icon representing your mobile printer. d) Under Printer Properties, select the Ports tab, then select Add a Port e) In the new dialog box which appears, select Standard TCP/IP ports; this will open the Standard TCP/IP Printer Port wizard. f) Follow the on-screen prompts in this wizard. Youll use the IP address recorded above to set up the port. In the same screen you can also name the port something familiar and relevant, and this will appear as the name of the printer to the user. g) After the port is detected, it will be displayed as a generic network card accept this by clicking Next / Finish. h) After you are finished adding the port, Windows will report it as a Standard TCP/IP port;
click OK to accept this. i) Close the Printer Port window. j) Now in the Printer Properties dialog box your IP address (or the familiar name you assigned above) will appear in the list of ports available. Select it to configure the port. 11 www.dascom.com k) Windows defaults standard TCP/IP ports to port number 9100. The DP-330 Wi-Fi port number is internally set to 8023. Change the port number to 8023 in the Windows screen and click OK. l) Click Apply in the Printer Properties box. m) Your DP-330 printer driver should now be properly coupled to the Wi-Fi parameters you have chosen. B. Windows Tablets and Smartphones This feature and/or specific directions for use were not available as of this printing. C. Android Tablets & Smart phones I. Wi- Fi This feature and/or specific directions for use were not available as of this printing. D. Apple Tablets & Smartphones I. Wi-Fi This feature and/or specific directions for use were not available as of this printing. www.dascom.com 12 Media A. Standard Media DASCOM offers a variety of media types. You may contact your DASCOM sales representative for a complete and up to date description of our consumables and accessory products. B. Black Mark Media Position For automatic ticket printing, the Black Mark should be positioned as shown in the figure below. When using Mark Sensing mode (see Configuration, earlier in this document), DP-330 printers will automatically position the output for tear-off and printing following a Form Feed command or by pressing the Paper Feed button. For non-automatic paper positioning, refer to the Integrators Guide for sensing and positioning commands. 13 www.dascom.com Maintenance and Troubleshooting A. Cleaning In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in the printout. For optimum performance and life, you should clean the Print Head and Platen Roller whenever you load new paper. To clean the printer areas as described below, use a Thermal Head Cleaning Pen and MCR Cleaning Card available from DASCOM, or you may use cotton swabs moistened with isopropyl alcohol. Turn the printer off. Open the Paper Door and remove the paper. Using a Thermal Head Cleaning Pen, clean the white ceramic surface on the Print Head. Caution: Do not use sharp objects to clean the print head. This may damage the printer and require service. Such damage is not covered under warranty. Clean the Black Mark Sensor below the print head. Clean the Tear Bar. Clean the Platen Roller. Turn the Platen Roller with your finger to clean the entire surface. If a Magnetic Card Reader is installed, pass and MCR Cleaning Card through the MCR slot to clean the head. You may also experience a buildup of paper dust in the printer. This may be removed using a can of compressed air or by vacuuming. To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild detergent. B. Battery Care I. Getting the Maximum Battery Life New batteries are shipped in an uncharged state and must be charged for at least 4 hours prior to the first use. Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles. II. Charging the Battery 14 Plug the power adapter into a power source appropriate for the adapter being used. Plug the power adapter into the power connector on the side of the printer. The printers battery charging circuitry will analyze the condition of the battery and begin charging it if necessary. If the battery is not fully charged, charging will begin and the Battery Indicator will illuminate. When the battery is fully charged, the Battery Indicator will turn off. Charging may take up to 8 hours (4 hours with external desktop charger accessory) depending on the condition of the battery. The printer may be used while the battery is charging, but this will extend the time required to fully charge the battery. www.dascom.com The power adapter may remain connected to the printer to keep the battery fully charged and will not cause damage to the printer or battery. III. Additional Battery and Safety Information The DP-330 series printers use a 11.1 volt 3000 mAH Lithium Ion battery. Caution: Risk of explosion if battery is replaced by incorrect type. Dispose of used batteries according to the instructions. The recommended ambient temperature for charging is 68-77 Fahrenheit (20-25 Centigrade). Take the battery out of the printer when storing the printer for long periods of time. The battery storage temperature is 40-104 Fahrenheit (4-40 Centigrade). Do not store a fully charged battery at temperatures above this range for long periods of time or the battery may permanently lose charge capacity. Do not disassemble, short circuit, heat above 80C, or incinerate the battery. The battery may explode. Only dispose of used batteries according to your local regulations IV. Testing the Power Adapter and Battery To verify that the printers internal battery charger is functioning properly, perform the following steps. Test the power adapter (100-240VAC/50-60Hz, 12/24VDC adapter) with a voltmeter to verify that its output voltage is 19 VDC. Connect the power adapter to a power source and then connect it to the printer. Verify that the printers Battery Indicator is illuminated. If illuminated, the charging circuit is functioning properly. Note: If the battery is already fully charged, the Battery Indicator will turn off after a short time. After the battery has been charged for five minutes, disconnect the power adapter. Perform a printer Self-Test. o Make sure the printer is turned off. o Press and hold the Paper Feed Button while turning the printer on. If the printer successfully prints the Self-Test, the battery is functional. If the Self-Test does not complete and the printer turns off, repeat this test with a known good battery. Once this test has completed successfully, allow the battery to fully charge. At the end of this time the Battery Indicator will turn off. If the printer and battery do not appear to successfully pass these tests, refer to the Troubleshooting section for possible causes and solutions. Note: This test only verifies that the power adapter, the internal charging circuit, and the battery are functioning properly. This test does not provide a valid indication of the relative capacity of the battery or how long it may hold a charge. 15 www.dascom.com C. Troubleshooting When encountering problems, the cause may be the printer or may sometimes be due to other problems with your system. Please review the following tables to solve common problems you may encounter with your printer. I. General Error Conditions Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In some cases the audible alarm will also sound. Please refer to the following table for a list of what causes these conditions and how they may be corrected. Error Indicator Flashes, With Alarm Possible Cause Paper Out or Paper Door not fully closed Solution Install paper and press the Paper Feed Button to clear the error. Make sure the door is fully closed by opening the door and closing it again until the door clicks closed. Check the platen roller for damage. Verify communications settings in the Interface Menu. Printer power must be cycled to clear error. making sure the battery is seated with door closed. Recharge battery. Replace or recharge battery. May occur in extreme low humidity conditions. Turn printer back on with power button. Stays On, With Alarm Communications error II. Fault Description and Resolution Problem Printer will not turn on. Printer turns itself off. Discharged battery Battery discharged Electrostatic discharge Possible Cause Battery not installed properly Remove and reinstall battery Solution Battery Indicator does not light or does not stay lit when power adapter is connected. Battery already fully charged No action required. Power adapter not receiving power Faulty power adapter Check building/vehicle circuit breakers/fuses. Check output of power adapter with voltmeter. Should be 19 VDC. Battery not installed properly Remove and reinstall battery making sure the battery is seated with door closed. 16 www.dascom.com Problem Battery not charging. Poor print quality. Paper not feeding. Paper does not advance to black mark reliably. Paper not feeding reliably or print is compressed vertically Print Garbled. Printer will not print. Possible Cause Faulty power adapter or battery Low battery Print head dirty Poor quality or old paper Obstruction in paper path, or paper improperly installed Poor quality paper Paper Door not fully closed Dirty Black Mark/Paper Sensor Black Mark density/contrast Poor quality paper Heavy or thick forms;
specialty paper with slick finish Paper Door not fully closed Improper Serial Interface configuration Paper not loaded correctly Cannot print via optional interface. Interface not configured correctly Solution Try new power adapter, or replace battery. Check and recharge battery. Clean print head. Refer to Maintenance section of this document. Verify paper from approved source. Try new roll of paper. Check paper path and reinstall paper (see Quick Start Instructions). Verify paper from approved source. Verify door is closed. Clean Sensor as described in Maintenance section of this document. Adjust Mark Sensitivity as described in Device Settings Menu . Verify paper from approved source. Lower the Max Paper Speed as described in Device Settings Menu . Verify door is closed. Verify printer and host settings match. Check paper path and reinstall paper (see Quick Start Instructions). Print a self-test to verify printer settings. Make sure printer and host set ups match. D. Obtaining Service If service is required for your printer, please contact the company where you purchased your printer. 17 www.dascom.com APPENDIX A. Appendix A DP-330 Printer Specifications Printing Specifications Printing Method: Direct thermal. Printing Resolution: 203 dpi (8 dots per mm). Printing Speed: Up to 4 ips. Printing Width: Up to 72 mm. Fonts/Characters/Bar Codes Fonts: Virtually all TrueType fonts, from 6 cpi to 34 cpi depending on emulation chosen, plus scaling. International Characters: Most common sets available. Unicode support. Bar Codes: Virtually all 1D and 2D codes supported, depending on emulation chosen. Downloadable firmware, fonts, graphics, and logos. Connectivity Standard (All Units): USB 2.0 PNP. Wireless Options:
Wi-Fi 802.11b/g/n compatible Antenna Gain: 0.5 dBi Universal Port: Data and power port allows connection of external devices such as MCR, barcode scanners, biometrics, RFID. Software Drivers and Utilities: Drivers for XP, WIN 7, WIN 8. Compatible with Windows CE/Pocket PC, Windows Mobile, Apple iOS, Android. Print utilities and SDKs for all platforms. Native App and Web printing. Printer Setup via internal web page, access with browser from any host
(tablets and smartphones included). Emulations: Emulates many popular printer brands and languages including:
Zebra CPCL and ZPL, Extech, IPL, and ESC POS. Firmware can be upgraded as new emulations become available. Supports direct printing of Postscript, PDF, PBM, JPG, PNG, BMP, SVG, &
TIFF files. Print Media Paper Type: Direct Thermal Roll. Roll Size: Maximum roll diameter 2.0
(51 mm), roll widths up to 3.125 (80 mm). Roll Capacity: Approx. 94 28.6 m), creating 188 6 long receipts. Core Size: 0.75 Recommended (19 mm). Power Management Battery: Rechargeable 3 cell Lithium Ion, (11.1 V, 3000 mAh, 33.3 Wh). Endurance: Over 3,500 printed inches per charge. Power Option: 100-240 VAC wall adapter, or 12-24 VDC in-vehicle adapter. When plugged in, the printer can be used while recharging the battery or can be run without the battery
(print & charge adapter). Physical Specifications L x W x H: 6.1 x 4.6 x 2.7 (15.5 x 11.7 x 6.9 cm). Weight: 24 ounces (.68 kg) with battery. Environmental Specifications Operating Environment: -10 to 40C/
0% to 65% RH (non-condensing). Storage Temp: -25 to 65C) /
0% to 98% RH (non-condensing). Rated IP54 per IEC 529 Operator Controls and Indicators 3 LED indicators for general fault, power and battery status indication. Buttons for power and paper feed. Sensors for paper out, black mark detection, and door open. Gas gauge on battery door. Memory Capacity 4 MB Flash, 32 MB DDR2. Standard memory supports large and graphic intensive print jobs. Durability and Reliability Survives multiple 6 foot drops to concrete (each face) per IEC 68-2. MTBF: 10,000 hours in normal use. Regulatory Approvals FCC Class B, CE mark, RoHS, UL listed AC adapters, e-mark. Warranty Depends on local requirements. Please contact your national DASCOM sales office. Options and Accessories Universal Port, 3-Track Simultaneous Read MCR, barcode scanners, biometrics, RFID. AC Wall Adapter, 100 to 240 VAC Print and charge version o o Charge only version In-Vehicle Power Adapter, 12 to 24 VDC Shoulder Strap Data Cables; USB Spare Batteries in Multi-Packs Media in Case Quantities Popular Mounting Systems In-Vehicle Systems o o Cart Mounting Systems 18 www.dascom.com B. Appendix B DP-330L Printer Specifications Printing Specifications Printing Method: Direct thermal. Printing Resolution: 203 dpi (8 dots per mm). Printing Speed: Up to 4 ips. Printing Width: Up to 72 mm. Fonts/Characters/Bar Codes Fonts: Virtually all TrueType fonts, from 6 cpi to 34 cpi depending on emulation chosen, plus scaling. International Characters: Most common sets available. Unicode support. Bar Codes: Virtually all 1D and 2D codes supported, depending on emulation chosen. Downloadable firmware, fonts, graphics, and logos. Connectivity Standard (All Units): USB 2.0 PNP. Wireless Options:
Wi-Fi 802.11b/g/n compatible Antenna Gain: 0.5 dBi Universal Port: Data and power port allows connection of external devices such as MCR, barcode scanners, biometrics, RFID. Software Drivers and Utilities: Drivers for XP, WIN 7, WIN 8. Compatible with Windows CE/Pocket PC, Windows Mobile, Apple iOS, Android. Print utilities and SDKs for all platforms. Native App and Web printing. Printer Setup via internal web page, access with browser from any host
(tablets and smartphones included). Emulations: Emulates many popular printer brands and languages including:
Zebra CPCL and ZPL, Extech, IPL, and ESC POS. Firmware can be upgraded as new emulations become available. Supports direct printing of Postscript, PDF, PBM, JPG, PNG, BMP, SVG, &
TIFF files. Print Media Paper Type: Direct Thermal Roll. Roll Size: Maximum roll diameter 2.625
(66.7 mm), roll widths up to 3.125 (80 mm). Roll Capacity:
Label Media: Approx. 75 (23 m), creating 148 6 long receipts (with 5.5 mil thick media). Receipt Media: Approx. 173 (52.6m), creating 346 6 long receipts. Core Size: 0.75 Recommended (19 mm). Power Management Battery: Rechargeable 3 cell Lithium Ion, (11.1 V, 3000 mAh, 33.3 Wh). Endurance: Over 3,500 printed inches per charge. Power Option: 100-240 VAC wall adapter, or 12-24 VDC in-vehicle adapter. When plugged in, the printer can be used while recharging the battery or can be run without the battery
(print & charge adapter). Physical Specifications L x W x H: 6.1 x 4.6 x 2.7 (15.5 x 11.7 x 6.9 cm). Weight: 24 ounces (.68 kg) with battery. Environmental Specifications Operating Environment: -10 to 40C/
0% to 65% RH (non-condensing). Storage Temp: -25 to 65C) /
0% to 98% RH (non-condensing). Rated IP54 per IEC 529 Operator Controls and Indicators 3 LED indicators for general fault, power and battery status indication. Buttons for power and paper feed. Sensors for paper out, black mark detection, and door open. Gas gauge on battery door. Memory Capacity 4 MB Flash, 32 MB DDR2. Standard memory supports large and graphic intensive print jobs. Durability and Reliability Survives multiple 6 foot drops to concrete (each face) per IEC 68-2. MTBF: 10,000 hours in normal use. Regulatory Approvals FCC Class B, CE mark, RoHS, UL listed AC adapters, e-mark. Warranty Depends on local requirements. Please contact your national DASCOM sales office. Options and Accessories Universal Port, 3-Track Simultaneous Read MCR, barcode scanners, biometrics, RFID. AC Wall Adapter, 100 to 240 VAC Print and charge version o o Charge only version In-Vehicle Power Adapter, 12 to 24 VDC Shoulder Strap Data Cables; USB Spare Batteries in Multi-Packs Media in Case Quantities Popular Mounting Systems In-Vehicle Systems o o Cart Mounting Systems 19 www.dascom.com Glossary of Terms 802.11 Wireless networking communication standards created by IEEE. Ad-Hoc A Wi-Fi network consisting of only stations (no access point). Same as Peer-to-
Peer. authentication The process a Wi-Fi station uses to identify itself to another station. baud rate The rate at which characters are transmitted over a serial interface. This is also often referred to as bits per second. client Any node on a network that requests services from another node (server). character pitch The horizontal spacing of characters. Measured in cpi. cpi default DHCP dpi font Characters per inch. Value or configuration assumed when the printer is powered on or reset. Dynamic Host Configuration Protocol. A method used to centrally control the assignment of IP addresses on a network. Dots per inch. Generally used to refer to graphics density or resolution. A group of characters of a given shape or style. infrastructure A Wi-Fi network consisting of stations connecting to a wired network or other stations via an access point. interface The connection between the printer and the host computer. IP LAN LED lpi Internet Protocol. A specification for packets, or datagrams, of data and an addressing method to allow the exchange of data with another system. Must be combined with another protocol such as TCP to create a complete connection with the other system. Local Area Network. Light emitting diode. Lines per inch. margin An area along any edge of a form where data may not be printed. Peer-to-Peer A network consisting of only stations (no access point or central server). Same as Ad-Hoc. reset 20 Initialization of various operating features of the printer to the value or state assumed when the printer is powered on. www.dascom.com server SSID TCP Any node on a network that provides services to another node (client). Service Set Identifier. An identifier attached to packets on a Wi-Fi network that identify the particular network the packets are intended for. Transmission Control Protocol. A specification that controls the connection between systems on a network. top of form The vertical position where the first line is printed on the paper. Also the position the paper is advanced to when a form feed (FF) character is received from the host or the Form Feed button is pressed on the printer's control panel. USB WAN WEP Wi-Fi WLAN Universal Serial Bus. Wide Area Network. Refers to connections that allow one LAN to communicate with another LAN(s). Wired Equivalent Privacy. A security protocol for wireless LANs designed to provide data security similar to a wired LAN. Refers to any of the IEEE 802.11 standards. Wireless Local Area Network. A LAN made up of wireless nodes. 21 www.dascom.com Index 802.11, 27 Add Enterprise Network, 9 Add Personal Network, 9 Address Method, 9 Ad-Hoc, 27 Alert, 6 Android, 3, 17 Android Tablets & Smart phones, 17 Apple, 3, 18 authentication, 27 Available Networks, 9 Backup Distance Before Printing, 12 battery, 3, 5, 7, 20, 21, 22, 23 Battery Care, 20 Battery Disposal, ii Battery Installation, 5 baud rate, 27 Canadian Department of Communications Radio Interference Statement, i character pitch, 27 Charge Battery, 5 Charging the Battery, 20 Cleaning, 20 client, 27 Com Port, 16 Configuration, 7, 19, 27 Connectivity Parameters, 8 Contrast, 12 Control Panel, 6 CPCL, ii, 10 cpi, 27 Current Emulation, 10 Current Logo Mapping, 13 Current Printer Config, 9 default, 27 Default Font, 10 Default Text Line Spacing, 10 Device Config, 11 DHCP, 27 discover name, 16, 18 Discoverablity, 9 dpi, 27 driver, 16 Drivers, 16 Fault Description and Resolution, 22 FCC Part 15 Class B, i features, 28 form, 28 Front Paper Sensor Threshold, 11 Gap Paper Sensor Threshold, 12 GateWay, 9 General Error Conditions, 22 Graphics, 13 IMAGE, 10 Image Parameters, 10 infrastructure, 27 interface, 27 IP Address, 9 IP54, 3 LAN, 27 LED, 27 Left Margin, 12 lpi, 27 Maintenance, 2, 20, 23, 24 margin, 27 Mark Seeking, 11, 12 Max Mark Search Distance, 12 Max Paper Speed, 11, 23 Maximum Battery Life, 20 Media, 2, 19, 25, 26 MT3, 10 Obtaining Service, 24 Paired Mode, 8 pairing code, 16 Paper Energy Values, 12 Paper Feed Button, 6 Paper Load, 4 passkey, 16, 18 PDF, 10 Peer-to-Peer, 27 PIN, 8, 9 POSTSCRIPT, 10 power, i, ii Power Button, 6 Power On, 5 Quick Start Instructions, 4 Rear Paper Sensor Threshold, 12 reset, 28 Role Policy, 8 Safety Information, 21 Security, 8 Self-Test, 6, 21 server, 28 Set index, 13 Set Width, 13 Specifications, 2, 3, 25, 26 SSID, 28 Stop Distance after Mark, 12 SubNetMask, 9 TCP, 28 Testing the Power Adapter and Battery, 21 Troubleshooting, 2, 20, 21, 22 Units, 11 Upload Digital Certificate, 9 Upload File, 13 USB, 16, 28 USB port, 2, 16 WAN, 28 web page, 7 WEP, 28 Wi-Fi, ii, 2, 17, 27, 28 WI-FI Config, 8, 9 Wifi Port, 9 Windows, ii, 3, 15, 16, 17 WLAN, 28 22 www.dascom.com
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2017-09-06 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2017-09-06
|
||||
1 | Applicant's complete, legal business name |
Jiangmen Dascom Computer Peripherals Co.,Ltd.
|
||||
1 | FCC Registration Number (FRN) |
0021247903
|
||||
1 | Physical Address |
No 399,Jin Xing Road,Jiang Hai District
|
||||
1 |
Jiangmen City Guang Dong Province, N/A
|
|||||
1 |
China
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
t******@siemic.com
|
||||
1 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
Z7O
|
||||
1 | Equipment Product Code |
DP330L
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
Y******** H********
|
||||
1 | Title |
Manager
|
||||
1 | Telephone Number |
0750-********
|
||||
1 | Fax Number |
0750-********
|
||||
1 |
1******@qq.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DTS - Digital Transmission System | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | portable receipt and label printer | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Grant Comments | Power listed is the maximum conducted output power. The device has 20MHz and 40MHz bandwidth. | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
EST Technology Co.,Ltd
|
||||
1 | Name |
I**** H********
|
||||
1 | Telephone Number |
86-76******** Extension:
|
||||
1 |
j******@163.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 2412.00000000 | 2462.00000000 | 0.0065000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC