FCC ID: WDC-JLWEXT LinkWear Range Extender

USER GUIDE 1 Table of Contents System Components 3 Things to Know 4 Quick Set Up 6 Range Test 7 Adding Range System Default Extenders 8 Configuration 9 Smart Band Assembly 12 Smart Band Functions 13 Dashboard and Menus 14 Settings 19 Sending Messages 25 Assignments 26 Optional Call Buttons 28 Help 30 Appendix 31 2 System Components The LinkWear system is comprised of the following components:

1. 2. 3. 4. LinkWear Hub LinkWear Band LinkWear Brain Smart Band LinkWear Brain Charger 5. User Interface Tablet and Mount 6. Optional Equipment A. Range Extender(s) B. Call Button(s) 5 4 6b 3 1 2 3 6a

*Comes attached as one unit. Things to Know Before Getting Started LinkWear Menus LinkWear Lingo Click the Hamburger Stack Icon to access the various LinkWear Menus. Band Brain with USB Connector Smart Band 4 Things to Know Before Getting Started Cont. LinkWear Hub Think of LinkWear as its own little network. Your tablet(s) needs to be connected to the LinkWear Hub. NOT YOUR WIFI ROUTER for your system to work. Back Home Recent If you get an error message saying connectivity to the LinkWear Hub is down, wait for 3 minutes. The hub should automatically reconnect. If you see this message, click on the hub name (SSID) and it should connect. If the disconnection issue persists, please reboot the LinkWear Hub by unplugging it and plugging it back in. Then wait for it to connect to the tablet. 5 Quick Setup For the Quick Start Guide Included with your LinkWear System, CLICK HERE Hub Connect the 2 red tipped antennas to the Hub by twisting left to lock into place. Note: If using the optional Legacy Paging Converter, you will have a third center antenna without the red ring. MAKE CERTAIN THE ANTENNAS ARE FULLY TIGHTENED TO ENSURE PROPER CONNECTION. Place or mount the Hub on a flat surface, in a cool, dry, metal free, central location in the middle of your building towards the main dining area. Above 8 if possible- Higher is better!

Plug the Hub power supply into a standard 110-240V outlet and then into the Hub. Secure the plug into the Hub in such a way that secures it from being easily pulled out. The Hub must always remain powered on. When plugged in, a read light will show. A flashing blue light will appear on the Hub in one to three minutes. This signifies that the Hub is ready to use. Wait three minutes before connecting to the tablet. Brain Charger Place the charger in a dry, secure and easily accessible location in the office is recommended. Plug the power supply into the charger and then into a standard 110-240v outlet. Secure the plug into the charger in such a way that secures it from being easily pulled out. Power the charger on via the on/off switch. A red light will show next to power. Add LinkWear Brains into the charger slots. You will see Charging appear on each Smart Band indicating charging has started. Allow up to 6 hours for a complete charge of the Smart Bands. ***Confirm bands are inserted properly and charging. Tablet Plug the power supply into the tablet and then into a standard 110-240v outlet. Secure the plug into the tablet in such a way that secures it from being easily pulled out. The tablet should always remain plugged in. Press the power button on the tablet and power it on and let it boot up. **Keep away from heat lamps. ***Tablet will be connected to the LinkWear Hub once powered on do not attempt to connect to any local Wi-Fi network connection this will cause set up issues. A range test should be performed prior to using the system CLICK HERE. Place the Tablet in the tablet mount and place where the notifications will originate. (i.e., Kitchen line, Host/Reception Area). Optional Equipment Call buttons will come pre-configured to work with your system. Call Button programming changes can be done in the Settings option on the right-hand side of the tablet (gear icon). Range Extender should be placed on the fringe of coverage area. See Range Extenders installation for further instructions. CLICK HERE 6 Coverage Area Range Test Select Range Test under Settings on the Tablet (gear icon) Take two Smart Bands and place on your wrist On the Tablet, turn on the Range Test Walk the entire coverage area with the Smart Band, noting areas that are on the fringe (1 bar or no bars). Every 15 seconds the Smart Band will vibrate and show if the range is strong (4 green bars) or on the fringe (1 green bar). Bands showing any green bars means it is within range and should function properly. When fluctuating between 1 bar and no bars, this means you are nearing the end of coverage or a dead spot. If an out of range message is displayed or no signal is received, you are not within the coverage area and a range extender may be required. Note: The range test mode will automatically time out after 15 minutes. Fringe areas can receive messages, but you are getting close to the limit of the range. When the messages stop you have exceeded the fringe area. This can be caused by:

General range limits Obstructions Metal, elevators, freezers, etc. Multiple levels If you exceeded any fringe areas (no messages received), you can extend range by:

Moving the hub to a more central location and re-testing Mounting the Hub higher or different location Adding range extender(s) to your system After moving the Hub or adding range extender(s), repeat the above four steps to verify the area has adequate coverage.

**NOTE: Some reflective window coverings have been shown to significantly reduced coverage outside of the window. Should you discover this issue is reducing your systems range, please call our support team at 800-321-6221 for solutions. 7 7 Range Extenders Adding a Single Range Extender Plug the Range Extender near the area where you are losing coverage. *You must be able to still receive a message from the Hub in the area where you place the Extender. The Extender will catch the signal from the Hub and resent it to the extended area. On the tablet Settings Full device list Extends Rename each Range Extender with an identifying name so they are easily located (i.e., Patio North) HUB Extend Adding Multiple Range Extenders Insert Range Extender into the power brick provided Range Extenders require a standard 110-240v outlet Plug in the Range Extenders around the areas where you are losing coverage in the same manner explained above with single range extenders. On the tablet HUB Extend Extend Extend Settings Full device list Extends Rename each Range Extender with an identifying name so they are easily located (i.e., Patio North) 8 System Default Configuration A site survey will be conducted with your Customer Success Manager upon placement of your order. Each LinkWear system is configured based on the results of this survey prior to shipment. These can be modified as needed on site instructions are below in the change system settings section. Default Messages/Responses Messages:

Responses:

Food Ready (default) Got it Done Busy 86 Item All Hands Inquiry Re-Fire To Go order up Phone ICONS Default Roles Staff Roles:

Server Busser Manager Roles:

Bar Manager FOH Manager Bartender Kitchen Manager Host Runner Expo Key Employee Shift Lead Call Check OK Cancel Alert Food Up Bar Drinks To Go Note: Use of the icons along with messages is optional. These icons are hard coded and cannot be replaced or edited. 9 Changing Default and Predefined Messages The LinkWear system can accommodate up to 7 messages, one of which is the default. The default message is sent whenever a button is pressed on the Dashboard. This is the message you send most frequently and is the quickest to send. For example Food Ready. The system also has 6 predefined messages that are accessed in one of two ways:

Long press on a button Select the Multiple Selection button at that top of the screen These predefined messages are pre-programmed into your system prior to shipping. These messages can be changed by the end user at any time by accessing the Setup Messages Field. Hamburger Stack Message Setup Messages Click the pencil icon to edit or delete to remove a predefined message. To add a new predefined message, you can either erase and copy over an existing message or delete a message and create a new one by pressing the Create Message Button. The system can only accommodate a total of 7 messages. The system also offers 6 ICONs to send along with your messages. These 6 ICON images are hard coded and cannot be changed. You can choose which Icon to use in the same edit field where you edit the messages. Simply select the Icon you wish to use and press SAVE.

*Note The use of Icons can be turned on or off by selecting the Allow Icons toggle. The Icons are HARD Coded and cannot be changed or edited. 10 System Operational Defaults Default system settings are pre-programmed prior to shipping based on each locations requirement. These settings are adjustable on site and are accessed through the Hamburger Stack. Standard Default Configuration Transition Escalations Sleep Range Test Out of Range Mirror Tablet Smart Band Vibration OFF OFF OFF OFF ON OFF 3x Changing the Default Settings:

Transition OFF Escalations OFF Sleep OFF Range Test OFF Out of Range ON Hamburger Stack Message Message Setting Hamburger Stack Message Message Setting Hamburger Stack Settings Band Configuration Hamburger Stack Settings Range Test Out of Range is always ON and cannot be turned off. Mirror Tablet OFF Hamburger Stack Settings Mirror Tablets Smart Band Vibration 3x Hamburger Stack Settings Band Configuration Band Vibration Pattern 11 Smart Band Assembly Smart Bands are key part of the LinkWear System. At the beginning of each shift employees should take a fully charged Smart Band and assign it to themselves with the appropriate role for that shift. Inserting and Removing the Brain Inserting Removing Insert the USB end into the slot on the band side with the holes as far as you can. Push down on the brain while pulling up on the clasp side of the band to seat the brain. Pull down on the clasp side of the band while pushing up on the same side of the brain. Grab the brain and pull it away from the band while holding the side of the band with the holes. Warning: Do not use any tools, utensils, etc. to pry the brains out of the bands. This can irreparably damage the brains. Click here for information on assigning the Smart Bands 12 Smart Band Functionality Power On Hold bottom touch point and top touch point for 2 seconds. Wake Up from Blank Screen Tap Bottom touch point Go to Blank Screen Do not touch for 10 seconds. Go to Message Screen from Standby Screen Hold bottom touch point for 2 seconds and release. Look through Messages from Message Screen Tap top touch point to scroll up and tap bottom touch point to scroll down. Look through Responses from Message Screen responses. Select and Send Response Touch and hold bottom touch point for 2 seconds to see and scroll through all When desired response is on the screen, tap and hold bottom touch point for seconds to send response. Connection/Pairing Mode release. Touch and hold top touch point and bottom touch point for 10 seconds and release. Mode will time out in 20 seconds. Top Touch Point Tap Scroll Screen Hold Cancel Reply Action Standby Screen Bottom Touch Point Tap Wake Up, Scroll Down Hold - Enter 13 Tablet Access the Tablet Dashboard The Dashboard is the main home screen for the LinkWear System. Open the LinkWear App by touching the icon. You can access the dashboard on the tablet by selecting the house icon in the hamburger stack on the right side of the tablet screen or by selecting the LinkWear Logo, located at the top left side of the tablet screen. FYI: The tablet can be oriented in landscape or portrait positions. The tablet will automatically adjust to how the tablet is mounted. Click the Hamburger Stack on the top right of the screen to access the various LinkWear Menus. Click the X to close the pop-up menu. To troubleshoot connection issues, click here. 14 Dashboard Tablet Identifier Takes you to the Dashboard Messages And Paging Tabs Message Numerous Bands Send Custom Messages Send Predefined Notifications Settings Menu Assign Bands Here Change Dashboard View Manager Call Points Staff Call Points 15 Dashboard The Dashboard is the Home screen of the LinkWear application. From this screen, you can see the existing Smart Band assignments, add/change assignments and access the other menus for settings, help, etc. The tablet can be oriented in landscape or portrait positions. The tablet will automatically adjust to how the tablet is mounted. In Portrait Mode: The Assignment Screen has two options for viewing with the toggle switch:

1. Button View 2. Bar/List View In Landscape Mode: The Assignment Screen has multiple options for viewing. Click the Icon with six squares on the top right side of the Bubble Staff section to select from the following:

Bar Bubbles 3x3 Bubbles 4x2 Bubbles 2x4 Bubbles 1x5 Bubbles 5x1 16 Dashboard Bands and Assignments Distributing a Smart Band Remove a Brain from the charger. Ensure the Brain is sufficiently charged (>70%) Insert Brain into a Wrist Band Smart Band should be worn with the holes on the wrist band facing towards their body Assigning a Smart Band on the Tablet Dashboard Select Assignment on the upper right-hand side. Match the name from the band you are assigning with the name on the assignment screen and select it. Assignment screen will have a white background and will time out after one minute of inactivity. To Add a New Person 1. 1. 2. 3. 4. Enter the information under Create/Edit Assignment Enter in the staff members first and last name Select Manager or Staff Select the correct role from the drop-down list Save To Assign and/or Edit an Existing Person 1. 2. 3. 4. 5. 6. 7. Select Search Person Tap in the Search Employee text box Enter the employees name Select the correct name and make any changes needed Select either manager or staff Select correct role from drop down list Save If optional call buttons are installed, you will select each call button assigned to you prior to selecting save. 17 Dashboard Sending Messages Messaging a Staff Member with the Default Notification 1. To message a staff member with the default message, quick press on their name via the tablet dashboard. The button will turn green when the message is sent then revert back to white. 2. The Smart Band will alert the staff member with a vibration and the message will be stored on the Smart Band. You can view up to 10 messages. Messaging a Staff Member with a Custom or Predefined Notification 1. To message a staff member with a custom message, long press for 2 seconds and release on their name via the tablet dashboard. 2. The Predefined message list will display. Select the message you want to send or type a free text message by selecting Create Custom Message. 3. To choose an Icon when sending a custom message, touch the desired icon prior to sending the message. 4. Select Send to send the message. 18 Message Sending Messages Messaging Multiple Staff or Managers 1. To select multiple staff or managers to notify, select multiple selection at the top of the tablet. 2. Select the staff member and/or manager to notify. 3. Choose from the Predefined messages or type in a custom message by selecting Create Custom Message". 4. To choose an Icon when sending a custom message, touch the desired icon prior to sending the message. 5. Select Send to send the message. Here you can select staff members you want to alert. You can choose a predefined message or create custom messages and add an icon. 19 Settings Menu Pairing Full Device List Mirror Tablets Update Pair Smart Bands, Call Buttons and Extends. See all devices on the system and where they are assigned. Mirror tablets so they show the same information in each location. Software update tool. LinkWear Hub Access Change LinkWear password. Cloud Access Data Partners Band Configuration Range Test Coming Soon Coming Soon Various Smart Band settings including Vibration Patterns. Conduct System Range Testing 20 Settings Pairing Devices When adding additional equipment (SmartBand / Call Button) to your LinkWear System you will need to pair each device via the Hub. Pairing the Smart Bands via NFC 1. 2. 3. Ensure that the Hub is plugged in, and the blue light is flashing. Touch the Smart Band to the center of the Hub, you will see a green light on the Hub and the Smart Band will display Pairing and will beep. The Smart Band will display Pairing Complete once finished and will appear on your Tablet under Full Device List. 4. Repeat steps 2-3 for each Smart Band. Pairing the Smart Bands Over the Air OPTIONAL Hamburger Stack Settings Full Device List Call Button Active Click the pencil icon to edit Pair one device at a time. You need to put each device into pairing mode just prior to pairing. Once the device is in pairing mode, tap SCAN. (Figure 1) The item will show up and you press PAIR. (Figure 2) A Smart Band will show pairing and the pairing success. Pressing Locate will cause the brain to vibrate. Pairing a Call Button UNDER CONSTRUCTION 21 Settings Pairing Devices When adding additional equipment (SmartBand / Call Button) to your LinkWear System you will need to pair each device via the Hub. Pairing the Smart Bands via NFC 1. 2. 3. Ensure that the Hub is plugged in, and the blue light is flashing. Touch the Smart Band to the center of the Hub, you will see a green light on the Hub and the Smart Band will display Pairing and will beep. The Smart Band will display Pairing Complete once finished and will appear on your Tablet under Full Device List. 4. Repeat steps 2-3 for each Smart Band. Pairing the Smart Bands Over the Air OPTIONAL COMING SOON!

Pairing Extend(s) for Range When placing an Extend for range, ensure it is in the good coverage

(green bars) area before the range becomes poor (red bar). To pair the Extend(s) to the Hub, follow the procedures below:

1. On the tablet, tap Settings then tap Pairing. Turn on the Pairing and plug the Extend into an outlet near the Hub. 2. 3. When you see the extend show on the Tablet, tap the pairing button. 4. Once paired, the Extend will appear on the Full Device List. 5. Repeat steps 2-3 for each Extend. Pairing Button Pairing a Call Button UNDER CONSTRUCTION To update any pre-set programming to your LinkWear system, select the gear icon (Settings) at the right- side of the tablet screen on the hamburger menu. 22 Settings Full Device List and Tablet Mirroring Full Device list The Full device list can be accessed under the Settings Tab on the left of the screen. Click on Full Device List to open it. The Full Device List will show a snapshot of all devices on the system. Bands, Extends, Tablets & Call Buttons. It will also show which bands are Assigned or Unassigned as well as which of the other devices are active or inactive. To edit a device, navigate to it and click on the pencil. There you can edit, name and delete devices. To delete a device, click on the trash can. Mirror Tablets Mirror Tablets allows you to have 2 tablets display the exact same information - one will mirror all the actions of the other. This is typically used when accessing the tablets from different locations but communicating with the same staff members. For example, you may have a tablet facing the cook line for the chef, and another facing the expediter line facing the runners or server staff. The chef can call for the server when they put the food in the window and the server can cancel the alert after they pick it up. To turn on Tablet Mirroring:

1. Navigate to Setting 2. Mirror Tablets 3. Mirror Tablets toggle on 23 Settings Band Configuration

Set smart band vibration pattern Refers to vibration cycles on the Smart Band. Each vibration cycle consists of 4 short pulses. Vibration cycles work like this:

1x - The alert will have 1 cycle that lasts for 4 small pulses. 2x - The alert will have 2 cycles of 4 small pulses each (8 in total). 3x - The alert will have 3 cycles of 4 small pulses each (12 in total). 4x - The alert will have 4 cycles of 4 small pulses each (16 in total). The default vibration cycle is 3. Choose the vibration cycle that works best for your team. 24 Message Menu Setup Messages Message Log Message Setting Define default messages and icons. Log of all messages sent, recipient, status, etc. Transition setting for manager notification. Setup Response Message Coming Soon Message Creating Messages Creating Messages All systems are prepopulated with default roles that can be edited. 1. On the Tablet, tap Message on the left column. 2. Tap Setup Message. 3. Tap Create Message in the top right corner, then enter the desired message and select an icon. 4. After you have typed in the message, you can define it as a Default or Predefined message. a. The Default message will automatically be sent when an employees name is tapped on the Tablet dashboard. b. Predefined messages display when an employees name is held down for 3 seconds, providing a list of custom messages to select from. 5. Once the type of message has been entered and defined, tap Save and repeat steps 3-4 to add more messages. 25 Assignments Menu Manage Assignments Manage Roles Manage users and assign roles. Define the roles of managers and staff. 26 Assignments Creating Roles Creating Roles All systems are prepopulated with default roles that can be edited. 1. On the Tablet, tap Assignments on the left column. 2. Tap Manage Role. 3. At the top of the screen, tap STAFF then tap Create Role. 4. Enter the name of the desired role, tap Save. Repeat until you have created all the staff roles. 5. Once you have created all the STAFF roles, tap MANAGER then tap Create Role. 6. Enter the name of the desired manager role, then tap on all the staff roles that report to that manager role and Save. Repeat until you have created all the manager roles. 27 Optional Call Buttons If ordered, your Call Buttons will arrive already paired to your system, programmed, and labeled as per your instructions. Each Call Button will be assigned to the requested role. Place each call button in the assigned areas. To send a message to a smart band, simply press any button to alert the associated Smart Band. To assign a call button(s) to an individual recipient select the call button while assigning a smart band to a staff member/manager. Note: If no individual is assigned to a specific call button, the message will be received by all staff members/managers within that role assignment. Call Button Programming Call Buttons are pre-programmed to your specifications prior to shipping. The end user can also edit this programming on site. Hamburger Stack Settings Full Device List Call Button Active Click the pencil icon to edit Here you can change the button name, message sent, Icon preferred, and staff members assigned to. When finished programming click SAVE and repeat for each Call Button. 28 Optional Call Buttons Continued Assigning Call Buttons to Employees When assigning a staff member to a Smart Band, you can also assign them tables from their station. This identifies the servers tables for each shift and routes messages only to that server.

*Call buttons need to be set up with the appropriate role prior to being able to assign them. i.e. Server (fig. 1) When assigning the Smart Band, you will see the available Call Buttons. Simply click the call buttons you want to assign to that server and SAVE. The server will now see all messages from those Call Buttons. (fig. 2)

*Note: Clicking the Call Buttons Box will assign or unassign any selected Call Buttons. Fig. 1 Fig. 2 To route messages to a group i.e. All Managers, select the proper role from the drop-down menu. In the example below, when the manager button is pressed, all Smart Bands with the role of Manager will receive the message. When the Service or Check button is pressed, the message will go to all servers UNLESS a server has already assigned Call Buttons to their Smart Bands. This feature keeps messages from being missed if someone is sat in a closed station. At the end of each persons shift, they should either place their Brain in the charger (which deletes the assignment along with any assigned table Call Buttons) or manually unselect their tables from the assignment tab so messages are routed to the remaining staff. 29 Help Menu FAQ Contact Us About LinkWear Frequently asked questions How to contact JTECH Information about this LinkWear installation LinkWear Hub Commands Technical commands for LinkWear Hub All Devices Regulatory A list of all devices and the associated technical information. FCC Regulatory Information 30 Appendix Desk Mount Instructions 19 Line Mount Instructions 20 Legacy Paging 21 Quick Start Guide 22 Cleaning &

Disinfecting 25 Regulatory Information 26 31 Tablet Mounts - Desk Product Contents Dimensions Use and Maintenance Features Tension Adjustment CAUTION Do no exceed 1kg 1. 2. Not intended for children 3. 4. Attach base to dry, clean, flat surface Any misuse, disassembly or modification voids all warranties 32 Tablet Mounts - Line Product Contents Product Features and Dimensions Use and Maintenance Tension Adjustment CAUTION Do no exceed 1kg 1. 2. Not intended for children 3. 4. Attach base to dry, clean, flat surface Any misuse, disassembly or modification voids all warranties 33 Legacy Paging Coming Soon This feature allows your LinkWear system to work with a JTECH Paging System. Pager Settings Legacy Converter Pager commands OOR Set Pager Alert Pager configurations and pager functions Set up message Message log Message setting Set up message response Manager assignments Manage roles 34 Quick Start Guide STEP 1 Attach Antennas Tightly connect the 2 antennas to the Hub by screwing them on by hand. Antennas should always point UP. STEP 2 Hub Mount/Power Mount the Hub on a flat surface, in a cool, dry, metal free, central location in the middle of your building. The ideal height for mounting the hub is above 8. Plug the power supply into a standard 110-240v outlet and then into the Hub. When plugged in a red light will show, followed by a flashing blue light after 1 minute to indicate ready status. Ensure all antennas are pointed up. STEP 3 Brain Charger Setup Plug the power supply into a standard 110-240v outlet and then into the Charger. Ensure that the switch is turned to ON, a red light will show next to power. Store in a cool, dry & safe place (like the office). STEP 4 Charge LW Brains Insert all Brains (removed from the band) into the Charger and charge for 4 hours. All Brains must be inserted as shown or they will not charge. Display will read Charging when inserted properly. Brains stay in charger when not in use. 35 Quick Start Guide 2 STEP 5 Tablet Mount/Power Assemble the stand and place in the desired location. Mount the tablet. Plug the power supply into a standard 110-240v outlet and then into the Tablet. Turn the Tablet on by pressing and holding power button on the left side of tablet.

**Keep away from heat lamps**

STEP 6 Connect Tablet to Hub Swipe down from the top of the screen. Press and hold the WiFi icon to open WiFi settings. Select your LinkWear Hub (ex. LinkWear 00xxx). Once connected press center home button. Tap the LW Dashboard icon. To start the application. Note: This system uses WIFI but not the internet. The Hub creates its own WIFI which the tablet connects to. STEP 7 Range Test Perform a Range Test to ensure all areas of your location have coverage. To accurately test the range of your system you will need your Hub, Tablet, and Smart Bands to be ON and charged. Tap Settings and Range Test Turn on the Range Test, then remove two Brains from the Charger and insert into bands. Place one Smart Band on each wrist. Every 15 seconds the Smart Bands will vibrate and show if the range is strong (4 green bars) or weak (1 red bar). 1. 2. 3. 4. 5. Walk the entire coverage area with the Smart Bands, noting areas that have poor coverage. If both the Smart Bands received any level signal in your coverage area, move on to step 8. If there are areas where both bands received weak and/or no alerts in the same area, you should add an Extend. 36 Quick Start Guide 3 STEP 9 Assigning Smart Bands Assign Smart Bands at the beginning of each shift. 1. On the Tablet Settings, tap Assignment in the top right corner. 2. You will see a list of all paired Smart Bands (ex. SB-01). Tap your current Smart Band to open the assignment window. 3. Tap Create or Edit Person. Enter the employees first and last name. Next, choose staff or management and what role should be assigned to them. If the employee has already been created, search their name by selecting Search Person. 4. After entering the information, tap Save. The Smart Band will be displayed under Manager or Staff assigned to that employee. 5. Repeat steps 2-4 for all Smart Bands. Note: Placing a Smart Band back into the charger will erase all messages and takes the Smart Band off the LinkWear Dashboard. STEP 10 Send Messages to Smart Bands 1. 2. 3. 4. 5. 6. Hand out the assigned Smart Bands to each employee. Navigate to the LinkWear Dashboard on your Tablet. You will see a list of Smart Bands under manager and staff. To send the default message, tap on the employees name. To send a predefined message, hold on the employees name for 3 seconds and then release. A popup screen will list all predefined messages. Tap on the message you want to send. Tap Multiple Selection for custom messages and more message options. 37 Product Cleaning & Disinfecting Due to the nature of the Polycarbonate materials used when manufacturing our products, it is imperative that specific instructions are followed closely to ensure that JTECH products remain in optimum condition. The safest and MOST EFFECTIVE way to clean our products is to wipe them down thoroughly with a damp cloth and allow them to air dry. Do not soak the products and let them dry with chemicals on the plastics. If disinfecting is required, the following are the only JTECH-approved solutions to be used:

1. Any product with no more than 5% Sodium Hypochlorite. This product can be found at www.grainger.com. It is listed as Clorox Healthcare Bleach Germicidal Cleaner. Item #

6VDE6. Similar products can be used. 2. Any product with no more than 30% Hydrogen Peroxide. This product can be found at www.grainger.com. It is listed as Tough Guy Hydrogen Peroxide Cleaner. Item # 12M180. Similar products can be used. 3. White Vinegar Acetic Acid up to a 10% solution.

*Failure to adhere to these instructions can compromise the quality of JTECH Products. Using the wrong cleaner / disinfectant may cause the plastic on JTECH products to weaken, crack and become brittle. The Smart Band material is TPU, the same material most phone cases are made of. This is the recommended sanitizing process:

Disinfecting a Smart Band 1.Soak part of a soft cloth in rubbing alcohol. Use rubbing alcohol or an alcohol-based sanitizer that's at least 70 percent alcohol. .. 2.Wipe the Smart Band down with the alcohol-soaked cloth. .. 3.Wipe off the rubbing alcohol with a dry, soft cloth. .. 4.Let the Smart Band air dry. You can also wash the band in soapy water, rinse and let dry.

*Although the Brains are water resistant, we dont recommend soaking them in water or any cleanser. Simply wipe them with a damp cloth and let them air dry. 38 LinkWear Regulatory Compliance

(Applies only to users in the United States) Regulatory compliance Applicant Name: JTECH An HME Company Applicant Address: 1400 Northbrook Pkwy, Suite 320, Suwanee, GA 30024, United States Manufacturer Name: JTECH An HME Company Manufacturer Address: 1400 Northbrook Pkwy, Suite 320, Suwanee, GA 30024, United States Country of Origin: USA Brand: LinkWear Caution: All products are compliant with regulatory requirements detailed in this document when the user follows all installation instructions and operating conditions in accordance with LinkWear System specifications Caution: Use of accessories and peripherals other than those recommended by Smart band may void the product's compliance as well as the user's authority to operate the equipment. Caution: All products are designed for use with the standard, integral or dedicated (external) antenna(s) that are shipped together with the equipment. Any product changes or modifications will invalidate all applicable regulatory certifications and approvals. Caution: The use of software or firmware not supported/provided by LinkWear products may result that the equipment is no longer compliant with the regulatory requirements. Warning: The power adaptor is the equipments disconnection device. The power outlet must be located nearby the equipment and its access must be easy. FCC Notice This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by JTECH An HME Company, could void the users authority to operate this equipment. User Restriction in the 5Ghz band: The device for the band 5150-5250MHz is only for indoor usage to reduce potential for harmful interference to cochannel mobile satellite systems. FCC/IC/EC RF exposure warning This product complies with FCC/IC/EC radiation exposure limits set forth for an uncontrolled 39 LinkWear Regulatory Compliance 2 environment. This product may not be co-located or operated in conjunction with any other antenna or transmitter. The Smart Band has been tested to comply with FCC/IC/EC RF Exposure requirements in body worn position. Use of third-party clips or holsters with the Smart Band may not ensure compliance with FCC/IC/EC RF exposure requirements and should be avoided. To comply with FCC/IC/EC RF exposure requirements, the LinkWear Hub must be installed and operated at least 20 cm (8 inches) from any person. Australia compliance statement User Restriction in the 5Ghz band: This device is restricted to indoor use only when operating in 5150-

5350MHz. Until further notice, devices subject to this Section shall not be capable of transmitting in the band 5600-5650MHz, so that environmental weather radars operating in this band are protected. New Zealand compliance statement User Restriction in the 5Ghz band: This device is restricted to indoor use only when operating in 5150-

5250MHz. European Union (CE mark) The CE marking indicates compliance with the following directives and standards, whenever applicable to the product in question. Directives:

Radio Equipment Directive 2014/53/EU Electromagnetic Compatibility Directive 2014/30/EU Low Voltage Directive 2014/35/EU RoHS Directive 2011/65/EU and 2015/863/EU Standards EN55022/EN55032 EN55024/ EN55035 IEC/EN62368-1 EN300328 EN301893 EN301489 EN50581 Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Waste Electrical and Electronic Equipment (WEEE) The European Union (EU) WEEE Directive (2012/19/EU) places an obligation on producers

(manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most LinkWear products being sold into the EU 40 LinkWear Regulatory Compliance 3 as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements. Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product was put on the market after August 13, 2005 and must not be disposed of with other waste. Instead, it is the users responsibility to dispose of the users waste equipment by handing it over to a designated collection point for the recycling of WEEE. The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local authority, your household waste disposal service or the seller from whom you purchased the product. General Battery Safety Instructions SAFETY PRECAUTIONS: To ensure the safety and reliability of your battery, follow the guidelines in this section. Using the Battery WARNING! Do Not Abuse/Modify Battery Packs Lithium-ion cells and battery packs may get hot, explode or ignite and cause serious injury if modified or abused. Follow the safety instructions below:

Do not place the battery in fire or heat the battery. Do not connect the battery backward, so the polarity is reversed. Do not connect the positive terminal and negative terminal of the battery to each other with any metal object (such as a wire). Do not carry or store the battery together with necklaces, hairpins, or other metal objects. Do not pierce the battery with nails, strike the battery with a hammer, step on the 41 LinkWear Regulatory Compliance 4 battery or otherwise subject it to strong impacts to shocks. Do not solder directly onto the battery. Do not expose the battery to water or salt water or allow the battery to get wet. Do not disassemble or modify the battery. The battery contains safety and protection devices which, if damaged, may cause the battery to generate heat, explode or ignite. The protection circuit module provided with battery packs is not to be used as a substitute for a shut off switch. Do not place the battery in or near fire, on stoves or in other high temperature locations. Do not place the battery in direct sunlight or use or store the battery in cars in hot weather. Doing so may cause the battery to generate heat, explode or ignite. Using the battery in this manner may also result in a loss of performance or shortened life expectancy. When the battery is worn out, insulate the terminals with adhesive tape or a similar nonconducting material before disposal. Immediately discontinue use of the battery if, while using, charging, or storing the battery, the battery emits an unusual smell, feels hot, changes color or shape or appears abnormal in any other way. Do not place the battery in microwave ovens, high-pressure containers or on induction cookware. In the event the battery leaks and the fluid gets into ones eye, do not rub the eye. Rinse well with water and immediately seek medical care. If left untreated, the battery fluid could cause damage to the eye. If the device causes abnormal current to flow, it may cause the battery to become hot, explode, or ignite causing serious injury. 42 LinkWear Regulatory Compliance 5 ISED non-interference disclaimer This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. This device complies with the Canadian ICES-003 Class A specifications. CAN ICES-003(A) / NMB-003 (A). Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempt de licence. Lexploitation est autorise aux deux conditions suivantes :

1. 2. Lappareil ne doit pas produire de brouillage;

Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. Cet appareil numrique de la Canadian ICES-003. Cet appareil numrique de la classe A est conforme la norme NMB-003 du Canada. RF Exposure statement This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm (7.9 inches) between the radiator and any part of your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Cet quipement est conforme aux limites dexposition aux radiations ISED CNR-102 tablies pour un environnement non contrl. Une distance de sparation d'au moins 20 cm doivent tre maintenue entre l'antenne de cet appareil et toutes les personnes. Lanceurs ou ne peuvent pas coexister cette antenne ou capteurs avec dautres.

*LinkWear is compliant in the following Areas:

US Canada EU UK AU & NZ FCC ISED CE UKCA RCL One Button Call Button Encloser contains one interface button PMN: LWCB00100 Three Button Call Button Encloser contains three interface buttons PMN: LWCB00300 Hub PMN: LWTX00100 Hub with additional POCSAG Module PMN: LWTX00200 Extend:

PMN: LWRP00100 Smart Band :

LWSB00100 43 1400 Northbrook Parkway, Suite 320, Suwanee, GA 30024, USA 800.321.6221 | www.jtech.com | wecare@jtech.com International +1 770.925.8630 2022 JTECH, an HME Company logo and product names are registered trademarks of HM Electronics, All rights reserved.

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*y JTECH IC: 7752A-JLWEXT a cour Made in Korea

. Model : LWEXT a) Wear FCC ID : WOC-JLWEXT bs by IC: 7752A-JLWEXT JTECH Made in Korea =

Covered Equipment Certification Attestation Letter April 14, 2023 Nemko North America, Inc. 303 River Road Ottawa K1V 1H2 Canada ATTN.: Reviewing Engineer FCC ID: WDC-JLWEXT JTECH, An HME Company (the applicant) certifies that the equipment for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. Note: If the equipment for which the applicant seeks authorization is produced by any of the entities identified on the current Covered List, the applicant should include an explanation on why the equipment is not covered equipment. JTECH, An HME Company (the applicant) certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List as an entity producing covered equipment. Signed:

Printed name:

Title:

Company Name:

Date:

Salvatore Veni VP of Operations JTECH, An HME Company 4/10/2023

U.S. Agent Designation for Service of Process -

Certification Attestation Letter April 14, 2023 Nemko North America, Inc. 303 River Road Ottawa K1V 1H2 Canada ATTN.: Reviewing Engineer FCC ID: WDC-JLWEXT Per section 2.911(d)(7) of the FCC rules, JTECH, An HME Company (the applicant) certifies that the equipment for which authorization is sought is designated to the following U.S. Designated agent* for service of process:

Company Name:

Physical U.S. Company Address:

Agent name:

Agent Email Address:

FRN:

JTECH, An HME Company 1400 Northbrook Parkway, Suite 320, Suwanee, GA-30024, USA Salvatore Veni sveni@jtech.com 0017686577 The above contact person accepts the obligation for service of process. The applicant accepts to maintain an agent for no less than one year after the grantee has terminated all marketing and importation or the conclusion of any Commission-related proceeding involving the equipment.

* the applicant must designate a contact located in the United States for purposes of acting as the applicants agent for service of process, regardless of whether the applicant is a domestic or foreign entity. An applicant located in the United States may designate itself as the agent for service of process. Applicant Signed:

Designated Agent Signed: N/A

(Required, if different to Applicant):

Signed:

Printed name:

Title:

Company Name: JTECH, An HME Company Date:

Salvatore Veni VP of Operations April 10, 2023 Signed:

Click here to enter text. Printed name:

Title:

Click here to enter text. Company Name: Click here to enter text. Date:

Click here to enter a date.

* the applicant must designate a contact located in the United States for purposes of acting as the applicants agent for service of process, regardless of whether the applicant is a domestic or foreign entity. An applicant located in the United States may designate itself as the agent for service of process.

April 14, 2023 Nemko North America, Inc. 303 River Road Ottawa, Ontario, Canada K1V 1H2 REQUEST FOR CONFIDENTIALITY - FCC FCC ID: WDC-JLWEXT Pursuant to Sections 0.457(d) and 0.459 of the Commissions Rules and FCC Guidance document 726920, we hereby request permanent confidential treatment of exhibits identified as such in the table below and request they are permanently withheld from public review based on the documents containing trade secrets and proprietary information not customarily released to the public. The public disclosure of this information might be harmful to the applicant and provide unjustified benefits to its competitors. We also request short-term confidentiality on certain exhibits until the intended date of marketing as outlined below. We request the exhibits be withheld from public view for a period of 90 days. We attest marketing of the product will only commence after the period of short-term confidentiality expires, or if marketing is to commence before the requested number of days listed above, the grantee will inform Nemko to release the Short-Term Confidentiality information withheld on the FCC equipment authorization website. Exhibit Block Diagrams External Photos Internal Photos Operation Description Parts List & Placement/BOM Tune-Up Procedure Schematic Diagrams Test Setup Photos Users Manual Type of Confidentiality Requested Permanent

Permanent*

Permanent Permanent Permanent Permanent

Permanent*

Short Term Short Term Short Term Short Term Short Term Short Term Short Term Short Term Short Term The asterisked items (*) require further information to be provided in this justification letter before permanent confidentiality will be extended to these exhibits. Please refer to FCC KDB 726920 D01 found at:

https://apps.fcc.gov/oetcf/kdb/forms/FTSSearchResultPage.cfm?switch=P&id=41731 and review section II, 3) regarding specific information that must accompany these requests. Note: any documents held under the Short-Term confidentiality will automatically become public after the requested time if an appropriate extension request has not been received. Any exhibits (i.e., schematic diagrams) that may have already been requested to have Permanent confidentiality as shown above need not be repeated under Short-Term confidentiality request. Sincerely, Signed:

Printed name: Salvatore Veni VP of Operations Company Name: JTECH, An HME Company