USERS MANUAL Mesa 4 Users Manual Copyright Dec 2023 Juniper Systems, Inc. All rights reserved. Information is subject to change without notice. Part Number 31276-00 Trademarks Juniper Systems is a registered trademark of Juniper Systems, Inc. Mesa 4 is a recognized trademark of Juniper Systems, Inc. Windows, Windows 11, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. Any use of such marks by Juniper Systems, Inc. is under license. Disclaimer The names of other companies and products mentioned herein may be the trademarks of their respective owners. Cautions
WARNING! This symbol indicates that failure to follow directions could result in serious injury. CAUTION: This symbol indicates that failure to follow directions could result in damage to equipment or loss of information. tel: 435.753.1881 l web: www.junipersys.com 1132 W. 1700 N. Logan, UT 84321 ii Mesa 4 Rugged Tablet Users Manual Contents 1. Getting Started 2 1.1 Overview . 2 1.1.1 The Anatomy of the Mesa 4 . 2 1.2 Perform Initial Tasks . 4 1.2.1 Review Documentation . 4 1.2.2 Install and Charge the Battery Pack . 4 1.2.3 Set Up Windows . 5 1.2.4 Attach the Hand Strap . 6 1.2.5 Attach the Stylus Tether . 6 2. Standard Features 9 2.1 Display . 9 2.1.1 Manually Adjust Display Brightness . 9 2.1.2 Automatically Adjust Display Brightness . 10 2.2 Camera . 11 2.2.1 Photo and Video Library . 11 2.3 Device Settings App . 11 2.3.1 About . 11 2.3.2 Keypad Settings . 12 2.3.3 Touchscreen Profile Settings . 15 2.3.4 Update the Mesa 4 . 15 2.4 LED Activity Indicators . 16 2.5 Connector Ports . 17 2.5.1 Connector Protector . 17 2.5.2 USB-A Port . 17 2.5.3 USB-C Port . 17 2.6 Micro SD and Nano SIM Cards . 17 2.7 Audio Features . 18 2.8 Rugged . 19 2.9 Sensors . 19 2.9.1 Compass, Accelerometer, and Gyroscope . 19 2.10 Bluetooth Wireless Communication . 20 2.10.1 Turn On or Off Bluetooth . 20 2.10.2 Pair a Bluetooth Device . 21 iii Mesa 4 Rugged Tablet Users Manual 2.11 Wi-Fi Wireless Networking . 21 2.11.1 Connecting to a Wi-Fi Network . 22 2.12 GPS/GNSS Receiver . 22 2.12.1 GNSS Settings . 23 2.12.2 GNSS Support . 25 2.13 Power Management . 25 2.13.1 Charging the Battery Pack(s) . 26 2.13.2 Battery Status and Management . 26 2.13.3 Battery Life . 28 2.13.4 Power Off the Mesa 4 . 28 2.14 Task Manager . 29 2.15 Mesa 4 is Locked Up . 29 3. Optional Features and Accessories 33 3.1 4G LTE Data Modem . 33 3.1.1 Set up a Data Account with a Wireless Provider . 33 3.2 Barcode Imager . 34 3.2.1 Scan Test . 34 3.2.2 Barcode Connector Settings . 35 3.2.3 Reading a Barcode . 39 3.2.4 Barcode Types . 40 3.2.5 Troubleshooting the Barcode Imager . 41 3.3 Pistol Grip . 42 3.3.1 To Use the Pistol Grip . 42 3.3.2 Holster . 43 3.4 RFID Reader . 43 3.4.1 Scan Test . 43 3.4.2 RFID Reader Settings . 44 3.4.3 Read an RFID Tag . 48 3.4.4 Antenna for RFID Reader . 48 3.5 RS-232 Port . 48 3.6 Vehicle Dock . 50 3.6.1 Mounting System . 51 iv Mesa 4 Rugged Tablet Users Manual 3.7 Battery Charger . 51 3.7.1 How to Use the Battery Charger . 51 4. Storage, Maintenance, and Recycling 55 4.1 Storing the Mesa 4 and Battery Pack . 55 4.1.1 Storing the Mesa 4 for More than Two Weeks . 55 4.2 Protecting the Touchscreen . 55 4.3 Cleaning the Mesa 4 . 55 4.4 Recycling the Mesa 4 and Batteries . 56 5. Warranty and Repair Information 59 5.1 Limited Product Warranty . 59 5.1.1 Two Year Warranty . 59 5.1.2 Ninety Day Warranty . 59 5.1.3 Warranty Exclusions . 59 5.1.4 Remedy . 60 5.1.5 Limitation of Liability . 61 5.1.6 Governing Law . 61 5.1.7 Warranty Repairs. 61 5.2 Complete Care Service Plans . 62 5.3 Repairs, Upgrades, and Evaluations . 62 5.4 System Information for your Mesa 4 . 63 6. Warnings, Regulatory Information, Licensing 65 6.1 Product Warnings . 65 6.1.1 Battery Warnings. 65 6.1.2 Wall Charger Warnings . 66 6.2 Regulatory Information . 66 6.3 Certifications and Standards . 67 6.3.1 United States . 67 6.3.2 Canada . 68 6.3.3 Radio Frequency Safety . 69 6.3.4 CE Marking (European Union) . 69 6.3.5 Restricted Materials Conformity . 69 6.4 Licensing Information . 70 7. Mesa 4 Rugged Tablet Specifications 73 v Mesa 4 Rugged Tablet Users Manual 1 Getting Started 1. Getting Started 1.1 Overview The Mesa 4 Rugged Tablet from Juniper Systems has the Windows 11 Pro operating system. Standard features include a 7 in. display, capacitive touchscreen, keypad, front and rear cameras, Bluetooth, GPS/GNSS receiver, and Wi-Fi. Standard accessories include a lithium-ion battery pack, AC wall charger, hand strap, connector port cover, and fine-tip capacitive stylus and tether. Optional features include a 4G LTE data modem, RS-232 port, barcode imager, and UHF RFID module. 1.1.1 The Anatomy of the Mesa 4 Front and Back Features 1 2 3 4 5 14 14 6 7 8 5 9 10 11 12 13 14 15 1 Notification LEDs 10 Camera flash 2 Touchscreen and display 11 Speaker 3 Protective over-molded bumper (all four corners) 4 Keypad 5 Microphone (one on each side) 6 Ambient light sensor 7 Front-facing camera lens, 5 MP 8 Power button 9 Rear-facing camera lens, 13 MP 12 Battery door lock 13 Door to removable battery compartment and card slots 14 External device attachment points (three on the back) 15 Storage slot for fine-tip stylus 2 Mesa 4 Rugged Tablet Users Manual Battery Compartment and Card Slots 1 2 7 3 4 5 6 7 1 Battery pack, removable 5 Keyboard connection 2 Battery door 3 Nano SIM card slot and Micro SD/SDHC card slot 4 Battery compartment 6 Location of internal battery (not user accessible) 7 Hand strap attachment points (two on each side) Connector Ports 7 8 9 10 11 7 Connector port protector 8 USB-C 9 USB-A 10 12 V DC power input jack 11 Storage slot for fine-tip stylus 3 Mesa 4 Rugged Tablet Users Manual 1.2 Perform Initial Tasks When you receive your Mesa 4, perform the tasks outlined in this section before first use. 1.2.1 Review Documentation This users manual and other documents, such as release notes, are available on our website at https://junipersys.com/
support/mesa-4/documentation. View, download, and print documents as you desire. A PDF viewer is included with your Mesa 4 apps. 1.2.2 Install and Charge the Battery Pack The Mesa 4 comes with a rechargeable and removable Li-ion battery pack, which you access from the back of the tablet.
CAUTION: The Mesa 4 is not sealed against water and dust when the battery door is not installed. To install and charge the battery pack, 1. Push in the battery lock switch, slide it to the unlocked position, and remove the door. Note: If you are using a micro SD card for additional memory or a nano SIM card for the optional cellular data modem, you can install them now before you install the battery pack or at another time. (See 2.6 Micro SD and Nano SIM Cards on page 17.) 2. Insert the battery pack. Black tab 4 Mesa 4 Rugged Tablet Users Manual Hold the battery so that the black tab on the front edge of the battery is up and facing the door latch.
(This tab helps you remove the battery.) Place the back edge in first, gently pushing it under the two battery catches. Rotate the front edge down until it sits flat in the battery compartment.
CAUTION: Do not insert the battery pack straight down. You can damage the tablet. 3. Replace the door and press down on it until the latch pops into the locked position. 4. Charge the Mesa 4 with the AC wall charger that came with the Mesa 4 or a USB-C cable. AC wall chargerAttach the appropriate plug for your country to the AC wall charger that came with the Mesa 4 (or another approved charger from Juniper Systems). Plug the other end of the AC wall charger into the DC power jack on the Mesa 4. With an approved AC wall charger, the batteries cannot be overcharged. (See 6.1.2 Wall Charger Warnings on page 66.) USB-C cableInsert the USB-C cable into the USB-C port on the Mesa 4. Connect the cable to a computer or wall charger. The USB-C cable must deliver 20 V with a minimum 30 Watts. 5. Charge the battery pack at room temperature (68F or 20C) for six hours (for the first charge). While the battery pack is charging, the red LED blinks. When the battery pack is fully charged and external power is applied, the red LED is solid. Note: The Mesa 4 does not recognize an internal battery until you start charging the batteries. 1.2.3 Set Up Windows When you power on the tablet for the first time, you are prompted to set up Windows. Follow the prompts to set up the tablet. 5 Mesa 4 Rugged Tablet Users Manual 1.2.4 Attach the Hand Strap A hand strap is included with the Mesa 4. This allows you to securely hold the Mesa 4. To attach the hand strap, fasten it to the two attachment points on the left or right side of the tablet, as shown in the images below. 1 2 3 1.2.5 Attach the Stylus Tether A fine-tip capacitive stylus and tether is included with the Mesa 4. To attach the stylus tether, 1. Attach one end of the stylus tether to the stylus. 2. Push the free tether loop through one of the tether attachment points located by each corner on the Mesa 4. 3. Insert the stylus with the attached tether through this loop and tighten the loop. 4. Place the stylus into the stylus storage slot located on the bottom of the Mesa 4. 6 Mesa 4 Rugged Tablet Users Manual 7 Mesa 4 Rugged Tablet Users Manual 2 Standard Features 2. Standard Features This chapter discusses the standard features included with every model of the Mesa 4 Rugged Tablet. 2.1 Display The Mesa 4 has a bright color display and capacitive touchscreen with a diagonal viewing area of 7 inches (178 mm). You can adjust the display settings, including the brightness, night light, and battery saver. 2.1.1 Manually Adjust Display Brightness Use one of the following methods to manually adjust the brightness of the built-in display. From Settings, select System > Display. Move the Brightness slider to adjust the display brightness. To optimize the battery life and adjust the display brightness and contrast based on the displayed content, tap Brightness to expand the section. Select Help improve the battery by optimizing the content shown and brightness. 9 Mesa 4 Rugged Tablet Users Manual Tap the Network, Sound, or Battery icons on the right side of the taskbar. Move the Brightness slider to adjust the brightness of the display. 2.1.2 Automatically Adjust Display Brightness The ambient light sensor on the front of the Mesa 4 measures the light around your device and automatically adjusts the brightness of the display based on the lighting. To enable the ambient light sensor, 1. From Settings, select System > Display. 2. Tap Brightness to expand the section. 3. Select Change brightness automatically when lighting changes. 4. Move the Brightness slider to fine-tune the brightness level. 10 Mesa 4 Rugged Tablet Users Manual 2.2 Camera The Mesa 4 has a 13 MP rear-facing camera with auto focus and flash and 5 MP front-facing camera. You can capture both still images and videos using the camera application. Other options include a timer and brightness settings. 2.2.1 Photo and Video Library Photos and videos are automatically stored in the Pictures folder. 2.3 Device Settings App The Mesa 4 has a built-in app called Device Settings. In this app, you can see detailed information about your device, including the serial number, model number, and Juniper OS version. The Device Settings app also includes options to adjust the touchscreen profiles, define the programmable keys, modify the GNSS settings, and update the Mesa 4. For information on modifying the GNSS settings, see 2.12 GPS/GNSS Receiver on page 22. If your Mesa 4 has the optional RS-232 port, you also configure it from the Device Settings app. (See 3.5 RS-232 Port on page 48.) 2.3.1 About From the About screen in the Device Settings app, view the serial number, model number, OS version, product name, BIOS version, embedded UUID controller version, motherboard version, SSD capacity, cell type, expansion ID, 11 Mesa 4 Rugged Tablet Users Manual and battery status for your tablet. The About screen also contains the regulatory information for the Mesa 4. 2.3.2 Keypad Settings From the Keypad screen in the Device Settings app, customize the keypad backlight brightness, program the keypad buttons, and restore the default keypad settings. To modify the keypad settings, Tap All Users Settings to make keypad changes for all users who sign in to the tablet. Tap Per User Settings to customize keypad changes for your individual account. Per User Settings override All User Settings. Tap Restore Defaults to restore the default settings for All Users or Per User. 12 Mesa 4 Rugged Tablet Users Manual Keypad Backlight Brightness and Timeout To adjust the keypad backlight brightness and timeout, 1. Tap All User Settings or Per User Settings. 2. Open the drop-down menu for Keypad Backlight Brightness and select a brightness from 0100%. Dimming the keypad backlight extends the battery life when the Mesa 4 is in use. 3. Open the drop-down menu for Keypad Backlight Timeout and select the amount of time that the keypad remains lit after it is inactive. Programmable Keys The Mesa 4 has a power/suspend key, Windows key, and three programmable keys that can be used for various functions, such as turning up or down the volume, opening the camera, capturing screenshots, or closing an app. Key Function Windows Start screen 13 Mesa 4 Rugged Tablet Users Manual Key Function P1 P2 Volume down (programmable) Volume up (programmable) Move left Move right Move up Move down Enter (return) P3 On-screen keyboard (programmable) Power Press and release: On or sleep Hold for five seconds and slide down the screen: Power off. Hold for 10 or 20 seconds: Electrically disconnect the battery pack(s). (See 2.15 Mesa 4 is Locked Up on page 29.) To assign a new function to a programmable key, 1. From the Device Settings app, tap Keypad. 2. Tap All User Settings or Per User Settings. 3. Select the preferred function for each programmable key. 14 Mesa 4 Rugged Tablet Users Manual 2.3.3 Touchscreen Profile Settings From Touchscreen in the Device Settings app, select the touchscreen profile that works best for your work environment. To change the touchscreen profile, 1. From the Device Settings app, tap Touchscreen. 2. Select the desired touch profile: Finger and Stylus
(default), Finger, Fine Hard-Tipped Stylus, Glove, Wet and Finger, and Wet and Stylus. Using the Mesa 4 in Wet Conditions When using the Mesa 4 in wet conditions, keep the Mesa 4 tilted at a 30 angle to prevent water from pooling on the screen. Using a Stylus The profiles intended for a stylus work best with the fine-
tipped stylus included with the Mesa 4. Touchscreen performance is not guaranteed with third-party styli.
CAUTION: Do not use the Windows 11 screen calibration tool. Using it may degrade the touchscreen performance. 2.3.4 Update the Mesa 4 From the Update screen in the Device Settings app, decide when and how to get the latest updates to keep your tablet running smoothly. 15 Mesa 4 Rugged Tablet Users Manual To check for available updates for your Mesa 4, 1. From the Device Settings app, tap Update. 2. To set the Mesa 4 to automatically check for updates, turn on Check for updates automatically. 3. To manually check for updates, tap Check for updates. 2.4 LED Activity Indicators LED activity indicators are located on the front of the Mesa 4 in the upper-left corner. Red LED, solid Turns on when you put the tablet to sleep or power
. When the tablet it off by pressing the power key completes the shutdown process, the red LED turns off. Do not remove the battery while the solid red light is on. Turns on when the tablet is plugged in for charging but the batteries are full (not charging) and the device is running or put to sleep. If you shut down the Mesa 4, the red LED light turns off. Red LED, blinking Turns on when the tablet is plugged in and the battery is in the process of charging. Amber light Turns on when the camera is in use. Green LED, solid Turns on when the system is booting. This LED indicator is programmable. 16 Mesa 4 Rugged Tablet Users Manual Blue LED, solid or blinking Does not have an assigned function but can be programmed as desired. Note: The green and blue LEDs are in the same location and do not show simultaneously. These LEDs are programmable, and sample code is available upon request. 2.5 Connector Ports The Mesa 4 has a 12 V DC power input jack, one USB-A port, and one USB-C port. 2.5.1 Connector Protector The connector protector is a removable and replaceable dust cover. The connector protector is not required to maintain the seal of the connectors or tablet. To remove the connector protector, gently pull the top of the protector and remove the rubber retainers from the holes. To replace the connector protector, insert the rubber retainers into the holes and push the connector into place. Contact your sales representative if you need a new connector protector. 2.5.2 USB-A Port Use the USB-A port to connect a USB drive, mouse, or other equipment. 2.5.3 USB-C Port Use the USB-C port for data transfer and to charge the tablet. Note: If you use a USB-C cable for charging, it must deliver 20 V with a minimum of 30 Watts. 2.6 Micro SD and Nano SIM Cards The Mesa 4 has slots for an SD card and a SIM card located in the battery compartment. The card slots hold the cards 17 Mesa 4 Rugged Tablet Users Manual securely, so they will not come out or disconnect if the tablet is dropped. To insert or remove a card, 1. Power off the tablet.
CAUTION: Always completely power off the tablet before removing the battery. Failure to do so may cause loss of data or damage to the tablet. EXCEPTION: If your tablet has an internal battery, you can safely remove the removable battery while the tablet is running. 2. Remove the battery door. (See 1.2.2 Install and Charge the Battery Pack on page 4.) CAUTION: The Mesa 4 is not sealed against water and dust when the battery pack and battery door are not installed properly. 3. Remove the battery pack by pulling up on the black tab on the battery pack. 4. Use the label in the battery compartment to correctly align the card. 5. Push the card into the slot. SD card slot SIM card slot This label has This label has Micro SIM in-
Micro SIM in-
stead of Nano stead of Nano SIMSIM 6. Replace the battery pack, and attach the battery door. To remove the SD card, pull it out. Use tape or an eraser if you have trouble. 2.7 Audio Features The Mesa 4 has the following audio features. SpeakerThe speaker can provide audible indicators and program feedback in loud environments. You can 18 Mesa 4 Rugged Tablet Users Manual listen to audio files and watch videos. For stereo audio, use Bluetooth headphones. MicrophoneUse the microphone to record audio notes or include sound in a video. 2.8 Rugged The Mesa 4 has earned an IP68 rating meaning it is protected against dust and the effects of continuous immersion in water.
CAUTION: If the tablet is submerged in water or mud, rinse the ports with fresh water to remove any salt water or debris. Drain the ports. Allow them to dry before using. 2.9 Sensors 2.9.1 Compass, Accelerometer, and Gyroscope The Mesa 4 has a built-in compass, accelerometer, and gyroscope. The accelerometer assists the compass in determining direction, even if the tablet is not resting flat. The gyroscope senses change in angular motion. The compass, accelerometer, and gyroscope can also be used by other user applications. Compass Calibration Periodically calibrate the compass in your tablet to help maintain its performance. To calibrate the compass, 1. Open an app that uses the compass. 2. Move the Mesa 4 around in the air so that it is oriented in different directions and angles. An effective method is to move the Mesa 4 back and forth making a sideways figure eight for approximately 30 seconds. 19 Mesa 4 Rugged Tablet Users Manual 2.10 Bluetooth Wireless Communication The Mesa 4 has built-in Bluetooth wireless technology, allowing you to connect to other wireless devices with Bluetooth technology. 2.10.1 Turn On or Off Bluetooth To turn on or off Bluetooth, use one of the following methods. From Settings, select Bluetooth & devices. Turn on or off Bluetooth. Tap the Network, Sound, or Battery icons on the right side of the taskbar. Tap the Bluetooth quick setting to turn it on or off. If Bluetooth is turned on without any paired devices, the quick setting displays Not connected. 20 Mesa 4 Rugged Tablet Users Manual 2.10.2 Pair a Bluetooth Device To connect the Mesa 4 and another device with Bluetooth technology, 1. Power on both devices. 2. Place them within a few feet of each other. (The Mesa has long range Bluetooth, but the other device may not.) 3. Turn on the Bluetooth on both devices. 4. On the Mesa 4, tap the Network, Sound, or Battery icons on the right side of the taskbar. 5. Tap the arrow on the Bluetooth quick setting. 6. Select from the list of unpaired devices. 7. If prompted, enter the PIN or passcode of the paired device. Note: If Bluetooth is on and the tablet enters sleep or hibernate mode, Bluetooth turns off to save battery power. The Bluetooth connection is resumed after the tablet powers on. 2.11 Wi-Fi Wireless Networking The Mesa 4 has built-in Wi-Fi wireless networking to connect to the internet or an office network. 21 Mesa 4 Rugged Tablet Users Manual 2.11.1 Connecting to a Wi-Fi Network To connect to Wi-Fi, the tablet must be in the range of a Wi-Fi access point. When Wi-Fi is turned on, the Mesa 4 automatically scans the area for available Wi-Fi networks. To connect to a Wi-Fi network, 1. Tap the Network, Sound, or Battery icons on the right side of the taskbar. 2. Turn on the Wi-Fi (if needed) by tapping the Wi-Fi quick setting. 3. Tap the arrow on the Wi-Fi quick setting to view a list of available networks. 4. Select the desired network, and tap Connect. 5. Enter the network security key or password, and tap Next. The Mesa 4 remembers the Wi-Fi network connections you create. To manage the network and internet settings, open Settings and select Network & internet. 2.12 GPS/GNSS Receiver Mesa 4 has a Quectel GNSS receiver with an internal antenna to provide position information. An external antenna is available as an optional upgrade. 22 Mesa 4 Rugged Tablet Users Manual The GNSS internal antenna is at the top of the device under the Mesa 4 label and works with the tablet in portrait or landscape view. Putting your hand or another object over the antenna area reduces accuracy. The more items between the antenna and the satellites, the lower the accuracy. Note: The receiver automatically detects and uses the external antenna if connected. 2.12.1 GNSS Settings To change the GNSS settings, open the Device Settings app and tap GNSS. Change the following settings to fit your application. Setting Action NMEA port Displays the port used to connect the GNSS receiver to the tablet. Elevation mask Enter the angle that the GNSS receiver uses to determine which satellites to include in location calculations. Satellites below the angle are not used by the receiver. Satellites that appear near the horizon
(0 angle) are subject to signal fade and pick up more atmospheric noise. The satellite viewing area is restricted as you increase the angle. The default angle is 5 above the horizon. 23 Mesa 4 Rugged Tablet Users Manual Setting Action Static threshold Turn on or off static threshold. Navigation mode SBAS corrections Turning on static threshold keeps the location stable when the receiver is stationary or moving at low speeds. Tap Navigation mode to expand the section. In Mode, select Normal or Fitness. Normal is good for most applications and uses SBAS corrections on L1 frequences. Fitness is more accurate for slow moving applications, such as walking or jogging speeds. This mode uses L1 and L5 frequences without SBAS corrections. Turn on or off SBAS corrections. Satellite-Based Augmentation Systems (SBAS) provide accurate, real-time GNSS corrections and are especially helpful in environments where GNSS signals may be obstructed. GNSS constellations Select which GNSS constellations to use. NMEA sentences Tap NMEA sentences to expand the section. Select the NMEA sentences that you want the receiver to transmit to the device. The default NMEA sentences are good for basic location applications. Reset Settings Tap Reset Settings to expand the section. Tap Reset to reset the GNSS receiver. Tap Restore to restore the default GNSS settings. 24 Mesa 4 Rugged Tablet Users Manual 2.12.2 GNSS Support Integrated GNSS Support in Windows The Windows operating system provides built-in support for GNSS devices. As part of that support, the Windows Sensor and Location platform provides a standard way for GNSS information to be made available to applications that have been designed using the Windows Sensor and Location application programming interfaces (APIs). Legacy Support In addition to the Sensor and Location APIs, legacy applications that require access to a serial port can access NMEA data through a serial COM port interface. To find the name of the COM port, open Device Manager and locate Ports (COM & LPT). Expand the folder to see Quectel Mux NMEA Port (COMx), where x is the port number allocated on your device. 2.13 Power Management The Mesa 4 runs on battery power. The tablet uses a rechargeable, Li-ion battery pack and an optional non-
removable, internal battery pack. 25 Mesa 4 Rugged Tablet Users Manual 2.13.1 Charging the Battery Pack(s) For tablets with a removable battery pack and an internal battery pack, the intelligent internal battery charging circuit charges the battery pack with the least amount of energy first. When this battery pack reaches the same level as the other battery pack, both battery packs are charged at the same time until they are both fully charged. Charge the battery packs with the AC wall charger that came with the Mesa 4 or a USB-C cable.
CAUTION: The power source must have 12 V output and be 30 W or higher to power the tablet and charge the batteries at the same time within a four to six hour time frame. Anything less will not allow the tablet to operate as specified. Battery packs are charged most efficiently at room temperature (68F or 20C). The batteries will not charge if the temperature is too hot or too cold. (See 1.2.2 Install and Charge the Battery Pack on page 4.) 2.13.2 Battery Status and Management To view the battery life, tap the Network, Sound, or Battery icons on the right side of the taskbar. The cumulative amount of remaining battery life is displayed in the bottom left corner. 26 Mesa 4 Rugged Tablet Users Manual Tap the battery life percentage to open Power & battery in Settings. From this screen, you can view the charge level for each battery and the estimated time remaining. Note: Data and programs are secure as long as they have been saved, even if the battery pack becomes discharged. The tablet does not depend on the battery to store the data for extended periods. If the Mesa 4 battery reaches a very low charge, the tablet hibernates to prevent further drain on the battery. To exit hibernate mode, charge the Mesa 4. Keep the charger or USB-C cable connected or shut down the tablet until the battery charge is sufficient. This message appears when you can safely disconnect the charger. 27 Mesa 4 Rugged Tablet Users Manual 2.13.3 Battery Life Battery life on a full charge with typical usage is 78 hours. You can extend the battery life by an additional 35 hours with the optional internal battery. The actual amount of battery life you experience can vary significantly depending on your usage of applications, backlight, and radios, such as Wi-Fi, cellular, GNSS, and Bluetooth. Battery packs typically last 1,000 to 3,000 charging cycles and have a one-year shelf life. Recharge the battery packs at least once per year to prevent the batteries from discharging to a level that might damage or permanently reduce the capacity of the batteries.
CAUTION: Only use batteries designed for the Mesa 4 from an approved vendor. Using non-approved batteries may void your tablet warranty. The Mesa 4 must be returned to a certified repair center to replace the optional internal battery. CAUTION: The tablet is not designed to run on external power without a battery installed. Doing so can damage internal components and void the your tablet warranty if external power is lost. 2.13.4 Power Off the Mesa 4 Short-Term Storage To power off the device for short-term storage, 1. Charge the Mesa 4 to 5070%. 2. Press and hold the power button for four seconds. Long-Term Storage To power off the Mesa 4 for long-term storage, 1. Unplug the external power. 2. Power off the Mesa 4 as described in Short-Term Storage on page 28. 3. Wait for the red LED to turn off. 4. Press and hold the power button for 20 seconds. The red LED will start blinking at 10 seconds, and then turn off around 17 seconds. 28 Mesa 4 Rugged Tablet Users Manual At this point, the internal and external batteries have been disconnected from the system. 5. Take out the removable battery pack and store it in a cool, dry location. 6. When you are ready to power on the Mesa 4, replace the battery pack. Plug in the tablet with the AC wall charger or USB-C cable and press the power button. 2.14 Task Manager The Task Manager displays the processes and programs currently running on the Mesa 4 and can be useful for managing and troubleshooting tasks. To open the Task Manager, 1. On the keypad, press and hold the Windows key and then press the power key. 2. Select Task Manager from the list. From this screen, you can view performance data, such as CPU, memory use, and disk space, for apps and processes currently running on the Mesa 4. 2.15 Mesa 4 is Locked Up If the Mesa 4 locks up, you can force the device to shut down by holding the power button. Five-Second Shutdown If the Mesa 4 wont respond and you cannot get to the Start menu, hold the power button for five seconds. The message Slide to shut down your PC appears. Swipe to the bottom of the screen to power off the tablet. To power on the tablet, press the power button. 29 Mesa 4 Rugged Tablet Users Manual Ten-Second Shutdown If the Mesa 4 has been locked up for at least five minutes, disconnect the Mesa 4 from all external power, including an AC wall charger, a USB-C cable, or a dock. Force the hardware to shut down by holding the power button for 10 seconds. To power on the tablet, press the power button. Twenty-Second Shutdown If the Mesa 4 has been locked up for at least five minutes and doesnt respond to the 10-second shutdown, hold the power button down for 20 seconds. The removable and internal batteries are electrically disconnected from the tablet, causing a complete shut down. To power on the tablet and connect the batteries, plug in the tablet with the AC wall charger or USB-C cable and press the power button.
CAUTION: Holding the power button down for 10 or 20 seconds for a forced disconnect is recommended only as a last resort. Forcing the power off loses unsaved data and may corrupt active data transfers to storage. 30 Mesa 4 Rugged Tablet Users Manual 31 Mesa 4 Rugged Tablet Users Manual 3 Optional Features and Accessories 3. Optional Features and Accessories This chapter discusses the optional features that can be included with the Mesa 4 Rugged Tablet. 3.1 4G LTE Data Modem The 4G LTE data modem adds Wireless Wide Area Network data modem capability. This modem supports all major service providers in North America, Europe, and many other regions of the world. 3.1.1 Set up a Data Account with a Wireless Provider Contact a wireless provider to set up data service for the cellular data modem and obtain an account and SIM card. You need to provide the following information when setting up an account:
1. Billing Information and business ID, such as your Federal Tax ID or VAT number. 2. The wireless services required. Specify that you need data service only. You do not need voice or messaging services. 3. You may be asked for the modems IMEI number. To locate the IMEI number, open Settings and select Network & internet > Cellular > Mobile operator settings. The IMEI number is listed under Properties. 33 Mesa 4 Rugged Tablet Users Manual 34 Mesa 4 Rugged Tablet Users Manual Install the SIM CardFor instructions on installing the SIM card, see 2.6 Micro SD and Nano SIM Cards on page 17.The Mesa 4 must be powered off before installing the SIM Card. 3.2 Barcode ImagerThe Mesa 4 with a barcode imager reads 1D and 2D barcodes and imports barcode data into custom or standard programs running on the Mesa 4. Access the barcode imager from the Barcode Connector utility, a program included with the barcode imager.The barcode imager is located on the top of the Mesa 4 when in portrait mode. If the utility is not available, download it from https://junipersys.com/support/article/13028. 3.2.1 Scan TestTo perform a scan test, 1. Open the Barcode Connector utility.2. From the Home screen, tap Scan or press the scan ! button on the keypad. (The default button is P2.) 3. Place the red aiming LED on or near the barcode. If the scan is successful, the data appears in Scan Symbology Type and Scan Data. 3.2.2 Barcode Connector Settings From the Barcode Connector toolbar, you can open screens to customize barcode settings, such as scanning preferences, data format, and barcode types. To expand or collapse the toolbar, tap the menu button . 35 Mesa 4 Rugged Tablet Users Manual Startup Settings Tap Home to open the Home screen and customize the startup settings. Select Startup Barcode Connector on bootup to open the Barcode Connector utility when you sign in to the tablet. Select Start Barcode Connector minimized to open and minimize the Barcode Connector utility when you sign in to the tablet. The keypad button and keyboard wedge function while the app is minimized. User Settings Tap User to open the User screen and define user settings, such as the scan button, scan time, copy method, and keyboard wedge method. 36 Mesa 4 Rugged Tablet Users Manual Change the following settings to fit your application. Setting General Action Customize the following settings. In Barcode scan time, set the amount of time the barcode module attempts to read a barcode. Select when you would like the module to beep. Copy Method Select one of the following. Select Use copy/paste buffer to place barcode data (including prefix/suffix data) in the copy buffer, and then paste it wherever you place the cursor. Select Use individual keystrokes to send each character (including prefix/
suffix data) as an individual keystroke. CAUTION: The copy/paste buffer leaves the data in the copy buffer. If you are scanning sensitive data, select Use individual keystrokes. Select Use virtual-key codes or Use unicode characters to determine the method used to send keyboard data to the system. Select P1, P2, or P3 as the barcode scan button. When you press the scan button, the module scans for tags. Select Enable picklist mode to allow the barcode module to decode barcodes aligned with the center of the laser aiming pattern. Keyboard Wedge Method Select Scan Button Picklist Mode 37 Mesa 4 Rugged Tablet Users Manual Setting Action Enhanced LCD screen scanning Scan Consecutive Read Level Select Enable enhanced LCD screen scanning to allow the barcode module to more easily read a barcode on an LCD screen. Determine how many times the module reads a barcode type before sending the data to the user. Enter a number from 14. 1Codabar, MSI, Discrete 2 of 5, and Interleaved 2 of 5 need two consecutive reads. All other barcodes need only one read. 2All code types must have two consecutive reads. 3Codabar, MSI, Discrete 2 of 5, and Interleaved 2 of 5 needs three consecutive reads. All other barcodes only need two reads. 4All code types must have three consecutive reads. Reset to Default Barcode Settings Tap Reset Settings to reset the Barcode Connector utility to the default settings. Data Format Tap Data Format to open the Data Format screen and set the assigned prefix and suffixes for the barcode. 38 Mesa 4 Rugged Tablet Users Manual Barcode Types The Barcode Imager reads 1D and 2D code types, composite codes, and postal codes. To open a screen for configuring a barcode type, tap the barcode type in the toolbar. 3.2.3 Reading a Barcode After you set up the Barcode Connector utility, you are ready to scan barcodes. To scan a barcode, 1. Open and minimize the Barcode Connector utility. 2. Open an app or document where you want to receive the barcode data, and put the cursor where you want to place the data. 3. Aim the barcode imager at the barcode. The distance required between the barcode and Mesa 4 varies depending on the barcode being read. 4. Aim the red LED at the barcode. 5. Press the scan button. If the scan is successful, the barcode information is placed in your app or document. 39 Mesa 4 Rugged Tablet Users Manual 3.2.4 Barcode Types The Mesa 4 barcode imager reads the following barcode types. 1D Barcodes Code 39 Code 128 UPC-A 40 Mesa 4 Rugged Tablet Users Manual 2D Barcodes Aztec Maxicode MicroPDF417 QR Code 3.2.5 Troubleshooting the Barcode Imager If the barcode imager is not functioning correctly, reset it to factory default settings. 1. Open the Barcode Connector utility. 2. Scan the Set Factory Default barcode (shown below). 3. Open the User screen, and tap Reset Settings. 4. Close the Barcode Connector utility. 41 Mesa 4 Rugged Tablet Users Manual 5. Reopen the Barcode Connector utility and verify that correct functionality has been restored. 3.3 Pistol Grip The Pistol Grip reduces strain and maximizes productivity for heavy barcode scanning applications. The grip meets MIL-STD-810G. Note: For compatibility with the Pistol Grip, the Mesa 4 must have the electrical contacts on the case back. 3.3.1 To Use the Pistol Grip To use the Pistol Grip, 1. Place the Mesa 4 with the back side up. 2. Line up the three screw holes and contacts on the Pistol Grip with the screw holes on the Mesa 4. 3. Use the three screws, included with the Pistol Grip, to attach it to the Mesa 4. 4. Use the Barcode Connector utility, as described in 3.2.3 Reading a Barcode on page 39. 42 Mesa 4 Rugged Tablet Users Manual Trigger Stages The trigger has two stages. Pull the trigger halfway back to turn on the laser and aim the barcode imager at the barcode. Pull the trigger completely back to read the barcode. Note: The Pistol Grip is not compatible with the RFID reader. 3.3.2 Holster Juniper Systems offers an optional nylon Pistol Grip holster case that you can attach to a belt or shoulder strap. 3.4 RFID Reader The RFID module on the Mesa 4 reads UHF RFID tags and imports the data into custom or standard programs running on the Mesa 4. Access the RFID reader from the RFID Connector utility, a program provided with the RFID reader. 3.4.1 Scan Test To perform a scan test, 1. Open the RFID Connector utility. 2. Hold the Mesa 4 with the display side toward you and an RFID tag in front of the RFID reader. 3. From the Home screen, tap Scan. If the scan is successful, the data appears in Scan Data. 43 Mesa 4 Rugged Tablet Users Manual Note: You can also test the scan function by putting the cursor in Scan Data and pressing the keypad button assigned to RFID scanning. 3.4.2 RFID Reader Settings From the RFID Connector toolbar, open screens to customize the RFID settings, such as scanning preferences, data format, and input methods. To expand or collapse the toolbar, tap the menu button . Startup Settings Tap Home to open the Home screen and customize the startup settings. Select Startup RFID Connector on bootup to open the RFID Connector utility when you login to the tablet. Select Start RFID Connector minimized to open and minimize the RFID Connector utility when you login to the tablet. The keypad button and keyboard wedge function while the app is minimized. 44 Mesa 4 Rugged Tablet Users Manual User Settings Tap User to open the User screen. Change the RFID settings to fit your application. Setting General Action Select when you would like the device to beep. 45 Mesa 4 Rugged Tablet Users Manual Setting Action Copy Method Select one of the following options. Select Use copy/paste buffer to place RFID data (including prefix/suffix data) in the copy buffer, and then paste it wherever you place the cursor. Select Use individual keystrokes to send each character (including prefix/
suffix data) as individual keystrokes. CAUTION: The copy/paste buffer leaves the data in the copy buffer. If you are scanning sensitive data, select Use individual keystrokes. Select Virtual Key Codes or Unicode Characters to determine the method used to send data to the RFID module. Keyboard Wedge Method Select Scan Button Select P1, P2, or P3 as the RFID scan button. While the RFID Connector utility is running, this setting overrides any other function assigned to that keypad button. For example, you can set P1 as the RFID scan button and assign P1 a different function in Device Settings. After the RFID Connector closes, P1 reverts to its other assigned function. Tag Type Select Gen 2 or ATA if the device has an ATA license. 46 Mesa 4 Rugged Tablet Users Manual Setting Action Scan Type Select one of the following options. Scan Time and Power Level Select Single Scan to have the RFID module scan for as long as the scan time value is set. The module stops scanning when it reads a tag or the time elapses. Select Continuous Scan to have the RFID module scan for as long as the scan time value is set. The module chains all the tags together (including prefixes and suffixes) sends the data at the end of the scan. Set Scan Time to the determine the amount of time the RFID modules attempts to scan a tag. Set Power Level to the amount of power you want the module to use. The higher the power level is set, the more range you will have. Use a lower power setting when you dont need as much range or the tags you are reading are close to the scanner. Note: Worst Case Off Time is the maximum amount of time that the radio will remain off before it will allow another scan if the power is set higher than the regulatory threshold. The Mesa 4 regulatory threshold is the same as the maximum power of the RFID module, so this number will always be zero. Data Format Tap Data Format to open the Data Format screen and automatically assign a prefix and/or suffix to RFID tags. 47 Mesa 4 Rugged Tablet Users Manual 3.4.3 Read an RFID Tag To read an RFID tag, 1. Open and minimize the RFID Connector utility. 2. Open the document that you want to receive the tag data and put the cursor in the desired location. 3. Hold the Mesa 4 with the display facing you and the tag in front of the RFID reader. The RFID reader is internal and roughly two inches to the right of the rear-facing camera lens. Hold the Mesa 4 at a right angle to the tag in either portrait or landscape orientation. The distance required between the tag and the RFID reader varies depending on the tag. The RFID reading range is between a few inches to three feet. 4. Press the scan button. If the scan is successful, the barcode information is placed in your app or document. 3.4.4 Antenna for RFID Reader The RFID reader has a circularly polarized antenna, which allows you to hold the Mesa 4 in any orientation but has a reduced range compared to a linear antenna. 3.5 RS-232 Port The Mesa 4 with the RS-232 9-pin D-sub connector provides either 5 V DC or 12 V DC on pin 9, depending on the settings. Configure the behavior of the RS-232 port from the Device Settings app. 48 Mesa 4 Rugged Tablet Users Manual To adjust the RS-232 port configurations, open the Device Settings app and tap RS-232. Change the settings to fit your application. Setting Action RS-232 Port Turn on or off the power to the port. Power off the port if no RS-232 device is connected to the Mesa 4. The port pins corrode more quickly when the port has power but is not connected to a device. Note: The COM port number assigned by Windows appears on the label. 49 Mesa 4 Rugged Tablet Users Manual Setting Action Configure pin 9 as input or power supply Set the function of pin 9 (ring indicator) on the port. Select Input (default setting) if your RS-232 device does not need to be powered from the RS-232 port. Select 5 V power supply enabled or 12 V power supply enabled to supply power from pin 9 when the RS-232 device is running or in sleep mode. The power supply is enabled automatically without needing any interaction with the COM port. Select DTR enables 5 V power supply or DTR enables 12 V power supply if you want the power to be off until the RS-232 device opens the COM port and asserts the DTR signal. When the DTR signal de-asserts, the port is powered off. 3.6 Vehicle Dock The Vehicle Dock securely holds the Mesa 4 in place in vehicle-type settings. The dock has a locking mechanism with a unique key for security. (Duplicate keys can be made for fleets.) 50 Mesa 4 Rugged Tablet Users Manual 3.6.1 Mounting System The Vehicle Dock requires an additional mounting arm for full mounting in your vehicle. The dock attaches to any 30 mm x 38 mm AMPS mounting system that suits your application (sold separately). Juniper Systems recommends products from RAM Mount (rammount.com) or ProClip
(proclipusa.com). How to Use the Dock 1. Attach the mounting system to the vehicle. 2. If a hand strap is covering the pin contacts on the Mesa 4, unhook one end or remove it. 3. Hold the Mesa 4 horizontally with the docking pin contacts facing down. Place it over the dock alignment pins and press down until you feel and hear the lock engage. 4. Press the lock bar down until it engages the Mesa 4. 5. Push the lock button in. The Mesa 4 is now locked in the dock and cannot be accidentally removed. 6. To remove the Mesa 4, turn the key until the lock button pops out. Lift the lock bar, and remove the Mesa 4. 3.7 Battery Charger The Battery Charger allows you to charge spare battery packs for the Mesa 4. 3.7.1 How to Use the Battery Charger Batteries charge best at room temperature (about 68F or 20C). Batteries will not charge (or might charge slowly) at temperatures below 32F (0C) or above 122F (50C). Use the AC wall charger (provided with your Mesa 4) to power the Battery Charger. Insert the battery pack into the charger with the battery contacts entering the charger first. 51 Mesa 4 Rugged Tablet Users Manual Battery Charger LED Indicator The LED indicates the charging status:
Blinking, slowlyThe battery pack is charging. Solid, onThe battery pack is fully charged. OffThere is no power to the Battery Charger. The battery is not charging. 52 Mesa 4 Rugged Tablet Users Manual 53 Mesa 4 Rugged Tablet Users Manual 4 Storage, Maintenance, and Recycling 4. Storage, Maintenance, and Recycling Follow the instructions in this chapter to properly maintain and recycle the Mesa 4. 4.1 Storing the Mesa 4 and Battery Pack When the tablet is not being charged and is in sleep mode, the tablet draws a small amount of power. This power draw maintains the memory (RAM) of the tablet in the same state it was in when it was awake. Charge the tablet each night or weekend when it is in sleep mode. If the Mesa 4 battery reaches a very low charge, the tablet automatically hibernates to prevent further drain on the battery. Note: Data and programs are secure as long as they have been saved, even if the battery pack becomes discharged. The tablet does not depend on the battery to store the data for extended periods. 4.1.1 Storing the Mesa 4 for More than Two Weeks To store the tablet for two weeks or more, see Long-Term Storage on page 28. 4.2 Protecting the Touchscreen Protect the touchscreen from impact, pressure, or abrasive substances that could damage the screen. To further protect the touchscreen, apply a screen protector (optional accessory) using the directions that come in the package.
CAUTION: Replace the screen protector as often as the screen protector instructions recommend. 4.3 Cleaning the Mesa 4 Make sure the battery door is securely installed. Remove the screen protector if you want to clean underneath it. Use warm water, a mild cleaning solution, and a soft bristle brush to gently clean the Mesa 4. 55 Mesa 4 Rugged Tablet Users Manual
CAUTION: Do not direct a high-pressure stream of water at the device to clean it. This action could break the seal, causing water to get inside the device and voiding the warranty. CAUTION: Exposure to some cleaning solutions may damage your device, including automotive brake cleaner, isopropyl alcohol, carburetor cleaner, and similar solutions. If you are uncertain about the strength or effect of a cleaner, apply a small amount to a less visible location as a test. If you notice any visual change, promptly rinse and wash with a known mild cleaning solution or with water. 4.4 Recycling the Mesa 4 and Batteries When the Mesa 4 and Li-ion battery packs for your Mesa 4 reach the end of their service life, do not dispose of them in municipal waste. Always dispose of waste equipment at a designated electrical equipment recycling collection point. 56 Mesa 4 Rugged Tablet Users Manual 57 Mesa 4 Rugged Tablet Users Manual 5 Warranty and Repair Information 5. Warranty and Repair Information 5.1 Limited Product Warranty 5.1.1 Two Year Warranty Juniper Systems, Inc. (JS) warrants that the Mesa 4 Rugged Tablet and optional internal battery shall be free from defects in materials and workmanship, under normal intended use, for a period of 24 months from the date of shipment, excepting that this warranty shall not apply to user replaceable battery packs, media containing tablet and desktop PC programs, user documentation, and any accessories. 5.1.2 Ninety Day Warranty JS warrants that the following items shall be free from defects in materials and workmanship, under normal intended use, for a period of ninety (90) days from the date of shipment:
User replaceable battery packs User documentation Accessories 5.1.3 Warranty Exclusions This warranty shall not apply if:
i. ii. iii. iv. v. the product has been set up improperly or has been improperly installed or calibrated, the product is operated in a manner that is not in accordance with the user documentation, the product is used for a purpose other than for which it was designed, the product has been used in environmental condi-
tions outside of those specified for the product, the product has been subject to any modification, alteration, or change by or on behalf of customer
(except and unless modified, changed or altered by JS or under direct supervision of JS), 59 Mesa 4 Rugged Tablet Users Manual vi. the defect or malfunction results from misuse or ac-
cident, vii. the serial number on the product has been tam-
pered with or removed, or viii. the product has been opened or tampered with in any way (such as the tamper evident VOID label indicating certified IP [Ingress Protection] seal area has been tampered with or removed). Parts that are excessively worn are not covered under warranty. These may include, but are not limited to, the keyboard elastomer and switch matrix, hand straps, and the touch screen (if applicable). This warranty is exclusive and JS will not assume and hereby expressly disclaims any further warranties, whether express or implied, including, without limitation, any warranty as to merchantability, fitness for a particular purpose, non-
infringement or any warranties arising from the course of performance, dealing, or usage of trade. JS specifically makes no warranties as to the suitability of its products for any particular application. JS makes no warranties that its products will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, the operation of its products will be uninterrupted or error free, or all defects in the product will be corrected. JS shall not be responsible for software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to JS for repair, whether under warranty or not. 5.1.4 Remedy In the event a defect in materials or workmanship is discovered and reported to JS within the specified warranty period, after evaluation by a technician at a certified repair center, JS will, at its option, repair the defect or replace the defective part or product. Replacement products may be new or reconditioned. JS warrants any replaced or repaired product for a period of ninety (90) days from the date of 60 Mesa 4 Rugged Tablet Users Manual return shipment, or through the end of the original warranty period, whichever is longer. 5.1.5 Limitation of Liability To the fullest extent allowed by law, the obligation of JS shall be limited to the repair or replacement of the product. JS shall in no event be liable for special, incidental, or consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of any product. Any responsibility and/or liability of JS shall, in connection with a warranted product, be limited in the maximum amount to the original purchase price. 5.1.6 Governing Law This warranty is governed by the laws of Utah, U.S.A. and excludes the United Nations Convention on Contracts for the International Sale of Goods. The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty. 5.1.7 Warranty Repairs Warranty information for the Mesa 4 Rugged Tablet is located on our website at https://junipersys.com/support/
mesa-4/my-product then Warranty. You can check warranty status, view warranty terms and conditions, etc. Standard repair orders and 3-Day Expedite Service repair orders are valid for 30 days from the date issued. 1-Day Expedite Service repair orders are valid for 7 days from the date issued. Wait to request a repair until you are ready to send the product. Services and Materials Provided Under Warranty Analysis of problem by service technician Labor and materials required to fix defective parts Functional analysis performed after repair Shipping costs to return device to customer 61 Mesa 4 Rugged Tablet Users Manual JS strives to provide continued full repair services for our products for up to five years from the final production date of each product model. However, in some rare cases
(depending on the repair need), it may not be possible to perform a repair due to an unforeseen discontinuation or lack of supplied parts from third-party vendors. Repair support for a product may continue beyond five years if obtaining replacement parts or tools remains economically feasible. Our policy is that we will do what is best and most beneficial for our customers and company. 5.2 Complete Care Service Plans We offer service plan options that provide additional benefits through participating repair centers. Services include:
Service plan coverage up to five years from the original product ship date. Up to a 50% discount on all charged repairs. Expedited repairs and return shipping at no additional charge. Replacement of worn and/or damaged parts at no additional charge. Complete comprehensive coverage to protect your investment even when accidents occur. Loaner product option when an expedited repair is not enough. Priority support through a personal account specialist. For more information about our Complete Care service plans, go to our website at https://junipersys.com/support/
mesa-4/my-product then Warranty/Complete Care Options or Warranty/Complete Care Terms and Conditions. 5.3 Repairs, Upgrades, and Evaluations CAUTION: Do not attempt to repair the Mesa 4 yourself. This action voids the warranty.
Information about repairs, upgrades, and evaluations is 62 Mesa 4 Rugged Tablet Users Manual located on our website at https://junipersys.com/support/
mesa-4/my-product and then tap Repairs. You can locate a repair center, submit a repair order, check repair status, view terms and conditions, get shipping instructions, and view lead times. Before returning a tablet, submit a repair order from our website and wait for confirmation or contact a repair center directly. Be prepared to provide the following information:
The product serial number. This information can be located by opening Device Settings or inside the battery compartment. Note: Before opening the battery door and removing the battery, see the proper procedure in 1.2.2 Install and Charge the Battery Pack on page 4. Name and shipping address of company/university/
agency. Best contact method (phone, fax, email, cell/mobile). Clear, highly-detailed description of the repair or upgrade. Credit card/purchase order number and billing address
(for a repair or upgrade that is not covered by the standard warranty or an extended warranty policy). 5.4 System Information for your Mesa 4 You might be asked to provide additional information about your Mesa 4 when you contact a repair center. To view information like the operating system edition, OS build and serial number, open Device Settings. For additional information, open Settings and select System > About. 63 Mesa 4 Rugged Tablet Users Manual 6 Warnings, Regulatory Information, Licensing 6. Warnings, Regulatory Information, Licensing 6.1 Product Warnings Follow the warnings listed below to use the Mesa 4 and accessories safely. 6.1.1 Battery Warnings
WARNING! This device comes with a lithium-ion rechargeable battery pack. To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or expose the battery pack to fire. Do not disassemble or open, crush, bend or deform, puncture or shred. Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. Only use the battery for the system for which it is specified. Only use the battery with a charging system that has been qualified with the system per this standard. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard. Do not short circuit a battery or allow metallic conductive objects to contact battery terminals. Replace the battery only with another battery that has been qualified with the system. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other hazard. Promptly dispose of used batteries in accordance with local regulations. Battery usage by children should be supervised. Avoid dropping the battery. If the battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection. Improper battery use may result in a fire, explosion or other hazard. 65 Mesa 4 Rugged Tablet Users Manual
CAUTION: Risk of explosion if the battery is replaced by an incorrect type. 6.1.2 Wall Charger Warnings
WARNING! To reduce the risk of personal injury, electrical shock, fire or damage to the equipment:
Plug the AC wall charger into an electrical outlet that is easily accessible at all times. Do not place anything on the AC wall charger cord or any of the other cables. Arrange them so that no one may accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the AC wall charger from the electrical outlet, pull on the plug, not the cord. The AC wall charger must be approved by Juniper Systems, have an output rating of 12 V DC and a minimum 1.67 A, and be certified or listed by a nationally recognized testing laboratory. The AC wall charger provided with the Mesa 4 meets these criteria. Using any other external power source can damage your product and void your warranty. 6.2 Regulatory Information To access the regulatory information for the Mesa 4, go to Device Settings > About > Regulatory. 66 Mesa 4 Rugged Tablet Users Manual 6.3 Certifications and Standards 6.3.1 United States In compliance with the FCC rules 47 CFR 15.19(a)(3), the statements that follow must appear on the device or in the user documentation. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
The device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. In compliance with the FCC rules, 47 CFR 15.105(b), the user must be notified that this equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. In compliance with the FCC rules, 47 CFR 15.21, the user must be notified that changes or modifications to the Rugged Tablet that are not expressly approved by the 67 Mesa 4 Rugged Tablet Users Manual manufacturer could void the users authority to operate the equipment. Only approved accessories may be used with this equipment. In general, all cables must be high quality, shielded, correctly terminated, and normally restricted to two meters in length. Wall chargers approved for this product employ special provisions to avoid radio interference and should not be altered or substituted. 6.3.2 Canada In compliance with Industry Canada rules, the following statement must appear on the device or in the user documentation:
This Class B digital apparatus complies with Canadian ICES-
003. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device. Canadian regulations restrict the use of channels in the band 5150 MHz to 5250 MHz to indoor use only. When this product is connected with an access point that is operating in this frequency range, or when using ad-hoc mode, the use of this product is restricted to indoor use only. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes: (1) lappareil ne doit pas produire de brouillage, et (2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. La rglementation canadienne restreignent lutilisation des canaux dans la bande 5150 MHz 5250 MHz pour une utilisation en intrieur. Lorsque ce produit est connect un point daccs qui fonctionne dans cette gamme de frquences, ou lorsque vous utilisez le mode ad-hoc, lutilisation de ce produit est limite une utilisation en intrieur. 68 Mesa 4 Rugged Tablet Users Manual 6.3.3 Radio Frequency Safety This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment is in direct contact with the body of the user under normal operating conditions. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter. Cet quipement est conforme aux limites dexposition aux radiations dans un environnement non contrl. Cet quipement est en contact direct avec le corps de lutilisateur dans des conditions de fonctionnement normales. Cet metteur ne doit pas tre co-localises ou oprant en conjonction avec tout autre antenne ou transmetteur. 6.3.4 CE Marking (European Union) Products bearing the CE marking comply with the EU Directive 2014/53/EU. Declaration of Conformity The Declaration of Conformity for CE Marking is available at:
http://www.junipersys.com/doc 6.3.5 Restricted Materials Conformity The Mesa 4 conforms to the following restricted materials regulations:
RoHS 2011/65/EU and 2015/863 REACH 1907/2006 (Article 33, Article 67) EU POP 2019/1021 California Proposition 65 Canada Prohibition of Certain Toxic Substances TSCA 69 Mesa 4 Rugged Tablet Users Manual 6.4 Licensing Information Note: You must accept the enclosed software License and Warranty terms (www.microsoft.com/userterms). This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual patent portfolio licenses for the personal and non-commercial use of a consumer to (i) encode video in compliance with the above standards
(Video Standards) and/or (ii) decode AVC, VC-1 and MPEG-
4 Part 2 Visual that was encoded by a consumer engaged in personal and non-commercial activity or was obtained from a video provider licensed to provide such video. None of the licenses extend to any other product regardless of whether such product is included with this product in a single article. No license is granted or will be implied for any other use. Additional information may be obtained from MPEG LA, LLC. (See www.mpegla.com.) This Agreement does not, and the Windows Products do not, convey any right to use the Dolby technology portion of the foregoing Windows products or to make, reproduce, or sell the Dolby portion of such Windows products outside of the location of delivery under this Agreement. This Agreement does not grant and does not have the right to grant any rights to Dolby patents for any use of the Dolby portion of the product, or making or selling of such Windows products outside of the delivery location. A list of relevant patents may be obtained from Dolby Laboratories, Inc. This Agreement does not grant and does not have the right to grant any rights to any Dolby copyrights, including the right to reproduce or distribute any portions of the Windows Products that include Dolby intellectual property. Licenses for these activities may be obtained from Dolby. Any use of this product in any manner other than personal use that complies with the MPEG-2 standard for encoding video information for packaged media is expressly prohibited without a license under applicable patents in the MPEG-2 patent portfolio, which license is available from MPEG LA, LLC, 6312 S. Fiddlers Green Circle, Suite 400E, Greenwood Village, Colorado 80111 U.S.A. Windows 11 is automatically updated, which is always enabled. Additional requirements may apply over time for 70 Mesa 4 Rugged Tablet Users Manual updates. The operating system software and updates use significant storage space; users storage capacity will be less. For additional information, see www.microsoft.com/
en-us/windows/windows-11-specifications. Updates require high-speed internet and Microsoft account. Set up may require significant download; ISP fees apply. Cortana is available in select countries; experience may vary by device. 71 Mesa 4 Rugged Tablet Users Manual 7 Specifications 7. Mesa 4 Rugged Tablet Specifications Note: Specifications are subject to change without notice. FEATURE SPECIFICATION Operating System Processor Memory Microsoft Windows 11 Pro English, French, German, Spanish, Brazilian Portuguese are built in; other languages are available for download. Intel Processor N200 8 GB RAM or 16 GB LPDDR5 RAM (model specific) Primary Data Storage 128 GB or 256 GB SSD (model specific) Micro SD/SDXC Card Slot Physical Features SD/SDXC slot, user accessible Dimensions, standard: 5.4 in. wide x 8.48 in. long x 1.36 in. thick (137 mm x 215 mm x 35 mm) Weight: 1.5 to 2.2 lb (680-
907 g) depending on battery configuration and internal options installed Durable, chemical- and shock-
resistant design Easy-to-grip, impact-absorbing, over molded bumpers Three mounting points on the back are size #4-40 UNC with a maximum depth of 3/16 in. (4.76 mm) 73 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Display Active viewing area: 7 in. (178 mm) WXGA 800 x 1280 pixel resolution Backlit LCD Brightness: 800cd/m2 Outdoor viewable Portrait or landscape orientation Capacitive multi-touch interface for use with gloves or fine-tip stylus in dry or wet conditions Dragontail HW coverglass for impact and scratch resistance Touchscreen profile options Programmable keys LED backlit keys Rechargeable Li-ion battery pack, 7.2 V DC 6 Ah, 43.2 WHr Run time of up to 12 hours or more Charging time 4 to 6 hours Built-in battery intelligence User-replaceable Optional internal 21.6 Whr battery provides an additional 50% of runtime and hot-swap capability; not user replaceable or accessible Power input jack (10 V21.25 V, nominal 12 V DC) USB-A (1x USB 3 SuperSpeed) USB-C (1x USB 3 SuperSpeed+) Touchscreen Keyboard Batteries Ports 74 Mesa 4 Rugged Tablet Users Manual Appendix 7 Specifications 74 FEATURE SPECIFICATION Wireless Connectivity Audio LED Activity Indicators Standard Sensors/
Features Bluetooth wireless technology 5.3 (BR, EDR, BLE, class 1.5) Wi-Fi 4, 5, 6, 6E (802.11 a/b/g/n/
ac/ax, FIPS 140-2) 4G LTE multi-carrier capable, FirstNet ready Mono speaker, loud and clear Microphone, low noise Red: power applied/charging status Green: system is booting Blue: application programmable Amber light: camera is in use Ambient light sensor Compass Accelerometer Gyroscope TPM (Trusted Platform Module) v2.0 Temperature Specifications Operating temperature: -4F to 122F (-20C to 50C). Storage temperature: -22F to 158F (-30C to 70C) Battery charging temperature:
32F to 122F (0C to 50C) Shock Resistance Withstands multiple 4 foot drops to concrete 75 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Environmental Ratings and Standards IP68 rating (IEC 60529-01) Water resistant and dust proof Operating temperature: -22F to 122F (-30C to 50C) Startup temperature: -4F to 122F (-20C to 50C) Storage temperature: -22F to 158F (-30F to 70C) Certified to MIL-STD-810H test procedures:
Method 501.5 High Temperature Method 502.5 Low Temperature Method 514.6 Vibration Shockproof: multiple drops from 4 (1.2 m) onto concrete, test procedure IV Designed to meet MIL-STD-810H test procedures:
Method 500.5 Low Pressure
(altitude) Method 503.5 Temperature Shock Method 506.5 Rain Method 507.5 Humidity Method 510.5 Sand and Dust Method 516.6 Shock 76 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Certifications and Standards FCC Class B CE Marking Industry Canada Australia (ACMA) Bluetooth SIG qualification IP68 water resistant and dust proof Designed to MIL-STD-810G RoHS 2 compliant Mesa 4 is certified on AT&T networks MIL-STD-461F: Minimum Safe Separation Distance Exceptions HERO Unsafe: 10 ft (3 m) HERO Susceptible: 5 ft (1.5 m) HERO Safe: 1 ft (0.3 m) Warranties 24 months for Mesa 4 90 days for accessories Extended service and maintenance plans 77 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Configurations All models and features for the Mesa 4 are configured for United States/
Canada, European Union, or Australia. Mesa 4 has a Quectel receiver and integrated antenna with optional external antenna port. The following configurations are available:
Storage: 128 GB or 256 GB SSD RAM: 8 or 16 GB Wi-Fi Long-range Bluetooth wireless technology Front- and rear-facing cameras 4G LTE cell modem Internal battery Hot-swappable battery Keypad Barcode imager (optional) RFID module (optional) RS-232 port (optional) 13 MP rear-facing with auto focus 5 MP front-facing Video capture JPEG image format Flash Camera 78 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION 4G LTE Data Modem
(Optional) GPS/GNSS Sierra Wireless AirPrime EM7455 or EM7430 (region dependant) Supports nano SIM card only. Nano SIM card header inside battery compartment with card detect feature. Does not support voice calls or SMS. Supports 3G UMTS, HSUPA, HSDPA, HSPA, HSPA+, WCDMA, LTE, FirstNet
*For more details, see 4G LTE Data Modem - Additional Information on page 81. L1/L5 dual frequency 2 to 5 meter typical accuracy Quectel receiver and integrated antenna Optional: MCX connection for external antenna (1 meter real-
time accuracy) Integrated real-time SBAS receiver (WAAS, EGNOS, MSAS, and GAGAN) 135 GNSS tracking channels RAW data capture for post-
processing (sub-meter accuracy with suitable external antenna) UHF RFID
(optional) Built-in UHF RFID module and antenna Region-specific frequency (866 MHz or 920 MHz) EPCglobal Gen 2 (ISO 18000-6C) protocol support Wide output range (030 dBm) Read range depends on device/
tag orientation and antenna 79 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Built-in Barcode 1D/2D Imager
(optional) Imager: Zebra SE4710 Imager Decoder: Zebra PL5000 Symbologies: All common RS-232
(optional) Standard Accessories 1D, 2D (PDF417, MicroPDF417, Composite, RSS, TLC-39, Data matrix, QR code, Micro QR code, Aztec, Maxicode, Postal codes, etc.) Visible aiming bullseye with low-
light illumination Barcode Connector utility:
Wedge and configuration, SDK support available RS-232C 9-pin D-sub connector port Programmable 5 V or 12 V supply Removable Li-ion battery Adjustable hand strap AC wall charger with international plug kit
- Input: 100-240 V AC, 50/60 Hz, 0.8 A
- Output: 12 V DC, 2.5 A Capacitive fine-tip stylus with tether Quick Start Guide Users Manual (on our website) Two-year warranty on Mesa 4 80 Mesa 4 Rugged Tablet Users Manual FEATURE SPECIFICATION Optional Accessories Internal extended battery, 7.2 V
@ 3 A, 21.6 WH Li-ion Integrated UHF reader and antenna Integrated RS-232 9-pin D-sub communication Surveying pole clamp and mount Pistol Grip for reading barcodes Holster for Pistol Grip and Mesa 4 Vehicle charger cable, 12 V vehicle power port, 6 ft. Vehicle mounting dock Vehicle dock/pole mount, dock attachment Shoulder strap Travel charger Serial cable Holster carrying case Flip cover fitted case Four-point harness SD card Screen protector (anti-glare, ultra-clear, or polarized) Office 365 4G LTE Data Modem - Additional Information MODE MODEL/REGION FREQUENCY BANDS LTE Global WCDMA/
HSPA Global 15, 7, 8, 1214, 1820, 25, 26, 28, 29, 32, 3841, 66, 71 1, 2, 4, 5, 6, 8, 9, 19 FirstNet North America 14 81 Mesa 4 Rugged Tablet Users Manual Index Index Symbols 4G Data Modem Data Account, Set up With Wireless Provider 33 SIM Card Installation 33 4G LTE Data Modem 2, 75, 78, 79, 81 A Accessories Optional 81 Standard 80 AC Wall Charger 66 Ambient Light Sensor 2, 10, 75 Anatomy of the Mesa 4 23 Audio Features 18 Microphone 19 Speaker 18, 75 B Barcode Connector Utility 34, 39, 41, 42, 80 Barcode Imager 34, 80 Barcode Connector Utility 34, 39, 41, 42, 80 Pistol Grip 42 Holster 43 Sample Barcodes 40 Battery 21 Charge 74 Battery Compartment 3 Battery Door 23 Battery Pack, Internal 2627, 81 Battery Pack, Removable 35, 2628 Battery Packs Battery Life 26, 28 Charge 28, 66 Install 45 Internal 3, 2627 Removable 3, 4 Specifications 74 83 Mesa 4 Rugged Tablet Users Manual Status 26 Storage 55 Warnings 65 Bluetooth 19, 21 Bluetooth Wireless Communication 2021 C Camera 11 Front 11, 78 Rear 11, 78 Specifications 78 Care and Maintenance Cleaning 55 Storage 55 Cautions 18, 55, 56, 62, 66 Certifications and Standards 66, 77 Canada 68 CE Marking, European Union 69 Licensing Information 70 Radio Frequency Safety 69 United States 67 Cleaning 55 Compass 19 Compass Calibration 19 Configurations 78 Connector Ports 3, 18, 74 D Data Modem 33 Set up a Data Account 33 Install the SIM Card 34 Data Storage 73 Declaration of Conformity 69 Display 74 Brightness 9, 74 Resolution 74 Viewing area 74 Display and Touchscreen Backlight 12 Brightness 9 84 Mesa 4 Rugged Tablet Users Manual Dock Vehicle 50 Documentation 4 E Environmental Ratings and Standards 76 Equipment Warnings 65 F Features Optional 33 Standard 9 G GPS/GNSS 79 Quectel 78 Support 25 H Hand Strap 6 Hibernate 21, 27, 55 I IP68 19, 76, 77 K Keypad Backlight Brightness 12, 13 Key Functions 13, 14 Programmable Keys 13, 14, 74 L Language Installs 73 LED Activity Indicators 16, 52 Light Sensor 2, 10, 75 Limitation of Liability 61 Locked Up 29 LTE Device 2, 33, 75, 78, 79, 81 85 Mesa 4 Rugged Tablet Users Manual M Memory 73 Microphone 19, 75 O Operating System 73 Install Language 73 Updates 70 Optional Features 4G LTE Data Modem 33 Barcode Imager 34 Battery Charger 51 Pistol Grip 42 RFID Reader 43 RS-232 Port 48 P Physical Features 73 Pistol Grip 42 Holster 43 Powering Off 28 Power Management Battery Pack 2, 4, 51 Charging Battery Packs 51 Product Warnings 65 Programmable Keys 13, 14, 74 Q Quectel 25, 78 R RAM 78 Recycling the Mesa 4 and Batteries 56 Removable Battery Pack 35, 4 Repair System Information 63 Repairs, Upgrades, and Evaluations 62 Restore Default Keypad Settings 12 86 Mesa 4 Rugged Tablet Users Manual RFID Reader 43, 79 RS-232C Port 48, 80 S Screen Protector 55, 81 SD Cards 17 Sensors Accelerometer 19 Compass Calibration 19 Gyroscope 19 Serial COM port 25 Service Plans 62 Set Up Tasks 4 Shock Resistance 75 SIM Card 3, 17, 33 Sleep 14, 55 Sleep Mode 21 Speaker 2 Specifications 7380 Standard Features Audio 18 Battery Pack 26 Bluetooth 20 Camera 11 Compass 19 Connector Ports 17 Device Settings App 11 Display 9 GPS/GNSS Receiver 22 LED Activity Indicators 16 Rugged 19 Sensors 19 Wi-Fi Network 22 Storage 78 Storing the Mesa 4 28, 55 Stylus 3 Stylus Storage Slot 2 Tether 6 System Information 63 87 Mesa 4 Rugged Tablet Users Manual T Task Manager 29 Temperature Specifications 75 Touchscreen Calibration Tool 15 Capacitive 2, 9, 74 Display 2 Dragontail HW Coverglass 74 Protecting the Touchscreen 55 Settings 15 Specifications 74 U UHF RFID 79 Updates, Operating System and Documentation 4, 70 V Vehicle Dock 50 W Wall Charger 66 Warnings 6566 Battery Warnings 6566 Wall Charger Warnings 66 Warranty 5962, 77 Exclusions 59 Limitation of Liability 61 Remedy 60 Repairs 61 Services 62 Warranty Exclusions 59 Wi-Fi Wireless Communication 21 Connecting to a Wi-Fi Network 21 Windows 11 15, 70 88 Mesa 4 Rugged Tablet Users Manual 89 Mesa 4 Rugged Tablet Users Manual