K500HPEL WirelessHomePhoneBaseStation User Manual Date:2019-07-18 Version:Draft 2.5 Manage Your Voicemail ............................................................. 6 2.6 Set Up a Conference Call ............................................................ 6 2.7 Use Call Waiting ......................................................................... 7 2.8 Forward Incoming Calls .............................................................. 7 2.9 Use TTY Mode ............................................................................ 7 2.10 Use Advanced Settings ............................................................... 8 3. Specifications ......................................................................................... 8 4. Troubleshooting .................................................................................... 8 5. Regulatory and Safety Information ........................................................ 9 6. Warranty ............................................................................................. 11 Contents Contents ........................................................................................................ 2 1. Getting Started ...................................................................................... 3 1.1 Know Your Device ...................................................................... 3 1.2 Install Your Battery .................................................................... 4 1.3 Charge Your Battery .................................................................. 4 1.4 Status Indicators ........................................................................ 4 1.5 Device Installation ..................................................................... 5 2. Using Your K500HPEL ............................................................................. 5 2.1 Power On or Off......................................................................... 5 2.2 Connect Your K500HPEL to a Phone ........................................... 5 2.3 Phone Calls ................................................................................ 5 2.4 Adjust Volume ........................................................................... 6 1. Getting Started 1.1 Know Your Device Your K500HPEL Wireless Home Phone Base Station lets you make calls with your wireless service providers cellular network.
*For use by manufacturer. 56 K500HPEL 1.3 Charge Your Battery 1.2 Install Your Battery 1. With the back cover facing upright, and slide your top hand down to remove the back cover. K500HPEL Connect the adapter(included) to the power socket on the K500HPEL. Do not force the connector into the power socket. Connect the charger to a standard AC power outlet. 1. 2. 1.4 Status Indicators The indicator lights show the devices status. Indicator Status Description Power Solid Green The device is Power on Blinking Green The device is Shutting down Light off The device is Power off Blinking Green New voicemail waiting Voicemail Light off No new voicemail Blinking Green rapidly Waiting for update Solid Green Software update is in process Information Blinking Green slowly Software update success Battery Blinking Red Solid Green Blinking Green Solid Yellow Blinking Yellow Solid Red Blinking Red Light off Software Update end failed High. Battery level 50%
High (charging) Medium .20%Battery level50%
Medium(charging) Low. Battery level20%
Low(charging) No battery installed Network blinking red Device is not working normally, i.e. 2. Insert the battery by aligning the metal contacts on the battery with the metal contacts in the battery compartment. Gently push down on the battery until it clicks into place. 3. Install the back cover. 78 K500HPEL Service with the 4 Bars lights Limited or no service, searching for off service, IMS registration failed. Network solid red with No SIM or SIM error the 4 Bars lights off Network icon and 4Bars Signal strength indicator, weak to solid green strong signal 1.5 Device Installation The K500HPEL works with your wireless service providers cellular network instead of your homes phone jacks. Position your K500HPEL in a location that has a strong signal, typically near a window wall. the figure below. Connect the two antennas to the position of the antenna interface. Insert the nano SIM card into the SIM card port in the direction as shown in 2. Using Your K500HPEL 2.1 Power ON or OFF To power on your K500HPEL, slide the Power Switch to the ON position. To power OFF, slide the Power Switch to the OFF position. Note: When powered off, the K500HPEL will not send or receive calls. 2.2 Connect Your K500HPEL to a Phone Using a phone cable (RJ11, not included), connect your home phone to the Port named PHONE 1 Note: The PHONE 2 port can be used to connect an additional phone or cordless base station. All telephones connected to the K500HPEL will share the same telephone number. 2.3 Phone Calls Place a Call by Dialing 910 K500HPEL automatically. Answer a Call button. End a Call 1. 2. 1. Pick up the handset of the connected home phone. Note: If your home phone(s) have volume controls, they are independent of 2. Dial the phone number. the K500HPELs Volume Setting Mode. 3. Wait approximately 4 to 12 seconds for the call to be connected Note: You will need to dial 10 digits, even for local numbers. When the phone rings, pick up the handset to answer the call. If the telephone When a voicemail message is waiting, the voicemail indicator on the K500HPEL has a hands-free function, you can answer the call by pressing the hands-free flashes, and an intermittent dial tone can be heard when any connected 2.5 Manage Your Voicemail Your K500HPEL can divert calls to the voicemail, so callers can leave voicemail messages when they cannot reach you. handset is picked up to place a call. Check Your Voicemail Messages 1. Dial 1 or *86 on the connected home phone. Wait approximately 4 to 12 3. Follow the prompts to listen to and manage your voicemail messages. Set Voicemail Options 1. Call voicemail, as explained above. During a call, hang up your home phone by pressing a hands-free function or returning the phone receiver to its base. seconds to be connected to your voicemail inbox. 2. If prompted, enter your voicemail password. 2.4 Adjust Volume You can adjust the call volume using the volume controls of any connected 2. Follow the system prompts to set options such as a password and voice phone or the K500HPELs Volume Setting Mode. There are four settings, recording. volume levels 1-4; level 4 is the default. While on a call, quickly press ** to turn the volume down or ## to 2.6 Set Up a Conference Call turn the volume up. When the call waiting and three-way call features are available, you can When the volume is adjusted to level 1, press ** again cant switch between two calls or set up a conference call. With this feature, you decrease the volume and play the warntone to remind the user;
can talk to two people at the same time. when the volume is adjusted to level 4, press ## again cant increase the volume and play an warn tone to alert the user. 2. Once you have established the connection, press the Flash (or Talk) key on 1. Place the first call. your phone. 1112 K500HPEL 3. When you hear a dial tone, dial the second number. 4. When youre connected to the second party, press the 3 key and the Flash 2.8 Forward Incoming Calls
(or Talk) key to complete the three-way connection. The call forwarding feature allows you to forward your incoming calls to 5. To end the conference call, hang up your home phone or return the phone another phone number, such as your mobile phone or office number. If youve receiver to its base. enabled call forwarding, your home phone will not receive calls until you turn If one of the people you called hangs up during your call, you and the this service off. remaining caller stay connected. If you initiated the call and are the first to Note: Airtime applies to forwarded calls even if you send the call to landline hang up, all callers are disconnected. 2.7 Use Call Waiting phones. Contact your service provider for assistance on how to set an available option (Always forward, When busy, When unanswered, or When unreachable). Call waiting allows you to be notified of incoming calls while on a call. To place the current call on hold and accept the incoming call, press the Flash 2.9 Use TTY Mode
(or Talk) key on your phone. You can then press the Flash (or Talk) key anytime Your K500HPEL is compatible with TTY devices. A TTY device can allow people to switch back and forth between calls. To keep the current call and hang up the incoming call /the holding call press the 0 key and the Flash(or Talk) key To hang up the current call and accept the incoming call/the holding call, press the 1 key and the Flash(or Talk) key. Notes:
supported by your phone instead. If your phone does not have a Flash (or Talk) key, use the off-hook mechanism The call waiting and three-way call features need network support and may result in additional charges. Please contact your service provider for more information. who have hearing or speech disabilities to communicate by telephone. To set the TTY mode or turn TTY support off, dial *955*889*n# on your connected phone, replacing n with one of the following numbers:
Replace n with 0 for TTY Off mode. Users who can hear and talk can turn off TTY support. Replace n with 1 for TTY Full mode. Users who cannot talk or hear can use this mode to send and receive text messages through a TTY device. Replace n with 2 for VCO mode. Users who can talk but cannot hear can use this mode to talk through the phone and receive responses via text messages. Replace n with 3 for HCO mode. Users who can hear but cannot talk can use this mode to listen to calls and respond via text messages. 1314
*955*3284#
Reset your device to factory settings. Standby Time Approximately 36 hours 2.10 Use Advanced Settings Command Description
*955*238*xx#
Set the auto-dialing time. Replace xx with a number indicating the desired time in seconds, from 4 through 12. The default time is 4 s.
*955*338*xx#
Set the flash diagnostic time. Replace xx with a number indicating the desired time in milliseconds, from 200 through 1200. The default time is 700 ms.
*955*866*xxx# Set your voicemail number. Note: need to be reset each time when you need to modify.
*955*808*n#
Set the data transmission mode for Caller ID. Replace n with 0 for FSK or 1 for DTMF. The default mode is FSK. 140.5 (height) x 67.4 (width) x 9.7 (thickness) mm 3. Specifications K500HPEL Device Model Dimension Weight K500HPEL 140g Platform Frequency 1.3GHz Supported Technology LTE Battery 1516 K500HPEL Type Capacity Talk Time Lithium battery 2800mAh Approximately 4 hours 4. Troubleshooting Problem Suggested Solution There is no dial tone After turning the K500HPEL on, wait 1 to 2 minutes before making a call. reception. Move the device to a location with better signal The connection Remove any electrical appliances that are too close to sounds the phone or router. distorted/noisy The cable or phone set might be damaged. Try using a different cable or phone and/or contact the dealer. There is a busy tone Place the phone back on the receiver and try again. when the phone is removed from the receiver Both power and battery indicator lights are blinking After dialing, there is After dialing, wait 4 to 12 seconds for the call to no tone connect. Battery is low, check if K500HPEL is connected to K500HPEL repadly or both off the adapter 5. Regulatory and Safety Information FCC Compliance and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/ TV technician for help. RF Exposure This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the This device complies with part 15 of the FCC Rules. Operation is subject to the FCC radiation exposure limits, human proximity to the antenna shall not be following two conditions:
(1) This device may not cause harmful interference less than 20 cm (8 inches) during normal operation. The FCC grant can be found under the Display Grant section of
(2) this device must accept any interference received, including interference http://www.fcc.gov/oet/fccid after searching on FCC ID: 2APQU-K500HPEL. that may cause undesired operation. Caution: Changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for CTIA Requirements Do not disassemble or open, crush, bend or deform, puncture or shred. Do not modify or remanufacture, attempt to insert foreign objects into the a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are battery, immerse or expose to water or other liquids, expose to fire, designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the explosionor other hazard. Only use the battery for the system for which it is specified. Only use the battery with a charging system that has been qualified with instructions, may cause harmful interference to radio communications. the system per CTIA Certification Requirements for Battery System However, there is no guarantee that interference will not occur in a particular Compliance toIEEE 1725. Use of an unqualified battery or charger may present installation. If this equipment does cause harmful interference to radio or a risk of fire, explosion, leakage, or other hazard. television reception, which can be determined by turning the equipment off 1718 Do not short circuit a battery or allow metallic conductive objects to Only use original accessories, or accessories that are authorized by K500HPEL contact battery terminals. Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard. Promptly dispose of used batteries in accordance with local regulations. Battery usage by children should be supervised. Avoid dropping the device or battery. If the device or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection. Improper battery use may result in a fire, explosion or other hazard.The device shall only be connected to CTIA certified adapters, products that bear the USB-IF logo or products that have completed the USB-IF compliance program. Safety Precautions before using the K500HPEL. Please keep yourself at least 20 cm away from the K500HPEL. Do not use your K500HPEL in dangerous environments such as oil terminals or chemical factories where there are explosive gases or explosive products being processed. 1920 KONNECTONE, with the K500HPEL. Unauthorized accessories may affect the K500HPEL performance, damage the K500HPEL, or cause danger to you. Do not attempt to dismantle the K500HPEL. There are no user serviceable parts. Do not allow the K500HPEL or accessories to come into contact with liquid or moisture at any time. Do not immerse the K500HPEL in any liquid. Do not place objects on top of the K500HPEL. This may lead to overheating of the device. The device must be placed in a ventilated environment for use. Do not expose the K500HPEL to direct sunlight or store it in hot areas. High temperature can shorten the life of electronic devices. Do not allow children to play with the K500HPEL or charger. Keep the length of the cable between the K500HPEL and the phone less than 32 feet. The K500HPEL is for indoor use only. Do not use the K500HPEL outside. Do Cancer and Reproductive Harm www.P65Warnings.ca.gov Cleaning and Maintaining Use an antistatic cloth to clean the K500HPEL. Do not use chemical or abrasive cleanser as these could damage the plastic case. Turn off your K500HPEL before you clean it. Some electronic devices may be susceptible to electromagnetic interference. not connect telephone extensions that run outside of the building. These can Position the device away from TV sets, radios, and other electronic equipment result in lightning damage to your unit. to avoid electromagnetic interference. The K500HPEL may interfere with medical devices such as hearing aids and WARNING: This product contains a chemical known to the State of California pacemakers. Consult a physician or the manufacturer of the medical device to cause cancer, birth defects or other reproductive harm. Use the K500HPEL within the temperature range of 14F to 113F (-10C to End User shall have no right to reject or return the Product, or receive a 45C), and store within the temperature range of -40F to 158F (-40C to refund for the Product from KONNECTONE under the above-mentioned 70C). The humidity range is 5% to 95%. Do not use your K500HPEL during a thunderstorm. Remove the main power pack from the wall socket. Do not take out your nano-SIM card unnecessarily. The nano-SIM card situations. This warranty is End Users sole remedy and KONNECTONEs sole liability for defective or nonconforming items, and is in lieu of all other warranties, expressed, implied or statutory, including but not limited to the implied may be easily lost or can be damaged by static electricity. warranties of merchantability and fitness for a particular purpose, unless K500HPEL otherwise required under the mandatory provisions of the law. Limitation of Liability KONNECTONE shall not be liable for any loss of profits or indirect, special, incidental, or consequential damages resulting from or arising out of or in connection with use of this product, whether or not KONNECTONE had been advised, knew, or should have known of the possibility of such damages, including, but not limited to lost profits, interruption of business, cost of capital, cost of substitute facilities or product, or any downtime cost. 6. Warranty Limited Warranty This warranty does not apply to defects or errors in the Product caused by:
1. Reasonable abrasion. 2. End Users failure to follow KONNECTONEs installation, operation, or maintenance instructions or procedures. 3. End Users mishandling, misuse, negligence, improper installation, disassembly, storage, servicing, or operation of the Product. 4. Modifications or repairs not made by KONNECTONE or a KONNECTONE-certified individual. 5. Power failure, surge, fire, flood, accident, action of third parties, or other event outside KONNECTONEs reasonable control. 6. Usage of third-party products, or usage in conjunction with third-party products provided that such defects are due to the combined usage. 7. Any other cause beyond the range of normal usage intended for the Product. 2122