FCC ID: TSP0B5000A BORDERGUARD WITH SMART CHIP, DOCUMENT SCANNER MODE

by: L1 Identity Solutions, Inc. latest update: 2008-01-07 model: 0B5000A

One grant has been issued under this FCC ID on 01/07/2008 (this is the only release in 2008 for this grantee). Public details available include internal & external photos, frequency information, and manuals. some products also feature user submitted or linked password defaults, troubleshooting guides, warrantee terms, drivers, & instructions.

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1	USERS MANUAL	Users Manual	pdf	1.28 MiB	July 01 2008
1		Cover Letter(s)	pdf		July 01 2008
1		External Photos	pdf		July 01 2008
1		Internal Photos	pdf		July 01 2008
1		ID Label/Location Info	pdf		July 01 2008
1		Cover Letter(s)	pdf		July 01 2008
1		Test Report	pdf		July 01 2008
1		Test Setup Photos	pdf		July 01 2008

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USERS MANUAL

Users Manual

pdf

1.28 MiB

July 01 2008

Viisage iA-thenticate 5.3 Administrators Guide Viisage iA-thenticate 5.3 Administrators Guide i Copyright 2007 by Viisage Technology, Inc. 296 Concord Road, Billerica, MA 01821 USA Phone 978-932-2200, fax 978-932-2225, web www.viisage.com Customer support:

support-ia@l1id.com

+1 978-932-2200

+1 800-555-8784 toll-free (North America) All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Viisage, the Viisage logo, iA-thenticate, BorderGuard, ID-Guard, ID-Passport, iA-DataPort, iA-Examiner, ID-License, TextWatch, and iA-Administrator are trademarks or registered trademarks of Viisage Technology, Inc., an L-1 Identity Solutions Company. All other brand and product names are trademarks or registered trademarks of their respective companies or organizations. Covered by one or more U.S. and foreign patents including U.S. Patent No. 6,269,169. RADIO AND TELEVISION INTERFERENCE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. In order to maintain compliance with FCC regulations shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio & television reception. Changes or modifications not expressly approved by Viisage could void the users' authority to operate the equipment. Safety Guidelines: Follow these safety guidelines to protect your iA-thenticate system from damage and to ensure your own safety. WARNING: Do not attempt to disassemble the iA-thenticate unit or to operate it with any parts removed. The unit contains no user-serviceable parts. Operate iA-thenticate only in an area where the temperature is between 50 F and 105 F (between 10 C and 40 C). Do not spill food or liquids on the iA-thenticate unit. If the unit gets wet, immediately shut down the system and contact Viisage. Do not attempt to open the unit. Only a qualified iA-thenticate technician should perform service and repair work. Do not set anything on top of the iA-thenticate unit or cables. Route all cables so that people will not step or trip on them. Use a surge-protection power strip to protect iA-thenticate against electrical damage, as you would with any computer. The information contained in this document is 1subject to change without notice. Viisage assumes no responsibility for technical or editorial errors or omissions, or for the use of this material. Nor does Viisage make any commitment to update the information contained in this document. This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form without the prior written consent of Viisage. Edition IA-ADMIN-5.3, 12/07 Publication PUB-00052-A-15 ii Table of Contents Part One Setting Up a New iA-thenticate Unit 1 Introduction to iA-thenticate BorderGuard and ID-Guard

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............................................................................................................1-2 Setting Up Your System .........................................................................................1-2 BorderGuard ID-Guard 2 Setting Up a Color BorderGuard Unit Connecting Hardware and Installing Drivers PC System Requirements Installing Software Setting the PCs Taskbar and Display Properties Installing DirectX Installing the iA-thenticate Security Software Installing iA-Examiner Installing DL-Alert Installing the Custom Calibration File Installing Other Optional Software Restarting

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.......................................................................................................... 2-12 Configuring Hardware and Software Configuring a Smart-Card Unit Configuring Internet Explorer Configuring a Non-English Version of Windows Creating Local User Groups and Users Assigning File and Folder Permissions Installing an Optional Reader or Scanner Whats Next?

Running the Software for the First Time Testing the B4500/5000 Smart Card Reader Controlling Access Connecting Hardware Installing Drivers iii 3 Setting Up an ID-Guard Unit PC System Requirements Installing Software Setting the PCs Taskbar and Display Properties Installing DirectX Uninstalling Regula software Installing the Regula SDK Installing the iA-thenticate Security Software Installing iA-Examiner Installing DL-Alert Installing Other Optional Software Restarting

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..........................................................................................................3-11 Configuring Internet Explorer Configuring a Non-English Version of Windows Creating Local User Groups and Users Assigning File and Folder Permissions Installing an Optional Reader or Scanner Whats Next?

Connecting Hardware Installing Drivers Connecting Hardware and Installing Drivers Configuring Hardware and Software Controlling Access 4 Installing an Optional Reader or Scanner Installing the E-Seek Intelli-Check Reader

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.................................................................................4-3 Serial Model USB Model Installing a Flatbed Scanner Part Two Configuring and Managing iA-thenticate 5 Using the Administration Tools iA-Administrator iA-Examiner Whats Next?

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............................................................................................................5-5 6 Quick Configuration Guide 7 Configuring iA-thenticate Viewing Unit Information

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.....................................................................................7-2 iv Setting Options for Basic Operation ICAO Expiration Test Signals and Alerts Startup Restoring Normal Logon Hardware Software Advanced

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..................................................................... 7-12 Two Ways to Save Images and Logs Captured Images Document Results Log Saving Based on Test Results JPEG Image Quality Temporary Images and Logs Setting Options for Saving Images and Logs 8 Configuring iA-Examiner System Configuration Screens Configuring Peripherals Configuring Printing Configuring Data Saving Data Saving Options Using a Networked Database Configuring Tests Configuring Document Processing Configuring Verification Databases About VerifyME Configuring VerifyME

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................................................................ 8-29 Configuring Data Entry Configuring a Custom ID Type Configuring Static Database Information Configuring Debugging Configuring Processing of Unidentified Documents Configuring System Directories Configuring Display Options Configuring Smart Card Options About Basic Access Control Smart Card Options Configuring Bar Code and Magstripe Options Configuring Reference Database Options Configuring Test Suppression Configuring Test Override Options Configuring Alerts for Indeterminate Tests Configuring Credit Card Options Configuring Data Transmission Options Configuring iA-Examiner Doc Log Options Configuring Miscellaneous Options v 9 Managing iA-Examiner Purging Saved Data Backing Up Saved Data

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..........................................................................................9-3 Part Three Using Optional Features 10 Using iA-DataPort Starting iA-DataPort Preparing to Use iA-DataPort Viewing Captured Data Configuring Settings Starting the iA-DataPort Utility Running the Utility Minimized Choosing Where to Send Data Using the Optional Keyboard Filter

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................................................................. 10-14 Configuring General Settings Configuring Communication Port Settings Configuring Data Format Settings Configuring MRZ Data Format Settings Configuring Data Transmit Settings Configuring Display Settings Configuring Startup Settings Appendixes A Setting Up a Monochrome BorderGuard Unit PC System Requirements Installing Software Setting the PCs Taskbar and Display Properties Installing the iA-thenticate Security Software Installing iA-Examiner Installing DL-Alert Installing the Custom Calibration File Installing Other Optional Software Restarting

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.....................................................................A-6 Starting Up and Checking Installation Configuring Internet Explorer Installing the PCI Card Connecting the BorderGuard Cables Finishing Installation Installing Hardware vi Controlling Access Configuring a Non-English Version of Windows

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.......................................................................................................... A-10 Creating Local User Groups and Users Assigning File and Folder Permissions Installing an Optional Reader or Scanner Whats Next?

B Solving Problems Color BorderGuard Color BorderGuard B4500/5000 Drivers Do Not Install As Expected Camera Driver Installation Problems iA-Examiner Reports a COM Port Error Drivers Do Not Install As Expected Camera Driver Installation Problems iA-Examiner Reports a COM Port Error Smart Card Driver Installation Problems

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....................... B-14 Scanning Produces Unexpected Behavior Camera Driver Installation Problems Scanning a Magstripe or Bar Code Produces an Error Scanning Produces an Error or Unexpected Behavior iA-Examiner Reports an IACOM0 Error E-Seek Intelli-Check Magstripe and Bar Code Reader Monochrome BorderGuard Flatbed Scanner ID-Guard C Periodic Maintenance

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............................................................................C-2 Defragmenting the Hard Drive vii viii Part One Setting Up a New iA-thenticate Unit 1 Introduction to iA-thenticate iA-thenticate is a hardware and software system for testing the authenticity of travel and ID documents and for checking the identity of document owners. Basic document testing includes verifying the checksum digits in a documents machine-

readable zone (MRZ), checking its expiration date, and confirming the proper use of IR-absorbent (B900) ink. With optional software and hardware, the system can test documents in additional ways and also check a document owners identity. For example:

With ID-Passport software, the system can verify additional features such as UV patterns and security laminate. With ID-License and DL-Alert software and a magnetic stripe and bar code reader, the system can read and verify drivers licenses and non-driver IDs. With TextWatch software, the system can compare information read from the doc-

ument against a custom database of names, stolen document numbers, or other important data. With an integrated smart card reader, the system can read, verify, and cross-check information from an embedded smart chip. BorderGuard and ID-Guard Note The BorderGuard unit has also been called an iA-then-

ticate unit. Your unit may have either label. Note Some older BorderGuard units have a monochrome camera. The system includes a BorderGuard or ID-Guard unit and a PC running iA-thenticate software. BorderGuard BorderGuard processes passport-size documents as well as smaller wallet-size cards. It captures document images using a color camera, and often uses an attached reader to read magnetic stripes (magstripes) and two-dimensional (2D) bar codes. Some units 1-1 Introduction to iA-thenticate have an integrated smart-card reader for reading chips embedded in the front and back pages (covers) of documents. Color BorderGuard with Smart Chip Reader Color BorderGuard B4500/5000 ID-Guard ID-Guard processes standard wallet-size cards such as drivers licenses and IDs. It captures document images using a color camera, and has an integrated magstripe reader. It can also read 2D bar codes directly from the captured document images without additional hardware. ID-Guard Setting Up Your System Note If you have an older Border-

Guard unit with a mono-

chrome camera, see Appendix A, Setting Up a Monochrome BorderGuard Unit. To set up your iA-thenticate system, carefully follow the instructions in the appropriate chapter:

Chapter 2, Setting Up a Color BorderGuard Unit Chapter 3, Setting Up an ID-Guard Unit Part Two of this guide explains how to configure and manage your system, and Part Three explains how to use optional features. 1-2 2 Setting Up a Color BorderGuard Unit Note If you have an older Border-

Guard unit with a mono-

chrome camera, see Appendix A, Setting Up a Monochrome BorderGuard Unit. This chapter explains how to set up your iA-thenticate system if you have a Border-

Guard (iA-thenticate) unit with a color camera. This includes:

Color BorderGuard units, which have a text panel above the document platform Color BorderGuard B4500/5000 units, which have indicator lights instead Before you proceed with installation, check the Release Notes for new information. If you are upgrading from a previous version, you may need to follow additional steps. IMPORTANT Although setting up this system is similar to setting up a PC, there are important differences. Follow the instructions in this chapter carefully, or your system may not work properly. If you are not experienced in setting up and managing PCs in a networked envi-

ronment, you should not attempt to do the setup yourself. PC System Requirements You install the iA-thenticate software on a Windows PC, and you connect the Border-

Guard unit to the PC through a USB cable. Some units also connect using a standard serial cable. Your PC must meet these requirements:

Hardware Processor: 1.6 GHz Pentium 4 or better recommended; 2.8 GHz or better for a smart-card unit RAM: 256 MB minimum; 512 MB minimum for a smart-card unit Free disk space: 300 MB minimum; 1 GB or more recommended when saving captured images and data Video display: 1024x768 resolution, 65536 colors, or better An available USB 2.0 port (high speed, 480 Mbps) An available standard serial port (for units that require it) Note For BorderGuard color units with USB ports, adding USB devices may increase the minimum system requirements. Viisage rec-

ommends using the USB ports on your computer before using any ports that may be on the back of the BorderGuard unit. 2-1 Setting Up a Color BorderGuard Unit Configuration Swap file: Recommended 768 MB minimum and 1024 MB maximum for drive C and for the data drive (where you store captured images) Supported operating systems Windows 2000 Service Pack 4 or higher with updates 823980 (Microsoft Security Bulletin MS03-026) and 828028 (Bulletin MS04-007) Windows XP Professional Service Pack 2 Other software requirements Internet Explorer 6.0 Service Pack 1 or higher with update 832894 (Microsoft Security Bulletin MS04-004) Current Microsoft USB driver recommended; third-party USB drivers may also perform well Installing Software Do not connect the BorderGuard hardware yet. Setting the PCs Taskbar and Display Properties Your system should be configured so the taskbar displays on top of other windows and the font size is small (Windows 2000) or normal (XP). These are the default Windows settings. If you have changed these settings, follow these steps to restore the defaults:

Windows 2000 1. Start the PC, log on as an administrator, Windows XP 1. Start the PC, log on as an administrator, and exit from all programs. and exit from all programs. 2. Right-click the taskbar and choose Proper-

2. Right-click the taskbar and choose Proper-

ties. ties. 3. On the Taskbar Properties screen, deselect Always on top and click OK. 4. Right-click the Windows desktop and choose Properties. 5. On the Settings tab, click Advanced. 6. In the Font Size drop-down list, select Small Fonts if it is not already selected. 7. Follow any further on-screen instructions for confirming your choice and installing fonts. You do not need to restart the sys-

tem at this point unless Windows requires you to do so. 3. On the Taskbar Properties screen, deselect Keep the taskbar on top of other windows and click OK. 4. Right-click the Windows desktop and choose Properties. 5. On the Appearance tab, in the Font Size drop-down list, select Normal if it is not already selected. 6. Follow any further on-screen instructions for confirming your choice and installing fonts. You do not need to restart the sys-

tem at this point unless Windows requires you to do so. 2-2 Note This release has been tested with DirectX 9.0c. Later versions of DirectX may also be compatible. Note The CDs folder names include the name of the software plus version infor-

mationfor example, iA-thenticate 5.3 Install

(SFW-00099-A-00). For simplicity, these instruc-

tions use just the first part of the namefor example, iA-thenticate. Note If you are upgrading, the screens you see may differ slightly from the ones listed. Just follow the on-screen instructions. Installing Software Installing DirectX This software requires that DirectX 9.0c End-User Runtime be installed on your PC. To find out whether you already have this software installed:

1. Select Start Run, type dxdiag, and click OK. 2. Find the DirectX version listed under System Information on the System tab. If the version is not 9.0c or later, you must install DirectX 9.0c:

Installer Instructions Follow the on-screen instructions. iA-thenticate CD:

iA-thenticate \

DirectX \

directx_9c_oct05sdk_ redist.exe Installing the iA-thenticate Security Software Installer iA-thenticate CD:

iA-thenticate \

1_iA-thenticate \

Setup.exe Screen Intro License Setup Type Data Drive Summary Complete Instructions Click Next. Click Yes to agree. If you have a BorderGuard Color unit, with a text panel above the document platform, select BorderGuard - color unit. If you have a BorderGuard B4500/5000 unit, with indicator lights rather than a text panel, select BorderGuard - B4500 If you want to change the drive for storing data, click Browse and choose any mapped drive. Click Next. Click Next to proceed with installation. Accept No, I will restart my computer later. Click Finish. 2-3 Setting Up a Color BorderGuard Unit Installing iA-Examiner Installer iA-thenticate CD:

iA-thenticate \

2_iA-Examiner \

Setup.exe Screen Intro Data Drive Instructions Click Next. If you want to change the drive for storing iA-

Examiner data, click Browse and choose a location. Click Next to proceed with installation. Complete Click Finish. Installing DL-Alert If you have optional DL-Alert softwareeither the Intelli-Check or Positive Access versioninstall it now. Installer iA-thenticate CD:

iA-thenticate \

DL-Alert-IC \

DL-AlertIntelli-Check.exe or iA-thenticate \

DL-Alert-PA \

C:\BorderGuard\Config\

kette rather than a CD. 2-4 Connecting Hardware and Installing Drivers Connecting Hardware and Installing Drivers Note The included power supply might not have a power cord suitable for your coun-

try. In this case you must obtain and use a 3-conduc-

tor grounded supply cord with a plug cap suitable for your country. It must have a minimum internal conduc-

tor area of 0.75 mm2 and have a standard IEC 320 female connector. Connect the BorderGuard hardware only after you have installed the software as described starting on page 2-2. Connecting Hardware Each BorderGuard unit ships with a USB cable and a power supply and cord. Some units also include a standard serial cable. To connect the BorderGuard hardware:

1. Restart the PC after installing the software, and log on as an administrator. 2. Plug the BorderGuard power cable into the connector on the back of the Border-

Guard unit, and plug the line cord into a surge-protected power source (100240 VAC, 4763 Hz, 170 W). 3. Turn on the power switch on the BorderGuard unit, and wait for the Welcome mes-

sage to appear on its text panel. 4. If your unit includes a serial cable, connect it from the serial port on the back of the unit to the appropriate COM port on your PC (the one you selected during installa-

tion, page 2-3). 5. Connect the USB cable from the USB port on the back of the BorderGuard unit to an available USB 2.0 port (high-speed, 480 Mbps) on your PC. When you do this, Windows automatically starts installing drivers. Installing Drivers Driver installation varies with the version of Windows and the type of BorderGuard unit. Follow the appropriate instructions below. If the drivers do not install as described here, follow the problem-solving instructions on page B-2 for a color BorderGuard unit or B-4 for a color BorderGuard B4500/5000. Note If you see the following error message during installation with a B4500/5000 unit, refer to Repairing the OmniKey Registration Settings on page B-8:

Cannot import C:\Program Files\OmniKey\55x3 Driver V2.1.0.8\settings.reg Windows XP To install all drivers:

Just wait. Windows XP should install all drivers automatically. Windows 2000 To install drivers for BorderGuard B4500/5000:

Just wait. Windows 2000 should install all drivers automatically. To install drivers for BorderGuard Color units:

1. When the new hardware wizard runs, confirm that the small window showing the device name says USB 2.0 Camera or Color Camera 01. Sometimes you have to move the wizard window to see this small window. 2. On the first wizard screen, click Next. 2-5 Setting Up a Color BorderGuard Unit 3. Select Display a list of known drivers for this device so that I can choose a specific driver, and click Next. 4. Click Have Disk and select C:\BorderGuard\Tools\BorderGuard Camera. (If there is no Have Disk button, first click Next and then click Have Disk.) 5. When the wizard displays the driver, click Next. 6. If you see a message about the digital signature, click Yes to continue. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. Configuring Hardware and Software After installation, you may need to set some basic configuration options. Configuring a Smart-Card Unit If you have a smart-card unit, follow these steps to configure it:

1. Run iA-Administrator by choosing Start Programs iA-thenticate iA-Administrator. 2. On the Configuration tab, under Signals and Alerts, deselect both of the Beep when... options. (These are currently incompatible with smart-card processing.) 3. Click Apply, then exit iA-Administrator. 4. Run iA-Examiner using the desktop shortcut or by choosing Start Programs iA-thenticate iA-Examiner. 5. Click Mgmt Funcs and then System Config. 6. On System Configuration Page 1, select Smart Card Reader. 7. Click Apply and Done, then exit iA-Examiner. Configuring Internet Explorer If you use the VerifyMe verification database, follow these steps to configure Internet Explorer:

1. Start Internet Explorer. 2. Select Tools Internet Options. 3. On the Advanced tab, under the Security heading, deselect Warn if changing between secure and not secure mode. Configuring a Non-English Version of Windows If you install this software on a unit running a non-English version of Windows, you may need to follow some additional steps. 2-6 Running the Software for the First Time To configure Windows 2000Dutch, French, or Portuguese:

1. Select Start Run, type DCOMCNFG, and click OK. 2. On the Default Security tab, under Default Access Permissions, click Edit Default. 3. In the displayed list, look for an entry for SYSTEM and also for INTERACTIEF

(Dutch), INTERACTIF (French), or INTERATIVO (Portuguese). If either name is missing, follow these steps to add the missing name or names:

a. Click Add. b. In the drop-down List Frames From list, select the name of your unit. c. In the Names list, select the missing name or names and click Add. d. Click OK several times to accept the changes. To configure Windows XPDutch, French, or Portuguese:

1. Select Start Run, type DCOMCNFG, and click OK. 2. Open Component Services, then Computers, then My Computer, and then DCOM Config. 3. Right-click BGServer and choose Properties. 4. On the Security tab, under Launch and Activation Preferences, select Customize and click Edit. 5. If the displayed list does not include INTERACTIEF (Dutch), INTERACTIF (French), or INTERATIVO (Portuguese), add the appropriate name and select all the Allow per-

missions. 6. In the same list, select all the Allow permissions for SYSTEM. Then click OK. 7. Back on the Security tab of the BGServer Properties window, under Access Permis-

sions, select Customize and click Edit. 8. In the displayed list, select both of the Allow permissions for SYSTEM and for INTER-

ACTIF, INTERATIVO, or INTERACTIEF. Then click OK. 9. In the BGServer Properties window, click OK. Then close the Component Services window. Running the Software for the First Time After you finish installation:

1. Restart the system and log on as an administrator. 2. Run iA-Examiner using the desktop shortcut or by choosing Start Programs iA-thenticate iA-Examiner. 2-7 Setting Up a Color BorderGuard Unit If you see an error message about a COM port when you start iA-Examiner, follow the instructions on page B-3 (for color BorderGuard) or B-5 (for color BorderGuard B4500/5000) to correct the problem. This ensures that all settings are properly registered. After that, you can run the soft-

ware using non-administrator accounts. Testing the B4500/5000 Smart Card Reader If you have a smart-card reader on a BorderGuard B4500/5000 unit, verify that it is functioning correctly. The following two procedures will check the smart card reader functionality. You can use either the iA-Examiner test or the OMNIKEY applet test. To test the smart card reader using iA-Examiner:

1. In iA-Examiner, process a smart card document that has its chip in the front cover side of the document (on the glass). 2. Process a smart card document that has its chip in the back cover side of the docu-

ment (on the platform in front of the glass). 3. Check the smart card test results for both documents. If iA-Examiner displays smart card test results for both documents, the unit is operating correctly. If iA-Examiner fails to recognize the smart card, follow the instructions for fixing the problem in Repairing the OmniKey Registration Settings on page B-8. To test the smart card OMNIKEY applet:

1. In Control Panel, run the OMNIKEY 55x3 Driver Applet. 2. Right-click in the title bar of the applet and select Antenna Configuration. 2-8 3. On the Antenna tab, verify that Enable Multi-Antenna Mode is checked. Controlling Access If Enable Multi-Antenna Mode is not checked, follow the instructions for fixing the problem in Repairing the OmniKey Registration Settings on page B-8. Controlling Access This section explains how to create local user groups and set file permissions for your system so that different users have just the access they need. Creating Local User Groups and Users First, create two local user groups and assign users to these groups as needed. 1. Create these two local user groups:

iA-thenticate Users iA-thenticate Administrators 2-9 Setting Up a Color BorderGuard Unit 2. Create as many users as you need for the people who will use the system, and make each one a member of the appropriate user group:

Local User Group Users Who Should Belong to This Group Access Allowed iA-thenticate Users iA-thenticate Administrators Personnel who use iA-Examiner to test and examine documents Technical administrators, security managers, and operations managers iA-Examiner: user functions iA-Examiner: user and man-

agement functions iA-Administrator All Users startup folder

(C:\Documents and Settings\

All Users\Start Menu\

Programs\Startup) Assigning File and Folder Permissions Assigning file and folder permissions ensures that each group of users can run the appropriate programs. To assign file and folder permissions:

1. Follow steps ac for each file in the table below:

a. Right-click the file and choose Properties. b. Select the Security tab. c. In the Name list, remove the entries for Everyone and Users (if listed). Then add Read & Execute permissions for user groups as indicated in the table. For this file in C:\BorderGuard\Bin\

iA-Administrator.exe

(iA-Administrator) BGDataPort.exe

(iA-DataPort) BGExaminer.exe

(iA-Examiner) BGServer.exe

(ID-Server) ExaminerConfiguration

(iA-Examiner configuration) ExaminerManager

(iA-Examiner management) ExaminerReport

(iA-Examiner reporting) Assign Read & Execute permissions for these groups iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Administrators iA-thenticate Administrators iA-thenticate Administrators ExaminerViewer

(iA-Examiner document review) iA-thenticate Administrators iA-SecondaryStation.exe

(Secondary Station) iA-thenticate Users iA-thenticate Administrators 2-10 Installing an Optional Reader or Scanner 2. iA-thenticate Administrators must be able to change startup settings for All Users. Follow these steps to assign the needed permissions to C:\Documents and Settings\

All Users\Start Menu\Programs\Startup:

a. Right-click folder C:\Documents and Settings and choose Properties. b. Select the Security tab. c. Add Full Control permissions for the iA-thenticate Administrators group. d. Repeat steps ac for each successive folder in the path:

All Users (inside Documents and Settings) Start Menu (inside All Users) Programs (inside Start Menu) Startup (inside Programs) 3. If you use Windows security to limit users access to various folders on your system, all iA-thenticate users must have these permissions:

Full control to the work folder, normally C:\BorderGuard\Working

Read and execute access to C:\BorderGuard and all of its sub-folders

Read, write, and execute access to:

C:\BorderGuard\Config\SampleScan.cfg The folder for storing captured imagesfor example, E:\BorderGuard\Images The folder containing the iA-Examiner database BGExaminer.mdb, normally C:\BorderGuard\Bin If you use TextWatch, the folder containing the TextWatch database iAT.sys, normally C:\BorderGuard\Bin In addition, iA-thenticate administrators must have these permissions:

Write access to:

The folder containing the iA-Administrator database Administrator.mdb, normally C:\BorderGuard\Bin The Windows registry

Read, write, and execute access to:

Your iA-thenticate system is now set up to work using factory-default settings. Probably you will want to change some of those settings. Part Two of this guide explains how. 2-12 3 Setting Up an ID-Guard Unit This chapter explains how to set up your iA-thenticate system if you have an ID-Guard unit, which processes standard wallet-size cards such as drivers licenses and IDs. ID-Guard has an integrated magstripe reader and can read 2D bar codes directly from the captured document images without additional hardware. Before you proceed with installation, check the Release Notes for new information. If you are upgrading from a previous version, you may need to follow additional steps. IMPORTANT Although setting up this system is similar to setting up a PC, there are important differences. Follow the instructions in this chapter carefully, or your system may not work properly. If you are not experienced in setting up and managing PCs in a networked envi-

ronment, you should not attempt to do the setup yourself. PC System Requirements You install the iA-thenticate software on a Windows PC, and you connect the ID-Guard unit to the PC through a USB cable. Your PC must meet these requirements:

Hardware Processor: 2.4 GHz Pentium 4 or better recommended RAM: 512 MB minimum Free disk space: 300 MB minimum; 1 GB or more recommended when saving captured images and data Video display: True color mode (24 or 32 bit) An available USB 2.0 port (high speed, 480 Mbps) with adequate power For computers that do not supply adequate power through a single USB port (espe-

cially laptops running on batteries), a second USB port is required Configuration Swap file: Recommended 768 MB minimum and 1024 MB maximum for drive C and for the data drive (where you store captured images) 3-1 Setting Up an ID-Guard Unit Supported operating systems Windows 2000 Service Pack 4 or higher with updates 823980 (Microsoft Security Bulletin MS03-026) and 828028 (Bulletin MS04-007) Windows XP Professional Service Pack 2 Other software requirements Internet Explorer 6.0 Service Pack 1 or higher with update 832894 (Microsoft Security Bulletin MS04-004) Current Microsoft USB driver recommended; third-party USB drivers may also perform well Installing Software Do not connect the ID-Guard hardware yet. Setting the PCs Taskbar and Display Properties Your system should be configured so the taskbar displays on top of other windows and the font size is small (Windows 2000) or normal (XP). These are the default Windows settings. If you have changed these settings, follow these steps to restore the defaults:

2. Right-click the taskbar and choose Proper-

tem at this point unless Windows requires you to do so. 3-2 Installing Software Note This release has been tested with DirectX 9.0c. Later versions may also be compatible. Note The CDs folder names include the name of the software plus version infor-

mationfor example, iA-thenticate 5.3 Install

(SFW-00099-A-00). For simplicity, these instruc-

tions use just the first part of the namefor example, iA-thenticate. Note If you are upgrading, the screens you see may differ slightly from the ones listed. Just follow the on-screen instructions. Installing DirectX This software requires that DirectX 9.0c End-User Runtime be installed on your PC. To find out whether you already have this software installed:

1. Select Start Run, type dxdiag, and click OK. 2. Under the systems tab, find the DirectX Version listed under System Information. If the version is not 9.0c or later, you must install DirectX 9.0c:

Installer Instructions Follow the on-screen instructions. iA-thenticate CD:

iA-thenticate \

DirectX \

directx_9c_oct05sdk_ redist.exe Uninstalling Regula software Before installing the Regula SDK version 4.10, you must uninstall any previous ver-

sions. To find out whether you already have this software installed and uninstall any previous versions:

1. Select Start Settings Control Panel Add/Remove Programs. 2. Look for Regula programs (for example, Regula Document Reader SDK or Regula Document Reader Core Components). 3. Select each program and click Remove. Installing the Regula SDK To install Regula SDK version 4.10:

Installer Instructions iA-thenticate CD:

iA-thenticate \

Regula_SDK-4.10 \

setup.exe Follow the on-screen instructions in the InstallShield Wizard. 3-3 Setting Up an ID-Guard Unit 3-4 Installing the iA-thenticate Security Software Installer iA-thenticate CD:

iA-thenticate \

1_iA-thenticate \

Setup.exe Screen Intro License Instructions Click Next. Click Yes to agree. Setup Type Select ID-Guard. Data Drive Summary Complete If you want to change the drive for storing data, click Browse and choose any mapped drive. Click Next. Click Next to proceed with installation. Accept No, I will restart my computer later. Click Finish. Installing iA-Examiner Installer iA-thenticate CD:

iA-thenticate \

2_iA-Examiner \

Setup.exe Screen Intro Data Drive Instructions Click Next. If you want to change the drive for storing iA-

iA-thenticate \

DL-Alert-IC \

DL-AlertIntelli-Check.exe or iA-thenticate \

DL-Alert-PA \

DL-Alert-PositiveAccess.exe Screen Intro Warning Instructions Click Next to proceed with installation. Note the message and click OK. You will find instructions later in this document for configuring iA-Examiner. Complete Click Finish. Installing Other Optional Software If you have other optional software such as ID-Passport, ID-License, or Global-ID, install it now. Follow the instructions included with the optional software. Restarting After you finish installing software, restart your PC. Connecting Hardware and Installing Drivers Connecting Hardware and Installing Drivers Note You may not need to use the second USB connector on the Y cable. This is included to help users who experience power issues. If you do not need the extra connector, simply leave it disconnected. Connect the ID-Guard hardware only after you have installed the software as described starting on page 3-2. Connecting Hardware Your ID-Guard unit may have a Y-shaped USB cable for use with computers that do not supply adequate power through a single USB port. For additional power (especially with a laptop running on batteries), you can plug the extra USB connector into a second USB 2.0 port on the computer. See page B-9 for problem-solving instructions. To connect the ID-Guard hardware:

1. Restart the PC after installing the software, and log on as an administrator. 2. Connect the USB cable from the USB port on the back of the ID-Guard unit to an available USB 2.0 port (high-speed, 480 Mbps) on your PC. When you do this, Windows starts automatically installing drivers. Installing Drivers Installation of additional drivers varies with the version of Windows. Follow the appro-

priate instructions below. If the drivers do not install as described here, follow the prob-

lem-solving instructions on page B-9. 3-5 Setting Up an ID-Guard Unit Notes

Make sure you note the name of the hardware device on the first page of the installation wizard. You will need the name of the device to select the correct driver in step 4. This is especially impor-

tant in Windows 2000 because the first screen closes when you click Next.

On some Windows 2000 systems, the Crescentec camera driver will be found automatically. If this happens, accept the Dig-

ital signature not found warning. If prompted for any additional files (such as CsMini20.sys), browse to C:\Border-

Guard\Tools\Crescentec. See page B-9 for addi-

tional information. Note If you connect a different ID-

Guard hardware unit, you must re-calibrate. 3-6 To install each device driver (repeat as needed):

Windows 2000 1. Make sure you can see the small window Windows XP 1. Make sure you can see the small window that shows the name of the hardware device; this is sometimes hidden behind the wizard. that shows the name of the hardware device; this is sometimes hidden behind the wizard. 2. On the first wizard screen, click Next. 3. Select Search for a suitable driver for my device (recommended) and click Next. 4. Select Specify a location and click Next. 5. Browse to the folder shown in the table below and click Next. 6. If the message Digital signature, not found displays, click Yes to continue. 7. If you are asked whether you want to overwrite a newer file, click Yes. 8. Click Finish. 2. If the first wizard screen asks about con-

necting to Windows Update to search for software, select No, not this time and click Next. 3. Select Install from a list or specific location

(Advanced) and click Next. 4. Select Dont search. I will choose the driver to install. Click Next. 5. Click Have Disk and browse to the folder shown in the table below. (If there is no Have Disk button, first click Next and then click Have Disk.) 6. If you see a warning about the digital sig-

nature, click Continue Anyway. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. Driver files and locations:

For this hardware device:

Browse to this file:

ID Tech USB Serial Converter C:\BorderGuard\Tools\ID-Tech USB\FTDIBUS.INF USB 2.0 Camera or Crescentec DC-1100 ID Tech USB Serial Port or USB Serial Port C:\BorderGuard\Tools\Crescentec\dc1100.inf C:\BorderGuard\Tools\ID-TechUSB\FTDIPORT.INF To calibrate the reader:

1. Select Start Programs Regula Document Reader SDK 4.1 Test40. 2. Click Load Library. 3. Click Initialize. A status message displays the progress. 4. Click Connect.

(You may see a message stating that the firmware does not support device ID stor-

age; this is not an error.) 5. Click Calibrate. Configuring Hardware and Software 6. Capture the Test Object side 1 by placing the blank side down on the glass and clicking OK. 7. Capture the Test Object side 2 by placing the checkerboard side down on the glass and clicking OK. 8. When the message displays Verify: Device_Calibration return=0x000000000, calibration is successful. 9. Click Disconnect. 10.Click Free Library. 11.Close the Test40 application. To configure the Magnetic Stripe Reader:

1. Open Device Manager. (Right-click My Computer, choose Manage, and click Device Manager.) 2. Expand the Ports (COM & LPT) item and find the COM port number assigned to the IDTech USB Serial Port (for example, COM3). 3. Record the port number for use in step 8. 4. Select Start Programs iA-thenticate iA-Examiner. 5. In iA-Examiner, select Mgmt Funcs System Config. 6. Select Magnetic Stripe Reader. 7. Select Serial. 8. Verify that the Comm Port setting is the number assigned to the IDTech USB Serial Port in Device Manager. If necessary, enter the correct port. 9. Click Apply. Configuring Hardware and Software After installation, you may need to set some basic configuration options. Configuring Internet Explorer If you use the VerifyMe verification database, follow these steps to configure Internet Explorer:

1. Start Internet Explorer. 2. Select Tools Internet Options. 3. On the Advanced tab, under the Security heading, deselect Warn if changing between secure and not secure mode. 3-7 Setting Up an ID-Guard Unit Configuring a Non-English Version of Windows If you install this software on a unit running a non-English version of Windows, you may need to follow some additional steps. To configure Windows 2000Dutch, French, or Portuguese:

(Dutch), INTERACTIF (French), or INTERATIVO (Portuguese). If either name is missing, follow these steps to add the missing name or names:

missions. 6. In the same list, select all the Allow permissions for SYSTEM. Then click OK. 7. Back on the Security tab of the BGServer Properties window, under Access Permis-

sions, select Customize and click Edit. 8. In the displayed list, select both of the Allow permissions for SYSTEM and for INTER-

ACTIF, INTERATIVO, or INTERACTIEF. Then click OK. 9. In the BGServer Properties window, click OK. Then close the Component Services window. Controlling Access This section explains how to create local user groups and set file permissions for your system so that different users have just the access they need. 3-8 Controlling Access Creating Local User Groups and Users First, create two local user groups and assign users to these groups as needed. 1. Create these two local user groups:

iA-thenticate Users iA-thenticate Administrators 2. Create as many users as you need for the people who will use the system, and make each one a member of the appropriate user group:

agement functions iA-Administrator All Users startup folder

(C:\Documents and Settings\

All Users\Start Menu\

Programs\Startup) Assigning File and Folder Permissions Assigning file and folder permissions ensures that each group of users can run the appropriate programs. To assign file and folder permissions:

1. Follow steps ac for each file in the table below:

iA-Administrator.exe

(iA-Administrator) BGDataPort.exe

(iA-DataPort) BGExaminer.exe

(iA-Examiner) BGServer.exe

(ID-Server) ExaminerConfiguration

(iA-Examiner configuration) ExaminerManager

(iA-Examiner management) Assign Read & Execute permissions for these groups iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Users iA-thenticate Administrators iA-thenticate Administrators iA-thenticate Administrators 3-9 Setting Up an ID-Guard Unit 3-10 For this file in C:\BorderGuard\Bin\

ExaminerReport

(iA-Examiner reporting) ExaminerViewer

(iA-Examiner document review) Assign Read & Execute permissions for these groups iA-thenticate Administrators iA-thenticate Administrators iA-SecondaryStation.exe

(Secondary Station) iA-thenticate Users iA-thenticate Administrators 2. iA-thenticate Administrators must be able to change startup settings for All Users. Follow these steps to assign the needed permissions to C:\Documents and Settings\

All Users\Start Menu\Programs\Startup:

Full control to the work folder, normally C:\BorderGuard\Working

Read and execute access to C:\BorderGuard and all of its sub-folders

Read, write, and execute access to:

C:\BorderGuard\Config\SampleScan.cfg The folder for storing captured imagesfor example, C:\BorderGuard\Images The folder containing the iA-Examiner database BGExaminer.mdb, normally C:\BorderGuard\Bin If you use TextWatch, the folder containing the TextWatch database iAT.sys, normally C:\BorderGuard\Bin In addition, iA-thenticate administrators must have these permissions:

Write access to:

The folder containing the iA-Administrator database Administrator.mdb, normally C:\BorderGuard\Bin The Windows registry

Read, write, and execute access to:

The configuration folder, C:\BorderGuard\Config and all sub-folders Installing an Optional Reader or Scanner Installing an Optional Reader or Scanner If your system includes a flatbed scanner, install it now by following the instructions in chapter. See Installing an Optional Reader or Scanner on page 4-1. Whats Next?

Your iA-thenticate system is now set up to work using factory-default settings. Probably you will want to change some of those settings. Part Two of this guide explains how. 3-11 Setting Up an ID-Guard Unit 3-12 4 Installing an Optional Reader or Scanner You can add bar code and magstripe readers to your system for processing documents that have 2D bar codes and magnetic stripes. You can also add a flatbed scanner for capturing images of documents that are larger than the glass platform on your Border-

Guard or ID-Guard unit. Installing the E-Seek Intelli-Check Reader Viisage recommends and supplies the E-Seek Intelli-Check combination bar code and magstripe reader for your BorderGuard unit. It is available in serial and USB models. The reader is preconfigured to work with your iA-thenticate system. However, if it should lose its settings, you can restore them as explained on page B-13. Serial Model Follow these instructions if your reader has a serial connection. To install the E-Seek Intelli-Check serial reader:

1. Locate the longer serial cable supplied with the reader. Plug its 9-pin D connector into a serial port on your PC. 2. Plug the other end of the cable into the E-Seek Intelli-Check reader. 3. Plug the cable from the supplied power adapter into the reader. Then plug the power adapter into a surge-protected power source that meets the requirements printed on the adapter. The reader beeps three times when you connect the power. 4. If you are using iA-Examiner, configure it to use the reader:

a. Start iA-Examiner by double-clicking its icon on the desktop or by selecting Start Programs iA-thenticate iA-Examiner. b. In iA-Examiner, click Mgmt Funcs and then System Config. c. On System Configuration Page 1, under Peripherals, select E-Seek Reader. d. Click Apply and then Done. 4-1 Installing an Optional Reader or Scanner 5. If you are using iA-DataPort, configure it to use the reader:

a. Start iA-DataPort by double-clicking its icon on the desktop or by selecting Start Programs iA-thenticate iA-DataPort. b. Choose Settings Comm Ports Settings. c. For 2D Bar Code Port, select the port you chose in step 1. d. Click OK. This completes the installation of the serial reader. USB Model Follow these instructions if your reader has a USB connection. To install the E-Seek Intelli-Check USB reader:

1. If you are using iA-Examiner, configure it to use the reader:

a. Plug the readers USB cable into an available USB port and wait while the system automatically installs drivers. (If this doesnt happen, and the new hardware wizard runs instead, refer to Appendix B for troubleshooting instructions.) b. Start iA-Examiner by double-clicking its icon on the desktop or by selecting Start Programs iA-thenticate iA-Examiner. c. In iA-Examiner, click Mgmt Funcs and then System Config. d. On System Configuration Page 1, under Peripherals, select E-Seek Reader. e. Click Apply and then Done. 2. If you are using iA-DataPort, configure it to use the reader:

a. If you have already followed step 1 to configure iA-Examiner, find the readers port number by going back to System Configuration Page 1 and noting the Comm Port Number assigned to the E-Seek reader. Then skip to step e. b. Otherwise, with the system running, open the Device Manager. (Right-click My Computer, choose Manage, and click Device Manager.) c. Expand the Ports (COM & LPT) item so you can see any entries under it. The list may already contain an entry named USB Serial Port. In the next step an addi-

tional entry named USB Serial Port will appear with a different COM number. d. Plug the readers USB cable into an available USB port. As you do, watch for the new USB Serial Port entry to appear. Note the COM number assigned to the new entry. For example, it might be listed as USB Serial Port (COM4). e. Start iA-DataPort by double-clicking its icon on the desktop or by selecting Start Programs iA-thenticate iA-DataPort. f. Choose Settings Comm Ports Settings. g. For 2D Bar Code Port, select the number you found in step c. Click OK. This completes the installation of the USB reader. If you later unplug the reader and plug it into a different USB port, your system may want to reinstall USB drivers and assign a different COM port number. In this case you must reconfigure iA-DataPort for the new port number. Note When you plug in the USB cable, the system should install drivers automatically. But if the new-hardware wizard runs, follow the steps listed on page B-2 (for color BorderGuard) or B-4

(for color BorderGuard B4500/5000) to install the drivers. 4-2 Installing a Flatbed Scanner Installing a Flatbed Scanner Note The automatic cropping option does not currently work properly with the Canon model. The iA-thenticate system is designed to work with any TWAIN-compliant USB flatbed scanner. Viisage has tested and qualified two models: Canon CanoScan LiDE 500F and Epson Perfection 3490 Photo. To install the flatbed scanner:

Follow the manufacturers instructions for installing the scanner software and hard-

ware. To configure the system to use the scanner:

1. Run iA-Examiner (Start Programs iA-thenticate iA-Examiner). Click Mgmt Funcs, Note If your scanner does not appear in the list, make sure it is properly installed. Test it using the software provided by the manufac-

turer. and then System Config. 2. On System Configuration Page 1, under Peripherals, select Scanner. 3. From the drop-down list, select the scan-

ner you have installed. If you see two simi-

lar entries for your scanner, select the one that does not start with WIA. Be careful not to select the iA-thenticate camera, listed as OVT SuperCam. 4. For Pixel Type, select either Color or Grayscale to choose the type of image you want to scan, display, and store. Because of JPEG compression, color images take only slightly more disk space than grayscale. 5. For Resolution, select a value that provides the readability and detail you need. The default value of 100 dpi gives decent readability, small files, and quick scanning. Higher resolutions give better detail but also larger files and slower scans. The sys-

tem stores scans in JPEG format using the Image Quality setting specified under Sav-

ing Data. Here are some sample file sizes for an 8.5x11-inch document with Image Quality set to Medium:

Resolution Pixel Type File Size 100 dpi Grayscale Color 200 dpi Grayscale Color 300 dpi Grayscale Color 38 KB 40 KB 152 KB 167 KB 314 KB 349 KB 6. For T/O (timeout), use the default value of 60 seconds unless you have a reason to change it. This is the amount of time the system will wait for a scan to finish before it cancels the scan. 7. Select Crop Scanned Image unless you always want to display and save the scanners entire platform area. 4-3 Installing an Optional Reader or Scanner Note If you see an error message or unexpected behavior when using the scanner, refer to the problem-solving section on page B-14. 8. Under Saving Data, be sure to select Save Document Images and Visible, or the scanned images will not be saved. Whether you select Convert Images to JPEG or not, scanned images are always saved as JPEGs using the Image Quality setting. 9. Click Apply. Restart iA-Examiner to put the changes into effect. You can also change the scanned-document types and how they are grouped, if neces-

sary. When scanning a document, the operator sees these types displayed on the screen and chooses one:

Groups Document types 4-4 You can change the name above each group of buttons, the number of buttons in each group, and the document type that appears on each button. This procedure requires you to directly edit an important configuration file. Do not proceed unless you are comfortable editing such files. Make no changes other than to the indicated text, and be sure to keep all quotation marks as they are. To change the scanned-document types and groups:

1. In My Computer or Windows Explorer, find C:\BorderGuard\Config\BGExaminerLan-

guage.cfg and make a backup copy of it for safekeeping. 2. Open BGExaminerLanguage.cfg in a Unicode text editor such as Notepad, and find this section (about halfway through the file):

; Document Types Control

; Document Types Frame DOC_TYPES_FRAME"Document Types"

; Document Group Frames DOC_TYPES_GROUP_1"Document Group 1"

DOC_TYPES_GROUP_2"Document Group 2"

DOC_TYPES_GROUP_3"Document Group 3"

; Document Types DOC_TYPES_DOCUMENT_1"Birth Certificate"

DOC_TYPES_DOCUMENT_2"Marriage License"

DOC_TYPES_DOCUMENT_3"Social Security Card"

DOC_TYPES_DOCUMENT_4"Military ID"

DOC_TYPES_DOCUMENT_5"Government Employment ID"

DOC_TYPES_DOCUMENT_6"Immigration Document"

Installing a Flatbed Scanner DOC_TYPES_DOCUMENT_7""

DOC_TYPES_DOCUMENT_8"Certified School Record"

DOC_TYPES_DOCUMENT_9"Divorce Decree"

DOC_TYPES_DOCUMENT_10"Court Document"

DOC_TYPES_DOCUMENT_11"Proof of Residence"

DOC_TYPES_DOCUMENT_12"Insurance Document"

DOC_TYPES_DOCUMENT_13""

DOC_TYPES_DOCUMENT_14""

DOC_TYPES_DOCUMENT_15"Baptismal Certificate"

DOC_TYPES_DOCUMENT_16"Pilot License"

DOC_TYPES_DOCUMENT_17"Other"

DOC_TYPES_DOCUMENT_18"Multiple Documents"

DOC_TYPES_DOCUMENT_19""

DOC_TYPES_DOCUMENT_20""

DOC_TYPES_DOCUMENT_21""

3. To change the names above the button groups, replace Document Group 1, Document Group 2, and Document Group 3 with the names you want displayed. 4. To change the document types, replace Birth Certificate and so on with the names you want on the buttons. Types 17 belong to the first group, 814 to the second group, and 921 to the third group. If you leave a type blank (""), no button will be dis-

played in that position. 5. Save the changed file and test iA-Examiner for proper operation. If anything goes wrong, replace the changed file with the backup copy you made of the original file. 4-5 Installing an Optional Reader or Scanner 4-6 Part Two Configuring and Managing iA-thenticate 5 Using the Administration Tools You use two administration tools to configure iA-thenticate:

iA-Administrator iA-Examiner (Management Functions) This chapter introduces these tools, and the following chapters explain how to use them to configure your iA-thenticate system. 5-1 You use iA-Administrator to:

View information about your system Set options for basic system operation Set options for saving captured images and document logsif you do not use iA-Examiner to save images and logs To run iA-Administrator:

1. Log on as a local administrator or member of the iA-thenticate Administrators user group. 2. Select Start Programs iA-thenticate iA-Administrator. The iA-Administrator screen looks like this:

Saving Data tab:

Options for saving captured images and document logs. Configuration tab:

Options for basic system operation Using the Administration Tools iA-Administrator Information about this unit 5-2 iA-Examiner iA-Examiner Note Access to the management screens is restricted when you use the recommended security setup described on page 2-9 for BorderGuard units or 3-8 for ID-Guard units. iA-Examiner is the primary program that operators use for processing documents. In addition to its operator screens, it has a section of Management Functions screens that let you set options beyond those you set with iA-Administrator. You use the iA-Examiner management screens to:

Set options for saving captured images and document logs Control details of iA-Examiner appearance and behavior Choose document testing options Enable optional iA-Examiner features Configure a magstripe and bar code reader and a printer To use iA-Examiners management functions:

1. Log on as a local administrator or member of the iA-thenticate Administrators user group. 2. Run iA-Examiner by double-clicking the iA-Examiner icon on your desktop or by selecting Start Programs iA-thenticate iA-Examiner. 3. On the main iA-Examiner screen, click Mgmt Funcs. You can then click System Man-

agement or System Config to accomplish various management and configuration tasks. 5-3 Using the Administration Tools The System Management screen mostly lets you manage saved data:

Note Use the More and Back but-

ton to move between the System Configuration pages in iA-Examiner. The System Configuration screen lets you set a variety of options (on multiple pages) for peripheral configurations, drivers license and ID processing, printing, data saving, doc-

ument testing, screen display, and other features:

5-4 Whats Next?

Whats Next?

Use the following chapters to learn how to use iA-Administrator and iA-Examiner to configure your systems operation:

Chapter 6, Quick Configuration Guide This is a compact guide for configuring the settings and options that are most important for most installations. It may be all you need to configure your system. If you need more-detailed information, see the following chapters. Chapter 7, Configuring iA-thenticate

(using iA-Administrator) Chapter 8, Configuring iA-Examiner

(using the iA-Examiner configuration screens) Chapter 9, Managing iA-Examiner

(using iA-Examiner management functions) 5-5 Using the Administration Tools 5-6 6 Quick Configuration Guide The next two pages are a compact guide for configuring the settings and options that are most important for most installations. The Quick Configuration Guide assumes you are using iA-Examiner and not iA-DataPort. For detailed information about all the available options, see chapters 79. 6-1 Configuring Printing Start Settings Printers

Select the printer you want to use and select it as the default (File Set As Default Printer). iA-Examiner: System Configuration Page 1

Select Enable Print Button.

Select any other options you want to use. Configuring an Optional Reader Do this only if you are using a magstripe or bar code reader other than the E-Seek Intelli-Check model. iA-Examiner: System Configuration Page 1

Select Magnetic Stripe Reader if you are using one, and choose the appropriate options for your reader.

Select Bar Code Reader if you are using one, and choose the appropriate options for your reader. For more information, see page 8-2. Quick Configuration Guide Configuring Data Saving and Purging iA-Examiner: System Configuration Page 1

Select Save Document Results, Save Document Images.

Specify Database Path, Backup Directory Path. (To share one database, see page 8-8.)

Specify Images Directory Path, and the same drive letter for Disk Space Partition.

Optional: Select Save in Subdirectory.

Specify 100 MB or more for Minimum Free Disk Space.

Select Convert Images to JPEG and Med.

Under Save the following images: Select all image types, deselect Doc Log, and optionally select If Doc Passes. iA-Examiner: System Management

Specify the purging options you want to use. Configuring Testing iA-Examiner: System Configuration Page 2 Configuring a Smart-Card Unit iA-Administrator: Configuration tab

For typical operation, accept the defaults for your system

(which may differ from the ones shown).

Otherwise see page 8-9. Configuring Document Processing iA-Examiner: System Configuration Page 3

For typical operation, select iA-Examiner Is the Primary Program and select the Document Sets option you want to use. Otherwise see page 8-12.

Deselect both Beep when options. iA-Examiner: System Configuration Page 1

Select Smart Card Reader. iA-Examiner: System Configuration Page 2

Select Display Checksum Correct. Screen On Alert.

Optional: Select Enable Smart Card Cross-Check Test. iA-Examiner: System Configuration Page 5

Select Fail Smart Card Test.

Deselect Prompt for Smart Card.

If you process Basic Access Control cards, select Automatically Display MRZ Edit Screen for BAC.

Optional: Select data groups not to read. Quick Configuration Guide 6-4 7 Configuring iA-thenticate Note This chapter explains how you use iA-Administrator to:

Before you read this chapter, see chapter 6, Quick Configuration Guide. It may contain all the information you need to get your system up and running. View information about your system Set options for basic system operation Set options for saving captured images and document logsif you do not use iA-Examiner to save images and logs Chapter 5, Using the Administration Tools, introduces iA-Administrator, tells how to start it, and gives an overview of its screen. Chapter 8, Configuring iA-Examiner, describes additional ways to control and con-

figure your system using iA-Examiner. 7-1 Configuring iA-thenticate Viewing Unit Information The left side of the iA-Administrator screen shows your systems computer name, the name of the logged-on user, and the iA-thenticate software version. It also includes a button for viewing detailed version information. Clicking Version Details runs the iA-thenticate Version Utility, which shows detailed information about the installed software:

Note You can also run the iA-thenticate Version Utility by choosing Start Programs iA-thenticate iA-VersionUtility. 7-2 Setting Options for Basic Operation Setting Options for Basic Operation To set options for basic operation, run iA-Administrator (Start Programs iA-thenticate iA-Administrator) and click the Configuration tab. In each section of the screen, set the options according to the following descriptions and recommendations. Note Some options appear only for certain hardware configurations, as noted in the descriptions. ICAO Expiration Test Option Description Recommendations For an ICAO document, show an alert if the document will expire within __ days Displays an alert for an ICAO doc-

ument if it expires within this num-

ber of days. (When iA-Examiner tests the expiration date of a non-

ICAO license or ID by reading the magstripe or bar code, it displays an alert only if the document has already expired.) Use the default value of 30 days unless you want the alert displayed farther in advance or not as far. 7-3 Configuring iA-thenticate 7-4 Signals and Alerts You can use audio signals and alerts with an iA-thenticate Plus unit (which has a small built-in speaker) and with a standard iA-thenticate unit attached to a PC with a sound card and speaker. Option Description Recommendations Beep when the operator may remove the document Warn when the operator removes a document too soon Beep when the operator removes a document too soon Beeps (using the standard system beep) when testing is complete and the operator may safely remove the document. Deselect this if you are using a smart card reader. Otherwise, select it if you want this feature. Displays a message when the opera-

tor removes a document before test-

ing is complete. Beeps at the selected frequency and for the selected time when the opera-

tor removes a document before test-

ing is complete.

(This option does not apply to ID-

Guard units.) Deselect this if you are using a smart card reader. Otherwise, select it if you want this feature. If several systems are located near each other, you can choose dif-

ferent beep frequencies to make them distinctive. Startup You can set up your system to log on and run programs automatically at startup. Option Description Recommendations Log on automatically at startup Run these programs automatically at startup Bypasses the Windows logon screen at startup and logs on as user autologon. You can change this setting only if your user account allows you to edit the Windows registry. After Windows starts, runs the selected programs automatically. To add a program, type its full path-

name. Selected programs are added to the Startup program group for All Users:

C:\Documents and Settings\All Users\

Start Menu\Programs\Startup\

We do not recommend using this option in a production environment, because it bypasses normal Windows logon security. Select the programs you want to run at startup. If you select more than one program, one may hide another after startup. If you select no programs, the Win-

dows desktop appears after startup. Restoring Normal Logon If you select Log on automatically at startup, Windows never displays the logon screen. To temporarily bypass automatic logon and disable automatic logon, you must follow spe-

cial procedures. Setting Options for Basic Operation To bypass automatic logon temporarily:

1. While starting or restarting the system, press and hold the Shift key until the Logon dialog box appears. 2. Log on in the usual way. To disable automatic logon:

1. Log on as a local administrator or using another account that allows you to edit the Windows registry. 2. Run iA-Administrator. 3. Deselect Log on automatically at startup and click Apply. Hardware These settings may very depending on your hardware unit. Option Enable the reset button Description Recommendations Activates the reset button on the back of some older BorderGuard units, so that pressing it shuts down the unit. This works only when the iA-thenticate software is running. Operate as an MRZ reader only Captures and tests only visible and IR images and skips all pattern and brightness tests. Software These settings apply only to the B4500/5000. Option Description Best Quality Mode Default setting. Fast Mode Not recommended. Select this only if you have a Border-

Guard Plus unit (with built-in PC) that you are using as a compact, self-

contained unit without monitor or keyboard, as explained in the iA-

Administrators Guide that came with your unit. The reset button lets you properly shut down such a unit. Select this only if you need maxi-

mum processing speed and you do not need the excluded images and test results. Recommendations Keep this setting for most applica-

tions. Contact Viisage technical support before switching to this mode. Reboot after switching modes. 7-5 Configuring iA-thenticate 7-6 Advanced You will probably never need to change any of the following advanced options. You should leave them alone unless you have a specific reason to change them. Option Description Recommendations Display delay Capture delay How long the system displays the test results from the last document processed before it starts looking for a new document to process. After it starts looking, it keeps polling according the Polling delay value

(next). Adjusts capture timing. (Appears only if you have an ID-GUARD unit.) Polling delay How long the system waits between checks to see if a new document has been placed on the document plat-

form. Configure Bor-

derGuard text panel or indica-

tor lights for Which program controls the mes-

sages on the built-in text panel, or the indicator lights, on a Border-

Guard unit. Ignore iA-thenticate hardware Operates as if the hardware compo-

nents (camera, lights, and so on) are not connected. Use the default value of 0 ms. Do not change unless needed for troubleshooting. You may need to increase the cap-

ture delay if the system fails to iden-

tify documents and the visible image looks like an IR image, or if you experience other problems associ-

ated with underpowered PC. See ID-Guard in Appendix B for trou-

bleshooting instructions. Use the default value. If you use iA-Examiner as your pri-

mary application, select iA-Examiner. If you use iA-DataPort as your pri-

mary application, select ID-Server or iA-DataPort. If you use a custom program as your primary application, and it is designed to write information to the text display, select iA-Examiner. Oth-

erwise select ID-Server or iA-DataPort. Do not select this except for testing purposes. Allow ID-Server commands from client programs Log ID-Server activity Not currently used. Leave this deselected. Records ID-Server activity in a log file named iaT_Log.txt. This file is saved in the work directory (see below). Do not select this except for trouble-

shooting purposes. Display iA-thenticate error messages Displays extra error messages that do not normally affect operation and are not normally displayed. Do not select this except for trouble-

shooting purposes. Setting Options for Saving Images and Logs Option Description Recommendations Update status file BGStatus.txt located in Constantly updates a file named BGStatus.txt in the specified directory with the systems current status. Other programs can then monitor the status by reading this file. Work directory The directory used for storing vari-

ous work files. Do not select this unless you are run-

ning a custom program that needs to read this file. Use the default directory

(C:\BorderGuard\Working\) unless you have a reason to change it. Color camera COM port The COM port where the color cam-

era is connected, set during installa-

tion. Appears only if you have a color BorderGuard or color BorderGuard B4500/5000 unit. For further information, see pages 2-3 and 2-5. A value of INV (invalid) means the port number is greater than 255. Contact Viisage Customer Support if you need help resolving this issue. Setting Options for Saving Images and Logs You can configure the system to save captured document images as well as text logs containing document information and test results. You may want to save these files for various reasons related to security, operations, and record-keeping. Two Ways to Save Images and Logs You can set options for saving images and logs here in iA-Administrator or in iA-Exam-

iner. The two ways are independent of each other, and you can use either one. If you use iA-Examiner to process documents, its generally easiest to use iA-Exam-

iner to save images and logs as well. And it offers more options than iA-Administra-

tor. Unless you have a special reason to do so, you should not save images and logs using both iA-Administrator and iA-Examiner. This table compares the two ways. Using iA-Administrator... You can save images in JPEG (.jpg) format with several levels of compression, or in uncompressed Bitmap (.bmp) format. You can select the image types you want to saveany combination of visible, IR, UV, seal, and tamper. Using iA-Examiner... The same. In addition to the visible, IR, UV, seal, and tamper images, you can save the ID photo from the visible image, the ID photo from a 2D bar code, and the ID photo and finger-

print image from a smart card. 7-7 Note ID-Guard does not capture UV, seal, or tamper images. Configuring iA-thenticate Using iA-Administrator... Using iA-Examiner... On monochrome BorderGuard systems you can save grayscale images. On color Border-

Guard, color BorderGuard B4500/5000, and ID-Guard systems you can save color images, grayscale images, or both. On monochrome BorderGuard systems you can save grayscale images. On color Border-

Guard, color BorderGuard B4500/5000, and ID-Guard systems you can save only color images. You can save the selected images and logs for all documents, or only for those that pass all tests, or only for those that fail a test. You can save the selected images and data for all documents. Or, for documents that pass all tests, you can save the visible image alone. You save document results in an individual plain-text (.txt) log file for each document. The document results lack some of the infor-

mation that iA-Examiner is able to record. Administrator includes no facility for viewing previously captured images and linking them to saved document information and test results. You save document results in a single data-

base (.mdb) file for all documents. You can also save individual XML log files for custom processing. The document results contain additional information, including details about licenses and IDs, data retrieved from verification databases, data the operator enters manu-

ally, data from smart cards, and more. You can use the Viewer feature in iA-Exam-

iner to view prior documents processed by the system and see their captured images, extracted information, and test results (as explained in the Viisage iA-Examiner Users Guide). 7-8 Setting Options for Saving Images and Logs To set data-saving options here in iA-Administrator, click the Saving Data tab, and use the descriptions and recommendations in the following tables. Or, to set data-saving options in iA-Examiner, see Configuring Data Saving on page 8-5. 7-9 Configuring iA-thenticate Captured Images Option Save Image format Location Image types Description Recommendations Set these options to suit your needs. Be sure the location you use for sav-

ing images has enough disk space. If the disk fills up, the system will no longer operate properly. To reduce file sizes, use the JPEG format rather than BMP. See JPEG Image Quality, below, for more infor-

mation. Saves color or grayscale images, or both, to the location specified. Names each file using the document type and number (if known), date and time processed (if needed to make the name unique), and image type. For example, for a typical ICAO document:

USA_P_12345678_VC.jpg where USA is the country code, P is the ICAO document type, 12345678 is the document number, and VC is the image type (can be I, S, T, U, or V, plus C if the image is color). The graphics file format for saving images, JPEG or BMP. JPEG files are compressed according to the JPEG Image Quality setting (below). The full pathname of the directory for saving images, on a local drive or mapped network drive. The types of images to saveVisible

(white light), IR, UV, Seal, Tamper. Only Visible and IR appear for ID-GUARD units. Document Results Log Option Description Recommendations Save document results Saves an individual text file of test results for each document processed. Select this if you want a record of document information and test results for each document. Location The full pathname of the directory for saving the logs, on a local drive or mapped network drive. Usually its most convenient to use the same directory you use for sav-

ing images (above). 7-10 Setting Options for Saving Images and Logs Saving Based on Test Results Option Description Recommendations Select the option that meets your needs. Note: You must also select the kinds of images you want to save (above):

Color images, Grayscale images, or both. Save images and logs as specified above Saves images and logs based on whether they pass or fail these tests only: checksum, expiration, B900 ink, patterns (visible, IR, UV, seal), brightness (IR, UV), and tamper. For all documents: Saves all images and logs regardless of test results. Only for documents that fail a test:

Saves images and logs only for docu-

ments that fail one of these tests. Only for documents that pass all tests:

Saves images and logs only for docu-

ments that pass all these tests. JPEG Image Quality Option Description Recommendations Use this quality setting for all JPEG images The quality setting to use when sav-

ing JPEG images, from Best (highest image quality, largest file) to Low

(lowest image quality, smallest file). The list below shows the approxi-

mate file size of a single saved image.

(JPEG sizes vary with the document and image type.) Use Medium for decent quality and relatively small files. For better qual-

ity, use High or Best. Do not use Low if you want to be able to analyze images later for authenticity. Format BMP JPEG Best JPEG High JPEG Medium JPEG Low Grayscale 430 KB 170 KB 110 KB 50 KB 15 KB Color B4500/5000 9200 KB 700 KB 400 KB 200 KB 100 KB 3800 KB 460 KB 220 KB 100 KB 30 KB 7-11 Configuring iA-thenticate Temporary Images and Logs As the system captures images and creates logs, it holds them in memory while it pro-

cesses the document. As explained above, you can have the system preserve these images and logs by saving them to a disk directory; otherwise they are discarded. In addition, you can have the system write the images and logs from memory to the work directory, where they stay only until the next document is processed. Because this takes extra time, you should not use this option unless you have a reason to do so. Option Description Recommendations Write temporary images and logs to the work directory Writes the selected images and logs from the systems memory to the work directory (page 7-7). The images and logs from each doc-

ument overwrite those from the pre-

vious document. Image format The graphics file format for saving the temporary images, JPEG or BMP. JPEG files are compressed according to the JPEG Image Quality setting

(above). Do not select any of these except for a specific purpose, such as collecting the images and logs using a custom program. Note: If you want to use the Doc Log option described on page 8-7, you must select Document and MRZ Logs here. Select the format you want to use. 7-12 8 Configuring iA-Examiner Note Before you read this chapter, see chapter 6, Quick Configuration Guide. It may contain all the information you need to get your system up and running. iA-Examiner is the primary software interface an operator uses for viewing and analyz-

ing the results of the systems document testing. Using iA-Examiners configuration screens, you can customize many details about the way it works. This chapter explains how. Before you do so, you should first configure the basic operation of your system using the iA-Administrator program as explained in chapter 7, Configuring iA-thenticate. System Configuration Screens You set configuration options for iA-Examiner from several System Configuration screens. To display the System Configuration screens:

1. Run iA-Examiner (Start Programs iA-thenticate iA-Examiner). 2. On the iA-Examiner screen, click Mgmt Funcs. 3. On the Management Functions screen, click System Config. 4. To display additional System Configuration pages, click More (and Back, when appropriate). This chapter describes the options on these screens and recommends appropriate set-

tings. 8-1 Configuring iA-Examiner Configuring Peripherals System Configuration Page 1: Peripherals Option ID-Server ID-Server Star-

tup Timeout Description Recommendations Automatically starts ID-Server when iA-Examiner starts. ID-Server is the authentication engine that must be running to process documents. When running, its icon appears in the Windows taskbar:

The time allowed for ID-Server star-

tup and hardware calibration when starting iA-Examiner. Leave this selected for normal opera-

tion. Leave this set at its default value of 60 seconds. E-Seek Reader

(Bar code and magnetic stripe) Enables the E-Seek Intelli-Check combination bar code and magstripe reader (either serial or USB). Select this if you use one of the E-Seek readers; otherwise deselect it.

(See note at left.) Comm. Port Baud Rate Parity Data Bits Stop Bits The COM port used for communi-

cating with the reader. Do not change this setting; the sys-

tem sets it automatically. Details of the communication proto-

col between the PC and the E-Seek bar code reader. Leave these set at their default val-

ues: 38400, N, 8, 1 Note Examiner and iA-DataPort cannot both use the same reader at the same time. If you use iA-DataPort and you select a reader here, you must deselect it in iA-DataPort (page 10-6). Magnetic Stripe Reader Enables an optional magstripe reader other than an E-Seek reader. Kybd Serial The type of magstripe reader: one that connects between the keyboard and the PC or one that connects to a serial port. Select this if you have an ID-GUARD unit or if you are using an add-on magstripe reader other than E-Seek. Otherwise deselect it. Select the correct type for your reader. For the ID-Guards built-in reader, select Serial. If you select Kybd and you also use iA-DataPort, you must deselect both Mag Stripe Reader and Keyboard Filter in iA-DataPort (page 10-7). Other-

wise iA-Examiner will not receive magstripe data. Comm. Port The COM port used for communi-

cating with the reader. For an ID-Guard unit, follow the setup instructions in chapter 3. Baud Rate Parity Data Bits Stop Bits Bar Code Reader Details of the communication proto-

col between the PC and a serial mag-

stripe reader. Leave these set at their default values

(38400, N, 8, 1) unless your reader requires different settings. Enables an optional 2D bar code reader other than an E-Seek reader. Select this if you are using a bar code reader other than E-Seek; otherwise deselect it. (See note at left.) Select the readers port number. Comm. Port The COM port used for communi-

cating with the reader. 8-2 Configuring Peripherals Option Baud Rate Parity Data Bits Stop Bits Smart Card Reader Description Recommendations Details of the communication proto-

col between the PC and the bar code reader. Leave these set at their default values

(38400, N, 8, 1) unless your reader requires different settings. Enables an optional smart card reader (for reading embedded chips). Select this if your unit has a smart card reader. Otherwise deselect it. Option Description Recommendations Scanner Pixel Type Resolution T/O Crop scanned image Enables an optional flatbed scanner and sets options for its use. For instructions about installing and configuring a flatbed scanner, see chapter 4, Installing an Optional Reader or Scanner. 8-3 Configuring iA-Examiner Configuring Printing System Configuration Page 1: Printing You can configure iA-Examiner so the opera-

tor can print document results to the systems default printer. (See example on right.) Before this feature will work, you must set up your default printer in the usual way using the Printers control panel (Start Settings Printers). Option Description Recommendations Enable Print Button Print in Color Activates the Print button on the iA-

Examiner screen. Select this if you want operators to be able to print document results. Sends color information when print-

ing, including green and red text to mark passed and failed tests. On a color unit, document images print in color. Select this if you are using a color printer and want the printout in color. Display Printer Errors Displays any printer error messages on the iA-Examiner screen. Select this if you want the operator to see printer error messages. Print All Images Print Text Watch List Information Prints all captured images on a sec-

ond page (in addition to the visible image on the main page). Prints the detailed results of the TextWatch test. Select this if you want all the images included in the printout. Select this if you have the optional TextWatch feature and want the detailed results included in the print-

out. 8-4 Configuring Data Saving Configuring Data Saving System Configuration Page 1: Saving Data You can set data-saving options here in iA-Examiner or in iA-Administrator. See Two Ways to Save Images and Logs on page 7-7 to compare the two methods and decide which options you want to use. Data Saving Options Option Description Recommendations Save Document Results Database Path Saves information and test results for each processed document in the document-results database (.mdb) file you specify. The full pathname of the database file, on a local or mapped network drive. This file, BGExaminer.mdb, is in BorderGuard\Bin\ on the drive des-

ignated for storing data. Backup Directory Path Maximum Database Retry Count The full pathname of the directory for saving a backup copy of the cur-

rent database, on a local drive or mapped network drive. If the database is on a network drive, a network or server problem could break your connection to it. The Retry Count tells the system how many times to try reconnecting when this happens. For more information, see page 8-8. Select this if you want a text record of each document you process. Use the default directory or one that suits your needs. If you use a directory other than the default, copy the BGExaminer.mdb file from the BorderGuard\Bin direc-

tory on the data drive to the direc-

tory you specify. iA-Examiner will not create a new file from scratch. You can also specify the same file for several networked units, as explained on page 8-8. Specify the directory you want to use for backing up the database, as explained on page 9-3. Depending on your network and the type of problem, the default 30 tries could take from 15 seconds to sev-

eral minutes. You may want to experiment by disconnecting the net-

work cable or shutting down the file server, and then adjust the number for a reasonable delay under those conditions. 8-5 Configuring iA-Examiner 8-6 Option Description Recommendations Save Document Images Select this if you want to save some or all of the images for later refer-

ence. Color images take a lot of disk stor-

age space. To avoid problems, your drive should have plenty of free space. To reduce file sizes (but also reduce image quality), use JPEG compres-

sion (below). To avoid saving unnecessary images, select only the types you want using Save the following images, below. Saves the images you specify for each document you process, in either Windows Bitmap (.bmp) or JPEG

(.jpg) format. Gives each file a unique name based on the document type and number

(if known), date and time processed, and image type. For example, a Rhode Island, USA drivers license #987654321, pro-

cessed 2007-March-18 at 11:55:33, IR image:

DL_USA_RI_987654321_ 070318115533_I.jpg Image type can be I (infrared), S (seal), T (tamper), U (ultraviolet), or V (visible), plus C if the image is color. Other image types are SCP for smart card photo and BCP for bar code photo. Images Directory Path The full pathname of the directory for saving images, on a local drive or mapped network drive. If you specify the same directory for several networked units, you can then view reports that include all the units, as explained on page 8-8. If you set data-saving options in iA-

Administrator as well as herenot recommendedbe sure to specify different directory paths to avoid file naming conflicts. Also see the next item, Save in Subdi-

rectory with Units Name. Save in Subdi-

rectory with Units Name Saves each units images in a subdi-

rectory of the images directory (pre-

vious item) rather than in the images directory itself. The subdirectorys name is the units computer name. Minimum Free Disk Space The amount of disk space (on the specified drive partition) that must be available for iA-Examiner to con-

tinue saving images. If the space falls below this amount, iA-Examiner dis-

plays a message and stops saving images. Select this if you want to keep the saved images from different units separate. Important: Do not select this if you want to be able to review prior doc-

uments as described in the Viisage iA-Examiner Users Guide. That fea-

ture does not work with images saved in separate directories. The default value of 10 MB is an absolute minimum. If you are saving images on your C:

drive, you should increase this to 100 MB or more to avoid problems with the operating system. Disk Space Partition The drive partition to monitor for free disk space. Set this to the same drive you use for the Images Directory Path. Convert Images to JPEG Saves the images in JPEG (.jpg) for-

mat rather than Windows Bitmap

(.bmp) using the Image Quality setting you specify (below). Select this if you want to reduce file sizes at the cost of some image qual-

ity. Configuring Data Saving Option Description Recommendations Image Quality The quality setting to use when sav-

ing JPEG images, from Best (highest image quality, largest file) to Low

(lowest image quality, smallest file). The list below shows the approxi-

mate file size of a single saved image.

(JPEG sizes vary with the document and image type.) Use Medium for decent quality and relatively small files. For better qual-

ity, use High or Best. Do not use Low if you want to be able to analyze images later for authenticity. Note ID-Guard does not capture UV, seal, or tamper images. Save the following images If Doc Passes, Save Visible Only Format BMP JPEG Best JPEG High JPEG Medium JPEG Low Grayscale Color B4500/5000 430 KB 170 KB 110 KB 50 KB 15 KB 3800 KB 460 KB 220 KB 100 KB 30 KB 9200 KB 700 KB 400 KB 200 KB 100 KB The types of images and logs to save. In addition to Visible (white light), IR, UV, Seal, and Tamper images, you can also save:

Photo: ID photo from visible image SC Photo: ID photo from smart card BC Photo: ID photo from bar code SC FP: Fingerprint from smart card Doc Log: Log detailing how the sys-

tem initially read and analyzed the documentthe same as the Extended Doc Log Data listed on System Con-

figuration Page 5 (page 8-28). For documents that pass all tests, save only the visible image. For doc-

uments that fail any test, save all the selected images. This does not affect saving the docu-

ment results log. Select each image type you want to save. To save the document log:

1. Select Doc Log here. 2. Also select Document and MRZ Logs using iA-Administrator, as described on page 7-12. Also see the next item. Select this if you need only a simple photocopy of documents that pass all tests. This lets you save disk space while keeping important forensic information about documents that cause alerts. 8-7 Configuring iA-Examiner 8-8 Using a Networked Database Examiner saves document data and test results in the BGExaminer.mdb database, located by default in directory \BorderGuard\Bin on the drive designated for storing data. If you have several networked iA-thenticate systems, you can save their data in a single database on a mapped network drive. You can then review the combined data and gen-

erate reports from it, as explained in chapters 3 and 4 of the Viisage iA-Examiner Users Guide. If you want to review captured images along with the combined data, you can also save the images from all the units to a common network location. Performance and Reliability Before you decide to use a networked database, you should consider performance and reliability. Saving data on a network takes longer than on a local disk, especially if you save images as well. Be sure your network is fast enough for your application. Instead of saving uncompressed Bitmap images, use JPEG compression to reduce file size. A problem with the network or the file server can disrupt your operations. If a system loses its connection to the database, it tries several times to reconnect, as speci-

fied by the Maximum Database Retry Count (page 8-5). During this time it displays a progress bar and prevents any operator actions. If it cannot reconnect, it lets you proceed but displays in red. As long as this message appears, the system is not working normally. You should not continue using it for production work until the connection is restored. No database connection When the network or server problem is resolved, the system reconnects automati-

cally within 10 seconds, the red message disappears, and normal operation resumes. Setting Up a Networked Database To set up a networked database:

1. Copy BGExaminer.mdb from its default location on one of your iA-thenticate sys-

tems to a network-accessible folder. 2. On each iA-thenticate system:

a. Map the database folder or its drive as a network drive. b. Run iA-Examiner. Click Mgmt Funcs then System Config. c. On System Configuration Page 1, under Saving Data, select Save Document Results. d. In the Database Path field, fill in the complete pathname of the networked data-

basefor example, G:\Data\BGExaminer.mdb. e. Specify the Maximum Database Retry Count as explained on page 8-5. Configuring Tests f. To save images to the network folder as well:

Select Save Document Images. In the Images Directory Path field, fill in the pathname of a network folder for example, G:\Data. In the Disk Space Partition field, fill in just the drive letter associated with the network folderfor example, G:\. To keep images from different systems in different subfolders, select Save in Subdirectory with Units Name. To make image saving faster, select Convert Images to JPEG and select only the image types you need to save. To review document data and images, you must select at least the Visible image. Configuring Tests System Configuration Page 2: Tests Note: The Viisage iA-Examiner Users Guide has more information about each test. Option Description Recommendations Checksum Test Max. Questionable Characters When a document fails the check-

sum test, iA-Examiner shows the MRZ and highlights any characters it had trouble reading. But if there are more questionable characters than the number you specify here, iA-Examiner wont highlight any at all. Use the default value of 5 to avoid overwhelming the operator with too much information when many of the MRZ characters are questionable. Hide Expected Checksum Suppresses display of the checksum that the system expected to find. Select this if you do not want the operator to have access to the expected checksum. Hide Questionable Character Count Enable MRZ Data Edit Suppresses display of the total num-

ber of questionable characters. Select this if you think displaying the number would not help the operator. Allows the operator to change the captured MRZ data onscreen to cor-

rect reading errors. Select this option only if your opera-

tors are equipped to do such detailed analysis of test results. 8-9 Option Description Recommendations MRZ Edits Affect All Data and Tests Display Checksum Correct. Screen on Alert Accepts the operators MRZ edits as permanent corrections, and changes the results of any affected tests. Oth-

erwise the original data and test results are retained. Note: If the operator changes MRZ characters to remedy a smart card BAC failure (see page 8-24), those changes are never permanent and do not affect other tests. Automatically displays the MRZ editing screen when there is a prob-

lem with the checksum. Select this if you want the operators edits to become permanent, overrid-

ing the captured data. Select this if you want the editing screen displayed automatically. Otherwise the operator must click Edit MRZ to display it. If you have a smart-card unit and you process any cards that use Basic Access Control, select this to ensure that the operator will not be asked to correct the same MRZ read error twice. TextWatch Test Enable TextWatch TextWatch Database Path Match By Name Match By Document Number Document Watch Test Enable Document Watch Activates the TextWatch test, which checks a watch list for matching names and document numbers. Select this if you have the optional TextWatch feature and want to use it. The full pathname of the TextWatch database. The default is C:\BorderGuard\Bin\iAT.sys. Searches the watch list for a match-

ing name. Searches the watch list for a matching document number. Use the default pathname, or a dif-

ferent one if you have customized it. Select the matching options you want to use. If you select both Match By Name and Match By Document Number, you will see an alert if either one matches. Activates the Document Watch test, which checks to see if the document number falls within specified ranges. Select this if you have the optional TextWatch and want to use its Docu-

ment Watch feature. Document Watch Database Path The full pathname of the Document Watch database. The default is C:\BorderGuard\Bin\iAT.sys. Use the default pathname, or a dif-

ferent one if you have customized it. Configuring iA-Examiner 8-10 Configuring Tests Option Description Recommendations Pattern Tests Display Pattern Confidence Legal Age Test Enable Legal Age Test Reserved for future use Activates the legal age test, which checks to make sure the document owner is at least a certain age. Select this if you want to test for legal age. Minimum Legal Age Defines the legal age you are testing for. Set this to the legal age you want to test for, such as 21. Document Cross-Check Test Enable Document Cross-Check Test Smart Card Test Enable Smart Card Cross-

Check Test Identification Test Enable Identification Test Custom Tests

(1-3) Activates the document cross-check test, which compares information across the documents in a set. Select this if you have enabled docu-

ment sets (page 8-14) and want to use this cross-check test. Activates the smart card cross-check test, which compares MRZ informa-

tion read from the smart chip and the document image. Select this if you have a smart card reader and want to use this cross-

check test. Tells the system to report, along with the other test results, whether it was able to automatically identify the document. Note: The system always tries to identify the document automati-

cally. This option only affects whether Identification is listed as a separate test. Controls additional tests designed for custom applications. For further information, contact Viisage Cus-

tomer Support and request the Tech Note titled Information for iA-then-

ticate Integrators. Keep this selected unless you do not want to display Identification as a sep-

arate test. Leave all the Enable Custom Test options deselected unless you know they apply to your application. 8-11 Configuring iA-Examiner Configuring Document Processing System Configuration Page 3: Document Processing Option Description Recommendations Another Program Opens iA-Examiner Used when the operator works pri-

marily with a program other than iA-Examiner, and works with iA-

Examiner only as a supplement to the primary program. Automatically Return to Pri-

mary Program Minimize iA-Examiner When Return-

ing Maximize on Alert Dont Auto Maximize for User Input Causes the primary program to come to the front automatically when the operator finishes reviewing a document. iA-Examiner finishes processing the document if the docu-

ment had no alerts. Causes the iA-Examiner screen to be minimized (rather than simply hid-

den behind the primary program screen) when returning to the pri-

mary program. Causes the iA-Examiner screen to come to the front automatically whenever a document requires review. Note: iA-Examiner normally maxi-

mizes if it requires some action by the operator (but see the next item). It then minimizes automatically if Minimize iA-Examiner When Returning is selected (below). Prevents iA-Examiner from maxi-

mizing automatically when it requires some action by the operator. Instead, the primary program con-

trols whether iA-Examiner maxi-

mizes or not. Select the appropriate option for your work environmenteither this one or iA-Examiner is the Primary Pro-

gram (below). If you select this, you must deselect Display Doc Info Screen on Alert on System Configuration Page 5 (see page 8-22). Note: For a few kinds of documents, iA-Examiner prompts you to capture the reverse side after you capture the front side. Depending on how you use your system, some of the choices available with this option may not be compatible with the reverse-cap-

ture feature. Contact Viisage Cus-

tomer Support for assistance. Select this if you want to return to the primary program automatically without having to click Clear, Cancel, or the programs button (below). Select this if you want the iA-Exam-

iner screen out of the way when it isnt in use. If you want iA-Examiner to appear automatically, select this. If you want the operator to see iA-Exam-

iner only after manually selecting it from the primary program, deselect this. If you want to control maximizing behavior through your primary pro-

gram, select this. Otherwise deselect it. 8-12 Configuring Document Processing Option Description Recommendations Automatically Print Alerts Required settings for Supervisor Finish Only:

Alert Warning on Return

[Required]

[Reqd]

Supervisor Finish Only Send User Messages Send Exam-

iner Status

[All selected]

Primary App Window Name Primary App Name (for button) Automatically sends a report to the default printer when the operator leaves one or more problems unre-

solved during a review. When the operator returns from the primary program, iA-Examiner dis-

plays an alert if any of the docu-

ments possible problems were not resolved during the iA-Examiner review. Select this if you want a paper record of unresolved document problems. Select this if you want an extra warning for the operator that the document has unresolved problems. A special-purpose option that works only with the settings shown at left. Select this only in consultation with Viisage Customer Support. Sends to the primary program the messages iA-Examiner displays on its screen about what is happening and what the operator should do next. Sends to the primary program cer-

tain indicators about iA-Examiners status, such as document inserted and document removed too soon. The name that appears in the title bar of the primary program. Specify-

ing this name ensures that iA-Exam-

iner properly returns control to the primary program. The program name to display on the Return to button that takes the opera-

tor back to the primary program. For example, if you type Master here, the button will say Return to Master. Select this only if your primary pro-

gram is set up to process these mes-

sages. Select this only if your primary pro-

gram is set up to process these status indicators. Enter the name exactly as it appears in the programs title bar. Specify the program name for the button. (This does not need to match the name in the programs title bar.) iA-Examiner Is the Primary Program Used when the operator works pri-

marily with iA-Examiner (rather than with another program). Select the appropriate option for your work environmenteither this one or Another Program Opens iA-Examiner (above). 8-13 Configuring iA-Examiner Option Description Recommendations Dont Use Doc-

ument Sets Store each documents results inde-

pendently of other documents. Let Operator Add Docu-

ments to Set Let the operator group 24 docu-

ments together in a set so their results are linked and can be com-

pared. Require Clear Key Prior to a New Document Requires the operator to take the extra step of clicking Clear Display before iA-Examiner will process the next document. If you want to be able to group sev-

eral related documents together in a set, select Let Operator Add Documents to Set. In addition, on System Con-

figuration Page 1, you must:

Select Save Document Results.

Select Save Document Images, and select at least the Visible image. If you dont want to group docu-

ments in sets, select Dont Use Docu-

ment Sets. Select this only if you want to require this extra step. Configuring Verification Databases System Configuration Page 3: Verification Databases A verification database is an external database that the system can reach through an Internet connection to verify certain information about documents and their owners. To use a verification database, you must be a registered subscriber. Currently the system supports the VerifyME verification database. About VerifyME The VerifyME database includes information from U.S. states and Canadian provinces for verifying drivers licenses and nondriver IDs. It also includes information from coun-

tries worldwide for verifying the format of passport numbers. U.S. and Canadian Drivers Licenses and IDs When you process a U.S. or Canadian drivers license or nondriver ID, the system typi-

cally reads information from its 2D bar code or magstripe. (Information can also come from other sources such as operator entry.) The system uses this information to consult the VerifyME database. It can then display information retrieved from the database and point out certain kinds of discrepancies. U.S. and Canadian information comes from departments of motor vehicles (DMVs) and voter registration offices. The sources vary by state and province. In general, DMV data tends to be more detailed and helpful for verifying documents and identifying their own-

ers. Examiner lets you specify, for each state and province, whether you want to consult the VerifyME database. If you find that you rarely get useful information from a certain jurisdiction, you can turn off database lookups for documents issued by that jurisdic-

8-14 Configuring Verification Databases tion. This saves you the processing time needed for the lookup, any fee associated with it, and the bother of retrieving and possibly correcting unhelpful data. When iA-Examiner shows you the results of a database lookup, it lists the source of the data as either DMV or Voter. This information can help you make decisions about which jurisdictions to include in your database lookups. Passport Number Format When you process a passport, the system typically reads information from its MRZ. (As with drivers licenses and IDs, the information can also come from other sources.) The system then checks the format of the document number against the VerifyME database and reports any problems. This test is more limited than with drivers licenses and IDs but does help detect forged or altered document numbers. Configuring VerifyME Set these options on System Configuration Page 3:

Option Description Recommendations Verification Database Jurisdictions Database Timeout Do Lookup For These Docu-

ment Types:

Licenses and IDs Passports The jurisdictions for which you want to consult this database when pro-

cessing U.S. and Canadian drivers licenses and IDs. Select Jurisdictions to see the list, select or deselect indi-

vidual jurisdictions, and click OK. Start with the default selections, which are all the jurisdictions cov-

ered by this database. If experience proves some to be unhelpful, dese-

lect them. The name of the verification data-

base you subscribe to. Select VerifyMe. The maximum time you are willing to wait for a response from this database before iA-Examiner cancels the lookup request (in seconds). Use the default value of 30 seconds unless this is unacceptably long in your work environment or you are willing to wait longer for results. The operator cannot proceed with document processing until the lookup either succeeds or times out. The types of documents for which you want to do lookups. Select the types you want to be able to look up using VerifyME. 8-15 Option Description Recommendations Do Lookup If This Field Exists:

Document Number Soc. Sec. Number Full Name Display Addi-

tional Retrieved Information:

Always Never On Alert Maximum Hits to Display Manual Lookup Only Tells the system what information is required before it can do a lookup. For example, if you select Document Number, the system requires the doc-

ument number before it does a lookup. If you select more than one, the system can do a lookup when-

ever it knows any of them. Tells iA-Examiner when to display additional information after a lookup, which can include phone number, Social Security number, cur-

rent address, and previous addresses. For the VerifyME database, select Document Number and Full Name. Do not select Soc. Sec. Number. Select one of the options. Not used for VerifyME. Disables automatic database look-

ups, so that the operator must click the Issuer DB button to do a lookup. Leave this deselected if you want the system to do a lookup automatically for any document that meets the requirements set up for this data-

base. Select this if you want no automatic lookups. The operator must then click Issuer DB to do a lookup. In addition, you must set up data entry fields so that the system can prompt the opera-

tor for any missing information that is required for the lookup. On System Configuration Page 4, under Data Entry, select these for four of the listed fields: First Name, Last Name, Document Number, and Postal Code. You can leave the Required checkboxes deselected unless you have a reason to select them. For general information about configuring data entry, see the next section. Configuring iA-Examiner 8-16 Configuring Data Entry System Configuration Page 4: Data Entry Configuring Data Entry Description Recommendations Option Field #1

... Field #9 A list of fields for the data entry screen, which allows the operator to enter any missing information. The data entry fields appear in the same order you select here. If you mark a field as Required, then the system automatically displays the data entry screen whenever it cant find the required information. Comment Specifies whether the data entry screen includes a Comment field where the operator can type addi-

tional information. Enable Previous Doc Info Button Enables or disables the Use Previous Doc Info button on iA-Examiners data entry screen, which lets the operator copy information from the previous document processed. (See Processing a Document Using Bor-

derGuard in chapter 1 of the iA-

Examiner Users Guide.) From the drop-down lists, select each field you want to appear on the data entry screen. If you want the data entry screen to appear automat-

ically whenever the system cant find the information for a certain field, select Required. To include a custom field, select User Field #1, #2, or #3 and see Configur-

ing Static Database Information on page 8-18. If you select Required for one of these fields, the system will always display the data entry screen. Note: To also let the operator dis-

play the data entry screen manually, select Enable Edit Button (page 8-21). Select Yes or No to include the Com-

ment field or not. To include the Comment field and always display the data entry screen, select both Yes and Required. Select or deselect to enable or disable this function. 8-17 Configuring iA-Examiner Configuring a Custom ID Type System Configuration Page 4: Custom ID Type Option Description Recommendations Enable Custom ID Button Displays an additional button on the document selection screen for pro-

cessing a custom type of IDor any other kind of document, such as a ticket or boarding pass. Custom ID Type The name to display on the button. Default Image Display The image to display by default on the test results screen, either Visible or IR. Dont Save Custom ID Images Tells iA-Examiner not to save docu-

ment images whenever the operator uses the custom ID button. This prevents saving images if you have selected Save Document Images in iA-Examiner (page 8-5). However, it does not prevent saving images if you have enabled image saving using iA-Administrator (page 7-10). Select this if you want the operator to be able to use this button. Use a name no more than about 30 characters long. After you configure the custom ID button, check the doc-

ument selection screen to make sure the text fits on the button. Select the image that shows the most relevant information for the opera-

tor. The operator can also display the other images as usual. Select this if you dont want the images of this custom document type saved for any reason, such as privacy or security. Note the important condition in the description. Configuring Static Database Information System Configuration Page 4: Static Database Information Option Customer Name Site Name User Field #1 User Field #2 User Field #3 Description Names stored in the document results database (page 8-5), intended for use in custom reports that you might generate from the database. Names for custom fields, to hold any kind of information you want col-

lected along with the documents you process. For example, you might name two fields Spouses Name and Childs Name so the operator can enter this information as needed. Recommendations Fill in any suitable names. Assign suitable names for up to three custom fields. To make these fields appear on the data entry screen so the operator can fill them in, see the earlier section Configuring Data Entry. To fit more characters into the name, avoid using lots of capital letters. 8-18 Configuring Debugging Configuring Debugging System Configuration Page 4: Debugging Option Description Recommendations Log Debugging Information Creates a log of information useful for diagnosing problems. Do not select this unless Viisage Cus-

tomer Support asks you to do so for troubleshooting purposes. Configuring Processing of Unidentified Documents Note For information about creat-

ing and using a custom doc-

ument database, contact Viisage Customer Support. System Configuration Page 4: Processing Unidentified Documents The system can automatically identify ICAO documents and, with optional document databases, many non-ICAO documents as well. But what should happen if the operator processes a document that the system cannot automatically identify?

If you have an optional document database such as ID-License, iA-Examiner can display selection screens that let the operator manually identify the document. Or, iA-Examiner can process every unidentified document in a predetermined way. The following table explains the four available options. In most cases, either the first or last option is most suitable:

If you have an optional document database such as ID-License:

Use the first option (Go to the document selection screen) for the most flexibility in identifying and testing documents.

Use the last option (Process as a nonstandard document) if you usually want to simply capture unidentified documents without trying to identify or test them. If you do not have an optional document database, always use the last option

(Process as a nonstandard document). 8-19 If you have an optional document database such as ID-License, this is the most flexible option. Consider this option if:

You have an optional document database such as ID-License, but you regularly process documents that the system doesnt identify, all from the same jurisdiction.

You have a custom document database for a certain jurisdic-

tion, but the database does not include automatic document identification. Consider this option if most of the unidentified documents you process are of the same type. The operator can still use the Retest button (if enabled) to retest a document as a different type. Use this option if you dont have an optional document database such as ID-License. Also consider it if you want the system to simply capture unidentified documents without test-

ing them, or you only occasionally want to test unidentified documents

(using the Retest button). Configuring iA-Examiner Option Go to the document selection screen Go to the following document selection screen Description Recommendations For an unidentified document, dis-

play the document selection screen, for selecting the document type using an Explorer-like list of coun-

tries, issuers, and types. For an unidentified document, dis-

play the document selection screen, with the list already open to the country and jurisdiction you choose. For example, if you choose USA and Alabama, the list will open like this:

You must make a choice for Country. You may make a choice for Jurisdic-

tion or leave it blank. Always process an unidentified doc-

ument as a certain exact type. To use this, you must know the documents type codefor example, USA_AL_DL01 for a USA Alabama

(AL) drivers license (DL) of a certain series (01). For an unidentified document, dont display the document selection screen. Simply display the docu-

ments image without testing it. Process as category Process as a nonstandard document 8-20 Configuring System Directories Configuring System Directories System Configuration Page 4: System Directories Option Description Recommendations Document Summaries Directory The directory used for:

The results of searches you per-

Use the default pathname:

C:\BorderGuard\Summaries form using the Document Viewer

(Viisage iA-Examiner Users Guide, chapter 3)

Temporary files for the data transmission feature (page 8-27). Configuring Display Options System Configuration Page 5: Display Options Main Screen Option Description Recommendations Enable Cancel Button Enable Edit Button Enable Retest Button Adds a Cancel Document button that lets the operator cancel evaluation of a document after capturing it. This button does not delete any saved test results or captured images, but it does exclude the canceled doc-

ument from reports. Adds an Edit button that lets the operator display the data entry screen for manually entering infor-

mation. This option applies only if you have selected fields to appear on the data entry screen as described under Configuring Data Entry, page 8-16. Adds a Retest button that lets the operator retest the document (usu-

ally without having to recapture it) as a different type of document. This is used when the system doesnt identify the document type correctly the first time. It requires an optional document database such as ID-

License. Select this if you want the operator to be able to cancel evaluation of documents. Select this if you want the operator to be able to display the data entry screen even when the system doesnt display it automatically. Select this if you have ID-License or a custom document database and want to enable this feature. See Configuring Processing of Uni-

dentified Documents, page 8-19, for more information. 8-21 Option Description Recommendations Display Security Level Display Doc Info Screen on Alert Used with ID-Passport, displays a number after the word REVIEW indi-

cating the level of security testing donefor example, REVIEW 2. See the ID-Passport Database Reference

(on the ID-Passport CD) for security level information. When a document causes an alert, iA-Examiner normally displays information about the first alert. Selecting this option causes iA-

Examiner to display general docu-

ment information insteadas it does when a document passes all tests. The screen still lists all passed and failed tests, and the operator can click any one for more information. Select this if you have ID-Passport and you want the operator to see and consider this information. If you select Another Program Opens iA-Examiner (page 8-12), you must deselect this. Otherwise, select the behavior you prefer. Additional Information Display When the iA-Examiner screen is not displaying the results of a selected test, it displays Identification Datageneral document information including ID type, last and first names, document number, and so on. The operator sees this information:

When a document passes all tests When a document causes an alert and the Display Doc Info Screen on Alert option (above) is selected By clicking Doc Info anytime Identification Data

(general document information) Doc Info / More Doc Info button Space for additional information You can use the following options to let the operator see several kinds of additional information. The Doc Info button then becomes More Doc Info, and clicking it displays each kind of information in turn. Configuring iA-Examiner 8-22 Configuring Display Options You can also tell iA-Examiner which kind of additional information to display first. Option Display Reference Image Display Raw MRZ Data Description Recommendations Shows the sample or reference image for the processed document, if there is one. Shows the captured MRZ and the systems reading of it (ICAO docu-

ments only) Select each kind of information you want to let the operator see. Under Primary, select the kind of information you want to appear first

(even if youve selected only one kind of information). Display Docu-

ment Images Img 1 Img 2 Shows two of the captured docu-

ment images side-by-side for com-

parison. You select the two images from the Img1 and Img2 lists. Selectable Display Fields By default, iA-Examiner displays this information under Identification Data:

ID Type Last Name First Name Doc Number Nationality Expiration Date Sex

* Age

* Postal Code

* (blank field) You can customize the last three fields (marked with *). For each one you can choose Age, Postal Code, SSN (Social Security Number), Birth Date, or one of three custom fields. Option Description Recommendations Choose the information you want displayed. Display Field #1 Display Field #2 Display Field #3 The last three fields to display under Identification Data (shown when the operator clicks Doc Info). UserField1, UserField2, and UserField3 correspond to the matching entries for Static Database Information

(page 8-18). Document Viewer Option Description Recommendations Display Viewer Image Path When using the document viewer

(Mgmt Funcs Viewer), show the full pathname of the displayed document image. Select this if you want to be able to easily locate the saved image file while using the document viewer. 8-23 Configuring iA-Examiner Configuring Smart Card Options System Configuration Page 5: Smart Card Options If your unit has a smart card reader, you can use the options in this section to adjust the way it operates. About Basic Access Control Some smart cards use Basic Access Control (BAC). To read information from the chip, the system must supply codes based on information it has already read from the docu-

ments printed MRZ. If iA-thenticate misreads the MRZ, access to the chip may be blocked. In this case the operator must correct the information manually before the chip can be read. Smart Card Options Option Description Recommendations Smart Card Timeout (sec) Placement Timeout (sec) Placement Timeout Action Prompt for Smart Card Automatically Display MRZ Edit Screen for BAC Country Sign-

ing Certificate Folder Path Disable Read-

ing of These Optional Data Groups The amount of time allowed to read the information from the smart card. Use the default value of 20 seconds. The amount of time allowed to detect a smart card after the system prompts the operator to place the document on the platform. Use the default value of 5 seconds long enough to let the operator place the document but short enough to time out quickly if no chip is present. Choose Fail Smart Card Test unless you have a specific reason to choose the other option. The test result to record if the system does not detect a smart card before the Placement Timeout expires. Fail Smart Card Test: Records the smart card test as failed Ignore Smart Card: Records no result for the smart card test, just as if the document had no smart card No longer supported. Do not select this option. If access to the card is blocked because the system has misread the MRZ, automatically displays the screen that lets the operator correct misread MRZ characters. The folder where you keep country signing certificate files that you have obtained from issuing authorities. Ignores the selected data groups when reading a smart card. These groups may or may not be present on the cards you process. Select this to display the edit screen automatically as needed. Otherwise the operator must click Retry to dis-

play the edit screen when needed. You can specify any folder on a local or mapped drive. Select any data groups that you do not care about, that are never present on the cards you process, or that cause too many reading errors to make them worthwhile. 8-24 Configuring Bar Code and Magstripe Options Configuring Bar Code and Magstripe Options System Configuration Page 5: Bar Code and Magnetic Stripe Options Option Description Recommendations Bar Code and Magnetic Stripe Analyzer Enables validation of the magstripe or bar code on a license or ID card using optional software. Prompt for Bar Code or Magnetic Stripe If the operator captures a license or ID without first scanning its bar code or magstripe, the system asks the operator to either do the scan or click the Skip Scan button. The prompt appears only when the docu-

ment has a bar code or magstripe. This selection is made automatically during DL-Alert installationID Check for the Intelli-Check version or ID Code for the Positive Access version. You should not change it unless you are asked to do so by Viisage Customer Support. Select this if you want to give the operator a second chance to scan a documents bar code or magstripe. Configuring Reference Database Options System Configuration Page 5: Reference Database Options Option Enable Reference Database Reference Database con-

fig files Path Description Reserved for future use. Reserved for future use. Recommendations 8-25 Configuring iA-Examiner Configuring Test Suppression System Configuration Page 6: Suppressed Test Results Option Checksum VIZ Match Expiration

... Description Recommendations Leave all the tests deselected so they are not suppressed. Do not select any tests to suppress except for troubleshooting or other special purposes. Ignores the selected test when evalu-

ating a document for problems and does not display its results for the operator.

(Your list of tests may differ slightly from the one shown.) However, if the test is included in the document profile, the system still performs the test and records its results in the document-results data-

base as usual. Configuring Test Override Options System Configuration Page 6: Disallowed Test Overrides Option Checksum VIZ Match Expiration

... Description Recommendations Prevents the operator from overrid-

ing the results of the selected type of test.

(Your list of tests may differ slightly from the one shown.) Select any tests the operator is not allowed to override because of secu-

rity or operational policies. If you select Supervisor Finish Only

(page 8-13), you must select all the tests. Note: Even if you select Checksum here, the operator may still be able to change the results of the check-

sum test. To prevent that, you must deselect Enable MRZ Data Edit, as explained on page 8-9. 8-26 Configuring Alerts for Indeterminate Tests Configuring Alerts for Indeterminate Tests System Configuration Page 6: Fail Tests on Indeterminate Option Description Recommendations Select this if you want indeterminate results to cause an alert. Fail Tests If Results Are Indeterminate Some tests can show an indetermi-

nate result if their results are incom-

plete or inconclusive. These include Verification Database, DL Alert 2D, DL Parser 2D, DL Alert MSR, DL Parser MSR, and custom tests.

(Your list of tests may differ slightly from the one shown.) This option tells the system to treat such a result as a failure so that it causes an alert. Configuring Credit Card Options System Configuration Page 6: Credit Card Options Option Description Recommendations Display the Card Number As Save the Card Number in the Database As Displays either all or part of the credit card number (read from the magstripe) onscreen. Also affects the number saved when you use the Cre-

ate Results button (Mgmt Funcs Viewer Create Results). Saves either all or part of the credit card number in the document results database and in the iA-Examiner Doc Logs (page 8-28). Default Image Display for Credit Cards The image to display by default on the test results screen, either Visible or IR. Dont Save Credit Card Images Tells iA-Examiner not to save docu-

ment images for credit cards (if you have selected Save Document Images in iA-Examiner as explained on page 8-5). Important: Selecting this does not prevent saving credit card images if you have enabled image saving using iA-Administrator (page 7-10). If the operator needs to see the full number, select Full Number. Other-

wise select Last 4 Digits. If you need to save the full number, select Full Number. Otherwise select Last 4 Digits. Select the image that shows the most relevant information for the opera-

tor. The operator can also display the other images as usual. Select this if you dont want iA-

Examiner to save credit card images because of privacy or security con-

cerns. You may also need to disable image saving using iA-Administrator (page 7-10). 8-27 Configuring iA-Examiner Configuring Data Transmission Options System Configuration Page 7: Data Transmission Options Option Description Recommendations Enable Document Transmit Button Activates the Send Current Document button on the Management Func-

tions screen. Select this if you want to be able to transmit document images and test results to another computer on your network for archiving or further analysis. Reserved for future use. For information about using the data transmission feature, contact Viisage Customer Support. Enable Results Transmit Button Response File Timeout Batch File Path Response File Path Configuring iA-Examiner Doc Log Options System Configuration Page 7: iA-Examiner Doc Log Options As explained under Configuring Data Saving (page 8-5), iA-Examiner can save docu-

ment information and test results in the document-results database. In addition, iA-Examiner can create XML log files containing document information and test results. In general, these log files are useful only if you have custom software that reads information from them as they are created. If you have no specific use for such files, you should leave all of the following Doc Log options deselected. You can preserve the final document logs if you like. All the others are temporary files, overwritten with each new document. Option Description Recommendations Examiner Doc Log Directory The directory for creating iA-Exam-

iner document logs. Save in Subdirectory with Units Name Creates each units logs in a subdi-

rectory of the log directory rather than in the log directory itself. The subdirectorys name is the units computer name. Use C:\BorderGuard\Working unless you have a reason to use a different directory. You might want to use a network directory accessible to a number of iA-thenticate units. Select this if you want to create the logs from different units in a com-

mon location but in separate subdi-

rectories. 8-28 Configuring Miscellaneous Options Option Description Recommendations Save Extended Doc Log Data Create Smart Card MRZ Log Create Preliminary Doc Log Create Initial Doc Log Create Final Doc Log Includes additional information in the initial and final document logs detailing how iA-thenticate read and analyzed the document. Creates a file containing MRZ infor-

mation from the smart card:

ExaminerSmartCardMRZLog.xml. This same information is included in the initial and final document logs. Creates a file containing preliminary document information and test resultsafter the operator has fin-

ished entering any data and before the system has checked the results of any custom tests:

ExaminerPreliminaryDocLog.xml. Creates a file containing initial docu-

ment information and test results before the operator takes any actions to correct or override test results:

ExaminerInitialDocLog.xml. Creates a file containing final docu-

ment information and test results after the operator has finished with the document:

ExaminerFinalDocLog.xml, unless you select the next option. Do not select this unless you need the additional details. Select these options only if you use software that reads and processes this information. Select this if you use software that reads and processes the information, or if you want to preserve the final logs for later use. Save Final Doc Logs with Unique Names Gives the final document log a unique name rather than overwriting it with each new document. Select this if you want to preserve a copy of each final document log. Configuring Miscellaneous Options System Configuration Page 7: Other Options Option Description Update Text Panel Allow Photo Lightening Displays document information on BorderGuards built-in text panel. Adds Lighten and Restore buttons to let the operator adjust the appear-

ance of the documents ID photo. If you are saving the photo image, it is saved as displayed on the screen. Recommendations Leave this selected. Select this if you notice that ID pho-

tos tend to be too dark on the screen and when saved as images. 8-29 Configuring iA-Examiner Option Gamma Correction External Data Timeout (secs) Description Recommendations The amount of lightening to apply to the displayed ID photo when the operator uses the Lighten button, from 1 to 10:

1: No lightening at all 10: Extreme lightening

(Values between 0 and 1 actually darken the image.) The maximum total time you are willing to wait for responses from all external databases. Try the default value of 2.1. If the lightened photo is still too dark, try a slightly higher value such as 2.5 or 3.0. If its too light, try a slightly lower value such as 1.8 or 1.5. Use the default value of 60 seconds unless this is unacceptably long in your work environment or you are willing to wait longer for results. Leave this deselected unless you have a special reason to use it. Changing the font can make the screen hard to read or even unusable. To restore the default font, deselect this option. Restart iA-Examiner after making any font change. Leave this blank to display all coun-

tries in alphabetical order, or specify a countrys ICAO code to move it to the top of the list. Use a Custom Font Displays screen text using the font you select from the list. Primary Country Code Displays the specified country at the top of the country list on the docu-

ment selection screen. For example, specifying USA would change the display order like this:

Inhibit the Windows Print Screen Button Disables the Print Screen key so the operator cannot use it to capture an image of the screen while iA-Exam-

iner is running. Select this if you want to disable this function for security, privacy, or other reasons. 8-30 9 Managing iA-Examiner Note Before you read this chapter, see chapter 6, Quick Configuration Guide. It may contain all the information you need to get your system up and running. iA-Examiner includes management functions for purging and backing up saved data. You perform these tasks on the System Management screen. On the iA-Examiner screen, click Mgmt Funcs, then click System Management. 9-1 Managing iA-Examiner Purging Saved Data

(System Management: Purge Saved Data) Option Retain Document Results For Purge Results Retain Document Images For Purge Images Retain Administration Data For Purge Admin Data Recommendations Set to suit your needs. Description Number of days worth of document results to keep in the database when using either manual or automatic purging. For example:

0: Purge everything 1: Keep only todays data 2: Keep todays and yesterdays data 3, 4, 5, etc.: Keep data from the specified number of days Purges document results now, retain-

ing recent results as specified. Use this for manual purging, or set up automatic purging (below). How many days worth of document images to keep in the saved-images folder when purging. Set to suit your needs. Purges images now, retaining recent images as specified. Use this for manual purging, or set up automatic purging (below). How many days worth of actions to keep in the administration report when purging.

(See Admin Report, below.) Purges the administration report now, retaining recent actions as spec-

ified. Set to suit your needs. Use this for manual purging, or set up automatic purging (below). 9-2 Backing Up Saved Data Option Enable Automatic Purging Purge At

(hh:mm) Ask for Confirmation Each Time Compact and Repair the Database Admin Report Description Recommendations Purges document results, images, and administration data automati-

cally each day, retaining recent results, and data as specified. Sets the time of day for automatic purging, using 24-hour time (0:00 23:59). Requires the operator to confirm each automatic purge before it hap-

pens. Runs the Compact and Repair Data-

base utility within Microsoft Access, which optimizes performance and repairs damage. Displays a report of administration actions, including manual and auto-

matic purges and database mainte-

nance. Use this if you want to purge data automatically. The system does not back up files automatically, so be sure to do regu-

lar backups (page 9-3) if you need to keep files and data beyond the reten-

tion period you set. Specify a time when the system is running but not in heavy use. Select or deselect this to suit your needs. Periodically use this option to improve performance and prevent problems. Use this to see the report anytime. Backing Up Saved Data

(System Management: Back Up Saved Data) Option Back Up Results Description Recommendations Periodically use this option to pre-

serve a backup copy of the database in a safe location. Copies the document results data-

base from the database directory to the backup directory. You specify these directories on System Configu-

ration Page 1, as explained in the table on page 8-5. Note: Each backup copy overwrites the previous backup copy. 9-3 Managing iA-Examiner 9-4 Part Three Using Optional Features 10 Using iA-DataPort Note At this time iA-DataPort does not work with ID-GUARD or with smart card units. iA-thenticate includes a data transmission feature called iA-DataPort. It can route data captured from a documents MRZ, magstripe, and 2D bar code to:

A program running on the iA-thenticate PC Another PC through a standard serial port A virtual serial port (using third-party software) Your own software can then process and store the data to meet your needs. 10-1 Using iA-DataPort Preparing to Use iA-DataPort Choosing Where to Send Data iA-DataPort can send captured data to a program, a standard serial port, or a virtual port. Sending Data to a Program If you want to send data to a program running on the iA-thenticate PC, select the Simu-

lated Keyboard option and choose related options as explained on page 10-7. Sending Data Through a Serial Port If you want to send data to another PC through a standard serial port, you need:

An available serial port on your iA-thenticate PC An available serial port on the other PC A null-modem serial cable To use the serial port connection:

Note On a BorderGuard unit with built-in PC, COM 1 is the lower serial connector. 1. Attach the null-modem cable between the serial ports on the iA-thenticate PC and the other PC. 2. Select the Communications Port option as explained on page 10-7. By default, iA-DataPort sends data through the COM 1 port. If your BorderGuard unit is already using this port, you must change the port settings accordingly. Sending Data Through a Virtual Port Sending data through a virtual serial port allows another program running on the iA-thenticate PC to receive and process the data as if it were coming in through a stan-

dard serial port. To use a virtual serial port:

Install and configure appropriate third-party software for setting up a virtual serial port on your iA-thenticate PC. Select the Communications Port option as explained on page 10-7. 10-2 Note If you use the E-Seek Intelli-

Check reader, you do not need this filter. Preparing to Use iA-DataPort Using the Optional Keyboard Filter If you want to transmit data from a magstripe reader other than the E-Seek Intelli-

Check combined magstripe and bar code reader, you may want to install and use the optional keyboard filter provided with iA-DataPort. A magstripe reader sends data as if it were typed on a keyboard. Depending on how you use your unit, magstripe and keyboard data can sometimes be sent to the wrong pro-

gram. The keyboard filter can prevent this problem by recognizing magstripe data and sending it to iA-DataPort, no matter which other programs are running. After installing the filter, you can enable or disable it anytime as explained on page 10-7. To install the optional keyboard filter:

Windows 2000 1. Open the System control panel. On the Hardware tab, click Device Manager. Windows XP 1. Open the System control panel. On the Hardware tab, click Device Manager. 2. In the Device Manager window, expand the Keyboards item. Then right-click the current keyboard and select Properties. 3. On the Driver tab, click Update Driver. 4. On the Welcome to the Upgrade Device Driver Wizard screen, click Next. 5. On the Install Hardware Device Drivers screen, select Display a list of the known driv-

ers for this device so that I can choose a spe-

cific driver, and click Next. 6. On the Select a Device Driver screen, click Have Disk. 7. On the Install from Disk screen, click Browse and select the file C:\BorderGuard\Tools\MagStripeFilter\

IAMSFilter.inf 8. On the Install from Disk screen, click OK. 9. On the Select a Device Driver screen, click Next. 10.On the Upgrade Driver Warning screen, click Yes. 11.On the Start Device Driver Installation screen, click Next. 12.On the Digital Signature Not Found screen, click Yes. 13.On the Completing the Upgrade Device Driver Wizard screen, click Finish. 14.Close the IAI Magstripe Filter Driver Properties window. In the System Settings Change window, click Yes to restart. 2. In the Device Manager window, expand the Keyboards item. Then right-click the current keyboard and select Properties. 3. On the Driver tab, click Update Driver. 4. On the Welcome to the Hardware Update Wizard screen, select Install from a list or specific location and click Next. 5. On the next screen, select Don't search. I will choose the driver to install. Then click Next. 6. On the next screen, click Have Disk. 7. On the Install from Disk screen, click Browse and select the file C:\BorderGuard\Tools\MagStripeFilter\

IAMSFilter.inf 8. On the Install from Disk screen, click OK. 9. On the next screen, when you see the message This driver is not digitally signed, click Next. 10.On the Upgrade Driver Warning screen, click Yes. 11.On the next warning screen, click Con-

tinue Anyway. 12.On the Completing the Hardware Update Wizard screen, click Finish. 13.Close the IAI Magstripe Filter Driver Properties window. In the System Settings Change window, click Yes to restart. 10-3 Using iA-DataPort Starting iA-DataPort You start iA-DataPort by running the iA-DataPort Utility. As explained in the rest of this chapter, the utility lets you:

View data as it is captured from the MRZ, magstripe, and 2D bar code Configure various settings for capturing, displaying, formatting, and transmitting the captured data Test the operation of each information-capture device Starting the iA-DataPort Utility To run the iA-DataPort Utility and start iA-DataPort:

Double-click the iA-DataPort Utility icon on your desktop. Or, select Start Programs iA-thenticate iA-DataPort. Running the Utility Minimized In most cases you can run the iA-DataPort Utility minimized (if you want to do so) while you process documents. See Configuring Startup Settings on page 10-14. However, you cannot run the utility minimized if you are using a keyboard wedge magstripe reader without using the optional keyboard filter described on page 10-3. In addition, selecting this option will prevent the application from being maximized. The menus will not be available and you will only be able to close the application via a Windows shutdown or using the Windows Task Manager. If you are running iA-DataPort minimized and need to disable this option, open the con-

fig file C:/BorderGuard/Config/BGDataPort.cfg. Under Startup Settings, edit the setting to RunMinimizedOnly=No. 10-4 Viewing Captured Data Viewing Captured Data The iA-DataPort Utility window shows the data captured from the MRZ lines, magstripe, and 2D bar code, highlighted in yellow. You can clear the displayed data by clicking Clear. Button for clearing the display Data from the MRZ lines (maximum 40 characters per line) Data from the magstripe Data from the 2D bar code 10-5 Using iA-DataPort Configuring Settings Using the Settings menu, you can configure:

General settings Communication port settings Data format settings MRZ data format settings Data transmit settings Display settings Startup settings Configuring General Settings General settings let you configure your input devices, specify how you want iA-DataPort to handle the data they capture, and set up logging. To configure general settings:

1. Select Settings General Settings. 2. If you want iA-DataPort to delete images and document logs from the work direc-

tory after processing each document, select Delete Images and Doclogs. (You set the location of the work directory using iA-Administrator, as explained on page 7-7.) 3. Specify the logging options you want to use:

Select one of the options for logging iA-DataPort activity: Disable Logging or Logging Level 1, 2, or 3, as described on the screen.

If you enable logging, specify the maximum size for the log file and what you want done with the file when it reaches that size:

To discard the existing file and start a new one, select Delete It. To retain the existing file and start a new one, select Save It. 10-6 Note iA-DataPort and iA-Exam-

iner cannot both use the same reader at the same time. If you select the mag-

stripe reader or the bar code reader here, you must deselect that reader in iA-

Examiner (page 8-2). Do not select a reader if you dont have the device attached. Configuring Settings 4. Select each input device you are using:

If you are using a magstripe reader (see note at left):

Select Mag Stripe Reader. To use the optional keyboard filter to route magstripe data to iA-DataPort, select Keyboard Filter. See page 10-3 for installation instructions and more information about the filter. Important: If you want magstripe data routed to a different program, such as iA-Examiner, be sure to deselect both Keyboard Filter and Mag Stripe Reader. For Character Timeout, use the default value of 400 ms.

If you are using a 2D bar code reader, select 2D Bar Code Reader. (See note at left.)

If you are using the E-Seek Intelli-Check combined magstripe and bar code reader, select E-Seek. 5. Select one of the output connections:

To send output to a serial communications port, select Communications Port.

To send output to an application, as if the data were being typed using an ordi-

nary keyboard, select Simulated Keyboard and choose the options you want to use:

To send the output to the front program window, select Send data to the appli-

cation which has focus. To send the output to a specific program window, select Send data to the window with the following title. Enter the windows full title (exactly as it appears in the title bar), or enter enough characters from the beginning or end of the windows title to identify it uniquely. For example, if the windows title is Log0001.txt - Notepad, you might enter either Log or Notepad. To restore the specified program window after each read (if its minimized), select Restore Window if it is Minimized. 10-7 Using iA-DataPort Configuring Communication Port Settings You must configure the port settings so that they match those of your BorderGuard unit and your bar code reader. To configure communication port settings:

1. Select Settings Comm Ports Settings. 2. If you want to send data to another PC through the PC serial port as described on page 10-2, select the appropriate values under Data Output Port Settings. The Comm Port number must match the port to which the null modem cable is attached. 3. For the 2D Bar Code Input Port settings, select values that match those set for your bar code reader. The default values for the E-Seek Intelli-Check reader are 2, 38400, 8, N, 1. 4. Click OK. Configuring Data Format Settings You can format the data that the system sends to your application by specifying the characters used for starting, ending, and delineating each group of data. For MRZ data, you can specify as many as three characters to start the block of data, three characters to end the block of data, and three characters to insert after each line of the MRZ within the block of data, as well as a calculated check digit. Similarly, you can specify starting, ending, delineating, and check digit characters separately for magstripe data and 2D bar code data. Note To restore the factory-set values, click Restore Default Settings. 10-8 Configuring Settings To configure data format settings:

1. Select Settings Data Format Settings. 2. Under MRZ Format Options:

a. Specify as many as three characters to send at the start of the MRZ data. To specify a character, you can:

Select it from the drop-down list of special characters, including NUL, STX, ETX, EOT, ENQ, ACK, HT, LF, VT, FF, CR, and ESC. Or, select Other from the drop-down list and type the characters decimal ASCII value in the box to the right of the list b. Specify as many as three characters to insert at the end of the first line of MRZ data. Do the same for the second line and third line of MRZ data. c. Specify as many as three characters to send at the end of the entire block of MRZ data. d. Specify that a check digit be sent at the end of the data, calculated using the CRC16-ARINC algorithm. 3. Similarly, specify starting, delineating, and ending characters under Mag Stripe For-

mat Options and 2D Bar Code Format Options. You can also select the check digit option for each. 4. Click OK. Note To restore the default set-

tings for one of the kinds of data, click the matching Restore Defaults button. 10-9 Using iA-DataPort Configuring MRZ Data Format Settings In addition to the MRZ formatting options you set on the Data Format Settings screen, you can also format the MRZ data in other ways. To configure MRZ data format settings:

1. Select Settings MRZ Format Settings. 2. To make the data length the same for each MRZ line in a document, filling out shorter lines with extra characters to be the same length as the longest line, select Pad Shorter MRZ Lines. Specify the pad character you want to use. 3. To replace any character that the system has trouble reading with a different charac-

ter:

a. Select Replace Low Confidence Characters. b. For Minimum Confidence, specify how low the systems confidence must be before it replaces a character. The range is 0.0 to 1.0, and the default is 0.8. Lowering the value tells the system to allow lower confidence in its readings, so it replaces fewer characters. Raising the value tells the system to require higher confidence in its readings, so it replaces more characters. 10-10 Notes

One field you can select is Pass/Fail. This is not MRZ data but an extra field for sending overall test results. Select this to send P when a document passes all tests, E when it fails only the expiration test, or F when it fails any other test.

Setting Max Len and Min Len to the same number results in a fixed-length field.

If you select Delete Spaces, iA-DataPort removes the embedded spaces before adjusting the fields length using the Max Len and Min Len settings. Configuring Settings c. For Replacement Character, specify which character you want substituted for each doubtful character. For example, you might want to use a question mark

(?) or underscore (_). 4. To send a notation or other text when the system is unable to automatically identify the document as a specific type (whether ICAO or non-ICAO), select MRZ1 Non-

standard Output and enter the text you want to send. For example, you might want to send a notation such as [Unknown document]. 5. Leave Custom MRZ Format deselected unless you have created a custom MRZ-pro-

cessing application in consultation with Viisage Customer Support. 6. To process the captured MRZ data and send it in a different format, select Reformat MRZ Data and then choose how you want to format each field, in order. For each field:

a. Under Field, select the name of the fieldfor example, Surname. b. If you want the field to be no longer than a certain length when iA-DataPort sends it, specify that length under Max Len. iA-DataPort then truncates longer fields to this length. If you dont want a long field truncated, leave Max Len blank. c. If you want the field to be at least a certain length when iA-DataPort sends it:

Under Min Len, specify the minimum number of characters the field should contain. Under Pad Character, type the character you want to use to fill out a short field to the minimum length. The default is a space. If you dont want the field padded to any minimum length, leave Min Len blank or enter 0 (zero). d. If you want all spaces in the field removed, select Delete Spaces. For example, VAN LIND would become VANLIND. e. Under Termination Char, specify the character to insert immediately after a vari-

able-length field to mark its end. You can select various untypeable characters

(such as NUL) from the drop-down list, or you can enter any typeable character

(such as >) in the second box. Finally, specify the Date Format you want to use for sending dates. This determines the day-month-year order, the punctuation used between elements, the month for-

mat (number or abbreviation), and the year format (2 or 4 digits). For example, for August 14, 2003:

This date format... Sends this data... mm/dd/yy yyyy-mm-dd dd mmm yyyy 08/14/03 2003-08-14 14 Aug 2003 7. Click OK. 10-11 Using iA-DataPort Configuring Data Transmit Settings You can select which kinds of data you want the system to transmitany combination of MRZ data, magstripe data, and 2D bar code data. To configure data transmit settings:

1. Select Settings Data Transmit Settings. 2. Select all the kinds of data you want the system to transmit to your application. 3. If you select MRZ Data, you can also select either or both of these options, to prevent transmission of faulty or questionable data:

Dont transmit if MRZ length is incorrect

Dont transmit if MRZ has a checksum error Configuring Display Settings You can make several choices about:

What kinds of information the iA-DataPort Utility displays on its main screen What additional kinds of information the system displays during operation (apart from the iA-DataPort Utility screen) 10-12 Configuring Settings To configure display settings:

1. Select Settings Display Settings. 2. Under iA-thenticate Display:

If you have a BorderGuard unit with a text panel and you want DataPort to show extra messages there about magstripe and bar code processing, select Dis-

play Reads on iA-thenticate. 3. Under DataPort Display:

If you select Replace Low Confidence Characters (page 10-10) and you want the displayed MRZ to show the replacement characters (rather than the original, doubtful ones), select Display Corrected MRZ Data. 4. Under DataPort Error Display:

If you want data port error messages to appear onscreen and on BorderGuards built-in text panel whenever they occur, select Display DataPort Errors. You may want to do this when you first set up iA-DataPort and to troubleshoot any prob-

lems.

To suppress such error messages so that the operator does not see them, deselect this option. 10-13 Using iA-DataPort Configuring Startup Settings iA-DataPort includes settings to set startup delays and to run the utility minimized so the operator doesnt see its screen. To configure startup settings:

1. Select Settings Startup Settings. 2. For Startup Delay, use the default value of 0 seconds. But if your unit is set up to run iA-DataPort automatically at startup, and you see error messages during startup, try increasing this value. 3. If you want the iA-DataPort utility to run minimized each time you start it, select Run Minimized Only. Do not select this option unless you have determined that you can run the utility minimized, as explained under Running the Utility Minimized on page 10-4. 4. For iA-thenticate Startup Timeout, use the default value of 60 seconds. 5. Click OK. 10-14 Appendixes A Setting Up a Monochrome BorderGuard Unit Note If you have a monochrome BorderGuard Plus system

(with built-in CPU), see the Administrators Guide that came with your system for hardware setup information. For software upgrade instructions, see the Release Notes that came with the new software. This chapter explains how to set up your iA-thenticate system if you have a Border-

Guard (iA-thenticate) unit with a monochrome camera. Before you proceed with installation, check the Release Notes for new information. If you are upgrading from a previous version, you may need to follow additional steps. IMPORTANT Although setting up this system is similar to setting up a PC, there are important differences. Follow the instructions in this chapter carefully, or your system may not work properly. If you are not experienced in setting up and managing PCs in a networked envi-

ronment, you should not attempt to do the setup yourself. PC System Requirements You install the iA-thenticate software on a Windows PC, and you connect the mono-

chrome BorderGuard unit to the PC through a plug-in PCI interface card. Your PC must meet these requirements:

Hardware Processor: 800 MHz Pentium 4 or better recommended RAM: 256 MB minimum Free disk space: 300 MB minimum; 1 GB or more recommended when saving captured images and data Video display: 1024x768 resolution, 65536 colors, or better An available PCI-bus master slot, 2.0-compliant, capable of supplying 1.2 A at 12 VDC Configuration Swap file: Recommended 768 MB minimum and 1024 MB maximum for drive C and for the data drive (where you store captured images) A-1 Setting Up a Monochrome BorderGuard Unit Supported operating systems Windows 2000 Service Pack 4 or higher with updates 823980 (Microsoft Security Bulletin MS03-026) and 828028 (Bulletin MS04-007) Windows XP Professional Service Pack 2 Other software requirements Internet Explorer 6.0 Service Pack 1 or higher with update 832894 (Microsoft Security Bulletin MS04-004) Installing Software Do not connect the BorderGuard hardware yet. Setting the PCs Taskbar and Display Properties Your system should be configured so the taskbar displays on top of other windows and the font size is small (Windows 2000) or normal (XP). These are the default Windows settings. If you have changed these settings, follow these steps to restore the defaults:

2. Right-click the taskbar and choose Proper-

tem at this point unless Windows requires you to do so. A-2 Note The CDs folder names include the name of the software plus version infor-

mationfor example, iA-thenticate 5.3 Install

(SFW-00099-A-00). For simplicity, these instruc-

tions use just the first part of the namefor example, iA-thenticate. Note If you are upgrading, the screens you see may differ slightly from the ones listed. Just follow the on-screen instructions. Installing Software Installing the iA-thenticate Security Software Installer iA-thenticate CD:

iA-thenticate \

1_iA-thenticate \

Setup.exe Screen Intro License Instructions Click Next. Click Yes to agree. Setup Type Select BorderGuard - monochrome unit. Data Drive Summary Complete If you want to change the drive for storing data, click Browse and choose any mapped drive. Click Next. Click Next to proceed with installation. Accept No, I will restart my computer later. Click Finish. Installing iA-Examiner Installer iA-thenticate CD:

iA-thenticate \

2_iA-Examiner \

Setup.exe Screen Intro Data Drive Instructions Click Next. If you want to change the drive for storing iA-

iA-thenticate \

DL-Alert-IC \

DL-AlertIntelli-Check.exe or iA-thenticate \

DL-Alert-PA \

kette rather than a CD. Installing the Custom Calibration File Each BorderGuard unit comes with a custom calibration file, supplied on a CD labeled SampleScan. One SampleScan CD may contain calibration files for several units. 1. Insert the SampleScan CD. 2. On the CD, find the folder that matches the serial number on the BorderGuard unit. For reliable operation, you must use the correct calibration file for each unit. A-3 Setting Up a Monochrome BorderGuard Unit 3. Copy the SampleScan.cfg file from the folder to this directory:

C:\BorderGuard\Config\

4. Right-click the copied SampleScan.cfg file and choose Properties. Deselect Read-only and click OK. Installing Other Optional Software If you have other optional software such as ID-Passport or ID-License, install it now. Follow the instructions included with the optional software. Restarting After you finish installing software, restart your PC. Installing Hardware Install the BorderGuard hardware only after you have installed the software as described starting on page A-2. Use proper antistatic procedures for the following steps, grounding yourself with a wrist strap or carefully discharging static by touching the metal case of the power supply. Installing the PCI Card To install the PCI card into your PC:

1. Shut down the PC and disconnect the power and other cables. 2. Remove the PCs case to gain access to the PCI slots, following the instructions sup-

plied by the PC manufacturer. 3. Remove the slot cover from an available PCI master slot. 4. Carefully align and insert the BorderGuard PCI card into the slot, applying just enough pressure to seat it fully. 5. Replace the screw from the removed slot cover to secure the PCI card. 6. Replace the PCs case and reattach its cables. Do not start the PC until you connect the BorderGuard cables as explained next. A-4 Installing Hardware Connecting the BorderGuard Cables BorderGuard comes with a cable for connecting it to the PCI card you installed in your PC. It also comes with its own power supply and cord. To connect the BorderGuard cables:

BorderGuard power supply CAUTION To avoid damaging the coaxial connectors, begin inserting the plug at a slight sideways angle. Then push slowly, gently, straight into the socket. BorderGuard PCI connector BorderGuard cable PC BorderGuard 1. Plug one end of the BorderGuard cable into the connector on the PCI card you installed in your PC. 2. Plug the other end of this cable into the matching connector on the back of the Bor-

derGuard unit. 3. Make sure the power switch on the BorderGuard unit is off. 4. Plug the cable from the BorderGuard power supply into the power connector on the back of the BorderGuard unit. 5. Plug the line cord from the power supply into a surge-protected power source that can supply 170 W at 100240 VAC, 4763 Hz. Note The included power supply might not have a power cord suitable for your coun-

try. In this case you must obtain and use a 3-conduc-

tor grounded supply cord with a plug cap suitable for your country. It must have a minimum internal conduc-

tor area of 0.75 mm2 and have a standard IEC 320 female connector. A-5 Setting Up a Monochrome BorderGuard Unit Finishing Installation Starting Up and Checking Installation 1. Turn on the BorderGuard unit using its power switch. 2. Start the PC and log in as an administrator. You will see a message saying that the system has found new hardware. 3. When you see a message about the digital signature (Windows 2000) or Windows Logo testing (XP), click Yes or Continue Anyway. 4. Double-click the iA-Examiner icon on your desktop. After an initialization process, you should see the iA-Examiner screen. If you see an error message instead, you must reinstall the driver as described on page B-12. 5. Exit by clicking the close button or selecting File Exit. Configuring Internet Explorer If you use the VerifyMe verification database, follow these steps to configure Internet Explorer. Otherwise you can skip these steps. 1. Start Internet Explorer. 2. Select Tools Internet Options. 3. On the Advanced tab, under the Security heading, deselect Warn if changing between secure and not secure mode. Configuring a Non-English Version of Windows If you install this software on a unit running a non-English version of Windows, you may need to follow some additional steps. To configure Windows 2000Dutch, French, or Portuguese:

(Dutch), INTERACTIF (French), or INTERATIVO (Portuguese). If either name is missing, follow these steps to add the missing name or names:

a. Click Add. b. In the drop-down List Frames From list, select the name of your unit. c. In the Names list, select the missing name or names and click Add. d. Click OK several times to accept the changes. A-6 Finishing Installation To configure Windows XPDutch, French, or Portuguese:

missions. 6. In the same list, select all the Allow permissions for SYSTEM. Then click OK. 7. Back on the Security tab of the BGServer Properties window, under Access Permis-

sions, select Customize and click Edit. 8. In the displayed list, select both of the Allow permissions for SYSTEM and for INTER-

ACTIF, INTERATIVO, or INTERACTIEF. Then click OK. 9. In the BGServer Properties window, click OK. Then close the Component Services window. A-7 Setting Up a Monochrome BorderGuard Unit Controlling Access This section explains how to create local user groups and set file permissions for your system so that different users have just the access they need. Creating Local User Groups and Users First, create two local user groups and assign users to these groups as needed. 1. Create these two local user groups:

iA-thenticate Users iA-thenticate Administrators 2. Create as many users as you need for the people who will use the system, and make each one a member of the appropriate user group:

agement functions iA-Administrator All Users startup folder

(C:\Documents and Settings\

All Users\Start Menu\

Programs\Startup) A-8 Controlling Access Assigning File and Folder Permissions Assigning file and folder permissions ensures that each group of users can run the appropriate programs. To assign file and folder permissions:

1. Follow steps ac for each file in the table below:

iA-Administrator.exe

(iA-Administrator) BGDataPort.exe

(iA-DataPort) BGExaminer.exe

(iA-Examiner) BGServer.exe

(ID-Server) ExaminerConfiguration

(iA-Examiner configuration) ExaminerManager

(iA-Examiner management) ExaminerReport

(iA-Examiner document review) iA-thenticate Administrators iA-SecondaryStation.exe

All Users\Start Menu\Programs\Startup:

All Users (inside Documents and Settings) Start Menu (inside All Users) Programs (inside Start Menu) Startup (inside Programs) A-9 Setting Up a Monochrome BorderGuard Unit 3. If you use Windows security to limit users access to various folders on your system, all iA-thenticate users must have these permissions:

Full control to the work folder, normally C:\BorderGuard\Working

Read and execute access to C:\BorderGuard and all of its sub-folders

Read, write, and execute access to:

Write access to:

The folder containing the iA-Administrator database Administrator.mdb, normally C:\BorderGuard\Bin The Windows registry

Read, write, and execute access to:

The configuration folder, C:\BorderGuard\Config and all sub-folders Installing an Optional Reader or Scanner If your system includes a bar code and magstripe reader or a flatbed scanner, install it now by following the instructions in chapter 4. Your iA-thenticate system is now set up to work using factory-default settings. Probably you will want to change some of those settings. Part Two of this guide explains how. Whats Next?

A-10 B Solving Problems This appendix has instructions for solving specific problems mentioned elsewhere in this guide. For additional help, please contact Viisage Customer Support:

support-ia@l1id.com

+1 978-932-2200

+1 800-555-8784 toll-free (North America) B-1 Solving Problems Color BorderGuard Drivers Do Not Install As Expected After you install software and then start color BorderGuard for the first time, Windows should install several drivers, as described on page 2-5. Windows XP should install all of them automatically, and Windows 2000 should install all but one automatically. If this automatic process fails, and the new hardware wizard runs to ask for your help installing additional drivers, follow these instructions each time the wizard runs. You may also need to follow these steps if the drivers for an E-Seek Intelli-Check USB reader do not install as expected. To install each device driver (repeat as needed):

Windows 2000 1. Make sure you can see the small window Windows XP 1. Make sure you can see the small window that shows the name of the hardware device; this is sometimes hidden behind the wizard. 2. On the first wizard screen, click Next. 3. Select Display a list of known drivers for this device so that I can choose a specific driver, and click Next. 4. Click Have Disk and browse to the file shown in the table below. (If there is no Have Disk button, first click Next and then click Have Disk.) 5. When the wizard displays the driver, click Next. 6. If you see a message about the digital sig-

nature, click Yes to continue. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. that shows the name of the hardware device; this is sometimes hidden behind the wizard. 2. If the first wizard screen asks about con-

necting to Windows Update to search for software, select No, not this time and click Next. 3. Select Install from a list or specific location

nature, click Continue Anyway. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. Driver files and locations:

For this hardware device:

Browse to this file:

USB 2.0 Camera or Color Camera 01 C:\Borderguard\Tools\BorderGuard Camera\OVtcam2.inf USB Fast Serial Adapter C:\Borderguard\Tools\USB Serial\FTDIBUS.INF USB Serial Port C:\Borderguard\Tools\USB Serial\FTDIPORT.INF SCR331-DI USB Smart Card Reader C:\Borderguard\Tools\SCM SCR331-DI Reader\S331DI2K.INF SCR331-DI Contactless Reader C:\Borderguard\Tools\SCM SCR331-DI Reader\S331DICL.INF Important!

During driver installation, never allow the new-hard-

ware wizard to search for drivers by connecting to Windows Update. Installing drivers other than the ones supplied by Viisage can cause software malfunc-

tions and system instability. Notes

For a smart-card unit, you may need to install each of the SCR331-DI drivers twice.

During driver installation, you may also be asked to locate the file ftser2k.sys. If so, browse to C:\BorderGuard\Tools\

USB Serial.

Whether you are installing in Windows 2000 or XP, clicking Have Disk and manually selecting the device driver will ensure that the correct driver is installed. B-2 Color BorderGuard Camera Driver Installation Problems If you have followed the steps in the table above and still experience problems, you may need to uninstall and reinstall the camera driver. To uninstall and reinstall the camera driver:

1. In Add/Remove Programs, select Uninstall OmniVision SuperCAM and remove the program. 2. Open Device Manager (Right-click My Computer, choose Manage, and click Device Manager). 3. In the imaging devices section, look for an OmniVision camera entry with a yellow exclamation point. If the OmniVision entry is there, right-click the entry and choose Uninstall. 4. Right-click the computer name at the top of the list and select Scan for Hardware Changes. 5. When prompted for the camera driver, follow the steps in the table above to install. iA-Examiner Reports a COM Port Error With a color BorderGuard unit that has no serial cable, when you start iA-Examiner after installing software as described on page 2-7, you should see the main iA-Examiner screen. If you see an error message about a COM port, you must follow these steps to find the port number assigned to the camera and configure the system to use it. 1. Open Device Manager. (Right-click My Computer, choose Manage, and click Device Manager.) 2. Expand the Ports (COM & LPT) item and find any USB Serial Port listings.

If there is only one entry, note the COM port number assigned to it. For exam-

ple, it might be listed as USB Serial Port (COM3).

tor. 4. On the Configuration tab, under Advanced, select the number for Color camera COM port that matches the one you found in Device Manager. 5. Click Apply, then exit iA-Administrator. If the problem persists when you run iA-Examiner again, contact Viisage Customer Sup-

port. B-3 Solving Problems Color BorderGuard B4500/5000 Drivers Do Not Install As Expected After you install software and then start the B4500/5000 for the first time, Windows should install several drivers automatically, as described on page 2-5. If this automatic process fails, and the new hardware wizard runs to ask for your help installing additional drivers, follow these instructions each time the wizard runs. You may also need to follow these steps if the drivers for an E-Seek Intelli-Check USB reader do not install as expected. To install each device driver (repeat as needed):

Windows 2000 1. Make sure you can see the small window Windows XP 1. Make sure you can see the small window that shows the name of the hardware device; this is sometimes hidden behind the wizard. 2. On the first wizard screen, click Next. 3. Select Display a list of known drivers for this device so that I can choose a specific driver, and click Next. 4. Click Have Disk and browse to the file shown in the table below. (If there is no Have Disk button, first click Next and then click Have Disk.) 5. When the wizard displays the driver, click Next. 6. If you see a message about the digital sig-

necting to Windows Update to search for software, select No, not this time and click Next. 3. Select Install from a list or specific location

nature, click Continue Anyway. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. Driver files and locations:

For this hardware device:

Browse to this file:

USB 2.0 Camera or Color Camera 01 C:\Borderguard\Tools\BorderGuard Camera\OVUSB2.inf USB Fast Serial Adapter C:\Borderguard\Tools\USB Serial\FTDIBUS.INF USB Serial Port C:\Borderguard\Tools\USB Serial\FTDIPORT.INF Important!

During driver installation, never allow the new hard-

ware wizard to search for drivers by connecting to Windows Update. Installing drivers other than the ones supplied by Viisage can cause software malfunc-

tions and system instability. Notes

During driver installation, you may also be asked to locate the file ftser2k.sys. If so, browse to C:\BorderGuard\Tools\

USB Serial.

Whether you are installing in Windows 2000 or XP, clicking Have Disk and manually selecting the device driver will ensure that the correct driver is installed B-4 Color BorderGuard B4500/5000 Camera Driver Installation Problems In some cases, the camera driver may try to load automatically during installation. A digital signal warning may appear and you may be prompted for a file you cannot find in the C:\Borderguard\Tools\BorderGuard Camera directory. If this happens, exit the wizard and use the following steps to update the drivers using Device Manager. Also use this procedure if any of the following problems occur:

Error message No Camera Found at startup

Images are upside down

Documents inserted in B4500/5000 are not recognized To update drivers using Device Manager:

1. Open Device Manager (Right-click My Computer, choose Manage, and click Device Manager). 2. In the Imaging Devices folder, right-click OmniVision SuperCam and select Proper-

ties. 3. On the Drivers tab, verify that the Driver Version is 2.1.0.1 and the Driver Date is 10/15/2007. 4. If the driver has the wrong version or date stamp, or if an exclamation point or question mark appears next to the icon in Device Manager, click Update Driver. Use the Have Disk path and locate the driver file specified on page B-4. Uninstalling and Reinstalling the Camera Drivers If you have followed the steps above and still experience problems, you may need to uninstall and reinstall the camera driver. To uninstall and reinstall the camera driver:

1. In Add/Remove Programs, select Uninstall OmniVision SuperCAM and remove the program. 2. Open Device Manager (Right-click My Computer, choose Manage, and click Device Manager). 3. In the imaging devices section, look for an OmniVision camera entry with a yellow exclamation point. If the OmniVision entry is there, right-click the entry and choose Uninstall. 4. Right-click the computer name at the top of the list and select Scan for Hardware Changes. 5. When prompted for the camera driver, follow the steps in the table above to install. iA-Examiner Reports a COM Port Error With a color BorderGuard unit that has no serial cable, when you start iA-Examiner after installing software as described on page 2-7, you should see the main iA-Examiner screen. If you see an error message about a COM port, you must follow these steps to find the port number assigned to the camera and configure the system to use it. B-5 Solving Problems B-6 1. Open the Device Manager. (Right-click My Computer, choose Manage, and click Device Manager.) 2. Expand the Ports (COM & LPT) item and find any USB Serial Port listings.

If there is only one entry, note the COM port number assigned to it. For exam-

ple, it might be listed as USB Serial Port (COM3).

If you have an E-Seek magstripe and bar code reader, you will see two USB Serial Port listings. To determine which one belongs to the color camera, unplug the E-Seek reader and watch to see which entry disappears. Note the COM port number assigned to the remaining entry. Then reconnect the E-Seek reader. 3. Run iA-Administrator by choosing Start Programs iA-thenticate iA-Administrator. 4. On the Configuration tab, under Advanced, select the number for Color camera COM port that matches the one you found in Device Manager. 5. Click Apply, then exit iA-Administrator. If the problem persists when you run iA-Examiner again, contact Viisage Customer Sup-

port. Smart Card Driver Installation Problems To check and reinstall the smart card drivers if necessary:

1. Open Device Manager (Right-click My Computer, choose Manage, and click Device Manager). 2. Look for OmniKey55x3 or USB Converter in the SmartCard Devices folder or the Other Devices folder. 3. If an exclamation point appears next to the icon, close Device Manager and browse to the file C:\BorderGuard\Tools\ACG\Ominkey55x3_v2_1_DualAntenna_x86.msi to start the installation wizard. 4. On the first screen of the wizard, click Next. 5. On the End User Agreement screen, check the I accept box and click Next. 6. On the Custom Setup screen, accept the default and click Next. 7. On the next screen, click Install. 8. If you see a message about the digital signature, click Yes to continue. If you are asked whether to overwrite a newer file, click Yes. The final screen of the installation wizard indicates if the driver setup has been success-

ful. If driver setup is not successful, or if you see an OmniKey error message during installation, proceed to Repairing the OmniKey Registration Settings on page B-8. Smart Card Error on iA-Examiner Startup If you try to start iA-Examiner and get a smart card device error on a Windows 2000 system, this may have been caused by turning the B4500/5000 off and on again, or unplugging the USB cable and then plugging it in again. To correct the error, reboot the system. Color BorderGuard B4500/5000 Testing the Smart Card Reader The following two procedures will check the smart card reader functionality. You can use either the iA-Examiner test or the OMNIKEY applet test. To test the smart card reader using iA-Examiner:

1. In Control Panel, run the OMNIKEY 55x3 Driver Applet. 2. Right-click in the title bar of the applet and select Antenna Configuration. 3. On the Antenna tab, verify that Enable Multi-Antenna Mode is checked. If Enable Multi-Antenna Mode is not checked, proceed to the next section, Repair-

ing the OmniKey Registration Settings. B-7 Solving Problems Repairing the OmniKey Registration Settings Follow this procedure if any of the following occurs:

iA-Examiner fails to recognize a smart card after you configured the smart card unit (see Testing the B4500/5000 Smart Card Reader on page 2-8).

The OmniKey applet test on page B-7 shows that Enable Multi-Antenna Mode is not checked.

The following error appears during installation:

Cannot import C:\Program Files\OmniKey\55x3 Driver V2.1.0.8\settings.reg

Driver setup is not successful or you receive the following OmniKey error mes-

sage when you follow the procedure in Smart Card Driver Installation Prob-

lems on page B-6. To repair the registration settings:

1. In the folder C:\Program Files\OmniKey\55x3 Driver V2.1.0.8, double-click the file set-

tings.reg. 2. Click Yes to add the information in the file to the registry. 3. In the dialog box that confirms the information was entered, click OK. 4. Reboot the system. B-8 ID-Guard ID-Guard Scanning Produces Unexpected Behavior If this happens... The problem may be:

To solve the problem:

Images display incorrectly and the system fails to iden-

tify documents. The visible image may look like an IR image. This problem is usually due to an underpow-

ered PC, especially if running a laptop on batteries. ID-Guard system fails to read bar codes after installation. Previous version of Regula software was not properly unin-

stalled before installing the ID-Guard soft-

ware. Each ID-Guard unit ships with a Y-

shaped USB cable for use with com-

puters that do not supply adequate power through a single USB port. For additional power, plug the extra USB connector into a second USB 2.0 port on the computer. You may be also able to increase laptop power changing the default battery setting for higher perfor-

mance. Additionally, you may be able to resolve the problem by adjusting the capture timing for the ID-

Guard unit (the default value for Capture Delay is 100). In iA-

Administrator, click the Configura-

tions tab. Change the Capture Delay to 200 and reboot the PC. If the problem persists, increase the value in increments of 100, restart-

ing each time, until the problem stops. In Add/Remove programs, look for two instances of Regula Document Reader SDK. (Note that Regula Document Reader Core Compo-

nents may be present and is not related to this problem.) Uninstall both instances of Regula Document Reader SDK. Reinstall Regula Document Reader SDK 4.10. Camera Driver Installation Problems In some cases, the camera driver may try to load automatically during installation. A digital signal warning may appear and you may be prompted for a file you cannot find in the C:\Borderguard\Tools\BorderGuard Camera directory. If this happens, exit the wizard and use the following steps to update the drivers using Device Manager. Also use this procedure as a troubleshooting tool if any problems with camera operation occurs. B-9 Solving Problems To update drivers using Device Manager:

1. Open Device Manager (Right-click My Computer, choose Manage, and click Device Manager). 2. In the Imaging Devices folder, right-click Crescentec DC-1100, and select Properties. Select the Driver tab and verify that the driver version is correct (Windows XP shown):

Windows XP:

Provider = USB20 Inc. Version = 3.1.0.0 Date = 11/11/2002 Windows 2000:

Provider = USB20 Inc. Version = 3.1.0.0 Date = Not available B-10 ID-Guard 3. If the wrong driver version is installed or if an exclamation point or question mark appears next to the icon in Device Manager, click Update Driver, and install the device driver using the following instructions:

Windows 2000 1. Make sure you can see the small window Windows XP 1. Make sure you can see the small window that shows the name of the hardware device; this is sometimes hidden behind the wizard. that shows the name of the hardware device; this is sometimes hidden behind the wizard. 2. On the first wizard screen, click Next. 3. Select Search for a suitable driver for my device (recommended) and click Next. 4. Select Specify a location and click Next. 5. Browse to the folder shown in the table below and click Next. 6. If you see the message Digital signature, not found displays, click Yes to continue. 7. If you are asked whether you want to overwrite a newer file, click Yes. 8. Click Finish. 2. If the first wizard screen asks about con-

necting to Windows Update to search for software, select No, not this time and click Next. 3. Select Install from a list or specific location

nature, click Continue Anyway. If you are asked whether you want to overwrite a newer file, click Yes. 7. Click Finish. Driver files and locations:

For this hardware device:

Browse to this file:

ID Tech USB Serial Converter C:\Borderguard\Tools\ID-Tech USB\FTDIBUS.INF USB 2.0 Camera or Crescentec DC-1100 ID Tech USB Serial Port or USB Serial Port C:\Borderguard\Tools\Crescentec\dc1100.inf C:\Borderguard\Tools\ID-TechUSB\FTDIPORT.INF B-11 Solving Problems Monochrome BorderGuard iA-Examiner Reports an IACOM0 Error With a monochrome BorderGuard unit, when you start iA-Examiner after installing software as described on page A-6, you should see the main iA-Examiner screen. If the driver for the PCI card was not properly installed for some reason, you see one of these error messages instead:

IACOM0: The system cannot find the file specified. IACOM0: The port does not exist. Please check for its availability. In this case you must follow these steps to reinstall the driver:

Windows 2000 1. Open the System control panel. On the Hardware tab, click Device Manager. Windows XP 1. Open the System control panel. On the Hardware tab, click Device Manager. 2. Under Imaging Devices (or possibly Other Devices) find the item named Multimedia Controller, displayed with an exclamation point. Right-click it and select Properties. 3. On the Driver tab, click Update Driver. 4. On the first screen of the wizard, click Next. 5. On the next screen, select Search for a suitable driver... and click Next. 6. On the next screen, deselect all the checkboxes and click Next. 7. On the next screen, click Next. 8. On the Digital Signature Not Found screen, click Yes. 9. On the final screen, click Finish. 2. Under Imaging Devices (or possibly Other Devices) find the item named Multimedia Controller, displayed with an exclamation point. Right-click it and select Properties. 3. On the Driver tab, click Update Driver. 4. On the first screen of the wizard, select Install the software automatically... and click Next. 5. When you see a message about Win-

dows Logo testing, click Continue Any-

way. 6. On the final screen, click Finish. Now try starting iA-Examiner again. If you still get an error message, contact Viisage Customer Support. B-12 E-Seek Intelli-Check Magstripe and Bar Code Reader E-Seek Intelli-Check Magstripe and Bar Code Reader Note iA-DataPort displays errors only if Display DataPort Errors is selected as described on page 10-13). Scanning a Magstripe or Bar Code Produces an Error If you have the E-Seek Intelli-Check magstripe and bar code reader, and iA-Examiner or iA-DataPort keeps displaying an error message when you scan a magstripe or bar code, the reader may have lost its correct settings. Typical error messages:

iA-Examiner: E-Seek identifier code not found iA-DataPort: E-Seek header is not enabled or an extra beep after reading a document To reset the E-Seek Intelli-Check reader to its correct settings:

Find the setup card supplied with the reader. If you cant find the supplied card, make a clean photocopy of this page on heavy, stiff paper, and cut out the card. (Or use ordinary paper and tape the photocopied bar code onto a blank ID card.) With the E-Seek Intelli-Check reader powered on, scan the bar code by briskly inserting and removing the card. The reader should respond with a warbling beep indicating that the settings have been accepted. E-Seek Reader Default Settings

(38400, PRECID) B-13 Solving Problems Flatbed Scanner Scanning Produces an Error or Unexpected Behavior If this happens... The problem may be:

To solve the problem:

When you start iA-Examiner, you see the message Compo-

nent VSTwain.dll or one of its dependencies not correctly reg-

istered. The scanner software is not correctly installed. Follow the scanner manufacturers instructions for installing the scan-

ner software. The scanner timeout is too short. On System Configuration Page 1, enter a longer time for T/O (time-

out). When you start iA-Examiner, you see the message Warning!

The flatbed scanner is off-line. The scanner is turned off or its USB cable is disconnected. When you click Scan, you see the message Scanner error. Ready for new document. You may also see a message about the scanner driver. While the scanner is scan-

ning, you see the message Scanner error. Ready for new document. After you replace one scan-

ner with a different model, you see the message Warning!

The flatbed scanner is off-line. After you properly install and configure a scanner, and try to use it to scan a docu-

ment, it always times out without scanning. The scanner has lost communication with the computer. iA-Examiner is still expecting the previous scanner. Previously installed scanner software may be interfering with the current scanner. Check the scanners power source, power switch, and USB cable. If that doesnt work, restart iA-Examiner. Wait a few moments and click Scan again. If that doesnt work, restart iA-Examiner. On System Configuration Page 1, first deselect Scanner. Then select Scanner again, and choose your new scanner model from the list. Exit iA-Examiner. Run the software provided by the scanner manufac-

turer for capturing images. If it dis-

plays a list of scanners to use, be sure to choose your current model. Use it to scan a test document, and then exit. Run iA-Examiner and try scanning again. Minimize iA-Examiner and look for a window with a system error message. When you try to configure the scanner options on Sys-

tem Configuration Page 1, iA-Examiner seems unre-

sponsive. An error may have occurred that is pre-

venting you from selecting the options. B-14 Flatbed Scanner If this happens... The problem may be:

To solve the problem:

Even though you have selected the Crop Scanned Image option, images are not correctly cropped. The scanners glass platform may be dirty or dusty. Clean the scanners glass according to the manufacturers instructions. The cropping software may be malfunction-

ing. If you have chosen a resolution higher than 100 dpi, try returning to the default resolution of 100 dpi. Cropping does not cur-

rently work properly with the Canon CanoScan LiDE 500F. The scanner may have disrupted communica-

tion with the iA-thenti-

cate unit. Use a different scanner. Disconnect the USB cable from the scanner, wait a few seconds, and reconnect it. The system takes a long time to process a document placed on the iA-thenticate unit (as much as a minute or more), or the captured image is black. B-15 Solving Problems B-16 C Periodic Maintenance Follow these procedures to keep your BorderGuard or ID-Guard unit working accurately and efficiently. Cleaning the Glass Platform During normal use, the glass document platform becomes dusty and smudged with fin-

gerprints. It can also become sticky with adhesives from the documents you process. To keep the unit working properly, you must keep the glass clean. You should clean the glass routinely at least once a week, and immediately if it becomes sticky. We strongly recommend using pre-moistened optical wipes to clean the glass. They are effective, safe, convenient, and inexpensive. Warnings:

Never spray liquid onto the glass or any other part of the unit. Never use an abrasive cleaner or pad of any kind. Use only wipes that are specifically for cleaning optical surfaces. To clean the glass platform:

Gently wipe the glass with a pre-moistened optical wipe. As an alternative, you can use a clean, soft, lint-free cloth slightly moistened with denatured alcohol or a nonabrasive glass cleaner. C-1 Periodic Maintenance Cleaning the BorderGuard Sensor Switch Some BorderGuard units use a mechanical sensor switch to detect an inserted docu-

ment. Dirt and bits of paper can slip underneath this switch and interfere with its opera-

tion, so that the unit doesnt always respond when you place a document on the platform. About once a month, or whenever a unit has problems responding to a document, you should check and clean the sensor switch. To clean the sensor switch:

1. Raise the light shield and locate the sensor switch lever, at the back left corner of the platform. 2. Gently vacuum the switch area, being careful not to mar the glass. 3. Carefully remove any bits of paper stuck under the lever. Defragmenting the Hard Drive During normal use, the files and free space on your PCs hard drive become fragmented. As fragmentation becomes worse, your system runs less efficiently. About once a month, you should use Disk Defragmenter to check your hard drive for fragmentation and to defragment it as necessary. The check takes just a few moments;

defragmentation can take 15 minutes or more. To check and defragment the hard drive:

1. Log on as an administrator. 2. Run Disk Defragmenter (Start Programs Accessories System Tools Disk Defrag-

menter). 3. Select the C drive and click Analyze. 4. If Disk Analyzer reports that the volume needs defragmenting, click Defragment to proceed. Note: Even if Disk Analyzer reports that the volume does not need defragmenting, you can defragment it as a preventive measure. 5. If your system has additional drives, check and defragment them in the same way. C-2 Viisage Technology, Inc. 296 Concord Road, Billerica, MA 01821 USA T 978.932.2200 F 978.932.2225 www.viisage.com PUB-00052-A-15

		frequency	equipment class	purpose
1	2008-01-07	13.56 ~ 13.56	DXX - Part 15 Low Power Communication Device Transmitter	Original Equipment

Application Forms

app s	Applicant Information
1	Effective	2008-01-07
1	Applicant's complete, legal business name	L1 Identity Solutions, Inc.
1	FCC Registration Number (FRN)	0014242390
1	Physical Address	296 Concord Road
1		Billerica, Massachusetts 01821
1		United States

app s	TCB Information
1	TCB Application Email Address	T******@TIMCOENGR.COM
1	TCB Scope	A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices

app s	FCC ID
1	Grantee Code	TSP
1	Equipment Product Code	0B5000A

app s	Person at the applicant's address to receive grant or for contact
1	Name	J** Q****
1	Title	Director of Hardware Engineering
1	Telephone Number	978 9********
1	Fax Number	978 9********
1	E-mail	j******@L1ID.com

app s	Technical Contact
		n/a

app s	Non Technical Contact
		n/a

app s	Confidentiality (long or short term)
1	Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?:	Yes
1	Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?:	No
	if no date is supplied, the release date will be set to 45 calendar days past the date of grant.

app s	Cognitive Radio & Software Defined Radio, Class, etc
1	Is this application for software defined/cognitive radio authorization?	No
1	Equipment Class	DXX - Part 15 Low Power Communication Device Transmitter
1	Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant)	BORDERGUARD WITH SMART CHIP, DOCUMENT SCANNER MODE
1	Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application?	No
1	Modular Equipment Type	Does not apply
1	Purpose / Application is for	Original Equipment
1	Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization?	No
1	Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization?	No
1	Is there an equipment authorization waiver associated with this application?	No
1	If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded?	No

app s	Test Firm Name and Contact Information
1	Firm Name	Compliance Worldwide, Inc.
1	Name	L****** S****
1	Telephone Number	603-8******** Extension:
1	Fax Number	603-8********
1	E-mail	L******@cw-inc.com

Equipment Specifications
	Line	Rule Parts	Grant Notes	Lower Frequency	Upper Frequency	Power Output	Tolerance	Emission Designator	Microprocessor Number
1	1	15C		13.56000000	13.56000000

some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details

recent releases: 2A8D3-BN25 ShenZhen XunYiming Technology Co., Ltd ZZ2-P402W Amcrest Technologies LLC 2BEUU-H27 Shenzhen Huashengtimes Electronic Technology Co., LTD ZZ2-P401W Amcrest Technologies LLC 2AUYFRMX3943 Realme Chongqing Mobile Telecommunications Corp., Ltd.