GO Real-Time 4G/5G Global Tracker User Manual Cargo Monitoring Solutions Table of Contents Introduction Page 3 Understanding the Device Page 4 Device Status and LED Indications Page 5-6 Other Tracker Features Page 7 Activating Device Page 8 Oversight Online Dashboard Page 9 Creating A Shipment Page 10 Oversight Mobile Application Page 11 Device Placement Page 12 GO GreenSense Recycling Program Page 13 Technical Specifications Page 14 -15 Regulatory Page 15 Troubleshooting and FAQs Page 16 -18 Technical Support Page 19 2 Introduction Keeping track of shipments has never been easier with the GO Real-Time 4G/5G Global Tracker. Using cellular technology, trackers provide temperature and location alerts as your shipment moves through the supply chain. And now, with our three-mode 5G cellular technology (Cat-M, NBIoT, GSM), connectivity and access to your data is further enhanced. Rest assured that visibility to temperature, humidity, and location data will be available despite the ongoing transition in the cellular technology industry. The GO Real-Time 4G/5G Global Tracker will measure and transmit time, temperature, humidity, light, and location via tri-mode functionality (CAT-M, NBIoT, GSM) to the Oversight online database. It is well equipment to monitor perishable shipments up to 20 days in duration at -20 to 60C temperatures. An optional temperature probe can monitor temperatures down to -200C. For shipments lasting longer than 20 days in duration, the GO Real-Time 4G/5G Global Plus Tracker offers additional battery life up to 90 days. Comprehensive and automated reporting is provided through the Oversight Dashboard and the Oversight Mobile app. Data is encrypted, providing security as it moves to the cloud. Information is at your fingertips while you are on the go with Oversight Mobile. Check status and create shipments direct from a phone or tablet. View current maps, graphs, and charts of key shipments including temperature, humidity, security, and location details. Shipment summary reports include additional details such as device serial number, trip name and duration, mean kinetic temperature, and time above or below range. The Oversight Mobile app is available in English, Chinese, Spanish, Italian, German, Portuguese, Turkish and French. 3 Understanding the Device GO Real-Time 4G/5G Tracker / NST-TH00: 20 days Serial Number Center Status Button Battery Fuel Guage Pull Tab to Start Network Status Charging Indicator Light Sensor Trip Details Probe Connection Cover Note: Adhesive Strip Located on Back of Device GO Real-Time 4G/5G Global Plus Tracker / NXT-TH00: 90 days 4 Device Status and LED Indications Battery Fuel Gauge View remaining battery capacity (denoted with a battery icon) after activation with a quick press of the center status button. Four LEDs indicate remaining battery capacity based upon estimated voltage upon activation:
Red Only: Less than or equal to 20% capacity or 3.2V Red + Orange: Less than or equal to 40% or 3.6V Red + Orange + Yellow: Less than or equal to 60% or 3.8V Red + Orange + Yellow + Green: Greater than 60% capacity or 3.8 V Battery Fuel Guage: Indicates remaining battery capacity
20%
40%
60%
Red Orange Yellow Green
60%
Network Status Indicator Network Status Indicator Solid Blue LED Searching for network Flashing Blue LED Registered to network Airplane Mode Two independent methods are deployed to disable transmissions when the GO Real-Time 4G/5G Global Tracker is included in air freight shipments. 1. A cellular over-the-air (OTA) command is given through the Oversight Dashboard to disable transmission through a defined geo-fence database. A user can also specify through a database configuration a duration for the unit to re-enable transmissions or come out of airplane mode. 2. An accelerometer-based algorithms disables transmissions based upon aircraft takeoff and landing. When Airplane Mode (denoted by an airplane icon) is activated, a BLUE LED flashes every 1 second for a 30 second duration. The same sequence occurs for de-activation. 5 Device Status and LED Indications Charging Indicator The GO Real-Time 4G/5G Global Tracker battery (part number NST-TH00) is intended to last up to 20 days in duration under normal conditions. The Global Plus Tracker (part number NXT-TH00) is intended to last up to 90 days in duration under normal conditions. A RED LED ((denoted by a flash icon) will illuminate when the GO Real-Time 4G/5G Global Tracker is being charged. Solid RED indicates when charging cable is plugged in and battery is being charged RED LED is off when charging is complete or cable is not attached IMPORTANT: For maximum battery life, do not remove the base tracker from the the NXT-TH00 cradle assembly. Fault Indicator In the unlikely event of a device fault or non-conformance, selected LEDs will illuminate immediately after the device status button is pressed and battery capacity is indicated. The follow-
ing fault codes can be provided to Emerson Technical Support for further troubleshooting:
Green: SIM failure Yellow: No registration on network Orange: Network rejection Red: No server connection For assistance, contact Technical Support +1-877-998-7299 or CargoSupport@Emerson.com. Status Button The GO Real-Time 4G/5G Global Tracker status button (denoted with a lever icon) allows a user to check battery life, airplane mode and network connectivity. A quick press of the status button, will illuminate LEDs in stepped sequence to reflect their immediate status The BLUE LED for airplane mode will illuminate, only if active The BLUE LED for network connectivity will illuminate, if properly connected The fuel guage LEDs will illuminate to reflect the devices remaining battery life All LEDs will turn dark after 10 seconds 6 Other Tracker Features On/Off Switch The GO Real-Time 4G/5G Global Plus Tracker (NXT-TH00) comes equipped with an on/off switch intended to power additional future sensors such as CO2, shock and vibration. This switch is not active for part NXT-TH00. The default setting is off. Batteries in both NST* and NXT* devices will charge regardless of how this switch is toggled. Temperature Probe The GO Real-Time 4G/5G Global Tracker can be used with an optional temperature probe that connects directly to the device. These probes are typically used when pulping perishable food or embedded deeper into product packaging for more precise temperature measurements. Emerson offers several probe options, both digital and analog, that can span an operating range of -200C to 100C. For more information regarding these optional temperature probes please contact your Emerson sales representative. 7 Activating Device Step 1: Peel off the serial number label from the top of the device and place on the manifest. Step 2: Write shipping info on the tracker. Step 3: Pull the start tab. Step 4: Upon activation, LEDs will illuminate temporarily and turn off during normal operation. Step 5: Remove adhesive strip on back of device and directly attach to packaging. Do not place in protective sleeve if humidity sensor is enabled. Receiving GO Real-Time 4G/5G Global Trackers After activation, shipment data is available online. Go to Emerson.com/Oversight and enter the serial number of the device to view temperature and trip reports. Oversight Mobile App Data at your fingertips. Scan the QR Code or visit the app store on your smart device. Note: Part number NXT-TH00 includes an additional battery pack. Device will draw additional power even without toggle switch in On position. Keep the rubber probe/charging port cover in place at all times. 1 2 3 4 5 Top of device Pull Tirar GO Real-Time 4G/Global FACILITY 000PI W Pull Tirar GO Real-Time 4G/Global FACILITY 000PIW GO Real-Time 4G/Global FACILITY 000PI W SHIPPER INSTRUCTIONS 1) Peel off the serial number label from the front of the device and place on the manifest. 2) Write shipping info on the GO. 3) Pull the start tab on the GO. 4) Check for BLUE flashing light to indicate device is operational and transmitting data RECEIVER INSTRUCTIONS Trip data is available online. Go to emerson.com/oversight and enter the serial number of the device to view temperature and trip reports. in real-time. 5) Place the GO on the shipment. 1) Remueva el nmero de serie de la parte de arriba del dispositivo y colque-lo en el manifesto. 2) Escriba la informacin de envio sobre el GO. 3) Remueva la pestaa del GO. 4) Compruebe que exista una luz azul intermitente, la cual indica que el dispositivo est en funcionamiento y la transmisin de datos entiempo real. 5) Coloque el GO sobre el envio. Recycle GO units and receive a cash reward. For details visit: emerson.com/cargo GO GREEN HOW TO TELL IF YOUR GO IS READY TO GO Blue Light Red Light Ready to Use Do Not Use COMO SABER SI TU GO ESTA LISTO Luz Azul Luz Roja Go Listo No Usar 14924 Corporate Road South, Jupiter, FL 33478 561.575.7600 emerson.com/cargo Product Support: 877.998.7299 Oversight Mobile App Back of device 8 Shipment Details Oversight Online Dashboard Comprehensive and automated reporting is provided through the Oversight Dashboard and the Oversight Mobile app. Data is encrypted, providing security as it moves to the cloud. Information is at your fingertips while you are on the go with Oversight Mobile. Check status and create shipments direct from a phone or tablet. View current maps, graphs, and charts of key shipments including temperature, humidity, security, and location details. Shipment summary reports include additional details such as device serial number, trip name and duration, mean kinetic temperature, and time above or below range. The Oversight Mobile app is available in English, Chinese, Spanish, Italian, German, Portuguese, Turkish and French. Contact CargoAccountManagement@
Emerson.com to set-up training and obtain credentials. Access is controlled by a username and password. Its also easy to share shipment data with a partner by simply assigning a username and password to that partner. Intelligent Alerts are text and email messages that get the right information to the right people at the right time. The system filters the information based on business rules established by each customer. If a rule is violated, such as upper and lower temperature limits, a text and email Intelligent Alert messages are sent automatically. 9 Creating A Shipment Step 1: Login or enter a 10 digit serial number in the Track Your Shipment box. For Login users, select a shipment template, if applicable. Finally, enter a desired shipment name. Step 2: From the drop down menus you may select a template, if applicable:
Trip and Origin name Departure date and time Add stops (if applicable) Destination name Arrival date and time Temperature Range For additional help on setup and training please contact :
CargoAccountManagement@Emerson.com If the location does not appear in the drop down select Create New Location. Shipment templates will populate the origin and destination. Step 3: Select a temperature range or select no tempearture information required. If applicable, the temperature ranges will show in the drop down menu. Select a cool down type:
1 hour: Alerts via email will be sent 1 hour after creating a shipment 4 hours: Alerts via email will be sent 4 hours after creating a shipment No Alert Suppression: Alerts via email will be received right away Step 4: Select the Create Shipment button. You have the option to save the trip as a template. Select yes to save as a trip template. If you want to enter a contact that normally does not receive alerts on all shipments, enter any additional alert contact information. 10 Oversight Mobile Application Visit Emerson.com/Cargo for the app download and product information (compatible with Android 4.1 and above, iOS 8 and above), or search for the Emerson Oversight app in your app store. Additionally, you can scan the QR Code on the bottom of the page. The Oversight Mobile app offers the same features and benefits as the Oversight Dashboard, our cloud-based online portal. Map View Create a Shipment Sensor Report 1. View shipment route on a detailed map. 2. Assign a trip name to a specific GO tracker serial number and receive temperature alerts by clicking save in the top right corner. 3. The sensor report gives in depth details of shipment information such as trip duration, mean kinetic temperature, and total time out of range. Oversight Mobile App 11 Device Placement The GO Real-Time 4G/5G Global Tracker can be used and applied in a variety of ways. Pallet Level Many customers apply trackers the side of a pallet. Emerson provides signage and clear plastic pouching to facilitate locating trackers on pallets at the receiving location as depicted in the photo to the right. Many customers place several trackers on different pallets within a load to perform temperature monitoring. This promotes broader sampling and provides more detailed information on the temperature fluctuations experienced within a container. Placement Trackers should not be placed inside of a pallet or carton because the cellular signal will likely be blocked. Emerson recommends placing the GO Real-Time 4G/5G Global Tracker products on the outside of the pallet closest to the back doors. If the shipment has multiple drops, place the tracker on the top of the pallet of the last drop or inside wall of the trailer closest to the back doors. Mounting The GO Real-Time 4G/5G Global Tracker can be mounted to two ways. The most common method is to utilize the double-side tape or adhesive pouch to adhere the tracker to a pallet. An alternate method is to utilize the key-hole slots on the back of the unit to securely hang the GO Real-Time 4G/5G Global Plus Tracker (NXT-TH00 only). 12 GO GreenSense Recycling Program GO Real-Time 4G/5G Global Trackers can be easily recycled through the Emerson Cargo Solutions GO GreenSense program. GO GreenSense is a recycling program that facilitates the return of Emerson temperature monitoring products for proper battery and component recycling. The GO GreenSense program provides customers with eco-friendly return boxes and pre-paid postage return labels free of charge. For more information, email GOGreen@Emerson.com or call +1-877-998-7299. 13 Technical Specifications GO Real-Time 4G/5G Global Tracker Battery:
Cellular:
UN38.3 Compliant CAT M1/NB1: B1/B2/B3/B4/B5/B8/
B12/B13/B18/B19/B20/B26/B28/B39 EGPRS: 850/900/1800/1900MHz Certifications:
FCC, PTCRB, CE, IC Device Storage:
Optimal: Below 20C and 60% RH Humidity Accuracy:
At 25C, between 20% RH and 80% RH:
5% RH Humidity Range:
20% to 95% operation typical In-Use Life:
Tri-mode with up to 20 days of opera-
tion, 6-minute measurements report-
ed at 18-minute intervals IP Rating:
IP62 Light Sensor Sensitivity: 0.5 Lux, minimum detectable 1.0 Lux Oversight Dashboard:
Emerson.com/Oversight Probe Optional (-200C to 100C operating) Recycle Options:
GO GreenSense program Shelf Life:
Size:
Shipped with a minimum in-use and shelf life of approximately 6 months. Please check the Activate By Date on the product box and follow a first-in-first out process. 2.9 in x 3.8 in x 1.0 in
(73 mm x 95 mm x 25 mm) Temperature Range:
-20 C to 70 C (-4 F to 158 F) operating environment Temperature Accuracy: 0.5C (0.9F) typical between
-20C to 60C (-4F to 140F) Weight:
91 g (0.2 lbs) 14 Technical Specifications GO Real-Time 4G/5G Global Plus Tracker Battery:
Cellular:
UN38.3 Compliant CAT M1/NB1: B1/B2/B3/B4/B5/B8/
B12/B13/B18/B19/B20/B26/B28/B39 EGPRS: 850/900/1800/1900MHz Certifications:
FCC, PTCRB, CE, IC Device Storage:
Optimal: Below 20C and 60% RH Humidity Accuracy:
At 25C, between 20% RH and 80% RH:
5% RH Humidity Range:
20% to 95% operation typical In-Use Life:
Tri-mode with up to 90 days of op-
eration, 60-minute measurements reported at 60-minute intervals IP Rating:
IP32 Light Sensor Sensitivity: 0.5 Lux, minimum detectable 1.0 Lux Oversight Dashboard:
Emerson.com/Oversight Probe Optional (-200C to 100C operating) Recycle Options:
GO GreenSense program Shelf Life:
Size:
Shipped with a minimum in-use and shelf life of approximately 6 months. Please check the Activate By Date on the product box and follow a first-in-first out process. 3.2 in x 4.9 in x 2.1 in
(83 mm x 124 mm x 53 mm) Temperature Range:
-20 C to 70 C (-4 F to 158 F) operating environment Temperature Accuracy: 0.5C (0.9F) typical between
-20C to 60C (-4F to 140F) Weight:
363 g (0.8 lbs) Regulatory Regulatory certification information and Lithium-ion battery information are available at Emerson.com/Cargo. 15 Troubleshooting and FAQs Q: Does a lack of LED light on the unit mean it is not working?
A: No, this is normal functionality. Simply check if your unit is reporting in Oversight. Located on the homepage, enter the 10-digit serial number into the Track your shipment field. Alternatively, press the units status button to see battery life remaining, airplane mode and network status. Q: How do I activate GO Real-Time 4G/5G Global Trackers?
A: Please make sure that you are using a unit that is current and not expired. The expiration date can be found on the box. Pull the tab to activate the battery and the units LEDs will illuminate. The tracker will automatically search for an available cellular network. It can take several minutes before the unit is reporting in the Oversight online dashboard. Q: How does the GO Real-Time 4G/5G Global Tracker report its data?
A: Trackers measure ambient temperature and communicate through cellular networks not GPS. The unit will need to have good cellular connection to send the information in real-time. Q: What if I need to return my unit?
A: If you have been informed that it is necessary to return your device(s) to our facility for analysis, we will provide you with all the required documents for the return along with instructions. We will notify you once your devices have arrived at our facility. Once the analysis is completed by our Engineering team, your Customer Success Specialist will provide the results. These results will take approximately 10-15 days from the time the unit arrives. You can contact your Customer Success Specialist by phone at +1-877-998-7299 or by email at CargoAccountManagement@Emerson.com. 16 Troubleshooting and FAQs Q: Does the unit report during an ocean shipment?
A: If the load where your unit is placed is on an air or ocean shipment, it is normal to lose communication with cell towers. Your device will continue reading and recording all the information, once communication with cell towers is reestablished. Q: How can we add additional users in Oversight?
A: Our Technical Support and Customer Success teams can add any additional users for Oversight. Simply provide the first and last name of the new user along with the email address. Q: Can I setup only temperature associated alerts?
A: Yes, we can modify alert information by person and by specific need. Q: What does it mean when I have a cluster of red data points on the tracking map in Oversight?
A: This indicates tracker(s) are not moving and is currently stationary at its location. Q: How do I download the trackers temperature and humidity information?
A: On the sensor report, you can access the Excel or PDF icon to obtain sensor data. Q: Can I change trip details after it has been created?
A: Shipment information can be changed by clicking Details and then editing the shipment parameters on the left hand side of the screen. Q: How can I reduce the number of alerts I am receiving?
A: In Oversight, you can customize this information based on your need, by simply reducing the alert levels and expanding the upper and lower limit of temperature ranges. You may also contact your Customer Success Specialist to discuss your Oversight setup options. 17 Troubleshooting and FAQs Q: How do I monitor active reporting shipment information in the Oversight dashboard?
A: Go to Emerson.com/Oversight and login with your user credentials. Alternatively, enter the units 10-digit serial number in the Track Your Shipment box for a quick search. If the serial number does not appear it has not yet reported to Oversight. Q: What kind of data is reported in Oversight?
A: Oversight reports temperature, location, time, humidity and light data. Q: Why am I not able to observe any shipment information in Oversight?
A: Follow these steps:
Wait about 20-30 minutes after your device has been activated, since this is the average amount of time it takes for the unit to connect to the cell towers for the first time. Also, verify the activate by date is within range. Verify that the department in charge of activating the devices has done so correctly and if possible, request photos as proof. Make sure that the device has been placed correctly on the load. Remember that proper placement is on top of the last pallet closest to the doors. Avoid placing the unit in between pallets or inside product. Also, if you need to place a thermal blanket or something similar, remember that the device would go outside of it. Q: Who do I contact if I am unable to see my tracker in Oversight?
A: If all of the above has been verified, contact your Technical Support team to investigate. Please have the following information available:
10-digit Serial Number(s) of your unit(s) Placement on the shipment, origin and destination locations of your load Location of activation Approximate arrival and departure date 18 Technical Support Technical Support is available 24 hours a day, 7 days a week. Were with you every step of the way. Toll Free: +1-877-998-7299 Emerson.com/Cargo CargoSupport@Emerson.com Live Chat NST/NXT-TH00.UM.Rev1.0321 Emerson is a trademark of Emerson Electric Co. or one of its affiliated companies. 2021 Emerson Electric Co. All rights reserved. 19