2K QHD Wire-free Doorbell Quick Start Guide B463AJ Series EN lorex.com Welcome!
Thanks for your purchase of the 2K Video Doorbell. Heres how to get started. B451AJ_QSG_EN_R1.indd 2 2020-11-03 11:42:25 AM 2020-11-03 11:42:25 AM Package contents Status indicator Connect to the app Overview Section Preparation Contents 1 2 3 4 5 6 7 8 9 10 11 12 Wiring the doorbell Connect the doorbell Lorex Home app overview Troubleshooting Frequently asked questions Wiring the chime Secure the mounting bracket(s) B451AJ_QSG_EN_R1.indd 3 2020-11-03 11:42:25 AM 2020-11-03 11:42:25 AM 1 Package contents Video doorbell Mounting bracket Horizontal bracket 15 Vertical bracket 5 USB cable Anchors (x2) Screws (x2) Wire caps (x3) Pin microSD card
(pre-inserted)*
Chime Kit Wire harness Backup cable Extra wires (x2) 15/64 Drill bit User-supplied Tools
* See product packaging for configuration details. Drill Screwdriver B451AJ_QSG_EN_R1.indd 4 2020-11-03 11:42:34 AM 2020-11-03 11:42:34 AM 3 Status indicator Solid blue The video doorbell is powering on or the video doorbell is restarting. Solid red The video doorbell is resetting to factory default. Solid green The video doorbell is operating correctly. Flashing blue slowly The video doorbell is ready to connect. Flashing blue, red, and green A firmware update is in progress. Spinning red The video doorbell is connected to the network, but unable to access the internet. Spinning green The calling function on the video doorbell is in use. Flashing blue rapidly The video doorbell has detected motion. Flashing red The video doorbell failed to connect to the network. Flashing green The talking function on the video doorbell is in use. B451AJ_QSG_EN_R1.indd 6 2020-11-03 11:42:37 AM 2020-11-03 11:42:37 AM 4 Connect to the app Connect to the Lorex Home app to access the doorbells installation videos. 1. If you already have the app, skip this step. Scan the QR code on the right using your mobile devices camera. Install the free Lorex Home app from the App Store or Google Play Store. 2. Tap the Lorex Home icon to launch the app. 3. If you already have an account, skip this step. Tap Sign up, then follow the on screen prompts to create an account. Record your account details below:
Email:
Account Password:
Scan QR code for Lorex Home app 4. Tap on the icon on the top right of the screen to add a device.
5. Scan the device QR code found in the box or on the back of the doorbell. Note: If your mobile device cannot scan the QR code, tap Manually enter Device ID. 6. Follow the in-app instructions to complete the installation OR refer to sections 5 through 9 in this Quick Start Guide for a written description of the installation steps. B451AJ_QSG_EN_R1.indd 7 2020-11-03 11:42:39 AM 2020-11-03 11:42:39 AM 5 Preparation Before beginning setup, there are some essential preparations to make. To prepare for installation:
Step 1 TURN OFF THE POWER RUNNING TO YOUR EXISTING DOORBELL AND CHIME BOX AT THE BREAKER (See Figure 1). Test that power has been disconnected for both the doorbell and chime box power by pressing the doorbell. There should be no chime sound. Always be careful when handling electrical wiring. If youre not comfortable doing it yourself, then consult a licensed electrician. Step 2 Remove your existing doorbell and disconnect wiring (see Figure 2). Make sure to bend the power cables so they do not fall through the hole in the wall. Figure 1 Figure 2 IMPORTANT: 16-24 VAC is required. If your house does not have this voltage, you will need a 16-24 VAC doorbell transformer or you can consult with a licensed electrician. B451AJ_QSG_EN_R1.indd 8 2020-11-03 11:42:43 AM 2020-11-03 11:42:43 AM Wiring the chime 6 You must determine the type of doorbell chime you have in your home: electronic or mechanical. Not sure? If your doorbell chime is a classic *ding-dong* sound, chances are your chime is mechanical. If your doorbell sounds more like a melody, then your chime is electronic. If you are still not sure, remove the cover panel of your chime box - if you find springloaded levers and a physical metal chime, you have a mechanical chime. For users with a mechanical chime, follow the extra step below to complete the installation. For mechanical chime owners:
1. Remove the cover panel of your doorbell Figure 1 chime box. 2. Loosen the screws labeled FRONT and TRANS using a Philips head screwdriver. Do not remove the screws, and be sure to detach any connected wiring (see Figure 1). 3. Connect the included chime kit to the green terminal on the end of the included wire harness (see Figure 2). Figure 2 B451AJ_QSG_EN_R1.indd 9 2020-11-03 11:42:46 AM 2020-11-03 11:42:46 AM 4. Connect the wiring from the chime kit to the FRONT and TRANS connectors in the chime box. Ensure that the existing wiring stays connected as well (see Figure 3). Note: You may connect either wire to either connector. 5. Mount the chime kit to the inside of your chime box, or along the cover plate of the chime box, using the included double-sided tape (see Figure 4). IMPORTANT: Use the included double-sided tape to ensure the chime kit and wires are not touching the chimes or any moving components inside the chime box, or the doorbell chime will not sound correctly. Chime kit Figure 3 Figure 4 B451AJ_QSG_EN_R1.indd 10 2020-11-03 11:42:48 AM 2020-11-03 11:42:48 AM 7 Secure the mounting bracket(s) Use the mounting accessories specified below depending on the mounting location. Step 1: Mark mounting holes Place the mounting bracket to fit your existing doorbell wiring. Then mark the screw holes according to the mounting bracket. IMPORTANT: Ensure that the arrow on the mounting bracket is always pointing up. Figure 1 B451AJ_QSG_EN_R1.indd 11 2020-11-03 11:42:50 AM 2020-11-03 11:42:50 AM Step 2 (Optional): Attach an angled bracket to the mounting bracket If you want to change the angle of the doorbell for a better view, attach one of the optional angled brackets to the mounting bracket. 1. Select either the horizontal or vertical bracket according to the direction you want your doorbell to face (see Figures 2&3). 2. To change the direction of the angle, simply flip the horizontal or vertical bracket upside down. Whichever direction you choose, make sure the attached mounting bracket is always facing
. Option 1: Horizontal bracket Figure 2 (bottom view) 15 right 15 left Option 2: Vertical bracket Figure 3 5 down OR 5 up B451AJ_QSG_EN_R1.indd 12 2020-11-03 11:42:54 AM 2020-11-03 11:42:54 AM Figure 4 3. Insert the four tabs from the horizontal or vertical bracket into the the mounting bracket as shown in Figure 4. Make sure to insert in the desired direction. 4. Press the mounting bracket down. A *click*
sound will indicate that the brackets are locked in. Notes:
You can only attach one angled bracket to the mounting bracket. If you would like to change the direction of the angled bracket after attaching it to the mounting bracket, gently but firmly pull them apart. B451AJ_QSG_EN_R1.indd 13 2020-11-03 11:42:55 AM 2020-11-03 11:42:55 AM Step 3: Secure the mounting bracket When installing only the mounting bracket, refer to Figure 5-a. When installing the angled bracket attached to the mounting bracket, refer to Figure 5-b. Figure 5-a 1. For wood, drywall or soft surfaces:
Secure the mounting bracket(s) to the mounting surface using a Philips-head screwdriver and the supplied mounting screws. 2. For concrete, stucco or brick:
Use the supplied 15/64 drillbit to drill holes where marked. Use the supplied anchors and screws to secure the mounting bracket(s) to the wall. B451AJ_QSG_EN_R1.indd 14 2020-11-03 11:42:57 AM 2020-11-03 11:42:57 AM Figure 5-b Notes:
Ensure that the arrow on the mounting bracket is always pointing up. The (optional) angled bracket must be attached to the mounting bracket before installation. Ensure the power cables from the wall fit comfortably through the hole in the mounting bracket. B451AJ_QSG_EN_R1.indd 15 2020-11-03 11:42:59 AM 2020-11-03 11:42:59 AM 8 Wiring the doorbell To wire the doorbell:
1. Loosen the power port screws of the doorbell with a Philips-head screwdriver. Figure 2 Note: Do not fully remove the power port screws. 2. Loop the power wires underneath the power port screws (see Figure 1). 3. Tighten the power port screws to secure the power wires (see Figure 2). Figure 1 B451AJ_QSG_EN_R1.indd 16 2020-11-03 11:43:00 AM 2020-11-03 11:43:00 AM To extend short wires (optional):
Figure 3 1. If your existing doorbell wiring is too short, remove the power port screws completely, then thread the screws through the supplied extra wires. Use the supplied wire caps to extend your wiring (see Figure 3). 2. To attach the wire cap, align the ends of your existing wiring and extra wires, place the wire cap over the exposed wiring and twist the wire nut clockwise to tighten (see Figure 4). Pull on the wires slightly to make sure that they are properly fastened inside the wire cap. 3. Ensure there is enough space to fit the cable connectors and wire caps into the hole in your wall. Figure 4 B451AJ_QSG_EN_R1.indd 17 2020-11-03 11:43:03 AM 2020-11-03 11:43:03 AM 9 Connect the doorbell To attach the doorbell to the bracket:
1. Push the wiring back into the wall. 2. Insert the two tabs from the mounting bracket into the doorbell (see Figure 1). 3. Press the doorbell downwards. A *click* sound will indicate that it is locked in. Figure 1 Note - If you need to remove the doorbell from the bracket:
1. Insert the supplied pin into the hole at the bottom of the mounting bracket until the inner buckle is reached (see Figure 2). 2. Then slide the doorbell up and remove it. Figure 2 B451AJ_QSG_EN_R1.indd 18 2020-11-03 11:43:06 AM 2020-11-03 11:43:06 AM You may now reconnect power to the doorbell and chime at the breaker (see Figure 3). Figure 3 Wait 5 minutes for the doorbell to fully power on and press the doorbells button to ensure that the chime is operating correctly. Check section 11 for troubleshooting if needed. B451AJ_QSG_EN_R1.indd 19 2020-11-03 11:43:07 AM 2020-11-03 11:43:07 AM 10 Lorex Home app overview To customize the video doorbell, go to your Lorex Home app and select the doorbell. Tap on the icon on the top right of the screen to access the doorbells settings. Person Detection Tap on Motion Detection Settings to customize person detection. Draw designated areas to alert for person detection and adjust how sensitive the detection level will be. Activate Status LED on Detection Tap on Motion Detection Settings > Light Settings to enable Activate Status LED on Detection. The LED color on the doorbells status indicator can be customized for person detection alert. Night Light Mode Tap on Motion Detection Settings > Light Settings to enable Night Light Mode. The LED light below the doorbell will illuminate the front door when it gets dark. Shared Users Tap on Shared Users to let family or friends answer live events and view recordings. Any additional users must sign up for a Lorex Home account to be added. Doorbell Quick Responses Tap on Doorbell Quick Responses to record or select a pre-recorded voice message. The Lorex video doorbell can speak to a visitor if youre not able to come to the door. Video Settings Tap on Video Settings to change HDR (High Dynamic Range) settings and set the video quality. For optimal streaming the video quality is set to 1080p by default. B451AJ_QSG_EN_R1.indd 20 2020-11-03 11:43:07 AM 2020-11-03 11:43:07 AM Camera Live View Device name Back Shared users Settings Date & time Pause Live View Viewing modes Streaming Snapshot 2-Way talk Siren Fullscreen view Mute/unmute Manual Recording Warning light Privacy mode B451AJ_QSG_EN_R1.indd 21 2020-11-03 11:43:11 AM 2020-11-03 11:43:11 AM Calling screen For a complete overview of controls available on the Lorex Home app, scan the QR code below using your mobile devices camera. Listen-in:
Tap to listen-in on a visitor while your audio is muted. Fullscreen Quick responses Ignore / end call Answer call B451AJ_QSG_EN_R1.indd 22 2020-11-03 11:43:16 AM 2020-11-03 11:43:16 AM 11 Troubleshooting 1. The video doorbell is not turning on. Make sure the breaker is turned back on. Make sure the power source that supplies the video doorbell is 16-24 VAC. Check if the voltage is printed on your doorbell transformer or use a milimeter to test the voltage. Check to see if the video doorbell can be powered on using the supplied USB power cable. This will require a 2A (amp) USB power adapter (not included). If the video doorbell does power on with the USB cable, then carefully go over the installation setup again. 2. The video doorbells chime is not working. Make sure to select the correct chime box in the app. You can modify these settings at any time in Device Settings > Doorbell Chime. Check to make sure that the chime kit is wired correctly. Allow for the video doorbell to power on for 5 minutes before testing the chime. 3. How to reset the video doorbell to factory settings. Pull back the reset/microSD card slot cover located on the back of the video doorbell. Use the supplied pin and insert it into the tiny hole labelled RESET for 10 seconds. Wait for an audible sound to confirm that the video doorbell is restarting. 4. How to insert or remove the microSD card from the video doorbell. Pull back the reset/microSD card slot cover located on the back of the video doorbell. If inserting, slide the microSD card into the slot (with the label side down) until it *clicks* into place. If removing, push down gently on the microSD card. It will pop out and can then be removed. B451AJ_QSG_EN_R1.indd 23 2020-11-03 11:43:16 AM 2020-11-03 11:43:16 AM 12 Frequently asked questions 1. How come I am receiving so many notifications?
The amount of notifications you receive can be adjusted in the Lorex Home app for each setting or mode. For example, you can draw Motion Zones for certain areas that you want your doorbell to ignore while effectively monitoring the area you want and reducing false alert notifications. Adjusting Motion Sensitivity will also help. You can even manage notifications in Device Settings > Notifications and set a schedule to receive alerts at specific periods in the day. 2. How do I get the video doorbells light to stay on at night?
In Device Settings > Motion Detection Settings > Light Settings, enable Night Light Mode. Then select Edit Schedule to set a start time and end time for each given day of the week. Make sure to save your settings. 3. Can the video doorbell be powered through USB permanently?
Yes, the video doorbell can operate permanently using the included USB but it will not be able to connect to a chime box. Use it with a 2A (amp) USB power adapter (not included). 4. How do I record a custom quick response for the video doorbell?
In Device Settings > Doorbell Quick Responses, tap the + on the top right and record your custom quick response. Tap Next to name and save the recorded message. 5. Whats the wireless range of the video doorbell?
It depends on the strength of your Wi-Fi network. If the location where the video doorbell is installed has a weak signal, consider adding a Wi-Fi extender between your router and doorbell. B451AJ_QSG_EN_R1.indd 24 2020-11-03 11:43:16 AM 2020-11-03 11:43:16 AM Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence. L'exploitation est autorise aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. This equipment complies with FCC/IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. ce matriel est conforme aux limites de dose d'exposition aux rayonnements, FCC / CNR-102 nonce dans un autre environnement.cette eqipment devrait tre install et exploit avec distance minimale de 20 entre le radiateur et votre corps. Safety precautions:
Read this guide carefully and keep it for future reference. Follow all instructions for safe use and handling of the product. Risk of electrical shock. Disconnect the power at the fuse box before installation. Use the product within given temperature, humidity and voltage levels noted in the cameras specifications. Do not disassemble the doorbell. Try to avoid installing the doorbell pointed directly at the sun or a source of intense light. Periodic cleaning may be required. Use a damp cloth only. Do not use any harsh, chemical-based cleaners. Disclaimers:
The Lorex video doorbell requires a constant power supply with a voltage between 16V-24V. If your residence does not have this voltage, you will need a 16-24 VAC doorbell transformer or you can consult with a licensed electrician. Not intended for submersion in water. Installation in a sheltered location recommended. This camera includes an Auto Mechanical IR Cut Filter. When the camera changes between Day/Night viewing modes, an audible clicking noise may be heard from the camera. This clicking is normal, and indicates that the camera filter is working. Audio recording without consent is illegal in certain jurisdictions. Lorex Corporation assumes no liability for use of its products that does not conform with local laws. B451AJ_QSG_EN_R1.indd 25 2020-11-03 11:43:16 AM 2020-11-03 11:43:16 AM Copyright 2020 Lorex Corporation As our products are subject to continuous improvement, Lorex reserves the right to modify product design, specifications and prices, without notice and without incurring any obligation. E&OE. All rights reserved. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. For up-to-date information and support please visit:
help.lorex.com/doorbell2 B451AJ_QSG_EN_R1.indd 26 2020-11-03 11:43:17 AM 2020-11-03 11:43:17 AM