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ALBERT 2 User Manual 1 Albert 2 User Manual Albert 2 Payment Terminal All brand and product names mentioned in this document are trademarks of their respective owners. Copyright AEVI International GmbH, 2018 express authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or The reproduction, transmission or use of this document or its contents is not permitted without design, are reserved. Delivery subject to availability; technical modifications possible. February 2018| AEVI International GmbH PAGE 2/46 Albert 2 User Manual Table of Contents 1 Certificates ..................................................................................................... 6 1.1 CE Mark ............................................................................................................................. 6 1.1.1 Operational modes .................................................................................................. 6 1.1.2 SAR limit ................................................................................................................... 6 1.1.3 Environmental restrictions ...................................................................................... 6 2 3 4 1.2 Tested Safety ..................................................................................................................... 6 1.3 FCC Class A Declaration ..................................................................................................... 7 1.4 Safety Notes ...................................................................................................................... 7 1.5 Important Notes ................................................................................................................ 7 Introduction ................................................................................................... 9 2.1 Care of the Payment Terminal .......................................................................................... 9 2.2 Recycling the Payment Terminal ....................................................................................... 9 2.3 Warranty ......................................................................................................................... 10 Product Overview ......................................................................................... 11 3.1 General Description ........................................................................................................ 11 Before First Time Use ................................................................................... 12 4.1 Checking the Delivery ...................................................................................................... 12 4.2 Delivery Items ................................................................................................................. 12 4.3 Countertop Installation with Printer Module ................................................................. 12 4.4 Countertop Installation as simple Tablet ........................................................................ 14 4.5 Pole Mount Installation with connectivity box ............................................................... 15 4.5.1 Mounting of the connectivity box ......................................................................... 16 5 Main Module ................................................................................................ 18 5.1 Front / Rear Side ............................................................................................................. 18 February 2018| AEVI International GmbH PAGE 3/46 Albert 2 User Manual 6 7 8 9 5.2 Side View ......................................................................................................................... 18 Choosing a Location...................................................................................... 20 6.1 Considerations ................................................................................................................ 20 6.2 PIN Security ..................................................................................................................... 20 Power Up and Power Down .......................................................................... 21 7.1 Summary ......................................................................................................................... 21 7.2 First Time Power Up ........................................................................................................ 22 7.3 Initial configuration ......................................................................................................... 23 7.4 Normal Power-up ............................................................................................................ 23 7.5 Power down .................................................................................................................... 24 7.5.1 Correct Procedure ................................................................................................. 24 7.5.2 Forced Power Down .............................................................................................. 24 7.5.3 Automatic .............................................................................................................. 24 7.5.4 Reboot ................................................................................................................... 25 Communication Settings............................................................................... 26 8.1 LAN .................................................................................................................................. 26 8.2 Wi-Fi ................................................................................................................................ 26 8.3 Mobile Network .............................................................................................................. 28 Device Settings ............................................................................................. 29 9.1 Bluetooth ......................................................................................................................... 29 9.2 Brightness Settings .......................................................................................................... 30 10 Operating the Terminal ................................................................................ 31 10.1 Smart Card Reader .......................................................................................................... 31 10.1.1 Performing a Smart Card ................................................................................... 31 10.2 Magnetic Stripe Reader ................................................................................................... 31 10.2.1 Performing a Swipe Card ................................................................................... 31 10.3 NFC Reader ...................................................................................................................... 32 February 2018| AEVI International GmbH PAGE 4/46 Albert 2 User Manual 10.3.1 Performing a Contactless Card .......................................................................... 32 10.4 System Bar ....................................................................................................................... 32 10.5 Receipt printing ............................................................................................................... 32 11 User Maintenance ........................................................................................ 34 11.1 Printer Module (optional) ............................................................................................... 34 11.1.1 Changing the receipt roll ................................................................................... 34 11.1.2 Preventing and Remove a Paper Jam ................................................................ 36 11.1.3 Removing Paper Jams........................................................................................ 37 11.2 Charging the Battery ....................................................................................................... 37 11.2.1 Charging Station (Cradle) .................................................................................. 38 11.3 Cleaning ........................................................................................................................... 38 11.3.1 Magnetic Stripe Reader ..................................................................................... 38 11.3.2 Screen ................................................................................................................ 38 11.3.3 Printer ................................................................................................................ 38 12 Appendix ...................................................................................................... 39 12.1 Technical Data ................................................................................................................. 39 12.2 Dimensions ...................................................................................................................... 41 12.3 Tamper codes .................................................................................................................. 41 12.4 Battery warning messages .............................................................................................. 42 12.5 Abbreviations .................................................................................................................. 43 12.6 Declaration of Conformity CE .......................................................................................... 44 12.7 Declaration of Conformity FCC .......................................................................................44 February 2018| AEVI International GmbH PAGE 5/46 Albert 2 User Manual 1 Certificates 1.1 CE Mark The device complies with the requirements of the EU directives 2014/53/EU Radio Equipment Directive and 2011/65/EU "RoHS Directive". Therefore, you will find the CE mark on the device or packaging. 1.1.1 Operational modes The frequency, mode and the maximum transmitted power in EU are listed below:
The table below will be completed after all approval tests are done. Frequency/Mode NFC 13,56 MHz xxx xxx xxx xxx Transmitted Power xxx xxx xxx xxx xxx 1.1.2 SAR limit This product complies with EU requirements regarding restriction of exposure of persons to radio-
frequency energy (RF) emitted by telecommunication and radio devices as it is designed and manufactured in such a way as not to exceed the exposure limits indicated by the European Union Commission. The permitted SAR limit for the general population is 2.0 W/Kg. This limit guarantees an ample safety margin that protects all persons regardless of age and health condition. The highest SAR level recorded for this model was equal to TBD W/kg. 1.1.3 Environmental restrictions This Tablet PC should be used only in environments with an ambient temperature between 0C and 45C. 1.2 Tested Safety The payment terminal has the symbol for RCM (Regulatory Compliance Mark for Australia). February 2018| AEVI International GmbH PAGE 6/46 Albert 2 User Manual In addition, the device has received the cULus mark (for USA and Canada) and UL-NOM mark (for Mexico). The device has received the cUL symbol. 1.3 FCC Class B Declaration FCC Part 15.19 Warning Statement THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION. 1.4 Safety Notes The device may only be repaired by authorized qualified personnel. Unauthorized opening of the device and inexpertly carried out repairs may not only seriously jeopardize the safety of the user, but also cancel all warranty and liability agreements. Any physical penetration causes the device to switch into the Non-activated mode, which takes it out of service and requires Security Inspection and Re-activation by the vendor or an authorized service provider. 1.5 Important Notes The payment terminal conforms to the current safety standards for data processing equipment. AEVI does not assume liability or warranty for possible damage resulting from non-compliance with these. Important notes or wrong usage of the device:
Use only the power supply which was delivered with the device. The power cable must be plugged into socket-outlet that is provided with a suitable earth ground. The CASHDR RJ12 port of the connectivity box is only for the connection with cash drawer device. If this device is taken from a cold environment into the operating room, moisture condensation may form. The device must be absolutely dry before being put into service; an acclimatization period of at least two hours must therefore be observed. Ensure that no foreign objects (e.g. office clips) find their way into the device, as this may lead to electric shocks or short-circuits. February 2018| AEVI International GmbH PAGE 7/46 Albert 2 User Manual Never plug in or unplug data communication lines during thunderstorms. Protect devices from vibrations, dust, moisture and heat. Keep sufficient distance from other electrical devices such as a security tag canceller (approx. 50 cm) so that no malfunctions of the terminal will occur. Never try to open the terminal. In the event of unauthorized opening, all security-related data will be lost, rendering the device unusable. Repairs must be carried out only by the manufacturer. Never dip the device into water, throw it into fire or expose it to high humidity. Wipe the device with a soft cloth slightly moistened. Never use detergents. Do not expose the device to temperatures above 45 C as e.g. it may be behind glass with direct sun radiation and do not expose the device to temperatures below -5 C. Removing or damaging type labels or seals on the device will invalidate your warranty and liability protection. During normal use of the card reader (no soiled cards, indoor usage) clean the card reader once a week with an appropriate cleaning card (dry or moistened). During frequent use under difficult conditions (e.g. soiled fleet cards or fuel cards, outdoor usage) clean the card reader every day with an appropriate cleaning card (dry or moistened). There is no warranty for using non-released products (e.g. external charging adapters, power supply units, batteries, cables). The battery must be charged at least three hours before operation. Otherwise an error may occur. At the end of its operational lifetime, dispose of the terminal and battery in an environment-
friendly manner. February 2018| AEVI International GmbH PAGE 8/46 Albert 2 User Manual Introduction 2 The Albert 2 payment terminal is a wireless, high-performance, latest-generation payment terminal
(EFT-POS). In addition to processing customer payments, it offers the benefits of a classic tablet computer. It supports communication via LAN, WLAN, Bluetooth, 2G, 3G and 4G A Magnetic Stripe- (MSR), Smart Card- (SCR), as well as Contactless Reader (NFC) are available. The fast Quad-core ARM Cortex A53 processor ensures high performance. The payment terminal also offers a comfortable touch interface, giving an outstanding customer experience. The terminal is not just a medium for secure payments - it is also an exceptional multi-application platform. A network of VAA (Value Add Application) developers provides a wide variety of apps that can be installed on the terminal, making it a valuable tool for many areas of your business. The payment terminal stands out with its modern, compact and ergonomic design. 2.1 Care of the Payment Terminal Clean your device at regular intervals with a dry, lint-free cloth. If that does not suffice please use a suitable plastic-surface cleaner. Make sure that the power plug is disconnected and that no liquid finds its way into the device. 2.2 Recycling the Payment Terminal Environmental protection does not begin when the time has come to dispose of the system; it begins with the manufacturer. This product was designed according to our internal standard Environmental conscious product design and development. The device is manufactured without the use of CFC and CHC and is produced mainly from reusable components and materials. Please do not stick labels onto plastic case parts: this helps us to re-use components and material. You can protect our environment by only switching on your equipment when it is actually needed. If possible, avoid even the stand-by-mode, as this wastes energy too. At this time there are still some parts that are not reusable. AEVI International GmbH guarantees the environmentally safe disposal of these parts in a Recycling Centre, which is certified pursuant to ISO 9001 and ISO 14001. Please contact your competent branch or the Recycling Centre Paderborn (for European countries) for information on how to return and reuse devices and disposable materials using the mail address below. February 2018| AEVI International GmbH PAGE 9/46 Albert 2 User Manual Email: info@aevi.com or on the internet. We look forward to your mail. 2.3 Warranty AEVI guarantees generally a warranty engagement of 12 months from the date of delivery. This warranty engagement covers all damage which occurs during normal use of the product. Damage because of improper or insufficient maintenance, improper use of the product or unauthorized modifications of the product, inadequate location or surroundings will not be covered by the warranty. For further information on this stipulation, consult your contract. Product parts which are subject to wear and tear are not included in the warranty engagement. For detailed warranty arrangements please consult your contract documents. February 2018| AEVI International GmbH PAGE 10/46 Albert 2 User Manual 3 Product Overview 3.1 General Description Your Albert 2 is a multi-functional touch-based device, developed by AEVI. It has all the functions of a regular payments terminal in one, easy to use tablet-based device. Albert 2 is easily portable and can also be used in a fixed location. The Albert 2 runs on a standard version of the Google Android operating system. The Operating System has been adapted and hardened for security reasons and to limit the device to ensure that it is only used as the basis of a POS/Payment Platform or a business tool in general. This hardening also ensures that the Payment Platform is secure and that all data from customers cannot be read, replicated or used in any other way. February 2018| AEVI International GmbH PAGE 11/46 Albert 2 User Manual 4 Before First Time Use 4.1 Checking the Delivery Unpack the components and verify that what has been delivered is identical to the information on the delivery ticket. The carton contains the basic unit and an accessories kit. Some specially ordered configuration may be installed. Caution:
Should you notice any transport damage, tamper label damage, discrepancies between package contents and delivery ticket or functional problems, please inform your contracting party immediately. Please indicate the number of your delivery ticket and the position of the delivery ticket on the devices and the serial numbers of the respective devices. The serial number can be found on the label illustrated below, which is located at the bottom side of the housing. Transport the device only in its original packaging (to protect it against impact and shock). 4.2 Delivery Items The following options are available according to your configuration. 4.3 Countertop Installation with Printer Module If you have ordered the printer module, the delivery should include the following components:
February 2018| AEVI International GmbH PAGE 12/46 Albert 2 User Manual Payment terminal with a printer module Charging cradle Power supply with country-specific AC cable This diagram is schematic only and may differ from the actual cable. February 2018| AEVI International GmbH PAGE 13/46 Albert 2 User Manual 4.4 Countertop Installation as simple Tablet If you have ordered the simple tablet module, the delivery should include the following components:
Payment terminal as simple tablet Charging cradle with supporter Power Supply with country-specific AC cable February 2018| AEVI International GmbH PAGE 14/46 Albert 2 User Manual 4.5 Pole Mount Installation with connectivity box If you have ordered the pole-mount module, the delivery should include the following components:
Payment terminal with as simple Tablet Connectivity box February 2018| AEVI International GmbH PAGE 15/46 Albert 2 User Manual Power Supply with country specific AC cable Please note that each of the above-mentioned modules is an integral part of the Albert 2. Attaching and detaching these modules (e.g. the printer module) must only be done in case of maintenance and when the device is powered off. Attaching and detaching these modules when the device is powered on can lead to malfunctions and may damage the unit. 4.5.1 Mounting of the connectivity box The connectivity box has mounting holes, which are compliant with the VESA standard (50mm x 20mm). 4 Mounting screws of 4mm diameter, 0.7 pitch and 6mm length are required. February 2018| AEVI International GmbH PAGE 16/46 Albert 2 User Manual The connectivity box can also mounted directly onto a surface (e.g. a wall). Consider the wall material when choosing the screws and anchors. Specification for screws:
Head:
Head heights:
min. 6.0 mm; max. 8.0 mm max. 4.0 mm Do not install the connectivity box at mounting at heights > 2 m. February 2018| AEVI International GmbH PAGE 17/46 Albert 2 User Manual 5 Main Module 5.1 Front / Rear Side In some apps, the merchant button opens a merchant context menu, which offers options that are available from a particular app screen (refer to the relevant application documentation to see if, and how, an application uses it). For advice on the ON/OFF button, refer to the Section Power Up and Power Down. 5.2 Side View February 2018| AEVI International GmbH PAGE 18/46 Albert 2 User Manual February 2018| AEVI International GmbH PAGE 19/46 Albert 2 User Manual 6 Choosing a Location 6.1 Considerations The payment terminal was developed for installation indoors. Set up the device where it will not be exposed to extreme environmental conditions. Protect the device from vibrations, dust, moisture, heat and strong magnetic fields. Select a location for comfortable use. Keep the device away from direct sunlight. Do not use the terminal outside Caution:
The device is not waterproof and may be damaged when water enters the device. Do not use the terminal outdoors. This may invalidate the warranty. 6.2 PIN Security Please refer to the Albert 2 Security Policy for advice on PIN confidentiality and the one-page printed notice delivered with the terminal. February 2018| AEVI International GmbH PAGE 20/46 Albert 2 User Manual 7 Power Up and Power Down 7.1 Summary The device has three main states:
State ON OFF SUSPEND Description Device is powered up and the screen is on. Device has been switched off (it could be re-charging at the same time). Device is powered up but the screen is off. Depending on how the device is configured, the device could be fully suspend
(screen off, CPU idle) or only partially (screen off, CPU on); and the device may, or may not, be locked. When fully suspended, the battery drains more slowly. When the device is ON:
Switch it OFF by pressing the power button for a second and answering OK at the on-screen prompt that appears. Alternatively, you can switch it OFF by holding the power button for approximately 6 to 10 seconds. This is a forced power-down and you should only do this if the method described above is not possible. After a period of inactivity, the Albert 2 may put itself to SUSPEND (partially or fully, depending on the device configuration). You can put the device to SUSPEND yourself by pressing the power button once (<1s). If you put the device on the charging cradle the battery icon on the system bar indicates that charging is in progress. Also the status LEDs in front of the charging cradle are lighting. February 2018| AEVI International GmbH PAGE 21/46 Albert 2 User Manual If you remove the device from the charging cradle the battery charging icon on the system bar changes to the icon showing battery life. In addition the screen is automatically switched on as soon as the device is being removed. If the battery charge goes down to 1-2%, the Albert 2 automatically switches itself off. If the battery charge is below 10%, the Albert 2 plays a sound and a warning message appears on the screen that indicates Albert 2 has to be put back on the cradle. When the device is OFF:
If you put Albert 2 onto the cradle, the LED in front of the cradle goes ON and the device starts charging (but remains OFF) If you disconnect it from cradle, the LED goes OFF and the device stops charging (and remains OFF). You can switch the Albert 2 ON by pressing and holding down the power button for about 4 seconds, until the white camera LED and the red tamper LED is flickering for one second. When the device is SUSPENDED:
If you put it onto the cradle the battery charging icon is displayed on the system bar and the charging cradle LED is shining. If you disconnect it from the cradle charging stops and it wakes up. It might prompt you for a password depending on configuration. Wake it up by pressing the power button once. You might be prompted to provide a password
(after which the device shows the screen that was being displayed prior to its going to SUSPEND) 7.2 First Time Power Up Before starting the system, charge the battery pack for at least three hours. Insert the DC jack of the power pack into the payment February 2018| AEVI International GmbH PAGE 22/46 Albert 2 User Manual Plug the country specific AC power cable into the power pack and the other end into a wall outlet. Plug the other end of the cable into the cradle When the cradle is connected, put the Albert 2 onto the cradle. After a few seconds, the LED turns on and the loading process starts. 7.3 Initial configuration All values have to be set up manually by the user (merchant) or technician. The terminal configuration requires set up of one or more of the following:
Wi-Fi and/or 4G connections (a connection is always required) If required by your configuration, set up any other values, e.g. Terminal Id or Merchant Id If required by your configuration, set up of one or more passwords It might be necessary first to insert the SIM (follow the instructions of your mobile network operator). Follow the instructions of your payment service provider on any other first time set up activities that are required. These could include first-time logging in to the acquirers remote systems, as advised by the payment service provider. 7.4 Normal Power-up After the first time power up, subsequent power-ups will enable the device to complete transactions immediately. You dont need to complete any other configurations, unless the terminal requires uninstallation or reinstallation. The procedure for a power up is as follows:
Press and hold down the power button for about 4 seconds until the white camera LED and the red tamper LED is flickering shortly. If the device was charging while OFF, the screen shows a battery symbol that the device is charging. Then a AEVI logo appears on the screen February 2018| AEVI International GmbH PAGE 23/46 Albert 2 User Manual After some time, the AEVI logo is replaced by an acquirer or customer-specific logo. 7.5 Power down There are three forms of powering down the device: correct procedure, forced and automatic. 7.5.1 Correct Procedure Push and hold the power button for a second. For the first second, there is no on-screen feedback. After a second, a confirmation prompt appears on screen:
If it is necessary to power down Albert 2, we encourage the use of this method in order to prevent data loss. 7.5.2 Forced Power Down Push and hold the power button for approximately 6 10 seconds to force the device to turn off. The screen goes blank as the device shuts down from the ON state to the OFF state. 7.5.3 Automatic Albert 2 automatically begins to power down once the battery has dropped to 1%. All current activities are stopped so that the battery does not completely run out. February 2018| AEVI International GmbH PAGE 24/46 Albert 2 User Manual 7.5.4 Reboot To reboot the device the same procedure as forced power down has to be executed. In the dialog select then the reboot option. Rebooting can be necessary in the event of a device crash. Rebooting of the device may cause loss of data. February 2018| AEVI International GmbH PAGE 25/46 Albert 2 User Manual 8 Communication Settings The Albert 2 terminal requires a connection to the acquirers host systems in order to perform transactions and to download updates of software and changed configuration settings. Communication can be Wi-Fi or mobile network (4G) or by LAN (Ethernet) via connectivity box only. 8.1 LAN A LAN connection can be established only if the device is using the connectivity box. This module is intended for using the Albert 2 in a fixed location. The module is primarily intended for permanent locations. 8.2 Wi-Fi The Wi-Fi settings determine whether the payment terminal uses local networks for its Internet connection. If the payment terminal is connected to a Wi-Fi network, a symbol in the status bar of the display shows the current signal strength. Several bars indicate a stable connection. Only secure WLAN/Wi-Fi networks (e.g. WPA/WPA2) can be used for connections. You can activate a Wi-Fi connection by switching on Settings -> Wi-Fi, for example:
February 2018| AEVI International GmbH PAGE 26/46 Albert 2 User Manual Select a Wi-Fi connection from the pop-up menu:
Enter the password and connect Wi-Fi:
Status The status bar indicates whether a Wi-Fi connection is activated:
February 2018| AEVI International GmbH PAGE 27/46 Albert 2 User Manual To deactivate, switch off the Wi-Fi connection:
8.3 Mobile Network 4G/LTE is the mobile standard "Universal Mobile Telecommunications System (UMTS)" fourth-
generation (4G) with a significantly higher transmission rate than the transmission rate of the second Generation (2G) and third Generation (3G). 4G/LTE is only available when a proper SIM Card is inserted and an Albert 2 with 4G/LTE is chosen. 4G/LTE connection is commonly automatic but might require user interaction as prompted. Albert 2 supports only mobile data connections (not voice connections). February 2018| AEVI International GmbH PAGE 28/46 Albert 2 User Manual 9 Device Settings You can access the standard OS settings via the common OS settings screens. Not all standard device settings are available, however, for security reasons. Please refer to standard Android documentation for a full description of Android settings: this section describes some in particular that you may wish to adjust on Albert 2. 9.1 Bluetooth Keep your Albert 2 within sight of the device you want to pair it with. You can activate a Bluetooth connection by switching on Settings -> Bluetooth, for example:
Select the device. Refer also to the user documentation of the other device in the pairing. If the pairing request is confirmed on the corresponding Bluetooth device, the device is added to the list. Uncoupling Terminate the connection by pressing the Bluetooth icon and setting the connection to OFF. The device does not support the Hand Set Profile (HSP) as the device is not intended for voice connection. February 2018| AEVI International GmbH PAGE 29/46 Albert 2 User Manual 9.2 Brightness Settings To adjust the brightness of the display:
Open Settings -> Display -> Brightness and move the slider. If the Adaptive brightness option is enabled, the payment terminal uses the integrated light sensor for the ambient light to adapt the screen brightness to the environment. February 2018| AEVI International GmbH PAGE 30/46 Albert 2 User Manual 10 Operating the Terminal 10.1 Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. 10.1.1 Performing a Smart Card Position a smart card with the contacts facing upward. Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. Remove the card only when the application indicates the transaction is complete: premature card removal will invalidate the transaction 10.2 Magnetic Stripe Reader Swipe cards should only be inserted in the specially designed slot of the reading device. 10.2.1 Performing a Swipe Card Position a swipe card in the card reader with the magnetic stripe facing downward. Run the swipe card through the slit of the swipe card reader in a quick and steady movement. Card reading is possible in both directions. February 2018| AEVI International GmbH PAGE 31/46 Albert 2 User Manual 10.3 NFC Reader The integrated NFC reader can handle payment card transactions in accordance with the EMV specifications. The payment schemes that are supported depend on the contract with your payment service provider/merchant acquirer. Other NFC cards can be used for non-payment applications, as long as they are compliant with ISO 14443 type A/B and supported by your application. 10.3.1 Performing a Contactless Card For data transfer, place the card a few centimetre above the NFC landing zone below the display. 10.4 System Bar The terminal shows a system bar at the top of the screen. It is very similar in appearance and functionality to the standard system bar. It conveys the following types of information:
Communications type e.g. Wi-Fi, 4G Communications strength Notifications Time Background activity indicator Battery charge remaining Battery/power usage indicator 10.5 Receipt printing Your Albert 2 supports generating receipts in several ways (actual usage depends on your Payment Applications implementation refer to your acquirers documentation):
February 2018| AEVI International GmbH PAGE 32/46 Albert 2 User Manual On-Screen Printed E-mail February 2018| AEVI International GmbH PAGE 33/46 Albert 2 User Manual 11 User Maintenance 11.1 Printer Module (optional) A quick, silent thermal printer is integrated in the printer module. Before you use it, insert a receipt roll with thermosensitive paper in the printer. 11.1.1 Changing the receipt roll To open the receipt roll cover you, slide the button at the side of the terminal forward; see arrow. February 2018| AEVI International GmbH PAGE 34/46 Albert 2 User Manual The cover opens downwards. Remove the (nearly) empty paper roll and any residual paper. If necessary clean the print head and the rubber roller. February 2018| AEVI International GmbH PAGE 35/46 Albert 2 User Manual Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Drop the paper roll into the printer tray; see figure below. Use only rolls with the appropriate dimensions and paper type - please see the paper specification in the appendix Close the receipt roll cover by gently pressing directly on the cover until it clicks. Caution:
Pull out the paper slowly and carefully. Please do not touch the thermal printer head as electrostatic charge can damage it (plus the thermal printer head becomes very hot while printing). Align the paper accurately. If the paper is crooked and you close the cover, this may lead to paper jams or print errors. 11.1.2 Preventing and Remove a Paper Jam Do not touch the paper while it is being printed. Do not hold your hand over the paper outlet before or during printing. February 2018| AEVI International GmbH PAGE 36/46 Albert 2 User Manual Pushing or pulling paper can cause paper jams, tear-off errors and paper feed malfunctions. Always tear off the paper in an upward direction to the right or to the left. 11.1.3 Removing Paper Jams In the event of a paper jam, remove the paper as follows:
Deactivate the device by switching off the power. Open the receipt roll cover. Hold on tight to the device and pull out the jammed paper. Replace the paper as described in the chapter Changing the Receipt Roll. Switch the device back on to re-establish the power connection. 11.2 Charging the Battery The standard option of charging the battery is via the charging cradle. Before first time operation, it is recommended to charge the battery for about 1 hour. During the working day, the device can be kept on its charging station. An internal mechanism prevents overcharging of the battery. To improve the battery lifetime, please avoid using the battery in environments with higher temperatures. The battery should not be discharged completely. Regular charging prolongs the battery life. Switching off the device overnight is not required in order to optimize battery life. The battery symbol with percentages of the status bar shows the charging status. February 2018| AEVI International GmbH PAGE 37/46 Albert 2 User Manual Caution:
The Li-Ion battery cannot be charged at ambient temperatures higher than 35 C (95 F). A warning indicates a low battery level. 11.2.1 Charging Station (Cradle) Insert the DC power cord of the power pack into the charging station. Plug the AC power cable into the power pack and the other end into a wall outlet. Insert the payment terminal into the charging station. The charging process starts as soon as the device to be charged is placed on the station. Make sure that the device is properly placed on the cradle. The LED lights white through during charging. 11.3 Cleaning 11.3.1 Magnetic Stripe Reader To guarantee good results, the Magnetic Stripe Reader should be cleaned from time to time. 11.3.2 Screen Ideally, use a very small amount of water with a lint-free, scratch resistant cloth (microfiber is best) to clean your Albert 2 screen by dampening the cloth slightly. Then clean the screen using soft, even strokes. 11.3.3 Printer It is recommended that the print head of the thermal printer be cleaned regularly. For effective cleaning, you should use a lint-free rag with isopropyl alcohol. February 2018| AEVI International GmbH PAGE 38/46 Albert 2 User Manual 12 Appendix Technical Data 12.1 CPU Dimension (L x W x H) with printer RK3368 228mm x 122mm x 83mm Gross weight 613g (table only), 734g (tablet with printer) Operating System Android 6.0.1 Memory Display 2 GByte, 16 GByte eMMC flash 7" TFT LCD, 1280 x 800, 16.7M colours Touch Screen Type projected capacitive 5-finger touch Sensors Rear Camera Wi-Fi Bluetooth GPS WAN USB Connectivity Box G-Sensor, light sensor, proximity sensor Rear camera 8 mega pixel, Front camera 2 mega pixel 802.11 b/g/n 4.1 Standard GNSS 4G LTE Modem with fall back to 3G/2G (optional) 4x 480MBit USB 2.0, USB Type A connector, 2x 1A high current output, Ethernet 10/100 Base-TX USB Connectivity Box legacy USB Type B connector with Host-to-Host Controller SIM Card 1x Standard (nano) SIM connector Magnetic Stripe Reader Track 1, 2 and 3, reading speed 10-140cm/sec. Smart Card Reader ISO 7816, EMV 4.0 (?), Level 1/2 NFC (contactless) Reader ISO 14443 A/B Secure Element Key Management Encryption T-DES, AES, RSA, ECDSA MK/SK, DUKPT February 2018| AEVI International GmbH PAGE 39/46 Albert 2 User Manual Power Consumption TBD Operating Temperature 0C to 45C Operating Humidity Storage Temperature Transport Temperature 5% - 95%
-10C to 60C
-25C to 70C Battery 2570mAh, 8.7V, ~ 2.5h to 90%
Battery Pack Storage Temperature 60C less than one month, 40C less than three months, 20C less than one year Ingress Protection Rating IP31 AC Adaptor Audio I/O port Input: 100-240V/1.5A, 50-60 Hz, 65W, Output: 19V3.42A 3.5mm stereo headphone jack, microphone, 1.5W mono speaker USB 2.0 1 x 480MBit with USB Type C connector Printer Technology Thermal printing Printer Speed Paper Kensington lock
~ 80mm/s 38mm diameter, 57mm width integrated at cover handle February 2018| AEVI International GmbH PAGE 40/46 Albert 2 User Manual 12.2 Dimensions 12.3 Tamper codes The device is equipped with multiple tamper sensors that are triggered when a physical penetration attempt of the device is detected. A tampered terminal can be detected by any the following observations during or immediately after power-up:
The message Tamper detected, check manual (code) is displayed The message Security configuration, check manual (code) is displayed The Touch Screen is locked Transaction Processing is locked In some cases a power-off is executed February 2018| AEVI International GmbH PAGE 41/46 Albert 2 User Manual Any physical penetration causes the device to switch into the Non-activated mode, which takes it out of service and requires Security Inspection and Re-activation by the vendor or an authorized service provider. If the device is in the Tamper State, the merchant must contact the service desk. The explanation of the above-mentioned codes is as follows:
Code 001 002 004 008 010 020 040 080 100 200 0F0 Explanation Secure Boot Element failure Secure Boot Element invalid key Secure Boot Element failure Secure Boot Element MAC refused Security Element failure Security Element failure Security Element failure Security Element failure Secure Boot Element not responding Security Element not responding Security Element detects external tamper event 12.4 Battery warning messages The device displays a warning message if the battery reaches a low charge level, e.g. according to the default Android 6.0.1 behaviour. February 2018| AEVI International GmbH PAGE 42/46 Albert 2 User Manual 12.5 Abbreviations Abbreviation 4G A EMV IP LAN LED MSR NFC OS PCI PTS PIN POS RCM SCR SIM USB V VESA W Description Fourth-Generation Cell-Phone Technology Ampere Europay, Mastercard and Visa Ingress Protection Local Area Network Light Emitting Diode Magnetic Stripe Reader Near Field Communication RFID (Radio Frequency IDentification) at 13.56 kHz Operating System Payment Card Industry, PIN Transaction Security Personal Identification Number Point Of Sales Regulatory Compliance Mark Smart Card Reader Subscriber Identity Module Universal Serial Bus Voltage Video Equipment Standards Association Watt February 2018| AEVI International GmbH PAGE 43/46 Albert 2 User Manual Wi-Fi Wireless Network 12.6 Declaration of Conformity CE As soon as the CE conformity is declared for Albert 2 here will appear a screen shot of the device. Simplified DoC:
Hereby,MiTAC declares that the radio equipment type MTPT2- G is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
www.address.com/DoC.pdf 12.7 FCC Statement Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 15.19 Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. February 2018| AEVI International GmbH PAGE 44/46 Albert 2 User Manual 12.8 Declaration of Conformity Brazil Warning statement:
RES. 242 (ANATEL HOMOLOGATION RULE) Este produto est homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resoluo n. 242/2000 e atende aos requisitos tcnicos aplicados. Para maiores informaes, consulte o site da ANATEL www.anatel.gov.br RES. 680 (RESTRICT RADIATION DEVICES only to those devices who Res. 680 is applicable) Este equipamento no tem direito proteo contra interferncia prejudicial e no pode causar interferncia em sistemas devidamente autorizados. RES. 533 (SAR only to those devices who Res. 533 is applicable) Este produto est homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resoluo n. 242/2000 e atende aos requisitos tcnicos aplicados incluindo os limites de exposio da Taxa de Absoro Especfica referente a campos eltricos, magnticos e eletromagnticos de radiofrequncia de acordo com as Resolues n 303/2002 e 533/2009. Para maiores informaes, consulte o site da ANATEL www.anatel.gov.br February 2018| AEVI International GmbH PAGE 45/46 Albert 2 User Manual Suppliers Declaration of Conformity Trade Name: Albert 2 Model Name: MTPT20-W Responsible Party:
AEVI Intl. GmbH Box 5010 PMB 204, Rancho Santa Fe, California 92067 USA Tel: +1 404 428 7848 e-mail: jeff.dumbrell@aevi.com Copyright:
Published by AEVI International GmbH Heinz-Nixdorf-Ring 1 33106 Paderborn Germany Phone: +49 (0) 5251 / 693 3630 info@aevi.com www.aevi.com AEVI International GmbH Printed in Germany, xxx 20xx February 2018| AEVI International GmbH PAGE 46/46
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2018-06-29 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
2 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2018-06-29
|
||||
1 2 3 | Applicant's complete, legal business name |
MITAC COMPUTING TECHNOLOGY CORPORATION
|
||||
1 2 3 | FCC Registration Number (FRN) |
0023872732
|
||||
1 2 3 | Physical Address |
No. 200, Wen Hwa 2nd Rd.,, Kuei Shan Dist.
|
||||
1 2 3 |
TAOYUAN, N/A 33383
|
|||||
1 2 3 |
Taiwan
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
1 2 3 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
1 2 3 |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
|||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
2ADL6
|
||||
1 2 3 | Equipment Product Code |
MTPT20WB
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
T**** C****
|
||||
1 2 3 | Title |
ERDC/ VP
|
||||
1 2 3 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 | Fax Number |
+886-********
|
||||
1 2 3 |
t******@mic.com.tw
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 12/26/2018 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 2 3 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Mobile EFT- POS | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Original Equipment | ||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Output Power listed is the maximum conducted output power. The highest reported SAR for this device is 0.26 W/kg. | ||||
1 2 3 | Output Power listed is the maximum conducted output power. The highest reported SAR for this device is 0.49 W/kg. This device supports 20 and 40 MHz bandwidth modes. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
SPORTON International Inc.
|
||||
1 2 3 | Name |
A****** C******
|
||||
1 2 3 | Telephone Number |
886-3******** Extension:
|
||||
1 2 3 | Fax Number |
886-3********
|
||||
1 2 3 |
a******@sporton.com.tw
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 | |||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0106000 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | 2402 | 2480 | 0.0052 | ||||||||||||||||||||||||||||||||||||
3 | 2 | 15C | 2412 | 2462 | 0.0859 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC