Help at the touch of a button Mobile Medical Alert Systems Cellular Base Station Gen 5.0 MHP8003-359B MobileHelp | Complete User Guide MobileHelp Complete User Guide This MobileHelp User Guide includes information covering the following MobileHelp System:
Classic LT System 2 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Classic LT System Whats In the Box
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Cellular Base Station Neck Pendant OR Wrist Button Optional Accessories PRESSforHELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button has a separate user guide. 3 MobileHelp Complete User GuideMHP8003-359B Setup Guide for the MobileHelp Medical Alert System We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice!
Figure 1 If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation. 4 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Cellular Base Station Features Cellular Base Station Features
(Front) Speaker/Microphone Signal Strength Indicator Emergency Button Volume Test Icon Battery Charge Indicator Figure 2 ON/OFF Switch (Back) Reset Button 7 5 MobileHelp Complete User GuideMHP8003-359B Waterproof Help Buttons Emergency Help Button LED Light Technical Support Use Only Pendant LED Light Wristband Fall Button*
(optional accessory)
*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls. 6 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise. Step 2. Plug in the Power Cord
(Please refer to figure 4) Plug the power cord that is attached to the back of the Base Station into an electrical outlet. Figure 4 To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. 7 MobileHelp Complete User GuideMHP8003-359B Step 3. Turning ON your Base Station Turn on your Base Station using the ON/OFF switch located on the back.
(Please refer to figure 5) The emergency and reset buttons will illuminate within 10 seconds. (Please refer to figure 6) If the Base is setup correctly, the Base Station will say system ready, within 60 seconds. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen. You can use the volume control icons on the front of the unit at the bottom of the display screen, by tapping the or the + sign, to adjust if the voice is too loud or too soft. ON/OFF Switch Figure 5
(01)00862262000453(11)170623(21)1234 Model Number: CBS5-01 Contains FCC ID: XPY1EHQ24NN Contains IC : 8595A-1EHQ24NN FCC ID: PXTCBS5-01 IC : 10876A-CBS501 CAN ICES-3(B)/NMB-3(B) Manufactured For MobileHelp 33431 Made in Malaysia Figure 6 8 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Testing your Classic LT System Please test your system on a weekly basis using the TEST icon. In order to test your system on battery backup, please unplug the power from the AC outlet. You can use the TEST icon on your Cellular Base Station to conduct a test without speaking to an Emergency Response Operator by following these steps:
- Touch and hold the TEST icon until you hear user auto test, this will take approximately 6 seconds.
- You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant.
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce test call sent to Emergency Response Center.
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If your test was successful, you will hear thank your for testing your device from the Base Station speaker. If your test was not successful, the Base Station will announce user auto-test failed, please contact Technical Support.
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If you unplugged your Base Station for the test, once you have finished testing, please remember to plug the power back into the AC outlet. 9 MobileHelp Complete User GuideMHP8003-359B Cellular Base Station Voice Guidance If your system includes the Cellular Base Station, your Base Station will have voice announcements. Select announcements are listed below:
Event The Cellular Base Station is powered on Both red emergency and blue reset buttons are flashing The battery needs charging The emergency call is initiated Call connected Voice Prompt System Ready Power not detected or Power detected
(when electricity is reconnected) Low Battery Notes Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup. Check that the Base Station is correctly plugged into an electrical outlet. Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup. Call in progress Alarm is being sent to the Emergency Response Center. Please stand by for operator Respond to the Emergency Operators call over the device speaker. Cellular Base Station receives a fall signal Fall Detected - Press and hold Button to Cancel This will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal. Fall alarm is canceled Alarm Canceled Alarm has been canceled. 10 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Important Safety Information Keep electrical cords away from heat sources and sharp edges. Keep electrical cords away from areas where someone could trip over them. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. Do not use any attachment or accessory that is not intended for use with this system. Test your Classic LT System weekly. Do not block the Base Stations microphone. This will affect your ability to communicate with the Emergency Response Center. During a power outage, the Base Stations battery backup will last up to 24 hours, after it has been charged for 3 hours. The Wrist Button and/or Neck Pendant are designed to work at an approximate range of 600 feet from the Base Station, depending on the size and construction of your home. If the LED on your pendant flashes amber, the battery is low. Please contact MobileHelp immediately to provide you with a replacement pendant. 11 MobileHelp Complete User GuideMHP8003-359B Wear your waterproof help button at all times. The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are waterproof and can be taken with you in the shower. Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not attempt to dry your button out in the microwave or oven. WARNING Strangulation and choking hazard. The Neck Pendant button lanyard has been designed to break away when tugged. However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects. Avertissement Risque de suffocation ou dtranglement. La lanire pour bouton pendentif est conue pour se dtacher lorsquelle est tire, cependant, lutilisateur peut subir une blessure ou la mort si la lanire se mle ou saccroche dautres objets. 12 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Frequently Asked Questions How do I call for help?
Press your Neck Pendant, Wrist Button, or red emergency button on your Base Station. What happens if I push the button but I cant speak?
If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on your profile. If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, simply notify the Emergency Operator when they respond that this is a false alarm. The operator will disconnect and no further action will be taken. How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry. 13 MobileHelp Complete User GuideMHP8003-359B We recommend that you purchase a MobileHelp lock box to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at 1-877-827-6207 to ensure your code is noted on your account. How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from the Base Station, depending on the size and construction of your home. What happens if I push my help button but cannot get to the Base Station?
What happens if I push my help button but cannot get to the Base Station? If you push your help button, stay where you are. An Emergency Operator will attempt to communicate with you through your Base Station. If you are not heard, we will assume it is an emergency and notify Emergency Response on your behalf. Why is the emergency operator having trouble understanding me?
The microphone on the Base Station is very sensitive and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area to set up your Base Station. 14 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Why is my help button not activating my Base Station?
Be sure to press the emergency button once firmly in the center to activate your Base Station. A small red light below the pendant or wrist button will flash. If the Base Station does not respond, check to ensure that the help button is in range of the Base Station. If you still have issues with your system, please call 1-877-827-6207 and select Technical Support. What if I move to a different home, or my personal information has changed?
Please contact Customer Service at 1-877-827-6207 any time there are any changes to your personal information, including changes to your address and phone number. Just give us a call one week before you move to determine whether the service will be available in your area. What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Service one week before you go to determine whether the service will be available at your other home. 15 MobileHelp Complete User GuideMHP8003-359B Is the lanyard adjustable?
There are fixed length magnetic lanyards and adjustable length lanyards. Adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped and one that is pear shaped. There are 2 parts of the lanyard coming out the left side of the cones. Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard. Magnetic lanyard: These lanyards are not adjustable and are only available upon request. 16 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Can a magnetic lanyard cause interference with a pacemaker or other medical device?
If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Our help buttons do not interfere with pacemakers. Can I replace the neck pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces. However, the risk of choking may increase if you do not use the lanyard provided by MobileHelp. Can I replace the wrist button band?
Yes, you may replace the Wrist Button band with a standard watch band of your choice. Can I speak into my help button?
No, you can communicate with the monitoring center through your Base Station. Your help buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex?
No, the strap MobileHelp uses is silicon based with no latex content. 17 MobileHelp Complete User GuideMHP8003-359B FDA Statement MobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. FCC Statement Product FCC ID FCC ID FCC ID FCC ID Base PXTCBS2-01 PXTCBS4-01 PXTCBS5-01 PXTCBS5-02 Pendant VDQIGP-01 VDQIGP-01 VDQIGP-01 VDQIGP-01 Wrist Button VDQIGP-02 VDQIGP-02 VDQIGP-02 VDQIGP-02 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 18 MobileHelp Customer Service 1-877-827-6207MHP8003-359B 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. 15.21 RF Exposure Information This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20cm between the radiator & your body. 19 MobileHelp Complete User GuideMHP8003-359B Dclaration dexposition aux radiations:
Cet quipement est conforme aux limites dexposition aux rayonnements IC tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. 1. Canadian Compliance Statement This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions:
1) This device may not cause interference, and 2) This device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
1) lappareil ne doit pas produire de brouillage;
2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, meme si le brouillage est susceptible den compromettre le fonctionnement. 2. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Ce produit rpond aux spcifications techniques applicables linnovation, Science et Dveloppement conomique Canada. 20 MobileHelp Customer Service 1-877-827-6207MHP8003-359B Technical Information Models IGP-01 IGPWS-01 IGPWS-02 IGPWC-01 IGMCA-01 IGP-02 IGPWS-02B IGPWS-02W WMP-01 IGPFD-01 CBS5-01 CBS5-01 CBS5-02 CBS5-02 Input Internal Internal Internal 115 V 12 V Internal Internal Internal Internal Internal Battery Backup 115V 115V Battery Backup Radio Frequency (RF) All devices frequency transmission = 433MHZ Output 3 VDC 3 VDC 3 VDC 5 VDC 5 VDC 3 VDC 3 VDC 3 VDC 3 VDC 3.6 VDC 4.2 VDC 5 VDC 5 VDC 4.2 VDC Current Rating 230 mAh 230 mAh 230 mAh 1000 mA 1000 mA 230 mAh 230 mAh 230 mAh 230 mAh 1200 mAh 3000 mAh 2000 mA 2000 mA 3000 mAh 21 MobileHelp Complete User GuideMHP8003-359B Medical Information Form Remember to complete the Medical Information Form that comes with your system and place this in a safe place that can be accessed by emergency personnel. You can print extra copies at any time by visiting www.mobilehelp.com/forms. 22 MobileHelp Customer Service 1-877-827-6207MHP8003-359B If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. Please test your system when you can using the TEST icon, as instructed in this user guide.
(refer to page 9) 23 MobileHelp Complete User GuideMHP8003-359B MobileHelp Corporate Headquarters 3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com Sales phone: 1-800-800-1710 email: sales@mobilehelp.com Emergency Support Available 24/7 via MobileHelp System Technical Support phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Customer Service phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email: cs@mobilehelp.com Copyright 2018 MobileHelp LLC. All Rights Reserved. MHP8003-359B