FCC ID: PXTIGP-02 Pendant2 WS

Mobile Medical Alert Systems Cellular DUO System | User Guide Whats in the Box E M E R G E N C Y 70F Volume:

10:05 AM TEST RESET

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Cellular Base Station Mobile Device Neck Pendant /

Wrist Button Cradle Charger Power Cord Mobile Case If you selected the optional Fall Button Automatic Fall Detect system, you will receive the Fall Button and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button Automatic Fall Detect pendant. 2 MobileHelp Cellular DUO System User Guide E M E R G E N C Y 70F MAY 03 FRI 10:05 AM TEST RESET Figure 1 We thank you for choosing MobileHelps Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice!

If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation. MobileHelp Customer Support 1-877-827-6207 3 Cellular Base Station Features

(Front) Speaker ON/OFF Switch

(Back) Date & Time E M E R G E N C Y 70F MAY 03 FRI 10:05 AM RESET Reset Button Temperature Signal Strength Indicator Emergency Button Battery Charge Indicator Microphone TEST Test Button Figure 2 Volume 4 MobileHelp Cellular DUO System User Guide Mobile Device System Features Speaker Emergency Help Button Microphone Emergency Light

(red ring) ON/OFF Button USB Charging Port Low Battery Indicator (red) Cellular Indicator (green) Figure 3 GPS Indicator

(yellow) MobileHelp Customer Support 1-877-827-6207 5 Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise. Step 2. Plug in the Power Cord Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. Figure 4 6 MobileHelp Cellular DUO System User Guide Step 3. Turning on your Base Station Turn on your Base Station using the on/off switch located on the back. The display screen will turn on. If the Base is set up correctly, the Base Station will say system ready. The emergency and reset buttons will illuminate. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the Display screen. You can use the volume control buttons on the front of the unit under the display screen if the voice is too loud or too soft. Technical Support Use Only ON/OFF Switch Figure 5 OFF ON USB Model Number: WBS GEN1.0 Serial Number: WB1XPD224Z FCC ID:PXTWBS-01 IC ID:10876A-WBS01 IMEI Number:355306040196802 MobileHelp Made in Malaysia E M E R G E N C Y 70F Volume:

TEST RESET Figure 6 MobileHelp Customer Support 1-877-827-6207 7 Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually. Step 4. User Auto Test You can use the test button on your Cellular Base Station to make sure your system is working without placing a call to the emergency response center. To test your cellular base station:

Press and hold the test button for 3 seconds. After the button lights up green, the Base Station will announce user auto-test. Note: Due to timing of the test signal from the Base Station, the Mobile Device may send an alarm to a live operator. Always have your Mobile Device nearby when testing your system. If the operator speaks to you, please advise them that you are testing your system. If you do not explain to the operator that you are okay and are only testing, emergency help will be dispatched. 8 MobileHelp Cellular DUO System User Guide The Cellular Base Station and Mobile Device will both be on auto test mode which does not connect you to a live operator. The Base Station will instruct you to press emergency button or pendant. Once you push the red emergency button on your Base Station, the Base Station will say test call sent to emergency response center several times. If you press your neck pendant or wrist button, the Base Station will say test call sent to emergency response center several times and your Mobile Device will beep. Next, you will hear an announcement thanking you for testing your device. And finally it will say user auto-test completed. If you did push your help button when prompted to do so and the Base Station announced user auto-test failed, please contact support please contact our technical support department at 1-877-827-6207. If you did not push your button when prompted to do so, the Base Station will still announce user auto-test failed, please contact support. However, since you did not push your button when prompted to do so, there is no reason to contact support. MobileHelp Customer Support 1-877-827-6207 9 Setting Up Your Mobile Device Step 1. Select a Location We recommend you place your Mobile Device in your bedroom or any other place around your home it can be easily accessible. Place your Mobile Devices cradle charger near an electrical outlet. Step 2. Connect the Cradle Charger (Please refer to Figure 7.) Plug the power cord into the slot on the back of the cradle charger, making sure that the narrow side is on the bottom. Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch. 10 MobileHelp Cellular DUO System User Guide Figure 7 DANGER Electric shock risk WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour viter le choc lectrique, SVP tenir le systme loign des endroits humides. MobileHelp Customer Support 1-877-827-6207 11 Step 3. Charge your Mobile Device Place the Mobile Device in the cradle charger. The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. The red battery light will come on indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the device to be fully charged. ON/OFF Button Figure 8 12 MobileHelp Cellular DUO System User Guide Turning your Mobile Device ON or OFF To turn on your Mobile Device:

Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately five seconds Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on. If you need to turn the device off, press the ON/OFF button and hold for approximately two seconds. All the lights will turn off. This indicates your Mobile Device was successfully turned off. Note: Please notice when the device is turned off, you will not be able to call for help. If the Mobile Device is turned off, it will automatically turn back on when placed in the cradle charger. MobileHelp Customer Support 1-877-827-6207 13 Step 4. Live Operator Test: Testing your Mobile Device Remove the Mobile Device from the cradle charger and hold it. Press the Mobile Devices emergency button firmly once and hold for two seconds until the red light around the emergency button lights up. The Mobile Device will ring several times, indicating your alarm is being sent to the central station. An emergency operator will communicate with you through the Mobile Device and ask you if you are okay. Please state clearly to the operator that THIS IS A TEST. If you do not explain to the operator that you are testing your unit, emergency help will be dispatched. Figure 9 Note: When you are testing your Mobile Device at home and the Cellular Base Station is in range, an emergency operator may communicate with you through the Cellular Base Station first. Please stay close to the Base Station so you can communicate with the operator. 14 MobileHelp Cellular DUO System User Guide Step 5. Live Operator Test: Testing your Help Buttons Press the wrist or neck button firmly once. The buttons red light turns on indicating a signal was sent to the Base Station and/or Mobile Device. Your Base Station will say call in progress several times. The red light around the Mobile Devices emergency button will light up and your Mobile Device will beep several times. When the call goes through your Base Station will say Please stand by for operator. Then an emergency operator will communicate with you through the Base Station or through your Mobile Device. Please state clearly to the operator that THIS IS A TEST. If you do not explain to the operator that you are testing your unit, emergency help will be dispatched. Remember you can also test your help buttons, using the auto test button on your Base Station. Note: It is important that you test your system at least once a month. The test button light on your Base Station will flash green repeatedly within one (1) month of the last button press letting you know when it is time for you to test your system. MobileHelp Customer Support 1-877-827-6207 15 Important Safety Information Wear your waterproof help button at all times. Test your system once a month. During a power outage, the Base Stations battery backup will last up to 30 hours, after it has been charged for 3 hours. Keep electrical cords away from heat sources and sharp edges. Locate electrical cords away from areas where someone could trip over them. Do not use any attachment or accessory that is not intended for use with this system. Do not block the Base Stations microphone. This will affect your ability to communicate with the emergency response center. You must always carry the Mobile Device with you when going outside your home. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. MobileHelp Cellular DUO System User Guide 16 The wrist button and/ or neck pendant are designed to work at an approximate range of 350 feet from the Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home. The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat, or other moisture. However, your help buttons (neck pendant and wrist button) are waterproof and can be taken with you in the shower. The Mobile Device's battery is designed to last over 24 hours after it has been charged for 3 hours. Do not put the neck pendant or wrist button through the clothes washer or dryer, or attempt to dry your button out in the microwave or oven. The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky. Avoid temperatures below -10C/14F or above 45C/113F. Do not expose your Mobile Device to dust, dirt, sand or food. The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it. MobileHelp Customer Support 1-877-827-6207 17 If you subscribed to the optional medication reminder service and have scheduled medications, please note:

At the scheduled time for your Medication Reminder, your Cellular Base Station will announce Medication Reminder Please Press Reset to Accept and the blue reset button will flash. The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until reset button is pressed. If you press the reset button, the reminder will be recorded as accepted. If you do not press the "reset" button within 30 minutes, the reminder will be recorded as ignored. For complete MobileHelp Connect and under the "Help" tab, click on "MobileHelp Connect User Guide."

If you have any questions, please contact our customer support department at 1-877-827-6207. for Medication Reminders, instructions please log to in 18 MobileHelp Cellular DUO System User Guide Base Station Announcements Warning Announcement What it Means How to Fix It Power not detected (Both Red Emergency and Blue Reset buttons will be ashing) Base Station is not connected to an electrical outlet or power to the outlet has been lost

"Low Battery"

Base Station Battery Level is very low Check that the Base Station is ON and correctly plugged into an electrical outlet Check that the Base Station is ON and correctly plugged into an electrical outlet WARNING Strangulation and choking hazard. The neck pendant button lanyard has been designed to break away when tugged, however the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects AVERTISSEMENT Risque de suffocation ou dtranglement. La lanire pour bouton pendentif est conue pour se dtacher lorsquelle est tire, cependant, lutilisateur peut subir une blessure ou la mort si la lanire se mle ou saccroche dautres objets. MobileHelp Customer Support 1-877-827-6207 19 Mobile Device Light Indicator Light Indicator What it Means GREEN YELLOW RED EMERGENCY LIGHT Blinking slowly: Device is connected to wireless network. Blinking quickly: Device is NOT connected to wireless network. Blinking: Indicates device is communicating to the GPS satellite. Blinking slowly (off charger): Battery is low - you have about one hour of battery left. On while charging: Battery is charging. Off while charging: Battery is fully charged. On: Indicates you successfully pushed your button and sent an alert to the monitoring center, red light fades within 3 seconds of activating. All lights off Device is turned off. 20 MobileHelp Cellular DUO System User Guide Frequently Asked Questions How do I call for help?

Press your neck pendant, wrist button, red emergency button on your Base Station or your Mobile Device emergency button. What happens if I push the button but I cant speak?

If you are unable to speak or be heard, we will assume it is an emergency and dispatch help through the closest available public emergency responders and then notify your personal contacts listed on your profile. If I accidentally set off the alarm, what do I do?

If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a false alarm. The operator will disconnect and no further action will be taken. How far away from the Base Station will my help buttons work?

Your help buttons are designed to work at an approximate range of 600 feet from the Base Station depending on the size and construction of your home. What happens if I push my help button but cannot get to the Base Station?

If you push your help button, stay where you are. An emergency operator will communicate with you through your Base Station or Mobile Device. MobileHelp Customer Support 1-877-827-6207 21 Why is the emergency operator having trouble understanding me?

The microphones in the Base Station and Mobile Device are very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area for your Base Station or go to a quieter area with your Mobile Device. Why is my help button not activating my Base Station/Mobile Device?

Be sure to press the help button once firmly in the center to activate your Base Station and/or Mobile Device. A small red light below the pendant or wrist button will flash. If the Base Station and/or Mobile Device does not respond, check to ensure that the help button is in range of the Base Station and/or Mobile Device. If you still have issues with your system, call our customer support team at 1-877-827-6207 and select the technical support option. Can two people in the same household both use the system?

Yes, two people in the same household can use the system by sharing your help buttons. You just need to call us and let us know, so we can include the other subscribers information on your personal profile. Is the Mobile Device waterproof?

No, however, your help buttons (neck pendant and wrist button) are waterproof and can be taken with you in the shower. 22 MobileHelp Cellular DUO System User Guide How long will the Mobile Device battery last?

The battery is designed to last over 24 hours after it has been fully charged. Do I need my Mobile Device when I leave my home?

Yes, always take your Mobile Device with you when leaving your home and wear your pendant or wrist button at all times at home and away so help is never out of reach. How will an Emergency Response team get into my home?

Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be responsible for any damages as a result of gaining entry. We recommend that you purchase a MobileHelp lock box to safely store your house key. Your lockbox code will be stored on your account and given to emergency personnel to gain entry to your home without damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Support at 1-877-827-6207 to ensure your code is noted on your account. How do I prepare my device for air travel?

Your Mobile Device will need to be turned OFF. Simply hold the on/off button for approximately two seconds until all the lights are turned OFF. MobileHelp Customer Support 1-877-827-6207 23 If I accidentally set off the alarm, what do I do?

If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a false alarm. The operator will disconnect and no further action will be taken. Can I replace the neck pendant cord?

Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces.However the risk of choking may increase if you do not use the lanyard provided by MobileHelp. Can I replace the wrist button band?

Yes, you may replace the wrist button band with a standard watch band of your choice. Can I speak into my help button?

No, you can communicate with the monitoring center through your Mobile Device. Your help buttons do not have a speaker or microphone. What if I spend part of the year in another home?

We can transfer your service to your new location. Just give us a call one week before you go to determine whether the service will be available at your other home. Does the Wrist Button strap contain any latex?

No, the strap MobileHelp uses is silicon based with no latex content. 24 MobileHelp Cellular DUO System User Guide I am going to travel. How should I prepare?

Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can update our systems with your new address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays. Please remember to bring the following items: Neck Pendant and/or Wrist Button, Mobile Device, Car Charger (if you purchased this additional accessory), Power Cord, and charger. What if I move to a different home or my personal information has changed?

Please contact Customer Support at 1-877-827-6207 any time there are any changes to your personal information, including changes to your address and phone number. Just give us a call one week before you move to determine whether the service will be available in your area. Why is the Base Station test button flashing green?

The test button on your Base Station will flash green repeatedly to alert you that it is time for you to test your system. When this happens, use the auto test button (see page 8) or do a live operator test (see page 15). Upon completing your test, the button will stop flashing. MobileHelp Customer Support 1-877-827-6207 25 Refund & Return Policy Full Refund: 30-day risk-free trial Refund period begins the day the unit is received. Refund period ends 30 days after receipt of system. Customer will get a 100 percent refund if they return the unit and any accessories back to us within the 30 day period. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund. Refunds are credited back to the customer in the manner originally received, i.e., if customer paid by credit card, refund will be credited back to the credit card on file; and if originally paid by check, a MobileHelp check will be sent to the customer. Call MobileHelp at 1-877-827-6207 to request a return label postage slip. Make sure your equipment unnecessary dispatches to your home. turned off before shipping to avoid is 26 MobileHelp Cellular DUO System User Guide Prorated Refund: Refunds outside of the 30-day risk-free trial Prorated refunds are calculated based upon the invoice date and the date the complete system is received by MobileHelp. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund. Refunds are credited back to the customer in the manner originally received, i.e., if customer paid by credit card, refund will be credited back to the credit card on file;

and if originally paid by check, a MobileHelp check will be sent to the customer. Make sure your equipment is turned off before shipping to avoid unnecessary dispatches to your home. MobileHelp Customer Support 1-877-827-6207 27 FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the ocial regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products. in the United States. FCC Statement Product FCC ID Pendant VDQIGP-01 Watch VDQIGP-02 PXTWBS-01 Base FCC ID FCC ID FCC ID FCC ID FCC ID PXT CBS2-01 PXT CBS2-01 PXTIGM-02 PXTMD3-01 PXTMD3-01 VDQIGP-01 PXTIGP-01 VDQIGP-01 VDQIGP-01 PXTIGP-01 VDQIGP-02 PXTIGP-02 VDQIGP-02 VDQIGP-02 PXTIGP-02 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. 28 MobileHelp Cellular DUO System User Guide 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the users authority to operate the equipment. MobileHelp Customer Support 1-877-827-6207 29 RF Exposure Information This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. 30 MobileHelp Cellular DUO System User Guide Technical Information Models IGB-01, IGB-02 IGB-01, IGB-02 IGM-01, IGM-02 WBS WBS IGPFD-01 IGP-01 IGPWS-01 IGPWS-02 IGPWC-01 IGMCA-01 MCC-02 Input 115 V Battery Backup Internal 115 V Battery Backup Internal Internal Internal Internal 115 V 12 V 115 VAC Radio Frequency (RF) All devices frequency transmission = 433MHZ Output 12 VDC 9.6 VDC 3.7 VDC 5 VDC 4.2 VDC 3.6 VDC 3 VDC 3 VDC 3 VDC 5 VDC 5 VDC 5 VDC Current Rating 1.5 A 1.5 A 930 mAh 3000 mA 3000 mA 1200 mAh 230 mAh 230 mAh 230 mAh 1000 mA 1 A 1 A MobileHelp Customer Support 1-877-827-6207 31 FCC Regulations:

This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. IC Regulations:

This device complies with Industry Canadas licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement."

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CAN ICES-3(B)/NMB-3(B)

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IC RF Exposure Compliance This equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Dclaration d'exposition aux radiations:

Cet quipement est conforme aux limites d'exposition aux rayonnements IC tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. MobileHelp an Integrity Tracking LLC Company Corporate Headquarters:

3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com Sales:

phone: 1-800-800-1710 email: sales@mobilehelp.com Emergency Support:

Available 24/7 via MobileHelp System Technical Support phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Customer Service phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Copyright 2013 MobileHelp, an Integrity Tracking LLC Company, All Rights Reserved. MHP8003-013E