,
, then type Legal information, or visit
Legal, safety, and regulatory
Legal information. This guide provides important legal, safety, and
regulatory information that you should read before using your
product. For the complete legal information, from the home screen
swipe up and tap Settings >
www.motorola.com/device-legal.
Regulatory information (e-label). To view regulatory information for
this phone, from the home screen swipe up and tap Settings >
then type Regulatory labels, or visit
www.motorola.com/device-legal.
Driving precautions. Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws
and regulations. For more, see the “Legal information” section
of this guide to find the complete legal information, or visit
www.motorola.com/device-legal.
Seizures, blackouts, eyestrain & discomfort. This device may
display flashing images or make loud sounds. For more, see the
“Legal information” section of this guide to find the complete legal
information, or visit www.motorola.com/device-legal.
Medical devices. This device may interfere with pacemakers and
other medical devices. For more, see the “Legal information”
section of this guide to find the complete legal information, or visit
www.motorola.com/device-legal.
Operational warnings. Obey all local restrictions when using mobile
devices in public areas, such as hospitals, airplanes, or schools.
• Potentially explosive areas: Potentially explosive areas are
often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats),
fuel or chemical transfer or storage facilities, or areas where the
air contains chemicals or particles, such as grain dust, or metal
powders.
Turn off your phone before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.
• Symbol key: Your charger, phone, battery (if user-removable),
phone display, user’s guide, or packaging may contain symbols,
defined as follows:
032374o
Important safety information follows.
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The package and paper products that came
with your phone can be recycled.
Don’t dispose of your battery or phone
with your household waste. See “Disposal &
recycling” for more information.
032376o
Don’t dispose of your battery or phone in
a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may
damage your hearing.
Usage. This phone supports apps and services that could use a lot of
data, so make sure your data plan meets your needs. Contact your
service provider for details. Certain apps and features may not be
available in all countries.
Arbitration & opt-out. Except where prohibited by law, any
controversy or claim arising out of or relating to any Motorola
product will be resolved by binding arbitration, instead of in court,
unless you opt-out. To opt-out, send a written rejection notice within
30 days of purchase that includes your name, address, phone
number, phone, and phone serial number, and tells Motorola that you
are rejecting this Arbitration provision to: Motorola Mobility LLC, 222
West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision
Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate
your phone’s serial (IMEI) number, from the home screen swipe up
and tap Settings >
, then type IMEI. For more information on this
arbitration provision, on your phone, swipe up and tap Settings >
then type Legal information, or visit
www.motorola.com/device-legal.
European conformance (CE). The following information is applicable
to phones that carry a CE mark. Contact point: Regulatory
Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane,
Chineham Business Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio
equipment with this declaration and bearing the CE mark
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is in compliance with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red.
MOTOROLA MOBILITY LLC GLOBAL
LIMITED WARRANTY MOBILE PHONES
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to
the original consumer purchaser (“you”) that the Mobile Phone or
Moto Mod accompanying this warranty, and any in-box accessories
which accompany it (the “Products”), will be free of substantial
defects in material and workmanship for the period noted in the
Addendum (see end of section), beginning from the date of original
consumer purchase (“Warranty Period”) provided that the Products
are used for normal consumer purpose.
This warranty only applies to the first purchaser, and begins on the
original date of purchase by such first purchaser. This warranty does
not apply to products that are resold to a second purchaser (e.g.
either as used, refurbished, or otherwise). In the event of a dispute
as to whether the phone has been resold, if the date the phone has
been first activated precedes the date of purchase by the second
purchaser, such phone shall be deemed to have been resold, and
this warranty shall not apply.
Note for Moto Mods owners: This warranty covers only the Moto
Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack,
Moto Style Shell Wireless Charging, Moto TurboPower Pack, Moto
360 Camera, and Moto Smart Speaker with Amazon Alexa, and
Polaroid Insta-Share Printer, Moto Gamepad, Moto Stereo Speaker,
Moto Power Pack & TV Digital, Moto Style Shell, and Moto 5G Moto
Mods. Third-party Moto Mods are not covered by this warranty, but
may be covered by a separate warranty that accompanies them.
Repairs made by Motorola or its authorized service center under this
Limited Warranty (“Warranty Service”) are covered for the balance
of the original Warranty Period, or for the period noted in the
Addendum, whichever is longer. This Limited Warranty covers only
a purchase of new Products from Motorola or an authorized reseller
or authorized distributor of Motorola Products which are
accompanied in-box by this written Limited Warranty. This Limited
Warranty is personal to you and not transferable. No retailer or
other third party is authorized to make any representations on
behalf of Motorola or to modify this Limited Warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR
COUNTRY. FOR CONSUMERS WHO ARE COVERED BY
CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR
COUNTRY OF
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PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE,
THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH
CONSUMER PROTECTION LAWS AND REGULATIONS. FOR A FULL
UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
What will we do if you make a claim under this
Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the Product using new, used, or reconditioned replacement parts;
or (2) replace the Product with a new or ‘like new’ reconditioned
Product that is the same or similar to the warranted Product; or
(3) refund the purchase price. Repaired or replaced products will
be returned to you in their original factory configuration, plus
any applicable software updates, which may affect use and/or
compatibility with third party applications (for which Motorola shall
have no liability). Any refunded or replaced Product shall become the
property of Motorola. To obtain service under this Limited Warranty,
the claim should be made in the country where the Product was
intended for sale; otherwise repair services are limited to the options
available in the country where the service is requested.
What is not covered?
This Limited Warranty does not cover the following unless they
occurred because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as
batteries, lens liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to
the Products.
(c) Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola,
including damage caused by (i) accident, abuse, misuse; (ii)
operating a Product outside its permitted or intended uses as
defined in the Products’ User Manual, Quick Start Guide, Online
Tutorials, and other documentation provided to you, including
use of the Products for commercial purposes; (iii) improper care
and handling (e.g. subjecting the Product to temperatures above
the temperature for which the Product is approved), abuse or
neglect (e.g. broken or bent connectors, ports, or SIM/SD card
slots); impact damage (e.g. dropping the Product); (iv) contact
with liquids, water, rain, extreme humidity, unusually heavy
perspiration, vapor or other moisture; sand, food, dirt or other
similar substances (except for Products sold as resistant to such
substances), but then only to the extent the damage was not
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caused by incorrectly securing the phone’s protective elements
(e.g. failing to properly close a seal), or such protective elements
are damaged or missing (e.g. a cracked back cover), or subjecting
a Product to conditions beyond its stated specifications or limits
(e.g. IPx7, 30 minutes in 1 meter of fresh water); or (v) flood, fire,
earthquake, tornado or other acts of God not within Motorola’s
reasonable control.
(e) Unauthorized service. Defects or damage resulting from
someone other than Motorola or a Motorola authorized service
center servicing, testing, adjusting, installing, maintaining,
altering, or tampering with the Products.
(f) Products that have been modified in any manner without the
written permission of Motorola, including Products (i) with serial
numbers or other manufacturer codes that have been removed,
altered or obliterated; (ii) with mismatched or duplicated serial
numbers; (iii) with broken seals or other evidence of tampering; or
(iv) which have been modified to alter functionality or capability,
or show evidence of attempts to modify them.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE:
ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A
PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER
THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA
AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY
PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE
UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT
IF IT CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER
LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE
INTENDED METHOD OF USE OF THE PRODUCT.
•
(g) Defects, damages, or the failure of the Product due to any third
party communication service or network you subscribe to or use
with the Product.
(h) Software, either embedded in, downloaded to, or accompanied
with the Products.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT,
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ALL WARRANTIES AGAINST HIDDEN OR LATENT
DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT
THE OPERATION OF ANY PRODUCTS OR SOFTWARE
COVERED UNDER THIS LIMITED WARRANTY WILL MEET
YOUR REQUIREMENTS, WORK IN COMBINATION WITH
ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD
PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR
WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA,
SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR
THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL
BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO
THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THE
EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND
THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS
DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL
BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL
OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA
OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE
PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF,
SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY
MANNER THE TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER
OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED
ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION
OR DATA STORED ON THE PRODUCTS); OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION
WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS
OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY.
BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF LIABILITY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
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LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY,
OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR
PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
My Product needs service, what should I do?
Locate your valid proof of purchase, showing the date of purchase,
you will need it to obtain warranty coverage.
1. Before attempting to diagnose or repair any Product, please
backup all software, applications, and other data, including
contacts, photos, music, games, which will be erased during
the repair process and cannot be reinstalled by Motorola and
Motorola shall have no liability therefore.
3.
2. Review the online Motorola customer support website at
www.motorola.com for troubleshooting information.
If the Product is still not functioning properly after you have
followed troubleshooting instructions suggested on this website,
please contact Motorola using the contact details provided on the
customer support page of www.motorola.com.
If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software
updates. You are responsible for any third party data costs
incurred when obtaining the downloads.
Before we can provide any further support under this Limited
Warranty you must first comply with the warranty processes
outlined above, and any repair instructions provided by Motorola.
4.
5. If the software update does not fix the problem, you will
receive instructions on how and where to ship the Product for
evaluation. You must supply: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile
network service provider, if applicable; and (iv) your home and
email address and telephone number. Motorola reserves the
right to charge you for the cost of shipping the Product to and
from the authorized service center.
If the Product is not covered by this Limited Warranty (and
you do not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and
other conditions applicable to such out-of-warranty repair of
the Product.
6.
Addendum: Warranty periods by country
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Country/Region
Warranty Period (Months)
Phone & Moto Mod/Charger/
Earphone/Non-Removable
Battery/Removable Battery
Guarantee policy (Mexico only)
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the
“Products” and “Accessories” (such as batteries, antennas, chargers,
wired headphones and wireless phones) of the Motorola trademark,
described in the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components, accessories and labor of Motorola Products, as well as
the transportation costs that derive from fulfilling this policy, within
its service network.
The Motorola “Products” that this guarantee protects may be: (a)
cellular phones, (b) smart phones (pocket computer and cellular
phone), (c) beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or
replace the “Products”, “Accessories” and components that present
problems and are covered by the Guarantee. Motorola Comercial,
S.A. de C.V. shall use used, equally functioning, refurbished, repaired
or second hand parts or spare parts to repair the “Product.” Software
updates shall not be provided.
Duration of the Guarantee
The duration of the guarantee shall be one year starting from the
purchase date of the new “Product”or “Accessory” at an authorized
establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the
“Product” or “Accessory” was purchased must be sent to the address
of the Person Responsible for the “Products” and “Accessories” in
Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col. Bosques de las Lomas
Cuajimalpa de Morelos
México, Ciudad de México, C.P. 05120
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Número telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can
consult free of charge by calling 01 800 021 0000) and presenting
the “Product” or “Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product”
or “Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this
policy was not established on the date in which the “Product” or
“Accessory” was purchased, you must present the receipt from this
purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
• When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or
repaired by people who are not authorized by the national
manufacturer, importer or respective responsible retailer.
Motorola shall notify the consumer if the service request is covered
by this guarantee policy; in the event that it is not covered, Motorola
shall inform the consumer of the availability, prices and other
conditions that apply to repairing the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon
turning in the “Product” or “Accessory” purchased. For more
information about the “Product” that needs repairs that are not
covered by this guarantee, please call 01 800 021 0000.
Product model:
Product purchase date
Seal of authorized distributor or
establishment where Product was
purchased:
Note: In other countries, consult the local
guarantee laws and regulations and your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC).
To find the CRC approval letter for the phone, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This phone works with 4G LTE technology and is enabled to operate
on the band 4 - AWS and band 7 - 2,600 MH, for more information
visit www.motorola.com/support.
Service & Repairs. If you have questions or need assistance, we’re
here to help. Go to www.motorola.com/support, where you can
select from a number of customer care options.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO,
and the MOTO family of marks are trademarks or registered
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trademarks of Motorola Trademark Holdings, LLC. All other product
or service names are the property of their respective owners.
© 2020 Motorola Mobility LLC. All rights reserved.
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
To view the SAR and/or PD values for your phone, visit
www.motorola.com/sar.
This product meets the applicable national or
international RF exposure guidance (SAR guideline)
when used normally against your head or, when worn or carried, at
a distance of 5 mm from the body. To meet RF exposure guidelines
during body-worn operation, the device should be positioned at
least this distance away from the body. The SAR guideline includes
a considerable safety margin designed to assure the safety of all
persons, regardless of age and health.
To view additional information, visit www.motorola.com/rfhealth.
Exposure to RF energy & phone operation. Your phone contains a
transmitter and receiver of RF energy. Itis designed to comply with
regulatory requirements concerning human RF exposure. For
optimal phone performance, and to stay within the RF exposure
guidelines:
• Hold your phone normally at your ear when talking on it.
• When using the phone next to your body (other than in your hand
or against your head), maintain a distance of 5 mm from your body
to be consistent with how the phone is tested for compliance with
RF exposure requirements.
• If you use your phone with a non-Motorola accessory case or
holder, make sure the accessory maintains the required separation
distance and has no metallic parts.
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