,
, then type Legal information, or visit
Legal, safety, and regulatory
Legal information. This guide provides important legal, safety, and
regulatory information that you should read before using your
product. For the complete legal information, from the home screen
swipe up and tap Settings >
www.motorola.com/device-legal.
Water repellent. Your phone is not waterproof. For more about your
phone’s water-repellent design and care, see the user guide.
Regulatory information (e-label). To view regulatory information for
this phone, from the home screen swipe up and tap Settings >
then type Regulatory, or visit www.motorola.com/device-legal.
Battery safety. To prevent possible burning and injury, the battery in
your phone should only be removed by a Motorola-approved service
center or similar skilled personnel.
If your phone becomes unresponsive, press and hold the Power
button until the screen goes dark and your phone restarts.
Charge your phone using a compatible Motorola charger. Use of
other chargers is not recommended. Don’t charge your phone in
temperatures below -20°C (-4°F) or above 45°C (113°F). For more,
see the “Legal information” section of this guide, or visit www.
motorola.com/device-legal.
Driving precautions. Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws and
regulations. For more, see the “Legal information” section of this
guide to find the complete legal information, or visit www.motorola.
com/device-legal.
Seizures, blackouts, eyestrain & discomfort. This device may
display flashing images or loud sounds. For more, see the “Legal
information” section of this guide to find the complete legal
information, or visit www.motorola.com/device-legal.
Medical devices. This device may interfere with pacemakers and
other medical devices. For more, see the “Legal information” section
of this guide to find the complete legal information, or visit www.
motorola.com/device-legal.
Operational warnings. Obey all local restrictions when using mobile
devices in public areas, such as hospitals, airplanes, or schools.
• Potentially explosive areas: Potentially explosive areas are
often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats),
fuel or chemical transfer or storage facilities, or areas where the
air contains chemicals or particles, such as grain dust, or metal
powders.
Turn off your phone before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an
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explosion or fire.
• Symbol key: Your charger, phone, battery (if user-removable),
phone display, user’s guide, or packaging may contain symbols,
defined as follows:
032374o
Important safety information follows.
The package and paper products that came
with your phone can be recycled.
Don’t dispose of your battery or phone
with your household waste. See “Disposal &
recycling” for more information.
032376o
Don’t dispose of your battery or phone in
a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may
damage your hearing.
Usage. This phone supports apps and services that could use a lot of
data, so make sure your data plan meets your needs. Contact your
service provider for details. Certain apps and features may not be
available in all countries.
Warranty. This product is covered by Motorola’s limited warranty. To
,
review the warranty on your phone, swipe up and tap Settings >
then type Legal information, or visit www.motorola.com/
device-legal. You may also obtain a copy of the warranty by
contacting Motorola at: Motorola Mobility LLC, Attention Customer
Service—Warranty Request, 222 West Merchandise Mart Plaza, Suite
1800, Chicago, IL 60654.
Arbitration & opt-out. Except where prohibited by law, any
controversy or claim arising out of or relating to any Motorola
product will be resolved by binding arbitration, instead of in court,
unless you opt-out. To opt-out, send a written rejection notice within
30 days of purchase that includes your name, address, phone
number, phone, and phone serial number, and tells Motorola that you
are rejecting this Arbitration provision to: Motorola Mobility LLC, 222
West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision
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Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate
your phone’s serial (IMEI) number, from the home screen swipe up
and tap Settings >
, then type IMEI. For more information on this
arbitration provision, on your phone, swipe up and tap Settings >
then type Legal information, or visit www.motorola.com/
device-legal.
,
Thailand licensed devices.
Li-ion00
, then type NFC. For
Vietnam RoHS. Products sold in Vietnam, on or after September 23,
2011, meet the requirements of the Vietnam Circular 30/2011/TT-BCT
(“Vietnam RoHS”).
Battery. Your battery is marked with a recycle
symbol like this one. For more information,
visit http://www.baj.or.jp/.
Near-field Communication (NFC). Your phone might
support NFC. To find out and to turn NFC on/off,
swipe up and tap Settings >
more information, refer to Settings > Help.
Allergens. Trace amounts of an allergen maybe added during
manufacture of a phone or device component that may cause
discomfort for some individuals. This approach is common for many
types of products. We recommend that you monitor any products
that maybe in prolonged contact with your skin, and avoid contact if
you experience skin irritation.
Location services. Your mobile device can provide location
information to applications, using sources including GPS (GPS,
AGPS, Galileo, GLONASS and Beidou - depending on the device
specification) and Wi-Fi. GPS systems use government-operated
satellites that are subject to changes in national policy by the
governments operating them that may affect the performance of
location services technology on your mobile device. AGPS (Assisted
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Global Positioning System) uses your wireless service provider’s
network to improve performance. Airtime, data fees, and/or
additional charges may apply in accordance with your service plan.
Phones transmit location-based information when connected to a
wireless network or when using other location technologies like GPS.
If you use applications that require location-based information such
as driving directions, your phone will provide location information
to them. These applications may share location information with
third parties, including your wireless service provider, applications
providers, Motorola, Lenovo, and other third parties providing
services.
Emergency calls: When you make an emergency call, the cellular
network may activate the AGPS technology in your phone to tell
the emergency responders your approximate location. AGPS has
limitations and may not work in your area. Therefore:
• Always tell the emergency responder your location to the best
• Remain on the call for as long as the emergency responder
of your ability; and
instructs you.
Phone security. Motorola understands that a safe and secure
mobile experience is important to everyone. Because some features
of your phone might affect your security, please follow these
recommendations to enhance protection of your phone:
• Monitor access. Keep your phone with you and don’t leave it
where others might have unmonitored access. Use your phone’s
security and lock features, where available.
• Keep software up to date. If Motorola or a software application/
vendor releases a patch or software fix for your phone that
updates the phone’s security is released, install it as soon as
possible.
• Secure personal information. Your phone can store personal
information in various locations, including a SIM card, memory
card, and phone memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your phone.
You can also backup your personal data to transfer to a new
phone.
User privacy. Motorola and Lenovo are committed to protecting
and appropriately using personal data and user information under
our care. To better understand what data Motorola and Lenovo
may collect and use, be sure to review the Motorola/Lenovo privacy
policies linked within your phone (found at phone set-up and in
Settings). Please also be sure to take advantage of the privacy and
security controls and features within your phone.
In addition, please note that when your Motorola product is
turned on for the first time (and is connected to the internet), the
international mobile station equipment identity (IMEI) number or
serial number (SN) of this product together with the information
about the country and city where this product is first activated will
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be registered with Motorola and/or Lenovo; this will be a one-time
registration. Confirming the mobile phone/tablet’s activation
will facilitate after-sales service to you by verifying the product’s
authenticity. For the registration, the data transmitted is less than
1KB.
Contact center. Japan: 0120-227-217.
NTC requirements. This telecommunication equipment is in
compliance with NTC requirements.
Contact centers.
Thailand 0018008526352 /+66 20269362
South Korea 0079885218264
Indonesia 0018038522246
Singapore 8008526007
Philippines 1800 1855 0288
Vietnam 120852302
Malaysia 1800817032
Hong Kong 2506-3888
Taiwan 00886 2 8758-6163
Australia 1300 138 823
New Zealand 0508 668676
European conformance (CE). The following information is applicable
to phones that carry a CE mark. Contact point: Regulatory
Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane,
Chineham Business Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio
equipment with this declaration and bearing the CE mark
is in compliance with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red.
Exposure to RF energy & phone operation. Your phone contains a
transmitter and receiver of RF energy. It is designed to comply with
regulatory requirements concerning human RF exposure. For optimal
phone performance, and to stay within the RF exposure guidelines:
• Hold your phone normally at your ear when talking on it.
• When using the phone next to your body (other than in your
hand or against your head), maintain a distance of 5 mm from
your body to be consistent with how the phone is tested for
compliance with RF exposure requirements.
• If you use your phone with a non-Motorola accessory case
or holder, make sure the accessory maintains the required
separation distance and has no metallic parts.
Note: According to the World Health Organization, “many studies
have been carried out over the last twenty years to evaluate the
risks that phones present to health. Up to now, the negative impact
on health of using phones has not been proven” (Leaflet No. 193). In
accordance with French regulations, we are obliged to include the
following recommendations regarding precautionary measures: you
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can limit your exposure to radio-frequency energy a) by using your
phone in areas with good network coverage, or b) by using a hands-
free kit to keep your phone away from your head and body. In this
latter case, pregnant women are advised to keep their phone away
from their abdomen. It is also recommended that adolescents keep
their phones away from the lower part of their abdomen.
Ukraine radio compliance. Hereby, the manufacturer, Motorola
Mobility LLC, declares that this radio equipment complies with
Technical Regulation of radio equipment. The full text of declaration
of conformity is available at www.motorola.com/red.
Unified product circulation mark. Compliance with the requirements
of Technical Regulations: Smartphone meets the requirements of TR
CU 020/2011 “electromagnetic compatibility of technical means.” TR
EAEU 037/2016 “On Restrictions of the use of hazardous substances
in electrical and radio electronic equipment”. Charger (AC adapter)
meets the requirements of TR CU 004/2011 “on safety of low-voltage
equipment.” TR CU 020/2011 “electromagnetic compatibility of
technical means.” TR EAEU 037/2016 “On Restrictions of
the use of hazardous substances in electrical and radio
electronic equipment”. Mark of conformity:
Russian compliance. Smartphone for personal and business use,
designed for voice calls, sending text messages, data transfer, with
support for various connection profiles (Wi-Fi, Bluetooth, GSM,
CDMA, etc.) and applications.
Изготовитель: Моторола Мобилити ЛЛС, 222 В. Мерчандисе Март
Плаза, Суите 1800, Чикаго, ИЛ 60654, США (Motorola Mobility LLC,
222 W. Merchandise Mart Plaza, Suite 1800, Chicago, IL 60654, USA)
Made in China. Representative: LLC Lenovo EE/A, 143401, Moscow
Region, Krasnogorsk, boulevard Stroiteley 4 bld 1, section A, 7 floor.
Importer: The name of Importer can be found on package label/
sticker*.
Manufacturing date: see package label*, line Date (the date is
indicated in a format year-month-date).
* According to the standard GOST 2.601-2013 “Unified system of
design documentation. Operational manual», article 5.1, clause 5.1.2,
sticker/label is considered as type of operation manual.
Life cycle of the product: 2 years.
FCC Regulations. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
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harmful interference in a residential installation. This equipment
generates, uses and can radiated radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by the
party responsible for compliance could void the user‘s authority to
operate the equipment.
MOTOROLA MOBILITY LLC GLOBAL
LIMITED WARRANTY MOBILE PHONES
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to
the original consumer purchaser (“you”) that the Mobile Phone or
Moto Mod accompanying this warranty, and any in-box accessories
which accompany it (the “Products”), will be free of substantial
defects in material and workmanship for the period noted in the
Addendum (see end of section), beginning from the date of original
consumer purchase (“Warranty Period”) provided that the Products
are used for normal consumer purpose.
This warranty only applies to the first purchaser, and begins on the
original date of purchase by such first purchaser. This warranty does
not apply to products that are resold to a second purchaser (e.g.
either as used, refurbished, or otherwise). In the event of a dispute
as to whether the phone has been resold, if the date the phone has
been first activated precedes the date of purchase by the second
purchaser, such phone shall be deemed to have been resold, and this
warranty shall not apply.
Note for Moto Mods owners: This warranty covers only the Moto
Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack, Moto
Style Shell Wireless Charging, Moto TurboPower Pack, Moto 360
Camera, and Moto Smart Speaker with Amazon Alexa, and Polaroid
Insta-Share Printer, Moto Gamepad, Moto Stereo Speaker, Moto
Power Pack & TV Digital, Moto Style Shell, and Moto 5G Moto Mods.
Third-party Moto Mods are not covered by this warranty, but may be
covered by a separate warranty that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited
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Warranty (“Warranty Service”) are covered for the balance of the
original Warranty Period, or for the period noted in the Addendum,
whichever is longer. This Limited Warranty covers only a purchase of
new Products from Motorola or an authorized reseller or authorized
distributor of Motorola Products which are accompanied in-box by
this written Limited Warranty. This Limited Warranty is personal
to you and not transferable. No retailer or other third party is
authorized to make any representations on behalf of Motorola or to
modify this Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which
are warranted against shattering and cracking for four (4) years
from the original date of consumer purchase. Certain phones may
include a protective lens, screen protectors, or other similar external
layers, which are not covered by this additional warranty. All other
limitations and exclusions contained in this Limited Warranty (see
“What is not covered” section), including scratches and other
cosmetic damage, intentional damage or abuse, and normal wear
and tear, apply to the components of the ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR
COUNTRY. FOR CONSUMERS WHO ARE COVERED BY CONSUMER
PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF
PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE,
THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH
CONSUMER PROTECTION LAWS AND REGULATIONS. FOR A FULL
UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
What will we do if you make a claim under this
Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the Product using new, used, or reconditioned replacement parts;
or (2) replace the Product with a new or ‘like new’ reconditioned
Product that is the same or similar to the warranted Product; or
(3) refund the purchase price. Repaired or replaced products will
be returned to you in their original factory configuration, plus
any applicable software updates, which may affect use and/or
compatibility with third party applications (for which Motorola shall
have no liability). Any refunded or replaced Product shall become the
property of Motorola. To obtain service under this Limited Warranty,
the claim should be made in the country where the Product was
intended for sale; otherwise repair services are limited to the options
available in the country where the service is requested.
What is not covered?
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This Limited Warranty does not cover the following unless they
occurred because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as
batteries, lens liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to
the Products.
(c) Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola,
including damage caused by (i) accident, abuse, misuse; (ii)
operating a Product outside its permitted or intended uses as
defined in the Products’ User Manual, Quick Start Guide, Online
Tutorials, and other documentation provided to you, including
use of the Products for commercial purposes; (iii) improper care
and handling (e.g. subjecting the Product to temperatures above
the temperature for which the Product is approved), abuse or
neglect (e.g. broken or bent connectors, ports, or SIM/SD card
slots); impact damage (e.g. dropping the Product); (iv) contact
with liquids, water, rain, extreme humidity, unusually heavy
perspiration, vapor or other moisture; sand, food, dirt or other
similar substances (except for Products sold as resistant to such
substances), but then only to the extent the damage was not
caused by incorrectly securing the phone’s protective elements
(e.g. failing to properly close a seal), or such protective elements
are damaged or missing (e.g. a cracked back cover), or subjecting
a Product to conditions beyond its stated specifications or limits
(e.g. IPx7, 30 minutes in 1 meter of fresh water); or (v) flood, fire,
earthquake, tornado or other acts of God not within Motorola’s
reasonable control.
(e) Unauthorized service. Defects or damage resulting from
someone other than Motorola or a Motorola authorized service
center servicing, testing, adjusting, installing, maintaining,
altering, or tampering with the Products.
(f) Products that have been modified in any manner without the
written permission of Motorola, including Products (i) with serial
numbers or other manufacturer codes that have been removed,
altered or obliterated; (ii) with mismatched or duplicated serial
numbers; (iii) with broken seals or other evidence of tampering; or
(iv) which have been modified to alter functionality or capability,
or show evidence of attempts to modify them.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE:
ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A
PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER
THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA
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AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY
PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE
UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
• IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT
IF IT CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER
LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE
INTENDED METHOD OF USE OF THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third
party communication service or network you subscribe to or use
with the Product.
(h) Software, either embedded in, downloaded to, or accompanied
with the Products.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT,
ALL WARRANTIES AGAINST HIDDEN OR LATENT
DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT
THE OPERATION OF ANY PRODUCTS OR SOFTWARE
COVERED UNDER THIS LIMITED WARRANTY WILL MEET
YOUR REQUIREMENTS, WORK IN COMBINATION WITH
ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD
PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR
WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA,
SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR
THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL
BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO
THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THE
EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND
THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS
DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL
BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL
OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA
OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE
PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF,
SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY
MANNER THE TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW,
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MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL
LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER
OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED
ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION
OR DATA STORED ON THE PRODUCTS); OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION
WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS
OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY.
BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF LIABILITY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY,
OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR
PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
My Product needs service, what should I do?
Locate your valid proof of purchase, showing the date of purchase,
you will need it to obtain warranty coverage.
1. Before attempting to diagnose or repair any Product, please
backup all software, applications, and other data, including
contacts, photos, music, games, which will be erased during
the repair process and cannot be reinstalled by Motorola and
Motorola shall have no liability therefore.
2. Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
3. If the Product is still not functioning properly after you have
followed troubleshooting instructions suggested on this website,
please contact Motorola using the contact details provided on the
customer support page of www.motorola.com.
4. If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software
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updates. You are responsible for any third party data costs
incurred when obtaining the downloads.
Before we can provide any further support under this Limited
Warranty you must first comply with the warranty processes
outlined above, and any repair instructions provided by Motorola.
5. If the software update does not fix the problem, you will
receive instructions on how and where to ship the Product for
evaluation. You must supply: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile
network service provider, if applicable; and (iv) your home and
email address and telephone number. Motorola reserves the
right to charge you for the cost of shipping the Product to and
from the authorized service center.
6. If the Product is not covered by this Limited Warranty (and
you do not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and
other conditions applicable to such out-of-warranty repair of
the Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone & Moto Mod/Charger/
Earphone/Non-Removable
Battery/Removable Battery
Guarantee policy (Mexico only)
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the
“Products” and “Accessories” (such as batteries, antennas, chargers,
wired headphones and wireless phones) of the Motorola trademark,
described in the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components, accessories and labor of Motorola Products, as well as
the transportation costs that derive from fulfilling this policy, within
its service network.
The Motorola “Products” that this guarantee protects may be: (a)
cellular phones, (b) smart phones (pocket computer and cellular
phone), (c) beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or
replace the “Products”, “Accessories” and components that present
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problems and are covered by the Guarantee. Motorola Comercial,
S.A. de C.V. shall use used, equally functioning, refurbished, repaired
or second hand parts or spare parts to repair the “Product.” Software
updates shall not be provided.
Duration of the Guarantee
The duration of the guarantee shall be one year starting from the
purchase date of the new “Product”or “Accessory” at an authorized
establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the
“Product” or “Accessory” was purchased must be sent to the address
of the Person Responsible for the “Products” and “Accessories” in
Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col. Bosques de las Lomas
Cuajimalpa de Morelos
México, Ciudad de México, C.P. 05120
Número telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can
consult free of charge by calling 01 800 021 0000) and presenting
the “Product” or “Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product”
or “Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this
policy was not established on the date in which the “Product” or
“Accessory” was purchased, you must present the receipt from this
purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
• When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or
repaired by people who are not authorized by the national
manufacturer, importer or respective responsible retailer.
Motorola shall notify the consumer if the service request is covered
by this guarantee policy; in the event that it is not covered, Motorola
shall inform the consumer of the availability, prices and other
conditions that apply to repairing the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon
turning in the “Product” or “Accessory” purchased. For more
information about the “Product” that needs repairs that are not
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covered by this guarantee, please call 01 800 021 0000.
Product model:
Product purchase date
Seal of authorized distributor or
establishment where Product was
purchased:
Note: In other countries, consult the local
guarantee laws and regulations and your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC). To find the
CRC approval letter for the phone, visit http://www.siust.gov.co/siic/
publico/terminal-homologada.
This phone works with 4G LTE technology and is enabled to operate
on the band 4 - AWS and band 7 - 2,600 MH, for more information
visit www.motorola.com/support.
Compatible energy efficient power supplies. Motorola products are
designed to work with a range of compatible power supplies. You
can find a list on the product-specific EU Declaration of Conformity
(DoC) at www.motorola.com/RED. To find energy efficiency
information for your power supply, go to www.motorola.com/eu-erp.
Service & Repairs. If you have questions or need assistance, we’re
here to help. Go to www.motorola.com/support, where you can
select from a number of customer care options.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO,
and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. All other product
or service names are the property of their respective owners.
© 2020 Motorola Mobility LLC. All rights reserved.
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
To view the SAR and/or PD values for your phone, visit
www.motorola.com/sar.
This product meets the applicable national or
international RF exposure guidance (SAR guideline)
when used normally against your head or, when worn or carried, at
a distance of 5 mm from the body. To meet RF exposure guidelines
during body-worn operation, the device should be positioned at
least this distance away from the body. The SAR guideline includes
a considerable safety margin designed to assure the safety of all
persons, regardless of age and health.
To view additional information, visit www.motorola.com/rfhealth.
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Warranty Card
No.: ______________________________________________
Customer Name: ___________________________________
Address: __________________________________________
Email: ____________________________________________
Phone: ___________________________________________
Model: ____________________________________________
IMEI Number 1: _____________________________________
IMEI Number 2: _____________________________________
Serial Number: _____________________________________
Part Number: ______________________________________
Dealer Name: ______________________________________
Date of Purchase: __________________________________
Official distributor: _________________________________
Dealer’s Stamp:
Dealer’s Signature: __________________________________
Customer’s Signature: ________________________________
Part A for seller
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Warranty Card
No.: ______________________________________________
Customer Name: ___________________________________
Address: __________________________________________
Email: ____________________________________________
Phone: ___________________________________________
Model: ____________________________________________
IMEI Number 1: _____________________________________
IMEI Number 2: _____________________________________
Serial Number: _____________________________________
Part Number: ______________________________________
Dealer Name: ______________________________________
Date of Purchase: __________________________________
Official distributor: _________________________________
Dealer’s Stamp:
Dealer’s Signature: __________________________________
Customer’s Signature: ________________________________
Part B for customer
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Warranty Card
Product name ..............……………… Serial number / IMEI ………………….......…
Lenovo (Motorola Mobility LLC) guarantees that every purchased
Lenovo hardware product is free from material and quality defects in
case of normal use of the product during the warranty period.
The warranty period for the purchased product is 24 months from
the original date of purchase stated on the receipt or invoice, unless
otherwise specified by Lenovo. The above mentioned warranty
period also applies to the accessories included in the product.
The warranty rights will be exercised upon presentation of
………………………… and confirmation that the entries in the warranty card
are in conformity with the actual state of affairs.
Depending on the type of fault and the level of support selected,
the customer will be informed about further service procedures. If
the product needs to be delivered to the maintenance service, the
product should be delivered in a company packaging or in a rigid
box with intact flaps, secured inside with a suitable cushioning
material. Each item should be wrapped separately.
Any product defects discovered during the warranty period will be
repaired or replaced free of charge. The time during which defective
products remain in repair is not included in the warranty period. The
maximum permitted repair time is 14 calendar days from the date
the equipment is submitted to repair. The method of defect repair is
determined by the guarantor.
During the warranty period, the guarantor will replace the product
with an analogous one or another model, free from defects, with no
worse technical parameters if:
• the reported defect is not removable, or
• the warranty service cannot be performed within the
aforementioned period.
The Warranty Card should be filled in completely and legibly, signed
by the seller and the buyer, and should not contain any deletions,
corrections, etc.
The warranty does not cover mechanical damage, defects caused by
improper use or use of the product inconsistent with the operating
manual as well as defects caused by random events. Mechanically
damaged parts of the device lose their warranty.
The warranty does not cover the restoration of the customer’s data
or software.
The maintenance service may refuse warranty repair in the event
of an inconsistency of product serial numbers with serial numbers
contained in the Warranty Card, illegible records, change or lack
of product serial number, detecting unauthorized repairs, breach
of warranty seals of the product or its components, or use of the
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product contrary to its intended purpose.
This warranty with respect to consumer goods does not exclude,
limit or suspend the purchaser’s rights under the warranty provisions
for defects in the sold item.
In the case of reporting a defect not covered by the warranty, the
authorized Lenovo service may charge the Claimant with the costs of
diagnostics and logistics.
This warranty is the sole warranty of the Customer in Poland. The
guarantor of the device is:
Lenovo (Motorola Mobility LLC) Branch in Poland, ul. Gottlieba
Daimlera 1, 02-460 Warsaw. Hotline: +48 223 07 360
Date of
Acceptance
for Service
Date of
receipt
Type of fault
Stamp of
the service
facility
Remarks:
Date of sale ……….........………
Stamp and signature of seller
Authorized Lenovo service:
Regenersis (Warsaw) Limited, Janki, ul. Falencka 1B, 05-090 Raszyn
Hotline: +48 22 703 41 00 Open: Monday–Friday 8:30–18:00
www.ctdipolska.pl
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