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1 2 3 4 5 6 | Test Report | February 01 2019 | ||||||
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1 2 3 4 5 6 | Test Report | February 01 2019 | ||||||
1 2 3 4 5 6 | Test Report | February 01 2019 | ||||||
1 2 3 4 5 6 | Test Report | February 01 2019 | ||||||
1 2 3 4 5 6 | Test Report | February 01 2019 | ||||||
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1 2 3 4 5 6 | 9560NGW- UserMan Part 1 20190102 | Users Manual | 3.30 MiB | February 01 2019 |
USERS MANUAL l 1 Users Manual Table of Contents 1: Product Overview ............................................................................6 Package Contents ...............................................................................................................6 Front View ............................................................................................................................7 Left Side View ......................................................................................................................9 Right Side View ...................................................................................................................10 Bottom Side View ...............................................................................................................10 Status Indicators and Lights .............................................................................................11 Labels ..................................................................................................................................13 Identifying Labels .............................................................................................................13 2: Using the Computer and Basic Settings .....................................30 Computer Specifications ..................................................................................................14 Main Features ..................................................................................................................14 Dimensions and Power Specifications .............................................................................16 Using Nexstgo Software ....................................................................................................17 Accessing Nexstgo Software ...........................................................................................17 Overview of Nexstgo Software .........................................................................................17 Operating System Information ..........................................................................................30 Registering Your Computer ...............................................................................................30 Keyboard Overview ............................................................................................................31 Keyboard Basics ..............................................................................................................31 Windows Keys .................................................................................................................31 Multimedia Keys ...............................................................................................................32 Touchpad Overview ............................................................................................................34 Touchpad Basics ..............................................................................................................34 Using the Touchpad Gestures ..........................................................................................34 Power Management ............................................................................................................36 Using AC Power ...............................................................................................................36 Using the Internal Battery ................................................................................................36 Power-Saving Modes .......................................................................................................38 Using Network Connections ..............................................................................................39 Wireless Connections ......................................................................................................39 Using the Airplane Mode ..................................................................................................41 2 l Table of Contents USERS MANUAL Using Audio Features ........................................................................................................42 Configuring Audio Settings ...............................................................................................42 Using the Camera ..............................................................................................................43 Using a Media Card ............................................................................................................44 Inserting a Media Card .....................................................................................................44 3: Accessibility Features ..................................................................50 Removing a Media Card ..................................................................................................44 Configuring the Display Settings ......................................................................................46 Configuring the Advanced Settings ..................................................................................46 Using an External Display .................................................................................................48 Connecting an External Display .......................................................................................48 Selecting a Display Mode ................................................................................................49 Keyboard Shortcuts ...........................................................................................................50 Using the Ease of Access Center .....................................................................................50 Narrator ............................................................................................................................51 Magnifier ..........................................................................................................................51 Color and High Contrast ..................................................................................................51 Closed Captions ...............................................................................................................51 Keyboard ..........................................................................................................................52 Mouse ..............................................................................................................................52 4: Taking Care of Your Computer .....................................................55 Other Options ...................................................................................................................53 Ergonomic Considerations ................................................................................................54 Positioning Your Computer ..............................................................................................54 Posture ............................................................................................................................54 Viewing angle of the display ............................................................................................54 Room lighting ...................................................................................................................54 5: Protecting Your Computer ............................................................57 General Cleaning Guidelines .............................................................................................55 Cleaning Your Computer ...................................................................................................55 Preparation for Cleaning ..................................................................................................56 Cleaning the Sides, Covers, Keyboard, and Touchpad ...................................................56 Cleaning the Display ........................................................................................................56 Accessing the System .......................................................................................................57 Configuring Sign-In Options .............................................................................................57 Setting Up Passwords in Setup Utility ..............................................................................60 l 3 Table of Contents Using Windows BitLocker Drive Encryption .....................................................................61 Trusted Platform Module (TPM) .......................................................................................62 Deleting Data on the Storage Drive .................................................................................63 Using Antivirus Software ..................................................................................................64 Using Firewall Software ...................................................................................................64 Using the Nexstgo System Configuration Utility .............................................................65 Nexstgo System Configuration Utility Navigation .............................................................66 6: Advanced Configuration ...............................................................73 Boot Manager ..................................................................................................................66 Device Manager ...............................................................................................................67 Boot From File .................................................................................................................67 Setup Utility ......................................................................................................................68 Installing and Updating Device Drivers ............................................................................72 Getting the Latest Drivers ................................................................................................72 7: Troubleshooting ............................................................................88 Backup Features .................................................................................................................73 Configuring File Backup ...................................................................................................73 Configuring System Backup .............................................................................................76 Restoring Features .............................................................................................................80 Restoring Personal Files and Folders .............................................................................80 Restoring the System ......................................................................................................81 General Recommendations ...............................................................................................88 Problems and Solutions ....................................................................................................89 Computer Becomes Unresponsive ..................................................................................89 Problems with Wireless Networks ....................................................................................90 Problems with the Keyboard ............................................................................................90 Touchpad is not Functioning ............................................................................................91 Problems with the Screen ................................................................................................91 Problems with Audio ........................................................................................................92 Problems with the Fingerprint Reader .............................................................................92 Problems with the Battery ...............................................................................................92 Problems with the Internal Storage Drive ........................................................................93 Problems with the Software .............................................................................................93 Problems with USB Devices ............................................................................................93 4 l Table of Contents USERS MANUAL IMPORTANT NOTICE ABOUT THE USERS MANUAL This manual contains information that will help you to operate the Nexstgo PRIMUS NX301 computer. It is divided into seven chapters and one appendix:
Product Overview Using the Computer and Basic Settings Accessibility Features Protecting Your Computer Troubleshooting Index l 5 Table of Contents SAFETY AND REGULATORY INFORMATION For safety and regulatory information, please refer to the Quick Start Guide. All trademarks used in this users manual are the property of their respective companies. Taking Care of Your Computer Advanced Configuration 1 Product Overview Package Contents HD graphics. Your computer comes with preinstalled Windows 10 Pro or Windows Home recognition. items are damaged, please contact Nexstgo service center. Please refer to Troubleshooting on page 88. AC adapter Nexstgo PRIMUS NX301 Power cord 6 l Product Overview Thank you for choosing the Nexstgo PRIMUS Series computer. Depending on the purchased model, the computer is equipped with Intel Core i5, or Core i7 processor and Intels integrated Before using the computer, make sure the following items are included in the package. If any operating system. For enhanced security, selected models support fingerprint reading and face Front View USERS MANUAL No. Description Item Use microphones to record sound and voice for applications 1Microphones x2 that support audio recording. For muting/unmuting microphones, please refer to Status Indicators and Lights on page 11. Camera activity LED. Please refer to Status Indicators and 2 Camera LED Lights on page 11. Use camera to capture images, record videos, or hold a video Camera and 3 conference. Please refer to Using the Camera on page 43. Camera shutter To turn camera on/off by sliding the shutter rightward or leftward. Infrared sensors x2Infrared sensors help the camera to overcome illumination 4 changes during face recognition setup process. For power indicator behavior, please refer to Status Indicators 5 Power LED and Lights on page 11. l 7 Product Overview 2 3 8 7 9 1 4 5 6 Power button function:
Press to turn on the computer. While turned on, press to put the computer to sleep. NOTE:
, click Power , and then click Shut down. computer by pressing and holding the Power button for at least three You can customize the Power button behavior. For example, by pressing the Power button, the computer turns off the display if it is in, and many more options. The Power button behavior can be customized in Control Panel > Power Options > Choose what the power buttons do. Fingerprint reader (optional):
cursor with touch-sensitive movement pad. Please refer to Touch-
pad Overview on page 34. Use for stereo sound and audio output for video and music Indicators and Lights on page 11. and graphics. Fingerprint authentication provides an efficient user access by relating your fingerprint with a password. Use the multitouch gestures enabled touchpad as a mouse-like If you cannot find the Control Panel, type control panel (without quotation marks) in search bar. 14 FHD IPS display panel with back lighting for displaying text If your computer becomes unresponsive, you can shut down the As you type, the Control Panel desktop app will appear in the Best playback. For muting/unmuting audio, please refer to Status running on battery power or hibernates if the AC adapter is plugged To turn off the computer, open the Start menu match list. seconds. optional fingerprint Power button (with reader) Touchpad Display panel Product Overview Speakers 6 7 8 9 8 l Left Side View USERS MANUAL No. Icon Item Use this port to plug in the USB type-C AC adapter to USB type-C 3.1 1 power your computer and charge the embedded battery. ports connect your computer to a compatible digital audio device HDMIHDMI port 2 or video monitor, such as television, projector, DVD player, or other supported device. Use this slot to secure your computer to an immovable 3 object with an optional security cable. USB type-A 3.1 portUse this port to charge a USB compatible device in the following scenarios:
Your computer is turned on or in sleep mode. Your computer is turned off or in hibernation mode, but connected to the AC power source. 4 NOTE: By default the USB charger function is always on. If Insert a supported memory card into the card reader for SD card reader 5 data access or storage. Please refer to Using a Media Card on page 44. l 9 Product Overview you need to disable this function, you can do it through the Setup Utility. Please refer to Using the Nexstgo System Configuration Utility on page 65. Use the High-Definition Multimedia Interface (HDMI) port to Security lock slot Description SD 1 3 2 5 4 Right Side View Bottom Side View 1 2 3 No. Icon Item 1 Use this port to connect a headset. 2 Ventilation slots Allow proper ventilation for the computer. WARNING: To prevent the system overheating, do not obstruct the USB type-A 3.1 Use this port to connect any USB compatible devices, such as 3 port 12 3 Item No. Allow proper ventilation for the computer. Ventilation slots 1 WARNING: To prevent the system overheating, do not obstruct the 2 Allow air circulation under the computer and prevent the 3 Rubber feet x2 computer from slipping. 10 l Product Overview Down-firing speakers Use for stereo sound and audio output for video and music playback. USB mouse, USB keyboard, USB storage device, or others. Headset jack ventilation slots. ventilation slots. Description Description Status Indicators and Lights USERS MANUAL on your computer. No. Indicator IconColor Status On The camera is in use. Camera LED 1 White Off The camera is not in use. On Audio is muted. Off Audio is unmuted. Audio mute Orange 2 NOTE: Audio is automatically unmuted also if the Fn lock key is off and you press the volume control keys F2 or F3. On Microphones are muted. Microphone 3 Orange Off Microphones are unmuted. l 11 Product Overview In this section, you will find information on the location and identification of the status indicators mute toggle key Description toggle key 1 2 3 7 4 5 6 Green Green Amber White White White pressing the letter keys on the keyboard. when directly pressing the letter keys on the keyboard. You can type uppercase letters by directly On The automatic uppercase function is off Off The Fn lock is on. The multimedia keys from F1 ~ F12 are disabled and Windows On standard function keys from F1 ~ F12 are enabled. Please refer to Multimedia Keys on page 32. The Fn lock is off. The multimedia keys from F1 ~ F12 are available for use and Windows standard function keys from F1 ~
Off F12 are disabled. Please refer to Multime-
dia Keys on page 32. The computer is connected to the AC On power and charging the battery. The computer is disconnected from the AC power. Off The computer has turned off due to the low battery power. The computer is turned on and the battery power is less than 10%. The computer is connected to the AC On power and the battery is fully charged. The computer is disconnected from the AC Off power. The computer is using the battery power. On The computer is not using the battery Off power. Either turned off or in hibernation mode. BreathingThe indicator is on for 2 seconds and off for 2 seconds in a sequence. The computer is in sleep mode. The computer is turned on and running in On normal mode. BreathingThe indicator is on for 2 seconds and off for 2 seconds in a sequence. The computer is in sleep mode. Off The computer is turned off. Blinking Caps Lock toggle key Fn lock toggle key 4 5 6 Battery status 7 Power 12 l Product Overview Labels USERS MANUAL Identifying Labels The product labels are located on the bottom side of the computer. These labels inform you computer safely. No. 1 Input current information 2 Model number 3 Company logo 4 Regulatory and safety information, Serial number 5 Country of manufacture and company name NOTE: If you need to contact Nexstgo for assistance, the model number and serial number help the technician l 13 Product Overview about the model name, serial number, and safety information you need to know to operate your to identify your computer and provide more rapid service. Description 1 2 3 4 5 Main Features computer. Item Platform Processor Chipset Graphics Panel Technology Memory Storage Webcam Audio External Expansion Input / Output 14 l Product Overview Wireless Networking Computer Specifications In this section, you will find the main features and operational requirements regarding the Description Intel Whiskey Lake Core i5, i7 (15W WHL-U CPU); vPro / non-vPro Integrated SoC Chipset Internal Graphics:
Intel UHD Graphics 620 Microphone 14 FHD IPS (1920x1080), 72% NTSC, eDP1.3 with PSR 8 GB 2400 MHz DDR4 (1GB *8) 16 GB 2400 MHz DDR4 (2GB *8) Solid State Drive (SSD):
256GB Solid State Drive 512GB Solid State Drive co-layout M.2 SATA & M.2 PCIe Hello) (IR / RGB) Digital Mic x2 Enable Noise Cancellation Dolby Audio Atmos DAX3 Integrated Wireless:
11ac+BT, Dual Band Wireless-AC, 2x2, M.2 card 11ac+BT, Dual Band Wireless-AC, 2x2, M.2 card UHS-II, support SD/SDHC/SDXC 1x USB type A 3.1 (USB 3.1 gen2) 1x USB type A 3.1 (USB 3.1 gen2; support charging) 2x USB type C 3.1 (USB 3.1 gen2; support DP, PD, Thunderbolt) HDMI v1.4 supporting: up to 38402160p @ 30 Hz Headphone-out and Mic-in (combo) Micro-SD Card Reader 16:9 Wide View Anti-Glare LED-backlit with Camera and Four Speakers (two top-firing, two down-firing) Micro SD Memory Card Reader:
Web camera FHD 1080p resolution, fixed focus (Windows USERS MANUAL Keyboard /
Keyboard:
Touchpad Spill Resistant (detail requirement refer to validation spec) Touchpad:
Multitouch Gestures Enabled Support Win10 Precision Touchpad (PTP) Power Requirements Battery:
Lithium Ion Polymer Battery (50Whr) Lithium Ion Polymer Battery (46Whr) Support Battery Fast Charge AC Adapter:
65W USB Type-C AC Adapter (with Nexstgo logo) Mechanical RequirementsChassis Buttons:
1x Power Button + LED (White Color) 1x Keyboard Mute indicator (Amber Color) 1x Keyboard Mic indicator (Amber Color) 1x Keyboard Fn indicator (Green Color) 1x WebCam Indicator (White Color) 1x Battery Indicator (White/Amber Color) 1x Power on Indicator (White Color) Security Trust Technology Trusted Platform Module (TPM) 2.0 (Hard-
ware solution) Camera Shutter
(Optional) Fingerprint Reader (Integrated with Power Button) Operating System Windows 10 Pro 64 Windows 10 Home 64 Warranty 3 Years Full support for shipping into countries listed in the country list tab WEEE compliant (Waste Electric and Electronic Equipment) HDMI v1.4 compliant l 15 Product Overview LED Indicators:
1x Keyboard Caps Lock Indicator (Green Color) Island Style Backlit Keyboard Chassis Lock Slot support Touchpad w/ Clickpad Certifications Front dimensions:
324 (W) x 217.9 (D) x 15.9 (H) mm 13.2 (W) x 8.6 (D) x 0.6 (H) inches Rear dimensions:
324 (W) x 217.9 (D) x 17 (H) mm 13.2 (W) x 8.6 (D) x 0.67 (H) inches 1.25Kg Description Dimensions and Power Specifications Item Size
(Width (W) x Depth (D) x Height) (H) Weight 16 l Product Overview Using Nexstgo Software USERS MANUAL Accessing Nexstgo Software computer, manage the power consumption of the system, and update software easily. To access the Nexstgo software and tutorials on your computer, do the following:
2 Do any of the following:
Click on the Nexstgo folder to access Nexstgo Backup and Recovery app, Nexstgo POWER MANAGER app, Nexstgo SESSION REVIVER app or Nexstgo SOFTWARE UpDATER app. Read tutorials on Nexstgo software located below the Nexstgo folder. Nexstgo apps Overview of Nexstgo Software Nexstgo tutorials l 17 Product Overview Your computer is equipped with Nexstgo software that helps you to backup and recover the 1 Open the Start menu and find the Nexstgo group in the apps list. In this section, you will find an overview of Nexstgo apps. Nexstgo Backup and Recovery With the Backup and Recovery app, you can backup and restore system and personal files when using Nexstgo computer. The Backup and Recovery app interface is divided into 4 tabs, such as System Backup, File Backup, System Recovery, and File Recovery. System Backup: Enables you to configure system restore point and create a recovery drive that you can use to reinstall Windows operating system in case of a system failure. File Backup: Enables you to backup personal files manually or automatically. 18 l Product Overview USERS MANUAL System Recovery: You can choose between the following options:
Reset this PC: Reinstalls the operating system but keeps your personal files and settings or reinstalls the operating system by removing everything from the computer. System Restore: Troubleshoots the system by fixing problems that might make your system running slowly or stop responding. This procedure does not affect your personal data stored in the computer. System Image Recovery: Recovers the system from an image file that has been created in File Recovery: Recovers a file or folder that has been backed up previously. If the file or folder has many versions, you are able to see all versions and choose which one to restore. l 19 Product Overview system backup section. Nexstgo Power Manager With the Nexstgo Power Manager app, you can manage the power usage of the system. The Power Manager app interface is divided into 2 tabs, such as Peak Shift (selected models only) and Battery Maintenance. Peak Shift (selected models only): Helps to save energy consumption by charging the battery a) Click the Peak Shift ON/OFF toggle button to ON to enable the function. then check the Stop Peak Shift when battery is below: option first and then set the lowest battery capacity level on the control bar. Battery Maintenance: Provides customized battery charging threshold to protect and prolong battery life. To set up the battery maintenance plan, do the following:
toggle button to ON to enable the function. a) Click the battery maintenance ON/OFF b) Set the battery level on the slider bar below Start charging when battery capacity below:
to set the beginning of charging. c) Set the battery level on the slider bar below Start charging when battery capacity reach:
to set the end of charging. toggle button to ON if you wish the system to d) Click the Extended Battery Life ON/OFF reduce heavy loading process to effectively extend the battery life. 20 l Product Overview at off-peak hour when the power demand is low and switching to the system battery when the demand peaks. To start using the Peak Shift function, do the following:
b) Set the schedule for the Peak Shift by setting the time period, selecting week-days and c) If you want to disable the Peak Shift when the battery capacity drops below a certain level, time period when you want to enable the Peak Shift. USERS MANUAL Nexstgo Session Reviver 1 How to create/rename/remove a session:
With the Nexstgo Session Reviver app, you can quickly create session and revive to the saving point on demand. to create and edit for the 2) Session Reviver will create a new session and popup window on the top for you to input session name, then click on SAVE. Product Overview l 21 1) When this is your first time using this app, you have to click first session. 3) Click on EDIT to enter edit mode. 22 l Product Overview USERS MANUAL to add to the Product Overview l 23 will do the trick. 4) In edit mode, you can find Win32/UWP application you want, and click session. If you wish to remove added apps from your session, click 5) Click on SAVE to keep the setup. of the session. corner of the session. 6) If you wish to rename existed session, simply click pencil image on the bottom right corner 7) If you wish to delete existed session, simply click recycle bin image on the bottom right 2) There is a checkbox for each program, Session Reviver will only revive checked 2 How to revive a session:
1) Select an existed session. programs. 24 l3) Click on REVIVE, and you will see a confirmation dialog as below:
We recommend you save data before reviving a session. Click on OK will revive your session. Product Overview 3 How to launch Session Reviver on system startup:
1) Launch Session Reviver app, and click Settings icon. 2) Setting window will pop out. system tray at Startup. When the checkbox is checked, Session Reviver will be launched and minimized to the USERS MANUAL l 25 Product Overview Nexstgo Software Updater With the Software Updater app, you can scan and update the system and review outdated/
missing/incorrect drivers and apps of the system. NOTE: To download the updated drivers and apps, make sure your computer is connected to the Internet. SCAN: Click on SCAN to start scanning for updated software. When the download is complete, you will see a list of drivers and apps that have an updated version. Select the updates you want to apply and then click INSTALL. 26 l Product Overview USERS MANUAL HISTORY: Click on HISTORY to review the update history. icon on the top right corner of the Software Updater to set SETTINGS: Click on SETTINGS the download path for updated drivers and apps. l 27 Product Overview quick access. Nexstgo Software Application Group 1 Launches Software Application Group by using the following two methods:
With the Software Application Group app, you can add shortcuts of frequently used apps for F12 1) When Fn is disabled, trigger the application by a single hotkey:
2) When Fn is enabled, trigger the application by a combination of two hotkeys: Fn +
F12 2 Add the application that you usually use:
1) Click on Edit to enter the Edit mode, select Win32/UWP you would like to add to the
. 28 l Product Overview group, and simply click USERS MANUAL 2) Click on SAVE to keep the setup. 3 Remove the application:
1) Click on Edit to enter the Edit mode, select Win32/UWP you would like to remove from the
. 2) Click on SAVE to keep the setup. l 29 Product Overview group, and simply click 2 features of your computer.Using the Computer and Basic Settings Operating System Information Registering Your Computer Windows 10 provides you with detailed information about using the operating system so that you can get the most of your computer. To access the Windows help information system, do any of the following:
the Search bar. Then type your question to search. Press the F1 function key to open the Windows 10 online help center. NOTE: Make sure your computer is connected to the Wi-Fi. Open the Start menu and click on the Get Help app in the app list. Then type your question We recommend you to register your computer. For registration, please visit our website at www.nexstgo.com for more details. 30 l Using the Computer and Basic Settings In this chapter, you can find information on the Windows 10 operating system and on various Tap anywhere on the touchpad with three fingers or click on the icon on the taskbar to open to the search field, and click . Keyboard Overview USERS MANUAL Keyboard Basics 3 Windows Keys 2 1 No. Key Icon Press to open or close the Start Menu. 1 Windows Please refer to Windows Keys on page 31. 2 Fn to Multimedia Keys on page 32. Caps 3 alphabetic characters are typed in uppercase. together with the Key Combination Opens or closes the Start menu. Opens the Run dialog box.
+ r Minimizes all open windows.
+ m Opens Windows Explorer.
+ e l 31 Using the Computer and Basic Settings To use the Windows key combinations, you need to press the Windows key special key to perform the desired operation. The table below shows you the different functions that the Windows key combinations can do:
Your computer has various special keys, such as Windows keys, multimedia keys, and more that help you to work more smoothly and effectively. In this section, you can find information on those keys. Press to toggle the Fn lock key on or off to switch between multimedia keys and default Windows function keys. Please refer When used with other keys, it provides a number of functions. Press to toggle the Caps Lock key on or off. When on, all Description Description Lock Opens Feedback Hub. Switches between keyboard languages. Shows the Desktop. Locks the computer. To access the computer, you need to re-enter the password on the lock screen.
+ d
+ l Cycles through apps on the toolbar.
+ Tab Opens Ease of Access Center.
+ u
+ f Multimedia Keys
+ Spacebar Opens Search bar.
+ q Opens Windows Settings page.
+ i Opens Action Center.
+ a Starts speech recognition.
+ h Starts searching for nearby wireless displays and audio devices. Opens Emojis page.
+ ;
+ x Icon Function status, please refer to Status Indicators and Lights on page 11. Audio mute NOTE: Audio is automatically unmuted if you press the volume control Decreases audio volume. Volume down Increases audio volume. Volume up indicator status, please refer to Status Indicators and Lights on Microphone mute page 12. Decreases display brightness. Brightness down Increases display brightness. Brightness up Display orientation toggle 32 l Using the Computer and Basic Settings Toggle key that changes the display orientation 180 with each keypress. Your computer supports multimedia keys that function depending on the Fn lock key status. The table below describes the available multimedia keys. Toggle key that mutes or unmutes audio. For keys indicator Toggle key that mutes or unmutes microphone. For keys Opens the Start menu with the right-click. keys (F2) or (F3). Description
+ k USERS MANUAL Manages external displays. You can choose between the External display control Second screen only. Airplane mode off in a sequence. NOTE: The keyboard backlight function is an optional feature. Opens the Nexstgo Software Application Group app where you Nexstgo Software Application Group Nexstgo Software Application Group on page 28. NOTE: The Fn lock key function can be modified in the System Configuration Utility > Setup Utility l 33 Using the Computer and Basic Settings
> Advanced > Device Configuration > Fn Activate Function Key Default. following configurations: PC screen only, Duplicate, Extend, and Toggle key that turns the keyboard backlight on, brighter on, or can add shortcuts of apps for quick access. Please refer to Toggle key that enables or disables the touchpad. Toggle key that turns the Airplane mode on or off. Keyboard backlight Touchpad lock Touchpad Overview Touchpad Basics 1 2 3 No. Item 1 Touchpad left mouse button. For more advanced gestures, please refer to Using the Touchpad Gestures on page 34. Left touchpad buttonPress this area to select objects and execute function. It is 2 equivalent to the left button on a traditional computer mouse. Right touchpad buttonPress this area to open contextual menus. It is equivalent to the 3 right button on a traditional computer mouse. Your computer supports Windows Precision Touchpad and all the related features. The table below summarizes the default functions that can be performed using your touchpad. You can customize the default gestures in the touchpad settings menu (Start menu
> Settings
>
Devices > Touchpad). 34 l Using the Computer and Basic Settings You can use the touchpad to perform the same point and click actions as you would use a traditional mouse. In addition, Windows 10 Precision Touchpad adds features, such as multi-finger gestures that help you to operate the computer even more efficiently. Move your finger across the touchpad to move the cursor on the screen. Tapping on the touchpad is the same as clicking on the Using the Touchpad Gestures Description Action USERS MANUAL Function an item or twice to open an item. Press this area to open contextual menus. It is equivalent to Moves cursor the right button on a traditional computer mouse. Tap twice and then slide anywhere on the touchpad with one Multi select display a shortcut menu. or left and right to scroll while using apps that support vertical Scrolls and pans and/or horizontal scrollbars. For example, a web browser. Zooms in to zoom in. Zooms out zoom out. Activates Search bar Tap once anywhere on the touchpad with three fingers to activate search bar. open windows. Opens Action Center Tap once anywhere on the touchpad with four fingers to open the Action Center. l 35 Using the Computer and Basic Settings Opens the task view Put three fingers on the touchpad and move up to view all Put three fingers on the touchpad and move down to show the desktop. Put two fingers on the touchpad and move them up and down Put two fingers on the touchpad and move them farther apart Tap once anywhere on the touchpad with one finger to select Put two fingers on the touchpad and pinch them together to Tap once anywhere on the touchpad with two fingers to finger to make a multi selection. Left-clicks or Double-clicks Shows the desktop Description Right-clicks 1-finger actions:
2-finger actions:
3-finger actions:
4-finger actions:
Power Management optimal balance between performance and power consumption. Connecting the AC Power Adapter When your computer is up and running, it consumes power from the AC power adapter or from the internal battery. While the AC power adapter is plugged in to the computer and to the electrical outlet simultaneously, the battery starts charging automatically until the AC power adapter is removed or the battery reaches a 100% of its power capacity. For battery charging purposes, your computer comes with an AC power adapter and power cord. The AC power adapter converts the AC power for computer use and the power cord supplies the electrical power for the AC power 1 Connect the power cord to the AC power adapter. adapter. 2 Connect the AC power adapter to the USB Type-C port on the computer. 3 Connect the power cord to an electrical outlet. WARNING: To prevent electrical shock and personal injuries, use only the supplied AC power adapter and power To start charging the battery, do the following:
cord.NOTE: Recommendations on using the AC power adapter and power cord:
components inside your computer consume power at different rates. The more you use the most power-consuming components, the faster the battery runs out of power. For information on saving battery power, we recommend to use the Nexstgo Power Manager app. Please refer to Nexstgo Power Manager on page 20 and Power-Saving Modes on page 38. 36 l Using the Computer and Basic Settings Using the Internal Battery When you are working with your computer away from the reach of the electrical outlets, your computer depends on battery power to keep the system up and running. Different hardware When the AC power adapter is not in use, make sure to disconnect it from the electrical outlet. Avoid bending the power cord and AC power adapter cable excessively. In this section, you will find information on how to use battery power and AC power to achieve the Using AC Power USERS MANUAL Monitoring the Battery Status battery power. The percentage displays the remaining battery power and how long you can use your computer until you need to charge the battery again. In the following example, the battery is fully charged:
Charging the Battery actual battery life depends on many different factors. Some of them are listed as follows:
The apps that you are using. Some apps consume more battery power if they require to access the storage drive frequently than others. Computer settings, such as brightness. Maximum brightness consumes more battery power than reduced brightness. When you see that the remaining battery power is too low, start charging the battery. If an electrical outlet is available, follow the steps in Connecting the AC Power Adapter on page 28. The charging time varies depending on the remaining battery power, environmental conditions, and whether you are going to use the computer during charging or not. To monitor the battery Managing the Battery Power NOTE: Recommendations for charging the battery:
Use the Nexstgo Power Manager app or Windows 10 based power-saving features and modes 1 Type control panel (without quotation marks) in search bar. 2 Click on the Control Panel in the Best match list. 3 Switch the view to Large icons or Small icons. To achieve the optimal balance between the performance and power saving, we encourage you 4 Click on the Power Options and then follow the onscreen instructions to customize the power to use the Nexstgo Power Manager app (please refer to Nexstgo Power Manager on page 20) or adjust the computer power plan using Windows utilities. To adjust the power plan using Windows utilities, do the following:
To start charging the battery, do the following:
plan. l 37 Using the Computer and Basic Settings charging progress, you may check the battery power status any time through the battery-status icon in the Windows notification area. Use the battery until the battery power is depleted. Before using the battery, make sure to charge the battery fully. With a full battery, the approximate working time of the computer can be up to 12 hours but the Availability of services. If you are using a wireless network with a poor signal, constantly Move the cursor to the battery-status icon in the Windows notification area to check the remaining reconnecting to that network consumes more battery power. to optimize the power consumption. Power-Saving Modes There are different power-saving modes available in Windows 10 for you to choose from. The following is a brief introduction of each mode. Sleep mode:
seconds. Sleep.NOTE: When the computer wakes up from the sleep mode, you are directed to the lock screen and are Start menu
, click Settings
> Accounts > Sign-in options, and set the Require sign-in parameter to Never. Power, and then click To put your computer to sleep, open the Start menu Hibernation mode:
The advantage of the hibernation mode is that you can turn off your computer without the to the storage drive, and then the computer turns off. To put your computer to hibernation mode, set When I press the power button: to Hibernate in Power Options menu. Please refer to the note in Power button on page 8. function, then the computer consumes some amount of power. Wireless function off:
off to reduce power consumption. 38 l Using the Computer and Basic Settings If you put your computer into hibernation mode with the feature wake-up function disabled
(default), then the computer does not consume any power. If you have enabled the wake-up During sleep mode the computer saves your work to the memory while the storage drive and the display are turned off. When your computer wakes up, your work is restored in a few need to save any files or exit any apps that are running. When the computer enters the hibernation mode, all the information concerning the open files, folders, and apps are saved If you are not using the wireless features, either wireless network or Bluetooth, then turn them prompted to enter a login password. If you want to remove the password requirement, open the
, click Using Network Connections USERS MANUAL Wireless Connections Using the Wireless-LAN Connection of using cables. 1 Click on the Internet access icon in the Windows notification area to open the wireless network 2 Click on the Wi-Fi tab to turn on the WLAN function. When turned on, the tab becomes blue 3 Select the network and double-click on it to perform the connection. Then wait until the wireless connections and monitor connection status. To establish WLAN connection, do the following:
connection page. color. connection is established. NOTE: If the wireless network you want to connect to is secured, you are prompted to enter a password. Your computer is able to connect automatically to the available and remembered WLAN when your location changes. NOTE: Recommendations for WLAN:
l 39 Keep the lid of your computer opened slightly over 90.Using the Computer and Basic Settings A wireless local area network (WLAN) covers relatively limited geographic area, such as home or an office building. All devices that support the standard protocol 802.11 are usually compatible to connect to such type of network. Your computer is equipped with an internal wireless network card that helps you to establish Wireless networking is a method by which the data is transferred using radio waves only instead In this section, you will find information on connecting your computer to the wireless network. To ensure the best wireless signal, make sure there are not any obstacles between your computer and the WLAN access point. keyboard, and more. Creating a Bluetooth Connection 1 Click on Bluetooth enables you to connect devices that are within a short distance from each other. Usually Bluetooth is used in the following situations:
Connecting peripheral devices to a computer, such as Bluetooth printers, Bluetooth mouse/
2 Make sure the Bluetooth function is set to On and the device you want to connect to is located Exchanging data between portable devices and a personal computer. Remotely communicating with Bluetooth-capable devices, such as cellphones. 3 Click on the To set up Bluetooth connection between your computer and another Bluetooth device, do the 4 Click on the device category you want to connect to, for example Bluetooth.Your computer following:
Show hidden icons in the Windows notification area and then click on Bluetooth 5 When the device is found, click on the device to initiate pairing. Devices > Add a Bluetooth Device. 6 Verify the pairing code on both devices and confirm the pairing. Bluetooth & other devices page opens. nearby your computer. icon. Add a device page opens. starts searching for compatible devices. Nexstgo PRIMUS NX301 Bluetooth device The Bluetooth connection is established and you can start exchanging information between your computer and the connected device. 40 l Using the Computer and Basic Settings USERS MANUAL Using the Airplane Mode When you are in an airplane or in an area where using the mobile data is not allowed, you can turn on airplane mode. When the airplane mode is turned on, all your wireless connections are disabled automatically. While in airplane mode, you can use other features of your computer, such as playing music, watching downloaded videos, or other apps. To turn on the airplane mode, press the
(F9) multimedia key on the keyboard. Press the
(F9) WARNING: To avoid health hazards, turn off all wireless connections on your device in health care facilities l 41 Using the Computer and Basic Settings when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. multimedia key again to turn off the airplane mode. Using Audio Features Your computer has the following audio features:
Audio connector, 3.5 mm (0.14 inch) in diameter, audio input/output function Built-in microphones Your computer is also compatible with the following multimedia audio features:
1 Type control panel (without quotation marks) in search bar. 2 Click on the Control Panel in the Best match list. Recording from different sound sources 3 Switch the view to Large icons or Small icons. 4 Click on the Sound icon. The Sound app opens. 5 Click on any of the following tab:
Speakers: Adjust the main volume, set the default format, and more. Microphone Array: Adjust the recording volume, configure the microphone effects, set the default format, and more. 42 l Using the Computer and Basic Settings Configuring Audio Settings To mute/ unmute volume, adjust volume level, or mute/ unmute microphone, use the keyboard multimedia keys. Please refer to Multimedia Keys on page 25. To configure advanced audio settings, do the following:
High Definition (HD) Audio Playback of MIDI and MP3 audio files Recording and playback of PCM and WAV files Four speakers Using the Camera USERS MANUAL 1 Open the Start menu Your computer has a built-in camera that enables you to capture images and record videos. You can also use the integrated camera with other apps that enable you to hold video conferences, and more. To start using the camera, do the following:
displayed on the screen. 2 Use the onscreen controls to capture images, record videos, and configure settings. Shutter: Click on the to capture an image. to start recording a video. NOTE: While recording a video, do any of the following:
Photo timer: Toggle button that sets the countdown timer to 2 seconds, 5 seconds, 10 seconds time period, or to off when capturing images. Exposure compensation: Adjusts the exposure manually by making the images brighter Settings: Configures the camera button behavior, selects the aspect ratio, framing grid, and reduction, and more. l 43 Using the Computer and Basic Settings time lapse when capturing images, or configures the video recording parameters, flicker to pause recording and then click on the to stop recording. and click on the Camera app. The image from the camera lens will be to switch to the Video mode and click on the to switch to the Photo mode or click on the Click on the Click on the to resume recording. Click on the or darker. Previously captured image Photo timer/ Exposure Maximize/ restore Minimize window Camera settings Shutter (photo) Shutter (video) compensation Close window window Using a Media Card Inserting a Media Card Your computer is equipped with a card reader slot and supports the following media cards:
Secure Digital (SD) card Secure Digital eXtended-Capacity (SDXC) card Secure Digital High-Capacity (SDHC) card 1 Locate the card reader slot on the left side of your computer. 2 Insert the media card into the slot with the gold contacts facing down, as shown below. WARNING: To prevent electrical shock, before you start inserting a media card to the card reader, touch a To insert a media card, do the following:
3 Then, gently push the media card into the slot. Removing a Media Card NOTE: The media card is sold separately. To remove the media card, do the following:
1 Click on IMPORTANT:
Safely Remove Hardware and Eject Media in the Windows notification area. 44 l Using the Computer and Basic Settings grounded metal object to reduce any static electricity from your body. Static electricity could damage the card. To avoid the data on the media card becoming corrupted or lost, stop the media card first before removing it To avoid the data on the media card becoming damaged during the data transfer from or to the media card, do not put the computer to sleep or into hibernation mode until the data transfer is complete. Avoid removing the media card while the computer is in sleep or hibernation mode. from the card reader slot. USERS MANUAL 2 Click on the media card to remove it safely. You will shortly see a Safe to Remove Hardware message on the screen. 3 Remove the media card from the card reader slot. Using the Computer and Basic Settings l 45 Configuring the Display Settings There are different options to configure the display settings and personalize your computer. The basic setting, such as brightness, can be increased or decreased using the keyboard multimedia keys. Please refer to Multimedia Keys on page 32. To configure more display settings, do the following:
1 Right-click on an empty space on the desktop and then click on the Display Settings. The 2 Adjust the display brightness, set the night light on or off, change the size of text, apps, and 1 Right-click on an empty space on the desktop and then click on Personalize. The settings 2 Set a desktop background, personalize the Start menu, taskbar, action center, and title bars, settings page opens. other items, set the resolution, and display orientation. To personalize your computer, do the following:
page opens. 1 Right-click on an empty space on the desktop and then click on the Intel Graphics Settings. 2 Click on the Display item. If you wish to configure more advanced display settings, you can do it using the Intel HD Graphics Control Panel app. To access the Intel HD Graphics Control Panel app, do the following:
Intel HD Graphics Control Panel page opens. 46 l Using the Computer and Basic Settings Configuring the Advanced Settings customize the lock screen background, apply a theme, and many more. USERS MANUAL 3 Modify any of the following items:
NOTE: The default display is always the built-in display. If you have connected an external display to your General Settings: Display resolution, refresh rate, or scaling. Color Settings: Brightness, contrast, hue, and saturation for red, green, and blue individually or by all colors together. Multiple Displays: To modify the external display settings, connect the external display Custom Resolutions: Width, height, refresh rate, or underscan percentage. IMPORTANT:
l 47 Using the Computer and Basic Settings Altering resolution may:
Reduce system stability and useful life of the system and chipset. Cause the chipset and other system components to fail. Reduce system performance. Cause additional heat or other damage. Affect system data integrity. computer and wish to modify its display settings, select the correct display first in the Select Display menu. first. Please refer to Connecting an External Display on page 48. In this section, you will find information on how to connect an external display to your computer, Using an External Display that helps you to expand workspace, projector for displaying a presentation, or TV for watching movies or other multimedia files on a large screen. Your computer supports the following maximum Connecting an External Display select a display mode, and change display settings. You can use as an external display a monitor video resolutions:
4096 x 2304 pixels / 60 Hz, with an external display connected to the USB-C connector. 4096 x 2160 pixels / 24 Hz or 3840 x 2160 pixels / 30 Hz, with an external display connected to the HDMI connector. Connecting a Wired External Display You can connect either a wired display or a wireless display. The wired display can be connected to the HDMI connector or to the USB type-C connector by an appropriate cable. The wireless display can be connected using Miracast function. 1 Connect one end of the HDMI or USB type-C cable to the external display and the other end NOTE: To configure the advanced display settings of the external display, please refer to Configuring the 2 Connect the external display to an electrical outlet and power it on. If your computer cannot To connect a wired display, do the following:
Connecting a Wireless External Display NOTE: For wired connection, make sure to use a video interface cable with a ferrite core. click on the Display Settings > Multiple displays > Detect. NOTE: Before connecting a wireless external display, make sure both your computer and the external display Do any of the following:
Open the Start menu and click on the Settings device
> Wireless display or dock. icon in Windows notification area. Then click Connect. Click on the Action center 48 l Using the Computer and Basic Settings detect the external display automatically, right-click on an empty space on the desktop, then to your computers video port, such as HDMI port or USB type-C port respectively.
> Devices > Add Bluetooth or other Advanced Settings on page 46. support Miracast function. USERS MANUAL Connecting an External Display
(F8). The following is a brief description of all the four display modes:
PC screen only: Only your computers display is used, the external display is disabled. Duplicate: The external display mirrors your computers video output. Extend: The desktop of your computer is extended across the external display, allowing you two displays. Second screen only: Your computers display is disabled and only the external display is used. l 49 Using the Computer and Basic Settings You can choose your preferred display mode when working with an external display. The options include displaying your desktop and apps on the computer display, the external display, or both simultaneously. To select a display mode, press the keyboard multimedia key to have a desktop that spans across both displays. You can drag and move items between the 3 Accessibility Features Keyboard Shortcuts Using the Ease of Access Center vision, or mobility limitations. Key Combination Opens Ease of Access Center.
+ u Right Shift for 8 seconds Enables or disables the Filter Keys. Shift for 5 times Left Alt + left Shift + PrtScEnables or disables High Contrast. For additional information on accessibility features, please refer to https://www.microsoft.com/en-us/accessibility/windows.
+ u keys simultaneously. needs. To open the Ease of Access Center, press the 50 l Accessibility Features The table below includes keyboard shortcuts that can help to make computer easier to use:
Enables or disables the Sticky Keys. In this chapter, you can find information on different accessibility features for users with hearing, With the Ease of Access Center, you can make your computer more accessible based on your Description USERS MANUAL Narrator Enable this feature if you wish the narrator to read all the elements on the screen, such as text Narrator: Enable or disable the narrator feature. Voice: Select the voice, set the speed, pitch, and intonational pauses for the narrator. Sound you hear: Enable or disable reading hints for controls and buttons and set the amount of contextual reading for control and buttons. You can also set the order of contextual reading for controls and buttons, and more. Cursor and keys: Enable or disable highlighting the cursor and have insertion point follow Braille: Before using this feature, you need to download the third party software that is required Color filters and High contrast to communicate with your braille display. Follow the onscreen instructions to download the necessary software. Magnifier: Enable or disable the magnifier feature and set the magnification zoom level. Magnifier options: Set the zoom level increments, decide when to start magnifier feature, Closed captions invert colors, enable or disable bitmap smoothing, and collapse to magnifying glass icon. Magnifier mode: Set the magnifier mode and tracking options. Keyboard shortcuts: Review the keyboard shortcuts. Color filters: Apply color filters and select a filter. High contrast: Select the high contrast theme that you like the most and click on the Apply button to save the settings. This feature helps you to customize how the closed captions appear in Windows and in some Font: Select the caption color, caption transparency, caption style, caption size, and caption effect. The result is visible in Preview pane. Background and window: Select the background color, background transparency, window color, and window transparency. l 51 Accessibility Features Magnifier This feature helps you to make part or all of your screen bigger, so you can see things better. You can configure the following settings:
This feature helps you to apply color filters so you can see things on the screen more clearly. You can configure the following settings:
narrator. You can also configure activating keys on touch keyboard when you lift your finger off the keyboard. Windows apps. You can configure the following settings:
and buttons. You can configure the following settings:
This feature helps you to configure the keyboard settings:
Keyboard Mouse On-Screen Keyboard: Enable or disable the on-screen keyboard. Sticky Keys: Enable or disable pressing one key at a time for keyboard shortcuts. Toggle Keys: Enable or disable to hear a tone when you press the Caps Lock, Num Lock (not Filter Keys: Enable or disable ignoring or slowing down brief or repeated keystrokes and Other Settings: Enable or disable shortcut underlines, displaying a warning message when shortcut. Pointer size: Select the pointer size. Pointer color: Select the pointer color. Mouse keys: Enable or disable using numeric keypad to move mouse around the screen, and more. 52 l Accessibility Features turning a setting on with a shortcut, making a sound when turning a setting on or off with a This feature helps you to configure the mouse settings:
supported in this model), and Scroll Lock keys. adjusting keyboard repeat rates. USERS MANUAL Other Options use:
Visual options: Enable or disable playing animations in Windows and showing Windows Audio options: Enable or disable mono audio. NOTE: You can find some additional Ease of Access features in Control Panel. To open the Control Panel, do the b) Click on the Ease of Access Center tab. l 53 Accessibility Features background. You can also set the length when the notifications are displayed on the screen, adjust the cursor thickness, and customize visual notifications for sound. following:
a) Type control panel (without quotation marks) in search bar. The Control Panel page opens. Here is a list of additional options that you can configure to help you to make computer easier to Ergonomic Considerations the following ergonomic considerations to both stationary and portable environments, use healthy Positioning Your Computer Posture Viewing angle of the display Place your computer directly in front of you. Keep your forearms horizontal and wrists in a neutral, comfortable position. Allow your upper arms hang naturally at your sides. strain to the tendons and muscles. Room lighting To reduce eye strain, please adjust the monitor tilt angle. We recommend you to adjust also the brightness settings of the display. 54 l Accessibility Features A poor posture can easily cause or increase the risk of back pain and over time damage spinal structures. Therefore sit in a chair that has a good back support. If needed, adjust the level of the chair so that your feet are flat on the floor. Try to sit in a relaxed, upright posture and avoid leaning far backwards. When working indoors, choose a location where windows and lights do not create glare and reflection on the display. If needed, purchase accessories that help to reduce glare. Good lighting adds to your comfort and work effectiveness. We recommend you to take breaks and stretch your body during a working session to avoid You will be using your computer as a portable device in different environments. Take account of work habits to maximize your performance and comfort when using the computer.
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4Cleaning Your Computer Taking Care of Your Computer USERS MANUAL General Cleaning Guidelines We recommend to follow this list of suggestions when cleaning your computer or its peripherals. to use a cleaning liquid, spray the liquid onto a cloth instead. elsewhere, use a portable battery powered vacuum or try compressed air with a straw extension to clean it up. Be extra cautious when using any cleaning solvents; some people may develop an allergic reaction towards the chemicals used in cleaning solvents, and some solvents can even damage the case. We recommend using the following cleaning tools:
Solution of water and mild soap. Static-free cloth wipes. CAUTION: To avoid permanent damage to your computer, avoid using strong cleaning solvents. When choosing l 55 Taking Care of Your Computer a cleaning solvent, make sure it does not include the following ingredients: alcohol, acetone, ammonium chloride, methylene chloride, and hydracarbons. Make sure not to spray any cleaning liquid onto the computer components directly. If you need If you notice any dust particles in the gaps between the keyboard keys, inside the ports, or In this chapter, you can find information on how to clean the exterior of your computer. Avoid eating or drinking around the computer. Alcohol-free glass-cleaning fluid. Dry microfiber cleaning cloth. Preparation for Cleaning 1 Turn off your computer. Cleaning the Sides, Covers, Keyboard, and Touchpad 2 Disconnect the AC power. 3 Disconnect all the peripherals. Cleaning the Display Before starting to clean your computer, do the following:
cleaning solution as listed previously. Use additionally a portable battery powered vacuum or compressed air with a straw extension if necessary to remove the dust particles. the display is completely dry before closing the lid. 56 l Taking Care of Your Computer Wipe gently the display using a lint-free cloth moistened in alcohol-free glass cleaner. Make sure Clean the sides, covers, keyboard, and touchpad with a soft microfiber cloth with one of the 5Accessing the System Protecting Your Computer USERS MANUAL access. You can prevent unauthorized access to your computer by using passwords. After you set a sign-in password during the initial computer setup, you are prompted to enter a correct password before proceeding with login process. In addition to the sign-in password, you can authorize yourself also using a face recognition (optional). To prevent access to the storage drive(s), you can set a Encryption, and more. password, PIN, or picture password. An alternative is to use Windows Hello features, such as face recognition (optional). and click on the Settings
>
To set up or modify sign-in credentials, open the Start menu Accounts > Sign-in options. The following page opens:
l 57 Protecting Your Computer Configuring Sign-In Options You can configure how your computer authorizes you. The default sign-in options include In this chapter, you can find information on how to protect your computer from unauthorized storage password in Setup Utility or encrypt the data on the storage drive(s) using BitLocker Drive Creating or Modifying Default Sign-In Credentials 1 Open the Sign-in options menu. Please refer to Configuring Sign-In Options on page 48. 2 Do any of the following:
To create / remove or modify your sign-in password, PIN, or picture password, do the following:
Modify Your Sign-In Password:
a) In Password section, click on the Change button. Change your password page opens. b) Enter your current password and click on the Next button. on the Next button. d) Click on the Finish button to complete modifying your sign-in password. NOTE: The sign-in password cannot be removed. Create or Remove a Sign-In PIN:
a) In PIN section, click on the Add button. You are prompted to enter the current sign-in password. b) Enter your current sign-in password and click on the OK button. You are prompted to c) Enter a new PIN and confirm the new PIN. Check Include letter and symbols if needed and then click on the OK button to complete creating a sign-in PIN. d) To remove the sign-in PIN, click on the Remove button. Then click on the Remove e) Enter your sign-in password and click on the OK button to complete removing your sign-
in PIN. Create or Remove a Sign-In Picture Password:
section, click on the Add button. You are prompted to enter the a) In Picture password current sign-in password. b) Enter your current sign-in password and click on the OK button. c) Click on the Choose picture button to select your favorite picture. Your picture is displayed on the screen. d) Click on the Use this picture button to confirm the picture or click on the Choose new picture button to select another picture and repeat the step. e) Follow the onscreen instructions to set up your gestures. After done, click on the Finish button to complete creating a sign-in picture password. f) To remove the sign-in picture password, click on the Remove button. 58 l Protecting Your Computer c) Enter a new password, confirm the new password, and set a password hint. Then click button again to confirm PIN removal. You are prompted to enter your sign-in password. enter a new PIN and confirm the new PIN. USERS MANUAL About Windows Hello Setting Up Facial Recognition (Optional) Windows Hello enables you to get instant access to your computer using facial recognition. Facial recognition can replace the default sign-in password, sign-in PIN, and sign-in picture password. 1 Open the Sign-in options menu. Please refer to Configuring Sign-In Options on page 57. NOTE: Before using Windows Hello, make sure your computer supports facial recognition feature. Various 2 In Face Recognition section, click on the Set up button. Windows Hello setup page opens. 3 Click on the Get started button. You will see a self-image on the screen together with 4 Follow the onscreen instructions until the setup is complete. To sign in to the system using facial recognition, do the following:
instructions. l 59 Protecting Your Computer PRIMUS models support these methods as optional features. Please check your system configuration, and contact Nexstgo for more information if needed. Setting Up Passwords in Setup Utility Setting Up a Supervisor Password 1 During system setup, press the F2 key to open the Nexstgo System Configuration utility. In Setup Utility, you can set up a supervisor password and power on password. The supervisor password helps to protect system information stored in the Setup Utility. After the supervisor password is established, you are prompted to enter a password each time you want to open the Setup Utility. Unauthorized users are denied accessing the Nexstgo System To set up supervisor password, do the following:
2 Use the four-directional keys (
3 Use 4 Press
,
,
,
) on the keyboard to select Setup Utility and press Enter key. The Setup Utility Main menu opens.
, keys to select Security. key to select the Set Supervisor Password selection and press Enter key. 60 l Protecting Your Computer Configuration options. USERS MANUAL 5 Enter a new password and confirm the password. Then click on the Yes button. You are 6 Click on the Ok button. 7 Press the F10 key and then click on the Yes button to exit saving changes. Setting up the 8 To remove the supervisor password, repeat step 1. Then click on the Setup Utility tab and 9 Repeat steps 3 and 4. Then enter the current password leaving the new password fields informed that changes have been saved after you press Save and Exit. 10 Click on the Yes button. You are informed that changes have been saved after you press 11 Repeat step 6. Utility Password prompt appears. Enter the supervisor password to proceed. 12 Press the F10 key and then click on the Yes button to exit saving changes. Removing the enter the supervisor password when prompted. empty. Save and Exit. supervisor password is complete. For increased security, the Windows operating system enables you to encrypt the hard drive malware. 1 Open the Start menu and click to expand the Windows System folder. 2 Click on the File Explorer. 3 Choose the storage drive that you want to encrypt and right-click on it. NOTE: If you are not able to use BitLocker, make sure the TPM support is enabled in the Nexstgo System 4 Click on the Turn on BitLocker item. 5 Choose where to save the recovery key. The options include Save to a Microsoft account, To start encrypting your storage drive, do the following:
recovery key. When done, click on the Next button. l 61 Protecting Your Computer using Windows BitLocker Drive Encryption (BitLocker). BitLocker can encrypt your entire hard drive, including all user, system, swap, and hibernation files. It can also protect against unauthorized changes to your system, such as firmware-level BitLocker uses the Trusted Platform Module (TPM) to provide advanced security protection for your data and to ensure integrity checking of early boot components. Your PRIMUS system already has a compatible TPM version that is required for using BitLocker. Configuration > Setup Utility > Security > Trusted Computing > TPM Support. For more information on the Nexstgo System Configuration utility, please refer to Using the Nexstgo System Configuration Utility on page 57. Using Windows BitLocker Drive Encryption Save to a file, or Print the recovery key. Follow the onscreen instructions on saving the supervisor password is complete. Next time you open the Setup Utility, a Setup Configuration 6 Choose how much of your drive to encrypt. The options include Encrypt used disk space only 7 Choose which encryption mode to use. The options include New encryption mode and 8 Check the Run BitLocker system check to ensure that BitLocker can read the recovery and Trusted Platform Module (TPM) and Encrypt entire drive. When done, click on the Next button. Compatible mode. When done, click on the Next button. encryption keys correctly and then click on the Start encrypting button. The encryption The TPM is a security hardware device on the system board that holds computer-generated 1 During system setup, press the F2 key to open the Nexstgo System Configuration utility. security features provided by the TPM involve the following: random number generation, hashing, unique signature initialized during the silicon manufacturing process that further enhances its trust/security effectiveness. Each TPM must have an Owner before it can be used as a security device. To enable the TPM support and its associated features, do the following:
2 Use the four-directional keys (
3 Use
) on the keyboard to select Setup Utility and press
,
,
, Enter key. The Setup Utility Main menu opens. keys to select Security.
, 62 l Protecting Your Computer keys for encryption. The purpose of the TPM is to help to avoid attacks by hackers who aim to capture passwords and encryption keys to sensitive data. The TPM provides the ability to run applications more secure and to make transactions and communication more trustworthy. The The TPM, when bundled with an optional security software package, can provide overall system security, file protection features, and protect against email/privacy concerns. begins. The whole procedure might take a while depending on the size of the drive. While the hard drive is being encrypted, you can keep working. asymmetric key generation, and asymmetric encryption/decryption. Each individual TPM has its USERS MANUAL 4 Press keys to select Trusted Computing and enable the necessary
, TPM settings. Deleting Data on the Storage Drive 5 After done, press the F10 key to save the modifications. You can use the following options to delete data from the storage drive:
Use the Nexstgo Backup and Recovery app to reset your computer to the factory default values. Format the storage drive to prepare it for initial use. Move the data to the Recycle Bin and then empty the content of the Recycle Bin. Unfortunately the methods described above only change the location of the data on the storage drive but do not delete the data itself. Using third party software, it is sometimes possible to storage drives for unforeseen purposes. Hard Disk Format item in Nexstgo System Configuration > Setup Utility > Advanced > Device Configuration > Disk Low Level Format. For accessing and navigating the Nexstgo System l 63 Protecting Your Computer Thus, to prevent leakage of data, it is important to ensure all the data is deleted from the storage drive. You can destroy the storage drive physically by breaking it into pieces or magnetically by means of strong magnetic power making data unreadable. We recommend to use the second option. To erase quickly and easily all of the magnetic information stored on the drive, enable If you plan to dispose of, sell, or hand your computer over to another person, make sure to delete all the sensitive data, such as your personal files and installed software. restore the deleted data. There is a risk that people might read and misuse the critical data on Configuration utility, please refer to Using the Nexstgo System Configuration Utility on page 57. key and use Using Antivirus Software that they have caused. To provide maximum protection against newly discovered malware, make sure to keep the antivirus software up-to-date. When you use the computer to access any apps that require Internet connection, you potentially expose the computer to malware. Different malware, such as spyware, Trojan horses, viruses, worms, and other malicious apps, can disable the operating system, apps, utilities, or cause them to function unexpectedly. Antivirus software can detect most of the malware, destroy them, and often repair any damage Your computer has Windows Defender Security Center preinstalled that also features virus and threat protection. We strongly recommend that you continue to use an antivirus program in order to provide full protection against malware. made up of hardware and software. 64 l Protecting Your Computer When a firewall is installed on a system, all data entering or leaving the Internet, must pass through the firewall. The firewall examines the data and blocks everything that does not meet the specified security criteria. Your computer has Windows Defender Security Center preinstalled that also features firewall and network protection. Using Firewall Software Firewalls help to prevent unauthorized access to the system or network resources. A firewall can be either a program installed on your computer and/or network, or a complete security solution Usually there are two main types of firewalls to choose from:
Host-based firewalls that protect only the computer where they are installed on. Network-based firewalls that are installed between DSL or cable modem and your home network providing protection to all the computers connected on the network. Utility USERS MANUAL the Nexstgo System Configuration utility, press the F2 key during system setup. The utility page opens:
7No. Tab OS RecoveryOpens the operating system recovery page. For reinstalling Windows 10, 1 Boot ManagerSelects the boot device for loading the system. This boot selection is for one time only. If you want to change the default boot device, you need to 2 modify the boot order in Setup Utility tab. Device 3 Management Configures the network devices, checks for drivers health status, and sets the primary video BIOS. 4 Setup Utility advanced settings, boot options, and security settings. Provides instructions on how to navigate the Nexstgo System Navigation 5 panel Boot From File Selects a storage device where is saved the boot file for loading the 6 system. Continues loading the operating system. Continue 7 l 65 Protecting Your Computer Using the Nexstgo System Configuration Using the Nexstgo System Configuration utility, you can set the boot order, manage devices, set the boot location, recover the operating system, and configure system settings. To access please refer to Using the Nexstgo System Configuration Utility on page 65. Provides an overview of the system parameters and configures Configuration utility. Description 1 2 3 4 5 6
) on the keyboard or move your finger across the touchpad. left-click/ tap once on the submenu or the item parameter. necessary or click on the right touchpad button once or repeatedly if necessary. Nexstgo System Configuration Utility Navigation To navigate the utility menu, you can use both keyboard keys or the touchpad. Do any of the following:
,
,
, To select a tab or menu item: Use the four-directional keys (
To enter a submenu or select an item parameter: Press the Enter key on the keyboard or To exit a submenu or menu item: Press the F2 key on the keyboard once or repeatedly if Boot Manager Change values (Setup Utility only): Press the F5 or F6 keys on the keyboard. Load defaults (Setup Utility only): Press the F9 key on the keyboard to load the default values to the menu items. Save and exit (Setup Utility only): Press the F10 key on the keyboard to save the values and exit the Setup Utility. NOTE: The following is a list of tabs that exit the System Configuration utility. Item Boot Option Menu Select the boot device that you want to use for loading the operating system. EFI Boot Devices 66 l Protecting Your Computer To continue loading the operating system in a normal mode, select the Continue tab. To manually select a boot device for loading the operating system, select the Boot Manager tab. To manually select a file on the boot device for loading the operating system, select the Boot From File tab. To reinstall the operating system, select the OS Recovery tab. Description USERS MANUAL Device Manager Boot From File Item Review the driver health status. Enter the Driver Health item if you need to repair a driver with Driver Health reach their terminal statuses. Primary Video BIOS Not supported in this model. Item File Explorer was not selected correctly or has a problem, you will receive an error message l 67 Protecting Your Computer Select the boot file location for loading the operating system. The File Explorer displays the folder paths from all the connected storage devices. If the boot file specific controller or repair the whole platform until all modules and will be directed back to the File Explorer. Description Description Setup Utility Main Menu Item Review the system parameters, such as system manufacturer, BIOS version, BIOS date, ME version, EC version, processor type, Main processor speed, total memory capacity, serial number, HDD type, and HDD Type 1. Set system date. Use the Tab key on the keyboard or tap directly using the touchpad to switch between the date elements. System Date Use the Enter key and the Tab key on the keyboard or tap Use the + key or the - key on the keyboard or tap on the Set system time. Use the Tab key on the keyboard or tap directly using the touchpad to switch between the time elements. System Time Use the Enter key and the Tab key on the keyboard or tap Use the + key or the - key on the keyboard or tap on the Show BIOS Event LogSelect the Event Storage to show the events of it. 68 l Protecting Your Computer button using the touchpad to configure the system date. button using the touchpad to configure the system time. directly using the touchpad to select a field. directly using the touchpad to select a field. Description USERS MANUAL Advanced Menu Item Intel Virtualization Technology: Enable to allow VMM utilizing the additional hardware capabilities by Vanderpool Technology. Intel VT-d: Enable to allow Directed I/O (VT-d) extend Intels Virtualization Processor Technology (VT) roadmap by providing hardware assists for virtualization solution. NOTE: Modifications require a full power cycle to take effect. Fn Activate Function Key Default: Set the default function of the Fn lock key when the Fn lock key is activated. The available options include Function Key or Multimedia Keys. For example, if the Fn lock key is set to Multimedia Keys then the Fn lock key depending multimedia keys (F1~F12) can be used if the Fn lock key is on. If you want to use the Windows default functions F1~F12, you need to Device toggle the Fn lock key to off. Camera: Enable to allow using the camera. Card Reader: Enable to allow using the card reader. Touchpad: Enable to allow the touchpad. USB Charger: Enable to allow USB charging for compatible devices using the USB type-C port. Microphone: Enable to allow using the microphone. SATA Mode Set how SATA controller(s) operate. Selection H2O Event Manager l 69 Protecting Your Computer Show all of the configuration pages. Configuration Configuration Description Log Config H2O Event Log Config Manager SATA Boot Menu Security Menu Item PXE Boot capability Enable this feature if you want to use the PXE boot function. Windows Boot Enable/Disable Windows Boot Manager (KINGSTON Manager RBUSNS8180S3256GJ). Item Set Supervisor settings. The password has to be greater than one character. Please refer Password to Setting Up a Supervisor Password on page 60. 70 l Protecting Your Computer Set the supervisor password to control the access to the system configuration Enable/Disable UEFI network stack, usually for UEFI PXE boot. StoragePasswordPage Network Stack Description Description Windows Boot Manager (KINGSTON RBUSNS8180S3256GJ) PXE Boot capability Network Stack
... USERS MANUAL Trusted Computing TPM Support: Enable the TPM support for advanced crypto capabilities. TPM State: Enable the TPM state to see pending TPM operations. NOTE: Modifications to the TPM state will take effect after you restart the Pending TPM Operation: Set the pending TPM operation to TPM Clear if you want to clear all data secured by TPM or to None if you want to discard the selection. Secure Boot Control Secure Boot Control: Enable secure boot flow control to prevent Exit Menu malicious apps and unauthorized operating systems from loading during the system start-up process. Enroll All Factory Default Keys: Enable to install all the Clear Secure Boot Keys: Enable if you want to uninstall all the Item Save Changes and Exit Discard Changes Utility. and Exit Save Changes Setup Utility. Discard Changes Select this option if you want to discard the modifications but not to exit the Setup Utility. Load Optimized Select this option to reset all values in Setup Utility to their factory defaults. Defaults l 71 Protecting Your Computer Select this option if you want to save all modifications and exit the Nexstgo System Configuration utility. The computer will automatically restart. Select this option if you want to discard all modifications and exit the Setup default secure keys, such as PK, KEK, db, and dbx set by the manufacturer. Changes will take effect after you restart the system. default secure keys, such as PK, KEK, db, and dbx set by the manufacturer. Changes will take effect after you restart the system. Select this option if you want to save the modifications but not to exit the Description computer. Device drivers are programs that control a specific type of device that is attached to your computer. and not perform properly due to the corruption. We recommend to keep the device drivers always up-to-
date to avoid malfunction of any hardware components. Installing and Updating Device Drivers Each hardware component has its own driver which informs the operating system how to operate that device. When you add new hardware component to your computer, the operating system tries to install the device driver automatically using its built-in drivers library. If the driver cannot be located, you are prompted to install the driver manually. NOTE: As device drivers are programs, like any other file on your computer, they may sometimes get corrupted To download and update the device drivers, use the preinstalled Nexstgo Software Updater app. Please refer to Nexstgo Software Updater on page 26. 72 l Protecting Your Computer Getting the Latest Drivers 6Backup Features USERS MANUAL 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to l 73 Configuring File Backup You can backup your files to another device and restore them if the originals are lost, damaged, or deleted. File backup can be performed just once or set to occur automatically. To configure file backup settings, do the following:
Advanced Configuration In this section, you will find information on how to backup and recover your computer. and find the Nexstgo group in the apps list. continue. Advanced Configuration 3 Click on the File Backup tab. 4 Click on the LAUNCH button. 5 Click on the 6 Click on the storage drive that you want to choose for saving backup files. Add a drive option. You are prompted to select a destination for the 74 l The Windows settings Backup page opens. backup. Advanced Configuration USERS MANUAL 7 Click on the More options link under Backup page to configure more backup options, such 8 Return to the Backup page. Set the Automatically backup my files option to On to enable l 75 as set the backup schedule, select the files and folders that you want to backup, and more. automatic backup. Advanced Configuration default values if all other recovery methods have failed. As a precautionary measure, make sure use it to restore another computer, neither can you use a recovery drive from another computer to restore your computer unless the hardware components and the operating system exactly match. Configuring System Backup To backup the system, you can create a system restore point or create a recovery drive. The restore point allows you to restore Windows to a point in the past, when it worked properly. The purpose of the recovery drive is to provide a source when restoring the storage drive to the factory Creating a System Restore Point to create a restore point or recovery drive as early as possible. 1 Open the Start menu IMPORTANT: The recovery drive is computer specific. Once you have created a recovery drive, you cannot 2 Click on the Nexstgo Backup and Recovery app. To create a system restore point, do the following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 76 l and find the Nexstgo group in the apps list. Advanced Configuration continue. USERS MANUAL 3 Click on the System Backup tab. 4 Select Configure Restore point and click on the LAUNCH button. 5 Select the system storage drive. 6 Click on the Configure... button. The System Protection tab opens on System Properties page. 7 8 9 Click on the Apply button and then on the OK button to save the modifications. 10 To create a system restore point right now, click on the Create button and follow the onscreen In the Restore Settings section, select Turn on system protection option. instructions. l 77 In the Disk Space Usage section, set the maximum disk space used for system protection. Advanced Configuration and find the Nexstgo group in the apps list. Creating a Recovery Drive 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. To create a system restore point, do the following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 3 Click on the System Backup tab. 4 Select Create a Recovery Drive and click on the LAUNCH button. 78 l Advanced Configuration continue. USERS MANUAL 5 Make sure the Backup up system files to the recovery drive option is checked and then The Recovery Drive page opens. click on the Next button. 6 Connect a USB storage disk to the computer with a minimum free space of 16 GB when 7 Click on the Create button to start creating a recovery drive. prompted and then click on the Next button. You will be informed that everything on the USB recovery drive is done. l 79 Creating a recovery drive may take up to several minutes. The system will notify you when the storage drive will be deleted and recommended to backup any personal files. Advanced Configuration Restoring Features Restoring Personal Files and Folders 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 3 Click on the File Recovery tab. 4 Select Restore Personal File and click on the LAUNCH button. 80 l and find the Nexstgo group in the apps list. Advanced Configuration continue. If you want to restore personal files or folders that have been backed up previously, do the USERS MANUAL The Home - File History page opens. 5 Use the navigation buttons 6 Click on the Restore to original location Restoring the System
/
button and follow the onscreen instructions until NOTE: If you need to use more advanced restore options, click on the Advanced Restore tab in Nexstgo Backup and Recovery app > File Recovery. This option enables you to use If your computer is not performing well, you need to repair or restore the system. To repair the system, please refer to Using Advanced Startup Options on page 86. If the operating system reinstalling the Windows operating system. To restore the system if the operating system cannot be loaded, please refer to Recovering the Operating System if Windows 10 Fails to Start on page 87. l 81 can be still loaded, you can try restoring Windows 10 to an earlier working state without affecting your documents or reset the computer with or without removing your personal files, and then restoring your file(s) or folder(s) procedure is complete. to select the backup date page and then select the file(s) or folder(s) that you want to restore. the Windows 7 backup and restore features. Advanced Configuration and find the Nexstgo group in the apps list. Restoring the System to a Previous State 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. To restore the system from a restore point, do the following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 3 Click on the System Recovery tab. 4 Select System Restore and click on the LAUNCH button. 82 l Advanced Configuration continue. USERS MANUAL 5 Click on the Next button. 6 Select the system restore point that you want to use and then click on the Next button. The System Restore page opens. NOTE: Click on the Scan for affected programs button to review any programs that were installed 7 Confirm your restore point and click on the Finish button. l 83 later than the selected restore point was created or removed after the restore point was created. Wait until the system finishes restoring to an earlier working state. Advanced Configuration and find the Nexstgo group in the apps list. Restoring the System From an Image 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. To restore the system from an image, do the following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 3 Click on the System Recovery tab. 4 Select System Image Recovery and click on the LAUNCH button. 5 Click on the OK button to continue. You are informed that this action restarts the computer in WinRE environment. 84 l Advanced Configuration continue. USERS MANUAL 6 Click on the Use a device > EFI USB Device tab. 7 Follow the onscreen instructions to complete restoring Windows operating system from an Resetting the System The Choose an option page opens. 1 Open the Start menu 2 Click on the Nexstgo Backup and Recovery app. image. To reset your computer, do the following:
NOTE: You may be prompted to confirm opening an app from an unknown publisher. Click Yes to 3 Click on the System Recovery tab. 4 Select Reset this PC and click on the LAUNCH button. 5 Select one of the following depending on your needs:
6 Follow the onscreen instructions to reinstall Windows operating system. Keep my files: Removes the apps and settings, but keeps your personal files. Remove Everything: Removes all of your personal files, apps, and settings. l 85 and find the Nexstgo group in the apps list. Advanced Configuration continue. startup methods that can be used to repair important files, start Windows with the minimum Using Advanced Startup Options 1 Open the Start menu 2 Click on the Troubleshoot > Advanced options. The Advanced options menu includes shortcuts to advanced troubleshooting tools and Windows necessary processes, restore previous settings, and more. To access and start using the Advanced options menu, do the following:
and click on the Settings
> Update & Security > Recovery >
Advanced startup > Restart now. The Choose an option page opens. The Advanced options page opens. 3 Click on any of the following:
System Restore: Launches the System restore utility, which lets you fix some types of crashes and errors by restoring computer settings, drivers, and apps to the restore point that was created earlier. System Image Recovery: Enables you to restore a backup image of your PC. Startup Repair: Launches Windows built-in startup repair tool, which can troubleshoot Command Prompt: Restarts the computer and loads a Command Prompt window for troubleshooting. UEFI Firmware Settings: Restarts the computer and loads Nexstgo System Configuration Startup Settings: Enables you to access alternative startup modes and tools, such as Low-Resolution Video mode, Debugging mode, Boot Logging, and Safe Mode. Disable driver signature enforcement, early-launch anti-malware protection, and automatic restart on system failure. 86 l utility for you to modify UEFI firmware settings. and fix startup problems automatically. Advanced Configuration USERS MANUAL Recovering the Operating System if Windows 10 Fails to Start 1 Connect the storage device with the operating system installation program to your computer. The Windows recovery environment functions independently from the Windows 10 operating 2 Start the computer and during system setup, press the F2 key to open the Nexstgo System system. It enables you to recover or repair the operating system even if Windows 10 fails to start. After two unsuccessful attempts to boot the computer, Windows recovery environment starts automatically. You can choose between recovery or repair. 3 Click on the OS Recovery tab. Choose an option page opens. To reinstall Windows operating system, do the following:
IMPORTANT: Reinstalling the operating system will delete all your personal data saved on the internal storage 4 Click on the Use a device option. Use a device page opens. 5 Click on the device where you want to restore the operating system. 6 Follow the onscreen instructions to complete installing the operating system. 7 To install any missing drivers, please refer to Installing and Updating Device Drivers on page 72. l 87 Configuration utility. Advanced Configuration drive. 7General Recommendations Troubleshooting In this chapter, you can find information on possible solutions to problems that may occur when using your computer. computer. Software Updater on page 26. For monitoring and updating Windows operating system, do the following:
NOTE: By default, Windows Updates are downloaded and installed automatically. a) Click on the Windows Defender Security Center area. The Windows Defender Security Center page opens. b) Click on the Device performance & health tab. The Device performance & health page opens. c) Review the status of Windows Updates. NOTE: For smoother computer performance, we also recommend to monitor the Storage capacity, 88 l Troubleshooting Device driver, and Battery life. Always keep your system up-to-date. This might resolve problems you face with your For checking and updating drivers and apps in your computer, please refer to Nexstgo icon in the Windows notification USERS MANUAL Problems and Solutions Always close open apps and windows you are not currently using. Uninstall unused apps and empty the recycle bin regularly to free some space on the storage drive. Other methods for cleaning the space on the storage drive:
Use the Disk Defragmenter (Control Panel (view by Large icons or Small icons) >
Administrative Tools > Defragment and Optimize Drives). temporary files and content in your recycle bin (Start menu
> Settings
> System >
Storage > Storage sense > On). If you experience a problem with your computer, please refer to the instructions in this section to 1 Press and hold the Power button for at least 3 seconds to turn Problem 2 Remove all the external devices that are connected to the off the computer. If the computer is turned off, restart the computer by pressing the Power button. If the computer is still not responding, Computer stops continue with step 2. responding computer and unplug the AC adapter. Wait for a few minutes and restart the computer by pressing the Power button. If the computer is still not responding, have the computer serviced. l 89 Troubleshooting find a solution. Computer Becomes Unresponsive Back up your personal data regularly and make sure you have a backup of the system. Please Allow Windows automatically free up space by removing files you do not need, such as refer to Advanced Configuration on page 73. Description Problems with Wireless Networks Wireless-LAN BluetoothProblem WLAN function is enabled. Please refer to Wireless Connections on page 39. Airplane mode is off. signal. Computer cannot connect Your computer is using the correct WLAN adapter driver. To
> Settings check the drivers status, open the Start menu
> Network & Internet > Status > Change adapter options
> General. Make sure the Device status is This device is working properly. You have entered the connection parameters and password correctly when connecting to a secured wireless router. Problems with the Keyboard Problem Bluetooth function is enabled. Please refer to Bluetooth on page 40. Computer cannot connect to another Bluetooth device Make sure of the following:
Bluetooth device is visible and discoverable. and in the other device when making the connection. Problem 1 As the liquids conduct electricity, make sure that no liquid creates a short circuit between you and the AC power adapter
(if in use). 2 Unplug the AC power adapter as quickly as possible. Liquid is spilled on the 3 Turn off the computer. 4 Wait until you are sure that all the liquid is dry before turning computer serviced. 90 l Troubleshooting Your computer is within the range of the wireless routers You have confirmed the pairing codes in both your computer
> right-click Wi-Fi > properties > Networking > Configure on the computer. If the keyboard stops functioning, have the Make sure of the following:
to the wireless network Description Description Description keyboard USERS MANUAL Touchpad is not Functioning 1 Turn off the computer. 2 Disconnect and reconnect the keyboard. 3 Turn on the computer and see if the problem is solved. If the When using an external do the following:
Problems with the Screen a) Open the Control Panel (view by Large icons or Small icons) > Keyboard > Hardware tab. properly. Properties button. Make sure the Device status is This device is working properly. If you see any other statuses, please refer to the keyboards user manual for troubleshooting. Problem Touchpad is not functioning Make sure the touchpad lock toggle key
(F10) is not on. Problem The battery may have depleted. Connect the AC power adapter to the computer and to the electrical outlet simultaneously. Please the computer is turned on refer to Connecting the AC Power Adapter on page 28. display turns off in Control Panel (view by Large icons or Small icons) > Power Options > Choose or customize a power plan >
suddenly Nexstgo > Change plan settings > Turn off the display:. Your computer is using the correct display adapter driver.
> Settings To check the drivers status, open the Start menu The screen is not readable or distorted Adapter > Properties > General. Make sure the Device status is This device is working properly. The screen resolution and color parameters are correctly set.
(F8) and select the display mode. Please refer to Selecting a Display Mode on page 40. If the problem remains, do the following:
The external monitor 1 Connect the external monitor to another computer to make sure it is functioning. 2 Reconnect the external monitor to your computer. 3 Refer to the external monitors user manual or manufacturers are supported. l 91 Troubleshooting Make sure the external monitor is switched on. Then press the keyboard multimedia key keyboard is still not functioning, make sure you have installed the correct driver for the keyboard. To check the drivers status, Check and modify (if necessary) the time period in minutes when the
> System > Display > Display adapter properties >
webpage to make sure that the resolution and refresh rates b) Click on the external keyboard and then click on the keyboard, all or some of the keys do not function Make sure of the following:
The screen is blank when The screen goes blank screen is blank Description Description Problems with Audio Problem
(F1) is not on. Please Sound is not audible refer to Audio mute toggle key on page 11. MIDI or wave sound does check the audio device status, open the Control Panel (view by not play correctly Category) > Hardware and Sound > Devices and Printers >
Device Manager > Sound, video and game controllers. Problems with the Fingerprint Reader The voice is not clear on using the microphone input Check the Enhance Voice Recognition feature in Control Panel audio recordings made by
(view by Large icons or Small icons) > Realtek HD Audio Manager
> Microphone Array > Microphone Effects. The voice is not loud Adjust the recording volume slider bar in Control Panel (view by enough on audio Large icons or Small icons) > Realtek HD Audio Manager >
recordings made by using Microphone Array > Recording Volume. the microphone input. is automatically redirected to the headphones. If you want to listen When headphones are Problems with the Battery audio device in Control Panel (view by Category) > Sound >
not produce sound Playback. Problem The surface of the strained, or wet, and you Gently clean the surface of the reader with a dry, lint-free cloth. fail to authenticate your Problem Use the Nexstgo Power Manager app to save power consumption:
Battery depletes fast after charging Please refer to Nexstgo Power Manager on page 20. 92 l Troubleshooting charges the battery only at peak-off hours. Configure the battery charging thresholds. to the sound from the speakers, set the speakers as the default When you connect the headphones to the computer, the playback Configure the peak shift (selected models only) feature that Make sure the built-in audio device is functioning properly. To Make sure the audio mute toggle key fingerprint reader is dirty, connected, speakers do Description Description Description fingerprint USERS MANUAL Problems with the Internal Storage Drive computer and to the electrical outlet. If charging does not start, do the following:
The AC power adapter is a) Disconnect the AC power adapter from the electrical outlet. connected to the computer b) Connect another electrical device to the power outlet, and but the battery does not start charging c) Reconnect the AC power adapter to the electrical outlet and still not charging, have the computer serviced. Problems with the Software Problem utility to analyze and defragment (if necessary) the storage drive. Open the Control Panel (view by Large icons or Small icons) >
has become slow Administrative Tools > Defragment and Optimize Drives. System fails to load You may need to restore the operating system. Please refer to Windows from the storage Restoring the System on page 80 . drive Problem Third party app does not The app is compatible with Windows 10. install correctly or does not Your computer has enough resource to run the app. function as expected Your computer has the correct device drivers. Problem The USB device is connected to the correct USB port (USB A compatible USB device type-A 3.1 port) does not start charging The USB charger function is enabled in Nexstgo System when connected to the USB port Configuration > USB Charger. Your computer has the correct device drivers. recognize the USB deviceSome external storage devices cannot be recognized by the The computer does not operating system automatically. If Windows fails to recognize the webpage and install manually. l 93 Troubleshooting then check that you can use that electrical device. If the outlet is working, disconnect the electrical device. Problems with USB Devices The storage drive may have bad sectors. Use the Disk Defragmenter Make sure the AC power adapter is connected correctly to the USB device, download the device driver from the manufacturers check if the battery has started to charge. If the battery is Configuration > Setup Utility > Advanced > Device Make sure of the following:
Make sure of the following:
Opening folders and files Description Description Description 8AAccessibility Features 50 Ease of Access Center 50 Keyboard Shortcuts 50 Airplane mode 41 B Antivirus Software 64 Audio Features 42 Audio Settings 42 CCamera 43 Recovery Drive 78 Restore Point 76 onscreen controls 43 DDeleting Data 63 Device Drivers 72 Getting the Latest Drivers 72 EErgonomic Considerations 54 Display Settings 37 Advanced Settings 46 Intel HD Graphics Control Panel 46 External Display 48 Connecting an External Display 48 Connecting a Wired External Display 48 Connecting a Wireless External Display 48 Selecting a Display Mode 49 Duplicate 49 Extend 49 94 l Index File Backup 73 System Backup 76 Backup Features 73 Index FFirewall Software 64 PC screen only 49 Second screen only 49 KKeyboard 31 LLabels 13 Multimedia Keys 32 Windows Keys 31 Company logo 13 Country of manufacture and company name 13 Input current information 13 Model number 13 N Opening the Label Door 13 Regulatory and safety information 13 Serial number 13 Wireless Connections 39 Add a Bluetooth Device 40 Bluetooth Connection 40 WLAN function 39 Nexstgo Software 17 Accessing Nexstgo Software 17 Nexstgo Power Manager 20 BATTERY MAINTENANCE 20 PEAK SHIFT 20 Nexstgo Software Application Group 28 Nexstgo Software Updater 26 Boot From File 67 Nexstgo System Configuration Utility 65 Nexstgo Backup and Recovery 18 Network Connections 39 USERS MANUAL S Graphics 14 Operating System 15 Platform 14 T Processor 14 Webcam 14 Cleaning the Display 56 Cleaning the Sides, Covers, Keyboard, and Touchpad 56 Cleaning Your Computer 56 General Cleaning Guidelines 55 Touchpad 26 Touchpad Gestures 34 l 95 Index 1-finger actions 35 2-finger actions 35 3-finger actions 35 4-finger actions 35 Taking Care of Your Computer 55 Wireless Networking 14 Specifications 14 PPower Management 36 Boot Manager 66 Device Manager 67 Setup Utility 68 AC Power 36 Charging the battery 36 Battery Status 37 Managing the Battery Power 37 Power-Saving Modes 38 Hibernation mode 38 Sleep mode 38 Wireless function off 38 Protecting Your Computer 57 Default Sign-In Credentials 57 Sign-In Password 58 Sign-In Picture Password 58 Sign-In PIN 58 Passwords in Setup Utility 60 Supervisor Password 60 Trusted Platform Module (TPM) 62 Windows Hello 59 RRegistering Your Computer 30 Facial Recognition 59 Fingerprint Authentication 59 Restoring Features 80 Advanced Startup 86 Recovering the Operating System if Windows 10 Fails to Start 87 Restoring Personal Files and Folders 80 Restoring the System 81 Resetting the System 84 Restoring the System From an Image 83 Restoring the System to a Previous State 82 Windows BitLocker 62 FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. CAUTION:
-Consult the dealer or an experienced radio/ TV technician for help. Any changes or modifications not expressly approved by the grantee of this device could RF exposure warning void the user's authority to operate the equipment. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. Canada, Innovation, Science and Economic Development Canada (ISED) Notices This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device. Avis du Canada, Innovation, Sciences et Dveloppement conomique Canada (ISED) Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
(1) Lappareil ne doit pas produire de brouillage;
Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Devraient galement tre informs les utilisateurs que les radars haute puissance sont dsigns comme utilisateurs principaux (c.--utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient provoquer des interfrences et / ou endommager les appareils LE-LAN. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Innovation, Science and Economic Development Canada (ISED) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has also been evaluated and shown compliant with the ISED RF Exposure limits under mobile exposure conditions. (antennas are greater than 20cm from a person's body). Informations concernant l'exposition aux frquences radio (RF) La puissance de sortie rayonne du dispositif sans fil est infrieure aux limites d'exposition aux radiofrquences d'Innovation, Sciences et Dveloppement conomique Canada (ISED). Le dispositif sans fil doit tre utilis de manire minimiser le potentiel de contact humain pendant le fonctionnement normal. Cet appareil a galement t valu et montr conforme aux limites d'exposition RF ISED dans des conditions d'exposition mobiles. (Les antennes sont plus de 20 cm du corps d'une personne).
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2019-01-02 | 5190 ~ 5230 | NII - Unlicensed National Information Infrastructure TX | Class II permissive change or modification of presently authorized equipment |
2 | 2422 ~ 2462 | DTS - Digital Transmission System | ||
3 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
4 | 2018-11-20 | 5775 ~ 5775 | NII - Unlicensed National Information Infrastructure TX | Change in identification of presently authorized equipment. Original FCC ID: PD99560NG Grant Date: 07/25/2017 |
5 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
6 | 2422 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 5 6 | Effective |
2019-01-02
|
||||
1 2 3 4 5 6 |
2018-11-20
|
|||||
1 2 3 4 5 6 | Applicant's complete, legal business name |
Nexstgo Company Limited
|
||||
1 2 3 4 5 6 | FCC Registration Number (FRN) |
0026826826
|
||||
1 2 3 4 5 6 | Physical Address |
FLAT/RM 1602 16/F ENTERPRISE SQUARE TOWER II NO.9
|
||||
1 2 3 4 5 6 |
KOWLOON BAY, N/A
|
|||||
1 2 3 4 5 6 |
Hong Kong
|
|||||
app s | TCB Information | |||||
1 2 3 4 5 6 | TCB Application Email Address |
h******@acbcert.com
|
||||
1 2 3 4 5 6 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 4 5 6 | Grantee Code |
2ANPM
|
||||
1 2 3 4 5 6 | Equipment Product Code |
9560NG
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 5 6 | Name |
S**** H****
|
||||
1 2 3 4 5 6 | Title |
Hardware Director
|
||||
1 2 3 4 5 6 | Telephone Number |
02-29******** Extension:
|
||||
1 2 3 4 5 6 | Fax Number |
02-29********
|
||||
1 2 3 4 5 6 |
S******@nexstgo.com
|
|||||
app s | Technical Contact | |||||
1 2 3 4 5 6 | Firm Name |
DEKRA Testing and Certification Co., Ltd
|
||||
1 2 3 4 5 6 | Name |
A****** L********
|
||||
1 2 3 4 5 6 | Physical Address |
No.5-22, Ruishukeng, Linkou Dist.
|
||||
1 2 3 4 5 6 |
New Taipei City
|
|||||
1 2 3 4 5 6 |
Taiwan
|
|||||
1 2 3 4 5 6 | Telephone Number |
886-2********
|
||||
1 2 3 4 5 6 | Fax Number |
886-2********
|
||||
1 2 3 4 5 6 |
a******@dekra.com
|
|||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 5 6 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 5 6 | No | |||||
1 2 3 4 5 6 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 5 6 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 5 6 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 4 5 6 | DTS - Digital Transmission System | |||||
1 2 3 4 5 6 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 5 6 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Intel Wireless-AC 9560 | ||||
1 2 3 4 5 6 | Intel Dual Band Wireless-AC 9560 | |||||
1 2 3 4 5 6 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 5 6 | Modular Equipment Type | Single Modular Approval | ||||
1 2 3 4 5 6 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 3 4 5 6 | Change in identification of presently authorized equipment. Original FCC ID: PD99560NG Grant Date: 07/25/2017 | |||||
1 2 3 4 5 6 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 5 6 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 5 6 | Grant Comments | Power Output listed is conducted. Modular Approval. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. This module is approved in mobile/portable configurations. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. Grantee must coordinate with OEM integrator to determine applicable host configurations to ensure RF exposure compliance, including simultaneous transmission SAR requirements according to published KDB 616217 supplement documentation. When all conditions of this filing cannot be met installation of this device into specific final products may require the submission of a permissive change application, containing appropriate data demonstrating compliance, or a new application. This transmitter has 20MHz, 40MHz, 80MHz bandwidth modes as described in this filing. Device is a client only device containing a 2 x 2 MIMO configuration, enabled for either 2.4 or 5 GHz band operations as described in this filing. OEM/Host integrator must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance. OEM/Host integrator is responsible for complying with the instructions and requirements for each transmitter they choose to integrate into a host product. The highest reported Body and Simultaneous SAR values are 0.79W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. Class II Permissive Change to request approval for portable category specific host Notebook PC, model number: Nexstgo NZ14N1 with antenna Jieng Tai International Electronic, part no. JT1805YY0311, JT1805YY1511 and with new type antenna Well Green Technology, part no. SNSUPWIPB01, SNSUPWIPB03. | ||||
1 2 3 4 5 6 | Power Output listed is conducted. Modular Approval. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. This module is approved in mobile/portable configurations. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. Grantee must coordinate with OEM integrator to determine applicable host configurations to ensure RF exposure compliance, including simultaneous transmission SAR requirements according to published KDB 616217 Supplement documentation. When all conditions of this filing cannot be met installation of this device into specific final products may require the submission of a permissive change application, containing appropriate data demonstrating compliance, or a new application. OEM/Host integrator must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance. Device is a client only device containing a 2 x 2 MIMO configuration, enabled for either 2.4 or 5 GHz band operations as described in this filing. OEM/Host integrator is responsible for complying with the instructions and requirements for each transmitter they choose to integrate into a host product. The highest reported Body and Simultaneous SAR values are 0.36W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. Class II Permissive Change to request approval for portable category specific host Notebook PC, model number: Nexstgo NZ14N1 with antenna Jieng Tai International Electronic, part no. JT1805YY0311, JT1805YY1511 and with new type antenna Well Green Technology, part no. SNSUPWIPB01, SNSUPWIPB03. | |||||
1 2 3 4 5 6 | Power Output listed is conducted. Modular Approval filing. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. End-users and installers must be provided with transmitter operating conditions for satisfying RF exposure compliance. The highest reported Body and Simultaneous SAR values are 0.02W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. Class II Permissive Change to request approval for portable category specific host Notebook PC, model number: Nexstgo NZ14N1 with antenna Jieng Tai International Electronic, part no. JT1805YY0311, JT1805YY1511 and with new type antenna Well Green Technology, part no. SNSUPWIPB01, SNSUPWIPB03. | |||||
1 2 3 4 5 6 | Power Output listed is conducted. Modular Approval. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. This module is approved in mobile/portable configurations. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. Grantee must coordinate with OEM integrator to determine applicable host configurations to ensure RF exposure compliance, including simultaneous transmission SAR requirements according to published KDB 616217 supplement documentation. When all conditions of this filing cannot be met installation of this device into specific final products may require the submission of a permissive change application, containing appropriate data demonstrating compliance, or a new application. This transmitter has 20MHz, 40MHz, 80MHz bandwidth modes as described in this filing. Device is a client only device containing a 2 x 2 MIMO configuration, enabled for either 2.4 or 5 GHz band operations as described in this filing. OEM/Host integrator must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance. OEM/Host integrator is responsible for complying with the instructions and requirements for each transmitter they choose to integrate into a host product. The highest reported Body and Simultaneous SAR values are 0.79W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. SAR testing was performed to demonstrate RF compliance. | |||||
1 2 3 4 5 6 | Power Output listed is conducted. Modular Approval filing. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. End-users and installers must be provided with transmitter operating conditions for satisfying RF exposure compliance. The highest reported Body and Simultaneous SAR values are 0.02W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. SAR testing was performed to demonstrate RF compliance. | |||||
1 2 3 4 5 6 | Power Output listed is conducted. Modular Approval. The antenna(s) used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures. Grantee must provide installation and operating instructions for complying with FCC multi-transmitter product procedures. This module is approved in mobile/portable configurations. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. Grantee must coordinate with OEM integrator to determine applicable host configurations to ensure RF exposure compliance, including simultaneous transmission SAR requirements according to published KDB 616217 Supplement documentation. When all conditions of this filing cannot be met installation of this device into specific final products may require the submission of a permissive change application, containing appropriate data demonstrating compliance, or a new application. OEM/Host integrator must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance. Device is a client only device containing a 2 x 2 MIMO configuration, enabled for either 2.4 or 5 GHz band operations as described in this filing. OEM/Host integrator is responsible for complying with the instructions and requirements for each transmitter they choose to integrate into a host product. The highest reported Body and Simultaneous SAR values are 0.36W/kg and 1.55W/kg respectively. This module is approved in portable/mobile configurations with antenna SkyCross reference Antenna, Type PIFA at 18mm minimum test separation distance. SAR testing was performed to demonstrate RF compliance. | |||||
1 2 3 4 5 6 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 5 6 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 5 6 | Firm Name |
DEKRA TESTING AND CERTIFICATION CO., LTD. LinKou
|
||||
1 2 3 4 5 6 |
Intel Corporation S.A.S.
|
|||||
1 2 3 4 5 6 | Name |
S**** H********
|
||||
1 2 3 4 5 6 |
N**** A********
|
|||||
1 2 3 4 5 6 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 4 5 6 |
00334********
|
|||||
1 2 3 4 5 6 | Fax Number |
+886-********
|
||||
1 2 3 4 5 6 |
00334********
|
|||||
1 2 3 4 5 6 |
s******@dekra.com
|
|||||
1 2 3 4 5 6 |
n******@intel.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | CC MO | 5180 | 5240 | 0.192 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | CC MO | 5190 | 5230 | 0.154 | |||||||||||||||||||||||||||||||||||
1 | 3 | 15E | CC MO | 5210 | 5210 | 0.069 | |||||||||||||||||||||||||||||||||||
1 | 4 | 15E | CC MO | 5250 | 5250 | 0.028 | |||||||||||||||||||||||||||||||||||
1 | 5 | 15E | CC MO ND | 5260 | 5320 | 0.195 | |||||||||||||||||||||||||||||||||||
1 | 6 | 15E | CC MO ND | 5270 | 5310 | 0.122 | |||||||||||||||||||||||||||||||||||
1 | 7 | 15E | CC MO ND | 5290 | 5290 | 0.04 | |||||||||||||||||||||||||||||||||||
1 | 8 | 15E | CC MO ND | 5500 | 5700 | 0.194 | |||||||||||||||||||||||||||||||||||
1 | 9 | 15E | CC MO ND | 5510 | 5670 | 0.245 | |||||||||||||||||||||||||||||||||||
1 | 1 | 15E | CC MO ND | 5710 | 5710 | 0.206 | |||||||||||||||||||||||||||||||||||
1 | 11 | 15E | CC MO ND | 5720 | 5720 | 0.187 | |||||||||||||||||||||||||||||||||||
1 | 12 | 15E | CC MO ND | 5530 | 5690 | 0.24 | |||||||||||||||||||||||||||||||||||
1 | 13 | 15E | CC MO | 5745 | 5825 | 0.28 | |||||||||||||||||||||||||||||||||||
1 | 14 | 15E | CC MO | 5755 | 5795 | 0.196 | |||||||||||||||||||||||||||||||||||
1 | 15 | 15E | CC MO | 5775 | 5775 | 0.145 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402 | 2480 | 0.008 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15C | CC MO | 2412 | 2472 | 0.984 | |||||||||||||||||||||||||||||||||||
2 | 3 | 15C | CC MO | 2422 | 2462 | 0.407 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0140000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15E | CC MO | 5180 | 5240 | 0.192 | |||||||||||||||||||||||||||||||||||
4 | 2 | 15E | CC MO | 5190 | 5230 | 0.154 | |||||||||||||||||||||||||||||||||||
4 | 3 | 15E | CC MO | 5210 | 5210 | 0.069 | |||||||||||||||||||||||||||||||||||
4 | 4 | 15E | CC MO | 5250 | 5250 | 0.028 | |||||||||||||||||||||||||||||||||||
4 | 5 | 15E | CC MO ND | 5260 | 5320 | 0.195 | |||||||||||||||||||||||||||||||||||
4 | 6 | 15E | CC MO ND | 5270 | 5310 | 0.122 | |||||||||||||||||||||||||||||||||||
4 | 7 | 15E | CC MO ND | 5290 | 5290 | 0.04 | |||||||||||||||||||||||||||||||||||
4 | 8 | 15E | CC MO ND | 5500 | 5700 | 0.194 | |||||||||||||||||||||||||||||||||||
4 | 9 | 15E | CC MO ND | 5510 | 5670 | 0.245 | |||||||||||||||||||||||||||||||||||
4 | 1 | 15E | CC MO ND | 5710 | 5710 | 0.206 | |||||||||||||||||||||||||||||||||||
4 | 11 | 15E | CC MO ND | 5720 | 5720 | 0.187 | |||||||||||||||||||||||||||||||||||
4 | 12 | 15E | CC MO ND | 5530 | 5690 | 0.24 | |||||||||||||||||||||||||||||||||||
4 | 13 | 15E | CC MO | 5745 | 5825 | 0.28 | |||||||||||||||||||||||||||||||||||
4 | 14 | 15E | CC MO | 5755 | 5795 | 0.196 | |||||||||||||||||||||||||||||||||||
4 | 15 | 15E | CC MO | 5775 | 5775 | 0.145 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
5 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0140000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
6 | 1 | 15C | CC | 2402 | 2480 | 0.008 | |||||||||||||||||||||||||||||||||||
6 | 2 | 15C | CC MO | 2412 | 2472 | 0.984 | |||||||||||||||||||||||||||||||||||
6 | 3 | 15C | CC MO | 2422 | 2462 | 0.407 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC