For additional information about Cel-Fi DUO+ Signal Booster Installation go to: www.cel-fi.com Step 5 DISPLAY NETWORK UNIT 4-5 bars BEST 2-3 bars BETTER 1 bar OK Signal Strength your service. increase the signal, and can improve the quality of Moving the Network Unit to a different location may strength of the mobile network signal in the area. The bars on the front of the device indicate the Optimize the Network Unit Placement:
Step 3 least one bar, try a different location. of the Network Unit. If you do not see at the signal strength indicator on the front sure that at least one bar is displayed on supplies in your kit are identical.) Make strongest 4G LTE signal. (Note: the power accessible outlet near the area with the Plug the Network Unit into an easily Plug-in the Network Unit:
Step 2 is displayed on your handset. highest floor of your space. Make sure a 4G LTE icon Typically, the best service will be near a window in the Use your phone to identify the area with the best signal. is to find the location with the best mobile network signal. The first step in setting-up your Cel-Fi DUO+ Signal Booster Find the location with the best coverage:
Step 1 that doesnt require the complicated installation of antennas or cables. home. Cel-Fi DUO+ Smart Signal Booster is a true plug-and-play system you smoother video and surfing, and improved coverage throughout your signal, the revolutionary Cel-Fi DUO+ Smart Signal Booster system brings If you can find a place in your home that gets at least one bar of 4G LTE BEFORE You Begin Cel-Fi DUO+
Quick Start Guide Coverage Unit until an 8 or 9 displays. For the best service, move the 5 DISPLAY COVERAGE UNIT N NECTIO N O WIRELESS C DISPLAY NETWORK UNIT the Network Unit. may need to move farther/closer to the Coverage Unit number, you until an 8 or 9 displays. Based on Coverage Unit around your home best service experience, move the quality of the placement. For the Coverage Unit display indicates the The number on the front of the Unit Placement:
Optimize The Coverage from the Network Unit. needs to be moved farther away indicates that the Coverage Unit A zero on the numeric display TOO CLOSE the Network Unit. Unit needs to be moved closer to display indicate that the Coverage Four red icons & a scrolling TOO FAR SCROLLING DISPLAY normally. age Unit is functioning indicate that the Cover-
Two green icons GOOD from the Network Unit (see below). that you need to move the Coverage Unit either closer to, or further away from the Network Unit. If this happens, a red icon will illuminate indicating as seen above. It is possible to place the Coverage Unit too close or too far If your device is set-up properly, the green icons will appear on the display the numeric display will stop cycling. the two units. After several minutes, you have enough distance between coverage the most, making sure that the Network Unit or where you need inside the space, as possible from Place the Coverage Unit as far away, Place the Coverage Unit:
COVERAGE UNIT DISPLAY Step 4 Get More from Cel-Fi WAVE Cel-Fi WAVE is an application available on both smartphones and desktop computers that allows users to interact with Cel-Fi, to access advanced and supplementary features. Dashboard:
Glance-able view to the state of your Cel-Fi environment. Advanced Mode:
Get a real-time technical overview of the installation of your Cel-Fi Booster. Booster Updates:
Keep your Cel-Fi Booster up-to-date as new software versions become available. Register: (When Required) Easily register your Cel-Fi Booster. For more information, and software, go to:
www.cel-fi.com/wave NETWORK UNIT COVERAGE UNIT Cel-Fi DUO+ Smart Signal Booster A true plug-and-play system that doesnt require the installation of antennas or cables. To use this product you need:
An LTE compatible mobile phone with qualifying LTE service An area inside your home that receives at least one bar of 4G LTE coverage Power outlets Copyright 2016 by Nextivity, Inc, U.S. Patents pending. All rights reserved. The Nextivity and Cel-Fi logos are registered trademarks of Nextivity Inc. All other trademarks or registered trademarks listed belong to their respective owners. Designed by Nextivity Inc in California. qsg_DUO+-LTE-English-16-0211 In this package you will find:
Network Unit Coverage Unit Two Power Adapters Two Mounting Brackets with hardware Mounting Instructions CONTENTS IN THE BOX 3 Drill Anchor Holes (Drywall) 4 Install Anchors (Drywall) In each marked spot, use a 3/16 drill bit to drill guide holes for the anchors. Network Unit Coverage Unit Power Adapters (2) Quick Start Guide Mounting Brackets (2) Screws (4) Drywall Anchors (4) REQUIRED HARDWARE Each Cel-Fi device may be supplied with mounting brackets and hardware to mount both (or either) the Coverage Unit and the Network Unit. NOTE: The brackets come equipped with screws and inserts for mounting in standard drywall. Before you install the mounts, make sure there are no wires or other objects, or metal plates, behind the drywall layer that will interfere with the inserts, screws, mount, or mounted units. 1 Determine Cel-Fi Device Location (refer to other side) 5 Install Mounting Bracket NETWORK UNIT USER INTERFACE COVERAGE UNIT USER INTERFACE Mounting Holes 2 Determine Mounting Hole Locations 6 Attach the Cel-Fi Unit to the wall mounted bracket Figure 1 Back view with mounting holes. Figure 2 Backside of unit fits onto bracket hooks. IMPORTANT: Your Cel-Fi DUO+ Smart Signal Booster is electronic equipment. Both units must be kept indoors and in a dry, cool, well ventilated area. Troubleshooting NETWORK UNIT Power & Status Indicator Indicator No lights on the Network Unit display. Issue The device is not receiving power. Power indicator is red. Network Unit hardware issue. LTE Indicator Signal Indicator Power indicator is green but no bars on the Network Unit display.
((( ))) Power indicator is Flashing Green. Network Unit does not have a 4G LTE signal. Network Unit Is setting up communications with Coverage Unit. COVERAGE UNIT Indicator Power & Status Indicator Network Unit Indicator COVERAGE UNIT NU CU No lights on the Coverage Unit display. Issue The device is not powered. Coverage Unit Power Indicator is red System Error. Coverage Unit Indicator Seven Segment Display Seven segment display cycling for more than a minute. Zero displayed. The Coverage Unit and Network Unit icons are red with two arrows. The Coverage Unit still trying to wirelessly connect to the Network Unit. The Coverage Unit is Too Close to the Network Unit. The Coverage Unit is Too Far Away from the Network Unit. Try This 1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the Coverage Unit to determine if the power supply is defective. Please check the Coverage Unit for an alternating error number to determine the proper solution from the list of Error Messages below. Try moving the Network Unit to another room or area where you have more coverage.
(Use your mobile phone to find the best 4G LTE coverage). Wait a few moments, once a path has been set up, the light will stop flashing. Try This 1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the Network Unit to determine if the power supply is defective. Please check the seven segment display for an alternating Error Messages to determine the proper solution from the list of Error Messages below. 1. Wait for the display to stop cycling. This could take several minutes. 2. Make sure that all other electronic devices (Wi-Fi routers, home phones, computers, etc.) are at least 1 meter from the Coverage & Network Units. Move the Coverage Unit further away from the Network Unit. The separation distance may be over 20 meter for a residence, and much further for open commercial spaces. Try and get an 8 or 9 on the display. Move the Coverage Unit closer to the Network Unit. PERFORMANCE The Coverage Unit has a boosted signal but only in a small area. Indicator Low Coverage Unit number or Network Unit input signal. ERROR MESSAGES Alternating E and Numeric Error Code Indicator E1 E3 E4 E5 E8 E9 Issue Network Unit and Coverage Unit are too close together or Network Unit signal level is low. Issue No 4G LTE signal at the Network Unit. Coverage Unit is overheating. Network Unit is overheating. Registration Required. Input signal at Network Unit too strong. Your system was moved from its original address. Registration required due to location lock. Try This Move the Coverage Unit away from the Network Unit to get a higher coverage number. This can mean putting the Coverage Unit on the opposite end of your home. Higher numbers indicate better coverage. You can also move the Network Unit to an area with a stronger signal. More bars is always better. Try This Try moving the Network Unit to another room or area where you have coverage. (Use your cell phone to find the best 4G LTE coverage). Make sure that the vents on the unit are not blocked. Move the unit to a cooler area. The system will start working normally when it cools down. Register your address with your mobile network provider, using the Cel-Fi Wave app. Your Network Unit is too close to a cellular tower. This may result in a reduced output power
(smaller coverage bubble) to limit network interference. Note: If you have satisfactory boost in cellular service you can ignore this message. Otherwise move your Network Unit to another location. You might need to move your Network Unit to the other side of your home/office. Either move the system back to its original location or register your new address with your mobile network provider, using the Cel-Fi Wave app. If you see any other error messages or for additional information about Cel-Fi DUO+ Signal Booster Installation go to: www.cel-fi.com/support