nuraloop User Manual model: E00B Power: 5V, 0.2A Wireless frequency band: 2400-2483.5 MHz A Contents Getting started Fitting your NuraLoop Turning your NuraLoop on/off Downloading the Nura app Swapping between Bluetooth devices Personalising your NuraLoop Updating your NuraLoop Your NuraLoop Charging your NuraLoop Checking your NuraLoops battery Using your NuraLoops TouchDials Making and receiving voice calls with your NuraLoop Connecting cables to your NuraLoop Connecting your NuraLoop to other products Changing your NuraLoops ear tips Cleaning the NuraLoop Computers TVs Aeroplane adaptors The Nura app Nura app features Customising your Nuraloops Touch Dials Customising your Immersion Adjusting your Active Noise Cancellation (ANC)/ Social Mode Changing your NuraLoops voice language Swapping, adding and deleting hearing profiles Troubleshooting Getting started troubleshooting Connecting to the Nura app troubleshooting Bluetooth troubleshooting NuraLoop wont personalise NuraLoop troubleshooting Comfort troubleshooting NuraLoop isnt making and receiving calls correctly Charging and battery issues Sound quality troubleshooting TouchDial troubleshooting Nura app issues Immersion troubleshooting Resetting your NuraLoop Need more help?
Warranty Compliance 3 4 4 4 5 5 6 7 7 7 7 8 8 9 10 10 10 11 11 12 12 12 13 13 13 14 15 15 15 15 16 17 17 17 17 18 18 18 18 18 19 19 20 1 NuraLoop safety information Read this manual before using the NuraLoop for the first time. Keep this manual handy for future reference. The NuraLoop has been designed and tested for safety and comfort, but please note: exposure to any noise of 85 Decibels (dB) or above (approximately the same volume as a food blender) can cause gradual hearing loss. Due to the clarity and noise canceling of the NuraLoop, you wont need to listen to your music as loudly as with many conventional headphones. Monitor your use. Hearing loss is a function of loudness versus time the louder the volume, the less time you can be exposed to it. The quieter the volume, the longer you can listen. For example, 8 hours at 85 dB causes as much damage as 4 hours at 88 dB, 2 hours at 91 dB, or just 15 minutes at 100 dB. Only use the NuraLoop with the volume set at a comfortable, moderate level. Do not listen to music at a high volume for any extended period. Be aware that reminders or warning sounds, i.e. alarms, message tones and incoming calls, might vary while using the NuraLoop. If you experience a warming sensation or loss of hearing, remove the NuraLoop from your head immediately. If the NuraLoop emits a loud or unusual noise, stop using it and contact Nura support immediately. Due to the noise-cancelling technology, do not use the NuraLoop at any time when an inability to hear may present a danger to yourself or others. For example, while driving, riding a bicycle, in a construction site, or in or near traffic. If youre using the NuraLoop for phone calls while driving, then use caution and follow applicable laws regarding mobile phone and headphone use. Some jurisdictions impose specific limitations such as using a single earpiece while driving. Use only certified Nura cables to charge the NuraLoop. Charging the NuraLoop should be done only by following the instructions in this user manual. Do not make unauthorised alterations to this product. Any attempt to do so will void the warranty. Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device. Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified professional. 2 Getting started Following these steps to set up your NuraLoop the first time you use it 2 1 3 1 TouchDials 2 Voice call microphone 3 PlayClip magnetic connector 3 Fitting your NuraLoop 1 2 1. a. b. c. Put your NuraLoops cable behind your head. Place the hook over your ear. Insert the ear tip into your ear. 2. Rotate the ear tip back and forth. Your NuraLoop should feel secure and comfortable. If the ear tips are uncomfortable or dont sit securely in your ears, then try changing to different sized ear tips. Turning your NuraLoop on/off Your NuraLoop turns on and off automatically when you put it in your ears. Downloading the Nura app To set up your NuraLoop, youll need to personalise it via the Nura app. You can download the Nura app from:
iOS the App Store Android Google Play For Android users only: directly from nura.co 1. On the nura.co homepage, scroll down to Create your unique hearing profile. 2. Click Download here. Nura app system requirements:
iOS iOS 9.3+ and Bluetooth 4 Android Android 5.0+ and Bluetooth 4 4 Connecting your NuraLoop with Bluetooth To set up your NuraLoop, youll need to connect with Bluetooth. To connect your NuraLoop with Bluetooth:
1. Put on your NuraLoop. When you put on your NuraLoop, it turns on and enters discoverable mode. 2. Open your mobile devices Settings > Bluetooth. 3. Select NuraLoop XXX. Dont connect to NuraLoop XXX [LE]. This is your NuraLoops low-energy mode, which automatically connects after youve connected to NuraLoop XXX. Swapping between Bluetooth devices Your NuraLoop automatically enters discoverable mode for two minutes when you first put it on so you can easily swap between your devices. You can also turn on discoverable mode at any time:
1. Open the Nura app. 2. Select the menu button > NuraLoop settings > Enter discoverable mode. Personalising your NuraLoop Before you can start using your NuraLoop, you will need to personalise it. When you personalise, your NuraLoop learns how you hear. Before personalising your NuraLoop:
1. Download the Nura app. 2. In the Nura app, tap Create an account and enter your details. If you already have a Nura account, then tap Log in instead. 3. Select NuraLoop. 4. Put on your NuraLoop. When you put on your NuraLoop, it turns on and enters discoverable mode. 5. Tap Open Bluetooth Settings on the Nura app and select NuraLoop XXX. 5 Personalising your NuraLoop:
1. In the Nura app, tap Begin to start personalisation. 2. Adjust your NuraLoops ear buds by rotating them back and forth until you see two constant ticks (check marks) on the Nura app screen. Once you have a good fit, personalisation starts and takes 12 minutes. 3. Tap Personalised to hear music with your hearing profile. 4. Use the slider to adjust your Immersion. 5. Dial back and forth to adjust between Active Noise Cancellation (ANC) and Social Mode. 6. Customise your NuraLoops TouchDials. Your NuraLoop is now personalised. Updating your NuraLoop From time to time, youll see a message on the Nura app asking you to update your NuraLoop. You can also check if your NuraLoop needs updating at any time:
1. Open the Nura app. 2. Tap the menu button > NuraLoop Settings > Software update. 3. If your NuraLoop needs updating, then tap Start update. 6 Your NuraLoop This section contains everything you need to know about using your NuraLoop Charging your NuraLoop Your NuraLoops battery provides 16+ hours of wireless use. To charge your NuraLoops battery:
1. Connect your NuraLoop to the USB-A charging cable (comes included). 2. Connect the cable to a computer or wall charger. The USB-A charging cable has an LED light that lights up when the NuraLoop is charging. The NuraLoops battery takes approximately two hours to fully charge. Checking your NuraLoops battery Check the battery indicator in the top-right corner of the Nura app. A voice prompt will announce your battery level when you first put on your NuraLoop. A voice prompt will announce battery low when your NuraLoop needs charging. Using your NuraLoops TouchDials The NuraLoop has a TouchDial on each side that you can tap, double tap and dial to perform useful functions. Dial Tap and double tap Dial Dial the TouchDials clockwise and anticlockwise to adjust your ANC/Social Mode and volume. The left dial controls ANC/ Social Mode and the right dial controls the volume. Tap and double tap Tap and double tap the TouchDials to skip tracks, play/pause and more. 7 Making and receiving voice calls with your NuraLoop When your NuraLoop is connected with Bluetooth, you can answer voice calls:
Directly on your phone. By using your NuraLoops TouchDials. Connecting cables to your NuraLoop Your NuraLoop comes with an analog cable and a USB-A charging cable. Please note: the NuraLoop analog cable is designed to be worn behind your head. Do not attempt to disconnect the cable that runs between the two ear buds. This cable is not detachable. NuraLoop cables:
USB-A charging cable Analog cable Connect a cable:
With the NuraLoops PlayClip magnetic connector, cables snap into place automatically. 8 Connecting your NuraLoop to other products You can connect your NuraLoop to other products in the following ways:
Cable Bluetooth Analog Voice Calls Control TouchDial Quality Lossless Audio Near lossless
(via Qualcomm aptX HD audio) Please note:
The analog cable cannot be used when your NuraLoops battery is not charged. The NuraLoop USB-A charging cable (comes included) is charging only. You cannot listen to audio with the USB-A cable. The NuraLoops personalised sound works no matter how you connect wireless or wired. Dont connect your NuraLoop to an external headphone amplifier as the NuraLoop has an amplifier built-in. 9 Computers Mac Connect your NuraLoop with Bluetooth 1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop. 2. Put on your NuraLoop. When your NuraLoop is on your head, it automatically turns on and enters Bluetooth pairing mode. 3. Select
> System Preferences > Sound. 4. Select NuraLoop XXX as the Output. XXX is your NuraLoops unique pairing number. PC Connect your NuraLoop with Bluetooth 1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop. 2. Put on your NuraLoop. When your NuraLoop is on your head, it automatically turns on and enters Bluetooth pairing mode. 3. Click the Bluetooth icon on your computers taskbar. 4. From Bluetooth & other devices, click Add Bluetooth or other device. 5. Select NuraLoop XXX. XXX is your NuraLoops unique pairing number. Alternatively, you can connect your NuraLoop to a PC or Mac with the NuraLoop analog cable. Please note: the NuraLoops microphones cannot be used when connected via analog cable. Audio configurations on TVs vary. Check your TVs connectivity is compatible with the NuraLoops connectivity. TVs Aeroplane adaptors Audio jack configurations on aeroplanes vary. If the aeroplane adaptor has a 3.5 mm jack, then use the NuraLoop analog cable (comes included). 10 Changing your NuraLoops ear tips The NuraLoop comes with three ear tip sizes. Try all the ear tip sizes to find the ones that best fit your ears. Youll know you have a good seal if the sound around you quietens when you put on your NuraLoop. To change your NuraLoops ear tips:
1. Gently pull the ear tip to remove. 2. Push the new ear tip onto the NuraLoop. 3. Check the new ear tip is pushed on all the way. Cleaning the NuraLoop Your NuraLoop needs cleaning from time to time. Please note: never use alcohol, cleaning solvents or strong detergents when cleaning the NuraLoop. To clean the NuraLoop:
1. Remove the NuraLoops ear tips, and wash them with water and a mild detergent. 2. Rinse and dry the ear tips. 3. Reattach the ear tips. 4. Wipe the NuraLoop with a soft, damp cloth. 11 Read on for everything that you need to know about the Nura app The Nura app Nura app features 3 4 2 1 8 5 6 7 9 1 Menu 2 Refer a friend 3 Add new profile 4 Share profile 5 Battery 6 Change profile 7 Unique hearing profile 8 Social Mode 9 Personalised Mode 10 Immersion 10 Customising your NuraLoops TouchDials The NuraLoop has a TouchDial on each side that you can tap, double tap and dial to perform useful functions. The left dial controls ANC/ Social Mode and the right side controls the volume. You can customise the tap and double tap controls:
1. Open the Nura app. 2. Tap menu > NuraLoop settings > Configure Touch Buttons. 3. Choose the tap and double tap controls. 12 Customising your Immersion 1. Open the Nura app. 2. Use the Immersion slider to choose your level of bass. Please note: always set your Immersion to a comfortable, moderate level when youre using your NuraLoop for an extended period of time. Adjusting your Active Noise Cancellation (ANC)/ Social Mode Active Noise Cancellation reduces outside noise so you can focus on your music. Social Mode passes outside sound into your NuraLoop so you can hear conversations and the world around you. To adjust your NuraLoops ANC/ Social Mode via the TouchDial or in-app:
Dial the left TouchDial clockwise and anticlockwise to adjust between ANC and Social Mode. TouchDial In-app Turning ANC off/ on:
1. Tap the Social Mode button on the homepage of the Nura app. 2. Move the dial on the app clockwise and anticlockwise to adjust between ANC and Social Mode. 1. Open the Nura app. 2. Tap menu > NuraLoop Settings. 3. Toggle ANC (Active Noise Cancellation) off/on. Changing your NuraLoops voice language Your NuraLoops voice guides you through personalising your NuraLoop, announces the battery level and identifies connected devices. To change your NuraLoops voice language:
1. Open the Nura app. 2. Tap menu > NuraLoop settings > Change voice language. 3. Choose your preferred language. 4. To confirm the change, tap Yes. Please note: it takes approximately 10 minutes for the voice language to change. The NuraLoop needs to install new software to change your language. 13 Swapping, adding and deleting hearing profiles You can store up to three users hearing profiles on your NuraLoop at a time. Swapping profiles:
1. Open the Nura app. Adding a hearing profile:
1. Open the Nura app. 2. Tap the current users name on the Nura app homepage. 3. Tap the hearing profile youd like to switch to. a. Tap the additional user button on the Nura app homepage. b. Tap the current users name on the Nura app homepage. Then, tap Create new hearing profile. 2. Select either Owner or Another Person/ Guest. 3. If you own the NuraLoop youre using, select Owner. If youre using someone elses NuraLoop, select Another Person/ Guest. 4. Follow the app prompts to finish adding your new hearing profile. Deleting a hearing profile:
1. Open the Nura app. 2. Tap menu > NuraLoop Settings > Delete Hearing Profile. 3. Select the hearing profile youd like to delete. The Nura app confirms your hearing profile has been deleted. 14 Troubleshooting If youre ever having trouble with your NuraLoop, read the following troubleshooting Please note: do not attempt to disconnect the cable that runs between the two ear buds. This cable is not detachable. Getting started troubleshooting Connecting to the Nura app troubleshooting If your NuraLoop wont connect to the Nura app:
Close and reopen the Nura app. Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable. Your NuraLoop turns on and enters discoverable mode when it is on your head with no cables attached. Check your NuraLoop is connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the Nura app. Check your mobile device and the Nura app have been updated to the latest version. Check your internet connection is stable. Delete the Nura app, restart your mobile device and then reinstall the Nura app. Reset your NuraLoop. Bluetooth troubleshooting If youre having trouble connecting your NuraLoop with Bluetooth:
Check your NuraLoop and device are charged. Check your NuraLoop and device are within 10 feet of each other. Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable. Your NuraLoop turns on and enters discoverable mode when it is on your head with no cables attached. Check youre connecting to NuraLoop XXX , not NuraLoop XXX [LE]. NuraLoop XXX [LE] is your NuraLoops low-energy mode, which will automatically connect after youve connected to NuraLoop XXX. Move away from other Bluetooth devices, microwaves and wireless routers to avoid interference. 15 Restart your device and then try connecting your NuraLoop with Bluetooth again. If youve previously connected your NuraLoop with Bluetooth, then remove your NuraLoop from your devices paired device list and try connecting it again. Further troubleshooting:
Reset your NuraLoop. Bluetooth cutting in and out?
Bluetooth is designed for short distances, so you might experience some interference from time to time. To minimise Bluetooth interference, try the following:
Move your paired device closer to the NuraLoops Bluetooth sensor, which is in the right ear bud. Move your NuraLoop and device away from other Bluetooth devices, microwaves and wireless routers. Update your NuraLoop and mobile device to the latest versions. NuraLoop wont personalise If youre having trouble personalising your NuraLoop:
Change to different sized ear tips and try personalising again. Sit still and try not to talk during personalisation. Make sure youre in a quiet place. Make sure your NuraLoops ear tips are sitting securely in your ears. Fit your NuraLoop correctly:
Anything that sits near your ears can break the seal between your ears and your NuraLoop. Remove any headwear, earrings and other jewellery that sits near your ears. If you have long hair that sits near your ears, then tie it back for personalisation. Still having trouble personalising your NuraLoop?
Tap Continue on the Nura app. This automatically takes you to the next stage of personalisation. 16 NuraLoop troubleshooting Comfort troubleshooting Like with any in-ear headphone, people with sensitive ear canals might experience some discomfort with the NuraLoop at first. If your NuraLoop is feeling uncomfortable, then try the different sized ear tips. If youre still experiencing discomfort, dont worry youll get used to the fit and feel of the NuraLoop after a few days of use. NuraLoop isnt making and receiving calls correctly If youre having trouble making and receiving phone calls, or calls via Skype, FaceTime or other calling apps:
Check your NuraLoop is connected with Bluetooth. You are unable to make calls when connected via analog cable. Check that nothing is blocking your NuraLoops microphones. The microphones are located on the right side of your NuraLoop. Disconnect your NuraLoop from your device and then reconnect. Check your Bluetooth connection. Poor call quality can be caused by a poor Bluetooth connection. Reset your NuraLoop. Charging and battery issues If your NuraLoop isnt charging:
Make sure youre charging with the NuraLoop USB-A cable only. If youre trying to charge with a computer, then try using a different USB port or a wall charger. If youre trying to charge with a wall charger, then try charging with a computer. If youre attempting to charge with a USB hub, then make sure its powered. Reset your NuraLoop. 17 Sound quality troubleshooting To get the highest sound quality from your NuraLoop:
Use the NuraLoop analog cable to enable lossless transfer. Use a lossless file format, such as AIFF, WAV or FLAC. Use a lossless streaming service, such as Tidal. If youre using Spotify or a similar streaming service, use the high-quality streaming option. Check youre not in Social Mode. If youre using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files. Or use minimum 256kbps (and preferably 320kbps) files with modern codecs. Personalise your NuraLoop again. The NuraLoop uses sensitive microphones to personalise, so movements, outside noises and heavy breathing can affect your hearing profile. TouchDial troubleshooting If your NuraLoops TouchDials arent working correctly:
Check your NuraLoops TouchDials have been configured correctly. Reset your NuraLoop. Nura app issues Immersion troubleshooting If your NuraLoops Immersion is sounding distorted, then check your Immersion is set to a comfortable, moderate level. Resetting your NuraLoop If youre having trouble with your NuraLoop and are unsure how to proceed:
1. Connect your NuraLoop to the USB-A charging cable. 2. Connect the USB-A charging cable to your computer. 3. Unplug the USB-A charging cable from your NuraLoop. Your NuraLoop has now been reset and will function correctly. 18 Need more help?
Check our in-depth online help & support site nura.co/support You can also contact us via email and live chat at nura.co/contact Warranty Your NuraLoop is covered by a one-year limited warranty. Find out more at nura.co/returns 19 Compliance nura adheres to the certification requirements for various regions around the world. For a full list of certifications please visit: nura.co/compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the distance between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Changes or modifications not expressly approved by NURA could void the users authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 47 CFR 2.1077 Compliance Information Responsible Party U.S. Contact Information:
Nura USA Operations Inc. 1375 Broadway, 15th Floor, New York, NY 10018 USA compliance@nura.co IC Warning:
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Lmetteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
20 1. Lappareil ne doit pas produire de brouillage;
2. Lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Cet quipement est conforme aux limites dexposition aux radiations IC CNR-102 tablies pour un environnement non contrl. Cet metteur ne doit pas tre situ ou fonctionner conjointement avec une autre antenne ou un autre metteur. CAN ICES-3 (B)/NMB-3(B) The product is only guaranteed to comply with EN50332 in generic mode with immersion off with the volume limiter on. Depending on the hearing of the user, some combinations of hearing corrections and immersion setting may exceed EN50332 limits. To prevent possible hearing damage, do not listen at high levels for long periods. This device may be operated in all member states of the EU. Declaration for EU compliance:
Operation Frequency Band/Max. RF power transmitted: 2400-2483.5 MHz. Hereby, nura Operations Pty. Ltd declares that the radio equipment type E00B is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.nura.co/nuraloop/compliance Focus on your safety and that of others if you use the headphones while engaging in any activity requiring your attention. You may remove the headphones or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals. Do not use the headphones if they emit any loud or unusual noise. If this happens, take the headphones off and contact Nura customer service. Do not submerge or expose the headphones to water, or wear while participating in water sports, e.g., swimming, surfing etc. CAUTION the battery shall not be exposed to excessive heat such as sunshine, fire or the like DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS NCC :
(1)
(2) 21 This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark iPhone is used with a license. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by nura Operations Pty. Ltd. is under license. Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries, used with permission. Android, Google Play and the Google Play logo are trademarks of Google Inc. The NuraLoop is designed by nura in Melbourne, Australia. Made and assembled in China. 2019 nura pty. Ltd. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission. 22