FCC ID: XFT-TELO103 VoIP Base station

harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate. How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662 for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations. How State Law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state. Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN 4 ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. Copyright Notices 2013 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo Air, Ooma PureVoice, Ooma Premier, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending. Ooma reserves the right to revise this publication and to make changes in its content from time to time without obligation on the part of Ooma to provide notification of such revision or change. Ooma provides this guide without warranty of any kind, implied or expressed, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Ooma may make improvements or changes in the product(s) described in this manual at any time. 710-0112-102 Important 911 Information

!

Ooma wants to make sure that you are aware of important differences in the way 911 service operates with Ooma when compared with traditional telephone service. Heres what you need to keep in mind:

Differences between traditional 911 service and Ooma 911. Be advised that Ooma 911 service is less reliable than traditional 911 service. Some regions do not support enhanced 911 service and your emergency call may be routed to an emergency response center which does not keep your contact information on file. Be prepared during any service interruption. Ooma phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-

payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption. Do not disconnect. Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately. Keep your service address up to date. Ooma will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. You may update your address online or by calling customer support at 1-888-711-6662. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address. Inform other users. You must notify members of your household and other potential users of your Ooma phone service of the nature and limitations of 911 emergency calls. Limitations of Liability. Oomas terms of service limit and disclaim liability related to Ooma 911 service, so please read these carefully. For a complete description of our Ooma 911 service, please see Oomas terms of service at www.ooma.com/911. Please leave this notice next to your phone. 1

! Safety Information When using telephone equipment, including the Ooma Telo Air device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:

Do not use the equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid. Avoid using the equipment during an electrical storm. There may be a remote risk of electric shock from lightning. Use only the power adapter indicated in this manual, if necessary order a new replacement power adapter from Ooma or authorized retailers using the original part number. Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a fire. Do not overload power outlets and extensions cords, otherwise it can result in fire or serious electrical shock. To prevent overheating, situate the equipment away from heat sources such as radiators, heat registers, stoves, or other fixtures, appliances and products that produce heat. Unplug with caution the equipment from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fire or electrical shock. Do not remove the cover or disassemble any component of the equipment. The equipment contains no user-serviceable parts. Unplug the equipment from the power outlet before cleaning. Do not use liquid or if aerosol cleaners, use a damp cloth or a microfiber cloth for cleaning. The equipment should never be placed near or over radiator or heat register, nor in any area where proper ventilation is not provided. Do not allow anything to rest on the equipment, its power cord Do not install the equipment where its power cord may be walked or power adapter. or stumbled on. 2 of the leak. Unplug the equipment from the power outlet if the power adapter cord or power adapter prongs are damaged or frayed, if liquid has been spilled onto the equipment, if the equipment has been exposed to rain, water or any other liquid, if the internal components of the equipment or its power adapter are exposed. Do not use a telephone to report a gas leak in the vicinity The power supply adapter is intended to be correctly oriented in a vertical or floor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet. The equipment and accessories must be operated only for its intended use and not for any other purposes. The FCC Wants You To Know This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna, Increase the separation between the equipment and receiver, Connect the equipment into an outlet on a circuit different from that to which the receiver is connected, Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the users authority to operate this equipment. To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCCs exposure criteria. DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user serviceable components. Changes or modifications to this product not expressly approved by Ooma, or operation of this product in any way other than as detailed by the owners manual, could void your authority to operate this product. Should you experience trouble with this equipment, please contact Ooma customer service at 1-888-711-6662. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. NOTICE: According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy that the product may produce for its intended usage. This product has been tested and found to comply with the FCC exposure requirements. The equipment is to be installed and operated 8 inches (20 cm) or more from the users body other than the hands. Use of other accessories may not ensure compliance with FCC radio frequency exposure requirements and should be avoided. Limited Warranty What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (Consumer or you) that the Ooma Telo Air device contained in this package (Product) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America. What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function. How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product. What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force major;

or (d) any Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States, or that is returned without a valid proof of purchase; or (h) any indirect or consequential 3

for repair from outside the United States, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate. How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662 for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations. How State Law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state. Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER 4 BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. Copyright Notices 2013 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma PureVoice, Ooma Premier, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending. Ooma reserves the right to revise this publication and to make changes in its content from time to time without obligation on the part of Ooma to provide notification of such revision or change. Ooma provides this guide without warranty of any kind, implied or expressed, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Ooma may make improvements or changes in the product(s) described in this manual at any time. 710-0112-102 Important 911 Information

!

Ooma wants to make sure that you are aware of important differences in the way 911 service operates with Ooma when compared with traditional telephone service. Heres what you need to keep in mind:

Differences between traditional 911 service and Ooma 911. Be advised that Ooma 911 service is less reliable than traditional 911 service. Some regions do not support enhanced 911 service and your emergency call may be routed to an emergency response center which does not keep your contact information on file. Be prepared during any service interruption. Ooma phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-

payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption. Do not disconnect. Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately. Keep your service address up to date. Ooma will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. You may update your address online or by calling customer support at 1-888-711-6662. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address. Inform other users. You must notify members of your household and other potential users of your Ooma phone service of the nature and limitations of 911 emergency calls. Limitations of Liability. Oomas terms of service limit and disclaim liability related to Ooma 911 service, so please read these carefully. For a complete description of our Ooma 911 service, please see Oomas terms of service at www.ooma.com/911. Please leave this notice next to your phone. 1

! Safety Information When using telephone equipment, including the Ooma Telo device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:

Do not use the equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid. Avoid using the equipment during an electrical storm. There may be a remote risk of electric shock from lightning. Use only the power adapter indicated in this manual, if necessary order a new replacement power adapter from Ooma or authorized retailers using the original part number. Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a fire. Do not overload power outlets and extensions cords, otherwise it can result in fire or serious electrical shock. To prevent overheating, situate the equipment away from heat sources such as radiators, heat registers, stoves, or other fixtures, appliances and products that produce heat. Unplug with caution the equipment from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fire or electrical shock. Do not remove the cover or disassemble any component of the equipment. The equipment contains no user-serviceable parts. Unplug the equipment from the power outlet before cleaning. Do not use liquid or if aerosol cleaners, use a damp cloth or a microfiber cloth for cleaning. The equipment should never be placed near or over radiator or heat register, nor in any area where proper ventilation is not provided. Do not allow anything to rest on the equipment, its power cord or power adapter. Do not install the equipment where its power cord may be walked 2 or stumbled on. Unplug the equipment from the power outlet if the power adapter cord or power adapter prongs are damaged or frayed, if liquid has been spilled onto the equipment, if the equipment has been exposed to rain, water or any other liquid, if the internal components of the equipment or its power adapter are exposed. of the leak. Do not use a telephone to report a gas leak in the vicinity The power supply adapter is intended to be correctly oriented in a vertical or floor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet. The equipment and accessories must be operated only for its intended use and not for any other purposes. The FCC Wants You To Know This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna, Increase the separation between the equipment and receiver, to which the receiver is connected, Connect the equipment into an outlet on a circuit different from that Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the users authority to operate this equipment. To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCCs exposure criteria. DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user serviceable components. Changes or modifications to this product not expressly approved by Ooma, or operation of this product in any way other than as detailed by the owners manual, could void your authority to operate this product. Should you experience trouble with this equipment, please contact Ooma customer service at 1-888-711-6662. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. NOTICE: According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy that the product may produce for its intended usage. This product has been tested and found to comply with the FCC exposure requirements. The equipment is to be installed and operated 8 inches (20 cm) or more from the users body other than the hands. Use of other accessories may not ensure compliance with FCC radio frequency exposure requirements and should be avoided. Limited Warranty What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (Consumer or you) that the Ooma Telo device contained in this package

(Product) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America. What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function. How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product. What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force major;

or (d) any Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped 3

Important 911 Information

Do not disconnect. harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate. How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662 for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations. How State Law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state. Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN 4 ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. Copyright Notices 2013 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo Air, Ooma PureVoice, Ooma Premier, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending. Ooma reserves the right to revise this publication and to make changes in its content from time to time without obligation on the part of Ooma to provide notification of such revision or change. Ooma provides this guide without warranty of any kind, implied or expressed, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Ooma may make improvements or changes in the product(s) described in this manual at any time. 710-0112-102 Ooma wants to make sure that you are aware of important differences in the way 911 service operates with Ooma when compared with traditional telephone service. Heres what you need to keep in mind:

Differences between traditional 911 service and Ooma 911. Be advised that Ooma 911 service is less reliable than traditional 911 service. Some regions do not support enhanced 911 service and your emergency call may be routed to an emergency response center which does not keep your contact information on file. Ooma phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-

payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption. Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately. Keep your service address up to date. Ooma will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. You may update your address online or by calling customer support at 1-888-711-6662. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address. You must notify members of your household and other potential users of your Ooma phone service of the nature and limitations of 911 emergency calls. Limitations of Liability. Oomas terms of service limit and disclaim liability related to Ooma 911 service, so please read these carefully. For a complete description of our Ooma 911 service, please see Oomas terms of service at www.ooma.com/911. Please leave this notice next to your phone. 1 Be prepared during any service interruption. Inform other users.

! Safety Information When using telephone equipment, including the Ooma Telo Air device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:

Do not use the equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid. Avoid using the equipment during an electrical storm. There may be a remote risk of electric shock from lightning. Use only the power adapter indicated in this manual, if necessary order a new replacement power adapter from Ooma or authorized retailers using the original part number. Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a fire. Do not overload power outlets and extensions cords, otherwise it can result in fire or serious electrical shock. To prevent overheating, situate the equipment away from heat sources such as radiators, heat registers, stoves, or other fixtures, appliances and products that produce heat. Unplug with caution the equipment from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fire or electrical shock. Do not remove the cover or disassemble any component of the equipment. The equipment contains no user-serviceable parts. Unplug the equipment from the power outlet before cleaning. Do not use liquid or if aerosol cleaners, use a damp cloth or a microfiber cloth for cleaning. The equipment should never be placed near or over radiator or heat register, nor in any area where proper ventilation is not provided. Do not allow anything to rest on the equipment, its power cord Do not install the equipment where its power cord may be walked or power adapter. or stumbled on. 2 Unplug the equipment from the power outlet if the power adapter cord or power adapter prongs are damaged or frayed, if liquid has been spilled onto the equipment, if the equipment has been exposed to rain, water or any other liquid, if the internal components of the equipment or its power adapter are exposed. Do not use a telephone to report a gas leak in the vicinity of the leak. The power supply adapter is intended to be correctly oriented in a vertical or floor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet. The equipment and accessories must be operated only for its intended use and not for any other purposes. The FCC Wants You To Know This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna, Increase the separation between the equipment and receiver, Connect the equipment into an outlet on a circuit different from that to which the receiver is connected, Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the users authority to operate this equipment. To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCCs exposure criteria. DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user serviceable components. Changes or modifications to this product not expressly approved by Ooma, or operation of this product in any way other than as detailed by the owners manual, could void your authority to operate this product. Should you experience trouble with this equipment, please contact Ooma customer service at 1-888-711-6662. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. NOTICE: According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy that the product may produce for its intended usage. This product has been tested and found to comply with the FCC exposure requirements. The equipment is to be installed and operated 8 inches (20 cm) or more from the users body other than the hands. Use of other accessories may not ensure compliance with FCC radio frequency exposure requirements and should be avoided. Limited Warranty What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (Consumer or you) that the Ooma Telo Air device contained in this package (Product) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America. What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function. How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product. What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force major;

or (d) any Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States, or that is returned without a valid proof of purchase; or (h) any indirect or consequential 3

Quick Start Guide Ooma Telo Package Contents Ooma Telo Ethernet Cable (7 ft) AC Adapter (6 ft) Getting Started Installing Ooma is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through setting up your Ooma Telo and introduce the basics of using your Ooma service. a b Have a Question or Need Assistance?

Here is where you can look for help:

Knowledge base: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: www.ooma.com/forums Live Customer Care: 1-888-711-OOMA (6662) Go to Step 1 700-0112-302 Step 1 Activate Online Step 4 Power On Begin by activating your Ooma Telo device online. Locate the seven-digit activation code printed on the bottom of the Telo. Next, navigate a web browser to:

http://www.ooma.com/activate Power Outlet b The activation wizard will guide you through:

Selecting a phone number Registering your 911 address Adding billing information Creating your My Ooma account Youll receive an email confirmation once your device is activated. Go to Step 2 Plug in your Ooma Telo Plug the provided AC adapter b into the POWER port. It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The Ooma logo and all the keys will turn solid blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.

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If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes depending on the speed of your Internet connection. Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is complete. Step 2 Connect To Your Router Congratulations, Youre Done!

Place your first phone call Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice technology. While you are at it, you might want to tell them about Ooma!

Router a Set up your voicemail Initializing your voicemail account takes only a few minutes. To get started, pick up the phone connected to the Ooma Telo and press the key on the Telo. The system will walk you through configuring your account and recording a personal greeting. Connect the Ooma Telo to your Router Using the included Ethernet cable a , connect the TO INTERNET port of the Telo to an open Ethernet port on your router. Alternative Setup Options a While we recommend that you begin with this setup, the Ooma Telo is flexible enough to fit into any home network. Please see the back side of this guide for other network installation options. Check out My Ooma Access your online control panel at my.ooma.com. Here youll unlock the capabilities of your system:

Check voicemail and call logs Configure preferences and set up advanced features Purchase additional services and add-ons Go to Step 3 And much more! The first time you log in, our Setup Wizard will help you configure our most popular features. Step 3 Connect Your Phone Whats Next?

Transfer your phone number In most areas, you can port your existing phone number to Ooma for a one-time fee. You must maintain phone service with your current provider until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:

my.ooma.com/port Explore Ooma Premier Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the chance to test drive more than 25 premium calling features. See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benefits included in a subscription to Ooma Premier, go to:

my.ooma.com/premier More information on the other side Corded or Cordless Phone Plug your phone into the Ooma Telo Using your existing phone cable, plug your corded phone or cordless phone base station into the PHONE port. Go to Step 4 Alternative Setup Options The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation. Option A Install Telo between modem and router Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Dont worry, this wont slow down your Internet connection. 1 Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME NETWORK port of the Telo. 2 Use the included Ethernet cable and connect the TO INTERNET port of the Telo to your modem. 3 Reboot your modem and router. Router Ooma Telo Modem HOME NETWORK TO INTERNET Option B Install Telo between modem and PC If you only have one computer and it is connected directly to your modem, follow these instructions:

1 Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end of the cable and plug it into the HOME NETWORK port of the Telo. 2 Use the included Ethernet cable and connect the TO INTERNET port of the Telo to your modem. 3 Reboot your modem and computer. Connecting fax machines and other devices A standard phone splitter can be used to connect more than one device to the PHONE port. Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls. To complete these types of calls, you must dial * 9 9 prior to the destination phone number. A successful data transfer mainly depends on the speed and quality of your Internet connection. To learn more, visit: www.ooma.com/fax Computer Ooma Telo Modem HOME NETWORK TO INTERNET Ooma Telo PHONE Phone Splitter Phone Fax, DVR or STB Add-Ons for Ooma Telo Ooma HD2 Handset Unlock the full power of your Ooma Telo. The HD2 Handset lets you enjoy:

Two-inch color screen with picture caller-ID and Facebook profile pictures Unmatched clarity and lifelike sound quality of Ooma PureVoice HD Convenient access to voicemail, the Instant Second Line, and other enhanced features, right in your hand Ooma Wireless Adapter Connect your Ooma Telo wirelessly to your home Wi-Fi network:

to connect to any standard 802.11b/g/n Plug the adapter into the USB port wireless network Install your Ooma Telo in a central Convenient access to voicemail, call screening, Do Not Disturb, and other advanced features location in your home Ooma Linx Need to connect a fax machine or a second phone? The Linx allows you to:

Wirelessly and securely extend the Ooma service to additional phones and devices anywhere in your home Configure it for use with your primary number or as a dedicated second line Connect fax machines and other devices via pass-through mode Ooma Bluetooth Adapter Enjoy seamless integration between your home and mobile phone:

Link your mobile phone to your Telo so incoming cellular calls will ring through to your home phones Leave your cell phone in the charger without worrying about missing a call Enjoy the comfort and convenience of Pair up to seven Bluetooth devices talking on your home phone To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products Troubleshooting logo is blinking red A blinking red logo indicates that your Ooma Telo is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check below to find out what is preventing the Ooma Telo from working:

Logo is blinking red and Your Ooma Telo cannot establish a local network connection. are lit blue Check that your network cables are plugged in securely. Verify that the TO INTERNET port is connected to your router (or modem). The LED at the top of the connector should be lit green. Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in. Logo is blinking red and Your Telo is unable to register with the Ooma network. are lit blue Connecting your phone jacks You can link the Ooma Telo to all the phone jacks in your home, allowing you to connect phones in multiple rooms. Ooma Telo PHONE Note: This advanced set up requires you to disconnect the telephone company from your home phone wiring before plugging it into your Ooma Telo. To learn more, visit: www.ooma.com/homedistribution Verify that you have activated your device as described in Step 1. If you plugged in your device before going through the activation process, try rebooting it now. Check that your Internet connection is working. Try connecting a computer to the HOME NETWORK port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection. light up sequentially The Ooma Telo is booting. It is normal for the bottom row of icons to light up sequentially for about 30 seconds when the device is first starting up. Phone Phone Ooma Usage Guide Quick Reference Basic Operation Voicemail You dont hear the Ooma dialtone If the Ooma logo is blue but you dont hear a dialtone, check that your phone is correctly plugged into the PHONE port. logo or keys do not light up Check that the device is powered on and that the brightness is set at a viewable level. To adjust the brightness, press the key. Incoming calls do not ring your home phone When Do Not Disturb is turned on, the lit solid orange and all incoming calls will go directly to voicemail without ringing your phones. To turn off the key for three seconds. feature, press-and-hold the key will be You are unable to hear your messages Check that the speaker hasnt been turned off. Adjust the volume level by pressing volume it has been set to. The device will say what Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection. For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME NETWORK port, browsing to setup.ooma.com, then clicking on the Advanced tab. Brightness Adjustment Page Line 1 and Line 2 Delete Save / Send-to-VM Play Fast Forward Volume Adjustment System Status Rewind Stop Making and receiving calls To place a call, pick up a phone connected to your Ooma Telo and dial a phone number. To answer a call, pick up the phone when it rings as you normally would. Call-waiting Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again. Blocking caller-ID Disable your caller-ID on outgoing calls by dialing

* 6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy 911 emergency calling In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address International and other calling services A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes. Note: A prepaid balance is required for 411 calls. Ooma Premier Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!

Making two calls at once Press the line your handset, and youll get a new Ooma dialtone. key on your Telo, or the Flash key on Forwarding your voicemail Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail Staying connected on the go Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling Blocking telemarketers Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit:

my.ooma.com/blacklists Choosing a virtual number Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at:

my.ooma.com/numbers Setting up Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting. Playing messages at home When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts. Checking voicemail remotely There are three ways to check voicemail remotely:

1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN. 2 Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox 3 Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail Changing voicemail settings Pick up the phone connected to your Ooma Telo and press the key. From the main menu, select option 2: Change your settings, then follow the instructions. Identifying callers Dont recognize the number? Enhanced Caller-ID will look up the callers name from a national database so youll have more than just the number to go by. Screening your calls Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call. Setting up 911 notifications Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to:

my.ooma.com/911 Using Ooma on your smartphone Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G data connection with the Ooma Mobile HD app. To get started, go to:

my.ooma.com/mobile Turning off the ringer Need some peace and quiet? Simply press-and-hold key for three seconds and all your calls will roll the straight to voicemail. To deactivate Do Not Disturb, press-and-hold the key again for three seconds. And much, much more Explore all the features and benefits of Ooma Premier:

my.ooma.com/premier Line 1 & Line 2 Key A solid light shows your active call. Press the active line to put the call on hold. Press the other line to switch calls. Press both lines at the same time to create a 3-way conference call. Play Key Press to hear your voicemail messages. Key will blink when there are new messages. Fast Forward Key Press to skip to the next message. Rewind Key Press to replay the current message. Press twice to skip to the previous message. Stop Key Press to stop playing messages. Delete Key During playback, press to delete current message Save / Send-to-VM Key During playback, press to save current message Press to transfer an active call to voicemail. Press-and-hold for three seconds to turn Do Not Disturb on or off (a solid orange light means Do Not Disturb is on). Volume Adjustment Key Press to adjust the volume level. Brightness Adjustment Key Press to adjust the brightness level. Page Key Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as a handset. Solid Blue System Status Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational. Blinking Red System Status Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will not be able to make or receive calls. Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. Do not unplug your Ooma Telo when it is in this state. White System Status Indicates your Ooma Telo is not powered on or that the brightness is turned down (check the brightness level). If there is no power, you will not hear any dialtone and will not be able to make or receive calls. 2013 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Linx, Ooma Premier, Instant Second Line, Broadband Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.

telo air Quick Start Guide Ooma Telo Air Package Contents Ooma Telo Air Ethernet Cable AC Adapter Getting Started Installing Ooma is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through setting up your Ooma Telo Air and introduce the basics of using your Ooma service. a b Have a Question or Need Assistance?

Here is where you can look for help:

Knowledge base: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: www.ooma.com/forums Live Customer Care: 1-888-711-6662 (US) 1-866-929-6662 (Canada) Go to Step 1 700-0127-400 Step 1 Activate Online Step 4 Power On Begin by activating your Ooma Telo Air device online. Locate the seven-digit activation code printed on the bottom of the Telo. Next, navigate a web browser to:

http://www.ooma.com/activate Power Outlet b The activation wizard will guide you through:

Selecting a phone number Registering your 911 address Adding billing information Creating your My Ooma account Youll receive an email confirmation once your device is activated. Go to Step 2 Plug in your Ooma Telo Air Plug the provided AC adapter b into the POWER port. It is normal for the lights on the Telo Air to blink for a couple of minutes while it boots up. The Ooma logo will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.

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If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes depending on the speed of your Internet connection. Do not unplug the Telo Air while it is upgrading. It will automatically reboot after the upgrade is complete. Step 2 Connect To Your Router Congratulations, Youre Done!

Place your first phone call Pick up the phone you connected to the Ooma Telo Air and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice technology. While you are at it, you might want to tell them about Ooma!

Router a Set up your voicemail Initializing your voicemail account takes only a few minutes. To get started, pick up the phone connected to the Ooma Telo Air and press the key on the Telo. The system will walk you through configuring your account and recording a personal greeting. Connect the Ooma Telo Air to your Router Using the included Ethernet cable a , connect the INTERNET port of the Telo Air to an open Ethernet port on your router. Alternative Setup Options a While we recommend that you begin with this setup, the Ooma Telo Air is flexible enough to fit into any home network. Please see the back side of this guide for other network installation Go to Step 3 Check out My Ooma Access your online control panel at my.ooma.com. Here youll unlock the capabilities of your system:

Check voicemail and call logs Configure preferences and set up advanced features Purchase additional services and add-ons And much more! The first time you log in, our Setup Wizard will help you configure our most popular features. Step 3 Connect Your Phone Whats Next?

Transfer your phone number In most areas, you can port your existing phone number to Ooma for a one-time fee. You must maintain phone service with your current provider until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:

my.ooma.com/port Explore Ooma Premier Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the chance to test drive more than 25 premium calling features. See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benefits included in a subscription to Ooma Premier, go to:

my.ooma.com/premier More information on the other side Corded or Cordless Phone Plug your phone into the Ooma Telo Air Using your existing phone cable, plug your corded phone or cordless phone base station into the PHONE port. Go to Step 4 Alternative Setup Options The Ooma Telo Air is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation. Option A Install Telo Air between modem and router Installing the Telo Air between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Dont worry, this wont slow down your Internet connection. 1 Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME port of the Telo Air. 2 Use the included Ethernet cable and connect the 3 Reboot your modem and router. Option B INTERNET port of the Telo Air to your modem. Install Telo Air between modem and PC Router Ooma Telo Modem HOME INTERNET If you only have one computer and it is connected directly to your modem, follow these instructions:

1 Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end of the cable and plug it into the HOME port of the Telo Air. 2 Use the included Ethernet cable and connect the 3 Reboot your modem and computer. INTERNET port of the Telo Air to your modem. Connecting fax machines and other devices A standard phone splitter can be used to connect more than one device to the PHONE port. Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls. To complete these types of calls, you must dial * 9 9 prior to the destination phone number. A successful data transfer mainly depends on the speed and quality of your Internet connection. To learn more, visit: www.ooma.com/fax Computer Ooma Telo Air Modem HOME INTERNET Ooma Telo PHONE Phone Splitter Phone Fax, DVR or STB Connecting your phone jacks Ooma Telo You can link the Ooma Telo Air to all the phone jacks in your home, allowing you to connect phones in multiple rooms. PHONE Note: The PHONE port on the back of your Ooma Telo Air is not designed or certified for connecting to your phone companys wiring, whether through the phone jacks in your home or otherwise. In order to avoid an increased risk of fire and/or electrical shock, you must first completely and physically disconnect the telephone companys wiring outside of your house from the phone wiring that is inside of your house, before you plug your Ooma Telo Air into your phone jacks. Please visit www.ooma.com/homedistribution before you proceed with connecting your Telo Air to your phone jacks in this manner. Phone Phone Add-Ons for Ooma Telo Air Ooma HD3 Handset Unlock the full power of your Ooma Telo Air. The HD3 Handset lets you enjoy:

Two-inch color screen with picture caller-ID and Facebook profile pictures Unmatched clarity and lifelike sound quality of Ooma PureVoice HD Convenient access to voicemail, the Instant Second Line, and other enhanced features, right in your hand Ooma Linx Need to connect a fax machine or a second phone? The Linx allows you to:

Wirelessly and securely extend the Ooma service to additional phones and devices anywhere in your home Configure it for use with your primary number or as a dedicated second line Connect fax machines and other devices via pass-through mode Troubleshooting logo is blinking red A blinking red logo indicates that your Ooma Telo Air is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:

Verify that you have activated your device as described in Step 1. If you plugged in your device before going through the activation process, try rebooting it now. Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly. Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection. Try rebooting your Telo Air, modem, and router by pulling out the power and plugging them back in. logo does not light up Check that the AC adapter is plugged in and power is being supplied to the device. You dont hear the Ooma dialtone If the Ooma logo is blue but you dont hear a dialtone, check that your phone is correctly plugged into the PHONE port. Incoming calls do not ring your home phone When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial * 7 9 from your phone. You are unable to hear your messages Check that the speaker hasnt been turned off. Increase the volume level by pressing

. The device will say what volume it has been set to. Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection. For best results, Ooma recommends that you hardwire your Telo Air between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab. Ooma Usage Guide Quick Reference Basic Operation Voicemail Making and receiving calls To place a call, pick up a phone connected to your Ooma Telo Air and dial a phone number. To answer a call, pick up the phone when it rings as you normally would. Call-waiting Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again. Blocking caller-ID Disable your caller-ID on outgoing calls by dialing

* 6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy 911 emergency calling In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address International and other calling services A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes. Note: A prepaid balance is required for 411 calls. Ooma Premier Your Ooma Telo Air comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!

Making two calls at once Press the Flash key on your handset, and youll get a new Ooma dialtone. Forwarding your voicemail Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail Staying connected on the go Afraid to miss a call? Set up your Ooma Telo Air to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling Blocking telemarketers Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit:

my.ooma.com/blacklists Choosing a virtual number Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at:

my.ooma.com/numbers Setting up Pick up your phone and press the key on the Ooma Telo Air. The system will walk you through setting up your PIN and recording a personal greeting. Playing messages at home When you have new messages, the key will blink. key to listen to your voicemail through Press the the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts. Checking voicemail remotely There are three ways to check voicemail remotely:

1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN. 2 Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox 3 Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail Changing voicemail settings Pick up the phone connected to your Ooma Telo Air and press the From the main menu, select option 2: Change your settings, then follow the instructions. key. Identifying callers Dont recognize the number? Enhanced Caller-ID will look up the callers name from a national database so youll have more than just the number to go by. Monitoring your calls Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call. Setting up 911 notifications Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to:

my.ooma.com/911 Using Ooma on your smartphone Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to:

my.ooma.com/mobile Turning off the ringer Need some peace and quiet? Just press and hold the

>> button or dial * 7 8 on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold >> again or dial * 7 9 . And much, much more Explore all the features and benefits of Ooma Premier:

my.ooma.com/premier POWER INTERNET Page Key USB HOME PHONE System Status Volume Adjustment Fast Forward Delete Rewind Play Solid Blue System Status Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational. Solid Purple System Status Indicates your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail. Blinking Purple System Status Indicates your Ooma Telo Air is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state. Blinking Red System Status Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will not be able to make or receive calls. White System Status Indicates your Ooma Telo Air is not powered on or that brightness is turned all the way down. Play Key Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages. Fast Forward Key During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb. Rewind Key During voicemail playback, press to replay the current message. During voicemail playback, press twice to skip to the previous message. Press to adjust brightness of the system status lights. Delete Key During voicemail playback, press to delete current message. Volume Adjustment Key Press to adjust the volume level. Page Key (on rear of Telo) Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx. 2014 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Premier, Instant Second Line, Broadband Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.

5 VDC 3 A FPO ooma.com MADE IN CHINA Model No. TELOAIR105 FCC ID: XFT-TELO103 Reg. No. US: OMAMM00BTELO103 IC: 9769A-OOMATELO103 Contains FCC ID: TLZ-CB178NF Contains IC: 6100A-CB178NF MAC ADDRESS 0018-6140-abcd SERIAL NUMBER 123456789012 E112700 Electrical Safety ACTIVATION CODE 40abcde PART NUMBER 123-4567-890 REVISION 000

5 VDC 3 A FPO E112700 Electrical Safety ooma.com MADE IN CHINA Model No. TELOAIR105 FCC ID: XFT-TELO103 Reg. No. US: OMAMM00BTELO103 IC: 9769A-OOMATELO103 Contains FCC ID: TX2-RTL8822CE Contains IC: 6317A-RTL8822CE ACTIVATION CODE 40abcde MAC ADDRESS 0018-6140-abcd SERIAL NUMBER 123456789012 PART NUMBER 123-4567-890 REVISION 000

ooma, Inc.

(11/04/2021) Eurofins Electrical and Electronic Testing NA, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 RE: LETTER OF AGENT AUTHORIZATION To Whom It May Concern:

We, the undersigned, hereby authorize BTL Inc. to act on our behalf in all matters relating to application for equipment authorization, including the signing of all documents relating to these matters. We also hereby certify that no party to the application authorized hereunder is subject to the denial of benefits, including FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C.853(a). This agreement expires one year from the current date. Sincerely, Todd Krein Director of Architecture

FCC Class II Permissive Change Application Letter Eurofins Electrical and Electronic Testing NA, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 Applicants complete, legal business name:

ooma, Inc. Applicants mailing address:

525 Almanor Ave., Suite 200, SUNNYVALE, California, United States Equipment Product Code: TELOAIR105 FCCID Number and Date of Original Grant:

XFT-TELO103 02/05/2014 Person at the Applicants address to receive Grant (name, title, e-mail):

(Include mailing address if other than above):

Todd Krein Director of Architecture todd.krein@ooma.com Change Contents: [detail reasons for permissive change here]

Added a Pre-Approved Wifi/Bluetooth Module

(FCC ID: TX2-RTL8822CE) (IC: 6317A-RTL8822CE) to the unit to add Wifi and Bluetooth functionality. Sincerely, Todd Krein Director of Architecture 2021.11.04

(11/04/2021) Eurofins Electrical and Electronic Testing NA, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 RE: CONFIDENTIALITY REQUEST FOR (MODEL: TELOAIR105 / FCC ID: XFT-

TELO103) To Whom It May Concern:

This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that (the schematics, Bom, operational description and block diagram) required to be submitted with this application be permanently withheld from public review. The above documents are company proprietary information that should never get into the possession of Oomas competition. Please contact me if there is any information you may need. Sincerely, Signature:

Todd Krein Director of Architecture

(11/12/2021) Eurofins Electrical and Electronic Testing NA, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 RE: Short Term Confidentiality Request For (MODEL:TELOAIR105/FCC ID:XFT-

TELO103) To Whom It May Concern:

In accordance with sections 0.457 and 0.459 of CFR 47, ooma, Inc.. requests short-term Confidentiality of following sections of this application for a period of 45 days after grant is issued. Users manual These documents contain detailed system and equipment descriptions and related information about the product, which ooma, Inc. considers to be proprietary, confidential, and a custom design and otherwise, would not release to the general public. Since this design is a basis from which future technological products will evolve, ooma, Inc. feels that this information would be of benefit to its competitors, and that the disclosure of the information in these documents would give our competitors an unfair advantage in the market. Please contact me if there is any information you may need. Sincerely, Todd Krein Director of Architecture

TCB TCB GRANT OF EQUIPMENT AUTHORIZATION Certification Issued Under the Authority of the Federal Communications Commission By:

MET Laboratories, Inc. 914 W. Patapsco Avenue Baltimore, MD 21230-3432 Date of Grant: 07/24/2017 Application Dated: 07/24/2017 ooma, Inc. 1840 Embarcadero Road Palo Alto, CA 94303 Attention:Todd Krein , Director of Architecture NOT TRANSFERABLE EQUIPMENT AUTHORIZATION is hereby issued to the named GRANTEE, and is VALID ONLY for the equipment identified hereon for use under the Commission's Rules and Regulations listed below. FCC IDENTIFIER: XFT-TELO103 NameofGrantee:ooma, Inc. EquipmentClass: Part 15 Unlicensed PCS Base Station VoIP Base station Notes:

Grant Notes FCC Rule Parts 15D 1922.0 - 1928.0 Frequency Range (MHZ) Frequency Tolerance Emission Designator Output Watts 0.095 CIIPC. Power listed is conducted. The antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with instructions for transmitter operating conditions for satisfying RF exposure compliance.

TCB TCB GRANT OF EQUIPMENT AUTHORIZATION Certification Issued Under the Authority of the Federal Communications Commission By:

Curtis-Straus, LLC One Distribution Center Circle Suite #1 Littleton, MA 01460 Date of Grant: 11/02/2018 Application Dated: 11/02/2018 Realtek Semiconductor Corp. Innovation Road II, Hsinchu Science Park No. 2 Hsinchu, 300 Taiwan Attention:Dana Liaw , Project Manager NOT TRANSFERABLE EQUIPMENT AUTHORIZATION is hereby issued to the named GRANTEE, and is VALID ONLY for the equipment identified hereon for use under the Commission's Rules and Regulations listed below. FCC IDENTIFIER: TX2-RTL8822CE NameofGrantee:Realtek Semiconductor Corp. EquipmentClass: Part 15 Spread Spectrum Transmitter Notes:

802.11a/b/g/n/ac RTL8822CE Combo Module Single Modular Modular Type:

Grant Notes CC FCC Rule Parts Frequency Range (MHZ) 15C 2402.0 - 2480.0 Output Watts 0.02 Frequency Tolerance Emission Designator Power listed is the maximum conducted output power. Single Modular Approval for mobile RF Exposure condition. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product guidelines. Approval is limited to OEM installation only. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-Users must be provided with transmitter operation conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. CC:

This device is certified pursuant to two different Part 15 rules sections.

TCB TCB GRANT OF EQUIPMENT AUTHORIZATION Certification Issued Under the Authority of the Federal Communications Commission By:

Curtis-Straus, LLC One Distribution Center Circle Suite #1 Littleton, MA 01460 Date of Grant: 11/02/2018 Application Dated: 11/02/2018 Realtek Semiconductor Corp. Innovation Road II, Hsinchu Science Park No. 2 Hsinchu, 300 Taiwan Attention:Dana Liaw , Project Manager NOT TRANSFERABLE EQUIPMENT AUTHORIZATION is hereby issued to the named GRANTEE, and is VALID ONLY for the equipment identified hereon for use under the Commission's Rules and Regulations listed below. FCC IDENTIFIER: TX2-RTL8822CE NameofGrantee:Realtek Semiconductor Corp. EquipmentClass: Digital Transmission System Notes:

802.11a/b/g/n/ac RTL8822CE Combo Module Single Modular Modular Type:

FCC Rule Parts 15C 15C Frequency Range (MHZ) 2402.0 - 2480.0 2412.0 - 2472.0 Output Watts 0.016 0.794 Grant Notes CC CC MO Power listed is the maximum combined conducted output power. Single Modular Approval for mobile RF Exposure condition. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product guidelines. Approval is limited to OEM installation only. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-Users must be provided with transmitter operation conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end user has no manual instructions to remove or install the device. Only those antenna(s) tested with the device or similar antenna(s) with equal or lesser gain may be used with this transmitter. This device has 20 MHz and 40 MHz bandwidth modes. Frequency Tolerance Emission Designator CC: This device is certified pursuant to two different Part 15 rules sections. MO: This Multiple Input Multiple Output (MIMO) device was evaluated for multiple transmitted signals as indicated in the filing.

FCC Class II Permissive Change Application Letter MET Laboratories Attn: Certification Department 914 W. Patapsco Avenue Baltimore MD 21230-3453 Applicants complete, legal business name:

Ooma Inc. Applicants mailing address:

1880 Embarcadero Road Palo Alto , Ca 94303 Equipment Product Code: TELOAIRI05 FCCID Number and Date of Original Grant:

XFT-TELO103 2/05/2014 Person at the Applicants address to receive Grant (name, title, e-mail):

(Include mailing address if other than above):

Vi Lu Hardware Engineer vi.lu@ooma.com Change Contents: [detail reasons for permissive change here]

Added a Pre-Approved Wifi/Bluetooth Module (FCC ID: TLZ-CB178NF) (Ic:

6100A-CB178NF) to the unit to add Wifi and Bluetooth functionality. Sincerely, yous SUS Vi Lu Hardware Engineer 5/22/17

5/11/17 MET Laboratories, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 MNANAL OAMA CAM RE: CONFIDENTIALITY REQUEST FOR model TELOAIR105 To Whom It May Concern:

This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that: the schematics, BOM, operational description and block diagram required to be submitted with this application be permanently withheld from public review. roprietary information that should never get into the The above documents are compan ossession of Oomas competition. Please contact me if there is any information you may need. Sincerely, -

ry Sth]

Vi Lu Hardware Engineer

S/I/A7 MET Laboratories, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 WUNANAE OAMA CAM RE: Short Term Confidentiality Request For_ TELOAIR105 To Whom It May Concern:

In accordance with sections 0.457 and 0.459 of CFR 47, Ooma requests short-term Confidentiality of following sections of this application for a period of 90 days after grant is issued. Test setup photos External photos Internal photos Users manual These documents contain detailed system and equipment descriptions and related information about the product, which Ooma considers to be proprietary, confidential, and a custom design and otherwise, would not release to the general public. Since this design is a basis from which future technological products will evolve, Ooma feels that this information would be of benefit to its competitors, and that the disclosure of the information in these documents would give our competitors an unfair advantage in the market. Please contact me if there is any information you may need. Sincerely, Wy Vi Lu Hardwar Engineer 5-11-2017

11/8/2013 MET Laboratories, Inc. 914 West Patapsco Avenue Baltimore, MD 21230 Oe 4 i t www,.ooma.com RE: CONFIDENTIALITY REQUEST FOR Ooma Telo , FCC ID: XFT-TELO103 To Whom It May Concern:

This letter serves as an official request for confidentiality under sections 0.457 and 0.459 of CFR 47. We have requested that: the schematics, BOM, operational description and block diagram required to be submitted with this application be permanently withheld from public review. The above documents are company proprietarv_ information that should never get into the possession of Oomas competition. Please contact me if there is any information you may need. Sincerely, A hw ViLu Hardware Engineer