FCC ID: ACJ96NKX-HNC500 Home Monitoring Camera

Information and Troubleshooting Guide Home Monitoring Camera HomeHawk WINDOW Model No. KX-HNC500 Thank you for purchasing a Panasonic product. Please read this document before using the unit and save it for future reference. For assistance, please visit our Web site:

http://shop.panasonic.com/support for customers in the U.S.A. HNC500_ITG_ZA_(en)_0311.pdf 1 2020/03/11 16:03:59 How do I access the Users Guide? .............................. 3 Replacing double-sided tape ...................................... 28 Part names and functions ............................................... 4 Warranty .......................................................................... 30 Supplied accessories........................................................ 4 Replacement accessories .............................................. 6 Installation alignment ....................................................... 6 About this system .............................................................. 8 Privacy and rights of portrait .......................................... 8 Security cautions............................................................... 8 For your safety ................................................................... 9 For best performance .................................................... 10 FCC and other information ........................................... 12 Specifications .................................................................. 15 Troubleshooting (Initial setup by selecting WPS) .... 16 Troubleshooting (Initial setup by selecting Bluetooth) ..................................................................... 18 Troubleshooting (Connection) ..................................... 19 Troubleshooting (Sensors) .............................................. 20 Cleaning the suction cup.............................................. 24 Replacing the suction cup ............................................ 25 2 HNC500_ITG_ZA_(en)_0311.pdf 2 2020/03/11 16:03:59 How do I access the Users Guide?

The Users Guide is a collection of online documentation that helps you get the most out of the HomeHawk app. 1 Start the [HomeHawk] app and 2 Tap [Support]. 3 Tap [Users Guide]. then tap

. Note:

You can also access the Users Guide at the web page listed below. https://panasonic.net/cns/pcc/support/homehawk/manual2/

Microsoft Windows Internet Explorer 8 and earlier versions are not supported. Design and specifi cations are subject to change without notice. 3 HNC500_ITG_ZA_(en)_0311.pdf 3 2020/03/11 16:04:00 Part names and functions Window side Double-sided tape Used to adhere the camera to a window for a longer period than the suction cup. Lens Cover Suction cup Used to adhere the camera to a window. Supplied accessories Slot brackets Place to attach the double-sided tape. 4 AC adaptor 1 pcs Double-sided tape 4 tapes (2 sets) Cable clips 2 clips HNC500_ITG_ZA_(en)_0311.pdf 4 2020/03/11 16:04:00 Room side microSD card slot SETUP button RESET button LOCK lever Used to lock/unlock the suction cup. Lock pin See page 30 Removal tab LED indicator See page 7 Used to help pull off the suction cup from windows. MAC address Power Jack Used during initial setup with Bluetooth. Power connector jack Resetting the camera 1 Plug in the camera. Wait for about 1 minute. 2 Using an object with a thin tip press and hold RESET button for 10 seconds. The cameras settings are reset. 3 Wait for the cameras LED to light in yellow. 5 HNC500_ITG_ZA_(en)_0311.pdf 5 2020/03/11 16:04:01 Replacement accessories Accessory item AC adaptor Double-sided tape Cable clips Suction cup Lock pin Part number PNLV251-1Z TBD TBD TBD TBD Installation alignment 6 HNC500_ITG_ZA_(en)_0311.pdf 6 2020/03/11 16:04:01 LED indicator Off Status No power LED indicator is turned off *1 Yellow lit Not registered to your wireless router (usually for initial setup) or signal level is good *2 blinking slowly Initial setup is being performed using WPS on your router Green lit Registration successfully completed *3 or signal level is strong *2 blinking slowly Registration mode or updating blinking quickly Camera is searching for your wireless router Blue Red lit lit Connected to the wireless router and camera is on Registration failed *3 Accessing microSD card (when using 24/7 recording) Signal level is weak *2 blinking Camera is out of range of your wireless router *2 Wireless LAN connection failed Device error (fan error)*4 blinking slowly Streaming data *1 or detecting motion *1 Accessing microSD card (when not using 24/7 recording)

*1 You can configure the camera so that its LED indicator does not light during normal operation from the camera settings of the app. For more information access the Users Guide (page 3).

*2 The signal level (strong good weak out of range) is shown for 3 seconds after pressing SETUP button.

*3 Lights for 3 seconds after registration is successfully completed or failed.

*4 Unplug the camera and then plug it in again. If the message is still displayed, contact an authorized service center. 7 HNC500_ITG_ZA_(en)_0311.pdf 7 2020/03/11 16:04:01 About this system This system is not designed to provide complete protection from property loss. To the maximum extent permitted by applicable law Panasonic will not be held responsible for any damage incurred as a result of property loss. The systems wireless features are subject to interference therefore functionality in all situations cannot be guaranteed. Panasonic will not be held responsible for injury or damage to property that occurs in the event of wireless communication error or failure. Privacy and rights of portrait Please take into consideration the rights of others privacy. Generally said that privacy means the ability of an individual or group to stop information about themselves from becoming known to others. Rights of portrait means the right to be safe from having your own image taken and used indiscriminately without consent. Security cautions Take appropriate measures to avoid the following security breaches when using this product. Leaks of private information Unauthorized use of this product Unauthorized interference or suspension of the use of this product Configure the wireless router that connects your 8 mobile device to this product to use encryption for all wireless communication. Do not use the default password continuously. Change it to your own setting and set new one periodically. Do not use passwords that could be easily guessed by a third party. If you keep a record of your passwords protect that record. If you lose your mobile device change the password used to access this product. If you enable the products auto login feature enable the screen lock or similar security feature on your mobile device. Performing the reset will delete all information. To avoid losing your previous setting we recommend to write down the information. To prevent disclosure of personal information enable the screen lock or similar security feature on your mobile device. When submitting the product for repair make a note of any important information stored in the product as this information may be erased or changed as part of the repair process. Use only trusted repair services authorized by Panasonic. Before disposing of the product perform a factory data reset to erase any data stored in the product. Remove and erase the microSD card. If your mobile device will no longer be used with the product delete your mobile devices HNC500_ITG_ZA_(en)_0311.pdf 8 2020/03/11 16:04:01 registration from the product and delete the corresponding app from your mobile device. This product may be used in ways that violate the privacy or publicity rights of others. You are responsible for the ways in which this product is used. For your safety To prevent severe injury and loss of life/property read this section carefully before using the product to ensure proper and safe operation of your product. Power connection Use only the power source marked on the WARNING product. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. Regularly remove any dust etc. from the AC adaptor/power plug by pulling it from the power outlet then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture etc. resulting in a fire. Unplug the product from power outlets if it emits smoke an abnormal smell or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact us at http://shop.panasonic.com/support Unplug from power outlets and never touch the inside of the product if its casing has been broken open. Danger of electric shock exists. Never touch the plug with wet hands. Danger of electric shock exists. Do not connect non-specified devices. Operating safeguards Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Do not disassemble the product. Never put metal objects inside the product. If metal objects enter the product turn off the circuit breaker and contact an authorized service center. the reach of children. There is a risk of swallowing. The applied nameplate is located at the bottom or rear of the product. Medical Consult the manufacturer of any personal medical devices such as pacemakers or hearing aids to determine if they are adequately shielded from external RF (radio frequency) energy. Wireless LAN features operate between the frequencies listed below with a peak transmission 9 Completely insert the AC adaptor/power plug Keep small parts such as microSD cards out of HNC500_ITG_ZA_(en)_0311.pdf 9 2020/03/11 16:04:01 power of 100mw:

2.412 GHz 2.462 GHz 5.180 GHz 5.320 GHz 5.500 GHz 5.720 GHz 5.745 GHz 5.825 GHz Do not use the product in Healthcare facilities if any regulations posted in the area instruct you not to do so. Hospitals or Healthcare facilities may be using equipment that could be sensitive to external RF energy. CAUTION Installation and location Never install wiring during a lightning storm. The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. Mount the product on a stable location. Failure to do so may cause the product to fall resulting in damage to the product or injury. Do not mount the product on cracked or unstable windows. This may damage the windows. This product is a precision product and may be damaged if it falls. To prevent the product from being damaged, make sure to carefully read the Quick Start Guide and this document. (In particular, make sure to use the supplied cable clips to manage the power cable.) When attaching the product using the suction cup, 10 make sure to periodically reattach the product. Avoid using the suction cup and double-sided tape for long periods. Periodically replace them with new parts. For best performance Product location/avoiding noise This product uses radio waves to communicate with a wireless router. For maximum coverage and noise-free communications place this product:

at a convenient high and central location with no obstructions between this product and the wireless router. away from electronic appliances such as TVs radios personal computers wireless devices or other phones. facing away from radio frequency transmitters such as external antennas of mobile phone cell stations. Coverage and transmission quality depends on the local environmental conditions. If the transmission quality is not satisfactory move this product to another location. Environment Keep the product away from electrical noise generating devices such as fluorescent lamps and motors. The product should be kept free from excessive HNC500_ITG_ZA_(en)_0311.pdf 10 2020/03/11 16:04:01 smoke dust high temperature and vibration. Do not expose this product to direct sunlight or Camera image quality Camera image and its quality may be affected other forms of powerful light such as halogen lights for long periods of time. (This may damage the image sensor.) Do not place heavy objects on top of the product. When you leave the product unused for a long period of time unplug the product from the power outlet. The product should be kept away from heat sources such as heaters kitchen stoves etc. It should not be placed in rooms where the temperature is less than 0 C (32 F) or greater than 40 C (104 F). Damp basements should also be avoided. The maximum communication range may be shortened when the product is used in the following places: Near obstacles such as hills tunnels underground near metal objects such as wire fences etc. Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care Wipe the outer surface of the product with a soft Do not use benzine thinner or any abrasive moist cloth. powder. on the mobile device based on surroundings such as lighting brightness. Dirty windows and window screens affect the camera image quality. Regularly clean the windows and remove the window screens. Protecting your recordings Do not remove the microSD card or disconnect the products AC adaptor while reading or writing data to the microSD card. Data on the card could become corrupted. If a microSD card malfunctions or is exposed to electromagnetic waves or static electricity data on the card could become corrupted or erased. Therefore we recommend backing up important data to a computer or other device. Notice for product disposal transfer or return This product can store your private/confidential information. To protect your privacy/

confidentiality we recommend that you erase information from the memory before you dispose of transfer or return the product. 11 Notice HNC500_ITG_ZA_(en)_0311.pdf 11 2020/03/11 16:04:02 12 NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/ TV technician for help. Some devices operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference this device should not be placed near or on top of a TV or VCR. If interference is experienced move this device further FCC and other information FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference and (2) this device must accept any interference received including interference that may cause undesired operation. Privacy of communications may not be ensured when using this device. CAUTION:

Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this device. HNC500_ITG_ZA_(en)_0311.pdf 12 2020/03/11 16:04:04 away from the TV or VCR. This will often reduce or eliminate interference. Graphical symbols for use on equipment and their descriptions FCC RF Exposure Warning:

This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the device must be installed and operated 20 cm

(8 inches) or more between the product and all persons body. This product may not be collocated or operated in conjunction with any other antenna or transmitter. Notice:

FCC ID can be found behind the cover of the unit. Important safety instructions When using your product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following:

1 Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool. 2 Use only the power cord indicated in this document. SAVE THESE INSTRUCTIONS Symbol Explanation Alternating current (A.C.) Direct current (D.C.) For indoor use only Class II equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Caution: risk caused by visible radiation Open source software notice Parts of this product use open source software supplied based on the relevant conditions of the Free Software Foundations GPL and/or LGPL and other conditions. Please read all licence information and copyright notices related to the open source software used by this product. This information is 13 HNC500_ITG_ZA_(en)_0311.pdf 13 2020/03/11 16:04:04 available at the following web page:

https://panasonic.net/cns/pcc/support/homehawk At least three (3) years from delivery of this product Panasonic Corporation will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine-readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL. Please note that software licensed under the GPL and the LGPL is not under warranty. https://panasonic.net/cns/pcc/support/homehawk Software information The End User License Agreement (EULA) for the HomeHawk app is available at the following web page:

https://panasonic.net/cns/pcc/support/homehawk Notice for AVC patent portfolio license THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-

COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD

(AVC VIDEO) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM 14 MPEG LA L.L.C. SEE HTTP://WWW.MPEGLA.COM Trademarks microSDXC Logo is a trademarks of SD-3C LLC. Apple the Apple logo iPhone and iPad Air are registered trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android and Google Play are registered trademarks or trademarks of Google LLC. Microsoft Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Wi-Fi WPA and WPA2 are registered trademarks or trademarks of Wi-Fi Alliance. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc. and any use of such marks by Panasonic Corporation is under license. All other trademarks identified herein are the property of their respective owners. HNC500_ITG_ZA_(en)_0311.pdf 14 2020/03/11 16:04:04 Specifications Standards: IEEE 802.11a/b/g/n Wireless LAN:

Frequency range: 2.412 GHz 2.462 GHz (channels 1 11) / 5.180 GHz 5.320 GHz (channels 3664) /

5.500 GHz 5.720 GHz (channels 100144) / 5.745 GHz 5.825 GHz (channels 149165) RF transmission power: 100 mW (peak transmission power) Encryption: WPA2-PSK (TKIP/AES) WPA-PSK (TKIP/

AES) WEP (128/64 bit) Wi-Fi Device Type: DFS client device Power source: 120 V AC 60 Hz Bluetooth:

Bluetooth system specification: Ver. 5.1 Wireless equipment classification: Class 1.5 Frequency range: 2.402 GHz 2.48 GHz RF transmission power: +10 dBm (max) Power consumption: Standby: 3.0 W / Maximum: 4.1 W Operating conditions: 0 C 40 C (32 F 104 F) / 20

% 80 % relative air humidity (dry) Resolution: 1920 x 1080 pixel (Full HD) 1280 x 720 pixel (HD) 640 x 480 pixel (VGA) Image sensor: 2.1 megapixel CMOS Minimum illuminance required *3: 0.20 lx Focal length: Fixed (1.5 m (4 feet 11 inches) infinity) Camera field of view: Diagonal 150 microSD card *1, *2:

Type: microSDHC card (4 GB 32 GB) microSDXC card (64 GB 1 TB) Speed: Class10 or UHS Speed Class 1 or higher Motion detection method: Visual sensor Dimensions (height width depth): Approx. 73 mm 130 mm 31 mm (2 7/8 inches 5 2/17 inches 1 13/59 inches) Mass (weight): Approx. 135 g (0.29 lb)

*1 We strongly recommend using a microSD card that is an MLC flash memory type or states its use for video monitoring cameras or dash cam and home monitoring systems.

*2 When recording images, images are not recorded in the following situations. When using 24/7 recording, images are not recorded for about 1 second between the 5-minute recording intervals. When switching to HDR recording, images are not recorded for about the first 5 seconds.

*3 The minimum illuminance level require to be able to detect people and movement. 15 HNC500_ITG_ZA_(en)_0311.pdf 15 2020/03/11 16:04:04 Troubleshooting (Initial setup by selecting WPS) What is WPS?

WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers. A WPS button on a wireless router indicates that it has the WPS function. (Depending on the type of wireless router the WPS function may be disabled on the wireless router even if there is a WPS button.) If you have trouble during the initial setup check the following causes/solutions fi rst. LED color The cameras LED indicator is blinking in red. Problem When initial setup is performed using WPS the following screen is displayed and the setup cannot be completed. Solution Cause If the LED indicator is blinking in red unplug the camera and then plug it in again check the following causes and solutions and then try again from the beginning. The WPS function on your wireless router may be disabled. Some Internet Service Provider wireless routers may have WPS disabled. During initial setup select Bluetooth. Move the camera and wireless router closer together. The camera and wireless router are too far away. The wireless router is not in WPS mode. Press the WPS button on the wireless router for long enough until the LED indicator on the router starts blinking. Several cameras are in WPS mode. The DHCP function of your wireless router may be disabled. The address fi lter function of your wireless router may be enabled. Only 1 camera can be operated in WPS mode at a time. Confi rm that the wireless routers DHCP settings are enabled. Refer to your wireless routers manual. Register the MAC address (page 5) of the camera to the address fi lter setting of the wireless router. Refer to your wireless router's manual. 16 HNC500_ITG_ZA_(en)_0311.pdf 16 2020/03/11 16:04:04 LED color The cameras LED indicator is lit in yellow. Cause The camera is not in WPS mode. The SETUP button was not pressed for long enough. Solution Follow the on-screen instructions and press and hold the SETUP button on the camera until the LED indicator starts blinking (about 5 seconds). The cameras LED indicator is lit in blue. Reconnect your mobile device to the router whose WPS button was pressed restart the

[HomeHawk] app and then follow the on-

screen instructions. Problem When initial setup is performed using WPS the following screen is displayed and the setup cannot be completed. When initial setup is performed using WPS the following screen is displayed and the setup cannot be completed. The WPS button was pressed on another router which is different from the router your mobile device is connected with. A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency. The Isolation function on the wireless router is enabled. Unplug all the wireless routers and plug them in again. If the situation still does not improve refer to your wireless routers manual for information on how to change the router channel of your wireless network. Sometimes when the Isolation function is enabled the camera will not be able to communicate with your mobile device via your wireless router. Disable the Isolation function on your wireless router. For details refer to your wireless routers manual. 17 HNC500_ITG_ZA_(en)_0311.pdf 17 2020/03/11 16:04:04 Troubleshooting (Initial setup by selecting Bluetooth) LED color The cameras LED indicator is blinking in red. Solution Cause If the LED indicator is blinking in red unplug the camera and then plug it in again check the following causes and solutions and then try again from the beginning. Problem When initial setup is performed using Bluetooth the following screen is displayed and the setup cannot be completed. The wireless network password may be incorrect. network. Enter the correct password for the wireless Unplug the camera and then plug it in again and then try again from the beginning. The DHCP function of your wireless router may be disabled. Confi rm that the wireless routers DHCP settings are enabled. Refer to your wireless routers manual. Unplug the camera and then plug it in again and then try again from the beginning. The address fi lter function of your wireless router may be enabled. Register the MAC address (page 5) of the camera to the address fi lter setting of the wireless router. Refer to your wireless router's manual. A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency. Unplug all the wireless routers and plug them in again. If the situation still does not improve refer to your wireless routers manual for information on how to change the router channel of your wireless network. The cameras LED indicator is lit in blue. 18 HNC500_ITG_ZA_(en)_0311.pdf 18 2020/03/11 16:04:05 LED color The cameras LED indicator is lit in blue. Cause The Isolation function on the wireless router is enabled. Problem When initial setup is performed using Bluetooth the following screen is displayed and the setup cannot be completed. Solution Sometimes when the Isolation function is enabled the camera will not be able to communicate to your mobile device via the wireless router. Disable the Isolation function on your wireless router. For details refer to your wireless routers manual. Troubleshooting (Connection) Problem The LED indicator is blinking in red. Cause The camera is out of range of your wireless router. I cannot connect while away from home. You are using a public wireless network. The network condition of the service area you are currently in is bad and your mobile device is having trouble communicating. There is too much traffic in the wire-

less network or the mobile network that your camera is connected to. Solution Confirm that your wireless router is powered on and wired correctly and then move the camera closer to your wireless router. Network traffic network conditions and the network providers settings or policies may prevent the connection. Use your mobile network service providers wireless network

(3G 4G etc.). Confirm the wireless network connection status of your mobile device. Try moving to another location. Wait for the network traffic to decrease and then try to connect again. 19 HNC500_ITG_ZA_(en)_0311.pdf 19 2020/03/11 16:04:05 Troubleshooting (Sensors) How does the camera detect changes?

The camera has 2 sensor features: a visual sensor used for motion detection and person detection. Note:

The cameras sensor features are not designed to be used in situations that require high reliability. We do not recommend use of the sensor features in these situations. Panasonic takes no responsibility for any injury or damage caused by the use of the cameras sensor features. Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera. The camera can detect motion in the following ranges. Vertical detection range: 63 Horizontal detection range: 121 Note:

Movement may be incorrectly detected when the moving object and the background have similar colors. Detection may become difficult when the image is dark like evening or night. Detections may be triggered during rain or snow, or when there is a change of lighting or shadow (e.g., from bedroom lamps, head lights, etc.) You can adjust the sensitivity of the cameras motion detection feature and select which areas of the camera image are monitored for motion detection. For more information access the Users Guide (page 3). 20 HNC500_ITG_ZA_(en)_0311.pdf 20 2020/03/11 16:04:05 Visual sensor to detect people The camera can detect people in the areas that are visible to the camera. The camera can detect people in the following ranges. Vertical detection range: 63 Horizontal detection range: 121 Note:

People may be incorrectly detected when the clothes of people and the background are a similar color. People may be incorrectly detected when only parts of people are visible. People may be incorrectly detected when people are riding on bicycles or motorcycles. Detection becomes difficult when the image is dark. Objects may be mistakenly detected as people depending on their distance and direction from the camera. HNC500_ITG_ZA_(en)_0311.pdf 21 2020/03/11 16:04:05 21 Can I select areas for detection?

1 Start the [HomeHawk] app and 2 Tap [Settings]. 3 Tap [Camera Settings]. then tap

. 22 HNC500_ITG_ZA_(en)_0311.pdf 22 2020/03/11 16:04:05 4 Tap [Detection] [Set Detection Area]. 5 Check the color of the areas on the screen to see where the cameras motion detection features are triggered. 6 Adjust the detection area as necessary by enabling and disabling detection for the desired areas. Example:

Note:

If the visual sensor is still triggered too easily after adjusting the detection area you can reduce the sensitivity of the visual sensor. For more information access the Users Guide (page 3). 23 HNC500_ITG_ZA_(en)_0311.pdf 23 2020/03/11 16:04:06 Cleaning the suction cup 1 Remove the cover from the camera and then take the camera off the window. 2 Wipe the suction cup with a wet wipe. STEP 1 STEP 2 24 HNC500_ITG_ZA_(en)_0311.pdf 24 2020/03/11 16:04:06 Replacing the suction cup 1 Remove the cover from the camera, place the camera on a flat surface, and then lift up the lock lever. 2 Pull out the lock pin from the lock lever using a paper clip or similar object. HNC500_ITG_ZA_(en)_0311.pdf 25 2020/03/11 16:04:07 25 3 Lift up the camera to remove the suction cup from 4 While pulling the removal tab through the opening the camera. in the camera, lower the camera onto the replacement suction cup. 26 HNC500_ITG_ZA_(en)_0311.pdf 26 2020/03/11 16:04:07 5 Insert the lock pin through the holes in the lock lever and the suction cup, and then lower the lock lever. Note:

For additional information, refer to our Web site:TBD HNC500_ITG_ZA_(en)_0311.pdf 27 2020/03/11 16:04:07 27 Replacing double-sided tape 1 Remove the cover from the camera and then take the camera off the window. 2 Rotate the slot brackets from side to side and then pull them off the window. Remove the old tape from the window or bracket. 28 HNC500_ITG_ZA_(en)_0311.pdf 28 2020/03/11 16:04:08 3 Insert the slot brackets into the camera. 4 Attach the replacement double-sided tape. Note:

For additional information, refer to our Web site:TBD 29 HNC500_ITG_ZA_(en)_0311.pdf 29 2020/03/11 16:04:08 Warranty Panasonic Products Limited Warranty Limited Warranty Coverage (For USA Only) If your product does not work properly because of a defect in materials or workmanship Panasonic Corporation of North America (referred to as the warrantor) will for the length of the period indicated on the chart below which starts with the date of original purchase

(warranty period) at its option either (a) repair your product with new or refurbished parts

(b) replace it with a new or a refurbished equivalent value product or (c) refund your purchase price. The decision to repair replace or refund will be made by the warrantor. Product or Part Name Home Network System Products microSD card (Included model only) Parts One (1) Year 90 days Labor One (1) Year N/A Additional description of the Limited warranty includes Online Repair Request limited warranty limits and exclusions is available at following locations:

Customer Services Directly http://shop.panasonic.com/warrantyinformation or inside HomeHawk Users Guide. 30 HNC500_ITG_ZA_(en)_0311.pdf 30 2020/03/11 16:04:08 HNC500_ITG_ZA_(en)_0311.pdf 31 2020/03/11 16:04:08 31 IMPORTANT!

If your product is not working properly. A Reconnect the AC adaptor to the camera. B Use the HomeHawk app to access the Users Guide and refer to the Troubleshooting section. Visit our Web site: http://shop.panasonic.com/support FAQ and troubleshooting hints are available. For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase

(found behind the cover of the unit) Name and address of dealer Attach your purchase receipt here. Two Riverfront Plaza, Newark, NJ 07102-5490 Panasonic Corporation 2020 Printed in Malaysia PNQX8964ZA CC0120KT0 HNC500_ITG_ZA_(en)_0311.pdf 32 2020/03/11 16:04:08

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Ben Botros, Project Manager Safety Compliance and Quality Assurance Services Group Request for Confidentiality March 11, 2020 PCTP-19-F015 Federal Communication Commission Equipment Authorization Division/ Application Processing Branch 7435 Oakland Mills Road Columbia, Maryland 21046 To whom it may concern;

Type Filing:

Model Number:

FCC ID:

In accordance with provisions of Sections 0.457(d) and 0.459 of the Commissions Rules and Section 552(b)(4) of the Freedom of Information Act, we request permanent confidentiality for exhibits, which contain:

Original Application for Home Monitoring Camera KX-HNC500 ACJ96NKX-HNC500

(1) Antenna Construction;

(2) Description of Electrical Circuitry;

(3) Schematic Diagrams of Base Unit and RF Unit; and

(4) Block Diagram. The transmitter is not user adjustable and does not have a Tune-Up Procedure. These exhibits contain proprietary, confidential and trade secrets material, which would not be routinely made available for public inspection. In accordance with FCC Public DA 04-1705, we request forty-five day short-term confidentiality, starting from the from the issuance of equipment authorization date, for exhibits, which contain:

These exhibits contain pre-market information, which could give our competitors unfair advantage should this information be released before this product is actually introduced into the common marketplace.

(1) External Photographs

(2) Internal Photographs

(3) Test Setup Photographs and

(4) User Manual. Sincerely yours, Ben Botros Project Manager Panasonic Corporation of North America Safety, Compliance and Quality Assurance Panasonic Corporation of North America Two Riverfront Plaza, 9th Floor, Newark, NJ 07102-5490 Tel/Fax: 201-348-7760 / ben.botros@us.panasonic.com