Pet Pace PETS REMOTE MONITORING SYSTEM USER MANUAL Rev: 12 Amendment: 1 Subject to change without further notice Issue Date: Jul, 2014 PetPace User Manual Welcome to PetPace Your New PetPace Remote Monitoring System Your new PetPace Remote Monitoring System is an innovative tool that can be used to help you better monitor pet health. The PetPace Monitoring System has been designed to help detect health issues early, when they are preventable or more easily treated. How it works Sophisticated sensors, embedded in the PetPace Collar, continuously monitor a range of vital signs and activity patterns. Data is collected into the secure PetPace database. Using advanced clinical algorithms, the PetPace System analyzes the data and provides alerts when there is cause for concern. You can also visit the PetPace website at all times to see how your patient is doing. Rev.12.0 PetPace Ltd. 2/25 Table of Contents PetPace User Manual 1. INSIDE THE PACKAGE ........................................................................................................ 5 1.1. PETPACE COLLAR
............................................................................ 6 1.2. PETPACE COLLAR CHARGER ADAPTER ............................................................................ 6 1.3. PETPACE GATEWAY
............................................................................ 7 2. FIRST-TIME INSTALLATION ............................................................................................... 8 3. CHARGING THE COLLAR .................................................................................................... 8 4. WORKING WITH THE COLLAR ........................................................................................... 9 5. MANUALLY TURNING THE COLLAR ON AND OFF ........................................................... 10 6. WORKING WITH THE WEBSITE ....................................................................................... 11 6.1. REGISTERING A NEW PET 6.2. ASSIGNING A COLLAR TO A PET 6.3. WORKING WITH THE DATA
.......................................................................... 12
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.......................................................................... 15 6.3.1. PET DASHBOARD ................................................................................................ 16 6.3.2. ALERTS ............................................................................................................. 17 6.3.3. MONITORING DATA ............................................................................................ 17 6.3.4. MANUAL DATA .................................................................................................. 18
.......................................................................... 18 6.4. NOTIFICATIONS 7. APPENDIX
........................................................................................................ 19 7.1. LEDS INDICATIONS
.......................................................................... 19 7.1.1. GATEWAY ......................................................................................................... 19 7.1.2. COLLAR............................................................................................................. 19
.......................................................................... 20 7.2. TROUBLESHOOTING 8. PRODUCT SPECIFICATIONS ............................................................................................. 21 8.1. GATEWAY 8.2. COLLAR
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.......................................................................... 21 9. SAFETY INFORMATION ................................................................................................... 22 Rev.12.0 PetPace Ltd. 3/25 PetPace User Manual 1. Introductory Information 1.1. Conventions A warning sign -
you or to the equipment.
, to give your attention to a situation that can cause physical harm to A note sign -
, to emphasize and important note in the manual. 1.2. General Notes PetPace remote monitoring system is not a medical device Rev.12.0 PetPace Ltd. 4/25 PetPace User Manual 2. Inside the Package The PetPace Remote Monitoring System package includes the following items:
1 2 3 4 5 6 PetPace Collar PetPace Collar Charger Adapter PetPace Gateway USB Type-A to micro USB Power Cable Ethernet Cable USB Power Supply (x2) Rev.12.0 PetPace Ltd. 5/25 2.1. PetPace Collar On/Off Button LED PetPace User Manual Place the collar on your pet so that the arrow on the buckle points to the pet's head 2.2. PetPace Collar Charger Adapter Charger Pins Collar charger socket Rev.12.0 PetPace Ltd. 6/25 PetPace User Manual 2.3. PetPace Gateway The PetPace Gateway receives data from the PetPace Collar and transmits it to the PetPace cloud-based server. Wireless indication Ethernet indication Server indication micro USB connector
(power) RJ-45 connector
(Ethernet) Rev.12.0 PetPace Ltd. 7/25 PetPace User Manual 3. First-time installation Please read the Safety Information chapter prior to first use 1. Connect the PetPace Gateway (item 3) to the power supply. a. Insert the micro USB connector of the power cable (item 4) to the gateway. b. Connect the USB type-A connector of the power cable (item 4) to the USB power supply (item 6). c. Connect the USB power supply (item 6) to power. d. Once the PetPace Gateway is connected to power, the bottom green LED light will blink. 2. Connect the PetPace Gateway (item 3) to the Internet. a. Connect the Ethernet cable (item 5) to the Gateway's RJ-45 connector on one side and to your Router/Modem LAN port on the other side. b. Make sure your Router/Modem is connected to the Internet. c. Once the PetPace Gateway is connected to the Router/Modem the middle green LED light will blink. 3. Once the PetPace Gateway establishes a connection with the PetPace Servers the bottom green LED will switch from blinking to being constantly on. You are now ready to start working with the PetPace Collar. 4. 4. Charging the Collar Your PetPace Collar must be charged prior to first use. 1. When the Collar's battery is low, the Collar's LED light will blink in red every 10 seconds. A low-level battery indicator will also show on the pets page on the Web page or Mobile Application. 2. Connect the USB power supply (item 6) to the Collar Charger Adapter (item 2). 3. Remove the Collar from the dog and connect it to the Collar charger adapter
(see pictures below) 4. During charging the Collar LED light will illuminate continuously in orange. Rev.12.0 PetPace Ltd. 8/25 PetPace User Manual 5. Once charging is complete, the Collar LED light will illuminate continuously in green. 6. Note: the Collar is automatically turned on when removed from the charger. There is no need to manually turn it on. The Collar will blink twice in green once removed from the charger to indicate that it starts operating. Do NOT charge the collar while it's placed on your pet 5. Working with the collar 1. Turn on the PetPace Collar by pressing the On/Off Button until you see 2 green blinks on the LED light (see picture in Appendix chapter 7.1.2). 2. Place the Collar on the pets neck making sure that:
a. The rectangle electronics box is on the bottom of the neck (ventral midline) and the buckle sits on the top of the neck (dorsal midline). b. The arrow on the buckle points to the pet's head (the On/Off Button is towards the nose). 3. The free ends of the straps should be pulled evenly until the Collar lies snugly against the skin (two fingers rule). 4. The Collar will automatically communicate with the Gateway. Once the communication is established the top orange LED light on the Gateway will turn on (see picture in Appendix chapter 7.1.1). Rev.12.0 PetPace Ltd. 9/25 PetPace User Manual 6. Manually turning the Collar on and off 1. The Collar can be manually turned on or off by continuously pressing the Collar's 2. 3. On/Off Button for more than 2 sec. If the Collar is in the On position, press the On/Off Button continuously until there are two red LED light blinks, which indicate that the Collar is now turned off. If the Collar is in the Off position, press the On/Off Button continuously until there are two green LED light blinks, which indicate that the Collar is now turned on. Rev.12.0 PetPace Ltd. 10/25 PetPace User Manual 7. Working with the Website 1. Connect to the PetPace Web Site: http://orion.petpace.com/. Sign-in using the provided user and password. 2. Choose the practice affiliation Rev.12.0 PetPace Ltd. 11/25 PetPace User Manual 7.1. Registering a new pet 1. Click on Pets tab and then click on Register New Pet. 2. Fill in the pet's information and click submit. Rev.12.0 PetPace Ltd. 12/25 PetPace User Manual 7.2. Assigning a Collar to a Pet 1. Choose a pet from the list. Click on its name and select "Assign Collar" from the drop-down menu. 2. Choose the desired Collar ID to assign and click submit. Rev.12.0 PetPace Ltd. 13/25 PetPace User Manual 3. A confirmation green box will appear on top once the Collar is successfully assigned. 4. The Collar is now operating and collecting data on the pet. Rev.12.0 PetPace Ltd. 14/25 PetPace User Manual 7.3. Working with the data The PetPace System provides 3 ways to view the data:
The Pet Dashboard is a comprehensive graphical view of all accumulated data Alerts shows a detailed view of all alerts over a range of dates. Monitoring Data shows a detailed table view of all the data collected over a range of dates The PetPace System also allows you to add data manually. From the Pets window, select the desired pet to monitor, click on it and from the drop-down menu choose between Pet Dashboard, Monitoring Data and Manual Data views. Rev.12.0 PetPace Ltd. 15/25 PetPace User Manual 7.3.1. Pet Dashboard 1. Select the desired date range. 2. The graphs show: Temperature, Pulse rate, Respiratory rate, Activity and Positions. 3. Hover over a point in the graph to view specific data value for a moment in time. Rev.12.0 PetPace Ltd. 16/25 PetPace User Manual 7.3.2. Alerts 1. Select the desired date range to review all alerts over that time period. 2. Click on an alert to see additional information. 7.3.3. Monitoring data 1. Select the desired date range. 2. Each row indicates a single sensor reading. 3. Yellow rows show Manual Data; White/grey rows show Monitoring Data. 4. To add notes to Monitoring Data click on the Edit icon at the right end of the row. 5. To edit or delete Manual Data click on the appropriate icons at the right end of the row. Rev.12.0 PetPace Ltd. 17/25 PetPace User Manual 7.3.4. Manual Data 1. To add data manually, click the "Add Manual Data" button on the top right of the Monitoring Data page, or on the Manual Data page. 2. Add data on the appropriate fields in the form and click submit. 3. To view only manual data choose the Manual Data tab. To view manual data combined with Monitoring Data from the Collar, choose the Monitoring Data tab. 7.4. Notifications The PetPace System provides the ability to receive alerts via email, phone and text message. 1. To set notifications click the Notification Tab. 2. Set alert notification to On. 3. Fill in the desired Email address and/or phone number for notification. Rev.12.0 PetPace Ltd. 18/25 PetPace User Manual 8. Appendix 8.1. LEDs Indications 8.1.1. Gateway Wireless indication Orange light is constantly on while the Gateway communicates with the Collar. Ethernet indication Green light blinking while Ethernet communication is intact. Server indication Green light is constantly on while Gateway is connected to PetPace server. Green light blinking while attempting to connect to PetPace server. 8.1.2. Collar The Collar's LED can illuminate in green, red or orange according to the following table:
Manual Turn-On /
Turn-Off Charging Battery Low Collar LED indication Rev.12.0 Turn-on Turn-off During charge Charge complete Off-Charge 2 green blinks 2 red blinks Constant orange Constant green 2 green blinks Red blink every 10 sec PetPace Ltd. 19/25 PetPace User Manual 8.2. Troubleshooting 1. Verify Gateway and Collar status according to the following Gateway LEDs indication table:
LED indication TOP ORANGE LED Description Wireless communication Indication. Should be ON during Collar operation. Troubleshooting 1. Make sure Collar is operating and in proper range from Gateway. GREEN MIDDLE LED Ethernet connection Indication. Should blink while Ethernet cable is connected. GREEN BOTTOM LED Server connection Indication. Blinks while server is not connected. Constantly ON while Gateway is connected to Server. 1. Make sure Ethernet cable is properly connected. 2. Check the modem/router that the Gateway is connected to. Make sure its port LED is blinking as well. If LED is blinking :
1. Make sure middle LED is blinking (otherwise refer to above troubleshooting instructions). 2. Make sure there is a proper internet connection through router. 3. Turn the Gateway off by disconnecting it from the power and then turn it back on. If LED is off:
1. Make sure Gateway is properly connected to power. Rev.12.0 PetPace Ltd. 20/25 PetPace User Manual 9. Product Specifications 9.1. Gateway Dimensions: 78x60x51 mm Weight: 62g Operating temperature range: 0-45C The product is designed for indoor use only. Power: 5V VDC @ 0.2A 9.2. Collar Dimensions: 40x35x15 mm (Electronics case) Weight: 43g Operating temperature range: 0-45C The product is designed for outdoor and indoor use. The product is water and dust resistant (IP67). Power:
Collar contains Li-Ion rechargeable battery. Charging power: 5V VDC @ 0.25A The package contains 2 power suppliers to be used with standard US power outlets. Power supplier input: 100-240V ~ 50-60Hz 0.5A / output: 4.75-5.25V @ 500mA max Rev.12.0 PetPace Ltd. 21/25 PetPace User Manual 10. SAFETY INFORMATION The collar is powered by a Li-Ion rechargeable battery. Charge the collar only with the provided and approved collar charger adapter and the power supply designated for this product. Do not attempt to charge your collar with anything other than the AC adapter provided. The use of any other types of power adapters may damage or destroy the collar and could be dangerous. Make sure the collar is fully charged before first use. The battery used in the collar may present a risk of fire or chemical burn if Leaving the collar in hot or cold places, will reduce the battery capacity mistreated. Batteries may explode if damaged. Do not attempt to open the collar or replace its battery! The collar is sealed and the battery is not changeable. Use of other batteries may present a risk of fire or explosion. Dispose of batteries according to local regulations. Please recycle when possible. Do not dispose as household waste or in a fire as they may explode. Do not attempt to power the gateway with anything other than the AC adapter provided in the package. The power adapters provided are suitable for standard US power outlets only Charge the product according to the instructions in the user manual or quick installation guide supplied in the product package or the company's website For LED indication and troubleshooting please refer to the user manual Rev.12.0 PetPace Ltd. 22/25 PetPace User Manual 11. Regulatory Information 11.1. FCC Compliance Notice The product is licensed with the following ID under FCC listing:
FCC ID: 2ACUDC102C for PetPace Collar FCC ID: 2ACUDG202B for PetPace Gateway This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Contact PetPace LLC at support.petpace.com for help. This device complies with part 15 of FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this equipment not expressly approved by PetPace may void the users authority to operate this equipment. This equipment has been approved for mobile applications where the equipment should be used at distances greater than 20cm from the human body (with the Exception of hands, wrists, feet and ankles). Operation at distances less than 20 cm is strictly prohibited. Rev.12.0 PetPace Ltd. 23/25 PetPace User Manual 11.2. IC Compliance Notice This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference 2. this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
1. 2. l'appareil ne doit pas produire de brouillage, l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'valuation dans la section 2.5 de RSS 102 et la conformit l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformit de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet metteur ne doit pas tre Co-plac ou ne fonctionnant en mme temps qu'aucune autre antenne ou metteur. Cet quipement devrait tre install et actionn avec une distance minimum de 20 centimtres entre le radiateur et votre corps. This radio transmitter with model: C102C and G202B has been approved by Industry Canada to operate with the antenna type listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna type not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Le prsent metteur radio with model: C102C and G202B a t approuv par Industrie Canada pour fonctionner avec les types d'antenne numrs ci-dessous et ayant un gain admissible maximal et l'impdance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est suprieur au gain maximal indiqu, sont strictement interdits pour l'exploitation de l'metteur. Rev.12.0 PetPace Ltd. 24/25 PetPace User Manual Product Antenna Part Number Description /
Type Gain (dBi) Frequency band Collar (C102C) MSC0019 Helix Antenna Gateway (G202B) MSC0001 Printed Antenna
-6
-3 902-928 MHz 902-928 MHz The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Heath Canadas website www.hc-
sc.gc.ca/rpb. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Rev.12.0 PetPace Ltd. 25/25