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USER GUIDE Poly Trio Solution 5.9.0AA | April 2019 | 3725-20598-011A Getting Help For more information about installing, configuring, and administering Poly products or services, go to Poly Support. Plantronics, Inc. (Poly formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 2019 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are property of their respective owners. Contents Before You Begin................................................................................................7 Audience, Purpose, and Required Skills.............................................................................7 Related Documentation.......................................................................................................7 Getting Started with Poly Trio .......................................................................... 9 Product Overview of Poly Trio Systems..............................................................................9 Poly Trio System Hardware Overview.................................................................... 11 Navigating Poly Trio ......................................................................................................... 15 Accessing Screens on the Poly Trio System..........................................................15 Icons and Status Indicators.................................................................................... 17 Enter Information Using the Onscreen Keyboard............................................................. 17 Change the Phone Language and Keyboard Layouts........................................... 18 Close the Onscreen Keyboard............................................................................... 18 Entering Information Using the Dial Pad........................................................................... 18 Logging Into and Locking the System........................................................... 21 Logging in to Poly Trio ......................................................................................................21 Log In to a Phone...................................................................................................21 Log Out of the Phone............................................................................................. 21 Change Your Login Password................................................................................22 Locking Poly Trio ..............................................................................................................22 Lock the Phone...................................................................................................... 22 Unlock the Phone...................................................................................................23 Change Your User Password................................................................................. 23 Audio Calls........................................................................................................24 Placing Audio Calls........................................................................................................... 24 Place an Audio Call................................................................................................ 24 Place an International Call..................................................................................... 25 Place a Call from Recent Calls...............................................................................25 Call a Favorite........................................................................................................ 25 Place a Call over Bluetooth.................................................................................... 25 Calling Contacts from the Directory........................................................................26 Place a Call from a Locked Phone......................................................................... 26 Placing Intercom Calls............................................................................................26 Redial a Number............................................................................................................... 27 Answering Audio Calls...................................................................................................... 28 1 Answer an Incoming Call........................................................................................28 Answer a Call When in a Call.................................................................................28 Answer Calls Automatically.................................................................................... 29 Answer a Call on a Locked Phone......................................................................... 29 Answer an Intercom Call........................................................................................ 29 Decline an Incoming Call.................................................................................................. 30 End an Audio Call............................................................................................................. 30 Holding and Resuming Calls.............................................................................................30 Hold a Call..............................................................................................................30 Resume a Call........................................................................................................30 Transferring Calls..............................................................................................................31 Choose a Default Transfer Type.............................................................................31 Transfer a Call .......................................................................................................31 Transfer a Call using Consultative Transfer........................................................... 31 Cancel a Transfer...................................................................................................32 Forwarding Incoming Calls to a Contact........................................................................... 32 Forward an Incoming Call to a Contact.................................................................. 32 Forward All Incoming Calls to a Contact................................................................ 32 Disable Call Forwarding......................................................................................... 32 Rejecting Calls with Do Not Disturb.................................................................................. 33 Enable Do Not Disturb............................................................................................33 Disable Do Not Disturb...........................................................................................33 Managing Multiple Calls....................................................................................................33 Manage a Call from the Calls Screen.....................................................................34 Mute the Microphones.......................................................................................................34 Unmute the Microphone....................................................................................................34 Conference Calls..............................................................................................36 Tips for Conference Calls..................................................................................................36 Initiating Conference Call..................................................................................................36 Initiate a Conference Call....................................................................................... 36 Merge Calls into a Conference Call........................................................................37 Add Participants to a Conference Call.............................................................................. 37 End a Conference Call......................................................................................................37 Hold a Conference Call.....................................................................................................37 Resume a Conference Call...............................................................................................37 Mute a Conference Participant..........................................................................................38 Remove a Conference Participant.................................................................................... 38 Video Calls on Poly Trio Systems...................................................................39 Tips for Video Calls........................................................................................................... 40 Contents 2 Video Call Settings............................................................................................................40 Set the Call Rate for Video Calls............................................................................40 Change Video Clarity..............................................................................................40 Set Video and Content Layout - Single Monitor .................................................... 41 Set Video and Content Layout - Multiple Monitors................................................. 41 Change How Far-End Video Displays....................................................................41 Place a Video Call.............................................................................................................42 Stop Sending Video.......................................................................................................... 42 Start Video During an Audio Call...................................................................................... 42 Adjust the Camera Position During a Call.........................................................................43 Adjust Video Quality..........................................................................................................43 Adjust Camera Tracking Settings......................................................................................43 Switch Between Video and Content during Video Calls....................................................44 Handling a Mixture of Audio and Video Calls ...................................................................44 Camera Presets on Poly Trio Systems............................................................................. 44 Store Camera Presets............................................................................................45 Rename Stored Camera Presets........................................................................... 45 Recording Audio Calls.....................................................................................46 Guidelines when Recording Calls..................................................................................... 46 Record a Call.................................................................................................................... 47 Pause a Recording............................................................................................................47 Resume a Recording........................................................................................................ 47 Stop Recording................................................................................................................. 47 Browse Recorded Calls.....................................................................................................48 Play a Recorded Call........................................................................................................ 48 Pause and Resume Played Recordings........................................................................... 48 Stop Playing a Recording..................................................................................................48 Rename a Recording........................................................................................................ 49 Delete a Recording........................................................................................................... 49 Sharing Content on Poly Trio Systems.......................................................... 50 Sharing Content with RealPresence Desktop or Mobile................................................... 50 Sharing Content with the Polycom Content Application.................................................. 51 Sharing Content with People+Content IP..........................................................................51 Download and Install Polycom People+Content Technology............................. 51 Share Content using People+Content IP............................................................... 51 Stop Sharing Content with People+Content IP...................................................... 52 Share Content with People+Content IP over USB................................................. 52 Sharing Content from an Apple Device.............................................................................52 Sharing Content from a Windows or Android Device........................................................53 Contents 3 Share Content with an HDMI or VGA Connection............................................................ 53 Share Content Automatically When Idle........................................................................... 53 Share Content using the Polycom Content Application ................................................... 54 Using the Calendar...........................................................................................55 Open the Calendar............................................................................................................55 View Meeting Details.........................................................................................................56 Meeting Reminders...........................................................................................................56 Choose a Meeting Reminder Type.........................................................................56 Choose a Meeting Alert Tone................................................................................. 57 Disable Meeting Reminders................................................................................... 57 Joining Calendar Meetings................................................................................................57 Join a Meeting from the Calendar.......................................................................... 57 Join a Meeting from a Meeting Reminder.............................................................. 57 Join a Meeting with an Alternate Number.............................................................. 57 Call Lists and Directories................................................................................ 58 Recent Calls......................................................................................................................58 View Recent Calls.................................................................................................. 58 Edit a Recent Call Entry......................................................................................... 58 Save a Recent Contact.......................................................................................... 59 Delete a Recent Call Entry..................................................................................... 59 Local Directory.................................................................................................................. 59 Search for a Local Directory Contact..................................................................... 59 Add a Contact to the Local Directory......................................................................60 View Contact Details.............................................................................................. 60 Update a Local Directory Contact's Information.....................................................60 Delete a Local Directory Contact............................................................................60 Local Directory Favorites.................................................................................................. 60 Add Favorites......................................................................................................... 61 Remove a Favorite................................................................................................. 61 Corporate Directory...........................................................................................................61 Search the Corporate Directory..............................................................................61 Perform an Advanced Search of the Corporate Directory......................................61 Add Corporate Directory Contacts to the Local Directory...................................... 62 Searching the BroadSoft Directory....................................................................................62 Perform a Simple Search of the BroadSoft Directory.............................................62 Perform an Advanced Search of the BroadSoft Directory......................................62 Add BroadSoft Contacts to the Local Directory......................................................63 Contents 4 Voicemail and Pages........................................................................................64 Access Voicemail Messages.............................................................................................64 Receiving Messages with Group Paging.......................................................................... 64 Listen to a Page during an Active Call................................................................... 65 Receiving Pages When You're Not in an Active Call..............................................65 Connecting Bluetooth and USB Devices....................................................... 66 Connecting Devices using Bluetooth................................................................................ 66 Make the System Visible to Nearby Bluetooth Devices......................................... 66 Connect a Bluetooth Device...................................................................................67 Connect a Bluetooth Device Using Near Field Communication............................. 67 Play Audio from a Bluetooth Device.......................................................................67 Connecting a Device using a USB Cable..........................................................................67 Minimum Hardware and Software Laptop Requirements.......................................68 Connect a USB Device or Laptop.......................................................................... 68 Setting Your Phone as the Audio Device................................................................68 Poly Trio Settings.............................................................................................70 Password Required to Access Basic Settings.................................................................. 70 Time and Date Display......................................................................................................70 Change the Time and Date Format........................................................................70 Disable the Time and Date Display........................................................................ 71 Set the Language..............................................................................................................71 Backlight Intensity and Timeout........................................................................................ 71 Set the Backlight Intensity...................................................................................... 71 Set the Backlight Timeout.......................................................................................72 Format Numbers............................................................................................................... 72 Power-Saving Mode..........................................................................................................72 Change Your Office Hours for Power-Saving Mode............................................... 73 Change Idle Timeouts for Power-Saving Mode......................................................73 Control Where Audio Plays............................................................................................... 74 Set a Ringtone for Incoming Calls.....................................................................................74 Maintaining Poly Trio ...................................................................................... 75 Investigate Warnings.........................................................................................................75 Restart Your Phone...........................................................................................................75 Update the Phone's Configuration ................................................................................... 76 Test the Hardware.............................................................................................................76 Clean the Touchscreen..................................................................................................... 76 Contents 5 Accessibility Features..................................................................................... 78 Features for Hearing-Impaired Users................................................................................78 Features for Mobility-Impaired Users................................................................................ 79 Features for Vision-Impaired and Blind Users.................................................................. 79 Troubleshooting............................................................................................... 81 Check the Status of Paired Device................................................................................... 81 Check the Status of the Calendar..................................................................................... 81 Tips for Resolving Content Sharing Issues....................................................................... 81 Tips for Resolving Camera Issues.................................................................................... 82 Set Log Levels.................................................................................................................. 82 Reset the Phone to Factory Defaults................................................................................ 82 Contents 6 Before You Begin Topics:
Audience, Purpose, and Required Skills Related Documentation This Poly Trio Solution User Guide contains overview information for navigating and performing tasks with the following Poly Trio Solution products:
Poly Trio 8300 system Poly Trio 8500 system Poly Trio 8800 system Poly Trio Visual+ content and video accessory Poly Trio VisualPro content and video accessory Polycom RealPresence Group Series video collaboration system Note: The Poly Trio 8500 system, Poly Trio 8800 system, and Poly Trio Visual+ accessory are also known as Polycom Trio 8500 system, Polycom Trio 8800 system, Polycom Trio Visual+
accessory. Older versions are known as Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500 system, and Polycom RealPresence Trio Visual+ accessory. Audience, Purpose, and Required Skills This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with Poly Trio. Related Documentation To find all Poly partner solutions, see Strategic Global Partner Solutions. For additional information about the Poly Trio systems, view the following documents on Polycom Support. Quick TipsProvides a quick reference on how to use the system's most basic features. Setup SheetDescribes the contents of your package, how to assemble the solution, and how to connect the system to the network. Administrator GuideProvides detailed information about setting up your network and configuring features. Regulatory NoticeProvides information for all regulatory and safety guidance. You can also view Feature Descriptions and Technical Notifications that describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find 7 these documents on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages. Before You Begin 8 Getting Started with Poly Trio Topics:
Product Overview of Poly Trio Systems Navigating Poly Trio Enter Information Using the Onscreen Keyboard Entering Information Using the Dial Pad Before you use your phone, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them. As a result, some features may not be enabled or may operate differently on your device. Additionally, the examples and graphics in this guide may not directly reflect available options or what your device screen displays. Product Overview of Poly Trio Systems The Poly Trio systems support audio-only conference calls with Open-SIP voice platforms along with point-to-point, bridge, and video calls. The following are the features available on the Poly Trio systems. Poly Trio 8300 System Features and Capabilities The Poly Trio 8300 system supports the following features:
Initiating, joining, and managing audio conference calls Placing, answering, and managing audio calls Recording audio calls with USB flash drives Viewing and joining scheduled calendar meetings Managing contacts, call lists, and directories Adjusting call and system settings Pairing with Bluetooth-enabled devices Checking voicemail messages Connecting to a computer over USB Sharing content during video calls Placing, answering, and managing video calls Connecting to a wireless network Pairing with the Poly Trio Visual+ content and video accessory Pairing with the Poly RealPresence Group Series system 9 Getting Started with Poly Trio Placing video calls with a Polycom EagleEye Mini USB camera, Polycom EagleEye Cube USB camera, Polycom Studio camera, or Logitech C930e webcam Adjusting the camera and setting camera presets for a connected USB camera Poly Trio 8500 System Features and Capabilities The Poly Trio 8500 system supports the following features:
Initiating, joining, and managing audio conference calls Placing, answering, and managing audio calls Recording audio calls with USB flash drives Viewing and joining scheduled calendar meetings Managing contacts, call lists, and directories Adjusting call and system settings Pairing with Bluetooth-enabled devices Checking voicemail messages Connecting to a computer over USB Sharing content during video calls Placing, answering, and managing video calls Pairing with the Poly Trio Visual+ content and video accessory Pairing with the Poly Trio VisualPro content and video accessory Pairing with the Poly RealPresence Group Series system Placing video calls with a Polycom EagleEye Mini USB camera, Polycom EagleEye Cube USB camera, Polycom Studio camera, or Logitech C930e webcam Adjusting the camera and setting camera presets for a connected USB camera Poly Trio 8800 System Features and Capabilities The Poly Trio 8800 system supports the following features:
Initiating, joining, and managing audio conference calls Placing, answering, and managing audio calls Recording audio calls with USB flash drives Viewing and joining scheduled calendar meetings Managing contacts, call lists, and directories Adjusting call and system settings Checking voicemail messages Connecting to a computer over USB Sharing content during video calls Sharing content with Apple AirPlay- or Miracast-certified devices Placing, answering, and managing video calls Pairing with Bluetooth- and Near Field Communication (NFC)-enabled devices Connecting to a wireless network Pairing with the Poly Trio Visual+ content and video accessory 10 Getting Started with Poly Trio Pairing with the Poly Trio VisualPro content and video accessory Pairing with the Poly RealPresence Group Series system Placing video calls with a Polycom EagleEye Mini USB camera, Polycom EagleEye Cube USB camera, Polycom Studio camera, or Logitech C930e webcam Placing video calls with a Polycom EagleEye IV USB camera or Polycom EagleEye Director II camera Adjusting the camera and setting camera presets for a connected USB camera Poly Trio System Hardware Overview The following figures display the hardware features on the Poly Trio systems. The tables lists each numbered feature shown in its respective figure. Related Links Connecting a Device using a USB Cable on page 67 Features for Mobility-Impaired Users on page 79 Poly Trio 8300 System Figure 1: Poly Trio 8300 System Hardware Features Poly Trio 8300 System Hardware Feature Descriptions Reference Number Feature Feature Description 1 Speaker and Microphones Sends your audio to call participants and provides audio output for the ringer and speakerphone. 11 Reference Number Feature Feature Description Getting Started with Poly Trio 2 3 4 5 6 7 8 9 10 11 12 13 USB Device Port Soft keys USB Host Port Home key Volume keys Mute key Dial pad Hang up Accept call Back key Navigation keys / Select key Screen Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content. Enable you to select context sensitive keys that display along the bottom of the screen. Enables you to connect a USB flash drive to the system to record calls. Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen. Adjust the volume of the audio from the speakerphone and ringer. Mutes the microphones during calls and conferences. The key glows red when activated. Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers. Ends an active call. Accepts an incoming call. Enables you to return to the previous screen. Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data. Shows a monochromatic display that enables you to view menu options and data. 12 Poly Trio 8500 System Figure 2: Poly Trio 8500 System Hardware Features Getting Started with Poly Trio Poly Trio 8500 System Hardware Feature Descriptions Reference Number Feature Feature Description 1 2 3 4 5 6 Speaker and Microphones USB Host Port USB Device Port Volume keys Mute key Touchscreen Sends your audio to call participants and provides audio output for the ringer and speakerphone. Enables you to connect a USB flash drive to the system to record calls. Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content. Adjust the volume of the audio from the speakerphone and ringer. Mutes the microphones during calls and conferences. The key glows red when activated. Enables you to select items and navigate menus on the touch-
sensitive screen. 13 Poly Trio 8800 System Figure 3: Poly Trio 8800 System Hardware Features Getting Started with Poly Trio Poly Trio 8800 System Hardware Feature Descriptions Reference Number Feature Feature Description 1 2 3 4 5 6 7 Speaker and Microphones USB Host Port USB Device Port NFC Touchscreen Mute key Volume keys Sends your audio to call participants and provides audio output for the ringer and speakerphone. Enables you to connect a USB flash drive to the system to record calls. Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content. Enables you to connect a Bluetooth-capable mobile phone or tablet using Near Field Communication (NFC). Enables you to select items and navigate menus on the touch-
sensitive screen. Mutes the microphones during calls and conferences. The key glows red when activated. Adjust the volume of the audio from the speakerphone and ringer. 14 Getting Started with Poly Trio Navigating Poly Trio The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on the Poly Trio System You can access the following screens on your phone:
Home ScreenDisplays your messages, settings, and information. Calls ScreenDisplays all active and held calls on your line. Place a Call screenEnables quick access to the dial pad, Recent Calls, Contacts, and Calendar. Access the Home Screen The Home screen on Poly Trio system displays the icons you can select to access features, settings, and other information; additional registered lines; and favorites you can save to quickly call contacts. Figure 4: Home Screen Procedure Do one of the following:
. and select Home Select Home Select Menu Expand or Contract the Home Screen You can use the Page Indicator to control how many icons display on the Home screen. The Page Indicator displays on the Home screen beneath the menu options and indicates the page you are currently viewing. Procedure On the Home Screen, press and hold the Page Indicator. 15 Getting Started with Poly Trio Accessing the Place a Call Screen The Place a Call screen on the Poly Trio system is displayed when you select Place a Call on the Home Screen or when the system is idle and not in use, if set by your system administrator. From the Place a Call screen, you can access the dial pad, Contacts, Recent Calls, and the Calendar, as shown in the following figure. Figure 5: Place a Call screen Accessing the Calls Screen The Calls screen on Poly Trio systems is displayed automatically when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Calls screen, as shown next. Figure 6: Active call on the Calls screen You can also view active and held calls in progress on the system, as shown next. If the system has multiple lines, active and held calls display under the associated line. 16 Figure 7: Multiple calls on the Calls screen Getting Started with Poly Trio Icons and Status Indicators The following table displays the icons and status indicators that display on Poly Trio systems. Icons and Status Indicators Icon Description Icon Description Registered Line Unregistered Line Active Call USB device attached Missed Call Placed Call Do Not Disturbed enabled Call Forwarding enabled Wireless status
(Poly Trio 8800 system only) Paired Device Bluetooth Received Call Enter Information Using the Onscreen Keyboard The onscreen keyboard available on the Poly Trio systems enable you to enter information into text fields using the touchscreen. The onscreen keyboard displays on screen automatically when a text field is shown. When a text field requires only numbers, the onscreen keyboard displays only numbers. The following icons also display on the keyboard:
Letters
- Displays alphabetical letters 17 Getting Started with Poly Trio
- Shifts to uppercase letters
- Shifts to lowercase letters Uppercase Lowercase Numbers and Punctuation Special characters
- Displays special characters
- Displays numbers and punctuation marks Procedure 1. Select a text field. 2. Select each character you want to enter. Change the Phone Language and Keyboard Layouts When you set the phone language and country, the phone uses the default keyboard layout for that language. For example, setting the phone language to French sets the phone to the AZERTY keyboard layout. You can enable multiple languages for the phone and switch between keyboard layouts. Procedure 1. On the phone's keyboard, long-press and release the comma key and choose Input Languages. 2. Uncheck Use System Language. 3. Select one or more available languages and press the Back arrow. Each language you select is enabled along with its default keyboard layout. When you enable more than one language, a globe key displays on the phone keyboard. 4. Do one of the following:
Long-press the globe key to view and choose from a list of enabled languages. The phone uses the default keyboard layout for the language you choose. Short-press the globe key to rotate through enabled languages. The space bar displays the current language and keyboard layout. Close the Onscreen Keyboard When you are done entering information into a text field, or you want to exit the current screen and return to the previous screen, close the onscreen keyboard. Procedure Select Done. Entering Information Using the Dial Pad On the Poly Trio 8300 system, you can enter information and edit fields using the dial pad keys on the phone console. Before you enter information into fields, you can choose how to enter the information using the following soft keys:
ModeEnables you to enter just numbers or text in title case, lowercase, or uppercase characters. EncodingEnables you to enter alphanumeric and special characters as well as characters in special languages. The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard. 18 Getting Started with Poly Trio Mode and Encoding Options Mode Options Abc (to capitalize the first letter only and use lowercase for the remaining letters) ABC (to enter uppercase only) abc (to enter lowercase only) 123 (to enter numbers only) Encoding Options Abc ABC abc 123 ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) The following table describes how to enter different types of data on your phone using the dial pad. Using the Dial Pad Keys to Enter Information Task Action Enter numbers or characters in uppercase, lowercase, or title case mode Select Encoding or Mode, and select ABC,abc, or Abc. Enter only numbers Select Encoding or Mode, and select 123. Enter text in another language Select Encoding, and select one of the language options. Enter a character Enter a number Press a dial pad key repeatedly to view the character options and stop when the character you want to enter is displayed in the field. Wait one second, and enter the next character. Select Encoding or Mode, and select 123, or press a dial pad key repeatedly to enter the number that displays on that key. 19 Getting Started with Poly Trio Task Action Enter a special character Enter a space Delete one or more characters Select Encoding, and select Abc, ABC, or abc. Press either the 1, 0, asterisk, *, or pound # key one or more times to enter one of the following special characters:
You cannot access special characters when you are in numerical
(123) mode. 1 key: ! | ^ \ @ : 1
* key: * - & % + ; ( ) 0 key: / , _ $ ~ = ? 0
# key: # > < { } [ ]
Select Encoding, and select one of the alphabetic Abc, ABC, or abc. Press the 0 key. You cannot enter a space when you are in numerical (123) mode. Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete. Press the Delete key or press the << soft key. 20 Logging Into and Locking the System Topics:
Logging in to Poly Trio Locking Poly Trio You can log in to and lock a Poly Trio system with your user credentials provided by your system administrator. Logging in to Poly Trio If your system administrator has set up user credentials for your phone, you can log in to a phone and access your contacts or favorites, settings, and calendar, if enabled. You can view your personal settings from any phone or system within your organization. Contact your system administrator for your user credentials. Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance. Log In to a Phone Depending on how your system administrator set up the User Login feature, you may need to log in to a Poly phone before you can use one. By default, Poly devices do not require you to log in before you can use them. However, if you do not log in, you see the default profile. When you log in, you have full access to your personal settings and your directory. Any settings you change while logged in to a public phone are saved and displayed the next time you log in to any phone. Procedure 1. Select Login. 2. Do one of the following:
If you see the User Login screen. If you do not see the User Login screen, navigate to Settings > Features > User Login >
Log In. 3. From the User Login screen, enter your user ID and password, and select Log In. When your login credentials are accepted, your personal profile displays. If your credentials are not accepted, a message indicating your log in failed is displayed, and the User Login screen is displayed again. Check with your system administrator to confirm your login credentials. Log Out of the Phone After you finish using a public phone, make sure you log out to prevent access to your personal settings. Procedure 21 Logging Into and Locking the System 1. Select Log Out or navigate to Settings > Features > User Login > Log Out. The Log Out screen is displayed with a confirmation message. 2. Select Yes. Your personal profile is no longer accessible, and either the User Login screen displays for the next user or the default profile displays. Change Your Login Password You can change your login password from any phone on your network. Procedure 1. Log in to a phone on your network. 2. Navigate to Settings > Features > User Login > Change User Login Password. 3. On the Change User Login Password screen, enter your old and new password information and select Enter. Your password is changed. The next time you log in to a phone, you need to enter your new password. Locking Poly Trio If your system administrator has set up to system to lock when it is not in use, you will need to unlock it before you can use the system. Your system administrator provides you with a user password that you can use to unlock . When the system is locked, you can:
Place outgoing calls to emergency and authorized numbers. Enter a password to answer incoming calls. Related Links Place a Call from a Locked Phone on page 26 Answer a Call on a Locked Phone on page 29 Lock the Phone When you lock the system, you can choose to enable one of the following options:
Allowing ringing when lockedincoming calls ring on the system, and you can answer calls by entering a user password. If you set up the system to allow you to answer incoming calls when locked, you can answer calls by entering your user password. DND when lockedDo Not Disturb applies to all lines and the system does not ring for incoming calls. Procedure 1. Navigate to Settings > Basic > Lock Phone. 2. On the Lock Phone screen, select a setting. 3. Select Lock. 22 Logging Into and Locking the System Unlock the Phone Your system administrator provides you with a user password that you can use to unlock Poly Trio systems. Procedure 1. Select Unlock. 2. Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Unlock. Change Your User Password You can change your user password at any time from the Advanced settings menu on Poly Trio. The Advanced settings menu requires a password to access the menu options. Ask your system administrator for the password if you cannot access menu. Procedure 1. Navigate to Settings > Advanced. 2. Enter your user password and select Enter. 3. On the Advanced screen, select Change User Password. 4. On the Change User Password screen, enter your old and new user password and select Enter. 23 Audio Calls Topics:
End an Audio Call Placing Audio Calls Answering Audio Calls Redial a Number Decline an Incoming Call Holding and Resuming Calls Rejecting Calls with Do Not Disturb Managing Multiple Calls Mute the Microphones Unmute the Microphone Transferring Calls Forwarding Incoming Calls to a Contact By default, the Poly Trio system has one registered line. You can manage a maximum of 12 active, incoming, or held audio calls at a time on the line. However, you can have only one active call in progress with numerous other incoming calls or calls on hold. Placing Audio Calls You can place calls on Poly Trio in numerous ways, including local and international calls, calls from Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a locked phone. Place an Audio Call You can call a contact using a number or IP address using the dialpad or onscreen keyboard. Procedure 1. Select Place a Call. On the Poly Trio 8300 system, select New Call or simply begin dialing a number on the dial pad. 2. Enter your contact's number, or select the onscreen keyboard and enter an IP address. On the Poly Trio 8300 system, use the softkey function in the dial screen to set whether the number is a Number or a URL. 3. Select Dial
. Related Links Place a Video Call on page 42 24 Audio Calls Place an International Call You can place calls to international phone numbers on Poly Trio. Procedure 1. On the dial pad, quickly press the star key * twice. A plus sign + is displayed. 2. Enter the phone number with the country code and select Dial
. The phone plays a tone and the call is answered automatically on the contact's phone. Place a Call from Recent Calls You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed. Procedure 1. Do one of the following:
From the Home screen, select Recent Calls From the Place a Call screen, select Recent Calls
. 2. Select a contact. The call is placed automatically after you select a contact. Related Links Recent Calls on page 58 Call a Favorite Contacts you add as favorites display at the bottom of the Home screen with an avatar. You can place a call to favorites by selecting a favorite's avatar on the Home screen. Procedure On the Home screen, tap a favorite. The call is placed to the favorite automatically. Place a Call over Bluetooth When a Poly Trio system is paired and connected with a Bluetooth-enabled mobile phone or tablet, you can place a call on your device and use the system as a speakerphone for the call. Procedure 1. Connect your device with the system over Bluetooth. 2. On your device, place a call to a contact and select Poly Trio as your audio source. Related Links Connecting Devices using Bluetooth on page 66 25 Audio Calls Calling Contacts from the Directory Call a Contact from a Directory You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the Place a Call screen. Procedure 1. Do one of the following:
Navigate to Contacts and select a directory. Navigate to Place a Call, select Contacts
, and select a directory. 2. Select a contact. 3. From the Details screen, select Call next to the number you want to call. Call a Contact from a Directory Search You can search for and call contacts from the Search screen in your directory. Procedure 1. Select Contacts and select a directory. 2. In the Search field, enter your contacts name. Results matching your search display automatically. 3. Select a contact. 4. From the Details screen, select Call next to the number you want to call. Place a Call from a Locked Phone When the phone is locked, you can place outgoing calls only to emergency numbers, such as 911 and authorized numbers that your system administrator can set up. You cannot call any other numbers from a locked phone. Procedure 1. Select New Call. 2. From the Place an Authorized Call screen, select a number and select Dial. Related Links Locking Poly Trio on page 22 Placing Intercom Calls The Intercom feature enables you to place a call to a contact that is answered automatically on the contact's phone as long as the contact is not in an active call. If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends. Check with your system administrator to find out if this feature is available on your phone. Related Links Answer an Intercom Call on page 29 26 Audio Calls Place an Intercom Call You can place an intercom call from Poly Trio to quickly relay a message to a contact. Tip:
Your system administrator can set up your phone to automatically call a specific contact when you select Intercom. If your phone is set up this way, select Intercom and wait for your contact to answer before speaking your message. Procedure 1. Select Intercom. 2. Enter a number or select a contact. 3. Select Dial
. The phone plays a tone and the call is answered automatically on the contact's phone. 4. After the call is answered, speak your message then select Hang Up
. Place an Intercom Call During a Call You can place an intercom call to another contact during an active call. Procedure 1. Select Hold > Intercom. The active call is placed on hold and the dialpad is displayed. 2. Enter a number or select a contact. 3. Select Dial
. The phone plays a tone and the call is answered automatically on the contact's phone. 4. After the call is answered, speak your message and select Hang Up 5. Select Resume
. Redial a Number automatically keep a record of all calls placed. You can recall the last contact you called using Redial, if enabled by your system administrator. Procedure Do one of the following:
Select Redial. Select Place a Call > Recent Calls
, and select the first number in the list. 27 Audio Calls Answering Audio Calls When you receive an incoming call on a Poly Trio, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call. Answer an Incoming Call When you receive an incoming call, the phone rings and an Incoming Call screen is displayed. In the Incoming Call screen, you can choose to answer or reject the incoming call. Figure 8: Incoming Call screen Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the Home or Calls screen displays the incoming call. For more information about this feature, contact your system administrator. Procedure Select Answer
. If enabled, you can also answer calls with Mute buttons. Related Links Decline an Incoming Call on page 30 Answer a Call When in a Call When youre in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. Procedure Select Answer. This places the active call on hold, and the incoming call becomes active. 28 Audio Calls Answer Calls Automatically You can set up Poly Trio to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered. When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Auto Answer. 3. Select Auto Answer SIP Calls and select Yes. 4. Select Microphone Mute and choose Yes (the default setting) to mute the microphone for auto-
answered calls. 5. Select Video Mute and select Yes to mute the video when video calls are auto-answered. 6. Select Save. Related Links Features for Vision-Impaired and Blind Users on page 79 Features for Mobility-Impaired Users on page 79 Answer a Call on a Locked Phone When you set up your phone to accept incoming calls when it is locked, you can answer the calls by entering a user password. Procedure 1. On the Incoming Call screen, select Answer. 2. Enter your user password and select Enter. The call connects. Related Links Locking Poly Trio on page 22 Answer an Intercom Call When you receive an intercom call, the call is answered automatically using the speakerphone. If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call. Procedure After the call is answered, press Mute and reply. Related Links Placing Intercom Calls on page 26 29 Audio Calls Decline an Incoming Call You can decline an incoming call and send the call directly to voicemail. Declined calls display in the Missed Calls list in Recent Calls. You cannot reject calls for shared lines. Procedure In the Incoming Call screen, select Decline. Related Links Answer an Incoming Call on page 28 End an Audio Call You can end active calls at any time, however, you must resume held calls before you can end a call. Procedure Do one of the following:
Select Hang Up On the Calls screen, select the call and select Hang Up On the Calls screen, select a held call, select Resume
.
, and select Hang Up
. Holding and Resuming Calls When you are in a call, you can place an active audio call on hold and resume the call. When you place a call on hold, the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute key indicators on the system and microphones flash green. Hold a Call You can place any active call on hold on Poly Trio. Procedure During an active call, select Hold. If you're in the Calls screen, select the call first. The Resume icon is displayed. Resume a Call You can view and resume all held calls on the phone. Procedure Do one of the following:
Select Resume. From the Calls screen, select the call and select Resume. 30 Audio Calls Transferring Calls You can transfer active or held calls to another person using the following transfer types:
Blind transferTransfers the call directly to another line without speaking with the other party first. Consultative transferEnables you to speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls on Poly Trio. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Default Transfer Type and choose a transfer type. The selected transfer type is used for all calls. Transfer a Call How you transfer a call varies depending on the default transfer type. Procedure During a call, do one of the following:
When the default type is Blind, select Transfer from Recent Calls or Contacts. and dial a number or select a contact When the default type is Consultative, select Menu and select Transfer number or select a contact from Recent Calls or Contacts. Dial a The call is transferred automatically. Transfer a Call using Consultative Transfer How you transfer a call using Consultative Transfer varies depending on the default transfer type set on the phone. Procedure During a call, do one of the following:
If the default type is Consultative, select Consult from Recent Calls or Contacts. Select Complete Transfer contact. If the default type is Blind, select Menu contact from Recent Calls or Contacts and select Complete Transfer the contact. and select Consult and dial a number or select a contact after speaking with the
. Dial a number or select a after speaking with 31 Audio Calls Cancel a Transfer If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete. Procedure Select Cancel. The call is not transferred and becomes active. Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call. You cannot forward calls without answering on shared lines. Procedure In the Incoming Call screen, select Menu 1. 2. From the Call Forwarding screen, enter the forwarding number, and select Forward. and select Forward. Forward All Incoming Calls to a Contact You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types:
AlwaysForwards all incoming calls. No AnswerForwards all unanswered incoming calls. BusyForwards incoming calls when you're in a call. For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not available for shared lines. Procedure 1. Select Forward or navigate to Settings > Features > Forward. 2. On the Forwarding Type Select screen, select a forwarding type. 3. Enter a contact's number or IP address, if enabled, and select Enable. 4. If you selected the No Answer option, enter the number of rings before the call is forwarded. The forwarding number or name of the contact you chose scrolls in the status bar. When you select Always as your forwarding option, the Forwarding icon is displayed on the line. Disable Call Forwarding You can disable call forwarding when you no longer want to forward your calls. Procedure 1. Navigate to Settings > Features > Forward. 2. On the Forwarding Type Select screen, select Disable Call Forwarding. 32 Audio Calls Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you dont want to be interrupted. When you enable DND, you see the following:
displays in the status bar. The DND icon When the phone is idle, the DND icon displays next to your phone line. When the administrator enables hybrid line registration on the phone, you can choose All to enable DND on all the registered lines. If you have new messages or you have enabled call forwarding, the messages or forwarding icon display instead of the DND icon. Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar. Enable Do Not Disturb You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list. Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call. Procedure Do one of the following:
Select DND on the Home screen, if enabled by your system administrator. Navigate to Settings > Features > Do Not Disturb, and select Enable. Disable Do Not Disturb You can disable DND when you are ready to resume receiving calls again. Procedure Navigate to Settings > Features > Do Not Disturb and select Disable. Managing Multiple Calls You can manage multiple calls that are active, incoming, or held on the phone. In the Calls screen, you can view active and held calls, including conference calls. The following figure shows an active call and a held call. 33 Audio Calls Manage a Call from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. Procedure 1. Select a call. 2. Do one of the following:
Select Hold to place an active call on hold. Select Resume to make a held call active. Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it. Select Transfer to send the call to another contact. Mute the Microphones You can mute the microphone so other parties cannot hear you. Procedure Do one of the following:
. Select Mute Select the Mute key Select the Mute key on the system. on the microphone. Unmute the Microphone Unmute your audio when you are ready to speak and let your contacts hear you. Procedure Do one of the following:
Select Unmute
. 34 Select the Mute key Select the Mute key on the system. on the microphone. Audio Calls 35 Conference Calls Topics:
Tips for Conference Calls Initiating Conference Call Add Participants to a Conference Call End a Conference Call Hold a Conference Call Resume a Conference Call Mute a Conference Participant Remove a Conference Participant You can initiate and manage up to 12 audio conference calls on a Poly Trio system and place video conference calls and view video streams for video-enabled participants. Tips for Conference Calls When you are in a conference call, follow these tips:
Mute your microphone when you are not speaking, especially in noisy environments. Avoid tapping or rustling papers near the microphone. Speak in your normal voice without shouting. Initiating Conference Call You can initiate a conference call with up to four contacts, and you can hold, resume, or split a conference call. While the system can manage up to 12 conference calls, you can have only one active conference call in progress with numerous other conference calls on hold. If your system administrator enables the Conference Management feature on your phone, you can manage each participant in the call. With the Conference Management feature, you can mute, hold, and remove individual participants in a conference call. Initiate a Conference Call You can initiate a conference by adding a contact during an active call and joining the contacts into a conference call. Procedure 1. Call a contact. 2. After the contact answers, select Add
. On the Poly Trio 8300 systems, select Confrnc. 36 Conference Calls 3. Enter another contact's number or select a contact from Contacts or Recent Calls. The contact is added to the conference call after answering. Merge Calls into a Conference Call You can merge an active call and a held call to initiate a conference call. Procedure In the Calls screen, tap a held call. 1. 2. Select Merge
. The held call is merged with the active call and a conference call is initiated. Add Participants to a Conference Call You can add up to four contacts to a conference call. Procedure 1. During a conference call, select Add Participants. On Poly Trio 8300 systems, select Invite. 2. Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial. The contact is added to the call after answering. End a Conference Call By default, when you end a conference call, your connection to the call ends and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call. Procedure During a conference call, select Hang Up
. Hold a Conference Call When you place a conference call on hold, you place all conference participants on hold. Procedure Select Hold
. Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. Procedure Select Resume. 37 Conference Calls Mute a Conference Participant If your system administrator has enabled the Conference Management feature, you can mute individual participants in a conference call. Procedure 1. During a conference call, select a participant. 2. Select Mute
. The muted participant can hear everyone, but no one can hear the muted participant. Remove a Conference Participant If your system administrator has enabled the Conference Management feature, you can remove individual participants from a conference call. Procedure 1. During a conference call, select a conference participant. 2. Select Hang Up
. The participant is removed from the conference call. 38 Video Calls on Poly Trio Systems Topics:
Tips for Video Calls Video Call Settings Place a Video Call Stop Sending Video Start Video During an Audio Call Adjust the Camera Position During a Call Adjust Video Quality Adjust Camera Tracking Settings Switch Between Video and Content during Video Calls Handling a Mixture of Audio and Video Calls Camera Presets on Poly Trio Systems When your Poly Trio system is paired with a Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system, you can send and receive video. Poly Trio system support for the Poly Trio Visual+ and VisualPro systems varies by model:
You can pair any Poly Trio system with a Poly Trio Visual+ system. You can pair a Poly Trio 8500 or Poly Trio 8800 system with a Poly Trio Visual+ or VisualPro system. The Poly Trio 8300 system does not support the Trio VisualPro system. Poly Trio systems support the following cameras when paired with a Poly Trio Visual+:
Polycom EagleEye Mini USB camera Polycom EagleEye IV USB camera Polycom EagleEye Cube USB camera Polycom Studio camera Logitech C930e webcam Poly Trio systems support the following cameras when paired with a Trio VisualPro or RealPresence Group Series system:
Polycom EagleEye IV camera Polycom EagleEye Director II camera Polycom EagleEye Producer camera Polycom EagleEye Acoustic camera If you do not have a camera connected to your paired device when you receive video during calls, you can see your contacts video but they cannot see video from you. Related Information 39 Video Calls on Poly Trio Systems Tips for Video Calls Use these tips when you're in a video call:
Check your video image to make sure it's clear, bright, and sharp. Avoid bright lights or windows behind you. If the camera faces a window or bright lights, adjust the camera settings. Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or narrow stripes. Pastels and muted colors look best on the screen. Use natural gestures and speak in a natural tone without shouting. Pause between sentences to allow for possible audio delay. During a conference call, mute your microphone when not speaking. Avoid tapping or rustling papers near the microphone. Video Call Settings You can update video settings to change the way video calls display on your Poly Trio system. Note that if you update settings during a call, the new settings apply to the next call and not the current call. Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance. Set the Call Rate for Video Calls You can set the maximum call rate to use for a video call and the selected call rate applies to your next video call. Your system administrator can set a maximum call rate for video calls, and you cannot select a call rate above this limit. You can choose a call rate between 128 kbps and 768 kbps. The default setting is 512 kbps. Procedure 1. Navigate to Settings > Basic > Call Rate. 2. From the Call Rate screen, select the maximum call rate you want to use for video calls. Change Video Clarity You can change the Target Frame Rate to improve video clarity. The Target Frame Rate sets how smoothly your video displays. You can set a rate between 5 (least smooth) and 30 (smoothest). The default rate is 30. Procedure 1. Go to Settings > Basic > Video. 2. Select Camera Settings > Target Frame Rate and select Up or Down to adjust the frame rate. 40 Video Calls on Poly Trio Systems Set Video and Content Layout - Single Monitor You can choose how participant video and content display on the monitor before or during a video call. Procedure 1. Select one of the following options:
If you're not in a call, on the Poly Trio Home screen, tap Menu If you're in a call, tap Layout on the Calls screen. and Layout. 2. Select one layout option:
Auto (default)The system chooses the best layout for the call. Gallery ViewUp to five meeting participants display. If content displays when the maximum number of participants is active, the content replaces one participant. When there are fewer than five participants, self-view displays. Picture-in-PictureOnly self-view or the active speaker display. The PIP displays in or on the meeting content. FullscreenThe video of the active speaker or the meeting content displays in full screen. Set Video and Content Layout - Multiple Monitors You can choose how video and content display when using two or more monitors before or during a video call. The number of layout options available to you and the combinations you can choose vary with the number of monitors connected to the Poly Trio system and depend on how your administrator configures the default layout. If you are using two or more monitors, you can configure which screen(s) to show content on. For example, if using two monitors, you can configure content to show on one or both monitors. If you are using three monitors, you can configure content to show on one monitor, a combination of two monitors, or all three monitors. Procedure 1. Select one of the following options:
If you're not in a call, on the Poly Trio Home screen, tap Menu If you're in a call, tap Layout on the Calls screen. 2. Select one or more monitors to display video and content on:
and Layout. Display 1 Display 2 Display 3 Change How Far-End Video Displays You can adjust video settings to control the appearance of video received from the far-end. You can adjust the appearance of the far-side video so that it displays as one of the following:
NormalThe video image displays with correct proportions. Black bars appear on the top, bottom, or sides of the area to maintain the correct aspect ratio if the aspect ratio of the received video does not match the display area. The portions of the video that are not being received display as black bars. 41 Video Calls on Poly Trio Systems FullIf the received video image is not the same aspect ratio as the display area, the video image is stretched to fill the area. If the aspect ratios match, no stretching occurs. CropThe video image is resized to maintain the correct aspect ratio. Any parts of the image that do not fit within the display area are cropped. Procedure 1. Go to Settings > Basic > Video. 2. Select Video Screen Mode and select a video screen setting. 3. Select Save. Place a Video Call Depending on how the system is set up by your administrator, you can place a video call to one contact or add video during an audio call. When the system is registered with the Skype for Business Server, you can place a video call to your Skype for Business contacts. Video displays automatically for up to six contacts, as long as those contacts have video enabled and are streaming video. Procedure 1. Select Place a Call. 2. Enter a contact's number or select a contact from Contacts or Recent Calls. 3. Select Dial 4. In the Call screen, select Start Video, if video does not display automatically. Related Links Place an Audio Call on page 24 Stop Sending Video You can stop transmitting video at any time during a call. Stopping video does not create an audio-only call. Even if you stop video, video information is still transmitted to the far-end and you are still in a video call. When you stop video, the stopped video icon is displayed and the far-side cannot see you. Note: You can't start and stop far-end video. If the phone is set up to receive far-side video, the far-end video always displays. Procedure In the Call screen, select Stop My Video. Start Video During an Audio Call You can start sending video at any point during an audio-only call if a camera is connected to the phone. After you start sending video, you can mute your video, but you cannot stop sending video and return to an audio-only call. 42 Video Calls on Poly Trio Systems Procedure In the Call screen, select Start My Video. Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Procedure 1. Do one of the following:
During a call, select Camera Select Menu and select Camera. 2. Select Near to adjust your camera or Far to adjust a call participants camera. 3. Do one of the following:
Use the onscreen arrows to adjust the camera position. Drag your finger across the onscreen video stream to adjust the camera position. Select the onscreen video stream to move the camera to that position. Select the plus sign to zoom the camera in or select the minus sign to zoom the camera out. Move the slider to zoom the camera in or out. Adjust Video Quality You can adjust camera settings on your Poly Trio system to improve video quality. Procedure 1. Do one of the following:
During a call, select Camera Select Menu and select Camera. 2. Select Settings 3. Adjust or toggle the following camera settings:
to access Camera Preferences. Brightness White balance Saturation Sharpness Backlight compensation Adjust Camera Tracking Settings You can modify the camera tracking settings on your Poly Trio system. When tracking is enabled, for example, your camera can automatically frame the active speaker. Tracking is available only with the following cameras:
Polycom EagleEye Director II camera 43 Video Calls on Poly Trio Systems Polycom EagleEye Producer camera Polycom EagleEye Cube USB camera Polycom EagleEye Cube HDCI camera Procedure 1. Do one of the following:
During a call, select Camera Select Menu and select Camera. 2. Select Settings 3. Do one of the following:
to access Camera Preferences. Turn camera tracking on or off. Select a Tracking Mode: Frame Speaker, Frame Group, or Frame Group with Transition
(last option is available only with an EagleEye Producer camera). Adjust the Tracking Speed. Adjust the Framing Size. Switch Between Video and Content during Video Calls By default, when you or a video participant starts sharing content during a video call on Poly Trio systems, the content automatically displays in place of participant video streams during the call. You can choose to display the video streams for participants or display any content being shared. Note: You cannot hide content that is shared using Apple AirPlay. If you try to hide content, depending on how the content is shared and the type of call, a message displays stating that you cannot hide content and must stop the content instead. Procedure In the Calls screen, select Toggle People/Content. Handling a Mixture of Audio and Video Calls When you are in a call with a person who has a video-enabled phone or video-conferencing system, the participants' video displays on the connected monitor. For video calls with audio-only contacts, only your video stream displays on the monitor, and an Audio icon displays on the monitor with the number of contacts on audio. When you do not have a camera connected to your paired content and video accessory (e.g., Poly Trio Visual+ or Trio VisualPro), you can receive video but cannot send video. Video always displays when a contact can send video and the system is enabled to receive video. Camera Presets on Poly Trio Systems You can store and modify camera presets on a Poly Trio system with a connected Poly camera. Presets arent supported with the Logitech Webcam C930e camera. 44 Video Calls on Poly Trio Systems Camera presets are stored camera positions that you can create before or during a call. Presets enable you to quickly point a camera at pre-defined locations in a room and persist until you change them. The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt. If your system camera supports pan, tilt, and zoom movement, you can create up to 10 preset camera positions for the near-end camera. Each preset stores the following information:
Camera number Camera zoom level Camera direction Snapshot of the camera view Store Camera Presets You can store camera presets during a call or when the Poly Trio system is idle with a connected Poly camera. Procedure 1. Do one of the following:
During a call, select Camera Select Menu and select Camera. On the Home screen, select Camera. 2. Adjust the camera to your desired position and zoom level. 3. Select Presets. The available and stored preset positions display. 4. Press and hold a preset position numbered 0 to 9. The new position displays immediately. Rename Stored Camera Presets By default, presets are named in the order they are set, starting with "Preset 1". You can rename stored presets with a name that identifies the camera position or zoom level. Procedure 1. Go to Settings > Basic > Video. 2. Select Camera Settings. 3. Select Presets. The available and stored preset positions display. 4. Select Edit 5. Select a preset and edit the name of the preset. 45 Recording Audio Calls Topics:
Pause a Recording Guidelines when Recording Calls Record a Call Resume a Recording Rename a Recording Delete a Recording Stop Recording Browse Recorded Calls Play a Recorded Call Pause and Resume Played Recordings Stop Playing a Recording You can connect a USB flash drive to a Poly Trio system and record audio calls onto the drive. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a computer. For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support. Note:
If your phone doesnt detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port. Guidelines when Recording Calls The following is a list of guidelines to follow when recording audio calls:
Inform contacts when you are recording a call. Make sure you mute your audio when you are placed on hold while recording the call. When you place a call on hold while recording, the recording pauses. However, when another person places you on hold, the recording continues. During an active call, pause your recording before answering incoming calls. All incoming calls you answer after you start recording are also recorded in the same file. For example, on June 22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file. 46 Recording Audio Calls Record a Call You can record all active audio calls on the phone. You cannot record calls when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call before you begin recording. Note that some tones made on your contact's phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants' audio in the call is recorded. Procedure During an active call, select Menu and select Start Recording
. The recording icon displays at the top of the Call screen. Pause a Recording During a call, you can pause a recording while the call is active. Procedure Select Menu and select Pause Recording
. The pause recording icon displays at the top of the Call screen. Resume a Recording After you pause and then resume recording, recording continues in the same file. Procedure Select Menu and select Resume Recording
. Stop Recording You can stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. Removing the USB flash drive while recording can also damage the flash drive. Procedure Do one of the following:
Select Menu and select Stop Recording . Select Hang Up. When you stop recording, the USB icon is displayed in the status bar. 47 Recording Audio Calls Browse Recorded Calls You can browse recorded files stored on the USB drive connected to supported Poly Trio . Procedure Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. Play a Recorded Call You can play back calls that you recorded on a USB drive connected to Poly Trio . Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call. Procedure 1. Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Open > Play. The length of the recording and a progress bar is displayed as the recording plays. Pause and Resume Played Recordings While playing a recording, you can pause the recording, perform another task on the phone, and resume the recording at any time. When you receive an incoming call while playing a recording, the recording is paused automatically. If you do not answer or reject the incoming call, the recording remains paused until you select Resume. Procedure 1. While the recording plays, select Pause. 2. Select Resume to continue playing the recording. Stop Playing a Recording When you are finished listening to a recording, you can stop playing it by exiting the recording. Procedure Select Exit. 48 Recording Audio Calls Rename a Recording By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names. Procedure 1. Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Rename, update the file name, and select OK. Delete a Recording When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone. Procedure 1. Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Delete. 49 Sharing Content on Poly Trio Systems Topics:
Sharing Content with RealPresence Desktop or Mobile Sharing Content with the Polycom Content Application Sharing Content with People+Content IP Sharing Content from an Apple Device Sharing Content from a Windows or Android Device Share Content with an HDMI or VGA Connection Share Content Automatically When Idle Share Content using the Polycom Content Application You can share content in and out of calls when your Poly Trio system is paired with a Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system. You can use the following applications to share content:
Polycom RealPresence Desktop Polycom RealPresence Mobile for Tablets Polycom People+Content IP Apple AirPlay (Poly Trio 8800 system only) Google Miracast (Poly Trio 8800 system only) You also can share content by connecting a device, such as a laptop, to a paired Trio VisualPro or RealPresence Group Series system with an HDMI or VGA cable. Sharing Content with RealPresence Desktop or Mobile To share content during a call, you can use RealPresence Desktop on your laptop or RealPresence Mobile on your tablet. If you do not have either application, you can download RealPresence Desktop onto your laptop from the RealPresence Desktop Support page or download RealPresence Mobile from your tablet's application store. Using RealPresence Desktop on your laptop, you can choose to share your monitor or share an open application. Using RealPresence Mobile on your tablet, you can choose to share content from local documents, photos, a website, or Dropbox. You can also choose to share annotations you make on the Whiteboard or Blackboard application within RealPresence Mobile. 50 Sharing Content on Poly Trio Systems Sharing Content with the Polycom Content Application You can connect the Poly Trio system to the Polycom Content application to share content during a meeting. For more information on downloading and using the Content application, refer to the Polycom Content Application User Guide on Polycom Support. Sharing Content with People+Content IP The People+Content IP application enables you to send content from a computer using the system's IP address. Keep the following points in mind about People+Content IP:
While People+Content IP supports any computer desktop resolution, video streamed to the system will be scaled to either 720p or 1080p. People+Content IP provides video-only content. No audio is shared. Download and Install Polycom People+Content Technology You need to download and install the Polycom People+Content technology on a computer before you can use it to show content. Procedure 1. On a computer, go to the Polycom People+Content IP page. 2. Download the People+Content IP software for Mac or PC. 3. Open the zip file and click the application installation. 4. Follow the instructions in the installation wizard. Share Content using People+Content IP After you download and install People+Content IP, you are ready to share content. Procedure 1. On your computer, do one of the following:
On a Windows computer, navigate to My Computer and click the People+Content IP folder. On a Mac computer, navigate to Finder then search for and run the People+Content IP application. 2. Enter the IP address or host name of the Poly Trio system and the meeting password, if one is set. 3. Click Connect. 4. Open the content you want to show and click Play
. 51 Sharing Content on Poly Trio Systems Stop Sharing Content with People+Content IP When you are done showing content, make sure you stop People+Content IP. Procedure Click Stop in the People+Content IP application. Share Content with People+Content IP over USB You can connect your Windows or Mac computer over USB to the system and show content using the People+Content IP application. Video and data sent using the People+Content IP application is sent over the USB cable and no network connection is required. This is useful for environments where guest IP access is not allowed. Procedure 1. Connect a USB cable from the USB port on the Poly Trio to the USB port on your computer. A folder with the People+Content IP application opens automatically. If the application folder does not open automatically, on your computer, do one of the following:
2. On a Windows computer, navigate to My Computer and click the People+Content IP folder. On a Mac computer, navigate to Finder then search for and run the People+Content IP application. 3. Open the content you want to show, and click Play
. Sharing Content from an Apple Device If your system administrator has enabled the Screen Mirroring feature on Poly Trio 8800 system, you can share content locally from your Apple AirPlay-certified device during in-room meetings. Note that you can share content using AirPlay during calls, but the content will not display for far-end call participants. In order to share content from your Apple device using AirPlay, your device must be on the same network as the Poly Trio 8800 system. If your device is on a different network than the Poly Trio 8800 system, you can connect to Poly Trio 8800 with AirPlay using Bluetooth, but the network that the Apple device is on must be able to communicate with the Poly Trio 8800 system's network. Contact your system administrator for additional help connecting with a Poly Trio 8800 system using AirPlay. The Poly Trio solution supports the following AirPlay-certified Apple devices:
iPhone iPad iPad Pro MacBook Pro Any other devices that support AirPlay Sharing content with Poly Trio solutions using AirPlay works similarly to sharing your screen to Apple TV. For more information on using AirPlay, refer to the documentation for your Apple product. Note: When you answer an incoming call with content while youre sharing content wirelessly with AirPlay, your content stops showing, and the content with the connected call displays instead. After you end the call, you can start sharing content again locally using AirPlay. 52 Sharing Content on Poly Trio Systems Sharing Content from a Windows or Android Device If your system administrator has enabled the Screen Mirroring feature on Poly Trio 8800 system, you can share content locally from your Miracast-certified Android or Microsoft Windows device during in-
room meetings. You cannot share content from your device wirelessly during point-to-point or conference calls. The Poly Trio solution supports the following Android and Windows devices:
Microsoft Surface 3 Pro and Surface 4 Pro Samsung Galaxy smartphones and tablets with software Android 4.2 or later. Devices with Miracast support with software 4.2 or later Microsoft Windows 10 devices with Miracast support For more information on sharing content wirelessly, refer to the documentation for your Android or Windows product. Note: When you answer an incoming call with content while youre sharing content wirelessly on a Windows or Android device, your content will stop showing, and the content with the connected call displays instead. After you end the call, you can start sharing content again locally from your Windows or Android device. Share Content with an HDMI or VGA Connection You can share content from a device thats connected to a paired Trio VisualPro or RealPresence Group Series system with an HDMI or VGA cable. Procedure 1. Connect your device to the paired system with an HDMI or VGA cable. 2. Do one of the following on the phone menu:
Out of a call: Select Content > Show Content. In a call: Select Show Content. Share Content Automatically When Idle You can share content using a Poly Trio VisualPro or RealPresence Group Series system while the Poly Trio system is idle. After you end the call and the Poly Trio system is idle, the content displays automatically. Procedure 1. Connect your device to the Poly Trio VisualPro or RealPresence Group Series system with an HDMI cable. The content automatically displays on the monitor when the Poly Trio system is idle. 2. Select Stop Sharing to stop sharing the content. The content resumes automatically after a period of idle time set by your administrator. 53 Sharing Content on Poly Trio Systems Share Content using the Polycom Content Application With the Polycom Content application, you can connect your device to the Poly Trio system with a connected monitor and share content in a video call or during in-room meetings. Procedure 1. In the Polycom Content application, click Screen Sharing, and choose one of the following options:
Nearby Rooms Recent Rooms Find Other Rooms 2. Optional: If prompted, enter the security code displayed on the connected monitor or select Menu and enter the security code displayed. 54 Using the Calendar Topics:
Open the Calendar View Meeting Details Meeting Reminders Joining Calendar Meetings When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from Poly Trio or on the monitor connected to a device, such as Poly Trio Visual+, which is paired to your Poly Trio system. Open the Calendar You can access the calendar on to view and join scheduled meetings. You can view meetings for the current day and upcoming meetings. You cannot view meetings for previous days. Procedure On the Home screen, tap Calendar. On Poly Trio 8300 systems, access Calendar from the main menu. The Calendar displays scheduled meetings for the day, as shown next. 55 Using the Calendar View Meeting Details When you select a meeting on the calendar, you can view the meetings start and end time, location, organizer, invitees, and meeting description, as shown next. Procedure On the calendar, select a meeting. Meeting Reminders When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 minutes and 1 minute before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting. The following figure shows a meeting reminder that displays before a meeting starts. Figure 9: Meeting Reminder Note:
If you have enabled meeting reminders but the reminders do not display before meetings, make sure that your login credentials are correct. Choose a Meeting Reminder Type You can choose a meeting reminder type that determines if an alert tone plays each time a meeting reminder displays. The following options are available for meeting reminders:
SilentThe meeting reminder displays without an alert tone. Audible OnceAn alert tone plays the first time a meeting reminder displays but does not play for any additional reminders. Audible Always (default)An alert tone plays each time a meeting reminder displays. Procedure 56 Using the Calendar 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Reminder Settings. 3. Select Reminder Type and choose a meeting reminder type. Choose a Meeting Alert Tone You can choose the alert tone that plays for meeting reminders. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Alert Tone. 3. Choose an alert tone and select Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled by default and display reminders for all meetings. You can choose to disable meeting reminders so they do not display for any meetings. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Reminder Settings. 3. Select Reminder > Disable. Joining Calendar Meetings You can join any scheduled meeting from the calendar or from a meeting reminder. Join a Meeting from the Calendar You can join meetings from the Calendar or from Meeting Details. Procedure Do one of the following:
From the Calendar, select Join. Select a meeting and select Join in the Meeting Details screen. Join a Meeting from a Meeting Reminder You can join a meeting from the meeting reminder when it displays before a meeting, if enabled. Procedure Select Join. Join a Meeting with an Alternate Number If the meeting organizer has provided alternate numbers you can use to join the meeting, you can view and use alternate numbers to join the meeting. Procedure 1. Select Join on the meeting reminder and select More Actions. 2. In the Meeting Details screen, choose a number. 57 Call Lists and Directories Topics:
Local Directory Local Directory Favorites Recent Calls Corporate Directory Searching the BroadSoft Directory The Poly Trio systems support a Recent Calls list, a Local Directory, and a Corporate Directory. Note: The phone may not support all of the features described in this section. Check with your system administrator to find out which features are available. Recent Calls The Recent Calls list on Poly Trio includes missed, received, and placed calls. Each list holds up to 100 entries. You can perform the following tasks from the Recent Calls list:
Remove calls from the list. Select a call record to view call details. Select a call record to automatically call a contact. Related Links Place a Call from Recent Calls on page 25 View Recent Calls In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries. Procedure On the Home screen, tap Recent Calls. On the Poly Trio 8300 systems, Recent Calls is found in the main menu. Edit a Recent Call Entry You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call. Procedure 1. Tap Info next to a call entry. On Poly Trio 8300 systems, press the Select button with the call entry highlighted. 2. Tap Edit
. On Poly Trio 8300 systems, press the Edit/Dial soft key. 58 Call Lists and Directories 3. Edit the number then select Dial. Save a Recent Contact You can save a recent contact to the Contact Directory. Procedure 1. Next to a call entry, tap Info
. On Poly Trio 8300 systems, press the Select button with the call entry highlighted. 2. On the Call Details screen, select Save. 3. If needed, edit the contact's information. 4. Select Save. Delete a Recent Call Entry You can delete any call entry from the Recent Calls list. If you delete or move call entries on the system, if enabled, the changes are made on the system only. If you delete call entries in the Skype for Business client, the changes are made on the system and in the Skype for Business client. Procedure 1. Tap Info next to a call entry. On Poly Trio 8300 systems, press the Select button with the call entry highlighted. 2. Select Delete Call
. Local Directory You can add and save contacts in the system's Local Directory, if allowed access by your system administrator. Your system administrator can set the Local Directory as read-only or require a password for access to the directory. Contact your system administrator for assistance accessing or updating the Local Directory. Related Links Add Corporate Directory Contacts to the Local Directory on page 62 Search for a Local Directory Contact In the Local Directory, you can enter a search criteria to find your desired contact. Procedure 1. Navigate to Contacts > Local Directory. 2. In the Search field, enter your contacts name. Results matching your search display automatically. 59 Call Lists and Directories Add a Contact to the Local Directory When you add a contact to your Local Directory, you can choose how much information you want to enter for your contact. You are required to only enter a contact number for each new contact. Procedure In the Local Directory, select Add 1. 2. From the Add Contact screen, enter your contact's information in the available fields. 3. Select Save. View Contact Details From your Local Directory, you can view information for any contacts saved to the directory. Procedure 1. Navigate to Contacts > Local Directory. 2. In the Local Directory, select a contact. The Details screen is displayed with the contacts name, number, and any additional information, such as a job title or email address. Update a Local Directory Contact's Information After you add a contact to your Local Directory, you can update the contacts information. Procedure 1. From the Local Directory, select a contact. 2. On the Details screen, select Edit 3. On the Edit Contact screen, update the contact's information. 4. Select Save. Delete a Local Directory Contact You can delete any contact from the Local Directory. Procedure 1. From the Local Directory, select a contact. 2. On the Details screen, select Delete Contact. 3. Select Yes to delete the contact. Local Directory Favorites Favorites are the contacts in your Local Directory that you will call most often. Contacts that you add as favorites display on the Home screen. Only three favorites display onscreen at a time, however, you can swipe the screen from right to left to display additional favorites. Favorites also display at the top of the list of contacts in the Local Directory. 60 Call Lists and Directories Add Favorites You can add any contact in the local directory as a favorite. When you add a contact as a favorite, the contact displays on the Home screen. Procedure 1. Navigate to Contacts > Local Directory. 2. Select a contact. 3. On the Details screen, select Favorite
. Remove a Favorite You can remove a favorite contact to make room for a new favorite. When you remove a contact from your favorites, the contact is removed from the Home screen. Procedure 1. Navigate to Contacts > Local Directory. 2. Select a contact. 3. On the Details screen, select Favorite
. Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company. However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available. Note: You may need to enter your user credentials to access the directory for the first time, if set by your system administrator. Search the Corporate Directory You can search for contacts in the Corporate Directory using either their first name or last name. Procedure 1. Navigate to Contacts > Corporate Directory. 2. 3. Select a contact and select View to view the contact's information. In the search field, enter your search criteria and select Submit. Perform an Advanced Search of the Corporate Directory An advanced search enables you to choose to search for contacts by first name, last name, or phone number. Optionally, use a prerequisite. Procedure 1. Navigate to Contacts > Corporate Directory. 61 Call Lists and Directories In the Corporate Directory, select AdvFind. In the search field, enter your search criteria and select Submit. 2. 3. 4. Select a contact and select View to view the contact's information. Add Corporate Directory Contacts to the Local Directory You can add contacts in the Corporate Directory to the Local Directory. When you save a Corporate Directory contact to the Local Directory, the first name, last name, and phone number of the contact are automatically saved to the directory. You can add additional contact information after the contact is saved to the directory. Procedure In the Corporate Directory, search for a contact. 1. 2. From the search results, select the contact and select View. 3. Select Save. 4. Enter any additional contact information and select Save. Related Links Local Directory on page 59 Searching the BroadSoft Directory You can access and search the BroadSoft Directory on the phone, and you can choose to perform a simple or advanced search for contacts. After the system administrator configures the Enterprise directory, you can view a list of contacts by default in the BroadSoft directory. The default contacts list is displayed even when no text is entered in the search box of the directory. Perform a Simple Search of the BroadSoft Directory A simple search enables you to search for contacts using either their first name, last name, or by typing a few letters of their name. A maximum of 50 contacts are available for viewing at one time. Procedure 1. Navigate to Contacts > BroadSoft Directory. A default list of contacts is displayed. In the search field, enter your search criteria and select Submit. 2. Perform an Advanced Search of the BroadSoft Directory An advanced search enables you to choose to search for contacts by first name, last name, or phone number. Procedure 1. Navigate to Contacts > BroadSoft Directory. A default list of contacts is displayed. 2. Select Advanced Search in the BroadSoft Directory. 3. On the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number. 62 Call Lists and Directories 4. Optional: Do one of the following:
Select Cs.Sn to make the search case-sensitive. Select Cs.In to make the search case-insensitive. In the search field, enter your search criteria and select Submit. 5. 6. Choose your contact. A contact details screen is displayed. Add BroadSoft Contacts to the Local Directory After you find your BroadSoft contact, you can add the contact to the Local Directory. The first and last name and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. Procedure In the contact details screen, select Add to local directory. 63 Voicemail and Pages Topics:
Access Voicemail Messages Receiving Messages with Group Paging You can send, broadcast, and access a variety of audio messages on the phone. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available. Access Voicemail Messages When there are voicemail messages available on the phone, an audible tone plays and an alert displays on the Messages icon. Note: For information on setting or changing the voicemail greeting or on remotely accessing your voicemail from the phone, contact your system administrator or service provider. Procedure 1. Navigate to Settings > Features > Voicemail > Message Center. 2. Select a line. 3. Select Connect and follow the voicemail prompts. Receiving Messages with Group Paging You can receive pages from any paging groups you are subscribed to. By default, you are subscribed to groups 1, 24, which is designated for Priority pages, and 25, which is designated for Emergency pages. How you receive a page depends on the priority of the page, whether you are in an active call, and whether the phone is set to receive a page during an active call. When you receive a page, the page is always played through the speakerphone. Your system administrator can define up to 25 paging groups and assign a label to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives. Each group has one of the following priorities:
NormalBy default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. By default, all phones are configured to receive broadcasts sent to group 1. PriorityBy default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. EmergencyBy default, broadcasts sent to group 25 are considered Emergency broadcasts. An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled. 64 Voicemail and Pages When you enable Do Not Disturb, you receive only Emergency broadcasts, and non-emergency broadcasts do not play or display. Listen to a Page during an Active Call How you handle a page when you are in an active call depends on the page priority and whether the phone is set up to receive a page during active calls. The following occurs when you receive a page during a call:
For Normal pages, the page immediately plays, and you hear audio from both the active call and the page. For Priority or Emergency page, the page immediately plays. You hear audio from the active call and the page. If the phone is not set up to receive Normal pages during active calls, the page is displayed as Pending. Note: You adjust the volume of a Normal, non-emergency page while it plays, and the phone uses the adjusted volume for all subsequent non-emergency pages. However, only your system administrator can change the volume of an Emergency page. Procedure Do one of the following:
For pages that play automatically during a call, hold the call to hear only the page. For Pending pages, select Accept or hold the call. Receiving Pages When You're Not in an Active Call When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can:
Hold the page. End the page. This ends the page at your phone only. Place a new call. 65 Connecting Bluetooth and USB Devices Topics:
Connecting Devices using Bluetooth Connecting a Device using a USB Cable You can connect a USB or Bluetooth-enabled laptop or mobile device to a Poly Trio system. You can also connect Bluetooth-enabled devices to Poly Trio 8800 systems using Near Field Communication (NFC) . When you connect a device to the phone, you can use it as your microphone for audio and video calls and as a speaker for calls, music players, and videos. Connecting Devices using Bluetooth The Bluetooth feature on Poly Trio systems enables you to place calls on your mobile phone and use the system as a speakerphone for the call. You can also use the system to play audio from media, such as music or videos, from your mobile phone or tablet. Note: The Poly Trio system does not automatically reconnect to previously paired Bluetooth devices after the device is disconnected from the system or after a system reboot. You must manually reconnect and pair the Bluetooth device with the Poly Trio system. Related Links Place a Call over Bluetooth on page 25 Make the System Visible to Nearby Bluetooth Devices Before you connect a Bluetooth device to a Poly Trio system or NFC device to a Poly Trio 8800 system, make sure the system is visible to nearby devices. Procedure 1. On the Home screen, select Bluetooth. 2. Make sure the statement Visible to all nearby Bluetooth device is displayed below the system's name, as shown next. 3. If the statement Only visible to paired devices is displayed, select the system's name. The system is now visible to all nearby Bluetooth devices. 66 Connecting Bluetooth and USB Devices Connect a Bluetooth Device You can connect a Bluetooth-capable mobile phone or tablet to a Poly Trio system, if your system administrator has enabled Bluetooth on the system. The system can remember up to 10 previously paired devices. You cannot connect to a Bluetooth device when you are in a call. Procedure On your device, turn on Bluetooth and select the name of the system in available devices. Connect a Bluetooth Device Using Near Field Communication You can connect a Poly Trio 8800 system to a Bluetooth-capable mobile phone or tablet using Near Field Communication (NFC). Connecting the mobile phone or tablet to the Poly Trio 8800 system with Bluetooth using NFC enables you to play the audio from calls or media, such as music or videos, on the system. Note: The Poly Trio 8300 system and Poly Trio 8500 system do not support pairing with Bluetooth devices using NFC. Procedure 1. Enable NFC on your device. 2. Tap and hold your device for two seconds above the NFC symbol on the left side of the phone. 3. Confirm that your device is paired and connected to the phone. Play Audio from a Bluetooth Device You can use a Poly Trio as a Bluetooth speaker for music or videos played on your mobile phone or tablet. Procedure 1. Connect your mobile phone or tablet with the system. 2. On your mobile phone or tablet, choose the music or video you want to hear. 3. Make sure that the Poly Trio is set as your audio device. The audio plays through the phone's speakers. Connecting a Device using a USB Cable You can connect your computer, mobile phone, or tablet directly to the phone using a USB cable that connects to the micro USB port on the phone. When you connect your device to the phone, you can use it as a microphone for calls and as a speaker for audio calls or media played on your device. When you connect a Microsoft Windows computer to the system, you can control the volume of audio and video calls from the computer or on the phone. While connected, the call volume is synchronized on both devices. Related Links Poly Trio System Hardware Overview on page 11 67 Connecting Bluetooth and USB Devices Minimum Hardware and Software Laptop Requirements Before you connect your laptop to the phone, make sure your laptop meets the minimum hardware and software requirements. Minimum Hardware and Software Requirements for the Connected Laptop Category Operating System Desktop client or application Requirement Windows 8.1 (32-bit or 64-bit) Windows 8 (32-bit or 64-bit) Windows 7 (32-bit or 64-bit) OS X 10.9.x (Maverick) OS X 10.10.x (Yosemite) OS X 10.11.x (El Capitan) OS X 10.12.x (Sierra) Polycom RealPresence Desktop Skype for Business Connect a USB Device or Laptop When you connect your Poly phone to a laptop or mobile device, you can use the phone as a microphone and speaker for audio and video calls, including Skype for Business calls, and to play media including music and videos. Procedure Connect a USB cable from your computer or device to the micro USB port on the phone. Setting Your Phone as the Audio Device In order to use your phone to play audio from calls or media on your connected laptop, you need to set the phone as your audio communication device. The following sections provide information on setting the phone as your audio device for your laptop and communication and collaboration clients such as RealPresence Desktop or the Skype for Business client. Setting the System as Your Audio Device for Communication Clients When your laptop is connected to the phone, you can set the phone as your microphone and speakers for communication and collaboration clients, like RealPresence Desktop, BroadSoft BroadTouch Communicator, or Skype for Business. Depending on the capabilities of the client, you can use the phone to accept, hold and resume, and end calls placed and received in the client. Note that the status of the calls may differ between the client and the system depending on the capabilities of the client. 68 Connecting Bluetooth and USB Devices Set the System as Your Audio Device in RealPresence Desktop After you connect your laptop to the phone, you can set the phone as your audio device input and output device in the RealPresence Desktop application to play audio from the meeting using the phone's speakers and use the phone as your microphone. If you do not have the RealPresence Desktop application, download the application from the RealPresence Desktop Support page. Procedure In RealPresence Desktop, click Settings 1. 2. For Audio input device (microphone), select the phone you want to use from the drop-down list. 3. For Audio output device (speakers), select the phone you want to use from the drop-down list. 4. Click OK. and click Audio Device. Set the System as Your Audio Device for Skype for Business When your laptop is connected to the phone, you can set the system as your microphone and speakers for Skype for Business calls you place on your laptop. Procedure In the Skype for Business client, click Settings 1. 2. From the drop-down list, select the phone you want to use for audio calls. and click Tools > Audio Device Settings. Set the System as the Default Device for Your Laptop When your laptop is connected to the phone, you can set it as the default device for your laptop and play audio from music and videos using the phone's speakers. Procedure In the Control Panel, click Hardware and Sound > Sound. 1. On your laptop, click Start > Control Panel. 2. 3. Select the phone you want to use and click Set as Default Device. 4. Click OK. Any audio from music or videos plays on the phone. 69 Poly Trio Settings Topics:
Password Required to Access Basic Settings Time and Date Display Set the Language Backlight Intensity and Timeout Format Numbers Power-Saving Mode Control Where Audio Plays Set a Ringtone for Incoming Calls You can make some basic customizations on the phone, which includes changing the time and date format, setting a language, and adjusting the screen brightness. Password Required to Access Basic Settings Many of the features available on Poly Trio can be enabled or customized from the Basic settings menu. However, if your system administrator has set up the phone to require a password to access the Basic settings menu, you cannot change settings without the permission of your system administrator. Contact your system administrator for assistance enabling or customizing features. Time and Date Display The time and date display in the status bar on Poly Trio. When the phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. Related Links Set the Time and Date Format Change the Time and Date Format You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Time & Date and select one of the following:
Select Clock Date to change the date format. Select Clock Time to change the time format. Select Clock Order to change the order of the time and date display. 3. From the Clock Date, Clock Time, or Clock Order screen, select the format you want. 70 Poly Trio Settings Disable the Time and Date Display You can turn off the time and date display so that they do not display at all. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Time & Date and select Disable. Set the Language Poly phones support several languages that you can choose to display on the phone. Check with your system administrator to find out exactly which languages are supported on your phone. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Language and select a language. The language on the phone updates immediately. Backlight Intensity and Timeout You can change settings for the following backlight components:
Backlight IntensityThe brightness of the screen during phone activity and inactivity. Backlight TimeoutThe number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. The backlight timeout period begins after your last activity, such as an incoming call. Backlight Intensity includes the following settings you can choose from:
Backlight OnThe brightness of the screen when there is activity. Backlight IdleThe brightness of the screen when there is no activity. Maximum IntensityThe brightness scale that applies to both Backlight On and Backlight Idle intensities. Related Links Features for Vision-Impaired and Blind Users on page 79 Set the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately. You can also choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease. Procedure 1. Go to Settings > Basic. 2. Select Backlight Intensity > Backlight On Intensity. 3. Select the intensity you want, and select Back. 4. From the Backlight Intensity screen, select Backlight Idle Intensity. 5. Select the intensity you want, and select Back. 71 Poly Trio Settings 6. From the Backlight Intensity screen, select Maximum Intensity. 7. Select Up or Down, or drag your finger along the slider to increase or decrease the maximum intensity. Set the Backlight Timeout The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds. Procedure 1. Go to Settings > Basic. 2. Select Backlight Timeout. 3. Select the number of seconds the phone is idle before the backlight dims. Format Numbers By default, the phone automatically formats phone numbers based on the amount of numbers entered. For example, 17235439078 is reformatted as +1 (713) 543-9078. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Number Formatting. 3. Select Enable or Disable. Power-Saving Mode By default, Poly phones are set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends. When power-
saving mode is activated, the phone exits power-saving mode if an event occursfor example, if there is an incoming call or message. If a screen saver is enabled, power-saving mode still occurs. You can update the following power-saving settings:
Office HoursWhen you start work and how long you're in the office each day. TimeoutsThe period of time the phone should be idle before the screen turns off. Note: By default, Poly Trio systems enter power-saving mode after a period of idle time to conserve energy. However, Poly Trio systems do not enter power-saving mode while idle in the Bluetooth or Wi-Fi menus. To ensure the system enters power-saving mode, exit the Bluetooth or Wi-Fi menu using the Home or Back key. 72 Poly Trio Settings Change Your Office Hours for Power-Saving Mode When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode. Procedure 1. Go to Settings > Basic. 2. Select Power Saving > Office Hours and select Start Hour. 3. Select a day of the week, and using the 24-hour clock, enter a start time from 0 to 23. 4. Select Save. 5. From the Office Hours screen, select Duration. 6. Select a day of the week and enter a duration of 0 to 12 hours per day. 7. Select Save. Change Idle Timeouts for Power-Saving Mode You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout. You can also specify a separate timeout period that applies after you press a key or tap the screen (on touchscreen models). This is called the User Input Idle Timeout. You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you're actively using the phone, power-saving mode doesn't initiate as often. Tip:
If you press a key or tap the screen (on touchscreen models), the idle timeout period that applies
(User Input Idle Timeout or Office Hours/Off Hours Idle Timeout) is the timeout with the highest value. Procedure 1. Go to Settings > Basic. 2. Select Power Saving > Timeouts. 3. Select Office Hours Idle Timeout and enter the number of minutes (1 to 600 minutes) the phone should wait during office hours before starting power-saving mode. 4. Select Off Hours Idle Timeout and enter the number of minutes (1 to 10 minutes) the phone should wait during off-hours before starting power-saving mode. 5. Select User Input Idle Timeout and enter the number of minutes (1 to 10 minutes) the phone should wait after a key press or screen select before starting power-saving mode. 6. Select Save. 73 Poly Trio Settings Control Where Audio Plays When your Poly Trio system is paired with a Poly Trio Visual+, Trio VisualPro or RealPresence Group Series system, you can have audio play from the Poly Trio system speakers or from the paired devices monitor(s) or external speakers. Note:
If you have a Polycom EagleEye Acoustic camera connected to your paired Trio VisualPro or RealPresence Group Series system, Poly recommends using your Poly Trio system for audio. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Audio Output and choose one of the following options:
Phone speakers: Audio plays on the system only. TV speakers: Audio plays on the paired devices connected monitor(s) or external speakers. Automatic - based on call type: The system automatically chooses where to play audio based on the call type. The Poly Trio system is used for audio calls, while the paired device is used for video calls. You can toggle this setting while in a call. Set a Ringtone for Incoming Calls A simple way to personalize your phone is to change the ringtone. You can pick unique ringtones for the different lines on the phone. The default ringtone is Low Trill. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Ring Type. 3. From the Ring Type screen, select a ringtone. 4. Select Play to hear the ringtone. Related Links Features for Hearing-Impaired Users on page 78 74 Maintaining Poly Trio Topics:
Investigate Warnings Restart Your Phone Update the Phone's Configuration Clean the Touchscreen Test the Hardware When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. Investigate Warnings When a phone is unable to perform certain tasks, a Warning icon Settings icon on the Home screen. The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen. Procedure displays in the status bar and on the 1. Go to Settings > Status > Diagnostics. 2. Select Warnings. The Warnings screen is displayed listing any issues. Restart Your Phone Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting. Caution: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it. Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration. Procedure 1. Go to Settings > Basic. 2. Select Restart Phone. A confirmation message is displayed. 3. Select Yes. The restart process begins, and the process ends when the Home screen is displayed. Related Links Update the Phone's Configuration on page 76 75 Maintaining Poly Trio Update the Phone's Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to system settings, which you can do without restarting it. Procedure 1. Go to Settings > Basic. 2. Select Update Configuration. A confirmation message is displayed. 3. Select Yes. The configuration is updated. The phone may restart, depending on which settings have changed. Related Links Restart Your Phone on page 75 Test the Hardware If your phone is having any issues, your system administrator may ask you to access a diagnostics menu on the phone to test its hardware. You can test the display, microphones, and speaker. Contact your system administrator for instructions on how to perform these tests. Procedure 1. Go to Settings > Status > Diagnostics. 2. Select Test Hardware and select one of the following:
Audio Diagnostics Display Diagnostics Touch Screen Diagnostics Clean the Touchscreen The phone screens require minor maintenance, but you may need to clean the screen periodically. Use a clean, dry, microfiber cloththe kind you would use to clean glass surfacesto wipe the screen. Do not use chemicals to clean the screen. Before you clean the screen, you need to disable it so you don't activate phone functions while you wipe the touchscreen. Procedure 1. Go to Settings > Basic. 2. Select Screen Clean. 3. Wipe the screen with a clean, dry, microfiber cloth. 4. Press any key on the phone dial pad to enable the touchscreen again. 76 Maintaining Poly Trio Note:
If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly to the screen because the solution could seep inside the screen or stain the system. Do not use chemicals to clean the screen. 77 Accessibility Features Topics:
Features for Hearing-Impaired Users Features for Mobility-Impaired Users Features for Vision-Impaired and Blind Users Poly products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-
impaired users. Features for Hearing-Impaired Users Poly phones include many features that enable users with hearing impairments to use various features on the phone. The following table lists the accessibility features for hearing-impaired users. Accessibility Features for Hearing-Impaired Users Accessibility Feature Visual message indicators Adjustable ring tone and volume Adjustable call volume Visual notifications Headset memory mode TTY support Description Icons on the screen indicate when the system has new messages. You can choose from a variety of ring tones for the phone. You can also change the volume of the ringer to suit your needs and choose different ring tones for contacts. While in a call, you can raise or lower the volume of the device. Status and icon indicators let you know when you have incoming, outgoing, active, or held calls. Indicators also alert you of the devices status and when features are enabled. If you use a headset, you can set up your phone to use your headset for all calls. The phones supports commercial TTY devices such as Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support. Related Links Set a Ringtone for Incoming Calls on page 74 78 Accessibility Features Features for Mobility-Impaired Users Poly phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. Accessibility Features for Mobility-Impaired Users Accessibility Feature Description Auto-answering Touchscreen You can enable the system to auto-answer calls. The large touchscreen enables you to select, swipe, and press the screen to perform functions and activate features. Built-in speakerphone A built-in speakerphone allows you to hear audio on the device without having to use headset. Related Links Answer Calls Automatically on page 29 Related Links Poly Trio System Hardware Overview on page 11 Features for Vision-Impaired and Blind Users Poly phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings Auto-answering Plastic overlay Illuminated feature keys You can change the brightness of the screen by adjusting backlight intensity settings. You can enable the system to auto-answer calls. A plastic overlay is available for placement on the touchscreen for the volume keys to assist with adjusting the volume. Many feature keys illuminate when activated to alert you when a feature is enabled. 79 Accessibility Features Accessibility Feature Microphone mute Description An audible alert plays when you mute or unmute the microphones using any of the Mute keys on the device or far-end system. The system plays an alert periodically if the device is muted for a set period of time. Related Links Backlight Intensity and Timeout on page 71 Related Links Answer Calls Automatically on page 29 80 Troubleshooting Topics:
Check the Status of Paired Device Check the Status of the Calendar Reset the Phone to Factory Defaults Tips for Resolving Content Sharing Issues Tips for Resolving Camera Issues Set Log Levels If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. Check the Status of Paired Device If yours or the far-end's video stream or content is not displaying on the monitor, check that the Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system is on and paired with your Poly Trio system. Procedure 1. On the system, navigate to Settings > Status > Networked Devices. 2. Make sure that the paired device is Connected. If the paired device is not connected, contact your system administrator. Related Links Tips for Resolving Camera Issues on page 82 Check the Status of the Calendar When you do not see the Calendar icon on the Home screen, or if you are not receiving meeting reminders, it is possible that the phone is not connected to the Microsoft Exchange Server. Procedure 1. Navigate to Settings > Status > Calendar. 2. On the Calendar screen, make sure the Status field includes Connected to Server. If the status reads that it is not connected to the server, contact your administrator. Tips for Resolving Content Sharing Issues If your content is not showing when sharing content on a Poly Trio system, try one of the following solutions:
Make sure your device is on the same network as the room system. 81 Troubleshooting Contact your system administrator for additional help. Tips for Resolving Camera Issues If the camera is not working during a video call, try one of the following solutions:
Check that the Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system is paired with the Poly Trio system. Reconnect the camera to the paired device. If paired with a Poly Trio Visual+, make sure the camera is supported:
Polycom EagleEye Mini USB camera Polycom EagleEye IV USB camera Logitech C930e webcam If paired with a Trio VisualPro or RealPresence Group Series system, make sure the camera is supported:
Polycom EagleEye IV camera Polycom EagleEye Director II camera Polycom EagleEye Producer camera Polycom EagleEye Acoustic camera Contact your system administrator for additional help. Related Links Check the Status of Paired Device on page 81 Set Log Levels Your system administrator uses log files to understand any issues with your phone and may ask you to set the level for log files to reduce the amount of logs produced. Contact your system administrator before setting a log level for your phone. Procedure 1. Navigate to Settings > Basic > Diagnostic Logs > Server Log Level. 2. Choose a log level. Reset the Phone to Factory Defaults You can access the phone reset option without having to enter an administrator password. After the administrator configures this feature on the phone, you can reset the phone to factory default settings. Procedure Navigate to Settings > Basic > Reset to Factory. 82
| 1 2 3 | Users manual (statement) | Users Manual | 831.54 KiB | September 09 2019 |
SAFETY AND REGULATORY August 2019 | 3725-20767-010 Polycom RealPresence Trio Solution This document covers the following products:
Poly Trio 8300 system Polycom RealPresence Trio 8800 system Polycom RealPresence Trio 8500 system Polycom RealPresence Trio Visual+ video and content accessory Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Safety, Compliance, and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Polycom RealPresence Trio 8800 and Polycom RealPresence Trio 8500 System This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 1 Polycom Trio Solution and Regulatory Notice Class A Digital Device or Peripheral - Polycom RealPresence Trio Visual+ Accessory This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the users authority to operate the equipment. This equipment may not be used on a coin service or party line. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. LInstallation doit tre excute conformment tous les rglements nationaux applicable au filage lectrique. When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without connections to the outside plant. Power-Saving Mode By default, the Poly Trio 8300, Polycom RealPresence Trio 8800 and Polycom RealPresence Trio 8500 systems enter power-saving mode after a period of idle time to conserve energy. However, the Polycom Trio systems do not enter power-saving mode while at idle in the Bluetooth or Wi-Fi (Poly Trio 8300 & Polycom RealPresence Trio 8800 system only) menus. To ensure the system enters power-saving mode, exit the Bluetooth or Wi-Fi menu using the Home or Back key. In low power mode, the system maintains a network presence and address and supports the handling of IPV4 ARP and IPV6 NS/ND. The system, when in LPM, can wake up on a remote network request such as incoming call. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise lectrique laquelle lappareil est branch doit tre installe prs de lquipement et doit toujours tre facilement accessible. 2 Polycom Trio Solution and Regulatory Notice In addition, all PoE sources must meet the Limited Power Source requirements of IEC 60950-1:2005 (2nd Edition); Am1:2009 or IEC 60950-1:2005 (2nd Edition); Am1:2009; Am2:2013. En outre, toutes les sources d' entre doivent obligatoirement rpondre aux exigences Source d'alimentation limite de la CEI 60950-1: 2005 (2e dition); Am1:2009 ou IEC 60950-1: 2005 (2e dition);
Am1:2009; AM2:2013. Industry Canada This device complies with RSS247 of the Industry Canada rules. Operation is subject to the two following conditions:
1 This device does not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. Ce dispositif est conforme la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Industry Canada (IC) Polycom RealPresence Trio 8800 and Polycom RealPresence Trio 8500 Systems This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme NMB-003 du Canada. Industry Canada (IC) - Polycom RealPresence Trio Visual+ Accessory This Class [A] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [A] est conforme la norme NMB-003 du Canada. CE Mark Poly Trio 8300, Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 systems are marked with the CE mark. This mark indicates compliance with 2014/53/EU (Radio Equipment Directive), EC 3 Polycom Trio Solution and Regulatory Notice 1275/2008 (Standby Requirements Regulation), EU 801/2013 (Networked Standby Regulation), EC 278/2009 (External Power Supply Regulation), and EN 2011/65 (EC RoHS Directive). Polycom RealPresence Trio 8800 System EU Doc Polycom RealPresence Trio 8800 system Radio Operating Frequency: 2400 2483.5 MHz. Max EIRP 19.9 dBm and 5180 5710 MHz. Max EIRP 20.0 dBm. 4 Polycom Trio Solution and Regulatory Notice Polycom RealPresence Trio 8500 System EU Doc Polycom RealPresence Trio 8500 system Radio Operating Frequency: 2400 2483.5 MHz. Max EIRP 8.67 dBm. 5 Polycom Trio Solution and Regulatory Notice Polycom RealPresence Trio Visual+ accessory is marked with the CE mark. This mark indicates compliance with 2006/95/EC (LV Directive), 2004/108/EC (EMC Directive), EC 1275/2008 (Standby Requirements Regulation), EU 801/2013 (Networked Standby Regulation), EC 278/2009 (External Power Supply Regulation), and EN 2011/65 (EC RoHS Directive). A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. South Korea Polycom RealPresence Trio 8800 system Polycom RealPresence Trio Visual+ accessory
:
1 A/S 2 3 . 5150-5250 MHz . Japan VCCI VCCI - A The following VCCI - A is for Polycom RealPresence Trio Visual+ accessory. VCCI B The following VCCI - B is for Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 systems. 6 Polycom Trio Solution and Regulatory Notice WARNING Electrical Safety Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 Systems To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 55 VDC, 0.35 amps. When used with the optional external PoE injector, the PoE injector shall be a Listed PoE injector with an LPS output. Pour viter un choc lectrique, ne pas brancher scurit supplmentaires circuits basse tension (SELV) pour la tlconfrence rseau de la station (TNV). Les ports LAN contiennent un circuit SELV et les ports WAN contiennent des circuits TNV. Certains ports LAN et WAN utilisent tous les deux connecteurs RJ-
45. Faites preuve de prudence lors de la connexion des cbles. Ce produit est class 55 VDC, 0.35 amps. Lorsqu'il est utilis avec l'injecteur de PoE externe en option, l'injecteur PoE est un injecteur de PoE vente avec une sortie de LPS. Poly Trio 8300 To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 50 VDC, 0.34 amps. When used with the optional external PoE injector, the PoE injector shall be a Listed PoE injector with an LPS output. Pour viter un choc lectrique, ne pas brancher scurit supplmentaires circuits basse tension (SELV) pour la tlconfrence rseau de la station (TNV). Les ports LAN contiennent un circuit SELV et les ports WAN contiennent des circuits TNV. Certains ports LAN et WAN utilisent tous les deux connecteurs RJ-
46. Faites preuve de prudence lors de la connexion des cbles. Ce produit est class 50 VDC, 0.34 amps. Lorsqu'il est utilis avec l'injecteur de PoE externe en option, l'injecteur PoE est un injecteur de PoE vente avec une sortie de LPS. 7 Polycom Trio Solution and Regulatory Notice New Zealand Telepermit Australia Warning: This equipment will not operate when main power fails. Warning for all Polycom phones that use handsets With respect to section 5.4.3.11 of the Australian Communications Authority as Telecommunications Technical Standard AS/ACIF S004 2006 8 Polycom Trio Solution and Regulatory Notice Russia Russia Regulatory Information Type Polycom RealPresence Trio 8800 system Polycom RealPresence Trio 8500 system Certificate Number
--7336
--7867 Expiry 4/12/2018 6/2/2021 Customs Union (Russia, Belarus, Kazakhstan) Regulatory Information Type Polycom RealPresence Trio 8800 system Polycom RealPresence Trio 8500 system Polycom RealPresence Trio Visual+ accessory Certificate Number RU C-US.55..00352 Expiry 28/12/2020 RU C-US.55..00355 24/1/2021 RU -US.ME79.B.00109 7/2/2023 India Product Polycom RealPresence Trio 8800 system Polycom RealPresence Trio 8500 system NR Number NR-ETA-/3457 NR-ETA-/3458 NR-ETA-/3459 NR-ETA/7341 Singapore Approval Number J-22022/02/2016-RLO-NR/0007 J-22022/02/2016-RLO-NR/0006 J5-22022/02/2016-RLO-NR/0007 J-22022/2144/2017-RLO(NR)/204100 9 Polycom Trio Solution and Regulatory Notice Operating Ambient Temperatures Operating temperature: +32 to 104F (0 to 40C) Relative humidity: 5% to 95%, noncondensing Storage temperature: 40 to +160F (40 to +70C) Hearing Aid Compatibility (HAC) This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste. Restriction of Hazardous Substances Directive All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting TypeApproval@polycom.com. Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users. Detailed information is available at http://www.polycom.com/company/about-
us/recycle-program.html. Radiation Exposure Statements for Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 Systems Radiation Exposure Statement: The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centimeters from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. FCC Radiation Exposure Statement: This portable device with its antenna complies with FCCs RF radiation exposure limits set forth for an uncontrolled environment. To maintain compliance this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC registration number: M72-P008 and M72-8500. This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions:
10 Polycom Trio Solution and Regulatory Notice 1) This device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. Certification Number IC: 1849C-P008 and 1849C-8500. Taiwan Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 Systems The following table identifies the allowable frequencies of use in Taiwan. Use Wi-Fi Allowable Frequencies 2.4 GHz 18.52 dBm 5 GHz 20.68 dBm 2400 MHz to 2483.5 MHz 5150 MHz to 5250 MHz 5250 MHz to 5350 MHz 5470 MHz to 5725 MHz 5725 MHz to 5825 MHz Trio 8800-2400 MHz to 2483.5 MHz, max power 7.15 dBm Trio 85002400 MHz to 2483.5 MHz, max power 8.4 dBm 12.7 dBuA/m 13.56 MHz Bluetooth NFC Note:
Wi-Fi and NFC functions are only supported by Polycom RealPresence Trio8800 system Bluetooth function is supported by both Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 system Taiwanese ROHS 11 Polycom Trio Solution and Regulatory Notice Brazil Polycom RealPresence Trio 8500 and Polycom RealPresence Trio 8800 Systems The following table identifies the allowable frequencies of use of Polycom RealPresence Trio 8800 system in Brazil. Use Wi-Fi Bluetooth NFC Allowable Frequencies 20.24 dBm 2.40 2.4835 GHz 802.11 b/g/n (only HT20) 22.53 dBm 5.15 5.850 GHz 802.11a/n (HT20 and HT40) Internal Antenna Gain: 2.9 dBi Maximum Data Rate: 150 MB/s Bluetooth (BT) 4.0 + Bluetooth low energy (BLE) 9.05 dBm Internal Antenna Gain: 2.5 dBi Maximum Data Rate: 3 MB/s Near Field Communication (NFC): 13.56 MHz 1.8 MHz bandwidth 12.7 dBuA/m Modulation: ASK Internal Antenna Gain: 0 dBi Maximum Data Rate: 424 Kbps 12 Polycom Trio Solution and Regulatory Notice The following table identifies the allowable frequencies of use of Polycom RealPresence Trio 8500 system in Brazil. Use Bluetooth Allowable Frequencies Bluetooth (BT) 4.0 + Bluetooth low energy (BLE) 9.05 dBm Internal Antenna Gain: 1.4 dBi Maximum Data Rate: 3 MB/s 13 Document Title | Product Trio 8300 Industry Canada statement:
Version This device complies with ISEDs license-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le prsent appareil est conforme aux CNR d ISED applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Caution :
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(iv) where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be clearly indicated. Avertissement:
Le guide dutilisation des dispositifs pour rseaux locaux doit inclure des instructions prcises sur les restrictions susmentionnes, notamment :
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
(iv) lorsquil y a lieu, les types dantennes (sil y en a plusieurs), les numros de modle de lantenne et les pires angles dinclinaison ncessaires pour rester conforme lexigence de la p.i.r.e. applicable au masque dlvation, nonce la section 6.2.2.3, doivent tre clairement indiqus FOR MOBILE DEVICE USAGE (>20cm/low power) Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with greater than 20cm between the radiator & your body. Dclaration d'exposition aux radiations:
Cet quipement est conforme aux limites d'exposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis plus de 20 cm entre le radiateur et votre corps. Document Title | Product Version Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
-
-
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Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
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FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. FOR MOBILE DEVICE USAGE (>20cm/low power) Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body. FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES) Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. ENERGY STAR Backlight intensity and timeout can be adjusted in basic user settings menu. By default, after the phone is idle for 40 seconds, the backlight dims. The backlight automatically turns on with any phone activity. Polycom Trio Solution and Regulatory Notice Getting Help and Copyright Information GETTING HELP For more information about installing, configuring, and administering Poly products or services, go to Poly Support. Plantronics, Inc. (Poly formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 2019 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. or foreign patents and/or pending patent applications held by Polycom, Inc. Disclaimer This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose.
| 1 2 3 | External photos | External Photos | 902.30 KiB | September 09 2019 |
CONSTRUCTION PHOTOS OF EUT Reference No.: 190701C26-FCC-1 Page 1 Reference No.: 190701C26-FCC-1 Page 2 Reference No.: 190701C26-FCC-1 Page 3 Reference No.: 190701C26-FCC-1 Page 4 Reference No.: 190701C26-FCC-1 Page 5 Reference No.: 190701C26-FCC-1 Page 6 Reference No.: 190701C26-FCC-1 Page 7 Reference No.: 190701C26-FCC-1 Page 8 Reference No.: 190701C26-FCC-1 Page 9
| 1 2 3 | Internal photos | Internal Photos | 1.01 MiB | September 09 2019 |
CONSTRUCTION PHOTOS OF EUT Reference No.: 190701C26-FCC-2 Page 1 Reference No.: 190701C26-FCC-2 Page 2 Reference No.: 190701C26-FCC-2 Page 3 Reference No.: 190701C26-FCC-2 Page 4 Reference No.: 190701C26-FCC-2 Page 5 Reference No.: 190701C26-FCC-2 Page 6 Reference No.: 190701C26-FCC-2 Page 7
| 1 2 3 | Attestation (DFS Client Declaration) | Attestation Statements | 266.03 KiB | September 09 2019 |
Polycom Pniy<xlm. lnCo OOOt ~ center Orive San Jose, CA95002 DFS client device channel plan and software operational declaration Date: 2019-08-20 We, Polycom Inc., declare that the device, FCC ID: M72-8300 Model Name: Trio 8300 , does not have Ad Hoc on "non-US frequencies" and/ or on" DFS frequencies". Also, the client software and associated drivers will not initiate any transmission on DFS frequencies without initiation by a master. This includes restriction on transmissions for beacons and support for ad hoc peer-to-peer modes. Below is the channel / frequency plan for the device CH 1 Frequenc ... (MH_z) _ 2412 2 11 2462 Active Active Active Active Active Active Active Active Active Active Active 3 2422 10 2457 5 2432 9 2452 7 2442 2427 2417 2437 2447 8 4 6 Scan Type 5G band 1 CH 36 Frequency (MHz) 5180 48 5240 Active Active Active Active Active Active Active 38 5190 44 5220 46 5230 40 5200 42 5210 Scan Type 5G band 2 CH 52 Frequency (MHz) 5260 64 5320 Passive Passive Passive Passive Passive Passive Passive 60 5300 62 5310 54 5270 56 5280 58 5290 Scan Type 5G band 3 CH 100 Frequency_JMHzL_ 5500 122 5610 Passive Passive Passive Passive Passive Passive Passive Passive Passive Passive Passive 116 5580 108 5540 112 5560 104 5520 106 5530 102 5510 120 5600 110 5550 118 5590 Scan Type CH 124 Frequency ___ (MHzL 5620 144 5720 Passive Passive Passive Passive Passive Passive Passive Passive Passive Passive 128 5640 132 5660 134 5670 136 5680 138 5690 142 5710 140 5700 126 5630 Scan Type 5G band 4 CH 149 Frequency ___ (MHz) ____ 5745 165 5825 Active Active Active Active Active Active Active Active 153 5765 161 5805 155 5775 157 5785 151 5755 159 5795 Scan Type Also, on DFS channels, the WLAN driver in the device operates under the control of an AP at all times, except when in ad-hoc mode on US non-DFS channels. The device passively scans DFS frequencies until a master device is detected. The control of this functionality is not accessible to anyone under any conditions. Furthermore, the firmware is protected by a special signature Polycom POl'f(X)m, lna. 0001 ~ (;el'lter Ori\le San JON, CA95002 and CRC checksum. Signature and CRC checksum will be calculated and verified before firmware upgrade. Unauthorized modification to firmware will lead to the failure of verification and thus firmware upgrade will not be allowed. Sincerely you rs, Sincerely you rs,
................... ~~
ire tor of Corporate Compliance Na e: Yu Wan Title. Tel: +
E-mail: yuk.wan@poly.com 3 723 174
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2019-09-09 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
| 2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
| 3 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 2 3 | Effective |
2019-09-09
|
||||
| 1 2 3 | Applicant's complete, legal business name |
Polycom Inc.
|
||||
| 1 2 3 | FCC Registration Number (FRN) |
0008093957
|
||||
| 1 2 3 | Physical Address |
6001 America Center Drive
|
||||
| 1 2 3 |
San Jose, CA
|
|||||
| 1 2 3 |
United States
|
|||||
| app s | TCB Information | |||||
| 1 2 3 | TCB Application Email Address |
c******@nacsemc.com
|
||||
| 1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
| app s | FCC ID | |||||
| 1 2 3 | Grantee Code |
M72
|
||||
| 1 2 3 | Equipment Product Code |
8300
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 2 3 | Name |
Y****** W******
|
||||
| 1 2 3 | Title |
Director, Corporate Technical Compliance
|
||||
| 1 2 3 | Telephone Number |
925-9********
|
||||
| 1 2 3 | Fax Number |
+44 1********
|
||||
| 1 2 3 |
y******@polycom.com
|
|||||
| app s | Technical Contact | |||||
| n/a | ||||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 2 3 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
| 1 2 3 | DTS - Digital Transmission System | |||||
| 1 2 3 | NII - Unlicensed National Information Infrastructure TX | |||||
| 1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Conference Telephone | ||||
| 1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 2 3 | Modular Equipment Type | Does not apply | ||||
| 1 2 3 | Purpose / Application is for | Original Equipment | ||||
| 1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
| 1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 2 3 | Grant Comments | Power listed is maximum conducted output power. The product must be installed such that its antenna(s) can provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other transmitter, except in accordance with FCC multi-transmitter product procedures or as described in this filing. End-users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. | ||||
| 1 2 3 | Power listed is maximum conducted output power. This device supports 20 MHz bandwidth mode for WLAN. The product must be installed such that its antenna(s) can provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other transmitter, except in accordance with FCC multi-transmitter product procedures or as described in this filing. End-users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. | |||||
| 1 2 3 | Power listed is maximum conducted output power. This device supports 20, 40, and 80 MHz bandwidth modes. The product must be installed such that its antenna(s) can provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other transmitter, except in accordance with FCC multi-transmitter product procedures or as described in this filing. End-users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. | |||||
| 1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 2 3 | Firm Name |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
||||
| 1 2 3 | Name |
E****** L********
|
||||
| 1 2 3 | Telephone Number |
+886-********
|
||||
| 1 2 3 | Fax Number |
+886-********
|
||||
| 1 2 3 |
e******@tw.bureauveritas.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0040000 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 2 | 1 | 15C | CC | 2412 | 2462 | 0.015 | |||||||||||||||||||||||||||||||||||
| 2 | 2 | 15C | CC | 2402 | 2480 | 0.003 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 3 | 1 | 15E | CC | 5180 | 5240 | 0.022 | |||||||||||||||||||||||||||||||||||
| 3 | 2 | 15E | CC ND | 5260 | 5320 | 0.02 | |||||||||||||||||||||||||||||||||||
| 3 | 3 | 15E | CC ND | 5500 | 5720 | 0.016 | |||||||||||||||||||||||||||||||||||
| 3 | 4 | 15E | CC | 5745 | 5825 | 0.015 | |||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC