SETUP GUIDE SETUP GUIDE Model PP17S Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. __________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, XPS, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. PP17S May 2008 P/N P464C Rev. A00 Contents Setting Up Your Studio XPS Laptop . 5 Before Setting Up Your Computer . 5 Connect the AC Adapter . 5 Check the Wireless Button . 6 Connect the Network Cable (optional) . 6 Windows Vista Setup . 7 Connect to the Internet (Optional) . 7 Using Your Dell Laptop . 10 Device Status Lights . 10 Right Side Features . 11 Left Side Features . 13 Display Features . 16 Media, Wireless and Power Controls . 17 Computer Base and Keyboard Features . 18 Removing and Replacing the Battery . 20 Using the Optical Disc Drive. 21 Software Features . 21 Solving Problems . 24 Network Problems . 24 Power Problems. 25 Memory Problems . 26 Lockups and Software Problems . 27 Using Support Tools. 29 Dell Support Center . 29 System Messages . 30 Hardware Troubleshooter . 31 Dell Diagnostics . 32 System Recovery Options . 34 System Restore . 34 Dell Factory Image Restore . 35 Operating System Reinstallation . 37 Getting Help . 39 Technical Support and Customer Service . 40 DellConnect . 40 Online Services . 40 AutoTech Service. 41 Product Information. 42 Returning Items for Repair Under Warranty or for Credit . 42 Before You Call. 43 Contacting Dell. 44 Finding More Information and Resources 45 Basic Specifications . 47 Appendix . 57 Macrovision Product Notice. 57 Index . 58 4 Setting Up Your Studio XPS Laptop This section provides information about setting up your Studio XPS 1340 and connecting peripherals. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Studio XPS computer may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage. Setting Up Your Studio XPS Laptop Check the Wireless Button If you plan to use wireless connections, make sure the wireless button is turned on. Connect the Network Cable
(optional) If you plan to use a wired network connection, plug in the network cable. Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol center control cover and then release. on the Press the Power Button 6 Setting Up Your Studio XPS Laptop NOTE: If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at dell.com. Setting Up a Wired Internet Connection If you are using a dial-up connection, connect the telephone line to the external USB modem
(optional) and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up a Wireless Connection Before you can use your wireless Internet connection, you need to connect to your wireless router. Windows Vista Setup Your Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection. NOTICE: Do not interrupt the operating systems setup process. Doing so may render your computer unusable. Connect to the Internet (Optional) NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). 7 Setting Up Your Studio XPS Laptop To set up your connection to a wireless router:
Save and close any open files, and exit any 1. open programs. Click Follow the instructions on the screen to complete the setup. Connect To. Start 2. 3. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1. Save and close any open files, and exit any open programs. Double-click the ISP icon on the Microsoft Windows desktop. Follow the instructions on the screen to complete the setup. 2. 3. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section. NOTE: If you cannot connect to the Internet 8 but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. Save and close any open files, and exit any open programs. Click Under to the Internet. The Connect to the Internet window appears. Click either depending on how you want to connect:
a. Start Network and Internet, click Connect Broadband (PPPoE) or Dial-up, Broadband if you will use a Choose DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Control Panel. 1. 2. 3. 4. b. Dial-up if you will use an optional Chose USB dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 5. Setting Up Your Studio XPS Laptop 9 Using Your Dell Laptop Your computer has several indicators, buttons, and features that provide information at-a-
glance and time-saving shortcuts for common tasks. Device Status Lights 1 2 3 4 1 2 Hard drive activity light Turns on when the computer reads or writes data. A flashing light indicates hard drive activity. NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing. Bluetooth status light (optional) Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature. To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Disable Bluetooth Radio or use the wireless switch. 3 4 WiFi status light Turns on when wireless networking is enabled. Use the wireless button to quickly turn all wireless communication On and Off:
Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. WWAN status light - Turns on when WWAN is enabled. To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. Using Your Dell Laptop 11 Using Your Dell Laptop Right Side Features 7 6 5 4 3 1 2 ExpressCard slot Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. IEEE 1394 connector Connects to high-speed serial multimedia devices, such as digital video cameras 1 2 12 3 4 Backlit Keyboard The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. For more information see Dell Technology Guide. Optical Drive Plays or burns only standard-size and shape (12 cm) CDs, and DVDs. Ensure that the side with print or writing is facing upward when inserting discs NOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive. 12 cm 5 eSATA/USB combo connector Connect eSATA compatible storage devices, such as external hard disk drives or optical drives. Also, supports USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player This connector can also be used for charging USB devices when the computer is turned off. 6 AC adapter connector Connects to the AC adapter to power the computer and charge the battery when the computer is not in use. Using Your Dell Laptop 7 Power light Turns on when the system is powered on. The different lights indicate the following:
Light Battery AC adapter Solid amber Battery low Flashing amber Solid white Battery critically low System running on battery Blinking White System is on and battery is getting charged System is in standby state 13 2 Security cable slot Used to attach a commercially available antitheft device to the computer. NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. 3 VGA connector Connects to a monitor or projector. Using Your Dell Laptop Left Side Features 7 654 3 1 2 Power light Turns on when the system is powered on. 1 14 4 5 6 7 Network connector If you are using a cabled network signal, this connects your computer to a network or broadband device. USB connector Connects USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. DisplayPort connector - Digital interface standard connector that supports external DisplayPort monitor. HDMI connector Connects to a TV for both audio and video signals. NOTE: For a monitor, only the video signal will be read. Using Your Dell Laptop 15 Using Your Dell Laptop Display Features The display panel holds a camera and accompanying dual microphones. 1 2 3 4 5 3 Camera activity indicator Light that indicates when the camera is on an off. 4 Camera Built-in camera for video capture, conferencing, and chat. 5 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. 1 Display Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide. 2 Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 16 Media, Wireless, and Power Controls To use the media, wireless, and power controls, lightly touch the symbol and then release. The controls symbol will shine for 2 seconds to confirm your selection then fade away. Using Your Dell Laptop Turn on power, or wake up from sleep state Turn on wireless Play the previous track or chapter Stop Play or pause Play the next track or chapter Turn down the volume Turn up the volume Mute the sound Eject the disc 17 Using Your Dell Laptop Computer Base and Keyboard Features 1 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface. It supports circular scrolling and zoom. 2 Touch pad buttons Provide left- and right-click functions like those on a mouse. 18 1 2 3 4 5 6 3 SD/MMC - MS/Pro - xD 8-in-1 Media card reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:
Secure digital (SD) memory card SDHC (Secure Digital High Capacity) card Multi Media Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card (type - M and type - H) 4 Audio In/ Microphone connector Connects to a microphone or input signal for use with audio programs. Using Your Dell Laptop 5 6 Audio Out/ Headphone connectors (2) Connects one or two pairs of headphones, or send audio to a powered speaker or sound system. The audio signal is the same for both connectors. Consumer IR - Infrared sensor for using the optional Dell Travel Remote.. 19 Using Your Dell Laptop Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:
1. 2. Shut down the computer and turn it over. Slide the battery release latch until it clicks into place. Slide the battery out. 3. To replace the battery, slide it into the bay until it clicks into place. 20 Using Your Dell Laptop Using the Optical Disc Drive NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. 12 cm NOTE: Do not move the computer while playing or recording CDs and DVDs. Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content To eject a disc from the drive, gently touch the eject control. The control will flash to confirm a few seconds before ejecting the disc. 21 Using Your Dell Laptop Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations. Your optical 22 disc drive may supports multiple disc media formats including CDs and DVDs. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window. To access the display properties window:
Right-click an open area of the desktop. 1. Click Personalize, to open the Personalize 2. appearance and sounds window and learn more about your customization options. Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. Microsoft Windows Vista provides three default options:
This power option saves This power option offers full Balanced performance when you need it and saves power during periods of inactivity. Power saver power on your computer by reducing system performance to maximize the battery life and by reducing the amount of energy consumed by your computer over its lifetime. High performance provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. This power option Using Your Dell Laptop Start 2. 3. Control Panel System Back up files or Back up computer. Continue on Your User Account Control Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files:
Click 1. and Maintenance Welcome Center Transfer files and settings. Click Click dialog box and follow the instructions in the Back up Files wizard. This section provides troubleshooting information for your computer. If you can not solve your problem using the following guidelines, see Using Support Tools on page 28 or Contacting Dell on page 44. CAUTION: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service and troubleshooting instructions. 23 Using Your Dell Laptop Solving Problems Network Problems Wireless Connections If the wireless network connection is lost The wireless button may be off. To turn on wireless, with the system turned on, lightly touch the wireless symbol control cover and then release. You can manage the Wireless LAN using Intel PROSet from your taskbar. You can also use Windows Wireless Network Connections, accessed from Control Panel, to manage Wireless LAN. Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless router. Wired Connections If the wired network connection is lost The cable is loose or damaged. on the center 24 Verify both ends of the network cable are connected. Try another network cable, if available. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:
Green A good connection exists between a 10-Mbps network and the computer. Orange A good connection exists between a 100-Mbps network and the computer. Yellow A good connection exists between a 1000-Mbps network and the computer. Off The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. Power Problems If the power light is off The computer is either turned off or is not receiving power. Remove the AC adapter and try turning on the computer with only the battery. Remove the battery and try turning on the computer with only the AC adapter. Check both ends of the AC adapter cable connections. Ensure that the light on the AC adapter is on. If the light is not on, try plugging the AC adapter into another electrical outlet. The power/battery lights on the hinges indicate the following:
AC adapter Light Solid amber Flashing amber Battery Battery low Battery critically low Light Solid white Battery System running on battery AC adapter System is on and battery is getting charged System is in standby state Blinking White If the power light is solid amber The computer has a power problem or an internal device malfunction. For assistance contact Dell, see Contacting Dell on page 44. If the power light is blinking amber The computer is receiving electrical power, but a device might be malfunctioning or incorrectly installed. For assistance contact Dell, see Contacting Dell on page 44. Using Your Dell Laptop Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (See the Service Manual on the Dell Support website at support.dell.com). Reseat the memory modules (See the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. If you experience other memory problems Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com). 26 Check if the memory module is compatible with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see Basic Specifications on page 47. Run the Dell Diagnostics (see Dell Diagnostics on page 32). Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If a program stops responding End the program:
1. 2. 3. Press <Ctrl><Shift><Esc> simultaneously. Click the Applications tab on the top. Select the program that is no longer responding Click End Task. 4. If the computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button until the computer turns off. Then turn your computer back on. If a solid blue screen appears Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button until the computer turns off. Then turn your computer back on. If you have other software problems Always keep backup copies of your important data. Use a virus-scanning program to check your computer. Using Your Dell Laptop menu. Save and close any open files or programs and shut down your computer through the Start Check the software documentation or contact the software manufacturer for troubleshooting information:
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. If necessary, uninstall and then reinstall the program. Dell Support Center. 27 Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support. dell.com. Click the icon in the taskbar to run the application. The home page provides links to access:
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/
Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code. For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 44 for assistance. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 44 for assistance. Using Support Tools CMOS checksum error Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 44 for assistance. CPU fan failure CPU fan has failed. Replace the CPU fan. See the Service Manual on the Dell Support website at support.dell.com. Hard-disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 44 for assistance. Hard-disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 44 for assistance. Keyboard failure Keyboard failure or loose cable. No boot device available No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists. If the hard drive is your boot device, ensure that the cables are connected and that the 29 Using Support Tools drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see the Service Manual on the Dell Support website at support.dell.com). No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support.dell.com). USB over current error Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem 30 S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see Contacting Dell on page 44 for assistance). Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
1. 2. Click Start hardware troubleshooter in Type the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Help and Support. 3. Using Support Tools screen image, running the diagnostics will start testing the display. The diagnostics will beep while testing the display. If the display still does not show anything, try connecting an external monitor or contact Dell, see Contacting Dell on page 44. Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page 47 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: Dell Diagnostics works only on Dell computers. Starting Dell Diagnostics The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. Hold down the <Fn> key while pressing the power button to turn on the system. Follow the on-screen instructions. NOTE: If your computer cannot display a 2. 3. 31 System Restore Options You can restore your operating system in the following ways:
System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore 1. 2. Start Start Search box, type System Click In the Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. Click on the screen. Next and follow the remaining prompts 3. In the event that System Restore did not resolve the issue, you may undo the last system restore. System Restore Options Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system re=storation is complete. Click In the Restore and press <Enter>. Click Next. Start Start Search box, type System Undo my last restoration and click
. 1. 2. 3. Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. 33 System Restore Options NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. Dell Factory Image Restore 1. Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. Select The appears. System Recovery Options window Repair Your Computer. 2. 3. 34 4. 5. 6. 7. 8. Next. Dell Factory Image Restore. The Dell Select a keyboard layout and click To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. Click Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. Click screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. Next. The Confirm Data Deletion The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click Finish to reboot the system. 9. Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See Using Microsoft Windows System Restore on page 34. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive System Restore Options configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System Dell Drivers and Utilities media media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device 35 6. 7. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. Press any key to Follow the instructions on the screen to complete the installation. Boot from CD-ROM. System Restore Options drivers, virus protection program, and other software. 1. Operating System disc. Exit if the Install Windows message Save and close any open files and exit any open programs. Insert the Click appears. Restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 2. 3. 4. 5. 36 System Restore Options 37 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. 24 for 32 for See Solving Problems on page information and procedures that pertain to the problem your computer is experiencing. See Dell Diagnostics on page procedures on how to run Dell Diagnostics. Fill out the Diagnostic Checklist on page 43. Use Dells extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services on page 40 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see Contacting Dell on page 44. 2. 3. 4. 5. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dells support service, see Before You Call on page 43 and then see the contact information for your region or go to support.dell. com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Getting Help Online Services You can learn about Dell products and services on the following websites:
(Asian/Pacific countries www.dell.com www.dell.com/ap only) www.dell.com/jp www.euro.dell.com www.dell.com/la Caribbean countries) www.dell.ca
(Canada only)
(Japan only)
(Europe only)
(Latin American and You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com support.euro.dell.com
(Japan only)
(Europe only) 39 Getting Help Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com Caribbean countries only) apsupport@dell.com countries only)
(Asian/Pacific
(Latin America and Dell Marketing and Sales e-mail addresses
(Asian/Pacific apmarketing@dell.com countries only) sales_canada@dell.com
(Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. 40 AutoTech Service Dells automated support serviceAutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-
tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see Contacting Dell on page 44. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell. com, or you can call the automated order-
status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see Contacting Dell on page 44 for problems with your order. Getting Help If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell on page 44. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell on page 44. Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. 2. 3. 4. 5. 6. 7. For the telephone number to call for your region, see Contacting Dell on page 44. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist
(see Diagnostic Checklist on page 43), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics on page 32). Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to 41 Getting Help Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. 8. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. 42 Diagnostic Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes /No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the computers start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-
based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
support.dell.com. 1. Visit Getting Help 2. 3. 4. 5. Contact Us on the left side of the page. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. Click Select the appropriate service or support link based on your need. Choose the method of contacting Dell that is convenient for you. 43 Finding More Information and Resources If you need to:
reinstall your operating system. run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files. learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth, networking, and e-mail. upgrade your computer with new or additional memory, or a new hard drive. reinstall or replace a worn or defective part. See:
your Operating System disc. the Drivers and Utilities disc. NOTE: Drivers and documentation updates can be found on the Dell Support website at support.dell.com. the Dell Technology Guide installed on your hard drive. the Service Manual on the Dell Support website at support.dell.com NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. If you need to:
find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement. find your Service tag/Express Service Code You must use the service tag to identify your computer on support.dell.com or to contact technical support. find drivers and downloads. access technical support and product help. check on your order status for new purchases. find solutions and answers to common questions. locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Finding More Information and Resources See:
the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage on www.dell.com at the following location:
www.dell/regulatory_compliance the back or bottom of your computer. the Dell Support website at support.dell.com. 45 Basic Specifications System Model Studio XPS 1340 This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support.dell.com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Help and Support and select Start the option to view information about your computer. Processor Type Intel Core 2 Duo L2 cache 3 MB/6 MB External bus frequency 1066MHz ExpressCard ExpressCard controller ExpressCard connector Cards supported Intel ICH8M one ExpressCard slot
(54 mm) ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V ExpressCard connector size Memory Connectors Capacities Memory type Memory configuration possible 26 pins Computer Information System Chipset two internally-
accessible SO-DIMM sockets 512 MB, 1 GB, and 2 GB 1066 MHz DDR3 SODIMM 1 GB, 1.5 GB, 2 GB, 3 GB, 4 GB Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI Bus Communications Modem type Modem controller NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com. Basic Specifications GeForce 9400M G or GeForce 9500M 64 bits dual channel (2) 64-bit buses 32 bits 16 MB PCI -E X16 32 bits External V.92 56K USB Modem Hardware Modem 47 Basic Specifications Communications Modem interface Network adapter Wireless Video Discrete Video type 48 Video controller Video memory UMA Video type video controller video memory LCD interface TV support Audio Audio type Universal Serial Bus
(USB) 10/100/1000 Ethernet LAN on system board internal WLAN
(half-size Mini-Card), WWAN, Mini-Card with Bluetooth wireless technology, UWB Mini-Cards WWAN ExpressCard Bluetooth wireless technology integrated on system board GeForce 9500M
(GeForce 9400M G +
GeForce 9200M GS) 256 MB dedicated memory integrated on system board GeForce 9400M G based on system memory LVDS HDMI 1.2, DisplayPort 5.1 channel High Definition Audio Audio controller Stereo conversion Internal Interface External Interface Speaker Internal speaker amplifier Volume controls IDT 92HD73C HDA Codec 24-bit (analog-to-
digital and digital-to-
analog) High Definition Audio microphone-in connector, two stereo headphones/
speakers connectors two 4-ohm speaker s 2 watt per channel program menus, media control buttons Audio Ports and Connectors IEEE 1394a Mini-Card Network adapter USB eSATA Video HDMI DisplayPort Basic Specifications microphone connector, two stereo headphone/
speakers connectors 4-pin serial connector two Type IIIA Mini Card slots, one half-
size Mini Card slot RJ-45 port two 4-pin USB 2.0-
compliant connectors one 4-pin eSATA/USB combo connector 15-hole connector 19 pin 20 pin 49 Basic Specifications Display Type (TrueLife) Dimensions:
Height Width Diagonal 13.3-inch WXGA WLED 13.3-inch WXGA CCFL Viewing Angles:
Horizontal 286.08 mm (11.26 in) 178.8 mm (7.03 in) 337.8 mm (13.29 in) Vertical Pixel pitch Controls Maximum resolution 1280 x 800 Refresh rate 60 Hz Operating angle 0 (closed) to 140 250 min. 300 typ. cd/
m (LED 5 point avg) 200 min. 220 typ. cd/
m (CCFL 5 point avg) Keyboard (backlit) Number of keys Luminance 50 40 (CCFL) min. 50 (LED) min
+15/30 (CCFL) min.
+40/50 (LED) min. 0.2235 mm brightness can be controlled through keyboard shortcuts
(see Dell Technology Guide for more information.) 86/103 (U.S. and Canada); 87/104
(Europe); 90/107
(Japan) Layout Camera Pixel Video resolution Diagonal viewing angle QWERTY/AZERTY/
Kanji 1.3/2.0 megapixel 320x240 ~1600x1200
(640x480 at 30fps) 66 240 cpi X/Y position resolution (graphics table mode) Size:
Width Height 61.9 mm (2.43 in) sensor-active area 39.04 mm (1.53 in) rectangle Battery Type Depth Height Width Weight Voltage Basic Specifications 6-cell/9-cell smart lithium ion 50.39 mm (1.98 inches) (6/9 cell) 26.3 mm (0.8 in) (6 cell) 41.9 mm (1.6 in) (9 cell) 204.9 mm (8.03 in) (6 cell) 259.3 mm (10.2 in) (9 cell) 0.33 kg (0.7 lb) (6 cell) 0.48 kg (1.06 lb) (9 cell) 11.1 VDC 51 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-
intensive conditions. See Dell Technology Guide for more information.. 300 discharge/charge cycles Operating Storage Coin-cell battery AC Adapter Input voltage Input current
(maximum) Input frequency 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 100240 VAC 1.5A 5060 Hz Output power 65 W or 90 W Ouput current (90 W) 5.62 A (peak for 4-second pulse) 4.62 A (continuous) Basic Specifications Charge time
(approximate):
Computer off Operating time Life span
(approximate) Temperature range:
52 AC Adapter Ouput current (65 W) Rated output voltage Dimensions:
65 W (E-Series) Height Width Depth 4.34 A (peak for 4-second pulse) 3.34 A (continuous) 19.5 VDC 16 mm (0.62 in) 64 mm (2.51 in) 127.0 mm (5.0 in) Weight (with cables) 0.25 kg (0.55 lb) 90 W (E-Series) Height Width Depth 16 mm (0.62 in) 70 mm (2.75 in) 147 mm (5.7 in) Basic Specifications AC Adapter Weight (with cables) Temperature ranges:
0.25 kg (0.55 lb) Operating Storage Height Width Depth 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 22.5 mm to 36.45 mm
(0.88 in to 1.43 in) 318 mm (12.55 in) 236 mm (9.29 in) Weight (with 6-cell battery):
Configurable to less than 2.2 kg (4.9 lb) 53 Basic Specifications Computer Environment Temperature range:
Operating 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Storage Operating Storage 10% to 90%
(noncondensing) 5% to 95%
(noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating 0.66 GRMS Storage 1.3 GRMS 54 Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Operating Storage Altitude (maximum):
Operating Storage Airborne contaminant level 110 G 163 G 15.2 to 3048 m
(50 to 10,000 ft) 15.2 to 10,668 m
(50 to 35,000 ft) G2 or lower as defined by ISA-
S71.04-1985 Basic Specifications 55 Index A AC adapter size and weight 54 airflow, allowing 5 AutoTech 41 B backups creating 23 C calling Dell 43 CDs, playing and creating 21 chipset 48 computer capabilities 21 computer, setting up 5 computer stand 5 connect(ing) to the Internet 7 conserving energy 22 Contacting Dell online 44 customer service 40 customizing your desktop 22 your energy settings 22 D damage, avoiding 5 data, backing up 23 DellConnect 40 Dell Diagnostics 32 Dell Factory Image Restore 34 Dell Support Center 29 Dell support website 46 Dell Technology Guide for futher information 45 device status lights 9 Diagnostic Checklist 43 disc drive supported disc sizes 21 discs ejecting 21 using 21 drivers and downloads 46 DVDs, playing and creating 22 E email addresses for technical support 41 energy conserving 22 expansion bus 48 F finding more information 45 FTP login, anonymous 41 H hardware problems diagnosing 31 Hardware Troubleshooter 31 help getting assistance and support 39 horizontal and vertical stand options 5 I installing the stand 5 Internet connection 7 ISP Internet Service Provider 7 Index 57 Index M memory problems solving 26 memory support 48 Microsoft Windows Vista 7 N network connection fixing 24 network speed testing 24 O order status 41 P power problems, solving 25 power strips, using 5 problems, solving 24 58 processor 47 products information and purchasing 42 R reinstalling Windows 34 resources, finding more 45 restoring factory image 35 S setup, before you begin 5 shipping products for return or repair 42 software features 21 software problems 27 solving problems 24 specifications 47 support email addresses 41 support sites worldwide 40 System Messages 30 System Restore 34 T technical support 40 V ventilation, ensuring 5 W warranty returns 42 Windows, reinstalling 34 Windows Vista Program Compatibility Wizard 27 reinstalling 37 setup 7 wired network network cable, connecting 6 wireless network connection 24 Index 59 Printed in the U.S.A. www.dell.com | support.dell.com 0XXXXXA00