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1 | User manual - User Guide | Users Manual | 1006.27 KiB | July 01 2021 / December 29 2021 | delayed release |
User Guide Product notice Software terms Copyright 2015, 2017, 2018 HP Development Company, L.P. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Sixth Edition: May 2018 First Edition: August 2015 Document Part Number: 823891-006 This guide describes features that are common to most products. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details. To access the latest user guides or manuals for your product, go to http://www.hp.com/
support, and select your country. Select Find your product, and then follow the on-screen instructions. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel Pentium N35xx/N37xx series or a Celeron N28xx/N29xx/N30xx/N31xx series processor and a Windows operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings. v vi Processor configuration setting (select products only) Table of contents 1 Getting information ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Locating hardware ................................................................................................................................................. 3 Locating software .................................................................................................................................................. 3 Setting up your computer ...................................................................................................................................... 3 3 Connecting to a network ................................................................................................................................ 7 Connecting to a wireless network ......................................................................................................................... 7 Connecting to a wired networkLAN (select products only) ............................................................................... 9 4 Enjoying entertainment features .................................................................................................................. 11 Using the camera (select products only) ............................................................................................................. 11 Using audio .......................................................................................................................................................... 11 Using video .......................................................................................................................................................... 12 5 Navigating the screen .................................................................................................................................. 18 Using touch gestures ........................................................................................................................................... 18 Using the keyboard and mouse ........................................................................................................................... 18 6 Maintaining your computer .......................................................................................................................... 20 Improving performance ....................................................................................................................................... 20 Updating programs and drivers .......................................................................................................................... 21 Cleaning your computer ...................................................................................................................................... 21 Traveling with or shipping your computer .......................................................................................................... 22 7 Securing your computer and information ....................................................................................................... 24 Computer security features ................................................................................................................................. 24 8 Troubleshooting .......................................................................................................................................... 25 Computer does not start ..................................................................................................................................... 25 Power ................................................................................................................................................................... 26 Display (monitor) (select products only) ............................................................................................................. 26 Keyboard and mouse (with cable) ....................................................................................................................... 27 Keyboard and mouse (wireless) .......................................................................................................................... 27 vii Speakers and sound ............................................................................................................................................. 27 Internet access ..................................................................................................................................................... 28 Software troubleshooting ................................................................................................................................... 28 9 Using HP PC Hardware Diagnostics ................................................................................................................ 30 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 30 Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 31 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 33 10 Backing up, restoring, and recovering .......................................................................................................... 35 Backing up information and creating recovery media ........................................................................................ 35 Restoring and recovery ........................................................................................................................................ 36 11 Specifications ............................................................................................................................................ 37 Operating specifications ...................................................................................................................................... 37 12 Electrostatic Discharge .............................................................................................................................. 38 13 Accessibility .............................................................................................................................................. 39 Accessibility ......................................................................................................................................................... 39 Standards and legislation .................................................................................................................................... 41 Useful accessibility resources and links .............................................................................................................. 43 Contacting support .............................................................................................................................................. 44 14 Support information .................................................................................................................................. 46 How to get help .................................................................................................................................................... 46 Where to get help ................................................................................................................................................ 46 Customer support for repairs .............................................................................................................................. 47 Before upgrading your hardware ........................................................................................................................ 47 Index ............................................................................................................................................................. 48 viii 1 Getting information Tasks Instructions Set up your computer Setup Instructions or Quick Setup poster or See Getting to know your computer on page 3. Connect to the Internet See Connecting to a network on page 7. Recover factory settings See Backing up, restoring, and recovering on page 35. See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only). Learn how to use the Windows operating system Get Help app:
Select the Start button, and then select the Get Help app. Find Windows password information Find links to driver updates Read frequently asked questions Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 25. Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and select your country. Select Find your product, and then follow the on-screen instructions. For HP support, go to http://www.hp.com/support. Order parts and find additional troubleshooting help Upgrade or replace components of your computer Connect to a TV (select products only) Get up-to-date information and help from the Windows community Go to http://www.hp.com/support/consumer-forum. Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. Type support in the taskbar search box, and then select the HP Support Assistant app. Find safety and regulatory notices Regulatory, Safety and Environmental Notices See Maintaining your computer on page 20. or or To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. Select the Start button, select HP, and then select HP Documentation. Find ergonomic information Safety & Comfort Guide To access this guide:
1 Tasks Instructions Find computer warranty information Limited Warranty*
To access this document:
or or or or Select the Start button, select HP Help and Support, and then select HP Documentation. Select the Start button, select HP, and then select HP Documentation. Go to http://www.hp.com/ergo. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. Select the Start button, select HP Help and Support, and then select HP Documentation. Select the Start button, select HP, and then select HP Documentation. Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. 2 Chapter 1 Getting information 2 Getting to know your computer Locating hardware Your computer features top-rated components. This chapter provides details about your components, where theyre located, and how they work. To find out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc
(select products only). Locating software To find out what software is installed on your computer:
Right-click the Start button, and then select Apps and Features. Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment:
Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution. Do not disable the power cord grounding pin. The grounding pin is an important safety feature. Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive. The power supply is preset for the country or region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC outlet. To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to http://www.hp.com/ergo. 1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it. 2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible power supply (UPS), it is recommended that you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. 3. Download and install operating system updates. Locating hardware 3 b. c. a. Find out what operating system and version your computer is currently running. Select the Start button, select the Settings icon
, select System, and then select About. Go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 4. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer. Follow the software manufacturer's directions to install the new software. NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling, or software attacks. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps below. To adjust the blue light output from the display:
1. 2. Open the HP Display Control app. Select your desired setting:
Low Blue Light: TUV certified. Reduces the blue light for improved eye comfort Night: Adjusts to the lowest blue light and reduces the impact on sleep Reading: Optimizes blue light and brightness for indoor viewing WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is located on the Web at http://www.hp.com/ergo. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions:
When you need to access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack When the computer will be unused and disconnected from external power for an extended period 4 Chapter 2 Getting to know your computer 1. 2.
(1)
(2)
(3) Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly NOTE:
pressing the power button. Save your work and close all open programs. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down. Press and hold the power button for at least 10 seconds. Disconnect the computer from external power. USB ports Your computer may have one or more of the listed types of USB ports. Component Description USB port USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. USB SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. or or
(4) USB Type-C port
(5) USB Type-C SuperSpeed port
(6) USB Type-C SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. Setting up your computer 5 Component Description
(7) USB Type-C Thunderbolt port with HP Sleep and Charge Even when the computer is off, connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-
speed data transfer. and Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may be required. 6 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices:
WLAN deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband ModuleGives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. You can control the wireless devices in your computer using one or more of these features:
Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane mode key) Using the wireless controls Operating system controls Airplane mode key The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. On the taskbar, right-click the network status icon, and then select Open Network & Internet Settings. To use operating system controls:
or On the taskbar, select the network status icon, and then select Network and Sharing Center. Connecting to a wireless network 7 Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps:
Be sure that the WLAN device is on. 1. 2. On the taskbar, right-click the network status icon, and then connect to one of the available networks. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. NOTE:
If you do not see the WLAN you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet Settings. or 2. 3. On the taskbar, select the network status icon, and then select Network & Internet Settings. Under the Network & Internet Status section, select Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the connection. After the connection is made, right-click the network status icon at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operators network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. or 1. 2. 3. On the taskbar, select the network status icon. Select Network & Internet Settings. Under the Network & Internet section, select Cellular, and then select Advanced Options. Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may 8 Chapter 3 Connecting to a network be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Location setting. Type location in the taskbar search box, and then make the selection for location. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
1. 2. 1. 2. 3. Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging devices (printer, camera) Audio devices (headset, speakers) Mouse External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. Select Add Bluetooth or other device. Select your device from the list, and then follow the on-screen instructions. If the device requires verification, a pairing code is displayed. On the device you are adding, follow the NOTE:
on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some NOTE:
devices may have additional requirements; refer to the documentation provided with the device. Connecting to a wired networkLAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is no RJ-45 jack on the computer. Connecting to a wired networkLAN (select products only) 9 To connect the network cable, follow these steps:
1. 2. Plug the network cable into the network jack (1) on the computer. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents interference from NOTE:
TV and radio reception, orient the circuitry end of the cable toward the computer. 10 Chapter 3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera (select products only) Your computer may have one or more cameras that enable you to connect with others for work or play. Cameras may be front facing, rear facing, or pop up. See the Setup Instructions or Quick Setup poster provided with your product for camera details. Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
definition), apps for gaming, or facial recognition software like Windows Hello. See Computer security features on page 24 for details about using Windows Hello. To use your camera, type camera in the taskbar search box, and then select Camera from the list of applications. Using audio On your computer, or on select products using an external optical drive, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. Connecting speakers (select products only) On select products, you can attach wired speakers to your computer by connecting them to a USB port, to an audio-out (headphone) or to an audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 15. Before connecting speakers, lower the volume setting. Connecting headphones (select products only) WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. On select products, you can connect wired headphones to an audio-out (headphone) jack or to an audio-out
(headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using the camera (select products only) 11 Connecting a microphone (select products only) On select products, connect a microphone to the audio-in (microphone) jack on the computer to record audio. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets (select products only) WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are called headsets. On select products, you can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. To view or change sound settings:
and then select Sound. Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, Your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system. Use the audio control panel to view and control audio settings. Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately. 12 Chapter 4 Enjoying entertainment features To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. Connect the other end of the cable to the external Thunderbolt device. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states. PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. 2. 3. Second screen only: View the screen image on the external device only. Each time you press the key, the display state changes. For best results, especially if you choose the "Extend" option, increase the screen resolution of NOTE:
the external device, as follows. Select the Start button, select the Settings icon System. Under Display, select the appropriate resolution, and then select Keep changes.
, and then select Using video 13 Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press the switch screen key, for example f4, to alternate the screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press the key, the display state changes. For best results, especially if you choose the "Extend" option, increase the screen resolution of NOTE:
the external device, as follows. Select the Start button, select the Settings icon System. Under Display, select the appropriate resolution, and then select Keep changes.
, and then select 14 Chapter 4 Enjoying entertainment features Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer. Connect the other end of the cable to the high-definition TV or monitor. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press the key, the display state changes. For best results, especially if you choose the "Extend" option, increase the screen resolution of NOTE:
the external device, as follows. Select the Start button, select the Settings icon System. Under Display, select the appropriate resolution, and then select Keep changes.
, and then select Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
Right-click the Speakers icon in the notification area at the far right of the taskbar, and then select Playback devices. On the Playback tab, select the name of the digital output device. Click Set Default, and then click OK. 2. 3. 1. 2. 3. Using video 15 1. 2. 3. 2. 3. To return the audio stream to the computer speakers:
Right-click the Speakers icon in the notification area at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately. The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or projector. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort on the computer. Connect the other end of the cable to the digital display device. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the same screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press the key, the display state changes. For best results, especially if you choose the "Extend" option, increase the screen resolution of NOTE:
the external device, as follows. Select the Start button, select the Settings icon System. Under Display, select the appropriate resolution, and then select Keep changes.
, and then select 16 Chapter 4 Enjoying entertainment features Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast:
Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using video 17 5 Navigating the screen You can navigate the computer screen in the following ways:
Using touch gestures (select products only) Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Touch gestures are not supported in all apps. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Press the key again to return to the previous screen. NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may be different from those discussed in this section. Using the action keys or hot keys You can quickly access information or perform functions by using certain keys and key combinations. Action keysPerform an assigned function. The icons on the function keys at the top of the keyboard illustrate the assigned function for that key. To use an action key function, press and hold the key. Hot keysA combination of the fn key and the esc key, the spacebar, or the appropriate action key. To use a hot key, briefly press the fn key, and then briefly press the second key of the combination. Depending on the computer model, your keyboard may support the following keys. Icon Description Opens the How to get help in Windows 10 webpage. 18 Chapter 5 Navigating the screen Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Stops audio or video playback of a CD, a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Using the keyboard and mouse 19 6 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance Using Disk Defragmenter You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. To run Disk Defragmenter:
Connect the computer to AC power. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup:
Type disk in the taskbar search box, and then select Disk Cleanup. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
You drop the computer. You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. 1. 2. 3. 1. 2. 20 Chapter 6 Maintaining your computer Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. Select My notebook, select the Updates tab, and then select Check for updates and messages. Follow the on-screen instructions. Cleaning your computer Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) Alcohol-free glass-cleaning fluid Solution of water and mild soap Static-free cloth wipes Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. 2. 3. Cleaning procedures Follow the procedures in this section to safely clean your computer. Updating programs and drivers 21 WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. 1. 2. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Cleaning the sides or cover Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select products only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Traveling with or shipping your computer If you have to travel with or ship your computer, follow these tips to keep your equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all external media cards, such as memory cards. Turn off and then disconnect all external devices. Shut down the computer. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. 22 Chapter 6 Maintaining your computer If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 23 7 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information. or Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera. To set up Windows Hello, follow these steps:
1. Select the Start button, select the Settings icon
, select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended service. Unauthorized access to data and ongoing threats to the computer Firewall software Windows includes firewall software preinstalled on the computer. The antivirus software, which is preinstalled on the computer, includes firewall software. Windows critical security updates Updates to the Windows operating system 24 Chapter 7 Securing your computer and information 8 Troubleshooting If you have problems using any peripheral devices such as a monitor or a printer with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Computer does not start Symptom Possible solution Error message: hard drive error 1. Restart the computer. Press ctrl+alt+delete. a. b. or Select the Power icon, and then select Restart. Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the button to turn on the computer. If Windows opens, immediately back up all important data to a backup hard drive. Contact support (regardless of whether Windows started or not). Computer will not turn on or start Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support. Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer. Test the AC outlet by plugging a different electrical device into it. If possible, remove any outlet filters and stabilizers, and then insert the power plug directly into the AC outlet. Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer turns off. Then press the power button again to turn on the computer. If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the power cord into an AC outlet, and then turn the monitor on. See Display (monitor) (select products only) on page 26. Computer is not responding Press ctrl+alt+delete. Select Task Manager. Select any programs that are not responding, and then select End task. If closing programs does not resolve the problem, restart the computer. Press ctrl+alt+delete. Select the Power icon, and then select Restart. or 2. 3. 1. 2. 3. 1. 2. Computer does not start 25 Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer. Then press the power button again to turn on the computer. When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard. Error message: Invalid system disk or Non-
System disk or Disk error Power Computer does not turn off when the power button is pressed Computer shuts down automatically Symptom Possible solution Press and hold the power button until the computer turns off. Then turn the computer on again. The computer might be in an exceedingly hot environment. Let it cool down. Be sure that computer air vents are not blocked. NOTE:
If your computer has an internal fan, be sure that the internal fan is running. Display (monitor) (select products only) Symptom Possible solution Screen is blank, and monitor power light is off Reconnect the power cable to the back of the monitor and to the AC outlet. Press the power button on the monitor. Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image. Press the Sleep button (select products only) or esc, to resume from Sleep mode. Press the power button to turn on the computer. Inspect the monitor cable for bent pins. If any of the pins are bent, replace the monitor cable. If no pins are bent, reconnect the monitor cable to the computer. Adjust the monitor resolution setting in Windows. Images on the screen are too large or too small, or the images are fuzzy Select the Start button, select the Settings icon
, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. NOTE:
In addition to the information listed here, refer to the documentation that came with your monitor. 26 Chapter 8 Troubleshooting Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Mouse (with cable) does not work or is not detected Cursor does not respond to the arrow keys on the number keypad Cursor does not respond to mouse movement Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Press num lock on the keyboard to turn off numDis lock, so that the arrow keys on the number keypad can be used. Press alt+tab to navigate to an open program. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on mostnot allprograms). Repeat step 1 and step 2 to save changes in all open programs. Press the power button to turn off the computer. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and then restart your computer. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-
synchronization. Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse. Replace the batteries in the keyboard and/or mouse. Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. No sound is produced Type control panel in the taskbar search box, and then select Control Panel. Select System and Security. Under Security and Maintenance, select Troubleshoot computer problems, and then select Troubleshoot audio playback. Be sure that you connected powered speakers and that they are turned on. Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. 1. 2. 3. 4. 5. 1. 2. Keyboard and mouse (with cable) 27 Symptom Possible solution To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Internet Type control panel in the taskbar search box, and then select Control Panel. Under Network and Sharing Center, select Connect to a network. 1. 2. 1. 2. 1. 2. 1. 2. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so might damage the network adapter. Run the wireless setup wizard. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try moving the computer. Try to connect again later, or contact your ISP for assistance. Right-click or tap and hold the network status icon in the notification area, at the far right of the taskbar. Cannot connect to the Internet but there is no error message No network connection icon in the notification area Select Troubleshoot problems. Follow the on-screen instructions. Type repair in the taskbar search box, and then Select Identify and repair network problems. Software troubleshooting Symptom Possible solution To resolve software problems, try these methods:
Turn the computer off completely, and then turn it on again. Update the drivers. See Updating device drivers in this table. Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. Reinstall the software program or hardware driver. See Software program and hardware driver reinstallation in this table. Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases all the data files that you have created. See Backing up, restoring, and recovering on page 35. Software programs are slow to respond Close unnecessary software programs. Run virus scans and other system tools when the computer is not in use. 28 Chapter 8 Troubleshooting Symptom Possible solution Stop startup applications (such as messaging software and multimedia applications) from loading. 1. Type msconfig in the taskbar search box, and then select System Configuration. If you are prompted for an administrator password or confirmation, type the password or provide NOTE:
confirmation. From the General tab, select Selective startup. Select the Startup tab, and then select Open Task Manager. Select the startup items that you want to prevent from loading, and then select Disable. NOTE:
If you are unsure about an item, do not disable it. 5. If prompted, select Restart to restart the computer. NOTE: To enable a program to load at startup, restart the computer and reverse these steps. Disable nonessential graphics capabilities. Type file explorer in the taskbar search box, and then select File Explorer. Right-click or tap and hold This PC, and then select Properties. Select Advanced system settings. NOTE:
confirmation. If you are prompted for an administrator password or confirmation, type the password or provide From the Advanced tab under Performance, select Settings. From the Visual Effects tab, select Adjust for best performance, and then select OK. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem. Type device manager in the taskbar search box, and then select Device Manager. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM drives). Double-click or double-tap the specific item (for example, HP DVD Writer 640b). To update a driver, select Update Driver, and then follow the on-screen instructions. Select the Driver tab. or To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. IMPORTANT: Always use this System Restore procedure before you use the System Recovery program. For more information and steps, see the Get Help app. Select the Start button, and then select the Get Help app. Software program and hardware driver reinstallation Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original source (for example, discs or the Internet). NOTE: Some features might not be available on systems that are shipped without a version of Windows. For information and steps to uninstall a program, see the Get Help app. Select the Start button, and then select the Get Help app. Software troubleshooting 29 2. 3. 4. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 30. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
Select the Start button, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app. Select the question mark icon in the taskbar. Select Troubleshooting and fixes. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen NOTE:
If you need to stop a diagnostic test at any time, select Cancel. 3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows download instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. a. b. or or b. c. instructions. 30 Chapter 9 Using HP PC Hardware Diagnostics Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) For some products, it may be necessary to download the software to a USB flash drive by using the NOTE:
product name or number. To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
Go to http://www.hp.com/support. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. 1. 2. 1. 2. 3. The tool is downloaded to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps:
Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, double-
click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download NOTE:
and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 32. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE:
If you need to stop a diagnostic test, press esc. Using HP PC Hardware Diagnostics UEFI 31 Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps:
Turn on or restart the computer, and quickly press esc. 1. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 32. b. c. Hard drive BIOS on-screen instructions. 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
HP PC Hardware Diagnostics UEFI is not included in the preinstall image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) For some products, it may be necessary to download the software to a USB flash drive by using the NOTE:
product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
Go to http://www.hp.com/support. Enter the product name or number, select your computer, and then select your operating system. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. 1. 2. 1. 2. 3. 32 Chapter 9 Using HP PC Hardware Diagnostics Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number For some products, it may be necessary to download the software by using the product name or NOTE:
number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
Go to http://www.hp.com/support. Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password settings used for uploads. Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Select Advanced, and then select Settings. 1. 2. 1. 2. 3. 1. 2. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 33 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 34 Chapter 9 Using HP PC Hardware Diagnostics 10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products:
Backing up your personal informationYou can use Windows tools to back up your personal information (see Using Windows tools on page 35). Creating a restore pointYou can use Windows tools to create a restore point (see Using Windows tools on page 35). Creating recovery media (select products only)You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 35). Restoring and recoveryWindows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 35). Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. You can use Windows tools to back up personal information and create system restore points and recovery media. NOTE:
If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. Select the Start button, and then select the Get Help app. NOTE: You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To create HP Recovery media using the HP Cloud Recovery Download Tool:
Go to http://www.hp.com/support. Select Software and Drivers, and then follow the on-screen instructions. If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to NOTE:
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. 1. 2. Backing up information and creating recovery media 35 Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 35. Recovering using HP Recovery media HP Recovery media is used to recover the original operating system and software programs that were installed at the factory and, on select products, can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 35. If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system:
Insert the HP Recovery media, and then restart the computer. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before To change the boot order:
IMPORTANT:
beginning these steps. 1. 2. Insert the HP Recovery media. Access the system Startup menu. For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. Turn on or restart the tablet, quickly hold down the volume up button, and then select f9. For tablets without keyboards:
or Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. 36 Chapter 10 Backing up, restoring, and recovering 11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Operating temperature Storage temperature Operating altitude Storage altitude Metric 5C to 35C
-20C to 60C 0 m to 2000 m 0 m to 4572 m U.S. 41F to 95F 22F to 149F 0 ft to 6561 ft 0 ft to 15000 ft Operating humidity 15% to 80% @ 26C 15% to 80% @ 78F Operating specifications 37 12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container. 38 Chapter 12 Electrostatic Discharge 13 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology, including desktop and notebook computers, tablets, mobile phones, printers, and more. For more information, see Finding the best assistive technology on page 40. Our commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports our company's diversity objectives and helps us ensure that the benefits of technology are available to all. Our accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:
Raise the level of awareness of accessibility issues within our company, and provide our employees with the training they need to design, produce, market, and deliver accessible products and services. Develop accessibility guidelines for products and services, and hold product development groups accountable for implementing these guidelines where competitively, technically, and economically feasible. Involve people with disabilities in the development of accessibility guidelines, and in the design and testing of products and services. Document accessibility features and make information about our products and services publicly available in an accessible form. Establish relationships with leading assistive technology and solution providers. Support internal and external research and development that will improve assistive technology relevant to our products and services. Support and contribute to industry standards and guidelines for accessibility. Accessibility 39 International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our companys accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options. Finding the best assistive technology Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether its large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situationa variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology, including desktop and notebook computers, tablets, mobile phones, printers, and more. You may choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, may also provide evaluation information. You will want to ask about the individual's experience, expertise, and fees to determine if they are appropriate for your needs. Accessibility for HP PC and tablet products The following links provide information on accessibility features and assistive technology, if applicable, included in various HP products. These resources will help you select the specific assistive technology features and product(s) most appropriate for your situation. HP Elite x3Accessibility Options (Windows 10 Mobile) HP PCsWindows 7 Accessibility Options HP PCsWindows 8 Accessibility Options HP PCsWindows 10 Accessibility Options HP Slate 7 TabletsEnabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean) HP SlateBook PCsEnabling Accessibility Features (Android 4.3, 4.2/Jelly Bean) HP Chromebook PCsEnabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) HP Shoppingperipherals for HP products 40 Chapter 13 Accessibility If you need additional support with the accessibility features on your HP product, see Contacting support on page 44. Additional links to external partners and suppliers that may provide additional assistance:
Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) Google Products accessibility information (Android, Chrome, Google Apps) Assistive Technologies sorted by impairment type Assistive Technologies sorted by product type Assistive Technology vendors with product descriptions Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well as performance-based requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multi-media, and self-contained closed products. Mandate 376 EN 301 549 The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online toolkit for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines (WCAG) Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012. WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content:
Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast) Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability) Understandable (by addressing readability, predictability, and input assistance) Robust (for instance, by addressing compatibility with assistive technologies) Standards and legislation 41 Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. This section provides links to information on key legislation, regulations, and standards. United States Canada Europe United Kingdom Australia Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements:
www.section508.gov Buy Accessible The U.S. Access Board is currently updating the Section 508 standards. This effort will address new technologies and other areas where the standards need to be modified. For more information, go to Section 508 Refresh. Section 255 of the Telecommunications Act requires telecommunications products and services to be accessible to people with disabilities. FCC rules cover all hardware and software telephone network equipment and telecommunications equipment used in the home or office. Such equipment includes telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and special telecommunications services, including regular telephone calls, call waiting, speed dialing, call forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of choices. For more information, go to Federal Communication Commission Section 255 information. 21st Century Communications and Video Accessibility Act (CVAA) The CVAA updates federal communications law to increase the access of persons with disabilities to modern communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital, broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14 and Part 79. FCC Guide on the CVAA Other U.S. legislation and initiatives Canada Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for the involvement of persons with disabilities in the development of the accessibility standards. The first standard of the AODA is the customer service standard; however, standards for transportation, employment, and information and communication are also being developed. The AODA applies to the Government of 42 Chapter 13 Accessibility Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has at least one employee in Ontario; and accessibility measures must be implemented on or before January 1, 2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) . Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released. Background: The three European Standardization Organizations have set up two parallel project teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for the work, previous drafts, listing of comments received and means to contact the task force) can be found at the Special Task Force 333. The parts relating to the assessment of suitable testing and conformity schemes were carried out by a parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website. The two projects are closely coordinated. CEN project team European Commission mandate for e-accessibility (PDF 46KB) Commission takes low profile on e-accessibility The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind and disabled users in the United Kingdom. The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0. All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000. JTC1 Special Working Group on Accessibility (SWG-A) G3ict: The Global Initiative for Inclusive ICT Italian accessibility legislation W3C Web Accessibility Initiative (WAI) Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. United Kingdom W3C UK Policies Australia Worldwide Useful accessibility resources and links 43 NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP. Organizations American Association of People with Disabilities (AAPD) The Association of Assistive Technology Act Programs (ATAP) Hearing Loss Association of America (HLAA) Information Technology Technical Assistance and Training Center (ITTATC) Lighthouse International National Association of the Deaf National Federation of the Blind Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI) W3C Web Accessibility Initiative (WAI) Educational institutions California State University, Northridge, Center on Disabilities (CSUN) University of Wisconsin - Madison, Trace Center University of Minnesota computer accommodations program Other disability resources ADA (Americans with Disabilities Act) Technical Assistance Program Business & Disability network EnableMart European Disability Forum Job Accommodation Network Microsoft Enable U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety guide HP public sector sales Contacting support NOTE: Support is in English only. 44 Chapter 13 Accessibility Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products:
Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options:
Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Complete the Contact form for people with disabilities or age-related limitations. Contacting support 45 14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer. Before contacting HP support, its important to have the following information handy:
Model number Product number Serial number Software build number Operating system Purchase date Please take a moment to write down your product information for future reference. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by using HP Support Information. Type support in the taskbar search box, and then select the HP Support Assistant app. Dont forget to register at http://www.hp.com/apac/register. Where to get help Use the Get Help app for help with hardware and software questions. Select the Start button, and then select the Get Help app. Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support Assistant app. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following:
Online chat with an HP technician Support telephone numbers HP service center locations For help online, go to http://www.hp.com/support. Telephone assistance to get you up and running is covered for thirty (30) days from the time you purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still available. 46 Chapter 14 Support information Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices:
You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) If a repair is necessary, HP support will make arrangements to repair your computer. These services are covered during the warranty period. There are some limitations and exclusions to the warranty (as well as some important details), which are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on page 3. If you have any problems setting up your system and turning it on, immediately contact HP support using the procedures given earlier in this chapter. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the computer, you confirm that the computer was working properly before you attempted to upgrade your system. After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support Customer support for repairs 47 Index A accessibility 39 accessibility needs assessment 40 action keys 18 airplane mode 7 airplane mode key 7, 19 assistive technology (AT) finding 40 purpose 39 AT (assistive technology) finding 40 purpose 39 audio 12 B backup, creating 35 backups 35 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 36 C camera using 11 caring for your computer 21 cleaning your computer 21 computer security features 24 troubleshooting 25 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 9 corporate WLAN connection 8 customer support, accessibility 44 D Disk Cleanup software 20 Disk Defragmenter software 20 Dual-Mode DisplayPort connecting 16 E electrostatic discharge 38 external monitor port 14 48 Index F fingerprints, registering 24 fn key 18 G GPS 9 H HDMI port connecting 15 HDMI, configuring audio 15 headphones, connecting 11 headsets, connecting 12 help and support 1, 46 high-definition devices, connecting 15, 16, 17 hot keys 18 HP 3D DriveGuard 20 HP Assistive Policy 39 HP Mobile Broadband activating 8 IMEI number 8 MEID number 8 downloading 32 starting 32 using 31 downloading 30 installing 31 using 30 HP Recovery Manager HP Recovery media recovery 36 correcting boot problems 36 HP PC Hardware Diagnostics UEFI P ports HP PC Hardware Diagnostics Windows L locating information hardware 3 software 3 M maintenance Disk Cleanup 20 Disk Defragmenter 20 updating programs and drivers 21 MEID number 8 microphone, connecting 12 Miracast 17 mobile broadband activating 8 IMEI number 8 MEID number 8 O operating specifications 37 operating system controls 7 external monitor 14 HDMI 15, 16 Miracast 17 USB 5 USB SuperSpeed 5 USB SuperSpeed Plus 5 USB Type-C 5 USB Type-C SuperSpeed 5 USB Type-C SuperSpeed Plus 5 USB Type-C Thunderbolt 12 USB Type-C Thunderbolt port with HP Sleep and Charge 6 I IMEI number 8 International Association of Accessibility Professionals 40 K keys airplane mode 19 VGA 14 public WLAN connection 8 R recovery 35 discs 36 HP Recovery partition 36 media 36 USB flash drive 36 recovery media updating programs and drivers 21 USB port, identifying 5 USB SuperSpeed Plus port, creating using HP Cloud Recovery identifying 5 Download Tool 35 creating using Windows tools 35 Remote HP PC Hardware Diagnostics UEFI settings customizing 33 using 33 resources, accessibility 43 restoring 35 S Section 508 accessibility standards USB SuperSpeed port, identifying 5 USB Type-C port, connecting 12 USB Type-C port, identifying 5 USB Type-C SuperSpeed Plus port, USB Type-C SuperSpeed port, identifying 5 identifying 5 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 6 using sound settings 12 V VGA port, connecting 14 video 12 W Windows backup 35 recovery media 35 system restore point 35 Windows Hello using 24 Windows tools, using 35 wired network (LAN) 9 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 8 41, 42 security features 24 shipping the computer 22 shutdown 4 software Disk Cleanup 20 Disk Defragmenter 20 sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 41 support 46 system restore point, creating 35 T Thunderbolt connecting USB Type-C 12 Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 6 traveling with the computer 22 troubleshooting computer does not start 25 display (monitor) 26 Internet access 28 keyboard and mouse (wireless) 27 keyboard and mouse (with cable) 27 power 26 software 28 speakers and sound 27 turning off the computer 4 U unresponsive system 4 Index 49
1 | User manual Notice UM | Users Manual | 1.78 MiB | July 01 2021 / December 29 2021 | delayed release |
Regulatory, Safety, and Environmental Notices User Guide SUMMARY This guide provides regulatory, safety, and environmental information that is compliant with U.S., Canadian, and international regulations for notebook computers, tablets, desktops, thin clients, personal workstations, all-in-ones, and point-of-sale terminals. Copyright 20182020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Java is a registered trademark of Oracle and/or its affiliates. WiGig is a registered trademark of Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Seventh Edition: September 2020 First Edition: March 2018 Document Part Number: L25269-007 About this guide This guide provides regulatory, safety, and environmental information that is compliant with U.S., Canadian, and international regulations for notebook computers, tablets, desktops, thin clients, personal workstations, all-in-ones, and point-of-sale terminals. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. WARNING!
Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION:
Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. Indicates information considered important but not hazard-related (for example, messages IMPORTANT:
related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task. iii iv About this guide Table of contents 1 Regulatory notices ........................................................................................................................................ 1 Accessing regulatory labels ................................................................................................................................... 1 Federal Communications Commission notice ....................................................................................................... 1 Modifications ....................................................................................................................................... 2 Cables .................................................................................................................................................. 2 Products with wireless LAN devices or HP Mobile Broadband Modules ............................................. 2 Belarus regulatory notice ...................................................................................................................................... 2 Brazil notice ........................................................................................................................................................... 3 Canada notices ....................................................................................................................................................... 3 European Union and UK regulatory notices .......................................................................................................... 3 Declaration of Conformity ................................................................................................................... 3 Products with radio functionality (EMF) ........................................................................... 4 Restrictions for products with radio functionality (select products only) ....................... 4 Radio frequency bands and maximum power levels (select products and countries only) .................................................................................................................. 4 Ergonomics notice ............................................................................................................. 5 European telephone network declaration (Modem/Fax) ................................................. 5 Australia and New Zealand notice ......................................................................................................................... 5 China WWAN notice ................................................................................................................................................ 5 China radio equipment notice ................................................................................................................................ 5 Japan notice ........................................................................................................................................................... 6 Wireless LAN, Wireless WAN, and Bluetooth certification markings ................................................ 6 Mexico notice ......................................................................................................................................................... 6 Singapore wireless notice ...................................................................................................................................... 7 South Korea notices ............................................................................................................................................... 7 Thailand wireless notice ........................................................................................................................................ 7 Taiwan NCC notices ................................................................................................................................................ 7
......................................................................................................................................... 7 Wireless LAN 802.11a devices ............................................................................................................ 8 Wireless LAN 802.11 devices/Bluetooth devices/Short range devices .............................................. 8 Airline travel notice ................................................................................................................................................ 8 User-replaceable battery notices .......................................................................................................................... 8 Factory-sealed battery notices ............................................................................................................................. 8 Laser compliance ................................................................................................................................................... 9 Telecommunications device approvals ................................................................................................................. 9 Modem notices ....................................................................................................................................................... 9 v U.S. modem statements ...................................................................................................................... 9 Canada modem statements .............................................................................................................. 10 Japan modem statements ................................................................................................................ 10 New Zealand modem statements ..................................................................................................... 11 Voice support .................................................................................................................. 11 Macrovision Corporation notice ........................................................................................................................... 12 2 Safety notices ............................................................................................................................................. 13 Important safety information ............................................................................................................................. 13 Heat-related safety warning notice .................................................................................................................... 14 Potential safety conditions notice ....................................................................................................................... 14 Installation conditions ......................................................................................................................................... 14 Acoustics notice ................................................................................................................................................... 14 Battery notices ..................................................................................................................................................... 14 Fan notices ........................................................................................................................................................... 15 Headset and earphone volume level notice ........................................................................................................ 15 Laser safety ......................................................................................................................................................... 16 Power supply and power cord set requirements ................................................................................................ 16 Power supply class I grounding requirements .................................................................................. 16 Brazil notice .................................................................................................................... 16 Denmark .......................................................................................................................... 16 Finland ............................................................................................................................. 16 Norway ............................................................................................................................ 17 Sweden ............................................................................................................................ 17 Power supply requirements .............................................................................................................. 17 China ................................................................................................................................ 17 For use in Norway ........................................................................................................... 17 Power cord set requirements ............................................................................................................ 17 Power cord notice .............................................................................................................................. 18 DC plug of external HP power supply ............................................................................. 18 Japan power cord notice ................................................................................................................... 18 Japan power cord requirements ....................................................................................................... 18 Pinch hazard ........................................................................................................................................................ 18 TV antenna connectors protection ...................................................................................................................... 18 External television antenna grounding ............................................................................................ 18 Lightning protection .......................................................................................................................... 19 Note to CATV system installer ........................................................................................................... 19 Travel notice ........................................................................................................................................................ 19 China safety notices ............................................................................................................................................. 20 China altitude notice ......................................................................................................................... 20 China tropical warning notice ............................................................................................................ 20 vi Norway and Sweden cable grounding notice for products with a TV tuner ....................................................... 20 Taiwan eyesight notice ........................................................................................................................................ 21
....................................................................................................................... 21 3 Environmental notices ................................................................................................................................. 22 Electronic hardware, packaging and battery recycling ....................................................................................... 22 Disposal of waste equipment by users ............................................................................................................... 22 Brazil alkaline battery disposal ........................................................................................................................... 22 Brazil hardware recycling information ................................................................................................................ 22 Taiwan battery recycling information ................................................................................................................. 23 Turkey WEEE regulation ...................................................................................................................................... 23 ENERGY STAR Certification (select products only) ............................................................................................ 23 Chemical substances ........................................................................................................................................... 25 Perchlorate materialspecial handling may apply ............................................................................................. 25 China environmental notices ............................................................................................................................... 25 China PC energy label .......................................................................................................................................... 25 China RoHS ........................................................................................................................................................... 29
................................................... 29
............................................................................................................................................... 30
(RoHS) ..................................................... 32
....................................................................................................... 32
(RoHS) ......................................................................................................................................... 33
....................................................................................................... 33 India restriction of hazardous substances (RoHS) .............................................................................................. 34 Information for European Union Commission Regulation 1275/2008 .............................................................. 34 IT ECO declarations .............................................................................................................................................. 35 Japan restriction of hazardous substances (RoHS) ............................................................................................ 35 Ley para el Aprovechamiento Sustentable de la Energa de Mxico .................................................................. 35 TCO Certified ........................................................................................................................................................ 35 TCO Certified Edge ................................................................................................................................................ 36 Index ............................................................................................................................................................. 38 vii viii 1 Regulatory notices This chapter provides country- and region-specific non-wireless and wireless regulatory notices and compliance information for the computer product. Some of these notices may not apply to your product. One or more integrated wireless devices may be installed. In some environments, the use of wireless devices may be restricted. Such restrictions may apply aboard airplanes, in hospitals, near explosives, in hazardous locations, and so on. If you are uncertain of the policy that applies to the use of this product, ask for authorization to use it before you turn it on. Accessing regulatory labels Some products may also provide electronic regulatory labels (e-labels) that can be accessed through the system BIOS. Regulatory labels, which provide country or regional regulatory information (for example, FCC ID), may be physically located on the bottom of the computer, inside the battery bay (select products only), under the removable service door (select products only), on the back of the display, or on the wireless or modem module. NOTE: Electronic labels are not available on all products. NOTE: Devices not for sale or use in the United States may not contain a FCC ID. To view electronic regulatory labels:
Turn on or restart the computer. Press esc or f10 to enter Computer Setup. 1. 2. 3. 4. Use a pointing device or the arrow keys to select Advanced, select Electronic Labels, and then press enter. To view an electronic label, use a pointing device or the arrow keys to select one of the listed items, and then press OK. NOTE: The list of available electronic label items varies depending on the computer model and installed devices. 5. To exit Computer Setup menus without making any changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Use the arrow keys to select Main, select Ignore Changes and Exit, and then press enter. Federal Communications Commission notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and 1 used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or television technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. 1. 2. For questions regarding this product:
Write to:
HP Inc. 1501 Page Mill Road Palo Alto, CA 94304 Call HP at 650-857-1501 or Email techregshelp@hp.com To identify this product, refer to the part, series, or model number found on the product. The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. Modifications Cables To maintain compliance with FCC Rules and Regulations, connections to this device must be made with shielded cables having metallic RFI/EMI connector hoods. Products with wireless LAN devices or HP Mobile Broadband Modules This device must not be co-located or operating in conjunction with any other antenna or transmitter. WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in a manner that is in conformance with the expected typical usage. Belarus regulatory notice The product complies with the Belarus National Radio/Telecom Technical Regulation TR 2018/024/BY. 2 Chapter 1 Regulatory notices Brazil notice Canada notices Este equipamento no tem direito proteo contra interferncia prejudicial e no pode causar interferncia em sistemas devidamente autorizados. IMPORTANT: A alimentao de energia predefinida para 220/230V. Se voc possuir tomada eltrica de 110/115V, por favor, altere a chave na parte traseira do seu computador para a tenso correta. Para maiores informaes, consulte o site da ANATEL www.anatel.gov.br. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations, CAN ICES-3(B)/NMB-3(B). If this device has WLAN or Bluetooth capability, the device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation: The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in a manner that is in conformance with the expected typical usage. IMPORTANT: When using IEEE 802.11a, n, or ac wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage to this device. The antennas for this device are not replaceable. Any attempt at user access will damage your computer. European Union and UK regulatory notices The European Union and UK have their own set of regulatory notices. Declaration of Conformity Products bearing the CE marking and UK marking have been constructed so that they can operate in at least one EU Member State and UK and comply with one or more of the following EU Directives and the equivalent UK Statutory Instruments as may be applicable:
RED 2014/53/EU; Low Voltage Directive 2014/35/EU; EMC Directive 2014/30/EU; Ecodesign Directive 2009/125/EC; RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. Brazil notice 3 The full EU and UK Declaration of Conformity can be found at the following website: http://www.hp.eu/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters: Email techregshelp@hp.com. Products with radio functionality (EMF) Use this notice when you need to provide EMF data for radio operation. This product incorporates a radio transmitting and receiving device. For notebook computers in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Products designed to be operated at closer proximities, such as tablet computers, comply with applicable EU requirements in typical operating positions. Products can be operated without maintaining a separation distance unless otherwise indicated in instructions specific to the product. Restrictions for products with radio functionality (select products only) Some products in some countries have restrictions on radio function. IMPORTANT:
IEEE 802.11x wireless LAN with 5.155.35 GHz frequency band is restricted for indoor use only in all countries reflected in the matrix. Using this WLAN application outdoors might lead to interference issues with existing radio services. Radio frequency bands and maximum power levels (select products and countries only) The table shows radio frequency bands and maximum power levels for some products and some countries. Table 1-1 Radio frequency bands and maximum power levels (select products and countries only) Maximum Transmit Power EIRP (mW) RFID; 865-868 MHz/915-921 MHz 2000/4000 Radio Technology Bluetooth; 2,4 GHz NFC; 13,56 MHz WLAN Wi-Fi 802.11x; 2,4 GHz WLAN Wi-Fi 802.11x; 5 GHz WWAN 5G NR (450 MHz7125 MHz) WWAN 5G NR (24250 MHz52600 MHz) WWAN 3G UTMS; 900/2100 MHz WWAN 2G GSM GPRS EDGE; 900 MHz WWAN 4G LTE; 700/800/900/1800/2100/2300/2600/3500 MHz 100 10 100 200 400 316.230 200 250 2000 4 Chapter 1 Regulatory notices Table 1-1 Radio frequency bands and maximum power levels (select products and countries only) (continued) Radio Technology Maximum Transmit Power EIRP (mW) WWAN 2G GSM GPRS EDGE; 1800 MHz WiGig 802.11ad; 60 GHz 1000 316 NOTE: Use only HP-supported software drivers and correct country settings to ensure compliance. Ergonomics notice When a mobile computer is used at the office workstation for display work tasks where the Visual Display Unit
(VDU) Directive 90/270/EEC is applicable, an adequate external keyboard is required. Depending on the application and task, an adequate external monitor may also be necessary to attain working conditions comparable to a workstation setup. Ref: EK1-ITB 2000 (voluntary GS certification) Mobile computers bearing the "GS" approval mark meet the applicable ergonomic requirements. Without external keyboards, they are suitable only for short-time use for VDU tasks. During mobile use with disadvantageous illumination conditions (e.g. direct sunlight) reflections may occur, which result in reduced readability. A computer system comprising HP brand products meets the applicable ergonomic requirements if all affected constituent products bear the "GS" approval mark, for example Business Desktop PC, keyboard, PC-
mouse and monitor. European telephone network declaration (Modem/Fax) The product herewith complies with the requirements of the applicable Directive and carries the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/
regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. Australia and New Zealand notice This equipment incorporates a radio transmitting and receiving device. In normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with the Australian and New Zealand Standards. The computer must be connected to the Telecommunication Network through a line cord that meets the requirements of AS/CA S008. WARNING! Modems without integral RJ11 connector that are shipped with this computer should not be installed in any other device. China WWAN notice China radio equipment notice Australia and New Zealand notice 5 Japan notice V-2 B VCCI-B VCCI32-1 B VCCI-B 5GHz Wireless LAN, Wireless WAN, and Bluetooth certification markings This product contains certified radio equipment. Some products may use electronic regulatory labels (e-labels). To view the certification mark and numbers on an e-label, please refer to the previous Accessing regulatory labels section. e e Mexico notice Declaracin para Mxico La operacin de este equipo est sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. Aviso sobre conexiones inalmbricas para Mxico:
En el caso de PC de escritorio, equipos All-in-One, terminales de punto de venta, thin clients y workstations en uso normal e instalados con un dispositivo de transmisin y recepcin de radio, una distancia de separacin de 20 cm garantiza que los niveles de exposicin a radiofrecuencia cumplan con los requisitos de Mxico. 6 Chapter 1 Regulatory notices Singapore wireless notice Turn off any WWAN devices while you are aboard aircraft. The use of these devices aboard aircraft is illegal, may be dangerous to the operation of the aircraft, and may disrupt the cellular network. Failure to observe this instruction may lead to suspension or denial of cellular services to the offender, or legal action, or both. Users are reminded to restrict the use of radio equipment in fuel depots, chemical plants, and where blasting operations are in progress. As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, no part of the human body should be allowed to come too close to the antennas during operation of the equipment. This device has been designed to comply with applicable requirements for exposure to radio waves, based on scientific guidelines that include margins intended to assure the safety of all people, regardless of health and age. These radio wave exposure guidelines employ a unit of measurement known as the specific absorption rate (SAR). Tests for SAR are conducted using standardized methods, with the phone transmitting at its highest certified power level in all used frequency bands. The SAR data information is based on CENELEC's standards EN50360 and EN50361, which use the limit of 2 watts per kilogram, averaged over 10 grams of tissue. South Korea notices Thailand wireless notice
(This telecommunication equipment conforms to the requirements of NBTC.) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio communication Equipment on Human Health announced by the National Telecommunications Commission. Taiwan NCC notices The following notices apply to Taiwan. Singapore wireless notice 7 Wireless LAN 802.11a devices Wireless LAN 802.11 devices/Bluetooth devices/Short range devices Airline travel notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. User-replaceable battery notices When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, refer to the HP website at http://www.hp.com/
recycle. For information about removing a user-replaceable battery, refer to the user guide included with the product. Factory-sealed battery notices The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. 8 Chapter 1 Regulatory notices Laser compliance Use this notice to warn of possible radiation exposure from incorrect laser usage. WARNING! Use of controls or adjustments, or performance of procedures other than those specified in the laser product installation guide, may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
Do not try to open the module enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified in the laser product installation guide. Allow only authorized service providers to repair the unit. This product may be provided with an optical storage device (for example, a CD or DVD drive) and/or a fiber optic transceiver. Each of these devices that contain a laser is classified as a Class 1 Laser Product in accordance with IEC/EN 60825-1 and meets the requirements for safety of that standard. Each laser product complies with US FDA regulations of 21 CFR 1040.10 and 1040.11 or complies with those regulations except for deviations pursuant to Laser Notice No. 50 dated June 24, 2007 or Laser Notice No. 56, dated May 8, 2019. Telecommunications device approvals The telecommunications device in the computer is approved for connection to the telephone network in the countries and regions whose approval markings are indicated on the product label located on the bottom of the computer or on the modem. Refer to the user guide included with the product to ensure that the product is configured for the country or region in which the product is located. Selecting a country or region other than the one in which it is located may cause the modem to be configured in a way that violates the telecommunication regulations/laws of that country or region. In addition, the modem may not function properly if the correct country or region selection is not made. If, when you select a country or region, a message appears that states that the country or region is not supported, this means that the modem has not been approved for use in this country or region and thus should not be used. Modem notices U.S. modem statements Canada, Japan, New Zealand, and the U.S. have their own sets of modem notices. This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the bottom of the computer or on the modem is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. Provide this information to the telephone company if you are requested to do so. Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted Laser compliance 9 by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all locations, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. If this HP equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice isn't practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes to its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted telephone service. If trouble is experienced with this equipment, call technical support. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. You should perform repairs only to the equipment specifically discussed in the Troubleshooting section of the user guide, if one is provided. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this HP equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-
distance transmission charges). In order to program this information into your fax machine, you should complete the steps outlined in the faxing software instructions. Canada modem statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed 5. The REN for this terminal equipment is 1.0. Japan modem statements If the computer does not have the Japanese certification mark on the bottom of the computer, refer to the appropriate certification marking below. The Japanese certification mark for the V.92 56K Data/Fax Modem is below:
10 Chapter 1 Regulatory notices If the computer does not have the Japanese certification mark on the bottom of the computer, refer to the appropriate certification marking below. The Japanese certification mark for the LSI Corporation PCI-SV92EX Soft modem is below:
New Zealand modem statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. If this device is equipped with pulse dialing, note that there is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications:
There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation. The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. Where automatic calls are made to different numbers, the equipment shall be set to go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing (So set between 2 and 10). Voice support All persons using this device for recording telephone conversations shall comply with New Zealand law. Modem notices 11 This requires that at least one party to the conversation is aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what is disclosed to any other party. This equipment shall not be set to make automatic calls to the Telecom 111' Emergency Service. Macrovision Corporation notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only, unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 12 Chapter 1 Regulatory notices 2 Safety notices Your product documentation might require one or more of these safety notices. Important safety information These notices could apply to many products. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the web at http://www.hp.com/ergo and on the Documentation CD that is included with the product. The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving it. Install the computer near an AC outlet. The AC power cord is your computers main AC disconnecting device and must be easily accessible at all times. If the power cord provided with your computer has a grounded plug, always use the power cord with a properly grounded AC outlet to avoid the risk of electric shock. To reduce the possibility of an electric shock from the telephone network, plug your computer into the AC outlet before connecting it to the telephone line. Also, disconnect the telephone line before unplugging your computer from the AC power outlet. Always disconnect the modem cord from the telephone system before installing or removing your computer cover. Do not operate the computer with the cover removed. For your safety, always unplug the computer from its power source and from any telecommunications systems (such as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem of this product. As a safety precaution, if the system power load exceeds the specific configurations capacities, the system may temporarily disable some USB ports. WARNING! To reduce the risk of fire, electric shock, and injury to persons when using this device, always follow basic safety precautions, including the following:
Do not use this product near waterfor example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during an electrical storm. There is a remote risk of electric shock from lightning. Do not use this product to report a gas leak while in the vicinity of the leak. Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal component. If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line cord. Do not plug a modem or telephone cable into the RJ-45 (network) jack. SAVE THESE INSTRUCTIONS. Important safety information 13 IMPORTANT:
If your computer is provided with a voltage select switch for use in a 115 or 230 V power system, the voltage select switch has been pre-set to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your computer and void any implied warranty. This product has not been evaluated for connection to an IT power system (an AC distribution system with no direct connection to earth, according to applicable safety standards). Heat-related safety warning notice Use this notice if injury from excessive heat is a possibility. WARNING! To reduce the possibility of heat-related injuries or of overheating the mobile computer, do not place the mobile computer directly on your lap or obstruct the computer air vents. Use the mobile computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The mobile computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards. Potential safety conditions notice Use this notice to warn users about the possibility that a failure was not safe and controlled. If you notice any of the following conditions (or if you have other safety concerns), do not use the computer:
crackling, hissing, or popping sound, or a strong odor or smoke coming from the computer. It is normal for these conditions to appear when an internal electronic component fails in a safe and controlled manner. However, these conditions may also indicate a potential safety issue. Do not assume it is a safe failure. Turn off the computer, disconnect it from its power source, and contact technical support for assistance. Installation conditions See installation instructions before connecting this equipment to the input supply. WARNING! Energized and moving parts may be inside the computer. Disconnect power to the equipment before removing the enclosure. Replace and secure the enclosure before re-energizing the equipment. Use this notice when the sound pressure level might be lower than recommended or expected. Sound pressure level (LpA) is far below 70dB(A) (operator position, normal operation, according to ISO 7779). To display product noise emission data, go to IT ECO Declarations at http://www.hp.com/go/ted, and then select a product category from the drop-down menu. One or more of these safety notices might apply to your product's battery. WARNING! The product may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly. WARNING! Do not attempt to recharge the battery. WARNING! Do not expose to temperatures higher than 60 C (140 F). Acoustics notice Battery notices 14 Chapter 2 Safety notices WARNING! To reduce potential safety issues, only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased as an accessory from HP should be used with the computer. Fast charging may not be available for non-compatible or non-HP batteries. WARNING! To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. WARNING! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. WARNING! Replace only with the HP spare designated for this product. WARNING! Do not ingest battery, a Chemical Burn Hazard. WARNING! This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. WARNING! Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away WARNING!
from children. WARNING!
immediate medical attention. If you think batteries might have been swallowed or placed inside any part of the body, seek WARNING!
explosion or the leakage of flammable liquid or gas. Leaving a battery in an extremely high temperature surrounding environment can result in an WARNING! A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas. Table 2-1 Battery disposal icon and description Icon Description Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP partner, or their agents. Fan notices Use one or more of these notices to warn users about the dangers of injuries from spinning fan blades. WARNING!
Keep body parts away from moving parts. WARNING! Keep body parts away from fan blades. WARNING! Keep body parts out of the motion path. Headset and earphone volume level notice This notice warns about the danger of high volume settings for headsets and earphones. Fan notices 15 WARNING!
To prevent possible hearing damage, do not listen at high volume levels for long periods. Adjustment of the volume control as well as the equalizer to other settings than the center position may increase the ear-/headphones output voltage and therefore the sound pressure level. The use of factors influencing the ear-/headphones output other than those specified by the manufacturer (e.g. operating system, equalizer software, firmware, driver) may increase the ear-/headphones output voltage and therefore the sound pressure level. Laser safety For products equipped with optical drives or fiber optic transceivers. This product may be provided with an optical storage device (i.e., CD or DVD drive) and/or fiber optic transceiver. These contain lasers and are classified as Class 1 Laser Products in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Each laser product complies with US FDA Regulations of 21 CFR 1040.10 and 1040.11 or complies with those regulations except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007 or Laser Notice No. 56, dated May 8, 2019. WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser products installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
Do not try to open the module enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. Power supply and power cord set requirements Different countries have different requirements for power supplies and power cords. Power supply class I grounding requirements For protection from fault currents, the equipment shall be connected to a grounding terminal. Plug the system power cord into an AC outlet that provides a ground connection. Substitute cords may not provide adequate fault protection. Only use the power cord supplied with this product or an HP Inc. authorized replacement. Brazil notice Denmark Finland Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia eltrica que possua aterramento (trs pinos), conforme a norma nbr abnt 5410,visando a segurana dos usurios contra choques eltricos. Apparatets stikprop skal tilsluttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Laite on liitettv suojakoskettimilla varustettuun pistorasiaan. 16 Chapter 2 Safety notices Norway Sweden Apparatet m tilkoples jordet stikkontakt. Apparaten skall anslutas till jordat uttag. Power supply requirements The power supplies on some products have external power switches. The voltage select switch feature on the product permits it to operate from any line voltage between 100-127 or 200-240 volts AC. Power supplies on those products that do not have external power switches are equipped with internal circuits that sense the incoming voltage and automatically switch to the proper voltage. WARNING! To reduce potential safety issues, only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or an AC adapter purchased as an accessory from HP should be used with the computer. China For use in Norway CCC Some products are designed for an IT power system with phase-to-phase voltage 230 V. Power cord set requirements One or more of these notices might apply to your product's power cord. WARNING! To reduce the risk of electric shock or damage to the equipment:
Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet. If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-
pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature. The power cord set received with the product meets the requirements for use in the country where the equipment was originally purchased. Use only the power cord provided with the unit or an authorized replacement power cord from HP Inc. or an approved HP Inc. source. Replacement part numbers may be found at http://www.hp.com/support. Power cord sets for use in other countries must meet the requirements of the country where you use the product. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider. WARNING! Do not use power cords from other products. Mismatched power cords may result in a shock and fire hazard. The requirement listed below is applicable to all countries:
The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed. Power supply and power cord set requirements 17 The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately. Damaged cords may result in user exposure to hazards. Power cord notice If you were not provided with a power cord for the computer or for an external power accessory intended for use with the computer, you should purchase a power cord that is approved for use in your country or region. The power cord must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.75 mm/
18AWG, and the length of the cord must be between 1.0 m (3.2 ft) and 2 m (6.56 ft). If you have questions about the type of power cord to use, contact your authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. DC plug of external HP power supply The diagram illustrates the DC plug of external HP power supply. Japan power cord notice Japan power cord requirements For use in Japan, use only the power cord received with this product. CAUTION: Do not use the power cord received with this product on any other products. Pinch hazard Use this notice to warn about the possibility of pinching injuries. WARNING! Observe pinch hazard areas. Keep fingers away from closing parts. TV antenna connectors protection Several safety notices might apply to TV antenna connectors. External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built-up static charges. 18 Chapter 2 Safety notices Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-
discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for the grounding electrode. Lightning protection For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges. Table 2-2 Antenna Grounding Reference Grounding Component 1 2 3 4 5 6 7 Electric Service Equipment Power Service Grounding Electrode System (NEC Art 250, Part III) Ground Clamps Grounding Conductors (NEC Section 810.21) Antenna Discharge Unit (NEC Section 810.20) Ground Clamp Antenna Lead-in Wire Note to CATV system installer This reminder is provided to call the CATV systems installers attention to section 820.93 of the National Electric Code, which provides guidelines for proper grounding and in particular, specify that the Coaxial cable shield shall be connected to grounding system of the building, as close to the point of cable entry as practical. Travel notice Use this notice to warn about the possibility of serious injury from voltage converter kits. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Travel notice 19 China safety notices China altitude notice 2000m 2000m China tropical warning notice Norway and Sweden cable grounding notice for products with a TV tuner Norway and Sweden require a galvanic isolator for grounding. 20 Chapter 2 Safety notices CAUTION: To reduce potential safety issues, use a galvanic isolator when connecting to a cable distribution system. Taiwan eyesight notice This eyesight notice applies to products in Taiwan.
(1) 30 10
(2) 2 2 1 Taiwan eyesight notice 21 3 Environmental notices This chapter provides country- and region-specific environmental notices and compliance information. Some of these notices may not apply to your product. Electronic hardware, packaging and battery recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges packaging, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. For information about recycling the product in Japan, refer to http://www.hp.com/jp/hardwarerecycle/. Disposal of waste equipment by users Use this notice to explain the icon associated with waste disposal. Table 3-1 Disposal of waste equipment icon and its description Icon Description This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service or go to http://www.hp.com/recycle. Brazil alkaline battery disposal No descarte o produto eletrnico em lixo comum Este produto eletroeletrnico e seus componentes no daven ser descartados no lixo comum, pois embora estejam em conformidade com padres mundiais de restrio a substncias nocivas, podem conter, ainda que em quantidades mnimas, substncias impactantes ao meio ambiente. Ao final da vida til deste produto, o usurio dever entreg-lo HP. A no observncia dessa orientao sujeitar o infrator s sanes previstas em lei. Aps o uso, as pilhas e/ou baterias dos produtos HP devero ser entregues ao estabelecimento comercial ou rede de assistncia tcnica autorizada pela HP. Para maiores informaes , inclusive sobre os pontos de recebimento, acesse: http://www.hp.com.br/reciclar Brazil hardware recycling information No descarte o produto eletrnico em lixo comum 22 Chapter 3 Environmental notices Este produto eletroeletrnico e seus componentes no daven ser descartados no lixo comum, pois embora estejam em conformidade com padres mundiais de restrio a substncias nocivas, podem conter, ainda que em quantidades mnimas, substncias impactantes ao meio ambiente. Ao final da vida til deste produto, o usurio dever entreg-lo HP. A no observncia dessa orientao sujeitar o infrator s sanes previstas em lei. Aps o uso, as pilhas e/ou baterias dos produtos HP devero ser entregues ao estabelecimento comercial ou rede de assistncia tcnica autorizada pela HP. Para maiores informaes , inclusive sobre os pontos de recebimento, acesse: http://www.hp.com.br/reciclar Taiwan battery recycling information This notice provides the regulations for battery manufacture and recycling in Taiwan. Table 3-2 Taiwan battery recycling icon and its description Icon Description The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 of the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions. Contact a qualified Taiwanese recycler for proper battery disposal. Turkey WEEE regulation Trkiye Cumhuriyeti: AEEE Ynetmeliine Uygundur ENERGY STAR Certification (select products only) ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, HP Inc. has followed the U.S. EPAs enhanced product certification process to ensure that products marked with the ENERGY STAR logo are ENERGY STAR certified per the applicable ENERGY STAR guidelines. The following logo appears on all ENERGY STAR-certified computers:
A key ENERGY STAR requirement for computer products is power management features that significantly reduce energy consumption when the product is not in use. Power management allows a computer to automatically enter a low power sleep mode, or other low power mode, after a defined period of inactivity. The power management features have been preset as follows when the computer is operating on AC power:
Taiwan battery recycling information 23 Table 3-3 Preset power management features when the computer is operating on AC power Computer type Time to activate display sleep mode Time to activate computer sleep mode (minutes) Resuming from sleep mode Notebooks, Mobile Workstations Less than or equal to 15 minutes (varies by model) Less than or equal to 30 minutes (varies by model) Tablets/Slates Less than or equal to 1 minute Not applicable Not applicable Desktops, Integrated Desktops, Workstations Less than or equal to 15 minutes (varies by model) Less than or equal to 30 minutes (varies by model) Thin clients Less than or equal to 15 minutes (varies by model) Less than or equal to 30 minutes when sleep mode is supported by the operating system (varies by model) Product will exit sleep mode when the power/sleep button is pressed. If Wake-on-Lan (WOL) is enabled, the system can resume from sleep in response to a network signal. Product will exit sleep mode when user interacts with any input device, including the mouse or keyboard. If Wake-on-Lan (WOL) is enabled, the system can resume from sleep in response to a network signal. When sleep mode is supported by operating system product will exit sleep mode when user interacts with any input device, including the mouse or keyboard. If Wake-on-Lan (WOL) is enabled, the system can resume from sleep in response to a network signal. For computers that support an always-on, always-connected use profile where internet access is available
(such as tablets and slates), alternative low power modes - such as Short or Long Idle modes (as defined in the ENERGY STAR Computer Program Requirements) are provided that consume very little power (</= 10 Watts) and when applicable, maximize product battery life. These alternative low power modes are dynamic, with the display sleep mode activated within 1 minute of user inactivity. The computer exits Sleep when the power/Sleep button is pressed. When the Wake On LAN (WOL) feature is enabled, the computer can also exit Sleep in response to a network signal. Additional information on the potential energy and financial savings of the power management feature can be found on the EPA ENERGY STAR Power Management website at http://www.energystar.gov/
powermanagement. Additional information on the ENERGY STAR program and its environmental benefits are available on the EPA ENERGY STAR website at http://www.energystar.gov. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. 24 Chapter 3 Environmental notices Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No. 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. Perchlorate materialspecial handling may apply The computers real-time clock battery may contain perchlorate and may require special handling when recycled or disposed of in California. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. China environmental notices China PC energy label China requires this notice of energy efficiency. In accordance with The Regulation of the Implementation on China Energy Label for Microcomputers, this microcomputer has an Energy Efficiency Label. The energy efficiency grade, TEC (Typical Energy Consumption), and product category presented on the label are determined and calculated according to the standard GB28380-2012. Chemical substances 25 1. Energy Efficiency Grades The grade is determined by the standard with the calculation of base consumption level with the sum of all the allowances for additional components such as main memory and graphics card. For products of any grade, the TEC should not exceed the value specified in the following table:
Table 3-4 Typical Energy Consumption (TEC) values Product Type TEC (kilowatt hour) Desktop microcomputer, AIO Category A 98.0+Efa 148.0+Efa 198.0+Efa Grade 1 Grade 2 Grade 3 Category B 125.0+Efa 175.0+Efa 225.0+Efa Category C 159.0+Efa 209.0+Efa 259.0+Efa Category D 184.0+Efa 234.0+Efa 284.0+Efa Portable Computer Category A 20.0+Efa 35.0+Efa 45.0+Efa Category B 26.0+Efa 45.0+Efa 65.0+Efa Category C 54.5+Efa 75.0+Efa 123.5+Efa NOTE: Efa is the sum of power factor of product additional functions. 2. Typical Energy Consumption The energy consumption figure presented on the label is the data measured with the representative configuration that covers all the configurations in the registration unit which is selected according to The Regulation of the Implementation on China Energy Label for Microcomputers". Thus, actual energy consumption of this specific microcomputer may not be the same as the TEC data presented in the label. 3. Product Category The product category is determined by the standard according to the microcomputers configuration. The categorization of products complies with the regulations in the following table:
Table 3-5 Product category and configuration description Product Type Configuration Description Category A Category B Category C Category D Desktop microcomputer, AIO Portable Computer The desktop microcomputer and AIO whose configuration is out of the scope of Category B, C, and D The portable computer whose configuration is out of the scope of Category B and C CPU physical core number of 2, and system memory of not less than 2 GB A Discrete GPU CPU physical core number of over 2, with at least one of the following features:
System memory of not less than 2 GB The product that has a CPU physical core number of not less than 2, system memory of not less than 2GB, A Discrete GPU with Frame Buffer Width not less than 128-bit. A Discrete GPU CPU physical core number of not less than 4, with at least one of the following features:
System memory of not less than 4 GB A Discrete GPU with Frame Buffer Width not less than 128-bit 26 Chapter 3 Environmental notices For more details on the specification, please refer to the standard GB28380-2012. China PC energy label 27 28 Chapter 3 Environmental notices China RoHS China uses the following notices for RoHS. Table 3-6
(Pb)
(Hg)
(Cd)
(PBB)
(PBDE)
(Cr(VI))
I/O PCA
(LCD) CD/DVD/
X X X X X X X X X X X X X X X X X X X X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O China RoHS 29 Table 3-6 (continued)
(Pb)
(Hg)
(Cd)
(PBB)
(PBDE)
(Cr(VI))
/Java USB USB SJ/T 11364 O GB/T 26572 X GB/T 26572
"X" RoHS
"X" RoHS X X X X X X X X X X X X X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O Table 3-7
(Pb)
(Hg)
(Cd)
(PBB)
(PBDE)
(Cr(VI))
30 Chapter 3 Environmental notices Table 3-7 (continued)
(Pb)
(Hg)
(Cd)
(PBB)
(PBDE)
(Cr(VI)) I/O PCA
(LCD) CD/DVD/
/Java USB USB 3D /
X X X X X X X O X X X X X X X X X X X X X X X X X X X X X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O SJ/T 11364 O GB/T 26572 X GB/T 26572 China RoHS 31 Table 3-7 (continued)
(Pb)
(Hg)
(Cd)
(PBB)
(PBDE)
"X" RoHS
"X" RoHS
(Cr(VI))
(RoHS) Declaration of the Presence Condition of the Restricted Substances Marking Table 3-8 Declaration of the Presence Condition of the Restricted Substances Marking Restricted substances and its chemical symbols Unit Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent chromium (Cr+6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers
(PBDE) Cables
Chassis/Other
I/O PCAs
(LCD) Liquid crystal display (LCD) panel Memory Motherboard, processor, heat sinks Power pack Power supply Storage Devices 32 Chapter 3 Environmental notices Table 3-8 Declaration of the Presence Condition of the Restricted Substances Marking
(continued) Restricted substances and its chemical symbols Wireless Devices 1 0.1 % 0.01 %
Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 2 Note 2: "" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 3 Note 3: The "" indicates that the restricted substance corresponds to the exemption. http://www.hp.com/support To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.
(RoHS) Declaration of the Presence Condition of the Restricted Substances Marking Table 3-9 Declaration of the Presence Condition of the Restricted Substances Marking Restricted substances and its chemical symbols Lead
(Pb) Mercury
(Hg) Cadmium
(Cd) Hexavalent chromium (Cr
+6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers
(PBDE) Unit Cables
/ Chassis/Other
I/O PCAs
(LCD) Liquid crystal display
(LCD) panel (for AIO only) Memory
(RoHS) 33 Table 3-9 Declaration of the Presence Condition of the Restricted Substances Marking
(continued) Restricted substances and its chemical symbols Lead
(Pb) Mercury
(Hg) Cadmium
(Cd) Hexavalent chromium (Cr
+6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers
(PBDE) Unit Motherboard, processor, heat sinks Power supply Storage Devices 1 0.1 % 0.01 %
Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 2 Note 2: "" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 3 Note 3: The "" indicates that the restricted substance corresponds to the exemption. http://www.hp.com/support To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. India restriction of hazardous substances (RoHS) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016."
It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. Information for European Union Commission Regulation 1275/2008 The European Union requires this notice about power consumption. To locate product power consumption data, including when the product is in networked standby with all wired network ports connected and wireless devices connected, refer to section P14 Additional information of the product IT ECO Declaration at http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/
itecodesktop-pc.html. Where applicable, activate and deactivate a wireless network using the instructions included in the product user guide or the operating system. Information is also available at http://www.hp.com/support. 34 Chapter 3 Environmental notices IT ECO declarations Use these links to provide locations for IT ECO declarations. http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/iteconotebook-o.html http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html?
jumpid=reg_R1002_USEN Notebook or tablet PCs Desktop PCs and Thin Clients Workstations http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecoworkstatio.html Japan restriction of hazardous substances (RoHS) 2008 JISC0950 2006 7 1 http://www.hp.com/go/jisc0950/
A Japanese regulatory requirement, defined by specification JIS C 0950, 2008, mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit http://www.hp.com/go/jisc0950. Ley para el Aprovechamiento Sustentable de la Energa de Mxico Ley para el Aprovechamiento Sustentable de la Energa de Mxico Se ha etiquetado este producto en conformidad con la Ley para el Aprovechamiento Sustentable de la Energa de Mxico, que requiere la divulgacin del consumo de energa del modo de uso normal (modo inactivo) y del modo de espera. Su producto es una de las muchas configuraciones de esta familia de modelos; el consumo de energa del modo inactivo de su configuracin especfica puede diferir de la informacin de la etiqueta. El consumo real de energa de su producto puede ser mayor o menor que el valor informado en la etiqueta de energa de producto para Mxico a causa de factores como la configuracin (componentes y mdulos seleccionados) y el uso (tareas que se estn efectuando, software instalado y en ejecucin, etc.). NOTE: Esta ley no es aplicable a las estaciones de trabajo. TCO Certified This section applies only to products bearing the TCO Certified logo. IT ECO declarations 35 TCO Certified Edge This section applies only to products bearing the TCO Certified Edge logo. 36 Chapter 3 Environmental notices TCO Certified Edge 37 Index Symbols/Numerics 32, 33 32, 33 A airline travel notice 8 altitude notice 20 Aviso para o Brasil 3 avisos Brasil 3 B battery 14 battery notice 8, 22 battery recycling 22 Belarus regulatory notice 2 Brazil notice 3, 16 C cable grounding notice 20 Canada modem statement 10 Canada notices 3 China environmental notices 25 China PC energy label 25 D disposal notices battery 22 battery, user replacement 8 equipment 22 factory sealed battery 8 E electronic hardware and battery recycling 22 ENERGY STAR certification 23 environmental notices 22 equipment disposal notice 22 ergonomics notice 5 European Union Commission Regulation 1275/2008 34 38 Index F fan notice 15 Federal Communications Commission notebook computers cables 2 notebook computers modifications 2 notebook computers notice 1 G GS Notice 5 H headset and earphone volume level notice 15 I India restriction of hazardous substances notice 34 J Japan modem statement 10 Japan notice 6 Japan power cord notice 18 Japan restriction of hazardous substances notice 35 L labels, regulatory 1 laser safety notice 9, 16 M Macrovision Corporation notice 12 maximum power levels 4 Mexico wireless notice 6 modem notices 9 modem statements Canada 10 Japan 10 New Zealand 11 U.S. 9 modifications, notebook computers Federal Communications Commission 2 N New Zealand modem statement 11 notices airline travel 8 battery 8, 14, 22 Belarus regulatory 2 Brazil 3, 16 Canada 3 environmental 22 equipment disposal 22 ergonomics 5 fan 15 headset and earphone volume level 15 India restriction of hazardous substances 34 Japan 6 Japan power cord 18 Japan restriction of hazardous substances 35 laser safety 9, 16 Macrovision Corporation 12 Mexico 6 modem 9 perchlorate material 25 power cords 18 Singapore 7 South Korea 7 Taiwan 7 Thailand wireless notice 7 travel 19 notices, notebook computers Federal Communications Commission 1 P power cord notice 18 R radio frequency bands 4 recycling, electronic hardware and battery 22 S Singapore wireless notice 7 South Korea notice 7 T Taiwan notice 7 TCO Certified Certification 35 TCO Certified Edge Certification 36 Thailand wireless notice 7 travel notice 19 tropical warning notice 20 TV tuner, cable grounding notice 20 U U.S. modem statement 9 V voice support 11 volume level notice, headset and earphone 15 W wireless LAN devices 2 Index 39
1 | Label Info | ID Label/Location Info | 904.03 KiB | July 01 2021 / July 02 2021 |
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1 | Confidentiality Letter | Cover Letter(s) | 128.17 KiB | July 01 2021 / July 02 2021 |
Federal Communications Commission Authorization and Evaluation Division Confidentiality Request regarding application for certification of FCC ID: HFSQTA-N1CP Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby request confidential treatment of information accompanying this application as outlined below:
Materials for Lone Term Confidentiality (LTC) Block Diagram Schematics Operational Description Parts List Tune Up Info The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. The applicant understands that pursuant to Section 0.457 of the Rules, disclosure of this application and all accompanying documentation will not be made before the date of the Grant for this application. Pursuant to DA04-1705 June 15, 2004 of the Commissions public notice, we also request temporary confidential treatment of information accompanying this application as outlined below:
Materials for Short Term Confidentiality (STC) Manual External Photos Internal Photos Test Setup Photos Planned Release Date STC: 180 days Sincerely,
(signature)
(printed name) Joyce Kuo / Coordinator
1 | Cover letter - Wireless Charger | Cover Letter(s) | 220.13 KiB | July 01 2021 / July 02 2021 |
Cover Letter-Wireless Charger Approval Date: June 18, 2021 TO: Federal Communication Commission Equipment Authorization Branch 7435 Oakland Mills Road Columbia, MID 21046 Regarding FCC ID: HFSQTA-N1CP To who it may concern:
The device with Wireless Power Transfer function is designed with features and specifications below, which meet requirements in KDB 680106 D01 section 5.2. KDB 680106 D01 Section 5.2 Requirements: Product Technical Result:
a) Power transfer frequency is less that 1 MHz 110-205 kHz Specification The output power is less than 15W. Only one single primary coils. Complied Complied Complied b) Output power from each primary coil is less than or equal to 15 Watts c) The transfer system includes only single primary and secondary coils. This includes charging systems that may have multiple primary coils and clients that are able to detect and allow coupling only between individual pairs of coils d) Client device is placed in in contact with the transmitter e) Mobile exposure conditions only (portable exposure conditions are not covered by this exclusion). f) The ggregate leakage fields at 15 cm surrounding the device and 20 cm above the top surface from all simultaneous transmitting coils are demonstrated to be less than 50% of MPE limit. Signature:
Title / Name (Printed): Coordinator/Joyce Kuo The client device is placed directly in contact with the transmitter Mobile exposure conditions only. Complied Please refer to the RF exposure report. Complied
1 | Power of Attorney Letter | Cover Letter(s) | 54.72 KiB | July 01 2021 / July 02 2021 |
Federal Communications Commission Authorization and Evaluation Division 1435 Oakland Mills Road Columbia, MD 21046 Date: June 18, 2021 SUBJECT: FCC Application for (HFSQTA-N1CP) To Whom It May Concern:
We, the undersigned, hereby authorize Jim Chang at SGS Taiwan Ltd. on our behalf, to apply to the Federal Communications Commission on our equipment. Any and all acts carried out by SGS Taiwan Ltd. on our behalf shall have the same effect as acts of our own. This is to advise that we are in full compliance with the Anti- Drug Abuse Act. We, the applicant, are not subject to a denial of federal benefits pursuant to Section 5301 of the Anti-Drug Act of 1988, 21 USC853a, and no party to the application is subject to a denial of federal benefits pursuant to that section. Regards,
(Signature) Joyce Kuo /Coordinator
(Must be signed by the person that is listed on the FCC Website) C:\Users\A2060774\Desktop\Contino 24, 27 FCC_IC \24AMD-FCC,IC \24AMD-FCC,IC \FCC\2. []
POA_Letter_140225.docx
1 | Tsup P15C WPC | Test Setup Photos | 699.40 KiB | July 01 2021 / December 29 2021 | delayed release |
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2021-07-02 | 0.11 ~ 0.205 | DCD - Part 15 Low Power Transmitter Below 1705 kHz | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2021-07-02
|
||||
1 | Applicant's complete, legal business name |
Quanta Computer Inc
|
||||
1 | FCC Registration Number (FRN) |
0006267215
|
||||
1 | Physical Address |
No. 188, Wenhua 2nd Road, Guishan District
|
||||
1 |
Taoyuan City, N/A
|
|||||
1 |
Taiwan
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
HFS
|
||||
1 | Equipment Product Code |
QTA-N1CP
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
J**** K******
|
||||
1 | Telephone Number |
+886-******** Extension:
|
||||
1 | Fax Number |
+886-********
|
||||
1 |
j******@quantatw.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 12/29/2021 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DCD - Part 15 Low Power Transmitter Below 1705 kHz | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | All-in-One PC | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | Yes | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
SGS Taiwan Ltd. Central RF Lab
|
||||
1 | Name |
R****** W******
|
||||
1 | Telephone Number |
+886-******** Extension:
|
||||
1 |
r******@sgs.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 0.11000000 | 0.20500000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC