FCC ID: 2AMIG-85022 850BK/850S Mid-step Cruiser, 851W/851R/851G/851BL Step Thru Cruiser

F LY E R T M C R U I S E R O W N E R S M A N U A L Welcome to the Flyer Fleet Congratulations on your new Flyer Cruiser!

The Flyer line delivers a high-performance experience for riders of all ages, ranging from micromobility solutions for families to premium wheels for kids. As an extension of the Radio Flyer brand, Flyer products are created with the same beautiful design and quality that has inspired our work for over a century. We hope your new Flyer Cruiser offers a fun, sustainable, and convenient way to get out and explore your world. We cant wait to see where your new ride takes you. Cheers, The Radio Flyer Team Time Flies. Enjoy the Ride. A B O U T T H I S M A N U A L This owners manual contains details of your Flyer eBike including instructions for assembly, operating, and maintenance. To ensure safe use and prevent injury, please carefully read all information in this manual before use. Take time to familiarize yourself with your Flyer eBike before use. While this owners manual is meant to introduce you to your Flyer eBike, it is impossible to guide owners on every possible scenario when using a bicycle. There are inherent risks using any bicycle and it is the owners sole responsibility to ensure safe riding. Always take responsibility for your own safety. Please keep this manual for future reference. If you have any questions about your eBike, contact the Radio Flyer Customer Service Team. Our award-winning service team is committed to providing you with world class support, right from Chicago. Phone: 1-800-621-7613 Email: customerservice@radioflyer.com Customer Service Hours: 8am 5pm CST, Monday through Friday Flyer Service Website: flyer.radioflyer.com/customer-service TA B L E O F C O N T E N T S Important Safety Instructions Getting Started Assembly Instructions Accessories Adjusting Bike Fit Operating Instructions Handlebar Display Flyer Smartphone App Flight SpeedTM Battery Motor Control Riding & Safe Operating Guidelines Ride Safety Checklist Maintenance Moving and Storage Troubleshooting Warranty 7 8 8 16 17 20 20 22 23 27 28 28 30 31 32 34 4 5 Important Safety Instructions S A F E T Y W A R N I N G S WARNING! When using this product, basic precautions should always be followed including the following:

Read all safety warnings and instructions before using the product. Failure to follow warnings and instructions may result in serious injury or death. To reduce the risk of injury, close supervision is necessary when the product is near children. Do not put fingers or hands near spokes or moving parts. Riders must be 16 years of age or odler to operate the Flyer eBike. Always ensure riders have the physical coordination and skill to navigate the bicycle safely while managing road conditions, traffic and adhering to all laws for bicycle use. Please check local laws to confirm legal requirements for using your eBike. The Flyer eBike is meant for paved roads and sidewalks, not off-road conditions. Do not use the Flyer eBike at ambient temperatures less than 14F (-10C) or above 104F (40C) SAVE THESE INSTRUCTIONS 7 Getting Started Step 2: Install kickstand A S S E M B LY I N S T R U C T I O N S Set aside. A. Remove the kickstand bolt and washers using the provided 8mm allen wrench. The following steps provide a general overview of the assembly process for your eBike. It is recommended to consult a professional bicycle mechanic for assistance with your eBikes assembly, maintenance, and repair. Visit flyer.radioflyer.com or contact customerservice@

radioflyer.com for additional assistance assembling, using, repairing or maintaining your eBike. WARNING! Incorrect assembly, maintenance, or use of your Flyer eBike can cause component failure, loss of control, serious injury, or death. Please note, the assembly and first fit of your Flyer eBike require special tools and mechanical skills. It is highly recommended that the assembly and adjustment are completed by a reputable bicycle mechanic when possible. The following items are required for assembly:

3mm allen wrench (included) 18mm open-ended wrench (included) 4mm allen wrench (included) Scissors or flat-sided cutters 5mm allen wrench (included) Tire pump 6mm allen wrench (included) Pedal grease (recommended) 8mm allen wrench (included) Torque wrench (recommended) 15mm open-ended wrench (included) Step 1: Unpack your bike Note: Due to the size and weight of the bike, it is recommended that two adults remove and lift the bike from the carton. Remove the bike from the outer carton and set it on a flat, clean surface. Place the bike upright, resting on the rear wheel and front fork. Remove all protective packaging material and carefully cut all zip-ties to avoid damaging the paint. Verify that you have all of the components listed below. Contact Radio Flyer Customer Service if any components are missing. Front Wheel Front Fender Pedals Headlight Headset Cover 8 Handlebar Stem Rubber Plugs FLYER Front Logo Plate Charger Tool Kit Keys B. Align the kickstand with the mounting plate located near the rear fender. Ensure the kickstand is oriented in the correct direction, as shown in image B below. C. Install the kickstand bolt and washers through the mounting plate and into the top of the kickstand bracket. Tighten bolt by hand. D. Fully tighten the kickstand bolt to 25 Nm using the provided 8mm allen wrench. Note: After completing Step 2, deploy the kickstand and rest the bike on the kickstand and rear wheel for the remaining assembly steps. A C B D 9 Step 3: Install handlebar stem Step 4: Install the front logo plate Your Flyer eBikes handlebar stem is designed to be adjusted for optimal comfort. A. Remove the screws and washers using the 3mm allen wrench and set aside. A. Remove the protective cover from the handlebar stem and discard. B. Align the wire harness, rear brake cable, and shifter cable between the threaded B. Install the headset cover on top of the headset bearings. C. Insert the handlebar stem into headtube a minimum of 45mm. Ensure that the minimum insertion markings are not visible before proceeding. D. Align handlebar with the front fork. Check the handlebar orientation matches the image below and that the cables are not twisted. posts on the headtube. Route the front brake cable to the side of the threaded posts as shown in image B. C. Align the logo plate with the threaded holes and reinstall the washer, lock washer, and screw using the provided 3mm allen wrench. E. Tighten the stem bolt to 20 Nm using the provided 6mm allen key. A B C F. Install the rubber caps over the stem bolt and stem clamp screws. A D B E C F Note: Following installation of the front logo plate, check that the cables and wires can move freely by turning the handlebars fully to either side. If any resistance occurs, the wires and cables should be repositioned by sliding them up or down along the headtube. Note: Complete assembly of the bike per the steps below. The stem and handlebar angle can be adjusted as needed based on rider preference. Always re-tighten bolts to the specified torque values prior to riding. 10 11 Step 5: Install the front wheel Step 6: Install the front fender The bike is shipped with a steel spacer installed in the fork dropouts to prevent damage A. Remove the screw and washers at the top of the fork using the provided 3mm allen during shipment. Prior to installing the front wheel, this spacer must be removed by first wrench. Set aside. disassembling with the 18mm wrench and can be discarded. B. Using the provided 3mm allen wrench, remove the screws on either side of the fork. A. Remove the nuts and washers from the front axle and set aside. Set aside. B. Align the wheel to the fork so that the fork dropouts rest on the axle. Ensure the fork is fully seated on the axle, the wheel is centered on the fork, and the brake rotor is centered C. Position the fender inside the fork, lining up the bracket to the threaded hole in the top of the fork. Reinstall the screw and washers using the 3mm allen wrench. in the caliper assembly. C. Reinstall the washers and thread the nuts onto the axle by hand. Ensure the tab of the hook washer is fully inserted into the hole on the fork before tightening axle nuts. D. Fully tighten the nuts using the provided 15mm open-ended wrench. Confirm the nuts are tightened to 25 Nm using a torque wrench. A C B D D. Align the fender frame with the threaded holes in the fork. Re-install the screws and washers using the provided 3mm allen wrench. A C B D WARNING! An improperly secured front wheel or handlebar stem can cause serious injury or death. Always check that the front wheel and handlebar stem are secured to the bike before each ride. 12 13 Step 7: Install headlight Step 8: Install pedals A. Fully install the connector to the rear of the headlight housing ensuring the terminals are A. Identify the right and left pedals before assembling. The right pedal will have a properly aligned smooth axle while the left pedal will have notches on the axle. B. Using the provided 3mm allen wrench, remove the screw and washers from the front of B. Install washers onto each pedal before installing. the fork. Set aside. C. Align the headlight bracket with the fork and reinstall the screw with washers using the 3mm allen wrench. C. Install the right pedal to the crank arm by turning the axle clockwise by hand. D. Install the left pedal to the crank arm by turning the axle counter-clockwise by hand. D. Adjust the angle of the headlight beam to illuminate the road ahead, while ensuring the E. Use the provided 15mm wrench to torque both pedals to 35 Nm. light will not blind or obscure the vision of oncoming traffic or pedestrians. Note: It is not recommended to ride at night. If riding at night cannot be avoided, ensure the headlight is always on and functioning correctly while you are riding. A C B D Note: We recommend applying pedal grease to the threads prior to installation. A B E C D 14 15 Step 9: Check fastener torque values A D J U S T I N G S E AT H E I G H T The seat height should be set based on your personal preference. The initial seat position can be set by first placing the ball of your foot on the pedal with the crank arm in its lowest position. In this position, your leg should be almost fully extended with a slight bend in your knee. The proper seat position is important to avoid strain and potential injury during riding. Consult a trusted, reputable bike mechanic or contact Flyer customer service for any questions related to the seat position and fit of your bike. WARNING! The seat post must be inserted to the minimum insertion mark. Do not raise the seat post beyond the minimum insertion marking on the seat post tube. If the seat post is not inserted properly, the seat may be loose which can lead to serious injury or death. A. Open the quick release lever located under the saddle. Rotate the lever fully open to allow the seat post to slide easily. B. Move the seat up and down by sliding the seat post in or out of the seat tube. Set the saddle to the desired height based on rider preference. Ensure that the seat post does not extend beyond the minimum seat post insertion markings on the seat post. C. Close the quick release lever fully against the seat post tube. This should take some force to ensure the seat post will stay firmly in place while riding. A B C Area of Bike Hardware Torque (Nm) Handlebar Stem Clamp Bolts Stem Expansion Bolt Brake Lever Clamp Bolts Seat Post Saddle Mounting Bolts Kickstand Kickstand Bolt Front/Rear Brakes Disc Brake Rotor to Hub Caliper Adapter to Frame Caliper to Adapter Front Fork Fender Connection Screw Headlight Screw Front Axle Nut Rear Dropout Rear Axle Nuts Bottom Bracket Derailleur Hanger Screw Crank Arm Bolt Pedal into Crank Arm Chain Ring Bolts Step 10: Inflate tires to 35-55 psi 18 20 7.5 10 25 8 13 13 7.5 7.5 25 35 35 45 35 45 WARNING! It is important to maintain proper air pressure in the tires while riding. Do not overinflate or underinflate the tires. Overinflated tires may burst. Inflate your tires using an air source with a pressure gauge to avoid overinflation. Underinflated tires may impair the control of the eBike and cause a safety hazard. A C C E S S O R I E S Radio Flyer carries a full line of custom accessories to enhance the usability of your eBike. Please refer to the instruction sheets provided with each accessory to ensure proper assembly. Visit flyer.radioflyer.com or contact customerservice@radioflyer.com for additional assistance assembling, using, or repairing your accessories. WARNING! Incorrect installation of accessories can cause damage to the bike frame, loss of control, serious injury, or death. 16 17 A D J U S T I N G H A N D L E B A R S T E M H E I G H T A D J U S T I N G H A N D L E B A R R O TAT I O N A L P O S I T I O N Following assembly of the bike, the handlebar stem height can be adjusted to fit the The rotational positon of the handlebar can also be adjusted to fit the individual rider. individual rider. Ensuring that the handgrips and brake levers are in the correct position will avoid any A. Remove the rubber cap. Using the provided 6mm allen key, loosen the stem bolt. strain or discomfort while riding. B. Adjust the stem to you preferred height taking care not to extend beyond the minimum A. Using the provided 5mm allen wrench, loosen the two stem clamp bolts. insertion mark. C. Re-tighten the stem bolt to 16 Nm. Reinstall the rubber cap. B. Rotate the handlebar until the preferred position is achieved checking to ensure the handlebar is centered left-to-right within the stem clamp. C. Evenly tighten the bolts to 6 to 8 Nm using a torque wrench ensuring the gap between the stem and clamp is even. B A C B A C 18 19 Operating Instructions H A N D L E B A R D I S P L AY 1 2 2 3 4 5 6 MPH km/h PAS E F 7 8 9 Display Controls Location Description Operating Instructions 1 2 3 4 PAS Increase Button Tap to increase pedal assist level Headlight Power Button Tap to turn headlight on/off Power Button Push and hold to turn display on/off PAS Decrease Button Tap to decrease pedal assist level Push and hold to enable t mode Display Icons Location Description 5 6 7 8 9 Speedometer Pedal Assist Level Headlight Status Level Bluetooth Status Battery Life Indicator W A L K I N G M O D E Walking mode is a feature to aid the user when walking the bike when the handlebar display is on. To enable walking mode, push and hold the PAS decrease button on the display. The motor will engage at a steady speed of approximately 3MPH. To turn off walking mode at any time, release the PAS decrease button or squeeze either hand brake to disable the motor. Note: Walking mode should only be used while dismounted from the bike and with both hands on the handlebar. Always keep at least one hand on a brake lever to allow quick cutoff of the motor assistance if necessary. 20 21 F LY E R A P P U S A G E Charging the Battery In order to download the Flyer app for your Flyer Folding Cargo, scan the QR codes below or search Flyer TM in the App Store or Google Play Store. Power on the eBike and ensure your mobile device has Bluetooth turned on. Click Connect to eBike within the App and select your eBikes serial number. The app will The Flight SpeedTM battery can be charged while installed in the bike or when removed from the bike frame. A. Ensure the battery is off by powering off the display as described in the Handlebar Display section above. prompt you to review safe riding instructions. Review prior to riding. B. Remove the rubber cover to reveal the battery charging port. The Flyer App allows you to change speed settings, turn the headlight on and off, lock C. Plug the charger into the battery charging port. Push the charger plug firmly into the the motor, access troubleshooting information, as well as update your firmware. charging port. D. Plug the charger into a power outlet. Only connect your charger to an outlet with a rated voltage of 110-220VAC. The LED in the charger housing will turn red to indicate the charger is connected properly. E. Once the charger LED turns green (indicating the battery is fully charged), unplug the charger from the power outlet. F. Unplug the charger plug from the charging port and replace the rubber cover. I P H O N E U S E R S Scan the QR code to the left to download the Flyer app or go to apps.apple.com/us/app/flyer/id1576868032 A N D R O I D U S E R S Scan the QR code to the left to download the Flyer app or go to play.google.com/store/apps/details?

id=com.radioflyer.flyer B D C E F 22 23 Removing the Battery Install Bluetooth Tag (optional) Note: The battery should only be removed when the bike is stationary and powered off. The bike includes a holder that can house one Bluetooth location tag as a security Failure to do so could result in damage to the battery or electrical system of the bike. A. Insert the provided key into the battery lock. If you own multiple Flyer bikes, please feature. The tag must be purchased separately and activated prior to installation. For a list of compatible tags, visit flyer.radioflyer.com or contact customerservice@

ensure the 4-digit codes on the key and lock are matching. radioflyer.com B. Turn the key clockwise to release the battery latch. C. Remove the battery by sliding it vertically until it disengages from the dock rail. D. Slide the battery outward between the rear frame as shown in the image below. B C D You can access the Bluetooth tag holder by removing the battery and locating the tag pocket on the dock. Push down on the tag device until you hear a click. Some Bluetooth tags require an adhesive tape to fit securely in the pocket. Installing the Battery A. Slide the battery between the rear frame as shown in the image below. B. Align the battery pack with the dock rail ensuring both sides are properly engaged. C. Slide the battery downward along the dock rail. Push firmly until you hear an audible click indicating the battery is fully installed. A B C 24 25 Checking Battery Charge Level In addition to the main display, the battery charge level can also be checked directly on the battery. A. Remove the battery following the steps outlined in the Removing the Battery section. B. Locate the battery fuel gauge at the top of the battery. M O T O R C O N T R O L Pedal Assist System (PAS) The pedal assist system (PAS) augments your natural pedaling action by providing an additional boost from the motor. Using the + and - buttons on the display, you can control the level of assistance provided by the motor. As the PAS level is increased, the amount of assistance increases and the faster you will go. The PAS setting will depend C. Push the button on the battery fuel gauge. Fuel gauge LEDs will light up on several factors including, but not limited to:

corresponding to the level of charge in the battery pack. Riding terrain (flat vs. incline) B C Total payload Desired range The gear shifter will not affect the performance of the hub motor or pedal assist system, however it will affect the amount of resistance you feel. Lower gears provide less resistance with a higher pedaling cadence. Higher gears provide more resistance and a slower pedaling cadence. Some experimentation will be necessary to dial in the combination of PAS level and gear setting that offers a smooth ride based on your preference. Throttle The throttle provides an alternate way to power the motor if you do not want to pedal. If the bike is powered on, the throttle can be activated by slowly pushing the throttle lever downward. The throttle can also be used in addition to the pedal assist system. When only using the throttle, the maximum speed of the bike will be capped at 20MPH. Notice: Using the bike in throttle-only mode will negatively impact the range of the battery vs. using pedal assist. WARNING! Do not push down on the throttle lever when dismounted to avoid accidental acceleration of the bike. 26 27 Riding & Safe Operating Guidelines It is the owners sole responsibility to ensure safe riding. Among other things:

Always obey road and traffic laws as applicable in your local area. Before riding in more dynamic conditions, practice and familiarize yourself with the operations of the eBike, including braking, pedal assist, and throttle. Always wear a helmet that meets the US CPSC standard. Wearing a helmet can prevent head injuries. After a crash or an incident, do not ride your eBike until you have a certified and reputable bike mechanic inspect the eBike to ensure proper function of the eBike and all its components. It is recommended not to ride at night or in wet weather. Ride at night and in wet weather only if necessary. If it is unavoidable to ride at night or in wet weather:

Wear reflective or light-colored clothing Ride slowly with caution Ensure the headlight and brake light are powered on and functioning properly Ensure the seat is securely connected to the eBike and the seat cannot be moved. Seat Confirm the adjustment lever is fully tightened and locked. Verify the seat is properly adjusted to fit your height. Confirm that the seat is securely fastened to the post (torque: 10 Nm). Confirm the handlebar always aligns with fork when moving in desired direction and both parts turn in unison. Ensure the steering spring is connected on both ends with no interference from cables. Handlebar Secure the front wheel or fork, preventing it from turning. Apply approximately 20 lbs of force to one of the handlebar grips. The handlebar should not rotate independently from the front wheel or fork. Confirm the stem clamp bolts are tightened to 6 Nm and the stem faceplate bolts are tightened to 6 to 8 Nm. Ensure the chain is properly lubricated and runs smoothly. After using in rough weather conditions such as rain, snow, or other severe Chain weather, verify that chain and links are clean and undamaged. Confirm the chain tension mechanism is in line with the pedal assembly and derailleur. Bearings Verify all bearings are lubricated and run smoothly with no unnatural sounds such as grinding or rattling. Check the bearings in the headset assembly, pedals and bottom bracket, and the rear wheel. WARNING! The Flyer eBike is not meant for use in wet conditions. Water intrusion Cranks & Pedals can damage the eBikes electrical system and cause battery failure, electrical system malfunction, or fire. Before each ride, complete the Ride Safety Checklist:

Component Steps Torque Values Reference the torque chart in assembly step 9 to check the torque on all fasteners listed. Verify the front and rear brakes function properly. Pads should fully cover the brake disc once lever is pulled. To confirm brake contact, verify that the brake disc moves slightly once the level is pulled. Brakes Ensure the brake light illuminates once brake lever is pulled. Check brake cables to confirm there is no wear or deterioration and they are properly lubricated and tensioned. Check brake pads to ensure they are not over-worn. Ensure the lever system is secured to the handlebar (torque: 6Nm). Confirm the tires are inflated to a minimum of 35 PSI. Check tires for leaks, signs of wear, tread degradation, or other Tires compromising damage. Wheels Verify wheel spokes are tight on both ends with no bending. Ensure tires and rims rotate straight without wobble. Confirm the rear wheel axle nuts are tight and the rear wheel is properly secured (torque: 50Nm) Confirm the front wheel is properly secured by checking that the axle lever is fully closed and tightened. Confirm pedals are tightly secured to the cranks (torque: 35Nm) and the crank is tightly secured to the bottom bracket spindle

(torque: 40Nm). Verify cranks are parallel to the downtube and not bent. Frame & Fork Confirm there is no damage or bending to the front fork and frame and that fork is parallel with the front tire. Motor Drive Assembly &

Throttle Confirm that none of the spokes securing the hub motor are broken or loose. Verify that the brake disc is secured to the hub motor and all screws are tight. Turn on display before ride to confirm all features are working correctly. Ensure the throttle functions properly. Battery Always charge the battery before each use. Confirm there is no damage to the battery. Ensure the battery is always securely locked to the frame with the keys removed. Confirm all cables are routed away from moving parts and allow the headset to rotate freely. Control Cables Confirm cables, housings, and electrical connectors are undamaged and free of debris and liquids. Verify the headlight, taillight, and brake light are connected and functioning properly. Accessories Ensure that any loads or accessories do not interfere with moving parts. Tighten and secure all accessories and accessory components. Ensure rider is wearing a helmet and the helmet is not damaged. Reflectors Verify reflectors are adjusted and outward facing before all rides. Ensure that loads or accessories do not interfere with reflectors. 28 29 Maintenance Moving and Storing Always have a certified and reputable bike mechanic complete a tune-up on your eBike Always remove the battery from the eBike before transporting the bicycle on a vehicle after your first 50-100mi. Regular tune-ups and inspections are critical to ensuring your bike rack. bike stays in safe condition. For more information on recommended maintenance intervals please visit:

It is recommended to park the eBike indoors. Store the battery in a dry location. If the eBike will not be used for an extended period, do not store the battery installed in the eBike. To maintain battery life, you must charge every 6 months. When not using the battery for an extended period, charge the battery to at least 75%

Do not store the battery in locations where the temperature is below 14F (-10C) or above 104F (40C) E B I K E B AT T E R Y R E C Y C L I N G Radio Flyer is a proud member of the first industrywide e-bike battery recycling program, administered by Call2Recycle, the largest, most reliable battery recycling program in the U.S., and endorsed by PeopleForBikes, a national bicycling advocacy organization and the bicycle industrys trade association. Radio Flyer has united with more than 40 bike industry leaders to voluntarily support this first of its kind, nationwide initiative to ensure batteries are safely and responsibly managed at their end-of-life. For more information visit www.call2recycle.org/e-bikes. When your e-bike battery reaches its end of life return it to the store for responsible recycling. Scan the QR code below to find an e-bike battery recycling location near you. After a crash or an incident, do not ride your eBike until you have a certified and reputable bike mechanic inspect the eBike to ensure proper function of the eBike and all its components. Any changes to the Flyer eBike that are not specifically approved by Radio Flyer Inc. could cause unsafe riding conditions and may void your warranty. C L E A N I N G Do not spray with water or use a pressure washer to clean your bike. Do not immerse this product in water or liquid. Liquid or water can cause damage to the electrical system of the eBike. To clean, turn off your eBike and remove the battery. Wipe clean with a damp cloth. If needed, use a mild soap, like dish detergent. To prevent electric shock, do not immerse the charger or battery in water when cleaning. To clean, remove the charger/battery plug from the outlet and wipe with a dry cloth. 30 31 Troubleshooting E R R O R C O D E T R O U B L E S H O O T I N G Issue Possible Reason Corrective Action The battery has been fully drained The battery is not fully seated or installed into its dock There is a connection issue The brakes are depressed, not allowing the motor to activate The battery is not fully charged and cannot provide full power Recharge the battery using the manufacturer provided charger Remove the battery from the eBike; reinsert the battery and fully seat it into the batterys dock to ensure a connection Check the connections and wires that are visible on the eBike, repair or clean and connections in a poor state The brake levers contain a small switch that automatically stops the motor if depressed;

for the motor to engage, make sure that the brakes are in the fully open or released position Recharge the battery; note that speed and acceleration will worsen when the battery is nearly depleted The brakes are applied and slowing down the eBike Check to see if the brakes are rubbing when riding, adjust the brakes to allow for easier wheel movement The eBike does not work or appear to turn on The eBike feels slow to accelerate and will not reach top speed The eBike is fully loaded or overloaded The battery is not fully charged and cannot provide full power The eBikes range is reduced The brakes are applied and slowing down the eBike The eBike is fully loaded or overloaded The terrain is very rough or hilly The battery is not fully seated or installed into its dock The battery does not charge Reduce the load to go faster; note that the weight loaded on the eBike will impact the acceleration and top speed of the eBike Recharge the battery between uses and ensure that the battery is fully charged before riding; note that range is directly related to the batterys charge level Check to see if the brakes are rubbing when riding, adjust the brakes to allow for easier wheel movement Reduce the load to go further; note that the weight loaded on the eBike will impact the range Rough surfaces and inclines make the eBike work harder, riding in these conditions will reduce the range Remove the battery from the eBike; reinsert the battery and fully seat it into the batterys dock to ensure a connection. The charger is not fully connected to the battery charge port well Disconnect the charger from the charger port;

reconnect and fully insert into the charger port The outlet used does not have power Charge the battery at a different power socket Your eBike can detect some functional errors and display a numerical code related to the issue. If your display shows any of the following error code numbers, please try the related corrective action. If the error code remains, please see the troubleshooting information at flyer.radioflyer.com or contact the Radio Flyer Customer Service Team. Error Code Possible Reason Corrective Action 21 Current Draw the battery is supplying a large amount of power to eBike. Turn the eBike off, remove the battery from frame and wait 1 minute. Reinstall the battery and turn the eBike back on. 22 Throttle Communication Error the eBikes throttle is not correctly communicating with the controller. Unplug the throttle cable, inspect it for any debris, moisture, or damage. If it looks okay, plug the connection back in and restart the eBike. 23 Motor Communication Error the motor in the rear wheel is not correctly communicating with the controller. Find the wire that runs from the motor to the eBike frame, inspect it for any damages. Unplug the motor cable, inspect it for any debris, moisture, or damage. If it looks okay, plug the connection back in and restart the eBike. 24 25 Brake Communication Error the eBikes brake levers are not correctly communicating with the controller. 26 Low Battery Voltage the eBikes battery is undercharged and cannot power the motor. Unplug both brake connectors, inspect them for any debris, moisture, or damage. If the connectors look good, plug a single brake connection back in. Turn on the eBike and check if the error code appears. If the error code does not appear, plug in the second brake connection to check if it is causing the error. Charge the battery using the manufacturer provided charger. 30 Display Communication Error -

the eBikes display is not correctly communicating with the controller. Unplug the display cable, inspect it for any debris, moisture, or damage. If it looks okay, plug the connection back in and restart the eBike. The eBike is making an odd noise when moving The brakes are rubbing A cable is loose and hitting something The motor or wheel is damaged Adjust the brakes to allow for easier wheel movement Look to see if any wires are rubbing against moving parts, move or restrain them with zip ties if needed Inspect the motor and wheel for damages, replace if needed 32 33 Warranty L I M I T E D W A R R A N T Y F O R E - B I K E S :

How do I make a warranty claim?

RADIO FLYER INC. WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT. To exercise your right to receive a replacement for a Covered Component under this Limited F LY E R C R U I S E R , F LY E R C R U I S E R S T E P - T H R U Warranty, you must:

What is covered?

Radio Flyer Inc. warrants that its Flyer e-Bike will be free from defects in material and workmanship occurring under normal use for a period limited to one (1) year from the date of the original purchase. The warranty is expressly limited to the replacement of a defective lithium ion battery (the Battery), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, Contact the Customer Service team by email at customerservice@radioflyer.com or by phone at 1-800-621-7613. Customer Service will work with you to diagnose the issue and identify solutions. If the Customer Service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement. crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, After you receive the replacement Covered Component, the Customer Service team will also assist in wiring harness, LCD display, kickstand, reflectors and hardware (each a Covered Component). determining how to replace or install the new Covered Component into your e-Bike. E X C L U S I O N S Who is covered?

Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser. SHIPPING DAMAGE This warranty only covers the original purchaser of the product, purchased exclusively on flyer. radioflyer.com. The warranty cannot be transferred to any other person. The product must have Shipping damage claims are very time sensitive and it is the purchasers responsibility to immediately been assembled and maintained per the product instructions. inspect the e-Bike for damage upon receipt. Radio Flyer Inc. will replace a Covered Component that is What is not covered?

This warranty does not cover:

Non-Flyer products (including MP3 players); misuse, lack of care, mishandling, accident, abuse or other abnormal use; or use of the product other than for its intended purpose; damage caused by improper or unauthorized repair or maintenance; products that have been modified or altered;

cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship, including normal wear and tear of any Covered Component Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes). Any damage or defects to Covered Components resulting from failure to follow instructions in the e-Bike owners manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the e-Bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. For the avoidance of doubt, Radio Flyer Inc. will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. damaged during shipment if you:

Notify Radio Flyer Inc. of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the e-Bike; Provide Radio Flyer Inc. with a dated picture of the damaged Covered Component; and Return all original packaging and paperwork included with the e-Bike Radio Flyer Inc. will not be held responsible for stolen packages and the purchaser is solely responsible for ensuring the package is safely collected at delivery. To more closely control, manage and monitor your delivery, we encourage you to sign up for a free UPS My Choice account. You can learn more about this UPS service and sign up here. S O L E A N D E X C L U S I V E R E M E D Y Your sole and exclusive remedy for breach of this limited warranty, and Radio Flyer Inc.'s sole and exclusive liability, is to either repair or replace the defective product. Repaired or replaced products will be warranted to the end of the warranty period of the original product. They do not extend the original warranty period. D I S C L A I M E R S This Limited Warranty is the only express warranty made to you and is provided in lieu of any The Battery is not warranted from damage resulting from power surges, use of an improper charger, other express warranties or similar obligations (if any) created by any advertising, documentation, improper maintenance or other such misuse, normal wear or water damage. packaging, or other communications. EXCEPT FOR THE LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADIO FLYER INC. HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, 34 35 INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF F L I G H T S P E E D B AT T E R Y FITNESS FOR A PARTICULAR PURPOSE. Battery and Charger Safety Warnings IN NO EVENT SHALL RADIO FLYER INC. OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY WARNING! TO PREVENT FIRE, EXPLOSIONS, OR ELECTRIC SHOCK:

DAMAGE, LOSS OF VALUE OF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF Before using the battery read all instructions and cautionary markings on the charger RADIO FLYER INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. and battery pack. Some states do not allow the limitation of implied warranties or the exclusion of consequential or incidental damages, therefore the above limitation of implied warranties or the exclusion of consequential or incidental damages may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Federal Communications Commission (FCC) Compliance Statement for USA Only use the specified Flyer charger (Model SPBC4802A, made by MDA Power Technology Co limited) to charge this battery. Do not attempt to charge with any other chargers. Replacement chargers are available to purchase exclusively at flyer.radioflyer. com or by calling Radio Flyer Customer Service at 1-800-621-7613. Do not store the battery in locations where the temperature is below 14F (-10C) or above 104F (40C) Do not charge the battery in temperatures below 32F (0C) or above 104F (40C). The This device complies with part 15 of the FCC rules. Operation is subject to the following two battery will not charge outside of these temperate limits. conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable Do not operate the charger or battery if it has been impacted, dropped, or damaged in any way. Do not use if the power cord is frayed, has broken insulation, or any other signs protection against harmful interference in a residential installation. This equipment generates, uses, of damage. and can radiate radio frequency energy; if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by powering the equipment off and on, the user is If the plastic on the battery breaks or cracks, stop use and call Radio Flyer Customer Service. Examine the charger and battery before each use and replace if wear or damage encouraged to try to correct the interference by using any of the following measures:

is found. Reorienting or relocating the receiving antenna. Do not incinerate the battery pack. The battery can explode in a fire. Increasing the separation between the equipment and receiver. Never attempt to open or disassemble the battery pack or charger for any reason. Do Connecting the equipment into an outlet on a circuit different from that to which the receiver is not puncture the battery. connected. Consult the dealer or an experienced radio/TV technician for help. To prevent electric shock, do not immerse the charger or battery in water. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled Do not attempt to charge if the cord or power adapter is wet. environment. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. To clean, remove the charger/battery plug from the outlet and wipe with a dry cloth. During charging, the battery must be placed on a flat surface in a dry ventilated area. Do not place any object on top of the charger or place the charger on a soft surface that may result in excessive heat. Place the charger away from any heat sources. The charger is designed to operate on a standard household electrical power (110/120 VDC). Do not attempt to use the charger on any other voltage level. 36 37 To reduce the risk of fire, connect only to a circuit provided with 15 amperes maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70. When charging is complete, disconnect the charger from the wall outlet and the battery. Place the battery and charger in a place out of reach from children. To increase battery life, recharge after every use. To maintain battery life, you must charge every 6 months. 38

Radio Flyer Incorporated Date: 08/12/2022 TO:

Federal Communication Commission Equipment Authorization Branch 7435 Oakland Mills Road Columbia, MID 21046 Regarding: FCC ID: 2AMIG-85022 To whom it may concern:

We, the undersigned, hereby authorize Compliance Certification Services (Kunshan) Inc to act on our behalf in all manners relating to application for equipment authorization with respect to the FCC ID above, including signing of all documents relating to these matters. Any and all acts carried out by the agent on our behalf shall have the same effect as acts of our own. We, the undersigned, hereby certify that we are not subject to a denial of federal benefits, that includes FCC benefits, pursuant to Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 853(a). Where our agent signs the application for certification on our behalf, I acknowledge that all responsibility for complying with the terms and conditions for Certification, as specified by SGS North America, Inc., still resides with Radio Flyer Incorporated This authorization is valid until further written notice from the applicant. Sincerely, Print Name: Timothy Stevens Title: Director of Engineering and Quality Signature:

On behalf of Company: Radio Flyer Incorporated Telephone: 773-797-9120 E-mail: tstevens@radioflyer.com

Radio Flyer Incorporated To:

SGS North America Inc. 620 Old Peachtree Road SUITE 100 Suwanee, Georgia United States Regarding:

Confidentiality Request regarding application for FCC ID: 2AMIG-85022 LONG TERM CONFIDENTIALITY Pursuant to 47 CFR Section 0.459 and 0.457 of the commissions rules, the applicant hereby request confidential treatment of the documents listed below, associated with the certification application referenced above. Schematic(s) Block Diagrams Operational Descriptions The documents above contain proprietary information not released to the public. Public disclosure of this information may prove harmful to the business of the applicant. SHORT TERM CONFIDENTIALITY Additionally, the applicant requests the following documents be held confidential until the device is marketed or 15days from the grant date, whichever is less. If the device is marketed within aforementioned days of the Grant Date, the applicant will notify the TCB per FCC KDB 726920 D01 Confidentiality Request Procedures. External Photos Internal Photos Test Setup Photos User manual(s) Sincerely, Print Name: Timothy Stevens Title: Director of Engineering and Quality Signature:

On behalf of Company: Radio Flyer Incorporated Telephone: 773-797-9120 E-mail: tstevens@radioflyer.com