Video Doorbell 2 Users Manual 1 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Welcome Congratulations on your new Ring Video Doorbell. Ring Video Doorbell is the foundation of the Ring of Security around your home. We hope your Ring Doorbell brings you an increased sense of security and convenience, as well as the joy that comes from being able to connect with visitors when youre not home. Hi, Im Jesse, a Ring Community Support Agent in Arizona. Ive set up so many Ring Video Doorbells, I can probably do it with my eyes closed!
Weve included all the tools you need, so setting it up by yourself should be a breeze. If you run into any problems, my colleagues and I can help. Just give us a call. Dont feel like calling? Check out our online Help Center at ring.com/help. 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Contents 1. In-app Setup 2. Physical Installation 3. Features 4. Troubleshooting 1. Set up your Ring Video Doorbell in the Ring app. 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Charge the provided battery First, fully charge the battery by plugging it into a power source using the provided orange cable. The small light on top will glow green once fully charged. Insert the battery After charging, insert the battery in the bottom of your Ring Doorbell until it clicks into place. If you cant wait to play with your Ring Doorbell, go ahead and set it up. But, we recommend fully charging it before installation. 6 7 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Download the Ring app The Ring app will walk you through setting up and managing your Ring Doorbell. Search for Ring in one of the app stores below, or visit: ring.com/app. Download from Windows Store Set up your Ring Doorbell indoors near your router In the Ring app, select Set Up a Device. When prompted, select Ring Video Doorbell and follow the in-app instructions. Got a Chime Pro?
Set up Chime Pro first. Then select Linked Devices and follow the prompts to add your Ring Doorbell to your Chime Pro network. Learn more at:
ring.com/chime-pro 9:41 AM Set Up a Device Cancel ALL DOORBELLS CAMERAS CHIMES Ring Video Doorbell Ring Video Doorbell Pro Ring Video Doorbell Elite Stick Up Cam Floodlight Cam 8 9 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Try it out!
After setup, push the button on the front of your Ring Doorbell to see video from the camera in the Ring app. Smile, youre on camera!
2. Install your Ring Video Doorbell on the wall. Next, repeat this test where you will install your Ring Doorbell. Everything look good? Continue to the next section. Something not right? Jump ahead to the troubleshooting section (page 31). 10 11 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Select an install height Install your Ring Doorbell four feet off the ground for optimal performance. If youre connecting to existing doorbell wiring thats higher than four feet, thus limiting where you can install Ring Doorbell, use the provided wedge mount to angle your Ring Doorbell down. Camera field of view Remove your existing doorbell
(optional) If replacing an existing doorbell, shut off power at the breaker. Then remove it from the wall and disconnect the wires. If wiring your Ring Doorbell to an existing doorbell, a transformer with a voltage of 824VAC is required. If wiring directly to a transformer, a resistor must be used. DC transformers and most intercoms are not supported. Motion detection range 12 4 feet
(48 inches) 13 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Install anchors (optional) If installing on stucco, brick, or concrete, mark 4 drill holes. Use the provided bit to drill holes in your wall and insert the anchors. If youre installing on wood or siding, skip this step and toss the anchors in that drawer of stuff you never use. 14 Steps for wiring to an existing doorbell Install the diode (optional) If youre wiring your Ring Doorbell to a digital doorbell youll know its digital if it plays a melody then install the included diode. If your existing doorbell is mechanical, DO NOT use the diode, as it can damage your existing doorbell. Not sure? Visit ring.com/diode The lighter band on your diode should be on the same side as the wire that runs to the Front terminal on your internal doorbell. If you dont know which side this is, dont worry, since wiring the diode the wrong way cant do any harm. If your internal doorbell doesnt ring when pushing the button on your Ring Doorbell, just reverse the wires on the back of your Ring Doorbell and try again. 15 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Steps for wiring to an existing doorbell Steps for wiring to an existing doorbell Connect the Wires (optional) Connect the wires coming out of your wall to the screws on the bracket. Either wire can connect to either screw. The order doesnt matter. Attach the wire extensions
(optional) If you have trouble connecting the wires coming out of your wall to the back of your Ring Doorbell, use the provided wire extensions and wire nuts. 16 17 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Screw it in Feed all the wires (and the wire nuts, if you used them) into your wall and secure your Ring Doorbell on the wall using four screws. Install the faceplate Place one of the provided faceplates on your Ring Doorbell by slotting it in at the top and clicking it into place. 18 19 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Secure with a security screw Lastly, use one of the provided security screws and the star-
shaped end of the screwdriver bit to secure the faceplate. 3. Check out all the exciting features. 20 21 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting After setting up your Ring Doorbell in the app, select it This will bring you to the Device Dashboard, where you can change settings and access various features. Ring Alerts are notifications you receive when someone presses the button on the front of your Ring Doorbell. Motion Alerts are notifications you receive when movement is detected within your Motion Zones. Switch these alerts on or off on this screen. Shared Users Select Shared Users to let family or friends answer live events and view recordings (if recording is enabled). Motion Settings Select Motion Settings to enable and customize your motion detection settings. Device Health If you ever run into a problem with your Ring Doorbell, visit Device Health to diagnose the issue. Event History View a log of all the events captured by your Ring Doorbell in Event History. 22 23 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Answering your door Ring Video Recording When someone is at your door, you can access these features:
This optional feature saves recordings of every event your Ring Doorbell captures. Two-way Talk Speak to visitors and hear what they have to say. Microphone Mute or unmute your mic. You can access these events on any device running the Ring app or by logging into your account at:
ring.com/activity Speaker Mute or unmute audio in the app. Learn more at: ring.com/video-recording Ring Neighborhoods Share suspicious events with your neighbors. Your new Ring Doorbell includes a free trial of Ring Recording for you to enjoy. Watch your email inbox for important announcements about this service. 24 25 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting 4. Having trouble?
Here are some answers Light Patterns The front light on your Ring Doorbell uses patterns to communicate messages. Here are some common ones:
In Setup Mode Powered Front Button Pushed Ring Speaker Enabled Updating Software White Spinning White Solid Blue Spinning Blue Solid White Flashing The Updating Software pattern will only ever appear directly after setup. Any other time that your Ring Doorbell updates, it will do so secrectly, late at night. 26 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Im having trouble completing the in-app setup When the in-app setup fails, look at the front of your Ring Doorbell. The light indicates the issue. Top Flashing White means your Wi-Fi password was entered incorrectly. Select your Wi-Fi network in your phone settings, select the option to forget it, then reconnect to it again to confirm that youre using the correct password during setup. Right Flashing White means your Ring Doorbell may be too far from your router to get a decent signal. Repeat setup in the same room as your router. If this works, then you may need to get a Chime Pro to boost the Wi-Fi signal to your Ring Doorbell. Learn more at: ring.com/chime-pro. Left Flashing White indicates a possible issue with your internet connection. Unplug your modem/
router for 40 seconds, plug it back in and then repeat the setup process. Spinning White indicates that your Ring Doorbell is in setup mode. Youll need to follow the instructions in the Ring app. When prompted, connect to the Wi-Fi network being broadcast by your Ring Doorbell. Nothing In this case, repeat setup and note the resulting pattern. If the front light never does anything, then you likely need to charge the battery. Why cant I find the temporary Ring network on my phone?
Sometimes your phone fails to pick up the temporary Ring network. If this happens, go to your phone settings, turn off your Wi-Fi connection, wait 30 seconds and turn it back on. If the Ring network still fails to appear, ensure that the battery in your Ring Doorbell is fully charged. If none of the above helped Perform a hard reset on your Ring Doorbell by holding down the setup button for 15 seconds, waiting 30 seconds and repeating the setup process. Turn off cellular data and bluetooth on your mobile device and try again. Try performing setup on a different mobile device. 28 29 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting Why isnt my internal doorbell ringing properly when someone presses the button on my Ring?
Make sure the circular light on the front of your Ring is glowing white to confirm that its wired correctly. If your internal doorbell is digital (which means it produces a synthesized melody), make sure you installed the provided diode. If you have installed the diode, it may be installed backwards. Simply reverse the wiring on the bracket screws and ring your Ring Doorbell again. If your internal doorbell is mechanical (which means it has a physical bell and makes a classic ding dong sound), then make sure you didnt install the diode. Visit ring.com/diode for installation assistance. Why cant visitors hear me on my Ring when I talk through the app?
If youre on an iPhone or iPad, check the microphone permission on your device. Select Settings, find Ring and select it. Lastly, make sure the switch next to Microphone is toggled on. If youre on an Android device, go to Settings >
Application/Apps > Application Manager > Ring >
Permissions. Ensure everything here is on. If you dont see the Microphone option, then uninstall and reinstall the Ring app. When prompted to allow microphone access, choose Allow. Im not receiving motion alerts First make sure youve configured Motion Detection, and that Motion Alerts are turned on (pg. 22). To further troubleshoot issues with not receiving notifications, select Device Health in the Ring app, and then select Troubleshoot Notifications. Why is my video and/or audio quality poor?
First, determine the cause. Remove your Ring Doorbell and bring it inside near your router. Press the front button on your Ring Doorbell and look at the video in the Ring app. If you get good video quality near the router, you need to extend your Wi-Fi signal. We recommend Chime Pro to boost the signal to your Ring Doorbell. Learn more at: ring.com/chime-pro. If video quality is still poor near your router, test your internet speed by selecting Device Health in the Ring app, then Test Your Wi-Fi. The instructions in the app will help you diagnose and solve any issues related to poor video quality. 30 31 1. In-app Setup2. Physical Installation3. Features4. Troubleshooting FCC Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and consider removing the no-collocation statement. Canada Statement This device complies with Industry Canadas licence-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
(1) lappareil ne doit pas produire de brouillage;
(2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre lexemption des limites courantes dvaluation dans la section 2.5 de RSS 102 et la conformit lexposition de RSS-102 rf, utilisateurs peut obtenir linformation canadienne sur lexposition et la conformit de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet metteur ne doit pas tre Co-plac ou ne fonctionnant en mme temps quaucune autre antenne ou metteur. Cet quipement devrait tre install et actionn avec une distance minimum de 20 centimtres entre le radiateur et votre corps. c n I
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