FCC ID: 2AHZ7-300602022 Wearable Emergency Device

TM RiskBand Device User Guide Version 2.00 January 2023 DRAFT Copyright 2023, Risk Band, LLC. All rights reserved. Published in the USA. Published January 2023 2 RiskBand Device User Guide DRAFT Contents Preface . 7 Chapter 1 Quick Start . 9 About the RiskBand Device . 9 Getting Started. 10 Accepting the End-User License Agreement . 11 Sending an Emergency . 13 Receiving Messages . 14 About Your Privacy and the RiskBand Device . 16 Chapter 2 Simulating an Emergency in Demo Mode . 17 Putting the Device in Demo Mode . 18 Triggering an Emergency in Demo Mode . 20 Taking the Device Out of Demo Mode . 22 Chapter 3 Behind the Scenes with RiskBand . 25 Chapter 4 Using the RiskBand Device . 29 Triggering and Canceling Emergencies . 30 Triggering an Emergency from Impact Detection . 31 Triggering an Emergency from Man Down Detection . 32 Reading and Clearing Messages . 33 Accessing the RiskBand Device Menu . 33 Device Menu: About Airplane Mode . 34 Putting the Device in Airplane Mode . 34 Taking the Device out of Airplane Mode . 35 Device Menu: Turning Demo Mode On and Off . 35 Device Menu: About Diagnostics . 36 Synchronizing with the RiskBand ARIES Manager . 36 Displaying Device Information . 37 Device Menu: Powering Off the RiskBand Device . 38 Device Menu: Restarting the Device . 39 Restarting the Device Manually . 40 About Sending Diagnostics . 41 About Device Updates . 42 About Required Training . 43 Taking Training Course from the RiskBand Training Website . 44 Taking Training Courses from the RiskBand ARIES Manager . 45 Chapter 5 Charging the RiskBand Device . 47 About the LED Charging Light . 48 About Device Performance While Charging . 48 Contents 3 DRAFT Chapter 6 Chapter 7 More about the RiskBand Device . 49 About the RiskBand Display . 49 General Device Information . 49 Emergency Indicators . 50 Device State Icons . 52 More about the Battery Life Indicator . 52 More about the GPS Signal Indicator . 52 About RiskBand Device Buttons . 53 About the RiskBand Device Startup Process . 54 About Poor Cellular Connectivity and GPS Performance . 55 About Low Power States . 56 A Note About GNSS and GPS . 57 Accessing the RiskBand ARIES Manager . 59 Installing the RiskBand ARIES Manager Client . 59 Installing the RiskBand ARIES Manager on Windows . 60 Launching the RiskBand ARIES Manager on Windows . 61 Installing the RiskBand ARIES Manager Client on Mac OS . 61 Installing the RiskBand ARIES Manager Client on UNIX/Linux . 62 Determining the Version of the Installed Client Software . 63 Logging in to the RiskBand ARIES Manager . 65 Configuring Proxy Settings . 67 Recovering Forgotten Passwords . 67 Closing the RiskBand ARIES Manager . 69 About Passwords . 69 About Password Strength Policies . 70 Resetting Passwords . 71 Viewing and Taking Training Modules . 72 Viewing Training Courses . 73 Taking Training Courses . 74 Viewing a History of Action Messages . 74 Viewing Closed Emergencies . 75 Appendix A Safety . 77 Handling . 77 Wearing the Device . 77 Using the Buttons . 77 Exposure to Dust and Liquid . 77 Cleaning and Care . 77 Repairing . 77 Charging . 78 Replacing the Battery . 78 Radio Frequency Interference . 78 Medical Device Interference . 78 4 RiskBand Device User Guide DRAFT Appendix B Regulatory and Compliance Notices . 79 FCC Verification Statement . 79 Certification . 79 Declaration of Conformity . 79 Disposal and Recycling . 79 Contacting RiskBand . 81 Contents 5 DRAFT 6 RiskBand Device User Guide DRAFT Preface Using the RiskBand ARIES device you can Send emergency alerts to security personnel Receive emergency and urgent messages from your organization RiskBand periodically releases revisions of its software and hardware. Some functions may not be available to all users. Additionally, some functionality described in this document might not be supported by all versions of the RiskBand device and management software. Contact RiskBand customer support if a product does not function properly or does not function as described in this document: www.riskband.com/support. Preface 7 DRAFT 8 Getting Started with the RiskBand Device DRAFT 1 Quick Start This chapter describes important functions of the RiskBand device:

Accepting the Pilot Warning on page 10 Accepting the End-User License Agreement on page 11 Sending an Emergency on page 13 Receiving Messages on page 14 About Your Privacy and the RiskBand Device on page 16 Additional functionality of the device is described in the chapter Using the RiskBand Device on page 29. About the RiskBand Device The key operational and display components of the RiskBand device are:

Quick Start 9 DRAFT Each RiskBand device is packaged with the following accessories:

- Power adapter

- USB-C charging cable

- Holster with belt clip NOTE: The RiskBand device is intended to be used while in the supplied holster and worn attached to a belt loop or similar, with the face and display of the device facing away from the body. RiskBand Aries devices are intended to be used only with their supplied accessories to ensure proper operation and continued reliability. Getting Started To power on your device, press and hold the UP and DOWN arrows (scroll buttons) simultaneously until you feel the device vibrate and the display comes on - the device will go through a boot sequence and will show "Synchronizing..." on the display for about 1 minute. Accepting the Pilot Warning If have a received a device that is part of a Pilot or Beta evaluation, the device will display a Pilot warning when it starts up. This warning explains that the device should not be used in any dangerous situations or in an environment where you might be required to trigger and actual emergency. To use the device, you need to accept this warning. To accept the Pilot warning on the device:

The Pilot Warning tells you that the devices is an evaluation unit that should only be used in safe, controlled environments for testing purposes. Note: The Pilot Warning display state is intended to be temporary. While displaying Pilot Warning screen the device will beep and vibrate every minute to remind you to accept the warning. 10 Getting Started with the RiskBand Device DRAFT Accepting the End-User License Agreement Before using the RiskBand device you must accept the End-User License Agreement

(EULA). The EULA consists of End-User License Agreement Terms of Use RiskBand Privacy Policy The device displays a link to the location of a PDF version of the EULA. You can also review the EULA here: https://us.riskband.com/legal.pdf. Quick Start 11 DRAFT To accept the EULA on the device:

Look for your name on the first EULA screen, and then press the Menu button. On the second EULA screen, the URL of the EULA PDF file is displayed. You can go to that URL in your browser and read the EULA, or you can read the EULA in the appendices of this document. Press the Up button to highlight I Accept, and then press the Menu button. The device finalizes its configuration, and the assigned screen displays. If you see your user name displayed on this screen, the device is now ready for your use. Note: The EULA display state is intended to be temporary. While displaying EULA screens the device will beep and vibrate every minute to remind you to accept the EULA. 12 Getting Started with the RiskBand Device DRAFT Sending an Emergency When you receive your RiskBand device, it should already be registered and synchronized with the RiskBand servers. You can determine if this is the case by looking to see if your user name is displayed on the device screen. If you see your user name displayed on the screen, it has been configured successfully for your use. Caution: Do not use a RiskBand device unless you see your user name on the screen. If your user name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency. To send an emergency, press and hold the Emergency button for 2 seconds. When the RiskBand servers receive your emergency, your device will vibrate. Following that, at regular intervals throughout the duration of the emergency, the device will vibrate to let you know the emergency continues to be monitored. Quick Start 13 DRAFT If the security personnel responding to your emergency can establish a voice connection to your device, you will feel a rapid vibration pattern. Be aware, however, that after a voice connection is established, the security personnel may choose to just listen with their communication devices on mute. To experience the vibration patterns that accompany the sending and receipt of emergencies, you can simulate an emergency in Demo Mode. For instructions on how to do this, see Simulating an Emergency in Demo Mode on page 17. Receiving Messages The security personnel in your organization can send messages to the RiskBand device. These messages can be Emergency Action Messages (EAMs) or informational Action Messages (AMs). When either type of message is received by the RiskBand device, the device vibrates to alert you that you have a message. The device will also beep if the message is an Emergency Action Message. Note: After Emergency Action Messages are received, the device will vibrate and beep every 15 seconds until the message is read. 14 Getting Started with the RiskBand Device DRAFT To read an Emergency Action Message or an Action Message, press the Menu button. To acknowledge a message, clear it, or read the next message on your device, press the Menu button. After all the messages are displayed, the device returns to the main screen. Note: After a message is cleared, it cannot be displayed again on the device. However, if your organization has provided you with access to the RiskBand ARIES Manager, you can view a history of action messages that have been sent to your device. Quick Start 15 DRAFT About Your Privacy and the RiskBand Device While the RiskBand device is capable of taking photos and of creating a two-way voice connection, it only does so when an emergency is triggered. And in the vast majority of cases, you will be the one who triggers the emergency by pressing the alarm button. This means that the RiskBand device cannot be used to spy or eavesdrop on you unawares. In some deployments, your organization may have the ability to trigger an emergency remotely. That is, the device can be put into the emergency state without your pushing the button. However, in these cases the device still vibrates and displays icons when the emergency in initiated. Even if your organization uses stealth mode in emergencieswhich means there is no visual display that an emergency is in process the device still vibrates so you will know the emergency state has been initiated. Check with your organization administrator to see if either remotely triggered emergencies or stealth mode emergency indicators are enabled for your device. Your organization administrator can tell you exactly how your device will act in an emergency. 16 Getting Started with the RiskBand Device DRAFT 2 Simulating an Emergency in Demo Mode The RiskBand device is programmed with a Demo Mode simulation that allows you to experience how the device handles an emergency first hand. RiskBand strongly recommends that you go through the Demo Mode simulation in order to learn how the device will vibrate and operate during an emergency. Note: Some organizations my restrict devices from entering Demo Mode. Because this is intended to be a temporary state for the device, the device will beep and vibrate every 15 minutes while in this mode to remind you to exit Demo Mode. Simulating an Emergency in Demo Mode 17 DRAFT Putting the Device in Demo Mode To display the device menu, press the Menu button. Press the Up button until Turn on DEMO Mode is highlighted. 18 Getting Started with the RiskBand Device DRAFT With Turn on DEMO Mode highlighted, press the Menu button. Press the Up button to select Yes. With Yes highlighted, press the Menu button to enter Demo Mode. The device vibrates and enters Demo Mode. The word DEMO appears on the screen. The color of the word DEMO alternates between red and yellow. Simulating an Emergency in Demo Mode 19 DRAFT Triggering an Emergency in Demo Mode With the device in Demo Mode, trigger an emergency by pressing the Emergency button for 2 seconds. A ring appears on the screen to let you know the emergency has been sent. The device then simulates acknowledgment by the RiskBand servers of your emergency by vibrating briefly. The red GPS icon indicates that GPS coordinates have not yet been established for this emergency. The ring changes to a blue doughnut when the emergency is registered with the RiskBand ARIES Manager. After the GPS coordinates are established, the arrow disappears. 20 Getting Started with the RiskBand Device DRAFT When the emergency is fully engagedit is registered, the GPS coordinates are established, and the voice connection has been madea blue circle appears on the screen. The device gives a short, rapid vibration. You can simulate closing an emergency demo by pressing and holding the Menu button for 3 seconds. The device vibrates when the assigned screen displays. Every 15 minutes the device will beep twice and vibrate to remind you the device is still in Demo Mode. After an emergency has been closed, if there are photos on the device that need to be uploaded to the RiskBand servers the blue cloud icon appears. If the battery level is low, the device will suspend uploading photos from a closed emergency and display the red cloud icon. It will continue uploading photos after the battery is charged. Simulating an Emergency in Demo Mode 21 DRAFT Taking the Device Out of Demo Mode To display the device menu, press the Menu button. Press the Up button until Turn off DEMO Mode is highlighted. 22 Getting Started with the RiskBand Device DRAFT With Turn off DEMO Mode highlighted, press the Menu button. Press the Up button to select Yes. With Yes highlighted, press the Menu button to exit Demo Mode. The device exits Demo Mode, and the assigned screen displays. Simulating an Emergency in Demo Mode 23 DRAFT 24 Getting Started with the RiskBand Device DRAFT 3 Behind the Scenes with RiskBand The RiskBand device is designed to not draw attention to itself in an emergency. However, even though the device may not seem to be doing anything, there is a lot happening in the background when you initiate a RiskBand emergency. The RiskBand system is very customizable, and not every organization will utilize every feature. The actual response to an emergency will vary according to the policies and procedures of your organization, but as a general rule, heres what happens. Behind the Scenes with RiskBand 25 DRAFT A single press of the Emergency Activation Button on your RiskBand device generates an emergency. The RiskBand device begins to take photographs and uploads them to the RiskBand servers where they are available to your security personnel. Additionally, your GPS location is immediately updated. The RiskBand servers receive the alert and immediately attempt to send your device an acknowledgment. The long vibration pattern on your device tells you that the emergency has been received. The RiskBand servers send an alert to the security personnel for your organization. Information about you and your situation is available to security personnel. 26 Getting Started with the RiskBand Device DRAFT The device will initiate a call to establish two-way voice communication with a designated response team. The second long vibration pattern on your device confirms that the voice connection has been established. Even though voice communication has been established, designated responders will likely listen on mute while learning more about your current situation. All the audio from this voice connection is recorded. If your organization has enabled GPS on your device, a map showing your exact location is available to the designated responders. If your organization allows self-cancellation, there is a short period of time where you can cancel an emergency by pressing and holding the Menu button. After that only designated responders can cancel the emergency. Behind the Scenes with RiskBand 27 DRAFT 28 Getting Started with the RiskBand Device DRAFT 4 Using the RiskBand Device This chapter describes actions that can be performed with the RiskBand device:

Triggering and Canceling Emergencies on page 30 Triggering an Emergency from Impact Detection on page 31 Triggering an Emergency from Man Down Detection on page 32 Reading and Clearing Messages on page 33 Accessing the RiskBand Device Menu on page 33 Device Menu: About Airplane Mode on page 34 Device Menu: Turning Demo Mode On and Off on page 35 Device Menu: About Diagnostics on page 36 Synchronizing with the RiskBand ARIES Manager on page 36 Displaying Device Information on page 37 Device Menu: Powering Off the RiskBand Device on page 38 Device Menu: Restarting the Device on page 39 Restarting the Device Manually on page 40 About Sending Diagnostics on page 41 About Device Updates on page 42 About Required Training on page 43 Taking Training Course from the RiskBand Training Website on page 44 Taking Training Course from the RiskBand Training Website on page 44 Note: Most menu selections require you to confirm your selection. Using the RiskBand Device 29 DRAFT Triggering and Canceling Emergencies To activate an emergency, press and hold the Emergency button for 2 seconds. For additional details on what happens during an emergency, see Sending an Emergency on page 13 Depending on your organizations policies, you may have a brief period of time to self-cancel an accidentally triggered emergency from your device. If you have successfully self-canceled an emergency, a red line will display across the ring, donut, or filled-in circle. Note: The ability to self-cancel an emergency is managed by your organizations policies. With some policies, you are not allowed under any circumstances to self-cancel an emergency. With other policies, you may be allowed to cancel an emergency within 20 seconds or 60 seconds of triggering it. Or you may be allowed to cancel up to the point when the emergency is registered with the RiskBand servers. 30 Getting Started with the RiskBand Device DRAFT Triggering an Emergency from Impact Detection One of the advanced safety options that can be configured on the device is impact and fall detection. If this option is enabled on your device, then abrupt impactsthat might be caused by falling down or being in an automobilecan trigger an emergency. As not every fall or impact results in the need to trigger an emergency, the device beeps and asks you if you are OK. At this device prompt, you can press the menu button to cancel the pending emergency, or you can press the emergency button to trigger an emergency. You can also let the timer on the prompt expire and the emergency will trigger automatically. If you experience a fall or impact, but you are not hurt and do not require emergency attention, press the Menu button to cancel the pending emergency. If you are injured or require attention, press the Emergency button to trigger the emergency immediately. Or if you let the time expire, the emergency will trigger automatically. Using the RiskBand Device 31 DRAFT Triggering an Emergency from Man Down Detection Another advanced safety option that can be configured on the device is the man down feature. If this option is enabled on your device, then extended periods of inactivitythat might be caused by passing out for a periodcan trigger an emergency. As not every period of immobility results in the need to trigger an emergency, the device beeps and asks you if you are OK. At this device prompt, you can press the menu button to cancel the pending emergency, or you can press the emergency button to trigger an emergency. You can also let the timer on the prompt expire and the emergency will trigger automatically. If you have fainted, dozed off, or otherwise have not moved for a period of time, but you are OK and do not require emergency attention, press the Menu button to cancel the pending emergency. If you are not OK or require attention, press the Emergency button to trigger the emergency immediately. Or if you let the time expire, the emergency will trigger automatically. 32 Getting Started with the RiskBand Device DRAFT Reading and Clearing Messages For additional information on displaying and clearing messages, see Receiving Messages on page 14. To read a message that has been sent to the RiskBand device, press the Menu button. After you have read a message, pressing the Menu button will clear the message and then display the next message. Or if there are no other messages, the device will display the assigned screen. Accessing the RiskBand Device Menu To access the options on the RiskBand device menu, press the Menu button. To access the options on the RiskBand device menu, press the Menu button. When the option you want is selected, press the Menu button. Using the RiskBand Device 33 DRAFT Device Menu: About Airplane Mode Airplane Mode on the RiskBand device is similar to Airplane Mode on mobile phones. It temporarily deactivates the connection to the cellular network. While the RiskBand device is in Airplane Mode, the device will not receive any messages and your security personnel will not be able to trigger an emergency remotely. However, while the device is in Airplane Mode, you can trigger an emergency by pressing and holding the Emergency button for 2 seconds. Note: Some organizations do not allow devices to go into airplane mode. Putting the Device in Airplane Mode With the RiskBand device menu displayed and with the Turn on Airplane Mode option selected, press the Menu button to enter Airplane Mode. While the device is in Airplane Mode, the airplane icon appears on the screen. Note: When triggering an emergency when the device is in airplane mode, there can be a delay of up to 90 seconds for the device to reconnect to the network and register an emergency with the RiskBand ARIES Manager. This delay can be even longer if there is no network or data connectivity in your location. 34 Getting Started with the RiskBand Device DRAFT Taking the Device out of Airplane Mode With the RiskBand device menu displaying and with the Turn off Airplane Mode option selected, press the Menu button to turn off Airplane Mode. The device exits Airplane Mode, and the airplane icon is removed from the screen. The assigned screen appears. Device Menu: Turning Demo Mode On and Off For additional information on Demo Mode, see Simulating an Emergency in Demo Mode on page 17. With the RiskBand device menu displaying, and with the Turn on DEMO Mode option selected, press the Menu button to enter Demo Mode. With the RiskBand device menu displaying, and with the Turn off DEMO Mode option selected, press the Menu button to turn off Demo Mode. The device will return to the main screen. Using the RiskBand Device 35 DRAFT Device Menu: About Diagnostics To support troubleshooting issues that may arise with using the RiskBand device, the device menu provides access to the following diagnostic tools and screens:

Synchronize with Server About this Device With the RiskBand device menu displayed, and with the Diagnostics option selected, press the Menu button to display the diagnostic tools and screens. Select a diagnostic option and press the Menu button. Synchronizing with the RiskBand ARIES Manager The RiskBand device automatically syncs with the RiskBand server. However, if instructed to do so by RiskBand customer support, you can force your device to synchronize. With the RiskBand device menu displayed, and with the Synchronize with Server option selected, press the Menu button to synchronize your device with the RiskBand servers. The device initiates a call home operation and displays the Synchronizing screen. After the synchronization request is sent to the RiskBand ARIES Manager, the device displays the assigned screen. 36 Getting Started with the RiskBand Device DRAFT Displaying Device Information In some cases, customer support or security personnel may need detailed information about your device like the serial number or SIM card number. This information can be displayed by selecting the About this Device option from the device menu. With the RiskBand device menu displayed, and with the About this Device option selected, press the Menu button to display information about the device. This is an example of the device information that is displayed. From this screen, press the Menu button to return to the assigned screen. Using the RiskBand Device 37 DRAFT Device Menu: Powering Off the RiskBand Device The ability to power off your device is dependent upon the security policy that has been assigned to it. If your organization allows devices to be powered off, you can select Power Off Device from the device menu. Note: If your device is unresponsive, and you are not able to access the device menu, you can restart the device manually. See Restarting the Device Manually on page 40. If restarting the device does not allow you to access the device menu, contact customer support for instructions on how to proceed. With the RiskBand device menu displayed and with the Power Off Device option selected, press the Menu button to power off the device. To Power On the device, hold both UP/DOWN buttons until you feel a short vibration and the display comes on. Caution: It can take 1-2 minutes for the device to power up completely. Do not use a RiskBand device unless you see your user name on the screen. If your login name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency. 38 Getting Started with the RiskBand Device DRAFT Device Menu: Restarting the Device If your organization does not allow devices to be powered off, the device menu displays the option to Restart Device. Note: If your device is unresponsive, and you are not able to access the device menu, you can restart the device manually. See Restarting the Device Manually on page 40. If restarting the device does not allow you to access the device menu, contact customer support for instructions on how to proceed. With the RiskBand device menu displayed and with the Restart Device option selected, press the Menu button to restart the device. The device restarts, and the assigned screen displays. Caution: It can take 1-2 minutes for the device to fully reset. Do not use a RiskBand device unless you see your user name on the screen. If your name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency. Using the RiskBand Device 39 DRAFT Restarting the Device Manually In rare situations the device may become unresponsive, and you may not be able to access the device menu to restart the device. If this situation occurs, you can reset the device manually by pressing and holding the up and down arrows for seven seconds. Note: If your device does not restart after seven or eight seconds, contact customer support for instructions on how to proceed. To reset the device, press and hold the Up and Down buttons for 7 seconds. When the device restarts it returns to the assigned screen. Caution: It can take 1-2 minutes for the device to fully reset. Do not use a RiskBand device unless you see your user name on the screen. If your name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency. 40 Getting Started with the RiskBand Device DRAFT About Sending Diagnostics In situations where your device may not act as expected or may appear to malfunction, RiskBand technical support personnel can request that the device send diagnostic information to the RiskBand ARIES Manager. When this happens, an action message will display on the device to inform you that the device will be sending diagnostics. This process uses a lot of the device resources, and, while you can continue to use the device, it may exhibit sluggish response times and poor performance. After a the device receives a request to send diagnostics to the RiskBand ARIES Manager, an action message displays on the device. Press the menu button to read the message. The message informs you that the device performance will be poorer than usual while the diagnostic upload is in progress. Press the menu button to clear the message. The diagnostics icon displays while the device sends the diagnostic information to the RiskBand ARIES Manager. When it has finished, the icon disappears. Using the RiskBand Device 41 DRAFT About Device Updates Occasionally, RiskBand updates the software that runs the RiskBand devices. These software updates are called firmware updates, and they are created to fix bugs and to add new features and new functionality to the device. Each organization has a firmware policy that determines which updates are appropriate for your device as well as when the update should occur. When the RiskBand ARIES Manager determines that your firmware policy requires your device to be updated, it sends a message to your device telling you that the device will be updated the next time it is plugged in to a charger. The update will happen automatically; you do not have to do anything except connect the device to the charger. On occasion, the firmware in your device may need to be updated. The need for an update, and the schedule for deploying that update, is determined by your organization administrators. Firmware updates for your device are download in the background, and when the update has been fully downloaded to the device and is ready to be installed, an action message displays on your device. This message instructs you to connect the device to the charger in order to apply the update. After a firmware update for the device has been fully downloaded, an action message displays on the device. Press the menu button to read the message. The message informs you that the next time you connect the device to a charger, the update will be installed. Press the menu button to clear the message. After the device is connected to a charger, the firmware update will be downloaded and applied, and then the device will then restart. After restarting, the device will display the assigned screen, which displays your user name. 42 Getting Started with the RiskBand Device DRAFT About Required Training In some organizations, online training may be required before people are allowed to use the RiskBand device. If online training is required by your organization, then any device assigned to you will check during startup to see if you have completed the training. If you have not completed the training, the RiskBand device will remind you that training needs to be completed. The device will not start up beyond these reminder screens until the RiskBand ARIES Manager has been notified that you have successfully completed the course. The device reminds you that training is required before using the device. The device displays your full user name, which you will enter into the training program after you have successfully completed the course. After you have reviewed the list of required training modules and select OK, the device will power off. After completing the training, power the device on. (Devices that are not allowed to power off will restart.) To Power On the device after completing the training, hold the Menu button down for three seconds. After you feel a short vibration on the device, release the menu button. After the device reaches the normal assigned screen, and you can see your user name displayed on the device, the device is ready for use. Using the RiskBand Device 43 DRAFT Taking Training Course from the RiskBand Training Website A list of RiskBand training modules can be found at docs.riskband.com/training. Clicking on the Take Course icons on that page will launch the online training modules. After you have successfully completed the course, the training module will prompt you to enter your user name. This is the user name that is displayed on the reminder screen on your device. It is your user name combined with your organizations prefix. For example, if a user was part of the Acme organization whose prefix was acme, and their user name was jdoe, then he or she would enter acme\jdoe in the User Name field on the final screen of the training. After clicking Submit, the training module will send a course 44 Getting Started with the RiskBand Device DRAFT completion notice for your user name to the RiskBand ARIES Manager. After all required training modules are completed, you can restart your device and it will display your user name on the assigned screen, and you can use the device. Taking Training Courses from the RiskBand ARIES Manager If you have been sent an email or text message providing you with log in credentials, you can log in to the RiskBand ARIES Manager to take required training courses. When you first log in to the RiskBand ARIES Manager, a dialog box displays that provides links to required training. Clicking on a link launches the training module, and successful completion of the module is automatically recorded in the system. Using the RiskBand Device 45 DRAFT 46 Getting Started with the RiskBand Device DRAFT 5 Charging the RiskBand Device Caution: Customers must use the RiskBand-supplied charger for charging devices. Unsupported chargers which may supply too much or too little current can damage the device or the charger. Using an unapproved charger and cable will void the RiskBand warranty. Caution: Do not allow devices to discharge completely. The self-discharge of batteries for an extended period of time at low battery levels can damage the battery. Devices that are not going to be charged (or that will not be used) for 1-2 days, should be powered off using the device menu. See Device Menu: Powering Off the RiskBand Device on page 38. RiskBand recommends that you avoid the critical power state on devices. When devices are not in use, connect the devices to the supplied charging units. Use the charger and cable that are supplied with the RiskBand device for charging the devices battery. If the device is charging, the charging LED displays on the device, and the charging icon will appear on the LCD. Figure 1: Device charging LED with cable connected Note: RiskBand recommends that you do not remove the device from the charger until the LED displays green. Removing the device from the charger before the green LED indicates it is fully charged, or removing the device from the charger when the LED is off, will result in the device being unable to accurately report remaining battery life. Charging the RiskBand Device 47 DRAFT About the LED Charging Light While the device is physically connected to the charger, the LED charging light will be displayed (see Figure 1). If the device is charging, the LED will be red, and if the device is fully charged it will be green. Charging times for the device can vary, but generally the device can be fully charged within 6 hours. In cases where the device senses it might be overheating, it may stop charging and turn the charging LED off. However, after the temperature drops to a safe level, charging will restart and the LED will display again. Note: If after 6 hours of charging, the charging LED is still red, disconnect the device from the charger and then reconnect it. If after 6 more hours, the charging LED does not turn green, contact customer support. About Device Performance While Charging The RiskBand device can be used while connected to the charger. However, the device can experience reduced cellular connectivity and/or reduced GPS performance while it is actively charging. Should a situation arise where you need to trigger an emergency with a device while it is charging, RiskBand recommends that, after triggering the emergency, you take the extra step of disconnecting the device from the charger. 48 Getting Started with the RiskBand Device DRAFT 6 More about the RiskBand Device This chapter provides additional information about your RiskBand device:

About the RiskBand Display on page 49 About RiskBand Device Buttons on page 53 About the RiskBand Device Startup Process on page 54 About Poor Cellular Connectivity and GPS Performance on page 55 About Low Power States on page 56 A Note About GNSS and GPS on page 57 About the RiskBand Display There are three general kinds of information or icons displayed on the RiskBand screen:

General Device Information Emergency Indicators Device State Icons General Device Information On the main screen, the RiskBand device displays the following information:

Time the current time. The time is set through the cellular connection. Date the current date. Your User Name this indicates that information about you has been registered with the RiskBand servers. Device Name this is the name of the device. It is the device prefix of the organization, division, or group combined with a number. More about the RiskBand Device 49 DRAFT Emergency Indicators Your RiskBand device is configured to respond to emergencies in one of the following modes:

Stealth Mode there is no visual indication on the screen that an emergency is in progress. A series of vibrations on the device will signal you that the emergency has been initiated and a response has started. Discreet Mode the following emergency indicators are displayed to signal the state of the response:

Ring the emergency has been initiated. The RiskBand servers have not yet acknowledged the emergency. Doughnut the RiskBand servers have registered the emergency, but the voice connection has not yet been established. If the red GPS indicator also appears, it means that the device has not established GPS coordinates since the emergency was initiated. 50 Getting Started with the RiskBand Device DRAFT Blue Dot the RiskBand servers have registered the emergency, and the GPS coordinates have been established. If voice connections are allowed by your organizations policy, the voice connection has also been established. More about the RiskBand Device 51 DRAFT Device State Icons In addition, there are several icons that may appear on the screen:

Cellular Connection Indicator indicates the signal strength of the devices cellular connection. GPS Signal Indicator indicates that your GPS coordinates cannot be established. Battery Charge Indicator indicates the percentage of battery life remaining. Charging Indicator indicates the device is connected to power and is charging. More about the Battery Life Indicator The battery displays an estimate of the percentage of battery life remaining. More about the GPS Signal Indicator The GPS signal indicator might be better described as the no GPS signal indicator. It only appears when your GPS coordinates cannot be established. If your organization does not use GPS, or if your device is successfully acquiring GPS coordinates, the GPS icon will not appear. The device may be unable to successfully send GPS coordinates for a number of reasons. However, as a general rule, the no GPS signal indicator lets you know either:

that the device is at least two minutes late acquiring GPS coordinates as specified by the power management policy, or;

the device has not yet acquired one set of GPS coordinates since an emergency was triggered. 52 Getting Started with the RiskBand Device DRAFT About RiskBand Device Buttons The following buttons are available on the RiskBand device:

Emergency Menu Up Down The following actions can be initiated using the buttons:

Emergency pressing the Emergency button for 2 seconds Cancel Emergency if your organizations policies allow it, pressing the Menu button for 3 seconds cancels an emergency. (The device menu is unavailable during an emergency.) Display Menu pressing the Menu button. (The device menu is unavailable during an emergency.) Device Reset pressing the Up and Down buttons simultaneously for 7 seconds. Any button when pressedexcept for the Emergency buttonturns on the backlight on the LCD for 7 seconds. More about the RiskBand Device 53 DRAFT About the RiskBand Device Startup Process When a RiskBand device starts up, one of the first things it does is try to figure out who it has been assigned to and what it should do in an emergency. The device gets this information by connecting to the RiskBand ARIES Manager on the Internet. Consequently, the device needs a data connection on the cellular network. If you turn on or restart a device in a location where the device cant get a connection to the cellular network, the device will display the No cell data connection screen. If you see this screen, move the device to a location where there is a strong cellular network signal. After connecting to the cellular network, it is possible the data portion of that connection may be poor. If that is the case, the device will display the Poor cell data connection screen. If you see this screen, move the device to a location where there is a stronger cellular connection and a better data connection. If, after moving to different locations where there is better cellular connectivity, the device never moves off these two screens, contact customer support. Caution: Do not use a RiskBand device unless you see your user name on the screen. If your user name does not appear on the screen, the RiskBand device may not be able to successfully send an emergency. 54 Getting Started with the RiskBand Device DRAFT About Poor Cellular Connectivity and GPS Performance As you move around with your RiskBand device you may encounter and pass through areas of poor cellular connectivity or be in areas where GPS performance is limited. This is a normal situation, and it is expected in the normal operation of the device. After the initial device startup process, and the device reaches a state where it correctly displays your user name on the assigned screen, it continues to function even with occasional periods of no cellular connectivity or poor GPS performance. Even in situations where the device has no network data connectivity, or even no cellular network connectivity, the device continues to provide useful services. For example, No data connectivity even though the RiskBand ARIES Manager cannot be immediately notified of a triggered emergency, the device can still call out to emergency responders. No cellular connectivity even though the device cannot call out or connect to the RiskBand ARIES Manager during a triggered emergency, it still takes photos and collects GPS coordinates, which will be uploaded as soon as connectivity is restored. In both of the situations above, the RiskBand ARIES Manager can determine that the device is not communicating as it should, and it sends notifications to designated administrators or monitors telling them that you might be in trouble. See Figure 2: Example of a Late Calling Home Notification on page 55. The following things can be done to prevent reduced cellular connectivity and poor GPS performance:

Keep the device battery charge above 10%. Do not use the device while it is connected to the charger Do not use devices in close proximity to each other. GPS performance is the area most likely to be affected by proximity to other devices. Devices will work best if separated by 1-3 feet. Figure 2: Example of a Late Calling Home Notification More about the RiskBand Device 55 DRAFT About Low Power States The battery charge indicator on the device provides an approximation of the amount of battery power remaining. When the battery has approximately 20% of its battery life remaining, the battery charge indicator will turn yellow and starts to blink. When the battery has approximately 10% of its battery life remaining it enters a critical battery state. In this state the battery charge indicator turns red and blinks. Additionally the critical battery warning displays on the device. In the critical battery state the device will stop taking GPS coordinates and will stop calling home to the RiskBand ARIES Manager in order to save power for triggering an emergency. If an emergency is triggered while the device is in the critical battery state, the device will resume full operation at full power and continue to do so until the emergency is closed or until it runs out of power. 56 Getting Started with the RiskBand Device DRAFT A Note About GNSS and GPS The RiskBand device uses the Global Navigation Satellite System (GNSS) to obtain location information. GNSS is comprised of a number regional satellite-based navigation systems including GPS, which is the satellite system created by the United States. Depending on the power management policy in use, RiskBand devices can obtain location information from any of the satellites in any of the following systems:

GPS (USA) Galileo (Europe) GLONASS (Russia) BeiDou (China) SBAS (Europe) QZSS (Japan) While the term GPS is frequently used in RiskBand documentation as a general term to describe location and positioning features of the device, be aware that the location acquisition capabilities of the device are truly global. More about the RiskBand Device 57 DRAFT 58 Getting Started with the RiskBand Device DRAFT 7 Accessing the RiskBand ARIES Manager Note: Even if you have been assigned a RiskBand device, you may not need to log in to access the RiskBand ARIES Manager. The steps in this chapter only apply to users who have received RiskBand ARIES Manager log in credentials in an email or text message. In addition to the RiskBand device, there are some features and services that are available through a RiskBand software program referred to as the RiskBand ARIES Manager client. This chapter describes how to install the RiskBand ARIES Manager client and access the features in the RiskBand ARIES Manager. Installing the RiskBand ARIES Manager Client on page 59 Installing the RiskBand ARIES Manager on Windows on page 60 Launching the RiskBand ARIES Manager on Windows on page 61 Installing the RiskBand ARIES Manager Client on Mac OS on page 61 Installing the RiskBand ARIES Manager Client on UNIX/Linux on page 62 Determining the Version of the Installed Client Software on page 63 Logging in to the RiskBand ARIES Manager on page 65 Closing the RiskBand ARIES Manager on page 69 About Passwords on page 69 About Password Strength Policies on page 70 Resetting Passwords on page 71 Viewing and Taking Training Modules on page 72 Viewing a History of Action Messages on page 74 Viewing Closed Emergencies on page 75 Installing the RiskBand ARIES Manager Client To access the RiskBand web services, you need to install the RiskBand ARIES Manager client. Download the installer that matches the operating system of the computer you will be using. The following installers are available for download from https://docs.riskband.com/downloads/. RiskBand-installer-mac.zip RiskBand-installer-unix.zip RiskBand-installer-win-x64.msi (for 64-bit Windows operating system) RiskBand-installer-win-x86.msi (for 32-bit Windows operating system) Currently, the 64-bit Windows client is the only officially supported version of the RiskBand ARIES Manager. The system requirements for this version are Accessing the RiskBand ARIES Manager 59 DRAFT Windows 64-bit operating system 4 GB of RAM 150-200 MB free disk space Network connection to the Internet Installing the RiskBand ARIES Manager on Windows To install the RiskBand ARIES Manager on the Windows operating system:

1. Download the RiskBand-installer-win-x.msi file that is appropriate for the operating system on your computer. 2. Double-click RiskBand-installer-win-x.msi. 3. On the Welcome screen click Next. 4. To install to the default location, click Next. To install in a different location, click Browse and then navigate to the installation folder you prefer, or create a new installation folder. After you are finished, click OK. Then click Next. 5. Click Install. 6. If asked if you want to allow the installation program to modify your device, click Yes. The RiskBand ARIES Manager client is installed on your computer. 7. After the installation completes, click Finish. The RiskBand ARIES Manager is now installed and ready for use. 60 Getting Started with the RiskBand ARIES Manager DRAFT Launching the RiskBand ARIES Manager on Windows To log in to the RiskBand ARIES Manager:

1. Click Start on the Windows desktop. 2. In the applications list, scroll down to RiskBand and click RiskBand ARIES Manager. The RiskBand ARIES Manager login screen appears. Installing the RiskBand ARIES Manager Client on Mac OS Note: You may need to create an exception to your Macs security policy to allow it to run applications downloaded from the Internet. To install the RiskBand ARIES Manager client on Mac OS:

1. Download RiskBand-installer-mac.zip to a directory where you want to install the RiskBand ARIES Manager client. Accessing the RiskBand ARIES Manager 61 DRAFT 2. In the directory where you downloaded the installer, double-click RiskBand-installer-mac.zip Mac OS unzips the file and creates a directory called RiskBand ARIES Manager. Some versions of Mac OS will automatically unzip the downloaded file for you. 3. In the RiskBand ARIES Manager folder, double-click RiskBand ARIES Manager. The RiskBand ARIES Manager login screen appears. 4. Using the information that was sent to you in the invitation email from your organization, log in to the RiskBand ARIES Manager. Installing the RiskBand ARIES Manager Client on UNIX/Linux Note: Before installing the RiskBand ARIES Manager client on your UNIX/Linux or machine, you must have Java installed on your computer. Enter java -version on the command line to determine if Java is installed. To install the RiskBand ARIES Manager client on a UNIX/Linux operating system:

1. Download RiskBand-installer-unix.zip to a directory where you want to install the RiskBand ARIES Manager client. 2. In the directory where you downloaded the installer, type unzip RiskBand-installer-unix.zip 3. Type chmod 755 runRiskBandGui.sh 4. Type ./runRiskBandGui.sh The RiskBand ARIES Manager login screen appears. 62 Getting Started with the RiskBand ARIES Manager DRAFT 5. Using the information that was sent to you in the invitation email from your organization, log in to the RiskBand ARIES Manager. Determining the Version of the Installed Client Software The current version of the RiskBand ARIES Manager client is 1.0.2. You can determine which version of the RiskBand ARIES Manager you have installed on your computer in this way:

Windows the version of the RiskBand ARIES Manager reported in the Programs and Features dialog box. In the example shown here, the installed version is 1.0.2. Accessing the RiskBand ARIES Manager 63 DRAFT Mac OS in the Finder window the version should display in the Version column. In this example the version number is 1.0.2. Linux the version number is determined by the date of the guirb-Dev.jar file. Version 1.0.2 has a date of 3/13/2019 or later. 64 Getting Started with the RiskBand ARIES Manager DRAFT Logging in to the RiskBand ARIES Manager In the process of assigning you a device, a user ID was created for you in the RiskBand system. Your user ID and login credentials were emailed to you. The email may have looked something like this:

Use the information in this welcome email to log in to the RiskBand ARIES Manager. To log in to the RiskBand ARIES Manager:

1. Open the RiskBand ARIES Manager by clicking Start > All Programs > RiskBand >

RiskBand ARIES Manager. The RiskBand ARIES Manager Log In dialog box appears. In the Region field, enter the Region included in your welcome email. In the User Name field, enter your full user name. 2. 3. Include the domain prefix with your user name. In the illustration above, the domain prefix is acme so you would enter acme\jdoe in the User Name field. 4. In the Password field, enter your password. Accessing the RiskBand ARIES Manager 65 DRAFT 5. Click Log In. 6. If you have entered valid login credentials, the program will determine if the version of the RiskBand ARIES Manager that is being used on your computer matches the current version on the server. If it does not, then the latest version of the RiskBand ARIES Manager is downloaded to your computer. After it has been downloaded, you will need to repeat steps 4 and 5 to log in again. The first time you log in to the RiskBand ARIES Manager the Accept Agreements dialog box appears. You will need to accept the EULA, Terms of Use, and Privacy Policy. 7. Click on the link to view the agreements. The agreements can also be viewed at: https://us.riskband.com/legal.pdf. 8. After reading the agreements, click I Agree. You are logged in to the RiskBand ARIES Manager. 66 Getting Started with the RiskBand ARIES Manager DRAFT If you are unable to connect to the RiskBand ARIES Manager, here are some possible reasons:

Your company firewall is preventing the connection. If this is case, contact your IT group and ask if them to open up outgoing TCP/IP on port 443. Your company uses a proxy server. If this is the case, see the Configuring Proxy Server Settings section of this guide. Note: After logging in, the RiskBand ARIES Manager displays any required training that you need to complete. You can click Finish to close the dialog box and take the training later (see Viewing and Taking Training Modules on page 72). Or, you can click a link that is displayed to take the training immediately. Configuring Proxy Settings If your organization uses a proxy server that allows users to connect to the internet, you can provide proxy server settings to the RiskBand ARIES Manager. Note: Contact your organizations network administrator to get the proxy settings for you network. To set proxy server settings:

1. From the RiskBand ARIES Manager login screen, click Proxy Settings. The Proxy Settings dialog box appears. 2. 3. 4. In the HTTPS Proxy Host field, enter the network name or IP address of your organizations proxy server. In the HTTPS Proxy Port, enter the port that your proxy server communicates on. In the HTTPS Proxy User Name, enter a user name that is authorized to use the proxy server. 5. In the HTTPS Proxy Password field, enter the password for the user. 6. Click OK. The RiskBand ARIES Manager now has the proxy server information necessary to communicate over the Internet. Note: The RiskBand ARIES Manager does not validate any of the information entered in the Proxy Settings dialog box. If you get a connection refused error, verify that the information you entered is correct. Recovering Forgotten Passwords If you have forgotten your password for the RiskBand ARIES Manager, you can reset it with the Reset Password Wizard. Depending on how your organization has been configured, you will need the following information:

email address this is the email address that is associated with your user name in the RiskBand ARIES Manager. phone number this is the phone number that is capable of receiving SMS text messages that is associated with your user name in the RiskBand ARIES Manager. Accessing the RiskBand ARIES Manager 67 DRAFT However, if your organization is configured so that password self-recovery is Allowed via Email, you do not need to enter a phone number. Note: If you do not know your user name you cannot use this wizard to recover your password. You will need to contact your organizational administrator to get your user name and password. To recover a forgotten password:

1. From the RiskBand ARIES Manager login screen, click Forgot your password?

The first screen of the Reset Password Wizard appears. This screen contains important information about the password recovery process. 2. Click Next. The Enter Your Information dialog box appears. 3. In the Your User Name field, enter your user name. The user name should include the organization domain. For example, in an organization where the domain was acme, the user name jdoe would be entered as acme\jdoe. 4. 5. In the Your Email Address field, enter your email address. In the Your Phone Number field, enter your telephone number. This field is optional if your organization is configured to allow password self-recovery with just an email address. 6. Click Next. 7. Click OK. The Password Reset Request Accepted screen appears. 8. 9. In the Password Reset Code Sent via Email field, enter the code that was sent to your email address. In the Password Reset Code Sent via SMS Text field enter the reset code sent to your phone. 10. Click Next. 11. Click OK. The Password Reset Complete screen appears. 12. Click Finish. The RiskBand ARIES Manager sends an email to you containing your new credentials. 68 Getting Started with the RiskBand ARIES Manager DRAFT Closing the RiskBand ARIES Manager When closing the RiskBand ARIES Manager, you have two options:

Log Off closes the session and returns you to the login screen. To log off, click File >

Log Off. Exit closes the program completely, and returns you to your operating systems desktop. To exit the RiskBand ARIES Manager completely click File > Exit. About Passwords Note: After logging in to the RiskBand ARIES Manager for the first time, RiskBand strongly recommends that you change your password. User passwords can be set to one of following modes or types:

Memorized these passwords are traditional passwords that a user creates and can use to log in to the RiskBand ARIES Manager. Cryptographic these passwords are generated by the system and are 40 characters long. Table 1 shows some of the feature and vocabulary differences between these two types of passwords. Table 1: Differences between password types Memorized Passwords Cryptographic Passwords User created (must comply with your organizations User Password Strength Policy ) System Assigned Up to 40 characters long Exactly 40 characters long Accessing the RiskBand ARIES Manager 69 DRAFT Table 1: Differences between password types Memorized Passwords (cont.) Cryptographic Passwords (cont.) Requires the use of sessions for programmatic access to RiskBand APIs. Can be used for programmatic access to RiskBand APIs. Selecting Auto-generate password in the Reset Password dialog creates a memorized password that is emailed to the user. Configuring an account for secret key access in the Reset Password dialog displays the cryptographic password on the Secret Key Configured dialog, where you have the opportunity to cut and paste it to a location where it can be saved. Memorized Secret Authenticator

(Encrypted) Cryptographic Secret Key (for session-less programmatic access. About Password Strength Policies Password strength policies are defined as follows:

Maximum Passwords must be 12 characters in length and contain at least three of the following four types of characters: lowercase, uppercase, numerical, and special characters. Additionally, complexity requirements are enforced, which means that dictionary words, and slightly masked dictionary words, are not allowed. Strong (Default) Passwords must be 8 characters in length and contain at least two of the following four types of characters: lowercase, uppercase, numerical, and special characters. Additionally, complexity requirements are enforced, which means that dictionary words, and slightly masked dictionary words, are not allowed. Standard Passwords must be 8 characters in length and contain at least two of the following four types of characters: lowercase, uppercase, numerical, and special characters. Weak Passwords must be 4 characters in length. The RiskBand ARIES Manager provides a password strength indicator to indicate the strength of the password entered. The password strength policies roughly correspond to the following visual indicators:

Maximum Strong Standard Weak 70 Getting Started with the RiskBand ARIES Manager DRAFT Resetting Passwords To reset a user password:

1. In the navigation pane, under the User section, click Users. 2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password. The Reset Password dialog box appears. 3. In the Reset Password dialog box, choose the Mode or type of password you want to create. There are three choices:

Auto-generate password and email user (creates a memorized type password) Let me create the password (creates a memorized password) Configure this account to use a secret key (creates a cryptographic password) Accessing the RiskBand ARIES Manager 71 DRAFT 4. Click Reset Password. The users password is reset. If you chose to auto-generate a password, the password will be emailed to the user. After the user logs in with the new password, the user will be immediately required to change their password. If you chose to configure the account to use a secret key, the secret key is displayed in the Secret Key Configured dialog where it can be copied and saved for later use. Viewing and Taking Training Modules From the RiskBand ARIES Manager you can view the training modules that are available. You can also launch training modules by right-clicking on them and selecting Take Course. 72 Getting Started with the RiskBand ARIES Manager DRAFT Viewing Training Courses To view a training course:

1. 2. In the navigation pane, under the Training section, click Courses. In the Courses content pane, right-click the course you want to view and select View Course. The View Course dialog box appears. 3. After you are finished viewing the information about the course, click Close. The View Course dialog box closes. Accessing the RiskBand ARIES Manager 73 DRAFT Taking Training Courses To take a training course:

1. 2. In the navigation pane, under the Training section, click Courses. In the Courses content pane, right-click the course you want to take and select Take Course. The Take Course dialog box appears informing you that the browser has been launched to display the training course. 3. Click Close. You can now go to the browser window that was launched and take the training course. Viewing a History of Action Messages To view the full text of an action message that has been sent:

1. In the navigation pane, under the Users section, click Action Messages. The Action Messages content pane appears. 74 Getting Started with the RiskBand ARIES Manager DRAFT 2. From the Action Messages content pane, right-click the row that contains the action message you want to view and select View Full Message. The View Full Message dialog box appears. 3. After viewing the message, click Close. The View Full Message dialog box closes. Viewing Closed Emergencies To view the resolution details of a closed emergency:

1. In the navigation pane, under the Users section, click Closed Emergencies. The Closed Emergencies content pane appears. Accessing the RiskBand ARIES Manager 75 DRAFT 2. From the content pane, right-click the row that contains the emergency whose resolution details you want to view and select View Resolution Details. The View Resolution Details dialog box appears. 3. After viewing the resolution details, click Close. The View Resolution Details dialog box closes. 76 Getting Started with the RiskBand ARIES Manager DRAFT A Safety Handling Precautions Wearing the Device The supplied holster with integrated belt clip provides a method for users to comfortably and conveniently keep the RiskBand Aries device on their person for easy access and increased device protection. The RiskBand device is intended to be used while in the supplied holster and worn attached to a belt loop or similar, with the face and display of the device facing outward away from the body. Using the Buttons Do not use excessive force when pressing keypad buttons on the RiskBand device. Exposure to Dust and Liquid The RiskBand device has an IPx7 sealed housing providing liquid/dust resistance and is designed to withstand vibration, drop, thermal shock, and humidity cycling. Cleaning and Care Clean the RiskBand device with a soft or microfiber cloth and mild cleaner if necessary. Do not use harsh chemicals or abrasives. Device Charging Avoid charging or use o f the RiskBand device under extreme heat conditions or in environments where flammable gases/particles may be present. Caution: Customers must use the RiskBand-supplied charger for charging devices. Unsupported chargers that may supply too much or too little current can damage the device or the charger. Using an unapproved charger and cable will void the RiskBand warranty. Caution: Do not allow devices to discharge completely. The self-discharge of batteries for an extended period of time at low battery levels can cause damage to the battery. Devices that are not going to be charged (or that will not be used) for more than a few days should be powered off using the device menu. Radio Frequency Restrictions Avoid using the RiskBand device in environments where the use of radio devices is restricted or prohibited. When necessary the RiskBand device can be placed in Airplane Mode to temporarily disable radio communications. Medical Device Interference The RiskBand device can emit electromagnetic fields that could interfere with medical devices. If you are using a medical device, please consult with your physician before wearing or using the RiskBand device. Safety 77 DRAFT 78 Getting Started with the RiskBand Device DRAFT B Regulatory Compliance Regulatory Compliance (FCC and ISED Canada) This device complies with Part 15 of the FCC Rules and ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Lmetteur/rcepteur exempt de license contenu dans le prsent appareil est conforme aux CNR d'Innovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :

1. 2. brouillage est susceptible den compromettre le fonctionnement. Lappareil ne doit pas produire de brouillage;

Lappareil doit accepter tout brouillage radiolectrique subi, mme si le Model: RBD30060 FCC ID: 2AHZ7-300602022 (contains FCC ID 2AHZ7-R20082B00) IC: 21986-300602022 (contains IC: 21986-R20082B00) Caution: Any changes or modifications not expressly approved by RiskBand could void the user's authority to operate the equipment. Radio Frequency Exposure RiskBand uses the latest industry approved regulatory methods for tracking radio usage and Radio Frequency (RF) exposure in real time and managing power to ensure that the device complies with applicable RF exposure limits. SAR (Specific Absorption Rate) refers to the rate at which the human body absorbs RF energy - the SAR limit is 1.6 watts per kilogram in countries that set the limit averaged over 1 gram of body tissue (2.0 watts per kilogram in countries that set the limit averaged over 10 grams of body tissue). During testing, RiskBand Aries device radios are set to their highest transmission levels and SAR is evaluated in real time over intervals as specified by applicable regulations. The RiskBand Aries device model RBD30060 has been tested and meets applicable limits for radio frequency (RF) exposure when evaluated in positions that simulate use when worn or carried with the supplied device holster against the torso of the human body. The resulting SAR values from the above methods for model RBD30060 are:

SAR LIMIT : SAR VALUE (BODY) 1.6 W/kg over 1g of body tissue : 1.2 Unapproved cases or other accessories with metal parts may change the RF performance of the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified. Although this device has been tested to determine RF exposure compliance in each RF band of operation, not all bands are available in all areas. Regulatory and Compliance Notices 79 DRAFT Warranty RiskBand provides warranty against defects in workmanship or materials for the length of the customer contract. RiskBand does not warrant against normal wear and tear, nor damage caused by accident or abuse. Extended device protection plans and replacement options may also available. To obtain service please contact your distributor or RiskBand. Service, Repair, and Disposal If the RiskBand device stops charging or develops a short battery life, do not attempt to replace the battery and return the device to RiskBand for servicing. RiskBand Aries devices have no user serviceable parts - batteries should only be repaired by a trained technician to avoid damage which could cause overheating, fire, or injury. Information on returning a device to RiskBand can be found at www.riskband.com/support. The symbol below indicates that this product and its battery shall be disposed of according to local laws and regulations separately from household waste. Products may be returned to your distributor or to RiskBand, or they can be taken to a local disposal/recycling collection point as designated by yourl ocal authorities. Contacting RiskBand Support Site email Telephone Number Company Website www.riskband.com/support customercare@riskband.com 877-475-2263 (87RISKBAND) www.riskband.com 80 Getting Started with the RiskBand Device DRAFT Contacting RiskBand 81 DRAFT