Handover RENAULT EASY LINK Multimedia handover EASY LINK EASY LINK SYSTEM HANDOVER Process After having handed over the vehicle according to the 5 stages, you are now going to use this dedicated guide for the Multimedia part. Here are the 5 stages to be performed in order to prepare and carry out the handover correctly:
1 The pre-delivery appointment When arranging the appointment, remember to bring the following points to the customers attention:
Set up his or her MY Renault account Download the MY Renault app on his smartphone The customer must go to https://www.renault.pays On the day of delivery, the customer must come with his identifiers (E-mail address and password) 2 Preparation Activate car connectivity In order to demonstrate all of the services on the day of delivery, vehicle connectivity must be activated as from the preparation stage. The Easy Link system can take up to 72 hours to activate Compatibility:
Android: as from version 6 IOS: as from version 11 Windows Phone: not compatible How to activate car connectivity?
Description on page 2 3 Handover: first stages to be carried out with the customer From the outset and before presenting the EASY LINK system, the various pairing operations must first be carried out with the customer's smartphone. You will then be able to focus solely on presenting the system. 2 3 Pair the Bluetooth telephone 1 Synchronize the MY Renault app installed on the customers smartphone with the vehicle Create the PIN code in the MY Renault app to control certain vehicle functions from the smartphone 4 Handover: presentation of the universes 5 Conclusion After having performed the above operations, you can now present the different universes. Remind the customer that they have 3 years of connectivity and 3 years of Europe map update. Inform the customer of the available assistance and give him the last page Assistance and online help of this guide. Renault EASY CONNECT https://easyconnect.renault.com/
+33 (0)1 70 48 92 58 Renault E-guide http://www.e-guide.renault.com/portail/
MYRenault.pays https://www.renault.fr/connexion-inscription-my-
renault.html EASY LINK SYSTEM HANDOVER Stage 2 Preparation: description of operations STAGE Activate car connectivity In order to access the services, connectivity on board the vehicle must first be launched. Launching connectivity at the preparation stage will ensure that the vehicle is connected on the day of delivery. Note: activation of the vehicle can take up to 72 hours. Services available to the customer once connectivity has been activated:
Connected navigation Automatic updating of the maps of the customers favourite country STAGES TO BE FOLLOWED ON BOARD THE VEHICLE
(from the home screen) EASY LINK SYSTEM HANDOVER Stage 3 handover:
first stages to be carried out with the customer STAGE 1 Pair the Bluetooth telephone with the vehicle Conventional Bluetooth pairing enables the customer to make telephone calls and listen to music from his smartphone (if compatible). Bluetooth pairing process:
From the Easy Link main screen:
Click on Press Telephone. A message is displayed on the screen suggesting the pairing of a telephone Press Yes. The multimedia system searches for telephones with Bluetooth activated and visible close by Select the telephone from the list STAGE 2 Synchronize the MY Renault app previously installed on the customer's smartphone with the vehicle The MY Renault smartphone app lets the customer consult information concerning his vehicle, such as:
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Locate your vehicle and be guided to it on foot Enter a destination in MY Renault and send it to your vehicle
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- Go to your final destination on foot after parking Before starting, you must make sure that:
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You have activated vehicle connectivity and checked that data sharing is authorized (description on page 2) A MY Renault account has been created The MY Renault app is installed on the customers smartphone You have the customers MY Renault identifiers Being in a coverage network area EASY LINK SYSTEM HANDOVER Stage 3 handover:
first stages to be carried out with the customer STAGE 2 continued Synchronize the MY Renault app previously installed on the customer's smartphone with the vehicle 1 2 3 EASY LINK SYSTEM HANDOVER Stage 3 handover:
first stages to be carried out with the customer STAGE 3 Creation of a PIN code to set remote vehicle controls In the MY Renault app, the customer can control certain functions of his vehicle remotely:
Locking and unlocking of the doors Switching on the lights Sounding the horn The customer must create a four-digit code (PIN code) to access control services.
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This code must be kept by the customer The code will be required to use the remote control features EASY LINK SYSTEM HANDOVER Stage 4 handover:
presentation of the universes PRESENTATION OF THE UNIVERSES Before starting Expalin the different home pages (navigation between the pages, customisation) 1 Navigation 2 Radio & Media Explain the different sub-menus of the Navigation universe to the customer Set an address and save it in favourites Explain how to carry out a Google search Guide the customer in the use of the voice control function (how to use key words) 3 Telephone Present the radio stations Demonstrate how to select a radio station and save it in favourites Play music from the smartphone (Spotify, Deezer, etc.) USB connection: loading time may vary depending on file size (do not unplug the key) Explain how to make a call Access favourite contacts Ask the customer to make a call using the voice recognition system Add up to 3 phones (2 in phone, 1 in music) 4 Smartphone replication Explain to the customer that if his smartphone is compatible, he can synchronize it to his car using a USB cable in order to access some of his smartphone apps and functions on EASY LINK. Carry out the first telephone synchronization operation with the customer. List the other actions possible: send and read text messages, listen to music using audio streaming, use of the voice control system. 5 Info and settings Show the customer how to customise his preferences:
Displays, sound MULTI-SENSE Driving assistance systems Customization of widgets on the home screen (weather) Tip: to move/add a widget on the screen, tap the widget instead of sliding it Reset mode in case of trouble: push the power button till the screen turns black (settings wont be lost) If the customer doesnt want the data sharing (operation done at preparation page 2): explain how to deactivate it from the settings menu. Reminder : In case of deactivation, remind him that it wont be possible to access all available services (example: MY Renault app features, TOMTOM Traffic). EASY LINK SYSTEM HANDOVER Stage 4 handover:
presentation of the universes PRESENTATION OF THE UNIVERSES 6 Apps and services Present the apps available for the customers vehicle TOMTOM TRAFFIC The customer is informed of the state of traffic (from green to red depending on the level of congestion) and of any accidents on his route. The service suggests alternative routes to avoid risks and save time. TOMTOM DANGER ZONES Notifies the customer of danger zones. WEATHER This service informs the customer of the weather on his route and at his destination thanks to a dedicated widget. FUEL PRICE Searches and displays service stations on the route, at the destination or on the entire map. Provides the addresses and fuel prices corresponding to the vehicles engine. GOOGLE SEARCH Looks for points of interest on Google. EMERGENCY CALL Connects the customer with the emergency services automatically in the event of an accident or manually if the customer witnesses an accident. AUTOMATIC UPDATING OF THE MAPS OF THE CUSTOMERS FAVOURITE COUNTRY (MAP AUTO UPDATES) Automatic over the air updating of the favourite country. PRESENTATION OF THE SMARTPHONE APP, MY Renault EASY LINK SYSTEM HANDOVER Stage 4 handover:
presentation of the MY RENAULT app Description:
The MY Renault smartphone app gives the customer access to a large amount of different information and lets him interact directly with the vehicle. Ask the customer to hold his smartphone and present the following available functions:
1 Functions associated with vehicle information My car, my calendar 2 Intelligent navigation functions Display the 3 following functions under the tab:
Send a destination to your vehicle from your smartphone Locate your vehicle and be guided to it on foot Go to your final destination on foot after parking 3 Remote control functions Open and close the vehicle remotely by pressing Switch on the lights and/or sound the horn by pressing 4 Setting and assistance functions Select your favourite garage Consult on-line assistance for your vehicle (Renault E-guide, etc.) Call Renault Assistance in the event of a breakdown ASSISTANCE AND ONLINE HELP Below you will find the various sites available to help and accompany you while you use your vehicle. Renault EASY CONNECT The site dedicated to multimedia assistance with specific videos and tutorials (use, updating, etc.). https://easyconnect. renault.com/
+33 (0)1 70 48 92 58*
*Monday, Tuesday, Wednesday, Thursday, Friday from 8.00 a.m. to 7.00 p.m. MY Renault The site dedicated to the management of your account and to the purchase of apps and services for your EASY LINK system. https://www.renault.fr/
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my-renault.html Renault E-guide The site dedicated to using your vehicle with online tips and tutorials. http://www.e-guide. renault.com/portail/
RADIOFREQUENCY CERTIFICATION LEGAL INFORMATION You will find below all legal information about radiofrequency certification related to the EASY LINK system. This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications made to this equipment not expressly approved by RENAULT S.A.S may void the FCC authorization to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Increase the separation between the equipment and receiver. Radiofrequency radiation exposure Information:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. BRAZIL Este equipamento no tem direito proteo contra interferncia prejudicial e no pode causar interferncia em sistemas devidamente autorizados. Para maiores informaes, consulte o site da ANATEL www.anatel.gov.br MEXICO La operacin de este equipo est sujeta a las siguientes dos condiciones:
(1) es posible que este equipo o dispositivo no cause interferencia perjudicial y
(2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada. Modelo: AIVIV10, AIVIV20, AIVISBX0 Marca: Bosch