Roost Security360 User Manual Table of Contents TABLE OF CONTENTS Whats In Your Roost Security360 Kit? ........................................................................... 2 Getting Started ................................................................................................................ 3 SmartBase ...................................................................................................................... 5 Keypad ............................................................................................................................ 7 Motion Sensor ............................................................................................................... 10 Entry Sensors ................................................................................................................ 12 Water Leak/Temperature Sensors ................................................................................. 16 Connecting to Wi-Fi ....................................................................................................... 18 Testing Your System ...................................................................................................... 20 Roost 24/7 Professional Monitoring Service .................................................................. 22 How to Use Your Security360 System from Roost ........................................................ 25 Additional Support ......................................................................................................... 30 1 GETTING STARTED Proceed to connect and install each sensor in your kit. Follow the steps in the User Manual
(see pages 4-17) for further details:
Connect Sensors Pull out each red tab from the sensors while the SmartBase is in paring mode
(blinking green). The sensor should start blinking green (pairing mode). They will automatically connect after a few seconds, and you hear an audible conrmation from SmartBase for each sensor. Locate & Place Proceed to place each sensor in appropriate locations around your home and test connectivity. Connect To Wi- Follow the prompt in the app (see page 18). Edit Sensor Name Customize the default name for each sensor by following prompts in the app and selecting the appropriate location name for each sensor. Set PIN Codes Follow the prompt in the app to change your PIN code for disarming system. You can also add a guest PIN code and one for Hostage situation. Activate Professional Monitoring Follow the prompt in the app to activate the professional monitoring service and to add emergency contact monitors to receive alerts and respond to emergency alarm situations. 4 SMARTBASE Connect Placement Connect the power cord to SmartBase and then plug it into a wall power outlet. Make sure that this is not a switched outlet. You will hear a conrming audio message (I am connected) and will receive a notication on your smartphone. Pull the red tab from the battery door. Ensure that the SmartBase is in Pairing mode and the light ring is blinking green. If it is not, push the gray button on the back of the SmartBase until the light ring starts blinking green. It will remain in this connecting state for 10 minutes plenty of time to connect the sensors one at a time. The SmartBase should be located in a central place in your home like the kitchen, entryway, ofce or living room area. This will allow you to see visual cues and hear audible sounds and phrases from the SmartBase when alarms are triggered and during the arming/disarming process. Name Your SmartBase Your SmartBase should appear in the app with a default name. If you would like to change this name, go to the app and tap on the SmartBase tile and select Change Name. Then create a custom name for your SmartBase and tap Save. 6 KEYPAD Connect Make sure that the SmartBase is in pairing mode and is blinking green. If not, press the dark gray button on the bottom of SmartBase and hold until it starts blinking green. Pull the red tab from the back-battery door of the Keypad to enable pairing mode. The three Home, Away and off buttons on the Keypad will all blink green as a visual indicator of pairing and will remain in this state for 5 minutes or until paired. If these buttons do not blink green, please insert the included SIM popper or a small paper clip into the hole just above the Pairing label on the back of the Keypad. Hold for two seconds and release. Pairing mode will begin. You will hear audio confirmation from your SmartBase (Keypad connected) and receive a notification that your keypad is connected. The Keypad will also appear in your app after a few seconds. Placement Mount your Keypad on the wall or simply place on a convenient surface near your most commonly utilized door that you use for entry and exit to your home. If mounted, rst position the included mounting plate that attaches by the adhesive tape or the two screws included in your kit. Then slip the keypad over the plate and snap down until secure. 8 KEYPAD Customization Name Your Keypad Your keypad should appear in the app with a default name. If you would like to change this name, go to the app and tap on the keypad tile and select Change Name. Then select an appropriate location name or create a custom name for your keypad and tap Save. Create PIN Codes (requires Wi-Fi connection completion before proceeding) When prompted in the app, follow the instructions to create your four-digit security PIN codes that are required to be used with the keypad for disarming your system. To access, click the shield icon in the top left corner of your app screen. Owner code: Change the default number (last 4 digits of your mobile number) to a new number. This is the primary code that you will use to disarm your system via the keypad. Guest code: This is a secondary code that can be given to other people to utilize such as a babysitter, housekeeper or other house guest. Hostage code: This is a unique four-digit number that when entered into the keypad during an emergency duress situation, will disarm the system and immediately dispatch police without any notifications. 9 MOTION SENSOR If the sensor does not blink green, please insert a paper clip into the hole labeled Pairing on the back of the sensor near the battery door. Press and hold this button for 2 seconds. You will hear audio confirmation from your SmartBase (Motion sensor connected) and receive a notification that your sensor is connected. The Motion sensor will also appear in your app. Placement The ideal placement for the Motion Sensor is a central location in your home such as a wall pointed towards the main hallway or a stairway that is a main trafc area. Locate a spot on the wall that is appx 6-8 feet above the oor and avoid placing the sensor near heating or AC vents. Do not place the sensor facing a window as birds or cars passing by can trigger the sensor. If you have a pet, avoid placing in front of their favorite seats to perch on. You should mount your motion sensor on the wall with the included mounting plate. This plate can be attached to the wall by adhesive tape or the two screws which are included in your kit (a corner mounting bracket is also available by contacting our customer care team). Name Your Motion Sensor 18 feet 45 6 feet Your motion sensor should appear in the app with a default name. If you would like to change this name, go to the app and tap on the motion sensor tile and select Change Name. Then select an appropriate location name or create a custom name for your motion sensor and tap Save. 11 ENTRY SENSORS If the sensor does not blink green, push the round test button on the front of the sensor for 2 seconds and then release. The sensor will start blinking green indicating that it is ready to connect to the SmartBase. You will hear audio confirmation from your SmartBase (Entry sensor connected) and receive a notification that your sensor is connected. The Entry sensor will also appear in your app. Repeat connection process with each Entry Sensor. Placement Choose the locations where you would like to mount your Entry Sensors. We suggest prioritizing the primary doors in your home. This could be your front door, back door or even sliding glass doors. Additional entry sensors can also be located on ground level windows. Position the larger sensor on the xed door/window frame with the rounded end on top. The smaller magnet sensor should be located near the bottom of the larger sensor and placed on the moving window/door. When the door or window is opened, the separation of the two sensors trigger an alarm event. When closed, the sensors should be less than 5/8 (15mm) apart. Each sensor pair is also marked with two parallel alignment marks to assist in positioning. These sensor marks should be mounted opposite to each other to ensure alarm activation when the entry door/window is opened. 13 ENTRY SENSORS NOTE - For homes that have large or higher prole frames around windows and doors, it may be easier to position the larger sensor on the moving door/window (vs frame) and the smaller magnet sensor on the frame. Position the magnet sensor on the frame angled towards the larger sensor alignment marks. Weve also included optional thicker foam tape pieces to be placed underneath the larger sensor to position the sensor further away from the door and closer to the magnet sensor alignment marks (see photos). Before you mount the Entry Sensors with the adhesive tape, test the alignment between each piece. The larger Sensor LED will blink red and you will hear a chime tone from the SmartBase when the door or window is opened and the pair is positioned correctly. To mount, peel the adhesive tape from the small magnet piece and the larger sensor. Adhere the small magnet piece to the door or window and the larger sensor to the doorframe or window frame. Make sure that the magnet piece is aligned with the bottom of the sensor. Hold for 15 seconds to ensure that the pieces are rmly in place. 14 WATER LEAK/TEMP SENSORS Upon connection, you will hear an audio conrmation from your SmartBase (water leak sensor connected) and receive a notication on your phone. The water leak sensor will also appear in your app. Repeat connection process with each Water Leak Sensor. Placement Place your water leak and temperature sensors on the oor near areas of potential water leaks or frozen pipes such as:
Under the kitchen sink, dishwasher, or ice maker Behind a toilet, sump pump, or washing machine Near a hot water heater (especially ones that are > 10 years) Near water pipes along an outside wall Reset Button Metal Rings To avoid water damage to the sensors, please do not submerge them in water. Once positioned, test that your water leak sensors are still connected by touching a damp paper towel to the 2 metal rings on the bottom of the sensor. Alarm will trigger on your app, notication received on your phone and the red LED on top of the sensor will blink. Name Your Water Leak/Temp Sensors Your water leak and temperature sensors should appear in the app with default names. To change these names, go to the app and tap on each water leak sensor tile and select Change Name. Then select an appropriate location name or create a custom name for each water leak and temperature sensor and tap Save. 17 CONNECTING TO WI-FI Connecting to Wi-Fi Your Roost Security360 system is designed with cellular and Wi-Fi. The cellular will connect automatically during initial set up. However, by adding Wi-Fi connectivity, your system features will be signicantly enhanced, and you will have a more robust wireless backup capability. We highly recommend connecting your Security360 to Wi-Fi as an essential part of the setup process. Key Features Enabled with Wi-Fi Remotely arm and disarm your system via the app Ability to perform full system test with all sensors Failsafe wireless connectivity If Wi-Fi goes down, system switches over to cellular backup Setting PIN codes via app Activating professional monitoring via app Changing entry and exit delay periods via app Enabling or disabling entry sensor chime tone via app How to Connect to Wi-Fi Follow the yellow prompt in the app that will pop up when it is time to connect to Wi-Fi. Click on the SmartBase icon in the app. Then select Connect to Wi-Fi and follow the steps in the app. Make sure that you have your Wi-Fi password handy when going through these steps. Follow the step-by-step app instructions 18 CONNECTING TO WIFI 19 TESTING YOUR SYSTEM Testing Your System After you have completed the setup of your Security360 system, we recommend testing the system to make sure that all sensors are working properly and connected to SmartBase. Motion sensor verify sensor blinks red when you walk in front after a period of no motion. Entry sensor verify chime tone from the SmartBase when door is opened. Water leak/temp use damp towel to simulate a water leak and verify sensor blinks red. Keypad arm and disarm system and verify in mobile app screen. SmartBase light ring will also be red. Smoke alarm push test button on your smoke alarm and hold for 10 seconds. Verify by receiving an alarm notication on smartphone. Remember that smoke alarm should be within 20 feet of your SmartBase. 20 TESTING YOUR SYSTEM Congratulations!
You have now connected all of your sensors. Now its time to activate your 24/7 Monitoring Service. 21 MONITORING 24/7 48 Hour Practice Mode Once you have activated your professional monitoring service, you will begin a 48-hour practice period. During this time, if your alarm is activated, you will NOT be escalated to the Live Operators and will NOT be able to dispatch emergency Fire/Police responders. After this 48-hour period, your alarm will enter full professional monitoring mode. Any alarm will trigger monitoring escalation including Live Operator calls and escalation to emergency service dispatch if not cancelled by you. Permits and Local Registration Many local city and counties will require homeowners to register their Monitored Security Systems or to get a permit in order to authorize the dispatch of re and police emergency responders. It is your responsibility to reach out to your local municipality directly to inquire about security alarm system permit requirements where you live. Please contact Roost support if you require any assistance with this. 24 HOW TO USE How to Use Your Security360 System Security Modes Disarmed Armed
- Off: Indicates your system is off and your system is not armed. Typically, you will be in the disarmed state when you are home during the day.
- Away: By default, your entry and motion sensors are included in this state. This is the typical mode to set when no one is home.
- Home: By default, only your entry sensors are included in this state. You can move about your house freely. This is commonly used at bedtime, and as a default does not arm your motion sensor.
- In the app, you have the option to change the alert mode settings for entry and motion sensors. Alert Mode Settings Panic Button on Keypad
- To initiate a panic alarm from your keypad: In an emergency situation, push the Cancel, (X) and the Enter, (OK) buttons at the same time to initiate a panic alarm signal which will immediately trigger police dispatch. Note: To verify the current state of your system, you can either look at your app or tap any button on the Keypad. This will trigger the illumination of one of the three buttons on the right side of your Keypad (Armed Home, Armed Away, or Disarmed). 25 HOW TO USE Away Arming and Disarming with Keypad
- To Arm - Away: Press the Arm - Away button. The button will ash and the delay chime will sound. There is a default 45-second delay to leave without setting off your alarm. This delay time can be customized in the app. Click on the SmartBase tile, and then select Alert Setting to customize the exit delay time period.
- To Disarm - Away: Upon entry, there is a 45-second entry delay with count down tones before the alarm siren will sound. Enter your four-digit PIN code and press OFF.
- To Arm - Home: Press the Arm - Home button. The button will ash. There is no delay time as the system will be armed immediately.
- To Disarm - Home: Enter your 4-digit PIN code and press the OFF. The system will be immediately disarmed. Home Arming and Disarming with Your Roost 360 App To arm: Press the Arm - Home or Arm - Away button on your home screen in the app. Please note, you must have your system connected to Wi-Fi in order to arm your home via the Roost 360 app. To disarm: Press the off button on your home screen in the app. It is not required to enter your 4-digit PIN when disarming via the mobile app. 26 HOW TO USE Alarm Alerts Intruder Alarm Smoke Alarm Water Leak Freezing Temperatures High Temperatures Power Outage Noties you if there is movement in your home from your Motion Sensor, or when a door/window entry sensor is triggered when the home is armed. SmartBase will listen and notify you if your smoke alarm sounds. The SmartBase must be within 20 of the sounding smoke alarm and in the same room. Noties you if a water leak is detected anywhere in the home where you have placed your water leak sensors. You will receive an alert notication if the temperature in your home falls below 40 F. This is an indication of potential frozen pipes. Receive an alert notication if the temperature in your home rises above 105 F. This is a likely indication that your air conditioning system is not working properly. Noties you if there is a power outage at your home when the SmartBase switches to backup battery mode. Also, when the power returns. 28 ADDITIONAL SUPPORT Additional Support Contact the Customer Care Team Phone: 1 (913) 353-3831 Email: support@getroost.com Set up a virtual install appointment: getroost.com/callme Its best to call us during our business hours Monday through Friday, 8am to 5pm Eastern Time. Please make sure that you are at your home and have your Security360 Kit with you at the time of your call so that we may better assist you. 30 Need help? Email support@getroost.com or call 1 (913) 353-3831 M-F from 8 a.m. 5 p.m. EST. 03032021 RII Addendum RII Version: 1 Publication date: April 20, 2021 2021 Roost, Inc. All rights reserved. The Roost word mark and logo are trademarks of Roost, Inc. All other logos and trademarks are the property of their respective owners. See www.getroost.com/patents for a list of applicable patents and/or patent applications. No part of this publication may be stored, reproduced, transmitted, or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Roost, Inc. Requests for permission to store, reproduce, transmit or distribute materials may be made to the following address:
Roost, Inc. 1250 Borregas Ave Sunnyvale, CA 94089 support@getroost.com 1) Compatibility (Transmitter) RSB-320 Base unit 902-928MHz ISM Band 2.4GHz ISM Band Cellular Band 2 (1850-1910MHz) Cellular Band 4 (1710-1755MHz) Cellular Band 12 (699-716MHz) RSW-320, RKP-320, RIR-320, RAS-320, RDW-320, RAL-320 Sensor Components 902-928MHz Band ONLY 2) FCC Notice to OEM This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION:
Changes or modifications to this unit not expressly approved by Roost, Inc. could void the users authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient the Roost Devices starting with the closest to the device being interfered with. 2. Consult getroost.com/support for help Radiation Exposure Statement: This equipment complies with the FCC radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between radiator and your body. The Roost devices with transmitters are equipped with permanently affixed labels:
FCC (United States) FCC ID: 2AE5A-TRTN FCC ID: 2AE5A-ZEUS2 FCC ID: 2AE5A-SRRSW FCC ID: 2AE5A-SRRKP FCC ID: XMR2020BG95M2 FCC ID: 2ADHKATWINC1500PB If the FCC identification number is not visible on bottom, remove cover to expose label. Alternately, all FCC identification information is available through the Roost Application Software Interface (Smart Monitor App). 3) ISEDC Notice This device complies with Innovation, Science, and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation of the device. Cet appareil est conforme Industrie Canada une licence standard RSS exonrs (s). Son fonctionnement est soumis aux deux conditions suivantes:
Cet appareil ne doit pas provoquer dinterfrences Cet appareil doit accepter toute interference recue, y compris les interferences pouvant provoquer un functionnement indsirable de lappareil.. Radiation Exposure Statement: This equipment complies with the IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. Enone dexposition aux ravonnements: Cet quipment est conforme aux limites dexposition aux rayonnements ioniques RSS-102 Pour un environnement incontrl. Cet quipement doit tre install et utilis avec un Distance minimale de 20 cm entre le radiateur votre corps. The Roost devices with transmitters are equipped with permanently affixed labels:
IC (ISEDC Canada) IC ID: 20891-TRTN IC ID: 20891-ZEUS2 IC ID: 20891-SRRSW IC ID: 20891-SRRKP IC ID: 10224A-2020BG95M2 IC ID: 20266-ATWINC1500PB If the ISEDC (IC) identification number is not visible on bottom, remove cover to expose label. Alternately, all ISEDC (IC) identification information is available through the Roost Application Software Interface (Smart Monitor App). 4) Safety Information WARNING: Do not expose this Roost Device to excessive heat, direct sunlight, or fire. Do not expose to excessive humidity, rain, moisture or other liquids. Store at room temperature between 40 and 80 degrees F for best results. WARNING: Keep out of reach of children. Ingestion hazard. Harmful if swallowed. 5) Disposal Information The Roost Device Must be Recycled or Disposed of Properly. When the Roost Device is no longer functional, please dispose of it properly, following the guidelines in accordance with applicable regulations for your country. In most countries, electronic printed circuit boards must be recycled. 6) No Lifesaving Uses of the Services The Roost Device, Monitor app (including mobile and web applications), the Smart Monitor device, and the Smart Monitor software may be collectively referred to as the Services. The Roost Smart Monitor APP is not an alarm. The apps and device software are intended to be accessed and used for non-critical information and control of the smart Monitor hardware. You will not rely on the Services for any health, lifesaving, or emergency purposes. Under no circumstances should you enter into a life- threatening environment. The Services (on their own or in combination with third-party products or services) are not a third-party monitored emergency notification system and are not certified for emergency response. Roost will not dispatch emergency authorities to your home in the event of an emergency 7) Technical Information Operating Voltages:
RSB-320 Base AC Adapter +5VDC +/-5%
Batteries Alkaline, 4 cells, 6V nominal RSW-320 Batteries Alkaline, 2 cells, 3V nominal RKP-320 Batteries Alkaline, 4 cells, 6V nominal RIR-320 Batteries Alkaline, 2 cells, 3V nominal RAS-320 Batteries Alkaline, 2 cells, 3V nominal RDW-320 Batteries Alkaline, 2 cells, 3V nominal RAL-320 Batteries Alkaline, 2 cells, 3V nominal Radio Transmitters:
RSB-320 Base FCCID: XMR2020BG95M2 IC:10224a-2020BG95M2 FCCID: 2ADHKATWINC1500 IC: 20266-WINC1500PB o o FCCID: 2AE5A-SRZEUS2 IC:20891:SRZEUS2 o RSW-320 Water FCCID: 2AE5A-SRRSW IC:20891:SRRSW o RKP-320 Keypad Interface FCCID: 2AE5A-SRRKP IC:20891:SRRKP o RIR-320 InfraRed Detector Motion FCCID: 2AE5A-TRTN IC:20891:TRTN o RAS-320 Active Shooter FCCID: 2AE5A-TRTN IC:20891:TRTN o RDW-320 Door/Window o FCCID: 2AE5A-TRTN IC:20891:TRTN RAL-320 Smoke Alarm Monitor FCCID: 2AE5A-SRRSW IC:20891:SRRSW o