FCC ID: ELIRTX3088-2 Cordless Telephone Base

h s i l g n e User Manual Taking internet telephony a step further Taking internet telephony a step further 3088 3088 CALL FOR FREE PLUG

& DIAL www.dualphone.net h s i l g n e Dear customer In this manual thiS iS how the DUALphone workS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 how the mAnUAL iS orgAnizeD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 in the box. inStALLAtion AnD bASic fUnctionS Section 1 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Your handset at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 how to install the base station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 how to install the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 first time start-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10. getting started with Skype. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

. Create.a.new.Skype.account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

. Sign.in.to.Skype. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13. Skype.features.supported.by.DUALphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. Main.display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. Main.menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

. contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. Add.a.Skype.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. Add.a.SkypeOut.or.landline.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0

. Search.for.Skype.users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

. Call.a.Skype.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

. Dial.a.landline.number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

. Receive.a.call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 ADvAnceD fUnctionS Section 2 n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 menu tree of your DUALphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Skype settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. Change.your.online.status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. Choose.auto.or.manual.sign.in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

. Change.your.Skype.profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. Change.your.password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

. Create.a.personal.voicemail.greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Listen.to.your.voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. Change the call alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. Change the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. Adjust the ringing volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. Adjust the keypad tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

c o n t e n t S h s i l g n e

. Set.the.time.and.date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. Set.the.preferred.line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

. Change.the.country.code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. Change.the.landline.country.setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

. Change.the.handset.language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

. Register./.deregister.your.handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. Set.the.contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. Internet.settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

. Adjust.the.earpiece.volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. Mute.the.microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. Connect.a.headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. Reset.the.phone.and.base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

. Exchange.contact.details.request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59. Rename.a.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

. Remove.a.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

. Block.a.contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. Dial editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. Character map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

. Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. Start a new call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. Skype Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. Divert all calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. View call history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. Set privacy for calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

. Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

. Dial outgoing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

. Dial.a.telephone.number.from.the.outgoing.calls.list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SUpport informAtion Section 3 n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73. Advanced troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

. Advanced fAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 ce Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

. end-user license agreement from Skype. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

. 3 c o n t e n t S h s i l g n e This is how the DUALphone works Your.DUALphone.could.entirely.change.the.way.you.think.about.using.your.telephone.and.using.Skype ..You. can.use.your.DUALphone.to.make.and.receive.both.landline.and.Skype.calls ..And,.because.Skype.is.built.into. your.DUALphone,.you.no.longer.need.a.computer.to.use.Skype . In.order.to.use.your.DUALphone.for.Skype.calls,.the.base.station.must.be.linked.up.with.an.active.Internet. connection ..If.you.already.have.a.computer.linked.up.to.your.Internet.connection,.this.device.might.occupy. the.connection.port.that.is.needed.by.the.DUALphone.base.station ..In.this.case.you.need.a.router,.allowing. you.to.attach.more.devices.to.your.Internet.connection .. Attach.the.router.to.the.Internet.connection.and.connect.your.computer.and.the.base.station.to.the.router .. Should.you.have.any.questions.regarding.the.use.of.the.Internet.and.the.router.please.contact.your.Internet. provider ..You.will.fi.nd.more.information.on.this.issue.under.Advanced troubleshooting . Please.note:.When.installing.a.new.router.you.should.be.aware.that.it.might.take.some.time..up.to.one.hour. before.it.is.properly.registered.with.your.Internet.provider .. To.use.Skype.telephony.via.your.DUALphone.you.need.a.Skype.account.as.well.as.a.user.name.and.a. password ..Please.see.getting started with Skype in.the installation and basic functions.section . With.Skype.you.call.for.free.when.talking.to.other.Skype.users..and.you.can.buy.a.number.of.additional. features.to.expand.the.possibilities.of.your.DUALphone ..Please.see.Skype services.in.the.installation and basic functions.section . broADbAnD connection

( roUter/moDem) LAnDLine operAtor bASe StAtion hAnDSet hAnDSet 4 t h i S i S h o w t h e D U A L p h o n e w o r k S h s i l g n e How the manual is organized this manual falls in three parts:

(1). Installation.and.basic.functions,.

(2). Advanced.functions,

(3). Support.information . new USerS:

. Please.read.Section 1.of.this.document ..Section 2.is.for.more.advanced.users.who.wants.a.deeper. knowledge.of.the.DUALphone ..Section 3.is.for.FAQ.and.troubleshooting.issues . 5 h o w t h e m A n U A L i S o r g A n i z e D h s i l g n e Installation and basic functions Section 1 Dear customer Section 1 n In the box

. 1.cordless.DUALphone.handset

. 1.charging.cradle.for.the.handset.with.power.supply

. 1.DUALphone.base.station. 1.power.supply.for.the.base.station

. 1.Ethernet.cable

. 1.telephone.cable

. 1.belt.clip

. 1.Installation.Guide

. 1.credit.card.size.quick.guide

. .batteries.(AAA;.rechargeable)

. 1.SkypeOut.voucher

. Telephone.plug(s).(not.all.countries) Should.anything.be.missing,.please.contact.your.place.of.purchase . 6 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n Your handset at a glance Section Section 1 earpiece colour Display Displays.the.status.of.your.handset . key pad Keys.used.for.entering.digits.0-9.and letters.A-Z . microphone Loudspeaker/ringer For.handsfree.speakerphone.and. ringing.(on.the.back.of.the. DUALphone) . headset jack For. .5.mm.jack.

(on.the.side.of.the.DUALphone) . Left soft key .. Selects.the.current.menu.item.or.confirms.a.setting,.depending.on.the.current.screen . . right soft key .. Cancels.the.last.action.or.returns.to.the.previous.screen,.depending.on.the.current.screen .. . call key .. Initiates.or.answers.a.call .. . end/power key/Skype status .. When.in.call,.ends.a.call ..Turns.the.phone.on.or.off.by.pressing.and.holding ..From.idle,.provides.ac-

cess.to.Skype.status.menu.with.a.short.key.press . navigation keys/enter key .. The.outer.keys.navigate.up,.down,.left.and.right ..The.Enter.key.in.the.centre.selects/confirms.a.setting . When.you.are.in.text.editor,.changes.to.lower-case,.upper-case.or.numeric.entry . . When.you.make.a.landline.call,.you.can.send.a.#-key.by.pressing.the.key.shortly ..If.you.wish.to.switch. between.an.ongoing.call.and.a.call.waiting,.press.the.key.down.for.a.longer.period.of.time ..When. you.are.in.text.editor,.provides.a.symbol.table .. 7 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n How to install the base station Section 1 a) b) c) a). Connect. on.the.base.station.to.a.LAN.(Local.Area.Network).port.on.your.broadband.connection.

(modem,.router,.hub,.switch.etc .).using.the.provided.Ethernet.cable . b). Connect.the.power.adapter.to.an.active.power.outlet.and.connect. on.the.base.station.to.the.power. adapter.(1.V,.300.mA,.3 .6.VA) . c). Connect. on.the.base.station.to.a.telephone.socket.(if.available),.using.the.provided.telephone.cable. and.optional.plug . The.light.indicator.on.the.front.has.two.functions:

. Always.on.confirms.that.the.Ethernet.cable.is.connected . Blinking.indicates.that.the.Ethernet.cable.is.not.connected . 8 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n How to install the handset 1). Push.the.top.of.the.battery.compartment.cover.on.the.back.of.the.handset.inwards.and.downwards . 2). Insert.the.two.batteries.provided.with.the.handset,.making.sure.that.their.plus.and.minus.ends.are.facing. the.same.way.as.shown.in.the.illustrations.on.the.sides.of.the.battery.compartment . Section Section 1 3). Slide.the.battery.compartment.cover.shut . 4). Affix.the.belt.clip.as.illustrated . 5). Connect.the.power.adapter.of.the.charging.cradle.to.an.active.power.outlet . 6). Place.the.handset.in.the.charging.cradle.to.charge.the.batteries . 7). Wait.for.10.minutes.and.the.batteries.will.be.ready.for.first-time.start-up .. 1 ) 4 ) 2 ) 3 ) 5 ) 100-40V 6 ) 7 ) 10.min . noteS:

. After.completion.of.the.full.installation.procedure.we.recommend.that.you.charge.the.batteries.fully. before.first.use ..This.takes.approximately.6.hours ..... Normally,.you.need.to.be.within.50.m.of.the.base.station.to.connect.successfully .. 9 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n First time start-up You.must.complete.the.following.steps.the.fi.rst.time.you.use.your.DUALphone ..Start.by.turning.on.the. handset.by.pressing. until.the.handset.turns.on . Section 1 1). Reset.the.base.station.by.pressing.the.button.on.the.back.of.the.unit.and.insert. the.DUALphone.in.the.cradle.in.order.to.register.with.the.base.station ..The. DUALphone.screen.informs.you.when.ready.for.next.step .. 2). Find.your.preferred.language.using. a.language .. ,.then.press. to.select. 3). Confi.rm.your.selection.by.pressing. .. 4). You.are.then.directed.to.the.Skype.Agreement ..Use. to.read.the.entire.text. and.then.press. to.accept.the.agreement . 5). You.are.then.directed.to.country setting.for.landline.confi.guration ..Use. . to.fi.nd.the.country.you.are.located.in,.then.press. to.select.your.country ... 10 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e 6). Confi.rm.the.country.code.setting.by.pressing. .Alter.your.country.code.by. inserting.+.followed.by.the.country.code.number.of.your.choice.and.press.. Section Section 1 7). If.your.country.uses.area.codes,.please.enter.the.area.code.following.the.above. procedure ..Press. to.continue . 8). Choose.Sign in to Skype.or.create new account.by.pressing. followed.by. noteS:

. The.country.setting.confi.gures.the.landline.telephony.port . Emergency.calls.via.the.landline.are.only.possible.if.power.is.applied.to.the.base.station.and.the.landline.is. If.your.country.setting.is.not.confi.gured.correctly,.emergenc.y.calls.may.not.work.properly . properly.connected . 11 i n S tA L L At i o n A n D b A S i c f U n c t i o n S Section 1 h s i l g n e n Getting started with Skype You.can.confi.gure.your.DUALphone.with.an.existing.Skype.account.during.the.fi.rst-time.installation,.or.you. can.optionally.create.a.new.Skype.account ..You.only.need.a.Skype.username.and.password.defi.ned.by.you.to. create.a.new.account ..You.can.enter.further.account.details.when.your.DUALphone.has.been.confi.gured.and. is.online . note:

. Skype.does.not.allow.emergency.calls ..Such.calls.are.therefore.always.routed.to.the.traditional.telephony. port . create a new Skype account If.you.do.not.have.a.Skype.account,.follow.this.procedure . 1). Use. to.select.create new account . 2). Use.the.keypad.to.enter.a.Skype.name.of.your.own.choice.and.press. . 3). Use.the.keypad.to.enter.a.password.and.press. .You.are.asked.to.confi.rm. the.password.by.entering.it.again . 4). You.are.then.directed.to.the.Skype.Agreement ..Use. to.read.the.entire.text. and.then.press. to.accept . 1

i n S tA L L At i o n A n D b A S i c f U n c t i o n S Section Section 1 h s i l g n e noteS:

. Use. to.change.to.lower-case,.upper-case.or.numeric.entry.when.entering.your.Skype.name.and. password ..Skype.names.can.be.6-3.characters ..You.can.use.any.mix.of.upper-.and.lower-case.characters,. numbers.and.punctuation.marks ..You.cannot.use.spaces.and.your.name.cannot.begin.with.a.number.or. punctuation.mark ..If.the.name.is.already.in.use,.you.will.be.prompted.to.try.another.name . Use. Passwords.can.be.4-0.characters ..You.can.use.any.mix.of.upper-.and.lower-case.characters,.numbers.and. to.input.symbols.from.the.symbol.table . punctuation.marks ..You.cannot.use.spaces,.your.password.cannot.begin.with.a.number.or.punctuation. mark,.and.you.cannot.use.your.Skype.name.as.a.password . Please.be.patient.as.the.creation.of.your.Skype.account.may.take.several.minutes.to.perform . After.you.have.created.your.Skype.Name,.it.is.strongly.recommended.that.you.register.an.email.address.for. your.Skype.Name.on.the.Skype.website ..This.will.allow.Skype.to.generate.a.new.password.for.you.in.the. event.that.you.lose.your.password ..Go.to.www.skype.com.and.sign.in.to.your.account ..Then.follow.the. on-screen.instructions.for.registering.an.email.address.for.your.account . Sign in to Skype When.you.have.a.Skype.account,.you.can.sign.in.to.Skype ..Please.have.your.Skype.name.and.password.ready. before.you.sign.in.and.beware.of.lowercase/upper-case.and.special.characters . 1). Use. to.select.Sign in to Skype . 2). Use.the.keypad.to.enter.your.Skype.name.and.press. 3). Use.the.keypad.to.enter.your.password.and.press. 13 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e 4). You.are.now.asked.whether.you.want.to.save.your.Skype.name.and.password. for.automatic.sign-in ..Press. to.accept,. to.decline . Section 1 noteS:

. Use. password . to.change.to.lower-case,.upper-case,.or.numeric.entry.when.entering.your.Skype.name.and. Us. . If.you.have.forgotten.your.Skype.password.go.to.www.skype.c om.and.choose.Sign in ..Then.choose. to.input.symbols.from.the.symbol.table . forgot your password?.and.follow.the.directions.on.your.computer.screen . Please.be.patient.as.synchronization.of.Skype.contacts.might.take.several.minutes . Skype features supported by DUALphone After.you.have.created.your.Skype.account,.you.can.call.other.people.with.Skype.accounts.for.free ..Skype.also. offers.additional.subscription.features,.including:

.. Skypeout Allows.you.to.make.calls.to.ordinary.landline.and.mobile.phones .... Skypein Provides.you.with.an.ordinary.phone.number.for.receiving.Skype.calls.on.your. DUALphone.from.ordinary.landline.and.mobile.phones . Skype voicemail Skype.Voicemail.allows.you.to.send.and.receive.voicemail.messages.and.record.a. greeting ... All.of.these.features.are.supported.by.your.new.DUALphone.and.are.available.at.www.skype.com ..Please. visit.www.dualphone.net.to.explore.which.future.Skype.features.your.DUALphone.supports . 14 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e main Display The.main.display.of.your.DUALphone.provides.various.status.indicators.and.access.to.the.Skype.menu-based. interface ..The.illustration.below.shows.the.main.screen.and.its.elements . Section Section 1 Radio.signal.Status Skype.online.status

...Action Battery.status Notifi.cations Current.time

...Action radio signal status indicates the strength of the radio signal... No.radio.signal . Radio.signal . battery status indicates the status of the battery. Low.level . Partially.charged . Fully.charged . Charging . notifi cations Displays notifi cation icons... Missed.call . New.voicemail . Exchange.contact.details.request . Silent.mode.is.active . Keypad.locked .. Skype.credit.is.close.to.expiry . Headset.connected . Skype online status indicates your current Skype online status. Online . Away . Not.available . Skype.Me ..Available.for.calls.from.anyone .. Do.not.Disturb ..Indicates.you.are.busy . Offl.ine.(not.signed.in) . Invisible ..Still.online,.but.unseen.by.others . 15 i n S tA L L At i o n A n D b A S i c f U n c t i o n S Section 1 h s i l g n e current time The.currently.set.time . Skype credit Your.current.Skype.credit.balance . Action Action Left soft key... Selects.the.current.menu.item.or.confirms.a.setting,.depending.on.the. current.screen . right soft key. Cancels.the.last.action.or.returns.to.the.previous.screen,.depending.on.the. current.screen .. Short.cut.to.outgoing.calls . Short.cut.to.all.call.history . Short.key.press.is.a.short.cut.to.the.Skype.status.menu . Short.cut.to.search.Skype.users . Mute.ringer . 16 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e main menu The.main.menu.provides.easy.access.to.all.of.your.Skype.and.DUALphone.settings .. 1). From.idle.screen.just.press. to.enter.the.main.menu . Section Section 1 2). Use. or. to.navigate.and.highlight.an.item ..Select.by.pressing. or.go. back.by.pressing. . The.following.table.outlines.the.main.menu.items:

contacts Your.contact.list.and.the.current.Skype.status.of.your.contacts . history Your.calls,.missed.calls,.incoming.and.outgoing.calls,.voicemails.and.exchange.contact. details . Add contact Adds.a.Skype.user.or.SkypeOut.number.to.your.contact.list . Status Sign.in.to.Skype,.create.a.new.account,.change.your.profi.le,.change.your.password,. choose.auto.sign-in . Search Searches.for.Skype.contacts.online . Services View.Skype.credit,.SkypeIn.and.Skype.Voicemail.status . Settings Settings.for.call.divert,.privacy,.sounds,.time.and.date,.manage.blocked.users,.cordless. settings,.phone.settings,.information.and.advanced.settings . 17 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n Contacts Your.contact.list.displays.all.of.the.names.you.can.make.calls.to ..If.you.have.an.existing.Skype.account,.your. contact.list.is.automatically.downloaded.when.you.sign.in ..If.you.are.new.to.Skype.and.have.just.created.an. account,.your.contact.list.will.be.empty ..You.will.need.to.add.contacts.to.your.list . Skype.protects.the.privacy.of.its.users.by.requiring.exchange.contact.details.on.names.that.you.wish.to.add.to. your.contact.list ..When.you.add.a.name.to.your.list,.an.exchange.contact.details.request.is.sent.to.the.user .. The.user.can.accept.or.decline.the.request ..When.a.request.is.accepted,.you.can.see.when.your.contacts.are. online.and.make.calls.to.them ..You.can.also.view.their.personal.profi.le.details . Section 1 Add a Skype contact To.add.a.Skype.contact,.press. to.select.menu,.then:

1). Use. to.go.to.Add contact,.select.by.pressing. 2). Press. to.select.Skype . 3). Use.the.keypad.to.enter.the.Skype.name.or.full.name.and.press. 4). Confi.rm.by.pressing. back.or.send.a.request.to.exchange.contact.details.by. pressing. 18 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e noteS:

. After.you.press. in.step.4,.an.exchange.contact.details.request.is.sent.to.the.contact ..When.it.has.been. sent,.a.confirmation.message.is.displayed ..The.name.is.added.to.your.contact.list,.and.when.accepted.by. the.contact.it.will.change.status . Please.be.patient.as.synchronization.of.Skype.contacts.might.take.several.minutes . Use.echo123.to.test.your.Skype.connection ..Add.echo123.to.your.contacts ..Calling.echo123.will. launch.an.automated.testing.robot.that.allows.you.to.record.and.play.back.sound . Section Section 1 19 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e Add a Skypeout or landline contact To.add.a.SkypeOut.or.landline.contact,.press. to.select.menu,.then:

1). Use. to.go.to.Add contact,.select.by.pressing. Section 1 2). Use. Select.by.pressing. to.enter.a.phone.number.for.use.with.SkypeOut.or.landline .. 3). Use.the.keypad.to.enter.the.contacts.name.and.press. . 4). Use.the.keypad.to.enter.the.full.phone.number.and.press. SkypeOut.numbers.(even.local.numbers).must.be.entered.in.the.following. format:.+.followed.by.country code,.area code.and.number . . noteS:

. Use. Use. SkypeOut.allows.you.to.make.calls.to.traditional.landline.and.mobile.phones ..Go.to.www.skype.com.to. to.change.to.lower-case,.upper-case.or.numeric.entry . to.input.symbols.from.the.symbol.table . learn.more.about.SkypeOut .

0 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e Search for Skype users To.search.for.Skype.users,.press. to.select.menu,.then:. 1). Use. to.go.to.Search,.select.by.pressing. Section Section 1 2). Use.the.keypad.to.enter.the.Skype.name.or.full.name.name.and. press. 3). Use. . or. to.navigate.and.highlight.a.name.from.the.list,.select.by.pressing. 4). Use. to.highlight.Add to contacts,.select.by.pressing. noteS:

to.change.to.lower-case,.upper-case.or.numeric.entry . to.input.symbols.from.the.symbol.table . Use. Use. Other.options.available.during.a.search.include:

.. Search again..Repeats.the.search . . call..Calls.the.selected.name . . view profi le..Displays.the.selected.names.profi.le . You.can.stop.a.search.at.any.time.by.pressing.

1 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n Make and receive calls The.procedures.for.making.and.receiving.calls.apply.to.any.type.of.call..Skype-to-Skype.calls,.SkypeOut.calls. and.SkypeIn.calls ..Furthermore,.you.can.use.your.phone.for.landline.telephony . Section 1 call a Skype contact To.make.a.Skype.call:

1). Press. to.select.contacts . 2). Use. or. to.select.a.contact.from.the.list . 3.. Press. to.call ..Wait.for.the.call.to.connect,.ring,.and.be.answered ... Press. to.end.the.call . Dial a landline number To.dial.a.landline.number:

1). Use.the.keypad.to.enter.the.number ..Press. to.call.the.number .

i n S tA L L At i o n A n D b A S i c f U n c t i o n S 2). Use. to.select.landline.or.SkypeOut.and.press. Section Section 1 h s i l g n e 3). Wait.for.the.call.to.connect,.ring.and.be.answered ..Press. to.end.the.call . noteS:

. You.can.select.a.preferred.line.for.dialing.by.going.to.Menu.>.Settings.>.Phone.settings.>.Preferred.line .. Choose.one.of.the.following.options:

1)..Always.landline 2)..Always.SkypeOut 3)..Always.ask

. receive a call When.someone.calls.you,.the.ringing.tone.sounds.and.the.incoming.call.message.is.displayed ..To.receive.a. Skype,.SkypeIn.or.landline.call:

1). Press. to.receive.the.call . 2). Press. to.end.the.call .

3 i n S tA L L At i o n A n D b A S i c f U n c t i o n S h s i l g n e n Troubleshooting This.is.a.guide.to.the.most.common.problems.that.may.occur.during.installation.or.use.of.your.DUALphone .. You.can.easily.solve.some.of.the.problems.yourself,.but.may.need.your.broadband.service.provider.or.landline. provider.to.help.you.with.others ..Check.www.dualphone.net.for.more.information . Section 1 probLem poSSibLe cAUSe SoLUtion my DUALphone does not work

.The.software.needs.to.be. Go.to.the.Setting.menu.and.select.Advanced. updated.to.the.latest.version . settings.and.Firmware.update ..Select.the. latest.software.version.and.confirm.to.update . i cannot sign in to Skype

.Skype.does.not.accept.your. Check.if.you.are.using.the.correct.Skype. Skype.name.and/or.password . name.and.password ..Beware.of.upper-case/

lower-case.letters.and.numeric.numbers . Screen displays:

network connection lost and the base station light indicator is blinking slowly i cannot make a Skype call

.The.Ethernet.cable.is.not. Check.that.the.Ethernet.cable.between...... connected . on.the.base.station.and.the.LAN.port.on. your.broadband.connection.(modem,.router,. hub,.switch.etc .).is.connected.properly . The.Ethernet.cable.is.not. Check.that.the.Ethernet.cable.between.......... connected . on.the.base.station.and.the.LAN.port.on. your.broadband.connection.(modem,.router,. hub,.switch.etc .).is.connected.properly .. The.router.or.the.modem.is. Turn.on.the.power.to.the.modem.or.router. not.turned.on . and.reset.the.base.station . The.base.station.cannot. retrieve.the.IP.address

.In.Internet.settings,.check.that.the.IP.mode. corresponds.to.the.IP.mode.of.your.Internet. connection.or.you.are.behind..a.proxy.server .. Check.the.user.manual.for.the.proxy.settings. guidance . You.are.not.signed.in.as.a. Skype.user . Go.to.the.status.menu.and.select.Sign.in.as. a.Skype.user ..From.there.refer.to.the.section. Sign in to Skype.in.this.guide . no display

.The.batteries.are.discharged . Charge.or.replace.the.batteries . handset is not registering

.Base.station.is.not.ready.for. ..registration .. Reset.the.base.station.by.pressing.the.key.on. the.back.of.the.base.station.and.try.to. register.again . The.charging.cradle.is.not. ..connected . Make.sure.the.power.supply.is.properly. connected.to.the.charging.cradle.and.that. the.power.is.on . There.are.no.batteries.in.the. ..handset . Make.sure.the.batteries.are.correctly.fitted. into.the.handset ..Reset.the.base.station.and. try.to.register.again .

4 i n S tA L L At i o n A n D b A S i c f U n c t i o n S Section Section 1 h s i l g n e probLem poSSibLe cAUSe SoLUtion handset is not registering

(continued) no connection between handset and base station

.The.base.station.is.not. connected . Make.sure.that.the.power.supply.is.properly. on.the.base.station.and. connected.to. that.the.power.is.on . You.are.out.of.range.of.the. Move.closer.to.the.base.station . base.station . The.handset.is.not.registered . Register.the.handset . handset on the charging cradle does not charge

.The.base.station.is.not. connected.to.power . Make.sure.the.power.supply.is.properly. connected.to. that.the.power.is.on . on.the.base.station.and. The.cradle.is.not.powered . Connect.the.power.adapter.of.the.charging. cradle.to.an.active.power.outlet . The.handset.is.not.placed. Place.the.handset.correctly.in.the.charging. properly.in.the.charging.cradle . cradle . The.batteries.are.not.inserted. Check.the.position.of.the.batteries . correctly . handset does not ring

.The.Skype.status.is.set.to. offline.or.do.not.disturb . Set.your.Skype.status.to.online . The.handset.ringer.may.be.off . Increase.the.ringer.volume . The.handset.may.be.too.far. away.from.the.base.station . Move.closer.to.the.base.station . noteS:

. This.Installation.Guide.covers.the.basic.installation.process.and.the.most.common.features.of.your. DUALphone .. For.more.advanced.functionality.descriptions.you.should.consult.the.User.Manual.found.at. www.dualphone.net

5 i n S tA L L At i o n A n D b A S i c f U n c t i o n S Section 2 h s i l g n e Advanced functions Section 2 n Menu tree of your DUALphone The.following.menu.trees.show.how.the.different.features.are.accessed.through.the.handset .. generally.used.to.move.to.the.next.level.by.choosing.Select,.option.or.back. From.the.idle.screen,.press. for.menu . and. are. MAIN.MENU LEVEL.1. LEVEL.

LEVEL.3 contacts call Send voicemail view profile Advanced Skype SkypeOut.or.landline View.Contacts.Skype.Profile. Rename. Remove. Edit. Block/Unblock. Request.Details Remove.and.Block Remove. history All calls missed calls incoming calls outgoing calls voicemails contacts requests Add contact Skype phone number Status Sign in to Skype create new Acctount change Status

6 A D vA n c e D f U n c t i o n S

. Call. Send.Voicemail. Details. Delete. View.Profile. Add.to.Contacts. Clear.List. Play Call. Send.Voicemail. Details. Delete. View.Profile. Add.to.Contacts. My.Greeting. Accept. Decline. Decline.and.block

. Offline. Online. Skype.me. Away. Not.available. Do.not.disturb. Invisible h s i l g n e MAIN.MENU LEVEL.1. LEVEL.

LEVEL.3 Section 2 Status

(continued) Search Services Sign out my profile change password Auto Sign in Skype credit Skypein voicemail Settings call Divert privacy manage blocked users tones time & Date Details.shown.to.all. Private. Automatically Promt Call.Forward. Call.forward.number. Voicemail. Welcome.message. Skype.Calls. SkypeIn.Calls. Incoming.Alert.Type. Ring.tones. Landline.ring.tones. Intercom.ring.tones. Ringing.Volume. Notification.Alert. Keypad.tones. Time Time.Zone. Daylight.Savings. Time.format. Time.Separator. Date. Date.format Date.Separator. Anyone Contacts Known.numbers Anyone Contacts If.details.shared Ringing Ring.once. Beep.once Silent. Melody.1. . Beep Silent Melody.1

. Beep Silent. Melody.1

. Beep Beep Silent On Off

7 A D vA n c e D f U n c t i o n S MAIN.MENU LEVEL.1. LEVEL.

LEVEL.3 Section 2 h s i l g n e Settings

(continued) cordless Settings phone Settings Register.handset. Deregister.handset. Handset.name Contrast. Language. Preferred.Line. Region. Landline.Country. information Advanced Internet.settings. Firmware.update. Skype.ports Reset Handset.1 Handset.

Handset.3 Handset.4 Dansk Deutch English. . Landline. SkypeOut. Always.ask Country.Code. Area.Code Australia. Belgique. Denmark. IP.mode. Skype.proxy. Firmware.proxy Latest.Firmware Current.Firmware All.Firmware.vers . n Emergency calls pLeASe note:

. Skype.does.not.allow.emergency.calls ..Such.calls.are.always.routed.to.the.landline.connection ..Therefore. it.is.important.that.you.set.the.correct.landline.country ..Do.not.forget.that.your.DUALphone.has.to.be. connected.to.a.power.outlet.in.order.to.work ..Your.DUALphone.will.not function.during.a.power.failure .

8 A D vA n c e D f U n c t i o n S h s i l g n e n Skype settings change your online status Your.online.status.can.be.seen.by.all.Skype.contacts.authorised.by.you ..For.more.on.this,.please.see.main display.in.the.installation and basic functions.section . For.more.on.authorisations,.please.see.exchange contact details request in.this.section.of.the.manual . 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Status. 3) Press. and. to.select.change status. 4) Press. and. or.just.press. to.select.your.preferred.status.(online, Away, not available, Skype me, Do not disturb, invisible, offl ine) . noteS:

. Alternatively,.you.can.also.press. When.you.select.Do not disturb,.you.mute.all.incoming.Skype.as.well.as.landline.calls . from.the.idle.screen.in.order.to.change.your.Skype.status .

9 A D vA n c e D f U n c t i o n S h s i l g n e choose auto or manual sign in Your.fi.rst.sign.in.has.to.be.manual,.but.after.that.you.can.activate.Auto sign in.and.sign.in.to.your.Skype. account.automatically,.in.case.you.should.turn.off.the.base.station.or.the.handset ..If.you.activate.prompt,.you. have.to.enter.your.Skype.password.every.time.you.sign.in ..We.therefore.recommend.that.you.choose.Auto sign in. 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Status. 3) Press. and. to.select.Auto sign in. 4) Press. and. or.just.press. to.select.your.preferred.sign.in.mode.

(Automatically, prompt) . We.suggest.that.you.note.your.Skype.name.and.your.Skype.password.here.for.future.reference:

My.Skype.name:..__________________________..............My.Skype.password:.________________________ note:

. When.in.the.text.editor,.press. to.switch.between.lowercase,.uppercase.and.numerical.entry . 30 A D vA n c e D f U n c t i o n S h s i l g n e change your Skype profi le In.my profi le.you.can.tell.other.Skype.users.a.bit.about.yourself ..Please.note.that.any.Skype.user.can.see.all. confi.gurations.you.make.in.Details shown to all,.even.the.Skype.users.you.have.not.authorised . You.must.be.signed.into.Skype.to.change.your.profi.le . 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. o.select.Status. 3) Press. and. to.select.my profi le. 4) Press. and. or.just.press. to.select.your.preferred.profi.le.(Details shown to all, private) . 5) In.Details shown to all,.press. and. to.select.your.preferred.setting.

(Show my picture, Skype name, full name, gender, birthdate, country/

region, State/province, city, Language, home phone, offi ce phone, mobile, home page, About me, mood) . 31 A D vA n c e D f U n c t i o n S Section 2 h s i l g n e

.to.select . to.select.(male, female, both, Unknown) . a). In.Show my picture,.press. b). In.Skype name,.please.note.that.you.cannot.change.your.Skype.name.here . c). In.full name,.use.the.keypad.to.enter.your.data . d). In.gender, use. e). In.birthday, enter.the.month.using.the.keypad,.press.ARROWRIGHT.to.go.to.the.day.and.enter.the.day.. using.the.keypad,.press.ARROWRIGHT.again.to.go.to.the.year.and.enter.the.year.using.the.keypad . f). In.country/region,.use. g). In.State/province.and.city,.use.the.keypad.to.enter.your.data . h). In.Language,.use. i). In.home phone, offi ce phone, mobile, home page, About me.and.mood,.use.the.keypad.to.enter.. your.data . to.select.(A..Z) . to.select.(A..Z) . or.just. or.just. and. and. In private.you.can.enter.your.e-mail.address ..The.address.will.not be.shown.to.other.Skype.users.and.is. merely.used.for.the.search.function:.Save.your.private.e-mail.address.in.private,.and.users.who.know.this. address.will.be.able.to.fi.nd.you.by.searching.for.it.on.Skype . 1) In.private, press. to.select.options.(edit, remove, Add) . noteS:

In.Show my picture,.the.pictures.for.use.with.your.profi.le.must.be.edited.on.a.computer.with.a.Skype.client . All.data.regarding.home.phone,.offi.ce.phone.and.mobile.supplied.by.a.Skype.user.will.be.recorded.in.your. Contact.list.when.you.add.the.user .. change your password You.can.change.the.Skype.password.used.for.signing.in.to.your.Skype.account ..See create a new Skype account in.the.installation and basic functions.section for.more.information . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Presse. and. to.select.Status. 3

A D vA n c e D f U n c t i o n S h s i l g n e 3) Press. and. to.select.change password. Section Section 2 4) Enter.your.password.using.the.keypad,.then.press. 5) Enter.your.new.password,.then.press.the.OK.softkey . 6) Repeat.your.new.password,.then.press.the.Change.softkey . create a personal voicemail greeting Skype.voicemail.has.a.default.voicemail.greeting ..You.can.also.create.your.personal.welcome.greeting,.which. will.be.played.back.to.people.calling.you.when.you.are.unable.to.answer.the.call . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Presss. and. to.select.call divert. 33 A D vA n c e D S e t t i n g S 4) Presss. and. to.select.welcome message. Section 2 h s i l g n e 5) Press. to.select.options . 6) Press.record new to.record.your.welcome.greeting,.and.press.play.to.hear.the. recorded.message . note:

. You.have.to.buy.a.Skype.voicemail.subscription.to.use.this.service ..See.more.at.www.skype.com. Listen to your voicemail Callers.can.leave.a.message.for.you ..Whenever.someone.sends.you.a.voicemail,.the.message.You have 1 new voicemail will.be.displayed.on.your.DUALphone . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.history. 34 A D vA n c e D S e t t i n g S h s i l g n e 3) Press. and. to.select.voicemail. Section Section 2 4) Press. and. or.just.press. to.select.the.voicemail.of.your.choice .. 5) Press. to.select.options.(play, call, Send voicemail, Details, Delete, view profi le, Add to contacts, my greeting) . play:. call:. Send voicemail:. Details:. Delete:. view profi le:. Add to contacts:. my greeting:

Play.back.the.voicemail . Call.the.person.who.has.left.the.voicemail.for.you .. Send.the.person.who.has.left.the.message.for.you.a.voicemail . View.the.details.of.the.voicemail.(Name,.number,.date,.time,.duration) . Remove.the.voicemail . View.the.profi.le.of.the.person.who.has.sent.the.voicemail . Add.the.person.who.has.left.the.voicemail.for.you.to.your.Contact.list . Play.back.or.record.your.personal.welcome.greeting . note:

. If.you.activate.your.voicemail.through.Settings..Divert..Voicemail,.the.voicemail.will.work.only.with. incoming.Skype.and.SkypeIn.calls,.not.with.calls.on.your.landline . 35 A D vA n c e D S e t t i n g S h s i l g n e privacy You.can.make.restrictions.as.to.whom.you.wish.to.accept.a.Skype.or.SkypeIn.call.from ..Your.choices.are:

1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.privacy. 4) Press. to.select.Skype calls,.then.press. to.select.your.preferred.privacy.status.for.incoming.Skype.calls.(Anyone, contacts, if details shared) . or.just.press. and. Anyone: . contacts: . if details shared: . Only.Skype.users.authorised.by.you.can.call.you . All.Skype.users.can.call.you,.even.users.not.on.your.Contact.list . Skype.users.can.call.you.only.if.they.are.on.your.Contact.list . 5) Press. and. or.just.press.. to.select.your.preferred.privacy.status.for.incoming.SkypeIn.calls.(Anyone,

.to.select.Skypein calls,.then.press. and. contacts, known numbers) . Anyone:

You.can.receive.calls.from.anyone.calling.your.SkypeIn.number . contacts: . Only.SkypeOut.contacts.on.your.Contact.list.can.call.you . known numbers: . Only.SkypeIn.calls.providing.a.Caller.ID.will.be.accepted . 36 A D vA n c e D S e t t i n g S h s i l g n e notifi cation You.can.choose.whether.you.want.to.be.alerted.by.a.tone.whenever.you.receive.a.voicemail.or.an. authorisation.request . 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.tones. 4) Press. and. to.select.notifi cation alert. 5) Press. and. or.just.press. to.select.your.preferred.alert.type.(beep, Silent) . note:

Whenever.you.receive.a.voicemail,.miss.a.call,.or.get.an.authorisation.request,.the. key.will.fl.ash.a.blue. light.signal ..Just.press. to.see.your.options .. 37 A D vA n c e D S e t t i n g S h s i l g n e n Phone settings tones You.can.confi.gure.keypad.tones,.ring.tones.etc ..on.your.DUALphone ..The.following.are.just.a.few.examples . 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.tones. change the call alert You.can.defi.ne.how.you.want.your.DUALphone.to.alert.you.with.incoming.calls:

ringing: . ring once:.. beep once: . The.handset.will.ring.as.long.as.the.incoming.call.is.active . The.handset.will.ring.only.once . The.handset.will.make.one.beep.only.on.an.incoming.call . 1) From.tones, press. to.select.incoming alert type .. 38 A D vA n c e D S e t t i n g S h s i l g n e 2) Press. and. or.just.press. to.select.your.preferred.alert.type.(ringing, ring once, beep once) . Section Section 2 change the ring tone You.can.defi.ne.how.you.want.your.DUALphone.to.ring.on.incoming.calls . 1) From.tones, press. and. to.select.ring tones .. 2) Press. and. or.just.press. to.select.your.preferred.ring.tone.(Silent, melody 1 11, beep) . Adjust the ringing volume You.can.adjust.the.ringing.volume.of.the.handset.for.incoming.calls . 1) From.tones,.press. and. to.select.ringing volume. 2) Change.the.ringing.volume.level.using. /. 39 A D vA n c e D S e t t i n g S h s i l g n e Adjust the keypad tones You.can.choose.whether.you.want.to.hear.a.tone.whenever.you.press.a.key.or.whether.you.want.your.keys. to.be.silent . 1) From.tones, press. and. to.select.keypad tones. Section 2 2) Press. and. or.just.press. to.select.your.preferred.setting.(on, off) . Set the time and date Your.DUALphone.will.always.obtain.time.and.date.information.from.the.Internet ..Thus,.you.only.have.to. confi.gure.the.time zone.and.Daylight saving.settings ..When.this.is.done,.the.time.and.date.obtained.by. your.DUALphone.from.the.Internet.will.be.adjusted.according.to.your.choices . In.time zone.it.is.important.that.you.choose.the.correct.time.zone,.otherwise.the.time.shown.on.the.idle. screen.will.not.be.right ..In.Daylight saving you.have.two.options ..Choose.Daylight saving.when.you.are.in. a.zone.with.summertime,.and.choose.Standard.in.all.other.zones ... 40 A D vA n c e D S e t t i n g S

1) From.the.idle screen,.press. to.enter.the.main.menu .. Section Section 2 h s i l g n e 2) Press. and. to.select.Settings. 3) Press. and. to.select.time and date. 4) Press. and. to.select.time zone . 5) Press.

(gmt -12 gmt +13) . and. or.just.press. to.select.your.preferred.time.zone. 6) Press. and. select.Daylight saving . 41 A D vA n c e D S e t t i n g S h s i l g n e 7) Press. and. or.just.press. to.select.your.preferred.mode.(Daylight saving, Standard) . Section 2 If.you.wish.to.adjust.the.time format.and.time separator.as.well.as.the.Date format and.Date separator settings,.this.is.easily.done.here . Set the preferred line You.can.confi.gure.how.you.want.to.route.your.outgoing.calls.when.using. .These.are.your.options:

Landline:.. Skypeout:. Always ask:.. Select.this.option.if.you.want.to.always.be.prompted.to.specify.the.preferred.routing.for.a.call . Select.this.option.if.you.always.want.to.route.your.landline.and/or.mobile.phone.calls.via.the... landline.(traditional.telephony) . Select.this.option.if.you.always.want.to.route.your.calls.to.the.landline.and/or.mobile.phones... via.the.Internet.(SkypeOut) . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.phone settings. 4

A D vA n c e D S e t t i n g S h s i l g n e 4) Press. and. to.select.preferred line. Section Section 2 5) Press. and. or.just.press. to.select.your.preferred.port.(Landline, Skypeout, Always ask) . change the country code As.Skype.does.not.know.where.in.the.world.you.are.connected.to.the.Internet,.you.will.always.have.to.enter. the.country.setting.when.calling.landline.phones.and/or.mobile.phones.via.the.Internet.(SkypeOut) ..This. applies.even.when.you.call.a.phone.in.your.own.country ..If.you.save.your.country.settings.in.country code,. you.do.not.have.to.enter.the.country.code.every.time.you.call.a.phone.in.your.own.country ..Thus,.a.country. code.is.only.needed.when.calling.someone.in.a.country.other.than.your.own . In.some.countries.area.codes.are.used,.for.instance.when.calling.between.states.or.regions ..If.you.live.in.a. country.where.area.codes.are.used,.you.can.save.your.settings.in.Area.code ..Please.note.that.you.can.choose. this.function.only.if.the.code.you.have.saved.in.Country.code.applies.to.a.country.where.area.codes.are.in.fact. used . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 43 A D vA n c e D S e t t i n g S h s i l g n e 3) Press. and. to.select.phone settings. Section 2 4) Press. and. to.select.region. 5) Press. to.select.country code,.then.enter.your.preferred.country.code.using. the.keypad . 6) Press. and. to.select.Area code,.then.enter.your.preferred.area.code. using.the.keypad . 44 A D vA n c e D S e t t i n g S h s i l g n e change the landline country setting As.your.DUALphone.works.both.with.Skype.telephony.and.ordinary.telephony.via.landline.connections,.your. DUALphone.has.to.know.in.what.country.you.are.connecting.to.the.landline.system ..In.other.words,.the. confi.guration.you.make.here.has.nothing.to.do.with.Skype,.only.with.landline.telephony .. Section Section 2 pLeASe note:

Emergency.calls.can.only.be.made.via.the.landline . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.phone settings. 4) Press. and. to.select.Landline country. 5) Press. and. or.just.press. to.select.the.country.you.are.located.in . 45 A D vA n c e D S e t t i n g S h s i l g n e change the handset language You.can.change.the.language.displayed.on.your.handset ..You.can.select.another.language.than.English.only.if. your.DUALphone.is.connected.to.the.Internet . 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.phone settings. 4) Press. and. to.select.Language. 5) Press. and. or.just.press. to.select.your.preferred.language.(A z) . 46 A D vA n c e D S e t t i n g S h s i l g n e Should.you.accidentally.select.a.language.which.makes.it.hard.for.you.to.fi.nd.the.Language.menu.again,.use. this.shortcut:

1) From.the.idle screen,.presss. to.enter.the.main.menu .. Section Section 2 2) Press.three.times.on.the.number.8.key . register / deregister your handset Use.the.register.function.whenever.you.need.to.register.your.handset.with.a.base.station,.for.instance. when.registering.the.handset.with.a.base.station.other.than.the.one.you.are.already.registered.to ..Use.the. Deregister.function.to.deregister.your.handset.from.a.base.station . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.cordless settings. 47 A D vA n c e D S e t t i n g S h s i l g n e 4) Pres. and. or.just.press. to.select.register handset or.Deregister handset .. Section 2 note:

. To.make.registration.possible,.make.sure.that.the.base.station.has.registration.mode.enabled ..This.is.done. by.pressing.reset.on.the.back.of.the.base.station . Set the contrast You.can.adjust.the.contrast.of.your.display .. 1) From.the.idle screen,.pres. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.phone settings. 48 A D vA n c e D S e t t i n g S h s i l g n e 4) Press. to.select.contrast .. Section Section 2 5) Change.the.Contrast.level.using. /. . Should.you.accidentally.select.a.setting.which.makes.it.hard.for.you.to.fi.nd.the.contrast menu.again,.use.this. shortcut:

1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press.three.times.on.the.number.5.key . 49 A D vA n c e D S e t t i n g S Section 2 h s i l g n e internet settings You.can.confi.gure.settings.such.as.IP.mode,.IP.address,.Skype.proxy.and.Firmware.proxy ..However,.if.you. have.an.advanced.Internet.connection.and.are.not.familiar.with.fi.rewalls.and.ports,.we.recommend.that.you. consult.someone.with.knowledge.on.this.or.read.more.on.the.topic.at www.skype.com. In ip mode.you.can.choose.Dynamic.or Static ..The.default.setting.of.your.DUALphone.is.dynamic.IP.mode,. which.covers.the.needs.of.most.users ..Should.you.wish.to.attach.the.base.station.to.an.Internet.connection. using.the.static.IP.mode.instead,.this.is.how.to.confi.gure.this.mode:

1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.Advanced. 4) Press. and. to.select.internet settings . 5) Press. to.select.ip mode . 50 A D vA n c e D S e t t i n g S h s i l g n e 6) Press. and. to.select.Static . Section Section 2 7) A.wizard.will.guide.you.through.the.confi.guration . 7a) 7b) 7c) 7d) 51 A D vA n c e D S e t t i n g S h s i l g n e In.Skype proxy.you.can.confi.gure.all.the.settings.regarding.this.proxy ..This.is.how.to.do.it:. 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.Advanced. 4) Press. and. to.select.internet settings . 5) Press. and. to.select.Skype proxy . 5

A D vA n c e D S e t t i n g S Section 2 h s i l g n e 6) Press. to.select.proxy . 7) Press. and. to.select.Yes . 8) Press. and. or.just.press. to.select.the.proxy.host.type.(Automatic, httpS, SockS5) .. 9) Automatic.may.be.selected.if.your.proxy.supports.this.feature ..If.you.select.one.of.the.other.options,.a. wizard.will.guide.you.through.the.relevant.confi.guration . In.firmware proxy you.can.confi.gure.all.the.settings.regarding.this.proxy ..This.is.how.to.do.it:

1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 53 A D vA n c e D S e t t i n g S h s i l g n e 3) Press. and. to.select.Advanced. Section Section 2 4) Press. and. to.select.internet settings . 5) Press. and. to.select.firmware proxy . 6) Press. to.select.proxy . 7) Press. and. to.select.Yes . 8) Use.the.keypad.to.enter.the.HTTP.proxy.IP.Address ..A.wizard.will.guide.you.through.the.confi.guration . 54 A D vA n c e D S e t t i n g S h s i l g n e In.Skype ports.you.can.confi.gure.all.the.settings.regarding.the.incoming.connection.port ..This.is.how.to.do.it:. 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Settings. 3) Press. and. to.select.Advanced. 4) Press. and. to.select.Skype ports,.then.enter.your.choices.for.port.and. Alternative ports.using. Adjust the earpiece volume During.a.call.just.press. is.terminated . /. to.increase.or.decrease.the.volume ..The.setting.will.be.retained.after.the.call. mute the microphone During.a.call.just.press. to.mute.the.microphone ..Press.again.to.unmute . 55 A D vA n c e D S e t t i n g S h s i l g n e connect a headset Free.your.hands.while.talking..connect.an.external.headset ..The.connector.is.of.the.mono.type,.plug.size.

 .5mm ..Please.note.that.not.all.headsets.will.be.suitable ..Ask.for.a.set.with.an.impedance.of.30.Ohms.or. higher . note:

. We.recommend.that.you.use.the.Jabra.EarWave.boom.with.a.universal. .5mm.jack ..

(Jabra.p/n.100-73030.000-50) Section Section 2 reset the phone and base To.restore.the.DUALphones.factory.settings.you.can.reset.the.phone.and.base ..Please.note,.though,.that.all. your.personal.settings.will.be.lost . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.Advanced. 4) Press. and. to.select.reset. 56 A D vA n c e D S e t t i n g S h s i l g n e n Contacts Your.list.of.contacts.contains.all.Skype.users.as.well.as.all.landline.phone.users.that.you.have.added ..There.is.a. limit.to.the.number.of.entries.you.can.make,.but.your.contact.list.can.nevertheless.hold.hundreds.of.contacts . It.is.easy.to.access.your.list.of.contacts:. 1) From.the.idle screen,.press. to.enter.Contacts . Section 2 2) Press. to.select.Contacts . 3) Browse.your.contacts.using. . 4) Or.search.for.a.contact.with.the.quick.search.feature.by.using.the.letters.on.the. keypad ..For.example,.if.you.press.the.letter.J,.you.will.see.a.list.showing.all.of. your.contacts.beginning.with.this.letter . 5) Press. to.select.a.contact . 6) Press. and. or.just.press. to.select.the.desired.action.(call, Send voicemail, view profi le, Advanced) . 57 A D vA n c e D S e t t i n g S h s i l g n e 7) Under.Advanced.you.have.access.to.more.options.(rename, remove, edit, block, request details, Add contact) . Section Section 2 Your.contacts.are.ordered.as.follows:

. Online.Skype.contacts.(alphabetically.by.full.name)

. Offl.ine.Skype.contacts.with.call.forwarding.and.SkypeOut.contacts.(alphabetically.by.full.name)

. Offl.ine,.voicemail.divert,.and.non-authorised.Skype.contacts.(alphabetically.by.full.name) note:

. If.you.have.more.contacts.than.your.DUALphone.supports,.you.might.experience.that.your.DUALphone. will.not.show.all.the.available.contacts .. 58 A D vA n c e D S e t t i n g S Section 2 h s i l g n e exchange contact details request You.can.send.an.authorisation.request.to.a.Skype.user..and.if.it.is.accepted,.you.can.see.his.or.her.online. status . When.adding.a.contact.to.your.Contact.list.you.will.be.prompted.to.specify.if.you.want.to.send.an. authorisation.request ..We.recommend.that.you.send.this.request.but.you.do.not.have.to.do.so..and.you. can.send.the.request.whenever.you.wish.to ..If.you.do.not.send.the.request,.you.will.never.be.able.to.see.the. contacts.online.status ..Users.who.have.not.been.authorised.will.be.indicated.by. on.your.contact.list .. Similarly,.you.will.receive.an.authorisation.request.whenever.a.Skype.user.adds.you.to.his.or.her.Contact.list .. By.accepting.the.request,.you.allow.the.user.to.see.your.online.status .. 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. to.select.contacts.. 3) Press. pressing. and. or.just.press. to.fi.nd.a.contact,.and.select.the.contact.by. 4) Press. and. to.select.Advanced 59 A D vA n c e D S e t t i n g S Section Section 2 h s i l g n e 5) Press. and. to.select.request details. 6) Use.the.keypad.to.enter.any.text.to.be.sent.along.with.your.request . 7) Press. to.send.the.request .. note:

. You.can.only.request.details.from.users.whose.online.status.is.shown.with.a.question.mark .. rename a contact You.can.change.the.name.of.a.contact . If.a.contact.has.a.Skype.user.name.that.is.not.very.informative,.you.can.give.him.or.her.a.more.distinctive. name.to.be.shown.on.your.contact.list . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. to.select.contacts.. 3) Press. pressing. and. or.just.press. to.fi.nd.a.contact,.and.select.the.contact.by. 4) Press. and. to.select.Advanced. 60 A D vA n c e D S e t t i n g S h s i l g n e 5) Press. to.select.rename . 6) Enter.the.desired.new.name.using.the.keypad . Section 2 remove a contact You.can.remove.a.contact ..Your.options.are:

remove and block:. Remove.and.block.a.contact ..Please.note.that.this.option.applies.only.to.Skype.contacts . remove: . Remove.a.contact.from.your.Contact.list ..This.option.applies.to.Skype.as.well.as.. landline.contacts . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. to.select.contacts.. 3) Presss. and. or.just.press. to.fi.nd.a.contact,.and.select.the.contact.by. pressing. 4) Presss. and. to.select.Advanced. 61 A D vA n c e D S e t t i n g S h s i l g n e 5) Presss. and. to.select.remove . Section Section 2 6) Presss. or.just.press.

(remove and block, remove) . and. to.select.the.required.type.of.removal. 7) In.both.cases.you.are.asked.whether.you.really.want.to.remove.the.contact ..Press. to.remove.the. contact,. to.cancel . block a contact You.can.block.a.Skype.contact.to.prevent.him.or.her.from.calling.you ..Please.note.that.this.option.applies.only. to.Skype.calls ..You.can.see.your.blocked.contacts.under.Settings .manage blocked users. At.any.time. you.can.choose.to.unblock.a.blocked.contact . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. to.select.contacts.. 3) Press. pressing. and. or.just.press. to.fi.nd.a.contact,.and.select.the.contact.by. 6

A D vA n c e D S e t t i n g S h s i l g n e 4) Press. and. to.select.Advanced.. Section 2 5) Press. and. to.select.block .. 6) Press. to.block,.press. again.to.unblock . n Make and receive calls Dialling Dial editor 1) From.the idle screen, type.the.phone.number.you.want.to.call.using.the. keypad;.alternatively,.press. to.select.the.number.from.contacts. 2) Press. to.select.the.line.(Dial.on.SkypeOut,.Dial.on.landline) . 3) Select.the.preferred.line.by.pressing. and. or.just.pressing. 63 A D vA n c e D S e t t i n g S h s i l g n e How.to.pre-dial.a.Skype.user:

1) From.the.Idle.screen,.hold.down. for.more.than.two.seconds . Section Section 2 2) Type.the.Skype.name.of.the.person.you.want.to.call . 3) Press. to.call . character map For.keys.0..9,.multi.tapping.is.possible .. Multi.Tap.Order:

keY mULti tAp orDer:

0 1 2 3 4 5 6 7 8 9 Space.+.0 1.. ..,..?..!..-.._..@. a..b..c.................. d..e..f..3........ g..h..i..4........ j..k..l..5 m..n..o..6.............. p..q..r..s..7.. t..u..v..8........ w..x..y..z..9.......... pLeASe note:

When.in.the.text.editor,.press. between.lowercase,.uppercase.and.numerical.entry . to.see.all.special.characters ..When.in.the.text.editor,.press. to.switch. 64 A D vA n c e D S e t t i n g S h s i l g n e Speakerphone During.a.call.you.can.switch.between.the.speaker.and.earpiece . 1) Press. to.select.Speaker . Section 2 2) Press. again.to.return.to.earpiece . Start a new call during a call This.is.how.to.start.a.new.call.during.an.active.call:

1) Press. to.put.your.active.call.on.hold . 2) Use.the.keypad.to.enter.a.new.number.manually.or.locate.the.number.on.your. Contact.list.by.using.options->Search in contact list. 3) Press. to.start.the.call ..You.can.switch.between.the.calls.by.pressing. 4) Press. to.terminate.the.active.call . 65 A D vA n c e D S e t t i n g S h s i l g n e conference call From.your.DUALphone.you.can.initiative.a.3-party.conference.call.between.one.Skype.user,.one.landline.caller. and.yourself ... Section Section 2 1) Start.a.Skype.or.landline.call . 2) Put.the.active.call.on.hold by.pressing. 3) Start.a.landline.or.Skype.call . 4) Choose. options->Join in conference, and.the.conference.is.established . 5) Press. to.end.the.conference . Skype conference call The.DUALphone.cannot.initiate.a.Skype.conference.call,.but.you.can.participate.in.a.Skype.conference.call. initiated.from.a.computer .. If.the.active.call.is.a.Skype.conference.call,.you.can.see.the.participants.via.the.view participants.menu . Divert all calls You.can.confi.gure.your.DUALphone.to.forward.all.incoming.Skype.calls.either.to.a.landline/mobile.phone.or. to.your.Voicemail ..Please.note.that.in.order.to.use.this.function,.you.have.to.have.Skype.credits ..Your.options.are:

Activate.forwarding.to.another.phone.number ..You.will.be.prompted.to.enter.the.. relevant.number ..Please.remember.to.enter.the.country.code . call forward:. call forward number:.. Edit.the.phone.number.when.call forward.is.active . voicemail:. welcome message:. Activate.your.Voicemail,.allowing.callers.to.leave.a.message.after.listening.to.your.. welcome.message . After.activating.voicemail.you.can.record.your.welcome.message ..If.you.do.not.. record.a.personal.message,.the.Skype.standard.message.will.be.used.instead . 66 A D vA n c e D S e t t i n g S h s i l g n e Regarding.forwarding.of.landline.calls:.Please.contact.your.landline.provider .. 1) From.the.idle screen,.press. to.enter.the.main.menu .. Section 2 2) Press. and. to.select.Settings.. 3) Press. to.select.call divert . 4) Press. to.select.call forward.. 5) Press. and. or.just.press. to.select.the.required.option.(Yes, no) . 6) After.selecting.Yes.you.will.be.prompted.to.enter.a.call.forward.number ..Press.the.keypad . 67 A D vA n c e D S e t t i n g S h s i l g n e view call history You.can.see.all.call.history.information,.including.missed.calls,.outgoing.calls,.incoming.calls,.authorisation. requests.or.voicemails ..Whenever.there.is.an.entry.on.one.of.the.lists,.you.can.see.the.details,.such.as.the. phone.number,.name.(when.accessible).and.a.time.log.indicating.when.the.entry.was.received ..Please.note. that.the.lists.can.contain.30.entries..the.oldest.ones.will.be.deleted.fi.rst ..Also,.please.note.that.the.lists.will. be.deleted.whenever.you.sign.out.of.Skype ..Your.options.are:

All calls: . A.list.containing.all.missed,.incoming.and.outgoing.calls ..Please.note.that.landline... as.well.as.Skype.calls.will.be.registered . Section Section 2

. these are your options when working with the lists:

Call.the.number . Call:. Send voicemail:. Return.a.call.with.a.voicemail .. Details:. Delete:. View pro le:

. Add to contacts:. Add.an.entry.to.your.Contact.list . Clear list:. Please.note.that.this.works.only.with.Skype.calls . View.details.regarding.the.call . Remove.the.entry . View.the.profi.le.for.the.entry .. Please.note.that.this.works.only.with.Skype.calls . Delete.all.entries.on.the.list . missed calls:.. A.list.showing.only.the.missed.calls .. Please.note.that.landline.as.well.as.Skype.calls.are.registered . incoming calls:.. A.list.showing.only.the.incoming.calls .. Please.note.that.landline.as.well.as.Skype.calls.are.registered . outgoing calls: . A.list.showing.only.the.outgoing.calls .. Please.note.that.landline.as.well.as.Skype.calls.are.registered . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.history. 68 A D vA n c e D S e t t i n g S h s i l g n e 3) Press. and. or.just.press. to.view.the.preferred.history.(All calls, missed calls, incoming calls, outgoing calls, voicemails, Authorizations) . Section 2 Set privacy for calls You.can.specify.which.kinds.of.Skype.and.SkypeIn.calls.you.want.to.accept ... 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.privacy. 4) Press. and. or.just.press. to.select.your.preferred.Privacy.setting.

(Skype calls, Skypein calls) . 69 A D vA n c e D S e t t i n g S h s i l g n e 5) Under.Skype calls,.press. and. or.just.press. to.select.your.preferred. setting.(Anyone, contacts, if details shared) . Section Section 2 6) Under.Skypein calls,.press. and. or.just.press. to.select.your. preferred.setting.(Anyone, contacts, known numbers) . call waiting When.someone.calls.you.during.an.active.call,.you.will.be.notifi.ed.by.a.tone.in.the.earpiece.as.well.as.the. message.Call.waiting.on.the.display . There.are.two.types.of.waiting.calls:.Calls.on.the.same.line.you.are.presently.using,.and.calls.on.the.other.line . example one:

1) You.have.an.active.Skype.to.Skype.call . 2) When.you.receive.a.second.Skype.call ..you.will.hear.a.beep . 3) Hold.down. to.answer.the.new.call.while.automatically.putting.the.original.call.on.hold . 4) Hold.down. again.to.switch.between.the.calls . 70 A D vA n c e D S e t t i n g S h s i l g n e example two:

1) You.have.an.active.Skype.call . Section 2 2) When.you.receive.a.landline.call,.you.will.hear.a.beep . 3) Press. hold . to.answer.the.new.call.while.automatically.putting.the.original.call.on. 4) To.switch.between.the.calls,.press. n Dial outgoing calls Dial a telephone number from the outgoing calls list 1) From.the.idle.screen,.press. to.access.the.list.of.outgoing.calls . 2) Press. for.options . 3) Press. to.select.call . 71 A D vA n c e D S e t t i n g S Section Section 2 h s i l g n e n Firmware update You.can.check.to.see.which.software.version.your.DUALphone.is.presently.using.as.well.as.upgrade.to.the. most.recent.version ..Your.options.are:

Latest firmware:. Displays.the.latest.fi.rmware.version ..Please.note.that.you.cannot.use your.DUALphone.during.the.update.process ..The.update.typically.lasts.15.minutes,.. depending.on.your.Internet.connection . current fi rmware: . Displays.the.fi.rmware.version.currently.used.by.your.DUALphone . All firmware vers.: . Displays.a.list.of.all.accessible.fi.rmware.versions.that.your.DUALphone can.use ..Thus,.you.can.choose.to.downgrade.to.an.older.version . 1) From.the.idle screen,.press. to.enter.the.main.menu .. 2) Press. and. to.select.Settings. 3) Press. and. to.select.Advanced. 4) Press. and. to.select.firmware update. 7

A D vA n c e D S e t t i n g S h s i l g n e 5) Press. and. or.just.press. to.select.the.required.option.(Latest firmware, current firmware All firmware vers.) . Section 2 6) Under.Latest firmware,.press. to.install ..Please.be.aware.that.the. download.can.take.some.time ..The.handset.will.prompt.you.when.the.fi.rmware. update.is.fi.nished . 7) Under.current firmware,.you.fi.nd.specifi.cations.of.the.fi.rmware.version. presently.used.by.the.base.station.and.the.handset . 8) Under.All firmware vers.,.you.can.see.prior.updates ..Press. and. or.just. press. to.select.your.preferred.version . 9) Press. again.to.install.the.selected.version ..You.will.then.be.asked.if.you.are. sure.you.want.to.update ..Press. to.accept.the.update,. to.cancel . note:

If.your.DUALphone.has.not.been.updated.after.30.minutes,.you.must.restart.the.DUALphone.by. disconnecting.and.reconnecting.the.base.station.to.the.power.outlet .. 73 A D vA n c e D S e t t i n g S h s i l g n e Support information Section Section 3 Please.visit.www.dualphone.net for.updated.help.and.support ..Here.you.will.find.documentation.on.FAQ,. troubleshooting.and.new.features . n Advanced troubleshooting probLem cAUSe SoLUtion i have nowhere to plug in the base station. Your.computer.or.other. Get.a.router,.allowing.you.to.attach.more. equipment.may.be.occupying. the.Internet.connection.port . units.to.the.same.Internet.connection.port .. If.you.are.buying.a.new.one,.we.recommend. a.peerpeer-friendly.router . i have problems with my DUALphone. You.are.not.using.the.latest. Update.the.software.via.Settings.>. software . Advanced.>.firmware update.> Latest firmware . There.is.a.problem.between. your.DUALphone.and.the. device.(modem/router/switch). to.which.it.is.connected . Restart.your.modem/router/switch.and.then. restart.the.base.station.by.turning.the.power. off.and.on . i cannot sign in to Skype. You.are.using.an.incorrect. Check.the.Skype.name.and/or.password.and. Skype.name.and/or.password . try.again ..Be.sure.to.enter.large.and.small. letters.and.special.characters.correctly . You.have.no.Skype.account . Create.a.Skype.account.via.Status.>.create new account . Your.base.station.is.not. Check.that.all.cables.are.attached.correctly . connected.to.the.Internet . The.base.station.has.not.been. provided.an.IP.address . .Check.via.Settings.>.information.that.an. IP.address.is.shown.under.ip address ..If.not,. check.your.Internet.connection ..If.you.are. using.a.router,.switch.or.hub,.restart.the. device(s).and.then.restart.the.base.station .. Please.refer.to.my base station does not receive an ip address.under.Advanced. troubleshooting .

(continues) 74 S U p p o r t i n f o r m At i o n Section 3 h s i l g n e probLem cAUSe SoLUtion i cannot sign in to Skype.

(continued)

.Your.Internet.connection. Some.broadband.connections.require.that. timed.out.because.you.are.not. using.an.Always.on. connection . you.log.on.the.Internet.every.time.you.wish. to.use.it,.and.the.connection.will. automatically.close.after.for.example.0. minutes.of.inactivity ..Your.DUALphone.does. not.work.with.such.connections,.only.with. Always.on.connections ..Contact.your. Internet.provider.and.get.an.Always.on. connection ..Possibly.Always.on.may.be. enabled.via.your.providers.homepage . A.firewall/NAT/router.is. Restart.your.router.and.then.restart.your. blocking.access.to.the.Internet . base.station ..It.this.does.not.help.it.may.be. because.you.are.using.a.very.restrictive.kind. of.router/NAT ..Please.contact.your.Internet. provider.or.router.manufacturer . If.you.are.about.to.buy.a.new.router.we. recommend.a.peerpeer-friendly.router .. Skype.needs.unrestricted.outgoing.TCP. access.to.all.destination.ports.over.104.or. to.ports.80.and.443.in.order.to.work. properly ..To.obtain.even.better.sound,.we. recommend.that.you.open.the.specific.port. to.incoming.TCP.and/or.UDP.traffic ..Please. check.Settings.> Advanced > internet settings > Skype ports. my base station does not receive an ip address. You.may.be.using.an.Internet. Configure.the.static.IP.address.via.Settings connection.with.a.static.IP. address .

>.Advanced > internet settings.> ip mode ..Select.Static.and.enter.the.IP. address;.then.follow.the.wizard.to.make.the. further.required.entries . Other.equipment,.for.instance. Connect.the.base.station.to.the.Internet. a.computer,.has.been. connected.to.the.Internet. connection . i cannot connect to Skype from my workplace or school. Most.likely.your.base.station.is. behind.a.proxy.server,.which. are.often.used.by.companies. and.schools . connection.port ..Turn.on.the.base.station. and.wait.for.about.one.hour ..Restart.the. base.station.and.check.if.your.DUALphone. works ..Check.via.Settings.>.information.if. the.base.station.has.received.an.IP.address . Configure.the.Skype.proxy.via Settings >

Advanced > internet settings > Skype proxy..Also,.you.have.to.configure.via. Settings > Advanced > internet settings

> firmware proxy..Please.contact.the.IT. support.resource.at.your.workplace.or. school.for.further.information . 75 S U p p o r t i n f o r m At i o n h s i l g n e probLem cAUSe SoLUtion the time on the idle display is incorrect. The.base.station.is.not. The.handset.gets.the.time.and.date.from.the. connected.to.the.Internet . Internet ..Connect.the.base.station.to.the. Internet.and.wait.for.a.few.minutes . Section Section 3

.You.have.not.programmed. Select.your.time.zone.via.Settings > time your.time zone.and.Daylight saving . and Date > time zone..Then.select. Settings > Daylight saving.and.choose. Daylight saving.if.you.are.in.a.zone.with. summertime,.otherwise.select.Standard .. Your.DUALphone.is.behind.a. proxy.server . In.order.for.the.SNTP.(Simple.Network.Time. Protocol).to.work,.UDP/IP.port.13.must.be. set.to.open.proxy . You.are.not.signed.in . Choose.Status > Sign in.and.enter.your. Skype.name.and.password.when.prompted. for.it ..If.you.have.no.Skype.account,.you.can. create.one.via.Status > create new account. You.have.no.Internet. Please.refer.to.i cannot sign in to Skype. connection . under.Advanced.troubleshooting . i cannot make a Skype to Skype call. i cannot make a Skypeout call. You.are.not.subscribing.to.this. You.can.buy.SkypeOut.at.www.Skype.com .. service . my Skypeout call does not reach the person intended. You.are.out.of.Skype.credits . Check.your.available.Skype.credits.via. Service > Skype credit. You.have.not.stored.your. Check.that.your.country.code.is.registered. country.code . via.Settings > phone settings > region >

country code..You.may.also.need.to.check. your.area.code.via.Settings > phone settings > region > Area code. i cannot receive Skype calls from certain persons. You.have.specified.restrictions. Check.the.person.who.is.unable.to.call.you. as.to.whom.you.want.to. communicate.with . via.Settings > privacy > Skype calls.(or. Skypein calls) ..Select.a.privacy.option. which.allows.the.person.to.call.you . The.person.is.a.blocked.Skype. Check.if.the.Skype.contact.is.blocked.via. contact . Settings > manage blocked users.. Unblock.if.required . You.are.signed.out . Sign.in.to.your.Skype.account.via.Status >

Sign in to Skype. You.have.muted.your.handset . Adjust.the.volume.via.Settings > tones >

ring tones . You.have.enabled.call divert,. which.means.that.all.incoming. Skype.calls.are.forwarded . Disable.call.forwarding.via.Settings > call divert > call forward. my DUALphone does not ring on incoming calls. 76 S U p p o r t i n f o r m At i o n Section 3 h s i l g n e probLem cAUSe SoLUtion i experience a bad sound quality during Skype calls. You.are.probably.behind.a. In.order.to.obtain.better.sound,.we. router.which.interferes.with. the.sound . recommend.that.you.open.the.specific.port. shown.under.Settings > Advanced >

internet settings > Skype ports.to. incoming.TCP.and/or.UDP.traffic ..However,. on.some.routers.you.cannot.configure. incoming.UDP.traffic.although.you.can.still. configure.rerouting.of.ports.with.incoming. TCP.traffic ..If.you.are.using.several.Skype. clients.on.the.same.router,.you.must.make. sure.that.they.are.not.using.the.same.Skype. Port . Another.unit.(for.instance.a. computer).is.using.the.Internet. connection . Free.up.bandwidth.by.ending.other.ongoing. Internet.traffic.or.get.an.Internet.connection. with.more.bandwidth . i cannot send voicemails. You.are.not.subscribing.to.this. service . You.can.buy.SkypeOut.at.www.Skype.com .. Check.if.your.voicemail.is.active.via.Service

> voicemail. Landline and mobile phones cannot call me via Skypein. You.are.not.subscribing.to.this. You.can.buy.SkypeIn.at.www .Skype .com . service . You.are.out.of.Skype.credits . Check.your.status.via.Service > Skypein. i cannot call via my landline connection. People.calling.your.SkypeIn. People.calling.you.should.allow.the.phone.to. number.do.not.wait.long. enough.before.they.hang.up . ring.at.least.five.times.before.they.hang.up. due.to.the.delay.before.the.SkypeIn.call. reaches.you . The.base.station.is.not. Connect.the.landline.to.your.base.station . connected.to.your.landline . The.landline.is.out.of.order . Check.your.landline.connection.with.a. traditional.phone.and.hear.if.there.is.a. dialling.tone ..If.not,.contact.your.landline. provider . The.landline.connection.is. Check.that.the.landline.connection.is.not. occupied.by.another.phone.in. the.house . occupied . The.base.station.is.not.turned. Turn.on.the.base.station . on . i cannot receive calls via my landline connection. You.are.using.incorrect. landline.country.setting . Select.the.correct.landline.country.setting.via. Settings > phone settings > Landline country..Please.note:.The.landline.country. setting.has.no.influence.on.Skype.calls . 77 S U p p o r t i n f o r m At i o n Section Section 3 h s i l g n e probLem cAUSe SoLUtion i cannot access the main menu contacts. i cannot see if a Skype contact is online as his or her online status is always shown as the main menu history is suddenly empty. my friends cannot fi nd me on Skype by searching for my e-mai l address. the handset does not charge when placed in the charger. i cannot turn the handset on. You.are.signed.out . Your.contact.list.resides.on.a.central.Skype. server.and.is.therefore.visible.only.when.you. are.signed.in ..Sign.in.via.Status > Sign in to Skype. The.contact.in.question.has. Send.an.Authorisation.request:.From. not.been.authorised . contacts,.select.options > Advanced >

request details..Whenever.a.person.has. accepted.your.request,.you.will.be.able.to. see.his.or.her.online.status . You.are.signed.out . The.history.list.is.deleted.whenever.you.sign. out ..Sign.in.via.Status > Sign in to Skype. Please.note:.Old.call.details.will.not.be. restored.at.the.next.sign.in . You.have.not.confi.gured.your. Save.your.e-mail.address.via.Status > my data.under.My.profi.le . profi le > private..Other.Skype.users.cannot. see.your.e-mail.address,.they.can.only.use.it. for.searching.for.you.if.they.know.the. address.already .. The.handset.is.not.placed. Check.that.the.charger.makes.a.beep.when. correctly.in.the.charger . the.handset.is.placed.correctly . The.charger.is.not.connected. Check.that.the.power.supply.is.connected.to. to.the.power.outlet.or.it.is.not. turned.on . the.outlet.and.that.the.unit.is.turned.on . The.batteries.are.not.inserted. Check.that.the.batteries.are.inserted. correctly.in.the.handset . correctl.y ..Use.only.rechargeable.batteries,. type.Ni-MH . The.batteries.are.empty . Place.the.handset.in.the.charger ..The. handset.will.turn.on.automatically.after. some.time.in.the.charger . The.batteries.are.not.inserted. Place.the.batteries.correctly.in.the.handset . correctly.in.the.handset . the display is black. The.handset.is.not.turned.on . Hold.down. for.approximately.two. seconds.to.turn.on.the.handset . there is no antenna symbol in the upper right hand corner of the display. The.display.contrast.is.wrong . From.the.idle.screen,.press.menu > 555,. then.select.your.preferred.contrast.setting . You.are.too.far.away.from.the. Move.the.handset.closer.to.the.base.station . base.station . The.base.station.is.not.turned. Turn.on.the.base.station ..The.red.LED.light. on . must.be.on.at.all.times .

(continues) 78 S U p p o r t i n f o r m At i o n Section 3 h s i l g n e probLem cAUSe SoLUtion there is no antenna symbol in the upper right hand corner of the display.

(continued) i do not understand the language on the handset. i cannot register the handset to the base station, the message open base station could not be found is shown on the handset.. no caller iD is shown when i receive landline calls. i do not get a new line on my landline connection when sending a flash (by pressing .

). The.handset.is.not.registered . Register.the.handset.via.Settings >

cordless settings > register handset. You.have.chosen.the.wrong. language . From.the.idle.screen,.press.menu > 888,. then.select.your.preferred.language.from. the.list . The.base.station.is.turned.off . Turn.the.base.station.on ..The.LED.light.on. the.base.station.must.be.red . The.base.station.is.not.in. Press.the.reset.button.on.the.back.of.the. registration.mode . base.station,.then.press. handset . for.Retry.on.the. You.are.too.far.away.from.the. Move.the.handset.closer.to.the.base.station. base.station .

(for.instance.in.the.same.room) . You.are.not.subscribing.to.this. Contact.your.landline.provider . service.with.your.landline. provider . You.are.using.an.incorrect. Select.the.correct.country.setting.via. country.setting . Settings > phone settings > Landline country. You.are.using.an.incorrect. Select.the.correct.country.setting.via. country.setting . Settings > phone settings > Landline country. 79 S U p p o r t i n f o r m At i o n h s i l g n e n FAQ QUeStion AnSwer Section Section 3 why is the DUALphone 3088 for Skype better than a wi-fi phone for Skype?

Because.it.is.more.reliable.(DECT),.has.no.interference.problems.with.other. wireless.devices.(Wi-Fi,.Bluetooth),.has.a.much.longer.talk.time.(more.than.10. hours),.standby.time.(more.than.140.hours).and.range.(up.to.300.meters) ..In. practice.the.DUALphone.3088.has.a.superior.voice.quality.with.increased.distance. between.the.handset.and.the.base.station/router ..This.is.due.to.less.packet.loss. and.interference.compared.to.a.Wi-Fi.phone ..Furthermore,.with.the.DUALphone. 3088.you.get.a.-in-1.telephone.for.both.Skype.and.ordinary.landline.calls . where can i buy the DUALphone 3088?

You.can.buy.the.DUALphone.3088.at.www.dualphone.net.and. www.skype.com.and.retailers ..Please.visit.www.dualphone.net.for.further. information . what is a DUALphone?

Your.DUALphone.combines.two.phones.in.one.unit,.allowing.you.to.use.Skype,. SkypeOut./SkypeIn.as.well.as.traditional.telephony.via.landline ..Thus,.you.can.use. your.DUALphone.on.two.networks,.for.instance.allowing.you.to.establish.a. conference.call.between.users.on.both.networks . is it easy to connect my DUALphone to the internet?

Yes ..It.only.requires.you.to.connect.the.base.station.to.a.power.outlet.and.to.your. Internet.connection ..However,.you.might.need.a.router/switch/hub.if.you.want.to. connect.more.units.to.the.same.Internet.connection,.for.instance.both.your. computer.and.your.DUALphone ..We.recommend.that.you.use.a.peerpeer. friendly.router.for.this.purpose . Are there any special requirements on my internet connection?

Yes ..You.have.to.use.an.Internet.connection.that.is.Always.on ..Some.broadband. connections.demand.that.you.log.onto.the.Internet.every.time.you.wish.to.use.it,. and.the.connection.will.automatically.close.after.for.example.0.minutes.of. inactivity ..Your.DUALphone.does.not.work.with.such.connections,.only.with. Always.on.connections ..Contact.your.Internet.provider.and.get.an.Always.on. connection ..Possibly.Always.on.can.be.enabled.via.your.providers.homepage . can my DUALphone be updated with new software?. what Skype services does my DUALphone support?

Yes ..Unlike.many.other.products,.the.firmware.of.your.DUALphone.can.be. updated.to.always.give.you.access.to.the.latest.features . Your.DUALphone.supports.Skype,.SkypeOut,.SkypeIn.and.Voicemail . 80 S U p p o r t i n f o r m At i o n h s i l g n e QUeStion AnSwer what Skype features does my DUALphone support?

.Superior.Skype.sound.quality

.Calling.via.Internet:.Skype.to.other.Skype.users

.Calling.via.SkypeOut.to.ordinary.telephone.numbers

.Works.with.SkypeIn..enables.reception.of.calls.from.ordinary.telephone. Section 3 numbers.(PSTN)

.Works.with.Skype.VoicemailTM.(view,.play,.delete,.record.personal.greeting)

.Skype.conference.call.(invited.party)

.View,.search.and.call.Skype.contact.list

.Skype.Call.Forwarding

.Skype.Call.Waiting

.Caller.Identity.with.Skype.name.and.picture.of.calling.party

.Notification.of.missed.calls,.new.voicemail

.Set.your.Skype.online.status.(Offline,.Away,.Do.Not.Disturb.etc .)

.View.the.status.of.your.Skype.contacts.on.the.handset.display

.View.Call.History.of.Skype.and.ordinary.calls.(30.entries)

.Contact.list.(Telephone.book):.00.entries

.Create.a.new.Skype.account

.Manual.and.automatic.sign-in.to.Skype.account

.Edit.my.profile

.Update.notification.when.new.Skype.and.DUALphone.software.is.available

.View.Skype.credits what is Skypeout?

SkypeOut.allows.you.to.call.ordinary.phones.and.mobile.phones.at.very.competi-

tive.prices ..There.might.be.restrictions.applying.to.calls.to.special.service.numbers. in.certain.countries . what is the price of a call to ordinary phones and mobile phones via Skypeout?

is it expensive to use Skype with a volume based internet connection?

You.can.make.big.savings ..Check.the.prices.at.http://

www.skype.com/products/skypeout/rates/all_rates.html?currency=eUr No ..Skype.does.not.take.up.much.bandwidth ..On.average,.Skype.uses.0-0 .5.Kbps. during.standby.and.3-16.Kbps.during.calls . Does Skype work behind a nAt router?

Yes ..Skype.works.behind.most.NAT.routers ..We.recommend.that.you.use.a. peerpeer.friendly.router . Yes ..You.can.choose.between.1.languages:.Italian,.Portuguese,.Polish,.Spanish,. Dutch,.Finnish,.Danish,.Swedish,.English,.German.and.French note:

Russian.will.be.available.in.a.forthcoming.firmware.version . Yes ..Your.DUALphone.supports.HTTP.or.HTTPS.proxies,.authenticating.HTTPS/SSL. and.SOCKS5.proxies .. Does my DUALphone support several languages in the menus?

Does my DUALphone support connections via proxy servers and firewalls with approval?

81 S U p p o r t i n f o r m At i o n Section Section 3 h s i l g n e QUeStion AnSwer in which countries has the DUALphone 3088 been approved?

The.DUALphone.3088.has.been.approved.in.the.following.European.Union. Member.States:.Austria,.Belgium,.Cyprus,.Czech.Republic,.Denmark,.Estonia,. Finland,.France,.Germany,.Greece,.Hungary,.Ireland.Italy,.Latvia,.Lithuania,. Luxembourg,.Malta,.Poland,.Portugal,.Slovakia,.Slovenia,.Spain,.Sweden,. The.Netherlands,.United.Kingdom ..Other.countries:.Iceland,.Liechtenstein,. Norway,.Bulgaria,.Faroe.Island,.Greenland,.Romania.and.Switzerland ..Coming. soon:.Australia,.South.Africa.and.New.Zealand . can i use the DUALphone as a conference phone?

Yes,.the.DUALphone.3088.has.a.handsfree.speakerphone,.just.as.you.can.be.the. invited.party.on.a.Skype.conference.call ..DUALphone.3088.can.also.manage.a. 3-party.call.between.landline.and.Skype.calls . is it safe to call via Skype?

Yes ..All.your.Skype.calls.are.encrypted,.thus.increasing.the.safety.and.protection. of.personal.information . is it safe to have my user data on the Skype server?

Yes ..All.your.profile.data.and.your.contacts.are.located.on.a.Skype.Server,.not.on. your.DUALphone ..A.digital.signature,.based.on.a.public.and.a.private.key,. protects.all.profile.data ..The.public.key.is.used.to.encrypt.the.data,.allowing.only. the.person.with.the.right.key.to.make.the.data.readable.again . can i make an emergency call via Skype?

can i protect myself against harassment via Skype?

can my DUALphone use a static ip address?

No ..Skype.does.not.allow.emergency.calls,.but.provided.you.have.an.active. landline.connection.and.your.DUALphone.is.connected.to.the.base.station.and. the.base.station.is.connected.to.the.landline,.you.can.route.emergency.calls.via. this.line ..Please.note.that.emergency.calls.can.only.be.made.when.the.base. station.is.connected.to.the.power.outlet.and.it.is.turned.on ..The.phone.cannot.be. used.during.a.power.failure . Yes ..You.can.always.block.certain.persons.from.contacting.you.via.Skype ..You.can. also.prevent.groups.of.persons.from.contacting.you . Yes ..You.may.configure.a.static.IP.address . can i call ordinary phones and mobile phones via Skype?

Yes ..However,.this.requires.that.your.Skype.account.supports.SkypeOut,.a.service. you.can.buy.at.www .skype .com ..With.SkypeOut.you.can.call.ordinary.phones.and. mobile.phones.at.very.competitive.prices . can ordinary phones and mobile phones call me via Skype?

Yes ..However,.this.requires.that.your.Skype.account.supports.SkypeIn,.a.service. you.can.buy.at.www.skype.com ..With.SkypeIn.you.get.an.ordinary.phone. number.that.your.contacts.can.call .. can i take my DUALphone with me and use it in another country?

what is the range of my DUALphone?

Yes ..Your.DUALphone.can.be.connected.to.the.Internet.anywhere.with.an.active. Internet.connection ..The.landline.connection.will.also.be.working.in.other. countries .. The.maximum.distance.between.the.handset.and.the.base.station.depends.on. the.environment.you.are.working.in ..However,.you.should.typically.have.a.range. of.some.50.metres.indoors.and.300.metres.outdoors . 8

S U p p o r t i n f o r m At i o n Section 3 h s i l g n e QUeStion AnSwer is the handset gAp compatible?

Your.DUALphone.uses.a.number.of.features.specific.to.Skype ..Therefore.we. recommend.that.you.do.not.use.other.handsets.than.the.one.provided.with.your. DUALphone . can i use several handsets with the same base station?

can i divert an incoming Skype call?

can i check my Skype credit status?

Yes ..You.will.be.able.to.use.up.to.six.handsets.which.can.all.take.advantage.of. the.same.Skype.account ...This.is.a.coming.feature . Yes ..However,.this.requires.you.to.have.Skype.credits.on.your.Skype.account . Yes,.you.can.check.your.Skype.credits.from.your.DUALphone.handset .. is there an answering machine in my DUALphone?

Yes,.provided.your.Skype.account.supports.Voicemail,.a.service.that.you.can.buy. via.www .skype .com ..This.allows.you.to.divert.all.incoming.Skype.calls.to.your. voicemail . can i send instant messages (chat) via my DUALphone?

No .. can i associate a picture with my Skype account?

Yes ..However,.you.have.to.sign.in.to.your.Skype.account.via.your.computer.and. upload.the.picture.from.there ..Skype.will.automatically.change.the.uploaded. picture.to.the.correct.size ..In.order.to.have.the.best.picture.quality.we. recommend.that.you.upload.a.96.x.96.pixel.picture ..You.can.upload.in.JPG.( .jpg). as.well.as.bitmap.( .bmp).format . which protocol does my DUALphone use?

The.Skype.part.of.your.DUALphone.uses.a.protocol.of.its.own ..The.HTTP.protocol. is.used.for.Firmware.updates.and.all.data.transmissions.are.encrypted . how long is the talk time on fully charged batteries?

Minimum.10.hours . how long is the stand by time on fully charged batteries?

Do i need a computer?

Up.to.140.hours . No,.there.is.no.need.to.have.a.computer..simply.connect.the.DUALPhone.base. station.to.your.broadband.router.or.modem ..If.you.want.to.use.the.landline. connection.feature,.you.will.also.need.to.connect.the.base.station.to.the.landline. connection . how many Skype contacts does the DUALphone support?

00 . 83 S U p p o r t i n f o r m At i o n h s i l g n e QUeStion AnSwer which headset works with the DUALphone?

The.connector.is.of.the.mono.type.and.the.plug.size. .5.mm ..Please.note.that.not. all.headsets.will.be.suitable ..Ask.for.a.set.with.an.impedance.of.30.Ohms.or. higher ..We.recommend.that.you.use.the.Jabra.EarWave.boom.with.a.universal.

 .5mm.jack ..(Jabra.p/n.100-73030000-50) . Section Section 3 i dont have a land-

line wall receptacle near the place where i want to put the DUALphone base station and i dont want to do install new telephone wires between the base station and the landline receptacle. what do i do?

Does the Skype online status Do not disturb work with landline calls?

We.recommend.that.you.purchase.a.wireless.phone.jack,.which.can.be.installed. in.1.minute ..Please.visit.www.wireless-phonejack.com. Yes,.you.will.not.be.disturbed.by.any.landline.calls,.but.you.can.see.the.calls. under.missed.calls. 84 S U p p o r t i n f o r m At i o n h s i l g n e n CE Declaration of Conformity This.product.is.manufactured.for.RTX.Products.A/S ..Please.also.refer.to.the.introduction.in.the.Installation.Guide. and.User.Manual,.guarantee.and.safety.&.warranty.information.sheets . Section 3 The.DUALphone.3088.complies.with.the.requirements.of.EC.directives:

99/05/EC.Directive.for.radio.facilities.and.telecommunication.terminals Conformity.with.essential.requirements.of.Council.Directive.99/05/EC.is.assured.according.to:

R&TTE.. Directive.99/05/EC.. Standard:.EN301406.V.1 .5 .1 Additionally,.the.DUALphone.3088.is.in.conformity.with.the.directives.below:

EMC.. Directive.89/336/EC.. Standard:.EN301489..1.V.1 .5 .1 Standard:.EN301489..6.V.1 . .1 Safety.. Directive.77/3/EC.. Standard:.EN60950..1:001.(1st.edition) Health/SAR.. Recommendation.99/519/EC. Standard:.EN50360,.EN50385 Due.to.existing.differences.between.public.telecommunication.networks.in.different.states,.this.authentication. does.not.in.itself.constitute.an.unconditional.guarantee.of.the.successful.operation.of.these.units.on.every. network.terminal.point . intended use:

The.DUALphone.3088.is.designed.to.switch.onto.the.analogue.telephone.network.via.the.normal.telephone. socket.and.a.LAN.interface.on.a.broadband.connection ..Any.other.use.is.deemed.as.not.intended.use . The.company.does.not.accept.any.claims.resulting.from.unauthorised.alterations.or.modifications.not.described. in.this.user.manual . Denmark,.Noerresundby,.3-11-006 Klaus.Ahlbeck RTX.Products.A/S Stroemmen.6 9400.Noerresundby Denmark Telephone:.+45.963300 Fax:.+45.963310 85 c e D e c L A r At i o n o f c o n f o r m i t Y h s i l g n e n End-user license agreement from Skype Section 3 86 S U p p o r t i n f o r m At i o n

USA SAFETY INFORMATION & WARRANTY Intended Use This telephone is designed for telephoning within a standard telephone network and the Internet. Any other use is considered unintended use. Any modifi cation or reconstruction not described in the user manual is considered unintended use. WARNING The cords contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. IMPORTANT SAFETY INFORMATION Follow all instructions and warnings on this Safety Information sheet, in the user manual, and on the equipment to prevent accidents. CAUTION To comply with the FCCs RF exposure guidelines, place the base unit at least 8 inches from per sons. WARNING Fire, electric shock, or other injury may result if you do not observe the following safety precau tions:

Do not use in or near a bathtub, sink, swim ming pool, wet basement, or other water. Do not use this or any cordless telephone in the vicinity of a gas leak. Do not use in environments subject to explo sion hazards, such as auto paint shops. Do not use near medical equipment or if you have a pacemaker. Do not clean with liquid or aerosol cleaners, household polish, chemicals, or cleaning agents. To avoid static shock, do not clean with a dry cloth. Clean with only a damp (not wet) cloth. NOTICE To avoid damage to the equipment, observe the following precautions:

Do not expose to water, rain, or moisture. Place securely on a stable surface. To avoid damage during an electrical storm, equipment should be plugged into a surge protector. Unplug from wall outlet before cleaning. BATTERY SAFETY PRECAUTIONS To prevent overheating, do not block slots and openings in the cabinet or the back or bottom of equipment. Do not place equipment on beds, sofas, rugs, or other surfaces that ge nerate fibers. WARNING The USB Cordless DUALphone contains a Nickel MetalHydride battery. Nickel is a chemical known to the State of California to cause cancer. To prevent overheating, do not place near or over a radiator or in a cabinet without proper ventilation. WARNING Fire or injury may result if you do not observe the following safety precautions:

To reduce the risk of fire, use only 26 AWG or larger ULlisted or CSAcertified Telecommu nication Line Cord. Operate using the power source indicated on the marking label. If you are unsure about the type of power supply to your home or busi ness, consult your power company. Do not place objects on the power cord. Do not step on the power cord. To prevent exposure to dangerous voltage, do not push objects through cabinet slots. To reduce the risk of electric shock, do not disassemble equipment or open parts other than specified access doors. Opening or re moving parts may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when equipment is subsequently used. Do not overload wall outlets and extension cords. Unplug equipment and contact qualified ser vice if any of the following has occurred:

1. Power supply cord or plug has been dam aged or frayed. 2. Liquid has been spilled on or in the equip ment. water. 3. Equipment has been exposed to rain or 4. Equipment does not work normally even when the operating instructions are fol lowed. Adjust only those controls referred to in the operating instructions. Improper adjustment of other controls may result in damage and may require extensive work by an authorized service center. 5. Equipment has been dropped and damaged. 6. Equipment has exhibited a distinct change in performance. Do not put the handset of the telephone next to your ear when the handset is not in normal talk mode. Radio signals transmitted between the hand set and base may cause interference with hearing aids. For the USB Cordless DUALphone, use only the NickelMetalHydride battery pack (3.6V, 600mAh) specified in the owners manual. For the LAN cordless DUALphone, use only 2 standard AA size NiMH rechargeable batteries

(1.2V, 1700mAh). Do not use other batteries or conventional alkaline batteries. For the cordless DUALphone for Skype, use only 2 standard AAA size NiMH rechargeable batteries (1.2V 800mAh or 900mAh). Do not use other batteries or conventional alkaline batteries. To avoid explosion, do not dispose of battery pack in a fire. Review battery package insert for disposal instructions. NickelMetalHydride batteries must be disposed of properly and may need to be recycled. Contact your local recycling cen ter for proper disposal methods. Do not open or mutilate battery pack. Released electrolyte is corrosive and may damage eyes and skin and may be toxic if swallowed. Battery may overheat and cause burns if placed into contact with conducting materials such as rings, bracelets, and keys. CAUTION Charge battery pack only in accordance with the instructions and limitations specified in the user manual. Observe proper polarity orientation between bat tery pack and battery charger. Remove battery pack if storing phone for more than 30 days. Disconnect and remove batteries before ship ment. Any batteries transported with the equip ment must be separately secured and cushioned with any exposed terminals covered to prevent breakage, leakage, movement within packaging, or short circuits. Failure to follow recommenda tions may be against U.S. Department of Trans portation (DOT), International Civil Aviation Ad ministration (ICAO), International Air Transport Association (IATA), or International Maritime Or ganization (IMO) regulations. its associated user guide and safety and warranty information sheet are strictly prohibited. Copyright 2006 RTX Products A/S. All rights reserved. All forms of copying or reproduction of the product or P/N 60081088 V2 PN 60081088 v2 (109247).indd 1 Rechargeable NickelMetalHydride Batteries Must Be Recycled or Disposed of Properly. At the end of its useful life, under various state and local laws it may be illegal to dispose of a battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal. Please call 18008BATTERY for information on how to recycle the battery. INSTALLATION GUIDELINES 1. Follow all warnings and instructions. 2. Do not install equipment near a bath tub, sink, or shower. 3. Operate the equipment using only the power source indicated on the marking label. If you are unsure of the power supply to your home or business, consult with your power com pany. 4. To avoid interference to nearby appliances, do not place base of the phone on or near a tele vision, VCR, or microwave oven. 5. Do not expose the equipment to direct sun light. stand, or table. 6. Do not place equipment on an unstable cart, 7. Adjust only those controls referred to in the operating instructions. Improper adjustment of other controls may result in damage and may require extensive work to restore equip ment to normal operation. 8. The equipment may get warm when batteries are being charged. To avoid damage, it is re commended that the product not be placed on antique or veneered wood. 9. The location of the base unit of the phone should be close to a phone jack, a personal computer, and a continuous power outlet (an AC outlet that does not have a switch to inter rupt power). 10. Keep base and handset away from sources of electrical noise such as motors or fluorescent lighting. FCC AND OTHER INFORMATION This equipment complies with Parts 68 of the FCC rules and the requirements adopted by the Admini strative Council for Terminal Attachments (ACTA). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is de signed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. This equipment may not be used with Coin Telephone Lines or with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have ques tions about what will disable alarm equipment, con sult your telephone company or a qualified installer. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause un desired operation. Privacy of communications may not be ensured when using this phone. Note: This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable pro tection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communica tions. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet or on a cir cuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC RF exposure warning To insure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage. This product has been tested and found to comply with the FCCs exposure criteria. For body worn operation, the FCC RF exposure guidelines were also met when used with the accessories sup plied or designed for this product. Use of other acces sories may not ensure compliance with FCC RF expo sure guidelines and should be avoided. Caution: To maintain compliance with the FCCs RF exposure guidelines, the internal antennas used for this mobile transmitter (Base unit) must provide a separation distance of at least 20 cm from all per sons. Base and Handset must not be colocated or operating in conjunction with any other antenna or transmitter. Caution: Any changes or modifications not express ly approved by the party responsible for compliance could void the users authority to operate this de vice. Rights of the telephone company Should your equipment cause trouble on your line which may harm the telephone network, the tele phone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practical and the circumstances warrant such action, the telephone company may temporarily disconnect service imme diately. In case of such temporary discontinuance, the telephone company must:

1. Promptly notify you of such temporary discon tinuance;

tion;

2. Afford you the opportunity to correct the situa 3. Inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regula tions. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide ad vance notice in order for you to make necessary modifications to maintain uninterrupted service. Product identifier and REN information The label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number

(REN). This information must be provided to your lo cal telephone company upon request. For equipment approved after July 23, 2001, the product identifier is preceded by US and a colon (:), and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:

AAAEQ03T123XYZ would indicate an REN of 0.3. The REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENs should be five (5.0) or less. Other notes This equipment may not be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commis sion, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the instal lation of this cordless phone does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. Hearing aid compatibility This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. Health and safety information FCC Exposure to Radio Frequency (RF) Signals Your wireless phone is a radio transmitter and re ceiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency

(RF) energy set by the Federal Communications Com mission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on the safety standards pre viously set by both U.S. and international standards bodies:

This EUT has been shown to be capable of compliance for localized specific absorption rate (SAR) for uncon trolled environment/general population exposure limits specified in ANSI/IEEE Std. C95.11992 and had been tested in accordance with the measurement procedures specified in FCC/OET Bulletin 65 Supple ment C (2001) and IEEE Std. 15282003 December 2003). The standards include a substantial safety margin designed to assure the safety of all persons, regard less of age and health. The exposure standard for wireless mobile phones employs a unit of measure ment known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and Canada is 1.6W/kg averaged over one gram of tissue. The standard in corporates a substantial margin of safety to give ad ditional protection for the public and to account for any variations in. RF exposure FCC Tests for SAR are conducted using standard operating positions specified by the FCC with the phone trans mitting at its highest certified power level in all tested frequency bands. Although the SAR is deter mined at the highest certified power level, the actual SAR level of the phone while operation can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base sta tion antenna, the lower the power output. Before a phone model is available for sale to the pub lic, it must be tested and certified to the FCC that it does not exceed the limit established by the govern mentadopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. (Bodyworn measurements may differ among phone models, depending upon avail able accessories and FCC requirements. Body worn measurements differ among phones depending upon available accessories and the FCC requirements.) While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for safe expo sure. For body worn operation, to maintain compliance with FCC RF exposure guidelines, use only accessories that contain no metallic components and provide a separation distance of 15mm (0.6 inches) to the body. Use of other accessories may violate FCC RF expo sure guidelines and should be avoided. Cordless telephone privacy Cordless telephones are radio devices. Communica tions between the handset and base of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways. Because of the inherent physical properties of radio waves, your communications can be received by radio recei ving devices other than your own cordless telephone unit. Consequently, any communications using your cordless telephone may not be private. Programming and testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind:

1. It is recommend that you also write the telephone number on the directory card, so that you can still dial the emergency number manually if the mem ory dialing feature doesnt work. 2. This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature. 3. Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number:

You must remain on the line and briefly explain the reason for the call before hanging up. Programming/testing of emergency numbers should be performed during offpeak hours, such as in the early morning or late evening, when the emergency services tend to be less busy. Emergency calling service (i.e., 911, 112, 999, etc.) with VoIP typically functions the same as that of tradi tional phone service companies. However, you are strongly advised to consult your VoIP provider to ensure that emergency service via VoIP is available in your area. In addition, you will likely be asked to register your physical address with your VoIP service provider to ensure that an emergency response team is able to locate the origin of the emergency call. Also note that it may take several days for the registration of your address to take effect. In order to better ensure your safety, please be aware of certain circumstances in which emergency calling service may be either unavailable or limited in com parison to traditional emergency calling services. During an electrical power outage, an internet service outage, or a service disruption due to nonpayment, your emergency calling service may not function properly. If at any point in time your broadband phone or adap ter fails, emergency calling service may not function properly. The relocation of your DUALphone Gateway to a physical address other than that provided upon signup, or the use of a number outside of your normal area code or exchange may cause incorrect emer gency calling information to be provided to your local emergency response center. Please contact your VoIP service provider for more information. Your DUALphone can also be configured to auto matically switch over to landline calling in the event that an emergency number (i.e., 911, 112, 999, etc.) is dialed. However, you must have an active landline account, and the landline must be plugged into the Line port on the back of the DUALphone Gateway. See the User Manual for details on this configura tion. ONE YEAR LIMITED WARRANTY RTX AMERICA, INCORPORATED (RTX) extends the following limited warranty for its DUALphone product. RTXs warranty obligations are limited to the specific terms set forth below:

One Year Limited Warranty. RTX warrants to the original retail purchaser (you) that the DUALphone product will be free from defects in materials and workmanship for a period of one (1) year from the date of your original purchase (the Warranty Period), subject to specific exclusions, identified below. What Are The Limits Of RTXs Obligations And Liabilities under this Warranty? EXCEPT FOR THE EXPRESS LIMITED WARRANTY RTX HAS PROVIDED ABOVE, YOU TAKE THE PRODUCT AS IS. RTX MAKES NO OTHER WARRANTY OR REPRESENTA TION CONCERNING THE PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDI TIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OF WHATEVER KIND OR NATURE, IN CLUDING BUT NOT LIMITED TO ANY AND ALL IM PLIED WARRANTIES, INCLUDING IMPLIED WARRAN TIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RTX CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UN DER APPLICABLE LAW, THEN TO THE MAXIMUM EXTENT POSSIBLE THE DURATION OF SUCH IM PLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. THE REMEDIES SET OUT BELOW ARE YOUR EXCLU SIVE REMEDIES, AND RTX SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING (i) INCI DENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, AND SIMILAR DAMAGES, (ii) ANY LOSS OF ANTICIPATED PROFITS OR BENEFITS, (iii) DAMAGES ARISING FROM ANY TORT (INCLUDING NEGLIGENCE OR GROSS NEG LIGENCE) OR FAULT COMMITTED BY RTX, ITS AGENTS OR EMPLOYEES, OR (iv) ANY OTHER DA MAGE, INCLUDING DAMAGE RESULTING (a) FROM THE PURCHASE, USE, OR MISUSE OF THE PRODUCT,

(b) FROM ANY INABILITY TO USE THE PRODUCT OR OTHER ASSOCIATED EQUIPMENT, (c) FROM LOSS OF DATA OR DATA CONFIDENTIALITY ASSOCIATED WITH THE PRODUCT, OR (d) FROM THE COST OF SUBSTI TUTE EQUIPMENT. Some States do not allow limita tions on how long an implied warranty lasts, and do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. What Specifically Does this Warranty Include, and What Does it Exclude? This limited warranty covers all materials and all workmanship embodied in the RTX DUALphone product, with the exception of da mage or defects in (i) the products battery, (ii) the products antenna, (iii) data stored on the product that may be lost or corrupted, or (iv) cosmetic damage to the product, that does not affect the products functionality (the Excluded Items). RTX will not provide warranty service for Excluded Items. This Limited Warranty also does not apply to hard ware or software products that do not bear the RTX brand, even if these nonRTX products are packaged or sold with the RTX DUALphone product. Please review documentation for these nonRTX products, as they may be covered by their own, separate war ranties. Who Enjoys The RTX DUALphone Product War ranty? RTX extends this warranty only to you, the original retail purchaser of the DUALphone product. If you transfer ownership of the product to someone else, the limitations set out above will continue to apply, but RTX will not provide warranty service to the new owner of the product. What Will RTX Do If The Product Presents A De fect? If a defect arises and you submit a valid claim to RTX within the Warranty Period, then RTX, at its option, will either (1) repair the DUALphone product at no charge, using new or refurbished replacement parts, (2) exchange the DUALphone product with a product that is new (or that has been manufactured from new or serviceable used parts) and that is at least functionally equivalent to your original DUAL phone product, or (3) refund to you the purchase price of your DUALphone product. Will This Warranty Apply To Replacement Parts?

If RTX repairs or replaces your product, RTX warrants the replacement products or parts against defects in materials and workmanship for that period of time (a) commencing on the date of the replacement or repair and (b) ending either ninety (90) days thereafter or on the expiration date of the Warranty Period on the original product, whichever provides you with longer warranty coverage. When RTX replaces a product or part, the replacement item becomes your property, while the replaced item becomes RTXs property. When a refund is given, your product becomes RTXs property. What Steps Should be Taken To Obtain Warranty Service? If, after following the instructions in the users manual you are certain that the Product is defective, please take the following steps:

1. Contact RTX at the number below (during the hours listed) to receive a Return Authorization Number (RA Number). 2. Disconnect the battery from the product. 3. Pack the product carefully (preferably in its origi nal packaging), and separately secure the battery in its own separate packaging within the shipping carton. 4. Include in your shipping carton all parts, acces sories, manuals, and other materials originally packaged with the product. 5. Include in the shipping carton a copy of the origi nal sales receipt or other evidence of the date of original purchase. 6. Include in the shipping carton a note (i) that de scribes the defect that has caused you to return the product, and (ii) that includes a daytime phone number where you can be reached. 7. Clearly write the RA Number you received on the outside of the shipping carton. 8. At you option, either insure the shipment to RTX, or accept the risk if the product is lost or damaged in shipment. 9. Ship the carton containing the materials you have collected, freight prepaid and by traceable means, to RTX at the address listed below. RTX America, Inc. Parts and Service Center 501 Airtech Parkway Plainfield, Indiana 46168 18008816503 8am 5pm CST, Monday Friday www.dualphoneus.com Will Warranty Service Cost Me Anything? You will be responsible for the incidental costs of shipping the product to RTX for warranty service and, if you choose to insure the shipment, of insurance. RTX will return products that have been repaired or replaced under warranty, and will pay shipping charges if you use an address in the United States (excluding Puer to Rico and U.S. possessions and territories). Other wise, RTX will ship the product to you freight collect. RTX assumes no risk for damage to or loss of the product in transit. If RTX Determines that a Problem Is Not Covered under Warranty Service, What Will Happen? If RTX determines that the problem you have identified is not covered under this Limited Warranty, RTX will notify you, and inform you of service alternatives that are available to you on a fee basis. You will then have the option of (a) obtaining a return of the product

(with associated shipping costs charged to you), or

(b) engaging us to perform service on a fee basis. Will RTX Extend The Warranty Period While My Phone Is Undergoing Warranty Service? The War ranty Period is not extended during the period of war ranty service. What about Data Stored on My DUALphone Pro duct? RTX is not responsible for lost or corrupted data. Before you replace parts or return your DUAL phone product for warranty service, make sure to retain a copy of any data stored on the device. You should also remove any confidential or sensitive infor mation stored on the product. This Limited Warranty does not cover the recovery, safeguarding, or reinstal lation of programs, data, ringtones, or other informa tion you may store on your DUALphone product. If the Product is Damaged through Misuse, Will the Warranty Still Apply? RTXs Limited Warranty does not apply to damage that is caused: (a) by ac cident, abuse, misuse, or misapplication of the prod uct; (b) by product installation or programming that does not comply with instructions provided in the owners manual; (c) by service performed by anyone other than an authorized RTX service center (acting in the course fulfilling obligations under this Limited Warranty); (d) by use in conjunction with equipment, parts, conversion kits, subassemblies, or systems not manufactured by, or not approved in writing by RTX;

or (d) where the DUALpone products warranty/qua lity stickers, product serial numbers, identification plates, or electronic serial numbers have been re moved, altered or rendered illegible. Does this Warranty Apply Outside the United States? This warranty is void outside the United States of America and Puerto Rico. Effect of Warranty. This warranty gives you spe cific legal rights, and you may also have other rights which vary from State to State. No Modifications. No RTX reseller, agent, or em ployee is authorized to make any modification, exten sion, or addition to this Limited Warranty. If you re ceive retailer advertising, statements, or other infor mation that conflicts with this Limited Warranty, whether oral or written, you should not rely on such statements. Connection between Product Pricing and Limited Warranty. This Limited Warranty allocates risk of product failure between RTX and you, and RTXs pri cing of the DUALphone product reflects this allocation of risk and the limitations of liability contained in this Limited Warranty. Effect of Headings. RTX has provided bolded head ings in the provisions of this Limited Warranty for convenience only, and these headings shall have no legal effect. 15/05/07 10:54:35 AUStrAliA new zeAlAnd SAFETY INFORMATION & WARRANTY Intended Use This telephone is designed for telephoning within a standard telephone network and the Internet. Any other use is considered unintended use. Unauthorised modifications or reconstruction not described in this manual are not permitted. Safety information General Only use the power supply included with the pro duct. Using an unauthorised power supply will invalidate the product guarantee and may damage the telephone. For the USB Cordless DUALphone use only the Nickel Metal Hydride battery pack specified in the owners manual (3.6V, 600mAh). For the LAN cordless DUALphone, please use 2 standard AA size NiMH rechargable batteries of 1700 mAh 1.2V. Never use other batteries or conventional alkaline batteries. Even though the key lock is switched on, it is still possible to make emergency calls (see instruc tions for details). Do not open the handset (other than to change batteries) or base station. This could expose you to high voltages or other risks. Radio signals transmitted between the handset and base may cause interference with hearing aids. This product should not be used near emergency/

intensive care medical equipment and should not be used by people with pacemakers. Do not install the base in bathrooms or shower rooms. The handset and base are not watertight. Do not use the telephone in environments subject to explosion hazard (e.g. auto paint shops). Cleaning Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish, as this will damage the Never use a dry cloth as this may cause a static product. shock. Environmental Do not expose the product to direct sunlight. The product may heat up when the batteries are being charged. This is normal. However, we re commend that you do not place the product on antique/veneered wood to avoid damage. Do not stand your product on carpets or other surfaces which generate fibres, or place it in loca tions preventing the free flow of air over its sur face. Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms. Do not expose your product to fire, explosive or other hazardous conditions. There is a slight chance that your product could be damaged by a thunder storm. We recommend that you unplug the power and telephone line cord and switch off your computer during a thunder storm. Limited Warranty This limited warranty (hereinafter the Warranty) is valid for the products Cordless DUALphone and Cord less DUALhandset and original accessories thereof

(hereinafter the Product). The Warranty is valid only in the country in which the product was originally purchased. The Warranty covers only manufacturing defects, and only insofar as the Product has been used and stored in accordance with the instructions set out in the user guide. The Warranty is issued by the retailer from whom the Product was originally purchased to the end purchaser of the Product (hereinafter the Cu stomer). In accordance with the Warranty, the Customer has a sole claim to demand that the Product be repaired/replaced and may not in accordance with the provisions of the Warranty assert further claims against the manufacturer/retailer for in direct loss, including but not limited to loss of data or loss of profit. The warranty period runs for 12 months from the day on which the Customer originally purchased the Product from a retailer. Subsequent changes of ownership do not extend the warranty period. The Warranty is valid solely on the condition that the Product is taken to a retailer within the war ranty period. In the event of a fault or defect in the Product, it must be taken to a retailer in the coun try in which the Product was purchased. Products are repaired or exchanged at the retailers own discretion. The warranty period is not extended for a repaired or replaced Product. Exchanged parts are the property of the retailer/manufac turer. The Warranty is valid solely on the condition that the original proof of purchase issued to the original purchaser is presented with the Product. The Warranty is not valid if the Product has been opened or repair attemp ted by a person other than a retailer, if the fault with the Product is due to general wear, incorrect use or storage, including use or storage not conforming to the instructions set out in the user guide or faults caused by poor maintenance of the Product, if the fault is the result of the Product not being used for its intended purpose, if the fault is due to external causes such as but not limited to rough handling or misadventure, if the fault is caused by the use of accessories or other peripheral units which are not original accessories intended for use with the Product, if the fault is due to a break in the network or power supply, if the fault is due to the fact that the battery has short circuited or has been forced open or an attempt made to modify it, or the battery has been used in equipment other than for which it is intended, if the software in the Product needs to be up graded due to changes in the network. In addition to his statutory rights and those set out above, the Customer has no other basis for a claim. Amendments or additions to the Warranty are only valid with the written consent of the retailer. Warning Warning This telephone will not operate during loss of mains power. Warning Due to possibility of ignition hazard this telephone must be switched off in areas of poten tially explosive atmospheres, such as chemical/

fuel storage areas or blasting operations. Warning Only use an Atick approved headset with this device. SAFETY INFORMATION & WARRANTY Intended Use This telephone is designed for telephoning within a standard telephone network and the Internet. Any other use is considered unintended use. Unauthorised modifications or reconstruction not described in this manual are not permitted. Safety information General Only use the power supply included with the pro duct. Using an unauthorised power supply will invalidate the product guarantee and may damage the telephone. For the USB Cordless DUALphone use only the Nickel Metal Hydride battery pack specified in the owners manual (3.6V, 600mAh). For the LAN cordless DUALphone, please use 2 standard AA size NiMH rechargable batteries of 1700 mAh 1.2V. Never use other batteries or conventional alkaline batteries. Even though the key lock is switched on, it is still possible to make emergency calls (see instruc tions for details). Do not open the handset (other than to change batteries) or base station. This could expose you to high voltages or other risks. Radio signals transmitted between the handset and base may cause interference with hearing aids. This product should not be used near emergency/

intensive care medical equipment and should not be used by people with pacemakers. Do not install the base in bathrooms or shower rooms. The handset and base are not watertight. Do not use the telephone in environments subject to explosion hazard (e.g. auto paint shops). Cleaning Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish, as this will damage the Never use a dry cloth as this may cause a static product. shock. Environmental Do not expose the product to direct sunlight. The product may heat up when the batteries are be ing charged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage. Do not stand your product on carpets or other surfaces which generate fibres, or place it in loca tions preventing the free flow of air over its sur face. Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms. Do not expose your product to fire, explosive or other hazardous conditions. There is a slight chance that your product could be damaged by a thunder storm. We recommend that you unplug the power and telephone line cord and switch off your computer during a thunder storm. Limited Warranty This limited warranty (hereinafter the Warranty) is valid for the products Cordless DUALphone and Cord less DUALhandset and original accessories thereof

(hereinafter the Product). The Warranty is valid only in the country in which the product was originally purchased. The Warranty covers only manufacturing defects, and only insofar as the Product has been used and stored in accordance with the instructions set out in the user guide. The Warranty is issued by the retailer from whom the Product was originally purchased to the end purchaser of the Product (hereinafter the Custom er). In accordance with the Warranty, the Customer has a sole claim to demand that the Product be re paired/replaced and may not in accordance with the provisions of the Warranty assert further claims against the manufacturer/retailer for indirect loss, including but not limited to loss of data or loss of profit. The warranty period runs for 24 months from the day on which the Customer originally purchased the Product from a retailer. Subsequent changes of ownership do not extend the warranty period. The Warranty is valid solely on the condition that the Product is taken to a retailer within the war ranty period. In the event of a fault or defect in the Product, it must be taken to a retailer in the country in which the Product was purchased. Products are repaired or exchanged at the retailers own discre tion. The warranty period is not extended for a re paired or replaced Product. Exchanged parts are the property of the retailer/manufacturer. The Warranty is valid solely on the condition that the original proof of purchase issued to the original purchaser is presented with the Product. other item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecoms network services. PTC200 4.10.4 (4) (a) Limitation of Send and Receive Loudness Rating (Volume) Control The Receive Volume Control of this Telephone actu ally adjusts the Send and Receive Volume of the sig nal generated by the Telephone. Therefore Telecom Access Standards recommends that users of the Telephone leave the Volume Control midrange when connected to the Telecom Public Switched Telephone Network (PSTN). Problems should not be reported to the Telecom Helpdesk (120). PTC200 6.11.1 (3) All Customer Equipment (fail safe requirements) Under power failure conditions this appliance may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. PTC200 7.5.2 (3) (4) Ringer Sensitivity This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line. If this occurs, the problem should not be referred to the Telecom Faults Service. The Dual Nature of this phone When this telephone is connected to the internet server it is no business of Telecoms. The qualities of service that Internet Telephony Service Providers customers get does not concern Telecom, if problems occur do not report them to the Telecom helpdesk or a charge on the customer will result. This Telepermit is only for the telephone when connected to the Tele com PSTN. The Warranty is not valid if the Product has been opened or repair attemp ted by a person other than a retailer, if the fault with the Product is due to general wear, incorrect use or storage, including use or storage not conforming to the instructions set out in the user guide or faults caused by poor maintenance of the Product, if the fault is the result of the Product not being used for its intended purpose, if the fault is due to external causes such as but not limited to rough handling or misadventure, if the fault is caused by the use of accessories or other peripheral units which are not original ac cessories intended for use with the Product, if the fault is due to a break in the network or power supply, if the fault is due to the fact that the battery has short circuited or has been forced open or an at tempt made to modify it, or the battery has been used in equipment other than for which it is in tended, if the software in the Product needs to be up graded due to changes in the network. In addition to his statutory rights and those set out above, the Customer has no other basis for a claim. Amendments or additions to the Warranty are only valid with the written consent of the retailer. TELEPERMIT CONDITIONS OF USE IN NEW ZEALAND This special version of the DUALphone has been de veloped for use on the Telecom New Zealand PSTN network. You may only use a Telepermitted DUAL phone on the Telecom New Zealand PSTN network. Specific conditions relating to this Telepermit are as follows:

PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with an PN 60081088 v2 (109247).indd 2 15/05/07 10:54:36