Type Approval User Guide for RTX9440 Quick start guide Installation & Configuration Technical Reference Document Version 1.3 Nov-2019 RTX A/S, Denmark RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential Trademarks RTX and the combinations of its logo thereof are trademarks of RTX A/S, Denmark. Other product names used in this publication are for identification purposes and maybe the trademarks of their respective companies. Disclaimer The contents of this document are provided about RTX products. RTX makes no representations with respect to completeness or accuracy of the contents of this publication and reserves the right to make changes to product descriptions, usage, etc., at any time without notice. No license, whether express, implied, to any intellectual property rights are granted by this publication Confidentiality This document should be regarded as confidential, unauthorized copying is not allowed Nov-2019 RTX A/S, Denmark, All rights reserved http://www.rtx.dk RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential Table of Contents Type Approval User Guide for RTX9440 ............................................................................................................................. 1 1 About This Document ................................................................................................................................................. 4 1.1 1.2 1.3 1.4 Important Assumptions ..................................................................................................................................... 4 Abbreviations .................................................................................................................................................... 4 Document History ............................................................................................................................................. 4 Documentation Feedback ................................................................................................................................. 4 2 Introduction System Overview ................................................................................................................................ 5 2.1 2.2 Hardware Setup ................................................................................................................................................ 5 Components of SME VoIP System ..................................................................................................................... 5 2.2.1 RTX Base Stations .......................................................................................................................................... 6 2.2.2 SME VoIP Administration Server/Software ................................................................................................... 6 2.2.3 RTX Wireless Handset ................................................................................................................................... 6 2.3 2.4 2.5 Wireless Bands .................................................................................................................................................. 6 System Capacity (in Summary) .......................................................................................................................... 6 Advantages of SME VoIP System ....................................................................................................................... 7 3 Installation of Base Stations/Repeater ....................................................................................................................... 8 3.1 3.2 3.3 3.4 Package Contents/Damage Inspection ........................................................................................................... 8 RTX Base Station Mechanics ............................................................................................................................. 9 RTX Base Unit Reset feature ......................................................................................................................... 10 Find IP of Base Station ..................................................................................................................................... 11 3.4.1 Using handset Find IP feature ..................................................................................................................... 11 3.4.2 Using browser IPDECT ................................................................................................................................. 11 3.5 Login to Base SME Configuration Interface ..................................................................................................... 11 4 Making Handset Ready ............................................................................................................................................. 12 Package Contents/Damage Inspection ......................................................................................................... 12 Before Using the Phone .................................................................................................................................. 13 4.1 4.2 RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 1 About This Document This document describes the installation and configuration of the Cisco VoIP System (RTX9440 base, RTX864x or RTX8440 handset). 1.1 Important Assumptions This document was written with the following assumptions in mind:
1) You understand network deployment in general 2) You have working knowledge of basic TCP/IP/SIP protocols, Network Address Translation, etc... 3) A proper site survey has been performed, and the administrator have access to these plans 1.2 Abbreviations For this document, the following abbreviations hold:
DHCP:
DNS:
HTTP(S):
(T)FTP:
IOS:
PCMA:
PCMU:
PoE:
RTP:
RPORT:
SIP:
SME:
VLAN:
TOS:
URL:
UA:
Dynamic Host Configuration Protocol Domain Name Server Hyper Text Transfer Protocol (Secure)
(Trivial) File Transfer Protocol Internetworking Operating System A-law Pulse Code Modulation mu-law Pulse Code Modulation Power over Ethernet Real-time Transport Protocol Response Port (Refer to RFC3581 for details) Session Initiation Protocol Small and Medium scale Enterprise Virtual Local Access Network Type of Service (policy based routing) Uniform Resource Locator User Agent 1.3 Document History REVISION 0.1 1.0 1.1 1.2 1.3 AUTHOR OHO OHO OHO TWL TWL ISSUE DATE 08-Jan-2019 14-05-2019 03-06-2019 6-Nov-2019 7-Nov-2019 COMMENTS First Draft Updated after review w CAP Update regarding mounting height Update the FCC warning message Update the ISEDC warning message 1.4 Documentation Feedback We always strive to produce the best and we also value your comments and suggestions about our documentation. If you have any comments about this guide, please enter them through the Feedback link on the RTX website. We will use your feedback to improve the documentation. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 4 |
Introduction System Overview 2 In a typical telephony system, the network setup is the interconnection between Base-stations, NAT routers, repeaters, portable parts, etc. The back-bone of the network depends on the deployment scenario, but a ring or hub topology is used. The network has centralized monitoring, and maintenance system. In the RTX9440 based system there is only one base station in the network. Up to 30 handsets (RTX864x or RTX8440 handset) can be registered on the base station. The system can be extended with up to 6 of the supported IP DECT CAT-IQ repeaters RTX4026. System setup is illustrated below. Based on PoE interface the base station is easy to install without additional wires other than the LAN cable for power. The following figure gives a graphical overview of the architecture of the SME VoIP single cell System:
2.1 Hardware Setup SME network hardware setup can be deployed as follows:
The RTX9440 base-station is connected via Layer 3 and/or VLAN Aware Router depending on the deployment requirements. The Layer 3 router implements the switching function. The base-station should be mounted on a wall in a height less than 2 meters. Radio coverage can be extended using repeaters that are separated from each other by up to 50m indoor1 (300m outdoor). Repeaters are range extenders and cannot be used to solve local call capacity issues. The base-station antenna mechanism is based on space diversity feature which improves coverage. The base-station uses complete DECT MAC protocol layer and IP media stream audio encoding feature to provide up to 10 simultaneous calls. 2.2 Components of SME VoIP System RTX SME VoIP system consists of (but not limited to) the following components:
1 Measured with European DECT radio and depends on local building layout and material RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 5 |
At least one RTX Base Station is connected over an IP network and using DECT as air-core interface.
(The RTX9440 is a single cell base station, so in a setup with the RTX9440 base station only one base station is connected to the IP network). RTX IP DECT wireless Handset. RTX SME VoIP Configuration Interface; is a management interface for SME VoIP Wireless Solution. It runs on all IP DECT Base stations. Each Base station has its own unique settings. 2.2.1 RTX Base Stations The Base Station converts IP protocol to DECT protocol and transmits the traffic to and from the end-nodes (i.e. wireless handsets) over a channel. It has 12 available channels. 2.2.2 SME VoIP Administration Server/Software This server is referred to as SME VoIP Configuration Interface. The SME VoIP Configuration Interface is a web based administration page used for configuration and programming of the base station and relevant network end-nodes. E.g. handsets can be registered or de-registered from the system using this interface. The configuration interface can be used as a setup tool for software or firmware download to base stations, repeaters and handsets. Further, it is used to check relevant system logs that can be useful to administrator. These logs can be used to troubleshoot the system when the system faces unforeseen operational issues. 2.2.3 RTX Wireless Handset The handset is a lightweight, ergonomically, and portable unit compatible with Wideband Audio (G.722), DECT, GAP standard, CAT-iq audio compliant. The handset includes color display with graphical user interface. It can also provide the subscriber with most of the features available for a wired phone, in addition to its roaming and handover capabilities. Refer to the relevant handset manuals for full details handset features. 2.3 Wireless Bands The bands supported in the SME VoIP are summarized as follows:
Frequency bands:
1880 1930 MHz (DECT) 1880 1900 MHz (10 carriers) Europe/ETSI 1910 1930 MHz (10 carriers) LATAM 1920 1930 MHz (5 carriers) US Transmit Power: 23.7 dBm in Europe mode. 2.4 System Capacity (in Summary) SME network capacity of relevant components can be summarized as follows:
DESCRIPTION Min ## of Bases Single Cell Setup Max ## of Bases in Multi-cell Setup (configurable) Single/Multi Cell Setup: Max ## of Repeaters CAPACITY 1 NA RTX9440 is a single cell system 1 base and up to 6 repeaters RTX9440 is a single cell system, so no multicell setup available. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 6 |
Multi-cell Setup: Total Max ## of Repeaters Max ## of Users (SIP registrations) per Base Max ## of Users per SME VoIP System Multi-cell Setup: Max ## of Synchronization levels Single Cell Setup: Max ## Simultaneous Calls Multi-cell Setup: Max ## of Calls Total Max ## Simultaneous Calls (Multi-cell Setup) Repeater: Max ## of Calls (Narrow band) Repeater: Max ## of Calls (G722) NA RTX9440 is a single cell system 30 limited to 30 NA RTX9440 is a single cell system 10 per Base station NA RTX9440 is a single cell system NA RTX9440 is a single cell system 5 2 Quick Definitions Single Cell Setup:
Multi-cell Setup:
Synchronization Level:
SME telephony network composed of one base station Telephony network that consists of more than one base station Is the air core interface between two base stations. 2.5 Advantages of SME VoIP System They include (but not limited to):
1. Simplicity. Integrating functionalities leads to reduced maintenance and troubleshooting, and significant cost reductions. 2. Flexibility. Single network architecture can be employed and managed. Furthermore, the architecture is amenable to different deployment scenarios, including Isolated buildings for in-building coverage, location with co-located partners, and large to medium scale enterprises deployment for wide coverage. 3. Scalability. SME network architecture can easily be scaled to the required size depending on customer requirement. 4. Performance. The integration of different network functionalities leads to the collapse of the protocol stack in a single network element and thereby eliminates transmission delays between network elements and reduces the call setup time and packet fragmentation and aggregation delays. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 7 |
Installation of Base Stations/Repeater 3 After planning the network, next is to determine the proper places or location the relevant base station and potential repeaters will be installed. Therefore, we briefly describe the how to install the base station in this chapter. 3.1 Package Contents/Damage Inspection Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step. Every shipped base unit package/box contains the following items:
3 x mounting screws and 1 x Anchor 1 x Plastic Wall mount Base unit 8 |
RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage. 2. Make a defective on arrival DOA report or RMA to the operator. Do not move the shipping carton until the operator has examined it. If possible, send pictures of the damage. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in accordance with country specific environmental regulations. 3. 3.2 RTX Base Station Mechanics The base station front end shows an LED indicator that signals different functional states of the base unit and occasionally of the overall network. The indicator is off when the base unit is not powered. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 9 |
The table below summarizes the various LED states:
LED STATE UNLIT UNLIT/SOLID RED BLINKING GREEN SOLID RED BLINKING RED SOLID GREEN BLINKING RED SOLID RED ORANGE BLINKING ORANGE STATE No power in unit Error condition Initialization Factory reset warning or long press in BS reset button Factory setting in progress Ethernet connection available (Normal operation) Ethernet connect not available OR handset de/registration failed Critical error (can only be identified by RTX Engineers). Symptoms include no system/SIP debug logs are logged, etc. Press reset button of base station. No IP address received 3.3 RTX Base Unit Reset feature It is possible to restart or reset the base station unit by pressing a knob at the bottom edge of the unit. Alternatively, it can be reset from the SME Configuration Interface. We do not recommend this; but unplugging and plugging the Ethernet cable back to the PoE port of the base station also resets the base unit. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 10 |
3.4 Find IP of Base Station To find IP of the installed base station two methods can be used; Using handset Find IP feature or browser IPDECT feature. 3.4.1 Using handset Find IP feature On the handset press Menu key followed by the keys: *47* to get the handset into find bases menu. The handset will now scan for the RTX9440 base. Depending on the amount of powered on bases with active radios and the distance to the base it can take up to minutes to find a base.
- Use the cursor down/up to select the base MAC address for the base
- The base IP address will be shown in the display The feature is also used for deployment. 3.4.2 Using browser IPDECT Open any standard browser and enter the address:
http://ipdect<MAC-Address-Base-Station>
for e.g. http://ipdect00087B00AA10. This will retrieve the HTTP Web Server page from the base station with hardware address 00087B00AA10. This feature requires an available DNS server. 3.5 Login to Base SME Configuration Interface 1. Connect the Base station to a private network via standard Ethernet cable (CAT-5). 2. Use the IP find menu in the handset (Menu * 4 7 *) to determine the IP-address of the base station by matching the MAC address on the back of the base station with the MAC address list in the handset. 3. On the Login page, enter your authenticating credentials (i.e. username and password). By default, the username and password are admin. Click OK button. 4. Once you have authenticated, the browser will display front end of the SME Configuration Interface. The front end will show relevant information of the base station. Screenshot:
RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 11 |
4 Making Handset Ready In this chapter, we briefly describe how to prepare the handset for use, install, insert and charge new batteries. Please refer to an accompanying Handset User Guide for more information of the features available in the Handset. 4.1 Package Contents/Damage Inspection Before Package Is Opened:
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is a proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. Contents of Package:
Make sure all relevant components are available in the package before proceeding to the next step. Every shipped base unit package/box contains the following items:
1 x Handset hook 1 x A/C Adaptor 1 x Battery 1 x charger 1 x Handset Unit 1 x Battery cover, 1 x Belt hook RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 12 |
Damage Inspection:
The following are the recommended procedure for you to use for inspection:
1. Examine all relevant components for damage. 2. Make a defective on arrival DOA report or RMA to the operator. Do not move the shipping carton until the operator has examined it. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in accordance with country specific environmental regulations. 3. 4.2 Before Using the Phone Here are the pre-cautions users should read before using the Handset:
Installing the Battery 1. Never dispose battery in fires, otherwise it will explode. 2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable liquids/ gases. 3. ONLY use approved batteries and chargers from the vendor or operator. 4. Do not disassemble, customize, or short circuit the battery Closing Back Cover 1. Slide the top of the battery cover into the designated slot of the handset (see step 1 in below drawing) 2. Press the bottom of the battery cover onto the handset (see step 2 in below drawing) 3. Move the lock pin to locked position (see step 3 in below drawing) Replace Battery Remove Back Cover from Handset. Remove the old battery and replace with a new one. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 13 |
Using the Charger Each handset is charged using a handset charger. The charger is a compact desktop unit designed to charge and automatically maintain the correct battery charge levels and voltage. The charger Handset is powered by AC supply from 110-240VAC that supplies 5.0VDC at 2A. When charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10 hours before the battery is fully charged and the handset ready for use. Handset in the Charger For correct charging, ensure that the room temperature is between 5C and 25C/41F and 77F. Do not place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high. If the handset is turned off when placed in charger, only the LED indicates the charging. When handset is turned off, the LED flashes at a low frequency while charging and lights constantly when the charging is finished. There will be response for incoming calls. If the handset is turned on when charging, the display shows the charging status. Handset Serial Number The serial number (IPEI/IPUI number) of each handset is found either on a label, which is placed behind the battery, or on the packaging label. First, lift off handset back cover and lift the battery and read the serial number. The serial number is needed to enable service to the handset. It must be programmed into the system database via the SME VoIP Configuration interface. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 14 |
Handset Battery There is a danger of explosion if the battery is replaced incorrectly. Use only recommended battery from Dong Guan DRN New Energy Co. LTD. (Cell model no.: RTR001F05 - Li-ion 3.7V 1100mAh 4.2Wh). CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS For countries in the European Union Be sure to dispose of these products as well as its packing material in an environmentally compatible way. Electrical equipment, including the battery, should not be disposed of as municipal waste. These products should be taken to a designated facility where the best available treatment, recovery and recycling techniques are available. For countries outside the European Union Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations. If no arrangement has been made with NEC or your supplier, please contact the local authorities for further information. CE Handset CP-6825-K9, CP-6825-RGD-K9; charger CP-6825-HC; base DBS-110-3PC-CE-K9 are in compliance with the essential requirements and other relevant provisions of below. 2011/65/EU Restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) 1907/2006 Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) 2012/19/EU Amending Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE) RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 15 |
2014/35/EU Low Voltage Directive (LVD) 2014/30/EU Electromagnetic Compatibility Directive (EMC) 2009/125/EC Eco-design requirements for Energy-related Products (ErP) 2014/53/EU Radio Equipment Directive (RED) Adaptor Base DBS-110-3PC-CE-K9 and Charger CP-6825-HC, is dedicated for Handset CP-6825-K9, CP-6825-RGD-K9 and needs the following Power Supply Units:
PSU Europe
- TenPao (Model S010WV0500200) efficiency level VI (rating I/P:AC 100-240V, 0.4A; O/P: DC 5V, 2A). PSU United State
- TenPao (Model S010WU0500200) efficiency level VI (rating I/P:AC 100-240V, 0.4A; O/P: DC 5V, 2A). PSU United Kingdom
- TenPao (Model S010WB0500200) efficiency level VI (rating I/P:AC 100-240V, 0.4A; O/P: DC 5V, 2A). PSU Australia
- TenPao (Model S010WS0500200) efficiency level VI (rating I/P:AC 100-240V, 0.4A; O/P: DC 5V, 2A). PSU WW
- TenPao (Model S008ACM0500100 with EU, UK,US, AUS plugs) efficiency level VI (rating I/P:AC 100-240V, 0.3A; O/P:
DC 5V, 1A).
- TenPao (Model S008ACM0500200 with EU, UK,US, AUS plugs) efficiency level VI (rating I/P:AC 100-240V, 0.3A; O/P:
DC 5V, 2A). FCC Warning This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For Handset SAR tests are conducted using standard operating positions accepted by the FCC with device transmitting at its highest certifed power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new model device is an available for sale to the public, it must be tested and certifed to the FCC that it does not exceed the exposure RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 16 |
limit established by the FCC, tests for each device are performed in positions and locations as required by the FCC. For body worn operation, this model device has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal. For Base This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter located or operating in conjunction with any other antenna or transmitter. ISEDC Warning This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est compatible avec la licence de lInnovation, la Science et le dveloppement conomique du Canada lexemption des normes RSS. Le fonctionnement est sujet aux deux (2) conditions suivantes :
(1) Cet appareil peut ne pas causer de linterfrence, et
(2) Cet appareil doit accepter linterfrence, incluant de linterfrence qui peut causer un mauvais fonctionnement de cet appareil. For Handset SAR tests are conducted using standard operating positions accepted by the ISEDC with device transmitting at its highest certifed power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new model device is an available for sale to the public, it must be tested and certifed to the ISEDC that it does not exceed the exposure limit established by the ISEDC, tests for each device are performed in positions and locations as required by the ISEDC. For body worn operation, this model device has been tested and meets the ISEDC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal. For Base This equipment complies with ISEDC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter located or operating in conjunction with any other antenna or transmitter. Pour le combin Les tests SAR sont faits en utilisant les normes de positions dopration acceptes par lISEDC avec les appareils mettant les plus hauts niveaux de puissance certifis sur toutes les bandes de frquences, mme si le SAR est dtermin dtre du plus haut niveau de puissance certifi, le niveau SAR actuel de lappareil peut tre sous la valeur maximale de fonctionnement. Avant quun nouveau modle dappareil ne soit disponible pour la vente au public, celui-
ci doit tre soumis des tests de certification par lISEDC lesquels nexcdent aucunement la limite dexposition issue par lISEDC, lesquels sont des tests effectus sur chaque appareil dans des positions et endroits requis par lISEDC. Pour lusure de construction de ce modle dappareil, celui-ci a t test et rencontre les lignes directrices mises par lISEDC RF pour lexposition, lorsquil est utilis avec un accessoire conu pour ce produit ou utilis avec un accessoire qui ne contient aucun mtal. Pour la base Cet quipement est conforme avec les limites dexposition la radiation de lISEDC mises dans un environnement contrl. Cet quipement devrait tre install et fonctionnel avec un minimum de distance entre le radiateur et votre corps dau moins 20 cm. Ce transmetteur ne doit pas tre co-situ prs dune autre antenne ou en conjonction avec un autre transmetteur. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 17 |
This Class B digital apparatus complies with Canadian ICES-003. Cet appareille numrique de classe B est conforme aux normes canadiennes ICES-003. RTX9440 TYPE APPROVAL USER GUIDE 1.3 Proprietary and Confidential 18 |