FCC ID: VW3DCIW384-V4 Set-Top-Box

Safety and Certifications Important Information about the Sagemcom DCIW384 UHD Alt US V4:

Installation and Safe Usage Instructions:

1. Place the product on a flat surface. 2. Connect the manufacturer supplied AC to DC power adapter. The DCIW384 UHD Alt US V4 requires the use of a 12 VDC, 2500 mA power adapter in compliance with LPS of clause 2.5 of IEC

/UL 60950-1 Edition 2. Only use a manufacturer supplied and approved power adapter. Always first plug the mains adapter lead into the DCIW384 UHD Alt US V4, then the mains lead into the mains adapter, and finally the mains lead into the mains socket. If you do not follow this order of connections you may get an electric shock. Make sure that the mains lead is properly inserted into the power supply unit, and that it is correctly pushed into the recess. It is very important to push the mains lead until the recess bottom. If it is incorrectly connected this may cause a risk of fire or electric shock. 3. Connect the power adapter to the AC Mains in accordance with the markings on the identification label (voltage, current, and frequency of electricity network). 4. Connect the Ethernet cable to one of the RJ45 ports. Then connect the other end of the Ethernet Cable to the Ethernet port of a computer. Repeat as necessary for the other available Ethernet ports. 5. The coaxial connector cable of this product is intended to be connected to a system outlet whose shielding of the coaxial cable is imperatively earthed, in accordance with clause 7.3 of IEC /UL 60950-

1 Edition 2. When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons including the following:

6. Do not use this product near water and avoid contact with moisture. For example, do not use near a bathtub, wash bowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool. Care should be taken so that liquids are not spilled on this equipment. 7. This equipment is for indoor use only, do not place or install in an outdoor location. 8. This equipment should only be operated from the type of power supply (Voltage and Current) indicated on the marking label. 9. Do not overload wall outlets or extension cords. Doing so can result in the risk of fire or electrical shock. 10. Avoid blocking any vent openings or exhaust exits on this equipment. Do not place equipment in a built-in installation such as a cabinet that may impede the flow of air through the ventilation openings. 11. The equipment should be situated away from heat sources such as radiators, heat registers, stoves, or other heat producing appliances and equipment. 12. Care should be taken to ensure that the power cord is routed, so it is not likely to be walked on or pinched by items placed upon or next to it. 13. Unplug this equipment before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning only. 14. This equipment is not user serviceable and is to be serviced by qualified personnel only. Do not disassemble this equipment. If service is required, disconnect all power from the equipment and consult qualified service personnel. 15. To disconnect this equipment from AC power, unplug the power supply from the AC wall socket. 16. Do not use the telephone to report a gas leak in the vicinity of the leak. 17. Make sure the power socket to which you connect the power cord is easily accessible and as close as possible to the equipment so that the appliance can be unplugged quickly in case of a problem. May 27th 2020 Safety and Certifications Federal Communications Commission (FCC) Statements FCC ID : VW3DCIW384-V4 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. Modifications:

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. FCC Responsible Party:

Sagemcom USA 14651 N. Dallas Parkway Suite 900 Dallas, TX 75254 Phone: 972-674-4100 Radio Frequency Interference Statement Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experienced radio/TV technician for help. FCC Radiation Exposure Statement This equipment complies with FCC1.1310 for radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device produces radio frequency energy in the 2.4 GHz and 5 GHz spectrum. The antenna should be positioned to keep a minimum distance of 30cm (0.98ft) from the radiating element to any nearby person. Issued by Sagemcom Broadband SAS Sagemcom Broadband 250, route de l'Empereur - 92500 RUEIL MALMAISON France Sagemcom Broadband SAS 2020 All rights reserved. Subject to availability. Rights of modifications reserved. www.sagemcom.com May 27th 2020

*** Guide Outline (Optimum Version) Updated 1/9 1. Intro Welcome to ****. Weve created this guide to help you set up your devices and explore the special features that this all-in-one device helps you enjoy. Discover all that **** can do for you.

<table of content>

For service terms and information, visit optimum.net/serviceinfo. 2. Quick reference account info Fill in your account information below and keep it handy for easy reference:

Optimum ID:

Optimum password:

WiFi name (SSID):

Password/Pin:

Phone number:

Voicemail password:

Dont remember your Optimum ID?

Get it by visiting optimum.net/idhelp. 3. Get started Set Up Your Account Create your Optimum ID through your home internet connection by visiting optimum.net/idhelp. Just have your account number on hand, which you can also find on your bill, installation receipt, store receipt or packing slip. Once you've created it you can:

Get WiFi access at over 1.5 million Optimum hotspots Watch TV wherever there's internet with the Optimum App Schedule your DVR recordings online and with the Optimum App Check your email and voicemail online Manage your account with the Optimum Support App Pay your bill online Stay Connected Get helpful service alerts from Optimum delivered via text message or email. Manage how you would like to receive communications at optimum.net/profile. 1 4. **** on your TV Remote The image below shows an **** remote and highlights the buttons that are discussed in this guide. There is no need to point the remote directly at the box in order to control it. You can aim your remote anywhere. You must pair the remote to your TV in order to work the TV power, volume and mute controls. Program your remote:

1. Press the 7 and 9 buttons simultaneously on your remote. 2. Follow the on-screen instructions. Important: When paired with a box, the remote will not control any other boxes in your home. To use the remote with a different box, take the remote to the new box, press the the home screen, scroll to Settings and press SELECT. Then follow steps 1 & 2 above. button on your remote to bring up Did you know you can find what you're looking for with voice commands? Just press and hold the and say what you want. Here are some example commands:

"Find Homeland"

button 2

"Put on Travel Channel"

"Open Netflix"

"Turn on closed captioning"

NOTE: more information about this feature is in the Search section Plus, with backlit keys, even navigating in the dark is easy. When your remote control batteries are running low, a message appears on your TV screen to let you know that it is low. The low battery indicator remains on the screen until you change the batteries. Home Screen The home screen is the starting point for your **** experience. The home screen menu is the first menu youll see when turning on the TV. It will automatically disappear after a few seconds. Press the remote to bring up the home screen. Then, use the ARROWS to browse through the 7 simple sections/ options. Highlight an option and press the SELECT button on the remote to choose it:

button on your Favorites - Your recommendations, recently recorded programs, favorite channels and more. Guide - Channel lineup and listings. DVR - View and modify your DVR recordings On Demand - Library of TV shows, movies, kids programming and more, available instantly Search - Search across live TV and On Demand at the same time Apps In-TV apps give you access to popular ones right on your TV Settings Closed captioning, SAP, picture-in-picture, parental controls, help and more For your convenience, under each section, youll notice quick links/shortcuts. Use the down ARROW on the remote to navigate to the sub-menu, and the left and right ARROWS to scroll through the options. The selected item will have a blue box around it. In each sub-section youll find:

Favorites - Recommendations, recently recorded programs, and most watched. Guide Whats trending DVR - Recent recordings On Demand Most watched Search - Recently used Apps Whats available Settings Quick links to popular settings 3 To exit the menu, press the or button on your remote. To go back to the previous screen of info or button on your remote. content press the With your TV and box turned on, use the number (09) keys to tune directly to a channel. Press SELECT to go directly to the channel. Otherwise, the desired channel will tune in a second or two. Tune to different channels by pressing the CHANNEL UP or CHANNEL DOWN button. You can also tune to different channels using the number (09) keys. Search

**** gives you great ways to find the content you are looking for across live TV and On Demand. Search with your voice Find what you're looking for with voice commands in English. Spanish titles can be said in Spanish and found, e.g. A Que No Me Dejas. Saying English titles in Spanish will not yield results. button and speak naturally, just as you would to another person. A sound wave on Just press and hold the the TV (like in the Optimum App) will let you know that **** is listening for your voice commands. You can change the channel, search for movies or shows, browse On Demand, adjust settings, find a sports teams, search for your favorite actor or director, open apps, go to the help section and it even recognizes popular movie quotes. Here are some example commands:

Find Homeland. Show me Comedies. Whats on Discovery Channel?

A list will appear on screen. Use the down ARROWS to highlight a search result and press SELECT to view it. Want to narrow your search? **** remembers what you said last, press and hold the simply say, With Will Ferrell or Only season 2. Want to start your search over? **** is intuitive so simply say what you now want to search for. Search with your keypad button again and on your remote and select Search from the home screen. Use the ARROWS on your remote to Press navigate the on-screen keyboard, highlight the first letter of your search term, and press SELECT to choose the letter. As you choose characters, they will appear at the top of the screen and the search will begin to suggest titles that match your entry so far. Use the down ARROW button to highlight a search result and press SELECT to view it. button to go back to the search result list. Press on your remote to exit the search screen. Press the Favorites button on your remote to bring up the home To get quick access to all your favorites press the screen and scroll to Favorites. Here youll find, recently viewed, recently recorded programs, whats trending, recommendations, favorite channels and favorite On Demand programming. Note: Right now a series cannot be favorited. 4 To make a channel a favorite, go to quick settings or settings. And??

To make an On Demand program a favorite:

1. Find what you want to mark as a favorite. or SELECT button on your remote. 2. With the show highlighted, press the 3. On the More Info screen choose Add Fav and press SELECT on your remote. To remove a favorite, follow the same steps. To help you find programs that match your taste, **** will give you recommendations on TV shows and movies. These recommendations are based on the programs youve already watched. Guide Selecting Guide brings up your channel lineup and listings so you can see whats airing up to two weeks out. To navigate the guide use the ARROW buttons. Press SELECT on your remote to choose a program. If the program is on now, youll tune directly to the channel. If the programming is airing at future time, pressing SELECT will get you to More Info. Then you can read the description, see ratings and decide whether to watch, record or order. If on program name, press the button on the remote to access More Info screen. Programs can be filtered by your subscription and favorites. For some programs, you can restart it from the beginning when you tune in while it's in progress. This icon is enabled with start over. under the program name in the guide and info bar will show that something 5 The Info bar appears at the bottom of live TV when you press the up ARROW, button or change channels. Info bars feature the ability to change channels or see information about upcoming programs without leaving the program you are watching. The bar show what youre watching (program title), its start and end time, and whats on this channel next

(right side of bar). Its also includes a progress bar that shows start time, end time and time viewed. The O shows you were you are in the program you're viewing now. The thick white line behind or before the O shows how far you can rewind or fast-forward. Press SELECT on your remote to bring up a menu with helpful options like watch, record (if have DVR service), more info and more. Press the right ARROW to browse past programs that are available with start over. Press the left ARROW to browse future programming on the channel. You can browse different channels by using the up and down ARROWS and then on a channel use the right or left ARROWS to find programming. button to close After the info bar has been idle for a few seconds, it will disappear. You can also press the it. For website build a list of all the icons that can appear in the guide and info bar and put on .net. There are a number of different icons you may see in the guide or info bar. This table tells you what each one means:

There is another way to check out what else is on without leaving your show mini guide. Access the mini guide by pressing the right ARROW on your remote once while watching a show to see what else is currently on. Press the right ARROW twice to see whats on next. Press SELECT on your remote to choose a program. If the program is on now, youll tune directly to the channel. If the programming is airing at a future time, pressing SELECT will get you to More Info. Note: Whats next is not based on timing, like the current guide, its the program scheduled to play directly after the one on now, could be 30 minutes later, could be 4 hours later. 6 DVR Recording, deleting and playing back recorded programs is simple when you select DVR from the home screen. Record a program thats on right now, one thats coming up, or an entire series. Use pause, rewind or fast forward to navigate a program. Record up to fifteen shows at once. Watch your recordings on any TV in the house. You can even start watching in one room and finish in another. Control live TV and rewind a channel back to the point you began watching up to 30 minutes on the channel you are currently watching and the previous channel watched. button on your remote. You can record any show or movie you're currently watching. Just press the To watch a show youve recorded, press the DVR button on your remote. Use the ARROWS to find your show via the artwork or title and, press SELECT. Series Manager -

Scheduled List - screen displays a detailed list of future programs to be recorded. Here, you can: view, edit and cancel scheduled recordings. Clean-up My DVR - allows you to delete multiple recordings with a simple check box. A screen appears, with a list of all of your recordings. To check what recordings to delete, simply highlight the corresponding box(es), then arrow left to highlight the Delete button and press Select, and confirm your deletion. 7 Use the play/pause, rewind, fast forward, skip or recorded program. When you use any of these buttons, a progress bar will always appear at the bottom of the screen to show you exactly where you are in the program.

(stop) buttons on your remote to control playback of a

, thats a If there is an icon on the bottom left hand corner of the show artwork/or grey box with title folder. Folders help to keep recorded programs organized by automatically grouping like titles. Remote scheduling - Dont forget, you can manage your DVR from almost anywhere using the Optimum App or by visiting optimum.net/dvr. On Demand Watch a wide array of shows and movies any time you like. See top-rated primetime shows starting the day after they air and watch hit movies, with many available the same day as the DVD release and weeks before Netflix or Redbox. Programming is easy to find by name or poster artwork that is organized by network or category. To access the library, press option. on your remote to bring up on the home screen and select the On Demand App

. No need to change inputs. Just press the Apps. This option provides quick access to the apps that entertain you. button on your remote to bring up the home screen and scroll to 8 To open an App, simply use your remote to highlight the app you wish to use, and press SELECT. Check back often to see whats new. Settings button on your remote to bring up the home screen, scroll to Settings and press SELECT. Use the Settings offers a variety of choices for making **** easier to use and tailored to your liking. Adjust parental controls, turn on picture-in-picture, setup your remote, look up your WiFi network name, pay your bill and more. Youll also find FAQs and tutorials to learn about the features of your service and how they work. Quick access. Press XXX on your remote to access the quick settings option. Optimum App With the Optimum App, you can watch live TV and On Demand anywhere in your home including on your iPad, iPhone, Kindle Fire and Android devices. If you have Multi-Room DVR, you can also watch your DVR recordings. When youre away from home, the TV to GO feature allows you to watch tons of networks, like ESPN, Disney and HBO, anywhere theres internet, like any Optimum WiFi Hotspot. You can even schedule your DVR or turn your mobile device into a remote. Best of all, its included at no additional cost with your Optimum TV service. Download it now at optimum.net/app. 5. Internet 9 We offer a range of internet speed tiers so you can binge on your favorite shows, stream tons of movies, video chat with your friends or shop your heart out, without lagging or buffering. Depending on your level of service, get up to 15 email accounts with up to 5 GB of space and remote email access from anywhere. Plus, Optimum Online customers have full, free access to Newsday.com, including the digital subscription and the Newsday App. WiFi at Home Your internet service comes with reliably fast in-home WiFi and two WiFi networks. One for you. One for your guests. Give guests WiFi access in your home without sharing your password. To set up and manage your guest network visit optimum.net/router. To make sure your devices are connected to the internet through your wireless home network, go to your settings, menu bar or system tray (depending on which device youre connecting) and select WiFi. Next, select your WiFi name (SSID) and enter your password/pin. Not sure how to find your WiFi name or password?

Visit optimum.net/xxx or on your TV go to Settings -> Internet. WiFi on the Go Watch your favorite programs, check email, surf the web and more all while you are away from home. With your Optimum Online service you get access to Optimum WiFi hotspots at no additional cost. Connect to over 1.5 million hotspots wherever you go in the Tri-State shopping centers, restaurants, train stations, or parks. The more you use Optimum WiFi, the less you have to rely on your cellular data plan. And now with Optimum WiFi Passpoint, Optimum customers have even safer access to the internet and depending on your device, can sign in once and switch seamlessly from one Optimum WiFi hotspot to the next. You just need to install a key on your device. Visit optimum.net/xxxx to learn more. Check out our map of indoor and outdoor hotspots at optimum.net/wifi or use your iPhone, iPad, iPod touch or Android devices to track them down with the Optimum WiFi Hotspot Finder App. You can download the app at optimum.net/wifi. 6. Phone With Optimum Voice home phone service, keep in touch with friends and loved ones across town, across the country or across the globe all with amazing call clarity. Includes unlimited local and long distance calling anytime, to anywhere in the United States, Canada, Puerto Rico and the U.S. Virgin Islands all for one low, flat monthly rate. Plus, you get Free 411 and over 20 useful calling features at no extra charge. Who's calling? You dont need to leave the couch to find out. See Caller ID right on your TV. Setup Your Voicemail Never miss a message, at home or on the road. To set up your voicemail, dial *86 from your home phone and follow the instructions. To listen to your messages from home, dial your home telephone number and enter your voicemail password. When youre away, call your home telephone number, press * when your voicemail message begins and enter your password. Check voicemail online and set up text and/or email alerts by visiting optimum.net/phone. 10 International Calling Stay connected to family and friends around the world with our low international calling rates. Plus, our remote dial capability allows you to make international calls from any phone away from home, including your mobile phone or work phone. Find out more at optimum.net/intlcalling. 7. Help & Support How to restart cable box?

How to restart modem?

Trouble with Voice Search?

If you're having trouble with voice search, here are some tips you can try:

Make sure you're holding your remote 1-12 inches away from you. Hold the Reduce background noise around you as much as possible. Check your remove battery level. button the entire time you're speaking. Only release it when you're finished talking. Need assistance with your Optimum services or DCIWA384 UHD / DGCI384 UHD. Were here to help. Go to optimum.net/support, download the optimum support app, watch optimum channel on ch 14, live chat, or follow us on facebook and twitter. To stay plugged in to the latest, like us on facebook.com/optimum. 11

B A Code barre type 128 MSO Part Number: XXXXX Code barre type 128 12 Digits SGCSN: 123456789012 Code barre type 128 STB MAC: XXXXXXXXXXXX DCIW384 UHD Alt US V4 253866952-ind Tested To Comply With FCC Standards FCC ID: VW3DCIW384-V4 I.T.E. E308616 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Code barre type 128 5 Ghz 2.4 Ghz Wi-Fi 5 GHz MAC: XXXXXXXXXXXX 8 2 1 e p y t e r r a b e d o C X X X X X X X X X X X

N S A C 2 Fabriqu suivant tiquette 253709152 (100x59mm) Manufactured according to the label 253709152 (100x59mm) Nota : Rfrence NORME EN62368-1 - annexe F Les marquages doivent tre indlbiles, lisibles et ne pas s'ffacer lors d'un frottement avec un chiffon imbib d'eau ou d'essence Foot-note : Reference NORME EN62368-1 - annex F Markings must be indelible, readable and not be erased during a friction with a rag soaked with water or gasoline F. WAIRY 06/02/20 N. DEPAIL DESCRIPTION:

Etiq. Constructeur DCIW384 UHD Alt US v4 FR :

EN : Manufacturer label DCIW384 UHD Alt US v4 R.FAB / P.N. 253866910 3 0 0 04 7 6 1 1 6 R46 000 01 1 06/03/20 FEUILLE / SHEET 1/1

Technical Documentation Label Location FCC ID VW3DCIW384-V4 Publication History Version 01 Date June 5, 2020 Modification description Creation of the document Technical Documentation Label Location Label Location View Version : 01 Page 2/2

emc m RUEIL-MALMAISON FRANCE x fintivbonager SAGEMCOM BROADBAND SAS 250 Route de 1 Empereur 92848 RUEIL MALMAISON CEDEX 7. O)s) To Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046-1609 Date: May 28, 2020 To Whom It May Concern, Ladies and Gentlemen, We, the undersigned, hereby authorize LCIE Bureau Veritas to act on our behalf in all matters relating to application for equipment authorization FCC ID: VW3DCIW384-V4 including the signing of all documents related to this matter. Any and all acts carried out by LCIE Bureau Veritas on our behalf shall have the same effect as acts OyMolrieh, 40 We also hereby certify that no party to this application is subject to a denial of benefits including FCC benefits, pursuant to Act of 1988, 21 U.S.C 862. co Nreoedhy S.A.S Pe SPAT 510 RCS NANTERRE Sige Social 250, route de eyed SPser I) o0) => 4 Name : Jacques LE Title: R&D General Tel: +33 (0)1 57 61 25 72 Fax:: +33 (0)1 57 61 38 99 E-mail: jacques.leroux@sagemcom.com

emcom Permanent Confidentiality:

Short-term Confidentiality:

Sagem

: M BROADBAND SAS 250 Route de | Empereur 92848 RUEIL MALMAISON CEDEX FRANCE To: Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046-1609 Curtis-Straus LLC TCB One Distribution Center Circle, #1 Littleton, MA 02702 Date: June 29, 2020 ie Confidentiality Request Ladies and Gentlemen:

This letter is to comply with 47 CFR 0.457(d)(2) and 0.459 pertaining to confidential material SAGEMCOM BROADBAND SAS requests that the following documents regarding this submission for FCC ID: VW3DCIW384-V4 be kept confidential:

im Schematics ae Block Diagram ce Circuit/Technical Description cm Part List The material above contains technical data, which would customarily be guarded from competitors. This request for confidentiality is made pursuant to 47 CFR 0.457(d)(2) and 0.459 of FCC mules. SAGEMCOM BROADBAND SAS requests that the following documents regarding this submission for FCC ID: VW3DCIW384-V4 are kept confidential for a period of 180 days from the date of the Grant of Equipment Authorization. Internal Photos External Photos LO ate errr Test Setup Photos The material above contains technical data, which would customarily be guarded from competitors Sincerely, co

: Jacques LE ROUX R&D General Methods Department Manager Sagemcom Broadband S.A.S. 3 (0)1 57 61 25 72 Peace st Pea SAKE 3

)1 57 61 38 99 440 294 510 RCS NANTERRE leroux@sagemcom.com OE 250, route de |'Empereur 92848 RUEIL-MALMAISON CEDEX FRANCE Tl. : +33 (0)1 57 61 1000

g mc m SAGEMCOM BROADBAND SAS 250 Route de |Empereur 92848 RUEIL MALMAISON CEDEX FRANCE TO Federal Communications Commission 7435 Oakland Mills Road Columbia, MD 21046-1609 Curtis-Straus LLC TCB One Distribution Center Circle, #1 Littleton, MA 02702 May 28, 2020 Declaration for non-transmission information FCC ID: VW3DCIW384-V4 We, SAGEMCOM BROADBAND SAS, declare that the device automatically discontinue transmission in the 5GHz frequency band in case of either absence of information to transmit or operational failure according to Part 15.407(c). Sincerely, @

Sagemcom Au YS 510 RCS NANTERRE Sige Social route de Empereur RUEIL-MALMAISON CEDEX Name : Jacques LE Owe RC(ialeie-|| (Manage Tel: +33 (0)1 57 61 Fax:: +33 (0)1 57 61 38 99 E-mail: jacques.leroux@sagemcom.com