CHAPTER 1 FEATURES COVER VIEWS The fully-featured NEC SuperScript 1800 laser printer offers the best value today for fast monochrome duplex printing. The 1800 delivers high resolution, laser output for business presentations and reports. The Multipurpose Tray, 500-sheet Cassette, and optional 500-sheet 2nd Cassette combine to hold 1,100 sheets of letter size paper. The SuperScript 1800 has been designed to support all major personal computer operating systems, including: DOS, Windows 3.1x, Windows 95/98, and Windows NT 4.0. Macintosh System 7.x and 8.x are supported with the 1800N model, the optional 10/100 Base-TX network interface card
(NIC), or the Apple LocalTalk and serial interface upgrade kit. These networking features allow users or workgroups on a TCP/IP, Novell Netware, DLC/LLC, or Apple EtherTalk network to share the printer. The following section reviews the features and options that will allow you to take fuil advantage of your SuperScript 1800 capabilities. SuperScript 1800 Highlights Prints up to 17 pages per minute
* Internal duplexer allows printing on both sides of the page
* PCL5e/6 printer language
* 1,200 dpi quality with NEC Sharp Edge Technology
(SET)
* A 100MHz 64-bit PowerPC RISC processor
* 12 MB of RAM standard, expandable to 132 MB
* Year-2000 compliant Printer Options You can add these features to increase productivity and performance. 500-sheet 2nd Cassette Industry standard 72-pin SIMM's Adobe PostScript level 2 Upgrade Kit Apple LocalTalk Serial Upgrade Kit IrDA Interface Upgrade Kit 10/100Base-TX internal Network Interface Card mote: The instructions in this guide assume that you are familiar with your computer and/or network operating systems, and that your system is configured and operating properly. EE aaa se 3 a ae eanine oneness
fe HEE oeramcrsemsansars SEE e eee we System Requirements Hardware Requirements Your SuperScript 1800 printer and software can operate using You need to provide the following additional hardware to the following minimum system configurations. setup and connect your printer. For standard connection, a IEEE 1284 compliant parallel Wiwlows Oneratiwg System Microsoft Windows 3.x, Windows 95/98, cable. or Windows NT 4.0 486 or higher CPU
* CD-ROM drive
* 5 MB of free hard disk space * Ifyou are connecting a SuperScript 1800N printer or if
* 8MBor more of RAM you have installed the optional 1800 NIC, you will need a Category 5 twisted pair cable with RJ-45 connectors for Vas OS 10/100Base-TX Ethernet.
* Mac OS 7.1 or higher
* CD-ROM drive sate; The SuperScript 1800N or network interface card
(NIC) automatically detects whether you have a 10 Mbps or 100 Mbps Ethernet connection. For better performance, NEC recommends that you use shielded cable and connectors when connecting to 100 Mbps Ethernet. Energy Saving The SuperScript 1800 printer meets the requirements of the Environmental Protection Agencys Energy Star Groggy, Computers program for printers. The ep PoLution Paevenren PUFpose of this program is to promote the manufacturing and marketing of energy-efficient office automation equipment, thereby potentially reducing combustion-related pollution. (The Energy Star emblem does not represent EPA endorsement of any product or service.) 2 SuperScript 1800 L] User# Guide SUPER SEORUOT TEHOO SETTINGS SuperScript 1800 printer settings give you many ways to customize your print jobs. There is often more than one place to change the same printer setting. These include
* PCL 5e/6 printer drivers and the optional SuperScript PostScript 2 driver The printer Operator Panel Using the Printer Driver Thasex Printing Duplex printing or duplexing allows you to print on both sides of the paper. This can speed up your print time and help you conserve paper. You can use duplex printing two ways. Choosing Long Edge lets you have the binding orientation along the long edge of the paper as in a magazine. Choosing Short Edge lets you have the binding orientation along the short edge of the paper as in a calendar. The duplexing feature can be accessed from the printer driver's Properties pages or from the Operator Panel. Proof Sheets This finishing feature allows you to print out a reduced version of your document or booklet. It lets you scan multiple pages at a glance and is accessible through your Window's driver. Watermarks With the watermark feature found in the Window's driver you can superimpose a line of text diagonally across your final output. Typical examples of watermarks are the words Draft or Confidential. Seale ta Paper Size ven This feature allows you to scale your output to any supported paper size regardless of the digital document size. This can be useful when you want to check the detail in a small file. Using the Printer Operator Panel You can use the Operator Panel to quickly cancel a print job or change settings. If you do not have an on screen printer driver because you are using DOS or UNIX operating systems, use the Operator Panel to set up your print jobs. You can view messages on the Operator Panel to help diagnose printing problems. In addition, the Operator Panel allows you to print out informational pages. These pages include font lists and test pages that show you the total page count. If you have a networked printer you can also set the printer's TCP/IP address or reconfigure network settings. Chapter 5, The Operator Panel, provides instructions for using the printers Operator Panel. SuperScript 1800 eke: The LCD message display tilts up for easy viewing. SuperScript 1800 Settings 3 Saab wad CHAPTER 10 TECHNICAL SUPPORT COVER VIEW This chapter provides information about different resources for information and technical support, including
* How to reach NEC Technical Support for assistance How to order supplies and printer options How to obtain NEC service contracts SuperScript 1800 Printer Limited Warranty ASSISTANCE MEARBY Often, the best source for assistance is closer than you think. Before calling NEC, check out the options below. Help From Within Your Company If your organization is large and has purchased many NEC printers, the best source of assistance may be within your own company. Your company may have designated central support personnel that you can go to when you have any problems or when you need supplies such as paper or toner cartridges. These central support personnel can then contact the appropriate dealer or NEC support staff. Help From Your Dealer The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC. Your dealer can provide you with details on all available support options. MECC TECHAHCAL SUPPORT NEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m., Eastern Standard Time. Please have the following printer information ready when you contact NEC:
Model number Serial number
* Page count (shown on the Printer Settings page) Date and place of purchase
* NEC Maintenance agreement number (if printer is already under agreement) NEC Technical Support can help you with the initial installation of this product. Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system. How to Contact NEC There are a number of ways to contact NEC or receive information about technical issues, products, and services. Contacting NEC Technical Support or Customer Service by Telephone In North America, call 800-632-4650 to speak to a representative about technical support, extended warranties, repairs, or customer service. Reaching NEC on the World Wide Web NEC's web site provides up-to-date product information and includes links to NECs FTP site and e-mail address. Using your Web browser, open this URL: http://www.nec.com For customer service and technical support use:
http: //www.nectech.com This URL is available 24 hours-a-day.
* Search the Knowledge Base for compatibility charts, specifications, white papers, technical drawings, and various other helpful documents.
* Explore the FAQ pages for common problems and solutions.
+ Visit the Message Board to post your technical questions or to search a vast library of previous technical support solutions.
* Browse Service Programs to learn about ways to extend or enhance your existing warranty. Use the Dealer Locator to find a NEC Technologies sales or service center near you. 105 Sending inkerrmet Electronic Mai You can e-mail your questions to NEC. NEC will respond within three business days. Send e-mail messages to:
tech-support@nectech.com Seruding a Facsimiic Transmission You can fax questions or comments to NEC at 978-742-7049 Be sure to indicate the number where NEC can telephone or fax a response. Using FastFacts--MEO's information Retrieval Syste NECs technical support staff have created technical notes and tips for using NEC products. You can order these documents by touchtone menu and have these automatically sent to your fax machine. To use NEC FastFacts in the US, call 800-366-0476 To use NEC FastFacts in Canada, call 630-775-7999 Follow instructions for ordering documents and include your return fax number. Reaching the AEC Batletir Board Syster You can use the NEC Bulletin Board System (BBS) to send messages and transfer files. The BBS number is 978-742-8706 Writing NEC You can mail your questions and comments to NEC Technical Support at the following address:
Printer Technical Support, Dept. #3390 NEC Technologies, Inc. 305 Foster Street Littleton, MA 01460-2004 106 SuperScript 1800 [_] User@ Guide ORDERING SUPPLIES To order printing supplies, contact your SuperScript 1800 dealer. You can also call 800-632-2326 to locate the NEC supplies dealer nearest you or purchase supplies directly from NEC. The tables below list available parts and part numbers. The print media listed have been tested to produce high quality color output on the SuperScript 1800. Table 10-1: Printer Options 500-sheet 2" Cassette PostScript Level 2 Upgrade Kit IrDA Interface Upgrade kit Apple LocalTalk and Serial Interface Upgrade Kit 10/100 Base-TX Internal Network Interface Upgrade Kit Table 10-2: Printer Supplies SuperScript 1800 Toner Cartridge 0 140 REC YWVARRANTY 4ND SERVICE Your SuperScript 18000 printer comes with a one-year exchange warranty. The complete warranty is provided below. All repair requests must be prequalified by calling NEC Product Support at 800-632-4650. NEC Service Contracts The initial one-year warranty period comes with two options. The first one is where you must return your product for repair or replacement. The second one, is where NEC will ship a replacement product without receiving the original one first, if you gurantee return of your original] product with a major credit card. Warranty extension and warranty upgrade up to 3 years is available through NECs Service Xpress (SM) brochure. NEC Customer Service and its dealers offer a complete range of services, including onsite repairs and maintenance. Several maintenance agreement programs are available to meet your needs and budget, including:
* Onsite agreements on a yearly or multi-yearly basis which ensure priority response from NEC Customer Service and Support
* Per-incident repair services for scheduled maintenance. Extended exchange warranties with pre-paid shipping. To discuss an extended warranty or a service contract, contact NEC Customer Service at 800-632-4650. nete: This product requires specific computer hardware and software configurations to operate as specified by NEC. Itis the owner's responsibility to supply these supporting items, and where necessary, to reconfigure and/or furnish additional hardware and/or software as required or specified by NEC to assure normal product operation. NEC incurs no obligation to furnish or install said items. NEC reserves the right to modify or update SuperScript software as it deems necessary and to determine distribution policies for such changes to existing owners. SUPER DE CHIPT T8OO PRINTER LIMITED UVARRBANTY NEC TECHNOLOGIES, INC. (hereinafter NECTECH) warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and conditions. Warranty Period Labor is warranted for one (1) year from the date of the first consumer purchase. Parts are warranted for one (1) year from the date of the first consumer purchase. The Toner Cartridge is warranted until it runs out of toner or until its usable life expires, whichever occurs first. Warranty Coverage This warranty may be enforced only by the first consumer purchaser and it is not transferable. Except as specified below, this warranty covers all defects in material or workmanship in this Product. The following are not covered by this warranty:
1. Any Product which is not distributed in the U.S.A. or Canada by NECTECH or which is not purchased in the U.S.A. or Canada by the first consumer purchaser. 2. Any Product on which the serial number has been defaced, modified, or removed. 3. Damage, deterioration, or malfunction resulting from:
a. Accident, misuse, abuse, neglect, fire, water, lightning, or other acts of nature, improper storage, unauthorized product modification, or failure to follow instructions supplied with the Product. b. Alteration, repair, or attempted repair by anyone not authorized by NECTECH. c. Any shipment of the Product (claims must be presented to the carrier). d. Removal or installation of the Product. e. Any other cause which does not relate to a Product defect. 4. Cartons, carrying cases, batteries, external cabinets, NEC Warranty and Service 107 LAYOdANS WONHOAL magnetic tapes, or any accessories used in connection with the Product. 5. This warranty covers only NECTECH-supplied components. Service required as a result of third party components is not covered under this warranty. Warranty Support NECTECH will pay labor and material expenses for covered items, but we will not pay for the following:
1. Removal or installation charges. 2. Costs of initial technical adjustments (set-up), including adjustment of user controls. 3. Payment of shipping and related charges incurred in returning the Product for warranty repair or exchange. Obtaining Warranty Service All service calls must be qualified by a NECTECH technical support specialist. A service request can be made by calling 800-632-4650. NECTECH may send a replacement printer which will be, at NECTECH's option, new or like new, and will meet all of the specifications of the replaced printer. The replacement printer will be shipped for delivery within 3 business days at NECTECH's expense within the United States or Canada upon receipt of your defective printer, or upon receipt of a major credit card number to guarantee receipt of the defective printer. The warranty period on any replacement printer shall be either 1) the remaining balance of the original one (1) year term, or 2) ninety (90) days, whichever is longer. With the exception of the duration, the terms and conditions of this warranty shall apply to any replacement printer. No service will be provided outside of the United States or Canada. NECTECH requires that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service. Please retain such proof of purchase with your records. 108 SuperScript 1800] User@ Guide You can contact Customer Service and Technical Support by dialing 800-632-4650. Limitation of Damages and Implied Warranties NECTECHs sole liability for any defective product is limited to the repair or replacement of the product at our option. NECTECH shall not be liable for:
1. Damage to other property caused by any defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss; or 2. Any other damages, whether incidental, consequential, or otherwise. This warranty is exclusive and is in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages. Therefore, the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For information, telephone 800-632-4650 Note: All Products returned to NECTECH for service MUST have prior approval; this may be obtained by calling the above number. Any unit shipped to NECTECH without authorization may be returned freight collect. This Product is warranted in accordance with the terms of this limited warranty. Consumers are cautioned that Product performance is affected by system configuration, software, the application, customer data, and operator control of the system, among other factors. While NEC TECHNOLOGIES, INC. Products are considered to be compatible with many systems, the specific functional implementation by the customers of the Product may vary. Therefore, the suitability of a Product for a specific purpose or application must be determined by the customer and is not warranted by NECTECH. APPENDIX A PRINTER SPECIFICATIONS CORE RPATING SPECIFICATIONS Print speed Letter: 17 sheets/minute Print method Electrophotographic Warning up Time less than 60 seconds (at ambient temperature of 20C /
115VAC) First Printesnt Tine Single-face Printing: Less than 15 sec. fiestas: The printing speed listed above is the value when the papers are fed from the standard 500-sheet cassette. The time is measured from when the print signal is received at standby state to the time when the paper is ejected Recommended Buby Cycle 5,000 pages per month maximum Processor 100MHz 64-bit PowerPC RISC Random Access Mearmary (RAM) 12 MB standard (expandable to 132 MB maximum) Reaunesiayt ixgye 600 x 600 dpi Printer Language Emuststions
* PCL 5e/6 Standard
* PostScript Level 2 optional Automatic Jain Recovery Automatically reprints jammed pages when enabled interface Ports
[EEE 1284-compliant parallel IrDA option Apple LocalTalk option. Serial (RS-232C) option
* 10/100Base-TX Ethernet (with SuperScript 1800 Network Interface Upgrade Kit) Power Recuiyarnerits LI5VAC + 10%, 60Hz + 1Hz Power Corsurmption Operating average: 340 watts (W) average during operation In Power-save mode: Less than 34 watts (W) Tarniperature Operating: 50F to 90F (10C to 32C) Non-operating: -4F to -104F (-20C to 40C) Mrsmiiciity Operating: 2 0-80% RH (non-condensing) Non-operating: 10-95% RH (non-condensing) Chnensions Gaithout options}
Width: 16.8" (426.7 mm) Depth: 17.4" (442 mm) Height: 11.8" (299.7 mm) Wetght Without Consumables : 37.4 Ib (17 kg) EP Cartridge (12K): about 3.83 lb / 1.74 kg 500-sheet 2" Cassette: 18.23 Ib (8.30 kg) Acsrinistrative Complance
* UL1950D3 CSA C22.2 950D3 109 APPENDIX C SAFETY INFORMATION This chapter provides safety information and product specifications for the SuperScript 1800 printer. As you operate your printer, please be aware of the following safety considerations. Laser Safety This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation. CDRH Regulations The Center of Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured after August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer's rear panel indicates compliance with the CDRH regulations and must be attached to laser products marketed in the United States. Caution?! Use of controls, BOIUBERGLS, OF parformence of procachives othe: then thes this user 2 quide may result in hazardous radiation SRPEHOSLY ES. Ozone Emission The corona assemblies found in laser printers and photocopiers generate ozone gas (O3) as a by-product of the electrophotographic process. Ozone is only generated while the printer is printing (while the coronas are energized). UL Standards for Grane The only existing standard for ozone emissions has been established by Underwriters Laboratory (UL). All SuperScript family printers meet this standard when shipped from the factory to our customers. Employer Responsisilities Because ozone can be an irritant, various regulatory agencies have established limits to the amount of ozone to which employees may be exposed. The employer is responsible for providing a safe work environment that meets the agencies standards. Recommendations for Minimizing Orone Expasure Almost all ozone concerns arise from abnormal site or operating conditions. The following conditions may generate an ozone complaint:
* Installation of multiple laser printers in a confined area
* Extremely low relative humidity
* Poor room ventilation
* The exhaust port of the printer is directed towards the face of personnel
* Long, continuous printing combined with any of the above Inspect your work environment for the operating conditions listed above if you believe ozone emissions are a problem in your area. Some people may be ultra-sensitive to ozone odor. If these situations are encountered, it is advisable to position the printer away from the sensitive user. FCC Statement For United States Lise Only) Federal Communications Commission Radio Frequency Interference Statement. WARRING! Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. mole: This equipment has been tested and found to 117 comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur ina particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna.
* Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected.
* Consult the dealer or an experienced radio or TV technician for help. Use a shielded and properly grounded I/O cable to ensure compliance of this unit to the specified limits of the rules. If your printer is the NEC SuperScript 1800 model or if you have installed the optional Network Interface Card (NIC), the printer meets the requirements of FCC Class A when connected to an Ethernet cable.
(For Canadian Use Only}
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. Le prsent appareil numerique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de Classe B prsentes dans le rglement sur le brouillage radiolectrique dicat par le Ministre des Communications du Canada. 118 SuperScript 1800 L] User Guide