Support First Step Guide Customer Service SoftBank Customer Center From a SoftBank handset, dial toll free at 157 (General Information) 113 (Customer Assistance) SoftBank Global Call Center From outside Japan, dial
+81-3-5351-3491
(International charges apply) Call this number immediately if handset/USIM Card is lost or stolen while outside Japan. More Information Call these numbers toll free from landlines. Subscription Area Service Center Phone Number Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata, Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Nagano, Toyama, Ishikawa, Fukui Aichi, Gifu, Mie, Shizuoka Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima, Okinawa General Information m 0088-240-157 Customer Assistance m 0088-240-113 General Information m 0088-241-157 Customer Assistance m 0088-241-113 General Information m 0088-242-157 Customer Assistance m 0088-242-113 General Information m 0088-250-157 Customer Assistance m 0088-250-113 Emergency Numbers Emergency Numbers Use English Interface Customer Service More Information Place International Calls Customize Handset Address And more... Handset User Support Via Yahoo! Keitai Main Menu:
From above the search eld, select S English S User Support Online English Manual See SOFTBANK MOBILE Corp. Website (http://www.softbank.jp). May be unavailable at purchase. Call Customer Service or try later. Police Fire & Ambulance Maritime Safety Agency
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..118 Printed in China TINSEA175EFZZ 08H DS AI Safety Precautions Use specied items (battery, Charger, Desktop Holder, etc.) only. Non-specied equipment use may cause malfunction, or battery to leak, overheat, burst or ignite, leading to re, burn injuries or electric shock. Do not short-circuit power/charging terminals. May cause re, electric shock or malfunction;
battery may leak, overheat, burst or ignite. Keep conductive material (wire, metal jewelry, pencil lead, etc.) away from Charger, Desktop Holder or External Device Port terminals. Do not open, modify or disassemble handset and related hardware. May cause malfunction, or battery may leak, overheat, burst or ignite. Fire, injury or electric shock may also result. Contact SoftBank Customer Center, Customer Assistance for repairs. Do not expose handset or accessories to liquids. May cause malfunction, overheating, re or electric shock. Avoid exposure to water, pet urine, etc. Do not expose handset/accessories to extreme heat/direct sunlight (e.g., inside vehicles, etc.). May cause malfunction/warping; battery may leak, overheat, burst or ignite. Handset or battery may become hot to the touch, leading to burn injuries. Do not dispose of battery in re. May leak, overheat, burst or ignite. Do not apply strong shocks or excessive force. Do not drop/throw handset/accessories. May cause damage or malfunction. Battery may leak, overheat, burst or ignite, resulting in re, shock or injury. Stop using battery if damaged or warped. Do not sit on or place heavy objects on handset/accessories (e.g., in back pants pockets or inside handbags, packs, etc.). Keep handset, battery, Charger or Desktop Holder away from humidity, dust or extreme temperatures. Malfunction may result. If battery uid gets in eyes, do not rub;
rinse with water and consult a doctor immediately. Eyes may be severely damaged. Before Using Handset Accessories Battery (SHBBY1) Desktop Holder (SHEAY1) Utility Software (Japanese)*
Complimentary sample. Slide in USIM Card with IC chip facing down Insert battery (right) USIM Card Installation 1 2 First power off handset and remove battery. Do not force USIM Card into/out of handset. USIM Card must be inserted to use handset. Notch If an abnormality occurs:
If there is abnormal odor, excessive heat, discoloration or distortion, unplug Charger, turn off handset and remove battery immediately; may cause overheating, bursting, re or battery leakage. If battery does not charge properly, stop trying. Battery may leak, overheat, burst or ignite. At signs of a battery leak, avoid re sources. Battery may catch re or burst. For more information, see Online English Manual. Do not force battery into handset. Battery may leak, overheat, burst or ignite; make sure the direction and install properly. Do not place handset or accessories in ovens, microwave ovens or other cooking appliances. Battery or other parts may leak, burst, overheat or ignite; may cause malfunction, accident or injury. Keep handset off and Charger disconnected near gas stations or places with re/
explosion risk. Handset use near petrochemicals or other ammables may cause re/explosion; turn handset off before using Osaifu-Keitai at gas stations (cancel IC Card Lock beforehand). Never use handset while driving. Accidents may result. Park beforehand. Phone use while driving is prohibited by the Road Trafc Law. Manner Mode Minding Mobile Manners Please use handset responsibly. Inappropriate handset use can be both dangerous and bothersome. Please take care not to disturb others when using handset. Adjust handset use according to your surroundings. Activating/Canceling Manner Mode
(Long) Battery Installation 1 Remove cover 2 Insert battery 3 Close cover USIM PINs PIN 4-digit code; activate PIN Entry to restrict usage. PIN2 Required to clear Call Costs and to set Max Cost. PIN and PIN2, 9999 by default, are changeable. PIN Lock & Cancellation (PUK Code*) Entering incorrect PIN or PIN2 three consecutive times locks USIM Card, disabling handset. Enter PUK Code to unlock. For details, contact SoftBank Customer Center, General Information. USIM Personal Unblocking Key (PUK Code) unblocks
a USIM Card blocked after the wrong PIN has been entered three consecutive times. Each USIM Card has a unique PUK Code. Do not disclose it to unauthorized persons. Security Codes Handset Code 9999 by default; use or change some functions. Center Access Code 4-digit code selected at contract; access Optional Services via landlines or change contract details. Network Password 4-digit code selected at contract; restrict incoming/
outgoing calls (Call Barring). Message appears for incorrect code entries; retry. If Network Password is incorrectly entered three times consecutively, Call Barring settings are locked. To resolve, Network Password and Center Access Code must be changed. For details, contact SoftBank Customer Center, General Information. Press and slide as shown. Connection Port is on the back of Desktop Holder. Charging (Desktop Holder) Use specied AC Charger ZTDAA1 (sold separately) only. 1 Insert AC Charger connector into Desktop Holder until it clicks 2 Plug AC Charger into AC outlet 3 Place handset onto Desktop Holder Small Light illuminates red while charging. Small Light goes out when battery is full. 4 After charging, disconnect handset, then unplug AC Charger Specications SoftBank 830SH Weight Continuous Talk Time Continuous Standby Time (handset closed) Charging Time
(power off) Approximately 105 g Approximately 260 minutes (3G) Approximately 240 minutes (GSM) Approximately 350 hours (3G) Approximately 320 hours (GSM) AC Charger: Approximately 130 minutes In-Car Charger: Approximately 140 minutes Connection Port Small Light 3 Arrows 2 AC 100V Outlet Release Tabs Blades AC Charger 1 Charger Connector Dimensions
(W x H x D) Maximum Output 0.25 W (3G) 2.0 W (GSM) Approximately 49 x 97 x 17.6 mm
(handset closed, without protruding parts) Values calculated with battery installed. First Step Guide Getting Started Display Indicators & Key Assignments k Signal strength
" Packet transmission available (3G) h Packet transmission available (GSM) C Unread mail
@ Memory Card in use J Manner mode active Battery strength 0 N New Voicemail P Alarm set B Open Messaging menu or execute Softkey functions
' Open Shortcuts menu. In text entry windows, toggle upper/lower case
$ Delete entries, escape/return to previous window
! Initiate/answer calls 1
Enter numbers/characters
Multi Selector Select menu items, move cursor, or scroll pages, etc. Multi Selector operations are indicated in this FSG as shown below:
% , c , d , b ,
: Press the center
: Press the left side
: Press the right side
: Press the bottom or execute Softkey functions A Open Yahoo! Keitai Main Menu
& Open Dictionary. In text entry windows, switch entry modes
" Turn handset power on/off Handset Functions Basic Operations Handset Power On/Off
" (Long) Power On If Japanese appears rst time 830SH powers on, press % three times, choose and press %. In Standby, press %, choose and press %. In Main Menu, change interface to English (below).
" (Long) Power Off English Interface
%S S%S Language S%S English S%
Network Settings Retrieve Network Information to use Network-related services; the rst time you press B, % or A, a prompt appears. B, % or A S Yes S%
My Phone Number
%S0 Setting Clock
%S Settings S%SDate & Time S%
SSet Date/Time S%S Enter date and time (24-hour format) S%
Calling Voice Call Enter number S!
" S Call ends Redialing cS A record S!
" S Call ends Video Call Enter number SBS Video Call S%
" S Call ends International Call International Call Service may require prior application; get information or apply online:
http://mb.softbank.jp/mb/en/global_service/
830SH is Global Roaming eligible. Enter number SBS Int'l Call S%S A country S%S!
" S Call ends Answering a Call When a call arrives, !
" S Call ends
$ (Long) Activating Answer Phone
$ (Long) To cancel, Playing Messages
To stop, Text Entry
Switching Entry Modes In text entry windows, &S A mode S
%S Enter text
' Kanji (hiragana) B Double-byte katakana
< Single-byte katakana D/E Double-byte alphanumerics
>/. Single-byte alphanumerics H Single-byte number I Character Code Example: Entering no In text entry windows, &S Abc S%S 66SdS666S%
Messaging SMS SMS/S! Mail Exchange up to 160 alphanumerics with SoftBank handsets. Exchange up to 30,000 characters with e-mail compatible SoftBank handsets or other devices; attach media les, etc. S! Mail Customizing Address Change alphanumerics before @ of the default handset mail address. Customizing handset mail address helps reduce spam. BS Settings S%S Address Settings S%S English S%S Onscreen instructions Sending Messages BS Create Message (S! Mail) or Create New SMS S%S Recipient eld S%S Enter S%S Enter subject (S! Mail) S%
S C (Text) S%S Enter S%S k to attach les (S! Mail) S%SA Receiving Messages Information window opens for new mail.
% to open message list. Menu List Messaging Received Msg. Create Message Retrieve New Msg. Drafts Templates Sent Messages Unsent Messages Chat Folder Server Mail Box Create New SMS Settings Memory Status Yahoo! Keitai Yahoo! Keitai Bookmarks Saved Pages Enter URL History PC Site Browser Browser Settings S! Appli S! Appli Library Osaifu-Keitai Demand History Settings Information Dictionary Camera Entertainment S! Quick News S! Information Channel/Weather BookSurng e-Book Viewer Tools PIM/LifestyleTools Calendar Alarms Tasks Calculator Expenses Memo Osaifu-Keitai Pretense Call Timer/Clock Tools Stopwatch Countdown Timer World Clock Hour Minder Doc./Rec. Tools Search Document Viewer Notepad Voice Recorder Barcode/Scan Phone Help Data Folder Pictures DCIM Ring SongsTones S! Appli Music Videos Lifestyle-Appli Books Customized Screen Status Templates Flash Other Documents Memory Status Media Player Music Videos Streaming Communication S! Town S! Loop S! Friend's Status S! Circle Talk Phone Phone Book Add New Entry Information Call Log Play Messages Call Voicemail Category Control My Details Speed Dial/Mail Mail Groups S! Addressbook Backup Ph.Book Settings Manage Entries Settings Phone Settings Mode Settings Display Customize Sounds & Alerts Date & Time Set Key Light
(Language) User Dictionary Ringer Output Earpiece Volume Change Menu Locks Software Update Master Reset Connectivity Infrared Mass Storage USB Charge Memory Card Backup Call/Video Call Call Time & Cost Answer Phone Voicemail/Divert Video Call Show My Number
)Missed Calls Int'l Calling Disp. Time/Cost Call Barring Minute Minder Auto Answer Call Waiting Network Settings Select Network Select Service Ofine Mode Retrieve NW Info Location Info Network Info External Device Phone Book Yahoo! Keitai Phone Number Phone Book Entry Items Enter up to ve numbers on handset
(32 digits each). Enter up to ve addresses on handset
(128 single-byte alphanumerics each). Mail Address Saving to Phone Book
%S Phone S%S Add New Entry S%S Last Name: S%S Enter S%S First Name: S%S Enter S%S Add Phone Number: S%S Enter number S%S An icon S%S Add Email Address: S%S Enter address S%S An icon S%SA Editing Entries bS An entry SBS Edit S%S An item S%S Edit S%SA Dialing via Phone Book bS Enter reading S A name S%S A phone number S!
Voicemail Activating
%S Settings S%S Call/Video Call S Voicemail/Divert S%S Voicemail S%S Activate S%S Always or No Answer S%S Ring time (for No Answer) S%
Playing Messages
%S Phone S%S Call Voicemail S%
S Follow the voice guidance Mobile Camera Capturing Still Images
%S Camera S%S Frame image on Display S%S%
Accessing Yahoo! Keitai AS S%S English S%S Highlight a menu item S%
Using PC Site Browser
%S Yahoo! Keitai S%S PC Site Browser S%S Enter URL S%S URL S%S Highlight a menu item S%
Media Player Playing Music
%S Media Player S%S Music S%S My Music S%S Music Folder or Ring SongsTones S All Music S%S A le S%
Adding Playlists
%S Media Player S%S Music S%S My Music S%S Music Folder or Ring SongsTones SBS Add New Playlist S%S Enter name S%
Using Playlists
%S Media Player S%S Music S%S My Music S%S Music Folder or Ring SongsTones S A Playlist S%S A leS%
Managing Files Opening Files
%S Data Folder S%S A folder S%S A le S%
Format Memory Card
%S Settings S%S Connectivity S Memory Card S%S Format Card S%S Yes S%S Handset Code S%S Yes S%
Software Update Recording Video
%S Camera S%SAS Frame image on Display S%S%S%
Precaution Before updating software, end all active functions/applications. Updating Software
%S Settings S%S Software Update S%S Software Update S%
First Step Guide