SHL25 SHL25 Draft SHL25 Grip sensor After-Sales Service When Asking for Repair For repair, contact Keitai Guarantee Service Center. During the warranty period Outside the warranty period Repairs will be done based on the <<terms of services of the free-of-charge repair warranty>> described on the warranty card. We shall repair the product for a charge as requested by the customer if repair renders it usable. Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Recycled parts that meet the Companys quality standards are sometimes used for repair. au cell phones collected by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also parts replaced by au after-sales service are collected and recycled by the Company. They are not returned to customers. Performance Parts for Repair The Company retains performance parts for repair of the SHL24 main unit and its peripheral devices for 4 years after discontinuation of production. Performance parts for repair refers to parts required for maintaining the functions of the product. Warranty Card At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place. Keitai Guarantee Service Plus LTE An after-sales service membership program on a monthly basis called Keitai Guarantee Service Plus LTE (monthly fee: 380 yen, tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, check on the au homepage or contact Keitai Guarantee Service Center. You can apply for membership only at the time of purchasing your au cell phone. Once you cancel the membership, you cannot reapply for it until you purchase an au cell phone next time. Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone. When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone. When you get a new au cell phone by changing the model, purchasing an extra cell phone, etc., the Keitai Guarantee Service Plus or Keitai Guarantee Service Plus LTE membership for the old au cell phone is automatically canceled. Service contents are subject to change without notice. au Nano IC Card (LTE) The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. After-Sales Service If you are unsure about anything regarding after-sales service, contact the following service counter. Customer Service Center (for service canceling procedure or operation in case of loss or theft) From a fixed-line phone, From an au cell phone,113 without area code (toll free) 0077-7-113 (toll free) Keitai Guarantee Service Center (for loss, theft or damage) From a fixed-line phone/an au cell phone, 0120-925-919 (toll free) Business hours 9:00 to 21:00 (7 days a week) au After-Sales Service Information Service contents Replacement cell phone delivery service
(spontaneous failure: 1st year) Replacement cell phone delivery service
(spontaneous failure: 2nd year and later) Replacement cell phone delivery service
(partial damage, water soak, irreparable damage, theft and loss) Holding over and repair
(spontaneous failure: 1st year) Holding over and repair
(spontaneous failure: 2nd year and later) Holding over and repair
(partial damage) Holding over and repair
(water soak and irreparable damage) Holding over and repair
(theft and loss) Keitai Guarantee Service Plus LTE member Non-Keitai Guarantee Service Plus LTE member Free Customer charge 1st: 5,000 yen 2nd: 8,000 yen Customer charge 1st: 5,000 yen 2nd: 8,000 yen Free Free (three-year warranty) Customer charge Upper limit: 5,000 yen Customer charge 10,000 yen N/A N/A N/A N/A Free Actual cost Actual cost Actual cost N/A
(By model replacement)
* Charge amounts are all tax excluded. Replacement cell phone delivery service When you have trouble with your au cell phone, you can have a cell phone for replacement (same model and color as your old one) delivered to any destination that you specify by calling us. Please return your old faulty au cell phone within 14 days after the cell phone for replacement is delivered to you. You can use this service up to twice within one year starting from the day when you first use this service. If you have not used this service over the past one year at the time of your application for this service, the application will be regarded as your first time. If you have, the application will be regarded as your second time.
* For details, check on the au homepage. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. 22 23 Specific Absorption Rate (SAR) of Cell Phones SHL25 This model SHL24 mobile phone complies with Japanese technical regulations and international guidelines regarding exposure to radio waves. This mobile phone has been designed in observance of the Japanese technical regulations regarding exposure to radio waves (*1) and limits to exposure to radio waves recommended by equivalent international guidelines. These international guidelines were set out by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is in collaboration with the World Health Organization (WHO), and the permissible limits include a substantial safety margin designed to assure the safety of all persons, regardless of age and health condition. The Japanese technical regulations and international guidelines define the limits using a unit of measurement known as the Specific Absorption Rate (SAR), which represents the average amount of radio frequency energy absorbed by the human head. The SAR limit for mobile phones is 2.0 W/kg. The highest SAR value for this mobile phone when tested for use at the ear is 0.473 W/kg. There may be slight differences in SAR levels among individual products, but they all satisfy the limit. The actual SAR of this mobile phone while talking on the phone can be well below that indicated above. This is due to automatic changes in the power level of the mobile phone to ensure it only outputs the minimum power required to communicate with a base station. Therefore in general, the closer you are to a base station, the lower the power output of the mobile phone. This mobile phone can be used in positions other than against your ear. This mobile phone satisfies the international guidelines when used with au Carrying Case F Black (0105FCA) (sold separately)/au Carrying Case G Black
(0106FCA) (sold separately) recommended by KDDI (*2). In case you are not using the au Carrying Case F Black (0105FCA) (sold separately)/au Carrying Case G Black (0106FCA) (sold separately), use a product that contains no metal parts, and one that can hold the mobile phone at least 1.5 cm away from your body. The World Health Organization has stated that a large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use. If you would like to know more detailed information, please refer to the WHO website.
(http://www.who.int/docstore/peh-emf/publications/facts_press/
fact_english.htm) Please refer to the websites listed below if you would like to know more detailed information regarding SAR. Ministry of Internal Affairs and Communications website:
(http://www.tele.soumu.go.jp/e/sys/ele/index.htm) Association of Radio Industries and Businesses website:
(http://www.arib-emf.org/index02.html) au homepage:
(http://www.au.kddi.com/english/) SHARP homepage:
(http://www.sharp.co.jp/products/menu/phone/cellular/sar/index.html)
*1 Technical regulations are defined by the Ministerial Ordinance Related to the Radio Law (Article 14-2 of Radio Equipment Regulations).
*2 Regarding the method of measuring SAR when using mobile phones in positions other than against the ear, international standards (IEC62209-2) were set in March of 2010. On the other hand, regarding the technical standards of Japan, ministerial ordinance to revise part of the Ministerial Ordinance related to Radio Law (Article 14-2 of Radio Equipment Regulations) has been issued in August 2013, and will be enforced on April 1, 2014. Main Specifications Display Weight Size (WHD) Memory (built-in) Continuous talk time (in Japan) Continuous talk time (overseas
(GSM)) Continuous standby time (in Japan) Continuous tethering time Maximum Wi-Fi tethered connections Continuous standby time
(overseas (GSM)) Charging time 1Seg continuous watching time*1 Camera device 5.2 142 71 Approx. 4.5 inches, approx. 16.77 million colors, IGZO, 1,0801,920 (FHD) Approx. 115 g (including the internal battery) Approx. 63 mm124 mm9.9 mm (thickest part approx. 10.3 mm) ROM: Approx. 16 GB RAM: Approx. 2 GB Approx. 980 min. 134 10 Approx. 620 min. Approx. 510 hours (while LTE is used) Approx. 610 hours (while 3G is used) Approx. 420 min. (LTE on WAN) Approx. 600 min. (3G on WAN) 10 devices Approx. 600 hours Common AC adapter 04 (sold separately): Approx. 120 min. Common DC adapter 03 (sold separately): Approx. 260 min. Approx. 8 hours and 00 min. (earphone) Approx. 7 hours and 30 min. (speaker) Out camera CMOS image sensor In camera CMOS image sensor Effective pixels Out camera Approx. 13.10 million pixels In camera Approx. 1.20 million pixels 2.0 Bluetooth function Network environment Interface Communication method: Bluetooth Standard Ver.4.0 1 Output: Bluetooth Standard Power Class 2 Communication distance*2: Within 10 m with no obstacles in the range Compatible Bluetooth profiles*3: HSP (Headset Profile), HFP (Hands-Free Profile), A2DP (Advanced Audio Distribution Profile), AVRCP (Audio/Video Remote Control Profile) Ver.1.3, OPP (Object Push Profile), SPP
(Serial Port Profile), PBAP (Phone Book Access Profile)*4, HID (Human Interface Device Profile), HDP
(Health Device Profile), PAN (Personal Area Networking Profile), PXP (Proximity Profile)*5, FMP (Find Me Profile)*5, ANP (Alert Notification Profile)*5, PASP (Phone Alert Status Profile)*5, TIP (Time Profile)*5, DUN (Dial-up Networking Profile)*6 Frequency bands: 2.4 GHz band Wireless LAN (Wi-Fi) function: IEEE 802.11a/b/g/n (2.4 GHz/5 GHz)/ac*7 conformant microUSB jack, 3.5 (quadrupoles) earphone/
microphone jack (supported earphones: tripolar headphone (Lch/Rch/GND) and quadrupolar earphone with microphone (Lch/Rch/GND/MIC))
*1 The 1Seg continuous watching time varies depending on the usage.
*2 It changes according to objects obstructing devices and signal reception.
*3 This is the specification provided in Bluetooth standards for making communication between Bluetooth-compatible devices in accordance with their intended use.
*4 Some contents of address books data may not be properly displayed on the device of the other party.
*5 This profile supports Bluetooth Standard Ver.4.0.
*6 Supported for some car navigation systems only. See the au homepage for usage.
*7 Supported for Wi-Fi CERTIFIED ac. Refer to the respective companies websites for information on supported products. The continuous talk time and continuous standby time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. 24 25 CE Declaration of Conformity FCC Notice In some countries/regions including Europe, there are restrictions on the use of 5GHz WLAN that may limit the use to indoors only. If you intend to use 5GHz WLAN on the device, check the local laws and regulations beforehand. Hereby, Sharp Telecommunications of Europe Ltd, declares that this
SHL24 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the original declaration of conformity can be found at the following Internet address:
(http://www.sharp.co.jp/k-tai/) Mobile Light Do not point the illuminated light directly at someones eyes. Be especially careful not to shoot small children from a very close distance. Do not use Mobile light near peoples faces. Eyesight may be temporarily affected leading to accidents. AC Adapter Any AC adapter used with this handset must be suitably approved with a 5Vdc SELV output which meets limited power source requirements as specified in EN/IEC 60950-1 clause 2.5. Battery - CAUTION Use specified Charger only. Non-specified equipment use may cause malfunctions, electric shock or fire due to battery leakage, overheating or bursting. The battery is embedded inside the product. Avoid removing the embedded battery since this may cause overheating or bursting. Do not dispose of the product with ordinary refuse. Take the product to an au Shop, or follow the local disposal regulations. Charge battery in ambient temperatures between 5C and 35C; outside this range, battery may leak/overheat and performance may deteriorate. Volume Level Caution To prevent possible hearing damage, do not listen at high volume levels for long periods. 131 Headphone Signal Level The maximum output voltage for the music player function, measured in accordance with EN 50332-2, is 120 mV. European RF Exposure Information Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg and the highest SAR value for this device when tested at the ear is 0.287 W/kg* and when worn on the body is 0.274 W/kg*. For body-worn operation, this mobile device has been tested and meets the RF exposure guidelines when used with an accessory containing no metal and positioning the handset a minimum of 1.5 cm from the body. Use of other accessories may not ensure compliance with RF exposure guidelines. As SAR is measured utilizing the devices highest transmitting power the actual SAR of this device while operating is typically below that indicated above. This is due to automatic changes to the power level of the device to ensure it only uses the minimum level required to reach the network. The World Health Organization has stated that present scientific information does not indicate the need for any special precautions for the use of mobile devices. They note that if you want to reduce your exposure then you can do so by limiting the length of calls or using a hands-free device to keep the mobile phone away from the head. 0.50 0.37
- This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the users authority to operate the equipment. Information to User This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient/relocate the receiving antenna. 2. 3. Connect the equipment into an outlet on a circuit different from that to Increase the separation between the equipment and receiver. which the receiver is connected. 4. Consult the dealer or an experienced radio/TV technician for help. 5 GHz WLAN Operation in USA Within the 5.15-5.25 GHz band, UNII devices are restricted to indoor operations to reduce any potential for harmful interference to co-channel Mobile Satellite Services (MSS) operations. FCC RF Exposure Information Your handset is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless handsets employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. Highest SAR value:
Model FCC ID At the Ear On the Body 25 SHL24 00206 APYHRO00201 0.64 1.01 W/kg 0.59 0.91 W/kg This device was tested for typical body-worn operations with the back of the handset kept 1.0 cm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 1.0 cm separation distance between the users body and the back of the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided. The FCC has granted an Equipment Authorization for this model handset with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model handset is on file with the FCC and can be found at (http://transition.fcc.gov/oet/ea/fccid/) under the Display Grant section after searching on the corresponding FCC ID (see table above). Additional information on Specific Absorption Rates (SAR) can be found on the FCC website at (http://www.fcc.gov/encyclopedia/radio-frequency-safety).
* The tests are carried out in accordance with international guidelines for testing. 26 27