USERS MANUAL MANUEL DE LUTILISATEUR MANUAL DEL USUARIO WD65NC4190 www.westinghouseelectronics.com S/N:
Westinghouse Electronics, LLC Diamond Bar, CA SE-UM-6503-1501 CONTENTS Important Safety Instructions Safety Information Preparation What's Included Front View Rear View Installing the Stand Removing the Stand for Wall-Mounting Remote Control Connecting External Devices Customizing TV Settings Initial Setup Navigating the Setup Settings Apps Media Viewing Photos Playing Motion JPG Source Setup System Channel Support Lock Picture Network Auto Upgrade Audio Parental Control Troubleshooting Maintaining 6SHFLFDWLRQ OTT APP Service 2 3 4 4 5 6 7 7 8 9 10 10 11 12 13 13 14 14 15 15 17 17 18 19 20 21 22 23 25 27 27 29 En -
1 IMPORTANT SAFETY INSTRUCTIONS
Read these instructions All the safety and operating instructions should be read before this product is operated.
Keep these instructions The safety and operating instructions should be retained
Heed all warnings All warnings on the appliance and in the operating instructions for future reference. should be adhered to.
Follow all instructions All operating and use instructions should be followed.
Do not use this apparatus near water The appliance should not be used near water or moisture for example, in a wet basement or near a swimming pool, and the like.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other DSSDUDWXVLQFOXGLQJDPSOLHUVWKDWSURGXFHKHDW
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for
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replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
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or sold with the apparatus. When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. En -
2
Please keep the unit in a well-ventilated environment. WARNING:7RUHGXFHWKHULVNRIUHRUHOHFWULFVKRFNGRQRWH[SRVHWKLVDSSDUDWXVWRUDLQ
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with liquids, such as vases should not be placed on apparatus. WARNING:7KHEDWWHULHVVKDOOQRWEHH[SRVHGWRH[FHVVLYHKHDWVXFKDVVXQVKLQHUHRU
the like. WARNING: The mains plug is used as disconnect device, the disconnect device shall remain readily operable. WARNING:7RUHGXFHWKHULVNRIHOHFWULFVKRFNGRQRWUHPRYHFRYHURUEDFNDVWKHUH
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to alert the user to the presence of non-insulated dangerous voltage within the products enclosure that may be of sufficient magnitude to constitute a risk of electric shock. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance. This equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth. This product contains electrical or electronic materials. The presence of these materials may,if not disposed of properly, have potential adverse effects on the environment and human health. Presence of this label on the product means it should not be disposed of as unsorted waste and must be collectedseparately. As a consumer, you are responsible for ensuring that this product is disposed of properly. SAFETY INFORMATION To ensure reliable and safe operation of this equipment, please carefully read all the instructions in this user guide, especially the safety information below. Electrical Safety
The TV set should only be connected to a main power supply with voltage that matches the label at the rear of the product.
To prevent overload, do not share the same power supply socket with too many other electronic components.
Do not place any connecting wires where they may be stepped on or tripped over.
Do not place heavy items on any connecting wire, which may damage the wire.
Hold the main plug, not the wires, when removing from a socket.
During a thunderstorm or when not in using the television for long periods, turn off the power switch on the back of the television.
Do not allow water or moisture to enter the TV or power adapter. Do not use in wet, moist areas, such as bathrooms, steamy kitchens or near swimming
Pull the plug out immediately, and seek professional help if the main plug or cable is damaged, liquid is spilled onto the set, if the TV set accidentally exposed to water or moisture, if anything accidentally penetrates the ventilation slots or if the TV set does not work normally.
Do not remove the safety covers. There are no user serviceable parts inside. Trying to service the unit yourself is dangerous and may invalidate the SURGXFWVZDUUDQW\4XDOLHGSHUVRQQHOPXVWRQO\VHUYLFHWKLVDSSDUDWXV
To avoid a battery leakage, remove batteries from the remote control, when the remote is not use for long period, or when the batteries are exhausted.
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pools. Physical Safety
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Do not tap or shake the TV screen, or you may damage the internal circuits. Take good care of the remote control.
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Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding plug KDVWZREODGHVDQGDWKLUGJURXQGLQJSURQJWKHZLGHEODGHRUWKHWKLUGSURQJLVSURYLGHGIRU\RXUVDIHW\,IWKHSURYLGHGSOXJGRHVQRWWLQWR\RXURXWOHW
consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs.
Unplug the apparatus during lightning storms or when unused for long periods.
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supply cord or pulg, has been damaged in any way.
Servicing is also required if liquid has been spilled, or objects have fallen into the apparatus; when the apparatus has been exposed to rain or moisture; or if the apparatus has been dropped.
Always connect your television to a power outlet with protective ground connection. En -
3 PREPARATION What's Included TV Set TV Stand Six Screws User Manual Quick Connect Guide Warranty Card User Manual Quick Connect Guide Warranty Card Remote Control with Batteries En -
4 PREPARATION Front View 1. POWER Switch the TV between On / Standby mode. 2. SOURCE Press to select among different input signal sources. 3. MENU Display the main menu. 4. CH /
Press to select a channel. 5. VOL +/-
Press to adjust the volume. 6. POWER Indicator Illuminate blue when the TV is turned on. Illuminate red when the TV is in standby mode. 7. IR,QIUDUHG5HFHLYHU Receive IR signals from the remote control. En -
5 Rear View PREPARATION 1. Power Cord Connect to AC power outlet. 2. OPTICAL Output Connect a digital sound system to this jack. 3. USB Port Connect to a USB storage device to play compatible movie and photo OHV
4. LAN Network connection port. 5. HDMI Input 6. VGA Input
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Connect to a computer or other devices with a VGA interface. 7. PC AUDIO Input 8. DTV/TV Input Connect to a computer audio output.
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cable. 9. Headphone Socket Connect to the Headphones. 10. AUDIO Input
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devices. 11. COMPOSITE/COMPONENT IN
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6 PREPARATION Installing the Stand
/D\WKH79IDFHGRZQRQDDWFXVKLRQHGVXUIDFHWRDYRLGdamaging or scratching.
Fix the base stand to the TV using the 6 provided screws. Removing the Stand for Wall-Mounting
1./D\WKH79IDFHGRZQRQDDWFXVKLRQHGVXUIDFHWRDYRLGdamaging or scratching.
2.Untighten the 6 pcs screws holding the stand assembly and remove them.
3.Attach the wall-mount bracket to the TV using the mounting holes on the back of the TV. Mount this TV according to the instructions included in the wall-mount bracket. WARNING: This apparatus is intended to be supported by UL Listed wall mount bracket. En -
7 Remote Control PREPARATION
: Allows you to navigate the on screen display menus and adjust the system settings to your preference.
: Switch the TV between On and Standby mode.
: Enter multiple program channel number such as 2-1.
: Return to the previous viewing channel. 1. 2. MUTE: Mute and restore TV sound. 3. 0~9:6HOHFWDSURJUDP$79'79PRGH 4. 5. 6. APP: Press to select the desired APP. 7. MENU: Display the main menu. 8. SOURCE: Select among the different input signal sources:TV/HDMI1/HDMI2/HDMI3/USB/VGA/AV/Component. 9. 10. OK:&RQUPWKHVHOHFWLRQ
11. RETURN: Return to previous menu. 12. EXIT: Exit the on screen display menu. 13. TV: Press to turn to TV mode. 14. VOL+/-: Adjust the volume. 15. CH / : Select the channel. 16. DISPLAY: Display the present screen information such as the current channel and input source. 17. 18. 19. 20. 21. 22. COLOR BUTTONS: Press to access directly to the corresponding function in APP service. 23. 24. P.MODE: Select picture mode: dynamic/movie/user/standard. 25. S.MODE: Select sound mode: standard/music/movie/user. 26. CH.LIST: Display program list. 27. CC: Closed Caption selection: ON/OFF/CC On Mute. 28. V-CHIP: Set up parental control. 29. MTS: Switch among different audio channels: STEREO/MONO/SAP. 30. ASPECT: Select the aspect ratio settings:standard/wide/wide zoom/zoom. 31. AUTO: Press to adjust the picture automatically in VGA source. 32. SLEEP: Set the TV sleep timer: OFF/5/10/180/240 min.
: Stop the playback.
: Skip to the beginning of the previous chapter/track/photo.
: Skip to the beginning of the next chapter/track/photo.
: Reverse playback rapidly.
: Advance playback rapidly.
: Start playback or pause. En -
8 CONNECTING EXTERNAL DEVICES En -
9 CUSTOMIZING TV SETTINGS Initial Setup
Connect the power cord to the power socket after you have completed all the physical connections. At this stage, the TV will enter Standby Mode and the red LED indicator will illuminate.
In Standby Mode, press the button on the main unit or on the remote control to turn the TV on. The red LED indicator will turn
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blue. FRQUP
Welcome to the WESTINGHOUSE UHDTV Setup Wizard. Follow this guide to help setup your UHDTV for scanning channels or accessing your external devices for Antenna, Set-top Box, Blu-ray, DVD, Games and other players. Hawaii Alaska Home Mode optimizes the standard mode video settings. Use the Up and Down arrows on your remote control or TV keypad to select power on mode. OK :Next OK :Next OK :Next buttons to select your desired mode and press OK to Home Mode : The picture mode will be Standard if you select this mode. Retail Mode : Select Retail Mode if you would like your picture to be brighter. At times this mode may use more energy to operate the Volume/Sound Mode and Picture Mode.
The SLEEP-MODE Power should be less than 0.5 W. Select Your Connection Devices Click here to set Lan or Wireless network. Click here to connect a Game, Blu-ray, DVD or other players. Click here to scan channels from the antenna or coaxial cable input. AV Component HDMI2 HDMI1 TV OK :Next Apps Media Source Setup Scanning Channel Program RF CH
: 2 Found
: 0 7 5 8 OK :Next 9 Click here to return to Scanning Channel Program. Click here to connect a Game, Blu-ray, DVD or other players. EXIT :Quit OK :Next OK :Next
If channels can not be found, this frame will be displayed automatically. En -
10 CUSTOMIZING TV SETTINGS Navigating the Setup Settings
Press the MENU button to display the main menu.
Use buttons to select Setup menu and then press buttons to navigate and select the available menu. Network Audio Support Channel Audio System Lock Support System Channel Picture Lock Channel Support Picture Network Channel System Audio Channel Support Network Picture Lock Lock Picture System Audio Support Lock Audio Network Network Picture En -
11 CUSTOMIZING TV SETTINGS
Press the MENU button on the main unit or on the remote control to display the Apps. Then press to enter the streaming and use to select the desired APP and press OK button to view. Or press the hotkey on the remote control to enter the APP directly. VUDU Toon Goggles Enjoys TV shows & movies streamed instantly over the Internet. Free personalized radio that offers effortless and endless music enjoyment and discovery. Just start with the name of one of your favorite artists, songs, genres or composers and Pandora will do the rest. Its easy to create personalized stations that play only music youll love. A subscription video on-demand platform that offers animated, fun and educational cartoons, engaging games and songs from all over the world and in many different languages to children. Displays the current weather conditions and the temperature anywhere in the world in centigrade or Fahrenheit. YouTube your way on the best screen in your house. Discover, watch and collect the latest movies and TV shows in high quality 1080p. Free to sign up. No subscriptions, late fees or commitments. Apps 1HWL[
Pandora Toon Goggles AccuWeather YouTube VUDU En -
12 CUSTOMIZING TV SETTINGS Media
Press the MENU button on the main unit or on the remote to enter to select Media, and use to select the desired option. control, then press the media and use NOTE:Portable storage devices( USB disk or Hard disk) should be inserted. Viewing Photos
After entering Media, press buttons to select Photos and then select the disk type to enter. Then use buttons to navigate in the picture folder to select the desired photo, then a subscreen will pop up. Press OKEXWWRQZKHQ
appears on the top left, press to display the photo.
/
Note: File format supported: JPEG. En -
13 CUSTOMIZING TV SETTINGS
After entering Media, press JPG and then select the disk type to enter. Then use buttons to select Motion
/
buttons to navigate in the motion JPG folder to select the desired video, then a subscreen will pop up. Press OK button, to display the video. ZKHQDSSHDUVRQWKHWRSOHIWSUHVV
Note: File format supported: Motion JPG.
Press the MENU button on the main unit or on the remote buttons to select the Source menu. control and press Then press buttons to select different input sources among: TV/ HDMI1/ HDMI2/ HDMI3/
USB/ VGA/ AV/ Component and press OKEXWWRQWRFRQUP
to enter source,and use Playing Motion JPG Source En -
14 CUSTOMIZING TV SETTINGS Setup System Wide
Press the MENU button on the main unit or on the remote to select to select control to display the main interface. Then press Setup menu and press to enter. Then press the desired option.
Press buttons to select System menu and then press buttons to select the following buttons to adjust each OK button to enter. Press setting options and then press options setting. Menu Language Transparency Zoom Mode Noise Reduction Select menu language : English, Franais or Espaol. The default on-screen menu language is English. Select to turn On/Off transparency function. Select zoom mode : Standard/Wide/Wide Zoom/Zoom. Note: Different input source, the zoom mode options may differ. Reduce the noise level of the connected device: Off/Weak/Middle/Strong. En -
15 CUSTOMIZING TV SETTINGS Adjust advanced options setting: H-POS, V-POS, Clock, Phase or Auto. (VGA source mode only) CC Mode Basic Selection Advanced Selection Select CC mode : On, Off or CC on Mute. Basic Selection: CC1, CC2, CC3, CC4, Text1, Text2, Text3, Text4. Advanced Selection: Service1, Service2, Service3, Service4, Service5, and Service6. Options: Mode, Font Style , Font Size, Font Edge Style, Font Edge Color, FG_ Color, BG_Color, FG_ Opacity, BG_Opacity.. OPTION Select to turn On/Off the dynamic luminance control. Sleep Timer:Select a period of time after which the TV automatically switches to standby mode:
Off/5/10//180/240 min. Alternative: You may press the SLEEP button repeatedly to select the number of minutes directly. Time Zone:6HOHFWD7LPH=RQH+DZDLL$ODVND3DFLF0RXQWDLQ&HQWUDO(DVWHUQ$WODQWLF1HZIRXQGODQG
Daylight Saving Time:Select to turn On/Off daylight saving time. Set other settings:
HDMI EDID: select the HDMI version: HDMI 2.0/HDMI 1.4. INlink: set the following settings: INlink Control, Device Power Off, TV Power On, Audio Receiver, INlink Device List, Root Menu. Restore the TV to factory default settings. Advanced Closed Caption DLC Time Other Setting Restore Default En -
16 COSTOMIZING TV SETTINGS Channel
Press buttons to select Channel menu and then press buttons to select the following buttons to adjust each OK button to enter. Press channel options and then press options setting. Select antenna between Air and Cable. Select Auto Scan to search the available Air or Cable channels. Set the selected channel as favorite channels. Show/Hide the selected channel. Air/Cable Auto Scan Favorite Show/Hide Channel Number Display the current channel number. Channel Label Signal Information Display the information of current signal. Display the current channel label. Support USERS MANUAL MANUEL DE LUTILISATEUR MANUAL DEL USUARIO WD65NC4190
Press buttons to select Support menu and then press OK button to view the built-in user manual. En -
17 CUSTOMIZING TV SETTINGS
Press buttons to select Lock menu and then press OK button to enter. Use the 0-9 buttons to input 4-digit password to enter the Lock menu.
Press buttons to select the following lock options and then press buttons to adjust each options setting. Lock Note: the default password is 0000. TV RATING: Press OK button to lock or unlock TV rating. Select MPAA rating : N/A,G, PG, PG-13, R, NC-17,or X. Select MPAA rating for English-speaking Canada : E, C, C8+, G, PG, 14+, 18+. Use 0-9 buttons to input the old password and then input the new 4-digit password. Re-enter new password IRUFRQUPDWLRQ
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only be accessible when you turn the system lock on. TV MPAA Canada English Canada French Set Rating Region Table. Select to reset the RRT setting. Clear all lock settings. Select MPAA rating for Quebec Canada : E, G, 8 ans+, 13 ans+, 16 ans+, 18 ans+. Change Password Lock System USA Canada RRT Setting RRT Reset Clear Lock En -
18 COSTOMIZING TV SETTINGS Picture Standard
Press buttons to select Picture menu and then press buttons to select the following buttons to adjust each OK button to enter. Press picture options and then press options setting. Picture Mode Blue Screen Brightness Contrast Color Sharpness Tint Color Temp Advanced Setting MEMC Cycle among picture mode: Dynamic/Movie/User/Standard. Alternative: you may press the P.MODE button to select the picture mode directly. Allow the blue background to turn On/Off during weak or no signal conditions. Increase or decrease the amount of white in the picture. (For User mode) Adjust the difference between light and dark levels in the pictures. (For User mode) Control the color intensity. (For User mode) Adjust the level of crispness in the edges between light and dark areas of the picture. (For User mode) Adjust the balance between red and green levels. Cycle among color temperatures: Cool/Normal/Warm. Color Space: To adjust the following settings: Color Mode, Color, Hue, Saturation, Brightness and Reset. White Balance: To adjust the settings of white balance. Cycle among Motion Estimate and Motion Compensation modes:Middle/High/Off/Low. En -
19 Network CUSTOMIZING TV SETTINGS
Press buttons to select Network menu and then press buttons to select the following buttons to adjust each OK button to enter. Press network options and then press options setting. Netflix ESN THTF4KOTT00000000000000000000 000100000001 Connect the TV to the wired Lan: Auto Get IP/Manual Get IP. Lan Wireless
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IP Address Display the current IP information. Network Type Select two types of network: Wireless or Lan. Network Upgrade Upgrade the TV software through the network.
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Deactivate Vudu Deactivate Vudu and clear the account information. 1HWL[(61 Electronic Serial Number En -
20 COSTOMIZING TV SETTINGS Auto Upgrade
After the TV connects to network, the system will automatically detect software version.
If there is a new version, it will be downloaded in the background. When you want to enter the app, a menu bar will pop up reminding you that upgrade software is downloading. Please try later... Upgrade software is downloading,complete 66%
and need about 1 minute yet,please try later... Network Upgrade
After the download completed, it can upgrade automatically after users press the standby button. System has a new version software,and will enter upgrade mode, please dont cut off the power.About one minute later, lt will update automatically.. Note: This procedure is fully automatic, and remember not to cut off the power. Manual Upgrade
After the TV connects to network, users can detect whether there is a new version through network manual option. En -
21 Reminder for internet connection:
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non-smooth picture.
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Recommended 10Mb above internet speed CUSTOMIZING TV SETTINGS Audio Sound Mode Bass Treble Balance SPDIF Mode Surround Sound Auto Volume Audio Language En -
22
Press buttons to select Audio menu and then press OK buttons to select the following buttons to adjust each button to enter. Press audio options and then press options setting. Allow the selection of an audio-enhancement technique: Standard/Music/Movie/User. Alternative: you may press the S.MODE button to select the sound mode directly. Control the relative intensity of lower-pitched sounds. (For User mode) Control the relative intensity of higher-pitched sounds. (For User mode) Adjust the relative volume of the speaker in a multiple speaker system. Select the digital audio output mode between RAW/PCM. Turn On/Off to provide an enhanced listening experience. Turn On/Off to automatically control volume levels. Select audio language among: English, French, Spanish PARENTAL CONTROL Press the MENU button on the main unit or on the remote control and then press buttons to select LOCK menu. Use the 0-9 buttons to input the 4-digit password to enter the LOCK menu. If used, this option feature can "block'' undesirable programming from appearing on the TV. Parental Control offers the user a wide variety of options and settings that restrict or "block'' the programming that can appear on the TV. Parental Control DOORZVWKHXVHUWRGHQHZKLFKSURJUDPUDWLQJWKH\FRQVLGHUDFFHSWDEOHIRU\RXQJHUPRUHVHQVLWLYHYLHZHU,WFDQEHSUHVHWDQGWXUQHGHLWKHURQRU
RIIE\WKHXVHUZKRVSHFLHVWKHVHFUHWQXPEHUFRGHWKHSDVVZRUG7KHQXPEHURIKRXUVEORFNHGDUHVSHFLHG*HQHUDODXGLHQFHVDQGFKLOGUHQ
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both rating systems should be used and based on the ages of children. Overview 7RHQVXUHFRPSOHWHFRYHUDJHIRUDOO79SURJUDPVPRYLHVDQGUHJXODU79VKRZVFKRRVHDUDWLQJIRU03$$IURPWKHVHOHFWLRQVEHORZDVZHOODV
ratings from the TV Parental Guidelines Rating Systems below, using the Age Block option for General Audiences, and for children.In addition, you may wish to add additional restrictions from the content block menu, and submenus examples below. Things to Consider before Setting up Parental Control Determine which rating you consider acceptable to the viewer. (For example,if you choose TV-PG, more restrictive ratings will be automatically EORFNHGWKHYLHZHUZLOOQRWEHDEOHWRVHH793*79RU790$UDWHGSURJUDPPLQJ<RXPD\EORFNWKHDX[LOLDU\YLGHRVRXUFHHQWLUHO\%ORFNV
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Block program "Content" based on individual parameters such as: Strong Dialog, Bad Language, Sex Scenes,Violence Scenes or Fantasy. Violent Scenes; in Content Blk option. Select a secret password, in the Set Password option, using the numbers keys on the remote control.Save the password, it is the only way to access the Parental Control menu and change rating setting, or turn off Parental Control.
You can set different Parental Control viewing restrictions for general audiences and for children, both can be active at the same time.
Simply specifying one content block such as Sex Scenes, will not automatically restrict the programming that appears from the video sources.
Even If you choose to leave the AUX Inputs unblocked, the ratings you specify will automatically restrict the programming that appears from the
You cannot disable Parental Control by disconnecting the TV from power. Block hours will be automatically reset to the original block time video sources. VHWWLQJVSHFLHGLISRZHULVGLVFRQQHFWHG
En -
23 PARENTAL CONTROL
Motion Picture Association of America (MPAA) Rating System G PG PG-13 R NC-17 X No Rating Grade General Audiences Parental Guidance Suggested Parents Strongly Cautioned Restricted No children under age 17 Hard Core Films No Rating Meaning Content not offensive to most viewers. Content is such that parents may not want their children to view the program. Program is inappropriate for preteens, with a greater degree of offensive material suggested than a PG rated program. Not for children under 17-contains strong element of sex and/or violence. Not for children under 17-under any circumstances. Contains strong sexual content. Same as NC-17 rating. MPAA did not rate
TV Parental Guideline Rating System TV-Y TV-Y7 TV-G TV-PG TV-14 TV-MA Grade All Children Directed to Older Children General Audience Parental Guidance Suggested Parents Strongly Cautioned Mature Audience Only Meaning Content not offensive to most viewers. Considered suitable for children over 7- may contain fantasy violence scenes. Considered suitable for all audience; children may watch unattended. Suggested unsuitable for younger children-may contain suggestive language, bad language, sex and violence scenes. unsuitable for children under 14 - may contain strong language, bad language, sex, and violence scenes. Adults only- may contain strong language, bad language, sex, and violence scenes. Canadian Rating:
Canadian English is used throughout all English-speaking Canada (C, C8+,G, PG,14+, 18+). Canadian French is used in Quebec (G,8 ans+, 13 ans+,16 ans+, 18 ans+) Note: The V-Chlp will automatically block certain categories that are "more restrictive".If you block TV-Y category,then TV-Y7 will be automatically blocked. Similarly,if you block TV-G category,then all the categories in the "young adult" will be blocked (TV-G, TV-PG,TV-14,and TV-MA). En -
24 TROUBLESHOOTING If your TV does not operate normally or cannot be turned on, please check the following troubleshooting questions. Remember also to check any other connected electronic device, such as DVD or Blu-ray player to pinpoint the problem. If the TV still fails to operate normally, please contact technical support. The TV does not operate properly The TV does not respond when pressing any the power cord and try to operate it again as usual. buttons TV cannot be switched on Check that the TV is connected to the power supply.
The TV may freeze up during use. Disconnect the power cord from the power socket for a few minutes. Reconnect
Make sure all connected AV devices are switched off before switching on your TV.
Check to see if there are any objects between the TV and the remote control causing an obstruction. Ensure that you The remote control does not work Power is suddenly turned off The video function does not work No picture & No Sound Picture appears slowly after switching on No or poor color or poor picture Horizontal/Vertical bar or picture shaking Poor reception on some channels are pointing the remote control directly at the TV.
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Install new batteries.
Check the power of the TV. The power supply maybe interrupted.
Check if the sleep timer is set.
Check whether the Auto Standby is activated.
Check whether the TV is switched on.
Try another channel. The problem may be caused by the broadcaster.
This is normal; the image is muted during the TV startup process. Please contact your service centre if the picture KDVQRWDSSHDUHGDIWHUYHPLQXWHV
Adjust the settings in the PICTURE menu.
Try another channel. The problem may be caused by the broadcaster.
Check if video cables are connected properly.
Check for local interference such as an electrical appliance or power tool.
The station or cable channel may be experiencing problems; tune to another station.
Station signal may be weak, reposition the antenna for better reception.
Check for sources of possible interference. En -
25 TROUBLESHOOTING
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Check if the input source is HDMI1/HDMI2/HDMI3.
Adjust the Aspect Ratio settings in the SETUP menu or press the ASPECT button on the remote control.
Press the VOL +/- buttons.
Sound muted? Press the MUTE button.
Try another channel. The problem may be caused by the broadcaster.
Adjust the Balance settings in the AUDIO menu.
A change in ambient humidity or temperature may result in an unusual noise when the TV is switched on or off and does not indicate a fault with the TV.
Check if the input source is HDMI1/HDMI2/HDMI3.
Keep the RF coaxial cable away from the other connected cables.
Select the SET Password setting in the LOCK menu, then enter the following master password 8899. The master password clears your previous password and allows you to enter a new password.
Adjust the resolution, horizontal frequency, or vertical frequency.
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Check the signal cable.
Reinstall the PC video card. Lines or streaks in pictures No pictures when connecting HDMI Pictures appear in wrong ratio The audio function does not work Picture OK but no sound No output from one of the speakers Unusual sound from inside the TV No sound when connecting HDMI Audio noise Password Lost password There is a problem in PC mode The signal is out of range LQYDOLGIRUPDW Vertical bar or stripe on background & Horizontal Noise & Incorrect position Screen color is unstable or show a single color En -
26 Maintaining
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works best in temperatures that are comfortable to you.
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'RQRWSODFH\RXU79LQGLUHFWVXQOLJKWRUQHDUDKHDWVRXUFH SPECIFICATION Panel Size Display Type Panel Technology Panel 60 Hz Vs. 120 Hz Display Resolution HDMI Support Panel Resolution Aspect Ratio Dynamic Contrast Ratio-Panel 5HVSRQVH7LPH*7R*
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27 If you want to know about these APP information or get more service. Please refer to following content.
Netflix OTT APP SERVICE You can call the following telephone for more help: 866-579-7172 If your matter is regarding customer service, please refer to https://contactus.netflix.com/help for alternative contact information.
YouTube You can browse the following website for more help:
https://productforums.google.com/forum/#!categories/youtube/smart-tvs
VUDU You can call the following telephone for more help: 888-554-8838
TG You can call the following telephone for more help: 888-874-5411
Pandora You can send E-mail to Pandora for more help: pandora-support@pandora.com
AccuWeather You can send E-mail to AccuWeather for more help: CustomerService@AccuWeather.com En -
29