WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6112022.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case Boost Your Bars User Manual Mate Plus Series F10GTI-5S-IOT 4K Mate Plus 4K Mate Plus Pro 10K Mate Plus 10K Mate Plus Pro 15K Mate Plus 15K Mate Plus Pro F10GTI-5S-IOT.Pro F15GTI-5S-IOT F15GTI-5S-IOT.Pro F20GTI-5S-IOT F20GTI-5S-IOT.Pro CONTENTS Package Content Authorized Accessories List Introduction Pre-Installation Instructions APP Assisted Installation LCD Assisted Installation Quick Troubleshooting Guide Technical Specifications FCC and IC Statements Return and Warranty Policies 01 03 03 04 11 26 40 41 42 45 Package Content HIBoost 4K/10K/15K Mate Plus 01 Package Content HiBoost 4K/10K/15K Mate Plus Pro NOTE: Available accessories can be purchased through HiBoost.com Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1(888)-CALL-FCC 02 Authorized Accessories List Outdoor Antenna & Cable Kit Options Outdoor antenna PFZ Outdoor cable Hiboost240/4D 49.2ft/15M Z-1005 698-2700MHz 8/9 dBi Indoor Antenna & Cable Kit Options Indoor antenna AI698-2700V09iB 698-960MHz/1710-2700MHz 6.5/8.5dBi Indoor cable Hiboost240/4D 30ft/9.14M Introduction Thanks again for purchasing HiBoost cell Booster. The HiBoost Mate Plus/Pro series is a collection of precision-engineered products that improve cellular reception inside of homes and businesses by amplifying incoming and outgoing cell phone signals. Both HiBoost Mate Plus and Mate Plus Pro have built-in antennas, so both can directly receive and send signals through boosters. But Plus Pro has one more indoor antenna to facilitate the need to cover more rooms. HiBoost Mate Plus/Pro exclusive cloud-based Signal Supervisor mobile application and LCD display allow users to monitor the live status of HiBoost Mate Plus/Pro cell phone signal boosters directly from the LCD display or remotely from a mobile device anywhere at any time. If there are any issues while installing a HiBoost Mate Plus/Pro cell phone signal booster, please contact the HiBoost technical support team through the following options:
Online Support: Create a ticket or chat via Signal Supervisor App
(972) 870-5666 (M-F from 9 am 5 pm CST) service@hiboost.com www.hiboost.com 03 Pre-Installation Instructions We strongly recommend you to read the user guide completely before beginning the installation. HiBoost 4K/10K Mate Plus/Plus Pro provide 2 options of booster installation, APP and LCD installation ways are unique methods provided by HiBoost 1. App assisted installation, FIRST CHOICE From Page 11~25. Its more convenient and many work could be done by ONE person, and the most important is that the obtained signal can be very precise. The App helps you find the best signal outside 2. LCD assisted installation, SECOND CHOICE From Page 26~39. It can achieve the same precise effect as App guidance. But it may need two people and the installation process is a little cumbersome. Touchable LCD meter tells how strong the signal is 04 Then why has HiBoost spent extra big efforts and costs to design APP and LCD signal meters to help you install?
Out of the various reasons, the most important reason is that we would like you, our valuable client, to get the maximum output power from the booster system in order to get optimal signal reception for all your mobile devices. As it is known and a big thanks, FCC makes signal boosters legal in 2014 so that every body can install and benefit from the signals;
But FCC regulations do limit the gain and output power of all consumer boosters to low values in order to avoid any interference to the cell towers;
Furthermore FCC stipulates that any improper install should trigger immediately further reduction of the boosters already-limited gain and power to protect the towers. Therefore, you can understand how important you need to find the perfect outside signal from the tower and how important to squeeze every last gain and power from the booster, even 1dB more power is so precious when you suffer from no signals. HiBoost App & LCD signal meters will help you to fine tune the best power and get as much cover of your spaces. 05 General Working Principle:
Before we start any of the two ways, please allow us to spend 3 pages to make you understand how the booster system works for you. Please do spend sometime to read it fully, as it is crucial to get full bars for your rooms. How HiBoost Booster works 1. Outdoor antenna receives outside signal from the nearby cell tower and sends it to HiBoost Booster 2. The booster amplies the signal and sends to indoor antenna(s);
3. Indoor antenna(s) receive amplied signal and send it throughout your rooms Vice versa,booster(plus)/indoor antenna receices cellphone signal and sends to the booster The booster then amplifies the signal and sends it to outdoor antenna Outdoor antenna sends signal to the cell tower Then you can make phone calls and internet streaming. 06 Noted: applicable to 4K Mate Plus and 10K Mate Plus Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro; Or 4K Mate Plus and 10K Mate Plus with purchased secondary indoor antenna. 07 Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro;when 3 indoor antenna is added. 08 Working Principle in Formula Outside Signal Outdoor Antenna Gain Outdoor Cable Loss Booster Gain Indoor Cable Loss Indoor Antenna Gain
System Output Power Out of the Formula:
Outside Signal: To be received by outdoor antenna from cell tower Outdoor Antenna Gain: The gain of outdoor antenna Outdoor Cable Loss: The loss of the outdoor cable Booster Gain: The actual working gain of the booster Indoor Cable Loss: The loss of the indoor cable Indoor Antenna Gain: The gain of indoor antenna For example:
-70dBm + 11dBi - 4.5dB + 65dB - 2dB + 7dBi = 6.5dBm (System Output Power) Since the figures in Black color are fixed when you finish the purchase, thus the RED figures of 1. Outside Signal 2. Booster Gain will play a vital role in reaching the best output power during the install, especially when we know the FCC limits the booster system values. So the user guide is focused on:
1. Getting the best outside signal. 2. Keeping the maximum booster gain. 09 More notes on how to keep the maximum booster gain The loop back from the outdoor antenna to the indoor antennas will reduce the gain, so the principle to keep the maximum booster gain is to avoid the loop back from the outdoor antenna to the indoor antennas. 1) Increase the distance between the outdoor and indoor antennas, generally the same vertical distance generates more loss than horizontal, and to follow easily, a Typical Required Distance Between Outdoor and Indoor Antennas Over 30 feet (10 meters) horizontal distance or 13 feet (4 meters) vertical distance. 2) The outdoor and indoor antennas shall be back to back. 3) Use barriers between the indoor and outdoor antennas. Please note: This separation is not an absolute mandate. The idea is to isolate the outdoor antenna from the two indoor antennas. 1. Point to the tower 2. Antennas back to back 3. Two wall Barriers Perfect 2 4 Super Acceptable 1 Bad Bad 1. Point to the tower 2. Antennas back to back 3. Three wall barriers 1. Not pointing to the tower 3 5 1. Point to the tower 2. Antennas back to back 3. No barriers, make sure vertical distance enough 1. Two antennas facing the same direction 2. Vertical distance might not be enough 10 APP Assisted Installation Flow chart of App Assisted Installation 1 2 3 Download 3rd Party App Download Signalsupervisor and connect with booster Seek best outside signal and install outdoor antenna 6 Final test and enjoy the mobile services 5 Fix the cables and booster 4 Fine tune indoor antenna for best coverage and avoid the loop back Step 1: Download the 3rd Party Mobile Apps We are going to use 3rd party APPs:
To find the cell tower location To test the signal strength and quality There are a variety of resources available online: Opensignal,Cell mapper, Network cell info lite, etc. Please download them beforehand over Android and / or iOS:
You can use either of them to your favor. Here we are using Opensignal and Network Cell Info Lite as first two choices. 11 Step 2: Download Signal Supervisor APP and connect the booster Download the Signal Supervisor App, register ID and booster. 1) Search Signal Supervisor on Google Play/ App Store, or scan the above QR Code to download. 2) Register on the Signal Supervisor APP. 3) Switch on the booster
* The Bluetooth/WiFi antenna is built in, there is no need to connect outdoor or indoor antennas at this moment. 4) Click Add Device to register the booster into the APP. And we recommend WiFi connection because the Bluetooth connection cant go beyond 30ft.Check more steps about the App uses as below. 12 1 2 3 4 5 6 7 8 13 Remark: Due to the phone types and the WiFi router types, there are few cases though rare that the booster wont be linked successfully to the signal supervisor app, even after our technical support. In such case:
* Please kindly switch to use LCD signal meter to assist your install and will have the same result. And Bluetooth/WiFi disconnection wont influence the booster working status at all.
* Or please use different phone or change your WiFi router if you really want remote monitor. Please contact our tech support and we will see what the best arrangements can be for you. Step 3: Look for best outside signal and install outdoor antenna The performance of the booster system is heavily dependent on the successful installation of the outdoor antenna 3.1 Connect the booster with outdoor antenna
(1) Put the booster near to the location you would like to install in the future, or a place with power outlet temporarily.
(2) Switch on the booster and make sure the signal supervisor app links with it smoothly.
(3)Connect the 16.4ft cable with the boosters outdoor port. The booster supports hot plug.
(4) Then connect the window cable with 16.4ft cable and pull the window cable outside and connect it with 49.2ft cable. In case window cable is not needed, connect the 16.4ft cable with 49.2ft cable directly.
(5) Connect the other side of 49.2ft cable with the outdoor antenna. Outdoor Antenna Outdoor Cable Through-Window Cable Outdoor cable to Booster Booster 49.2ft NM-SMAM SMA-Male to SMA-Female
(No drilled hole) 16.4ft SMAF-SMAM 14 Notes:
* It is a must NOT to connect indoor antenna at this moment as it will influence the outside signal finding.
* Please place the booster outdoor within 30ft to the possible location of outdoor antenna if there is only Bluetooth connection. This is to ensure the App links to the booster. 3.2 Select the possible location for best outside signal. Bring your mobile phone with the APPs and the outdoor antenna to the location where the best outside signal can be found. The outdoor antenna is recommended to be at the four corners or high end of the roof. C D B A The outdoor antenna needs to maintain a clear line of sight with the cell tower. And it is necessary to avoid the roof or other stuffs from blocking the outdoor antenna. 15 3.3 Use 3rd party APP to locate the tower(s) Now open Opensignal, use it to detect the approximate position of the nearby cell tower.
(1)Insert your detail address in Search city box. (following figure 1)
(2)Enter signal dashboard, and click CELL TOWERS. Then zoom in map to find best one, it will show a blue line with your place which means your cellphone connected one. (following figure 2&3)
(3)When you find such location, check the strength, test voice and data speed. A good signal shall not only be strong, but also be clear in voice and fast in data speed.
(following figure 4-6) Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 16 You can also use the Network Cell Info Lite to locate the tower and measure the signal strength before & after install. The good point of Network Cell Info Lite is that you can see the signal levels. But it seems to be only available for Android Network Cell Info Lite The signal strength requested by the booster system is as below. EXCELLENT GOOD FAIR POOR DEAD ZONE SIGNAL STRENGTH 3G/1X 4G/LTE Your signal strength is going to be a good indicator of how fast you can download and stream, but for voice, its more like Can I make a call, or not? If you can make a call you should not care how many bars you have, as long as the call goes through and everyone can hear everyone. Looking at bars is just going to make you cranky. The reason to test your internet speed is to make sure you'll be able to stream high-bandwidth movies, like those from Netflix, Hulu, Amazon, and other providers. If your internet speed is too slow, you'll get choppy video or regular buffering. 17 3.4 Look for the best location and direction of outdoor antenna After the tower is located, please pick up outdoor antenna and point to the tower and adjust its direction precisely Watch the signal gauge of Signal Supervisor App as it will show the boosters best output power when you get the strongest outside signal. Target: Try to get the highest possible output power for each band and try to make 2-3 gauges turn green. 1) You can either look at the signal meter value, 10dbm(4k) or 12dbm(10k) is the best. 2) Or you can look at the signal description, Super is the best Notes: The output power level in the signal meter is the level for each of the two indoor antennas. Fix the outdoor antenna direction when you get the best output power. Professional Tips Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier To optimize the signal for more than one carrier, point the outdoor antenna between multiple towers Make sure to slowly turn the antenna while taking the readings so the booster has time to adjust the reading Test and install the antenna at the same height where power outputs and gain values reach the boosters maximum capacity If you cant get a good output power, which is even below poor, most probably the install will fail. Either please find a new place to find good signal again, or drop the install. 18 3.5 Fix outdoor antenna Now install the outdoor antenna firmly The connector of the cable connection part must be glued with black waterproof tape to prevent long-term signal drop and reduce signal loss!
3.6 Reconfirm that the signal on signal gauge is the best!
Please do take following screen shot for future comparison during indoor antenna install. What you are going to be paying attention to here, is the gain values. If you have interference between your indoor and outdoor antennas, then the booster will lower the gain and these values will decrease. 19 Step 4: Install the two indoor antennas 4.1 Now its turn to install the indoor antenna Note: It is better to have two people at this stage. One can go around to find the best place for indoor antenna. While the other can walk around to make tests all over to make sure every spot is covered with stable and high quality signal. 4.2 Connect the indoor antenna with the boosters indoor 1 port by indoor cable, and switch on the booster. Booster Indoor Cable 30ft SMAM-NM Indoor Antenna NF Notes:Plus has built-in antenna so you needn't to install indoor antenna(s),pro is the same situation but if you need more room to be covered ,follow this step(Each HiBoost Plus/Pro series has two additional indoor antennas' port, but it should be noted that if all of them are connected, the built-in antenna will be invalid) 20 4.3 Find the proper location for indoor antenna 1) Determine the location according to the antennas radiation pattern. The radiation pattern is 80 horizontal and 70 vertical. So try to make sure the space will fall into its radiation pattern. Pannl antenna 30ft 30ft 13ft vertical 30ft horizontal 2) After finding the location, hold it there, and watch the gain and power on the Apps signal gauge, they shall keep the same or very nearby with the screen shot taken during outdoor antenna install. This is to avoid the loop back between outdoor and indoor antenna(s), please move the indoor antenna till you get unchanged or slightly changed gain and power. This step is quite crucial for the boosters best performance. 21 Two requests of indoor antenna install A. Radiation shall be good enough to cover whole space B. Loop back shall be avoided Might be ok Again the tips to avoid the loop back 1. Increase the distance between the outdoor and indoor antennas 2. The outdoor and indoor antennas shall be back to back 3. Use barriers between the indoor and outdoor antennas 22 4.4 Signal Quality test After finding such a location, hold the indoor antenna there and ask the other person to walk back and forth, and use the 3rd party app Network Cell Info Lite & OpenSignal to test the signal strength, voice, and data. We recommend you to test the signal strength, the voice quality and data speed.
*Notes Again: Just remember that strength and quality are two separate issues. A poor quality strong signal can be next to useless, but a clean signal of two bars might be all your device needs. If the test is good, then congratulations, the indoor antenna position has been successfully found. Please install the 1st indoor antenna. 23 Use the 30ft NM-SMAM cable inside the package to connect Indoor 2 port, and then repeat steps of 1st indoor antenna installation. Booster Indoor Cable 30ft SMAM-NM Indoor Antenna NF Step 5: Install the booster and the cables Mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance. And run the cables neatly, please do use the water-proof tape to protect all outside connections from the weather. 24 Test again the performance after installation is done a. First make sure the Signal gauge value is unchanged from the outdoor antenna install. b. Test by a third-party app, calls and network data are smooth in most indoor signal coverage areas. a. Now everything is completed and please start to enjoy the mobile services. b. If the result is not satisfactory or you want to be better, you may repeat the whole or part of the process to improve. c. Please contact us: Signal Supervisor App online support, Phone and Email in case you have any problems. 25 LCD Assisted Installation Flow chart of LCD Assisted Install 1 2 Download 3rd Party App Seek best outside signal and install outdoor antenna 3 Fine tune indoor antenna for best coverage and avoid the loop back 5 Final test and enjoy the mobile services 4 Fix the cables and booster Step 1: Download the 3rd Party Mobile Apps We are going to use 3rd party APPs:
To find the cell tower location To test the signal strength and quality There are a variety of resources available online: Opensignal,Cell mapper, Network cell info lite, etc. Please download them beforehand over Android and / or iOS:
You can use either of them to your favor. Here we are using Opensignal and Network Cell Info Lite as first two choices. 26 Step 2: Install the outdoor antenna 2.1 Connect the booster with outdoor antenna.
(1) Put the booster near to the location you would like to install in the future, or a place with power outlet temporarily.
(2) Switch on the booster and make sure the signal supervisor app links with it smoothly.
(3)Connect the 16.4ft cable with the boosters outdoor port. The booster supports hot plug.
(4) Then connect the window cable with 16.4ft cable and pull the window cable outside and connect it with 49.2ft cable. In case window cable is not needed, connect the 16.4ft cable with 49.2ft cable directly.
(5) Connect the other side of 49.2ft cable with the outdoor antenna. Outdoor Antenna Outdoor Cable Through-Window Cable Outdoor cable to Booster Booster 49.2ft NM-SMAM SMA-Male to SMA-Female
(No drilled hole) 16.4ft SMAF-SMAM Notes:
It is a must NOT to connect indoor antenna at this moment as it will influence the outside signal finding. 27 2.2 Select the possible location for best outside signal. Bring your mobile phone with the 3rd party APPs and the outdoor antenna to the location where the best outside signal can be found. The outdoor antenna is recommended to be at the four corners or high end of the roof, or attic. The outdoor antenna needs to maintain a clear line of sight with the cell tower. And it is necessary to avoid the roof or other stuffs from blocking the outdoor antenna. 28 2.3 Use 3rd party APP to locate the tower(s) 1) Now open Opensignal, use it to detect the approximate position of the nearby cell tower. 2) Insert your detail address in Search city box. (following figure 1) 3) Enter signal dashboard, and click CELL TOWERS. Then zoom in map to find best one, it will show a blue line with your place which means your cellphone connected one.
(following figure 2&3) 4) When you find such location, check the strength, test voice and data speed. A good signal shall not only be strong, but also be clear in voice and fast in data speed. Notes:
Just remember that strength and quality are two separate issues. A poor quality strong signal can be next to useless, but a clean signal of two bars might be all your device needs. Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 29 You can also use the Network Cell Info Lite to locate the tower and measure the signal strength before & after install. The good point of Network Cell Info Lite is that you can see the signal levels. But it seems to be only available for Android The signal strength requested by the booster system is as below. EXCELLENT GOOD FAIR POOR DEAD ZONE SIGNAL STRENGTH 3G/1X 4G/LTE Your signal strength is going to be a good indicator of how fast you can download and stream, but for voice, its more like Can I make a call, or not? If you can make a call you should not care how many bars you have, as long as the call goes through and everyone can hear everyone. Looking at bars is just going to make you cranky. The reason to test your internet speed is to make sure you'll be able to stream high-bandwidth movies, like those from Netflix, Hulu, Amazon, and other providers. If your internet speed is too slow, you'll get choppy video or regular buffering. 30 2.4 Look for the best location and direction of outdoor antenna Now pick up the outdoor antenna and point to above cell tower and adjust its position precisely, ask your partner to watch the LCD signal gauge to get a strongest possible output signal. Ask your partner to look at the signal meter value, 10dbm(4k) or 12dbm(10k) is the best. Notes: The output power level in the signal meter is the level for each of the two indoor antennas. Fix the outdoor antenna direction when you get the best output power Touchable LCD meter tells how strong the signal is Professional Tips Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier To optimize the signal for more than one carrier, point the outdoor antenna between multiple towers Make sure to slowly turn the antenna while taking the readings so the booster has time to adjust the reading Test and install the antenna at the same height where power outputs and gain values reach the boosters maximum capacity if you cant get a good output power, which shows --, most probably the install will fail. Either please find a new place to find good signal again, or drop the install. 31 2.5 Fix outdoor antenna Now install the outdoor antenna firmly The connector of the cable connection part is glued with black waterproof tape to prevent long-term signal drop and reduce signal loss!
2.6 Reconfirm that the signal on LCD signal meter is the best!
And take photo of LCD signal meter for future comparison during indoor antenna install. What you are going to be paying attention to here, is the gain values. If you have interference between your indoor and outdoor antennas, then the booster will lower the gain and these values will decrease. LCD touchable meter tells how strong the signal is 32 Step 3: Install the two indoor antennas 3.1 Now its turn to install the two indoor antennas Note: It is better to have two people at this stage. One can go around to find the best place for indoor antennas. While the other can walk around to make tests all over to make sure every spot is covered with stable and high quality signal. 3.2 Connect the first indoor antenna with the booster by indoor cable, and switch on the booster. Booster Indoor Cable 30ft SMAM-NM Indoor Antenna NF Notes:plus has built-in antenna so you need't to install indoor antenna(s),pro is the same situation but if you need more room to be covered ,follow this step(Each HiBoost Plus/Pro series has two additional indoor antennas' port, but it should be noted that if all of them are connected, the built-in antenna will be invalid 33 3.3 Find the proper location for indoor antenna 1) Determine the location according to the antennas radiation pattern. The radiation pattern is 80 horizontal and 70 vertical. So try to make sure the space will fall into its radiation pattern. Pannl antenna 30ft 30ft 13ft vertical 30ft horizontal 34 2) After finding the location, hold it there, and ask the other person to compare the gain and power on LCD signal meter, they shall keep the same or very nearby with the photo taken during outdoor antenna install. This is to avoid the loop back between outdoor and indoor antennas, please move the indoor antenna till you get unchanged or slightly changed gain and power. This step is quite crucial for the boosters best performance. Might be ok Two requests of indoor antenna install A. Radiation shall be good enough to cover whole space B. Loop back shall be avoided Again the tips to avoid the loop back 1. Increase the distance between the outdoor and indoor antennas 2. The outdoor and indoor antennas shall be back to back 3. Use barriers between the indoor and outdoor antennas 35 Notes about LCD Display These are instructions that will allow users to install a Barsguard cell phone booster using the LCD Display. Following LCD status indicators and control buttons on the booster. DL Output Power Amount: Indicates the amount of DL output power for this frequency band. 10dbm(4k) or 12dbm(10k) is the best . Band: Shows the working frequency bands the booster is operating on. DL Output Power Status: Indicates the status of DL output power for this frequency band. Details: Click the corresponding frequency band (the hot area range is the entire instrument panel
+ text) to enter the frequency band parameter details page;
Reset Screen: Click on the screen to turn off the screen immediately, and the touch screen lights up; if there is no operation within 3 minutes, the screen turns off, and the screen is turned on again to display the home page by default. Frequency band status: full gain status
(normal status, blue), weak oscillation status
(yellow), oscillation shutdown status (red), and user active shutdown status (gray). BLUE: Blue icon with ULN/AOL (Normal/Overload) indicates that a band is working correctly with maximum allowable gain. YELLOW: Yellow icon with OSC (Oscillation) indicates band gain reduction because of a slight self-oscillation condition. Due to self-oscillation issue, please check the antenna system. Reinstall antennas and increase the isolation between outdoor and indoor antennas, and then turn the booster on to reactivate the band and maximize performance. After the proper isolation is done, the yellow icon will return to blue. Note: when the icon is yellow, the band still works normally, but the gain is reduced. RED : Red icon with SHDN (Shutdown) indicates a band has been shut down because of a strong self-oscillation condition or an over load condition (You could click the icon to see which condition now is). 1. For the strong self-oscillation condition, please check distance and direction of outdoor antenna and indoor antenna, increase the isolation of both antennas. After the isolation is enough, the red icon will return to blue upon reboot. 2. For the over load condition, Its because of that the input signal is too strong, please adjust outdoor antennas direction to reduce the strength of the input signal, then turn the booster on to reactivate the band. When the gain is reduced enough, the red icon will return to blue upon reboot. GRAY: Gray icon with DIS (Disabled) indicates band has been disabled.. 36 3.4 Signal Quality test After finding such a location, hold the indoor antenna there and ask the other person to walk back and forth, and use the 3rd party app to test the signal strength, voice, and data. We recommend you to test the signal strength, the voice quality and data speed.
*Notes Again: Just remember that strength and quality are two separate issues. A poor quality strong signal can be next to useless, but a clean signal of two bars might be all your device needs. If the test is good, then congratulations, the indoor antenna position has been successfully found. Please install the 1st indoor antenna. 37 Step 4: Install the booster and the cables Mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance. And run the cables neatly, please do use the water-proof tape to protect all outside connections from the weather. 38 Test again the performance after installation is done a. First make sure the LCD gauge value is unchanged from the outdoor antenna install. b. Test by a third-party app, calls and network data are smooth in most indoor signal coverage areas. a. Now everything is completed and please start to enjoy the mobile services. b. If the result is not satisfactory or you want to be better, you may repeat the whole or part of the process to improve. c. Please contact us: Signal Supervisor App online support, Phone and Email in case you have any problems. 39 Quick Troubleshooting Guide Eliminate Yellow Icon Problem (Slight self-oscillation problem):
1. Adjust the outdoor antenna direction, keeping it away from the indoor antenna-re-
start the booster. 2. Increase the vertical or horizontal distance between the outdoor antenna and the indoor antenna-restart booster. 3. Use metal or wall barriers to increase the isolation between the indoor and outdoor antennas-restart booster. 4. Change the indoor antenna type to an antenna with a more directional antenna pattern-orient the indoor antenna and the outdoor antenna so they are not pointing at each other. The slight self-oscillation issue would be solved when the yellow icon return to blue upon reboot. Eliminate Red Icon Problem (Shut down problem):
1. For the strong self-oscillation condition, please check donor antenna (outdoor antenna) and service antenna (indoor antenna) distance and direction, making the isolation enough of both antennas. After the isolation is enough, the red icon will return to blue upon reboot. 2. For the overload condition, It has been turned off because the input signal is too strong, please adjust outdoor antennas direction to reduce the strength of the input signal, after reboot, the red icon will return to blue if the problem is solved. (If calling and Internet connection all work great, then you don't have to worry about this Red icon.) 40 2. If the signal in a small section of the building hasn't been improved, try the following:
Check to see if the indoor antenna is installed correctly-try moving and adjusting the indoor antenna to improve coverage. Other Troubleshooting Issues Reference the chart below to identify the current status of the booster. COLOR Blue Yellow Red Gray INDICATION Band works correctly with maximum allowable gain Band gain reduction because of a slight self-oscillation condition 1. Band has been shut down because of a strong self-oscillation condition 2. Band has been shut down because of an over load condition Band has been disabled. If there are any issues while installing a HiBoost cell phone signal booster, please contact the technical support team through the following channels:
Online Support: Create a ticket or chat via Signal Supervisor App
(972) 870-5666 (M-F from 9 am 5 pm CST) service@hiboost.com www.hiboost.com Technical Specifications Model No. 4K Mate Plus
(F10GTI-5S-IOT) 4K Mate Plus Pro 10K Mate Plus
(F15GTI-5S-IOT) 15K Mate Plus
(F20GTI-5S-IOT) 10K Mate Plus Pro 15K Mate Plus Pro
(F10GTI-5S-IOT.Pro)
(F15GTI-5S-IOT.Pro)
(F20GTI-5S-IOT.Pro) Working Band Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4 UL Frequency Range(MHz) 698-716 / 776 787 / 824-849 / 1850-1915 / 1710-1755 DL Frequency Range(MHz) 728-746 / 746 757 / 869-894 / 1930-1995 / 2110-2155 Supported Standards CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, L and all cellular standards TE 5G
, Max. Gain 65 dB 70 dB 70 dB Max. output power DL 10 dBm DL 12 dBm DL 14 dBm MGC (Step Attenuation ) 25 dB / 1 dB step I/O Port Impedance SMA-Female & SMA-Female 50 ohm Environment Conditions IP40 Dimensions Weight Power Supply 8.0*6.3*1.6 in / 205*160*42mm 5.0 lbs / 2 kg Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A 41 FCC and ISEDC Statements FCC RF EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instruction for satisfying RF exposure compliance. This transmitter must not be colocated or operating in conjunction with any other antenna or trans-
mitte.This equipment should be installed andoperated with minimum distance 20cm between the radiator& your body. ISEDC RF EXPOSURE STATEMENT The devices is compliance with RF exposure limits. The minimum distance from body to use the device is 20 CM. Le prsent appareil est conforme aux conformit ou aux limites dintensit de champ RF. La distance minimale du corps utiliser le dispositif est de 20 CM. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Re-orient or relocate the receiving antenna. Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help Changes or modifications not expressly approved by HiBoost could void the users authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options 42 FCC 27.50(d)(4) Statement:
operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed Fixed, mobile, and portable (handheld) stations stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION The following links are the currently active contacts for booster registration with U.S. wireless providers:
https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp https://www.sprint.com/legal/fcc_boosters.html https://www.verizonwireless.com/solutions-and-services/acces-
sories/register-signal-booster/ https://support.t-mobile.com/docs/DOC-9827 https://securec45.securewebsession.com/attsignalbooster.com/
ISEDC Statement:
Economic Development Canada licence-exempt RSS standard(s). Opera-
This device complies with Innovation, Science, and tion is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d' Innovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivant-
es :
(1) l'appareil nedoit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionne-
ment. This device complies with Innovation, Science and Economic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/ NMB-3(B). Le prsent appareil est conforme Innovation, science et dveloppement conomique Canada ICES-003 tiquette de conformit: CAN ICES-3 (B) / NMB-3 (B). Please follow the link to access the CPC-2-1-05:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html 43 This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network.If you are unsure, contact your provider. In Canada, BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05. You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed least 20 cm(8 inches)from(i. e..MUST NOT be installed within 20 cm of)any person. You MUST cease operating this device immediately if requested by the FCC(or ISED in Canada)or a licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a xed location(i.e., may operate in a xed location only )for in-building use. 44 Return and Warranty Policies 30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30-days with proof of purchase. Please contact the customer support team. 3-Year Warranty: Signal boosters and kits are warranted for 3 years. We will repair or replace the unit and will cover the cost of delivery back to consumers located within the continental US and Canada. We will only cover shipping to our office if the booster was delivered to you recently, and was delivered defective. Customers can choose to return the signal boosters and kits directly to the manufacturer at the purchaser's expense with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by us. RMA numbers may be obtained by contacting customer support at 972-870- 5666 or support
@hiboost.com This warranty does not apply to any signal boosters or kits determined by us to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. We are not liable for any Signal Supervisor application network connectivity issues. The cell phone signal booster relies on a strong, continuous and reliable connection to the internet in order to communicate with the cell phone applica-
tion. For all Signal Supervisor Application related issues, please check your network strength and call our technical support. Failure to use a surge-protected AC power strip with at least a 1000 Joule rating will void your warranty. Damage caused by lightning is not covered by this warranty. All of the products that are packaged with other accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent reseller as packaged. 45 3150 Premier Drive,Suite 130, Irving, TX 75063
(972) 870-5666 service@hiboost.com www.hiboost.com