Quick Installation Guide Wi-Fi 6/6E Router RX12/TX12/RX12 Pro/TX12 Pro/RX27 Pro/TX27 Package contents Wireless router x 1 Power adapter x 1 Ethernet cable x 1 Quick installation guide Scenario 1: Set up the device as a router The product appearance may vary with models. Please refer to the product you purchased. I. Connect the router If you use the modem for internet access, power off the modem first before connecting the WAN port of the router to the LAN port of your modem and power it on after the connection. 1. Power on the router. 2. Connect the WAN port of the router to the LAN port of your modem or the Ethernet jack using an Ethernet cable. 3. Connect your wireless client such as a smartphone to the WiFi network of the router, or use an Ethernet cable to connect the computer to the 1, 2, IPTV/2 or IPTV/3 port of the router. The SSID and password can be found on the bottom label of the device. II. Connect the router to the internet 1. After the client connects to the router, the page will automatically redirect to the web UI of the router. If not, start a web browser on your client and enter tendawifi.com in the address bar to access the router's web UI, or run the Tenda WiFi App to configure the router. Pro currently do not support automatically redirect to the web UI. or Download Tenda WiFi App 2. Perform operations as prompted (computer used as an example). Click Start Now. The router detects your connection type automatically. If your internet access is available without further configuration (for example, PPPoE connection through an optical modem is completed), click Next. If the PPPoE user name and password are required for internet access, select the ISP Type based on your region and ISP and enter required parameters (if any). If you forget your PPPoE user name and password, click Import PPPoE user name and password from the original router and perform operations as prompted, or you can obtain the PPPoE user name and password from your ISP and manually enter them. Then, click Next. Set the WiFi name, WiFi password and login password for the router. Click Next. The WiFi password is used to connect to the WiFi network, while the login password is used to log in to the web UI of the router. Done. To access the internet with:
WiFi-enabled devices: Connect to the WiFi network using the WiFi name and password you set. Wired devices: Connect to a LAN port (1, 2, IPTV/2 or IPTV/3) of the router using an Ethernet cable. If you completed the configurations using the Tenda WiFi App and want to remotely manage the network, tap on the App home page and use your account to log in. Scenario 2: Set up as an add-on node I. Add the router to an existing network Please ensure that the router has never been used. If not, reset it first. This router can be networked with Tenda WiFi+ routers. 1. Place the router in an elevated and open position within 3 meters from your existing node. 2. Use the power adapter to connect the router to a power source, and wait until its LED indicator blinks green slowly. 3. Press the WPS or WPS/MESH button of the router for about 13 seconds. The LED indicator blinks green fast. Within 2 minutes, press the MESH/WPS button of the existing node for 1 - 3 seconds to negotiate with this router. When the LED indicator of the router lights solid green, the networking is successful and the router becomes a secondary node in the network. II. Relocate the router 1. Refer to the following relocation tips to locate the router to a proper position:
Ensure that the distance between any two nodes is less than 10 meters. Keep your nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators. Place the nodes in a high position with few obstacles. 2. Power on the router again till the LED indicator blinks green slowly. If the LED indicator of router keeps blinking green slowly for more than 3 minutes, relocate the router and move it closer to the primary node. The product appearance may vary with models. Please refer to the product you purchased. 3. Observe the LED indicator of the router until the LED indicator lights one of the following colors:
Solid green Solid orange/yellow Solid red Networking succeeds. Excellent connection quality. Networking succeeds. Fair connection quality. Networking succeeds. Poor connection quality. 4. If the router's LED indicator Is NOT solid green, relocate it by repeating the preceding steps to get an optimal connection quality. Done. To access the internet with:
- Wired devices: Connect to the LAN ports of your nodes.
- Wireless devices: Connect to your WiFi network using the WiFi name and password of your existing WiFi network. LED indicator After the router is powered on for about 40 seconds, the system completes startup. The status of the LED indicator on the front panel is shown in the following table. Node Type LED indicator Status Description Solid green The system is starting up, or the router is already connected to the internet. Blinking green slowly The router is not connected to the internet. Primary node Blinking green fast The router is pending for or performing WPS negotiation or Mesh networking. Blinking red slowly The router failed to connect to the internet. Blinking red quickly The router starts to restore to the factory settings. Solid green Networking succeeds. Good connection quality. Solid orange/yellow Networking succeeds. Fair connection quality. Solid red Networking succeeds. Poor connection quality. Secondary node Blinking green fast Networking by the WPS or WPS/MESH button or performing WPS negotiation. Blinking green slowly Waiting to connect to another node. Blinking red slowly The router failed to connect to the internet. Blinking red quickly The router starts to restore to the factory settings. Jack, ports and buttons The jacks, ports and buttons may vary with models. Jack/Port/Button Description POWER PWR RST Reset WPS WPS/MESH WAN 1, 2 IPTV/3 IPTV/2 Power jack. Reset button. When the router is working normally, hold the button down using a needle-like item (such as a pin) for about 8 seconds, and then release it when the LED indicator blinks red fast. The router is reset. WPS/Mesh button. WPS: When it is used as a WPS negotiation button, you can connect to the WiFi network of the router without entering the WiFi password. Method: Press this button for about 13 seconds. The LED indicator blinks fast. Within 2 minutes, enable the WPS function of the other WPS-supported device to establish a WPS connection. Mesh: When it is used as a Mesh networking button, you can extend your network with another device that supports the Mesh function. Method: Press this button for about 13 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH/WPS button of another device for 1 to 3 seconds to negotiate with this device. 10/100/1000 Mbps auto-negotiation WAN port. Used to connect to a modem or the Ethernet jack using an Ethernet cable for internet access. After the router is connected to an existing network as a secondary node, this WAN port is used as a LAN port. 10/100/1000 Mbps auto-negotiation LAN port. Used to connect to computers, switches or game machines, etc. 10/100/1000 Mbps auto-negotiation LAN/IPTV port. It is a LAN port by default. When the IPTV function is enabled, it can only serve as an IPTV port to connect to a set-top box. FAQ Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?
A1: Try the following solutions:
If you are using a wireless device, such as a smartphone:
Ensure that it is connected to the WiFi network of the router. Ensure that the cellular network (mobile data) of the client is disabled. If you are using a wired device, such as a computer:
Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser. Ensure that the computer is connected to the LAN port of the router properly using an Ethernet cable. Ensure that the computer is set to Obtain an IP address automatically and Obtain DNS server address automatically. If the problem persists, reset the router by referring to Q2 and try again. Q2: How to restore my device to factory settings?
A2: When your device is working properly, hold down the RST or Reset button of your device using a needle-
like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green, your device is reset successfully. Q3: The device failed to be detected by the Tenda WiFi app upon my first time using the device. What should I do?
A3: Try the following solutions:
1. Ensure that your smartphone is connected to the default WiFi network of the device. 2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap Settings > Tenda WiFi to enable it. If the problem persists, please reset the router and try again. Q4: When I use the product as a router, I cannot access the internet after the configuration. What should I do?
A4: Try the following solutions:
Check whether the WAN port of the router is connected to a modem or Ethernet jack properly. Log in to the web UI of the router and navigate to the Internet Settings page. Follow the instructions on the page to solve the problem. If the problem persists, try the following solutions:
For WiFi-enabled devices:
Check whether your WiFi-enabled devices are connected to the WiFi network of the router. Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi password on the WiFi Settings page. Then try again. For wired devices:
Check whether your wired devices are connected to a LAN port properly. Check whether wired devices are set to Obtain an IP address automatically and Obtain DNS server address automatically. Q5: I cannot find the 5 GHz/6 GHz WiFi network of the router on my WiFi-enabled device. What should I do?
A5: Try the following solutions:
Check whether your WiFi-enabled device supports 5 GHz or 6 GHz WiFi network. Only devices supporting 5 GHz/6 GHz network can find and connect to the 5 GHz/6 GHz WiFi network. Check whether you have enabled Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz on the WiFi Settings page. If it is enabled, disable it and try again. Only the RX27 Pro/TX27 Pro this supports 6G WIFI. Get support and services For technical specifications, user guides and more information, please visit the product page or service page on www.tendacn.com. Multiple languages are available. You can see the product name and model on the product label. https://www.tendacn.com/service/default.html Wall mounting This router can be installed on the wall with two screws. The recommended wall mounting tools are as follows:
[Expansion bolt] Outer diameter: 6.0 mm; Length: 26.4 mm
[Screws] Thread diameter: 3 mm; Length: 14 mm; Head diameter: 5.2 mm Safety Precautions Before operating, read the operation instructions and precautions to be taken, and follow them to prevent accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed. They are only supplementary information, and the installation and maintenance personnel need to understand the basic safety precautions to be taken.
- The device is for indoor usage only.
For desktop mounting, the device must be horizontally mounted for safe use. For wall mounting, the device is only suitable for mounting at heights 2 m.
- Do not use the device in a place where wireless devices are not allowed.
- Please use the included power adapter.
- The mains plug is used as the disconnect device, and shall remain readily operable.
- The power socket shall be installed near the device and easily accessible.
- Operating environment: Temperature: 0 40; Humidity: (10% 90%) RH, non-condensing; Storage environment: Temperature: -40 to +70; Humidity: (5% 90%) RH, non-condensing.
- Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
- Unplug this device and disconnect all cables during lightning storms or when the device is unused for long periods.
- Do not use the power adapter if its plug or cord is damaged.
If such phenomena as smoke, abnormal sound or smell appear when you use the device, immediately stop using it and disconnect its power supply, unplug all connected cables, and contact the after-sales service personnel.
- Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause safety hazards. For the latest safety precautions, see Safety and Regulatory Information on www.tendacom.cn. CE Mark Warning This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. This equipment should be installed and operated with a minimum distance 20cm between the device and your body. NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable. Declaration of Conformity Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
https://www.tendacn.com/download/list-9.html English: Operating Frequency/Max Output Power Polski: Czstotliwo pracy / Maksymalna moc wyjciowa Deutsch: Betriebsfrequenz/Max. Ausgangsleistung
: /. Franais: Frquence de fonctionnement/Puissance de sortie maximale Nederlands: Bedrijfsfrequentie/Maximaal uitgangsvermogen etina: Provozn frekvence/maximln vstupn vkon 2412MHz-2472MHz/20dBm 5150MHz-5350MHz (indoor use only)/23dBm 5945MHz-6425MHz (indoor use only)/23dBm (RX27 Pro/TX27 Pro) Romn: Frecvena de funcionare/Puterea maxim de ieire Portugus: Frequncia de Funcionamento/Potncia Mxima de Sada Svenska: Driftsfrekvens / Max Uteffekt Slovenina: Prevdzkov frekvencia/maximlny vstupn vkon
Magyar: Mkdsi frekvencia/Maximlis kimeneti teljestmny Italiano: Frequenza operativa/Potenza di uscita massima
Espaol: Frecuencia operativa/Potencia de salida mxima Eesti: Tsagedus/Max vljundvimsus Dansk: Driftsfrekvens/Maks. Udgangseffekt Suomi: Toimintataajuus/maksimilhtteho Hrvatski: Radna frekvencija/Maksimalna izlazna snaga Latvieu: Operjos frekvences/ Maksiml jauda Lietuvi: Darbinis danis / maksimali ijimo galia Slovenina: Delovna frekvenca/Najveja izhodna mo Trke: alma Frekans/Maks. k Gc
English-Attention: In EU member states, EFTA countries, Northern Ireland and Great Britain, the operation in the frequency range 5150MHz 5350MHz and 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) is only permitted indoors. Polski-Uwaga: W pastwach czonkowskich UE, krajach Europejskiego Stowarzyszenia Wolnego Handlu (EFTA), Irlandii Pnocnej i Wielkiej Brytanii praca w zakresie czstotliwoci 5150MHz 5350MHz i 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) jest dozwolona tylko w pomieszczeniach. Deutsch-Achtung: In den EU-Mitgliedsstaaten, den EFTA-Lndern, Nordirland und Grobritannien ist der Betrieb im Frequenzbereich 5150MHz 5350MHz und 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) nur in Innenrumen erlaubt. Franais-Attention: Dans les tats membres de lUE, les pays de lAELE, lIrlande du Nord et la Grande-
Bretagne, lutilisation dans la gamme de frquences 5150MHz 5350MHz et 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) nest autorise quen intrieur. Nederlands-Aandacht: In de EU-lidstaten, de EVA-landen, Noord-Ierland en Groot-Brittanni is gebruik in het 5150MHz 5350MHz en 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) frequentiebereik alleen binnenshuis toegestaan. etina-Pozor: V lenskch sttech EU, zemch ESVO, Severnm Irsku a Velk Britnii je provoz ve frekvennm rozsahu 5150MHz 5350MHz a 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) povolen pouze v interiru. Romn-Atenie: n statele membre UE, rile EFTA, Irlanda de Nord i Marea Britanie, operarea n intervalul de frecven 5150MHz 5350MHz i 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) este permis numai n interior. Portugus-Ateno: Nos estados membros da UE, pases da EFTA, Irlanda do Norte e Gr-Bretanha, o funcionamento na gama de frequncias 5150MHz 5350MHz e 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) s permitido no interior. Svenska-Uppmrksamhet: I EU medlemsstater, EFTA - lnderna, Nordirland och Storbritannien r det endast tilltet att anvnda frekvensomrdet 5150MHz 5350MHz MHz och 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) inomhus. Slovenina-Pozor: V lenskch ttoch E, krajinch EFTA, Severnom rsku a Vekej Britnii je prevdzka vo frekvennom psme 5150MHz 5350MHz a 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) povolen len v interiri.
, 5150MHz 5350MHz a 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) . Magyar-Figyelem: Az EU-tagllamokban, az EFTA-orszgokban, szak-rorszgban s Nagy-Britanniban az 5150MHz 5350MHz zs az 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro)-es frekvenciatartomnyban val mkdtets csak beltrben engedlyezett. Italiano-Attenzione: Negli Stati membri dell'UE, nei Paesi EFTA, nell'Irlanda del Nord e in Gran Bretagna, il funzionamento nella gamma di frequenze 5150MHz 5350MHz e 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) consentito solo in ambienti chiusi.
-: - , , , 5150MHz 5350MHz 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro)
. Espaol-Atencin: En los estados miembros de la UE, los pases de la AELC, Irlanda del Norte y Gran Bretaa, el rango de frecuencia operativa de 5150MHz 5350MHz y 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) solo est permitido en interiores. Eesti-Thelepanu: EL-o liikmesriikides, EFTA riikides, Phja-Iirimaal ja Suurbritannias on sagedusvahemikus 5150MHz 5350MHz ja 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) kasutamine lubatud ainult siseruumides. Dansk-Bemrk: I EU-medlemslandene, EFTA-landene, Nordirland og Storbritannien er drift i frekvensomrdet 5150MHz 5350MHz z og 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) kun tilladt indendrs. Suomi-Huom: Eu-maissa, EFTA-maissa sek Isossa-Britanniassa ja Pohjois-Irlannissa taajuusaluetta 5150MHz 5350MHz ja 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) on sallittua kytt ainoastaan sistiloissa. Hrvatski-Pozornost: U dravama lanicama EU, zemljama EFTA-e, Sjevernoj Irskoj i Velikoj Britaniji, rad u frekvencijskom rasponu od 5150MHz 5350MHz i 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) doputen je samo u zatvorenom prostoru. Latvieu-Uzmanbu: ES valsts, EBTA valsts, Ziemerij un Lielbritnij, operana iektelps ir atauta tikai 5150 MHz -5350 MHz ir 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) diapazon. Lietuvi-Dmesio: ES valstybse narse, ELPA alyse, iaurs Airijoje ir Didiojoje Britanijoje 5150MHz 5350MHz in 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) dani diapazone leidiama veikti tik patalpose. Slovenina-Pozor: V dravah lanicah EU, dravah EFTA, Severni Irski in Veliki Britaniji je delovanje v frekvennem obmoju 5150MHz 5350MHz in 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) dovoljeno samo v zaprtih prostorih. slenska-Athugi: aildarrkjum ESB, EFTA-lndum, Norur-rlandi og Bretlandi er rekstur tnisviinu 5150MHz 5350MHz og 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) aeins leyfur innandyra. Norsk-OBS: I EUs medlemsland, EFTA-land, Nord-Irland og Storbritannia er drift i frekvensomrdet 5150MHz 5350MHz in 5945 MHz 6425 MHz (RX27 Pro/TX27 Pro) kun tillatt innendrs. IC RSS warning This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS standard (s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device. Le onjunc areil est conforme aux CNR d linnovation, la science et le dveloppement conomique Canada licables aux areils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes:
(1) lareil ne doit pas produire de brouillage, et
(2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, onj si le brouillage est susceptible den compromettre le fonctionnement. Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Tous les changements ou modifications non expressment approuve par le responsible de la conformit pourrait vider lutilisateur est habilit exploiter lquipemen. ISEDC Radiation Exposure Statement:
This equipment complies with ISEDC RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with minimum distance 30cm between the radiator&
your body Cet appareil est conforme aux limitesdexposition de rayonnement RF ISEDC tabliespour un environnement non contrl. Cetmetteur ne doit pas tre co-implant oufonctionner en onjunction avec toute autreantenne ou transmetteur. La distance entre le radiateur et le corps doit tre d'au moins 30 cm lors de l'installation et du fonctionnement de l'appareil. Operation of 5150-5350MHz is restricted to indoor use only. le fonctionnement de 5150-5350MHz est limit une utilisation en intrieur uniquement. RX27 Pro/TX 27 Pro:
ISED regulations restrict operation of this device to indoor use only. The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10000 feet in the 5.925-6.425 GHz band. Operation of transmitters in the 5.925-
7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems. Les rglementations ISED limitent le fonctionnement de cet appareil une utilisation en intrieur uniquement. L'utilisation de cet appareil est interdite sur les plates-formes ptrolires, les voitures, les trains, les bateaux et les avions, sauf que l'utilisation de cet appareil est autorise dans les avions long courrier en vol au-dessus de 10 000 pieds. L'exploitation d'metteurs dans la bande 5,925-7,125 GHz est interdite pour le contrle ou les communications avec des systmes d'avions sans pilote. FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. FCC regulations restrict the operation of this device to indoor use only. The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet. (RX27 Pro/TX27 Pro) Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems. (RX27 Pro/TX27 Pro) Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment should be installed and operated with minimum distance 30cm between the device and your body. Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operating frequency:
RX12/TX12/RX12 Pro/TX12 Pro: 2412-2462 MHz, 5150-5350 MHz, 5725-5825 MHz RX27 Pro/TX27 Pro: 2412-2462 MHz, 5150-5350 MHz, 5725-5825 MHz, 5925-7125 MHz NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable. RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment. Technical Support Shenzhen Tenda Technology Co., Ltd. Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052 Website: www.tendacn.com E-mail: support@tenda.com.cn support.uk@tenda.cn (United Kingdom) support.us@tenda.cn (North America) Copyright 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved. Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice. V2.1 Keep for future reference.