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1 2 | Test Report | March 07 2009 | ||||||
1 2 | Cover Letter(s) | March 07 2009 | ||||||
1 2 | ID Label/Location Info | native | March 07 2009 | |||||
1 2 | Test Report | March 07 2009 | ||||||
1 2 | Test Setup Photos | March 07 2009 | ||||||
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1 2 | RF Exposure Info | June 07 2009 | ||||||
1 2 | RF Exposure Info | June 07 2009 | ||||||
1 2 | Test Setup Photos | June 07 2009 | ||||||
1 2 | RF Exposure Info | June 07 2009 | ||||||
1 2 | RF Exposure Info | June 07 2009 |
1 2 | Revised User Guide | Users Manual | 485.10 KiB |
USB Modem User Guide About the USB modems SierraWirelessUSBwirelessmodemsenableyoutoconnectto theInternet,sendandreceiveemail,connecttoacorporate networkorvirtualprivatenetwork(VPN),orviewstreaming video,withouttheneedforacable. TheUSBmodemsconnecttoaTypeAUSBportonyour computer. ThemodemsareTRUInstallenabled.Alltherequired softwareisonthemodem.Whenyousetupyourmodem,the softwareisinstalledonyourcomputer.Youdonotneedan installationCD. Themodemshaveabuiltinantennaandmayhaveaslotthat accommodatesamicroSDexternalmemorycard.Depending onyourserviceprovider,amicroSDcardmaybeincludedin yourpackage,oryoumayneedtopurchaseitseparately. Services supported Dependingonthemodel,yourmodemsupportsspeedsofup to21Mbps(Megabitspersecond).However,actualspeed dependsontheservicesofferedbyyourserviceprovider. Contactyourserviceproviderandvisit www.sierrawireless.comfordetails. Maximumtheoreticaldataspeedsare:
EvolvedHighSpeedPacketAccess(EvolvedHSPAor HSPA+)upto21 Mbps
HighSpeedDownloadPacketAccess(HSDPA)upto 7.2 Mbps
HighSpeedUploadPacketAccess(HSUPA)upto 5.76 Mbps
ConcurrentHSDPA/HSUPA(HSPA)upto3.6Mbps downloadandupto1.5Mbpsupload
UniversalMobileTelecommunicationsSystem(UMTS) 384 kbps(kilobitspersecond)
EnhancedDataratesforGSMEvolution(EDGE) 236 kbps
GeneralPacketRadioService(GPRS)56 kbps GPRSandEDGEaresecondgeneration(2G)dataservices. UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices. Rev 1.0 Sep.09 9 USB Modem User Guide Whenestablishingaconnection,yourmodemusesthefastest availableservice.If,forexample,youareusingthemodemin anareathathasEDGEservicebutnotUMTSorHSDPA/
HSUPAservice,themodemconnectsusingEDGEservice. Oncetheconnectionisestablished,youhaveaccesstoall Internetservices. Your account and coverage area YoumusthaveanaccountwithaGSMserviceprovidertouse themodem.Tousethemodems3Gcapability,youraccount mustbewithaserviceproviderthatoffersHSPA,HSPA+or UMTSservice.(Themodemisbackwardscompatiblewith2G service.) Whenyouobtainyouraccount,youaregivenaSubscriber IdentityModule(SIM)cardcontainingaccountinformation. Beforeyouusethemodem,youmustinserttheSIMcardinto it.(Dependingonyourserviceprovider,theSIMcardmay alreadybeinserted.) Yourabilitytoobtainservicedependsonthesefactors:
NetworkcoverageYoumustbewithinthenetwork coveragearea.
ServiceproviderIfyouarewithinthecoverageareaofa networkthatisnotoperatedbyyourownserviceprovider, youcanobtainserviceonlyifthereisaroamingagreement betweenyourserviceproviderandthenetworkoperator. Note: If you purchased the modem from a GSM service provider, you may already have an account and a SIM card. Otherwise, your retailer should be able to give you the names of companies that provide these items. Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider).
AccountprovisionsYouraccountmayrestrictyour usagetocertainnetworksorlimittheamountoftimeyou canusethenetwork. FrequencybandYoucannotconnecttonetworks operatinginbandsnotsupportedbyyourmodem, regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWebsites. 10 2131232 USB modem features USBmodemshaveaUSBconnectorandslotsforaSIMcard andamicroSDexternalstoragecard.LEDsonthefrontofthe modemprovidestatusinformation. Power LED Data LED SIM card slot microSD card slot1 USB connector Cap Note: 1. The microSD card slot location varies. On some USB modems, the microSD card slot is on the side of the modem. Rev 1.0 Sep.09 11 USB Modem User Guide LED State Power Off LED operation TheUSBmodemhastwoLEDsthatshowthecurrentstatusof themodem. Indicates Indicates one of the following states:
The modem is not inserted in the computer. The computer is off or in suspend and resume mode. The modem radio has been turned off using Watcher or another connection client. Solid Blue Blinking Blue The power is on, the modem is working normally. The firmware is being updated. Do not remove the modem from the computer. Blinking Amber The modem is searching for service (initializing). Solid Amber Modem erroreither the modem is having a problem initializing
(searching for service) or is offline because of a failure. Contact your service provider. Data Off The modem is unable to detect 2G or 3G service. Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect. Solid Amber Blinking Blue Solid Blue The modem is connected to a 2G network and is able to send and receive data. The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is ready to connect. The modem is connected to a 3G network and can send and receive data. Connection management software YourmodemcomeswithSierraWirelessWatcher,3G WatcherforMac,orotherconnectionmanagementsoftware, dependingonyourcarrier.Usethissoftwaretomanagethe modemandmonitoryourconnections. ForinformationonWatcherfeaturesandusingWatcher,refer totheonlineHelp.FromthemainWatcherwindow,selectHelp
> Help Topics(Windows)orHelp > Sierra Wireless 3G Watcher Help(Mac). 12 2131232 Note: Watcher is compatible with earlier Sierra Wireless modems. Initiatedataconnections Watcherenablesyouto:
Determinesignalstrength,roamingstatus,GPRS,EDGE, UMTS,orHSDPA/HSUPAavailability,andothernetwork connectionparameters
MonitorthestatusofthemodemandGSMservice
EnableordisableSIMsecuritythatpreventsothersfrom SendandreceiveSMSmessages
usingyourSIMcardifitislostorstolen SetoptionsrelatedtonotificationsandtheWatcher window
Createormodifyanaccountprofile FormoreinformationaboutusingWatcher,viewtheOnline HelpthatcomeswithWatcher. YoudonotneedtorunWatcherwhenyouusethemodem,but Watcherdoesprovideusefulstatusinformation. Note: If you are running Mac OS X 10.6 and later, you can use Apple WWAN Native Support (included with your Mac) to manage your connection. See the document Using Apple WWAN Native Support with Sierra Wireless modems, which is available with some Sierra Wireless modems and is installed in the Applications > Sierra Wireless folder. Launching Watcher (Windows) Unlessthisfeaturehasbeendisabled,Watcherlaunches automaticallywhenyouinsertthemodem.Youcanalso launchWatcherby:
Doubleclickingthedesktopshortcut,or
SelectingStart > Programs > Sierra Wireless > 3G Watcher >
Sierra Wireless Watcher. Dependingonhowyourprofileisconfigured,yourbrowser, VPN,orotherprogrammaylaunchautomaticallyanytimeyou launchWatcher. Launching 3G Watcher (Mac) Watcherstartsautomaticallyatlogin.Todisablethisfeature, goto3G Watcher > Preferences. Rev 1.0 Sep.09 13 USB Modem User Guide Youcanalsostart3GWatcherbynavigatingtotheApplications
> 3G Watcherfolderanddoubleclicking3G Watcher. Dependingonhowyourprofileisconfigured,yourbrowser, VPN,orotherprogrammaylaunchautomaticallyanytimeyou launchWatcher. Tips Tokeepthe3GWatchericoninthedock:
1. Launch3GWatcher. 2. Clickandholdthe3GWatchericoninthedock. 3. Fromthepopupmenu,selectKeep in Dock. Tostart3GWatcherautomaticallyatlogin:
1. Launch3GWatcher. 2. Clickandholdthe3GWatchericoninthedock. 3. Fromthepopupmenu,selectOpen at Login. Reinstalling the software Windows IfyouneedtoreinstallorrepairtheWatchersoftware:
1. GotoStart > Control Panel > Add or Remove Programs. 2. UninstallWatcher. 3. 4. Followtheonscreeninstructions. Or,inWatcher:
1. SelectTools > Software Installation Mode. 2. Followtheonscreeninstructions. Insertthemodemintoyourcomputer. Note: Do not remove the modem until the software installation process is complete. Mac Touninstall3GWatcher:
1. Select3G Watcher > Uninstall 3G Watcher. 2. Followtheonscreeninstructions. 14 2131232 Connecting to the network Windows Touseyouraccount(andconnecttoyourserviceproviders network),youneedtohaveatleastoneprofilesetuponyour modem.Dependingonhowyourmodemisconfigured,the profilemayalreadybesetuporyoumayneedtocreateone. Scenario Required action Watcher automatically detects or creates a default profile. Click Connecta. Watcher prompts you to create a data profile. 1. Click Yes, then....
If Watcher opens the Options window Profile pane and pre-selects an appropriate profile
(normally the name of your service provider) from the drop-down list... If Watcher opens the Options window Profile pane, the Profile name field is blank, and your service provider is not included in the drop-down list... a. Click OK to accept that profile (or choose another from the drop-down list). b. Click Connecta. You need to create a profile manually. Refer to the Watcher online help for details. a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-
work. While it is scanning for a network, the Connect button is unavailable. Oncethesoftwareissuccessfullyinstalledandtheprofileisset up,themodemisreadytouse. Anytimeyouusethemodemwiththesamecomputer,TRU Installverifiesthatthecorrectsoftwareisalreadyinstalled. Thisprocesstakesafewseconds. Ifyouneedtoreinstallthesoftware,seepage 14. Mac Toconnecttothenetworkusing3GWatcher:
1. SelectaprofilefromthedropdownlistandclickConnect. Note: If you have a pre-paid wireless account, youll need to have credit in your account before you can connect. Toendahighspeedconnection,clickDisconnect. Rev 1.0 Sep.09 15 USB Modem User Guide The first time you run 3G Watcher Dependingonyourdevice,youmayhaveanadditionalstep thefirsttimeyourun3GWatcher. MacOSX10.5.xandlater 1. ThefirsttimeyouclickConnect,themessageAnew networkinterfacehasbeendetected.ClicktheNetwork Preferencesbutton. IntheNetworkwindow,clickApply.Yourmodemconnects tothenetwork. 2. MacOSX10.4.11 1. AfterclickingConnect,openSystem Preferencesandselect Network. 2. WhentheNewPortDetectedmessageappears,clickOK. 3. ClickApply Now.Yourmodemconnectstothenetwork. 16 2131232 Using the microSD card TheUSBmodemcanaccommodateamicroSDexternalstorage card. ThemicroSDcardappearsasaUSBmemorydrivewhenthe modemisinsertedinyourcomputer.Youcancopy,paste,and dragfilestoandfromitthesamewayasyoucanwithany otherexternaldrive. TouseamicroSDcard:
1. IfthereisanonfunctionalmicroSDcardinstalled:
a. Pressitinandthenreleaseit. b. GentlyremovethenonfunctionalmicroSDcard. InsertthemicroSDcardintothelowerslotattheendofthe modem,asshownintheillustration.Becarefulnotto insertthemicroSDcardintheSIMcardslot. 2. SIM card slot microSD card slot OrifthemicroSDcardslotisonthesideofthemodem, insertthemicroSDcardasshownintheillustration:
3. Insertthemodemintothecomputer. IfthecomputerdoesnothaveWatcherinstalled,youmay begiventheoptiontoinstallit.Ifyoudonotwanttoinstall Watcher,canceltheinstallation.YoucanusethemicroSD cardwithouthavingWatcherinstalled. Rev 1.0 Sep.09 17 USB Modem User Guide Removing the microSD card ToremovethemicroSDcard:
1. Removethecap. or IfthemicroSDcardslotisonthesideofthemodem,open theflap. 2. PushthemicroSDcardinandthenreleaseit. 3. GentlypullthemicroSDcardout. 18 2131232 Removing the SIM card ForinstructionsoninsertingtheSIMcard,seetheprinted guidethatcamewithyourproduct. SomeUSBmodemshaveaSIMcardslotwithapushto insert/pushtoreleasedesign.ToremovetheSIMcardfrom themodem:
1. PushtheSIMcardintoreleaseit. 2. PulltheSIMcardoutoftheslot.SeeFigure 1. Figure 1: Removing the SIM card from the SIM card slot SomeUSBmodemshaveaninternaltrayforinsertingand removingtheSIMcard.ToremovetheSIMcardfromthe modem,slideouttheSIMcardtrayandliftouttheSIMcard. SeeFigure 2. Ifyouslidethetraycompletelyoutofthemodem,carefully reinsertit.Donotdisposeofthetray. Figure 2: Removing the SIM card using a SIM card tray Rev 1.0 Sep.09 19 USB Modem User Guide Using the extension cable and clip SomeUSBmodemsmaycomewithanextensioncableand clip.Theextensioncableandclipshouldbeusedifyouhave difficultyinsertingthemodembecauseoftheorientationof yourcomputersUSBslotorthethicknessofyourcomputer. Theclipfitsonthetopofyournotebookcomputerandholds yourmodem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used. The wireless modem and its antenna must not be collocated with any other transmitter or antenna within a host device. Note: Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard. Tousetheextensioncableandclip:
1. Placetheclipontopofthenotebookcomputer. 2. Connecttheextensioncabletothemodem. 3. Placethemodemintheclipholder. 4. ConnecttheotherendoftheextensioncabletotheUSB slotonyourcomputer. 20 2131232 Attach the modem to the lanyard Tokeepeverythingtogether,threadthelanyardthroughthe capandthemodem,asshownintheillustrations. Dependingonthecapdesign,youcanalsoattachthelanyard tothecap. Care and maintenance Aswithanyelectronicdevice,themodemmustbehandled withcaretoensurereliableoperation.Followtheseguidelines whenyouuseandstoreyourmodem:
DonotapplyadhesivelabelstotheSIMcard.Thismay causeittojaminsidetheslot,orpreventitfrombeing insertedproperly.
Whennotinstalledinyourcomputer,storethemodem andSIMcardinasafeplace.
USBconnectedmodemsshouldfiteasilyintoyour
computersUSBport.Forcingthemodemintotheport maydamagetheconnectorpins. Protectthemodemfromliquids,dust,andexcessiveheat.
(SeetheEnvironmentalspecificationsformaximumtoler ances.) Rev 1.0 Sep.09 21 USB Modem User Guide Troubleshooting Thissectiondescribespossibleproblemsandsolutionsfor WindowsXPandVistausers. The "Found New Hardware" wizard appears when you insert the modem IftheFoundNewHardwarewizardappearswhenyouinsert themodeminaUSBport:
1. RemovethemodemfromtheUSBport. 2. ClosetheFoundNewHardwarewindow:
(WindowsXP)ClickCancel.
(WindowsVista)ClickClose. 3. CheckifthereisaversionofWatcheralreadyinstalledon thesystem,andremoveit:
a. OntheWindowstaskbar,clickStart,andthenclick Control Panel. b. Displayalistofinstalledprograms:
(WindowsXP)DoubleclickAdd or Remove Programs.
(WindowsVista,defaultview)UnderPrograms, clickUninstall a program.
(WindowsVista,Classicview)Doubleclick Programs and Features. c. IfWatcherappearsintheCurrentlyInstalled Programslist:
i.ClickWatcher. ii.Removetheprogram:
(WindowsXP)ClickRemove.
(WindowsVista)ClickUninstall. iii.ReinsertthemodemintheUSBport.Ifan installationpromptappears,followtheonscreen instructionsandthenrestartyourcomputerto completetheinstallation. MicroSD card is not working IfyoucannotaccessthemicroSDcardwhichisinstalledin yourmodem:
1. VerifythatthemicroSDcardisinstalledproperly:
a. RemovethemodemfromtheUSBport. b. RemovethemicroSDcardfromthemodem. c. ReinsertthemicroSDcardinthemodem,making suretoinsertitcorrectly. 22 2131232 d. ReinsertthemodemintheUSBport. 2. ResetthemicroSDdriveintheDeviceManager:
a. ClickStart,andthenclickControl Panel. b.
(WindowsXP)DoubleclickSystem.
(WindowsVista,defaultview)ClickSystem and Maintenance.
(WindowsVista,classicview)ClickSystem.
(WindowsXP)ClicktheHardwaretab. c. d. ClickDevice Manager. e. Clicktheexpandicon(
f.
)besideDiskdrives. IfthemicroSDdriveislistedwithayellow?or!icon besidethedrivename:
i.RightclicktheSDCarddrive,andthenclickDisable. ii.RightclicktheSDCarddrive,andthenclickEnable. g. Closethewindow. h. RemovethemodemfromtheUSBport,andthenre insertit. 3. IfthemicroSDcardstilldoesnotwork,goto www.sierrawireless.com/supportforassistance. Modem is not detected after TRU-Install installation completes IfyousuccessfullycompletetheTRUInstallinstallation processandthenWatcherdoesnotdetectthemodem:
1. ClickStart,andthenclickControl Panel. 2. DoubleclickTRU-Install. 3. Whenyouarepromptedtoswitchtomodemmode,click OK. 4. WaitforWatchertodetectthemodem. 5. Ifthemodemstillisnotdetected,connecttotheInternet usinganothermethodandgotowww.sierrawireless.com/
supportforassistance. Rev 1.0 Sep.09 23 USB Modem User Guide Technical specifications Radio frequency and electrical specifications Theradiofrequencybandsthatyourmodemsupportswill varydependingonyourregionandyourmodemmodel. Transmit Receive GSM 1900 (PCS): 1850 1910 MHz GSM 1800 (DCS):1710 1785 MHz EGSM 900: 880 915 MHz GSM 850: 824 849 MHz WCDMA 2100 (Band I): 1920 1980 MHz WCDMA 1900 (Band II): 1850 1910 MHz WCDMA 850 (Band V): 824 849 MHz WCDMA 800 (Band VI): 830 840 MHz WCDMA 900 (Band VIII) 880 - 915 MHz GSM 1900 (PCS): 1930 1990 MHz GSM 1800 (DCS): 1805 1880 MHz EGSM 900: 925 960 MHz GSM 850: 869 894 MHz WCDMA 2100 (Band I): 2110 2170 MHz WCDMA 1900 (Band II): 1930 1990 MHz WCDMA 850 (Band V): 869 894 MHz WCDMA 800 (Band VI): 875 885 MHz WCDMA 900 (Band VIII) 925 960 MHz Frequency band support Technology Bands Location 2G 850 MHz (cellular band) North America 900 MHz (EGSM band) Europe 1800 MHz (DCS band) Europe and Asia 1900 MHz (PCS band) North America 3G WCDMA 850 (band V) North America and Australia WCDMA 800 (band VI) Japan WCDMA 900 (band VIII) Europe, Asia, and Australia WCDMA 1900 (band II) North America WCDMA 2100 (band I) Europe, Asia, and Australia 24 2131232 Environmental specifications Operating temperature Storage temperature Humidity Vibration 0C to 50C (32F to 122F)
-20C to +85C (-4F to +185F) 85%, non-condensing Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-
operating). Drop 1 m on concrete on each of 6 faces, 2 times Rev 1.0 Sep.09 25 USB Modem User Guide Regulatory and safety information Notice Becauseofthenatureofwirelesscommunications, transmissionandreceptionofdatacanneverbeguaranteed. Datamaybedelayed,corrupted(thatis,haveerrors),orbe totallylost.Althoughsignificantdelaysorlossesofdataare rarewhenwirelessdevicessuchastheSierraWirelessmodem areusedinanormalmannerwithawellconstructednetwork, theSierraWirelessmodemshouldnotbeusedinsituations wherefailuretotransmitorreceivedatacouldresultin damageofanykindtotheuseroranyotherparty,including butnotlimitedtopersonalinjury,death,orlossofproperty. SierraWirelessanditsaffiliatesacceptnoresponsibilityfor damagesofanykindresultingfromdelaysorerrorsindata transmittedorreceivedusingtheSierraWirelessmodem,or forfailureoftheSierraWirelessmodemtotransmitorreceive suchdata. Safety and hazards ThemodemMUSTBEPOWEREDOFFinallareasthatmay besusceptibletoradiointerference,inparticular:
Prohibitedareas Obeyallsignsandnoticesandfollowallrulesandregula tions.Poweroffthemodemwheninstructedtodosoor whenyoususpectthatitmaycauseinterferenceordanger. Inareaswhereblastingisinprogress
Whereexplosiveatmospheresmaybepresent Areaswithapotentiallyexplosiveatmospherearenot alwaysclearlymarked.Suchareasincludegasstations, fueldepots,chemicaltransferorstoragefacilities,areas whereblastingisinprogress,areaswheretheaircontains chemicalsorparticlessuchasgrain,dust,ormetalpow ders,andanyotherareawhereyouwouldnormallybe advisedtoturnoffyourcellularphoneorvehicleengine.
Nearmedicalorlifesupportequipment Medicalequipmentmaybesusceptibletoanyformof radiointerference.Insuchareasthemodemcantransmit signalsthatcouldinterferewiththisequipment.
Onboardaircraft InadditiontoFederalAviationAuthority(FAA)require ments,manyairlineregulationsstatethatyoumustsus pendwirelessoperationsbeforeboardinganaircraft.The 26 2131232 modemiscapableoftransmittingsignalsthatcouldinter ferewithvariousonboardsystemsandcontrols. Failuretoobservethisinstructionmayleadtosuspension ordenialofcellulartelephoneservicestotheoffender, legalaction,orboth. Someairlinesmaypermittheuseofcellularphoneswhile theaircraftisonthegroundandthedoorisopen.The modemmaybeusednormallyatthistime.
Whileoperatingavehicle Thedriveroroperatorofanyvehicleshouldnotusea wirelessdatadevicewhileincontrolofavehicle.Doingso detractsfromthedriveroroperatorsabilitytocontroland operatethevehicle.Insomecountries,usingsuchcommu nicationsdeviceswhileincontrolofavehicleisanoffence. Regulatory information for North America CAUTION:Unauthorizedmodificationsorchangesnot expresslyapprovedbySierraWireless,Inc.couldvoid compliancewithregulatoryrules,andtherebyyourauthority tousethisequipment. ThedesignoftheSierraWirelessmodemscomplieswithU.S. FederalCommunicationsCommission(FCC)andIndustry Canada(IC)guidelinesrespectingsafetylevelsofradio frequency(RF)exposureforportabledevices,whichinturn areconsistentwiththefollowingsafetystandardspreviously setbyCanadian,U.S.andinternationalstandardsbodies:
ANSI/IEEEC95.11999,IEEEStandardforSafetyLevelswith RespecttoHumanExposuretoRadioFrequencyElectromag neticFields,3kHzto300GHz
NationalCouncilonRadiationProtectionandMeasure ments(NCRP)Report86,1986,BiologicalEffectsand ExposureCriteriaforRadioFrequencyElectromagneticFields
HealthCanada,SafetyCode6,1999,LimitsofHuman ExposuretoRadiofrequencyElectromagneticFieldsinthe FrequencyRangefrom3kHzto300GHz InternationalCommissiononNonIonisingRadiation Protection(ICNIRP)1998,Guidelinesforlimitingexposureto timevaryingelectric,magnetic,andelectromagneticfields(up to300GHz)
Caution: The Sierra Wireless USB modem must be 0.5 cm or more from users during operation, to satisfy FCC / IC RF exposure require-
ments. The Sierra Wireless USB modem has been tested for compliance with FCC / IC RF exposure limits in the notebook Rev 1.0 Sep.09 27 USB Modem User Guide computer(s) configurations with horizontal and vertical USB slots and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB modem must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this modem. Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Note: The Sierra Wireless USB modem is approved for normal-size notebook computers only (typically with 12 inches or larger display screens). For notebook computers with a display screen smaller than 12 inches or if the orientation of the USB slot does not allow for at least 0.5 cm between the modem and the user or bystanders, use the provided extension cable and clip to ensure a safe distance between the modem antenna and users or bystanders. To meet FCC requirements, use only the supplied USB extension cable and laptop clip; other cables and laptop clips should not be used. ThesedevicescomplywithPart15oftheFCCRules. Operationissubjecttotheconditionthatthesedevicesdonot causeharmfulinterference. Whereappropriate,theuseoftheequipmentissubjecttothe followingconditions:
Warning: (EMI) United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter-
ference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. Ifthisequipmentdoescauseharmfulinterferencetoradioor televisionreception,whichcanbedeterminedbyturningthe equipmentoffandon,theuserisencouragedtotrytocorrect theinterferencebyoneormoreofthefollowingmeasures:
28 2131232
Increasetheseparationbetweentheequipmentand receiver
Connecttheequipmentintoanoutletonacircuitdifferent fromthattowhichthereceiverisconnected
Consultthedealeroranexperiencedradio/TVtechnician forhelp IfyouhavepurchasedthisproductunderaUnitedStates Governmentcontract,itshallbesubjecttorestrictionsasset forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions Regulations(DFARs)Section252.2277013forDepartmentof Defensecontracts,andassetforthinFederalAcquisitions Regulations(FARs)Section52.22719forcivilianagency contractsoranysuccessorregulations.Iffurthergovernment regulationsapply,itisyourresponsibilitytoensure compliancewithsuchregulations. Regulatory information for EU countries SierraWirelessherebydeclaresthattheSierraWirelessUSB wirelessmodemconformstoalltheessentialrequirementsof Directive1999/5/EC:
TheDeclarationofConformitymadeunderDirective1999/5/
ECisavailableforviewingatthefollowinglocationintheEU community:
SierraWireless(UK),Limited LakesideHouse 1FurzegroundWay,StockleyParkEast Uxbridge,Middlesex UB111BD England Rev 1.0 Sep.09 29 USB Modem User Guide 30 2131232
1 2 | User manual | Users Manual | 786.27 KiB |
Sierra Wireless USB Modem User Guide 2131232 Rev 1.0 Important Notice Safety and Hazards Limitation of Liability Duetothenatureofwirelesscommunications,transmission andreceptionofdatacanneverbeguaranteed.Datamaybe delayed,corrupted(thatis,haveerrors)orbetotallylost. Althoughsignificantdelaysorlossesofdataarerarewhen wirelessdevicessuchastheSierraWirelessmodemareusedin anormalmannerwithawellconstructednetwork,theSierra Wirelessmodemshouldnotbeusedinsituationswherefailure totransmitorreceivedatacouldresultindamageofanykind totheuseroranyotherparty,includingbutnotlimitedto personalinjury,death,orlossofproperty.SierraWireless acceptsnoresponsibilityfordamagesofanykindresulting fromdelaysorerrorsindatatransmittedorreceivedusingthe SierraWirelessmodem,orforfailureoftheSierraWireless modemtotransmitorreceivesuchdata. DonotoperatetheSierraWirelessmodeminareaswhere blastingisinprogress,whereexplosiveatmospheresmaybe present,nearmedicalequipment,nearlifesupportequipment, oranyequipmentwhichmaybesusceptibletoanyformof radiointerference.Insuchareas,theSierraWirelessmodem MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan transmitsignalsthatcouldinterferewiththisequipment. DonotoperatetheSierraWirelessmodeminanyaircraft, whethertheaircraftisonthegroundorinflight.Inaircraft,the SierraWirelessmodemMUSTBEPOWEREDOFF.When operating,theSierraWirelessmodemcantransmitsignalsthat couldinterferewithvariousonboardsystems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. Thedriveroroperatorofanyvehicleshouldnotoperatethe SierraWirelessmodemwhileincontrolofavehicle.Doingso willdetractfromthedriveroroperatorscontrolandoperation ofthatvehicle.Insomestatesandprovinces,operatingsuch communicationsdeviceswhileincontrolofavehicleisan offence. Theinformationinthismanualissubjecttochangewithout noticeanddoesnotrepresentacommitmentonthepartof SierraWireless.SIERRAWIRELESSANDITSAFFILIATES SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL, CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR Rev 1.0 Jun. 09 3 Sierra Wireless USB Modem User Guide REVENUEORANTICIPATEDPROFITSORREVENUE ARISINGOUTOFTHEUSEORINABILITYTOUSEANY SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS AND/ORITSAFFILIATESHASBEENADVISEDOFTHE POSSIBILITYOFSUCHDAMAGESORTHEYARE FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY. Notwithstandingtheforegoing,innoeventshallSierra Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor inconnectionwiththeSierraWirelessproduct,regardlessof thenumberofevents,occurrences,orclaimsgivingriseto liability,beinexcessofthepricepaidbythepurchaserforthe SierraWirelessproduct. Patents Copyright Trademarks 5,847,553 5,845,216 6,191,741 6,169,884 6,516,204 6,400,336 6,785,830 6,697,030 6,886,049 6,879,585 7,053,843 7,106,569 7,287,162 D442,170 Portionsofthisproductmaybecoveredbysomeorallofthe followingUSpatents:
5,515,013 5,629,960 5,929,815 5,890,057 6,359,591 6,339,405 6,653,979 6,643,501 6,847,830 6,876,697 7,023,878 6,985,757 7,295,171 7,200,512 D599,256 D560,911 andotherpatentspending. Thisproductincludes technologylicensedfrom:
ManufacturedorsoldbySierraWirelessoritslicenseesunder oneormorepatentslicensedfromInterDigitalGroup. 5,878,234 6,199,168 6,561,851 6,845,249 6,968,171 7,145,267 D459,303 QUALCOMM 3G 2009SierraWireless.Allrightsreserved. HeartoftheWirelessMachineisaregisteredtrademarkof SierraWireless.WatcherisatrademarkofSierraWireless, registeredintheEuropeanCommunity. SierraWireless,theSierraWirelesslogo,theredwavedesign, theredtippedantenna,andTRUInstallaretrademarksof SierraWireless. WindowsisaregisteredtrademarkofMicrosoftCorporation. WindowsVistaisaregisteredtrademarkofMicrosoftCorpo ration. QUALCOMMisaregisteredtrademarkofQUALCOMM Incorporated.Usedunderlicense. MacintoshisatrademarkofAppleInc.,registeredintheU.S. andothercountries. 4 2131232 Contact Information Othertrademarksarethepropertyoftherespectiveowners. Sales Desk:
Phone: 1-604-232-1488 Hours: 8:00 AM to 5:00 PM Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com ConsultourWebsiteforuptodateproductdescriptions, documentation,applicationnotes,firmwareupgrades,trouble shootingtips,andpressreleases:
www.sierrawireless.com Revision History Revision number Release date 1.0 June 2008 New document Changes Rev 1.0 Jun. 09 5 Sierra Wireless USB Modem User Guide 6 2131232 Contents Introducing the Sierra Wireless USB Modem . 9 About the USB modems . 9 Services supported . 9 Your account and coverage area. 10 Modem software . 11 Frequency band support . 11 Getting Started . 13 Overview of installation steps . 13 System requirements . 13 Inserting the SIM card . 14 Insert the modem into the computer . 15 Installing the software . 16 Windows Operating System . 16 Mac OS X . 17 Attach the modem to the lanyard . 18 Using your USB Modem . 19 USB modem features . 19 LED operation . 20 Using the microSD card (some models only). 21 Removing the microSD card . 22 Removing the SIM card . 23 Using the extension cable and clip . 23 Connection management software . 24 Launching Watcher . 25 Turning the radio on and off . 25 Frequency band and network selection . 25 Rev 1.0 Jun. 09 7 Sierra Wireless USB Modem User Guide Reinstalling the software (Windows). 27 Care and Maintenance of Your USB Modem . 29 Technical Specifications . 31 Radio frequency and electrical specifications . 31 Environmental specifications . 32 Regulatory and Safety Information . 33 Notice . 33 Safety and hazards . 33 Regulatory information for North America . 34 Regulatory information for EU countries. 36 Index. 37 8 2131232 1: Introducing the Sierra Wireless USB Modem 1 Services supported Your account and coverage area Modem software Frequency band support About the USB modems SierraWirelessUSBwirelessmodemsenableyoutoconnectto theInternet,sendandreceiveemail,connecttoacorporate networkorvirtualprivatenetwork(VPN),orviewstreaming video,withouttheneedforacable. TheUSBmodemsconnecttoaTypeAUSBportonyour computer. ThemodemsareTRUInstallenabled.Alltherequired softwareisonthemodem.Whenyousetupyourmodem,the softwareisinstalledonyourcomputer.Youdonotneedan installationCD. Themodemshaveabuiltinantennaandmayhaveaslotthat accommodatesamicroSDexternalmemorycard.Depending onyourserviceprovider,amicroSDcardmaybeincludedin yourpackage,oryoumayneedtopurchaseitseparately. Services supported Dependingonthemodel,yourmodemsupportsspeedsofup to21Mbps(Megabitspersecond).However,actualspeed dependsontheservicesofferedbyyourserviceprovider. Contactyourserviceproviderandvisit www.sierrawireless.comfordetails. Maximumtheoreticaldataspeedsare:
EvolvedHighSpeedPacketAccess(EvolvedHSPAor HSPA+)upto21 Mbps
HighSpeedDownloadPacketAccess(HSDPA)upto 7.2 Mbps
HighSpeedUploadPacketAccess(HSUPA)upto 5.76 Mbps
ConcurrentHSDPA/HSUPA(HSPA)upto3.6Mbps downloadandupto1.5Mbpsupload Rev 1.0 Jun. 09 9 Sierra Wireless USB Modem User Guide
UniversalMobileTelecommunicationsSystem(UMTS) 384 kbps(kilobitspersecond)
EnhancedDataratesforGSMEvolution(EDGE) 236 kbps
GeneralPacketRadioService(GPRS)56 kbps GPRSandEDGEaresecondgeneration(2G)dataservices. UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices. Whenestablishingaconnection,yourmodemusesthefastest availableservice.If,forexample,youareusingthemodemin anareathathasEDGEservicebutnotUMTSorHSDPA/
HSUPAservice,themodemconnectsusingEDGEservice. Oncetheconnectionisestablished,youhaveaccesstoall Internetservices. Your account and coverage area YoumusthaveanaccountwithaGSMserviceprovidertouse themodem.Tousethemodems3Gcapability,youraccount mustbewithaserviceproviderthatoffersHSPA,HSPA+or UMTSservice.(Themodemisbackwardscompatiblewith2G service.) Whenyouobtainyouraccount,youaregivenaSubscriber IdentityModule(SIM)cardcontainingaccountinformation. Beforeyouusethemodem,youmustinserttheSIMcardinto it. Yourabilitytoobtainservicedependsonthesefactors:
NetworkcoverageYoumustbewithinthenetwork coveragearea.
ServiceproviderIfyouarewithinthecoverageareaofa networkthatisnotoperatedbyyourownserviceprovider, youcanobtainserviceonlyifthereisaroamingagreement betweenyourserviceproviderandthenetworkoperator. Note: If you purchased the modem from a GSM service provider, you may already have an account and a SIM card. Otherwise, your retailer should be able to give you the names of companies that provide these items. Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider).
AccountprovisionsYouraccountmayrestrictyour usagetocertainnetworksorlimittheamountoftimeyou canusethenetwork. FrequencybandYoucannotconnecttonetworks operatinginbandsnotsupportedbyyourmodem, regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWebsites. 10 2131232 Introducing the Sierra Wireless USB Modem Modem software Themodemcomeswithconnectionmanagementsoftware. Dependingonyourcarrier,itmaycomewithcarrierspecific softwareorthefollowingsoftwaremadebySierraWireless:
SierraWirelessWatcherforWindowsor3GWatcherfor Mac.Usethissoftwaretomanagethemodemand monitoryourconnections.
Driversoftwarethatformstheinterfacebetweenthe modemandyourWindowsoperatingsystem ForinformationonWatcherfeaturesandusingWatcher,see Connectionmanagementsoftwareonpage 24. Frequency band support Frequencybandssupportedbythemodem:
Technology Bands Location 2G 850 MHz (cellular band) North America 900 MHz (EGSM band) Europe 1800 MHz (DCS band) Europe and Asia 1900 MHz (PCS band) North America 3G WCDMA 850 (band V) North America and Australia WCDMA 1900 (band II) North America WCDMA 2100 (band I) Europe, Asia, and Australia Rev 1.0 Jun. 09 11 Sierra Wireless USB Modem User Guide 12 2131232 2: Getting Started 2 Note: Keep a written record in a secure place of the account information that your service provider gives you. Followtheinstructionsinthischaptertosetupandstartusing yourmodem. Touseyourmodem,youllneed:
Anaccountwithaserviceprovider
ASIMcard(suppliedbytheserviceprovider)
Aprofile,whichmaybe:
Alreadystoredonyourmodemwhenyoupurchaseit Setupautomatically Selectedfromadropdownlist Createdmanually Overview of installation steps 1. Checkthesystemrequirements. 2. 3. InserttheSIMcardintothemodem. Insertthemodemintoyourcomputer.(Thenecessary softwareisinstalledandeithertheprofileissetup automaticallyorWatcherpromptsyoutocreateaprofile.) System requirements Themodemissupportedon:
WindowsVista
WindowsXP(HomeandProfessionalversions)
MacOSX10.4.11orlater Note: If you are running Mac OS X, please refer to the Watcher Quick Start Guide for Mac OS X found at www.sierrawireless.com/mac. ToinstallaUSBconnectedmodem,yourcomputerrequires thefollowing:
USB port Memory 1 USB Type A slot (USB 1.1 or 2.0) 32 MB Rev 1.0 Jun. 09 13 Sierra Wireless USB Modem User Guide Note: To prevent the SIM card from becoming jammed in its slot, ensure the edge of the card is smooth before inserting it. Do not attach labels to your SIM card as this may also cause it to jam. Inserting the SIM card 1. IfyourSIMcardisattachedtoalargercard,detachthe SIMcardandremoveanyfragmentsstucktoit. 2. Removetheendcap.TheSIMcardslotistheuppermost slotabovetheUSBconnector1.SeeFigure 21. InserttheSIMcard.Dependingonthemodel,your modemmayormaynothaveaSIMtray. IfthereisnoSIMtray:
a. GentlypushtheSIMcardintotheslotuntilthecard willnotgoinanyfurther. Whenitisproperlyinserted,theouteredgeoftheSIM cardisinlinewiththeedgeofthehousing. Figure 2-1: Inserting the SIM card into a USB modem IfthereisaSIMtray:
a. GentlyslideopentheSIMcardtray,butdonotremove itentirely.2 3. 1. Depending on your model, some modems may have only one slot or the SIM slot may be on the side of the modem. If you inadvertently remove the tray entirely, reinsert it into the modem. 2. 14 2131232 Getting Started b. PlacetheSIMcardonthetray,asshowninthe followingillustration. c. ClosetheSIMtray. Note: For instructions on removing the SIM card, see page 23. Insert the modem into the computer 1. GentlyinsertthemodemintotheUSBslot. Note: If the orientation of your computers USB slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. In such cases, do not insert the modem directly into your computers USB slot; use the USB extension cable and notebook computer clip instead. See Using the extension cable and clip on page 23. Rev 1.0 Jun. 09 15 Sierra Wireless USB Modem User Guide Note: Do not forcefully insert the modem as you may damage connector pins. Note: Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard. Installing the software ThemodemcomeswithTRUInstallaSierraWireless featurethatinstallsthenecessarysoftwarethefirsttimeyou insertthemodemintoyourcomputer.(Youdonotneedan installationCD.) Theinstallationprocessstartsautomaticallywhenyouinsert themodem.Followtheonscreeninstructionsforinstallingthe software. Windows Operating System1 Iftheinstallationprocessdoesnotstartautomatically:
1. DoubleclickMy Computer(WindowsXP)orComputer
(WindowsVista)onyourdesktop. 2. ClicktheTRU-Installdrive. 3. UndertheTRUInstalldrive,gototheWinfolderand doubleclicktheSetup.exe file. 4. Followtheonscreeninstructionsforinstallingthe software. Note: Do not remove the modem until the software installation is complete. If you have inadvertently removed the modem too soon, see Reinstalling the software (Windows) on page 27. Connect to the network Touseyouraccount(andconnecttoyourserviceproviders network),youneedtohaveatleastoneprofilesetuponyour modem.Dependingonhowyourmodemisconfigured,the profilemayalreadybesetuporyoumayneedtocreateone. Scenario Required action Watcher automatically detects or creates a default profile. Click Connecta. Watcher prompts you to create a data profile. 1. Click Yes, then.... 1. If you are using a Mac computer, see page 17. 16 2131232 Getting Started Scenario Required action
If Watcher opens the Options window Profile pane and pre-selects an appropriate profile
(normally the name of your service provider) from the drop-down list... If Watcher opens the Options window Profile pane, the Profile name field is blank, and your service provider is not included in the drop-down list... a. Click OK to accept that profile (or choose another from the drop-down list). b. Click Connecta. You need to create a profile manually. Refer to the Watcher online help for details. a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-
work. While it is scanning for a network, the Connect button is unavailable. Oncethesoftwareissuccessfullyinstalledandtheprofileisset up,themodemisreadytouse. Anytimeyouusethemodemwiththesamecomputer,TRU Installverifiesthatthecorrectsoftwareisalreadyinstalled. Thisprocesstakesafewseconds. Ifyouneedtoreinstallthesoftware,seepage 27. ForinformationonusingWatcher,seeConnection managementsoftwareonpage 24orviewtheOnlineHelp thatcomeswithWatcher. Mac OS X 1. Afterinsertingthemodem,doubleclicktheinstaller package. Ifyoudonotseetheinstallerpackage:
a. OpenFinder. b. UnderDevices,clickTRU-Install. c. Doubleclicktheinstallerpackage. 2. Followtheonscreeninstructions. 3. Restartourcomputerwhenprompted. Connect to the network Oncethesoftwareissuccessfullyinstalled,themodemisready touse. 1. ClicktheConnectbuttontoconnecttothenetwork. Rev 1.0 Jun. 09 17 Sierra Wireless USB Modem User Guide Attach the modem to the lanyard Tokeepeverythingtogether,threadthelanyardthroughthe capandthemodem,asshownintheillustrations. Youcanalsoattachthelanyardtothecap. 18 2131232 3: Using your USB Modem USB modem LED 3 operation Using the microSD card (some models only) Using the extension cable and clip Connection management software USB modem features USBmodemshaveaUSBconnectorandslotsforaSIMcard andamicroSDexternalstoragecard.LEDsonthefrontofthe modemprovidestatusinformation. Power LED Data LED SIM card slot microSD card slot1 USB connector Cap Note: 1. Depending on the modem, the microSD card slot may be on the side of the modem. Rev 1.0 Jun. 09 19 Sierra Wireless USB Modem User Guide LED State Power Off LED operation TheUSBmodemhastwoLEDsthatshowthecurrentstatusof themodem. Indicates Indicates one of the following states:
The modem is not inserted in the computer. The computer is off or in suspend and resume mode. The modem radio has been turned off using Watcher (see Turning the radio on and off on page 25) or another connection client. Solid Blue Blinking Blue The power is on, the modem is working normally. The firmware is being updated. Do not remove the modem from the computer. Blinking Amber The modem is searching for service (initializing). Solid Amber Modem erroreither the modem is having a problem initializing
(searching for service) or is offline because of a failure. Contact your service provider. Data Off The modem is unable to detect 2G or 3G service. Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect. Solid Amber Blinking Blue Solid Blue The modem is connected to a 2G network and is able to send and receive data. The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is ready to connect. The modem is connected to a 3G network and can send and receive data. 20 2131232 Using your USB Modem Using the microSD card (some models only) SomeSierraWirelessmodemscanaccommodateamicroSD externalstoragecard. TouseamicroSDcard:
1. IfthereisanonfunctionalmicroSDcardinthelowerslot:
a. Pressitinandthenreleaseit. b. GentlyremovethenonfunctionalmicroSDcard. InsertthemicroSDcardintothelowerslotattheendofthe modem,asshownintheillustration. 2. SIM card slot microSD card slot OrifthemicroSDslotisonthesideofthemodem:
3. Insertthemodemintothecomputer. IfthecomputerdoesnothaveWatcherinstalled,youmay begiventheoptiontoinstallit.Ifyoudonotwanttoinstall Watcher,canceltheinstallation.YoucanusethemicroSD cardwithouthavingWatcherinstalled. ThemicroSDcardappearsasaUSBmemorydrive.Youcan copy,paste,anddragfilestoandfromitthesamewayasyou canwithanyotherexternaldrive. Rev 1.0 Jun. 09 21 Sierra Wireless USB Modem User Guide Removing the microSD card ToremovethemicroSDcard:
If the microSD slot is in the end of the modem:
1. Removethecap. 2. PushthemicroSDcardinandthenreleaseit. 3. GentlypullthemicroSDcardout. If the microSD slot is on the side of the modem:
1. Opentheflaponthesideofthemodem. 2. PushthemicroSDcardinandthenreleaseit. 22 2131232 Using your USB Modem GentlypullthemicroSDcardout. Removing the SIM card ToremovetheSIMcardfromthemodem,pushtheSIMcard inandthenreleaseit.SeeFigure 31. Figure 3-1: Removing the SIM card from a USB modem Using the extension cable and clip SomeUSBmodemsmaycomewithanextensioncableand clip.Theclipfitsonthetopofyournotebookcomputerand holdsyourmodem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used. Note: Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard. Tousetheextensioncableandclip:
1. Placetheclipontopofthenotebookcomputer. Rev 1.0 Jun. 09 23 Sierra Wireless USB Modem User Guide 2. Connecttheextensioncabletothemodem. 3. Placethemodemintheclipholder. 4. ConnecttheotherendoftheextensioncabletotheUSB slotonyourcomputer. Connection management software YourmodemcomeswithSierraWirelessWatcher,Watcherfor Mac,orotherconnectionmanagementsoftware,dependingon yourcarrier. Note: Sierra Wireless Watcher and Watcher for Mac are compatible with earlier Sierra Wireless modems. Initiatedataconnections Watcherenablesyouto:
Determinesignalstrength,roamingstatus,GPRS,EDGE, UMTS,orHSDPA/HSUPAavailability,andothernetwork connectionparameters
MonitorthestatusofthemodemandGSMservice
EnableordisableSIMsecuritythatpreventsothersfrom SendandreceiveSMSmessages
usingyourSIMcardifitislostorstolen Setoptionsrelatedtonotificationsandthe3GWatcher window 24 2131232 Using your USB Modem
Createormodifyanaccountprofile YoudonotneedtorunWatcherwhenyouusethemodem,but Watcherdoesprovideusefulstatusinformation. Launching Watcher Unlessthisfeaturehasbeendisabled,Watcherlaunches automaticallyanytimeyouinsertthemodem.Youcanalso launchWatcherby:
Windows Mac
Double-clicking the
, or desktop shortcut Selecting Start >
Programs > Sierra Wireless > 3G Watcher >
3G Watcher
Clicking the Watcher icon in the dock, or
Navigating to the Applications
> 3G Watcher folder and double-clicking 3G Watcher. Dependingonhowyourprofileisconfigured,yourbrowser, VPN,orotherprogrammaylaunchautomaticallyanytimeyou launchWatcher. Turning the radio on and off Thisoptionallowsyoutoconserveyourcomputersbatteryby turningoffthemodemsradiotransmitter/receiverwhenyou arenotusingit. Toturnofftheradio:
1. SelectTools > Turn Radio Off. Whentheradioisturnedoff,themenuoptionswitchestoTurn Radio OnandthemessageRadio is offisdisplayedinthe3G Watcherwindow. Toturnontheradio:
1. SelectTools > Turn Radio On. Frequency band and network selection 3GWatcherhastwooptionsthataffectyourabilitytoobtain GPRS,EDGE,UMTS,HSDPA/HSUPAorHSPA+service:
Thefrequencybandyouwanttouse
Thenetworkyouwanttouse,ifyouarewithinthe coverageareaofmorethanonenetwork Rev 1.0 Jun. 09 25 Sierra Wireless USB Modem User Guide Note: Your service provide may not permit manual network selection. If network selection is restricted, (Mac) the Network button in the Preferences pane will be disabled. Frequency band selection EveryGSMnetworkoperatesononesetoffrequencybands. Themodemisdesignedtochangefrequencybandsautomati callytoobtainnetworkservice.Youcanalsochangefrequency bandsmanually. Tochangefrequencybandsmanually:
Windows Mac 1. From the main window, 1. Select 3G Watcher >
2. select Tools > Options >
Network. In the Frequency Band field, select an option from the drop-down list. 2. Preferences > Network. In the Frequency Band field, select the desired frequency band from the drop-down list. Note: Unless your service provider specifies otherwise, it is recom-
mended that you use the Automatic setting. MoreinformationisavailableintheWatcherOnlineHelp. FromthemainWatcherwindow,selectHelp > Help Topics
(Windows)orHelp > SierraWatcher Help(Mac). Network selection Tochangeyournetworkselectionmode:
Windows Mac 1. Fromthemainwindow, selectTools > Options >
Network > Network Selection Mode. 2. Select an option from the Network Selection Mode drop-down list. 1. Select 3G Watcher >
Preferences > Network. 2. Select an option in the Network Selection Mode field. Dependingonyourlocation,youmaybewithinthecoverage areaofseveralnetworks.Yourabilitytoobtainserviceoneach networkdependsonyouraccount. 26 2131232 Using your USB Modem Youroptionsfornetworkselectionare:
AutomaticThemodemautomaticallyselectsanetwork basedonyouraccountandnetworkavailability.
ManualThemodemscanstheareaanddisplaysalistof detectedGSMnetworks. Ifyouselectanetworkonwhichyoucannotobtainservice, themessage,Failedtoregisterwithnetworkappears. Chooseadifferentnetwork. MoreinformationisavailableintheWatcherOnlineHelp. FromthemainWatcherwindow,selectHelp > Help Topics
(Windows)orHelp > SierraWatcher Help(Mac). Reinstalling the software
(Windows) IfyouneedtoreinstallorrepairtheWatchersoftware:
1. OpentheControl Panel. 2. DoubleclickTRU-Install. 3. Followtheonscreeninstructions. Or,inWatcher:
1. SelectTools > Software Installation Mode. 2. Followtheonscreeninstructions. Ifyouhavecanceledthesoftwareinstallationprocessor removedthemodemfromthecomputerbeforethesoftware installationprocesswascomplete,youmayreceiveerror messageswhenyoutrytoreinstallthesoftware.Ifthat happens:
1. GotoStart > Control Panel > Add or Remove Programs and removeTRU-Install. Insertthemodemintothecomputer. 2. Note: Do not remove the modem until the software installation process is complete. Rev 1.0 Jun. 09 27 Sierra Wireless USB Modem User Guide 28 2131232 4: Care and Maintenance of Your USB Modem 4 Aswithanyelectronicdevice,themodemmustbehandled withcaretoensurereliableoperation.Followtheseguidelines whenyouuseandstoreyourmodem:
DonotapplyadhesivelabelstotheSIMcard.Thismay causeittojaminsidetheslot,orpreventitfrombeing insertedproperly.
Whennotinstalledinyourcomputer,storethemodem andSIMcardinasafeplace.
USBconnectedmodemsshouldfiteasilyintoyour
computersUSBport.Forcingthemodemintotheport maydamagetheconnectorpins. Protectthemodemfromliquids,dust,andexcessiveheat.
(SeetheEnvironmentalspecificationsonpage 32for maximumtolerances.) Rev 1.0 Jun. 09 29 Sierra Wireless USB Modem User Guide 30 2131232 5: Technical Specifications 5 Radio frequency and electrical specifications Table 5-1: Radio frequency and electrical specifications Compliance GSM Release 6 Transmit Receive GSM 1900 (PCS): 1850 1910 MHz GSM 1800 (DCS):1710 1785 MHz EGSM 900: 880 915 MHz GSM 850: 824 849 MHz WCDMA 2100 (Band I): 1920 1980 MHz WCDMA 1900 (Band II): 1850 1910 MHz WCDMA 850 (Band V): 824 849 MHz WCDMA 800 (Band VI): 830 840 MHz GSM 1900 (PCS): 1930 to 1990 MHz GSM 1800 (DCS): 1805 to 1880 MHz EGSM 900: 925 to 960 MHz GSM 850: 869 to 894 MHz WCDMA 2100 (Band I): 2110 to 2170 MHz WCDMA 1900 (Band II): 1930 to 1990 MHz WCDMA 850 (Band V): 869 to 894 MHz WCDMA 800 (Band VI): 875 to 885 MHz Channel spacing 200 kHz (GSM) 5 MHz (WCDMA) Channel raster 200 kHz Frequency stability 0.1 ppm Rev 1.0 Jun. 09 31 Sierra Wireless USB Modem User Guide Environmental specifications Operating temperature Storage temperature Humidity Vibration 0C to 50C (32F to 122F)
-20C to +85C (-4F to +185F) 85%, non-condensing Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-
operating). Drop 1 m on concrete on each of 6 faces, 2 times 32 2131232 6: Regulatory and Safety Information 6 Notice Becauseofthenatureofwirelesscommunications,trans missionandreceptionofdatacanneverbeguaranteed.Data maybedelayed,corrupted(thatis,haveerrors),orbetotally lost.Althoughsignificantdelaysorlossesofdataarerare whenwirelessdevicessuchastheSierraWirelessmodemare usedinanormalmannerwithawellconstructednetwork,the SierraWirelessmodemshouldnotbeusedinsituationswhere failuretotransmitorreceivedatacouldresultindamageof anykindtotheuseroranyotherparty,includingbutnot limitedtopersonalinjury,death,orlossofproperty.Sierra Wirelessanditsaffiliatesacceptnoresponsibilityfordamages ofanykindresultingfromdelaysorerrorsindatatransmitted orreceivedusingtheSierraWirelessmodem,orforfailureof theSierraWirelessmodemtotransmitorreceivesuchdata. Safety and hazards ThemodemMUSTBEPOWEREDOFFinallareasthatmay besusceptibletoradiointerference,inparticular:
Prohibitedareas Obeyallsignsandnoticesandfollowallrulesandregula tions.Poweroffthemodemwheninstructedtodosoor whenyoususpectthatitmaycauseinterferenceordanger. Inareaswhereblastingisinprogress
Whereexplosiveatmospheresmaybepresent Areaswithapotentiallyexplosiveatmospherearenot alwaysclearlymarked.Suchareasincludegasstations, fueldepots,chemicaltransferorstoragefacilities,areas whereblastingisinprogress,areaswheretheaircontains chemicalsorparticlessuchasgrain,dust,ormetalpow ders,andanyotherareawhereyouwouldnormallybe advisedtoturnoffyourcellularphoneorvehicleengine.
Nearmedicalorlifesupportequipment Medicalequipmentmaybesusceptibletoanyformof radiointerference.Insuchareasthemodemcantransmit signalsthatcouldinterferewiththisequipment.
Onboardaircraft Rev 1.0 Jun. 09 33 Sierra Wireless USB Modem User Guide InadditiontoFederalAviationAuthority(FAA)require ments,manyairlineregulationsstatethatyoumustsus pendwirelessoperationsbeforeboardinganaircraft.The modemiscapableoftransmittingsignalsthatcouldinter ferewithvariousonboardsystemsandcontrols. Failuretoobservethisinstructionmayleadtosuspension ordenialofcellulartelephoneservicestotheoffender, legalaction,orboth. Someairlinesmaypermittheuseofcellularphoneswhile theaircraftisonthegroundandthedoorisopen.The modemmaybeusednormallyatthistime.
Whileoperatingavehicle Thedriveroroperatorofanyvehicleshouldnotusea wirelessdatadevicewhileincontrolofavehicle.Doingso detractsfromthedriveroroperatorsabilitytocontroland operatethevehicle.Insomecountries,usingsuchcommu nicationsdeviceswhileincontrolofavehicleisanoffence. Regulatory information for North America CAUTION:Unauthorizedmodificationsorchangesnot expresslyapprovedbySierraWireless,Inc.couldvoid compliancewithregulatoryrules,andtherebyyourauthority tousethisequipment. ThedesignoftheSierraWirelessmodemscomplieswithU.S. FederalCommunicationsCommission(FCC)andIndustry Canada(IC)guidelinesrespectingsafetylevelsofradio frequency(RF)exposureforportabledevices,whichinturn areconsistentwiththefollowingsafetystandardspreviously setbyCanadian,U.S.andinternationalstandardsbodies:
ANSI/IEEEC95.11999,IEEEStandardforSafetyLevelswith RespecttoHumanExposuretoRadioFrequencyElectromag neticFields,3kHzto300GHz
NationalCouncilonRadiationProtectionandMeasure ments(NCRP)Report86,1986,BiologicalEffectsand ExposureCriteriaforRadioFrequencyElectromagneticFields
HealthCanada,SafetyCode6,1999,LimitsofHuman ExposuretoRadiofrequencyElectromagneticFieldsinthe FrequencyRangefrom3kHzto300GHz InternationalCommissiononNonIonisingRadiation Protection(ICNIRP)1998,Guidelinesforlimitingexposureto timevaryingelectric,magnetic,andelectromagneticfields(up to300GHz)
34 2131232 Regulatory and Safety Information Caution: The Sierra Wireless USB modem must be 1.0 cm or more from users during operation, to satisfy FCC / IC RF exposure require-
ments. The Sierra Wireless USB modem has been tested for compliance with FCC / IC RF exposure limits in the notebook computer(s) configurations with horizontal and vertical USB slots and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB modem must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this modem. Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Note: The Sierra Wireless USB modem is approved for normal-size notebook computers only (typically with 12 inches or larger display screens). For notebook computers with a display screen smaller than 12 inches or if the orientation of the USB slot does not allow for at least 1.0 cm between the modem and the user or bystanders, use the provided extension cable and clip to ensure a safe distance between the modem antenna and users or bystanders. To meet FCC requirements, use only the supplied USB extension cable and laptop clip; other cables and laptop clips should not be used. ThesedevicescomplywithPart15oftheFCCRules. Operationissubjecttotheconditionthatthesedevicesdonot causeharmfulinterference. Whereappropriate,theuseoftheequipmentissubjecttothe followingconditions:
Warning: (EMI) United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter-
ference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. Rev 1.0 Jun. 09 35 Sierra Wireless USB Modem User Guide Ifthisequipmentdoescauseharmfulinterferencetoradioor televisionreception,whichcanbedeterminedbyturningthe equipmentoffandon,theuserisencouragedtotrytocorrect theinterferencebyoneormoreofthefollowingmeasures:
Increasetheseparationbetweentheequipmentand receiver
Connecttheequipmentintoanoutletonacircuitdifferent fromthattowhichthereceiverisconnected
Consultthedealeroranexperiencedradio/TVtechnician forhelp IfyouhavepurchasedthisproductunderaUnitedStates Governmentcontract,itshallbesubjecttorestrictionsasset forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions Regulations(DFARs)Section252.2277013forDepartmentof Defensecontracts,andassetforthinFederalAcquisitions Regulations(FARs)Section52.22719forcivilianagency contractsoranysuccessorregulations.Iffurthergovernment regulationsapply,itisyourresponsibilitytoensure compliancewithsuchregulations. Regulatory information for EU countries SierraWirelessherebydeclaresthattheSierraWirelessUSB wirelessmodemconformtoalltheessentialrequirementsof Directive1999/5/EC:
TheDeclarationofConformitymadeunderDirective1999/5/
ECisavailableforviewingatthefollowinglocationintheEU community:
SierraWireless(UK),Limited LakesideHouse 1FurzegroundWay,StockleyParkEast Uxbridge,Middlesex UB111BD England 36 2131232 Index Numerics 3GWatcher introduction,24 launching,25 A account,10 C channelraster,31 channelspacing,31 clip,23 connecttothenetwork,16 coveragearea,10 D driver,11 E electricalspecifications,31 environmentalspecifications,32 errormessages,27 extensioncable,23 externalmemorystorage,9,21 externalSD,9,21 externalstoragecard,21 F flashdrive,21 frequencies receive,31 transmit,31 frequencystability,31 H humidity,32 I installing,errormessages,27 L lanyard,18 launching3GWatcher,25 LEDs,20 M MacintoshOSXsupport,13 memorycard,9 memoryrequired,13 microexternalmemorycard,21 microSD,9,21 modem,inserting,15 N network overview,10 selection,27 notebookcomputerclip,23 O operatingsystemssupported,13 P poweroptions,powerup/down,25 profile,13,16 R radiofrequencyspecifications,31 receivefrequencies,31 regulatoryinformation,33 requirements,software,14 RFspecifications,31 roaming,10 S safetynotice,33 SIMcard inserting,14 removing,23 softwareinstallation,16 softwarerequirements,14 Rev 1.0 Jun. 09 37 Sierra Wireless USB Modem User Guide specifications,3132 electrical,31 environmental,32 radiofrequency,31 storage temperature,32 whennotusingcard,29 systemrequirements,13 T technicalspecifications,3132 temperature,32 transmitfrequencies,31 TRUInstall,9,16,16 U USBmodem,inserting,15 USBportrequirements,13 V vibration,32 W Watcher,description,11 WindowsVistasupport,13 WindowsXPsupport,13 38 2131232
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2009-09-29 | JBP - Part 15 Class B Computing Device Peripheral | Original Equipment | |
2 | 1852.4 ~ 1907.6 | PCB - PCS Licensed Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2009-09-29
|
||||
1 2 | Applicant's complete, legal business name |
Sierra Wireless Inc.
|
||||
1 2 | FCC Registration Number (FRN) |
0005810874
|
||||
1 2 | Physical Address |
13811 Wireless Way
|
||||
1 2 |
Richmond, BC, N/A V6V 3A4
|
|||||
1 2 |
Canada
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
m******@ccsemc.com
|
||||
1 2 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
N7N
|
||||
1 2 | Equipment Product Code |
U306
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
Y**** W******
|
||||
1 2 | Title |
Sr. Manager, Regulatory Compliance
|
||||
1 2 | Telephone Number |
604-2********
|
||||
1 2 | Fax Number |
604-2********
|
||||
1 2 |
y******@SierraWireless.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 03/28/2010 | ||||
1 2 | 12/31/2009 | |||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | JBP - Part 15 Class B Computing Device Peripheral | ||||
1 2 | PCB - PCS Licensed Transmitter | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | USB Wireless Modem | ||||
1 2 | USB Modem | |||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power is rated conducted as measured at integral connector; highest measured rated radiated power for integral antenna is 1.621 W ERP for Part 22 and 1.023 W EIRP for Part 24. Device has no external antenna option(s) that would require mobile RF exposure considerations. The antenna installation and operating configurations of this transmitter, including antenna gain and cable loss, must satisfy the MPE categorical exclusion requirements of 2.1091. For use in portable RF exposure conditions, device was tested for SAR compliance for use in notebook computers with connector configurations and accessories as described in filing(s) under this FCC ID, and can be used with notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. A specific instruction label, as accepted in filing(s) under this FCC ID, must be displayed on the device to inform users about the operating requirements for satisfying SAR compliance. Use of other accessories may not ensure compliance with RF exposure guidelines. Compliance of this device in all final host configurations is the responsibility of the Grantee. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter within a host device, except in accordance with FCC multi-transmitter product guidelines. End-users must be provided with specific information required to satisfy RF exposure compliance for all final notebook computer host devices and external antenna optional configurations. The maximum reported body SAR values are: 0.836 W/kg for Part 22 and 1.50 W/kg Part 24. | ||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Compliance Certification Services
|
||||
1 2 | Name |
B****** J******
|
||||
1 2 | Telephone Number |
510-7********
|
||||
1 2 | Fax Number |
510-6********
|
||||
1 2 |
b******@ccsemc.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15B | |||||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 22H | 824.2 | 848.8 | 1.549 | 2.5 ppm | 248KGXW | ||||||||||||||||||||||||||||||||||
2 | 2 | 22H | 824.2 | 848.8 | 0.525 | 2.5 ppm | 242KG7D | ||||||||||||||||||||||||||||||||||
2 | 3 | 22H | 826.4 | 846.6 | 0.191 | 2.5 ppm | 4M20F9W | ||||||||||||||||||||||||||||||||||
2 | 4 | 24E | 1850.2 | 1909.8 | 0.851 | 2.5 ppm | 250KGXW | ||||||||||||||||||||||||||||||||||
2 | 5 | 24E | 1850.2 | 1909.8 | 0.417 | 2.5 ppm | 242KG7D | ||||||||||||||||||||||||||||||||||
2 | 6 | 24E | 1852.4 | 1907.6 | 0.151 | 2.5 ppm | 4M20F9W |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC