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smarttech.com/docfeedback/171164 SMARTBoard 7000 series interactive displays INSTALLATION AND MAINTENANCE GUIDE FOR INTERACTIVE DISPLAYS (SBID-7075) AND INTERACTIVE DISPLAYS WITH iQ (SBID-7275) Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license. Trademark notice SMARTBoard, SMARTNotebook, SMARTInk, SMARTkapp, SMARTkappiQ, HyPrTouch, PenID, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, macOS OSX, iPhone, iPad, iPod touch, iTunes, AirPlay and Bonjour are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Play, Android, Chrome, Chromebook and Chromecast are trademarks of Google Inc. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-party product and company names may be trademarks of their respective owners. Copyright notice 2017SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents 05/2017 smarttech.com/kb/171164 Important information WARNING l Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather, mount the product at the appropriate height. l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. l If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original. l Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty. l Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire or product damage which may not be covered by the warranty. l Useonly extension cords and outlets that can fully accommodate the displays polarized plug. l Use the power cable provided with the display. If a power cable is not supplied, contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your countrys safety standards. l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. l Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury. l Use only VESA-approved mounting hardware. i smarttech.com/kb/171164 IMPORTANT INFORMATION l Disconnect all of the displays power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur:
o The power cable or plug is damaged o Liquid is spilled into the display o Objects fall into the display o The display is dropped o Structural damage, such as cracking, occurs o The display behaves unexpectedly when you follow operating instructions CAUTION l Before you clean the displays screen, freeze the screen. Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen. l Avoid setting up and using the display in an area with excessive levels of dust, humidity and smoke. l Make sure an electrical socket is near the display and remains easily accessible during use. l The display should be used only with European TN and TT power distribution systems. It is not suitable for older, IT-type power distribution systems found in some European countries. This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line. Contact qualified personnel if youre uncertain of the type of power system available where youre installing the display. l The accessory slots maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1. l You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the display. ii smarttech.com/kb/171164 IMPORTANT INFORMATION IMPORTANT l The following are the normal operating power requirements for the display:
Model SBID-7075 SBID-7275 Power requirements 100V to 240V AC, 50 Hz to 60 Hz, 147 W 100V to 240V AC, 50 Hz to 60 Hz, 162 W l For additional requirements and other information, refer to the displays specifications (see More information on page9). Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. Radiation exposure statement model SBID-7075 This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Innovation, Science and Economic Development Canada statement This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. iii smarttech.com/kb/171164 IMPORTANT INFORMATION Radiation exposure statement model SBID-7075 This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Cet appareil est conforme la norme ISED CNR-247 pour les appareils radio agrs. Son fonctionnement est soumis aux deux conditions suivantes:
le dispositif ne doit pas produire de brouillage prjudiciable, et 1. 2. ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Dclaration dexposition aux radiations model SBID-7075 Cet quipement est conforme aux limites dexposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet metteur ne doit pas tre co- implants ou exploits conjointement avec une autre antenne ou metteur. CE Products bearing the CE marking comply with one or more of the following EU Directives:
RED 2014/53/EU; RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at smarttech.com/compliance. Radio frequency band and maximum power level:
Transmitting Band (MHz) 24022483.5 Maximum Transmit Power EIRP (dBm) 4.0 iv smarttech.com/kb/171164 Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement CE Chapter 1: Welcome About this guide About the display Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand Chapter 3: Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guestlaptops and other input sources Connecting external speakers Connecting other devices Connector reference Chapter 4: Configuring the display Turning on the display for the first time Connecting to a network Updating system software Switching to the Beta channel Adding or removing apps from the launcher Enabling the Whiteboard Library Chapter 5: Configuring connected computers Installing SMART software on connected computers Setting connected computers resolutions and refresh rates Chapter 6: Maintaining the display Checking the display installation v smarttech.com/kb/171164 i iii iii iv 1 1 2 3 8 9 11 11 13 18 19 20 20 21 23 24 25 29 29 30 35 36 38 38 39 39 40 41 41 CONTENTS Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Chapter 7: Troubleshooting Troubleshooting the display Troubleshooting the displays software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Using settings About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Display Audio Launcher SMARTiQ Whiteboard Screen Share Appendix B: Remotely managing the display Connecting a computer to the display Connecting multiple displays Configuring the computers serial interface settings Power states Commands and responses Commandinventory Resolving issues with remote management Appendix C: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) Batteries vi smarttech.com/kb/171164 41 42 42 43 43 44 44 47 47 50 60 61 63 63 64 64 65 65 66 67 67 68 68 69 69 69 70 70 71 73 74 75 75 76 76 79 81 83 83 83 CONTENTS More information 83 vii smarttech.com/kb/171164 Chapter 1 Welcome About this guide About the display Features Models Components iQ appliance Screen Home button Pens Eraser Convenience panel Presence detection sensors Internal speakers Related products SBA-100 projection audio system SMART Audio 400 classroom amplification system USB extenders More information 1 2 2 3 3 4 4 4 5 6 6 7 8 8 8 8 9 9 This chapter introduces the SMARTBoard 7000 series interactive display. About this guide This guide explains how to install and maintain a SMARTBoard 7000 series interactive display with iQ. It includes the following information:
l How to install the display l How to connect power and devices l How to turn on the display for the first time and configure the iQ appliance l How to maintain the display for years of use l How to troubleshoot issues with the display 1 smarttech.com/kb/171164 CHAPTER 1 WELCOME In addition, this guide includes information on the displays settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page9). About the display The SMARTBoard 7000 series interactive display is the hub of your classroom. iQ technology connects devices, lesson content and pedagogically relevant software to create a cohesive educational experience. PC-free embedded computing provides one-touch access to a diverse suite of SMART applicationsNotebook lessons, amp workspaces, lab gamification activities and whiteboardand collaborative tools, such as wireless screen sharing and a web browser. Theres no need for wires, cables or manual software and firmware updates. Features The display includes the following features:
Description The displays iQ appliance connects devices, lesson content and pedagogically relevant software to create a cohesive educational experience. You can do everything on the display that you can do at your computeropen and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so onby touching the displays surface. You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out. The displays support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time. You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm, the eraser or the erasers on the pens. Up to four users can write or draw digital ink on the screen at the same time. Each pen writes and draws in its own color. The PenID feature enables you to assign different ink appearances to each pen. The display includes integrated speakers for presenting audio from connected input sources. Feature iQ technology Touch support Writing and drawing support Audio support 2 smarttech.com/kb/171164 CHAPTER 1 WELCOME Models The following models of SMARTBoard 6000 series interactive display are available:
Model SBID-7075 SBID-7275 Description SMARTBoard 7075 interactive display SMARTBoard 7075 interactive display with iQ Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page9). Components The display consists of the following components:
No. Name Pictured 1 2 3 4 Screen Presence detection sensor (2) Home button Eraser 3 smarttech.com/kb/171164 More information Page4 Page7 Page4 Page6 CHAPTER 1 WELCOME No. Name 5 6 7 8 Pen (4) Convenience panel iQ appliance Connector panel Not pictured 9 Speakers More information Page5 Page6 Page4 Page25 Page8 iQ appliance The iQ appliance is installed in the accessory slot on the back of the SBID-7275 model. Take advantage of iQ technology and access SMART education software and other applications. CAUTION The accessory slots maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1. Screen The following are the dimensions and aspect ratio for the display:
Models SBID-7075 SBID-7275 Diagonal Width Height Aspect ratio 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9 The displays HyPrTouch (HybridPrecisionTouch) technology enables you to interact with objects on the screen and write and draw in digital ink. Home button Tap the Home button to open the launcher. From the launcher, you can open the iQ appliances apps as well as the settings. 4 smarttech.com/kb/171164 CHAPTER 1 WELCOME Pens The display comes with black, red, blue and green pens. Each pen has an attached eraser and an indicator light. The displays bottom frame includes magnetic holders for the pens. Removing a pen from its holder activates it, and you can use the pen to draw or erase digital ink. Replace the pen when youre done using it to charge it. When you first turn on the display or pick up a pen from the magnetic holder, the pens light turns on to indicate the pens status:
Light Solid green Solid amber Solid red Flashing red Pen status Action The pen is charged and can be used for at least one hour. Pick up the pen and use it to write on the display. Return the pen to the magnetic holder when youre done. The pen is charging but can be used for up to 30 minutes. Use the pen for a few minutes. Return the pen to the magnetic holder when done. The pen needs to be charged within an hour. Finish using the pen and return it to the magnetic holder when done. The pen needs to be charged within 10 minutes. Return the pen to the magnetic holder as soon as possible. Flashing green and red The pen has not been paired with the display. Place the pen in the magnetic holder to pair it with the display. The pens firmware is updating. Wait 30 seconds for the pens firmware to complete updating. Flashing in any color (while the pen is in the magnetic holder) CAUTION When you return a pen to the magnetic holder, make sure its centered in its holder to keep it from falling and being damaged. The pens light turns on to indicate that its properly positioned in the holder. 5 smarttech.com/kb/171164 CHAPTER 1 WELCOME IMPORTANT l After you install the display and turn it on for the first time, place the pens in the holders for at least one minute. This pairs the pens with the display and charges them for testing purposes. l To fully charge the pens, keep them in the holders for at least four hours before users start using the display. Eraser In addition to the pens, the display includes an eraser, which you can use when you want to erase a large area on the screen. The displays bottom frame includes a magnetic holder for the eraser. Replace the eraser when youre done with it. CAUTION When you return the eraser to the magnetic holder, make sure its centered in its holder to keep it from falling and being damaged. Convenience panel The convenience panel contains buttons for turning the display on and off and controlling the volume. It also includes connectors for USB peripherals and a computer or other input source. 6 smarttech.com/kb/171164 CHAPTER 1 WELCOME No. 1 Name Power Procedure l Press to enter or exit Standby mode. l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 3 4 5 6 Volume increase Press to increase the volume. Volume decrease Press to decrease the volume. Freeze USB Type A connector (2) HDMI 2 input connectors Press to freeze and unfreeze the screen. Connect USB drives and other devices that you want to use with the iQ appliance or a connected computer. Connect a computer or other input source to use with the display (see page21). NOTE The Power button indicates the displays status:
Power button Off Amber White Display status Not receiving power Standby mode Normal operating mode Presence detection sensors The display has two presence detection sensors on its top frame that can detect people up to 16' (5 m) away when the display is in Standby mode. When the sensors detect people in the room, the display is ready to turn on. To turn on the display, press the Power or pick up a pen or eraser. button If the room is empty for a specified period, the display returns to Standby mode. 7 smarttech.com/kb/171164 CHAPTER 1 WELCOME Internal speakers The display includes two 10 W integrated speakers. You can also connect external speakers (see Connecting external speakers on page23). Related products Related products for the display include the following:
l SBA-100 projection audio system l SMART Audio 400 classroom amplification system l USB extenders SBA-100 projection audio system The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the displays convenience panel or the digital volume controls in a connected computers operating system. For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146). SMART Audio 400 classroom amplification system The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers. For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137). 8 smarttech.com/kb/171164 CHAPTER 1 WELCOME USB extenders As noted in Connecting cables for room computers, guestlaptops and other input sources on page21, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:
Extender USB-XT CAT5-XT-1100 Specifications smarttech.com/kb/119318 smarttech.com/kb/170202 More information In addition to this guide, SMART provides the following documents for the display:
Document Quick reference Users guide Installation instructions SBID-7075 specifications SBID-7275 specifications Comparison Link smarttech.com/kb/171162 smarttech.com/kb/171163 smarttech.com/kb/171160 smarttech.com/kb/171131 smarttech.com/kb/171133 smarttech.com/kb/171161 These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard 7000 series interactive display with iQ pages in the Support section. 9 smarttech.com/kb/171164 Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Mounting the display Mounting multiple displays Installing the display on a stand 11 12 12 13 13 13 14 15 16 17 18 SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. WARNING Improper installation of the display can result in injury and product damage. Transporting the display After your organization receives the display, you need to transport it to the place where you plan to install it. On occasion, you might also need to move the display to another location after initially installingit. IMPORTANT l Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the displays transportation. 11 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY l When transporting the display, do the following:
o Follow local safety regulations and standards. o Keep the display in its original packaging. o Move the display so that its top frame faces up. o Have at least two people move the display. Using transportation aides You can use the following aides to transport the display:
l Cart l Furniture dolly l Mechanical lift NOTE The display features eyebolt mounting holes for use with mechanical lifts. Refer to the installation instructions for information on using a mechanical lift. Accommodating doorways, hallways and elevators In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transport. You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up). 12 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY Dealing with cracked, chipped or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See Shattered glass on an interactive display for information about conditions that can cause the displays glass to shatter even when its not in use. If the displays glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the displays glass shatters, carefully clean up the area and have the display repaired or replaced. CAUTION For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered. Saving the original packaging Save the original packaging to repack the display with as much of the original packaging as possible in case you need to transport the display again after you initially install it. This packaging was designed to provide the best possible protection against shock and vibration. CAUTION Transport the display only in original or replaced packaging. Transporting the display without correct packaging can lead to product damage and voids the warranty. NOTE If the original packaging isnt available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where). Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. 13 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY Choosing a location A display is typically installed at the rooms focal point, such as at the front of a classroom. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:
Factor Considerations Room setup l The location allows teachers and students, including those in wheelchairs, to access the display. Wall support Power and other connections l The location is clearly visible to all students in the classroom. For more information, see Recommended viewing distances and viewing angles for SMARTBoard interactive displays. l The display will not be installed where it could be hit by a door or gate. l There are no nearby shelving units, desks or other furniture that has doors or drawers that could hit the display. The wall can support the weight of the display and mounting equipment. Refer to the models specifications for the weight of the display (see More information on page9). l The location is close to the following:
o A power outlet o A network outlet (if you plan to use a wired network connection) o A room computer (if you plan to connect a room computer) o Speakers and other devices that you want to connect to the display l The location is not where the mains power supply enters the building. Lighting The location is not near bright light sources, such as windows or strong overhead lighting. Infrared (IR) lighting can cause issues with presence detection. Acoustics The location has good acoustics. TIP Stand in different parts of the room and count to ten loudly. If you hear anything other than your own voice (such as a rattle, buzzing from elsewhere in the room or echoes), the room may require some modifications to improve the acoustics. Work with an audio specialist to improve the acoustics. 14 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Environment and ventilation l The location meets the environmental requirements in the displays specifications (see More information on page9). l The display isnt subjected to strong vibrations or dust. l There is adequate ventilation or air conditioning around the display so l that heat can flow away from the unit and the mounting equipment. If youre planning to install the display in a recessed area, there is at least 4" (10 cm) of space between the display and the recessed walls to enable ventilation and cooling. Choosing a height Consider the general height of the user community when you choose the height for the display. SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor. 15 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following:
l Mount the display vertically (90 relative to the floor plus or minus 2 for tolerance) and in landscape orientation. SMART doesnt support mounting the display at other angles or in portrait orientation. l Use a standard VESA mounting plate. 16 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY l Use M8 screws to fasten the wall bracket. Screw length 12 mm + x mm < M8 < 45 mm + xmm where x is the combined thickness of the wall bracket and washer Fasten force 97.36177.01 in-lb. (1120 Nm) CAUTION Do not over-tighten the screws. NOTE SMART recommends M8 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. l Because the receptacles might not be easily accessible after you mount the display, consider connecting cables for power, room computer and other devices while the display is still in its packaging (see Chapter 3: Connecting power and devices on page19). Mounting multiple displays If you mount multiple displays side by side, connect the displays using RS-232 cables. This will allow you to turn on, turn off and otherwise operate all of the displays from the right-most displays convenience panel. 17 smarttech.com/kb/171164 CHAPTER 2 INSTALLING THE DISPLAY NOTE For more information on using RS-232 cables for remote management, see Appendix B:
Remotely managing the display on page73. Installing the display on a stand If you want to move the display from place to place or if its not possible to install the display on a wall, you can install it on a stand. IMPORTANT If you install the display on a stand, do not move the stand while the display is on. For information on selecting and using a third-party stand, see SMART installation standards
(smarttech.com/kb/171035). 18 smarttech.com/kb/171164 Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guestlaptops and other input sources Using recommend cables Connecting to the connector panel Connecting to the convenience panel Viewing a connected computer or other devices input Connecting external speakers Connecting other devices Connector reference Display connectorpanel Display convenience panel iQ appliance Other connectors 20 20 21 22 22 23 23 23 24 25 25 26 26 27 Connect the display to power after you install it but before you turn it on for the first time and configure the iQ appliance. You can also connect cables for room computers, guest laptops or other input sources as well as for speakers and other devices. By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed. WARNING Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. 19 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the displays specifications for power requirements and power consumption information
(see More information on page9). Connecting to a network The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliances apps require a network connection as well. You can connect to a network using a Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For more information about the displays network connection and configuration, see Connecting to a network on page30. IMPORTANT Do not use the RJ45 jack on the iQ appliance to connect to a network. 20 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES TIP If youre using one of the displays RJ45 jacks to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room. Connecting cables for room computers, guestlaptops and other input sources You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray disc players. IMPORTANT Do not connect computers or other devices to the iQ appliance. SMARTBoard 7000 series interactive displays do not support the use of this connector. NOTE For information about configuring connected computers, see Chapter 5: Configuring connected computers on page39. 21 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES Using recommend cables SMART recommends the following varieties of cable:
Cable type HDMI Maximum length 23' (7 m)1 Recommendation Use only certified HDMI cables that have been tested to support the performance standard you require. DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables. VGA
[N/A]
Use VGA cables with all pins in their connectors fully populated and wired. Stereo 3.5 mm 20' (6 m)
[N/A]
USB 16' (5 m) Use a USB extender if the distance between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page9. Using cables that exceed these maximum lengths may produce unexpected results, degraded picture quality or degraded USB connectivity. Connecting to the connector panel The connector panel includes three sets of computer connectors:
l VGA: This set of connectors can accommodate a USBcable for touch control, a VGA cable for video and a stereo 3.5 mm cable for audio. l HDMI 1: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio. l DisplayPort: This set of connectors can accommodate a USBcable for touch control and a DisplayPort cable for video and audio. 1The performance of cables longer than 23' (7 m) is highly dependent on the cables quality. 22 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the convenience panel In addition to the three sets of computer connectors on the connector panel, there is one set of computer connectors on the convenience panel:
HDMI 2: This set of connectors can accommodate a USBcable for touch control and an HDMI cable for video and audio. Viewing a connected computer or other devices input Users can use the Input app to view the computer or other devices input on the display. For information about the Input app, see the SMARTBoard 7000 series interactive display users guide (smarttech.com/kb/171163). Connecting external speakers The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection audio system on page8) or third-party external active speakers if youre providing sound in a larger space. You can connect external speakers to the display using the stereo 3.5mm out connector (pictured). Alternatively, you can connect external speakers directly to a room computer. 23 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers. Connecting other devices In addition to external speakers, you can connect the following devices to the display:
Device type Details Microphones Microphones can improve the audio experience in a classroom or lecture hall. SMART offers a classroom audio system that includes microphones (see SMART Audio 400 classroom amplification system on page8). Room control systems Although SMART doesnt offer room control equipment, the display supports RS-232 communication for remote management (see Appendix B: Remotely managing the display on page73). 24 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference Display connectorpanel The following diagram and table present the connectors on the displays connector panel:
No. Connector Connects to Stereo 3.5 mm out External speakers S/PDIF out Digital audio output Stereo 3.5 mm in VGA input (audio) USB Type-B VGA in VGA input (touch) VGA input (video) USB Type-B HDMI 1 input (touch) HDMI 1 input
(videoandaudio) Notes See page23. See page23. See page21. See page21. See page21. See page21. See page21. HDMI in USB Type-B DisplayPort in USB Type-A RJ45 (2) DisplayPort input (touch) See page21. DisplayPort input
(videoandaudio)
[N/A]
Network See page21. This connector is a service port. See page20. 1 2 3 4 5 6 7 8 9 10 11 25 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES Display convenience panel The following diagram and table present the connectors on the displays convenience panel:
No. Connector Connects to 1 2 3 USB Type-A (2) Supported peripherals USB Type-B HDMI 2 input (touch) HDMI in HDMI 2 input
(videoandaudio) Notes
[N/A]
See page21. See page21. iQ appliance The following diagram and table present the connectors on the iQ appliance:
Connects to Network Notes Do not use this connector. Use the connectors on the display instead. See page20. USB Type-A (2) Supported peripherals
[N/A]
No. Connector RJ45 1 2 26 smarttech.com/kb/171164 CHAPTER 3 CONNECTING POWER AND DEVICES No. Connector Connects to Notes 3 4 5 6 HDMIout USB Type-B HDMI in N/A This connector is not supported. OPS/HDMI input (touch) OPS/HDMI input
(videoandaudio) Do not use this connector. Use the connectors on the display instead. See page21. Do not use this connector. Use the connectors on the display instead. See page21. USBType-B
[N/A]
This connector is a service port. Other connectors There are additional connectors on the bottom of the display (see Mounting multiple displays on page17 and Appendix B: Remotely managing the display on page73). 27 smarttech.com/kb/171164 Chapter 4 Configuring the display Turning on the display for the first time Connecting to a network Configuring the network for the display Configuring the network for iQ functions Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software Applying an automatic system software update manually Updating system software manually Switching to the Beta channel Before switching to the Beta channel Switching between the Beta and Stable channels Getting support and sending feedback Adding or removing apps from the launcher Enabling the Whiteboard Library 29 30 30 30 33 34 35 35 36 36 36 36 37 38 38 After you have mounted the display and connected power and devices, you can start it for the first time and configure the apps as described in this chapter. Turning on the display for the first time Turn on the display after mounting it and connecting power and devices. 29 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY To turn on the display for the first time 1. Flick the switch beside the AC power inlet to the ON(I) position. 2. Select your preferred language, and then tap Next. 3. Select your country, and then tap Next. 4. Name the display, and then tap Next. 5. Set the date and time, and then tap Next. 6. If the display isnt using a wired network connection, select a wireless network, and then tap Next. 7. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMARTBoard 7000 series interactive displays users guide (smarttech.com/kb/171163) 8. Tap Finish. The Welcome screen appears. Connecting to a network You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you do so, your organizations network administrators need to configure the network for the display. Configuring the network for the display Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and enable the display to set the date and time automatically. Configuring the network for iQ functions Network administrators need to configure the network so users can update the displays firmware and system software automatically over the air and to allow apps to function properly. 30 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY To configure the network Add these URLs to the network whitelist. URL Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates https://*.mixpanel.com
*.hockeyapp.net https://*.smarttech-prod.com http://*.loggly.com http://*.smarttech.com https://*.smarttech.com https://www.fabric.io/
https://*.classlab.com iQ system software iQ system software SMARTNotebook Player SMARTNotebook Player iQ system software, Workspaces, app, Activities app, SMARTNotebook Player SMARTNotebook Player SMARTNotebook Player Workspaces app, Activities app https://www.firebase.com/test.html Workspaces app, Activities app https://*.smartamp.com https://*.google.com http://*.google-analytics.com https://www.gstatic.com https://*.firebaseio.com https://*.cloudfront.com https://content.googleapis.com https://gstatic.com https://*.youtube.com Workspaces app, Activities app Activities app Activities app Activities app Activities app Activities app Workspaces app Workspaces app Workspaces app, SMARTNotebook Player https://api.datamarket.azure.com Workspaces app 31 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app 1. Open the required TCP/UDP ports:
Protocol Port range TCP UDP TCP TCP TCP UDP TCP TCP UDP UDP TCP TCP TCP UDP TCP TCP UDP UDP 80 123 3689 5000 5353 5353 7000 7001 7010 7011 7100 47000 4915265535 4915265535 49228 50259 54780 62572 Feature Outbound http Network Time Protocol iTunes music sharing Audio streaming mDNS mDNS Picture sharing Video streaming Display mirroring Display mirroring Display mirroring Audio negotiation Dynamic ports Dynamic ports Google Cast Google Cast Google Cast Google Cast 2. Configure the network to allow Bonjour and mDNS (multicast). 3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. NOTE Using a 5 GHz network connection may provide a better experience with the Screen Share app. 32 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY To allow SMARTNotebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers Connecting the display to a network The display can connect to a network using either Wi-Fi or an Ethernet connection. Network administrators can also add a browser proxy. To connect to a Wi-Fi network 1. If an Ethernet cable is connected to the display, disconnect it. 2. Tap the Home button on the screen. The launcher appears. 3. Tap Settings
. The Settings window appears. 4. Tap Wi-Fi. NOTE Ensure Wi-Fi is turned On. 5. Select a wireless network. If the Wi-Fi network is not password protected, the display connects to the network. 6. If the network requires a password, enter the Wi-Fi password and tap Connect. OR If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect. TIP Use the crosshairs to move the on-screen keyboard. 33 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the display. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router. To add a proxy 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Tap Wi-Fi. 4. Tap and hold the network to which youre adding a proxy. A dialog box appears. 5. Tap Modify network. 6. Select Show advanced options. 7. In the Proxy box, select Manual. 8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes. 9. Tap Save. Evaluating the impact of Screen Share on your network data usage When you connect your device or computer to the display using Screen Share, the screen sharing protocol compresses the image from your device or computer. The protocol may transmit only areas of the screen that change. This can make it difficult to estimate the impact of Screen Share on a network where many users would like to screen share simultaneously. For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of teachers might be streaming video while 90% might be sharing static content with occasional updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use the following table to help estimate the impact of wireless Screen Share on your network. 34 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY Content being shared Data rate transmission Static content with minor screen movement 20 kb/sec Static content with periodic scrolling or refreshes Spikes briefly to 500600 kb/sec, returns to 20 kb/sec Gaming or streaming video with major screen changes 700 kb/sec1.2 Mbps Updating system software When the display is connected to the Internet, it updates the system software and the firmware automatically. When an update to the system software or firmware is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. The update begins when the countdown is complete. The display shows a blank screen for four minutes. When the update is complete, the display shows the Whiteboard and any content that was on Whiteboard before the update. NOTE You can configure your organizations network to allow or prevent automatic system software and firmware updates (see Configuring the network for the display on page30). Applying an automatic system software update manually If the display has downloaded the system software update but hasnt yet applied the update, you can start the update process manually from Settings. To apply an automatic system software update manually 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Scroll to Auto Update. 4. Under Check for Updates Now, tap Apply Update Now. 35 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. Switching to the Beta channel The Beta channel is meant for advanced users who are comfortable using pre-release software. System software releases in the Beta channel contain new features that are still in development. Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram. IMPORTANT l You may encounter bugs or other unexpected behavior in pre-release software. l Features previewed in the Beta channel may never appear in a Stable channel release. l There may be frequent updates to the displays system software. l The user interface may change significantly as features develop. l If you switch to the Beta channel and want to return to the Stable channel, you must perform a factory reset that erases all of the displays settings. Before switching to the Beta channel Before switching to the Beta channel, back up important Whiteboard content using the SMARTkapp app. See the SMARTBoard 7000 series interactive displays users guide
(smarttech.com/kb/171163). Switching between the Beta and Stable channels To switch to the Beta channel 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Tap Auto Update. 36 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Update Channel, and then select Beta Channel. A dialog box appears asking you to confirm the switch to the beta system software releases. The display checks for a Beta system software update. To switch to the Stable channel 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Tap Auto Update. 4. Tap Update Channel, and then select Stable Channel. A dialog box appears asking you to confirm the switch to the Stable channel system software releases. The display checks for a Stable channel system software update. 5. Tap Ready to apply update. Getting support and sending feedback SMART Support will not be able to help you resolve problems you may encounter in Beta channel releases. SMART appreciates your willingness to use Beta channel releases and values all types of feedback. l Report issues with Beta channel releases at smarttech.uservoice.com. l Provide feedback to SMART about new features at smarttech.uservoice.com. l Suggest new features to SMART at smarttech.uservoice.com. 37 smarttech.com/kb/171164 CHAPTER 4 CONFIGURING THE DISPLAY Adding or removing apps from the launcher You can add or remove apps from the launcher. To add or remove apps from the launcher 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Tap Launcher. 4. Select the apps you want to include in the launcher. OR Clear the check boxes for apps you want to remove from the launcher. Enabling the Whiteboard Library The display saves Whiteboard sessions to the Library. The Library is disabled on some displays and must be enabled if you want to save Whiteboard sessions or continue previous sessions. To enable the Library 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings
. The Settings window appears. 3. Tap Applications, and then tap Whiteboard
. 4. Switch the Library option ON. 38 smarttech.com/kb/171164 Chapter 5 Configuring connected computers Installing SMART software on connected computers Setting connected computers resolutions and refresh rates 39 40 Install SMARTsoftware and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guestlaptops and other input sources on page21. Installing SMART software on connected computers The display comes with a license for SMARTLearning Suite. SMARTLearning Suite includes the following software:
Software Description SMARTNotebook collaborative learning software Enables users to create .notebook files that include graphics, text, tables, lines, shapes, animations and more SMART Product Drivers Enables connected computers to detect input from the display SMARTInk Enables users to write and draw in digital ink over applications, files, folders, websites and any other open window on connected computers You can download SMART software from smarttech.com/downloads and install it on a room computer. You can purchase additional licenses of SMARTLearning Suite to install on guest laptops and other computers. Contact your authorized SMART reseller (smarttech.com/where) for more information. 39 smarttech.com/kb/171164 CHAPTER 5 CONFIGURING CONNECTED COMPUTERS IMPORTANT Make sure a computer meets the minimum requirements in the SMARTNotebook software release notes before you install SMART Learning Suite. Setting connected computers resolutions and refresh rates The following table presents the recommend resolutions and refresh rates for the displays input sources:
Input source HDMI 1 HDMI 2 DisplayPort VGA Resolution 38402160 19201080 19201080 19201080 Refresh rate 60Hz 60Hz 60Hz 60Hz If possible, set any connected computers to these resolutions and refresh rates. 40 smarttech.com/kb/171164 Chapter 6 Maintaining the display Checking the display installation Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display 41 41 42 42 43 43 44 44 With proper maintenance, the display will provide years of use. Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed. l Check the mounting location for signs of damage or weakness that can occur over time. l Check for loose screws, gaps, distortions or other issues that could occur with the mounting hardware. If you find an issue, contact a trained installer. Cleaning the display Follow these instructions to clean the displays screen without damaging its anti-glare coating or other product components. CAUTION l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. l Do not rub the screen with dense or rough material. l Do not apply excessive pressure to the screen. 41 smarttech.com/kb/171164 CHAPTER 6 MAINTAINING THE DISPLAY l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Press the Freeze button on the convenience panel to temporarily freeze the screen (see Convenience panel on page6). 2. Wipe the screen with a lint-free, non-abrasive cloth. NOTE Alternatively, you can use a damp cloth with a drop of dish soap. 3. Press the Freeze button on the convenience panel to unfreeze the screen. Maintaining ventilation The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure. l Clean accessible ventilation holes monthly with a dry cloth. l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the display from the wall. For more information on removing the display, see Removing and transporting the display on page44. CAUTION Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke. Preventing condensation The screen contains layers of glass that can collect condensation, especially in the following conditions:
l Temperature extremes with high humidity l Rapid changes in humidity, which can occur when you operate the product near water (such as a pool, kettle or air conditioner ventilator) 42 smarttech.com/kb/171164 CHAPTER 6 MAINTAINING THE DISPLAY To evaporate condensation from the display 1. Remove the humidity source from the display, if possible. 2. Turn off the display. 3. Remove any moisture from the display with a smooth, dry cloth. 4. If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), leave the display turned on for 48 hours. Otherwise, leave the display turned off for 48 hours. Replacing the pens and eraser To prevent damage to the displays anti-glare coating, replace a pen if its nib or eraser pad become worn. You can purchase replacement pens and erasers from the Store for SMART Parts
(seesmarttech.com/Support/PartsStore). Turning the display off and back on In some situations, you need to turn off the display for a period of time. You can turn it back on after. To turn the display off 1. Press the Power button on the convenience panel for four seconds. A slider appears on the screen. 2. Move the slider to the right. 3. Flick the switch beside the AC power inlet to the OFF(O) position. NOTE Wait at least 30 seconds before turning the display back on. To turn the display back on Flick the switch beside the AC power inlet to the ON(I) position. 43 smarttech.com/kb/171164 CHAPTER 6 MAINTAINING THE DISPLAY Resetting the display You can reset the display and the iQ appliance using the convenience panel. To reset the display Press and hold the Power button on the convenience panel for 10 seconds. The display and iQ appliance reset. Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove the display safely, use two or more trained installers. WARNING l Do not attempt to move the display by yourself. The display is very heavy. l Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage. IMPORTANT Follow any documentation included with the third-party mounting hardware. To remove the display 1. Turn off any connected computers. 2. Turn off the display (see Turning the display off and back on on the previous page). 3. Remove all accessible cables and connectors. 4. Remove the iQ appliance from the accessory slot. 44 smarttech.com/kb/171164 CHAPTER 6 MAINTAINING THE DISPLAY 5. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. CAUTION Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen. 6. Remove the mounting brackets. To transport the display See Transporting the display on page11. 45 smarttech.com/kb/171164 Chapter 7 Troubleshooting Troubleshooting the display Resolving issues with power Resolving issues with video Resolving issues with audio Resolving issues with touch and digital ink Troubleshooting the displays software Resolving general issues Resolving issues with Activities Resolving issues with Workspaces Resolving issues with SMARTNotebook Player Resolving issues with Browser Resolving issues with Input Resolving issues with Screen Share Resolving issues with Android mobile devices Resolving issues with Apple devices Resolving issues with Chrome browser and Chromebook Resolving issues with Windows computers Advanced troubleshooting for Screen Share Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Locating the display serial number Locating the iQ appliance serial number 47 48 48 49 49 50 50 51 51 51 52 52 53 53 55 57 58 59 60 61 61 61 This chapter explains how to troubleshoot issues with the display and its software. Troubleshooting the display The following information helps you resolve a variety of common issues with the display, including issues with:
l Power l Video 47 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING l Audio l Touch and digital ink Resolving issues with power Issue Solutions The display doesnt turn on and its indicator light isnt on. The display turns on, its status lights turn on, but nothing shows on the screen. l Make sure the power cable is properly connected to the wall and display. l Make sure the switch beside the AC power inlet is in the ON (I) position. l Make sure the power outlet is working by testing it with a different device. l Make sure the power cable is working by testing it with a different device. See Resolving issues with video below. Resolving issues with video Issue Solutions Youre experiencing the following or similar issues with video:
l A computer is connected to the display, but only Looking for a connection appears on the screen. l The image on the screen is flickering, flashing or lines, double images, snow or other distortions are appearing. l The image is cut off or shifted to the left or right. l The image doesnt fill the entire screen. Youre experiencing other issues with video or the solutions above dont resolve the issue. l Make sure the computer is connected to the display with only a single cable. l Make sure the video cable connecting the display and the computer meets SMARTs recommendations. See Connecting cables for room computers, guestlaptops and other input sources on page21. l Make sure the cables connecting the display to the computer are securely fastened. l Set the computers resolution and refresh rate to values supported by the display. See Setting connected computers resolutions and refresh rates on page40. l Make sure the video cable and computer are working by testing them with a different display. NOTE Test the video cable and the computer separately to isolate issues. l Make sure the display connectors are working by testing them with a different computer or other input source. l Restart the display. See Turning the display off and back on on page43. l See Referring to the SMART knowledge base for additional troubleshooting information on page60. 48 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with audio Issue Solutions Youre experiencing the following or similar issues with audio:
l Make sure the display and the connected computer arent muted. See Convenience panel on page6. l No sound is coming from the l Make sure the displays sound settings are correct. speakers. l Sound is coming from the speakers, but the volume is low. l The sound is distorted or muffled. Youre experiencing other issues with audio or the solutions above dont resolve the issue. See Appendix A: Using settings on page63. l Be aware that the stereo 3.5 mm in connector only works with the VGA input. See Connecting cables for room computers, guestlaptops and other input sources on page21. If youre using the integrated speakers, set the volume for the computer and any running applications to 80%, and then adjust the displays volume. OR If youre using external speakers, set the volume for the computer, any running applications and the display to 80%, and then adjust the speakers volume. See Convenience panel on page6. If youre using external speakers, use different cables to verify if the issue is with the cables. l l l See Referring to the SMART knowledge base for additional troubleshooting information on page60. Resolving issues with touch and digital ink Issue Solutions Youre experiencing the following or similar issues with touch and digital ink:
l Be aware that users cant touch or write or draw over content shared with the Screen Share app. l Clean the display. l The display doesnt respond See Cleaning the display on page41. to touch. l Digital ink doesnt appear when users write on the screen. l Unwanted digital ink is appearing on the screen. l When users touch or write on the screen, the pointer or digital ink appears in the wrong place. Youre experiencing other issues with touch and digital ink or the solutions above dont resolve the issue. l Make sure SMART Product Drivers and SMARTInk are installed and running on the computer. See Installing SMART software on connected computers on page39 Install the latest firmware. See Chapter 6: Maintaining the display on page41. l l Make sure the computer is connected to the display with only a single cable. l Make sure the cables connecting the display to the computer are securely fastened. l Restart the computer. l Restart the display. See Turning the display off and back on on page43. l See Referring to the SMART knowledge base for additional troubleshooting information on page60. 49 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Troubleshooting the displays software This section explains how to troubleshoot the displays software. Resolving general issues Issue Solutions An app or feature is missing or not available. l The apps and features available depend on the iQ appliance model. See Identifying your SMARTkappiQ system and AM30 appliance version. The iQ apps and features do not appear when the display is turned on. There is no content from the HDMI video out connector. When updating the iQ system software with a USB drive, the update process doesnt start. l The iQ system software may not include that feature or app. See the iQ system software release notes. l The app may be disabled. See Appendix A: Using settings on page63. l Wait for a minute after first turning on the display or switching the input source to the iQ appliance. This delay may be longer immediately after upgrading the iQ system software. l The iQ appliance has stopped responding during startup or after a system software update. Turn off the display, unplug the power cable and wait at least 30 seconds before reconnecting the power cable and turning on the display. The connected HDMI sync device (for example, a display, video splitter, video extender or video capture system) may not support High-Bandwidth Digital Content Protection (HDCP). Make sure the sync device is able to receive and display HDMI content that is protected by HDCP. For more information, see SMART Board interactive flat panels and High-bandwidth Digital Content Protection (HDCP). l The iQ system software version already installed may be newer than or the same version as the version on the USB drive. Compare the version number of the current iQ system software with the version number of the upgrade file on the USB drive. l Follow the installation instructions provided on SMARTs website when updating the iQ system software. TIPS o Make sure the USB drive is FATformatted. o Make sure the file has not been renamed or unzipped. The file should be copied to the USB drive unmodified. o Make sure the file is located in the root folder on the USB drive. o Make sure the USB drive is inserted in the convenience panel on the displays frame. o After inserting the USB drive in the convenience panel, switch to the Whiteboard app. 50 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with Activities Issue Solutions There is an issue with Activities. l Make sure the display is connected to a network. l See Connecting to a network on page30. If Activities cant visit secure (https) websites, make sure the displays date and time are correct. See Date & time on page68. l Make sure the network firewall isnt blocking services required for Activities. See Configuring the network for the display on page30. l Contact your system administrator. Resolving issues with Workspaces Issue Solutions Workspaces is unable to display any content. l Make sure the display is connected to a network. l See Connecting to a network on page30. If Workspaces cant visit secure (https) websites, make sure the displays date and time are correct. See Date & time on page68. l Make sure the network firewall isnt blocking services required for Workspaces. See Configuring the network for the display on page30. l Contact your system administrator. Resolving issues with SMARTNotebook Player Issue Solutions The displays name doesnt appear in the list of available devices. Make sure the display and computer are set to the correct date and time. See Date & time on page68 and your computers documentation. Im unable to download SMARTNotebook Player. l If youre using an iPhone, download the app from the Apple AppStore. l Notebook Player is currently unavailable for Android devices and iPad devices. Im unable to sign in to Notebook Player. There are no SMARTNotebook files in the mobile app. The mobile device or Notebook Player is no longer connected to the display. Use your Google or Microsoft account to sign in. You need to share a SMARTNotebook file with the display. See the SMARTBoard 7000 series interactive displays users guide
(smarttech.com/kb/171163) and your computers documentation. The display or the mobile device is unable to connect to the Internet. Check the settings for display and the mobile device and try connecting again. 51 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with Browser Issue Solutions There is an issue with Browser. l Make sure the display is connected to a network. l See Connecting to a network on page30. If Browser cant visit secure (https) websites, ensure the displays date and time are correct. See Date & time on page68. l Contact your system administrator. Resolving issues with Input Issue Solutions There is an issue with the image. l See Resolving issues with video on page48 for more information. l Connect the computer to the displays connectors. See <XREF>. l If youre using two connected video cables, use one longer cable or move the computer so its within a single cable length of the iQ appliance. l The computers video resolution settings and refresh rates arent supported by the display. The display supports the following resolutions and refresh rates:
o o 1920 1080 at 6 0 Hz 1280 720 at 60 Hz There is an issue with touch. l Make sure the USB cable is securely fastened to both your computer and the display. l Use a USB 2.0 cable and make sure its connected to the correct USB receptacle. See Connecting cables for room computers, guestlaptops and other input sources on page21. If touch interactivity is slow, close some open applications on the computer. l Make sure the latest version of SMART Product Drivers is installed on your l computer. See smarttech.com/downloads. l Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter USB cable. l See Resolving issues with audio on page49. l Turn off the mute setting on your computer. l Turn up the volume on your computer. l Turn up the volume on the display. See Convenience panel on page6. There is an issue with audio. 52 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with Screen Share TIP Restart the Screen Share app and its discovery services:
1. On the display, open the launcher. The launcher appears. 2. Tap Settings
. 3. Scroll to Applications > Screen Share. 4. Tap Reset. Resolving issues with Android mobile devices Issue Solutions The displays name doesnt appear in the list of available devices. l Make sure your mobile device is on the same network as the display. l Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play to use Screen Share. If your display is using a wired network connection, try connecting it to a wireless network. l NOTE Wired and wireless networks dont often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer thats connected wirelessly. l Make sure the display and mobile device are set to the correct date and time. See Date & time on page68 and your mobile devices documentation. l On your mobile device, turn Airplane mode on and then off again. l Restart your Android mobile device. NOTE Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly. l Restart your display. See Turning the display off and back on on page43. If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and then try to connect to the display again. l l Ensure you have the latest operating software on your Android mobile device. Make sure no system updates are pending for your Android mobile device. See the mobile devices user guide for more information. 53 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Issue Solutions The displays name appears in the list of available devices but youre unable to connect to it. l Open the Screen Share app. a. On the display, open the launcher. The launcher appears. b. Tap Screen Share
. The video is choppy or the audio isnt in sync with the video. l If your network is slow or congested, Screen Share is affected. Contact your administrator. l Your mobile device could be connected to different access points than your display, which can increase latency. Turn Airplane mode on and then off on your mobile device to try to connect to a closer access point. l Make sure the antenna is attached to the iQ appliance. l Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page34. l Your mobile device may not be optimized for sharing its screen and is limited to lower quality performance. Try connecting with a different mobile device. l Ensure you have the latest operating software on your Android mobile device. Make sure no system updates are pending for your Android mobile device. See the mobile devices user guide for more information. The video has no audio. l Make sure the volume on your mobile device is turned up and the display is not muted. l Turn up the volume on the display. See Convenience panel on page6. l Make sure you have the latest operating software on your Android mobile device. l Restart your mobile device. Touch interactions are not supported while using Screen Share. Contact your system administrator. The screen is not responding to touch or youre unable to write or draw with the pens. The issues persist even after youve restarted your Android mobile device and ensured it is on the same network as the display. 54 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with Apple devices Issue Solutions The displays name doesnt appear in the list of available devices. l Make sure your mobile device or computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. l NOTE Wired and wireless networks dont often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer thats connected wirelessly. l Make sure the display and computer are set to the correct date and time. See Date & time on page68 and your computers documentation. l On your mobile device, turn Airplane mode on and then off on your mobile device. l Restart your mobile device. NOTE Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly. l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. l Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video econders that might have stopped working properly. l Restart your display. See Turning the display off and back on on page43. If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and then try to connect to the display again. l l Make sure your computer or device has the latest operating system software. The displays name appears in the list of available devices but youre unable to connect to it. Open the Screen Share app. a. On the display, open the launcher. The launcher appears. b. Tap Screen Share
. 55 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isnt in sync with the video. l If your network is slow or congested, Screen Share is affected. Contact your administrator. l The display and the mobile device or computer could be connected to different wireless access points, which can increase latency. On the mobile device, turn Airplane mode on and back off to try to connect to a closer access point. On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect to a closer access point. l Make sure the antenna is attached to the iQ appliance. l Reduce your computers display resolution to 1920 1080 or lower. l Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page34. l Make sure your computer or device has the latest operating system software. The video has no audio. l Make sure the volume on your iOS device is turned up and the display is not muted. l Make sure the Ring/Silent switch isnt set to silent on your mobile device. l Turn up the volume on the display. See Convenience panel on page6. Touch interactions are not supported while using Screen Share. Contact your system administrator. The screen is not responding to touch or youre unable to write or draw with the pens. The issues persist even after youve restarted your Mac computer or iOS mobile device and ensured they are on the same network as the display. 56 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Resolving issues with Chrome browser and Chromebook Issue Solutions The displays name doesnt appear in the list of available devices. l Make sure your computer is on the same network as the display. l If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks dont often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer thats connected wirelessly. l Make sure the display and computer are set to the correct date and time. See Date & time on page68 and your computers documentation. l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. l Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly. l For more information about the Google Cast browser extension, see Casting a tab or entire desktop. l Restart your display. See Turning the display off and back on on page43. If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and try to connect to the display again. l The displays name appears in the list of available devices but youre unable to connect to it. Open the Screen Share app. a. On the display, open the launcher. The launcher appears. b. Tap Screen Share
. The video is choppy or the audio isnt in sync with the video. l If your network is slow or congested, Screen Share is affected. Contact your administrator. l Not all devices are designed for video encoding for Screen Sharing, so video streaming might not behave as expected. l Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page34. l Screen Share has not been optimized for performance with Chromebooks. For best results, limit usage to static content. l The display and the computer might be connected to different wireless access points, which can increase latency. On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect to a closer access point. l Make sure the antenna is attached to the iQ appliance. 57 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Issue Solutions Parts of the image do not display correctly when sharing streaming video to the display. The screen is not responding to touch or youre unable to write or draw with the pens. If sharing content from a Chrome browser tab, share the entire desktop. See the SMARTBoard 7000 series interactive displays users guide
(smarttech.com/kb/171163) for more information. Touch interactions are not supported while using Screen Share. Resolving issues with Windows computers Issue Solutions The displays name doesnt appear in the list of available devices. l Make sure your computer is on the same network as the display. l If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks dont often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer thats connected wirelessly. l Make sure the display and computer are set to the correct date and time. See Date & time on page68 and your computers documentation. l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. l Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly. l Restart your display. See Turning the display off and back on on page43. If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and try to connect to the display again. l l Make sure the operating system on your computer is up to date. l Windows Wireless Display (Miracast) is currently not supported. o Use Google Cast from Chrome browser. See the SMARTBoard 7000 series interactive displays users guide
(smarttech.com/kb/171163). o You can purchase AirParrot, an application that allows you to share your computers display, an application, audio or a media file. See AirParrot. l If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and then try to connect to the display again. The displays name appears in the list of available devices but youre unable to connect to it. Open the Screen Share app. a. On the display, open the launcher. The launcher appears. b. Tap Screen Share
. 58 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isnt in sync with the video. l If your network is slow or congested, Screen Share is affected. Contact your administrator. l The Wi-Fi signal could be weak. Contact your administrator. l Your device could be connected to a different access point than your display, which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point. l Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page34. l Make sure the antenna is attached to the iQ appliance. l Reduce your displays resolution to 1920 1080 or lower. l Make sure the operating system on your computer is up to date. l l l If youre using AirParrot, make sure AirParrot is up to date. If youre using Chrome, the browser is version 52 or later and is up to date. If youve restarted your display and still dont see the displays name in the list of devices, wait several minutes and then try to connect to the display again. Chrome browser version 52 or later Touch interactions are not supported while using Screen Share. Which version of Chrome browser supports Screen Share?
The screen is not responding to touch or youre unable to write or draw with the pens. Advanced troubleshooting for Screen Share Issue Solutions Mobile devices and computers cant find the display. l School networks often block a number of network ports. Ask the administrator to allow o TCPports 7000, 8008, 8009, 47000, 7100, 49228, 50259 o UDP ports 62572 and 54780 o o If using Google Cast, UDP port 1900 If using Windows computer or a Mac computer, UDP port 5353. See To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app on page32 for more information. l The displays casting ID may not have propagated yet through the network or may be cached on the network when its not actually available. Wait several minutes and attempt to connect again. l Youre using Miracast or an unsupported wireless screen casting method. See the SMARTBoard 7000 series interactive displays users guide
(smarttech.com/kb/171163). 59 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Issue Solutions Screen Share is not working for Windows computers. l There might be an issue with the Windows firewall. o Windows 7 operating system: See Allow a program to communicate through Windows Firewall. o Windows 8 operating system: See Windows Firewall from start to finish. l Your antivirus product might be blocking access. See the antivirus products help for more information. Screen Share is not working for Mac computers. l There might be an issue with the Mac firewall. See OSX: About the application firewall. AirPlay is not displaying on an iOS mobile device. l Your antivirus product might be blocking access. See the antivirus products help for more information. l The network must be configured to run Bonjour and mDNS, and Multicast must be enabled. l Ensure your device and display are on the same VLAN or subnet. l Ensure the iOS device is on the same network as the display. l Try connecting the display with a wired network connection. l See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch. Screen Share is not working on Android devices. l Ensure your Android mobile device is on the same network as the display. l Casting the screen is available on mobile devices running Android 4.4.2 or later. l Turn off the devices Power Saving mode. l If youve downloaded the Google Cast app, see Cast your Android screen from the Chrome Cast app. l Your antivirus product might be blocking access. See the antivirus products help for more information. l Your network consists of multiple access points connected to a single wireless LAN controller (WLC). o See Chrome Cast Deployment Guide, Release 7.6. o See Chrome Cast mDNS Service in order to Cast Screen Configuration on WLC. Screen Share app closes unexpectedly or the video stops playing on the display. l If your display is connected to a 2.4 GHz network, connect your display to a 5 GHz network. l Select a less congested Wi-Fi channel. Referring to the SMART knowledge base for additional troubleshooting information Refer to the SMART knowledge base for additional troubleshooting information not include in this guide:
community.smarttech.com 60 smarttech.com/kb/171164 CHAPTER 7 TROUBLESHOOTING Contacting your reseller for additional support If an issue youre experiencing with the display persists or isnt covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where). Your reseller might ask you for the serial number for the display or the iQ appliance. Locating the display serial number The displays serial number is located in three places:
In the iQ settings (see Appendix A: Using settings on page63) l l On the bottom frame l On the back of the display Locating the iQ appliance serial number The iQ appliances serial number is located in two places:
In the iQ settings (see Serial number on page64) l l On the iQ appliance NOTE You need to remove the iQ appliance from the display to locate the serial number. 61 smarttech.com/kb/171164 63 64 64 65 65 66 67 67 68 68 69 69 69 70 70 71 Appendix A Using settings About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Display Audio Launcher SMARTiQ Whiteboard Screen Share You can access the displays settings using the icon in the launcher. About device Option Values Function Notes Product information Board name Help
[N/A]
[N/A]
Send Feedback
[N/A]
63 smarttech.com/kb/171164 Select a name for your display Shows the SMART support site for the display Send feedback to SMART about the display experience
[N/A]
[N/A]
[N/A]
APPENDIX A USING SETTINGS Option Values Function Shows the open source licenses, the SMART end user license agreement and SMART intellectual property information Shows the iQ system softwares version number N/A N/A Shows the iQ appliances serial number Shows the displays Bluetooth address Notes
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
Shows how long the display has been turned on Turning off the display resets the up time to 0. Resets all options to their default values Only administrators should reset the display. Function Notes Copy diagnostic logs to a USB drive
[N/A]
Shows visual feedback of touches on the screen Shows touch feedback
[N/A]
[N/A]
Legal Information
[N/A]
Board information Build number Touch controller version Scaler version Serial number
[N/A]
[N/A]
[N/A]
[N/A]
Bluetooth address
[N/A]
Up time
[N/A]
Board configuration Factory data reset
[N/A]
Diagnostics Option Write logs to USB Input Show touches Pointer location Values
[N/A]
[N/A]
[N/A]
Language Option Values Function Notes Language
[Languages]
Sets the language for the settings menu To select a different language for the on-screen display menu, see
<XREF>. 64 smarttech.com/kb/171164 APPENDIX A USING SETTINGS Country Option Country Security Option Clean up Clean up policy Clean up the whiteboard Values Function
[Countries]
Sets the displays country Notes
[N/A]
Values Function Notes Sets how often the display cleans up
[N/A]
Disabled Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day
[N/A]
Saves the Whiteboard session to the Library and erases the Whiteboard Closes the browser tabs and clears the history, cache and cookies
[N/A]
[N/A]
[N/A]
Clean up the browser
[N/A]
Clean up other applications
[N/A]
Closes open applications 65 smarttech.com/kb/171164 APPENDIX A USING SETTINGS Wi-Fi NOTE To add a proxy, see Connecting the display to a network on page33. Option Wi-Fi Scan WPS Pin Entry Wi-Fi Direct Advanced WPSpush button Add network Values
[Wireless networks]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
Function Notes Select a wireless network Turn on Wi-Fi to discover networks. Scan for wireless networks Tap More to access this option.
[N/A]
[N/A]
Not used Not used Set advanced options for Wi-Fi See Advanced Wi-Fi options on the facing page. Connect to a wireless network using Wi-Fi Protected Setup Add a wireless network
[N/A]
[N/A]
Advanced Wi-Fi options Option Advanced Values Function Network notification
[N/A]
Keep Wi-Fi on during sleep Scanning always available Wi-Fi frequency band Install certificates Always Only when plugged in Never
[N/A]
Auto 5 Ghz 2.4 Ghz
[N/A]
Wi-Fi optimization
[N/A]
66 smarttech.com/kb/171164 Notes
[N/A]
[N/A]
Notifies you when an open wireless network is available Determines if the Wi-Fi remains on when the display goes to sleep Allow Googles location service and other applications to scan for networks, even when Wi-Fi is turned off
[N/A]
Wi-Fi frequency band
[N/A]
Install certificates to connect to a network Minimize battery usage when Wi-Fi is enabled
[N/A]
[N/A]
APPENDIX A USING SETTINGS Option Values Function Notes MACaddress IPaddress
[N/A]
[N/A]
Shows the displays MACaddress
[N/A]
Shows the displays IPaddress
[N/A]
Ethernet NOTE Manual configuration isnt available. The IPaddress is automatically configured via DHCP. Option Values Function Shows the displays IPaddress Shows the displays MACaddress
[N/A]
Notes
[N/A]
IP address MACaddress
[N/A]
[N/A]
Date & time Option Values Function Notes Automatic date & time
[N/A]
Sets the displays date and time automatically Set date Set time Select time zone Use 24-hour format
[N/A]
[N/A]
[N/A]
[N/A]
Sets the displays date Sets the displays time Sets the displays time zone Shows the displays time using the 24-hour clock
[N/A]
[N/A]
Choose date format
[N/A]
Sets the displays date format
[N/A]
Usage Data Option Share Usage Data Values
[N/A]
67 smarttech.com/kb/171164 Function Sends usage statistics and error reports to SMART Notes
[N/A]
Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See page30. Disable Automatic date & time to set the date manually. Disable Automatic date & time to set the time manually. APPENDIX A USING SETTINGS Auto Update NOTE To prevent automatic system software updates, block access to https://ws.kappboard.com. Option Values Function Notes Updates Channel Stable Channel Beta Channel Sets which system software updates the display receives When switching from the Beta Channel to the Stable Channel, a factory reset occurs. See page64 for more information about factory reset. Check for Updates Now
[N/A]
Checks for updates to the system software If an update is available, the text changes to Apply update now. NOTE The display must be connected to the Internet to check for system software updates. Display Option Values Function Notes Adjust Brightness and Contrast Brightness Contrast 0100 0100 Sets the displays brightness level
[N/A]
Sets the displays contrast level
[N/A]
Audio Option Speakers Values Function Notes Built-in Speakers On Off Enables or disables the displays internal speakers When analog speakers are connected to the display, it automatically disables the displays internal speakers. 68 smarttech.com/kb/171164 APPENDIX A USING SETTINGS Option Values Function Notes Audio Properties Balance 0100 Sets the audio output from the speakers Drag the slider all the way to the left to have all audio from the left speaker. Drag the slider all the way to the right to have all the audio from the right speaker. Bass Treble 0100 0100 Sets the bass level Sets the treble level
[N/A]
[N/A]
Launcher Option Launcher Values
[N/A]
Function Notes Select the apps available on the launcher See page38 for more information. SMARTiQ Whiteboard Option Values Function On Off For 1 week For 1 Month Indefinitely Enables or disables saving whiteboard sessions Sets how long the whiteboard sessions are saved Notes
[N/A]
[N/A]
Whiteboard storage Library Save whiteboards in library Mobile app Saving Whiteboards Sharing Whiteboards On Off On Off Enables or disables the Capture function in the SMARTkapp app If this is off, the QR code is not visible. The SMARTkapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app. Enables or disables the Invite function on the SMARTkapp app If this is off, youre unable to invite people to your session. 69 smarttech.com/kb/171164 APPENDIX A USING SETTINGS Screen Share Option Values Function Notes Screen Share Reset
[N/A]
Closes and restarts Screen Share app and its discovery services You can restart Screen Share as a troubleshooting step if a mobile device or computer cant find or connect to the display. 70 smarttech.com/kb/171164 Appendix B Remotely managing the display Connecting a computer to the display Connecting multiple displays Configuring the computers serial interface settings Power states Commands and responses Commandinventory Resolving issues with remote management 74 75 75 76 76 79 81 You can connect a computer to the room control input on the display to remotely select video inputs, turn the display on or off and get information about the displays current settings, such as contrast and power state. NOTE You can remotely manage only the display and not the iQ appliance. 73 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computers serial output to the room control input on the bottom of the display. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. 74 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting multiple displays You can connect up to ten displays to a room control system by connecting a RS-232 cable from the computers serial output to the first displays room control input and then connecting another RS-232 cable from the first displays room control output to the next displays room control input:
NOTE With the exception of the getinput, setinput and getfwver, all remote management commands apply to all connected displays. Configuring the computers serial interface settings Configure the computers serial interface before sending commands to the display. To configure the computers serial interface 1. Turn on the display. 2. Turn on the computer, and then start the serial communications program or terminal emulation program. 3. Activate local echo. 75 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate Data length Parity bit Stop bit 19200 8 None 1 A command prompt (>) appears on the following line, and the display can now accept commands from the computer. NOTE If no message appears or an error message appears, the serial interface isnt configured correctly. Repeat steps 3 and 4. Power states The display has six power states:
Power state Description ON READY The display is in normal operating mode. The screen is off, but the display is ready to respond to user input. STANDBY The screen is off, and the display is in a low power state. POWERSAVE The screen is off, and the display is a very low power state. UPDATEON The display is updating firmware. Do not turn off the display. UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the display. All commands are available when the display is on. Commands and responses To access display information or to adjust display settings using the room control system, type commands after the command prompt (>), and then wait for the response from the display. CORRECT
>get volume volume=55 76 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY If you type a command that the room control system doesnt recognize, you will receive an invalid command response. In the example below, the user included an extra space in the volume command. INCORRECT
>set vol ume=65 invalid cmd=set vol ume=65 NOTES l Use ASCII formatted commands. l Commands arent case-sensitive. l Review each entry carefully before you press ENTER. l Dont send another command until you receive the response and the next command prompt. To identify the current value of a setting Use a get command. This example shows how to get the volume:
>get volume volume=55 To assign a value to a setting Use a set command. This example sets the volume to 65:
>set volume=65 volume=65 77 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5:
>set volume+5 volume=70 This example decreases the volume by 15:
>set volume-15 volume=55 To identify or assign a value for a specific display Start the command with [Display],@, where [Display] is the display you want to apply the command to. This example sets the input for the rightmost display to HDMI 2:
>A,@ set input=hdmi2
@,A input=hdmi2 NOTES o The rightmost display is labeled A, the next rightmost display is labeled B, and so on. o You can identify a specific display for only the getinput, setinput and getfwver commands. 78 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY Commandinventory The following table presents the available remote management commands for the display:
No. of displays Get command Set command Response Power state
[N/A]
get powerstate Input One get input set powerstate[Value]
Where [Value] is one of the following:
powerstate=[Value]
Where [Value] is one of the following:
l =on l =ready l =standby l =powersave NOTE You can only change the power state if the displays are currently on. l on l ready l standby l powersave l updateon l updateready set input[Value]
Where [Value] is one of the following:
input=[Value]
Where [Value] is one of the following:
l =hdmi1 l =hdmi2 l =dp1 l =vga1 l =ops1 l hdmi1 l hdmi2 l dp1 l vga1 l ops1 More than one
[Display],@ get input Where [Display] is the displays label (A, B, and so on).
[Display],@ set input[Value]
Where
@,[Display] input=[Value]
Where l [Display] is the displays label
(A, B, and so on). l [Value] is one of the following:
l [Display] is the displays label (A, B, and so on). l [Value] is one of the o =hdmi1 o =hdmi2 o =dp1 o =vga1 o =ops1 following:
o hdmi1 o hdmi2 o dp1 o vga1 o ops1 79 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY Get command Set command Response No. of displays Brightness
[N/A]
get brightness set brightness[Value]
Where [Value] is one of the following:
brightness=[Value]
Where [Value] is a number between 5 and 100 l +[Value]
l -[Value]
l =[5100]
set videofreeze[Value]
Where [Value] is one of the following:
videofreeze=[Value]
Where [Value] is one of the following:
l =on l =off l on l off set volume[Value]
Where [Value] is one of the following:
volume=[Value]
Where [Value] is a number between 0 and 100 l +[Value]
l -[Value]
l =[0100]
set mute[Value]
Where [Value] is one of the following:
mute=[Value]
Where [Value] is one of the following:
l on l off fwver=[Value]
Where [Value] is the firmware version.
@,[Display] fwver=[Value]
Where l [Display] is the displays label (A, B, and so on). l [Value] is the firmware version. serialnum=[Value]
Where [Value] is the serial numbers of connected displays. Freeze
[N/A]
get videofreeze Volume
[N/A]
get volume Mute
[N/A]
get mute Firmware version One get fwver More than one
[Display],@ get fwver Where [Display] is the displays label (A, B, and so on). l =on l =off
[N/A]
[N/A]
Serial number
[N/A]
get serialnum
[N/A]
80 smarttech.com/kb/171164 APPENDIX B REMOTELY MANAGING THE DISPLAY No. of displays Get command Set command Response Hardware version
[N/A]
get hwversion
[N/A]
serialnum=[Value]
Where [Value] is the hardware versions of connected displays. Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them:
Issue Solutions You cant establish a connection between the display and the remote management system. l Configure the serial interface settings. See Configuring the computers serial interface settings on page75. l Dont connect the display to the remote management system with null modem cables. TIP Null modem cables usually have the same connectors on both ends. l Check the cable connections. l Disconnect all cables from the display except the RS-232 cable. Reconnect the cables one at a time to isolate the cable connection causing the issue. l Connect a short cable from the display to a computer and then run a terminal emulation program like PuTTY or TeraTerm. If the display responds to commands, the issue is likely with the remote management system. l Be aware that commands only work when the display is on. See Commandinventory on page79. l Restart the display. See Turning the display off and back on on page43. l Be aware that commands only work when the display is on. See Commandinventory on page79. l Make sure the remote management system is not continuously polling for data. For example, requesting power status every 0.5 seconds can cause issues. l Restart the display. See Turning the display off and back on on page43. You can establish a connection between the display and the computer, but the display isnt accepting commands. You can establish a connection between the display and the computer, but the display is only accepting commands intermediately or is ignoring some commands. 81 smarttech.com/kb/171164 Appendix C Hardware environmental compliance SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. Batteries The pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly. More information See smarttech.com/compliance for more information. 83 smarttech.com/kb/171164 SMARTTECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171164
| 1 | internal photos | Internal Photos | 611.24 KiB | July 06 2017 / August 06 2017 |
Internal photos 325297-2RADWL Date of issue: May 10, 2017 Applicant:
SMART Technologies Product:
SMART Board 7000 series interactive display Model:
SBID-7075 FCC ID:
QCI7000 Model variant:
IC Registration number:
4302A-7000 www.nemko.com Nemko Canada Inc., a testing laboratory, is accredited by the Standards Council of Canada. The tests included in this report are within the scope of this accreditation Internal photos.docx; Date: May 2013 SCC AccreditedLABLABAccrdit CCNTMONE WORLDOURAPPROVAL Section 1:
Internal photos Section 1. Internal photos 1.1 Top general view Report reference ID: -2RADWL Page 2 of 3 Section 1:
Internal photos 1.2 Back view Report reference ID: -2RADWL Page 3 of 3
| 1 | external photos | External Photos | 501.69 KiB | July 06 2017 / August 06 2017 |
External photos 325297-1RADWL Date of issue: May 10, 2017 Applicant:
SMART Technologies Product:
SMART Board 7000 series interactive display Model:
SBID-7075 FCC ID:
QCI7000 Model variant:
IC Registration number:
4302A-7000 www.nemko.com Nemko Canada Inc., a testing laboratory, is accredited by the Standards Council of Canada. The tests included in this report are within the scope of this accreditation External photos.docx; Date: May 2013 SCC AccreditedLABLABAccrdit CCNTMONE WORLDOURAPPROVAL Section 1:
External photos Section 1. External photos 1.1 Top front view Report reference ID: -1RADWL Page 2 of 4 Section 1:
External photos 1.2 Rear view Report reference ID: -1RADWL Page 3 of 4 Section 1:
External photos Report reference ID: -1RADWL Page 4 of 4
| 1 | label and location | ID Label/Location Info | 120.12 KiB | July 06 2017 / August 06 2017 |
SBID-7025 Label FCCID: QCI7000 IC:4302A-7000 Label location
| 1 | agent letter | Cover Letter(s) | 31.51 KiB | July 06 2017 / August 06 2017 |
303 River Road OTtE LE MOLL a (em OrTer-CeF-) K1V 1H2 Attn: Director of Certification On our behalf, | appoint Jenny Gibbs of Nemko USA, Inc. 2648 FM 407, Suite 200 Bartonville, TX 76226, to act as our agent in the preparation of this application for equipmen'
certification. | certify that submitted documents properly describe the device or system for AVM UI me eee CRO ee eke mC ela cam acral ielaclecteee uitele) gate Ree ene MIC Meee a- MELB (rte) MOM EL ubmitted for approval with this application. In signing this letter, Applicant certifies that neither the applicant nor any party to the application is not subject to a denial of Federal benefits, that include FCC benefits, pursuant 0 Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 862 because of a conviction for possession or distribution of a controlled substance. ee 47 CFR 1.2002(b) for the definition of a "party" for these purposes. For instances where our authorized agent signs the application for certification on our behalf, acknowledge that all responsibility for complying with the terms and conditions for ertification, as specified by Nemko Canada Inc, still resides with SMART Technologies Inc., 3636 Research Road NW, Calgary, Alberta T1Y 1Y1. Dated this 10 of April 20 17 Fe Ca Meee RO Lead April 10, 2018 iA ORAL aT Signature Printed Title: Manager, Hardware Development On behalf of : SMART Technologies Inc. echnologies ULC ok Ae or): A or TUB Phone 403.245.0333 Fax 403.228.2500
| 1 | confidential letter | Cover Letter(s) | 21.39 KiB | July 06 2017 / August 06 2017 |
SMART Technologies ULC SMART, lI Me Ler ar \= shal CANADA aru tee) info smart Cale s Nemko Canada Inc. 303 River Road Ottawa, Ontario, Canada K1V 1H2 Pursuant to Sections 0.457(d) and 0.459 of the Commission's rules, we hereby request that the following documents be held confidential:
Schematics Block diagram Bill of Materials Operational description These materials contain trade secrets and proprietary information and are not customarily released to the public. The public disclosure of this information might be harmful to the company and provide unjustified benefits to our competitors. Dated: 4/10/2017 Signed:
Title: Manager, Hardware Development On behalf of: SMART Technologies Inc oO
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2017-06-08 | 2402 ~ 2480 | DTS - Digital Transmission System | Original Equipment |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 | Effective |
2017-06-08
|
||||
| 1 | Applicant's complete, legal business name |
SMART Technologies Inc.
|
||||
| 1 | FCC Registration Number (FRN) |
0006983860
|
||||
| 1 | Physical Address |
3636 Research Road NW
|
||||
| 1 |
Calgary, N/A
|
|||||
| 1 |
Canada
|
|||||
| app s | TCB Information | |||||
| 1 | TCB Application Email Address |
s******@nemko.com
|
||||
| 1 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
| app s | FCC ID | |||||
| 1 | Grantee Code |
QCI
|
||||
| 1 | Equipment Product Code |
7000
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 | Name |
J**** H********
|
||||
| 1 | Title |
Manager, Hardware Development
|
||||
| 1 | Telephone Number |
40340********
|
||||
| 1 | Fax Number |
40322********
|
||||
| 1 |
j******@smarttech.com
|
|||||
| app s | Technical Contact | |||||
| n/a | ||||||
| app s | Non Technical Contact | |||||
| n/a | ||||||
| app s | Confidentiality (long or short term) | |||||
| 1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 | Equipment Class | DTS - Digital Transmission System | ||||
| 1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Interactive Display | ||||
| 1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 | Modular Equipment Type | Does not apply | ||||
| 1 | Purpose / Application is for | Original Equipment | ||||
| 1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
| 1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 | Grant Comments | Output power is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. | ||||
| 1 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 | Firm Name |
Nemko Canada Inc. (Montreal)
|
||||
| 1 | Name |
C**** N********
|
||||
| 1 | Telephone Number |
613-7******** Extension:
|
||||
| 1 | Fax Number |
613-7********
|
||||
| 1 |
c******@nemko.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15C | 2402.00000000 | 2480.00000000 | 0.0023000 | ||||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC