User Guide Brama ID Touch Document Version: 1.0 Brama ID Touch User Guide 1. Introduction About the Brama Devices Brama Devices are the first dedicated lone worker device to support Indoor Location and Risk Messaging (automatic or manually delivered notifications directed to a users device). The Brama Device is specifically designed as an personal device which is easy to use and discreet to carry. Containing mobile-phone (4G/LTE) technology, the device enables a 24/7 link to a dedicated, state of the art Alarm Receiving Centre (ARC) (or Monitoring Center) in the event a lone worker requires assistance. 1.1 About this Guide At the push of a button, a trained ARC/Monitoring Center Operator is listening a potentially abusive or violent situation on your behalf and recording for future use if necessary (as potentially admissible evidence in court proceedings etc). The event handler will then escalate the situation in line with what is an appropriate response - including alerting the Emergency Services through the appropriate channels. This user guide provides all the information you need to set up, operate and take care of your Brama Device. This document details:
Brama ID Touch Layout and key functions Initial Set Up, Care & Maintenance How to Use ID Touch Technical Specifications Warranty Interlink-U, 2021 Page 2 of 26 Speaker Physical Red Alert button Rip Pin Socket 2. 2.1 2.2 Key Functions 2.2.1 Device Check 2.2.2 Status Check 2.2.3 Red Alert Brama Device Layout and Key Functions Brama Device Layout Rip Pin Socket Brama ID Touch User Guide Status Bar Touch Screen Menu & Alerts Figure 1: Brama ID Touch Main Functions This function allows you to check status of the Battery, Signal, GNSS (Global Navigation Satellite System), Wifi, and Bluetooth on your Brama Device and can be done at any time throughout your working day. This function allows you to leave a brief voice message before you begin each visit, or each time you move location by detailing where you are and for how long. This function allows lone workers to discreetly raise an Alarm to a dedicated Alarm Receiving Centre/Monitoring Center whenever they feel vulnerable or threatened. This will be an audio call (via VoIP on LTE) activated by the device, to an ARC. Interlink-U, 2021 Page 3 of 26 Brama ID Touch User Guide 2.2.4 Incapacitation Alarm This function can automatically initiate an alarm if your Brama Device detects you have become incapacitated. The Incapacitation Alarm is not active by default. An Brama Device user determines when, (and for how long) incapacitation detection is enabled. Once the specified time elapses, incapacitation detection is inactive once more. 2.2.5 Risk Messaging The Risk Messaging functionality on Brama Device allows a lone worker to be notified of useful or pertinent information based on their location. The function can be enabled automatically by pre-defined message settings which are linked to the breaching of a Geofence. For customers, this is driven by a pre-defined schedule in the software management platform to reflect a workers calendar or delivered directly by a lone workers manager again through the software management platform. 2.2.6 GNSS (Global Navigation Satellite System) This function can assist the ARC in the event of a Red Alert and is used in conjunction with your Status Check Voice message to assist in determining your Location. 2.2.7 Rip Pin This function allows a lanyard to be connected to the device. In the event that the lanyard is removed, a Red Alert is automatically raised. Interlink-U, 2021 Page 4 of 26 Brama ID Touch User Guide Initial Set Up and Care and Maintenance Initial Set Up 3.1.1 Whats included The box containing your Brama Device includes the following items:
Brama ID Touch device Charger and cable (including adapter for your region) 3. 3.1 3.1.2 Initial Charge of your Brama Device Your Brama Device must be fully charged before you attempt to use it; this conditions the battery fully. We recommend leaving the device on charge for a minimum of 2-3 hours the first time you charge it, and that it is only charged using the supplied charger. 3.2 Care and Maintenance Brama Devices are purposely designed so that you do not need to perform any routine maintenance. However, you should note the following points about cleaning and general care. 3.2.1 Cleaning Use a damp cloth (not wet) to remove any dirt from your Brama Device. Be very careful not to allow water into the unit. Ensure the cloth is clean from grit or dirt when cleaning the camera lens as this could scratch the device lens. Do not use any alcohol or chemical cleaning agents of any type. 3.2.2 Moisture Resistance Brama Device is water resistant and can survive short lengths of submersion in shallow depths of water, less than 1m. 3.2.3 Impact Damage Brama Devices are made from a tough ABS plastic case. It is designed to resist a certain amount of damage typical with general use, but the device will not withstand heavy impacts. Interlink-U, 2021 Page 5 of 26 Brama ID Touch User Guide The touch screen is manufactured from toughened glass but should not be exposed to high force pressure and heavy impacts. Interlink-U, 2021 Page 6 of 26 Brama ID Touch User Guide How to Use your Brama Device 4. 4.1 Functionality 4.1.1 Charging & Powering your Device You should ensure that your Brama Device is fully charged before use. We recommend leaving the device on charge for a minimum of 3 hours per day or at the end of each shift using the supplied charger. Aside from the Incapacitation Alarm, the Alert functions of your Brama Device can still be used while the device is on charge. Devices are Brama charged via a USB-Type C connection. When your Brama Device is connected to the charger, the Battery Symbol on the display will reflect this. As the battery charges, the battery symbol shows more cells. When you place your device onto charge, or remove it, the screen will wake up to indicate the change. If you put the device on charge while it is powered off, it will display a charging screen, which disappears once the device is removed from charge. Figure 2: Charging your Brama Device Interlink-U, 2021 Page 7 of 26 Brama ID Touch User Guide First check if your Brama Device is on; this is done by completing a single, quick button press to the physical power button (do not push and hold this button). If the device is turned on, this action will serve to wake the device and the screen will illuminate. If you push the same button a second time, the display will return to its previous state and the device will remain on. Powering your Brama Device on and off Checking if Brama Device is already turned on:
Figure 8: Checking whether Brama Device is on or off If you perform the above, and the device does not wake, assume the device is turned off. Interlink-U, 2021 Page 8 of 26 Powering on the Brama Device:
Brama ID Touch User Guide Press and hold the button shown to power the device on. You will feel a single vibration. The LCD on the your device will show the startup splash-screen as the device begins to boot up. Once completed, the home screen will be displayed. Typically, this sequence should take no longer than 60 seconds. Press and hold the button as shown
(for 2 seconds) to power off the device. You will feel two vibrations. Figure 9: Power your Brama Device On When your Brama Device is on, it registers with the cellular network and is ready to communicate to the Alarm Receiving Centre/Monitoring Center. Power Off Brama Devices:
Interlink-U, 2021 Page 9 of 26 Brama ID Touch User Guide The screen on your device will go blank, and the device will be off. Figure 10: Power off your Brama Device Please note that the Brama Device has a built-in safe shutdown process whereby if the battery level reaches critical levels (~1%) the Brama Device will safely power down. 4.1.2 Alerts and Alarms You can use the Device Check function on Brama Device to get visual feedback on several things including:
Battery life Geolocation Mobile Signal strength You can get a snapshot of your device functionality by viewing the status bar on Brama Device. Interlink-U, 2021 Page 10 of 26 Brama ID Touch User Guide To view details regarding device status, the Device Status icon can be selected and pressed. This will take you through to the Device Status screen where you can access the latest device information. Check In Figure 3: Brama Device - Device Status A Check In is a short voice message to our ARC which is then saved and listened to in the event of a Red Alert. Relevant information informing an escalation process should be left here including the outlining of any risks faced. On the Brama Devices home screen, push the Check In icon highlighted to enter the correct menu. Then swipe the icon on the menu-bar from left to right to start the process of leaving the alert. You will feel three single vibrations on the device and a timer will become visible. This is the point at which a users message should commence. The timer will count down Interlink-U, 2021 Page 11 of 26 Brama ID Touch User Guide from 20 to 0, at which point the message recording had finished. The device will then vibrate twice to confirm completion of the Check In. Figure 4: Brama Device Check In
**When you begin a Check In, the device attempts to dial to allow your voice message to be left. If the voice call cannot be connected, it will retry several times. If your call fails to connect after this process, then your Brama Device will let you know by giving one long vibration. On the Brama Device, a Red Alert is an alarm call through to the Alarm Receiving Centre, available to a device user on a 24/7 basis. A Red Alert can be raised several ways:
Via the Red Alert button:
Red Alert By pressing and holding the Red Alert on the device. This can be done discreetly and without breaking eye-contact. Once a call is live, you will feel three short vibrations. You will then feel a heartbeat vibration every ten seconds, to reassure you that the ARC Operator is listening on your behalf. This applies regardless of how a Red Alert has been activated. Interlink-U, 2021 Page 12 of 26 Figure 5: Brama Device Red Alert via button press Via the touch-screen interface:
Brama ID Touch User Guide When in an area of no cellular coverage you will feel a single, long vibration rather than three short vibrations. This long vibration indicates that your Red Alert call has not successfully connected. This applies regardless of how a Red Alert has been activated. First wake the device-screen with a single press to the power button. Then select the Red Alert icon on the device homepage to enter the correct menu. Then swipe the icon from left to right. The screen will go blank as soon as a Red Alert is started. The red bar, phone icon and call timer on the screen indicate that the Red Alert is now live. Interlink-U, 2021 Page 13 of 26 Brama ID Touch User Guide Figure 6: Brama Device Red Alert via device interface Incapacitation Alarm Brama Devices detect a fall or substantial impact followed by non-movement. Typically, a significant shock occurs followed by motionless for a period of 30 seconds (standard configuration), the unit will enter a pre-alarm phase and start to vibrate in order to make the user aware the device is going to alarm if left unchecked. If the device is not moved for a further 30 seconds, then it will automatically raise an Incapacitation Alarm and contact our ARC. When an Incapacitation Alarm is started, your Brama Device gives three short bursts of vibration to confirm the state; and then opens a voice call to the ARC and enables the microphone, so that an ARC Operator can listen to and record the situation. During an active Incapacitation Alarm, your device will periodically vibrate like a heartbeat; this is to provide reassurance that the call is active and open, and that someone is listening to and recording events. If an Incapacitation call is closed accidentally then your device allows an ARC Operators to dial back into your device discreetly, you will feel 5 short buzzes. This gives reassurance that the incapacitation situation is again being monitored. Activating Incapacitation Alarm The Incapacitation Alarm is not active by default on the Brama Device. A user is required to manually activate a timer at the beginning of a period for however long they will be working where a risk of incapacitation is present (can be activated for a minimum of 15 minutes, and up to a maximum of 8 hours). This is done as follows:
Select the Incapacitation Alarm icon from page 1 of the device's interface. Interlink-U, 2021 Page 14 of 26 Brama ID Touch User Guide Here you select the Incapacitation Timer icon (as highlighted). On the screen that follows you use the slider (as highlighted) to select the length of time during which a risk of Incapacitation is present. You must then select stopwatch timer icon to activate the timer. Once the timer is active you will see the icon highlighted in the sidebar. To cancel or adjust the remaining time, you most once again visit the Timer screen (as detailed above). Interlink-U, 2021 Page 15 of 26 Brama ID Touch User Guide When there is a minute left on your timer the device will enter an Alert-
Expiry phase during which it notifies you (as highlighted, and by vibrating 4 times) of imminent timer expiry. When the Timer expires (or is ended/cancelled) the device will give 2 long vibrations, and the Timer icon will disappear. If your device recognizes Incapacitation while the Timer is active, it will raise an Alert into our ARC, when an operator will begin attempting to establish the degree of assistance you require. You can also manually activate an Incapacitation Alarm by sliding the Incapacitation slider (as shown) to the right. The Incapacitation Alarm is cancelled by sliding the Incapacitation slider
(as shown) back to the left. Figure 7: Brama Device Incapacitation Alarm activation Incapacitation detection is always disabled when the unit is on charge or switched off. Interlink-U, 2021 Page 16 of 26 Brama ID Touch User Guide
*Check with your Employer or your Account Manager as to whether you have this feature available to you. Rip Pin The Rip Pin functionality provides an additional mechanism of raising a Red Alert. The Rip Pin is connected to a lanyard which is then worn around the users neck. In the event a device is snatched from the neck, this will detach the lanyard from the device and pull the Rip Pin from the socket. When the Rip Pin is detached from the socket, then the device will automatically raise a Red Alert. Closing your Red Alert or Incapacitation Alarm Once you feel that your situation no longer needs monitoring, you can close an alert down. If your Red Alert activation was raised by the Rip Alarm, you must first re-insert the lanyard plug. The Red Alert & Incapacitation Alarm call can only be closed by you. After you feel a set of 2 vibrations or 3 vibrations, press and hold the Red Alert button for 1.5 seconds, you will feel 2 longer vibrations. The Red Alert is now closed. 4.1.3 Location The Brama Device comes equipped with multiple means by which a device user can be located should the require assistance. The Brama Device sends a periodic device status message to the software management platform, typically on 15-minute intervals. When an Alert is activated, the interval between device status updates reduces, typically to 30 seconds. This allows the ARC operators to confirm a device users location with relative accuracy should they need assistance. These functions are described below. GNSS (Global Navigation Satellite System) GNSS requires a clear line of site to the sky, not obstructed by buildings or other obstacles. The GNSS location operation will not work whilst the unit is indoors. The GNSS technology within the Brama Device means GPS (United States) GLONASS (Russia) Galileo (European Union) Interlink-U, 2021 Page 17 of 26 Brama ID Touch User Guide Beidou (China) As standard the Brama Device will come with the combination of GPS and GLONASS activated, however as the device supports the above, alternative combination cans be configured with agreement from your Account Manager. Wifi/Cell Towers Brama Devices report all local Wireless Access Point & Cell Tower information (without connecting to the networks themselves) to the ARC. This information can then be uses in the event of an Alert being raised in order to locate the user should GNSS or other services not provide a location due to a lack of coverage. 4.2 Brama Device Key Indicators 4.2.1 Icons The following table summarizes the icons on your Brama Device screen. Function Symbol Meaning Battery Symbol
(Charging) Device is on charge and the battery level is between 0%
- 20%
Device is on charge and the battery level is between 20% - 40%
Device is on charge and the battery level is between 40% - 60%
Device is on charge and the battery level is between 60% - 80%
Device is on charge and the battery level is 100%
Device has been placed on charge using incompatible cable/charger Battery condition good
(>75%) Battery Symbol
(Off Charge) Interlink-U, 2021 Page 18 of 26 Function Symbol Meaning Cellular Signal Sidebar Icons GNSS Signal Brama ID Touch User Guide Battery condition normal
(<75%) Battery condition low
(<35%) Battery condition poor (<1 hour) Battery condition critical
(<15 mins) Signal quality strong Signal quality good Signal quality medium Signal quality low Signal quality none or critical A Check In is in progress A Red Alert is in progress Searching for a valid GNSS location fix - low Searching for a valid GNSS location fix - medium Searching for a valid GNSS location fix - high Table 1: Device Interface Icons 4.2.2 Vibration Patterns The following table summarizes the standard vibration indications given by your Brama Device. Brama Device Action Device is turned on Device is turned off Check In is activated Vibration Pattern 1 short vibration 2 short vibrations 3 long vibrations Interlink-U, 2021 Page 19 of 26 Brama ID Touch User Guide Check In message recording begins 1 short vibration Check In call is in progress Check In call is ended Incapacitation Timer Pre-Alert is activated Incapacitation Timer ends Incapacitation Alarm is activated 1 short vibration every 10secs 2 long vibrations 4 short vibrations 1 long vibration 3 short vibrations Incapacitation Alarm call is connected 3 short vibrations every 10secs Incapacitation Alarm call is ended (or cancelled) 2 long vibrations Incoming call is made to the device 4 short vibrations Incoming call to device is answered 1 short vibration every 10secs Red Alert is activated Red Alert call is connected Red Alert call is in progress 3 short vibrations 2 short vibrations 2 short vibrations every 10secs Red Alert is ended (or cancelled) 2 Long vibrations Table 2: Vibration indication Table Interlink-U, 2021 Page 20 of 26 Brama ID Touch User Guide 5. 5.1 Device General Brama Device Technical Specification Technical Specification Table Dimensions 62.5 x 94 x 12.7mm Overall weight 90g Power Ports 5V USB-C, 1,000mA 1 x USB Type C Battery type Rechargeable Lithium Ion battery, 3.85V, 1,000mAh Battery life standby 72 hours (depending on location scan period and configuration) Battery life talk/video time >2 hours Operating temperature range
-10C to +40C Operating humidity range Up to 95% non-condensing at +45C Communications/Environmental CPU Qualcomm Snapdragon QM215 Modem GNSS
- 4G FDD-LTE: B1/2/3/4/5/7/8/12/17/20
- 3G WCDMA:B1/2/4/5/8
- 2G GSM B2, B3, B5, B8 GNSS support: GPS only;GPS+BDS;GPS+GLONASS---support Channel: 46 Channel Max Sensitivity: Based on GPS NF=2.5dB, CN0@-130=41dBm. Cold start sensitivity >-147dBm, Hot start sensitivity >-159dBm, Tracking sensitivity >-163dBm Accuracy: in open sky 5-10M Interval: 2/5/10 minutes (can be configured) Bluetooth BLE 4.2 Interlink-U, 2021 Page 21 of 26 Brama ID Touch User Guide V2.1+EDR support 802.11b/g/n (Read-only 2.4Ghz/5G (location sniffing) 1.3" - 240*240 IPS TFT , with Touch panel. Speaker 2x microphones IP 67 G SENSOR 2x Lanyard RIP hall sensors (lanyard, portrait) Table 3: Technical Specification Table WiFi Screen Audio in IP Rating Environmental sensors 5.2 5.3 Use of Brama Device in Restricted Areas As with mobile phones, Brama Device usage should be in accordance with regulations, protocols and stipulations relating to the specific environment. Where the use of mobile phones is prohibited, Brama Devices should be turned off. There may be risks associated with interference with equipment sensitive to RFEE (such as aircraft, hospitals and healthcare facilities) or classified locations (ATEX/IECEx/class-
division rated). 5.4 Disposal and Recycling Information This product must not be disposed of as unsorted municipal waste. Please dispose of this product in accordance with local environmental laws and guidelines, by returning it to your point of sale or to your municipal collection point for recycling. Note that this product contains a battery that cannot be removed by the customer. Interlink-U, 2021 Page 22 of 26 Brama ID Touch User Guide 6. Warranty Please refer to the Terms and Conditions in Section 13 - Warranties of your Master Service Agreement for more details or contact your Account Manager. Interlink-U, 2021 Page 23 of 26 7. Glossary of Terms AGNSS, A-GNSS Assisted GNSS Automatic Gain Control. Brama ID Touch User Guide Definition 2nd, 3rd, & 4th Generation wireless telephone technology which digitally encrypts calls, video, and messages for a specific recipient. An inbound call, message, or event to an ARC. Access Point Name Alarm Receiving Center a 24/7 communications center that answers calls from lone worker devices and responds as required. A British Standard on the provision of lone worker services and devices. A wireless technology standard for exchanging data between fixed and mobile devices over short distances using short-wavelength UHF radio waves. An alert left at the ARC detailing the users current location, situation, and status in order to aid the operator in dealing with any subsequent alerts. Caller Line Identification often known as Caller ID Commercial Off the Shelf A function completed on the Brama device which allows battery life, GNSS fix, Cellular signal, local Wifi access points and (in range) Bluetooth Beacons to be sent to an ARC. Enhanced Data rates for GSM Evolution allows improved data transmission rates over the GSM network. Record of specific data recorded and time stamped. This includes GNSS location fix data and Device checks. A virtual boundary i.e. one based on location rather than a physical fence, wall etc. A geo-fence is usually defined as a radius about a fixed point defined by latitude and longitude coordinates. Global Navigation Satellite System such as GPS, Glonass, and similar. General Packet Radio Service a more reliable and faster means of sending data over the GSM network than SMS messaging. See GNSS Term 2G/3G/4G AGC Alert APN ARC BS8484 Bluetooth Check In CLI COTS Device Check EDGE Event Log Geo-fence GNSS GPRS GPS Interlink-U, 2021 Page 24 of 26 Heartbeat (user) Heartbeat (device) Lone Worker Device Incapacitation Incapacitation Alert Term GSM ICCID IMEI IMSI MNC MWM NFC OS PPP Brama ID Touch User Guide Definition Global System for Mobile Communications a standard for cellular mobile communications, as used today for most mobile phones. an indication to the user periodically that shows the device is actively in alert mode and transmitting to the ARC. Scheduled data transmission to management software platform that location includes device status information to ARC during alarm conditions. information and can provide SIM Serial Number International Mobile Equipment Identity - a unique 15 digit number assigned to every mobile device including (but not limited to) mobile phones and mobile broadband data cards. International Mobile Subscriber Identity a unique number that identifies a SIM and thus a subscriber account. A device defined under standard BS8484 for the protection of workers who have risk of attack or incapacitation hazards whilst operating out of line of sight of co-workers. An event/status where the user is physically incapacitated usually occurring following a slip, trip, or fall. A high priority Incapacitation event requiring an immediate respond from the ARC Mapping/Logging Server This receives and stores all mapping/logging data from the device so it can be accessed by the ARC (Alarm Receiving Centre) if needed. Monitoring Station see ARC Mobile Network Code Mobile Workforce Management a web-based mapping and alerting platform provided to customers to provide enhanced features for their user base. Near Field Communications an RF technology that allows two items to communicate when in proximity. Operating System Point to Point Protocol Red Alert Risk Messaging A high priority user triggered event requiring an immediate respond from the ARC Short messages which can be sent to a device user to inform of risks or threats. Interlink-U, 2021 Page 25 of 26 Term SIM SMS TCP/IP TTFF User Profile WiFi Brama ID Touch User Guide Definition Subscriber Identity Module a secure store for the subscriber information (e.g. the IMSI) for mobile equipment (e.g. GSM modem or phone). Short Message Service a text-based message facility for GSM phones. Transmission Control Protocol/Internet Protocol the standardized suite of protocols used to connect hosts over the internet. It provides end-to-end connectivity specifying how data should be formatted, addressed, transmitted, routed and received at the destination. Time to First Fix A User Profile is a set of information about the device user stored at the ARC for the purpose of assisting the operator in handling any Alert. A popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. Table 4: Glossary of Terms Interlink-U, 2021 Page 26 of 26 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. BODY-WORN OPERATION:
This device was tested for typical body-worn operations with the back/front of the phone kept 0.5cm from the body. To comply with FCC RF exposure requirements, a minimum separation distance of 0.5cm must be maintained between the user's body and the back/front of the phone, including the antenna. Third-party belt-clips, holsters and similar accessories containing metallic components shall not be used. Body-worn accessories that cannot maintain 0.5cm separation distance between the users body and the back/front of the phone, and have not been tested for typical body-worn operations may not comply with FCC RF exposure limits and should be avoided. For more information about RF exposure, please visit the FCC website at www.fcc.gov RF Exposure Information:
This product is compliance to FCC RF Exposure requirements and refers to FCC website https://apps.fcc.gov/oetcf/eas/reports/GenericSearch.cfm search for FCC ID: VTJ-BRAMALV2 to gain further information include SAR Values. This device is acting as slave and operating in the 2.4 GHz (2412 ~2462 MHz) band. All transmission frequencies of U-NII-1 and U-NII-3 comply with 47 CFR FCC Part15.407(g) and the manufacturer declares that their transmission is maintained within the U-NII-1and U-NII-3 bands.