FCC ID: PY7-PM0792 GSM/WCDMA/LTE + BLUETOOTH, DTS/UNII a/b/g/n/ac, ANT+ and NFC

Preface Thank you for buying "Xperia Z4" (simply called the "product"

from here on). Before using the product, read "Basic Manual" (this manual) and " (Full Instruction Manual)"

(Japanese) to ensure safe use and handling. About Operating Instructions Basic Manual (this manual) Handles only basic operations for main features. For detailed descriptions on various functions, refer to the

"Instruction Manual" (Japanese) app installed on the product or " (Full Instruction Manual) (Japanese)"

available on the au homepage. http://www.au.kddi.com/support/mobile/guide/manual/

Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, marks may be omitted in this manual.

"Instruction Manual" (Japanese) app This product allows you to use the "Instruction Manual"

(Japanese) app on the product to confirm detailed operational procedures. Certain functions can be directly activated from the app screens on which their operations are described.

][

From the Home screen, [

(Customer support)][Basic Manual] (Japanese) When you activate for the first time, follow the onscreen instructions to download and install app. m microUSB connection n o terminal n Camera lens o Built-in/GPS antenna*2 p Flash/Photo light q mark r Wi-Fi/Bluetooth/

antenna part*2 s Nameplate*3 t au Nano IC Card (LTE) u Back cover*4 v Wi-Fi antenna part*2 w Built-in antenna*2 x microSD memory p q r a x s t u v SOV31 Basic Manual Information Purchase a specified charger (sold separately). Illustrations used in this manual are just images for explanations. They may be different from actual ones. Getting Ready Names and functions of parts a Headset connection a terminal b Second microphone*1:

Reduces noise to make easy to listen c Notification LED d Front camera e Earpiece f Proximity sensor:

Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness g Display (Touch panel) h Microphone/speaker i Power key/Screen lock key: P j Volume key/Zoom key k Camera key: k l Strap hole c d e f h m l b g i j k g For Those Requiring an English Instruction Manual You can download the English version of the Basic Manual from the au homepage (available in approximately one month after the product is released). Download URL:

http://www.au.kddi.com/support/mobile/guide/manual/

Safety Precautions Before you start using the product, make sure to read the

"Cautions on using Xperia Z4" to ensure correct use. Before you assume that the product is malfunctioning, check for possible remedies in the following au Customer Support site of au homepage:

http://www.au.kddi.com/support/mobile/trouble/repair Regarding notations used in this document In this manual, keys (key icons) are represented by simplified illustrations such as x, y, r, P, k. Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)]. Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted. In this manual, "microSD memory card", "microSDHC memory card" and "microSDXC memory card" are abbreviated as "microSD memory card" or "microSD". All of the indicated amounts exclude tax unless otherwise specified.

"The Company" as appears in the manual refers to the following companies:

Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. Using au (au Disaster Countermeasure) You can use (Disaster Message Board) service,

(Emergency Rapid Mail) service that distributes

(Earthquake Early Warning), (Disaster and Evacuation Information) and (Tsunami Warning),

(Disaster Voice Messaging Service), and

(Disaster Information). 1 From the Home screen, [au (au Disaster Countermeasure)]

au (au Disaster Countermeasure) menu appears. An agreement screen regarding the use or an initial setting screen appears for the first time you activate this program. Follow the onscreen instructions. Using (Disaster Message Board) Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower. 1 au (au Disaster Countermeasure) menu[

(Disaster Message Board)]

Information To register information of well-being, E-mail address

(ezweb.ne.jp) is required. Set up E-mail address beforehand. Using (Emergency Rapid Mail) Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously. When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building. 1 au (au Disaster Countermeasure) menu[

(Emergency Rapid Mail)]

Information Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.

*Earthquake Early Warning is notified by warning tone and voice sound ("" (It is an earthquake)), and vibration. Earthquake Early Warning may not arrive before strong tremors in areas near the epicenter. Tsunami Warning is a major tidal wave/seismic sea wave notification delivered from the meteorological bureau to the area including target coast. Disaster and Evacuation Information is a service that distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments. The service is available only in Japan (it cannot be used overseas). No information fee or communication charge is required for receiving Emergency Rapid Mail. KDDI is not liable for damages suffered by customers resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI. Refer to the Japan Meteorological Agency web page for details about distribution of Earthquake Early Warning. http://www.jma.go.jp/

You cannot receive Emergency Rapid Mail when your cell phone is turned off or during a call. Emergency Rapid Mail may not be received when your cell phone is communicating such as while sending/receiving SMS/e-mail or using the browser, or if you are in a place where signal does not reach even in the service area (e.g. in a tunnel, basement) or in a place with a poor reception. You cannot receive the Emergency Rapid Mail that the reception is failed. This delivery system is different from Earthquake Early Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary. Information from someplace other than your current location may be received. Using (Disaster Voice Messaging Service) Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster. 1 au (au Disaster Countermeasure) menu[

(Disaster Voice Messaging Service)]

Information To use Wi-Fi, initial settings via 4G (LTE/WiMAX 2+)/3G network is required. Voice message can be recorded for up to 30 seconds. Voice messages cannot be saved or played if the product does not have available memory. Using (Disaster Information) You can check history of Disaster and Evacuation Information delivered by local government, disaster information portal, etc. 1 au (au Disaster Countermeasure) menu[

(Disaster Information)]Follow the onscreen instructions Do you have everything?

Before your start using the product, make sure that you have all the following packaged with the product. Xperia Z4*1 Sony Mobile TV antenna cable 02 02SOHSA

*1 Including warranty

(Instruction Manual) (Japanese) Xperia Z4 (Cautions on using Xperia Z4) (Japanese)

(Setting Guide) (Japanese) The following items are not included in the package. microSD memory card Earphones AC adapter microUSB cable b c d e f au Nano IC Card (LTE) Your phone number etc. is recorded in the au Nano IC Card (LTE). The product is compatible only with au Nano IC Card (LTE). You cannot use the product with an IC card other than au Nano IC Card (LTE). au Nano IC Card (LTE) IC (metal) part card/au Nano IC Card

(LTE) slot

*1 Do not jab with a sharp w object such as a needle. Doing so may cause a fault.

*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.

*3 Do not remove the nameplate with stickers of CE mark, FCC ID and IMEI information printed.

*4 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers. CE mark and FCC ID 1 Open the au Nano IC Card (LTE) slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight. Front Back Attaching/removing the au Nano IC Card (LTE) Before attaching/removing the au Nano IC Card (LTE), make sure to turn off the product. Attaching the au Nano IC Card (LTE) 1 Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail 2 Hook the projection of the tray (

) with your fingernail to slide the tray straight out, then remove the tray from the product 2 Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit 3 Remove au Nano IC Card (LTE) out of the tray, insert the tray into the main unit and then press it all the way Pay attention to the direction of pushing the tray. 4 Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Note the following points, otherwise handling the au Nano IC Card (LTE) may cause malfunction or damage. Do not touch the IC (metal) part of the au Nano IC Card (LTE). Insert in the correct direction. Do not use force to attach or remove. Do not lose the au Nano IC Card (LTE) after it has been removed. Attaching/Removing microSD memory card Attaching microSD memory card 1 Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail 2 Check the orientation for inserting, and insert it until it clicks Insert the microSD memory card with the contact side down. 3 Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage. Do not touch the terminal of the microSD memory card. Removing microSD memory card Be sure to unmount microSD memory card before removing. 1 From the Home screen, [

]u[Settings]u[Storage]u

[Unmount SD card]u[OK]

When it is unmounted, "

appears on the status bar to notify you that reading and writing from/to the microSD memory card are disabled. SD card safe to remove"

2 Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your finger 3 Set au Nano IC Card (LTE) into the tray with IC (metal)

), insert the tray with the card into the part facing up (

main unit and press it all the way Pay attention to the orientation of the notch and pressing tray. 4 Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Removing au Nano IC Card (LTE) 1 Open the cover while hooking the groove of microSD memory card/au Nano IC Card (LTE) slot cover with your fingernail 3 Press the microSD memory card all the way until it clicks, then pull out the microSD memory card slowly

"

Removed SD card" appears on status bar to inform that the microSD memory card is removed. 4 Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Charging When you purchase your product, the internal battery is not fully charged. Charge the battery before use. Information When the charging starts, notification LED lights according to the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen,

[

level".

][Settings][About phone][Status] and see "Battery When you start charging with the product powered off, the power turns on even though operation is not available. Follow the instructions of each airline or medical facility for the use of cell phones on their premises. It may take longer to complete for charging with a PC or while using the camera function. You cannot charge the battery by connecting the Desktop Holder to a PC. Be sure to attach the supplied attachment to the Desktop holder when charging. If the product is installed without the attachment attached, charging fails. Attachment 45A is attached to the Desktop Holder by default. h i j k l m Attachment 45B only supports terminal covers

(commercially available) with "

(Compatible with genuine desktop holders)" mark or "

(Compatible with desktop holders)" mark and the terminal can be charged on the Desktop Holder with a compatible cover (commercially available) attached. Charging with the Desktop Holder Charging with the supplied Desktop Holder (SOV31PUA) and Common AC Adapter 05 (sold separately) is explained. When the product and the magnetic connector of the Desktop Holder are connected correctly, the notification LED of the product turns on. 4 When charging is complete, lift the product to remove while pressing the Desktop Holder 5 Remove the Common AC Adapter 05 (sold separately) from the outlet Charging with the AC Adapter Charging with Common AC Adapter 05 (sold separately) is explained. 1 Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the Desktop Holder 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet 3 Install the product to the Desktop Holder and move it left or right until it clicks 1 Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the product 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet Notification LED lights on the product. 3 When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product and close the microUSB connection terminal cover firmly 4 Remove Common AC Adapter 05 (sold separately) from the outlet Charging with the DC Adapter You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately). Charging with a PC The followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately). 1 Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of the microUSB cable, with the engraved side (

microUSB connection terminal of the product

) facing up, straight into the 2 Insert the USB plug of the microUSB cable into the USB port of a PC Notification LED lights on the product. When a screen for installation of software or a screen for new hardware detection appears, skip or cancel it. 3 When charging is complete, remove the microUSB plug of the microUSB cable from the product and close the microUSB connection terminal cover firmly 4 Remove the USB plug of the microUSB cable from the USB port of the PC Turning on (Initial settings) Turning the power on 1 P (over 1 sec) The product vibrates and after a while the lock screen appears. When you turn on the product for the first time, follow the onscreen instructions to set the initial settings. 2 Swipe (flick) the screen up/down/left/right Turning the power off 1 P (over 1 sec) 2 [Power off][OK]

Information Press P for over 1 second and long-touch "Power off" u

[OK] to restart the product in safe mode (a function that enables to start the product in a status equivalent to the status at the time of purchase). Force-quitting 1 Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times Information Pressing the OFF button (YELLOW) by a sharp object such as needle may cause malfunction. Alternatively, press and hold P and upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Initial settings When you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide". Information To change the language later, from the Home screen, [

][Settings][Setup guide]. To make settings

][

]

[ (Settings)][ (Language & input)][

(Language)]. To make settings, from the Home screen, [

for au service etc., from the Home screen, [

(Customer support)][au Easy Setting]. Screen Lock When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated. 1 While the screen is displayed, P Unlocking screen The lock screen appears when turning the power on or the backlight on by pressing P. 1 Swipe (flick) the screen up/down or left/right on the lock screen Information On the lock screen, long-touch "

activate the camera.

" and drag it to "

" to Basic Operation Key icons The followings are the main functions of x, y, r keys located at the bottom of the screen. xx y r x Back y Home r Recently used apps Return to the previous screen. Close a dialog box, menu, or the Notifications panel. Display the Home screen. Long-touch and drag it to "

"What's New" app or drag it to "

"Google" app. Display recently used apps on a list and activate or delete them from the list. Also, you can use and set small apps.

" to activate

" to activate n o p q r s t Using the touch panel The display of the product is a touch panel operated by touching it with your finger. Tap/Double-tap Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice. Long-touch Keep touching an item with your finger. Slide While your finger is gently touching the screen, trace it to the desired direction to move over. Flick (swipe) Operate the screen by quickly moving (flicking) your finger up, down, right, or left. Pinch Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance. Drag Keep touching an item or icon, trace it to the desired direction to move. Slide Flick (swipe) Pinch Home screen Home screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap y to return to the Home screen any time. a Google Search b Widgets c Wallpapers d Shortcuts (Apps) e Home screen position a b c Indicates which screen of the several Home screens you are in. f Folders (Google,

(Basic functions)) g Apps key d e d f d g Adding to Home screen/Editing Home screen You can change wallpaper or theme of the Home screen and add/delete/move shortcuts of apps, widgets, folders, etc. on the Home screen. 1 Long-touch an area of the Home screen where no icons are displayed Alternatively, pinch-in on the Home screen. 2 Widgets Apps Wallpapers Album Live Wallpapers Photos

(Xperia's Wallpaper) Themes Add a widget. Add a shortcut of an app, a setting screen, etc. Select an image from albums to set as a wallpaper. To set image range, adjust cropping area by dragging, etc. Select a content from albums to set as a wallpaper. Select an image from photos to set as a wallpaper. Select an image to set as a wallpaper. Images displayed to the right of "Photos"/"Live Wallpapers" are "Xperia's Wallpaper". Set the wallpapers etc. for the Home screen or the lock screen. Adding a folder 1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon Deleting shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or a folder you want to delete 2 Drag the icon or the folder to "

"

To delete a folder, then tap "Delete". It also deletes shortcuts etc. in the folder. Information Long-touch a shortcut, widget, or folder icon to move. Using the Apps screen You can call up functions from the Apps screen. App icons installed to the product are also displayed. You may incur communication charges depending on the function. Starting an app 1 From the Home screen, [

]

Slide or flick left or right to switch the Apps screen. 2 Tap an app to use Some apps are stored in a folder. Main apps

,

, Phone, Contacts E-mail, SMS Browser Settings Calendar

,

, Play Store Camera, Album Maps Google, Voice Search Basic Manual Downloading apps You can download and install apps or games, etc. by using Google Play. To use Google Play, you need to set a Google account. For details, refer to " (Setting Guide)". Deleting (uninstalling) apps Before deleting installed apps, back up contents related to the app that you want to save including data saved in the app. Some apps may not be deleted. Knowing the status of the product Status bar The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product. Examples of notification icon New Gmail message New PC mail message New E-mail (@ezweb.ne.jp) message New SMS/Receiving notification service message, New Receiving notification Talking*1/ Calling*1 Missed call USB connecting Wi-Fiopen network available

*1 Appears when switched to another screen such as the Home screen. Main status icons

,

,

,

,

, Signal level (Level 4, Out of service area) Data communication status (4G (LTE/WiMAX 2+) available*1, 3G available) Battery level (100%, Charging) Silent mode (Vibration, Mute) Airplane mode is activated Wi-Ficonnected, Wi-Ficommunicating

*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"

appears on the screen for either network. The company determines which network is less busy depending on the condition of the line to connect. Notification panel If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps. Information To delete a notification, tap "Clear" or flick the notification left or right. Some notifications may not be deleted depending on the content. When you set screen lock to "Swipe", slide the status bar downward to check the Notification panel without unlocking the screen. Notification LED Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing. Status Red Orange Green Description The battery is charging when the remaining battery level is 14% or lower. The battery is charging when the remaining battery level is 15% - 89%. The battery is charging when the remaining battery level is 90% or higher. The remaining battery level is 14% or lower. Flashing red Flashing white

*1 Notification LED flashes while backlight is turned off or lock Indicates missed call, new Gmail message, new SMS message.*1 screen is displayed. Information When the remaining battery is not sufficient for turning the product ON, pressing P makes LED flash red three times. When you start charging with the product powered off, the notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level. u v w x y z A Checking own phone number 1 From the Home screen, [

2 [About phone][Status]

][Settings]

The phone number of the product is shown under "My phone number". Information Alternatively, from the Home screen, [

[Myself] to check your phone number.

] [Contacts] Setting the Silent Mode Set the ringtone volume to 0. Setting to Silent mode does not mute sounds for shutter, playback of video or music, alarm, etc. And adjusting the volume of ringtone & notifications or pressing upper part of volume key cancels Silent mode. 1 P (over 1 sec) 2 [

]/[

]

Tap "

" to set mute (ringtone volume 0) and tap "

" to set vibrator. Information Alternatively, slide the status bar downward u [Quick settings] u [Sound] to switch the Silent mode settings. Setting Airplane mode When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi function, Bluetooth function, NFC Reader/Writer, P2P function) are turned off. 1 P (over 1 sec) u[Airplane mode]

Information Slide the status bar downward Tap [Quick settings]

"Airplane" to switch the airplane mode on or off. Entering characters Use software keyboard to enter characters. To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc. Switching keyboards With "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols. 1 Tap a character input box QWERTY keyboard appears. 2 Tap [

] to display Numeric keypad For Symbol keypad, tap "

" on the Numeric keypad. Information Tap "

keyboard.

" at the bottom of the screen to hide the software Tap "

Tap "

Switch between lower-case "

" to delete the character before the cursor.

" to enter facemarks etc. from the displayed list.

" and

", upper-case "

caps "

" on QWERTY keyboard. When using QWERTY keyboard, touch and hold a character to select a character variant. Support Introduction of related accessories For details, refer to the instruction manual for each device. Desktop Holder (SOV31PUA) Sony Mobile TV antenna cable 02 (02SOHSA) Sony Mobile AC adapter 05 (EP880) (sold separately) microUSB cable 01 (0301HVA) (sold separately) Common DC Adapter 03 (0301PEA) (sold separately) au Carrying Case F Black (0105FCA) (sold separately) au Carrying Case G Black (0106FCA) (sold separately) au Carrying Case H Black (0107FCA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Information For the latest information on accessories, visit the au homepage

(http://www.au.kddi.com/) or contact the Customer Service Center. Accessories described on this page can be purchased from the au Online Shop. Some accessories may not be purchased due to the availability. http://auonlineshop.kddi.com/

Troubleshooting Before you assume that the product is malfunctioning, check the following:

Symptom Power is not turned on even though P is pressed The power goes off The power turns off while activation screen is displayed The screen freezes and the power cannot be turned off

(Out of service area) appears What you should check Is the internal battery charged?

Is P pressed for over 1 second?

Is the internal battery charged?

Is the internal battery charged?

Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button

(YELLOW) with a fine-tipped object for approximately three secondsu release your finger after it vibrates three times. Alternatively, press and hold P and upper part of volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Is the product out of the service area or in an area where the signal is weak?

Is the built-in antenna covered with hand?

Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one) Cannot operate key/

touch panel Cannot operate touch panel as intended Charging is not complete A message such as

"charge the battery"

appears Battery usage time is short Is the specified charging equipment

(sold separately) attached properly?

Is the power turned on?

Is "Screen lock" set?

Turn off the power and then turn it on again. Are you operating with a fingernail or foreign object on the operating screen?

Is the temperature of the product raised or very low?

The battery is almost dead. Is the battery fully charged?

Charge until the notification LED turns green. Is the internal battery end-of-life?

Is the product used for a long period at places where

(Out of service area) appears?

What you should check Is set "Sleep" period too short?

The screen backlight turns off in a short while The display is dark Is "Brightness" set to dark?

Screen response is slow when you tap on the screen/press the keys Cannot recognize a microSD memory card Is the proximity sensor blocked or covered by sticker?

When a large amount of data is saved in the product or transferring large-

size data between the product and microSD memory card, the screen response may be delayed. Is the microSD memory card inserted properly?

Is the microSD memory card unmounted?

For more details, visit au Customer Support site of au homepage. http://www.au.kddi.com/support/mobile/trouble/repair Updating Software You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for data communications when connecting to the Internet from the product by using packet communication. You are recommended to back up your data before updating software. For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Instruction Manual" (Japanese) app or

" (Full instruction manual)" (Japanese) available on au homepage. Downloading and updating software Update files can be downloaded from the Internet web site into the product directly. Note that when Wi-Fi communication becomes unstable, packet communication takes the place automatically, which may apply communication fees. 1 From the Home screen, [

Center]

][ (Tool)][Update

][Refresh]

2 [

After-sales service When asking for repair For repair, contact Keitai Guarantee Service Center. During the warranty period Outside the warranty period Repairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card. We shall repair the product for a charge as requested by the customer if repair renders it usable. Information Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Symptom What you should check Symptom B C D E F G H For inquiries, call: Customer Service Center For general information, charges and operation information (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones:

0077-7-111 From au cell phones:

157 without area code From au cell phones:

113 without area code For loss or theft (toll free) Business hours : 24 hours live support From xed-line phones:

0077-7-113 In case above numbers are not available (toll free). 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa) Keitai Guarantee Service Center For loss, theft, damage. Business hours 9:0021:00 (7 days a week) From xed-line phones/au cell phones, 0120-925-919 (toll free) Cell phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources. Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. October 2014, 1st Edition 1289-9028.1 Recycled parts that meet the Company's quality standards Once you cancel the membership, you cannot reapply for it are sometimes used for repair. Collected au cell phones by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers. Performance parts for repair The Company retains performance parts for repair of the Xperia Z4 main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair"

refers to parts required for maintaining the functions of the product. Warranty card At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place. Keitai Guarantee Service Plus LTE An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee:

380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center. Information You can apply for membership only at the time of purchasing your au cell phone. until you purchase an au cell phone next time. Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone. When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone. When you get a new au cell phone by changing the model or purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE" membership for the old au cell phone is automatically canceled. Service contents are subject to change without notice. au Nano IC Card (LTE) The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. After-sales service If you are unsure about anything regarding after-sales service, contact the following service contact. Customer Service Center (for service canceling procedure in case of loss or theft) From a land-line phone, From an au mobile phone, 113 without area code (toll free) Business hours : 24 hours live support 0077-7-113 (toll free) Keitai Guarantee Service Center (for loss, theft, damage) From a land-line phone/From an au cell phone, 0120-925-919 (toll free) Business hours 9:00 21:00 (7 days a week) Online Repair Desk24 hours a day over the Internet

* Reception only from PC or smartphone https://cs.kddi.com/support/n_login.html The App for the Internet acceptance, if "damage", "wet",

"theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required. To apply for the Internet, you need the e-mail address. au after-sales service information Replacement cell phone delivery service Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss Customer charge 1st: 5,000 yen 2nd: 8,000 yen Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss No recompense Holding over and repair Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Theft, loss Free of charge (three-year warranty) Customer charge Upper limit: 5,000 yen Customer charge 10,000 yen No recompense Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Actual cost Theft, loss No recompense

(model change)

* Charge amounts are all tax excluded Information Replacement cell phone delivery service When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered. Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.

* For details, refer to au homepage. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. Main specifications Display Weight Dimension (W x H x T) Continuous call time In Japan Overseas

(GSM) Approx. 5.2 inches TRILUMINOS Display for mobile Approx. 16.77 million colors 1,080 x 1,920 dots Approx. 152 g (with internal battery) Approx. 72 mm x 146 mm x 7.3 mm Approx. 1,370 min. Approx. 800 min. In Japan Continuous stand-by time Overseas

(GSM) Charging time Continuous Full Seg watching time Continuous 1Seg viewing time Continuous tethering time Wi-Fi tethering maximum connection number Approx. 670 hours (4G (LTE/

WiMAX 2+)) Approx. 770 hours (3G) Approx. 720 hours Using Common AC Adapter 05

(sold separately):

(alone/with Desktop Holder SOV31PUA) Approx. 140 min. Approx. 5 hours 10 min. Approx. 7 hours 50 min. Approx. 580 min. (4G (LTE/

WiMAX 2+) on WAN) Approx. 880 min. (3G on WAN) 10 Information The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. I J K L M N

FCC Statement for the USA This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. Any change or modification not expressly approved by Sony may void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help. Radio Wave Exposure and Specific Absorption Rate (SAR) Information Mobile Phone GSM/GPRS/EDGE 850/900/1800/1900&UMTS/HSPA Bands1/2/5&LTE Bands1/3/5/17/26/28/41 United States THIS PHONE MODEL HAS BEEN CERTIFIED IN COMPLIANCE WITH THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. The SOV31 Series mobile phones have been designed to comply with applicable safety requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed to not exceed the limits* of exposure to radio frequency (RF) energy set by governmental authorities. These limits establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by international scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a safety margin designed to assure the safety of all individuals, regardless of age and health. The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate (SAR). Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands. While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves. For more information on SAR, please refer to the important information chapter in the User Guide. The highest SAR value as reported to the authorities for this phone model when tested for use by the ear is 0.60 W/kg*, and when worn on the body is 0.73 W/kg*. For body-worn operation, the phone has been tested when positioned a minimum of 15 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate accessory and worn on the body. For devices which include "WiFi hotspot" functionality, SAR measurements for the device operating in WiFi hotspot mode were taken using a separation distance of 10mm. Use of third-party accessories may result in different SAR levels than those reported.

** Before a phone model is available for sale to the public in the US, it must be tested and certified by the Federal Communications Commission (FCC) that it does not exceed the limit established by the government-adopted requirement for safe exposure*. The tests are performed in positions and locations (i.e., by the ear and worn on the body) as required by the FCC for each model. The FCC has granted an Equipment Authorization for this phone model with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. While there may be differences between the SAR levels of various phones, all mobile phones granted an FCC equipment authorization meet the government requirement for safe exposure. SAR information on this phone model is on file at the FCC and can be found under the Display Grant section of http://

transition.fcc.gov/oet/ea/fccid/ after searching on FCC ID PY7-

PM0792. Additional information on SAR can be found on the Mobile Manufacturers Forum EMF website at http://www.emfexplained.info/.

* In the United States, the SAR limit for mobile phones used by the public is 1.6 watts/kilogram (W/kg) averaged over one gram of tissue. The standard incorporates a margin of safety to give additional protection for the public and to account for any variations in measurements.

** This paragraph is only applicable to authorities and customers in the United States. 141 Declaration of Conformity for SOV31 We, Sony Mobile Communications AB of Nya Vattentornet SE-221 88 Lund, Sweden declare under our sole responsibility that our product Sony type PM-0792-BV and in combination with our accessories, to which this declaration relates is in conformity with the appropriate standards EN 301 489-3:V1.6.1, EN 301 489-7:V1.3.1, EN 301 489-17:V2.2.1, EN 301 489-24:V1.5.1, EN 300 328:V1.8.1, EN 300 440-2:V1.4.1, EN 301 511:V9.0.2, EN 301 893:V1.7.1, EN 301 908-1:V6.2.1, EN 301 908-2:V6.2.1, EN 301 908-13:V6.2.1, EN 302 291-2:V1.1.1, EN 62209-

1:2006, EN 62209-2:2010 and EN 60950-1:2006+A11:2009+A1:2010

+A12:2011+A2:2013 following the provisions of, Radio Equipment and Telecommunication Terminal Equipment directive 1999/5/EC. Lund, December 2014 Signature Pr Thuresson, Quality Officer, SVP, Quality & Customer Services RTTE1999/5/

EC We fulfill the requirements of the R&TTE Directive (1999/5/EC) 142

Important information 2014 Sony Consumer Web site At www.sonymobile.com/support there is a support section where help and tips are only a few clicks away. Here you will find the latest computer software updates and tips on how to use your product more efficiently. Service and support You have access to a portfolio of exclusive service advantages such as:

Global and local Web sites providing support. A global network of Contact Centers. An extensive network of Sony service partners. A warranty period. Learn more about the warranty conditions in the Limited Warranty section. At www.sonymobile.com/support or www.sonymobile.com/contact, you can find the latest support tools and information. For operator-specific services and features, please contact your network operator. You can also contact our Contact Centers or contact your local dealer. (Calls are charged according to national rates, including local taxes, unless it is a toll-free number.) If your product needs service, please contact the dealer from whom it was purchased, or one of our service partners. To make a claim under the limited warranty, proof of purchase is required. Guidelines for Safe and Efficient Use Please follow these guidelines. Failure to do so might entail a potential health risk or product malfunction. If in doubt as to its proper function, have the product checked by a certified service partner before charging or using it. Recommendations for care and safe use of our products Handle with care and keep in a clean and dust-free place. Warning! May explode if disposed of in fire. Do not use in environments where relevant IP rating limitations, if applicable, are exceeded

(including excess depths and/or pressures of liquid and/or dust) or expose to excess humidity. For optimum performance, the product should not be operated in temperatures below -10C(+14F) or above +45C(+113F). Do not expose the battery to temperatures above +60C(+140F). Do not expose to flames or lit tobacco products. Do not drop, throw or try to bend the product. 2 This is an Internet version of this publication. Print only for private use. Do not paint or attempt to disassemble or modify the product. Only Sony authorised personnel should perform service. Consult with authorised medical staff and the instructions of the medical device manufacturer before using the product near pacemakers or other medical devices or equipment. Discontinue use of electronic devices, or disable the radio transmitting functionality of the device, where required or requested to do so. Do not use where a potentially explosive atmosphere exists. Do not place the product, or install wireless equipment, in the area above an air bag in a car. Caution: Cracked or broken displays may create sharp edges or splinters that could be harmful upon contact. Do not use a Bluetooth Headset in positions where it is uncomfortable or will be subject to pressure. Children Warning! Keep out of the reach of children. Do not allow children to play with mobile devices or accessories. They could hurt themselves or others. Products may contain small parts that could become detached and create a choking hazard. Power supply (Charger) Connect the charger to power sources as marked on the product. Do not use outdoors or in damp areas. Do not alter or subject the cord to damage or stress. Unplug the unit before cleaning it. Never alter the plug. If it does not fit into the outlet, have a proper outlet installed by an electrician. When a power supply is connected there is a small drain of power. To avoid this small energy waste, disconnect the power supply when the product is fully charged. Use of charging devices that are not Sony branded may pose increased safety risks. Battery New or idle batteries can have short-term reduced capacity. Fully charge the battery before initial use. Use for the intended purpose only. Charge the battery in temperatures between

+5C(+41F) and +45C(+113F). Do not put the battery into your mouth. Do not let the battery contacts touch another metal object. Turn off the product before removing the battery. Performance depends on temperatures, signal strength, usage patterns, features selected and voice or data transmissions. Only Sony service partners should remove or replace built-in batteries. Use of batteries that are not Sony branded may pose increased safety risks. Replace the battery only with another Sony battery that has been qualified with the product per the standard IEEE-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard. This is an Internet version of this publication. Print only for private use. 3 Personal medical devices Mobile devices / devices with radio transmitters may affect implanted medical equipment. Reduce risk of interference by keeping a minimum distance of 15 cm(6 inches) between the Sony product and the medical device. Use the Sony device at your right ear, when applicable. Do not carry the device in your breast pocket. Turn off the device if you suspect interference. For use in proximity to personal medical devices, please consult a physician and the device manufacturer. Driving In some cases, vehicle manufacturers may forbid the use of mobile devices in their vehicles unless a handsfree kit with an external antenna supports the installation. Check with the vehicle manufacturer's representative to be sure that a mobile device or Bluetooth handsfree will not affect the electronic systems in the vehicle. Full attention should be given to driving at all times and local laws and regulations restricting the use of wireless devices while driving must be observed. GPS/Location based functions Some products provide GPS/Location based functions. Location determining functionality is provided As is and With all faults. Sony does not make any representation or warranty as to the accuracy of such location information. Use of location-based information by the device may not be uninterrupted or error free and may additionally be dependent on network service availability. Please note that functionality may be reduced or prevented in certain environments such as building interiors or areas adjacent to buildings. Caution: Do not use GPS functionality in a manner which causes distraction from driving. Emergency calls Calls cannot be guaranteed under all conditions. Never rely solely upon Sony Mobile devices for essential communication. Calls may not be possible in all areas, on all networks, or when certain network services and/or mobile device features are used. Please note that some Sony devices are not capable of supporting voice calls, including emergency calls. Antenna Use of antenna devices not marketed by Sony could damage the mobile device, reduce performance, and produce Specific Absorption Rate (SAR) levels above the established limits. Do not cover the antenna with your hand as this affects call quality, power levels and can shorten talk and standby times. Radio Frequency (RF) exposure and Specific Absorption Rate (SAR) When the mobile device or Bluetooth handsfree functionality is turned on, it emits low levels of radio frequency energy. International safety guidelines have been developed through periodic and thorough evaluation of scientific studies. These guidelines establish permitted levels of radio wave exposure. The guidelines include a safety margin designed to assure the safety of all persons and to account for any variations in measurements. Specific Absorption Rate (SAR) is used to measure radio frequency energy absorbed by the body when using a mobile device. The SAR value is determined at the highest certified power level in laboratory conditions, but because the device is designed to use the minimum power necessary to access the chosen network, the actual SAR level can be well below this value. There is no proof of difference in safety based on difference in SAR value. 4 This is an Internet version of this publication. Print only for private use. Products with radio transmitters sold in the US must be certified by the Federal Communications Commission (FCC). When required, tests are performed when the device is placed at the ear and when worn on the body. For body-worn operation, the device has been tested when positioned a minimum of 15 mm from the body without any metal parts in the vicinity of the device or when properly used with an appropriate Sony accessory and worn on the body. When operating with Hotspot functionality engaged, a separation distance of 10 mm was used. For more information about SAR and radio frequency exposure, go to: http://

blogs.sonymobile.com/about-us/sustainability/health-and-safety/sar/. Flight mode Bluetooth and Wireless Local Area Network (WLAN) functionality, if available in the device, can be enabled in Flight mode but may be prohibited onboard aircraft or in other areas where radio transmissions are prohibited. In such environments, please seek proper authorisation before enabling Bluetooth or WLAN functionality even in Flight mode. Malware Malware (short for malicious software) is software that can harm device. Malware or harmful applications can include viruses, worms, spyware, and other unwanted programs. While the device does employ security measures to resist such efforts, Sony does not warrant or represent that the device will be impervious to the introduction of malware. You can however reduce the risk of malware attacks by using care when downloading content or accepting applications, refraining from opening or responding to messages from unknown sources, using trustworthy services to access the Internet, and only downloading content to the mobile device from known, reliable sources. Accessories Use only Sony branded original accessories and certified service partners. Sony does not test third-party accessories. Accessories may influence RF exposure, radio performance, loudness, electric safety and other areas. Third-party accessories and parts may pose a risk to your health or safety or decrease performance. Accessible Solutions/Special Needs You can use your TTY terminal with your Sony Mobile device. For information on accessibility features and solutions for persons with special needs, please visit blogs.sonymobile.com/about-us/sustainability/accessibility or contact Sony Mobile at 1-866-766-9374. Disposal of old electrical and electronic equipment and battery This symbol on the electronic product or on its packaging indicates that the electronic product inclusive the battery should not be treated as household waste. Instead it should be handed over to the applicable collection point for the recycling of electrical and electronic equipment. Do not attempt to remove internal batteries. Internal batteries shall be removed only by a waste treatment facility or trained service professional. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The recycling of materials will help to conserve natural resources. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service, the shop where you This is an Internet version of this publication. Print only for private use. 5 purchased the product or by calling a Sony Contact Center or at www.sonymobile.com/

recycling. Memory card If the product comes complete with a removable memory card, it is generally compatible with the handset purchased but may not be compatible with other devices or the capabilities of their memory cards. Check other devices for compatibility before purchase or use. If the product is equipped with a memory card reader, check memory card compatibility before purchase or use. Memory cards are generally formatted prior to shipping. To reformat the memory card, use a compatible device. Do not use the standard operating system format when formatting the memory card on a PC. For details, refer to the operating instructions of the device or Sony contact center. SIM card If your device is equipped with a standard-sized SIM card slot, inserting an incompatible SIM card (for example, a micro SIM card, a micro SIM card with a non-Sony adapter, or a standard SIM card cut into a micro SIM card size) in the SIM card slot may damage your SIM card or your device permanently. Sony does not warrant and will not be responsible for any damage caused by use of incompatible or modified SIM cards. Warning!

If the device requires an adapter for insertion into the handset or another device, do not insert the card directly without the required adapter. Precautions on memory card use Do not expose the memory card to moisture. Do not touch terminal connections with your hand or any metal object. Do not strike, bend, or drop the memory card. Do not attempt to disassemble or modify the memory card. Do not use or store the memory card in humid or corrosive locations or in excessive heat such as a closed car in summer, in direct sunlight or near a heater, etc. Do not press or bend the end of the memory card adapter with excessive force. Do not let dirt, dust, or foreign objects get into the insert port of any memory card adapter. Check you have inserted the memory card correctly. Insert the memory card as far as it will go into any memory card adapter needed. The memory card may not operate properly unless fully inserted. We recommend that you make a backup copy of important data. We are not responsible for any loss or damage to content you store on the memory card. 6 This is an Internet version of this publication. Print only for private use. Recorded data may be damaged or lost when you remove the memory card or memory card adapter, turn off the power while formatting, reading or writing data, or use the memory card in locations subject to static electricity or high electrical field emissions. Protection of personal information Erase personal data before disposing of the product. To delete data, perform a master reset. Deleting data from the memory of the device does not ensure that it cannot be recovered. Sony does not warrant against recovery of information and does not assume responsibility for disclosure of any information even after a master reset. For Devices Supporting 3D Viewing capabilities In viewing 3D images shot with this device, if applicable, on a 3D-compatible monitor, you may experience discomfort in the form of eye strain, fatigue, or nausea. To prevent these symptoms, we recommend that you take regular breaks. However, you need to determine for yourself the length and frequency of breaks you require, as they vary according to the individual. If you experience any type of discomfort, stop viewing the 3D images until you feel better, and consult a physician as necessary. Also refer to the operating instructions supplied with the device or software you have connected or are using with this device. Note that a childs eyesight is still at the development stage (particularly children below the age of 6). Consult a pediatrician or ophthalmologist before letting your child view 3D images, and make sure he/she observes the above precautions when viewing such images. Loudness warning!

Avoid volume levels that may be harmful to your hearing. End user licence agreement Software delivered with this device and its media is owned by Sony Mobile Communications Inc., and/or its affiliated companies and its suppliers and licensors. Sony grants you a non-exclusive limited licence to use the software solely in conjunction with the device on which it is installed or delivered. Ownership of the software is not sold, transferred or otherwise conveyed. Do not use any means to discover the source code or any component of the software, reproduce and distribute the software, or modify the software. You are entitled to transfer rights and obligations to the software to a third party, solely together with the device with which you received the software, provided the third party agrees in writing to be bound by the terms of this Licence. This licence exists throughout the useful life of this device. It can be terminated by transferring your rights to the device to a third party in writing. Failure to comply with any of these terms and conditions will terminate the licence immediately. Sony and its third party suppliers and licensors retain all rights, title and interest in and to the software. To the extent that the software contains material or code of a third party, such third parties shall be beneficiaries of these terms. This licence is governed by the laws of Japan. When applicable, the foregoing applies to statutory consumer rights. In the event software accompanying or provided in conjunction with your device is provided with additional terms and conditions, such provisions shall also govern your possession and usage of the software. This is an Internet version of this publication. Print only for private use. 7 Export regulations Export regulations: The device or software may be subject to import and export regulations of the European Union, the United States and other countries. You will comply with these applicable laws and regulations and will obtain and maintain any export and import license required for the delivery of goods to you under this Agreement. Without limiting the foregoing, and as an example, you will not knowingly export or re-export goods to destinations identified pursuant to Articles in Chapter II of European Council Regulation (EC) 428/2009 and specifically, and without limitation, you will also comply with U.S. government Export Administration Regulations (EAR, 15 C.F.R. 730-774, http://www.bis.doc.gov/) administered by Department of Commerce, Bureau of Industry and Security and economic sanctions regulations (30 C.F.R. 500 et. seq., http://www.treas.gov/offices/enforcement/

ofac/) administered by the U.S. Department of Treasury, Office of Foreign Assets Control. Limited Warranty Sony Mobile Communications AB, SE-221 88 Lund, Sweden, or its local affiliated company, provides this Limited Warranty for your mobile device, original accessory delivered with your mobile device, and/or your mobile computing product (hereinafter referred to as Product). Should your Product need warranty service, please return it to the dealer from whom it was purchased, or contact your local Sony Contact Center (national rates may apply) or visit www.sonymobile.com to get further information. Our warranty Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free from defects in design, material and workmanship at the time of its original purchase by a consumer. This Limited Warranty will last for a period of one (1) year as from the original date of purchase of the Product. What we will do If, during the warranty period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, Sony authorised distributors or service partners, in the country/region* where you purchased the Product, will, at their option, either repair, replace or refund the purchase price of the Product in accordance with the terms and conditions stipulated herein. Sony and its service partners reserve the right to charge a handling fee if a returned Product is found not to be under warranty according to the conditions below. Please note that some of your personal settings, downloads and other information may be lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by applicable law, other regulation or technical restrictions from making a backup copy of certain downloads. Sony does not take any responsibility for any lost information of any kind and will not reimburse you for any such loss. You should always make backup copies of all the information stored on your Sony Product such as downloads, calendar and contacts before handing in your Sony Product for repair or replacement. Conditions 1. This Limited Warranty is valid only if the original proof of purchase for this Product issued by a Sony authorised dealer specifying the date of purchase and serial number**, is presented with the Product to be repaired or replaced. Sony reserves the right to refuse 8 This is an Internet version of this publication. Print only for private use. warranty service if this information has been removed or changed after the original purchase of the Product from the dealer. 2. If Sony repairs or replaces the Product, the repair for the defect concerned, or the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or components will become the property of Sony. 3. This warranty does not cover any failure of the Product that is due to:

Normal wear and tear. Use in environments where relevant IP rating limitations, if applicable, are exceeded

(including liquid damage or the detection of liquid inside the device resulting from such use). Misuse or failure to use in accordance with the Sony instructions for use and maintenance of the Product. Nor does this warranty cover any failure of the Product due to accident, software or hardware modification or adjustment, or acts of God. A rechargeable battery can be charged and discharged more than a hundred times. However, it will eventually wear out this is not a defect and corresponds to normal wear and tear. When the talk-time or standby time is noticeably shorter, it is time to replace the battery. Sony recommends that you use only batteries and chargers approved by Sony. Minor variations in display brightness and colour may occur between devices. There may be tiny bright or dark dots on the display. It occurs when individual dots have malfunctioned and can not be adjusted. Two defective pixels are deemed acceptable. Minor variations in camera image appearance may occur between devices. This is nothing uncommon and is not regarded as a defective camera module. 4. Since the cellular system on which the Product is to operate is provided by a carrier independent from Sony, Sony will not be responsible for the operation, availability, coverage, services or range of that system. 5. This warranty does not cover Product failures caused by installations, modifications, or repair or opening of the Product performed by a non-Sony authorised person. 6. The warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not Sony branded original accessories intended for use with the Product. Sony disclaims any and all warranties, whether express or implied, for failures caused to the Product or peripheral devices as a result of viruses, trojan horses, spyware, or other malicious software. Sony strongly recommends that you install appropriate virus protection software on your Product and any peripheral devices connected to it, as available, and update it regularly, to better protect your device. It is understood, however, that such software will never fully protect your Product or its peripheral devices and Sony disclaims all warranties, whether express or implied, in case of failure by such antivirus software to fulfil its intended purpose. 7. Tampering with any of the seals on the Product will void the warranty. This is an Internet version of this publication. Print only for private use. 9 8. THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, OTHER THAN THIS LIMITED WARRANTY. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SONY OR ITS LICENSORS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED BY LAW. Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you. The warranty provided does not affect the consumers statutory rights under applicable legislation in force, nor the consumers rights against the dealer arising from their sales /

purchase contract. Country specific terms If you have purchased your Product in a country member of the European Economic Area

(EEA) or in Switzerland or the Republic of Turkey, and such Product was intended for sale in the EEA or in Switzerland or in Turkey, you can have your Product serviced in any EEA country or in Switzerland or in Turkey, under the warranty conditions prevailing in the country in which you require servicing, provided that an identical Product is sold in such country by an authorised Sony distributor. To find out if your Product is sold in the country you are in, please call the local Sony Contact Center. Please observe that certain services may not be available outside the country of original purchase, for example, due to the fact that your Product may have an interior or exterior which is different from equivalent models sold in other countries. Please note in addition that it may sometimes not be possible to repair SIM-

locked Products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased your product in Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For warranty service in Australia, please contact 1300 650 050 or Sony Service Centre, Unit 4 / 189 Woodville Road Villawood NSW 2163.

** In some countries/regions additional information (such as a valid warranty card) may be requested. Trademarks, acknowledgements and copyright 2014 Sony Mobile Communications Inc. and its affiliated entities. All rights reserved. Xperia is a trademark or registered trademark of Sony Mobile Communications Inc. Sony is a trademark or a registered trademark of Sony Corporation. Bluetooth is a trademark or a registered trademark of Bluetooth SIG Inc. and any use of such mark by Sony is under license. All product and company names mentioned herein are the trademarks or registered trademarks of their respective owners. 10 This is an Internet version of this publication. Print only for private use. Any rights not expressly granted herein are reserved. Visit www.sonymobile.com for more information. This is an Internet version of this publication. Print only for private use. 11 www.sonymobile.com Sony Mobile Communications Inc. 1-8-15 Konan, Minato-ku, Tokyo 108-0075, Japan 1222-9266.11