Preface Thank you for buying "Xperia XX" (simply called the "product"
from here on). Before using the product, read "Basic Manual" (this manual) and " (Full Instruction Manual)"
(Japanese) to ensure safe use and handling. Packaged items Before your start using the product, make sure that you have all the following packaged with the product. Xperia XX*1 Sony Mobile TV antenna cable 02 02SOHSA
*1 Including warranty
(Instruction Manual) (Japanese) Xperia XX (Cautions on using Xperia XX) (Japanese)
(Setting Guide) (Japanese) The following items are not included in the package. microSD memory card AC adapter Earphones Desktop holder microUSB cable l m q Wi-Fi antenna*2 r Nameplate*3 s au Nano IC Card 04 t Back cover*4 u Built-in antenna*2 v microSD memory card/au Nano IC Card 04 slot w Strap hole x microUSB connection terminal n o p a v q m r s t Information Purchase a specified charger (sold separately). The battery is built into the product. Illustrations used in this manual are just images for explanations. They may be different from actual ones. About Operating Instructions Basic Manual (this manual) Handles only basic operations for main features. For detailed descriptions on various functions, refer to the
"Basic Manual" (Japanese) app installed on the product or "
(Full Instruction Manual) (Japanese)"
available on the au homepage. http://www.au.kddi.com/support/mobile/guide/manual/
Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, marks may be omitted in this manual.
"Basic Manual" (Japanese) app This product allows you to use the "Basic Manual" (Japanese) app on the product to confirm detailed operational procedures. Certain functions can be directly activated from the app screens on which their operations are described.
][
From the Home screen, [
(Customer support)][Basic Manual] (Japanese) When you activate for the first time, follow the onscreen instructions to download and install app. b CE mark and FCC ID 1 Open the au Nano IC Card 04 slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight. For Those Requiring an English Instruction Manual You can download the English version of the instruction manual from the au homepage (available in approximately one month after the product is released). Download URL:
http://www.au.kddi.com/support/mobile/guide/manual/
Regarding notations used in this document In this manual, keys (key icons) are represented by simplified illustrations such as b, h, n, P, k. Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)]. Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted. In this manual, "microSD memory card", "microSDHC memory card" and "microSDXC memory card" are abbreviated as "microSD memory card" or "microSD". All of the indicated amounts exclude tax unless otherwise specified.
"The Company" as appears in the manual refers to the following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. Using au (au Disaster Countermeasure) You can use (Disaster Message Board) service,
(Emergency Rapid Mail) service that distributes
(Earthquake Early Warning), (Disaster and Evacuation Information) and (Tsunami Warning), c 2 Hook the projection of the tray (
) with your fingernail to slide the tray straight out, then remove the tray from the product 3 Set au Nano IC Card 04 into the tray with IC (metal) part
), insert the tray with the card into the facing up (
main unit and press it all the way Pay attention to the orientation of the notch and pressing tray. g i j k h u w x
*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.
*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.
*3 Do not remove the nameplate with stickers of CE mark, FCC ID and IMEI information printed.
*4 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers. au Nano IC Card 04 Your phone number etc. is recorded in the au Nano IC Card 04. The product is compatible only with au Nano IC Card 04. You cannot use the product with an IC card other than au Nano IC Card 04. au Nano IC Card 04 IC (metal) part Front Back Attaching/removing the au Nano IC Card 04 Before attaching/removing the miroSD memory card, make sure to turn off the product. Attaching the au Nano IC Card 04 1 Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail SOV32 Basic Manual c d e f Getting Ready Names and functions of parts a Headset connection a b terminal b Second microphone*1:
Reduces noise to make easy to listen c Notification LED d Front camera e Earpiece/Speaker f Proximity sensor:
Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness g Display (Touch panel) h Microphone/speaker iPPower key/Screen lock key j Volume key/Zoom key kkCamera key l Camera lens m GPS/Built-in antenna*2 n Flash/Photo light o mark p Wi-Fi/Bluetooth/antenna part*2
(Disaster Voice Messaging Service), and
(Disaster related information). 1 From the Home screen, [
][ (Customer support)][au (au Disaster Countermeasure)]
au (au Disaster Countermeasure) menu appears. An agreement screen regarding the use or an initial setting screen appears for the first time you activate this program. Follow the onscreen instructions. Using (Disaster Message Board) Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower. 1 au (au Disaster Countermeasure) menu[
(Disaster Message Board)]
Information To register information of well-being, E-mail address
(ezweb.ne.jp) is required. Set up E-mail address beforehand. Using (Emergency Rapid Mail) Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously. When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building. 1 au (au Disaster Countermeasure) menu[
(Emergency Rapid Mail)]
Information Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.
*Earthquake Early Warning is notified by warning tone and voice sound ("" (It is an earthquake)), and vibration. The warning tone does not sound when receiving Emergency Rapid Mail during a call. Earthquake Early Warning may not arrive before strong tremors in areas near the epicenter. Tsunami Warning is a major tidal wave/seismic sea wave notification delivered from the meteorological bureau to the area including target coast. Disaster and Evacuation Information is a service that distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments. The service is available only in Japan (it cannot be used overseas). No information fee or communication charge is required for receiving Emergency Rapid Mail. KDDI is not liable for damages suffered by customers resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI. Refer to the Japan Meteorological Agency web page for details about distribution of Earthquake Early Warning. http://www.jma.go.jp/
You cannot receive Emergency Rapid Mail when your cell phone is turned off. Emergency Rapid Mail may not be received if you are in a place where signal does not reach even in the service area
(e.g. in a tunnel, basement) or in a place with a poor reception. You cannot receive the Emergency Rapid Mail that the reception is failed. This delivery system is different from Earthquake Early Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary. Information from someplace other than your current location may be received. Using (Disaster Voice Messaging Service) Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster. 1 au (au Disaster Countermeasure) menu[
(Disaster Voice Messaging Service)]
Information To use Wi-Fi, initial settings via 4G (LTE/WiMAX 2+) network is required. Voice message can be recorded for up to 30 seconds. Voice messages cannot be saved or played if the product does not have available memory. Using (Disaster related information) You can check history of Disaster and Evacuation Information delivered by local government, disaster related information portal, etc. 1 au (au Disaster Countermeasure) menu[
(Disaster related information)]Follow the onscreen instructions d e f Removing au Nano IC Card 04 1 Open the cover while hooking the groove of microSD memory card/au Nano IC Card 04 slot cover with your fingernail 2 Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit 3 Remove au Nano IC Card 04 out of the tray, insert the tray into the main unit and then press it all the way Pay attention to the direction of pushing the tray. 4 Close the microSD memory card/au Nano IC Card 04 slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Attaching microSD memory card 1 Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail 2 Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the product 3 Set microSD memory card into the tray with IC (metal)
), insert the tray with the card into the part facing up (
main unit and press it all the way Pay attention to the direction of pushing the tray. Removing microSD memory card 1 Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your finger 2 Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the product 3 Remove the microSD memory card out of the tray, insert the tray into the main unit and then press it all the way Pay attention to the direction of pushing the tray. 4 Close the microSD memory card/au Nano IC Card 04 slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Note the following points, otherwise handling the au Nano IC Card 04 may cause malfunction or damage. Do not touch the IC (metal) part of the au Nano IC Card 04. Insert in the correct direction. Do not use force to attach or remove. Do not lose the au Nano IC Card 04 after it has been removed. Do not insert au Nano IC Card 04 with conversion adapter attached. Doing so may cause a fault. 4 Close the microSD memory card/au Nano IC Card 04 slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage. Do not touch the terminal of the microSD memory card. Charging When you purchase your product, the internal battery is not fully charged. Charge the battery before use. Information When the charging starts, notification LED lights according to the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen,
[
level".
][Settings][About phone][Status] and see "Battery When you start charging with the product powered off, the power turns on even though operation is not available. Follow the instructions of each airline or medical facility for the use of cell phones on their premises. It may take longer to complete for charging with a PC or while using the camera function. 4 Close the microSD memory card/au Nano IC Card 04 slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Attaching/Removing microSD memory card Before attaching/removing the miroSD memory card, make sure to turn off the product. g h i j k l m Charging with the AC Adapter Charging with Common AC Adapter 05 (sold separately) is explained. 3 When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product 4 Remove Common AC Adapter 05 (sold separately) from the outlet Charging with the DC Adapter You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately). Charging with a PC The followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately). 1 Insert the microUSB plug of the microUSB cable, with the engraved side (
microUSB connection terminal of the product
) facing up, straight into the 1 Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the product 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet Notification LED lights on the product. 2 Insert the USB plug of the microUSB cable into the USB port of a PC Notification LED lights on the product. When a confirmation screen for software installation appears on the product, tap "Skip" or "Cancel". 3 When charging is complete, remove the microUSB plug of the microUSB cable from the product and close the microUSB connection terminal cover firmly 4 Remove the USB plug of the microUSB cable from the USB port of the PC Turning on (Initial settings) Turning the power on 1 P (over 1 sec) The product vibrates and after a while the lock screen appears. When you turn on the product for the first time, follow the onscreen instructions to set the initial settings. 2 Swipe (flick) the screen up Turning the power off 1 P (over 1 sec) 2 [Power off]
Information Press P (over 1 sec) u Long-touch "Power off" u [OK] to restart the product in safe mode (a function that enables to start the product in a status equivalent to the status at the time of purchase). Force-quitting 1 Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times Information Pressing the OFF button (YELLOW) by a sharp object such as needle may cause malfunction. Alternatively, press and hold P and upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Initial settings When you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide". Information To change the language later, from the Home screen, [
][Settings][Setup guide]. To make settings
][Settings]
]
[ (Settings)][ (Language & input)][
(Language)]. To make settings, from the Home screen, [
for au service etc., from the Home screen, [
[au Settings Menu][au Easy Setting]. Setting Screen lock When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated. 1 While the screen is displayed, P Unlocking screen The lock screen appears when turning the power on or the backlight on by pressing P. 1 Swipe (flick) the screen up on the lock screen Information On the lock screen, swipe "
" to activate "Phone"
" or "
app or "Camera" app, respectively. Basic Operation Key icons The followings are the main functions of b, h, n keys located at the bottom of the screen. b h n b Back h Home n Recently used apps Return to the previous screen. Close a dialog box, menu, or the Notifications panel. Display the Home screen. Long-touch and drag it to "
"Google" app. Display recently used apps on a list and activate or end them from the list. Also, you can use small apps.
" to activate Using the touch panel The display of the product is a touch panel operated by touching it with your finger. Tap/Double-tap Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice. Long-touch Keep touching an item with your finger. Slide While your finger is gently touching the screen, trace it to the desired direction to move over. Flick (swipe) Operate the screen by quickly moving (flicking) your finger up/down or left/right. Pinch Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance. Drag Keep touching an item or icon, trace it to the desired direction to move. n o p q r Slide Flick (swipe) Pinch s t Home screen Home screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap h to return to the Home screen any time. a Google Search b Widgets c Wallpapers d Shortcuts (Apps) e Home screen position a b Indicates which screen of the several Home screens you are in. f Folders (Google,
(Basic functions)) g Apps key c d e d f d g Adding to Home screen/Editing Home screen You can change wallpaper or theme of the Home screen and add/delete/move shortcuts of apps, widgets, folders, etc. on the Home screen. 1 Long-touch an area of the Home screen where no icons are displayed Alternatively, pinch-in on the Home screen. 2 Widgets & Apps Wallpapers Album Live Wallpapers Photos
(Xperia's Wallpaper) Themes Home Settings Add shortcuts of widgets or apps. Select an image from albums to set as a wallpaper. To set image range, adjust cropping area by dragging, etc. Select a content from albums to set as a wallpaper. Select an image from photos to set as a wallpaper. Select an image to set as a wallpaper. Images displayed to the right of "Photos"/"Live Wallpapers" are "Xperia's Wallpaper". Set the wallpapers etc. for the Home screen or the lock screen. Set auto rotation of the Home screen or size of icons. Adding a folder 1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon Deleting shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or a folder you want to delete 2 Drag the icon or the folder to "Remove"
To delete a folder, then tap "DELETE". It also deletes shortcuts etc. in the folder. Information Long-touch a shortcut, widget, or folder icon to move. Using the Apps screen You can call up functions from the Apps screen. App icons installed to the product are also displayed. You may incur communication charges depending on the function. Starting an app 1 From the Home screen, [
]
Slide or flick left or right to switch the Apps screen. 2 Tap an app to use Some apps are stored in a folder. Main apps
,
, Phone, Contacts E-mail, SMS Chrome Settings Calendar
,
, Play Store Camera, Album Maps Google, Voice Search Basic Manual Downloading apps You can download and install apps or games, etc. by using Google Play. To use Google Play, you need to set a Google account. For details, refer to "Setting Guide". Deleting (uninstalling) apps Before deleting installed apps, back up contents related to the app that you want to save including data saved in the app. Some apps may not be deleted. Knowing the status of the product Status bar The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product. Examples of notification icon New Gmail message New PC mail message New E-mail (@ezweb.ne.jp) message New SMS/Receiving notification service message, New Receiving notification Talking*1/ Calling*1 Missed call USB connecting Wi-Fiopen network available
*1 Appears when switched to another screen such as the Home screen. Main status icons
,
,
,
, Signal level (Level 4, Out of service area) 4G (LTE/WiMAX 2+) data communication status*1 (Available, data transferring or downloading) Battery level (100%, Charging) Silent mode (vibrate) is set Silent mode (not vibrate) is set Airplane mode is activated Wi-Ficonnected, Wi-Ficommunicating
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"
appears on the screen for both networks. The company determines which network is less busy depending on the condition of the line to connect. Notification panel If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps. Information To delete a notification, flick the notification left or right. Some notifications may not be deleted depending on the content. You can check notifications on the lock screen. Or set to hide notifications on the lock screen. Notification LED Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing. Status Red Orange Green Description The battery is charging when the remaining battery level is 14% or lower. The battery is charging when the remaining battery level is 15% - 89%. The battery is charging when the remaining battery level is 90% or higher. The remaining battery level is 14% or lower. Indicates missed call, new Gmail message, new SMS message.*1 Flashing red Flashing white
*1 Notification LED flashes while backlight is turned off. Information When the remaining battery is not sufficient for turning the product ON, pressing P makes LED flash red three times. When you start charging with the product powered off, the notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level. Checking own phone number 1 From the Home screen, [
2 [About phone][Status]
][Settings]
The phone number of the product is shown under "My phone number". Information Alternatively, from the Home screen, [
] [ (Tool)]
[Contacts] [Myself] to check your phone number. Setting the silent mode (vibrate) 1 Press the volume up key or down key 2 [
]
The icon for the volume adjusting bar changes to the silent mode (vibrate) is set. Tap "
" to cancel the silent mode (vibrate). Setting the silent mode (not vibrate) 1 Press the volume down key for over 1second The icon on the volume adjusting bar changes to the silent mode (not vibrate) is set. and and Information When the "silent mode" is set, sounds for shutter, playback of video or music, alarm, etc. are not muted. When the "silent mode" is set, adjusting "Ring volume" of
"Sound & notification" or raising the volume by pressing the volume up key cancels the silent mode. u v w x y z A
] u[Settings] u[More]
Setting Airplane mode When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi function, Bluetooth function, NFC Reader/Writer, P2P function) are turned off. 1 From the Home screen, [
2 [
] of "Airplane mode"
Entering characters Use software keyboard to enter characters. To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc. Switching keyboards With "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols. 1 Tap a character input box QWERTY keyboard appears. 2 Tap [
] to display Numeric keypad For Symbol keypad, tap "
" on the Numeric keypad. Information Tap "
keyboard.
" at the bottom of the screen to hide the software Tap "
Switch between lower-case "
" to delete the character before the cursor.
", upper-case "
" and caps "
" on QWERTY keyboard. When using QWERTY keyboard, touch and hold a character to select a character variant. Support Introduction of related accessories For details, refer to the instruction manual for each device. Sony Mobile Desktop Holder 01 (01SOPUA) (sold separately) Sony Mobile TV antenna cable 02 (02SOHSA) Sony Mobile AC adapter 05 (EP880) (sold separately) microUSB cable 01 (0301HVA) (sold separately) microUSB cable 01 Navy (0301HBA) (sold separately) microUSB cable 01 Green (0301HGA) (sold separately) microUSB cable 01 Pink (0301HPA) (sold separately) microUSB cable 01 Blue (0301HLA) (sold separately) Common DC Adapter 03 (0301PEA) (sold separately) au Carrying Case F Black (0105FCA) (sold separately) au Carrying Case G Black (0106FCA) (sold separately) au Carrying Case H Black (0107FCA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Information For the latest information on accessories, visit the au homepage
(http://www.au.kddi.com/) or contact the Customer Service Center. Accessories described above can be purchased from the au Online Shop. Some accessories may not be purchased due to the availability. http://auonlineshop.kddi.com/
Troubleshooting Before you assume that the product is malfunctioning, check the following:
Symptom Power is not turned on even though P is pressed The power goes off The power turns off while activation screen is displayed The screen freezes and the power cannot be turned off
(Out of service area) appears What you should check Is the internal battery charged?
Is P pressed for over 1 second?
Is the internal battery charged?
Is the internal battery charged?
Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail, press the OFF button
(YELLOW) with a fine-tipped object for approximately three secondsu release your finger after it vibrates three times. Alternatively, press and hold P and upper part of volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Is the product out of the service area or in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is au Nano IC Card 04 inserted?
Symptom What you should check Symptom Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one) Cannot operate key/
touch panel Cannot operate touch panel as intended Charging is not complete A message such as
"charge the battery"
appears Battery usage time is short Is the specified charging equipment
(sold separately) attached properly?
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on again. Are you operating with a fingernail or foreign object on the operating screen?
Is the temperature of the product raised or very low?
The battery is almost dead. Is the battery fully charged?
Charge until the notification LED turns green. Is the internal battery end-of-life?
Is the product used for a long period at places where area) appears?
(Out of service What you should check Is set "Sleep" period too short?
The screen backlight turns off in a short while The display is dark Is "Brightness level" set to dark?
Screen response is slow when you tap on the screen/press the keys Cannot recognize a microSD memory card Is the proximity sensor blocked or covered by sticker?
When a large amount of data is saved in the product or transferring large-
size data between the product and microSD memory card, the screen response may be delayed. Is the microSD memory card inserted properly?
Is the microSD memory card unmounted?
For more details, visit au Customer Support site of au homepage. http://www.au.kddi.com/support/mobile/trouble/repair Updating Software You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for data communications when connecting to the Internet from the product by using packet communication. You are recommended to back up your data before updating software. For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Basic Manual" (Japanese) app or
" (Full instruction manual)" (Japanese) available on au homepage. Downloading and updating software Update files can be downloaded from the Internet web site into the product directly. Note that when Wi-Fi communication becomes unstable, packet communication takes the place automatically, which may apply communication fees. 1 From the Home screen, [
phone][Software update]
][Settings][About
][Refresh]
2 [
After-sales service When asking for repair For repair, contact Keitai Guarantee Service Center. During the warranty period Outside the warranty period Repairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card. We shall repair the product for a charge as requested by the customer if repair renders it usable. Information Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Recycled parts that meet the Company's quality standards are sometimes used for repair. Collected au cell phones by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers. The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused. Performance parts for repair The Company retains performance parts for repair of the Xperia XX main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the product. Warranty card At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place. B C D E F G H For inquiries, call: Customer Service Center For general information, charges and operation information (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones:
0077-7-111 From au cell phones:
157 without area code Keitai Guarantee Service Plus LTE An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center. From au cell phones:
113 without area code For loss or theft (toll free) Business hours : 24 hours live support From xed-line phones:
0077-7-113 In case above numbers are not available (toll free). 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa) Keitai Guarantee Service Center For loss, theft, damage. Business hours 9:0021:00 (7 days a week) From xed-line phones/au cell phones, 0120-925-919 (toll free) Cell phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources. Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. May 2015, 1st Edition 1295-7190.1 Information You can apply for membership only at the time of purchasing your au cell phone. Once you cancel the membership, you cannot reapply for it until you purchase an au cell phone next time. Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone. When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone. When you get a new au cell phone by changing the model or purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE" membership for the old au cell phone is automatically canceled. Service contents are subject to change without notice. au Nano IC Card 04 The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. After-sales service If you are unsure about anything regarding after-sales service, contact the following service contact. Customer Service Center (for service canceling procedure in case of loss or theft) From a land-line phone, From an au mobile phone, 113 without area code (toll free) Business hours : 24 hours live support 0077-7-113 (toll free) Keitai Guarantee Service Center (for loss, theft, damage) From a land-line phone/From an au cell phone, 0120-925-919 (toll free) Business hours 9:00 21:00 (7 days a week) Online Repair Desk24 hours a day over the Internet
* Reception only from PC or smartphone https://cs.kddi.com/support/n_login.html au after-sales service information Replacement cell phone delivery service Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss Customer charge 1st: 5,000 yen 2nd: 8,000 yen Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss No recompense The App for the Internet acceptance, if "damage", "wet",
"theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required. To apply for the Internet, you need the e-mail address. Holding over and repair Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Theft, loss Free of charge (three-year warranty) Customer charge Upper limit: 5,000 yen Customer charge 10,000 yen No recompense Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Actual cost Theft, loss No recompense
(model change)
* Charge amounts are all tax excluded Information Replacement cell phone delivery service When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered. Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
* For details, refer to au homepage. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. Charging time Continuous Full Seg watching time Continuous 1Seg viewing time Continuous tethering time Wi-Fi tethering maximum connection number Using Common AC Adapter 05
(sold separately):
Approx. 140 min. Approx. 6 hours 40 min. Approx. 9 hours 00 min. Approx. 420 min. 10 Information The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. SIM unlock The product supports SIM unlock. By unlocking SIM lock, you can use non-au SIM cards. The SIM unlock service is provided at the au homepage and au shops. Some services, functions, etc. may be unavailable when using non-au SIM card. The Company is not liable for any operations. For SIM unlock, operate from the Home screen, [
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[Settings][About phone][Status][SIM card status]. For details, refer to the au homepage. Main specifications Display Weight Dimension (W x H x T) Continuous call time Continuous stand-by time In Japan Overseas
(GSM) In Japan Overseas
(GSM) Approx. 5.2 inches TRILUMINOS Display for mobile Approx. 16.77 million colors 1,080 x 1,920 dots Approx. 144 g (with internal battery) Approx. 72 mm x 146 mm x 6.9 mm Approx. 1,280 min. Approx. 720 min. Approx. 460 hours Approx. 500 hours I J K L M N