FCC ID: PY7-22041R GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC

FCC Statement for the USA This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation. Any change or modification not expressly approved by Sony may void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help. Declaration of Conformity for SOV34 Hereby, Sony Mobile declares that the radio equipment type PM-0984-BV is in compliance with Directive: 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.sonymobile.co.jp/product/SAR/doc/

Manufacturer: Sony Mobile Communications Inc, 4-12-3 Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-0002, Japan For EU product compliance: Sony Belgium, bijkantoor van Sony Europe Limited, Da Vincilaan 7-D1, 1935 Zaventem, Belgium Radio Wave Exposure and Specific Absorption Rate (SAR) Information Mobile Phone GSM/GPRS/EDGE 850/900/1800/1900&UMTS/HSPA Bands1/2/4/

5&LTE Bands1/3/4/5/7/13/17/18/20/26/28/38/41 United States THIS PHONE MODEL HAS BEEN CERTIFIED IN COMPLIANCE WITH THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. The SOV34 Series mobile phones have been designed to comply with applicable safety requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed to not exceed the limits* of exposure to radio frequency (RF) energy set by governmental authorities. These limits establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by international scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a safety margin designed to assure the safety of all individuals, regardless of age and health. The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate (SAR). Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands. While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves. For more information on SAR, please refer to the important information chapter in the User Guide. The highest SAR value as reported to the authorities for this phone model when tested for use by the ear is 0.81 W/kg*, when worn on the body is 0.35 W/kg* and when WiFi hotspot mode is 0.64 W/kg. For body-worn operation, the phone has been tested when positioned a minimum of 15 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate accessory and worn on the body. For devices which include "WiFi hotspot"

functionality, SAR measurements for the device operating in WiFi hotspot mode were taken using a separation distance of 10mm. Use of third-party accessories may result in different SAR levels than those reported.

** Before a phone model is available for sale to the public in the US, it must be tested and certified by the Federal Communications Commission (FCC) that it does not exceed the limit established by the government-adopted requirement for safe exposure*. The tests are performed in positions and locations (i.e., by the ear and worn on the body) as required by the FCC for each model. The FCC has granted an Equipment Authorization for this phone model with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. While there may be differences between the SAR levels of various phones, all mobile phones granted an FCC equipment authorization meet the government requirement for safe exposure. SAR information on this phone model is on file at the FCC and can be found under the Display Grant section of http://

transition.fcc.gov/oet/ea/fccid/ after searching on FCC ID PY7-22041R. Additional information on SAR can be found on the Mobile Manufacturers Forum EMF website at http://www.emfexplained.info/.

* In the United States, the SAR limit for mobile phones used by the public is 1.6 watts/kilogram (W/kg) averaged over one gram of tissue. The standard incorporates a margin of safety to give additional protection for the public and to account for any variations in measurements.

** This paragraph is only applicable to authorities and customers in the United States. 113

Preface Thank you for buying "Xperia XZ" (simply called the "product"

from here on). Before using the product, read "Basic Manual" (this manual) to ensure safe use and handling. Packaged items Before your start using the product, make sure that you have all the following packaged with the product. Xperia XZ Sony Mobile TV antenna cable 02 02SOHSA

(including warranty) Basic Manual

(Instruction Manual)

(Japanese) Xperia XZ

(Cautions on using Xperia XZ) (Japanese)

(Setting Guide)

(Japanese) Desktop holder microUSB cable The following items are not included in the package. microSD memory card AC adapter Earphones Information Purchase a specified charger (sold separately). The battery is built into the product. Illustrations used in this manual are just images for explanations. They may be different from actual ones. About Operating Instructions Basic Manual (this manual) Handles only basic operations for main features. For detailed descriptions on various functions, refer to the

"Basic Manual" (Japanese) app installed on the product or "

(Full Instruction Manual)" (Japanese) available on the au homepage. http://www.au.kddi.com/support/mobile/guide/manual/

Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, marks may be omitted in this manual.

"Basic Manual" (Japanese) app The product allows you to use the "Basic Manual" (Japanese) app on the product to confirm detailed operational procedures. Certain functions can be directly activated from the app screens on which their operations are described.

][

From the Home screen, [

(Customer support)][Basic Manual] (Japanese) When you activate for the first time, follow the onscreen instructions to download and install app. For Those Requiring an English Instruction Manual You can download the English version of the instruction manual from the au homepage (available in approximately one month after the product is released). Download URL:

http://www.au.kddi.com/english/support/manual/

Regarding notations used in this document In this manual, screens and operations for the product with au Nano IC Card 04 attached are described. In this manual, keys (key icons) are represented by simplified illustrations such as b, h, n, O, k. Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)]. Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted. In this manual, "microSD memory card", "microSDHC memory card" and "microSDXC memory card" are abbreviated as "microSD memory card" or "microSD". All of the indicated amounts exclude tax unless otherwise specified.

"The Company" as appears in the manual refers to the following companies:

Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. Getting Ready Names and functions of parts a Headset connection a b d ec f g terminal b Second microphone*1:

Reduces noise to make easy to listen c Notification LED d NFC/Osaifu-Keitai position for holding over*2 e Front camera f Earpiece/Speaker g Proximity/Light sensor:

Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness h Display (Touch panel) i Speaker j Microphone k USB Type-C connection terminal lOPower key/Screen lock key/Fingerprint sensor m Volume key/Zoom key nkCamera key o Camera lens o q r p p RGBC-IR sensor q Flash/Photo light r GPS/Built-in antenna*3 s Laser AF sensor t Wi-Fi/Bluetooth antenna part*3 u au Nano IC Card 04 v Back cover*4 w Nameplate*5 x Wi-Fi antenna*3 y Built-in antenna*3 z microSD memory card/au Nano IC Card 04 slot s t u v w z x y l m n h i j k

*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.

*2 mark sticker is attached at the time of purchase. Remove the sticker when you use a commercially available protective film.

*3 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.

*4 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers.

*5 A sticker with CE mark, FCC ID, IMEI information, etc. printed is attached. Do not remove the sticker or nameplate. CE mark and FCC ID 1 Open the au Nano IC Card 04 slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight. TYPE: PM-0984-BV FCC ID: PY7-22041R P N

:

1 3 0 4

-

9 1 2 7 N au Nano IC Card 04 Your phone number etc. is recorded in the au Nano IC Card 04. The product is compatible with au au Nano IC Card 04 Nano IC Card 04. IC (metal) part Back Attaching/removing the au Nano IC Card 04 Before attaching/removing the microSD memory card, make sure to turn off the product. Front a b c d e f Attaching the au Nano IC Card 04 1 Pull out the cover of microSD memory card/au Nano IC Card 04 slot while hooking the groove with your fingernail 2 Pull out the tray straight from the product to remove 3 Set au Nano IC Card 04 into the tray with IC (metal) part facing up Pay attention to the orientation of notch. Set au Nano IC Card 04 into the tray not to come off. 4 Insert the tray with the card into the main unit and then press it straight Pay attention to the direction of inserting tray. 5 Press the tray all the way and check there is no gap between the main unit and the cover Removing au Nano IC Card 04 1 Put your fingernail into the groove to pull out the cover of microSD memory card/au Nano IC Card 04 slot 2 Pull out the tray from the main unit to remove 3 Remove au Nano IC Card 04 out of the tray, insert the tray into the main unit and then press it straight Pay attention to the direction of pushing the tray. 4 Press the tray all the way and check there is no gap between the main unit and the cover Information Note the following points, otherwise handling the au Nano IC Card 04 may cause malfunction or damage. Do not touch the IC (metal) part of the au Nano IC Card 04. Insert in the correct direction. Do not use force to attach or remove. Do not lose the au Nano IC Card 04 after it has been removed. Do not insert au Nano IC Card 04 with conversion adapter attached. Doing so may cause a fault. Attaching/Removing microSD memory card Before attaching/removing the microSD memory card, make sure to turn off the product. g h Force-quitting 1 Press and hold O and the upper part of the volume key at the same time for approximately eight seconds, and release your fingers after the product vibrates three times consecutively Setting Screen lock When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated. 1 While the screen is displayed, O Unlocking screen The lock screen appears when turning the power on or the screen backlight on by pressing O. 1 On the lock screen, swipe (flick) the screen up or left Information On the lock screen, swipe (flick) "

" to activate

" or "

"Voice Seach" app or "Camera" app, respectively. Initial settings When " (Welcome)" appears after the product is powered on, tap (Japanese) and select English

(United States) then follow the onscreen instructions to set functions and services. For details, refer to "Setting Guide". Information To change the language later, from the Home screen, [

[ (Settings)][ (Language & input)]

[ (Language)]. To make settings for au service etc., from the Home screen, [

[au Settings Menu][au Easy Setting].

][Settings]

]

Basic Operation Key icons The followings are the main functions of b, h, n keys located at the bottom of the screen. b h n Attaching microSD memory card 1 Pull out the cover of microSD memory card/au Nano IC Card 04 slot while hooking the groove with your fingernail 2 Pull out the tray from the main unit to remove 3 Set microSD memory card into the tray with the terminal facing up Set a microSD memory card into the tray not to come off. 4 Insert the tray with the cards into the main unit and press it straight Pay attention to the direction of inserting the tray. 5 Press the tray all the way and check there is no gap between the main unit and the cover Information Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot i b Back h Home n History Return to the previous screen. Close a dialog box, menu, or the Notifications panel. Display the Home screen. Long-touch to activate "Google" app. Display recently used apps on a list and activate or end them from the list. Using the touch panel The display of the product is a touch panel operated by touching it with your finger. Tap/Double-tap Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice. Long-touch Keep touching an item with your finger. Slide While your finger is gently touching the screen, trace it to the desired direction to move over. Swipe (flick) Operate the screen by quickly moving (flicking) your finger up/down or left/right. Pinch Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance. could result in failure to remove the microSD memory card or damage. Do not touch the terminal of the microSD memory card. Removing microSD memory card 1 Pull out the cover of microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your finger 2 Pull out the tray from the main unit to remove 3 Remove the microSD memory card out of the tray, insert the tray into the main unit and then press it straight Pay attention to the direction of inserting the tray. 4 Press the tray all the way and check there is no gap between the main unit and the cover It may take longer to complete for charging with a PC or while using the camera function. Charging with the AC Adapter Charging with Common AC Adapter 05 (sold separately) is explained. 1 Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the product 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet The start sound for charging sounds and Notification LED lights on the product. Charging When you purchase your product, the internal battery is not fully charged. Charge the battery before use. Information When the charging starts with the product powered on, the start sound for charging sounds and Notification LED lights according to the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen, [

][Settings][About phone][Status] and see

"Battery level". When you start charging with the product powered off, the power turns on even though operation is not available. Follow the instructions of each airline or medical facility for the use of mobile phones on their premises. 3 When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product 4 Remove the power plug of Common AC Adapter 05

(sold separately) from the outlet Charging with the DC Adapter You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately). Charging with a PC The followings describe charging procedure by connecting the product to chargeable USB port on a PC using microUSB cable 01 (sold separately). 1 Insert the microUSB plug of microUSB cable 01 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the product 2 Insert the USB plug of microUSB cable 01 (sold separately) into the USB port of a PC The start sound for charging sounds and Notification LED lights on the product. When a screen for driver installation appears on the PC, wait for a while until the installation is complete. When a confirmation screen for software installation appears on the product, tap "SKIP" or "INSTALL". When "Use USB for" screen appears on the product, tap

"CANCEL". 3 When charging is complete, remove the microUSB plug of microUSB cable 01 (sold separately) from the product and close the microUSB connection terminal cover firmly 4 Remove the USB plug of microUSB cable 01 (sold separately) from the USB port of the PC Turning on (Initial settings) Turning the power on 1 O (over 1 sec) The product vibrates and after a while the lock screen appears. When " (Welcome)" appears after the product is powered on, follow the onscreen instructions to set the initial settings. 2 Swipe (flick) the screen up or left Turning the power off 1 O (over 1 sec) 2 [Power off]

Information Press O (over 1 sec) u Long-touch "Power off" u [OK]

to restart the product in safe mode (a function that enables to start the product in a status equivalent to the status at the time of purchase). j k l m Drag Keep touching an item or icon, trace it to the desired direction to move. Slide Flick (swipe) Pinch Setting app permission When accessing the functions or information for the first time, an access permission request appears. If it appears, confirm the content and tap "DENY" or "ALLOW". For some apps/functions, description for permission may appear. Or several confirmation screens or different permissions may appear. Confirm each content and follow the onscreen instructions. If you denied the permission, the app/function may not be activated or use of the function may be restricted. In this manual, descriptions for such access permissions may be omitted. 2 Widgets Wallpapers Album Home screen Home screen consists of multiple screens. Tap h to return to the Home screen any time. a Google Search b Widgets c Shortcuts (Apps) d Home screen position a b e Indicates which screen of the several Home screens you are in. Slide or flick left or right to move to the adjacent screen. e Wallpapers f Folders (Google,

(Basic functions)) g Apps key c d c f c g If a confirmation screen related to data collection for the purpose of providing the app recommendations appears when it is tapped, tap "I AGREE" or "NOT NOW". Adding to Home screen/Editing Home screen You can change wallpaper or theme of the Home screen or add shortcuts of bookmarks etc., widgets on the Home screen. 1 Long-touch an area of the Home screen where no icons are displayed Themes Settings Live Wallpapers Photos

(Xperia's Wallpaper) Add widgets, shortcuts of bookmarks etc. Select an image from albums to set as a wallpaper. To set image range, adjust cropping area by dragging, etc. Select a content from albums to set as a wallpaper. Select an image from photos to set as a wallpaper. If nothing is displayed, tap b and then tap "Photos"

again. When a screen related to access permission appears, follow the onscreen instructions. Select an image to set as a wallpaper. Images displayed to the right of "Photos"/"Live Wallpapers" are "Xperia's Wallpaper". Set the wallpapers etc. for the Home screen or the lock screen. Set size of icons on the Home screen, switching screens, etc. s Adding a folder 1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon Deleting shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or a folder you want to delete 2 Drag the icon or the folder to "Remove from Home screen" displayed at the top of the screen To delete a folder, then tap "DELETE". It also deletes shortcuts etc. in the folder. Information Long-touch a shortcut, widget, or folder icon to move. Using the Apps screen You can call up functions from the Apps screen. App icons installed to the product are also displayed. You may incur communication charges depending on the function. Starting an app 1 From the Home screen, [

]

Slide or flick left or right to switch the Apps screen. 2 Tap an app to use Some apps are stored in a folder. t n o p q r Main apps

,

, Phone, Contacts E-mail, SMS Chrome Settings Calendar

,

, Play Store Camera, Album Maps Google, Voice Search Basic Manual Downloading apps You can download and install apps or games, etc. by using Google Play. To use Google Play, you need to set a Google account. For details, refer to "Setting Guide". Deleting (uninstalling) apps Before deleting installed apps, back up contents related to the app that you want to save including data saved in the app. Some apps may not be deleted. Knowing the status of the product Status bar The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product. Examples of notification icon New Gmail message New PC mail message New E-mail (@ezweb.ne.jp) message New SMS/Receiving notification service message, New Receiving notification Talking*1/Calling*1 Missed call USB device connected Wi-Fi open network available

*1 Appears when switched to another screen such as the Home screen. Main status icons

,

,

,

, Signal level (Level 4, Out of service area) 4G (LTE/WiMAX 2+) data communication status*1

(Available, data transferring or downloading) Battery level (100%, Charging) Silent mode (Vibrate) is set Silent mode (Mute) is set Airplane mode is activated Wi-Fi connected, Wi-Fi communicating

*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"

appears on the screen for both networks. The company determines which network is less busy depending on the condition of the line to connect. Notification panel If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps. Information To delete a notification, flick the notification left or right. Some notifications may not be deleted depending on the content. Alternatively, you can check notifications by swiping

(flicking) down on the lock screen. Or set to hide or keep showing notifications on the lock screen. Notification LED Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing. Status Red Orange Green Description The battery is charging when the remaining battery level is 14% or lower. The battery is charging when the remaining battery level is 15% - 89%. The battery is charging when the remaining battery level is 90% or higher. The remaining battery level is 14% or lower. Flashing red Flashing white

*1 Notification LED flashes while backlight is turned off. Indicates missed call, new Gmail message, new SMS message.*1 Information Flashing of Notification LED several times in red when pressing O with the power off indicates that the remaining battery is not sufficient. When you start charging with the product powered off, Notification LED turns in red. When the status of battery appears on the display, however, Notification LED lights in color that indicates the battery level. Checking own phone number 1 From the Home screen, [

2 [About phone][Status][SIM status]

][Settings]

The phone number of the product is shown under "My phone number". Information Alternatively, from the Home screen, [

[Myself] to check your phone number.

][Contacts]

Setting the silent mode (Vibrate) 1 Press the upper or lower part of the volume key 2 [

]

The icon for the volume adjusting bar changes to

(white). Setting the silent mode (Mute) 1 Press the upper or lower part of the volume key 2 [

]Press the lower part of the volume key The icon on the volume adjusting bar turns to

(gray). Information By tapping "

" on the volume adjusting bar, you can adjust 2 Tap [

] to display Numeric keypad For Symbol keypad, tap "

" on the Numeric keypad.

(Media sound) or volume of setting of alarm volume in "Clock" app takes precedence. When the "silent mode" is set, sounds for shutter, shooting start/end sound when shooting videos, alarm, playback of video, or music, etc. are not muted.

(Alarm). However, Raising the volume by pressing the upper part of the volume key in the silent mode, or adjusting volume of "Ring volume"

of "Sound & notification" in the silent mode (Vibrate) cancels the silent mode. Information Tap "

keyboard.

" at the bottom of the screen to hide the software Tap "

Switch between lower-case "

" to delete the character before the cursor.

", upper-case "

" and caps "

" on QWERTY keyboard. When using QWERTY keyboard, touch and hold a character to select a character variant.

] u[Settings]

Setting Airplane mode When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi function, Bluetooth function, NFC Reader/Writer, P2P function) are turned off. 1 From the Home screen, [

2 [

] of "Airplane mode"

Entering characters Use software keyboard to enter characters. To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc. Switching software keyboards With "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols. 1 Tap a character input box QWERTY keyboard appears. Support Introduction of related accessories For details, refer to the instruction manual for each device. Sony Mobile TV antenna cable 02 (02SOHSA) Sony Mobile Desktop Holder 01 (01SOPUA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Common DC Adapter 03 (0301PEA) (sold separately) microUSB cable 01 (0301HVA) (sold separately) microUSB cable 01 Navy (0301HBA) (sold separately) microUSB cable 01 Green (0301HGA) (sold separately) microUSB cable 01 Pink (0301HPA) (sold separately) microUSB cable 01 Blue (0301HLA) (sold separately) au Carrying Case G Black (0106FCA) (sold separately) Information For the latest information on accessories, visit the au homepage

(http://www.au.kddi.com/) or contact the Customer Service Center. Accessories described above can be purchased from the au Online Shop. Some accessories may not be purchased due to the availability. http://auonlineshop.kddi.com/

Troubleshooting Before you assume that the product is malfunctioning, check the following:

Symptom Power is not turned on even though O is pressed The power goes off The power turns off while activation screen is displayed The screen freezes and the power cannot be turned off What you should check Is the internal battery charged?

Is O pressed for over 1 second?

Is the internal battery charged?

Is the internal battery charged?

Shut down forcibly by pressing and holding O and the upper part of the volume key at the same time for approximately eight seconds, and releasing your finger after it vibrates three times consecutively. u v w x y z A Symptom What you should check Symptom What you should check

(Out of service area) appears Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one) Cannot operate key/

touch panel Cannot operate touch panel as intended Charging is not complete A message such as

"charge the battery"

appears Is the product out of the service area or in an area where the signal is weak?

Is the built-in antenna covered with hand?

Is au Nano IC Card 04 inserted?

Is the specified charging equipment

(sold separately) attached properly?

Is the power turned on?

Is "Screen lock" set?

Turn off the power and then turn it on again. Are you operating with a fingernail or foreign object on the operating screen?

Is the temperature of the product raised or very low?

The battery is almost dead. Battery usage time is short Is the battery fully charged?

Charge until Notification LED turns green. Is the internal battery end-of-life?

Is the product used for a long period at places where area) appears?

Is set "Sleep" period too short?

(Out of service The screen backlight turns off in a short while The display is dark Is "Brightness level" set to dark?

Screen response is slow when you tap on the screen/press the keys Cannot recognize a microSD memory card Is the proximity/light sensor blocked or covered by sticker?

When a large amount of data is saved in the product or transferring large-

size data between the product and microSD memory card, the screen response may be delayed. Is the microSD memory card inserted properly?

Is the microSD memory card unmounted?

For more details, visit au Customer Support site of au homepage. http://www.au.kddi.com/support/mobile/trouble/repair Updating Software You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for data communications when connecting to the Internet from the product by using packet communication. You are recommended to back up your data before updating software. For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Basic Manual" (Japanese) app or

" (Full instruction manual)" (Japanese) available on au homepage. Downloading and updating software Update files can be downloaded from the Internet web site into the product directly. Note that when Wi-Fi communication becomes unstable, packet communication takes the place automatically, which may apply communication fees. 1 From the Home screen, [

phone][Software update]

][Settings][About 2 [

][Refresh]

After that, follow the onscreen instructions. After-sales service When asking for repair For repair, contact Keitai Guarantee Service Center. During the warranty period Outside the warranty period Repairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card. We shall repair the product for a charge as requested by the customer if repair renders it usable. Information Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Recycled parts that meet the Company's quality standards are sometimes used for repair. Collected au mobile phones by Replacement mobile phone delivery service which you used before are recycled to mobile phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers. The product which is processed, remodeled, analyzed

(including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused. Performance parts for repair The Company retains performance parts for repair of the Xperia XZ main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair"

refers to parts required for maintaining the functions of the product. Warranty card At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place. Keitai Guarantee Service Plus LTE An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee:

380 yen tax excluded) is available for using your au mobile phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center. Information You can apply for membership only at the time of purchasing your au mobile phone. Once you cancel the membership, you cannot reapply for it until you purchase an au mobile phone next time. Note that when changing the model or purchasing an extra mobile phone, this service only covers the most recently purchased au mobile phone. When an au mobile phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the mobile phone. When you get a new au mobile phone by changing the model or purchasing an extra mobile phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE"

membership for the old au mobile phone is automatically canceled. Service contents are subject to change without notice. au Nano IC Card 04 The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. After-sales service If you are unsure about anything regarding after-sales service, contact the following service contact. Customer Service Center (for service canceling procedure in case of loss or theft) From a land-line phone, From an au mobile phone, 113 without area code (toll free) Business hours : 24 hours live support 0077-7-113 (toll free) Keitai Guarantee Service Center (for loss, theft, damage) From a land-line phone/From an au mobile phone, 0120-925-919 (toll free) Business hours 9:00 20:00 (7 days a week) Online Reception Desk (24 hours a day over the Internet)

* Reception only from PC or smartphone https://cs.kddi.com/support/n_login.html The App for the Internet acceptance, if "damage", "wet",

"theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required. To apply for the Internet, you need the e-mail address. au after-sales service information Replacement mobile phone delivery service Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss See table of "Replacement mobile phone delivery service

(Member) Customer charge"

Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss No recompense B C D E F G H From au mobile phones:

157 without area code For inquiries, call: Customer Service Center For general information, charges and operation information (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones:

0077-7-111 PRESSING ZERO WILL CONNECT YOU TO AN OPERATOR AFTER CALLING 157 ON YOUR au CELLPHONE. For loss or theft (toll free) Business hours : 24 hours live support From xed-line phones:

0077-7-113 In case above numbers are not available (toll free) 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa) Keitai Guarantee Service Center For loss, theft, damage (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones/au mobile phones, From au mobile phones:

113 without area code 0120-925-919 Mobile phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources. Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. May 2016, 1st Edition 1303-0467.1 Holding over and repair Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Theft, loss Free of charge (three-year warranty) Customer charge Upper limit: 5,000 yen Customer charge 10,000 yen No recompense Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Actual cost Theft, loss No recompense

(model change)

* Charge amounts are all tax excluded Replacement mobile phone delivery service (Member) Customer charge Conditions: Basic charge 1st time 5,000 yen/

Longtime user benefit*1 3,000 yen 8,000 yen/

Longtime user benefit*1 6,000 yen 2nd time Conditions: WEB (Discount for web application)*2 and

(Discount for nonuse of substitute)*3 applied 1st time 4,000 yen/

Longtime user benefit*1 2,000 yen 7,000 yen/

Longtime user benefit*1 5,000 yen 2nd time Conditions: Only (Discount for nonuse of substitute)*3 applied 1st time 4,500 yen/

Longtime user benefit*1 2,500 yen 7,500 yen/

Longtime user benefit*1 5,500 yen 2nd time

* Charge amounts are all tax-excluded.

*1 This discount applies to customers who have used au for 3 years (25 months) or more, and all the lines within that customer's Family Discount. For customers using a data communication device or tablet, this discount applies to customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have been under the contract of the line eligible for the set discount for 3 years or more.

*2 WEB (Discount for web application): 500 yen reduction from the customer charge is applied for application of Replacement mobile phone delivery service via au homepage. A substitute mobile phone is not rent for WEB (Discount for web application), instead, (Discount for nonuse of substitute) is also applied together.

*3 (Discount for nonuse of substitute): 500 yen reduction from the customer charge is applied if you do not use a substitute mobile phone when using Replacement mobile phone delivery service. For details, refer to au homepage. SIM unlock The product supports SIM unlock. By unlocking SIM lock, you can use non-au SIM cards. The SIM unlock service is provided at the au homepage and Camera pixels Information Replacement mobile phone delivery service When you have trouble with your au mobile phone, replacement mobile phone (same model, same color*1) is delivered by calling to. Return your damaged mobile phone within 14 days after the replacement mobile phone is delivered.

*1 If the same model in the same color is difficult to provide, a replacement mobile phone of a model and a color that are specified by KDDI is provided. Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.

* For details, refer to au homepage. In the event of theft or loss, an au IC card has to be reissued when using this service. In such a case, the au IC card reissue fee of 1,900 yen is separately required. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. au shops. Some services, functions, etc. may be unavailable when using non-au SIM card. The Company is not liable for any operations. For settings after SIM unlock, operate from the Home screen,

][Settings][About phone][Status][SIM status]

[

[SIM card status]. For details, refer to the au homepage. Continuous call time Continuous stand-by time Charging time In Japan Overseas (GSM) Approx. 630 min. Approx. 490 hours In Japan Overseas (GSM) Approx. 520 hours Continuous Full Seg watching time Continuous 1Seg viewing time Continuous tethering time Wi-Fi tethering maximum connection number https://cs.kddi.com/support/simcard/

Main specifications Display Weight Dimension (W x H x T) Internal memory Image pickup device (type) Approx. 5.0 inches TRILUMINOS Display for mobile Approx. 16.77 million colors 1,080 x 1,920 dots Approx. 165 g Approx. 71 mm x 144 mm x 8.6 mm ROM: Approx. 32GB RAM: Approx. 3GB Camera: Backside-

illumination layered CMOS Front camera: Backside-

illumination layered CMOS L Camera: Effective pixels Approx. 23 million pixels Front camera: Effective pixels Approx. 13.2 million pixels Approx. 1,330 min. Using Common AC Adapter 05 (sold separately):

Approx. 150 min. Approx. 7 hours 10 min. Approx. 8 hours 40 min. Approx. 440 min. 10 Bluetooth Communication type Output Communication coverage distance*1 Supported Bluetooth profile*2 Radio frequency band Compliant with Bluetooth standard Ver.4.2 Compliant with Bluetooth standard Power Class 1 Within 10 m with good visibility HSP, HFP, PBAP*3, A2DP, AVRCP, SPP, OPP, HID, PAN, HOGP, MAP, DUN*4, GATT 2.4 GHz band (2,400 MHz -

2,483.5 MHz)

*1 Varies by obstruction between communication devices or radio wave reception status.

*2 It is a specification according to purpose of use of Bluetooth device and is defined by Bluetooth standard.

*3 Some contacts data may not be displayed correctly on the other party's device.

*4 Only supported to a part of car navigation systems. For use, refer to the au homepage. Information The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. I J K M N