SOV37_Basic Manual_EN_TA.fm Page 1 Friday, January 26, 2018 1:31 PM Preface Thank you for buying "Xperia XZ2" (simply called the "product"
from here on). Before using the product, read "Basic Manual" (this manual) and
"Setting Guide" for proper handling. SOV37 Basic Manual Packaged items Before your start using the product, make sure that you have all the following packaged with the product. Xperia XZ2 Sony Mobile TV antenna cable 02 (02SOHSA)
(Basic Manual)
(Japanese)
(Cautions on using the product) (Japanese)
(Setting Guide)
(Japanese) Desktop holder USB Type-C cable The following items are not included in the package. microSD memory card AC adapter Earphones Information Purchase a specified charger (sold separately). The battery is built into the product. Illustrations used in this manual are just images for explanations. They may be different from actual ones. About Operating Instructions You can check the instruction manuals of this product on the webpage.
"Setting Guide"/"Basic Manual" (this manual) Handles only basic operations for main features. Online Manual (Japanese) Check "Online Manual" (Japanese) which describes detail explanations on various functions on the au homepage. https://www.au.com/online-manual/sov37 In the product, operate as follows to check "Online Manual". From the Home screen, [
support)][Online Manual] (Japanese)
" (Full Instruction Manual)"
][ (Customer
(Japanese) For detailed descriptions on various functions, refer to the "
(Full Instruction Manual)" (Japanese) available on the au homepage. https://www.au.com/support/service/mobile/guide/manual/
For Those Requiring an English Instruction Manual You can download the English version of the instruction manual from the au homepage. Download URL:
https://www.au.com/english/support/manual/
"The Company" as appears in the manual refers to the following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. Regarding notations used in this document In this manual, keys (key icons) are represented by simplified illustrations such as Please be forewarned.
,
,
, O, k. Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)]. In this manual, screens and operations for the product with au Nano IC Card 04 attached are described. Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of screen may be omitted. In this manual, screen displays for the product color "Black"
are described as examples. In this manual, operations in portrait view are described as a standard. In horizontal view, menu items, icons, buttons on the screen, etc. may differ. In this manual, "au Nano IC Card 04" is abbreviated as "au IC card". In this manual, "microSD memory card (commercially available)", "microSDHC memory card (commercially available)" and "microSDXC memory card (commercially available)" are abbreviated as "microSD memory card". All of the indicated amounts exclude tax unless otherwise specified. Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM and marks may be omitted in this manual. Getting Ready Names and functions of parts a microSD memory card/
a b au IC card slot b Second microphone*1:
Reduces noise so that an opposite party can easily hear your voice. c Notification LED d Proximity/Light sensor:
Switches touch panel on and off to prevent from erroneous operation during a call/
Auto-control for display brightness. e Earpiece/Speaker f Front camera g Display (Touch panel) h Speaker i Microphone j USB Type-C connection terminal k Volume key/Zoom key l Power key/Screen lock key m Camera key c d e f k l m g h i j n o p q r s t u v w x n y z A nBuilt-in antenna*2 o RGBC-IR sensor:
Detects element of lighting source of shooting environment to adjust white balance automatically when shooting. p Nameplate*3 q GPS/Built-in antenna*2 r s Flash/Photo light Laser AF sensor:
Detects distance from an object when shooting to focus the camera on automatically. Camera lens Wi-Fi/Built-in antenna*2 Wi-Fi/Bluetooth antenna*2 au IC card n t u v w x y z A
*1 Do not jab with a sharp object such as a needle. Doing so may Fingerprint sensor Position of wireless charging Back cover*4 mark cause a malfunction.
*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.
*3 A sticker with CE mark, FCC ID, IMEI information, etc. printed is attached. Do not remove the sticker or nameplate.
*4 Back cover is not removable. Removing forcibly might cause damage or a malfunction. Also, battery is built into the main unit hand not removable by customers. a b c d e f CE mark and FCC ID 1 Put your fingertip (nail) into the groove of the microSD memory card/au IC card slot and pull out the cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight. Attaching au IC card 1 Put your fingertip (nail) into the groove of the microSD memory card/au IC card slot and pull out the cover 6 Insert and push the microSD memory card tray straight into the main unit Pay attention to the orientation of the tray and the main unit. au IC card Your phone number etc. is recorded in au IC card. The product is compatible with au Nano IC Card 04. au Nano IC Card 04 IC (metal) part Front Back Attaching/removing au IC card Before attaching/removing au IC card, make sure to turn off the product. 2 Pull out the microSD memory card tray straight from the main unit to remove 3 Put your fingertip (nail) on the projection of the au IC card tray and pull it out straight to remove the tray from the main unit 4 Set au IC card into the au IC card tray with IC (metal) part facing up Pay attention to the orientation of notch. Surely set au IC card into the tray not to come off. 5 Keep the product horizontal, insert the au IC card tray with the card into the main unit, and then push it into the end Pay attention to the orientation of the tray and the main unit. 7 Firmly press the microSD memory card tray to the end and check that there is no gap between the main unit and the cover Removing au IC card 1 Put your fingertip (nail) into the groove of the microSD memory card/au IC card slot and pull out the cover 2 Pull out the microSD memory card tray straight from the main unit to remove 3 Put your fingertip (nail) on the projection of the au IC card tray and pull it out straight to remove the tray from the main unit 4 Remove au IC card from the au IC card tray, insert and push the tray straight into the main unit Pay attention to the orientation of the tray and the main unit. 5 Insert and push the microSD memory card tray straight into the main unit Pay attention to the orientation of the tray and the main unit. 4 Keep the product horizontal, insert the microSD memory card tray with the card into the main unit, and then push it into the end Pay attention to orientation of the tray and the main unit. 6 Firmly press the microSD memory card tray to the end and check that there is no gap between the main unit and the cover Information Note the following points, otherwise handling au IC card may cause malfunction or damage. Do not touch the IC (metal) part of au IC card. Insert in the correct direction. Do not use force to attach or remove. The error message appears when au IC card is not set properly or there is a malfunction in au IC card. Do not lose au IC card after removed. Do not insert au IC card with conversion adapter attached. Doing so may cause a malfunction. Attaching/Removing a microSD memory card Attaching a microSD memory card 1 Put your fingertip (nail) into the groove of the microSD memory card/au IC card slot and pull out the cover 2 Pull out the microSD memory card tray straight from the main unit to remove 3 Set a microSD memory card into the microSD memory card tray with the terminal facing up Surely set a microSD memory card into the tray not to come off. 5 Firmly press the microSD memory card tray to the end and check that there is no gap between the main unit and the cover appears in the status bar and writing to microSD memory card is available. Information Do not touch the terminal of the microSD memory card. Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage. Removing a microSD memory card 1 From the Home screen, [
][Settings][Storage]
] of "SD card"
[
microSD memory card is unmounted. 2 Put your fingertip (nail) into the groove of the microSD memory card/au IC card slot and pull out the cover 3 Pull out the microSD memory card tray straight from the main unit to remove 4 Remove the microSD memory card from the microSD memory card tray, insert and push the tray straight into the main unit Pay attention to the orientation of the tray and the main unit. 5 Firmly press the microSD memory card tray to the end and check that there is no gap between the main unit and the cover Charging When you purchase your product, the internal battery is not fully charged. Charge the battery before use. Information When charging starts, the Notification LED lights according to the charging state. To check the battery level, see the status bar in the top of the Home screen, or from the Home screen, [
[Status] and see "Battery level".
][Settings][System][About phone]
If you start charging with the product turned off, a screen indicating the charging status launches but operations are not available. Thus, do not charge the product in a place where the use is prohibited. It may take longer to complete for charging with a PC or while using the camera function. g h i j k l m Charging with the AC Adapter Charging with connecting TypeC Common AC Adapter 02 (sold separately) is explained. 1 Insert the power plug of TypeC Common AC Adapter 02
(sold separately) into an outlet 2 Inset the USB Type-C plug of TypeC Common AC Adapter 02 (sold separately) into the USB Type-C connection terminal of the product straight When charging is started with the product powered on, the start sound for charging sounds and the Notification LED of the product lights. Turning on (Initial settings) Turning the power on 1 O (over 1 sec.) The product vibrates and after a while the lock screen appears. When " (Welcome)" appears after the product is powered on, follow the onscreen instructions to set the initial settings. 2 Swipe (flick) the screen up or left Alternatively, touch O to unlock the screen lock. Turning the power off 1 O (over 1 sec.) 2 [Power off]
Information To restart the product in safe mode (start with almost default state), O(over 1 sec.)Long-touch "Power off". 3 When charging is complete, remove the USB Type-C plug of TypeC Common AC Adapter 02 (sold separately) from the product 4 Remove the power plug of TypeC Common AC Adapter 02 (sold separately) from the outlet Force-quitting 1 Press and hold O and the upper part of the volume key at the same time for approximately eight seconds, and release your fingers after the product vibrates three times consecutively Unlocking screen lock The lock screen appears when turning the power on or the screen backlight on by pressing O. 1 On the lock screen, swipe (flick) the screen up or left Alternatively, while the lock screen is displayed, touch O to unlock. Information In the lock screen, swipe (flick) "
Assistant or Camera.
" or "
" to use Google Basic Operation Key icons The operations for follows.
,
, at the bottom of screen are as Initial settings When " (Welcome)" appears after the product is powered on, tap " (Japanese)" and select "English""United States"
Follow the onscreen instructions to set functions and services. For details on the initial settings, refer to "Setting Guide". Setting Screen lock When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated. 1 While the screen is displayed, O Back Home Task/History Return to the previous screen. Close the menu or the Notification panel. Display the Home screen. Long-touch to activate Google Assistant. Display recently used apps in a thumbnail list where an app can be activated or ended. Also, the split screen is available. Using the touch panel The display of the product is a touch panel operated by touching it with your finger. Tap/Double-tap Tap: Gently touch the screen and then immediately release your finger. Double-tap: Touch the same position twice. Long-touch Keep touching an item with your finger. Slide While your finger is gently touching the screen, trace it to the desired direction to move over. Swipe (flick) Operate the screen by quickly moving (flicking) your finger up/
down/left/right. Pinch Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance. Drag Keep touching an item or icon, trace it to the desired direction to move. Slide Swipe (flick) Pinch Home screen Home screen consists of multiple pages. Tap "
Home screen anytime. a Google Search b Widgets c Shortcuts (Apps) a Long-touch it to display the shortcut menu. You can perform the specified operation or check the app information. When is displayed, tap it to add an operation shortcut to the Home screen. d Current position b c d e
" to return to the Using the Home screen You can change wallpaper or theme of the Home screen, or add shortcuts of contacts etc., widgets on the Home screen. 1 Long-touch an area of the Home screen where no icons are displayed 2 Widgets Add widgets, shortcuts of contacts etc. Wallpapers Set the wallpapers for the Home screen or f g Themes the lock screen. Set the wallpapers etc. for the Home screen or the lock screen to an unified image. Or, download themes. e h Indicates the number of pages of the Home screen and current position. Swipe (flick) the Home screen left or right to switch pages. e Dock Shortcuts(apps) or folder can be located. They are always displayed even when the page of the Home screen is switched. f Wallpapers g Folders (Google, (Basic functions)) h Apps key Tap to display the Apps screen. Information When an app has notification, a dot or number may appear on the shortcut (apps) or folder. Grid Transitions Change the method for switching pages when swiping (flicking) the Home screen left or right. Change the grid size for the Home screen or the Apps screen. Make the Home screen settings such as auto rotation, icon size, icon appearance, etc. Settings Adding a folder 1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon Moving shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or folder you want to move 2 Drag it to a destination to be moved n o p q r s t SOV37_Basic Manual_EN_TA.fm Page 2 Friday, January 26, 2018 1:31 PM Deleting shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or folder you want to delete 2 Drag the icon or the folder to "Remove from home screen" displayed at the top of the screen To delete a folder, tap "DELETE" in a row. It also deletes shortcuts etc. included to the folder. Using the Apps screen You can call up various functions from the Apps screen. The app icons installed to the product are also displayed. You may incur communication charges depending on the function. Starting an app 1 From the Home screen, [
]
Swipe (flick) left or right to switch the Apps screens. To use Google Play, you need to set a Google account. For details, refer to "Setting Guide". Uninstalling apps Before uninstalling apps, back up the contents related to the app that you want to save including data saved in the app. Some apps may not be uninstalled. Knowing the status of the product Status bar The status bar is located at the top of the product screen. On the left of the status bar, the notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, the status icons appear to indicate the status of the product. 2 Tap an app icon to use Some apps are stored in a folder. Main apps
,
, Phone, Contacts au-mail, SMS Chrome Settings Calendar
,
, Play Store Camera, Album Maps Google, Gmail Online manual Downloading apps You can download and install apps or games, etc. by using Google Play. Examples of notification icons Missed call Incoming/Talking/Calling New PC mail message New Gmail message New au-mail message New SMS/Receiving notification service message, New Receiving notification USB device connected Wi-Fi open network available Main status icons
,
, Battery level (100%, Charging) Signal level (Level 4, Out of service area) 4G (LTE/WiMAX 2+) data communication status*1*2 Silent mode (Vibrate) is set Silent mode (Mute) is set Wi-Fi connected*2 Airplane mode is activated
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks. The company determines which network is less busy depending on the condition of the line to connect. appears in the left of the icon during communication.
*2 Notification panel If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps. Information To delete a notification, swipe (flick) the notification left or right. Some notifications may not be deleted depending on the content. When there is a notification, swipe (flick) the lock screen down to display the Notification panel and you can check the notification. Or set to hide or keep showing notifications on the lock screen. Notification LED The Notification LED prompts charging, or informs battery level while charging, missed calls, new mails, etc. by turning on or flashing. LED Status Description Red Orange Green The battery is charging when the remaining battery level is 14% or lower. The battery is charging when the remaining battery level is 15% - 89%. The battery is charging when the remaining battery level is 90% or higher. The remaining battery level is 14% or lower. Indicates a missed call, new SMS message, etc.* 1 Flashing red Flashing white
*1 Flashes while the screen backlight is turned off. Information Flashing of Notification LED several times in red when pressing O with the power off indicates that the remaining battery is not sufficient. Although Notification LED turns in red at the start of charging with the product powered off, the color of Notification LED changes according to the battery level after the charging status screen activates. Checking own phone number 1 From the Home screen, [
2 [System][About phone][Status][SIM status]
][Settings]
The phone number of the product is shown under "My phone number". Information Alternatively, from the Home screen, [
[
][My info] to check your phone number.
][Contacts]
Setting the silent mode (Vibrate) 1 Press the upper or lower part of the volume key 2 [
]
The icon on the volume adjusting bar changes to
(white). Setting the silent mode (Mute) 1 Press the upper or lower part of the volume key 2 [
]Press the lower part of the volume key The icon on the volume adjusting bar turns to
(gray). Information By tapping "
" on the volume adjusting bar, you can adjust volume of media sound or alarm. When the silent mode is set, sounds for shutter, shooting start/end sound when shooting videos, alarm, playback of video, or music, etc. are not muted. If you increase the volume in the silent mode by pressing the upper part of the volume key, or adjust the sound volume of "Ring volume" in "Sound" in the silent mode
(Vibrate), the silent mode is canceled. Setting Airplane mode When the airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi function, Bluetooth function, NFC Reader/Writer, P2P function) are turned off. 1 From the Home screen, [
]u[Settings]u[Network &
Internet]
2 Tap "
" of "Airplane mode" to turn to Entering characters Use the software keyboard (keyboard on the screen) to enter characters. The software keyboard appears when you tap the entry field for registering a contact, composing a mail, etc. Switching software keyboards With "SwiftKey Keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols. 1 Tap a character input box 2 Tap [
] to switch to the numeric keypad For the symbol keypad, tap "
" on the numeric keypad. Information Tap "
keyboard.
" at the bottom of the screen to hide the software Word candidates will appear according to entered character, select a word you want to enter.
" to delete the character before the cursor. Tap "
Switch to lower-case "
QWERTY keyboard.
", upper-case "
" or caps "
" on In the QWERTY keyboard, you can also enter number or symbol displayed in a small character above the alphabet on each key by long-touching. For some keys, furthermore character variants will appear. Slide over the candidates to select a variant you want to enter. Tap at the left edge of the candidate area to make advanced settings for SwiftKey keyboard. Appendix Updating Software You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for the data communications when accessing the Internet from the product via data communication. A large amount of data communication is required especially for upgrading the software (OS upgrading). Using Wi-Fi connection is recommended. You are recommended to back up your data before updating software. For details, visit http://www.sonymobile.co.jp/support/
(Japanese) or refer to the Online Manual or "
(Full instruction manual)" (Japanese) available on au homepage. Downloading and updating software The update software can be downloaded from the product directly via Internet. Note that when Wi-Fi communication becomes unstable, data communication takes the place automatically, which may incur communication charges. 1 From the Home screen, [
[Software update]
][Settings][System]
2 [
][Refresh]
After that, follow the onscreen instructions. u v w x y z A What you should check Symptom What you should check Screen response is slow when you tap on the screen/
press the keys Cannot recognize a microSD memory card When a large amount of data is saved in the product or transferring large size data between the product and microSD memory card, the screen response may be delayed. Is the microSD memory card inserted properly?
Is the microSD memory card unmounted?
If symptom is not improved even when the above items are checked, check with " (Diagnosis for trouble)" in the following au homepage. https://www.au.com/trouble-check/ (Japanese) After-sales service When asking for repair For repair, contact Repair and Delivery Support Center. Repairs will be done based on the terms of services of the free-of-charge repair warranty. During the warranty period Outside the warranty period
* The warranty period is one year from the date you purchased the We shall repair the product for a charge as requested by the customer if repair renders it usable. product. Information Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Recycled parts that meet the Company's quality standards are sometimes used for repair. Collected au mobile phones by Replacement mobile phone delivery service which you used before are recycled to mobile phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers. The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused. The battery built-into the main unit is not covered by free-of-
charge repair warranty excluding events arising from defects of battery material or the production. The supplied accessories such as Sony Mobile TV antenna cable 02 are not covered by free-of-charge repair warranty. Performance parts for repair The Company retains performance parts for repair of the Xperia XZ2 main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product. Provisions for free-of-charge repair 1.Please notify us of the production number (IMEI number) for repair request. The production number (IMEI number) can be checked on the product main unit, sticker on the outer packaging box, etc. 2.During the warranty period, we will repair the product free of charge for the malfunction under the condition that it is used correctly in line with the directions given in the instruction manual. 3.Even if the warranty period has not expired, a fee will be charged for repair under the following circumstances. (or, repair may not be possible). a The product has not been used correctly in line with the directions given in the instruction manual. b The malfunction or damage is due to unauthorized repair or modification of the product. c The product has been repaired other than at our specified repair offices. d The malfunction or damage is due to negligence in use or handling, or due to an accident. There are signs of the product having been dropped, wet, exposed to humidity, etc. e The malfunction or damage is due to natural disasters
(earthquakes, storm or flood damage, etc.), fire, salt damage, abnormal voltage, etc. 4.Repair may not be possible depending on the degree of damage. 5.The Company shall have no liability for any damage or loss resulting from the malfunction of the product. 6.The Company shall not bear any responsibility for accidents resulting from use of the product having been connected to unspecified devices. 7.Do not accept requests for service calls to the owners home, place of business, etc. 8.This warranty is valid only in Japan.
* This warranty guarantees repair free of charge during the period and under the conditions specified on this warranty card. Thus this warranty does not limit the legal rights of the owner with respect to the issuer of this warranty card (the guarantor) or any other business person or enterprise. Repair and Delivery Support An after-sales service membership program on a monthly basis called "Repair and Delivery Support" (monthly fee: 380 yen tax excluded) is available for using your au mobile phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Repair and Delivery Support Center. Information You can apply for the membership only at the time of purchasing your au mobile phone. Once you cancel the membership, you cannot reapply for it until you purchase an au mobile phone next time. Note that when changing the model or purchasing an extra mobile phone, this service only covers the most recently purchased au mobile phone. When an au mobile phone is handed over to you or someone else, the "Repair and Delivery Support" membership is also handed over to the successor of the mobile phone. When you get a new au mobile phone by changing the model or purchasing an extra mobile phone, the "Repair and Delivery Support" membership for the old au mobile phone is automatically canceled. Service contents are subject to change without notice. au IC card The au IC card is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. au after-sales service information Replacement mobile phone delivery service Repair and Delivery Support members Spontaneous failure 1st year Spontaneous failure 2nd year or later See table of "Replacement Partially damage, water soak, irreparable damage, Theft, loss mobile phone delivery service (Member) Customer charge"
Free of charge Non-Repair and Delivery Support members Spontaneous failure 1st year Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, Theft, loss No recompense Holding over and repair Repair and Delivery Support members Spontaneous failure 1st year Spontaneous failure 2nd year or later Free of charge (three-
Free of charge Partially damage Water soak, irreparable damage Theft, loss year warranty) Customer charge The upper limit: 5,000 yen Customer charge 10,000 yen No recompense B C D E F G H
* Charge amounts are all tax excluded
*1 This discount applies to customers who have used au for three years (25 months) or more, and all the lines within that customer's Family Discount. For customers using a data communication device or tablet, this discount applies to customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have been under the contract of the line eligible for the set discount for three years or more.
*2 WEB (Discount for web application): 500 yen reduction from the customer charge is applied for application of Replacement mobile phone delivery service via au homepage. A substitute mobile phone is not rent for "WEB (Discount for web application)", instead, " (Discount for nonuse of substitute)" is also applied together.
*3 (Discount for nonuse of substitute): 500 yen reduction from the customer charge is applied if you do not use a substitute mobile phone when using "Replacement mobile phone delivery service". For details, refer to au homepage. Online Reception Desk (24 hours a day over the Internet)
*Reception only from PC or smartphone https://www.au.com/support/service/mobile/trouble/repair/
application/ (Japanese) Information Replacement mobile phone delivery service When you have trouble with your au mobile phone, replacement mobile phone (same model, same color*1) is delivered by calling to. Return your damaged mobile phone within 14 days after the replacement mobile phone is delivered.
*1 If the same model in the same color is difficult to provide, a replacement mobile phone of a model and a color that are specified by KDDI is provided. Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
* For details, refer to au homepage. In the event of theft or loss, when reissue of au IC card is needed at the same time of using this service, 1,900 yen will be applied separately as a charge of reissue. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. SIM unlock The product supports the SIM unlock. By unlocking SIM lock, you can use non-au SIM cards. The SIM unlock service is provided at the au homepage and au shops. Some services, functions, etc. may be unavailable when using non-au SIM card. The Company is not liable for any operations. For settings after the SIM unlock, operate from the Home screen, [
[Status][SIM status][SIM card status].
][Settings][System][About phone]
For details, refer to the au homepage. https://www.au.com/english/support/contract/simcard/
Peripheral devices Sony Mobile TV antenna cable 02 (02SOHSA) Sony Mobile Desktop Holder 02 (02SOPUA) (sold separately)*1 TypeC Common AC Adapter 01 (0601PQA) (sold separately) TypeC Common AC Adapter 02 (0602PQA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately)*2 Common DC Adapter 03 (0301PEA) (sold separately)*2 MicroB-TypeC conversion adapter (0601PHA) (sold separately) au Carrying Case G Black (0106FCA) (sold separately)
*1 Use the Attachment 52B.
*2 For use, MicroB-TypeC conversion adapter (sold separately) is needed. Information Accessories can be purchased from the au Online Shop. http://onlineshop.au.com (Japanese) Main specifications Display Weight Dimension (W x H x T) Internal memory Approx. 5.2 inches TRILUMINOS Display for mobile Approx. 16.77 million colors 1,080 x 1,920 dots Approx. 156g Approx. 73mm 148mm 7.4mm (thickest part: approx. 8.1mm) ROM: Approx. 64GB RAM: Approx. 4GB Image pickup device
(type) Camera pixels Continuous call time Continuous stand-by time In Japan Overseas
(GSM) In Japan Overseas
(GSM) Charging time Camera: Backside illumination layered CMOS Front camera: Backside illumination layered CMOS Camera: Effective pixels Approx. 19.2 million pixels Front camera: Effective pixels Approx. 1.32 million pixels Approx. 1,420 min. Approx. 660 min. Approx. 420 hours Approx. 370 hours Using TypeC Common AC Adapter 01 (sold separately):
Approx. 160 min. Using TypeC Common AC Adapter 02 (sold separately):
Approx. 160 min. Approx. 8 hours 10 min. Continuous Full Seg watching time Continuous 1Seg viewing time Continuous tethering time Approx. 460 min. Wi-Fi tethering maximum connection number 10 Approx. 9 hours 40 min. Bluetooth function Communication type Output Communication coverage distance*1 Supported Bluetooth profile*2 Radio frequency band Compliant with Bluetooth standard Ver.5.0 Compliant with Bluetooth standard Power Class 1 Within 10 m with good visibility HSP, HFP, PBAP*3, A2DP, apt-X, AVRCP, SPP, OPP, HID, HOGP, MAP, DUN*4, GATT, PAN-NAP, PANU 2.4 GHz band (2,400 MHz -
2,483.5 MHz)
*1 Varies by obstruction between communication devices or radio wave reception status.
*2 It is a specification according to purpose of use of Bluetooth device and is defined by Bluetooth standard.
*3 Some contacts data may not be displayed correctly on the other party's device.
*4 Supported to some car navigation systems. For use, refer to the au homepage. Information The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. I J K L M N Troubleshooting Before you assume that the product is malfunctioning, check the following in addition to performing " (Diagnosis for trouble)" in " (Repair and Delivery Support)" app. To use " (Diagnosis for trouble)", from the Home screen, [
(Repair and Delivery Support)][
(Diagnosis for trouble)].
][ (Customer support)][
Symptom What you should check Is the internal battery charged?
Is O pressed for over 1 second?
Power is not turned on even though O is pressed The power goes off Is the internal battery charged?
The power turns off Is the internal battery charged?
while the product activation screen is displayed The screen freezes and the power cannot be turned off Shut down forcibly by pressing and holding O and the upper part of the volume key at the same time for approximately eight seconds, and releasing your finger after it vibrates three times consecutively. Is the product out of the service area or in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is correct au IC card inserted?
(Out of service area) appears From au mobile phones:
157 without area code For inquiries, call: Customer Service Center For general information, charges and operation information (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones:
0077-7-111 PRESSING ZERO WILL CONNECT YOU TO AN OPERATOR AFTER CALLING 157 ON YOUR au CELLPHONE. In case above numbers are not available (toll free) 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa) For loss or theft (Stop the service)(toll free) Business hours : 24 hours live support From au mobile phones:
From xed-line phones:
113 without area code 0077-7-113 In case above numbers are not available (toll free) 0120-925-314 Repair and Delivery Support Center For loss, theft, damage (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones/au mobile phones:
0120-925-919 Mobile phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources. Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on again. Are you operating with a fingernail or foreign object on the operating screen?
Is the specified charging equipment
(sold separately) attached properly?
Symptom Cannot operate key/touch panel Cannot operate touch panel as intended Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one) Charging is not complete Battery usage time is short Is the temperature of the product raised or very low?
Is the battery fully charged?
Charge until Notification LED turns green. Is the internal battery end-of-life?
Is the product used for a long period at places where
(Out of service area) appears?
Is set "Sleep" period too short?
The screen backlight turns off in a short while The display is dark Is "Brightness level" set to dark?
Is the proximity/light sensor blocked or covered by sticker?
Non-Repair and Delivery Support members Spontaneous failure 1st year Spontaneous failure 2nd year or later Actual cost Partially damage Water soak, irreparable damage Theft, loss Free of charge No recompense (model change)
* Charge amounts are all tax excluded Replacement mobile phone delivery service (Member) Customer charge Conditions: Basic charge 1st time 5,000 yen/
Longtime user benefit*1 3,000 yen 8,000 yen/
Longtime user benefit*1 6,000 yen 2nd time Conditions: WEB (Discount for web application)*2 and
(Discount for nonuse of substitute)*3 applied 1st time 4,000 yen/
Longtime user benefit*1 2,000 yen 7,000 yen/
Longtime user benefit*1 5,000 yen 2nd time Conditions: Only (Discount for nonuse of substitute)*3 applied 1st time 4,500 yen/
Longtime user benefit*1 2,500 yen 7,500 yen/
Longtime user benefit*1 5,500 yen Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. November 2017, 1st Edition 1311-3983.1 2nd time