SFO/KDDI/Start guide SOL26_StartGuide_E.fm Page 1 Monday, June 9, 2014 6:45 PM Preface Thank you for buying XXXXXXXX (simply called the "product"
from here on). Before using the product, read "Basic Manual" (this manual) and " (Full Instruction Manual)"
(Japanese) to ensure safe use and handling. About Operating Instructions Basic Manual (this manual) Handles only basic operations for main features. For detailed descriptions on various functions, refer to the
"Instruction Manual" (Japanese) application installed on the product or " (Full Instruction Manual)
(Japanese)" available on the au homepage. http://www.au.kddi.com/support/mobile/guide/manual/
Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, marks may be omitted in this manual.
"Instruction Manual" (Japanese) application This product allows you to use the "Instruction Manual"
(Japanese) application on the product to confirm detailed operational procedures. Certain functions can be directly activated from the application screens on which their operations are described.
][
From the Home screen, [
(Customer support)][Basic Manual] (Japanese) When you activate for the first time, follow the onscreen instructions to download and install application. For Those Requiring an English Instruction Manual You can download the English version of the Basic Manual from the au homepage (available in approximately one month after the product is released). Download URL:
http://www.au.kddi.com/support/mobile/guide/manual/
Safety Precautions Before you start using the product, make sure to read the
"Cautions on using XXXXXXXX to ensure correct use. Before you assume that the product is malfunctioning, check for possible remedies in the following au Customer Support site of au homepage:
http://www.au.kddi.com/support/mobile/trouble/repair Regarding notations used in this document In this manual, keys (key icons) are represented by simplified illustrations such as x, y, r, P, k. Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)]. Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted. In this manual, "microSDTM memory card", "microSDHCTM memory card" and "microSDXCTM memory card" are abbreviated as "microSD memory card" or "microSD". All of the indicated amounts exclude tax unless otherwise specified.
"The Company" as appears on the product refers to the following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. Using au (au Disaster Countermeasure) You can use (Disaster Message Board) service,
(Emergency Rapid Mail) service that distributes
(Earthquake Early Warning), (Disaster and Evacuation Information) and (Tsunami Warning), and
(Disaster Voice Messaging Service). 1 From the Home screen, [au (au Disaster Countermeasure)]
au (au Disaster Countermeasure) menu appears. Using (Disaster Message Board) Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower. 1 au (au Disaster Countermeasure) menu[
(Disaster Message Board)]
Information To register information of well-being, E-mail address
(ezweb.ne.jp) is required. Set up E-mail address beforehand. Using (Emergency Rapid Mail) Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously. When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building. 1 au (au Disaster Countermeasure) menu[
(Emergency Rapid Mail)]
Information Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.
*Earthquake Early Warning is notified by warning tone and voice sound ("" (It is an earthquake)), and vibration. Earthquake Early Warning may not arrive before strong tremors in areas near the epicenter. Tsunami Warning is a major tidal wave/seismic sea wave notification delivered from the meteorological bureau to the area including target coast. Disaster and Evacuation Information is a service that distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments. The service is available only in Japan (it cannot be used overseas). No information fee or communication charge is required for receiving Emergency Rapid Mail. KDDI is not liable for damages suffered by customers resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI. Refer to the Japan Meteorological Agency web page for details about distribution of Earthquake Early Warning. http://www.jma.go.jp/
You cannot receive Emergency Rapid Mail when your cell phone is turned off or during a call. Emergency Rapid Mail may not be received when your cell phone is communicating such as while sending/receiving SMS/e-mail or using the browser, or if you are in a place where signal does not reach even in the service area (e.g. in a tunnel, basement) or in a place with a poor reception. You cannot receive the Emergency Rapid Mail that the reception is failed. This delivery system is different from Earthquake Early Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary. Information from someplace other than your current location may be received. Using (Disaster Voice Messaging Service) Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster. 1 au (au Disaster Countermeasure) menu[
(Disaster Voice Messaging Service)]
Information To use Wi-Fi, initial settings via 4G (LTE/WiMAX 2+)/3G network is required. Voice message can be recorded for up to 30 seconds. Voice messages cannot be saved or played if the product does not have available memory. Using (Disaster information/Donation website) You can check history of Disaster and Evacuation Information delivered by local government, disaster information portal, donation website, etc. 1 au (au Disaster Countermeasure) menu[
(Disaster information/Donation website)]Follow the onscreen instructions Do you have everything?
Before your start using the product, make sure that you have all the following packaged with the product. XXXXXXXX*1 Desktop Holder (SOL26PUA)*1 Sony Mobile TV antenna cable 02 02SOHSA
*1 Including warranty
(Instruction Manual) (Japanese) XXXXXXXX (Cautions on using XXXXXXXX) (Japanese)
(Setting Guide) (Japanese) The following items are not included in the package. microSD memory card Earphones AC adapter microUSB cable a b c d e f m Camera lens n GPS/Built-in antenna*2 o Bluetooth/Wi-Fi/
antenna part*2 p Flash/Photo light q Nameplate*4 r mark s au Micro IC Card (LTE) t NFC (FeliCa compatible) antenna*2 u Back cover*3 v Built-in antenna*2 w microUSB connection m n o p q r s t u terminal x Desktop Holder contact terminal v w x y y Strap hole
*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.
*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.
*3 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers.
*4 Do not remove the nameplate with stickers of CE mark, FCC ID and IMEI information printed. CE mark and FCC ID 1 Open the au Micro IC Card (LTE) slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight. au Micro IC Card (LTE) Your phone number etc. is recorded in the au Micro IC Card (LTE). The product is compatible only with au Micro IC Card (LTE). You cannot use the product with an au IC-card or micro au IC card switched from an au cell phone or au smartphone. Do not insert an au Nano IC Card
(LTE) with a conversion adapter. Doing so may cause a fault. au Micro IC Card (LTE) IC (metal) part Back Front 3 Set au Micro IC Card (LTE) into the tray with IC (metal)
), insert the tray with the card into the part facing up (
main unit and press it all the way Pay attention to the orientation of the notch and pressing tray. Attaching/removing the au Micro IC Card (LTE) Before attaching/removing the au Micro IC Card (LTE), make sure to turn off the product. Attaching the au Micro IC Card (LTE) 1 Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail 2 Hook the projection of the tray (
) with your fingernail to slide the tray straight out, then remove the tray from the product 4 Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Removing au Micro IC Card (LTE) 1 Open the cover while hooking the groove of microSD memory card/au Micro IC Card (LTE) slot cover with your fingernail 2 Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit 3 Remove au Micro IC Card (LTE) out of the tray, insert the tray into the main unit and then press it all the way Pay attention to the direction of pushing the tray. 4 Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Note the following points, otherwise handling the au Micro IC Card (LTE) may cause malfunction or damage. Do not touch the IC (metal) part of the au Micro IC Card (LTE). Insert in the correct direction. Do not use force to attach or remove. Do not lose the au Micro IC Card (LTE) after it has been removed. Attaching/Removing microSD memory card Attaching microSD memory card 1 Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail. 2 Check the orientation for inserting, and insert it until it clicks Insert the microSD memory card with the contact side down. 3 Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Information Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage. Do not touch the terminal of the microSD memory card. Removing microSD memory card Be sure to unmount microSD memory card before removing. 1 From the Home screen, [
][Settings][Storage]
[Unmount SD card][OK]
When it is unmounted, "
appears on the status bar to notify you that reading and writing from/to the microSD memory card are disabled. SD card safe to remove"
2 Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your finger 3 Press the microSD memory card all the way until it clicks, then pull out the microSD memory card slowly
"
the microSD memory card is removed. Removed SD card" appears on status bar to inform that 4 Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit Charging When you purchase your product, the internal battery is not fully charged. Charge the battery before use. Information When the charging starts, notification LED lights according to the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen,
[
level".
][Settings][About phone][Status] and see "Battery When you start charging with the product powered off, the power turns on even though operation is not available. Do not charge the battery in a place where the use is prohibited such as in airplane or hospital. It may take longer to complete for charging with a PC or while using the camera function. You cannot charge the battery by connecting the Desktop Holder to a PC. Be sure to attach the supplied attachment to the Desktop holder when charging. If the product is installed without the attachment attached, charging fails. Replace the attachment as required. Depending on cover you use, charging may fail. SOL26 Basic Manual Information Purchase a specified charger (sold separately). Illustrations used in this manual are just images for explanations. They may be different from actual ones. Getting Ready Names and functions of parts a Headset connection ba terminal b Second microphone*1:
Reduces noise to make easy to listen. c Notification LED d Proximity sensor:
Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness. e Earpiece f Front camera g Display (Touch panel) h Microphone/speaker*1 i microSD memory card/au Micro IC Card (LTE) slot j Power key/Screen lock key:P k Volume key/Zoom key l Camera key: k c d e f g i j k l h g h i j k l m Charging with the Desktop Holder Charging with the supplied Desktop Holder (SOL26PUA) and Common AC Adapter 05 (sold separately) is explained. 1 Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the Desktop Holder 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet 3 Install the product to the Desktop Holder and move it left or right until it clicks When the product and the magnetic connector of the Desktop Holder are connected correctly, the notification LED of the product turns on. 4 When charging is complete, lift the product to remove while pressing the Desktop Holder 5 Remove the Common AC Adapter 05 (sold separately) from the outlet Charging with the AC Adapter Charging with Common AC Adapter 05 (sold separately) is explained. 1 Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side () facing up, straight into the microUSB connection terminal of the product 2 Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet Notification LED lights on the product. 3 When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product and close the microUSB connection terminal cover firmly 4 Remove Common AC Adapter 05 (sold separately) from the outlet Charging with the DC Adapter You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately). Charging with a PC The followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately). 1 Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of the microUSB cable, with the engraved side (
microUSB connection terminal of the product
) facing up, straight into the 2 Insert the USB plug of the microUSB cable into the USB port of a PC Notification LED lights on the product. When a screen for installation of software or a screen for new hardware detection appears, skip or cancel it. 3 When charging is complete, remove the microUSB plug of the microUSB cable from the product and close the microUSB connection terminal cover firmly 4 Remove the USB plug of the microUSB cable from the USB port of the PC Turning on (Initial settings) Turning the power on 1 P (over 1 sec) The product vibrates and after a while the lock screen appears. When you turn on the product for the first time, follow the onscreen instructions to set the initial settings. 2 Swipe (flick) the screen up or down Turning the power off 1 P (over 1 sec) 2 [Power off][OK]
Information Press P for over 1 second and long-touch "Power off"
[OK] to restart product in safe mode. Force-quitting 1 Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (RED) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times Information Pressing the OFF button (RED) by a sharp object such as needle may cause malfunction. Alternatively, press and hold P and upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Initial settings When you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide". Information To change the language later, from the Home screen, [
]
[ (Settings)][ (Language & input)][
(Language)]. To make settings, from the Home screen, [
][Settings][Setup guide]. To make settings
][
for au service etc., from the Home screen, [
(Customer support)][au Easy Setting]. Screen Lock When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated. 1 While the screen is displayed, P Unlocking screen The lock screen appears when turning the power on or the backlight on by pressing P. 1 Swipe (flick) the screen up or down on the lock screen Information On the lock screen, long-touch "
" and drag it to "
" to activate the camera. Basic Operation Key icons The followings are the main functions of x, y, r keys located at the bottom of the screen. xx y r x Back y Home r Recently used applications Return to the previous screen. Close a dialog box, menu, or the Notifications panel. Display the Home screen. Long-touch and drag it to "
"Google" application or drag it to "
activate "What's New" application. Display recently used applications on a list and activate or delete them from the list. Also, you can use and set small apps.
" to activate
" to Using the touch panel The display of the product is a touch panel operated by touching it with your finger. Tap/Double-tap Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice. Long-touch Keep touching an item with your finger. Slide While your finger is gently touching the screen, trace it to the desired direction to move over. Flick (swipe) Operate the screen by quickly moving (flicking) your finger up, down, right, or left. n o p q r s t SFO/KDDI/Start guide SOL26_StartGuide_E.fm Page 2 Monday, June 9, 2014 6:45 PM Pinch Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance. Drag Keep touching an item or icon, trace it to the desired direction to move. Home screen Home screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap y to return to the Home screen any time. a Home screen position a 2 Widgets Apps Wallpapers Album Indicates which screen of the several Home screens you are in. b Widgets c Wallpapers d Shortcuts (Applications) e Media folders f (Basic functions folder) g Application key b c d e f Live Wallpapers Photos
(XperiaTM's Wallpaper) gd d Adding to Home screen/Editing Home screen You can change wallpaper or theme of the Home screen and add/delete/move shortcuts of applications, widgets, folders, etc. on the Home screen. 1 Long-touch an area of the Home screen where no icons are displayed Alternatively, pinch-in on the Home screen. Themes Adding a folder 1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon Add a widget. Add a shortcut of an application, a setting screen, etc. Select an image from albums to set as a wallpaper. To set image range, adjust cropping area by dragging, etc. Select a content from albums to set as a wallpaper. Select an image from photos to set as a wallpaper. Select an image to set as a wallpaper. Images displayed to the right of "Photos"/"Live Wallpapers" are "XperiaTM's Wallpaper". Set the wallpapers etc. for the Home screen or the lock screen. Deleting shortcuts/widgets/folders 1 From the Home screen, long-touch an icon or a folder you want to delete 2 Drag the icon or the folder to "
"
To delete a folder, then tap "Delete". It also deletes shortcuts etc. in the folder. Information Long-touch a shortcut, widget, or folder icon to move. Using the Applications screen You can call up functions from the Applications screen. Application icons installed to the product are also displayed. You may incur communication charges depending on the function. Starting an application 1 From the Home screen, [
]
Slide or flick left or right to switch the Applications screen. Downloading applications You can download and install applications or games, etc. by using Google Play. To use Google Play, you need to set a Google account. For details, refer to "Setting Guide". Deleting (uninstalling) applications Before deleting installed applications, back up contents related to the application that you want to save including data saved in the application. Some applications may not be deleted. Knowing the status of the product Status bar The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product. 2 Tap an application to use Some applications are stored in a folder.
,
, Main applications Phone, Contacts E-mail, SMS Browser Settings Calendar
,
, Play Store Camera, Album Maps Google, Voice Search Basic Manual Examples of notification icon New Gmail message New PC mail message New E-mail (@ezweb.ne.jp) message New SMS/Receiving notification service message, New Receiving notification Talking*1/ Calling*1/ Receiving Missed call USB connecting Wi-Fiopen network available
*1 Appears when switched to another screen such as the Home screen. Main status icons
,
,
,
,
, Signal level (Level 4, Out of service area) Data communication status (4G (LTE/WiMAX 2+) available*1, 3G available) Battery level (100%, Charging) Silent mode (Vibration, Mute) Airplane mode is activated Wi-Ficonnected, Wi-Ficommunicating
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"
appears on the screen for either network. The company determines which network is less busy depending on the condition of the line to connect. Notification panel If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding applications. Information To delete a notification, tap "Clear" or flick the notification left or right. Some notifications may not be deleted depending on the content. When you set screen lock to "Swipe", slide the status bar downward to check the Notification panel without unlocking the screen. Notification LED Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing. Status Red Orange Green Description The battery is charging when the remaining battery level is 14% or lower. The battery is charging when the remaining battery level is 15% - 89%. The battery is charging when the remaining battery level is 90% or higher. The remaining battery level is 14% or lower. Flashing red Flashing white
*1 Notification LED flashes while backlight is turned off or lock Indicates missed call, new Gmail message, new SMS message.*1 screen is displayed. Information When the remaining battery is not sufficient for turning the product ON, pressing P makes LED flash red three times. When you start charging with the product powered off, the notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level. u v w x y z A Checking own phone number 1 From the Home screen, [
2 [About phone][Status]
][Settings]
The phone number of the product is shown under "My phone number". Information Alternatively, from the Home screen, [
[Myself] to check your phone number.
] [Contacts] Setting the Silent Mode Set the ringtone volume to 0. Setting to Silent mode does not mute sounds for shutter, playback of video or music, alarm, etc. And adjusting the volume of ringtone & notifications or pressing upper part of volume key cancels Silent mode. 1 P (over 1 sec) 2 [
]/[
]
Tap "
" to set mute (ringtone volume 0) and tap "
" to set vibrator. Information Alternatively, slide the status bar downward u [Quick settings] u [Sound] to switch the Silent mode settings. Setting Airplane mode When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi function, Bluetooth function, NFC Reader/Writer, P2P function) are turned off. 1 P (over 1 sec) u[Airplane mode]
Information Slide the status bar downward Tap [Quick settings]
"Airplane" to switch the airplane mode on or off. Entering characters Use software keyboard to enter characters. To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc. Switching keyboards With "XperiaTM Japanese keyboard" for Japanese input, you can switch input types between "Keypad" and "QWERTY". 1 Tap a character input box 2 [
] on quick toolbar When quick toolbar is not displayed, tap "
character mode is "Alphabet"/"Numeric", tap "
switch to "Hiragana/Kanji" then appears).
" (when the
"/"
" to 3 [Switch to QWERTY]/[Switch to keypad]
Information Tap "
" at the bottom left of the screen to hide the software keyboard. Word suggestions or direct conversion candidates for the entered characters appear. Tap a word to enter. Tap "
Tap "
" to delete the character before the cursor.
" to enter symbols, facemarks etc. from the displayed list. For details on "XperiaTM Japanese keyboard" for Japanese input, character input box[
][
(Operation guide)], see POBox Plus operation guide. Support Introduction of related accessories For details, refer to the instruction manual for each device. Desktop Holder (SOL26PUA) Sony Mobile TV antenna cable 02 (02SOHSA) Sony Mobile AC adapter 05 (EP880) (sold separately) microUSB cable 01 (0301HVA) (sold separately) Common DC Adapter 03 (0301PEA) (sold separately) au Carrying Case F Black (0105FCA) (sold separately) au Carrying Case G Black (0106FCA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Information For the latest information on accessories, visit the au homepage
(http://www.au.kddi.com/) or contact the Customer Service Center. Accessories described on this page can be purchased from the au Online Shop. http://auonlineshop.kddi.com/
Troubleshooting Before you assume that the product is malfunctioning, check the following:
Symptom Power is not turned on even though P is pressed What you should check Is the internal battery charged?
Is P pressed for over 1 second?
What you should check Is the internal battery charged?
Is the internal battery charged?
Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (RED) with a fine-tipped object for approximately three secondsu release your finger after it vibrates three times. Alternatively, press and hold P and upper part of volume key at the same time for approximately three seconds, and release your finger after it vibrates three times. Is the product out of the service area or in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is the specified charging equipment
(sold separately) attached properly?
Symptom The power goes off The power turns off while activation screen is displayed The screen freezes and the power cannot be turned off
(Out of service area) appears Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one) Symptom What you should check Symptom What you should check Cannot operate key/
touch panel Cannot operate touch panel as intended Charging is not complete A message such as
"charge the battery"
appears Battery usage time is short The screen backlight turns off in a short while The display is dark. Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on again. Are you operating with gloved hands?
Are you operating with a fingernail or foreign object on the operating screen?
Is the temperature of the product raised or very low?
The battery is almost dead. Is the battery fully charged? Charge until the notification LED turns green. Is the internal battery end-of-life?
Is the product used for a long period at places where appears?
Is set "Sleep" period too short?
(out of range) Is "Brightness" set to dark?
Is the proximity sensor blocked or covered by sticker?
Screen response is slow when you tap on the screen/press the keys Cannot recognize a microSD memory card When a large amount of data is saved in the product or transferring large-
size data between the product and microSD memory card, the screen response may be delayed. Is the microSD memory card inserted properly?
Is the microSD memory card unmounted?
For more details, visit au Customer Support site of au homepage. http://www.au.kddi.com/support/mobile/trouble/repair Updating Software You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for data communication when connecting to the Internet from the product by using packet communication. You are recommended to back up your data before updating software. For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Instruction Manual" (Japanese) application or
" (Full instruction manual)" (Japanese) available on au homepage. Downloading and updating software Update files can be downloaded from the Internet web site into the product directly. Note that when Wi-Fi communication becomes unstable, packet communication takes the place automatically, which may apply communication fees. 1 From the Home screen, [
Center]
][ (Tool)][Update
]
2 Tap "System" tab[
After-sales service When asking for repair For repair, contact Keitai Guarantee Service Center. During the warranty period Outside the warranty period Repairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card. We shall repair the product for a charge as requested by the customer if repair renders it usable. Information Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost. Recycled parts that meet the Company's quality standards are sometimes used for repair. Collected au cell phones by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers. B C D E F G H For inquiries, call: Customer Service Center For general information, charges and operation information (toll free) Business hours 9:0020:00 (7 days a week) From xed-line phones:
0077-7-111 From au cell phones:
157 without area code From au cell phones:
113 without area code For loss or theft (toll free) Business hours : 24 hours live support From xed-line phones:
0077-7-113 In case above numbers are not available (toll free). 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa) Keitai Guarantee Service Center For loss, theft, damage. Business hours 9:0021:00 (7 days a week) From xed-line phones/au cell phones, 0120-925-919 (toll free) Cell phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources. Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc. April 2014, 1st Edition 1284-1620.1 Performance parts for repair The Company retains performance parts for repair of the XXXXXXXX main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the product. Warranty card At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place. Keitai Guarantee Service Plus LTE An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center. Information You can apply for membership only at the time of purchasing your au cell phone. Once you cancel the membership, you cannot reapply for it until you purchase an au cell phone next time. Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone. When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone. When you get a new au cell phone by changing the model or purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE"
membership for the old au cell phone is automatically canceled. Service contents are subject to change without notice. au Micro IC Card (LTE) The au Micro IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit. After-sales service If you are unsure about anything regarding after-sales service, contact the following service contact. Customer Service Center (for service canceling procedure in case of loss or theft) From a land-line phone, From an au mobile phone, 113 without area code (toll free) Business hours : 24 hours live support 0077-7-113 (toll free) Keitai Guarantee Service Center (for loss, theft, damage) From a land-line phone/From an au cell phone, 0120-925-919 (toll free) Business hours 9:00 21:00 (7 days a week) Online Repair Desk24 hours a day over the Internet
* Reception only from PC or smartphone https://cs.kddi.com/support/n_login.html The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required. To apply for the Internet, you need the e-mail address. au after-sales service information Replacement cell phone delivery service Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss Customer charge 1st: 5,000 yen 2nd: 8,000 yen Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Spontaneous failure 2nd year or later Partially damage, water soak, irreparable damage, theft or loss No recompense Holding over and repair Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Free of charge (three-year warranty) Partially damage Customer charge Upper limit: 5,000 yen Customer charge 10,000 yen No recompense Water soak, irreparable damage Theft, loss Non-Keitai Guarantee Service Plus LTE members Spontaneous failure 1st year Free of charge Spontaneous failure 2nd year or later Partially damage Water soak, irreparable damage Actual cost Theft, loss No recompense
(model change)
* Charge amounts are all tax excluded Information Replacement cell phone delivery service When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered. Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
* For details, refer to au homepage. Holding over and repair Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service. You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing. Main specifications Display Weight Dimension (W x H x T) Continuous call time Continuous stand-by time In Japan Overseas
(GSM) In Japan Overseas
(GSM) Approx. 5 inches TRILUMINOS Display for mobile Approx. 16.77 million colors 1,080 x 1,920 dots Approx. 167 g (with internal battery) Approx. 72 mm x 137 mm x 10.8 mm Approx. 1340 min. Approx. 800 min. Approx. 640 hours (4G (LTE/
WiMAX 2+)) Approx. 670 hours (3G) Approx. 710 hours Charging time Continuous Full Seg watching time Continuous 1Seg viewing time Continuous tethering time Wi-Fi tethering maximum connection number Using Common AC Adapter 05
(sold separately):
Approx. 150 min. (alone) Approx. 160 min. (with Desktop Holder SOL26PUA) Approx. 4 hours 50 min. Approx. 6 hours 40 min. Approx. 580 min. (4G (LTE/
WiMAX 2+) on WAN) Approx. 790 min. (3G on WAN) 10 Information The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings. I J K L M N