FCC ID: 2AGZ3S00911 Starry Launch

Starry Launch Get the Starry app Get started The app gives you easy access to everything you need for your Starry Internet subscription. Check your billing activity Access advanced settings Get support when you need it Access your WiFi name and password Download the Starry app at starry.com/app Whats in the box Questions?

We have answers Starry Launch Power supply 3 1 2 4 1 Power Your Starry Launch is on. 2 5GHz/2.4GHz Your Starry Launch can create two different wifi networks. These lights show theyre working. 3 4 WAN A / WAN B Depending on how your Starry Launch is connected, one of these lights will turn on to show its connected to the internet. 1-3 Ethernet ports are active. Ethernet Cable Phone Cable only included with model S00911 Were here to help Heres how to reach us Starry Experts are available around the clock, so whether youre setting up a new device, you noticed buffering on a video, or youre just looking for a great brownie recipe, dont hesitate to get in touch. Call 888.231.9403 Email support@starry.com Message in the Starry app Starry Launch, Models S00911, S00912 Important Product Information Guide Starry Launch This Important Product Information Guide contains safety, handling, regulatory, and software license information, as well as the limited warranty for your Starry Launch. Keep this booklet for your future reference. WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage to Starry Launch or other property. Read all safety information below before using Starry Launch. Important Safety and Handling Information Using your Starry Launch Use of the equipment, including related precautions, is intended to be in accordance with the manufacturers instructions. Use the power cable that came with your Starry Launch. If power cable shows evidence of wear, do not use the cable and contact Starry Customer Support by email at support@starry.com or by phone at

(888) 231-9403. Do not use Starry Launch if it is damaged as it may cause injury. The physiological effects of chemical substances used in or with this equipment have not been investigated. Placing, using, and storing your Starry Launch Your Starry Launch should be placed on surface that allows the pads on the bottom to grip the mounting surface. The mounting surface must be firm, such as a tabletop, countertop or shelf. Do not cover your Starry Launch with anything at anytime, regardless of whether it is currently operating or not operating. It must be in free space and uncovered at all times. Do not place your Starry Launch in direct sunlight or expose the unit to heat sources at any time. WARNING: To reduce the chance of electric shock or injury, do not use Starry Launch in or near water or wet locations. Do not expose your Starry Launch at anytime to water, moisture or dampness. Keep your Starry Launch away from drinks, bathrooms, sinks, open windows and so on. Your Starry Launch must be installed and operated with the minimum distance 20cm (8in) between it and your body. Your Starry Launch must be not co-located or operating in conjunction with any other antenna or transmitter. Do not expose your Starry Launch to extreme temperatures. Operating Temperature: 0 to 40 degrees C

(32 - 104 degrees F) Storage Temperature: -10 to 50 degrees C

(14 - 122 degrees F) Relative Humidity: 20 - 80%, non-condensing Handling your Starry Launch Do not lift your Starry Launch by any cables attached to it. transporting it. Be careful not to drop your Starry Launch while If your Starry Launch falls from its mounting surface or falls while you are handling it, a person may be injured if the unit impacts part of the body. Handle very carefully. Do not block the air vents or insert any items into air vents at anytime. Do not disassemble the unit at any time. You can run the risk of electric shock and voiding any applicable warranty. Contact Starry Customer Support with any questions. Service + Support Maintenance and Cleaning Instructions Periodically wipe your Starry Launch with a dry, non-abrasive cloth. Servicing Your Starry Launch Your Starry Launch does not have any parts that should be serviced by you, the user. In the event that you require service, please contact Starry Customer Support. Starry Support You can reach Starry Customer Support by email at support@starry.com, by phone at

(888) 231-9403, or explore our support resources at www.starry.com/support. Certification + Regulatory Information FCC ID: 2AGZ3S00911 FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected. Radio and Television Interference This device generates, uses, and can radiate radio-

frequency energy. If it is not installed and used properlythat is, in strict accordance with Starrys instructionsit may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices. If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the television or radio. Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a different circuit from the television or radio.

(That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.) If necessary, consult Starry. See the service and support information that came with your Starry product. Or consult an experienced radio/ television technician for additional suggestions. Important: Changes or modifications to this product not authorized by Starry Inc. could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables

(including Ethernet network cables) between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. Responsible party (contact for FCC matters only):

Starry, Inc. Corporate Compliance 38 Chauncy Street, 2nd Floor Boston, MA 02111 Wireless Radio Use This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. Exposure to Radio Frequency Energy The radiated output power of this device is below the FCC radio frequency exposure limits established for uncontrolled environments. Nevertheless, it is advised to use the device in such a manner that the potential for human contact during normal operation is avoided. Canadian Compliance Statement This device contains license-exempt transmitter(s)/

receiver(s) that comply with Innovation, Science and Economic Development Canadas license-

exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. The radiated output power is below the Industry Canada(IC) radio frequency limits. This device must be installed and operated with a minimum distance of 20cm

(8in) between it and your body. Cet appareil contient un ou des metteur(s)/

rcepteur(s) exempt(s) de licence respectant les exigences dInnovation, Sciences et Dveloppement conomique Canada (ISDE) en matire de CNR exempts de licence. Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer dinterfrences; et (2) cet appareil doit accepter toutes les interfrences, notamment celles qui peuvent occasionner un fonctionnement indsirable du dispositif. Cet appareil est limit une utilisation intrieure lorsquil est exploit dans la bande de frquences de 5,15 5,25 GHz. La puissance rayonne de sortie est infrieure aux limites de frquence radiolectriques dfinies par ISDE. Cet appareil doit tre install et exploit une distance minimale de 20 cm (8 po.) de votre corps. Disposal and Recycling Information This symbol indicates that your product must be disposed of properly according to local laws and regulations. When your product reaches its end of life, contact Starry or your local authorities to learn about recycling options. Software License Agreement Use of Starry Launch constitutes acceptance of the Starry and third-party software license terms found at: www.starry.com/legal/eula 2019 Starry, Inc. All rights reserved. Starry and the Starry logo are trademarks of Starry, Inc. Printed in 2019. Printed in China.

External Photos Add Port 2.4G Antenna 5G Antenna

Starry, Inc FCC Agent Authorization Letter Federal Communications Commission Authorization and Evaluation Division 1435 Oakland Mills Road Columbia, MD 21046 Date: June 30, 2020 SUBJECT: FCC Application for FCC ID: _24G23S00911 To Whom It May Concern:

We, the undersigned, hereby authorize David Zhang in Vista Laboratories Inc on our behalf, to apply to the Federal Communications Commission for our equipment. Any and all acts carried out by Vista Laboratories Inc on our behalf shall have the same effect as acts of our own. This is to advise that we are in full compliance with the Anti- Drug Abuse Act. We, the applicant, are not subject to a denial of federal benefits pursuant to Section 5301 of the Anti-Drug Act of 1988, 21 USC853a, and no party to the application is subject to a denial of federal benefits pursuant to that section. Sincerely, Client's signature: Robert M. White pite2020'06.20 16:12:50 0700"

Client's name & title: Sr. Director, Product Realization and Mech. Engineering Contact information / address: 38 Chauncy Street Suite 200 Boston, MA 02111

Starry, Inc Class II Permissive Change Request Letter Date: July 21, 2020 SUBJECT: FCC Application for FCC ID: _2AGZ3S00911 To Whom It May Concern:

We are submitting an application for a Class Il Permissive Change to the FCC approval of:

Company name: Starry, Inc Product Description: Starry Launch FCC ID: 2AGZ3S00911 Original Grant Date: 08/27/2018 The transmitter module itself has not changed. Here are the changes:

- Toadd DFS Band UNII-2A (5250 - 5350 MHz) and UNII-2C (5470 - 5725 MHz) associated with FCC ID: 2AGZ3S00911 Sincerely, Digitally signed by Robert M. White Client's signature: Robert M. White Date: 2020.07.21 13:09:51 -04'00"

Client's name & title: Sr. Director, Product Realization and Mech. Engineering Contact information / address: 38 Chauncy Street Suite 200 Boston, MA 02111

Starry, Inc Federal Communications Commission Authorization and Evaluation Division Confidentiality Request regarding application for certification of FCC ID: _24G23S00911 Pursuant to Sections 0.457 and 0.459 of the Commission's Rules, we hereby request confidential treatment of information accompanying this application as outlined below:

Type of Confidentiality Requested Exhibit Type OShort Term Permanent Block Diagrams OShort Term External Photos OShort Term Permanent* Internal Photos OShort Term Permanent Operation Description OShort Term MPermanent Parts List/BOM OShort Term MPermanent Schematics OShort Term Test Setup Photos OShort Term OiPermanent* User manual

*Requires further justification before permanent confidentiality will be allowed. The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. Permanent Confidentiality:

The applicant requests the exhibits listed above as permanently confidential be withheld from public review due to materials that contain trade secrets and proprietary information not customarily released to the public. Short-Term Confidentiality:

Pursuant to DA04-1705 June 15, 2004 of the Commissions public notice, we also request temporary confidential treatment of information accompanying this application as outlined below for an initial period of 180 days. Sincerely, Digitally signed by Robert M. White Client's signature: Robert M. White oxc'2cccceso'16281-o100 Clients name & title: S* Director, Product Realization and Mech. Engineering Contact information / address: 38 Chauncy Street Suite 200 Boston, MA 02111