Safety and Precautions
English - CQF681103AAA
www.sar-tick.com
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum
SAR values can be found in the Radio
waves section.
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 10 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making
a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone
near your ear while the loudspeaker is in use.
PROTECT YOUR EYE
Clinical studies have shown that blue light
can cause damage to the retina. TCL 20
Pro 5G achieves low blue light mode by
optimizing OLED devices and materials.
Requiring no manual settings, screen colour
temperature will remain unchanged during
use, thus giving users global low blue light
eye protection.
Tips:
- Do not use your device for long periods
of time, it is recommended to rest for 10
minutes every hour.
- When resting, please look far away or do
eye exercises to relax.
TCL 20 Pro 5G has been awarded Hi-Res
Audio certification.
Hi-Res Audio gives you an audio quality that
exceeds that of a CD and is close to that of
the studio recording.
Notice:
High-Resolution Audio requires a compatible
headset, you may need to purchase Hi-Res
Audio certified headset.
Printed in China
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Safety and use �������������������������
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use
contrary to the instructions contained herein.
TRAFFIC SAFETY:
Given that studies show that using a phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their phone when the vehicle is not parked. Check the
laws and regulations on the use of wireless phones and their
accessories in the areas where you drive. Always obey them.
The use of these devices may be prohibited or restricted in
certain areas.
CONDITIONS OF USE:
• You are advised to switch off the phone from time to time to
• Remember to abide by local authority rules of mobile phone
optimize its performance;
use on aircrafts;
• If your phone is a unibody device, where the back cover and
battery are not removable, disassembling the phone will void
your warranty. Disassembling the phone can cause bodily
injury if the battery is punctured;
• Always handle your phone with care and keep it in a clean
and dust-free place;
• Do not allow your phone to be exposed to adverse weather
or environmental conditions, such as moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc. The manufacturer’s
recommended operating temperature range is 0°C (32°F)
to 40°C (104°F). At over 40°C (104°F), the legibility of the
phone’s display may be temporarily impaired;
• Do not open, dismantle, or attempt to repair your phone
yourself;
• Do not drop, throw, or bend your phone;
• Use only batteries, battery chargers, and accessories which
are recommended by TCL Communication Ltd. and its
affiliates and are compatible with your phone model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or batteries;
• Your phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic
products;
• Remember to make backup copies or keep a written record of
all important information stored on your phone;
• Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games.
These seizures or blackouts may occur even if a person never
had a previous seizure or blackout. If you have experienced
seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video
games on your phone or enabling a flashing-lights feature
on your phone;
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• Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones.
All persons should discontinue use and consult a doctor if any
of the following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, orientation, or movements.
PRIVACY:
Please note that you must respect the laws and regulations in
force in your jurisdiction or other jurisdiction(s) where you will
use your phone regarding taking photographs and recording
sounds with your phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes,
and reproduce or distribute them, as this may be considered to
be an invasion of privacy. It is the user's sole responsibility to
ensure that prior authorization has been obtained, if necessary,
in order to record private or confidential conversations or take
a photograph of another person; the manufacturer, the seller or
vendor of your phone (including the carrier) disclaim any liability
which may result from improper use of the phone.
BATTERY:
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of toxic
- For a device with a non-removable battery, do not attempt to
fumes and burns).
eject or replace the battery.
- Do not puncture, disassemble, or cause a short circuit in a
battery.
back cover.
- For a unibody device, do not attempt to open or puncture the
- Do not burn or dispose of a used battery or phone in household
rubbish or store it at temperatures above 60°C (140°F).
Phone and battery must be disposed of in accordance with
locally applicable environmental regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
• Municipal waste disposal centers with specific bins for
these types of equipment;
• Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components can
be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
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CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for
safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in
another jurisdiction. They should be used for this purpose only.
Characteristics of power supply:
Travel charger: 9V2A QC3.0
Input: 100-240V, 50/60Hz, 500mA
Output: 5V,3A/9V, 2A/12V, 1.5A
Battery: Softpack 4360mAh min, 4500mAh typ
Radio waves �����������������������������
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard
for phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC),
or by Innovation, Science and Economic Development Canada
(ISEDC), is 1.6 W/kg averaged over 1 gram of body tissue. Tests
for SAR are conducted using standard operating positions with
the phone transmitting at its highest certified power level in all
tested frequency bands.
This device is complied with SAR for general population /
uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had
been tested in accordance with the measurement methods and
procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance
with the FCC RF exposure guidelines. SAR information on this
model phone is on file with the FCC and can be found under
the Display Grant section of www.fcc.gov/oet/ea/fccid after
searching on FCC ID: 2ACCJN050.
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Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be
well below the maximum value. This is because the phone is
designed to operate at multiple power levels so as to use only
the power required to reach the network. In general, the closer
you are to a wireless base station antenna, the lower the power
output of the phone. Before a phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
The highest SAR value for T810S when tested is 1.38 W/Kg for
use at the ear and 1.38 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirement for RF exposure.
For body-worn operation, the phone meets FCC RF exposure
guidelines provided that it is used with a non-metallic accessory
with the handset at least 10 mm from the body.
Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of phones. If individuals are concerned, they
may choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to
keep phones away from the head and body. Additional WHO
information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful
in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and receiver;
• Connect the equipment into an outlet on a circuit different from
interference
that to which the receiver is connected;
• Consult the dealer or an experienced radio/ TV technician
for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of
a licensed radio service (e.g. FM broadcast), they bear the
following statement:
This phone complies with Part 15 of the FCC Rules.
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Operation is subject to the following two conditions:
• This device may not cause harmful interference;
• This device must accept any interference received, including
interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with
a headset or usb data cable.
If you are using another accessory ensure that whatever product
is used is free of any metal and that it positions the phone at
least 10 mm away from the body.
Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and built-
in memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal data,
and;
• The sensitivity of the personal data processed.
You can access, review, and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
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Licences �����������������������������������
microSD Logo is a trademark of SD-3C LLC.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of
such marks by TCL Communication Ltd. and its
affiliates is under licence. Other trademarks and
trade names are those of their respective owners.
TCL T810S Bluetooth
Declaration ID D035222
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the Android
logo, Google Search, Google Maps, Gmail,
YouTube, Google Play Store, and Hangouts are
trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License (the text will show
when you touch Google legal in Settings > System > About
phone > Legal information) (1)�
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source
programs licensed under the GNU General Public Licence and
Apache Licence.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication Ltd.
You may download the source codes from https://sourceforge.
net/projects/tcl-mobile/files/. The provision of the source code is
free of charge from the internet.
US
the
Information Concerning
Federal Communications Commission
(“FCC”) Requirements for Hearing Aid
Compatibility with Wireless Devices
When wireless devices are used near hearing devices (such
as hearing aids and cochlear implants), users may detect a
buzzing, humming, or whining noise. Some hearing devices
are more immune than others to this interference, and wireless
devices also vary in the amount of interference that they
generate.
The wireless telephone industry has developed ratings to assist
hearing device users in finding wireless devices that may be
compatible with their hearing devices. Not all wireless devices
have been rated. Wireless devices that are rated will have the
rating displayed on the box together with other relevant approval
markings.
(1) May not be available in all countries.
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The ratings are not guarantees. Results will vary depending
on the user’s hearing device and hearing loss. If your hearing
device is vulnerable to interference, you may not be able to
use a rated wireless device successfully. Consulting with your
hearing health professional and testing the wireless device
with your hearing device is the best way to evaluate it for your
personal needs.
This smartphone has been tested and rated for use with hearing
aids for some of the wireless technologies that the smartphone
uses. However, other wireless technologies may be used in this
smartphone that have not been tested for use with hearing aids.
It is important to try the different features of your smartphone
thoroughly and in different locations to determine if you hear any
interfering noise when using this smartphone with your hearing
aid or cochlear implant. Consult your wireless service provider
about its return and exchange policies, and for information about
hearing aid compatibility.
Hearing aid compatibility rating for this smartphone: M4/T4.
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC
requirements and are likely to generate less interference to
hearing devices than wireless devices that are not labeled. M4
is the better or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC
requirements and are likely to be more usable with a hearing
device’s telecoil (“T Switch” or “Telephone Switch”) than unrated
wireless devices. T4 is the better or higher of the two ratings.
(Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type
of interference. Your hearing device manufacturer or hearing
health professional may help you find results for your hearing
device. The more immune your hearing aid is, the less likely
you are to experience interference noise from wireless devices.
For more information about the actions that the FCC has taken
with regard to hearing aid compatibility with wireless devices and
other steps that the FCC has taken to ensure that individuals
with disabilities have access to telecommunications services,
visit www.fcc.gov/cgb/dro.
FCC ID: 2ACCJN050
General information ����������������
• Internet address: www.tcl.com
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue,
Hong Kong Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings > System >
Regulatory & safety or press *#07# to find more information
about labelling (1), such as FCC ID.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by email to ask any
questions you may have.
(1) This may vary depending on country.
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(850/900/1800/1900 MHz), UMTS
Your phone is a transceiver that operates on GSM in quad-
band
in penta-band
(B1/2/4/5/8), FDD LTE: B1/2/3/4/5/7/8/12(MFBI)/13/14/17/
20/25/26/28/29/30/66/71, TDD LTE: B38/40/41/48, 5G: n2, n5,
n7, n41, n71, n78(HPUE), n66
- Your device is compatible with most GSM carriers like T-Mobile
or AT&T, but it is not compatible with CDMA carriers like Verizon
Wireless.
Protection against theft (1)
Your phone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory. We
recommend that you note the number the first time you use your
phone by entering *#06# and keep it in a safe place. It may be
requested by the police or your carrier if your phone is stolen.
This number allows your phone to be blocked preventing a third
person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the
software release of your phone or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible
for such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the carrier exclusively.
Frequency Stability
The product meets Section 15.407(g) requirements from KDB
789033 D02v02r01. The emissions are maintained within the
band of operation under all conditions of normal operation.
1 YEAR LIMITED WARRANTY
For information on warranty of your device, visit the USA and
Canada websites at www.tcl.com/us/en/mobile/warranty.
WARNING: Cancer and Reproductive Harm -
www.P65Warnings.ca.gov.
Electronic Information ������������
For more information on Electronic Recycling:
1) Visit TCL Electronic Recycling Program website at www.
tcl.com/us/en/mobile/accessibility-compliance/tcl-mobile-
electronic-recycling-program.html/, or
2) Call TCL USA Customer Support at 1-855-224-4228.
Battery Recycling (USA & Canada):
TCL partners with Call2Recycle® to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website at
www.tcl.com/us/en/mobile/accessibility-compliance/tcl-mobile-
battery-recycling-program.html/.
(1) Contact your network carrier to check service availability.
9