USER MANUAL V1.0 | HH40L2 Contents Read this first ....................................................................................................................... iii Chapter 1. Meet your CPE.................................................................................................... 1 1.1 System requirements ..................................................................................................... 1 1.2 Overview ........................................................................................................................ 1 Chapter 2. Get started ......................................................................................................... 3 2.1 Connect your CPE to the Internet .................................................................................. 3 2.2 Identify an ideal location ................................................................................................ 4 2.3 Connect the power adaptor ............................................................................................ 5 2.4 Access CPE network ...................................................................................................... 5 Chapter 3. Access the web UI ............................................................................................. 7 3.1 Log in to the web UI ...................................................................................................... 7 3.2 Explore web UI features ................................................................................................. 7 Chapter 4. Configure your CPE ........................................................................................... 8 4.1 Home .............................................................................................................................. 8 4.2 Quick Settings ................................................................................................................. 8 4.3 Devices Settings ............................................................................................................. 9 4.4 SMS .............................................................................................................................. 12 4.5 Firewall .......................................................................................................................... 13 4.6 System settings ............................................................................................................. 14 Important safety information .............................................................................................. 15 Power adapter .................................................................................................................... 15 Operating temperature ........................................................................................................ 16 Radio waves ....................................................................................................................... 16 Licences .............................................................................................................................. 16 Privacy statement of device usage ..................................................................................... 17 Disclaimer ........................................................................................................................... 17 General information ............................................................................................................ 18 Troubleshooting .................................................................................................................. 19 ii Read this first Before using this documentation and the device it supports, ensure you read and understand the "Important safety information" on page 15. Illustrations in this documentation might look different from your device. Instructions in this documentation may vary depending on your device model and software version. Some features are not available in all countries or regions. Feature availability is subject to change. Documentation content is subject to change without notice. We make constant improvements on the documentation of your device, including this user manual. TCL Communication Ltd. does not assume any liability that may occur due to the use or application of the product described herein. Every effort has been made in the preparation of this documentation to ensure accuracy of the contents, but all statements, information and recommendations in this documentation do not constitute the warranty of any kind, express or implied. iii Chapter 1. Meet your CPE This TCL CPE is a 4G LTE mobile router, providing download speeds of up to 150 Mbps. Your CPE lets you create fast and secure WiFi in any location with cellular network coverage. 1.1 System requirements Your CPE supports up to 32 connected devices with 2.4 GHz WiFi network (802.11b/g/n). It also works with a range of browsers, including: Firefox, Safari, Internet Explorer, Opera, and Google Chrome. 1.2 Overview 5 11 4321 6 7 8 9 10 1. Power indicator Solid blue: Connect the adaptor. Off: The device is off. Blinking blue: WPS connection is available. 2. WiFi/WPS indicator Solid blue: WiFi is enabled. Off: WiFi is disabled. 3. Network indicator 4. Signal indicator 5. Micro SIM card slot 6. WPS button Blinking blue and red: Target tariffs are exceeded. Solid blue: The device is connected to the network. Solid red: Micro SIM card is not available or the device is not registered to the network. The more blue signal bars are visible, the stronger the signal. Off: No signal. Insert a micro SIM card in the slot. Press the button for 3 seconds to enable the WPS function. The WPS function will be automatically disabled if a WPS connection is not established within 2 minutes. 1 7. WiFi button Press the button for 3 seconds to disable/enable your CPE WiFi. This function is enabled by default. When this function is disabled, other users cannot detect the SSID or the WiFi name. 8. LAN/WAN port For connecting with an internet source or wired devices such as computers or switches. 9. Power connector For connecting with the power adapter. 10. Power button Press the button to power on/off your device. 11. Reset button Use a paperclip to press the button for 3 seconds to reset the device. 2 Chapter 2. Get started This chapter introduces the basic instructions on how to get your CPE up and running. The instructions may vary depending on your CPE model. 2.1 Connect your CPE to the Internet The device can only connect with the network in one way at a time. Depending on the method you choose, you must perform the corresponding configuration. Method one: via cellular network 1. Remove the back cover. NOTE Before using your router, record the default WiFi name, WiFi password and web UI login information printed on the label inside your router. 2. Install a SIM card. Select the right size of SIM card for your CPE. Mini-SIM (2FF) Micro-SIM (3FF) Nano-SIM (4FF) 2 1 3 Be aware of the orientation of the SIM card. If the SIM card is inserted incorrectly, it may get jammed. Do not remove the micro SIM card when your device is in use. 3. Reattach the back cover. Method two: via broadband connection lf you want to access the Internet via a wired broadband connection, you need to plug a network cable into the WAN/LAN port. 2.2 Identify an ideal location Identify an ideal location for your 4G CPE. To make the most of your CPE, make sure the location meets the following criteria:
Near a window A cool, dry and wellventilated area away from objects such as walls and electrical appliances Near a power outlet On a sturdy and flat surface 4 2.3 Connect the power adaptor Follow the illustration below to plug in the power adapter. 2.4 Access CPE network You can link your devices to the CPE network using wired or wireless connections as illustrated below. If your wireless device is WPSenabled, you can also access the CPE WiFi network through a WPS connection. Select one of the following options to make a WPS connection. Option 1: WPS button 1. Press the WPS button on your CPE for 3 seconds. 2. Enable the WPS function of your wireless device within 2 minutes to make a WPS connection. Option 2: PBC 1. Log in to the web user interface (UI) of your CPE, and go to Devices settings > WiFi settings. (For more information on how to log in to the web UI, see "Chapter 3. Access the web UI" on page 7.) 5 2. Choose Enabled for WPS switch, and click Apply. 3. Go to Add new devices and choose PBC; enter the new device information you want to connect to the CPE. Click Apply. Option 3: WPS PIN code 1. Log in to the web user interface (UI) of your CPE, and go to Devices settings > WiFi settings. (For more information on how to log in to the web UI, see "Chapter 3. Access the web UI" on page 7.) 2. Choose Enabled for Current PIN switch, and click Apply. 3. Check the PIN code from the Current PIN. 4. Enter the PIN code when the device attempts to connect to the CPE. Click Reset PIN code to reset the PIN code, you can find the default PIN code from the label located on the bottom of the device. Click Random PIN code to change the PIN code. 6 Chapter 3. Access the web UI This chapter provides information on how to get access to the web UI of your CPE, and gives you a glimpse of the web UI. 3.1 Log in to the web UI To log in to the web UI, follow these steps:
1. Open a web browser on the device connected to the CPE network. 2. Go to http://192.168.1.1, then follow the onscreen instructions to finish the login process. For the default login information, refer to the label inside your CPE. 3.2 Explore web UI features The home page of the web UI is mainly comprised of the following tiles: Connection, Usage, SMS, Settings, and More. Click on each tile to display more information. Commonlyused status icons are displayed in the web UI, which provide information about your CPE. Status icon What it means The number of signal bars indicates the signal strength. The more signal bars it shows, the stronger the signal is. No signal / no server The CPE is connected to the WAN network. The CPE is connected to the broadband network The CPE is disconnected from the WAN network. The CPE is connecting to the network. New messages Valid SIM card No SIM card / incorrect SIM card The number of users connected to your CPE network The CPE WiFi is off 7 Chapter 4. Configure your CPE In this chapter, we will show you how to get the most out of your CPE using the web UI. With the web UI, you can configure WiFi settings, view connected devices, manage SMS settings, and more. 4.1 Home On the Home page, you can configure the basic information for your CPE, including Internet, Statistics, Advanced, DHCP, Home network and WiFi settings. Internet Internet allows you to view your device information including IMEI, IMSI, LAN Domain, WAN IP address and WAN IPv6 address. Statistics Internet statistics can be seen here, both for your current session and your total traffic for the month. You can also reset the statistics from here. Advanced The advanced selection shows the firmware version and the signal quality data. DHCP DHCP allows you to view the IP address you have defined and which will be automatically assigned to the connected devices. Home network You can find how many devices are currently connected by either WiFi or cable. Wi-Fi The WiFi network information such as SSID, max access number, MAC address and band. 4.2 Quick Settings The wizard will show you how to set up basic gateway safety parameters: Click Previous or Next to navigate, and click Apply to save settings. Advanced parameter settings can be accessed via other menus. Network Name (SSID) SSID is the name of the WiFi network. This function is enabled by default. SSID Broadcast When this function is disabled, other users cannot detect the SSID or the WiFi name. They need to manually enter the SSID and password to connect to your CPE network. Security Mode The available security modes include OPEN, WPA2PSK(AES) and WPA/WPA2PSK(TKIP/AES). 8 Pass Phrase Set a password for your WiFi network. 4.3 Devices Settings Connected Devices Click Connected Devices to get more detailed information on the connected devices. In the details page, you can edit the names of connected devices. Advanced Settings DHCP USSD Dynamic Host Configuration Protocol (DHCP) is a client or server protocol that automatically provides you with an Internet Protocol
(IP) host. With DHCP Server enabled, the IP address and subnet mask you have defined will be assigned to the connected devices automatically. Enter the USSD code and click Send. Call your operator to get the command code. Enable SIM PIN:
1. When the SIM PIN feature is disabled, click Enable. 2. Set a SIM PIN code that is 4 to 8 digits long. 3. Click Apply. Disable SIM PIN:
PIN Management 1. When the SIM PIN feature is enabled, click Disable. 2. Enter the current SIM PIN code. 3. Click Apply. NOTE: When the SIM PIN code is entered incorrectly 3 times, a PUK code is required. You can obtain the PUK code by calling the customer services of your SIM card. Setting static IP address binding can bind the computers IP address with the MAC address, effectively preventing ARP attacks. After binding, there is a onetoone correspondence between the computer IP address and the MAC address. Others cannot steal the computer IP address through ARP attacks, and you can use the network normally. A static route is a manually configured route which is simple, efficient, and reliable. Appropriate static routes help reduce route selection problems and data overload of route selection, improving the packet forwarding speed. Static IP Static Routing 9 DDNS A WAN IP address is needed when some functions of your CPE are enabled. If the WAN IP address of your CPE changes, these functions may not work properly. The Dynamic Domain Name Server (DDNS) function allows you to map a dynamic WAN IP address (public IP address) to a static domain name, helping Internet users (WAN side) to access the CPE network via a static domain name. Cell Locking Lock the CPE's network to a physical cell or frequency. After clicking Check, your CPE will check if an update is available. If one is found, you can click Download. Once the file has been downloaded successfully, you can click Update. Note: Do not power off your router during the update process as this may damage the device. FOTA upgrade Internet Settings Network Selection You can set the network mode to 4G only, 3G only, 2G only or 4G/3G only. Make sure that you click Apply after making any changes. APN On this tab, you can set up a new APN profile, and edit or delete existing profiles. Add a new profile 1. Click Add New. 2. Input the correct parameters (e.g. profile name and APN) for your network operator. 3. Click Save. 1. Select the profile from the profile management list. 2. Click Edit to set the parameters. 3. Click Save. 1. Select the profile from the profile management list. 2. Click Delete. NOTE: The default profile cannot be deleted. 1. Select the profile from the profile management list. 2. Click Set Default. Edit a profile Delete a profile Set as default WAN Mode Set your CPE to access the Internet. Mode 1: cable (plug the ethernet cable from the Internet into the WAN port of your CPE.) Set up the WAN connection mode and modify related parameters under this option. You can set the connection mode to Dynamic IP, Static IP or PPPoE. 10 Dynamic IP Static IP PPPoE Mode 2: 4G Click Apply. The IP address and related configuration settings such as subnet mask and default gateway are all automatically assigned. Access the Internet using a fixed IP address, subnet mask, gateway IP address and Primary DNS server. This information should be provided by your network service provider. PointtoPoint Protocol over Ethernet (PPPoE) is a network protocol that is mainly used for DSL services whereby individual users connect to a modem using an ethernet connection. Enter the account number and password provided by your network service provider, and click Apply. Connect the CPE via cellular network. For details, see '2.4 Access CPE network' on page 5. Roaming You can connect to the roaming network of this CPE when this function is enabled. It's disabled by default. Statistics Settings With this feature, you can set your billing day, monthly data plan, time limit, etc. Click Apply after making the preferred changes. Wi-Fi Settings Wi-Fi Switch Select Enabled to enable the WiFi function, and Disabled to disable it. SSID Settings You can set three SSID presets (Main SSID, SSID1 and SSID2); click Apply after making any changes. Network Name
(SSID) SSID Broadcast SSID is the name of the WiFi network. This function is enabled by default. When this function is disabled, other users cannot detect the SSID or the WiFi name. They need to manually enter the SSID and password to connect to your CPE network. Security Mode The available security modes include OPEN, WPA2PSK(AES) and WPA/WPA2PSK(TKIP/AES). WPS Settings WPS is a wireless network security standard that tries to make connections between your CPE and wireless devices faster and easier. If your wireless device is WPSsupported, you can access the CPE WiFi network through a WPS connection. 11 WPS Switch Select Enabled to enable the WPS function, and Disabled to disable it. Add new device There are two ways to add a new device, you can choose PIN or PBC; for details see '2.4 Access CPE network' on page 5. MAC Filter Set MAC address filtering mode in the WLAN MAC Filter dropdown list box. Ruleless: Disable the WLAN MAC filter. White List: Allow a client to connect to the device using the WLAN if the clients MAC address exists in the MAC Address list. Black List: Deny a client's connection to the device using the WLAN if the clients MAC address exists in the MAC Address list. Advanced Settings Network Mode The mode is set to 802.11b/g/n by default. You can select from the available options via the dropdown menu. This is set to Auto by default. You can select the appropriate country/region code for your device. Select the appropriate channel to optimise the performance and coverage of your wireless network. This is set to Auto by default. The DCS option for dynamic channel adjustment is only available when automatic channel is selected. Channel Bandwidth Country/Region Code Frequency
(Channel) DCS 4.4 SMS In this section, click Device to check the messages saved in the device; click SIM to check the messages saved in the SIM card. Refer to the following table for commonly used SMS message operations. Read a message Click on the message to expand it. Send a message 1. Click New. 2. Input the recipient's number and message content. 3. Click Send. Reply to a message 1. Click the message you want to reply to. 2. Input the message content, then click Send. Delete a message you wish to delete. 2. Click Delete. 1. Tick the box in the far left column for the message(s) that 12 Delete all messages 1. Tick the box at the top left. 2. Click Delete. Refresh the inbox Click Refresh to refresh the inbox. 4.5 Firewall Port filtering This function is Disabled by default, any device connected to your CPE is allowed to access the Internet. You can use the Port filter to block specific devices from accessing the Internet. Disable: All connected devices can access the Internet. Enabled: Devices with a MAC/IP/Port address added to this list cannot access the Internet. Port mapping Port mapping enables a host's internal network (LAN) IP address become mapped on to a public network (WAN) IP address. Port mapping can also be used to map multiple ports of an external network IP address machine to different ports on different machines in the internal network. This function is Disabled by default. Port Forwarding This function enables external users to access FTP and other service within the LAN. This function is Disabled by default. URL filtering In this feature, you can set Internet access schedule for the devices on the CPE network, and define which websites the devices cannot visit. UPnP Universal Plug and Play (UPnP) is a set of networking protocols that allows connected devices to discover each other and establish functional network services for data sharing, communications, and entertainment. This function is Disabled by default. DMZ If external users cannot access certain network services within the LAN, you can enable the DMZ function and set a new host IP address. This function is Disabled by default. Rate limiting Rate limiting is to limit the download/upload speed of accessing your CPE. This function is Disabled by default. 13 4.6 System settings System settings Time setting Current local time Display the current year, month, day, time, and day of the week. Time set mode This function is SNTP auto synchronization by default. SNTP server SNTP (Simple Network Time Protocol) is a networking protocol for clock synchronisation between computer systems over packetswitched data networks. You can specify which SNTP servers to use. Time Zone Set the time zone in the dropdown menu. Daylight saving time Modify password Daylight saving time is a system for automatically specifying local time. The unified time adopted during the implementation of this system is called "daylight saving time". This function is Disabled by default. Enter the current password, set the new username and password and click Apply. Restore factory setting If you can't access the Internet for unknown reasons, or have forgotten the login password, you can restore the CPE to factory settings. Network tools Ping Ping (Packet Internet Groper) is an Internet packet explorer, a program used to test the amount of network connections. Ping is mainly to send ICMP (Internet Control Message Protocol Internet Message Control Protocol) Echo request messages to a specific destination host to test whether the destination station is reachable and to understand the status of its relationship. Count: The number of attempts to connect. URL or IP: The web address you want to connect to. Trace URL or IP: The web address you want to debug. System upgrade Click Browse to choose the file package for upgrading the system you have downloaded, click Upload to update the device software. Reboot Click Reboot to reboot the device. 14 Important safety information Please read this chapter carefully before using your device. Failure to follow these safety instructions could result in injury, or damage to your device or other property. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. Do not use the device in areas where wireless devices are prohibited. When the device is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump. Consult your physician and medical device manufacturer for information specific to your medical device. Do not let children use the device and/or play with the device and accessories without supervision. Always handle your device with care, and keep it in a clean and dustfree place. Do not attempt to repair the device yourself. Do not drop, throw, or bend your device. Do not dispose of the device and its accessories in a fire. Do not allow your device to be exposed to adverse weather or environmental conditions
(moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturers recommended operating temperature range is 0C (32F) to 40C (104F). Use only power adapters and accessories which are compatible with your device model. Power adapter Mains powered adapters will operate within the temperature range of: 0C (32F) to 40C
(104F). The adapters designed for your device meet the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, an adapter you purchased in one jurisdiction may not work in another jurisdiction. They should be used for the purpose of charging only. Input voltage/AC frequency 100~240 V, 50/60 Hz Output voltage/current/power 12.0V / 1.0A / 12.0W Your device and accessory must be disposed of in accordance with locally applicable environmental regulations. This symbol on your device and the accessories means that these products must be taken to:
Municipal waste disposal centres with specific bins. Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused. 15 Operating temperature Your device is designed to work best in ambient temperatures between 0 C and 40 C (32 F and 104 F), and should be stored in ambient temperatures between 20 C and 70 C (4 F and 158 F). Your device may malfunction if operated or stored outside of these temperature ranges. Avoid exposing the device to dramatic changes in temperature or humidity. Radio waves THIS DEVICE MEETS THE GOVERNMENTS REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. FCC ID: 2ACCJB202 Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna;
Increase the separation between the equipment and receiver;
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected;
Consult the dealer or an experienced radio/ TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference;
This device must accept any interference received, including interference that may cause undesired operation. Your device is a transceiver that operates on GSM/EDGE/GPRS in quadband
(900/1800/1900MHz), UMTS/HSPA/HSPA+/DC HSPA+ in pentaband (B1/8) or 4G
(B1/3/5/8/28/41). Licences WiFi Alliance certificated 16 Privacy statement of device usage Any personal data you shared with TCL Communication Ltd. will be handled in accordance with our Privacy Notice. You can check our Privacy Notice by visiting our website: https://
www.tcl.com/global/en/communicationprivacypolicy Disclaimer There may be certain differences between the user manual description and the devices operation, depending on the software release of your device or specific operator services. TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively. 17 General information Manufacturer: TCL Communication Ltd. Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong Visit the TCL website at https://www.tcl.com/mx for tutorials and answers to frequently asked questions, and to download the User Manual. To get support for your device, visit the TCL website (https://www.tcl.com/mx/es/service supportmobile.html), or dial the number listed below:
Argentina: 08109991099 Chile: +56 22 958 96 94 Colombia: 18009520823 Ecuador: 800000635 Mexico: 8008909908 Peru: 080000698 The Dominican Republic: 8887600164 Uruguay: +598 2908 7003 Venezuela: 08001005368 18 Troubleshooting If you encounter problems while using the product, use the troubleshooting information to help determine the problem and find possible solutions. General problems Problem Solution I've forgotten the WiFi password. How do I change the WiFi name and password?
I can't find the WiFi name on my wireless device. How do I set a new PIN code for my SIM card?
Log in to the web UI, then go to Devices Settings >
WiFi Settings > SSID Settings > Display Password, and find the current WiFi password. Or you can also simultaneously press the power button and WPS button for 3 seconds to restore the device to its factory settings. 1. Log in to the web UI. 2. Go to Devices Settings > WiFi Settings > SSID Settings. Make sure the WiFi signal LED is solid blue. Refresh the available network list on your wireless device. 1. Log in to the web UI. 2. Go to Settings > PIN Code Settings. 3. Enable PIN Code Operation, and enter a new PIN code. 4. Click Apply. Where can I find the device name and firmware version?
Log in to the web UI. You can find the related information on the home page. Web UI problems Problem Solution How can I access the web UI?
1. Open the web browser, and go to http://192.168.1.1. 2. Enter the login information as required. Find the default login information on the label inside your CPE. Make sure 192.168.1.1 is entered correctly in the web browser. I cant log in to the web UI. Make sure the CPE is powered on. Check whether the device is connected to the CPE network properly. 19 How do I change the login password?
"No SIM card" or "Invalid SIM card"
is displayed on the web UI. 1. Log in to the web UI. 2. Go to System Settings > System Settings > Modify Password. Make sure there is a SIM card in your CPE. Reinstall the SIM card, and log in to the web UI again. NOTE: Power off your device before removing the SIM card. Connection problems Problem Solution I can't access the Internet. How can I connect to the CPE network?
"PIN lock" or "PUK lock" is displayed on the screen of the device connected to the CPE network. If no SIM card is detected, power off your CPE, and reinstall the SIM card, then try again. If a PIN code is required, enter the PIN code, and try again. If no network is available, place the CPE in an area with a better signal (for example near a window), and try again. Reboot your CPE by pressing the power button for 10 seconds, and try again. If the MAC filter function is enabled, make sure your device's MAC address is not blocked in the MAC filter settings. Select the WiFi name (or the SSID) of the CPE on your wireless devices, and enter the WiFi password. NOTE: Find the default WiFi name and password on the label inside your CPE. This indicates that the SIM card is locked. To unlock the SIM card, log in to the web UI and enter the PIN code or PUK code. To obtain the PUK code, contact your internet service provider. NOTE: If the PIN code is entered incorrectly 3 times, you will be required to enter the PUK code. If the PUK code is entered incorrectly 10 times, the SIM card will be locked permanently. 20