LTE Outdoor CPE8000 December 2016 CPE8000 System Manual System Manual Legal Rights Copyright 2015 Telrad Networks Ltd. All rights reserved. The material contained herein is proprietary, privileged, and confidential and owned by Telrad Networks or its third party licensors. No disclosure thereof shall be made to third parties without the express written permission of Telrad Networks Ltd. Telrad Networks Ltd. reserves the right to alter the equipment specifications and descriptions in this publication without prior notice. No part of this publication shall be deemed to be part of any contract or warranty unless specifically incorporated by reference into such contract or warranty. Trade Names Networks Ltd. Statement of Conditions BreezeCOM, BreezeMAX, 4Motion and/or other products and Telrad Networks/or services referenced herein are either registered trademarks, trademarks or service marks of Telrad All other names are or may be the trademarks of their respective owners. The information contained in this manual is subject to change without notice. Telrad Networks Ltd. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or equipment supplied with it. Warranties and Disclaimers product liability terms and conditions. Exclusive Warranty All Telrad Networks Ltd. (Telrad Networks) products purchased from Telrad Networks or through any of Telrad Networks' authorized resellers are subject to the following warranty and
(a) Telrad Networks warrants that the Product hardware it supplies and the tangible media on which any software is installed, under normal use and conditions, will be free from significant defects in materials and workmanship for a period of fourteen (14) months from the date of shipment of a given Product to Purchaser (the "Warranty Period"). Telrad Networks will, at its sole option and as Purchaser's sole remedy, repair or replace any defective Product in accordance with Telrad Networks' standard R&R procedure.
(b) With respect to the Firmware, Telrad Networks warrants the correct functionality according to the attached documentation, for a period of fourteen (14) month from invoice date
(the "Warranty Period")". During the Warranty Period, Telrad Networks may release to its Customers firmware updates, which include additional performance improvements and/or bug fixes, upon availability (the "Warranty"). Bug fixes, temporary patches and/or workarounds may be supplied as Firmware updates. Additional hardware, if required, to install or use Firmware updates must be purchased by the Customer. Telrad will be obligated to support solely the two (2) most recent Software major releases. TELRAD NETWORKS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY PURCHASER'S OR ANY THIRD PERSON'S MISUSE, NEGLIGENCE, IMPROPER INSTALLATION OR IMPROPER TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING OR OTHER HAZARD. Disclaimer
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(INCLUDING ALL THE SOFTWARE) DELIVERED TO PURCHASER HEREUNDER ARE NOT FAULT-TOLERANT AND ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE OR RESALE IN APPLICATIONS WHERE THE FAILURE, MALFUNCTION OR INACCURACY OF PRODUCTS CARRIES A RISK OF DEATH OR BODILY INJURY OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE ("HIGH-RISK ACTIVITIES"). HIGH-
RISK ACTIVITIES MAY INCLUDE, BUT ARE NOT LIMITED TO, USE AS PART OF ON-
LINE CONTROL SYSTEMS IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE, SUCH AS IN THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, LIFE SUPPORT MACHINES, WEAPONS SYSTEMS OR OTHER APPLICATIONS REPRESENTING A SIMILAR DEGREE OF POTENTIAL HAZARD. TELRAD NETWORKS SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH-RISK ACTIVITIES.
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(a) TELRAD NETWORKS SHALL NOT BE LIABLE TO THE PURCHASER OR TO ANY THIRD PARTY, FOR ANY LOSS OF PROFITS, LOSS OF USE, INTERRUPTION OF BUSINESS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER ARISING UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE AND WHETHER BASED ON THIS AGREEMENT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LIABILITY FOR DAMAGES HEREUNDER OF TELRAD NETWORKS OR ITS EMPLOYEES OR AGENTS EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT BY PURCHASER, NOR SHALL THE AGGREGATE LIABILITY FOR DAMAGES TO ALL PARTIES REGARDING ANY PRODUCT EXCEED THE PURCHASE PRICE PAID FOR THAT PRODUCT BY THAT PARTY (EXCEPT IN THE CASE OF A BREACH OF A PARTY'S CONFIDENTIALITY OBLIGATIONS). PLEASE READ THESE SAFETY PRECAUTIONS!
RF Energy Health Hazard The radio equipment described in this guide uses radio frequency transmitters. Although the power level is low, the concentrated energy from a directional antenna may pose a health hazard. Do not allow people to come in close proximity to the front of the antenna while the transmitter is operating. A distance of minimum 23 cm need to be maintain at all times Protection from Lightning Before connecting this instrument to the power line, make sure that the voltage of the power source matches the requirements of the instrument. The unit must be standards. Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Disposal and Recycling Information Reduction of Hazardous Substances and of the Council). CE Conformance Declaration This CPE is compliant with the EU Registration, Evaluation, Authorization and Restriction of Chemicals
(REACH) Regulation (Regulation No 1907/2006/EC of the European Parliamentand of the Council) and the EU Restriction of Hazardous Substances (RoHS) Directive (Directive 2002/95/EC of the European Parliament Marking by the above symbol indicates compliance with the Essential Requirements of the R&TTE Directive of the European Union (1999/5/EC). This equipment can meet the following conformance standards:
EN 60950/22 - Product Safety EN301489 EN301908 EN62311 - EMC requirements for radio equipment This device is intended for use in all European Community countries. Federal Communication Commission Interference Statement This equipment has been tested and found to comply with RSS-192 and 197 of the Industry Canada Rules. This equipment also complies with the limits for a class B digital device, pursuant to ETSI EN 301 489-1 and Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and this device must accept any interference received including interference that may cause undesired operation FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 23cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada statement two conditions:
operation. This device complies with RSS-192 & RSS-197 of the Industry Canada Rules. Operation is subject to the following This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired Ce dispositif est conforme la norme CNR-192 & CNR-197 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Users can obtain Canadian information on RF exposure and compliance from the Canadian Representative:
Nick Dewar Nick.Dewar@Telrad.com Contents Legal Rights .......................................................................... 2 1 Product Overview .............................................................. 9 1.1 Product Highlights ..................................................................................................... 9 1.2 User Interface Specification ..................................................................................... 10 2 Getting Started ............................................................... 10 2.1 Packing list .............................................................................................................. 10 2.2 Unpacking the Equipment ....................................................................................... 11 Installing the Equipment ......................................................................................... 12 2.3 2.3.1 Device connection ............................................................................................. 12 Installing Outdoor Unit (ODU) Pole Mount ................................................ 13 2.3.2 2.3.3 Installing Outdoor Unit (ODU) Wall Mount ............................................... 13 2.3.4 Header Connection: ......................................................................................... 14 2.4 Grounding ................................................................................................................ 15 2.5 LED Display ............................................................................................................ 16 2.6 RF Signal Adjustment .............................................................................................. 16 3 Managing CPE Device .................................................... 17 3.1 WEB Login ............................................................................................................... 17 3.2 Device Status ........................................................................................................... 19 3.3 ND&S (Network Discover and Selection) ................................................................. 20 3.4 PLMN selection ........................................................................................................ 21 eNB Settings ............................................................................................................ 22 3.5 3.5.1 Preferred eNB .................................................................................................. 22 3.5.2 Lock ND&S ...................................................................................................... 22 3.5.3 Auto Rescan duration ...................................................................................... 22 3.6 Bearer Settings (Multiple PDNs) ............................................................................. 23 3.7 SIM Card ................................................................................................................. 23 3.8 Network ................................................................................................................... 24 Internet ............................................................................................................ 24 3.8.1 3.8.2 LAN Configuration .......................................................................................... 27 3.8.3 VPN .................................................................................................................. 29 3.8.4 QoS ................................................................................................................... 29 3.8.5 DDNS ............................................................................................................... 30 3.9 Security .................................................................................................................... 30 3.9.1 Firewall ............................................................................................................ 30 3.9.2 ALG (Application Layer Gateway) .................................................................. 31 3.9.3 Defense ............................................................................................................. 32 3.9.4 Access restriction ............................................................................................. 32 3.10 Application ............................................................................................................... 33 3.10.1 Port range forwarding ..................................................................................... 33 3.10.2 Port forwarding ................................................................................................ 34 3.10.3 DMZ .................................................................................................................. 34 3.10.4 UPnP ................................................................................................................ 35 3.11.1 Port triggering ................................................................................................. 36 3.12 Device Management ................................................................................................. 37 3.13 System reset and Factory defaults ........................................................................... 37 3.13.1 System Reboot .................................................................................................. 37 3.13.2 Restore to factory default ................................................................................ 37 3.14 Firmware/software upgrade in relation with CBRS ................................................. 37 4 FCC Part 15 Compliance ................................................. 38 5 FAQ and Troubleshooting ............................................... 38 1 Product Overview CPE8000 is a high performance LTE CPE (Customer Premises Equipment) product designed to enable quick LTE service deployment to the remote customers. It provides high data throughput and networking features to end users who need both bandwidth and roaming capabilities in the certain area. 1.1 Product Highlights Band 48 Frequency Bands
* - CBRS disclaimer : in case of CBRS the operating frequency is set by the Domain Proxy and not by manual configuration. The Domain proxy maintain the Frequency based on grant allocation at all times. LTE Data Rate Category 4 + UL-QAM64 LTE Tx Power 23 dBm Antenna Gain 15dBi User management Web Gui / TR69 Dimensions 198 x 194 x 48 mm / 1.5Kg 7.8 x 7.6 x 1.9 in / 3.3 lb Environmental IP67 rating Operational Temperature Temperature range : -40 ~55 Package content CPE, POE, Power cable (US or EU), Mount Kit, Ethernet cable 1.2 User Interface Specification Model Description & User Interface
- Panel antenna: B42_43
- 1 RJ45 10/100/1000M LAN Port
- PWR, RUN, LAN, SIM, and LTE (1-6) LEDs
- 48V/0.5A PoE supply, ODU Power <12 Watts
- Dimensions: 203 mm (L) 203 mm (W) 76 mm (D)
- Weight: 3 Kg CPE8000 2 Getting Started 2.1 Packing list with the following items:
Table 2-1 Packing List Outdoor CPE Products Quantity ODU unit PoE adapter Power cord Mounting brackets PC Ethernet Cable Quick Installation Guide 1 1 1 1 1 1 Upon receiving the product, please unpack the product package carefully. Each product is shipped 2.2 Unpacking the Equipment Table 2-1 lists all the standard parts that are supplied in your LTE CPE Unit Installation Package. Please take the time to unpack the package and check its contents against this list. CPE8000, POE, Power Cable and LAN Ethernet cable CPE8000 Mounting Kit 2.3 Installing the Equipment 2.3.1 Device connection For outdoor CPE product, it is suggested that the CPE device be installed in a shaded area to avoid direct sun light exposure which may cause over heat in certain extreme weather condition. The CPE should be properly grounded for proper protection against lighting or power surge. To power on the device, the outdoor CPE must use a 48V PoE integrated DC power supply adapter. The power adapters can operate in 100-240V AC range and therefore can be used in different country. Once the device is powered up, the user should wait for about 2 minutes before the device becomes operational. For CPE with the RUN LED indicator, a slowly flashing light indicates the system has completed the startup procedure. To connect PC, LAN switch or other type of IP device to the CPE product, the user should use standard CAT5 Ethernet cable and connect to the appropriate LAN port. Once connect the CPE LAN LED indicator should come on. 2.3.2 Installing Outdoor Unit (ODU) Pole Mount 2.3.3 Installing Outdoor Unit (ODU) Wall Mount Note: The wall screws and screw anchors are not part of the package. Recommended screw size minimum 50mm length and 6-8mm diameter. 2.3.4 Header Connection:
2.4 Grounding Make sure that the installation of the outdoor unit, antenna and cables is performed in accordance with all relevant national and local building and safety codes. Even where grounding is not mandatory according to applicable regulation and national codes, it is highly recommended to ensure that the outdoor unit and the antenna mast are grounded and suitable lightning protection devices are used so as to provide protection against voltage surges and static charges. In any event, Telrad is not liable for any injury, damage or regulation violations associated with or caused by installation, grounding or lightning protection. The Grounding screw is located on the lower part at the back of the unit (see Figure below). Use 10 AWG cable for grounding. Connect one of a grounding cable to the grounding screw and firmly tighten the grounding screw. Connect the opposite end of the grounding cable to a good ground (earth) connection. 2.5 LED Display LED Indicator PWR RUN LAN SIM RF (5 LEDs) Function Description Power Indicator System Run Indicator LAN port status SIM Card Indicator RF Signal Strength Green Color Device is powered on Fast Blinking Device is rebooting Slow Blinking Device is in normal operation Solid Green LAN port is up Blinking Green LAN data activity in progress Light is on SIM Card Error 5 level signal strengths indication by 5 green LEDs 2.6 RF Signal Adjustment After the CPE outdoor unit has installed, the direction of antennas azimuth and pitch angle needs to adjust for the best signal strength. In near line of sight condition, the CPE will have the best signal when the antenna is directly pointing the base station. User can adjust the holder to change the direction and angle of the antenna while observing the RF LED on the outdoor unit which indicates the signal strength. 3 Managing CPE Device CPE8000 is a user-friendly LTE CPE, and very easy to configure and setup. Subscribers can just connect the device to their computer or home switch/router and the device is ready to provide Internet Services. 3.1 WEB Login It is a preferred to setup the CPE using a Web browser from a local PC connected to device LAN port. The user should ensure that the connected PC have acquired IP address via DHCP from the device. After IP connectivity is established between the PC and CPE device, the user may launch a Web browser and specify http://192.168.254.251 in the address bar. A window will pop up requesting password. Input the user login password and then click the Log in button. After successful log on, the default home page of the WEB GUI interface will appear. Note that the default user passwords:
Operator user password: "Telrad4G"
End user password
: "Admin"
3.2 Device Status Once the user is logged in, the following window device status window will be prompted for viewing. It contains both the system information, networking and device information configured for the device. 3.3 ND&S (Network Discover and Selection) In order to reduce frequency scanning time and fast connected, the user should configure fixed frequency and or range as follow picture: LTE->ND&S. By default the CPE will scan the full band (3.3-3.8GHz), it is possible to define discrete band or frequency range. 3.4 PLMN selection Home PLMN-ID show the PLMN-ID according to SIM card, the format is MCC, MNC. Operator can configure equivalent PLMN-ID list (up to 4) to allow UE to attach to specific non-home PLMN-IDs. The capability enables flexibility on the operator network, to define different PLMN-ID or multiple PLMN-IDs. 3.5 eNB Settings 3.5.1 Preferred eNB ECI). with higher RF signal quality. 3.5.2 Lock ND&S When enable this option operator can force UE to attach to specific eNB (up to 8) with priority, in this way UE ignores its RF signal quality and is attached according to the configuration (MCC, MNC, When UE is count not attached to any eNB in Preferred eNBs list, UE will attach to any other eNB When selecting this option UE will attached only to eNB according to configuration (MCC, MNC, ECI). 3.5.3 Auto Rescan duration When configuring this parameter, UE will drop RF signal after the configurable time interval and perform re-scanning of available eNBs according to Frequency Configuration and eNB settings. 3.6 Bearer Settings (Multiple PDNs) The Bearer Settings List is designed for the user to configure the APN according to the operator network. 3.7 SIM Card Operator can choose in which method he would like to work. SIM Card based on SIM card hardware SIM simulator in this method hardware SIM card is not needed, instead it is required to configure the Virtual SIM card credentials and synchronize with HSS/AAA user information 3.8 Network 3.8.1 Internet This tab is used to configure the CPE networking mode (e.g Router/NAT vs. L2 bridge mode). screenshot):
"combined". 3.8.1.1 Router/ NAT mode The following parameters should be configured (please, refer to the settings shown in the below Connection Mode defines the CPE networking mode. Should be set to "Router/ NAT"
NAT Mode enables/ disables NAT functionality. Should be checked. MGMT and Data interface enables Management and Data (router) functions to use the same
("combined") or different ("separate") WAN-side interfaces. When configured in "separate" mode, multiple PDNs (one for Management and one for Data) must be configured. The default PDN is for Management and additional PDN is for data traffic. For "single PDN" mode, set this parameter to Device Name, Host Name and Domain Name are optional parameters, used e.g. in DHCP. Recommended to leave the default values. MTU defines the Maximum Transmit Unit (maximum IP-level datagram size) before IP-layer fragmentation. 3GPP recommends use of 1400 bytes (default) to avoid packet drops and fragmentation on S1-U interface between eNB and EPC. Use the default value (1400). IP Type defines the IP stack of the CPE. The following values are available IPv4, IPv6, IPv4v6 (dual stack). Set to IPv4. Figure [TBD]: Network/ Internet tab for Router/ NAT mode settings (modify screenshot IP Type to IPv4) screenshot):
stack). Set to IPv4. 3.8.1.2 L2 bridge mode The following parameters should be configured (please, refer to the settings shown in the below Connection Mode defines the CPE networking mode. Should be set to "L2 Bridge"
MGMT and Data interface not relevant for the L2 bridge mode. Leave default value "combined". MTU defines the Maximum Transmit Unit (maximum IP-level datagram size) before IP-layer fragmentation. For L2 traffic, it should be changed to "Manual" with value "1600" (bytes). The actual supported L2 datagram maximum packet size will be 1576 bytes. IP Type defines the IP stack of the CPE. The following values are available IPv4, IPv6, IPv4v6 (dual Figure [TBD] Network/ Internet tab for L2 Bridge mode settings When setting the CPE into the "L2 bridge" mode, verify that TSDF flow endpoint is configured correctly i.e. matching the BreezeWAY EPC virtual IP ("TSDF L2 end point IP Address" value). This should be configured in Network/ VPN tab. Verify that "GRE Destination IP address" is matching the BreezeWAY EPC parameter "TSDF L2 end point IP Address" in Networking/ Virtual Network EPC menu. Figure [TBD] Network/ VPN tab for L2 Bridge mode settings 3.8.2 LAN Configuration A user can change LAN-side configuration, including the local management IP Address and DHCP server depending on the networking mode and network environment requirements. 3.8.3 VPN Enables to configure tunneling/ VPN modes. The options are PPTP \ L2TP \ GRE. In L2 Bridge mode, GRE is selected automatically. 3.8.4 QoS This Tab enables setting of DSCP values for CPE Management and user IP traffic in Router/ NAT mode. The default DSCP value for CPE Management traffic is 6 (can be modified). The DSCP value for data traffic can be set to some specific value (non-zero) or left transparent (0 value). 3.8.5 DDNS Dynamic Domain Name System (DDNS) is a mechanism that can map a pre-defined domain name to a dynamic IP address (updating DNS server with the dynamically assigned IP address). This is useful when IP address for WAN interface is assigned dynamically. If DDNS is enabled, clients can connect to CPE through DDNS Host Name. 3.9 Security 3.9.1 Firewall 3.9.2 ALG (Application Layer Gateway) 3.9.3 Defense 3.9.4 Access restriction Access Restriction provides a comprehensive way to control the network. First, users can block all the network traffic at certain time. For example, deny all the traffic from 10:00 to 12:00. Second, users can deny devices with certain MAC address accessing the network. Third, users can deny clients accessing certain URL. 3.10 Application 3.10.1 Port range forwarding Port forwarding forwards the packet according to the port setting in this page. If packets with the port number in these ranges, packets will be forwarded to the designated LAN IP and LAN Port. This function is very useful when a server is set up in LAN side like FTP server. 3.10.2 Port forwarding Similar to Port range forwarding, but not in range. 3.10.3 DMZ All network traffic from WAN is forwarded to this IP address in LAN (default is disable). 3.10.4 UPnP 3.11.1 Port triggering The table allows you to configure Port Trigger rules. Port Trigger is a way to automate port forwarding. Outbound traffic on predetermined ports ('trigger port') causes inbound traffic to specific ports (call it port P here) to be dynamically forwarded to the host which uses trigger port. Port P does not open if port triggering is not activated. Click Add + button to add a new rule, clicking Remove to delete the rule. 3.11.1.1 Application Name Name of the port trigger rule. 3.11.1.2 Triggered Range Traffic passing through the port in the triggered range would automatically open the forwarded port in the forwarded range. The ports in the triggered range are LAN ones. 3.11.1.3 Forwarded Range The ports that would be automatically opened when traffic pass through ports in the triggered range. The ports in the triggered range are WAN port. 3.12 Device Management 3.13 System reset and Factory defaults 3.13.1 System Reboot To reboot the device, press Reboot. 3.13.2 Restore to factory default To restore to factory default, press Restore. 3.14 Firmware/software upgrade in relation with CBRS It is important to note that:
functionality 1. Firmware/software upgrade are apply in patches in order to not impact RF and other 2. WInnForum compliance is guaranteed by the Domain proxy and therefore no impact in terms of protocol compliance 4 FCC Part 15 Compliance 15.19 (1) Receivers associated with the operation of a licensed radio service, e.g., FM broadcast under part 73 of this chapter, land mobile operation under part 90 of this chapter, etc., shall bear the following statement in a conspicuous location on the device:
This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. 15.21 Telrad provided user manual inside the box 15.105 (b) Pls refer to the safety compliance at the beginning of the document that describe the note that require as part of 15.105 5 FAQ and Troubleshooting 1) My PC cannot connect to the CPE. activity. Re-plug the PC Ethernet cable and check if the PC LAN connection is up or showing Check if the PoE power adapter LED is on. If it is not, check the power cord and make sure it is connected properly. Also verify that the AC power supply is available. If the PC LAN shows no activity and PoE adapter LED is off but the power cord is connected properly and there is AC supply, then it is likely the PoE adapter is damaged. Please contact distributor to obtain replacement part. 2) My PC cannot acquire IP from the CPE. First check if the NIC is up and working properly. Then check the PC NIC configuration Open the MS-DOS window, enter ipconfig /release and ipconfig /renew commands and make sure the DHCP is enabled. and see if PC can obtain IP correctly. If the problem persists, please contact the operator or distributor for further diagnose. 3) My CPE networking is not working properly. You may want to check if the LTE connection is up and running properly. You can do this by login the WEB GUI and check the Interface Info page. You may want to perform a factory reset and see if the problem is being corrected. You can do this by log into the WEB GUI using admin password and perform restore the If the problem cannot be corrected by factory reset, please contact the operator or unit to default factory setting. distributor for further diagnose. 4) I forgot the login password and like to reset the unit to factory default. Please contact the operator or distributor and give them the IMEI of the unit. The operator or distributor can issue you a RESET password for you to enter in the WEB login window. After the unit is reset to factory default, you can login using the default password.