FCC ID: G9HT-1961AH US DECT PHONE- HANDSET

Verizon Digital Cordless Telephone T1960 USER GUIDE R9 Welcome To Your Verizon T1960 Digital Cordless Telephone With Graphical Color Display Large, easy to read color graphics screen Caller-ID and Caller-ID With Call Waiting Lets you see who is calling and keeps track of unanswered calls Voicemail indicator on base and handset Lets you know when you have voicemail in your voicemail box One button access for Voicemail Special access to Network Services such as Call Waiting Deluxe, Directory Assistance, Repeat Dialing, Call Forwarding 150 Name and Number Phonebook 50 Name and Number Received Calls list 20 Number Dialed Calls list (redial) Add up to 4 additional handsets to a base No need for additional wiring Handsets have individual phonebooks Handsets include intercom features Speakerphone in the handset 10 selectable ring tones, with 8 polyphonic tones Alarm Clock feature R9 Important Instructions & Information 3 Did you receive everything?

T1960 base T1960 handset 2 x NiMH AAA rechargeable batteries Battery compartment cover AC power adapter Belt clip Telephone line cord In addition:

If you have purchased one or more additional handsets (T1961), you will have received the following for each additional handset:

T1961 handset T1961 charger 2 x NiMH AAA rechargeable batteries Battery compartment cover AC power adapter Belt clip Important Instructions &

Information This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesnt take long and is easy to do. Just follow the simple instructions on the next few pages. Need help?

If you have any problems setting up or using your Verizon T1960 telephone, please contact the Thomson product support center at:

1-800-448-0329 Alternatively, you may find the answer in T1960 Troubleshooting Tips on page 53 at the back of this guide. R9 4 Important Instructions & Information Important Safety Instructions To reduce the risk of fire, electric shock or injury when using your telephone equipment, basic safety precautions should always be followed:

1. Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink, laundry tub, or in a wet basement, or near a swimming pool. 2. Avoid using the telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the AC adapter, power cord, and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS R9 Important Instructions & Information 5 Battery Safety Instructions CAUTION: Risk of Explosion if the Batteries are Replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions. 1. Use only the following type and size handset batteries: DC 1.2V, 750 mAh, NiMH

(Nickel Metal Hydride), AAA size batteries (2 per handset). 2. When inserting the batteries into the product, the proper polarity or direction must be observed. Reverse insertion of the batteries can cause charging that may result in leakage or explosion. 3. Do not dispose of the batteries in a fire. The cell may explode. Check with local codes for possible special disposal instructions. 4. Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes and skin. It may be toxic if swallowed. 5. Exercise care in handling the battery in order not to short the battery with conduction material such as rings, bracelets and keys. The battery or conductor may overheat and cause burns. 6. Recharge only the batteries provided with, or identified for use with, this product. The battery may leak corrosive electrolyte or explode if it is not the correct type. 7. Do not attempt to rejuvenate the batteries provided with, or identified for use with, this product by heating them. Sudden release of the electrolyte may occur causing damage to the eyes or skin. 8. Remove the batteries from the product if the product will not be used for a long period of time (over 30 days) since during this time the batteries may leak in the product. 9. Discard dead batteries as soon as possible since dead batteries are more likely to leak in the product. 10. Do not store this product, or the batteries provided, in high temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be stabilized at room temperature prior to use. 11. Disconnect telephone lines before installing batteries. 12. When replacing batteries, all batteries should be replaced at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged batteries. R9 6 Important Instructions & Information Equipment Approval Information Your telephone equipment is approved for connection to the Public Switch Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by the Administrative Council for Terminal Attachments (ACTA). 1. Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the UL number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may have connected on your telephone line and still have all of the devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may have connected to your line as determined by the REN, you should contact your local telephone company. NOTES This equipment may not be used on coin service provided by the telephone company. Party lines are subject to state tariffs and therefore you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. 2. Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) Afford you the opportunity to correct the situation; and (3) inform you of the right to bring a complaint to the commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Hearing Aid Compatibility This telephone system meets the FCC requirements for Hearing Aid Compatibility. R9 Important Instructions & Information 7 Interference Information This device complies with part 15 of the FCC rules and regulations. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesirable operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is receiving the interference). Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. Connect the telecommunications equipment into an outlet on a circuit different from that to which the equipment with the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Notice: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. R9 8 In This Guide Important Instructions & Information ________________ 3 Getting Started _________________________________ 12 Location .........................................................................12 Setting Up ......................................................................13 Handset to Base Registration.........................................14 Range Indicator..............................................................14 Setting the Date and Time .............................................14 Getting To Know The T1960 ______________________ 16 The Handset ...................................................................16 The Base ........................................................................17 The Display....................................................................18 The Menu Map...............................................................19 Navigating The Menu ....................................................20 Using The T1960: Simple and Easy ________________ 21 Answer a Call.................................................................21 Make a Call....................................................................21 Speakerphone.................................................................22 Dialed Calls List (Redial) ..............................................23 Mute...............................................................................23 Paging ............................................................................24 User Set Keypad Lock ...................................................24 Intercom Calls................................................................25 Transfer a Call ...............................................................26 Caller on Hold................................................................26 T1960 Phonebook (Names) _______________________ 27 Add a Name Entry Manually.........................................27 R9 In This Guide 9 Add Entry from a Call List ............................................27 Dial.................................................................................28 Edit Names and Numbers ..............................................28 Delete an Entry ..............................................................28 Add A Ringtone.............................................................28 Verizon Calling Features _________________________ 29 Managing Your Calls.....................................................29 Caller-ID ........................................................................29 Call Waiting...................................................................30 Caller-ID With Call Waiting..........................................30 Call Waiting Deluxe ......................................................31 Voicemail.......................................................................34 Optional Calling Features ..............................................36 T1960 Handset Settings __________________________ 37 Handset Name................................................................37 Language........................................................................37 Menu Color....................................................................38 Auto Talk .......................................................................38 Area Codes.....................................................................39 Beep Tones ....................................................................40 T1960 Base Settings_____________________________ 41 Base Ringtone................................................................41 Base Volume..................................................................41 Handset Priority .............................................................42 System PIN ....................................................................42 T1960 Call Lists ________________________________ 43 Managing Telephone Numbers......................................43 R9 10 In This Guide Access Call Lists Via the Menu.....................................43 Call Lists Options ..........................................................44 Dial a Selected Entry .....................................................45 Delete Calls List.............................................................46 T1960 Melody Settings __________________________ 47 Handset Ringtone...........................................................47 Handset Ringer Volume.................................................47 T1960 Time Settings ____________________________ 48 Automatically Setting Date and Time ...........................48 Manually Setting Date and Time...................................48 Time Format (12 hr or 24 hr).........................................48 Use Your Phone as an Alarm Clock. ............................49 Additional Handsets and Bases ____________________ 50 Register a New T1960 Handset .....................................50 Register Handset with an Additional Base ....................51 Selecting a Base.............................................................51 De-register a Handset.....................................................52 T1960 Troubleshooting Tips ______________________ 53 Need Help? ....................................................................53 Caller ID ........................................................................53 Hearing Aid Noise .........................................................53 Telephone.......................................................................54 R9 In This Guide 11

(This Page Left Intentionally Blank) R9 12 Getting Started Getting Started Location You need to place your T1960 within 6 feet of the AC power outlet and telephone socket so that the cables will reach. Make sure it is at least 3 feet away from other electrical and metal appliances to avoid interference issues. Your T1960 works by sending radio signals between the handset and base. The strength of the signal depends on where you locate the base. Putting it as high as possible and separated as much as possible from other radio devices and metal objects ensures the best signal. R9 WARNING Do not place your T1960 in the bathroom or other humid areas. IMPORTANT Do not connect the telephone line until the handset is fully charged. The base must be plugged into the AC power at all times. Battery charging light The red charging light on the base stays on while the handset is on the base, even when the batteries are fully charged. Talk/Standby time Under ideal conditions, fully charged handset batteries should give up to 4 hours talk time or 80 hours standby time on a single charge. Battery low warning When the handset battery symbol is empty and flashing (see page 18), you will hear a warning beep. Start recharging your handset right away. When charging the battery, level bars are animated. Battery performance When the batteries are fully charged the battery indicator will display green bars. To keep your batteries in the best condition, leave the handset off the base for a few hours at a time (after the initial 16 hour charge). Please note however, that new NiMH batteries do not reach full capacity until they have been in normal use for several days. The charge capacity of rechargeable batteries will reduce with time as they wear out, thereby reducing the talk and standby time of the handset. Eventually the batteries may need to be replaced. Getting Started 13 Setting Up 1. Plug the power cable into the base. 2. Plug the AC power adapter into an electrical wall outlet 3. Insert the 2 x AAA NiMH batteries supplied into the handset, paying attention to the polarity. Slide the battery compartment cover into place. 4. Charge the handset for at least 16 hours by placing it on the base. The red CHARGE light is on when the handset is in the charger and stays on even after the batteries are fully charged. 5. After 16 hours, plug the telephone line cord into the wall socket and your T1960 telephone is now ready for use. R9 14 Getting Started symbol on your handset display Handset to Base Registration The handset is pre-registered to the base as Handset 1. For information regarding registering additional handsets to the base see page 50. Range Indicator The indicates when you are in range of the base. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base. Setting the Date and Time If you have subscribed to the Caller-ID service, the time and date will be set automatically when you receive your first call. You can also set the time manually.

(See page 48). Your Verizon T1960 is now ready for use. Replacing batteries Use only rechargeable 750 mAh AAA Nickel Metal Hydride (NiMH) batteries. Replacement batteries may be obtained commercially from a retail battery supplier. See page 5 for important battery replacement information. NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. Handset range The T1960 range between the base and handset will vary greatly depending on the location of the base. When there is no clear line of sight between the base and handset, e.g., the base is indoors and the handset is either indoors or outdoors, the range may be reduced. R9 Ensure the charger is connected to the AC power outlet at all times. Getting Started 15 If you have purchased additional handsets:

On each charger:

1. Connect the AC power adapter to the charger. 2. Plug the AC power adapter into an electrical wall outlet. On each additional handset:

3. Insert the 2 x AAA NiMH batteries supplied into the handset, paying attention to the polarity (See page 13). Slide the battery compartment cover into place. If the batteries have enough charge the handset will power-up with Not Registered on the display. 4. 5. Charge the handset for at least 16 hours. Once fully charged, your additional handset(s) are required to be registered to the base. See page 50. Your additional handsets are now ready for use. R9 16 Getting To Know The T1960 Getting To Know The T1960 The Handset Navigation Keys Scroll / Dialed Calls List Scroll through options. From the idle display, press the up button to open the Dialed Calls list. Left Soft Menu1 Key On-Screen Options Open the menu and select an option.

(pages 18 & 19) Volume Control - Down Press the left key to decrease the volume level for calls, ringer tones, and the alarm. Talk Press to make calls. Press twice for speakerphone.

(page 21) FLASH Flash is used for Caller-ID With Call Waiting, 3-Way Calling, etc.

(page 29) R9 Right Soft Menu2Key On-Screen Options From the idle display, open the phone book Names and select the options shown on the screen.

(pages 18 & 19) Volume Control - Up Press the right key to increase the volume level for calls, ringer tones, and the alarm. Navigation Keys Scroll / Received Calls List Scroll through options. From the idle display, press the down button to open the Received Calls list. End Call Press to end call / hang-up. INTERCOM Intercom lets you make calls between handsets registered to the base.

(page 24) VOICE MAIL One-touch voicemail access.

(page 34) The Base Getting To Know The T1960 17 R9 18 Getting To Know The T1960 The Display The handset idle display is shown below R9 Getting To Know The T1960 19 The Menu Map The menu option icons are accessed by pressing the MENU (SOFT MENU1 key) from the idle display. Base Settings

(page 41) Base Ringtone Base Volume Handset Priority System PIN Default Settings Names (Phonebook)

(page 27) Find Entry Add Entry Delete all phonebook Handset Settings

(page 37) Language Handset Name Menu Color Auto Talk Beep Tones Area Codes Call Lists

(page 43) Received Calls Dialed Calls Delete Calls List Registration

(page 50) Register Handset Select Base De-register Time Settings

(page 48) Set Date & Time Alarm Time format Melody (Handset)

(page 47) Ringtone Ring Volume Calling Features

(page 29) Directory assistance Call return Repeat dialing Call forwarding VoiceMail Access #

Call Waiting Deluxe R9 20 Getting To Know The T1960 The up/down, left/right Navigation keys are located on the big dial button in the center of the handset. Option select buttons are located to the sides of the Navigation keys:

You select the option displayed by pressing the Option button below it. For example, from the Idle display, select Names by pressing the option button below Names on the display. Navigating The Menu Your T1960 has a menu system that is easy to use. Each menu leads to a list of options. When the handset is in standby, press the Menu option button to open the main to scroll to the menu menu. Press the option you want, then press OK For example to change the handset ringer volume for intercom calls:

. 1. Press Menu then scroll then press OK. to Melody, 2. Scroll OK. 3. Scroll press OK. to Ring Volume, then press to Internal Calls, then 4. The current setting is displayed. Press to decrease or to increase the volume. The ring tone is played at each level you select. Press OK to confirm. Exit / back one level in the menu To go back to the previous level in the menu, press Back To cancel and return to standby at any time, press and hold Back If no button is pressed for 60 seconds, the handset returns to the standby idle display automatically. R9 Using The T1960 21 Using The T1960: Simple and Easy Answer a Call If Auto-Talk is On (default, see page 38), and the handset is ringing while in the base or charge cradle, simply pickup the handset and the phone will answer the call automatically. If the handset is not in the charge cradle, or Auto-Talk is Off, press to answer the call. Providing you have subscribed to your networks Caller-ID service, the callers number and name is displayed after the first ring. Make a Call Press

- Or -

Preparatory dialing Enter the phone number first. If you make a mistake, press Clear then dial the number you want to call. to delete the last digit entered or multiple times to clear all digits. When you are finished entering the phone number, press to call the phone number you entered and shown on the display. Call timer The display shows the duration of the current call. After you hang up, the total call time is shown briefly. End a call Press charge cradle. or simply place the handset back on the base or R9 22 Using The T1960 Speakerphone Speakerphone lets you talk to your caller without holding the handset to your ear. It also enables other people in the room to listen to both sides of your conversation. Making a speakerphone call 1. Press

(i.e., press 2 times for speakerphone mode). Dial the number. Your call can be heard over the handsets loudspeaker. 2. To switch back to the handset at any time, press switches between handset and speakerphone mode). again (i.e., 3. Press to end the call. Adjust handset / speakerphone volume or to select the During a call, press volume level. Two bars is the minimum and full bars is the maximum. R9 You can switch to speakerphone at any time during a call. Just press

. When in speakerphone mode, to switch back to handset mode, press

. When in speakerphone mode, the display shows the icon. Using The T1960 23

, short pause, then press again (i.e., press 2 times Answer a call in speakerphone When the phone rings:

Press for speakerphone mode). The sound comes through the handset loudspeaker. If you want to switch the call to the handset earpiece, press

. If Auto-talk is On (default, see page 38), and the handset is ringing while in the base or charge cradle, simply lift up the handset and then press Dialed Calls List (Redial) You can view and redial up to 20 of the last numbers called. To redial a number from the Dialed Calls list:

1. Press to enter the Dialed Calls list. to enable the speakerphone. 2. Scroll or until the number you want is displayed. to dial the number. 3. Press See page 43 for more details regarding available options from the Dialed Calls list. Mute During a call, you can talk to someone nearby without your caller hearing you. 1. During the call, press Mute

. The display shows Mute On. When Mute On is active, your caller cannot hear you. 2. Press Off to return to your caller. R9 24 Using The T1960 Paging You can use the button on the base to page all registered handsets to locate a missing handset. 1. Press on the base. The handset(s) ring. The display shows Paging. 2. Press again, or press any button on the handset, to stop the handsets ringing. User Set Keypad Lock You can lock the keypad to prevent accidental dialing while carrying or handling the handset. 1. Press

(#) and hold until the screen shows Keypad Locked and the padlock symbol appears. You cannot make any calls, including 911 emergency calls, while the User Set keypad is locked. Answer incoming calls by pressing as normal. icon is displayed The while the keypad is locked. 2. Press Unlock

(SOFT MENU1) then Yes to unlock the keypad. R9 Using The T1960 25 Intercom Calls If you have two or more T1960 handsets registered to your base, you can make intercom calls between the handsets without using the telephone line. Two handsets can be engaged in an intercom call while a third handset is making a regular telephone call. Call Another Handset 1. Press

(INTERCOM) then the handset number (1-5) you want to call. on the called handset to answer the intercom call. to end the intercom call. 2. Press 3. Press 3-Way Conversations You can place a caller on hold (a regular telephone call), Intercom to another handset, and then make a conference call between all three parties. 1. During a regular telephone call, press

(INTERCOM) to put your call on hold. Enter the handset number (1-5) you want to join on the call. 2. When the other handset answers, press

(#) for at least 2 seconds to start the 3-Way (conference) call. If the other handset does not answer, press speak to the caller on hold.

(INTERCOM) again to 3. Press to hang up. R9 26 Using The T1960 Transfer a Call You can transfer a caller (a regular telephone call) to another handset. During the call:

(INTERCOM) to put your call on hold. 1. Press 2. Enter the handset number (1-5) you want to transfer the call to. 3. When the other handset answers you can tell them they have a call, then press If the other handset does not answer, or you decide not to

. The call is then transferred. transfer the call, press resume talking to your caller.

(INTERCOM) to cancel and Caller on Hold You can put a call on hold, talk to another handset user, and then resume your call. During a call:

1. Press 2. Enter the handset number (1-5) you want to intercom call.

(INTERCOM) to put your call on hold. 3. Press

(INTERCOM) to end the intercom call and return to your regular call. If either intercom handset ends the call, the remaining handset will be automatically reconnected to the previously held call (i.e., similar to the Call Transfer feature). 4. R9 T1960 Phonebook (Names) 27 Name Display When the last 7 digits of a received Caller-ID telephone number matches the last 7 digits of a number in the Phonebook, the name associated with that number in the Phonebook will be displayed instead of the name received by Caller-ID. Writing tips Use the keypad letters to enter names.

(INTERCOM) Use to switch between upper and lower case letters. For example, to store TOM:

1. Press

(INTERCOM) to select upper case letters. 2. Press enter T. once to 3. Press three times to enter O. 4. Press enter M. once to Press Clear to delete the last character entered. Phonebook Full If the phonebook becomes full when adding entries, the display shows Memory Full and then returns to standby. T1960 Phonebook (Names) Your Own Phonebook Directory Each T1960 Handset can store up to 150 names and numbers. Names can be up to 16 characters long and numbers up to 20 digits. Add a Name Entry Manually 1. Press Menu then scroll to Names. Press OK. 2. Scroll to highlight Add Entry, then press OK. OK. 3. Use the keypad to enter the name, then press 4. Use the keypad to enter the number, and then press OK. Note: To add a 2 second pause or multiple pauses to your number, press the or navigation key for 1 second. P will be added to the number. 5. The screen shows the Names menu. 6. Press and hold Back to return to standby. Add Entry from a Call List When reviewing a Call List (Received, or Dialed) a call entry can be automatically copied into the Phonebook. 1. With a call entry highlighted, press Options. 2. Scroll to highlight Add Entry then press OK. Highlight the number format to be saved then press OK. 3. Name then Number information can be modified by using the Clear button, or if no change is desired, press OK to save the information without changes. A confirmation display and beep will be provided when the entry is saved. R9 28 T1960 Phonebook (Names) or to the name you want or use Dial 1. Press Names then scroll the keypad to enter the first letter of the name (e.g. press times for names beginning with S), then scroll to the desired name if there is more than one S entry. 3. Press Edit Names and Numbers 1. Press Names then scroll to dial the number associated with the selected name. or edit, then press Options. Scroll press OK. Edit Entry is highlighted. Press OK. to the name you want to to Edit or Delete then 2. The Edit Entry screen is displayed. Press Clear to delete or use four or to position the cursor. Use the keypad to change the name. Press OK. names. 3. Edit the number then press OK. Display returns to the list of 4. Press and hold Back to return to standby. Delete an Entry 1. Press Names then scroll or delete, then press Options. Scroll press OK. Scroll to Delete Entry then press OK. to the name you want to to Edit or Delete then to Delete Entry then press OK. 2. Scroll 3. Press Yes to confirm or No to cancel. 4. Press and hold Back to return to standby. Add A Ringtone 1. Press Names then scroll or to the name you want to have a special ring tone played when that person calls you, then press Options. 2. Scroll 3. Scroll 4. Press and hold Back to return to standby. to Ringtone then press OK. or to choose a ring tone, then press OK. R9 Verizon Calling Features 29 CALLER-ID Information Sometimes the number and

/ or name information is not sent by the network. In this case you will see:

When the caller has chosen to not send (block) their caller information. BLOCKED CALL BLOCKED NUMBER or NAME UNKNOWN CALLER When only the number or name has been blocked. When caller information is not available in the network. UNKNOWN NUMBER or NAME When only the number or name is not available. INCOMPLETE DATA When no valid Caller-ID data was received. Make sure you have subscribed to the Caller-ID service. IMPORTANT The Caller-ID information is sent on the telephone line after the first ring signal. To ensure your Caller-ID information is received you should wait until after the start of the second ring to answer incoming calls. Verizon Calling Features Managing Your Calls. You may subscribe to any of the following Verizon services for which your T1960 telephone has been designed to make these services easy to use. Caller-ID Caller-ID With Call Waiting Call Waiting Deluxe Voicemail 3-Way Calling Fast access to Verizon Optional Calling Feature services which may be available:

Directory Assistance Call Return Repeat Dialing Call Forwarding Voice Mail Access # and Voice Mail Indicator Caller-ID If you subscribe to the Caller-ID service, after the first ring, or after the Call Waiting tone, you will see the number and name of who is calling you on your handset display, as well as the time and date of their call. Normally, the number displayed will be a 10-

digit format (3-digit area code + 7-digit phone number). If the Area Codes are programmed (see page 39), the number displayed can be shown as either a 7-digit, 10-digit, or 11-digit number for easier recognition of a Local or Long Distance call. R9 30 Verizon Calling Features Call Waiting The Verizon Call Waiting service provides you with a special alerting tone when a caller is trying to call you while you are already on a call. You can press the FLASH button to put the current call on hold and speak with the Call Waiting caller. Pressing the FLASH button again will toggle the call between the original caller and the Call Waiting caller. Caller-ID With Call Waiting The Caller-ID With Call Waiting (CIDCW) service blends the best of Call Waiting and Caller-ID services by showing you who is calling while you are already on a call. This service can be very useful to allow you to use your telephone without worrying about missing an important call. Because the caller's number and name are displayed, you can decide whether to put your current call on hold and answer the new waiting call, or ignore the new waiting call and continue talking on the current call. When you have subscribed to CIDCW and a new call is received while you are already on a call, you will hear a special alerting signal and then the caller's information will be displayed. See the information on the sidebar on this page regarding Call Waiting Deluxe menus. IMPORTANT To use the Verizon calling features you will first need to subscribe to the desired features for which there may be a monthly charge from Verizon. Call Waiting Deluxe Call Waiting Deluxe provides additional options for Caller-ID with Call Waiting. See page 31 regarding the special menus used for Call Waiting Deluxe. If these menus are turned ON then you must use the menu options and not the FLASH key for Caller-ID with Call Waiting. If a Caller Hangs Up If you have an active call, and a 2nd call is waiting, and one of these callers hangs up, you may hear a dialtone if you use the to connect to the waiting caller. In this case you are ready to dial a 3-

Way call. Press again to be connected to the remaining caller. If one of the callers hangs-

up, the T1960 may not recognize this and may display the incorrect caller information on the display. R9 Verizon Calling Features 31 If You Forget a Waiting Call It is possible you may have a call on hold (waiting) and finish your conversation with one caller and hang up. In this case, the phone should ring again with the call from the waiting caller. CALL WAITING DELUXE Menu Activation You may or may not have the Call Waiting Deluxe service available on your telephone line. You can turn the Call Waiting Deluxe menu pop-up On or Off to match your telephone services. CALL WAITING DELUXE Information When you have subscribed to the Caller-ID With Call Waiting (CIDCW) service you may also have access to the Call Waiting Deluxe

(CWDX) options. When a CIDCW call is received, the regular CIDCW service only allows you to answer the new call while placing the original call on hold. Call Waiting Deluxe provides many more options for handling the new waiting call. Connecting To The New Caller

(FLASH) to put the 1. Press current call on hold and be connected to the waiting call. 2. Press

(FLASH) again to reconnect to the original call and put the 2nd caller on hold. 3. Press

(FLASH) to toggle between the first and second caller. Call Waiting Deluxe Activate Call Waiting Deluxe Menu The T1960 provides the ability to turn the Call Waiting Deluxe menus On or Off to match the services you may have on your telephone line. 1. Press Menu then use to select Calling Features option. Press OK. 2. Press to highlight the Call Waiting Deluxe option. Press OK. to highlight On or Off. 3. Press Press OK. Call Waiting Deluxe Pop-Up Menu The Call Waiting Deluxe options will "pop-

up" on the display when a CIDCW call is received. You will have about 20 seconds in the Call Waiting State to make a selection before the CIDCW call is automatically forwarded or given a busy signal by the network. R9 32 Verizon Calling Features CALL WAITING STATE Information The Call Waiting State is entered when the CIDCW call is received. The network will stay in the Call Waiting State for approximately 20 seconds. You must make a selection from the pop-up menu within 20 seconds or the CIDCW call will get busy or forward treatment. The Call Waiting State options are:

Answer Please Hold Conference Forward to Voicemail Drop & Answer Tell Busy or Answer Please Hold CALL WAITING STATE The following options are available during the Call Waiting State. To see all options then press OK when press the option you want is highlighted:

Used to answer the new call and put the current call on hold. This changes the menus to the Held State (see page 33). The network will send a message to the CIDCW caller asking to please wait on the line. This puts the CIDCW call on hold allowing you to answer the call when you are ready. This changes the menus to the Held State (see page 33). The network will connect all three (you, the 1st call, and the CIDCW call) just like a 3-

Way call. This changes the menus to the Conference State (see page 33). The network will immediately forward the CIDCW call to your network voicemail. You must subscribe to Verizon's voicemail service for this option to function. The CIDCW call is connected and the 1st

(original) call is dropped by the network. The network will send a message to the CIDCW caller that the line is busy, and then the CIDCW caller will hear a busy signal. Forward to Voicemail Drop & Answer Conference Tell Busy R9 Verizon Calling Features 33 Conference Return to held call Drop & Return to cal HELD STATE There are options available on the T1960 display while in the Held State. Toggles connection between the 1st and 2nd call. The caller you are not talking to is placed on hold. Drops the current call and connects to the held call. The network will connect all three (you, the original call, and CIDCW call) just like a 3-

Way call (also see the Conference State menu options). CONFERENCE STATE There are options available on the T1960 display while in the Conference State. Drops the original call and stays connected to the CIDCW call. Drops the CIDCW call and stays connected to the original call. Drop original caller Drop second caller HELD STATE Information When Answer or Please Hold is selected in response to a CIDCW call, the Call Waiting Deluxe service is then in the Held State. This means that one caller is on hold while you are connected to the other caller. The Held State options are:

Return to held call Drop & Return to cal Conference CONFERENCE STATE Information When Conference is selected in response to a CIDCW call, the Call Waiting Deluxe service is then in the Conference State. This means all 3

(you, original call, and the CIDCW call) are connected together. The Conference State options are:

Drop original caller Drop second caller R9 34 Verizon Calling Features VOICEMAIL Information Voicemail is a network service that will take voice messages from callers when you are not home, when you are already on a call and the line is busy, or when you do not wish to answer the telephone. This is similar to an answering machine. Unlike an answering machine though, the voicemail service will also take messages from callers that call when you are using the telephone line. This is a very useful feature that an answering machine cannot provide. Most of the voicemail system prompts are provided audibly to guide you through the various options for set-up of outgoing messages and other options, and for the most often used feature, which is listening to the saved messages. Voicemail The T1960 includes the following features to help make using your network Voicemail service easy. A Voicemail indicator light on both the base and all handsets One-button access to call the Voicemail system to check your messages Voicemail Indicator If you have Voicemail waiting, the T1960 will alert you to the Voicemail by:

1. A blinking light on the base 2. Each handset display will flash the backlighting Voicemail System Access Once the correct Voicemail System access number is programmed (or use the default access number = *98), simply press

(VOICE MAIL) to automatically call the voicemail system. R9 Verizon Calling Features 35 Voicemail Access Number The Voicemail system has an access number to retrieve your messages. The default number is *98 (default number pre-

programmed into the T1960) which is the access number for most systems. To change the access number:

1. Press Menu then use OK. to select Calling Features. Press 2. Press or to highlight VoiceMail Access #. Press OK. You will see the present setting and the Clear option to change the number. Note: To add a 2 second Pause or multiple pauses to your number, navigation key for 1 second. A P press and hold the will be added to your number. This is useful if you wish to add your security code to the access number, e.g., *98PPPP123456. or R9 36 Verizon Calling Features Optional Calling Features Fast access to Verizon Optional Calling Feature services which are designed to save you time and make connecting a call easier. The T1960 includes a Calling Feature menu to have the codes for these services dialed for you so you do not have to remember the code for each service. To access the Calling Features menu:

1. Press Menu then use to select Calling Features option. Press OK. 2. Press or to highlight one of the following options then press OK:

Directory assistance Call return Repeat dialing Call forwarding Directory Assistance dials 411 when selected. The other services require you to select either On or Off. 3. Press to highlight On or or Off. Press OK. When On or Off is selected (by pressing OK when an option is highlighted) the T1960 will dial the required code for you to activate, or deactivate, the selected service. VERIZON SERVICES Directory assistance Dials 411 when selected. Call return Dials *69 when On is selected. This service is used to automatically call back the last person to call you. If the line is busy, the network will continue to check the busy status of the last number you called for 30 to 45 minutes. When the line becomes free, the network will ring your phone with a special ring and display the Caller-ID of the person you are trying to reach. Off (*89) is used to cancel an active Call Return. Repeat dialing Dials *66 when On is selected. This service works similarly to the Call Return service except the last number you have called is called or checked for busy status. Off (*86) is used to cancel an active Repeat Dialing. Call forwarding Turns forwarding on with 72# (then user entered forwarding number) or Off with 73#. See the Verizon services guide for more information on this service. R9 T1960 Handset Settings 37 Handset Settings Options Handset Name Language Menu Color Auto Talk Beep Tones Area Codes HANDSET NAME Information You can change the name displayed on your Handsets display, e.g., to Peter, Kitchen, etc. The name can be up to 8 characters long. The Handset number cannot be changed. Handset Default Settings Handset name Volume Control Setting Auto Talk Beep Tones Area Codes Handset Empty All On On 1 T1960 Handset Settings Make your phone work the way you want The Handset menu lets you set preferences for each handset. Handset Name To change the handset name (default =

Handset):

1. Press Menu, then use to select Handset menu then press OK. 2. Handset Name is highlighted. Press OK. 3. Press Clear several times to erase the current name. Enter the new handset name you want using the keypad 1-9, 0 keys (see sidebar on page 27). If you make a mistake press Clear. When entered, press OK to save. Language Choose the display language English, Franais, or, Espaol:

1. Press Menu, then use to select Handset menu. Press OK. 2. Scroll to Language then press or OK. Press the language you want then press OK to select, or Back to return to the previous menu. to highlight Press and hold Back to return to standby. R9 38 T1960 Handset Settings AUTO TALK Information The default is On. Setting Auto Talk = On will make the handset automatically answer the incoming call when the handset is ringing and lifted from the base or charger.

(Same as pressing If Auto Talk = Off, you must press to answer the call after the handset is lifted from the base or charger. Menu Color You can select Blue, Green or Red:

1. Press Menu, then use to select Handset menu. Press OK. to Menu Color then press 2. Scroll OK. 3. Scroll or to highlight the color you want then press Save. 4. Press and hold Back to return to standby. Auto Talk You can turn the auto-talk feature On or Off. The default is On. To change this setting:

1. Press Menu, then use Handset. Press OK. to select 2. Scroll 3. Press to Auto Talk. Press OK. or to highlight On or Off. Press OK. 4. Press and hold Back to return to standby. R9 T1960 Handset Settings 39 Area Codes Set the Local and Regional Are Codes:

1. Press Menu, then use to select Handset Press OK. 2. Scroll 3. Press to Area Codes. Press OK. or to highlight Local Area Code or Regional Area Code. Press OK. 4. Enter the 3-digit number. If you make a mistake press Clear. Press OK to confirm. 5. Press and hold Back to return to standby. Local Area Code (7-Digit Dialing) If the Local Area Code matches the first 3 digits of the Caller-ID number, then the first 3 digits are removed and 7 digits is displayed for dialing. Regional Area Codes (10-Digit Dialing) Up to 5 Regional Area Codes can be set. If any of the Regional Area Codes match the first 3 digits of the Caller-ID number, then the 10-digit number is displayed for dialing. Long Distance (11-Digit Dialing) If neither the programmed Local Area Code, nor any of the programmed Regional Area Codes, match the first 3 digits of the 10-digit Caller-ID, then the telephone number is formatted as 11-

digits (1+ Caller-ID number). Area Codes Information The T1960 can dial numbers back directly from the Caller-ID entered into the Received Calls list. Most often, Caller-ID is received with 10 digits (3-

digit area code + 7-digit phone number) regardless of how many digits need to be dialed to call that number. The most prevalent dialing plans in use are 7-digit (normal 7-

digit phone number), 11-

digit (1+area-code+7-digits) and 10-digits (area-code+7-

digits). When dialing back from the T1960 Received Calls list, the T1960 will try to figure out if 7, 10, or 11 digits should be dialed. This is accomplished by entering area codes as settings. There is a "Local Area Code" and 5 "Regional Area Code" settings available. The area code settings work for displaying and dialing back numbers only when the Caller-ID received is 10 digits. If the Caller-ID is anything other than 10 digits, the Area Code settings are not used to pre-format the displayed or dialed number. R9 40 T1960 Handset Settings Beep Tones Information The default is On. The T1960 will play a tone when a key is pressed, Battery low is detected, and Out of range is detected. Beep Tones You can turn off the beep tones for Key press, Low Battery, or Out Of Range. The default is On. To change this setting:

1. Press Menu, then use to select Handset Press OK. 2. Scroll 3. Press to Beep tones. Press OK. or to highlight Key beep, Low battery, or Out of range. Press OK. 4. Press or On. Press OK. to highlight Off or R9 T1960 Base Settings 41 Base Settings Options Base Ringtone Base Ring Volume Handset Priority System PIN Default Settings 5 Base Default Settings Base Ringtone Base Ring Volume Handset Priority System PIN 0000 All 3 T1960 Base Settings You Have The Controls Base Ringtone Choose from 5 ringer tones and melodies:

1. Press Menu then use to select Base Settings Press OK. 2. Press OK to select Base Ringtone. 3. Scroll or to select the Ringtone you want. As you highlight each option, you hear a quick sample of the ringing melody. or 4. Press OK to set the selected Ringtone. Base Volume There are five ringer volume levels and Off:

1. Press Menu then use Base Settings Press OK. to select 2. Press to highlight Base Volume then press OK. 3. Scroll to increase or to decrease volume then press OK to confirm. R9 42 T1960 Base Settings HANDSET PRIORITY Information Normally, if you have more than one handset registered to your base, they all ring at the same time. However, you can set one of them to ring before the others, so that calls can always be answered at one handset first. Protecting your settings When entering a PIN the digits are shown as asterisks. Keep track of your PIN If you change the System PIN, keep a record of the new number by writing in the space provided on the last page of this User Guide. You need your System PIN for registering handsets and for some other optional settings. If you enter the PIN incorrectly the screen shows Incorrect PIN. Handset Priority The default setting is for all registered handsets to ring at the same time. To set one handset to ring before the others:

1. Press Menu then use to select Base Settings. Press OK. 2. Press to highlight Handset Priority then press OK. All Handsets is highlighted. 3. Scroll to Select Handset then press OK. Scroll to the Handset # you want to ring first. Press OK. or 4. Scroll or to select the number of rings at the handset before the other handsets start ringing (2, 4, 6). Press OK to confirm. System PIN The System PIN is used for registering and de-registering handsets. The default System PIN is 0000. 1. Press Menu then use to select Base Settings Press OK. 2. Press to highlight System PIN then press OK. then press OK. 3. Enter Old PIN: is displayed. Enter PIN 4. Enter New PIN: is displayed. Enter the new PIN (1 to 8 digits) then press OK. 5. Confirm New PIN is displayed. Enter new PIN again then press OK to confirm your new PIN. R9 T1960 Call Lists 43 T1960 Call Lists Managing Telephone Numbers The T1960 allows you to review your Received Calls and Dialed Calls, and to delete calls from the call lists. You can also select a caller from one of the lists to call back, or add an entry to the Phonebook. Access Call Lists Via the Menu 1. Press Menu, Calls Lists is highlighted. Press OK to enter the Calls Lists. 2. Scroll or to highlight and select Received calls, Dialed calls or Delete Calls List. Press OK to enter. If you selected Received Calls or Dialed Calls, scroll to any call record then press Options. You can select:

Call Delete Add Entry If you selected Delete Calls List you can select:

Received Calls Dialed Calls All Calls 5. Scroll to select the option you want then press OK. 3. OR 4. OR Press Back to return to the previous screen. R9 Missed Calls If you dont answer a call on with a T1960 handset, the Caller-ID information will be saved in the Received Calls list and the number of missed calls will be displayed on the Main Display. CALL LISTS Received Calls Shows the Caller-ID information for incoming calls. A maximum of 50 calls can be stored in the Received Calls list. Dialed Calls Shows the number dialed for the last 20 outgoing calls made from your handset. A the Received Calls list indicates a new caller. If a call is received when the Calls List is full, the oldest entry will be replaced with the Caller-ID information for the new caller. next to an entry in 44 T1960 Call Lists Another Way To Access The Call Lists To access the Received Calls or Dialed Calls list using the navigation buttons from the idle display:

1. Press for the Received Calls list. OR 2. Press for the Dialed Calls list

(outgoing calls made). Call Lists Options When a call is highlighted from a call list, select Options, then press to highlight your choice of:

or Call To dial or format and dial a selected phone number. To delete the list entry. To create an entry in the phonebook. You can add or edit a name then press OK, or to store the displayed name press OK. The number is displayed. Edit(format) the number

(if necessary). Press OK to store the number. Delete Add Entry R9 T1960 Call Lists 45 or to scroll through the list and highlight an Dial a Selected Entry From the Received Calls list:

1. Press entry. 2. Press OR If the Area code has been set, you may need to format the number for correct dialing, under some circumstances. To format a number:

1. Press Options then select Call and OK to display the number. 2. You can format the number to be either:

. The T1960 will dial the displayed number. 7-Digits (7-digit number only, Local) 10-Digits (Area-Code+ Number, Regional) 11-Digits (1+Area-Code+Number, Long Distance) to change from 7 - 10 - 11 digit formatting. or 3. Press 4. Press OK to dial the highlighted number. From the Dialed Calls list:

1. Press or to scroll through the list and highlight a previously dialed number. the T1960 will dial the displayed number. 2. Press If the Area Code has not been set the T1960 will only dial the displayed number after you press Call. You cannot format a number unless the Area Code has been set. See page 39 for information about setting Area Codes for the T1960. R9 46 T1960 Call Lists Delete Calls List You can completely delete one or all of the calls lists:

1. Press Menu, Calls Lists is highlighted. Press OK to enter the Calls Lists. 2. Scroll or to Delete Calls List then press OK. Scroll to select the list(s) you want to delete:

Received calls (Incoming calls) Dialed calls (Outgoing calls made) All Calls (All calls for the two call lists above) 3. Press OK. 4. Press Yes to delete or No to cancel. R9 T1960 Melody Settings 47 RINGTONE Information You can choose from 10 different melodies for external (regular) or internal (intercom) calls. The default Ringtone for external calls is Melody 10. The default Ringtone for internal calls is Melody 5. RING VOLUME Information There are five handset ringer volume levels and off. If you select Ringer off, calls will still ring at the base and the handset display will indicate incoming calls. If you select Ringer off, the ringer off icon is shown on the right side of the display. Handset Melody Default Settings External Ringtone melody Internal Ringer melody Handset ringer volume 10 5 3 T1960 Melody Settings Handset Ringtone To set the Handset Ringtone:

1. Press Menu, then use to select Melody. Press OK. 2. Ringtone is highlighted. Press OK. Press or to select External Calls or Internal Calls. Press OK. 3. Scroll or to the melody you want. A sample is played. Press OK to confirm. 4. Press and hold Back to return to standby. Handset Ringer Volume To set the Handset Ring Volume:

1. Press Menu, then use Handset. Press OK. to select 2. Scroll to Ring Volume then press OK. 3. The current setting is displayed. Press to increase or Press OK to confirm. to decrease the volume. 4. Press and hold Back to return to standby. R9 48 T1960 Time Settings

*IMPORTANT If you have subscribed to your networks Caller-ID service the date and time will be set automatically when you receive your first call and you will not need to set the date and time manually, although this is an option. However the Date and Time will be updated whenever a Caller-

ID is received. 12-HOUR and 24-HOUR TIME FORMAT Information When entering a time into the T1960 you must use the 12-hour time formatting

(setting AM or PM as appropriate) whether the time format selected is 12-

hour or 24-hour. For example to set the time to 9:30 am (i.e., 09:30 in 24-

hour format), you would enter 0 9 3 0 and then press

# to toggle select AM. To enter a time of 9:30 pm (i.e., 21:30 in 24-hour format), you would enter 0 9 3 0 and then press # to toggle select PM. ALARM ON INDICATOR When the alarm is turned icon is shown on, the next to the display time. T1960 Time Settings Automatically Setting Date and Time The Date and Time are automatically updated when a call with Caller-ID is received. Manually Setting Date and Time If you do not have Caller-ID you can set the Date and Time as follows:

1. Press Menu, then use to select Time settings then press OK. 2. Set Date & Time is highlighted. Press OK. Set Date 3. Enter the date, e.g., _0_ _4_ _2_ _2_ for April 22nd. Press OK to confirm. Set Time Enter the time in the 12-hour format. For 2:30pm (or 14:30 in 24-hour format), press _0_ _2_ _3_ _0_ then press _#_ to toggle select PM. Press OK to confirm. For 2:30am, press _0_ _2_ _3_ _0_ then press _#_ to toggle select AM. Press OK to confirm. Time Format (12 hr or 24 hr) 1. The display time can be displayed as 12 hour or 24 hour format. 2. Press Menu then use to select Time Settings. Press OK. Press to highlight Time format then press OK. 3. Highlight 12 Hour or 24 Hour then press OK. R9 T1960 Time Settings 49 Use Your Phone as an Alarm Clock. You can use the T1960 as an Alarm clock. You can have a different alarm setting for each handset registered to the base. The alarm rings only at the handset programmed, not at the base or any other handset. Set Alarm to select Time Settings. Press OK. or to highlight the 1. Press Menu then use 2. Press 3. Press OK to select On/Off. Scroll to highlight Alarm then press OK. option you want, press OK to confirm:

On Once alarm goes off just once On Daily alarm goes off the same time each day Off turn the alarm off 4. Enter the time you want the alarm to go off in the 12-hour format. For 2:30pm (i.e., 14:30 in 24-hour format), press _0_ _2_ _3_ _0_ For 2:30am (i.e., 02:30 in 24-hour format), press _0_ _2_ _3_ _0_ then press _#_ to toggle select PM. Press OK to confirm. then press _#_ to toggle select AM. Press OK to confirm. Alarm tone Choose from 4 alarm melodies:

to select Time Settings then press OK. 1. Press Menu then use 2. Scroll 3. Press 4. Scroll to highlight Alarm. Press OK. or to highlight Set Alarm Tone, then press OK. or to select the Alarm Tone you want (Tone 1 to Tone 4), then press OK to confirm. Turn the alarm off When the alarm sounds, press any button on the handset to turn the alarm off. R9 50 Additional Handsets and Bases Information You can create phonebook entries and adjust some handset settings such as ringer melody and volume on an unregistered handset or out of range handset. IMPORTANT Before registration, make sure the handset batteries are fully charged and that you are close to the base. BASE REGISTRATION Information After a handset is registered with a base, the handset reverts to standby and is given the first available handset number. You can now use the handset. The handset number is determined by the base so you cannot change it. Information All of the bases that a handset is registered to are indicated by a

. Additional Handsets and Bases Expanding your system is easy. Up to Five handsets can be registered and operated from one T1960 base. You can make internal (intercom) calls between two handsets while a third handset is making an external (telephone line) call. Each handset can be registered on up to four bases. If you buy new handsets to use with your T1960 you will have to register them to the base before they can be used. Register a New T1960 Handset First, on the base:

1. Press and hold

(on the base) for approximately 5 seconds until you hear the base beep-beep. The Power/In Use light will blink fast. Next on the handset:

2. Press Menu, then scroll to Registration then press OK. 3. Register Handset is highlighted. Press OK. 4. Base 1 is then highlighted. Press OK. 5. Enter the bases System PIN (originally 0000). Press OK. 6. The handset will search for the base. This may take up to a minute. Then the handset will beep and the display will show the base ID number. Press OK to confirm. The handset displays; Handset Registered. R9 Additional Handsets and Bases 51 Register Handset with an Additional Base To register the handset with another base:

First, on the base:

1. Press and hold until you hear the base beep-beep. Next on the handset:

2. Press Menu then scroll to Registration then press OK. 3. Register Handset is highlighted. Press OK. 4. Scroll to select the base, e.g., Base 2. Press OK. 5. Enter the selected bases System PIN

(originally 0000). Press OK. MULTIPLE BASES Information A handset registered with one base can then be registered with up to three more bases, e.g., Home office line, 2nd home line, etc. You can switch your T1960 handset between bases. The handset must first be registered with each base individually. 6. The handset will search for the base. This may take up to a minute. Then the handset will beep and the display will show the base ID number. Press OK to confirm. The handset screen then shows; Handset Registered. The handset is now ready for use. Selecting a Base To select a base for the handset to use:

1. Press Menu then scroll Registration. Press OK. to 2. Scroll to Select Base then press OK. The current base being used is highlighted. 3. Scroll or to select the base you want. Press OK. R9 52 Additional Handsets and Bases DE-REGISTER HANDSET Information A registered handset cannot be de-registered by itself, it must be de-

registered from another handset. Example:

If there are three handsets registered with a base,

(Handset 1, Handset 2, and Handset 3) and you wish for Handset 2 to be de-

registered. Then you must use Handset 1 or Handset 3 to de-register it. De-register a Handset You can use one handset to de-register another handset from the same base. 1. Press Menu then scroll to Registration. Press OK. to De-register. Press OK. 2. Scroll 3. Enter the system PIN (originally 0000) then press OK. The screen lists all handsets registered to the base. to select the or 4. Scroll handset you want to de-register then press OK. 5. Press Yes to confirm or Back to return to the previous display listing the handsets. R9 T1960 Troubleshooting Tips 53 T1960 Troubleshooting Tips Need Help?

If you have any problems setting up or using your Verizon T1960 telephone, please contact the Thomson product support center at:

1-800-448-0329 Caller ID Problem & Solution Caller ID Incomplete Data message The unit displays this message if it detects anything other than valid Caller ID information after a ringing signal. Are you subscribed to Verizons Caller ID service?

Hearing Aid Noise Please note that the T1960 works by sending radio signals between the base and handset. These signals may interfere with some hearing aids, causing a humming noise. R9 54 Troubleshooting Tips Telephone Problem & Solution Base power LED is not on Make sure the base is connected to a working non-switched electrical outlet. Make sure the power cord is properly connected to the base in the correct jack. No display on handset and base power LED is On Are the handset batteries fully charged? Charge the batteries for 16 hours or replace the batteries. Ensure the telephone cord is connected at both ends. Does the handset indicate out of range? If so move closer to the base. Does another phone work with the same cord and wall jack?

Make sure the batteries are properly installed. No dial tone but handset display works after full charge Handset or base does not ring Poor reception between handset and base Out of range, excessive distance and / or objects (walls) between handset and base Ensure the telephone cord is connected at both ends. Does the handset indicate out of range? If so move closer to the base. Does another phone work with the same cord and wall jack?

Ensure that the Ringer Volume is not set to OFF. Too close to metal appliances such as microwave, refrigerator, stove, etc. Baby monitor or other device is using the same frequency (1.9 GHz). Handset battery is low. See battery indicator and place on charger.

(unit beeps). Cannot dial out Keypad may be locked. If the padlock icon is on, press unlock in order to deactivate the lock to enable the keypad. (Page 24) R9 General Information 55 System Pin Number:

Default = 0000 R9